Visitor information
Welcome to London
Your guide to getting around central London on public transport and making the most of your visit. tfl.gov.uk/visitinglondon Tube and central London bus maps inside #LondonIsOpen
Welcome to London
Paying for your travel
Public transport is the best way to get around London and discover all that the city has to offer. This guide will help you plan how to get around the Capital on public transport.
There are different ways to pay for your travel. For most people, pay as you go paying for the trips you make - with a contactless payment card, an Oyster card or a Visitor Oyster card, is the best option as it offers value, flexibility and convenience.
If you have just arrived at an airport and are looking for ways to get to central London, go to page 11 in this guide.
Getting around London
London’s transport system is iconic. With its world famous Underground (Tube) and iconic red buses, travelling around the Capital is an experience in itself. But London is much more than just the Tube or the bus; our vast network of transport services includes:
Contactless payment cards
If your credit, debit, charge card or wearable device has the contactless symbol above you can use it for pay as you go travel on London’s public transport. Android Pay and Apple Pay are also accepted. Benefits of contactless • It’s quick and easy – there’s no need to queue to buy a ticket
Night Tube Night Tube services run on the Jubilee, Victoria and most of the Central and Northern lines all night on Fridays and Saturdays. Night services on the Piccadilly line will start running from 16 December 2016. 2
• It offers great value – pay as you go with contactless is better value than buying a single ticket and you can benefit from both daily and weekly capping (see page 5) • 14 million people have used contactless to travel in London – including customers from over 90 countries Overseas transaction fees or charges may apply for non-UK cards. This will be one charge per day, not each time you travel. Please check with your card issuer. 3
Oyster card
Benefits of Oyster • It offers great value – pay as you go with daily capping (see below) is better value than buying a single ticket • It’s convenient – you can add a season ticket to your card, which can save you time and money if you are staying for a week or longer and using public transport every day
If you don’t have a contactless payment card, you can get an Oyster card. You pay a £5 deposit (refundable) then add pay as you go credit or a season ticket to pay for your journeys. You can get an Oyster card from: • Ticket machines at Tube, London Overground, TfL Rail and some National Rail stations • Over 4,000 local shops in London, known as Oyster Ticket Stops. Visit tfl.gov.uk/maps/oyster-ticket-stops to find your nearest one • TfL Visitor Centres (see page 15)
Top tip The amount of pay as you go credit you need on your Oyster card depends on where and how much you travel. As a guide, for unlimited journeys within Zones 1 & 2, we recommend £15 for 2 days and £30 for 4 days. You can always top up your credit if you run out. 4
Refund of unused credit on your Oyster card The pay as you go credit on your Oyster card never expires, so you can keep your card for your next visit to London. But, if you do want a refund before you leave, you can use a ticket machine in any Tube station. We’ll refund the £5 deposit and up to £10 of unused credit (after 48 hours of using the card for the first time).
Fare zones in London London’s rail network is divided into nine zones. On Tube, DLR, London Overground, TfL Rail and most National Rail services, your fare will depend on which zones you travel in.
What is ‘capping’? Capping allows you to make a number of journeys in a single day or week, but limits the amount you pay for your travel. It is calculated automatically based on the zones you travel in and the type of transport you use (rail, bus, and tram). 5
Visitor Oyster card On Tube, DLR, London Overground, TfL Rail, Emirates Air Line cable car* and National Rail services: touch your card on the yellow card readers at the gates when you start and when you finish your journey. Always touch in and out with the same card.
Only available to buy before arriving in London. Get yours at visitorshop.tfl.gov.uk or visitbritainshop.com As with Oyster, you can also get unused pay as you go credit refunded before you leave, although we recommend keeping it for your next visit to London, as the credit doesn’t expire.
Top tip Don’t forget to enjoy the special offers available for Visitor Oyster card customers in restaurants, shops, museums, galleries and entertainment venues in London.
How to use your contactless or Oyster card On buses and trams: only touch your card on the reader at the start of your journey. Touch the reader when you board a bus. Touch the reader on the platform before you board a tram. 6
On the River Bus*: touch your card on the reader when asked to board by a member of staff. Touch again at the end of your journey or if you change boats. You can also use pay as you go credit on your Oyster card to buy tickets for Thames River Services and Circular Cruise Westminster services – just present your card at the ticket office.
Travelling with children
Children under 11 travel free on buses and trams. Up to four children under 11 also travel free on Tube, DLR, London Overground, TfL Rail and some National Rail services when they are with a fare-paying adult, excluding those using Group Day Travelcards. If you’re travelling with children aged 11-15, you can ask a member of staff to set a Young Visitor discount on an Oyster card, allowing them to pay as you go at half-adult rate for up to 14 days. Staff can do this at most Tube stations, TfL Rail ticket offices, Visitor Centres (excluding Gatwick) or Victoria National Rail station ticket office. *Please note that pay as you go journeys made on Emirates Air Line cable car and Thames Clippers River Bus services do not count towards capping. 7
Travel tips
Travel differently
Travel outside of the busiest times
Unique travel experiences to make your London trip unforgettable and fun!
The busiest times to travel in London are between 08:00-09:00 and 17:30-18:30, Monday to Friday. If you are able to travel outside of these times, you could enjoy a quicker and more comfortable journey, especially if you’re carrying heavy luggage, a rucksack, or travelling in a group.
Stand on the right on the escalators
Always stand on the right when using the escalators at Tube stations. Once you get onto the platform, always stand behind the yellow line and move along the platform where more space is available.
Walk for a great way to see the city
Walking in London is a great way to get around. Look out for our blue and yellow street signs and maps – they give you useful information about the local area including key landmarks.
Santander Cycles
London’s self-service, bike-sharing scheme. You only need a credit or debit card to get started. It costs £2 to access the bikes for 24h, with the first 30 minutes of each journey included. Journeys over 30 minutes have additional charges.
Enjoy the views on an iconic red bus Travelling by bus is one of the best ways to explore London. The new Hopper fare allows you to make two bus journeys for £1.50 within one hour of first touching your Oyster or contactless card.
Discover London on two wheels Cycling around London is a great way to see the sights. With new routes opening, like cycle superhighways, touring around the city on two wheels has never been easier. Find safety advice at tfl.gov.uk/safetytips 8
River Bus and River Tours
A relaxing way to see the sights. The River Bus is a great alternative to the Tube or bus, while River Tours offer a variety of experiences from trips with commentary to high speed adventure. You can use your contactless or Oyster card to pay as you go on the River Bus. 9
Getting to/from the airport Heathrow Airport How to get there Heathrow has three London Underground stations, Heathrow Terminals 2 & 3, Heathrow Terminal 4 and Heathrow Terminal 5. Travelling by Tube is an easy way to get to/from the airport on public transport. Heathrow Airport is in Zone 6. Journey time: 50 minutes
Emirates Air Line cable car
A unique way to see the city from heights of almost 100m above the Thames. Only 15 minutes from central London. Book online for advanced tickets. Discounts are available with contactless or Oyster cards.
Adult fares (Zones 1-6) • Pay as you go peak: £5.10 – Monday to Friday 06:30-09:30 and 16:00-19:00 • Pay as you go off-peak: £3.10 – All other times including public holidays First and last services From the airport to central London • From Heathrow Terminal 4 – First/last train: 05:02/23:55 (05:46/23:15 on Sunday). All trains stop at Terminals 2 & 3. From central London to the airport • From King’s Cross St. Pancras – First/last train: 05:39/00:24 (06:57/23:30 on Sunday). Journey time: 54 minutes
Taxi (black cabs)
Get around the city in one of London’s iconic black taxi cabs. Hail a taxi on the street when the yellow ‘Taxi’ sign is illuminated. You can now use your credit or debit card to pay for your ride. 10
• From Piccadilly Circus – First/last train: 05:47/00:32 (07:05/23:38 on Sunday). Journey time: 46 minutes • From Earl’s Court – First/last train: 05:58/00:43 (07:39/23:49 on Sunday). Journey time: 36 minutes
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Other ways to travel to/from Heathrow Airport • Taxi (black cab) or minicab to/from central London. Journey time: 30-60 minutes • Heathrow Connect trains to/from Paddington station. Journey time: 25 minutes • Heathrow Express trains to/from Paddington station. Journey time: 15 minutes • National Express coaches to/from Victoria Coach Station. Journey time: 50-60 minutes
London City Airport How to get there London City Airport has a DLR station and it’s in Zone 3.
Gatwick Airport • Gatwick Express trains to/from London Victoria station. Journey time: 30 minutes • Southern trains to/from London Victoria station. Journey time: 40 minutes • Thameslink trains to/from London Bridge station. Journey time: 30 minutes • National Express coaches to/from Victoria Coach Station. Journey time: 65-95 minutes • easyBus coaches to/from Earls Court/ West Brompton. Journey time: 65 minutes
Luton Airport
Adult fares (Zone 1-3) • Pay as you go peak: £3.30 – Monday to Friday 06:30-09:30 and 16:00-19:00
• East Midlands trains to/from St. Pancras station. Journey time: 30 minutes
• Pay as you go off-peak: £2.80 – All other times including public holidays
• Thameslink trains to/from London Bridge station. Journey time: 40 minutes
First and last services • From Bank Tube station – First/last train: 05:33/00:33 (07:03/23:33 on Sunday). Journey time: 21 minutes • From London City Airport – First/last train: 05:37/00:17 (07:07/23:07 on Sunday). Journey time: 22 minutes
• National Express coaches to/from Victoria Coach Station. Journey time: 70 minutes • Green Line coaches to/from Victoria Coach Station. Journey time: 90 minutes • easyBus coaches to/from Baker Street. Journey time: from 60 minutes
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Visitor Centres Stansted Airport • Stansted Express trains to/from Liverpool Street station. Journey time: from 45 minutes
At our Visitor Centres you can get: • Assistance with planning your journey and your visit to London
• Abellio Greater Anglia trains to/from Liverpool Street station. Journey time: from 80 minutes
• Tickets for travel on TfL services, including Oyster cards
• National Express coaches to/from Liverpool Street station, Stratford station and Victoria Coach Station. Journey time: 50-90 minutes
• Tickets for London attractions; including sightseeing tours and theatre tickets
• Terravision coaches to/from Victoria Coach Station, Liverpool Street station and Stratford station. Journey time: 50-75 minutes
Exact opening hours vary but most of our central London centres are open between 08:30 and 18:00 (Piccadilly Circus between 09:00 and 16:00).
• easyBus coaches to/from Baker Street. Journey time: from 70 minutes • Stansted Citylink coaches to/from King’s Cross station. Journey time: from 75 minutes
Southend Airport • Abellio Greater Anglia trains to/from Liverpool Street station and from Stratford station. Journey time: 53 minutes from Liverpool Street/44 minutes from Stratford
Victoria Coach Station (VCS) VCS is a 10 minute walk from Victoria Underground and National Rail Station. 14
• Tickets for airport connections
• London Transport Museum tickets and TfL souvenirs
TfL Visitor Centres locations 1. Victoria National Rail station 2. King’s Cross St. Pancras Tube station 3. Piccadilly Circus Tube station 4. Liverpool Street Tube station 5. Paddington National Rail station 6. Euston National Rail station 7. Gatwick Airport North and South Terminals arrival halls 8. Heathrow Terminals 2 & 3 Tube station You can also find visitor information at the Tourist Information Centres in Greenwich and in the City of London. 15
Tube map
9
Chesham
8
7
Chalfont & Latimer
Watford Junction
Chorleywood
Bushey
Croxley
Carpenders Park Moor Park Northwood
West Ruislip Ruislip Manor Uxbridge
Ickenham
Kenton
Harrowon-the-Hill
Brent Cross
Northwick Park
West Harrow
Golders Green
South Kenton
South Harrow
Neasden
Wembley Park
North Wembley
South Ruislip
Willesden Green
Stonebridge Park Harlesden
Kensal Rise
Willesden Junction
Sudbury Town
Kilburn Brondesbury Park
Queen’s Park
Greenford
Kilburn Park Maida Vale
Perivale
Kilburn High Road Paddington
Royal Oak
Park Royal
Latimer Road
North Ealing Ealing Broadway
6 5 4 3
North Acton
West Acton
South Ealing
Northfields Chiswick Park Boston Manor Osterley
Turnham Stamford Ravenscourt Park Brook Green
Hounslow East Hounslow Central
Kew Gardens
Hounslow West Heathrow Terminals 2 & 3
Heathrow Terminal 5
West Kensington
South Kensington
Earl’s Court
Victoria
2
Fulham Broadway Parsons Green
Imperial Wharf
District Hammersmith & City Jubilee Metropolitan Northern Piccadilly
London Overground TfL Rail
Tower Gateway
2
Southwark Borough
Lambeth North
3
East Putney
Clapham Junction
Kennington
Wandsworth Road
Oval
Victoria Waterloo & City DLR Emirates Air Line cable car (Special fares apply) London Overground TfL Rail London Trams District open at weekends and on some public holidays
Step-free access from street to platform
3
Tooting Bec
Airport
Tooting Broadway
Merton Park
Colliers Wood
Victoria Coach Station
Check online for rail replacement bus information
Brentwood to Shenfield No service from early January until late May 2017. Check online for rail replacement bus information.
Services for these stations are subject to variation. Please search ‘TfL stations’ for full details.
4
Morden
Morden Road
Phipps Bridge
Belgrave Walk
Mitcham
Mitcham Junction
Beddington Lane
Therapia Lane
Ampere Way
Waddon Marsh
Wandle Park
4
Plaistow Bromleyby-Bow
West Ham
3
Star Lane Canning Town
Royal Victoria
East India
Custom House for ExCeL
Emirates Royal Docks
North Greenwich
Prince Regent Royal Albert Beckton Park
Emirates Greenwich Peninsula
Pontoon Dock
Cyprus
London City Airport
Gallions Reach Beckton
King George V
Mudchute
Greenwich
New Cross
Deptford Bridge Elverson Road
Forest Hill
3
Norwood Junction
Avenue Road
4
Wellesley Road George Street
Elmers End Arena
London Trams fare zone
Woodside Blackhorse Lane Lebanon Road East Croydon
Beckenham Junction
Harrington Road
West Croydon
Church Street
4
Beckenham Road
Birkbeck
Penge West
Centrale
Woolwich Arsenal
Lewisham
Sydenham
5
Reeves Corner
Upton Park
Island Gardens
Crystal Palace
South Wimbledon
Emirates Air Line cable car
Gospel Oak to Barking No service until February 2017.
5
Barking East Ham
Abbey Road
Crossharbour
Anerley
Balham
National Rail
Riverboat services
3
Brixton
Clapham South
Becontree Upney
West Silvertown
Honor Oak Park
Clapham Common
Dundonald Road
Pudding Mill Lane
Blackwall
Heron Quays
Surrey Quays
6
Dagenham East
Maryland
Poplar
Brockley
Denmark Hill
Elm Park
Woodgrange Park
Forest Gate
South Quay
Peckham Rye
Clapham North
Interchange stations Step-free access from street to train
Stockwell
2
Hornchurch
Manor Park
Wanstead Park Leyton
Canary Wharf
New Cross Gate
Elephant & Castle
Southfields Wimbledon Park
Upminster Bridge
Ilford
Stratford
Cutty Sark for Maritime Greenwich
Queens Road Peckham
Vauxhall
Upminster
Seven Kings
West India Quay
Canada Water
Bermondsey
Goodmayes
Gants Hill
Leytonstone
2/3
All Saints
Westferry
Rotherhithe London Bridge
Wanstead
Emerson Park
Chadwell Heath
Newbury Park
Redbridge
Stratford High Street
Bow Church
Devons Road
Wapping
Barkingside
Bow Road
Langdon Park
River Thames
Embankment
1
Pimlico
2
Shadwell
Tower Hill
Temple
Westminster
Clapham High Street
Circle
Blackfriars
Mile End
Limehouse
Fenchurch Street
West Brompton
Wimbledon
Central
Monument
Aldgate
Leytonstone High Road
2
Stepney Green
Whitechapel
4 3
Romford
Fairlop
Snaresbrook
Hackney Wick
Putney Bridge
Heathrow Terminal 4
Bakerloo
St. Paul’s Cannon Street
St. James’s Park
Sloane Square
1
Bank
Mansion House
Charing Cross
Aldgate East
Liverpool Street
Chancery Lane
Waterloo
Richmond
Hatton Cross
Piccadilly Circus
Knightsbridge Gloucester Road
Shoreditch High Street
Barbican
Leicester Square
Cambridge Heath Bethnal Green Bethnal Green
Farringdon
Covent Garden
Hyde Park Corner
Hoxton
Harold Wood Gidea Park
Dagenham Heathway
Homerton
Haggerston
Brentwood
Hainault
South Woodford
Stratford International
Hackney Central
Canonbury
Old Street
Holborn
Green Park
Clapton
London Fields
Moorgate Tottenham Court Road
Lancaster Gate
St. James Street
Rectory Road
Dalston Junction
Russell Square Goodge Street
Leyton Midland Road
Shenfield
Chigwell
Walthamstow Central
Walthamstow Queen’s Road
Stoke Newington
Dalston Kingsland
King’s Cross St. Pancras
Euston Square
Oxford Circus
High Street Kensington
Barons Court
Hammersmith
Gunnersbury
Queensway
Kensington (Olympia)
Goldhawk Road
Acton Town
Notting Hill Gate
Holland Park
Wood Lane
Bond Street
Blackhorse Road
Hackney Downs
Caledonian Road & Barnsbury
Angel
Regent’s Park
Marble Arch
Shepherd’s Bush
Shepherd’s Bush Market
Acton Central
Ealing Common
South Acton
White City
Mornington Crescent
Warren Street
1
Bayswater
Ladbroke Grove
Camden Road
Camden Town
Baker Great Portland Euston Street Street
Edgware Road
Westbourne Park
Highbury & Islington
Wood Street
Tottenham Hale
Finsbury Park
Holloway Road
Grange Hill
Woodford
South Tottenham
Stamford Hill
Arsenal
Kentish Town
Chalk Farm
St. John’s Wood
Marylebone
Edgware Road
Kentish Town West
Highams Park
Bruce Grove
Seven Sisters
Upper Holloway Tufnell Park
2
Swiss Cottage
South Hampstead
Warwick Avenue
Hanger Lane
East Acton
Gospel Oak
Caledonian Road
Finchley Road
Harringay Green Lanes
Manor House
Archway
Roding Valley
White Hart Lane
Turnpike Lane
5
Buckhurst Hill
Chingford
Silver Street
Crouch Hill
Highgate
Loughton
Southbury
Wood Green
6
Debden Turkey Street
Special fares apply
9
Epping Theydon Bois
Edmonton Green
Arnos Grove
East Finchley
Belsize Park
West Hampstead Brondesbury
Kensal Green Alperton
Finchley Road & Frognal
Southgate
Bounds Green
Hampstead Heath
Hampstead
Oakwood
Woodside Park West Finchley
Dollis Hill
Wembley Central Sudbury Hill
Northolt
Hendon Central
Kingsbury
Totteridge & Whetstone
Theobalds Grove
Bush Hill Park
Cockfosters
Finchley Central
3
Colindale
Queensbury
Preston Road
Mill Hill East
Burnt Oak
Canons Park
North Harrow
Rayners Lane
Ruislip Gardens
Stanmore
Harrow & Wealdstone
Pinner
Eastcote
Edgware
Headstone Lane
Northwood Hills
Ruislip
4
Hatch End
8 7
Cheshunt Enfield Town
High Barnet
Rickmansworth
Hillingdon
5
Watford High Street
Watford
Amersham
8 7 6
Special fares apply
Addiscombe
Sandilands
Lloyd Park Coombe Lane
Gravel Hill
Addington Village
Fieldway
King Henry’s Drive
New Addington
Central London bus and attractions map s in central London
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Useful information Transport accessibility If you need extra assistance when travelling, or if you are travelling with luggage or a pushchair, there are a wide range of accessible transport options so you can travel more easily around London. Visit tfl.gov.uk/transport-accessibility to download accessibility guides and maps (like the step free stations map for wheelchair users), ask a member of staff, or call +44 (0)343 222 1234* to find out more.
Need help?
Visit one of our Visitor Centres (see page 15) during opening hours or contact Customer Services 24/7 for all ticket enquires, travel information, journey planning, lost property and complaints. Call +44 (0)343 222 1234*.
All information correct at the time of going to print – November 2016.
+44 (0) 343 222 1234*
*Service and network charges may apply. See tfl.gov.uk/terms for details.