Academyati

Water and Electricity

Kahramaa, Qatar’s Water and Electricity Department, provides both electricity and water. The mains electricity is usually 220 – 240 volt with three square pin sockets. If you are visiting from a country that has 110V supply, please check the suitability of your electrical appliances before plugging them in. Many appliances have two pin plugs but adaptors are available in local shops. Water: Buildings in Qatar usually have tanks to store water as mains water is not pumped continuously and often has low pressure. The supply network and domestic storage tanks require regular cleaning and replacement. Tap filters of various kinds are readily available. Many people prefer to drink bottled water and you can arrange to have one of the water companies deliver five gallon flagons to your home. Some areas still rely on water tankers to deliver. Always use a government licensed tanker as they are cheaper than private ones. Caution The amended clauses of Law No 26 of 2008 under Law No 20 of 2015 on rational consumption of water and electricity states that Qatar is taking all measures to stop extravagance of the country’s vital resources of electricity and water and ensures resources are protected for future generations. Severe penalties for wasting water through a hose or pressure pipe can reach up to QAR20,000 for first-time offenders, while wasting electricity can incur a fine of QAR10,000. Kahramaa runs a campaign known as Tarsheed to help Qatar reduce its consumption of electricity and water by 20% and 35% respectively. Connecting to electricity and water: To activate the supply, download an application form from hukoomi.gov.qa, and include the reference number of the property for both electricity and water. These are supplied by the owner or found above the door to the property. Kahramaa has announced it has stopped receiving paper applications. • Sign the application form using the same signature as that on your tenancy agreement and ID (a copy of both are required). • The owner of your rental property will have to give you a completed transfer form to put the utilities in your name, in addition to the owner's

ID (if privately owned) or a copy of the building's commercial registration (CR) commonly referred to as the company's computer card. • Take these and a refundable deposit of

QAR1,200 for electricity and QAR800 for water to any of the Kahramaa offices. Paying water and electricity bills: Amounts for both utilities are sent out monthly on one bill, sign up to receive an email. The monthly estimate is adjusted from time to time with a meter reading by Kahramaa. There is an online ready reckoner to help you estimate your household consumption. Sanitation fees: As of January 2021, Kahramaa, in cooperation with the Public Works Authority (Ashghal), began charging non-Qatari houses and organisations for sanitation services, equal to 20% of the value of the monthly water bill. This service is provided free of charge to Qataris. Payment for services can be made: • At all major banks, via banking apps, and at

QNB ATM's • Online through Hukoomi at hukoomi.gov.qa or

Kahramaa at km.qa • Via Ooredoo Self Service Machines • By the Visaphone service – call 991, select 3, give your Visa card number to the customer service operator • Via an application available on iOS and Android 24-hour hotline (all branches): 991 Customers can report complaints or make enquiries. Main Office: Al Dafna C4, 4484 5555. The Customer Service Department is open Sunday to Thursday 6:30 am – 2:30 pm. Call centre: 991 Service centres: Al Hilal • Al Khor • Al Wakra • City Centre Commercial Centre • Madinat Khalifa • Musheireb • Salwa Centre • D Ring Road Home delivery of mineral water: Al Manhal & Nestlé Pure Life 4433 5777 Rayyan Natural Water 4443 6999 Water tank cleaning: Al Mutwassit Cleaning & Pest Control 4436 7555

Gas

Shafaf containers are lightweight LPG cylinders made from a fiberglass and plastic composite, and are available in all WOQOD service stations, various supermarkets and other retail outlets. Cylinders are available for consumers in two refill sizes, 12 kg and 6 kg, to fit various domestic household needs, or to be used outdoors during trips and camping. The cylinders are fireproof and do not explode, even in the case of fire. Additionally, you can monitor gas levels for prompt replacement. Each empty cylinder weighs only 5 kg, that is half the weight of regular steel cylinders, making these cylinders easy to carry and use. woqod.com.qa

Telephone and Internet

To obtain a local telephone number, you can only do so with a Residence Permit. Local mobile numbers can be obtained at any of Qatar's two service providers, Ooredoo or Vodafone Qatar. A new mobile sim card costs QAR50. The international dialling code for Qatar is +974. Local calls from private houses and businesses are free, but hotels charge a nominal fee for local calls made from the room. For international calls inquiry, call 150. Ooredoo (formerly Qtel) and Vodafone Qatar provide International Direct Dialling (IDD) to most countries. Dial 00 (or +) to call out. Mobile Number Portability (MNP): Users are able to keep their existing mobile number when switching to another service provider. Ooredoo Qatar Public Telecommunications Corporation (Qtel) was the first and sole telecom provider in Qatar for 20 years. In 2013, Qtel rebranded to become Ooredoo. It offers a comprehensive package of services ranging from landline to mobile phones, fixed and mobile internet, broadband and entertainment services. ooredoo.qa 4G LTE wireless technology is available. Customers can access the network only through 4G-enabled devices such as the Ooredoo My-Fi device and the Ooredoo 4G USB modem. Ooredoo 5G is ready now, and Ooredoo is the first-in-the-world to launch it on a commercially available network. Ooredoo is able to use 5G through the apps they are developing. Ooredoo's app is available for download at ooredoo.qa/app for iOS and Android, to aid customers in managing their accounts and services. Mobile phone • Hala is a pay as you talk, no contract option.

Credit can be topped up by a variety of recharge methods, from top-up cards available at many retail outlets to credit transfer from other

Ooredoo mobile users, eVouchers, eTopUp, online or direct top up from their Self Service

Machines (SSMs). • Shahry is a pay monthly service with a choice of price plans and packs. • Other mobile services include mobile money with

MoneyGram and HD Voice. • 5G service is now available Landline Telephone Rates: Local landline to landline calls are free. Off-peak rates apply to mobile and international calls from 11 pm – 6 am. Residential Packages: This three-in-one service includes the core pay-monthly mobile phone plan, high-speed internet connection (ADSL), and landline subscriptions with three options. Residents over 18 years old can apply at Ooredoo shops or their authorised dealers. Visit an Ooredoo Shop with your Qatari ID and home electricity number (Kahramaa) to book your installation time and finalise your Internet service. eShop: Buy services and hardware online. Broadband Internet Services: Offers customers a range of packages to suit individual needs, in and outside the home. There is an online service which allows you to view bills, make payments and add, modify, or suspend a service. Alternatively, visit an Ooredoo shop, a bank, SSM or one of their authorised dealers. Nojoom is the customer reward programme. Subscribers can earn points to spend on all their services (mobile, landline, internet and TV) and redeem them with the company or with a number of their partners. Call 111 from an Ooredoo phone, visit the website or register via the app. Ooredoo Passport Travel without worrying about roaming charges with Ooredoo's Passport Partners in more than 60 countries (including GCC). Weekly: QAR100, get 100 roaming minutes for calls and 1GB of roaming mobile data (2GB in the GCC). Monthly: QAR350, get 300 roaming minutes and 4GB of roaming mobile data (8GB in the GCC). Check availability in the country you're travelling to. Telephone Information Services (Ooredoo) Local directory enquiries 180 Vodafone Qatar Vodafone Qatar is part of an international telecom company, Vodafone Group, and is owned by Qatar Foundation. Vodafone Qatar offers a choice of flexible mobile phone, internet and broadband services. Visit vodafone.qa, one of their stores or a partner outlet.

Mobile phone • There is a wide choice of prepaid and postpaid plans to suit different requirements, plus welcome packs. Recharge is available online or at Vodafone stores and their partner outlets. • Vodafone Passport Pack is a roaming pack, which gives you the freedom when travelling to receive 100 minutes of incoming calls, calling

Vodafone Qatar numbers and 1GB of data for

QAR100/week (1GB extra in GCC countries). • All-new Unlimited 5G plans: All plans allow you to experience 5G speed with unlimited data, calls and SMS. Vodafone Qatar also offers a choice of pre- and postpaid internet services. Details of its Superfast Broadband Home Phone Service, including an update of its fibre coverage in Qatar, are available on the website. Call Vodafone Qatar on 800 7111 from your Vodafone mobile, visit vodafone.qa or one of their outlets. Accessing television services There is an ever-increasing number of options for receiving satellite or cable television, installed through any of the local cable companies. Through Ooredoo Ooredoo tv has replaced Mozaic TV, and offers over 400 live channels, 4K picture quality and advance control through phone or tablet computers. Ooredoo has become the first operator in the region to offer a commercial 4K service, which allows viewers to enjoy a high definition experience even on the largest screens. In addition to watching channels on tablets, the service has been designed as an evolution in home entertainment services, combining apps, on-demand and live television in one easy-to-use box. Ooredoo tv offers four feature-filled packages called ‘Extras’ – Arabia Extra, Asian Extra, International Extra and Super Extra. To subscribe call 111 or visit any Ooredoo or Starlink shop. ooredoo.qa Installing a satellite dish Orbit Showtime Network (OSN), home to over 100 channels of entertainment, can be contacted on 4031 0090 (new customers), 4447 7177, by visiting osn.com or by contacting a local authorised dealer. Satellite/Cable Providers Almuftah Cable Vision 4442 5810 Qatar Multitech Trdg & Contg 4435 3565 Rukun Al Qala Trdg & Contg 4442 0200

Public Wireless Internet

Internet connections: All hotels as well as some restaurants, cafes, parks and other public venues in Qatar offer free internet connectivity. Hotspot Broadband Wi-Fi Services: Ooredoo and Vodafone offer high-speed internet access at selected locations within Qatar, connecting Wi-Fi enabled devices such as laptops, tablets, and smartphones. Hotspots include many cafés, coffee shops, libraries, the airport and other public places. iParks: The following are some public parks with free wireless internet: Al Khor, Al Khor Corniche, Al Maamoura Family Park D4, Al Wakra F5, Dahl Al Hamam C3, Dukhan, Hotel Park C4, Al Sheehaniya, Umm Slal, Aspire Park D2, MIA Park D4, and Simaisma. More iParks will follow in due course. Hotline (24/7): 4406 9955 How to connect Using a computer: Connect to the iParks WiFi, enter your mobile number and click the ‘submit’ button on the web page. You will receive an SMS notification with a PIN. Enter this PIN into the authentication field and click the ‘connect’ button. Using a smartphone: Enable your Wi-Fi and simply SMS 'iParks' to the toll free number 92194. Click on the link received to gain access.

Postal Services and Mail

Mail delivery in Qatar is the responsibility of Qatar Postal Services Company (Qatar Post). The General Post Office: The main post office is located in the Al Dafna area of Doha C4, near the Corniche. Postal services offered include regular letter and parcel postage/delivery, bill payment, ID renewal, and money transfers/orders. Qatar Post recently opened a new branch in Madinat Khalifa. Paid parking is applicable at the main post office. In 2017, Qatar Post revamped its brand and logo, and prioritised modern services such as e-commerce and Express Delivery, and also continously opens new branches and smart lockers. Visit qatarpost.qa, or download their app available on iOS and Android, call 104

Open: Sunday to Thursday 7 am – 9 pm; Saturday 8 am – 11 am/5 pm – 8 pm; Friday closed Options to receive mail locally and globally • PO Box Personal • PO Box Zero • Home delivery • Smart lockers Options to send mail locally and globally • 24 retail stores • 201 street post boxes • Standard, Express, Priority, Premium services For Business Solutions, contact business@qatarpost.com Post Office Boxes To apply: Download and complete the application form or obtain one from any post office. Return it with the original, plus one photocopy of your ID and a refundable deposit of QAR100. Companies need to provide a copy of a commercial registration licence, a copy of the authorised signatory and a refundable deposit of QAR100. Cost: Personal electronic boxes at the General Post Office cost QAR500 per year including one key. Company electronic boxes start at QAR1,500 per year including one key. At other branches, personal standard boxes cost QAR200 per year, plus QAR60 for three keys. Company standard boxes cost QAR500 per year plus QAR60 for three keys. Call 104 or visit qatarpost.qa Qatar Post e-Resident An online service in partnership with the Ministry of Interior and Immigration Department, which allows residents to renew their dependents' residence card. Qatar Post’s e-commerce Qatar Post’s e-commerce service allows shoppers to buy items online and get them delivered directly to their homes or to a 'smart locker'. Shoppers can sign up online, and avail of hasslefree shopping and delivery from the US, the UK, and Asian online stores. They can then buy items online that can be sent to these locations. Packages will be forwarded on to them in Qatar – either directly to their homes, to one of 30 post office branches in the country or to a smart locker. These smart lockers are in locations across the country, open 24/7, making it a convenient option for registered users to pick up their packages. With lifetime membership, shoppers can buy goods online using the overseas address as a shipping location. The items are stored in a warehouse for up to 21 days, allowing shoppers to bundle together a number of parcels to minimise shipping costs. Qatar Post aims to get parcels delivered within five to eight working days, and has an online tracking system. Parcels can be up to 1.5 m in length and the maximum length plus girth cannot be more than 3 m. Delivery charges will be based on the weight of the package. connected.qa

Courier Services

Aramex DHL Express FedEx Qatar Post UPS Express

4420 0100 4458 7888 4484 1111 4446 4000 4011 9600 Birth, Marriage, Divorce and Death

Birth Under Qatari law, a woman must be married to give birth in Qatar. Birth certificate: The authorities in Qatar issue a birth certificate to every child born in the country (including expatriates) but children born to non-Qatari parents are not entitled to Qatari nationality by reason of their birth here. The registration department registers all births electronically and issues electronic certificates within 60 minutes. The hospital will advise you on the process. Cost for expatriates: QAR20, moph.gov.qa The Amir, HH Sheikh Tamim bin Hamad Al Thani issued Law No 3 of 2016 on regulating the registration of births and deaths in Qatar. The law makes it mandatory to report all births that take place within the country to the offices concerned at the Ministry of Public Health. Births in Qatar have to be reported within 15 days. Persons who can report births include the father of the newborn, if present; male adult relatives of the child, or female relatives, if males are not available; the physician or any authorised person who helped in the delivery of the baby; directors of public hospitals or penal institutes or officials of the place where the delivery took place; and the captain of a ship or an aircraft or any other means of transport where the birth took place. The information to be provided include the date of birth according to the Hijri and Gregorian calendars, time and place, and the gender of the baby along with his/her name. The name should not be shared by a sibling or be a compound name.

Registrating a birth can also be done online at moph.gov.qa. See Healthcare in Qatar in this section. Other mandatory information includes the names of both parents, the person who helped in the delivery and the person who reported the birth. The hospital provides two letters after the birth, one of which will bear a government number. In private hospitals, go to the hospital administrator who will allocate a number. Take these two letters plus both parents’ passports, parents’ birth certificates, marriage certificate, residence permits, visas, vaccination card and copies of all documents to an approved hospital. Complete a form and pay QAR20 for each copy of the certificate, which may be issued the same day. Expatriates can then register their child’s birth at their embassy and obtain a passport (not all embassies provide this service, check with yours). A newborn can accompany its parents until it is two years old, but an application for a residence permit (RP) for a newborn must be submitted within 60 days of the birth, or the parents face a fine of QAR10 a day. Marriage Couples wishing to get married in Qatar are required to undergo the premarital health checkup or screening in order to avoid any genetic, hereditary and communicable diseases in addition to controlling the prevalence of disability and other diseases. The screening can be done at one of the accredited health centres in Qatar. Once the checkup is complete, Muslim marriages take place at the Family Court or if prefered, at their home with the presence of a mazoon, an official for civil ceremonies. There is no civil marriage in Qatar for non‑Muslims. The only non‑Muslim marriages granted offical recognition by the State of Qatar are Christian marriages performed by churches registered with the Ministry of Foreign Affairs and by clergy recognised by the ministry to perform non‑Muslim marriages. Certain embassies and churches will perform marriages for expatriates. See Places of Worship earlier in this section. The church will Reporting false or incorrect information in the case of both births and deaths or using illegal and fraudulent methods is punishable with a maximum jail term of three years and a fine of up to QAR100,000, or either. Those who are legally required to report a case of birth or death but fail to do so within the stipulated period face a maximum jail term of six months and a fine of up to QAR10,000, or either.

issue your marriage certificate. Translate a copy of the marriage certificate into Arabic through a translator recognised by Qatar Chamber (QC). Then register the marriage certificate and Arabic translation at the Office of Land Registration and Legalization at the Ministry of Justice. The Ministry will stamp the back of the marriage certificate with a registration number and keep the copy and Arabic translation for its records. Check with your embassy to see if you need to register the marriage in your home country. Divorce The process of getting divorced in Qatar is different for Muslim and non‑Muslim couples. Couples of any religion and nationality that can prove their residency in Qatar can file for divorce, although the process can differ. For Muslim couples who were married in Qatar and seeking to dissolve their marriage, they will have to meet certain requirements, such as proving their residency. In addition, the wife will have to honour the iddat, a period of three months where she cannot remarry. If the divorcing couple can reach a settlement, they can have their lawyers draw up an agreement and fast‑track their case through the courts. If this isn’t possible, the person requesting the divorce will have to provide a reason for doing so – adultery, impotency, and abuse – along with evidence to support their claims. If you want to dissolve a marriage that took place in Qatar, there are a number of firms well‑versed in local law who could assist and advise you (see Lawyers and Legal earlier in this section). If you were married outside of Qatar, seek advice from your embassy or law firms in your country on how to dissolve your marriage. It may be easier and more cost‑effective to file for divorce in your home country. Note: If you are in Qatar on your spouse’s visa, you will lose your Residence Permit (RP) after divorce. You will need to get another RP, either under the sponsorship of your employer or another eligible family member. Advice is recommended.

Death Notifying the police is mandatory and in some cases they may require a post-mortem. Get help from the relevant embassy, which will be able to advise you. Newborn deaths and stillbirths have to be reported within seven days. When one dies in Qatar, the law of the country that issued their passport will be honoured. Qatari law will apply only if the deceased has assets in Qatar but no heirs in the country. If one dies in Qatar and a will is not in place, their assets, including their bank accounts, cars and other valuables registered in their name will be frozen until the heirs provide the Family Court with proof of their entitlement to those assets. Heirs may prove their entitlement to the deceased’s assets by producing a legal statement from their country of nationality. In the unfortunate event of both parents dying, children residing in Qatar will go into the care of the Qatar Foundation for Child and Women Protection (QFCW). QFCW will attempt to contact the children’s next of kin and will keep the children until they can be released to the proper guardian or family member. The next of kin will require proof (birth certificates) that they are indeed the sibling or parents of the deceased for QFCW to release the children. A person's bank account will be frozen as soon as notification of his or her death reaches the bank, until such time as the deceased's beneficiaries produce an official inheritance certificate duly authenticated by all relevant authorities. The exact format of this will be dependent upon the jurisdiction of the deceased's home country. If a will is in place, a court order or other approved and authenticated document will be required. The bank may then forward payment to the relevant benficiary/beneficiaries. For joint accounts, Article 351 of The Commercial Code states that joint account holders will be considered to have equal shares unless otherwise agreed in the contract. When one of the account holders dies, the remaining holder must inform the bank of their intention to either continue with the account or to close it within 10 days of the date of death. Further details can be obtained from the relevant bank. Humanitarian Services Office This office has been set up in coordination between Ministry of Interior (MOI), Ministry of Public Health, Ministry of Foreign Affairs, Hamad Medical Corporation, General Authority of Customs, Qatar Airways, Public Prosecution and other relevant authorities. The office is managed by the Unified Services Department of the MOI, and will provide services for repatriating the deceased abroad via a single window system. The new unified service office is located behind Hamad Hospital mortuary, next to the Retaj Residence Al Sadd. The office is open daily from 7 am – 9 pm. Making a Will Neither Qatari family law nor the Qatar Civil Code requires residents of Qatar or Qatari nationals to have a will in place. However, it is strongly recommended that you draw a will in your home country. Then you will need to get it attested at the Qatar Embassy in your home country, and then translate it into Arabic. You will need to get it registered in Qatar at the Ministry of Justice. If you want to make a will in Qatar, there are a number of firms well-versed in local law who could assist and advise you (see Lawyers and Legal earlier in this section). In addition, seek advice from your embassy.

Liquor Permit

The purchase and transportation of alcohol by individuals in Qatar is strictly regulated. Liquor for home consumption is available only from the Qatar Distribution Company (QDC) E3 which issues a permit. Call their Permit Department on 4429 9777. QDC is open Saturday to Thursday 8:15 am – 9:30 pm, Friday 1 pm – 9:30 pm. New memberships and renewals can be made online at qdc.com.qa. You will need a letter from your employer addressed to QDC detailing your position, salary, benefits, and accommodation, together with a copy of your passport or RP. On approval of an application, the applicant will be required to pay an annual license fee, paid on a pro-rata basis, based on your RP's validity. Entry into the shop and purchases can only be made by those holding a valid membership card. The permit holder's spouse can also hold a card for the same account. Retail Store and Permit Office appointments must be made online at qdc.com.qa. You will receive an email confirmation of your appointment, which must be presented along with your Permit Card for entry and purchase at QDC. There's also a Click & Collect service on their website. In addition, the shop at QDC has a range of pork products. Pork products will not be deducted from your monthly alcohol allowance. The shop is closed during the month of Ramadan, and 10–14 days before Eid Al Adha. Rules issued should be strictly adhered to. Alcohol is for personal consumption only and must be taken home directly from QDC.

The Ministry of Municipality's Department of Animal Resources is in charge of animal control and veterinary supervision of animal diseases. The department issues import permits, and oversees the exportation, transfer and transit of pets across borders. There are strict controls on the movements of endangered species. The Municipality's Department for Animal Resources operates a large veterinary clinic in Al Rayyan D2. For the Main Veterinary Clinic call 4426 1656, or apply online to request an appointment via the Ministry of Municipality: 184, hukoomi.gov.qa There are free vaccination and trap/neuter/return services for cats and dogs. All animals should be microchipped – the department offers this service, as do all the veterinary clinics in Qatar. Cremation: Must be arranged through your veterinarian.

Importing a Pet

Pets may be imported as cargo or excess baggage. If you ship your pet as cargo, it will go to a special facility for pets where it will be cared for until it clears customs. However you choose to import your pet, you will need a permit from the Department of Animal Resources. You can get this up to two weeks before the date of travel and it is valid for one month. To get an import permit, your pet must: • Be more than four months old. • Have a certificate issued from an accredited laboratory not less than three months and not more than 12 months prior to the date of entry that shows the serum neutralisation test against rabies of more than 0.5 IU/ml. • Have a health certificate issued by a competent authority from the country of import. • Have a vaccination document or passport which must include the microchip number, date of birth and required vaccinations and treatments. As you cannot obtain an import permit from outside the country, it is recommended that you use one of Qatar’s pet relocation specialists to handle the importation. The above requirements are current but may be subject to change at any time. Short-nosed cats and dogs (eg Persians and pugs) are embargoed on many airlines, including Qatar Airways. Your pet's travel kennel must comply with the IATA regulations, iata.org. Some dog breeds are banned in Qatar – check with a pet relocator specialist or visit portal.moi.gov.qa

Exporting a Pet

All pets must be vaccinated against rabies and must be microchipped. You will then need to arrange rabies serology tests to obtain the necessary certification. You are strongly advised to check all health requirements and regulations with relevant government authorities and the relevant country well ahead of time, up to six months. Contact your local vet, animal support organisation and pet relocator specialist in Qatar and refer to the relevant countries' government website. Airlines require a health certificate, obtainable from the Animal Resources Department. You will need to take your pet for an examination and show current vaccination records. The export document is valid for seven days. Present it at the QNT Office in the Cargo Section at Hamad International Airport at least five days before you wish your pet to travel and book a flight there. You will need to pay the full fare plus handling charges at this stage. Your pet needs a travel kennel that complies with the airline’s regulations. As regulations and requirements relating to the import and export of pets are subject to change, it is recommended that you contact a pet relocator specialist to help you. m

VET CLINIC LOCATION

NUMBER EMERGENCY RELOCATION BOARDING CATS BOARDING DOGS DOG TRAINING Advanced Veterinary Clinic Madinat Khalifa South C3 4443 5357 ✔ ✔ ✔ ✔ Canadian Veterinary Hospital Jelaiah B3 4411 8850 ✔ ✔ ✔ ✔ ✔ Dr Faris Al Timimi Clinic Katara Cultural Village B4 4408 1492 ✔ Dragon Animal Care Center Duhail B3 4441 1866 ✔ ✔ ✔ ✔ ✔ Parkview Pet Center Madinat Khalifa North C3 4417 1560 ✔ ✔ ✔ ✔ Pets Care Clinic Al Hilal D4 3322 7664 ✔ Al Aziziya D3/Duhail B3 4016 1366 ✔ ✔ ✔ ✔ Al Waab D3 7000 3156 ✔ ✔ ✔

Healthcare in Qatar

Useful Numbers

• Primary Health Care Centres • HMC Hospitals and Services • Ministry of Public Health • Private Medical Centres • 24‑hour Pharmacies • Dental and Optical Centres • Support Groups

Map of Khalifa Bin Hamad Medical City

Healthcare in Qatar

• Healthcare News • The Ministry of Public of Health • Hamad Medical Corporation: HMC Hospitals; Additional Services;

HMC Hospitals with Emergency Departments; Qatar Blood Services;

Organ Donation; Meeting international standards of care; Working towards a healthy Qatar; Delivery of medical reports and consumables • PHCC and Sidra Medicine • How the Health System Works Together

The information contained in this guide has been checked and verified as correct as at the time of compilation. Due to the COVID‑19 pandemic, information is subject to change. Follow marhaba.qa for the latest updates.

Ministry of Public Health Opens Easy Street

By Sarah Palmer

Hamad Medical Corporation (HMC) has recently expanded its specialised rehabilitation services thanks to a new modern simulated environment at the Qatar Rehabilitation Institute (QRI).

Dr Hanan Mohamed Al Kuwari, Minister of Public Health, opened the ‘Easy Street’ patient rehabilitation facility in 2021, meeting with some of the patients who have benefitted from the service. Easy Street simulates real-world situations in a safe clinical environment for patients to take their first independent steps towards recovery following protracted illness with life-changing medical issues. HE Dr Al Kuwari praised the team for the efforts in establishing this new facility due to the challenges faced by so many healthcare systems during the COVID-19 pandemic. HE Dr Al Kuwari said: 'This remarkable facility represents an exceptional addition to the growing rehabilitation capabilities in Qatar and will provide a huge boost for all patients who need targeted therapy to enable them to be reintegrated back into their community.' Easy Street is the first of its kind in Qatar, with only a few such simulated environments in the region. The facility was designed for patients recovering from stroke or brain haemorrhage, traumatic brain

injury, spinal cord injuries, orthopaedic surgeries or other medical issues that have impacted their ability to live at home and conduct basic life tasks. Dr Hanadi Al Hamad, Qatar National Lead for Healthy Aging and Medical Director at the Qatar Rehabilitation Institute spoke more about the establishment of the facility, stating that since QRI HE first opened at the end of 2017, the goal has been to expand the rehabilitation services and facilities. This has led to the opening of additional services such as assistive technology services, adult day rehabilitation services, and a specialised rehabilitative gym. Programmes have been developed according to international best practices for the best outcomes for rehabilitation patients. According to Dr Al Hamad: 'We had planned to open Easy Street last year, but when the COVID-19 pandemic hit, we had to deploy our resources to where they were needed most. However, the team continued to work on this project whenever time permitted and with the combined support from all staff, the Ministry and our partners who donated many of the items to aid simulation of normal tasks, we are able to establish this amazing facility.' Easy Street sees patients simulating a trip to a supermarket, handling a small shopping basket and utilising ramps, while an ATM facade replicates the simulation of obtaining cash. A small coffee shop experience opens during patient practice sessions; patients taking a cup of coffee or tea can learn how to navigate the challenges of handling a hot beverage while still experiencing mobility issues. Sultan Al Abdulla, Chief of Occupational Therapy Services for HMC, explained the exceptional design concept of Easy Street: 'We have patients who are learning to master the use of devices such as wheelchairs, walkers, crutches or canes; and in order for them to feel confident to manage being reintegrated into life in the community, they often need to relearn and practice simple daily tasks, such as buying a coffee or groceries. Once a patient has been assessed and deemed ready to use facilities

such as Easy Street, they will be accompanied by a trained Physical or Occupational Therapist to guide them in how to make certain movements safely.'

About Qatar Rehabilitation Institute (QRI) The opening of Easy Street joins other innovative services available at the world-class QRI. The modern and well-equipped rehabilitation facility is the one of the largest tertiary hospitals in the region, with 193 beds, 159 of which are private. Patients are able to benefit from five hydrotherapy pools, 10 exercise rooms and inpatient units exclusively for the care and well-being of paediatric, stroke, and general trauma patients, as well as those suffering from spinal cord and traumatic brain injuries and musculo-skeletal disorders. There are also advanced outpatient clinics for occupational and physiotherapy therapy and speech therapy. Patient care at QRI is programme based, with rehabilitation programmes intended to promote and enable patient-centred care. This approach ensures that a patient’s needs and expectations are consistently met throughout their recovery journey. Five main rehabilitation programmes are available, focusing on strokes, traumatic brain injury, spinal cord injury, musculoskeletal/pain management, and paediatric rehabilitation. All inpatients are referred for admittance by an acute care facility, such as Hamad General Hospital, the Outpatient Department, another Hamad Medical Corporation facility or service, Primary Health Care Corporation, or a private health clinic. The Inpatient Rehabilitation Program is a patient centred care model which allows the patient to maximise their functional potential. An active programme of care is offered by a core multidisciplinary care team such as physician, nurses, and therapy services, and specialised clinical services. There is one-on-one therapy as well as supervised and group therapy sessions, together with patient and family education and training. Outpatient rehabilitation is for patients who need a less intensive therapy, as a continuation of an inpatient stay or day care rehabilitation, as well as via a referral. This is available from outpatient clinics which have relocated to QRI from Rumailah Hospital, including physical medicine and rehabilitation, speech therapy, adult neuro occupational therapy, and adult neuro physiotherapy. Learn more about the Qatar Rehabilitation Institute, as well as Hamad Medical Corporation's other facilities, at hamad.qa m

EMERGENCIES – AMBULANCE, FIRE OR POLICE – 999

Medical facilities in Qatar are open to all citizens, residents and visitors. Visitors need to pay for treatment at government hospitals and Primary Healthcare Centres; residents holding a valid Hamad Medical Corporation (HMC) Health Card pay nominal fees. For more information visit: HMC hamad.qa; Ministry of Public Health moph.gov.qa; Primary Health Care Corporation phcc.gov.qa

Public Healthcare

Primary Healthcare Centres

For all healthcare centres call Hayyak 107 Visit phcc.gov.qa for catchment area maps

North Region: • Al Daayen • Al Kaaban • Al Khor • Al Leghwairiya • Al Ruwais • Gharrafat Al Rayyan • Leabaib • Madinat Khalifa C3 • Qatar University B3 • Umm Slal Central Region: • Airport D4 • Al Thumama • Al Wakra F5 • Omar Ibn Al Khattab C3 • Rawdat Al Khail C4 • South Wakra F5 • Umm Ghuwailina D4 • West Bay B3 Western Region: • Abu Bakr Al Siddiq D2 • Abu Nakhla • Al Jemailiya • Al Karaana • Al Rayyan D2 • Al Sheehaniya • Al Waab D2 • Al Wajba • Mesaimeer E3 • Muaither D2

HMC Hospitals and Services

Al Khor Hospital

4474 5555 Al Maha Children's Unit (Rumailah H) C4 4439 6666 Al Wakra Hospital F5 4011 4444 Dental Clinic (Rumailah H) C4 4439 3085

For all hospitals call Nesma'ak 16060 first Enaya Specialized Care Center C4 4439 8120 Heart Hospital C4 4439 5838 The Cuban Hospital 4015 7777 Tobacco Control Center C4 4025 4981 Ministry of Public Health For all services call 4407 0000 first

Medical Commision D4 4467 9111 Vaccinations (Mesaimeer HC) D3 Call PHCC 107

Private Healthcare

Private Medical Centres

Al Ahli Hospital C3/4 Al Emadi Hospital D4 American Hospital D4 Aspetar (Orthopaedic & Sports Medicine Hospital) D3 Doha Clinic Hospital C4 Elite Medical Center C4 Plastic Surgicentre D4 Turkish Hospital D4 West Bay Medicare C4 4489 8888 4466 6009 4442 1999 4413 2000

4438 4333 4496 0960 4466 2260 4499 2444 4020 6336

Pharmacies (24 hour)

Al Bateel (Salwa Road) D4

4436 6610 Family (Al Muaither Street) C3 4441 6419 Ibn Al Haytham (Doha Clinic Hosp) C4 4438 0114 Kulud (Industrial Area) E3 4458 0945 Kulud (Markhiya) C3 4487 7784 Care n Cure Hotline 3006 0101 Mina Al Nayef p/stn (Al Rayyan) C3 4481 1896 Wellcare Pharmacy (Airport Street) D4 4037 0896 Dental and Optical Centres

Al Dar Optics

800 0506 Al Jaber Opticians (Lagoona mall) A4 4415 1252 Al Jabor Vision Technology D4 4442 7152 British International Dental Centre 4411 7755 (Salam Tower) C4 British International Dental Centre 4460 6058 (Salwa Road) D3 Qatar Optics (City Center‑Doha) B4 4483 3349 Queen Dental Clinic (City Center‑Doha) B4 4493 2888 Royal Dental Centre D4 4441 1250 Yateem Opticians (Mall of Qatar) B1 4432 3204 Support Groups

Alcoholics Anonymous males 5070 9809 aaqatar.org females 5559 7512 ACA (Adult Children of Alcoholics) 5505 9124 Doha Mums (breastfeeding, depression, fertility, food allergies and special needs) dohamums.com Overeaters Anonymous 5512 7252 Qatar Cancer Society qcs.qa D4 4484 7777 Qatar Diabetes Association qda.org.qa D4 4454 7334

Jawaan St

Wyndham Grand Regency Hotel

Warwick Hotel

LuLu Centre

Suhaim Bin Hamad St

Fahad Bin Jassim Kidney Center

HAMAD BIN KHALIFA MEDICAL CITY

Al Dafna

Hamad Hospital Metro Station Entrances

Women’s Hospital Mohammed Bin Thani St HR Retaj

HSO Physiotherapy Dept

R o a d A l R a y y a n

4

Trauma and Emergency

new BDC Hamad General Hospital

Car Park Helipad

3

White Palace Metro Station

Ahmed Bin Ali St Education Center WWRC E

Helicopter Landing Pad

D Daam Specialized Care Center E Enaya Specialized Care Center

D

Al Dafna

Blood Donor Center ACC

Al Corniche

Al Wajba Motors Ambulance Service QRI

MOPH

HITC

Heart Hospital

Ambulance Service NCCCR

Rumailah Hospital CDC

Dental Clinic Onaiza Street Itqan

Dermatology Clinic

Al Bidda Park

BDC Blood Donor Center (new) ACC Ambulatory Care Center HR HMC Human Resources HSO Humanitarian Services Office Retaj Retaj Residence Al Sadd Itqan Itqan - Clinical Simulation and Innovation Center WWRC Women’s Wellness Research Center QRI Qatar Rehabilitation Institute NCCCR National Center for Cancer Care and Rehabilitation HITC Hamad Int’l Training Center CDC Communicable Disease Center MOPH Ministry Of Public Health 3 4 Entrance Gates

Itqan - Clinical Simulation and Innovation Center

02.2022

marhaba.qa

Al Khaleej St Souq Waqif Onaiza Street

Al Bidda Park

Many changes and improvements have been introduced since the country opened its first hospital over 60 years ago. Billions of dollars are being spent on improving and expanding Qatar's healthcare system to cope with the rise in population. According to the World Health Organization, Qatar is spending more money per capita on healthcare than any other country in the Gulf. The healthcare system is available to all – nationals, expatriates and visitors. The public healthcare service provides free or extremely subsidised healthcare; the exception to this may be treatment for highly specialised services. Under a new health insurance law (see below), expatriates and visitors have to provide proof of medical insurance. Residents should check with their employer to see what health insurance is provided, or contact one of the insurance companies to take extra personal cover – see Day to Day Qatar in this section for a list of companies.

Law No 22 of 2021 regulating healthcare services in the country was passed by the Amir, HH Sheikh Tamim bin Hamad Al Thani in October 2021. Over the years, expatriates and visitors have been able to access basic public healthcare for free by paying a nominal fee for a government health card and heavily subsidised medication. Employers have not been obliged to provide additional private health insurance. However, Qatar's growing population has placed a heavy burden on the national health system. The new law states that a mandatory health insurance system will be implemented for all resident expatriates and visitors to the country, providing basic healthcare services via healthcare providers in government health facilities and the private sector, according to the provisions of the insurance policy. The provisions of the law oblige that the employer provides health insurance for all non-Qatari workers through insurance companies registered with the Ministry of Public Health (MoPH), in order to provide them with basic insurance coverage. This is for all expatriates including domestic workers and labourers. The same obligation to provide basic coverage applies to recruiters bringing in new employees. Under the system, expatriates will need to acquire health insurance for any family members residing in the country. The law will come into effect six months after its publication in the Official Gazette (ie in April 2022). Mandatory health insurance will then be necessary – during this six-month period, services will continue to be provided to all residents. The ministry will issue details regarding the application of the law and the health insurance system. The Department of Insurance and Finance at MoPH will be the supervisory body for the entire project, with several levels for filing complaints, whether from individual beneficiaries, insurance companies or health facilities. Commenting on the new law, the MoPH stated that the health insurance system will lead to the development of the health sector and services provided to the public. The challenges facing the healthcare sector resulting from the steady population growth will be alleviated, via the participation of the public and private sectors in providing healthcare services to the population. This in turn will reduce waiting times in government health facilities and provide easier and quicker appointments for medical consultations, while simultaneously meeting the health needs of the population at the highest level of quality. Qatari citizens will continue to be provided with necessary health services at all health facilities within the country without the need for health insurance, as it is the responsibility of the state.

Healthcare News

Mandatory health insurance law passed regulating healthcare services

Read updates about the law as they are released on marhaba.qa, sign up for our newsletter, and follow us on social media.

The Ministry of Public Health

In 2016 the Amir, HH Sheikh Tamim bin Hamad Al Thani disbanded the Supreme Council of Health and reverted their responsibilities to the Ministry of Public Health (MoPH, moph.gov.qa). The MoPH will continue to oversee the nation’s health services, with policies, goals and objectives to achieve that vision, and monitoring and evaluation of its progress and the quality and effectiveness of health service providers. The ‘Caring for the Future’ programme encourages healthy lifestyles, provides community‑based primary care, and ensures that the world’s most advanced, highest quality care is available locally in secondary and tertiary medical facilities. One of the pillars of Qatar National Vision 2030, 'Human Development', represents Qatar's ambition to develop a physically and mentally healthy population. The first phase was the National Development Strategy (NDS) 2011–2016, and the National Health Strategy (NHS) 2011–2016. These developments will be built on under NDS 2017–2022 and NHS 2018–2022. All private hospitals in Qatar must be accredited by an internationally‑recognised body. A list of licensed practitioners and pharmacies is on the Ministry website. Facilities must also have surveillance cameras and a security system. MoPH is responsible for the issuance of birth and death certificates. See Day to Day Qatar in the Living in Qatar section for full requirements. Departments and Services • Medical Commission: Examines all travellers to the country and residents; issues medical certificates to: º Prospective and current employees. º Non‑Qataris arriving to work, reside or visit family in the country, or to change sponsorship. º Applicants for Qatari citizenship. º Non‑Qatari men who wish to marry Qatari women. º Students for university enrolment. º Citizens travelling overseas. º Applicants for special categories (eg pilgrimage contractors, citizens marrying outside Qatar). Most medical check‑up procedures are conducted at the Medical Commission (MC) on Industrial Area Road near Abu Hamour, although the service is also available at Al Ahli Hospital, Al Emadi Hospital and Doha Clinic Hospital. The main MC unit has four sections: one for expatriates taking up jobs in senior positions; one for families; one for domestic workers; and one for labourers. There is an electronic registration service for companies and corporations with over 15 employees; they must register their workers’ data online for tests and make electronic payments through Hukoomi, gov.qa. For more information about medical procedures, see Day to Day Qatar in the Living in Qatar section. • Health Protection and Communicable Disease

Control: Monitors and controls communicable diseases, oversees the national vaccination programme. • Health Promotion: Develops and implements health promotion policies and action plans, such as occupational health, tobacco law and mental health. • Health Information Center: Collects health data and information, conducts statistical surveys, liaises with international health institutions, and oversees birth and death registrations. • Food Safety: Implements health policies in all food safety‑related matters, as per Law No 8 of 1990 regarding regulating human food control. • Health Emergency: Responsible for plans and projects related to health emergency preparedness and response, in cooperation with partners in the health sector such as Hamad

Medical Corporation, Primary Health Care

Corporation, and the private sector. • Health Financing and Insurance: Develops health financing and insurance systems that support the wider goals of the healthcare landscape and the National Health Strategy. • Healthcare Professions: Draws up the specifications and conditions of accrediting hospitals, health centres and clinics, and training and rehabilitation centres for health practitioners. Issues licences for practicing health and medical professions and revokes where necessary. • Health Facilities Licensing and Accreditation:

Oversees the licensing and accreditation standards for health facilities, and conducts inspections. • Pharmacy and Drug Control: Responsible for regulating the dispensing, import, and circulation of medicines, including the registration of pharmaceutical companies and supervising drug prices.

E‑services available at moph.gov.qa include: • birth and death certificates • medical commission requests • finding a health practitioner or pharmacy • clinical guidelines

Hamad Medical Corporation (HMC, hamad.qa) is the main provider of specialist healthcare in Qatar and one of the leading hospital providers in the Middle East. HMC’s network is made up of 13 hospitals as well as the national Ambulance Service, home and residential care, and other services such as mental health and physiotherapy. Since Rumailah Hospital first opened in 1957, HMC has significantly expanded its portfolio of hospitals. As Qatar has grown and developed over the recent decades, so too has HMC. This long history of caring for the residents of Qatar ensures HMC is uniquely positioned to understand the specific cultural and healthcare needs of the population, and provide the best possible care. The clinical teams at HMC deliver a wide range of specialist healthcare services to patients. These services differ to those provided at primary health centres as they diagnose and treat complex cases that cannot be treated in a primary care setting. In 2021, HMC marked 15 years of accreditation by Joint Commission International (JCI) under the Academic Medical Center accreditation programme and is the first healthcare system in the world to have all its hospitals accredited. How to get an appointment at an HMC hospital Getting an appointment is simple and convenient by following these steps: > Visit your primary healthcare provider (Primary

Health Care Corporation or private clinic). Your primary care doctor will refer you to HMC if specialist care is required. • Referrals from private clinics need to be taken in person to the relevant HMC hospital. • Referrals from PHCC health centres are made automatically. > Once your referral has been received by HMC, you will be sent an SMS acknowledging receipt. > When an appointment becomes available you will be contacted with the date, time and location. Once processed, you will also receive an appointment notification by SMS. > You will receive an appointment reminder three days before your appointment and an SMS one day before. Fees for services at HMC Qatar residents with a valid Qatar ID and health card are entitled to heavily subsidised consultations and prescriptions. Without these documents patients will be charged a higher fee for services. Emergency medical services are provided free of charge. Contacting HMC HMC’s dedicated customer service team, Nesmaak, can help with questions and inquiries. Nesmaak teams are on hand in all HMC hospitals to assist patients and visitors, via 16060 or by emailing nesmaak@hamad.qa. Nesmaak staff speak many languages to make your experience as smooth as possible. Availability Sunday – Thursday 7 am – 10 pm, Friday 2 pm – 10 pm, Saturday 10 am – 6 pm

HMC Hospitals

Ambulatory Care Center The centre offers patients an exciting new approach to surgical and clinical care in Qatar, providing day care surgery, some inpatient surgical care and clinical care in a single dedicated location. This means that within 23 hours of receiving surgery or a medical procedure, patients will be able to leave hospital and recover in the comfort of their own home.

Al Khor Hospital Al Khor was the first Hamad hospital outside of Doha, a 115-bed facility providing healthcare services to the growing population in the northern region of Qatar. The hospital offers patients treatment in a pleasant and modern environment, with a wide range of clinical departments providing advanced care. The hospital has the Antenatal and Postnatal Exercise Center, unique to HMC, and a Breastfeeding Resource Center, as well as the offices for Home Healthcare Services.

Al Wakra Hospital Al Wakra Hospital provides healthcare services for the rapidly growing towns of Al Wakra and Mesaieed to the south of Qatar. Al Wakra Hospital provides patients with safe, high-quality care in an efficient way. The opening of the hospital has meant that people from the Al Wakra community no longer need to travel to Doha as the care is readily available here at home.

Communicable Disease Center The CDC is a specialist tertiary centre to support and treat patients with communicable diseases. It has been purpose built with the mission to detect, treat and prevent infectious diseases in Qatar, particularly those of public health importance. Its highly specialised team of doctors, nurses and allied health professionals provide consultations and treatments for patients who have infections that are often beyond the scope of primary and other secondary care services. Hamad General Hospital One of the region's leading tertiary hospitals, offering highly specialised care since 1982. The 600+ bed facility offers a wide range of medical care and clinical services, including trauma, emergency medicine, paediatrics, critical care, specialised and sub-specialised surgery, specialised medicine, laboratory medicine, diagnostic imaging, and adult rehabilitation. There are more than 65 specialty clinics, one of the world's busiest emergency departments, five intensive care units, eight operating theatres and a large pharmacy. Modern diagnostic facilities include laboratory, medicine, pathology and radiology. A state-of-the-art Trauma and Emergency Center was officially opened in 2019 by the Amir, HH Sheikh Tamim bin Hamad Al Thani, with a Hyperbaric Therapy Unit and the first hyperbaric oxygen therapy chamber of its kind in Qatar. The National Center for Diabetes Treatment opened in 2013 and provides diabetics with improved patient care and access to specialised services through a multi-disciplinary approach. The hospital also manages the Fahad Bin Jassim Kidney Center, offering some of the most advanced treatment standards in the region for patients with acute and chronic kidney ailments.

Hazm Mebaireek General Hospital Located in the Industrial Area of Doha, the hospital provides inpatient and outpatient care, surgical services, and emergency care services. With a 14-bed Emergency Department and 118 inpatient and intensive care unit beds, the hospital can treat hundreds of patients each day. The hospital welcomes all adult male patients, providing them with access to the highest quality treatment and care within their community.

Heart Hospital The state-of-the-art centre is committed to delivering high-quality care and treatment for adults with heart conditions. The specialist hospital integrates all cardiothoracic medical and surgical facilities in one centre. Heart Hospital is committed to academic health as well as medical education with an active cardiology fellowship programme, and a strong commitment to the education of residents, fellows and specialists.

National Center for Cancer Care and Research The 60-bed hospital specialises in the delivery of diagnosis, treatment and management for the care of people with cancer and blood disease. Advanced technology, such as the region's first PET CT scanner, combined with teams of specialists and highly trained staff offer high-quality healthcare tailored to patients’ individual needs.

Qatar Rehabilitation Institute The Institute is the region’s largest tertiary rehabilitation hospital, providing world-class integrated rehabilitation services and the most technologically advanced patient-centred care. At the heart of this care is a passionate multidisciplinary team of clinicians working together to coordinate and deliver a personalised package of advanced rehabilitation services tailored to every one of their patient’s individual circumstances. The ‘Easy Street’ rehabilitation facility, opened in 2021, simulates real-world situations in a safe clinical environment so that patients can take their first independent steps towards recovery after a lengthy illness with life-changing medical issues.

Rumailah Hospital Rumailah Hospital is Hamad’s longest-serving hospital and provides healthcare services for both acute and long-term rehabilitation patients. It is a multi-speciality teaching hospital with 605 beds across seven sites. Most services are provided from the original main site, such as dermatology, ophthalmology, plastic surgery and care for the elderly. Rumailah Hospital has achieved Joint Commission International (JCI) Triennial Hospital Reaccreditation as well as JCI accreditation for Long Term Care Standards, the first hospital in the GCC to attain this status.

The Cuban Hospital Located in Dukhan in the west of Qatar, the hospital is a joint venture project between the State of Qatar and the Cuban Government. With 65 beds and approximately 400 highly qualified Cuban healthcare professionals, the hospital is equipped with state-of-the-art technology serving Dukhan and its surrounding communities. Women’s Wellness and Research Center The centre is the region’s largest tertiary hospital providing women in Qatar with specialised care through all stages of their lives. The hospital offers a range of surgical and clinical services from preconception to childbirth, post-natal care and beyond, provided by a passionate multidisciplinary team of highly trained clinicians specialising in gynaecology, obstetrics, and newborn care. The Obstetric Anesthesia Services has been designated as a Center of Excellence by the Society for Obstetric Anesthesia and Perinatology in the US, the first hospital in the Middle East to receive the prestigious designation recognising institutions and programs that demonstrate excellent obstetric anesthesia care.

Additional Services

Ambulance Service Each year HMC’s Ambulance Service receives more than 250,000 calls, many of which request emergency support for life-threatening incidents. The Ambulance Service teams are quickly dispatched to assist the injured patient using the most appropriate fleet vehicle for their needs. The Ambulance Service fleet includes air ambulances (helicopters), advanced road ambulances and rapid response vehicles, 4x4s for the desert, and bicycle units for Qatar’s parks. The helicopters ensure air ambulance coverage even in the most remote areas of the country. The pilots of the helicopters are from the Qatar Emiri Air Force (QEAF). The Ambulance Service’s Medical Communication Center was named the Middle East’s first Accredited Center of Excellence by the International Academy of Emergency Dispatch for its high level of commitment towards delivering safe and efficient healthcare in Qatar and the region. The service itself has been accredited three times by the Joint Commission International for quality and safety, and the LifeFlight service has also been accredited by the European Aeromedical Institute for both adult and paediatric critical care. The Mobile Healthcare Service (MHS), launched in 2015, provides senior physician support and nursing care to patients outside the hospital setting. The service works in collaboration with the Home Healthcare Service, responding to urgent calls and supporting clinical teams in delivering care to patients in their homes. MHS doctors support early discharge by working with the hospital's medical teams to identify patients who are able to go home but might still need support. The programme reduces the length of stay of many patients by providing extra support following discharge from the hospital. 'Know the 5 to save a life' campaign In order for the Ambulance Service to provide the best possible support quickly, it is vital that members of the public follow the Know the 5 to save a life’s five key steps. For any medical emergency call 999 and request an ambulance. Residential and home care Caring for partially or long-term dependent patients outside a hospital setting is of great importance. The Enaya Specialized Care Center provides services for patients with 24-hour specialist care needs, in conjunction with Hamad General Hospital and Rumailah Hospital. Continuing Care is for patients who need care outside of a hospital in specialised facilities, in the community or at home. Dental services Hamad Dental Services offers patients access to specialised oral and dental care at the stateof-the-art Hamad Dental Center and several other locations within HMC. This includes both routine dental exams and more complex procedures. Mental health services HMC plays a leading role in the delivery of care for people with a mental health illness. Guided by Qatar's National Mental Health Strategy, HMC is working with partners in Qatar to develop a highquality mental health system and transform the way mental illness is perceived and treated. The strategy will drive important structural changes which allow HMC to be more focused in its delivery of community-based care, providing the people who need it with the right care, at the right time and in the most beneficial environments. HMC has partnered with the Ministry of Public Health (MoPH) and Qatar’s healthcare providers on an awareness campaign to educate the public about mental health and to remove social stigma. The first Guide to Mental Health was launched in December 2019, developed by MoPH, HMC, Primary Health Care Corporation (PHCC), Sidra Medicine, Qatar Red Crescent and Naufar, a mental health facility that focuses on wellbeing and help for those with addiction and substance abuse.

Extensive information regarding mental health can be found at sehanafsia.moph.gov.qa, an initiative run by MoPH to provide information to the public about wellbeing, mental health conditions and how to access services in Qatar. More than 25 organisations in Qatar joined their 'Are You Ok?' campaign in 2021.

For more information about mental health services, visit hamad.qa, call Nesma'ak on 16060, or the mental health helpline on 16000. For immediate assistance, go to an HMC hospital emergency department (see list below).

Qatar Metabolic Institute Under HMC's Academic Health System, several educational, research and clinical institutions in Qatar have united to drive forward significant improvements in the health and disease outcomes of the Qatar population affected by diabetes, obesity and metabolic disorders. Partners include HMC, PHCC, Sidra Medicine, Qatar Biomedical Research Institute, Qatar University, Weill Cornell Medicine in Qatar; College of North Atlantic in Qatar, and University of Calgary in Qatar.

HMC hospitals with emergency departments

Patients with emergency medical conditions should call 999 for an ambulance or visit the emergency department at one of these HMC hospitals: • Hamad General Hospital • Al Wakra Hospital • Al Khor Hospital • The Cuban Hospital • Heart Hospital (for patients with emergency heart conditions only) • National Center for Cancer Care and Research (for emergency cases related to cancer only) • Women’s Wellness and Research Center (for emergency gynaecological and obstetrics conditions only) Reasons for going to an emergency department Emergency departments are designed to care for the patients with urgent medical conditions. Patients presenting at an emergency department in Qatar are triaged on arrival to determine the severity of their condition. This allows the emergency teams to prioritise those patients with the most serious conditions and treat them first. Pediatric Emergency Centers (PEC) The PECs provide appropriate urgent care 24/7 for all patients up to 14 years of age. Trauma and other emergency cases should go directly to a main emergency department. • Main Pediatric Emergency Center: Al Sadd

Street/Suhaim bin Hamad Street • PEC Al Daayen: Al Khor Road • PEC Al Rayyan: Al Fourousiya Street • PEC Al Shamal: Al Ruwais • PEC Airport: Airport Street Qatar Blood Services

As Qatar is witnessing rapid growth in all fields, especially in the health sector, the Blood Donor Center is the only health entity providing blood supplies for the whole of Qatar. The centre's main target is to attract voluntary blood donors in order to meet the needs of both public and private hospitals in Qatar. The procedure for donating blood at the centres, including donor registration, a medical interview, physical examination and assessment, as well as blood collection and post donor care, only takes about one hour. Work Hours Main Blood Donor Center (near Hamad General Hospital): Saturday 8 am – 8 pm; Sunday to Thursday 7 am – 7:30 pm; Friday closed. New Blood Donor Center (near HMC Surgical Specialty Center): Sunday to Thursday 7 am – 7:30 pm, Friday and Saturday closed. Mobile blood donation buses also often operate for urgent donation. Call 4439 1081/2 for confirmation of working hours before visiting.

Organ Donation

The Qatar Organ Donation Center is an internationally acclaimed centre that practices high professional and ethical standards. The Doha Donation Accord, prepared by HMC and endorsed by world-leading international experts in the field of organ donation and transplantation, ensures ethical, equitable, safe and legal processes for organ donation. The national organ donation and transplantation programme supports the vision of HH Sheikha Moza bint Nasser of ‘Healthcare for all’.

As a result of ongoing awareness campaigns, the number of registered donors has grown significantly. The Donor Registry is unique in its design and includes over 100 nationalities. Deceased organ donations and living organ donations have increased to make the number of transplant surgeries recently completed the highest since the start of the programme. To register as a donor or to make enquiries about donations, contact the Qatar Organ Donation Center: 4439 8557, organdonation.hamad.qa

Meeting international standards of care

Hamad Medical Corporation has sought and achieved accreditation from leading organisations in recent years across many areas. Accreditation demonstrates Hamad’s ability to deliver high standards of care to our patients. HMC is the first healthcare system in the world to have all of its facilities and services accredited by US-based Joint Commission International (JCI) under the Academic Medical Center accreditation programme, including four of HMC's newest hospitals in May 2019, as well as the Hamad Dental Center and Mental Health Service. The National Ambulance Service, Home Healthcare Service, Stroke Service and Palliative Care have also all received accreditation since 2011.

Working towards a healthy Qatar

Improving the health of the people of Qatar is a priority for HMC. Hamad works closely with local healthcare partners, including the Ministry of Public Health and the Primary Health Care Corporation, to raise awareness of important health and injury prevention issues. Hamad Trauma Center HMC’s Trauma System at Hamad General Hospital provides comprehensive care for patients including pre-hospital, while at the centre, and rehabilitation services. Education and outreach programmes are supported by data from the National Trauma Registry, analysed by the Clinical Research Unit and Hamad Injury Prevention Program (HIPP). HIPP, a research initiative to improve public health and safety, is a collaboration with many partners related to injury prevention, such as for construction workers and pedestrians. HIPP activities also engage those in other high-risk groups for injury, such as children and young drivers. HIPP's two National Priorities Research Program Grants from Qatar Foundation are for improving the use of child restraints in children aged under five, and for creating a unified registry for all occupational injuries in Qatar. Public awareness campaigns Another focus for HMC is educating the public about the signs, symptoms and care options of important health issues. A number of public awareness campaigns have been run for such things as stroke, diabetes, organ donation, psoriasis and smoking cessation. Major campaigns include breast cancer awareness each October and dedicated information to ensure a safe and healthy Ramadan. This all provides patients with the tools and knowledge to take responsibility for their own health, leading to a healthier society.

Delivery of medical reports and consumables

Patients of Hamad General Hospital, Heart Hospital, Rumailah Hospital, National Center for Cancer Care and Research, Al Wakra Hospital, The Cuban Hospital and Hazm Mebaireek General Hospital can have HMC medical reports delivered to them directly by Qatar Post. When requesting reports, patients need to provide their Qatar ID details, mobile number, a preferred delivery time, and a delivery address. The day before, Qatar Post will call to confirm the time of the delivery. Under HMC's Home Healthcare Service, patients with valid health cards can also have medical consumables such as gloves, bandages, and dressings delivered to their home, by signing up with their Home Healthcare nurse. The service is a convenience for those that regularly require these items, as they will no longer have to visit their hospital multiple times. HMC will send a link via SMS for payment of the medical consumables. The delivery fee is QAR30, payable to the Qatar Post representative at the time of delivery. To order medication call the Community Call Centre 16000; for general information contact HMC's Nesma’ak on 16060 or PHCC's Hayyak on 107.

About Primary Health Care Corporation

Primary Health Care Corporation (PHCC) operates 27 health centres across Qatar, delivering community-based primary care services to Qatar’s population in all parts of the country. These primary health centres provide a wide range of preventative, diagnostic and treatment healthcare services, including dental, antenatal care, immunisation, pharmacy, ophthalmology, audiology, radiology and wellness. The 27 PHCC laboratories have become one of the world’s largest group of network laboratories accredited by the College of American Pathologists (CAP) outside the US and the largest in the public sector. Primary health centres should be the first point of contact for patients with non-emergency conditions – patients with emergency conditions should visit an HMC emergency department or call 999 for an ambulance. If your primary care doctor determines that more specialist care is required they will refer you to an HMC hospital. How to get an appointment at a primary health centre All expatriate residents of Qatar can register at their local health centre when obtaining a health card. Qatari nationals can make an appointment at any primary health centre. To get an appointment at the health centre you are registered at, follow either of the steps below: • Visit your registered health centre in person to arrange an appointment. • Call the PHCC customer services team, Hayyak, on 107 and they will schedule an appointment for you. How to contact Primary Health Care Corporation PHCC customer service teams are available 24/7, via Hayyak, 107 or the Community Call Centre, 16000. The Nar’aakom app offers a number of services and facilities, such as accessing upcoming appointments and applying for a health card online. The app is available in English and Arabic. Payment for services at primary health centres Qatar residents with valid health cards are entitled to subsidised consultations and prescriptions. Sidra Medicine

Sidra Medicine is an ultramodern, academic medical centre providing specialised healthcare to women, children and young persons in Qatar. It is a private hospital for public benefit. Established by Qatar Foundation for Education, Science and Community Development, Sidra Medicine embraces best practice medical education, innovative biomedical and clinical research and discovery, and exceptional patient and family focused care. Sidra Medicine is the only specialist hospital in Qatar to care for children with cancer from the ages of 0 to 18 years. How to get an appointment at Sidra Medicine Sidra Medicine accepts referrals from all healthcare providers in Doha, including Hamad Medical Corporation, Primary Health Care Corporation and private healthcare institutions. In addition, its Women’s Services also accepts self-referrals. Self-referrals for Women’s Services • For an Obstetrics, Gynaecology or Maternal

Foetal Medicine appointment, call Women’s

Services 4003 7113, email wcct@sidra.org or visit sidra.org/women for more information. • The Women’s Obstetrics Triage and an Urgent

Care Clinic treats moderate to serious health issues for women relating to pregnancy and the female reproductive system. • For Sidra Medicine’s Perinatal Mental Healthcare service, call the Sidra Medicine Hotline 4003 3333, ask for the Women’s Wellbeing

Clinic and request an appointment. Payment for services at Sidra Medicine Patients accessing Women’s Services such as maternity, gynaecology and foetal-maternal care will be charged for the care they receive. For payment rates, contact Sidra Medicine directly. How to contact Sidra Medicine For general inquiries about Sidra Medicine, call their contact centre on 4003 3333. Sidra Medicine also has a dedicated Women’s Care Coordination Team (WCCT) who can be contacted on 4003 7113 or wcct@sidra.org for information related to selfreferrals, tours of the maternity wards or ante-natal classes for patients. Operating hours for WCCT are Sunday – Thursday 7 am – 3 pm.

How the Health System Works Together

Qatar’s various healthcare providers work closely together to deliver the very best healthcare services to Qatar’s population. Referrals between providers Primary care centres are usually the first point of contact for patients with non-emergency conditions in Qatar. If the primary care doctor feels that more specialist care is needed at one of HMC’s hospitals, they will refer the patient to HMC for an appointment. A similar referral process also operates between HMC, Sidra Medicine and the private sector provider. Patients can also be referred back to a primary health centre for follow up after receiving treatment at an HMC hospital. Sharing of patient information Over the last 10 years many initiatives have significantly improved the ability of clinical teams to share patient information between teams across the health system. Many patient records, including laboratory results, x-rays images and medical reports, can now be accessed electronically by clinical teams in HMC, PHCC and Sidra facilities. This enhances the quality of care delivered to patients by providing clinicians with a complete patient record regardless of where they are treated. MyHealth Patient Portal The MyHealth Patient Portal enables patients to access their electronic personal health record online and through an app. Features of the portal include the ability to access lab reports, to view and reschedule upcoming appointments, and to review discharge summaries. The portal also allows patients to send a non-urgent message to their healthcare provider in a confidential manner. MyHealth empowers patients by allowing them to play a more active role in controlling their health information and making more informed decisions about their wellbeing. It helps patients stay on track by providing up to date information about lab results and active medications and provides reminders about appointments. Patients can enroll for the MyHealth Portal online at myhealth.qa or at any HMC or PHCC facility. Patients can also seek more information about MyHealth by calling Nesma’ak at HMC on 16060 or Hayyak at PHCC on 107.

Health System FAQs

I have just arrived in Qatar and need to get a health card, what do I do? To get a health card, residents must visit the Primary Health Center nearest to where you live – call 107 if you are unsure where your local centre is. I need a sick note for work, where can I get one from? You should visit your local health centre for a sick note. If you are visiting an emergency department due to your condition being a serious medical emergency, you can request a sick note at the emergency department. I want to see a doctor at a HMC hospital, how can I get an appointment? Unless you have a medical emergency, in which case you should go to your nearest HMC emergency department or call 999 for an ambulance, you will need a referral from a primary health centre or private clinic in order to make an appointment at an HMC facility.

I want to see a doctor at a primary health centre, how can I get an appointment? You can call Primary Health Care Corporation’s customer helpline, Hayyak, on 107 to arrange an appointment at the health centre which you are registered at. Alternatively, you can visit your health centre in person to arrange an appointment. Do I need to prepare for an appointment? If you are visiting the hospital or primary health centre for the first time, please come at least 30 minutes before your appointment time in order to complete some paperwork. Does it matter if I miss a scheduled doctor’s appointment? If you are unable to attend a scheduled appointment, call your primary health centre via Hayyak 107, or hospital clinic via Nesma’ak 16060 in advance to cancel, so the timeslot can be used for another patient who may need it more urgently. How do I know which is my local health centre? Your utility bill (phone, water/electricity) includes a code related to your location and this determines where your designated health centre is located. Call Hayyak 107 for more information or take your utility bill in person to the nearest health centre. Do I have to pay for care at HMC and primary care centres? These facilities do charge a small fee for services but residents with a valid health card are entitled to greatly subsidised consultations and prescriptions at Hamad Medical Corporation and Primary Health Care Corporation facilities. I have a bad back and need to see a doctor; can I go to an emergency department and be seen? For all non-urgent conditions, such as backache, small cut or mild eye discomfort, you should make an appointment at your local health centre. Emergency departments should be used for only serious emergency medical conditions. Why can’t I just turn up at a HMC hospital and be seen by a doctor? HMC provides specialist secondary and tertiary care services. These services are for patients whose needs are too complex to be treated at a primary care centre. A large number of conditions can be successfully treated in primary care and do not require treatment at HMC. Can I see the same doctor at my health centre? Every effort will be made to enable you to see the same doctor for your visit, but the doctor’s availability on the day you wish to come cannot be guaranteed. I would like to access help for a mental health condition, where can I go for this? If you are concerned about depression, anxiety or any similar mental health issue that affects your general health, visit your doctor in a primary health clinic for care or referral to one of HMC’s clinics. For urgent care involving suicidal or selfharm thoughts, visit one of HMC’s emergency departments or call 999. I need to see a dentist, should I go to my health centre or to an HMC hospital? Unless your condition is a medical emergency, in which case you should go to your nearest emergency department, you should visit your local health centre for a dental consultation. If specialist dental treatment is required, your primary care doctor may refer you to HMC. I have moved house and want to change my health centre, how can I do this? To change your health centre you must obtain a utility bill from your new address and visit the nearest health centre to apply for a change. I/my wife is pregnant and must register with an obstetrician, where can we get antenatal care? Your first appointment should be at your local health centre. Your primary care doctor can then advise on the best plan for your antenatal care. Is there public parking available when I visit a HMC clinic or primary health centre? All hospitals and health centres have public parking facilities. However, some of HMC’s busy hospitals have limited free parking and visitors are recommended to either come by taxi or public transport or they can use the valet parking service offered in many locations. m