9 minute read
4 New Technologies Making Flooring Dealers’ Lives Easier
Q FLOORS
Co-founders Chad and Trent Ogden.
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4 New Technologies Making Flooring Dealers’ Lives Easier
While the holidays have come and gone, here’s a list of technologies that just keep giving — cool new capabilities making a difference for flooring dealers throughout the U.S. and Canada. The particular products listed below are provided by QFloors, but other suppliers may offer other options as well.
Customer-Friendly Online Payment Options
Nowadays, most customers are used to the convenience of paying online. They often expect it, in fact. And many retailers are finding that offering online payment dramatically reduces the time and hassle of trying to collect customer balances. Without online payment options, the customers have to either come back to the store or call in to pay. And that sometimes delays payment. For instance, customers might call with their credit card when the store isn’t open, or the sales rep isn’t available, initiating a game of phone tag. Or perhaps customers struggle stepping away from their own busy schedules to drop by the store to pay their balance. With the “Pay Now” feature of QProPay by QFloors, there are no more excuses. Customers can securely pay (and retailers can receive) balances 24/7 from anywhere. You can send the customer a payment link via email, or you can put a “Pay Now” button on your website or landing page. Customers click the button or link and are given instructions for their online payment. It’s convenient and simple for the customer and saves you time and effort trying to track customers (and payments) down. In addition, with QProPay, you’re sent a notification with each payment, and the payment can then be posted to your QFloors system. It makes everything quick and easy.
Passing Credit Card Surcharges Onto the Customer
Businesses can now legally pass credit card fees onto the customer using the card. There are specific parameters required to do this (for instance, having a sign posted near your register that indicates that those paying with a credit card will be assessed the specific % surcharge). But retailers are saving thousands of dollars per month by having the customer pay for their own credit card fees. It can have quite a significant impact on your bottom line. QFloors’ QProPay automatically does this for the dealer when it is set up to do so.
Connecting Your Product Catalog/Warehouse to Your Website
It’s frustrating to have a customer identify a product they like on your website, only to learn that it has been discontinued or you don’t have enough yardage to cover their job. Even worse is if a price on your website is outdated and no longer viable. QConnect by QFloors is a software tool that connects your business software to the outside world. Through QConnect, as you update your product catalog in QFloors, information about availability, pricing, and quantities can be automatically sent to your website provider so that they can update your website content accordingly. While QConnect allows QFloors to share data with many different sites or companies, an advanced integration with Mobile Marketing is already providing this cutting-edge connection between website and warehouse. Through QConnect, as you update your product catalog in QFloors, information about availability, pricing, and quantities can be automatically sent to your website provider so that they can update your website content accordingly.
Following Leads & Sales from Website to Completion
QConnect also facilitates information sharing between your QFloors business software and your websites, other lead generating sites, and even CRM lead tracking software like Zoho or RLM. As leads come in through these sites or programs, contact info is shared with your QFloors business management system. This makes it easy to follow-up with the prospect (and record those efforts). It also prevents things like mistyped phone numbers or email addresses. And now, all leads and sales can be easily tracked, from inquiry to final purchase/installation, whether those leads are a walk-in, referral, or came to you through your website. Through this technology, you have access to a more complete and accurate picture of your business, leads, and sales. You have a better understanding of your Return On Investment for online and digital marketing expenditures, closing rates by product type or sales rep, and products that are trending in interest. Armed with this information, you can adjust accordingly. For instance, if you notice that people who reach out via your website are mostly looking for hard surface, you can make sure plenty of hard surface products are in your showroom and highlighted on your website.
See anything you’re interested in learning more about? Stop by the QFloors booth at any industry tradeshow. Or reach out to us at 801-5630140 or sales@qprosoftware.com. ■
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LAUNCH THE BOOK
THEN REGISTER FOR TISE 2023
AHF PRODUCTS BEST CHEER STONE CALI
COURISTAN DALTILE FRENCH ACCENTS
GRILL WORKS I4F PATENTS & TECH. JOHNSON HARDWOOD
KNOT RUGS
PELICAN CREATIONS
SHAW FLOORS LIONS FLOOR
PERFECT VENTS
SHOWROOM PRICING MANNINGTON
SAMAD
TAMARIAN
Sales Associates and Industry Professionals: Earn a CFI Technical Certifi cate with residential carpet installation training
This class is specifically for sales professionals who would like to know more about the carpet installation process through the eyes of an installer. This class will provide a comprehensive overview of the carpet installation process and help to make the sales process more efficient and rewarding for the customer and the sales professional. There will be a written test and minimal hands-on training as part of the course. Key topics and takeaways: • EPA and OSHA standards • Floor preparation procedures • Construct seams for stretch-in • Correctly apply seam sealer/latex • Upholster stair with spindles • Understand temperature and moisture issues • Terminations of carpet to other surfaces • Demonstrate proper power stretching techniques • Identify 5 carpet backings and required installation techniques Get Certifi ed at TISE in Booth #6663:
Tuesday, January 31: 9am – 3pm Wednesday, February 1: 9am – 3pm Click “Certifi cations” when signing up for TISE to register Host a CFI Training Event
We are looking for industry partners throughout the country who are interested in hosting our training and certifi cation courses at your facility. For more information, please contact John McHale at JmcHale@cfi installers.org.
CFI 30th Annual CONVENTION & EXPO
Visit cfi installers.org for info
(805)368-3867
