Marc Bombenon – The Importance of a Contact Center to Businesses and People
The importance of contact centers to businesses and people is something that can't be overlooked in the current high-tech world. Businesses are usually more focused on their core operations in their quest to say on top of the competition. While this important to them, they also can't ignore engagement with their clients via the multitude of communication channels available to them such as twitter, facebook, chat, email, phone calls, email and more. This is where a multi channel Contact Center/B.P.O. comes in to respond to customers and potential customers 24/7. Gone are the businesses that respond by phone between 9 and 5, 5 days a week with voicemail as a substitute. In this world, it’s all about the customers preferred channel of communications and preferred time of communications.
Customers are the cornerstone of any business and ignoring or missing their requests, inquiries and needs is foolhardy. Yet sometimes a business may get so engrossed with other kinds of work to the point of not finding sufficient time to determine how to engage and respond to its customer’s requests and orders. Under such a tough scenario, a multi channel contact center can really be a key solution to any organization or business. This is why Marc Bombenon  founded the SureCall Centers to help businesses handle every type of customer contract, 24/7/365.
What is SureCall Center All about? SureCall Contact Centers was founded and evolved over 35 years ago by Marc Bombenon in Canada. Marc, having worked in the telecommunications industry since University realized the need for 24/7 communications that would assist businesses and people. He identified the need by organizations and businesses to have a center that would help them handle customer and client requests and related customer issues. Among some of the professional customer care services that the SureCall Center offers are; customer support services, help desk, sales support, business process optimization (BPO) services, and emergency response services.
If you think that SureCall Center is just a call center, then you got it all wrong – they are more than that! They are a purpose-driven business process optimization company that offers services globally to SMEs and Fortune 500 companies. SureCall Center boasts a leading culture of can-do people, state-ofthe-art facilities and leading technology that incorporates multi-channel communications that help them do what they do better. It is a company that is set apart with its innovation high-end technology, flexible architecture and programs that are perfectly streamlined. Thanks to the amazing services that it offers, the company has been able to win awards and recognition year after year.
Why does your business or organization stand to gain from the SureCall Contact Centers? Sometimes your business or organization might find it hard to keep engagement and retention with your customers. This is something that the SureCall Contact Centers excels at, efficiently and effectively. The company answers millions of contacts generated from the customers of the business that are enlisted with them. SureCall has customer care representatives who respond to customer contacts across all mediums 24/7/365 in multiple languages. Those are just some of the aspects that sets them apart to make them the ideal B.P.O. partner for businesses.
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