ABOUT MARC BOMBENON- ENLISTING YOUR BUSINESS WITH SURECALL IS A SURE BET
Businesses are rapidly evolving and growing in a highly competitive environment. In order for top companies to be in constant contact with their clients, they pass on their multi channel communications requirements to SureCall Contact Centers. Founded by serial entrepreneur Marc Bombenon, immediate and accurate information available to serve any companies clients is pivotal. SureCall is considered a multi channel BPO, or a company’s communication division. With a full platform enabling every medium of communications, SureCall, using their OmniChannelŽ platform can handle inquiries of every kind by voice call, SMS, Live Chat, Facebook, Instagram, Twitter, Whatsapp and many more. With live agents dedicated to 24/7/365 monitoring and response, any customer inquiry on any platform of their choosing is quickly and efficient handled, at a fraction of the cost of an inhouse, limited work hour response team. Those companies focus ont heir core business and engage SureCall Contact Centers to handle all the frontend communications.
Now, how are you supposed to choose a Call Center that will meet all your entire needs without compromising a single factor? This question is best answered by entrepreneurs who have had the privilege to use Call Centers in dealing with client’s needs.
QUALITIES OF AN INCREDIBLE CONTACT CENTER Impeccable Customer Service. People like to be treated right when they contact you. A properly handled call inquiry increases confidence, which in turn translates into profit. Marc Bombenon has cut a niche SureCall by hiring and training the best Customer Service Representatives. He understands the importance of friendly, knowledgeable and helpful customer care. This has resulted in SureCall winning more awards for industry Excellence than any other, 27 consecutive years to be exact.
Language Proficiency- Not only do people call on businesses on their time schedule, but they also do it in When client’s pick up the phone, they are either agitated and need reassurance, or are unsure of the next step to take on a certain matter of concern. An agitated person has very little patience. That is why the person answering that phone has to be proficient in the language of communication. At SureCall Contact Centers, only qualified personnel with desirable language skills are considered to fill the Customer Experience position. Marc Bombenon’s team has never taken chances with people that fill work as a Customer Experience agent. The process of vetting employees ss leading edge and culturally driven. Resumes are no longer used, instead online deep profile contribution and analysis and is properly done.
Success Scorecard- A Contact Center with success metrics and continuous monitoring and serves their clients very well. SureCall has been instrumental in meeting the needs of clients through the leadership of Marc Bombenon and his team.
WHY MARC BOMBENON IS A HOUSEHOLD NAME
Prior to his engagements in the Call Center Business, he served in various capacities at different companies. He was instrumental in the success of various institutions that include telecommunications, strategic planning, aviation, food and beverage among others. His success has been inspired by relentless pursuit of improvement. His teams are never satisfied and are constantly seeking improvements to benefit their clients.
A Canadian by birth, Marc has working for years in various foundations like the Alberta Cancer Foundation, Calgary Stampeders Lottery Board, Hero Girls, as well as many global mentorship initiatives. His philanthropic activities towards overlooked and under- supported charities and humanitarian causes cannot be overlooked. A generous man with time for assistance and advice, he has helped many people of all ages form a lean start for new businesses and ventures, assist on exit strategies brainstorm pivot strategies. He loves to encourages people to have “no box things� and harness their passion into a successful business. Indeed, after interviewing Marc, his energy and positive energy is a great inspiration to entrepreneurs.
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