General Rules

Agency Worker Handbook – General Rules

Hours of work

The length of an assignment and the number of hours you work each week may vary. There may also be occasions when no work is available, and you are not entitled to receive any pay when you are not on an assignment.

Punctuality

When you begin an assignment, you will be advised of the start and finish times. You must make every effort to arrive in sufficient time to start work at your agreed start time. As we wish to provide the best possible service to our Clients, we take a serious view of punctuality unless it is caused by circumstances beyond your control. Persistent lateness will result in the termination of your assignment.

Termination of assignment

In accordance with your contract, an assignment can be ended at any time by yourself, the client or Top Job Recruitment. When an assignment ends, Top Job Recruitment will endeavour to find you an alternative assignment that matches your knowledge, skills and experience. If you no longer wish to be considered for other assignments, please request your P45 and outstanding holiday pay from your Top Job Recruitment Representative. This will not be processed automatically.

Location of work

You have no permanent place of work and your place of work will vary according to each assignment.

Alcohol & drugs

You must not attend work under the influence of alcohol and / or drugs. Top Job Recruitment and its clients reserve the right to conduct alcohol and / or drug testing of workers, where appropriate, and to deny workers access to, or remove them from, premises if such tests are positive. If you test positive, you will have your assignment terminated.

Dress code & personal appearance

You should present yourself for work in clothes that are smart, clean and tidy, as expected for business standards and appropriate to the type of assignment you are undertaking. Some clients may require specific dress standards or uniform to be worn for an assignment. You will also be expected to follow any client specific rules and guidelines relating to personal appearance, for example concerning visible body piercings.

Agency Worker Handbook – General Rules

Agency worker regulations 2010 (AWR)

After completing a 12 week AWR qualifying period, you will be entitled to receive the same basic employment and working conditions as if you had been recruited directly by the client. This includes: basic pay, overtime rates and holiday pay etc. Your Top Job Recruitment representative will advise you of any applicable increases. Please note that the AWR qualifying period is affected by holiday, sickness and shutdown. Obligations on taking an assignment:

You must devote the whole of your time, attention, skill and abilities to the performance of your duties under your assignment and shall act in the best interests of the Client and Top

Job Recruitment.

You must comply with the Client’s reasonable instructions and accept the direction, supervision and control of any person assigned to do so in the client’s organisation; You must follow and observe any rules and regulations of the Clients; You must take all reasonable steps to safeguard your own health and safety and that of any other person who may be present or be affected by your actions on the assignment and comply with the Health and Safety policies and procedures of the Client – see Health and Safety Policy; You must not undertake any activity or engage in any conduct which could be construed as detrimental to Top Job Recruitment and/or the Client or that brings Top Job Recruitment and/or the Client into disrepute and/or results in the loss of custom or business by either Top Job Recruitment or the Client; You must not commit any act of unlawful discrimination against, or harassment of, any member of Top Job Recruitment or the Client’s staff; You must not at any time share, for your own benefit, or for any other person’s benefit, any Confidential Information relating to the Client’s or the Top Job Recruitment’s employees, workers, business affairs, transactions or finances; You must, on completion of the assignment or at any time when requested, return property or items provided to you in connection with or for the purpose of the Assignment, including, but not limited to any equipment, materials, documents, swipe cards or ID cards, uniforms, personal protective equipment or clothing; You will be liable for payment of any fines or penalties incurred whilst working on the assignment. This is particularly relevant to drivers and includes road traffic.

Time sheets

You must submit to Top Job Recruitment a timesheet completed to indicate the number of hours worked at the end of each week of an Assignment (or at the end of the Assignment where it is for a period of 1 week or less or is completed before the end of a week). Timesheets must be submitted no later than 10 am on the Monday following an assignment. An authorised representative of the Client must sign this. If you fail to submit a properly authenticated timesheet Top Job Recruitment shall, in a timely fashion, conduct further investigations into the hours claimed and the reasons that the Client has refused to sign a timesheet in respect of those hours. This may delay any payment due to you. Top Job Recruitment shall make no payment to you for hours not worked.

Your working time shall only consist of those periods during which you are carrying out activities or duties for the Client as part of an Assignment. Time spent travelling to the Hirer’s premises (apart from time spent travelling between two or more premises of the Hirer), lunch breaks and other rest breaks shall not count as part of your working time for these purposes.