Frisco RoughRiders 2014
T A B L E O F CO N T E N T S
3................................................ My ‘Riders Account 4................................................ Fantastic Fan Events 5-7................................................ Ticket Information 8-9.................................... Group Ticket Information 10-12....................... Dr Pepper Ballpark Information 13-14......................... Additional Useful Information 15................................................................ Feedback
2
Frisco RoughRiders 2014
MY ‘R I D ER S A CCO UN T MA NAGE YOUR ACCOUNT ONLINE Your “My ‘Riders Account” is a one-stop location for all online account management. You can make deposits and payments, renew your season ticket package, track ticket usage and update your profile, all from your own personal online account. To get even more out of your season ticket investment, take advantage of our electronic ticketing capabilities. You can email your season tickets to friends and clients free of charge. We think you’ll find innovative ways to use all of your tickets at “My ‘Riders Account.” (You will need Adobe Acrobat to download the tickets.) AC C E SS YOUR PERSONAL ACCOUNT Step 1: Go to ridersbaseball.com and select “My ‘Riders Account” Step 2: Login to your personal account with the Account ID or email and password Step 3: Start managing your tickets EMAIL YOUR TICKETS & PARKING PASS You can send your tickets to anyone you would like, even up until two hours before game time, via ticket forwarding. This service allows you to email tickets to friends, family or clients when you can’t attend a game. Step 1: Login to “My ‘Riders Account” Step 2: Select the ticket or group of tickets you wish to send Step 3: Enter the recipient’s information Step 4: Select “Forward” NOTE: If you have any parking passes, you can follow the same directions above to forward those.
It’s so easy — you don’t even need to have the tickets in hand. Avoid the hassles of overnight and in-person delivery and start enjoying the benefits of this service. HOW IT WORKS Each of your season tickets carries a unique barcode, ensuring its authenticity. During this process, the barcode on your original season ticket is cancelled and a new one is issued electronically. Once you have forwarded your tickets, the original tickets are no longer valid and will not be accepted for entry to the ballpark. The recipient is emailed a new ticket with a unique barcode via TicketFast TM that can be printed using a standard printer. WHAT IS THE FEE? The RoughRiders cover all of the fees associated with this service for our season ticket holders. Ticket forwarding is FREE (no charge at all) for all RoughRiders season ticket holders.
3
Frisco RoughRiders 2014
F ANTASTI C FA N EV EN T S F IR EW ORK NI GHT S We’ll light up the sky after the following games: Friday, April 4 Friday, April 18 Friday, May 9 Friday, May 23 Friday, June 6 Friday, June 27
Friday, July 11 Friday, July 18 Friday, July 25 Friday, August 8 Friday, August 22
F U T URE RA NG ERS EXH IBITION GAME
The AAA Round Rock Express and your own AA Frisco RoughRiders will meet at Dr Pepper Ballpark on Sunday, March 30 at 2pm. This fantastic exhibition game will feature the top prospects of the Rangers farm system which many regard as the best in baseball. T E X A S LEA G UE PLAY OFFS The Texas League playoffs are scheduled to begin on the Wednesday following the final regular season game. The playoffs consist of two best of five game series. The Texas League schedule will determine a first half champion of each division (North and South) who will host the first two playoff games on Wednesday and Thursday evening. The final three games, as necessary, will take place in the city of the second half division champion. The Texas League Championship Series is decided by a best of five game series. The first two games will be played in odd numbered years in the South Division city, with the remaining games being played in the North Division city. In the even numbered years, the first two (2) games will be played in the North Division city with the remaining games played in the South Division city. There is one scheduled travel day between the Division Playoffs and the Championship Series and one travel day within the Championship Series when the teams change cities.
4
Frisco RoughRiders 2014
TICKE T INF O R MA T I O N & PO LICI ES C HANGE O F C ONTACT INFORMATION We want to make sure we have your current information. Let us know any time you have an address, phone, email or fax change. Please make all changes to your account in writing and fax to (972) 731-7455, ATTN: Ticket Office. You can also email any account changes to info@ridersbaseball.com. If your tickets are in your company name, please send your request on company letterhead, or use “My ‘Riders Account” on the web site. Also, if you happen to have a partner that shares your account, we can add their contact information as well. EMA I L T I C KE TS In case of last minute changes in plans, season ticket holders have the option to email tickets to clients or friends (see page 3). G R OUP TI C KETS Let us help you create a group outing for your company, family, friends, church, school or organization. We have options for groups of 10 or more, but seating is limited. Call your account representative at (972)731-9200 to schedule your group outing today. GROUP TICKETS, NIGHTLY SUITE RENTALS, COVERED WAGONS AND PARTY DECKS MAY BE RESERVED WITH ONLY A 10% DEPOSIT.
PR EMI UM I TE MS The BBQ set and Gift Redemption Coupon for season ticket holders are included in your season ticket package. Please refer to coupon for instructions on how to redeem it.
5
Frisco RoughRiders 2014
T ICK ET INFORMA T I O N & PO LICI ES A C C E SSI B LE SE A T ING Dr Pepper Ballpark meets the Americans with Disabilities Act (ADA) requirements for handicapped seating. If you would prefer accessible seating, please advise your account representative. LO S T OR STO LE N TICKETS Please treat your tickets like cash and always keep them in a safe place. The Frisco RoughRiders are not responsible for lost or stolen tickets. In the event your tickets are stolen, please file a police report. Send us a copy of the report and we’ll issue replacement tickets. Excessive heat can damage tickets, please do not leave them in your car. O N LI NE RE NE W AL Each season you have the option to renew your tickets online using your personal account identification number. If you do not know your number, or would like to reset it, please contact your account representative. R A I NED OUT GA M ES The Frisco RoughRiders will make every reasonable attempt to complete each and every home game. However, in the event of a rain out in which five (5) innings have not been completed (4 1/2 if the home team is leading), your ticket can be exchanged for a ticket of equal or lesser value for any future regular season game during the same season and is subject to availability. R E S ALE O F TI C KETS Tickets may not be resold or offered for resale in any manner or at a price in violation of any Federal, State or local law or regulations and cannot be resold on the premises of Dr Pepper Ballpark.
6
Frisco RoughRiders 2014
TICK ET INFO R MA T I O N & PO LICI ES GRA SS B ERM The Grass Berm is the grass area beyond the outfield fences. General Admission seating is available in this area for all games. Blankets and back supports are welcome, lawn chairs or inflatable chairs are not permitted.
T I C KE T E XC HANGES Season ticket holders may exchange unused season tickets for tickets of equal or lesser value to any game during the same season, subject to availability. The unused tickets must be from games in the same season. Tickets may only be exchanged once. Ticket exchanges can be processed during regular business hours at the Dr Pepper Ballpark Ticket Office. It is suggested that all ticket exchanges be processed in advance of the game date for which the tickets are being exchanged. FOUNDER’S MEMBERSHIP TICKET EXCHANGES Founder’s Members may exchange tickets in accordance with the regular season ticket holder exchange policy. Both tickets and access to the Founder’s areas are subject to availability. For an individual game, access to the Founder’s areas for exchanged tickets is limited to the number of regular season Founder’s Membership tickets owned. For example, if four Founder’s Membership season tickets are owned, up to four exchanged Founder’s Membership tickets may be granted access to the Founder’s areas for an individual game. If more than four Founder’s Membership tickets are exchanged for an individual game, only four exchanged tickets will be granted access to the Founder’s areas. Again, all ticket exchanges are subject to ticket availability and available capacity for Founder’s areas. It is not uncommon for weekend games and August games to reach capacity early so please plan ahead when possible. T I C KE T PO LI CY FOR CH ILDREN Any fan two (2) years or younger, and sitting on a lap does not need a ticket.
W I LL C ALL W INDOW The Will Call window is located at the Dr Pepper Ballpark Ticket Office in the Home Plate Building and will open three (3) hours prior to the start of the game. Will Call will remain open until the start of the 7th inning.
7
Frisco RoughRiders 2014
G ROUP TICKE T I N FO R MA T IO N G R OUP MI NI MUM The group minimum is 10 tickets for all group areas. Please contact your account representative for more information on the hospitality ares below, including ways to customize your package. G R O UP A R EA S WINSTAR DIAMOND DECK: Located just beyond the left field wall is the WinStar Diamond Deck. Specifically designed for group outings of 70-500, there is no better view of Dr Pepper Ballpark. Your ticket includes a limited edition RoughRiders hat and all-youcan-eat food, plus Dr Pepper products, beer, and wine for two (2) hours. The WinStar Diamond Deck has a minimum 70 people and is only $39 per person. ALL-YOU-CAN-EAT GROUP SEATING: Group seats surround the first base bullpen. Tickets are $17 per seat for groups of 10-2000 and includes all-you-can-eat food and Dr Pepper products for 90 minutes after scheduled start time. PREMIUM GROUP SEATING: Located in the best available seats, groups that choose premium group seating will get a great view of the games. All-you-can-eat food and Dr Pepper products, and a limited-edition RoughRiders hat for only $20 per ticket. DR PEPPER AND COSERV PATIOS: Rent a private patio with friends and family to watch the RoughRiders in a comfortable setting. The Patios accommodate 2550 people, and comes with all-inclusive food, plus Dr Pepper products, beer, and wine for two (2) hours. Each member of your group also receives a limited-edition RoughRiders hat. The Patios have a 25 ticket minimum and is only $39 per person. COVERED WAGON: Located on the concourse level above the third base dugout, Covered Wagons offer you an all-inclusive outing that can accommodate 10-20. For $49 per person you’ll receive, all-you-can-eat food, plus Dr Pepper products, beer, and wine. CARRIER COOL DECK & PARTY DECK: Groups of up to 60 people can rent one of the two private Party Decks and create a night unlike any other at the ballpark. The Party Deck is a covered, open-air deck and rents for $39 per ticket, which includes a limited-edition RoughRiders hat, all-you-can-eat food, plus Dr Pepper products, beer, and wine. NIGHTLY ENTERTAINMENT SUITES: Perfect for corporate meetings, employee incentives and client entertainment, our staff will customize all aspects of your Nightly Entertainment Suite experience to suit your needs. Suite rentals are $1,450 per night, includes four (4) parking passes, holds 12-16 people, and includes all-you-can-eat food plus Dr Pepper products, beer, and wine for two (2) hours. KROGER POOL ZONE: This area mixes the best of summer pastimes - pool, fun, and baseball. Groups of up to 25 people can rent this area for just $1,450 a night. The Pool Zone is located in right-centerfield and includes tickets as well as a limited-edition RoughRiders hat. You also get an all-inclusive food and beverage package. 8
Frisco RoughRiders 2014
G ROUP TICKET IN FO R MA T IO N HO W DO E S THE PAY MENT WORK? A 10% non-refundable deposit is required to hold seats for a specific game. The remainder of the payment is due 45 days prior to the game date. PR OMO TI NG MY OUTING We can provide you with flyers to distribute to your group or posters to hang up in your office. In addition, we can help you create emails to be distributed to your group.
B OO KI NG MY GROUP To ensure you get the date you want and the seats you want, we recommend booking your group as far in advance as possible. PARKI NG You can purchase parking in advance for just $5 a car. Drive-up parking is available for $10 per car on the day of the game, and is subject to availability. FUNDR AI SI NG PROGRAM We offer a fundraising program for groups. We print your ticket with the value you choose and you keep every dollar above the normal ticket price. For example, if your group decides to sell group tickets (regularly priced at $10), we print the price at $13 per ticket and your group can keep the $3 difference per ticket. We even print your group name and fundraising ticket price right on the ticket. C ATE RI NG O PTIONS Deuce Dollars are sold in $5 increments and can be used at any of our concession stands or in the RoughRiders Team Store. Deuce Dollars are the same as cash at Dr Pepper Ballpark. You can purchase Deuce Dollars at the ticket office or through your account representative. B I R T HDAY PARTY OPTIONS The RoughRiders Birthday Package has never been cooler. Your group will have exclusive access to host your party in the McAfee Playground built by webuildfun. The price of our RoughRiders Birthday Package is $20 per person, and includes a ticket to the game, limited-edition RoughRiders hat, a hot dog, bag of chips, and a Dr Pepper for each guest, PLUS a birthday cake. Plus, the special birthday will be displayed on RiderVision. Minimum number of tickets for the Birthday Package is 20. 9
Frisco RoughRiders 2014
SPECIAL T H I N GS A T DR PEPPE R B A LLP A R K ATM Courtesy of InTouch Credit Union, there are two (2) ATM machines in Dr Pepper Ballpark. One is located in the Home Plate building next to the Dr Pepper Ballpark Ticket Office. The other is located down the third-base line next to the ‘Riders Team Store. A UT OGRA PHS Player autographs will be available inside the main gates behind the Home Plate Building and at the Left Field entrance (near the McAfee Playground) prior to the start of each game (ending 30 minutes prior to game time). C O U R T ESY PHO NE A courtesy phone for guests is located at Guest Services on the Concourse Level near the Home Plate Building. E L E VA T ORS There are two (2) elevators located next to the InTouch Grille, near the Home Plate gate. The elevators allow access to the Executive Suites and press levels. In addition, there is an ADA elevator for Founder’s Membership seat access. E N T RA NC E GA T ES Entrance gates are located behind Home Plate, in Left Field and in Center Field. In case of emergency, gates will also be opened on the First and Third base side of the ballpark. Gates will be opened one (1) hour prior to the scheduled game time. An entrance gate is opened one (1) hour and thirty (30) minutes prior to each game for Suites, Party Deck ticket holders and Founder’s Members. This gate is located on the First Base side. F A MI LY R ESTRO O MS On the concourse level, family restrooms are located behind Sections 104-105, Sections 110-111, and Sections 117-118, Sections 122-123. On the Suite Level they are located in the Home Plate building and behind suites 202 and 225. F I R ST AI D If you are in need of medical assistance, please contact the nearest RoughRiders employee, or you can find assistance at the First Aid Office located next to the Home Plate Ticket Office.
10
Frisco RoughRiders 2014
BE FO R E GET T I N G T O DR PEP P ER B A LLPA R K FO UL B A LLS Please be alert of foul balls and other “debris” that may come into the seating area from the playing field. All fans are subject to the possibility of being hit by a flying object from the field. These objects are traveling at fast speeds and may be very dangerous. Please keep any foul ball you catch as a souvenir of your night at Dr Pepper Ballpark. Immediately report any injuries to the nearest RoughRiders employee. THE ROUGHRIDERS ARE NOT RESPONSIBLE FOR ANY FAN BEING HIT BY A FOUL BALL OR OTHER DEBRIS. G UEST SE RV I CES Guest Services is located on the Councourse Level behind Section 114. LOST & FO UND During the game any found items will be taken to Guest Services. To claim a lost article, visit Guest Services or call the RoughRiders at (972) 731-9200. M ERC HA NDI SE The RoughRiders Team Store is located on the Concourse Level down the Left Field line beneath the Third Base Party Deck. PEDDLI NG O R VEND ING The peddling or vending of merchandise or printed materials at Dr Pepper Ballpark or surrounding grounds is not allowed. The Frisco RoughRiders must grant written permission for these activities.
11
Frisco RoughRiders 2014
BEF ORE GET T I N G T O DR PE PPER B A LLP A R K PLA YB A LL! GA M E DAY PROGRAM The PlayBall! game program is included with your ticket. It is available upon entrance to the ballpark and features pitchers, line-ups, team statistics, a scorecard and other information about what’s happening at Dr Pepper Ballpark and the RoughRiders. S M O KI NG Smoking is not allowed in Dr Pepper Ballpark under the City of Frisco Ordinances 00-12-12 and 06-11-118, and is punishable by a $2,000 fine. Smoking areas are located outside of each ballpark entrance. R E - ENT R Y If you must leave Dr Pepper Ballpark during a game, re-entry is permitted. However, anyone leaving the ballpark intending to re-enter must have their ticket. THE TICKET MUST BE RE-SCANNED BEFORE EXITING AND RE-ENTRY IN THE BALLPARK. Please contact your usher for directions to the designated re-entry gate. T R E S PA SSI NG ON THE FIELD Anyone trespassing on the playing field will be ejected and subject to arrest and prosecution in accordance with city and county law.
12
Frisco RoughRiders 2014
ADDITIO N A L IN FO R MA T IO N DONA T I ONS Please see the donation policy located under the Community Development section at ridersbaseball.com. DUGO UTS The RoughRiders dugout is located on the Third Base side of the field. The visiting team’s dugout is located on the First Base side of the field.
FA N M AI L Letters to RoughRiders players or mascots should be addressed to the intended party and mailed to: DR PEPPER BALLPARK 7300 ROUGHRIDERS TRAIL FRISCO, TX 75034
MA JO R LE A G U E AFFILIATION The Frisco RoughRiders are the Double-A, Texas League affiliate of the Texas Rangers. SPE A KERS We can send you a RoughRiders speaker, and it won’t cost you a thing. We want you to know all about us, our first-class ballpark and how we make Minor League Baseball fun for all ages. To schedule a speaker, email your request to Alex Vispoli at avispoli@ridersbaseball.com. Please include the name of your organization, the date and time you are requesting, and whom we should contact.
13
Frisco RoughRiders 2014
ADDITIONAL IN FO R MA T IO N T O U RS Have you ever wanted to see what goes on behind the scenes at Dr Pepper Ballpark? Do you want to learn about the history of the ballpark, about how many suites we have and what they look like from the inside, or see where the team prepares for games? Then bring your organization out to Dr Pepper Ballpark for a group tour. Tours are conducted Monday - Friday, between 10 a.m. and 3 p.m. during the RoughRiders season. Tours can be scheduled during the off-season between 9 a.m. and 4 p.m. Tours last approximately 45 minutes and need a minimum of 20 people. The tour fee is $9 per person. This includes the tour and one voucher for two (2) Grass Berm tickets for an upcoming RoughRiders game based on availability. All tours must be scheduled at least two weeks in advance. Get your group of 20 plus RoughRiders fans together and schedule your tour by contacting LaShawn Moore at (972) 334-1978 or email lmoore@ridersbaseball.com. T R YOUTS The Frisco RoughRiders do not offer open tryouts. All of our players are assigned to us by our Major League affiliate, the Texas Rangers. The Rangers hold tryouts on occasion. W E B SI TE The official web site for the RoughRiders is ridersbaseball.com
D RIVING /PAR KI N G D IR ECT IO N S A LL LOTS From the Dallas North Tollway, exit to the Dallas Parkway at Gaylord. Travel North on the Dallas Parkway and turn right (or East) onto Gaylord and proceed East to Avenue of the Stars. At Avenue of the Stars, turn right (or South) and follow the signs to the appropriate lot. PLEASE NOTE: Lots B & E are cash parking lots ($10 per car on game day). You can purchase a pass for all games in your plan for $5 per game by contacting your account represenattive.
14
Frisco RoughRiders 2014
F EED B A CK WE W ANT TO HEAR FROM Y OU TO: SCOTT SONJU President and General Manager Frisco RoughRiders FROM: ADDRESS: CITY:
STATE:
DAY PHONE:
EVENING PHONE:
ZIP:
EMAIL ADDRESS: I WANT YOU TO KNOW:
MAIL, FAX OR EMAIL Frisco RoughRiders Professional Baseball Team ATTN: Scott Sonju Dr Pepper Ballpark 7300 RoughRiders Trail Frisco, TX 75034 PHONE: (972) 731-9200 FAX: (972) 731-7455 EMAIL: ssonju@ridersbaseball.com
15