SERVICE

WHAT IS REGISTRATION?

Registration covers all processes associated with attending the convention, obtaining badge credentials, and purchasing event tickets. Registration offers three services: Customer Service (Including Event/Badge Registration), Accessibility Services, and Will Call. The “Main Registration” kiosks are located near the Maryland Street entrance in the convention center’s Wabash-East Concourse. There is also a remote Event Registration site in Hall C. Each service area is clearly marked for your convenience.

Event Registration

Event tickets can be purchased onsite at the Customer Service kiosks located in the convention center’s Wabash-East Concourse near the Maryland Street entrance or at Event Registration kiosks in Hall C and the Stadium (Credit Card Only). See the Area Hotel Maps for specific locations. Gen Con accepts cash and all major credit cards (American Express, Discover, MasterCard, and Visa). Gen Con does not accept checks or money orders.

Customer Service

Refund and exchange requests, Badge and Event ticket purchases, or questions regarding the convention or show policies can be directed to Customer Service. These kiosks are located in the convention center’s Wabash-East Concourse near the Maryland Street entrance. Refunds or exchanges will only be processed at the Customer Service kiosks. Event-specific ticket refunds/ exchanges must be requested at least 30 minutes prior to the start of the event. All refunds will be issued back to the purchaser of the original ticket(s).

Accessibility Services

This kiosk is located next to the Customer Service kiosk. Disabled patrons may use this kiosk for their one-stop registration needs. Will Call pickup, badge and event ticket purchases, and refunds or exchanges can all be made at this location. Customer Service will also have special stickers to alert staff and event team members that the bearer may need additional assistance (i.e., limited waiting in line, etc.). A sticker is required in order to receive special assistance. The Special services kiosk is the only place to obtain a mask exception Parents may also use this kiosk if they have already purchased a badge but need to obtain a child wristband.

Will Call

If you selected Will Call as your delivery method for your badge and/or event tickets, you may obtain your items at the Will Call kiosks, located in the convention center’s Wabash-East Concourse near the Maryland Street entrance. You will need to present a valid governmentissued photo ID to obtain your packet. Small children with no photo ID must be accompanied by a parent or guardian with a valid ID in order to pick up their packet. Please keep in mind that Will Call lines and wait times may vary.

Items purchased online during the convention have a mandatory 2 hour wait time until they are available for pick up. Please go to a registration kiosk onsite for faster service.

Child Registration

All children ages 10 and under must be registered at the Event/Badge Registration or Customer Service kiosks. Registering your child provides the Security Team with contact information in case you and your child become separated. Be sure to register your child and pick up a child wristband when you arrive at the show if you have not already done so.

Contact Us

At A Glance

CUSTOMER SERVICE/ MAIN REGISTRATION & ACCESSIBILITY SERVICES

Wednesday, noon – Thursday, 2 am

Opens: Thursday at 7 am

Closes: Sunday at 4 pm

WILL CALL

Wednesday, noon – Thursday, 2 am

Thursday – Saturday, 7 am – 11 pm

Sunday, 7 am – 3 pm

REMOTE EVENT REGISTRATION HALL C REMOTE REG

Thursday – Saturday, 8 am – 8 pm

Sunday, 8 am – 2 pm

STADIUM REMOTE REG

Credit Card Only.

Thursday – Saturday, 7 am – midnight

Sunday, 7 am – 3 pm

EXHIBIT HALL

Thursday – Saturday, 10 am – 6 pm Sunday, 10 am – 4 pm

INFO BOOTH

Wednesday, noon – 7 pm

Thursday – Saturday, 7 am – 7 pm Sunday, 7 am – 5 pm

SHOW OFFICE

Wednesday, noon – 9 pm

Thursday – Saturday, 7 am – 9 pm Sunday, 7 am – 5 pm

If you have any inquiries regarding Registration, Customer Service, Will Call, Policies, or Refunds, please come to the Customer Service kiosks in the Wabash-East Concourse near the Maryland Street entrance of the convention center. If you have any questions after the show, feel free to call (206) 385-1967 or email customerservice@gencon.com. Regular Customer Service hours are Monday – Friday, 9:30 am – 5 pm (Pacific).