HCM Service Offerings HCM Consulting • HR Strategy & Roadmap • HR Process Assessment & Effectiveness • Performance Management & HR Scorecards • Competency Management • Career Framework Development • Change Management
Align your HR Strategy with Business Goals
HR Technology • HRIT Strategy Formulation • Package Evaluation • Package Implementation • Upgrade • Custom software development • Deployment & Rollout • System Integration • Production Support HR Outsourcing • HR Administration • Benefits • Claims • Payroll • Advisory services
www.infosys.com © 2007 Infosys Technologies Limited, Bangalore, India. Infosys believes the information in this publication is accurate as of its publication date; such information is subject to change without notice. Infosys acknowledges the proprietary rights of the trademarks and product names of other companies mentioned in this document.
To win in the Flat World -Think Infosys
A
term popularized by Thomas Friedman‟s book “The World is Flat”, is often used to describe the changes taking place in the world as a result of globalization,
demographics, technology, and regulations. Most business leaders agree that the world is changing: customers are becoming tougher and competition is emerging seemingly out of nowhere. Young, startup companies with new business models are giving established incumbents a run for their money. They are challenging businesses to speed up, slim down, and become more nimble.
Flat World.
At Infosys, we look at these changes from a very different perspective - from the other side of the world. Infosys believes that the flattening world is creating not just threats but also substantial opportunities. We call our perspective “Think Flat” because we believe this change is as much about changing the business mindset as it is about changing strategies and operations. Businesses that can quickly grasp the impact of the changing business world and respond to its threats and harness its opportunities are the ones that will succeed. Infosys believes that to compete in the flattening business world, companies must shift their operational priorities along four dimensions. This is not a comprehensive list but these four areas are what a company must focus on, to succeed.
1 Shift from:
„Dreading‟ the China Price‟ to...
China Price is the symbolic price at which products and services become affordable for people in developing countries. This is not about competing on price; it‟s about lowering the cost structure so that a company can leverage global operations to differentiate products and services, or develop products targeted at new markets. Businesses should employ talent where it offers best value, source where most cost-effective, and sell where most profitable.
2
The 4-Shift Journey
Shift from:
Loyalty through „good service‟ to...
Today‟s customers are hyper-informed. Good customer service alone is no longer a guarantee for retaining customers. Businesses must innovate faster to stay ahead of competition. They should understand customer behavior to identify unmet needs and acquire new customers. They must look to new models of innovation: co-create with their customers and partners; do cutting-edge research in global R&D centers not just for cost, but also to access global talent and their ideas.
3 Shift from:
„Spending money‟ on information to...
In a world of too much information, it is the application of information rather than information itself that determines winners and losers. Winning in the flattening world requires harvesting information for creating profit - using information to work effectively across the globe, continuously improving efficiency and proactively identifying new revenue opportunities (pricing, new markets, cross-selling/up-selling, etc.)
4
The 4-Shift Journey
Shift from:
Winning in the „straightways‟ to...
Mastering growth is insufficient for success in the flattening world. The company with the fattest wallet may survive, but would cede market to more nimble competitors. They should monitor indicators and develop a business cycle mindset and convert their fixed costs to variable. Most important, they should develop the capability to respond fast when the industry cycles turn.
Key HR Challenges in the Flat World
• To be seen as a strategic business partner contributing to the organization‟s vision • High HR Operation Costs • Leverage real-time information for HR decisions • Maximize business value from your new and existing HR investments and measure returns
Infosys provides a unique blend of HR Consulting, HR Technology and HR Outsourcing solutions that will enable you to • Align your HR functions with business goals • Achieve strategic differentiation and operational superiority
How can the Infosys HCM Team help you compete in the flattening world?
• Leverage best-in-class HR processes • Design a robust HR Roadmap aligning Strategies, Processes and Technologies • Improve decision-making by access to real-time HR information • Maximize the value of your HR investments The illustration below depicts some Infosys accelerators that act as levers of change for flat world shifts.
‘Being the China Price’
‘Loyalty through faster Innovation’
• HR Shared Services
• Talent Management
• HRO Platform
• Competency Management
• Globally Competitive HR cost Structure
• HR Scorecard
‘Making money from information’
‘Winning in the turns’
• HR Self-Service modules • Workforce Analytics/ HR Business Intelligence • Workforce Management & Workforce Scheduling
• HR Process Assessment Tool • Converting Fixed cost to variable cost
For more information refer to: http://www.infosys.com/services/packaged-applications/human-capitalmanagement.asp
HR Technology SAP I ORACLE I PEOPLESOFT I WORKBRAIN I KRONOS
Infosys HCM Service Offerings
Services & Solutions
HR Process Areas
• HRIT Strategy Formulation
• HR Analytics
• Package evaluation
• Portals & Self Service
• Package Implementation
• Recruitment
• Upgrade
• Learning Management Solutions
• Custom Software Development
• Payroll Solutions
• Deployment & Rollout
• Benefits
• System Integration
• Workforce Management
• Production Support
HCM Consulting HR Strategy and Roadmap
HR Outsourcing HR Administration
HR Process Assessment & Effectiveness Performance Management & HR Scorecards Competency
Management
Benefits Claims Payroll
Career Framework Development Change Management
Advisory Services
“Global automotive manufacturer transforms HR processes with Infosys‟ HCM team” The client is a leading automobile manufacturer employing over 25,000 employees in manufacturing and
HR Technology Infosys‟ Human Capital Management (HCM) practice uses PeopleSoft, SAP and Oracle ERP packages along with products such as Kronos and Workbrain to help clients achieve strategic differentiation and operational excellence. Drawing on our tools and processes, and backed by an HCM Center of Excellence, Infosys ensures effective implementation, rapid rollouts and zero-risk upgrades.
distribution locations across the US, Canada and Mexico. The various affiliates of the client were running disparate HR, Benefits and Payroll systems in different languages and in multiple currencies. This led to process and application redundancies along with operational complexities. Business Value Delivered Infosys implemented a consolidated PeopleSoft Human Capital Management system (Version 8.8) enabling the client to align HR processes with its strategic business goals. The streamlined HR, Benefits and Payroll systems helped it: • Reduce HR operations costs and improve productivity across three geographic regions • Improve global decision-making by enhancing reporting capabilities • Institute employee Self-Service processes to access personal information, benefits, payroll • Integrate recruitment, termination, payroll, and benefits administration into a single consolidated system • Manage inter-affiliate transfers more efficiently and readily access historical data • Reduce annual maintenance (functional and technical) costs by eliminating redundant systems, processes and procedures
“Infosys‟ end-to-end HR outsourcing solution helps leading benefits service provider to
Enterprise Application Migration Solution Infosys‟ Enterprise Application Migration Solution enables organizations to chart an optimal organization-specific HR application roadmap. It helps achieve accelerated transformation mitigating risks from source ERP to target ERP.
substantially reduce new client „on-boarding‟ time” The client is a leading provider of defined contribution plans and integrated Human Resources, Payroll and Benefits administration services for several large companies across North America. Partnered to reengineer the existing legacy system to a scalable system and off-shored processes to drive provider‟s business growth and
Regardless of the enterprise application your business runs on, Infosys‟ Enterprise Application Migration solution helps your organization transition smoothly from one application to another. The solution supports your organization‟s current applications up to the point of transition. Organizations leverage the solution‟s metadata-driven approach, its framework and generic tools for transformation between existing and targeted future applications.
improve operational efficiencies.
Business Benefits Delivered • Re-platformed the existing legacy system to build a scalable system and off-shored processes to drive business growth and improve operational efficiencies
Upgrade Solution Infosys has evolved a successful methodology for Package Upgrades leveraging its Global Delivery Model and creating significant savings for clients. Its proprietary upgrade toolkit simplifies analysis and enables accurate assessment of upgrade needs. It lowers risk, increases predictability and reduces time-to-market for upgrades while improving the quality of deliverables. As part of its upgrade methodology, Infosys has developed a PeopleSoft Upgrade Tool that: - Expedites scoping and effort estimation, and enables provision of fixed price quote - Reduces time for the design phase - Accelerates the testing and planning phases utilizing standard documents and templates
• Provided end-to-end ownership for Oracle HR and Payroll implementations for small markets • Increased predictability and business by reducing „on-boarding‟ time from 10 months to about 6 months • Saved about 60% on pre-transition cost and enhanced productivity by 20% • Enhanced fungibility of skills and strengthened processes by moving from a client-based to processbased organizational structure • Partnered to deliver a Root Cause Analysis program to improve the control mechanism for addressing sudden occurrences in Benefits Administration services • Successfully delivered a Risk Framework integrating regulatory drivers (such as Basel II, Sarbanes Oxley, COSO) to mitigate operational risk arising out of inadequate processes, people or systems
“Infosys‟ global HCM solution enables leading oil and gas company to strategically transform its HR processes to keep pace with an aggressive business growth strategy.‟‟ The client was on an expansion spree and had multiple fragmented systems and architectures. Taking on a
HCM Consulting Infosys partners with global enterprises in assessing their HR processes, enabling HR effectiveness, carrying out focused interventions for HR issues, charting the HR Technology roadmap, managing risks and controls, assessing the best delivery mechanisms for the HR organization, developing competency frameworks, and undertaking package evaluations along with a range of other HR solutions.
consultative/advisory role, Infosys carried out a detailed study of the client‟s existing HR practices and processes to determine the key pain points and identify the best-fit HCM solution (package). Business Value Delivered • Infosys developed an HR roadmap along with cost and time estimates ensuring smooth and seamless implementation of the new system with the ability to scale up for future growth objectives. • The proposed scalable global HCM solution would enable the client to meet its key business challenges of Talent Acquisition, Development & Retention in addition to helping HR transform into a more strategic role. • It would standardize, rationalize and re-engineer HR processes & practices globally • The global consolidated system would improve decision making by automating many of the manual processes. This will result in improved managerial decision-making and enhanced employee productivity • The new solution would quicken & ease systemic integration of new entities post acquisitions.
Infosys is currently partnering with the client to carry out a Global implementation spread across 100+ countries.
HR Process Assessment Tool Infosys‟ „HR Process Assessment Tool‟ conducts a comprehensive evaluation of your HR processes enhancing your capabilities in attracting, deploying, developing and retaining talent. Key Features: • Holistic HR process assessment using structured, concise methodology • Benchmarking of HR practices against global best practices • Charting a path to facilitate continuous talent development • Improved ROI on your HR investments • Enhanced Employee Value Proposition
“Leading grocery retailer optimizes IT investments in HR with a 3-year HR roadmap” The client is a leading grocery retailer in the US with over 26,000 associates at its 150+ supermarkets. The retailer needed an HR roadmap to help articulate its HR strategy and prioritize technology investments.
Business Value Delivered
Operational Controls & Performance Management (OCPM) Solution OCPM provides a comprehensive framework to manage the entire operational lifecycle of risks owing to internal weaknesses (inadequate or failed internal controls due to process, people and systems). This solution manages operational risks in the HR outsourcing industry. The solution lifecycle phases include:
• Infosys drafted a comprehensive 3-year HR roadmap incorporating technology and process improvements in alignment with the client‟s strategy • It leveraged a best practice HR Framework to assess 12 key HR processes for alignment with strategy on parameters like clarity of definition, consistency of deployment, degree of automation
• Risk Identification - Capture the organizational business hierarchy, record risks, identify underlying causes and controls and map them to business processes • Loss Data Management - Load loss data into OCPM, cleanse loss data based on pre-defined rules and reconcile with General Ledger. • Risk Assessment & Measurement - Simulate operational Value-at-Risk using Monte Carlo simulation, perform qualitative assessments using the RCSA (Risk Controls & Self Assessments) framework • Risk Mitigation - Assess quality of controls and identify issues, allocate capital to hedge residual risk • Reporting - Dashboard, Value-at-risk Some key HR processes like EOI (Evidence of Insurability), Hire-to-Retire processes, etc., have been modeled on this solution.
and accuracy of metrics • Using the Process Assessment tool, Infosys accurately identified and prioritized the client‟s initiatives on the basis of long-term impact • It mapped the capability of existing IT systems against the prioritized initiatives and developed the future-state landscape
HR Outsourcing Infosys offers business process outsourcing solutions to clients across the world leveraging its process, domain and people management expertise. The modularized HR Outsourcing (HRO) offerings provide customers the flexibility of choosing specific services for outsourcing. Infosys‟ HR Outsourcing (HRO) Platform provides an end-to-end outsourcing solution that helps • Identify the outsource / in-house mix that best fits specific business needs • Re-engineer and streamline HR processes and execute them from offshore • Support HR processes on a platform built on leading ERP packages combined with best-of-breed niche products
“Infosys sets up centralized, outsourced, HR Operation centre for leading global network equipment manufacturer enabling it to enhance productivity” The client is a US-based global network equipment manufacturer with more than 30,000 employees across the world.
Services and Business Benefits Delivered Taking end-to-end responsibility, Infosys • Partnered with the client to provide support for some of its HR processes for the US and APAC region (in English, Korean, Japanese, and Mandarin) • Provided services such as: - Data management, compensation administration (payroll calculations and regulatory compliances), HR administration and processes related to employment verification, visa support, leave tracking and talent management. - Employee helpdesk - Inbound voice support - Provision of specific data as per employee request; tracking requests and status update • Created a strong process backbone by re-engineering, standardizing and streamlining existing processes
The Infosys HRO platform manages all HR processes in the Hire-to-Retire lifecycle of an employee. These include Recruitment, Training & Development, Benefits Administration, Compensation Management, Managing Reports & Analytics, Employee Self-Service, HR helpdesk, and Administrative Support.
to eliminate activities that were not adding value • Undertook various improvement initiatives like macro-creation and automation resulting in reduction of cycle time by 20 percent across multiple processes • Helped the client achieve one-time cost savings of 40 percent