Singer's Jubiläums-News @Relais & Châteaux Singer Sporthotel & SPA Berwang, Tyrol, Austria by marketing deluxe

Spring, summer & autumn 2018

Jubiläums-News

90 YEARS OF HOSPITALITY AND WELLBEING FOR OUR GUESTS!

90 YEARS OF

Dear guests and friends OF THE SINGER SPORTHOTEL & SPA,

2017 was a particularly exciting year for us here in Berwang. With a major refurbishment, improvements to the hotel, beautifully renovated rooms, and of course the birth of our daughter, Leonie, this year was a special one! We are now well settled; the refurbishment is finished, and we can once again focus on what’s most important: our guests! In autumn 2018, when the hotel is closed, the last 12 rooms will be completely renovated and the SPA expanded with a heated whirlpool – and apart from that, this year we celebrate the 90th anniversary of Hotel Singer in Berwang. When I reflect on how many years it’s been since my grandparents started the Hotel Guesthouse Singer, and how different the world looked in 1928, it is somewhat humbling that we get to continue this work as ‘youngsters’ and ‘tinker’ with these mostly original foundation walls. But one thing hasn’t changed in the last nine decades: making sure our guests enjoy the most wonderful holidays! With this in mind, we look forward to welcoming you back soon and pampering you, Singer style! With our warmest greetings, Your hosts,

Florian, Christina, Leonie and Gerti Singer

Spring, summer & autumn 2018

Singer’s Jubiläums-News

Three generations, two success stories & a fantastic anniversary offer After welcoming guests to the Singer Sporthotel & SPA in Berwang for 90 years, the time has come to celebrate all that three generations of Singers have created. Of course, we want to celebrate this remarkable anniversary with you in 2018, so we have put together an extremely tempting special offer.

ut first let us journey back in time to reflect on some highlights of the last 90 eventful years. The story begins with a ‘modern, sunlit Alpine hotel’ with 30 rooms built by Hans Singer Jr. and his wife Irma – the grandparents of current hotel owner Florian Singer. A few years later, they constructed a second, smaller building next to the hotel. The success story of our hotel unfolded alongside a second significant development – Hans Singer embarked on a project with Berwang council to build mountain lifts and cable cars, which eventually resulted in the Bergbahnen Berwang lifts. Today the Singers still own about fifty percent of shares in the lifts. Then, under the direction of Günter Singer and his wife Gerti, the once modern Alpine hotel was transformed into a supremely comfortable establishment offering elegance and Tyrolean style. They placed even more importance on high quality guest service with a personal touch. Another à la carte restaurant was added, as well as

Three generations of the Singer family

the Singer Stub’n dance hall, which quickly became the number one meeting place and an important establishment in the region. In 1978, the addition of a traditional Tyrolean pitched roof gave the hotel a fresh look and enabled a fourth floor to be built at the same time. 90 YEARS of the Singer Sporthotel & SPA 24 June to 01 July 2018

BIRTHDAY PROGRAMME: • Arrival on Sunday & birthday cocktails with the Singer family • Excursion to Highline 179 with a Medieval knights’ reenactment • Torchlit walk and night sky gazing • Rustic evening à la Singer – feel free to wear your dirndl & lederhosen! • Kitchen party with award-winning Chef Thomas Kunath • Barbecue evening on our sun terrace and in the S-Lounge with DJ • Guided sunrise walk to the Almkopf with Tyrolean Jause • Beauty day with Caudalie in our Singer’s SPA • Saturday: grand celebration dinner – a culinary journey through time Price per person per night (minimum stay 4 nights): €130 Single room Double room €110 Junior suite €145 Suite €170 First come, first served!

Wellbeing, tranquillity and deep relaxation are the principles of the Singer Sporthotel & SPA’s wellbeing area today. The foundation stone of the SPA was laid by our family in 1982, when the hotel installed its first little SPA with a Jacuzzi, sauna, gym and sunbeds. 2005 saw the biggest milestone in the hotel’s history, when the Sporthotel Singer became the Singer Sporthotel & SPA with a 1,800sqm, self-contained, three-storey SPA building set in a 10,000sqm Alpine Relaxation Garden. Now, as the third generation, my wife Christina and I, Florian Singer, are successfully carrying on the family business. In 2017, the same year in which our baby daughter Leonie arrived, we embarked on our 2017-2019 project, which is both ambitious and visionary. We are planning to continue taking steps towards the success of our hotel with an extension, renovation of all rooms and expansion of the SPA area, and you can be sure that this isn’t the end of the story! Happy Birthday: 90 years of the Singer Sporthotel & SPA This is the story of three generations of one family whose hard work and vision shaped a successful business. We celebrate 90 years of history. We celebrate 90 years of Tyrolean hospitality. We celebrate a 90-year-old tradition of wellbeing and gastronomic delights. Great reasons to celebrate with you!

Spring, summer & autumn 2018

Singer’s Jubiläums-News

Berwang Valley with a buggy: Leonie Singer ’ s tips

FOR THE SMALLEST – AND NOT SO SMALL – GUESTS

olidays with children are so special. Children get to learn about and experience something new – and parents can see their children from a different perspective. Here in Berwang and the Tyrolean Zugspitz Arena there are lots of great opportunities for the ideal family holiday. Adventures like Moosle’s Forscherpfad Nature Trail or Horsti’s Egg Track are great fun for children and spark their natural curiosity. Even our smallest visitors can be included on some of our favourite walking routes around Berwang – all are pushchair and baby carrier-friendly: THE GRÜNWALDQUELLENWEG TRAIL (many possible difficulty levels from easy to medium, gravel path and tarmac road, circular trail, routes up to 3 hours)

out into a gravel path. Follow this delightful, tranquil path along the side of the stream as far as Bichlbach, crossing two bridges. When you arrive in Bichlbach you can either take the bus back to Berwang or take the Almkopfbahn to the Hochalm. From there, you can choose to walk back down via the Grünwaldquellenweg trail or ride the Sonnalmbahn back down. Leonie’s tip: Visit the wildlife & play park in Bichlbach and meet native animals up close. If you don’t have time, come back and visit another day! MITTEREGG/BERWANG NATURE TRAIL & WATER GAMES (meadow path, approx. 45 minutes)

There is something for both grown-ups and children on The newly built Grünwaldquellenweg trail is full of the nature trail in Mitteregg. You can either start here in variety. It starts at the tourist information office in Berwang and walk to Mitteregg (approx. 2 hours on a Berwang. Just past the office on the right you will come pleasant gravel path), or drive to Mitteregg (approx. to the Egghof Sun Jet chair lift. Follow the tarmac road 4km). The nature trail starts in the middle of nowhere! past the Berwang Kneipp facility for about 20 minutes Its many highlights include ‘Horsti’s Egg Track’, a until you come to the first junction. Now you can 35-metre wooden ball track, and the water games. either continue to the Jägerhaus and from The same path takes you back through there hike the more level path to the Berwang’s most remote hamlets. Hochalm, which takes about an hour and a Leonie’s tip: Take a €2 coin with you – half, or alternatively take a left onto the you’ll need it to buy your very own wooden Biligweg and then turn at the highest point egg from the machine. Afterwards stop for on the Gründwaldquellenweg trail. On this a bite to eat at the Jausenstation Wechner, route it takes about an hour to reach the where you can enjoy a good Tyrolean Jause Leonie Singer Hochalm via a slightly steeper gravel path. or local game specialities with a sensational You are rewarded at the top with an idyllic view view. of Berwang and the surrounding mountain landscape. RINNEN Refreshments are available at the Hochalm Restaurant. (easy gravel path – loop trail approx. 2.5 hours) The way back offers as much variety as the ascent. From the hotel head towards the town centre – this is Leonie’s tip: If the climb is too demanding you can one of just a few uphill climbs on this route. Past the always take the Berwang Sonnalmbahn cable car to the tourist information office on the left, look out for the top – they take pushchairs or buggies for free! Joselerhof, a delightful farmhouse on the edge of Berwang. The gravel path towards Thaneller picks up on HIKING TRAIL TO BICHLBACH (easy gravel path – circular trail, approx. 3 hours) your left past the grazing horses. Feed the wild animals Pushing a pram uphill can be difficult. If you prefer a and enjoy some stunning views of the Berwang Valley as downhill route, then the path to Bichlbach is the right you walk along the flat path through forest and meadows. one for you. Take a right and walk up the gradual incline After about an hour and a half you come to the lowest at the hotel and at the next crossroads turn downhill to point of this walk – and must decide whether to take a the left. The tarmac road through Berwang soon opens right and stop for more refreshments in one of Rinnen’s

restaurants, or to continue following the path towards Berwang. The walk back passes through the Berwang Moos, a marshland for grazing animals in the summer and popular with cross-country skiers in winter. Finally, enjoy the picturesque view of the highest mountain in Germany, the Zugspitze. Leonie’s tip: Let our team fix you a packed lunch to enjoy in a quiet spot against the fabulous mountain backdrop. Summer activities for families with older children: • Access to the mountains via the Sonnalmbahn (next to the hotel) as well as the Almkopfbahn – daily service during high season, 3 times a week in low season • Berwanger Bärenbad – large, heated forest swimming pool, mini golf, tennis... • Mountain scooter rental and 9km route around the Almkopf • Archery course in Ehrwald • Kletterwald Bichlbach climbing forest with 5 courses and a new indoor climbing gym in Ehrwald • Ideal mountain biking area • Lakes Heiterwang and Plansee: perfect for swimming, boating and walking (10 km) • The Zugspitze, Germany’s highest mountain, is only a 15-minute drive from the hotel – the spectacular Tyrolean Zugspitz cable car takes you all the way to the summit • Animal and petting zoo in Bichlbach (4km) • Highline 179, one of the world’s longest suspension rope bridges, and Ehrenberg Ruins (10 minutes) • Walks to suit everyone, from challenging uphill treks to easy circular walks – start on the hotel’s doorstep or drive 20 minutes

LEONIE’S VERY SPECIAL TIP: 25 May to 07 July & 19 August to 14 October 2018: 30% rate reduction for children aged 3 to 14

Spring, summer & autumn 2018

Singer’s Jubiläums-News

Pine – enjoy nature with all the senses

ine plays an important role at the Singer Sporthotel & SPA. It’s not surprising, as this local wood – also known as the Queen of the Alps – has been known for centuries to have healing powers and a soothing effect. We provide pine water for our guests at breakfast to promote inner regeneration, and the pine wood used in our rooms ensures a peaceful and restful night’s sleep. However, it is in Singer’s SPA that the powerful effects of the pine really shine. Theresa Gerlach has developed a fantastic new range of pine treatments for the summer season that can be enjoyed with all the senses! PINE DREAM Pine salt scrub with pine oil and a pine cream pack

Promotes relaxation, soothes dry and damaged skin and stimulates natural oil replenishment – for smooth skin and a feeling of relaxation that lasts. 55 mins €77 PINE VITALITY MASSAGE Activates self-healing powers

Singer’s SPA news From summer 2018 – aside from our pine treatments, we also have new facial treatments, massages for mums-to-be and other regenerating and energising treatments at Singer’s SPA!

This treatment uses essential pine oils to reduce your heart rate, loosen muscles and soothe connective tissues. Experience deep relaxation for body and soul in what feels like a pure pine forest! 50 mins €80 80 mins €125 TYROLEAN HONEY & PINE BATH Promotes health and wellbeing

20 mins €39

A PURE MAN THING Specially for men: to cleanse and revitalise tired, dehydrated skin

After a deep cleansing treatment, fresh minerals and vitamins are gently massaged into damaged skin. It leaves you feeling relaxed and energised with a freshfaced look. Suitable for men with beards too! 50 mins €73 PURE MOUNTAIN For skin with impurities and large pores, suitable for teenagers

After a Vapozone steam treatment to open the pores, your skin is deeply cleansed and purified. If you have problem skin, we use products specifically matched to your individual needs. The result is a clear and improved complexion. 50 mins €73 80 mins €104

Singer’s Jubiläums-News

Spring, summer & autumn 2018

A day in the life of a caretaker: BUSY BEHIND THE SCENES

lthough not always obvious to guests, the work that goes on behind the scenes is often the most important. There’s no better example of this than the work of our in-house technicians, Peter, Gigi and Petar, who have seen it all during their many years at the Singer Sporthotel & SPA. We shadowed them for a day. The team of three work tirelessly throughout the year, whether the hotel is open or not, helping with any renovation work and masterfully overseeing day-to-day tasks. Every day from 7am to 8pm, at least one of the team is on duty. The hotel awakens after a restful night’s sleep at 7am every morning and an exciting new day begins. The three heroes cloaked in red are usually the first employees to appear, opening doors and turning on lights throughout the hotel, from the delivery entrance to the SPA area. Then they empty the bins and bottle recycling to make sure every area starts the day looking clean and tidy. For one of the team, the rest of the morning is almost entirely spent doing jobs in the rooms, such as providing an extra bed or cot, or fixing lights that don’t work properly. The caretakers work with the housekeeping staff to ensure the rooms are in perfect order for our guests. They also clean out and prepare the fireplaces in the rooms and public areas. Meanwhile, the other two caretakers look after our dear guests – they are readily available upon your arrival or departure to help with luggage and to park or retrieve your car. The most important means of communication between the hotel areas and our caretakers is the maintenance manual. Staff in the different departments use this book to record various repair jobs which are promptly fixed by the caretakers throughout the day. For urgent issues they can be reached at all times by internal mobile, which rings constantly. Every part of the hotel needs help or support at some point in the day, whether due to a broken machine, an electrical fault, or water not being hot enough.

Our ‘heroes in red’: Peter, Petar and Gigi

Maintaining our SPA area is an important aspect of the job, particularly sanitising the pools. Two measurements with special fluids guarantee the daily water quality in both pools, and the automated dosing systems for chlorine, pH reducers and flocculants are checked, calibrated and adjusted if necessary so that the water always meets current requirements and is in perfect order. The pool is also cleaned and maintained – every four days the large filter is backwashed, several thousand litres of fresh water are pumped in, the bottom of the pool is vacuumed and the Kneipp basin is cleaned.

Thank you and all the best, Mr Sebastian! Our deepest thanks go to one of our longest-serving, closest employees, our reception manager Sebastian Vogt, for his hard-work during the last 13 years. Sebastian is leaving us after this winter season to pursue new opportunities abroad. We will miss him but wish him all the very best and every success for the future. He will always be welcome at our hotel! ‘Thank you, dear Sebastian, for always being there for our guests, for your professionalism, your passion for your job, your wonderful suggestions, the milestones we celebrated together, and for all the fun-filled and enjoyable moments spent over the past years.’ With our warmest greetings,

Florian and Christina Singer and the whole team! Dear guests, our head of reservations, Lisanne Thiele – who has been working with us for two years – and our experienced reception team will continue to look after your every need with enthusiasm and dedication. Our reception team are always available in person, on the phone or by email.

Our caretakers always have a lot of work to do outside – so they spend a lot of time in the fresh air! Our 10,000sqm Alpine Relaxation Garden is regularly mowed and in winter, when we often get up to 70cm of snow falling in one night, the open spaces around the hotel need to be cleared. Finally, when evening falls and all of the day’s arrivals are inside, everything has to be locked up and switched off again. A final inspection to make sure everything is clean and tidy, and another exciting day as a caretaker at the Singer Sporthotel & SPA comes to an end.

DO YOU KNOW... ...how many lights are used in the hotel? 2,500 …how much water our pools hold? 220,000 litres …how many tonnes of luggage our caretakers carry to and from rooms every year? Approx. 60 tonnes …how many litres of heating oil we are able to save since our 2017 building upgrade to heat our hotel, SPA and staff house, to supply hot water, and to keep the pools warm? In the spring of 2017 we switched to natural gas and have halved our heating oil requirement to 60,000 litres!

Singer’s Jubiläums-News

Spring, summer & autumn 2018

Singer THE NEW