Customer Experience Management

Page 1

CEM


GIP

GCDP

DETRACTORES

JOB DESCRIPTION CLARITY AND ALIGMENT

OPPORTUNITY TO CREATE POSITIVE SOCIAL IMPACT

PROMOTORES

PROFESIONAL DEVELOPMENT

PERSONAL DEVELOPMENT



HOST

Logistics

1

VISA & Work Permit

The EP can legally enter the country/territory and perform the activities stated in the TN form. AIESEC has provided in written format all the information required to arrange for any documents, visa or work permits that may be required.


HOST

Logistics

2

Arrival Pickup

The host entity will state in The TN form where the EP will be picked up/options on where will the EP be picked up. Before realisation the Host entity has provided written information to the EP on any domestic transportation required to arrive at this point of pickup.


HOST

Logistics

3

Departure Support

The Host entity has offered in written format information on how to depart from the country two weeks before the end of the internship.


HOST HOST HOST

Logistics

1 2 3

Departure Support Arrival Pickup Departure Support


HOST

Job

4

JOB Description

The Job Description executed by the EP has to correspond with the Job Description of the TN form.


HOST

Job

5

Duration

The internship lasts from a minimum of 6 weeks to a maximum of 78 weeks from the first day to the last day of the internship.


HOST

Job

6

Working hours

The activities related executing the Job Description are a minimum of 40 hours per week for GIP and 25 hours per week for GCDP.


HOST

Job

7

1st Day of WORK

A representative of AIESEC accompanies the EP to the place/organisation of work on the first day of the internship.


HOST

Job Individual responsibility & goals

8

The host entity has provided EP or ensured EP knows individual responsibility and goals in a written format latest one week after the start of the internship, and the EP acknowledges to have received, understood and accepted it.


5

JOB Description Duration

8

HOST HOST

4

HOST

HOST HOST

Job

6

Working hours

7

1st Day of WORK

Individual responsibility & goals


HOME

Living

9

Insurance

The EP has a valid insurance policy to cover basic medical costs.


HOST

Living

10

The accommodation standard, conditions and costs during the Accommodation internship correspond to the information provided on the TN form. AIESEC arranges this accommodation for the EP.


HOST

Living

11

Basic living costs

The TN form specifies if any financial or non-financial compensation would be provided during the internship.


HOST HOST HOME

Living

9

Insurance

10 Accommodation 11

Basic living costs


HOME

EXP & Learning

12

AIESEC Purpose

The home entity has provided minimum information to the EP about AIESEC purpose, inner and outer journey and role of exchange in it, in a written format.


HOME

EXP & Learning

13

Expectations Setting

The home entity has provided the AIESEC standards and the XPP in written format to the EP who acknowledges in a written format to have received, understood and accepted them.


HOME

EXP & Learning

14

Preparation

The home entity has provided with basic information regarding the country/territory of their internship in a written format including as a minimum information on culture, political situation, safety, living standards, home and host contacts (phone number and email)


host

EXP & Learning

15

Host Facilitated learning

The TN form has to state what personal development spaces and opportunities are offered by AIESEC before, during and after the internship. The delivered spaces have to correspond with the TN form. As a minimum standard host entity must offer one facilitated space on leadership development of EP due to the internship towards the end of internship before EP returns home.


HOME

EXP & Learning

16

Home Facilitated learning

The EP has been provided with information in written format on what personal development spaces and opportunities are offered by the home entity before, during and after the internship. The delivered spaces have to correspond with the information provided. As a minimum standard home entity must offer one facilitated space on personal goal setting before EP leaves for the internship.


13

Expectations Setting

16

host HOME

12

AIESEC Purpose

HOME

HOME HOME

EXP & Learning

14

Preparation

15

Host Facilitated learning

HoME Facilitated learning


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