Qatar National Convention Centre (QNCC)

For support and enquiries: 234 2000 Metrash2 includes: Visa services • Personal and corporate traffic services • RP services • Exit permit issue • General MOI enquiries MOI's Emergency Service for the Deaf 992 uses advanced technological equipment to enable users to contact the emergency centre by: • Dialling 992 using a 3G camera from their computer or mobile phone. • Sending an SMS to 992 mentioning clearly the type of the problem and service needed – such as Ambulance, Civil Defense or Police – and the name of the user, address, and the injuries or deaths if any. • Emailing 992@moi.gov.qa Qatar Digital ID In May 2022, MOI launched the Qatar Digital ID (QDI) application with an aim to reduce identity theft crimes in cyber space. The new digital wallet includes all cards issued by MOI, including your Qatari ID, driving licence, and car licence. In addition, it provides storage and accessibility services for other official cards, and electronically signed and sealed transactions for individuals at MOI. The digital wallet offers the highest degree of confidence for users to obtain their digital identity securely and easily. The application is available for Android and iOS users. eCASH Card MOI will only accept credit, debit and eCASH cards as payment for many services including visas, residence permit applications and renewals, and payment of fines. The eCASH Card is a non-personalised prepaid card, obtainable from Qatar National Bank (QNB), which can be used to pay for such fees at ministries and government departments displaying the eCASH symbol. To purchase the card you need to show your ID card, or if you are a nonresident, your passport. Features: Valid for two years • No bank account needed • Reloading facility • Refundable credit in case of card loss or cancellation • Available to visitors and residents • Check balances and reload at any QNB ATM. Cost: One-off issuance fee of QAR20 • Reload with a minimum of QAR50. Issuing counters at: Traffic Department branches: Madinat Khalifa (HQ) C3, Al Maamoura D4/E4, E Ring Road/Old Airport (Al Matar Al Qadeem) D4. Immigration Department branches: Al Gharrafa C2, the Industrial Area, Hamad International Airport (HIA) D5, Al Wakra and Al Khor. Report your lost or stolen card as soon as possible. To report any suspicious transaction not initiated by yourself, call your bank, some of which have dedicated fraud lines.

Useful Documents/Processing

You need to prove your identity in Qatar for all government and commercial transactions, so have plenty of: • Passport-size photos and several copies of the passport of each family member. • Copies of your marriage (attested) and birth certificates. • Original educational qualifications (copies are not accepted), which will need to be authenticated in your country of origin, along with a Bonafide Certificate. Translating a document: The official language in Qatar is Arabic. Each page of each document must bear the translation firm’s official stamp for it to be considered valid. Asia Translation and Services Centre 4444 0943 National Translation Services of Qatar (NTS Qatar) 7048 2217 Qatar Translation Center 4443 5354 The Language Professionals Translation Services 4031 6680 TrustLink 7030 3534 Mandoub: Most organisations offer help to their employees on arrival and have a government liaison officer (mandoub) who is responsible for completing much of the official documentation. Government Services Complex: There are government service complexes across the country – Al Wakra, Al Daayen, Al Sheehaniya, Mesaimeer, Onaiza, Al Zubara, Al Hilal (C Ring Road), Al Rayyan, Umm Salal and The Pearl Island. Opening times: Sun to Thu 7:30 am – 1 pm/3 pm – 7 pm, Fri and Sat closed. Call the Government Contact Center at 109 for more information.