Hamad International Airport

HIA (airport code: DOH) is classified as a fivestar airport by Skytrax. Since its opening in May 2014, HIA has welcomed over 200 mn passengers and 13 mn tonnes of cargo. When HIA opened, it replaced Doha International Airport (DIA), which was Qatar's one and only international airport since 1959. HIA is currently undergoing Phase B of its expansion, which will add two new concourses within the existing terminal. Once its expansion is complete in 2023, HIA will be able to serve over 70 mn passengers annually.

In the first quarter of 2023, HIA saw a total of 10,315,695 passengers – 3,558,918 in January, 3,240,114 in February and 3,516,663 in March. Aircraft movements also increased compared to last year, with a total of 56,417 arriving and departing from the airport – 19,377 in January, 17,479 in February and 19,561 in March. HIA handled over 540,000 tonnes of cargo and moved over 8 mn bags through its facility, including over 5 mn transfer baggage.

HIA serves a total number of 156 destinations, while also partnering with more than 36 airlines. The architectural masterpiece consists of a shopping emporium, five-star hotels and world-class art installations. HIA has been steadily rising up the ‘World's Best Airports’ rankings since the start of its operations in 2014.

Al

Airport Arrivals/Departures

Service: 4010 5831/32/34/35

Al Maha Services offers a personalised Meet and Assist Service for customers arriving, departing or transiting through HIA. Bookings for Al Maha Services can be made at their designated desk in the arrivals and departures terminals 24/7 and online. Al Maha can handle the visit visa arrangements for your guests. al-mahaservices.com e-gate: The MOI has activated free e-gate service for expatriate passengers at the arrivals and departures terminals of HIA, which currently has at least 40 e-gates installed.

Expatriates and their children above 18 years of age can avail the service using their residence cards or passports after registration at the airport.

Self-service kiosks: The self-service kiosks implemented in the terminal by HIA as part of its Smart Airport programme has automated the check-in, bag-drop and pre-immigration security processes, which has allowed departing passengers to be processed even faster. With the use of innovative software solutions that forecast passenger traffic in real-time and measure waiting times, the airport was able to proactively minimise queuing times. HIA recently installed 62 self-checkin and 12 self-bag-drop kiosks, which include biometric technology capability.

Parking: The Short Term Car Park (STCP) is located on either side of the passenger terminal. It offers covered spaces and easy access via dedicated walkways. The East STCP is more convenient for passengers flying with Qatar Airways, while the West STCP is better suited for passengers travelling with other airlines.

The hourly rate is QAR15 (up to eight hours, after which the daily rate applies). Daily rate is QAR145. Weekly rate is QAR725.

A lost ticket will cost QAR35 in addition to the actual tariff for the duration of parking. Pre-booking is available at dohahamadairport.com and saves 20% on parking rates.

Taxes: As of 1 April 2022, passengers arriving, leaving or transiting through HIA have to pay an extra service tax. The fees include the following four additions:

• QAR60 per passenger: Airport development fees for all departing passengers, including those transiting for up to 24 hours.

• QAR60 per passenger: Passenger facilities fee for all departing passengers, including those transiting for up to 24 hours.

• QAR10 per passenger: Passenger safety and security fees for all departing passengers, including those transiting for up to 24 hours.

Babies under the age of two, transiting passengers on the same plane, flight crew on duty, and forced flight redirection are exempted.

• QAR10 per metric ton: All incoming and in-transit cargo shipments, including postage.

Bus: Doha’s bus network connects HIA to various destinations across the city. Your bus fare can only be paid with a Karwa Smartcard. If you don’t already have one, purchase a disposable Karwa Smartcard from the Mowasalat Information Desk near Baggage Claim Belts 5 and 6.

• QAR10 Card: two inner-city trips within a 24 hour period

• QAR20 Card: unlimited trips across Qatar within a 24 hour period

• Regular Karwa Smartcard QAR30: QAR10 for the card with QAR20 value, available to be topped up for future journeys

All buses depart from the Bus Pavilion at the right side on exiting the passenger terminal. Exit the Arrivals hall by following the signs to the Bus Pavilion or ask at an information desk for assistance. Each bus offers a cargo area for stowing your baggage during the journey. The Karwa Bus App is available on iOS and Android. For bus routes, visit dohahamadairport.com

Taxis: Mowasalat (Karwa) is the exclusive taxi operator that has turquoise taxis and white hybrid electric eco-taxis that are a convenient way to get to and from HIA. They are regulated by the government, and are safe and metered. With a base fare of QAR25, taxis accept cash or card payments in Qatari Riyals. Call 4458 8888 or 800 8294. The Karwa Taxi App is avaliable on iOS and Android. Booking a PRM taxi: If you need to book special taxis for passengers with reduced mobility (PRM) call Mowasalat directly on 4458 8888, providing as much advance notice as possible.

Limousines: Chauffeur-driven limousines are available to take you from HIA to anywhere in Qatar. To pre-book, call Mowasalat Limousine on 800 5466. Use Exits 2 or 3 to leave the Arrivals area and you will find your limousine parked there. For on-arrival booking simply approach the Mowasalat Limousine kiosk located in the Arrivals

Finding your check-in counter at HIA

hall. For more information, visit mowasalat.com

HIA Metro Station: The Doha Metro’s Red Line station at HIA allows easy access to passengers to and from the airport with a Standard Travel Card, costing QAR10 and you can top-up at just QAR2 per ride. Passengers will be allowed to carry two large luggage items in addition to their small bags, which must not exceed 85 cm x 60 cm x 30 cm in size. Passengers are able to put their luggage in specially allotted areas in the trains. Doha Metro is operational Saturday to Wednesday 6 am – 11 pm, Thursday 6 am – 11:59 pm, Friday 2 pm – 11:59 pm. 105, qr.com.qa

Arrivals

Up to 360,000 aircraft per year can be handled at HIA. The eastern runway is 4,850 metres long, making it one of the longest commercial runways in the world.

Immigration: Prior to departure from their point of origin, Doha passengers must ensure they have a valid passport, and a Residence Permit (RP), before making their way to Immigration. Citizens and residents may also use the provided eGate facilities. After immigration, passengers will proceed to the baggage reclaim area. Check portal.moi.gov.qa and dohahamadairport.com for specific requirements.

Customs regulations: After you’ve collected your checked baggage, exit the airport by passing through Customs. There are two Customs channels to choose from, depending on whether you have something to declare or not. Personal items are not usually subject to tax though luggage is inspected upon arrival. Travellers coming into Qatar must have prescriptions for medicines carried. The import of firearms, alcohol, e-cigarettes and pork in any form is strictly forbidden. Refer to the IATA website for specific customs regulations, iata.org

Departures

Exit permit: Some expatriate residents of Qatar are required to obtain an exit permit from their

For Qatar Airways First or Business Class passengers: Proceed to the Departure hall through Entry Gate 1 and, if required, use the East Short Term Car Park (STCP). For Qatar Airways First Class passengers, proceed to Al Safwa First in Row 1, which offers private seated check-in desks, a concierge, bellhops and other exclusive facilities. If travelling in Qatar Airways Business Class, proceed to Al Mourjan Business in Row 2.

For Qatar Airways Privilege Club members: Check-in counter is located in Row 4 and if required, use the West STCP.

For Qatar Airways Economy Class passengers: Enter the Departure hall through Entry Gates 2 and 3. Check-in counters are located in Rows 4 to 6 and all other airline counters are from Rows 7 to 10. If required, use the West STCP.

For other airlines: Enter the Departure hall through Entry Gate 4, and, if required, use the West STCP sponsor when exiting the country. According to Law No 13 of 2018 (Amending Law), most migrant workers are covered by the Labour Law to leave the country without having to obtain an exit permit. Employers in Qatar can still submit names of workers for whom a No-Objection Certificate (NOC) would be required before granting them permission to leave the country, according to justifications based on the nature of the work.

Exit tax: QAR35, HIA's exit tax, will automatically be added to an individual’s ticket price. The tax also applies to transit passengers.

Regulations for hand luggage: When departing from HIA, worldwide regulations apply regarding all liquids, gels, pastes, aerosols and electronic devices. In 2018, HIA became the first airport in the Middle East and North Africa (MENA) region to accept Electronic Bag Tag (EBT). The programme provides a more seamless travel experience for passengers, including reduced time spent in queues, a simplified baggage drop process and increased relaxation time at the airport, as well as providing greater operating and carbon efficiency.

Check-in: Check-in usually opens three hours before your flight’s departure time, and closes 60 minutes before your flight takes off. Carry all the required travel documents with you, including your ticket, passport, exit permit, Residence Permit (RP), and destination visas. Online checkin is available for most airlines, and on Qatar Airways’ website at qatarairways.com, 36 hours to 90 minutes prior to the flight departure time. Passengers can choose a seat, print a boarding pass or have a bar-coded boarding pass sent to a mobile phone.

Clearing passport control: Present your boarding pass to staff standing just before the passport control area. They will scan it, and fast-track you (through passport control and security check) if your flight is nearing its departure time. Dedicated lanes are available for First and Business Class passengers.

HIA Mosque

If you’re exiting HIA, you could also pray at the public mosque that is located just outside the passenger terminal, within walking distance from the Departures hall. The shape of a water droplet inspires the mosque’s architecture, and it offers spectacular views of the lagoon and Amiri Terminal.

Lounges

The Oryx Lounge offers a comfortable atmosphere to sit, relax and enjoy the superior hospitality provided by the Oryx Lounge staff. The lounge offers food and beverage services, a smoking room, business centre, lockers, a quiet zone, internet facility and a gaming room for kids. All airlines' premium passengers and select card holders (AMEX, HSBC, QNB, and Dukhan Bank) are eligible for complimentary access to the Oryx Lounge. Available to all passengers at any time for a nominal fee of QAR200 valid for up to six hours stay, regardless of airline and class of travel.

Al Mourjan Business Lounge is open to Qatar Airways and oneworld First Class and Business Class passengers at no additional cost, while Economy Class passengers can purchase lounge access at the check-in counters, preferred travel agents, Qatar Airways' sales offices, or online.

Al Safwa First Lounge is where you can enjoy delicious à la carte dining, luxury spa and treatment facilities, a full business centre, a cinematic media room and an exclusive family area. In addition to Qatar Airways First Class passengers, Privilege Club Platinum members travelling Business Class with Qatar Airways can access Al Safwa First Lounge with up to two guest passes.

Al Maha Lounges are spread across the terminal and are open to customers of Al Maha Services, which is a personalised Meet and Assist Service for customers arriving, departing or transiting through HIA. Facilities include unlimited highspeed Wi-Fi, shower facilities, conference rooms, a smoking room, family rooms, a business centre and a nursery. 4010 5831/32/34/35, al-mahaservices.com

The Shafallah Center Lounge, a special handling lounge by HIA and Shafallah Center for Persons with Disability, is located at concourse C at the airport terminal and is for departing and transferring passengers with special needs, including those with autism spectrum disorder (ASD). The lounge features educational, rehabilitative and recreational interactive devices and equipment, and provides passengers with special needs with assistive technologies and solutions. Trained airport staff will be available for on-ground support. Those who want to access this facility can approach the airport staff. Also available are the Platinum Lounge – South, Gold Lounge – South, Silver Lounge –South, Mariner Lounge (for travelling seafarers and offshore workers), First and Business Class Arrivals Lounges, Unaccompanied Minors Lounge and Special Assistance Travellers’ Lounge.

Oryx Airport Hotel

Located in the South Plaza within HIA's passenger terminal, Oryx Airport Hotel offers guests 5-star hospitality to recharge during a layover. Offering hourly rates, Oryx Airport Hotel offers transiting passengers a choice of six exquisite room types, with a range of convenient packages and attractive rates, to cater to all guests and lengths of stays. Guests are offered complimentary access to the award-winning Vitality Wellbeing and Fitness Centre – massages, treatments, squash courts and a golf simulator. Passengers who are not staying at the hotel can also access the hotel's facilities and services at a nominal fee. To reach Oryx Airport Hotel, guests can use the passenger train connecting the airport’s North and South Plazas. 4010 8100, oryxairporthotel.com

Oryx Garden Hotel

Situated in the North Plaza, Oryx Garden Hotel is the second airport hotel within HIA's terminal where passengers can unwind during a layover. The hotel offers guests 100 rooms ranging from king to twin, as well as suites. The hotel can be booked around the clock for a maximum of 24 hours. In addition to a 25-m swimming pool, gym, spa and squash court, guests will also be able to enjoy Oryx Airport Hotel’s Vitality Wellbeing and Fitness Centre. 4010 8100, oryxairporthotel.com, dohahamadairport.com

Orchard

A new wonder at HIA is the tropical masterpiece, ORCHARD, a tropical garden located at the centre of the terminal expansion. Set to truly elevate passengers' experiences and redefine airport travel, the ORCHARD is a 10,000 sq m indoor tropical garden with a beautiful 268 sq m water feature that will be the focal point for visitors at HIA. With a host of different flora, the ORCHARD includes over 300 trees and at least 25,000 plants sourced from sustainable forests from around the world. The unique design of the area allows trees and plants to easily adapt to the internal conditions and grow throughout the life of the airport – with natural light to create a calming ambience and promote a sense of wellbeing to all who venture inside.

An ambitious and futuristic vision at a truly world-class facility, the ORCHARD is an excellent destination for HIA passengers seeking relaxation and tranquility as part of their journey.

Dining

Throughout the airport, HIA offers passengers a taste of everything, from gourmet to on-the-go! Enjoy a meal at any of the airport's restaurants such as Eat Street, which includes Camden Food Co, Negroni, Azka, Evergreen Organics, Burger King, Brioche Dorée and more. Grab a hot drink or a quick bite from the Coffeeshop Company, Costa Coffee, Jamocha Café, L'eto Café, Harrods Tea Room, Red Mango and more.

Over 20 cafés and restaurants are on offer at HIA with delicious local and global cuisines for an ultimate dining experience, featuring many world firsts and exclusives, including a Fendi Boutique with the first Fendi Café in an airport, and the first Ralph’s Coffee Shop in an airport. The north node also houses the world’s first Oreo Café in an airport. Shopping

Qatar Duty Free (QDF) offers passengers an array of selected designer labels, high street fashions, electronics, gourmet foods and much more.

Passengers at HIA can shop at boutiques and stores with a lineup of prestigious world-class brands such as Aigner, Bvlgari, Burberry, Cartier, Calvin Klein, Dior, Dolce & Gabbana, Gucci, Giorgio Armani, Hugo Boss, Hermès, Michael Kors, Mont Blanc, Pandora, Rolex, Swarovski, Tag Heuer, Tiffany & Co and more.

The enhanced retail offer also includes an unrivalled selection of luxury boutiques, including the flagship Louis Vuitton Boutique, the first Dior Boutique at HIA, the only FIFA shop in the world, Thom Brown only store in an airport, and the largest Ray Ban store in an airport. 4010 4167/69, qatardutyfree.com.qa

Connectivity

Free wireless internet: Enjoy free wireless internet access throughout the passenger terminal. Just search for 'Free Internet by HIA' on your device. Free internet kiosks and desks: Equipped with screens, keyboards and mice, the internet kiosks and desks offer you free web browsing. The kiosks are located throughout the passenger terminal (including the boarding gate areas). Meanwhile, the desks are available at each of five activity nodes. Just follow the signs, ask at an information desk or use the airport map to find one nearest you.

Telephone booths: You can call anywhere in the world by purchasing a prepaid calling card from Qatar Duty Free (QDF). Telephone booths are located throughout the passenger terminal (including the boarding gate areas).

Sustainability

With sustainability at the core of HIA’s plans, the airport has managed to have four of the expansion projects achieve a 4-star rating under the Global Sustainability Assessment System (GSAS) from the Gulf Organization for Research & Development (GORD). This includes the ORCHARD, Oryx Garden Hotel and north plaza lounges, Al Mourjan Business lounge – the Garden, and the Remote Transfer Baggage Facility.

Phase B of the expansion will further increase the capacity of the airport to well over 70 mn passengers and construct two new concourses within the existing terminal.

As HIA continues to transform the industry with innovative experiences and breathtaking features, the award-winning airport looks to a bright, sustainable future where possibilities are endless.

Special assistance

HIA is entirely barrier-free – its network of elevators, escalators, ramps, walkways and a passenger train offer simple access to passengers with reduced mobility. Check-in counters include adapted service desks designed to ease checking-in for passengers with reduced mobility. This service desk is the first counter in each check-in row, with the exception of Qatar Airways’ check-in rows where it is the last counter. The seated check-in desks offered to Qatar Airways First Class passengers are all adapted for passengers with reduced mobility.

Free wheelchairs are available throughout the passenger terminal – ask at the nearest information desk. If you require assistance with moving around in a wheelchair, inform your airline in advance so that a personal helper can be arranged. Washrooms adapted for passengers with reduced mobility are available across the passenger terminal. Just follow the signs or ask at the nearest information desk.

Relax in one of HIA's dedicated lounges for special assistance travellers, which offers adapted washrooms, comfortable seating, televisions and a trained attendant.

Travelling with animals

The earlier you get in touch with your airline when you’re planning your travels, the smoother the journey will be for both you and your animal. Your airline and vet will advise you on the latest rules and regulations and the necessary documentation. This includes medical certificates, vaccination records and test results. Your airline won’t be able to accept your animal for travel if the required documentation and suitable carriers are not available. See Pets in Day to Day Qatar in the Living in Qatar section.

Medical and fire emergencies

Fully-equipped and well-staffed medical centres are operational 24/7. There are two medical centres serving the passenger terminal. One is located in Arrivals just before the Passport Control area, while the other is in Departures near the Check-in area. Just follow the signs, ask at an information desk or use an airport map to find your way. In case of an emergency, you can also call 4010 9222 to directly contact the medical team.