Business Services Industry Snapshot
Occupation
Business services is a broad description of industries that serve the needs of corporations, consumers, and citizens in areas such as banking, finance, law, accounting, advertising, management, and administrative support. Jobs tend to be service-related, and often require specialized training, certification, or licensing in areas such as finance, securities, accountancy, information technology, and law. Business service jobs in Greater Phoenix continue to grow, and they pay well, averaging $61,411 in Greater Phoenix in 2009 compared to $49,942 for all other jobs. Major business services employers in Greater Phoenix include Wells Fargo, JPMorgan Chase, American Express, IBM Corp., Charles Schwab & Co., and USAA. s
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Student, Glendale Community College
Average Annual Wage*
Fastest Growing Bill & Account Collectors $32,170 Cargo & Freight Agents $43,630 Compliance Officers $51,190 Customer Service Representatives $32,130 Paralegals & Legal Assistants $47,550 Largest Number Cashiers $20,900 Customer Service Representatives $32,130 Office Clerks, General $28,510 Retail Salespersons $25,470 Stock Clerks & Order Fillers $22,440
* Source: Arizona Department of Commerce 2009
Essential Industry Transferable Skills •
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking — Conveying to others information effectively. • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents. • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. • Mathematics — Using mathematics to solve problems.
Source: O*Net
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Business Service Programs at the Maricopa Community Colleges Program
College/Skill Center
ACCOUNTING Accounting Glendale, Phoenix, GateWay, Rio Salado, South Mountain, Chandler Gilbert, Estrella Mountain Accounting – Specialized Paraprofessional Paradise Valley Accounting Associate Certificate Program Maricopa Skill Center Accounting Paraprofessional Glendale Accounts Receivable/Payable Clerk Certificate Program Maricopa Skill Center Bookkeeper/Account Clerk Certificate Maricopa Skill Center Bookkeeping Scottsdale Microcomputer Accounting Paradise Valley Payroll Clerk Certificate Program Maricopa Skill Center Software Quality Assurance Mesa
Music Business Pattern Design Level I Pattern Design Level II Sound Design Workforce Development - Graphic Arts Level I Workforce Development - Graphic Arts Level II
Chandler-Gilbert, Glendale, Mesa, Phoenix, Scottsdale, Paradise Valley, South Mountain Phoenix Phoenix Scottsdale Rio Salado Rio Salado
ASSOCIATE IN BUSINESS, GENERAL REQUIREMENTS (ABUS GR)
Chandler-Gilbert, Estrella Mountain, GateWay, Glendale, Mesa, Paradise Valley, Phoenix, Rio Salado, Scottsdale, South Mountain
BUSINESS ADMINISTRATION
ART, A/V, COMMUNICATION, & MERCHANDISING Advanced Interior Design Phoenix Alteration Specialist Mesa Apparel Construction Phoenix Audio Production Technologies Glendale, Mesa, Phoenix, Paradise Valley, Scottsdale Computer Graphic Design Phoenix Costume Design & Production Mesa Costuming Phoenix Dance Technology Scottsdale Fashion Design Phoenix Fashion Design Level I Phoenix Fashion Design Level II Phoenix Fashion Illustration Phoenix Fashion Merchandising Phoenix Fashion Merchandising & Design Mesa Graphic Design, Animation & Web Publishing Design Glendale Graphic Design - Visual Communication Scottsdale Image Consultant Mesa Interior Design Mesa, Phoenix, Scottsdale Interior Design - Advanced Mesa Interior Design - Professional Level Scottsdale Interior Merchandising Journalism Kitchen & Bath Design
College/Skill Center
Program
Glendale, Mesa, Phoenix Glendale, Phoenix, Paradise Valley, Mesa, Scottsdale Phoenix
Business Business (Fastrack) General Business Import/Export Trade International Business International Trade Organizational Leadership Organizational Management Public Administration Public Works Leadership Tribal Development
Mesa, Scottsdale Scottsdale Chandler-Gilbert, Glendale, GateWay, Mesa, Phoenix, Rio Salado, South Mountain, Scottsdale Paradise Valley Paradise Valley Mesa GateWay GateWay Rio Salado Estrella Mountain Scottsdale
FINANCE Bank Account Management - Customer Service Banking & Finance Certified Residential Appraiser Home Inspection Licensed Real Estate Appraiser Real Estate Real Estate - Prelicense Residential Appraisal Trainee FOOD & NUTRITION Advanced Professional Culinary Arts Apprentice Meat Cutter Certificate Program Baking & Pastry Basic Culinary Studies
Rio Salado Phoenix, Estrella Mountain Mesa Mesa Mesa Mesa, Phoenix Phoenix Mesa
Scottsdale Maricopa Skill Center Estrella Mountain Estrella Mountain
Source: http://www.maricopa.edu/academic/ccta/curric/index.php
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Business Service Programs (continued) Program Commercial Baking Commercial Food Preparation Cook Certificate Program Culinary Arts Culinary Fundamentals Culinary Studies Dietetic Technology Food Service Administration Meat Department Helper Professional Food & Beverage Service Sustainable Food Systems HOSPITALITY Airline Operations Airline Operations - Ground Operations Airline Operations - Initial Flight Attendant Airline Operations - Passenger Services Airline Operations - Reservations Airline Operations - Reservations & Ticketing Operations Airline Operations - Vacations Culinary Arts Hospitality & Tourism/Golf Management Hospitality & Tourism/Hotel Management Hospitality & Tourism/Restaurant Management Hospitality & Tourism/Spa & Wellness Center Management Hospitality & Tourism/Tourism Development & Management Hospitality/Hotel Management
College/Skill Center Phoenix Phoenix Maricopa Skill Center Scottsdale Scottsdale Estrella Mountain, Phoenix, Mesa Chandler-Gilbert, Paradise Valley Phoenix Maricopa Skill Center Phoenix Phoenix, Mesa, Rio Salado
Rio Salado Rio Salado Rio Salado Rio Salado Rio Salado Rio Salado Rio Salado Scottsdale Scottsdale Scottsdale Scottsdale Scottsdale Scottsdale Estrella Mountain
HUMAN SERVICES Aesthetician Certificate Program Cosmetologist Certificate Program Customer Service Representative Group Fitness Instructor Mortuary Science Nutrition for Fitness and Wellness Personal Trainer
Maricopa Skill Center Maricopa Skill Center Maricopa Skill Center Glendale, Mesa Mesa Glendale, Mesa Glendale, Mesa
Recreation Management Strength & Conditioning Personal Trainer Strength, Nutrition & Personal Training
Mesa, Phoenix, Scottsdale Chandler-Gilbert, Estrella Mountain, Glendale, Mesa, Paradise Valley, Scottsdale, South Mountain Chandler-Gilbert, Estrella
College/Skill Center
Program
Mountain, Glendale, Mesa, Paradise Valley, Scottsdale, South Mountain Teaching, Healing, Meditation & Stress Management Paradise Valley Therapeutic Massage Chandler-Gilbert, Phoenix Yoga Instruction Scottsdale MANAGEMENT Business Management South Mountain General Business Specialized Paradise Valley Human Resources Management Phoenix Management Phoenix, Mesa, Scottsdale Management I Phoenix Management II Phoenix Middle Management Glendale, Paradise Valley Military Leadership Rio Salado Project Management Mesa Public Relations Glendale, Mesa Retail Management Chandler-Gilbert, Glendale, GateWay, Estrella Mountain Mesa, Phoenix, Rio Salado Paradise Valley, Scottsdale, South Mountain Retail Management & Marketing Scottsdale Retail Sales Manager Mesa Small Business Mesa Small Business Entrepreneurship Glendale, South Mountain Small Business Management Estrella Mountain, Scottsdale Supervision & Management I South Mountain Supervision & Management II South Mountain Supervision Glendale MARKETING Marketing Mesa, Phoenix, Scottsdale Marketing I Phoenix Marketing II Phoenix Salesmanship Mesa
OFFICE OCCUPATIONS Administrative Assistant Certificate Program
Maricopa Skill Center
Administrative Office Coordinator Administrative Office Professional Administrative Technology Business Technology Specialist Computer Applications Computer Software Applications
Glendale Paradise Valley GateWay GateWay Phoenix Paradise Valley
Http://www.maricopa.edu/academic/ccta/curric/index.php
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Business Service Programs (continued) College/Skill Center
Program Customer Service / Information Professional Data Entry Clerk Data Entry Operator Certificate Program General Office Secretary Information/Office Clerk Legal Administrative Assistant Office Automation Systems Office Coordinator Office Technology Para-legal Studies Receptionist Systems Analysis for Practice Management Technology Support Analyst Level I Technology Support Analyst Level II Word Processing
Paradise Valley Estrella Mountain Maricopa Skill Center Estrella Mountain, Glendale Maricopa Skill Center Maricopa Skill Center Scottsdale, South Mountain Glendale GateWay Phoenix, Rio Salado Estrella Mountain GateWay Mesa Mesa Scottsdale
REAL-TIME REPORTING Real-time Reporting - Scoping Real-time Reporting - Advanced Placement Broadcast Captioning Real-time Reporting - Advanced Placement CART Real-time Reporting - Broadcast Captioning Real-time Reporting - CART Real-time Reporting - Judicial
GateWay GateWay GateWay GateWay GateWay GateWay
College/Skill Center
Program Account Services Broadband Telecommunications Field Operations Broadband Telecommunications Technical Support Services Credit Counseling - Customer Service Customer Service Management Human Services - Assistance - Customer Service Human Services - Long Term Care Customer Service Human Services - Specialist - Customer Service Insurance - Customer Service Motor Vehicle - Customer Service Organizational Leadership Organizational Management Pharmacy - Customer Service Quality Customer Service Travel Agency - Customer Service Utilities Customer Service
Rio Salado Rio Salado Rio Salado Rio Salado Estrella Mountain Rio Salado Rio Salado Rio Salado Rio Salado Rio Salado Chandler-Gilbert, Estrella Mountain, GateWay, Mesa, Paradise Valley, Rio Salado Chandler-Gilbert, Estrella Mountain, GateWay, Mesa, Paradise Valley, Rio Salado South Mountain Rio Salado Rio Salado Rio Salado
TOTAL QUALITY MANAGEMENT Automobile Insurance - Customer Service Automobile Policy - Customer Service Broadband Telecommunications
Rio Salado Rio Salado
Source: http://www.maricopa.edu/academic/ccta/curric/index.php
We offer affordable tuition, along with flexible class formats including day, evening, online, and hybrid classes. Students at GateWay Community College
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