MARC BOMBENON — SURECALL CLIENT’S SUPPORT SERVICES
SureCall Contact Centers provides the best award-winning multilingual inbound and outbound customer support services across channels. They provide Tier one and Tier two technical as well as customer services support, inbound sales and order processing, and outbound Telesales and Telemarketing. Marc Bombenon and his team have created a full Omni-Channel that allows servicing of clients in voice, webchats, email support, and social media monitoring. Some of the fantastic services you will find at SureCall are; Virtual Receptionist; They have 24/7 coverage, which does not only save you money but also guarantees you a prompt response from a live agent answer every time. This applies to both international and domestic calls every time. Reservation & Registration; The team at SureCall has a custom-designed program to manage all your bookings and registration. Warranty Help Desk; 24/7/365, their agents can conveniently access product warranty information and answer customer questions at their convenience.
Customer Service Help desk; In this highly competitive and fast-paced world, your reputation for quality service means everything. But as hard as you work, it can still be tough to handle ‘round the clock incoming service needs. Your customers can’t wait, so why not consider outsourcing to the experts at SureCall. Order Entry; They have a professional order entry processing team to capture all your business, especially when you get busy. Food Services Delivery Processing; They create a tremendous frond-end experience for your customers when ordering your products. Surveys; Surveys are an essential part of business; having the right team to perform the study is just as important.
SureCall will handle your call out program with professional and talented individuals so that you get the response you want. After Hours Service Escalations; Your business doesn’t stop at 5:00 pm, but your staff can’t be there 24 hours a day. Many customers rely on SureCall to take their after-hour calls and manage their on-call escalation processes. You don’t miss any business, and your team gets a good night’s sleep. Real Estate Services; With real estate, one missed call can be a huge lost opportunity. Don’t take the chance, SureCall gets you the information you need to understand that next big deal underway. Online Processing; Secure your customer’s online business with solutions that make online purchasing a smooth and comfortable experience. SureCall can help you revolutionize your online expertise with sophisticated capabilities like “Click to Chat” or “Click to Call” buttons on your website so that real people in real-time answer your client’s questions.
The service they expect from your brand offline is made available online, with a little help from SureCall. Email Response Services; So many emails so short time. SureCall’s email response service will get back to your customer in a timely fashion, so they know how important their business is to you! Data Entry & Processing; Data entry and processing can be a mundane task. Your team could spend the time much more productively, why not put them to work in other areas to grow your business and leave the additional work to SureCall. www.surecallcc.com
Source Credit: https://medium.com/@mbombenon/marc-bombe on-surecall-clients-support-services-b0ad ee6d6f73
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