Professional Services Benchmarking
Service Performance Insight, a global research, consulting and training organisation, has developed a professional service maturity model as a strategic planning and management framework. The core belief of the professional service maturity model is that professional service organisations achieve success through the development of five service pillars. These pillars are: •
Leadership
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Client relationships
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Human capital alignment
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Service execution
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Finance and operations.
For the past 10 years, Service Performance Insight has been surveying the professional services industries to give key insights into the overall landscape of these industries combined, regionally and individually. The survey is extremely comprehensive, and as such, so are the results. Here are our key takeaways from this year’s survey. Biggest challenge Interestingly for the past few years the top challenge for firms has not remained the same, the latest survey revealed that improving sales and marketing is the biggest challenge. Over the past three years the overall importance of these challenges has risen, reflecting competitive pressures, achieving revenue, maintaining targets and retaining top talent are all becoming more difficult for professional service firms. Many firms have experienced torrid growth and expansion over the past five years and now struggle to keep up as their infrastructure and culture haven’t grown at the same rate.
