IMPORTANT INFO

Registration Policies

*For onsite refunds or exchanges, please visit the Customer Service kiosks.

BADGE REFUNDS/EXCHANGES

The last day to receive a badge refund was June 16, 2023. Badges are non-refundable and non-transferable after the deadline.

EVENT TICKET REFUNDS/EXCHANGES/CANCELLATIONS

Gen Con Badges

WHY DO I NEED A BADGE?

Everyone attending Gen Con (excluding children ages 10 and under) must wear a valid Gen Con badge at all times for identification while in the convention center and surrounding hotels and during gameplay/events. A badge will allow you admittance into the Exhibit Hall, Art Show, Anime events, seminars, and other events happening in public areas during the convention. It is also needed to purchase tickets for events. Badges must be visible at all times to assure staff and security of your eligibility to participate in the show. (Gen Con does not offer parent badges, shopper badges, or other types of limited-access, discounted badges).

CHILDREN 10 & UNDER

Children ages 10 and under are admitted for free when accompanied by an attending adult and must be registered in the Gen Con children’s log for security purposes. They are not required to have a badge unless they will be participating in an event that requires an event ticket. Come to the Customer Service or Badge Registration kiosks to register your child and provide us with your contact information in case you and your child are separated. You will receive a wristband that must be attached to your child’s wrist while in the convention center and surrounding areas where you are participating in Gen Con events. All children must be accompanied at all times by a Parent or Guardian with a valid badge. Children ages 11 and above are subject to standard badge pricing.

Payment

Gen Con accepts cash or credit card (Visa, MasterCard, Discover, and American Express) as payment. Checks and money orders are not accepted at any time. A 10% admissions tax will be charged on all badge purchases, in compliance with Marion County laws.

Event-specific ticket refunds/exchanges must be requested at least 30 minutes prior to the start of the event. All refunds will be managed at the Customer Service kiosks and will be refunded to the purchaser. All ticket refunds are subject to a 5% administrative fee for the total sum of tickets refunded. A valid government-issued photo ID and a Gen Con 2023 badge are required to process any type of ticket refund or exchange. All refunds will be credited back in the original form of payment. For ticket exchanges, please present the ticket for the event you would like to exchange and provide the Game ID number for the event you wish to purchase. If an event has been canceled, please see a nearby Event HQ for further instructions. No refunds will be given for canceled events without a stamp or signature from the area’s Event HQ. The last day to receive a ticket refund is 4 pm on the Sunday of the convention.

Generic Ticket Refunds

Generic tickets are only refunded to system credit. There is no cash or credit card refund for generic tickets. System credit is non-refundable, non-transferable, does not expire, and can be used to purchase badges or tickets for any future Gen Con. All ticket refunds are subject to a 5% administrative fee for the total sum of tickets refunded. Ticket refunds will be managed at the Customer Service kiosks and will only be refunded to the purchaser. A valid governmentissued photo ID and a Gen Con 2022 badge are required to process any type of ticket refund onsite. The last day to receive a generic ticket system credit refund is the Sunday of the convention, no later than 4 pm.

LOST OR MISPLACED BADGES & EVENT TICKETS

Gen Con cannot replace lost, stolen, or forgotten badges or event tickets. Lost, stolen, or forgotten items must be repurchased at full cost. It is recommended you check with the Gen Con Show Office in Room 112 of the convention center to see if your materials have been turned in to Lost & Found before buying new materials. Gen Con LLC assumes no responsibility for lost, stolen, or forgotten materials. To repurchase your items, go to the Customer Service kiosks in the Main Registration area.

If your shipment is confirmed to be lost by the USPS, Gen Con will replace your convention materials at no cost to you. Gen Con cannot replace items that have been delivered.

Electronic Ticketing

HOW DOES E-TICKETING WORK?

E-Tickets are purchased the same way as paper tickets, but they will not be shipped to you or picked up at Will Call. Instead, they are stored in your Gen Con account and associated with your Gen Con badge. Event Hosts will admit you by scanning your badge rather than taking a paper ticket. A receipt, confirmation email, or tickets that are paper are not e-tickets.

IS E-TICKETING OPTIONAL?

For 2023, we are only using e-ticketing with a select group of event organizers. Specific events will be designated as e-ticketed only. There will be no option to get paper tickets for these events.

DO I NEED TO HAVE A SMARTPHONE TO USE E-TICKETING?

Nope! As an attendee, all you need is your badge. Event organizers will use a smartphone or other device to scan your badge and redeem your e-tickets.

HOW DO I GET E-TICKETS?

E-tickets are purchased the same way as paper tickets, but they will not be shipped to you or picked up at “Will Call.” Instead, they are stored in your Gen Con account and associated with your Gen Con badge. A receipt or confirmation email is not an e-ticket.