Communications AdministrativeBureau

The Communications Division manages a 24-hour 9-1-1 Public Safety Answering Point (PSAP) and serves the cities of Mansfield and Kennedale.The total service area encompassesapproximately 45 square miles. The Communications Center handles calls for service and dispatches employees for police and fire departments in each city. This includes emergency calls, non-emergency calls, and administrative phone calls. The unit also ensures every call is routed to the appropriate service agency for response.

The division is responsible for fielding requests for service or assistance from other agencies, maintaining data entries into the Texas Crime Information Center (TCIC)/National Crime Information Center (NCIC),and relaying information to field personnel.

Our Dispatch Center implemented the Emergency Medical Dispatching (EMD) protocols with callers and patients in October 2017. Since that time, dispatchers have taken over 31,000 medical and injured person calls where they were able to provide pre-arrival instructions from CPR, to blood control, to delivering a baby, to basic patient care before medical assistance arrived. Through the efforts of the dispatchers and their EMD training, there have been nine Life-Saving Awards and two Stork Awards presented to dispatcherssince the use of EMD. Through the use of the EMD program, dispatchers were able to classify over 2,600 medical and injured person calls to a priority 3, which resulted in an ambulance only response without lights and sirens. The proper classification of a call to a priority 3 level recommending an ambulance only without lights and sirens reduces the safety risks to our first respondersand the community aswell asprovidescost savings on the overuse of our fire apparatus. Without a doubt, the EMD program has demonstrated success in saving lives and reducing safety risksfor our first responders.