Staff Development Guide 2016-17 by Loughborough University

Staff Development

Staff Development Guide 2016-2017 www.lboro.ac.uk/staffdevelopment

Loughborough University

Contents Essential training Bribery Act 2010 Briefing – Online

Information Security Training

Mandatory Fire Safety Interactive Course – Online

Non-Academic Probation Adviser Training

Recruitment and Selection

Recruitment and Selection – Online Refresher Training

Respecting Diversity

Welcome to Loughborough

Bespoke and tailored services Bite-Size

Disciplinary Investigations

Managing Change

Monitoring Sickness Absence

Performance Management

Probation Review

Dealing with Change

Disability and Mental Health

Excellence at Loughborough

Successful Applications

Working in Open Plan Offices

Equality and diversity Disability and Mental Health

Respecting Diversity

Unconscious Bias

Bullying and Harassment: Online Course

Bullying and Harassment for Managers: Online Course

Diversity in the Workplace: Online Course

Equality Analysis: Online Course

Delivering excellence Change Academy

Implementing Process Improvement

Leading Innovation and Change

Managing Change: Bespoke

Process Improvement Masterclass: Bespoke

Staff Development Guide 2016-2017

Leadership and management

Springboard suite

Difficult Conversations for Managers and Leaders

Springboard Suite Combined Briefing

Future Leaders Programme

Fresh Steps Programme

Managing Sickness Absence

Springboard: Womenâ&#x20AC;&#x2122;s Development Programme

Performance Management

Spring Forward Programme

Planning Effective Induction

Project Management in the Real World

Administrative skills

Stand and Deliver: Making Powerful Presentations

AdNet Events

Chairing Better Meetings

Effective Minute Taking

Grammar, Punctuation and Proofreading

Speed Reading

Understanding the Impact of Stress (for managers & team leaders)

Loughborough Leadership Framework Institute of Leadership & Management

Technicians Development

ILM matrix

Apprenticeships

ILM Level 2: Award in Leadership and Team Skills

Other technical training

ILM Level 3: Award in Leadership and Management

TecNet

ILM Level 3: Award in Coaching

ILM Level 5: Certificate in Coaching and Mentoring

Online resources

ILM Level 4: Certificate in Leadership and Management

Online interactive courses provided by Marshalls

Becoming a Resilient Manager

Online learning via the Learn system

Delegating Authority in the Workplace

Online learning via Cardinus

Understanding the Importance of Marketing for an Organisation

Other useful resources

StreamLearning from Scott Bradbury

ILM Level 5: Award, Certificate, Diploma in Leadership and Management

Centre for Academic Practice (CAP)

Understanding the management role to improve performance

Leading Innovation and Change

Human Resource Management (Managing Recruitment)

Making a Financial Case

Managing Improvement

Understanding Financial Management

Becoming an Effective Leader

Diploma Routes 1 and 2

Excellence at Loughborough

Associate Teaching Programme

Communicating your Research to a Wider Audience

Engaging Learning with Large Classes

Loughborough University Portfolio of Evidence

for Learning and Teaching (LUPE) Postgraduate Certificate in Academic Practice

Professional Development Workshops

Research Staff Development

Support for E-learning

The Graduate School

Voice Sessions

Dealing with Difficult Customers

Improving the Experience

Courses provided by other colleagues

The International Experience

Centre for Academic Practice (CAP)

Health and Safety

IT Services

Personal and skills development Art of Brilliance 1

Art of Brilliance 2

Building Your Confidence

Building Your Own Resilience

Coaching and Mentoring Opportunities

Job Shadowing

Local Government Pension Scheme and Prudential AVC Scheme

USS Pension Scheme and Prudential AVC Scheme

Working Effectively with Students in Distress

Preparing for Retirement

Stand and Deliver: Making Powerful Presentations

The Mindfulness 8-week course: Increase Resilience and Effectiveness

Time Management

Train the Trainer

Loughborough University

A warm welcome to the 2016–2017 guide to staff development opportunities. The programme is constantly being updated, so we recommend you check online for the latest events and available dates via my.HR Our role in Staff Development is to support you in your personal growth and maximise your development potential. On an annual basis you will have a Performance and Development Review (PDR) which will help you to identify and plan your on-going training and development. This isn’t the only way you can identify your development needs, you can use our online resources, or speak to one of the team, as well as using this guide and My.HR to find out what is available to you. Here at Loughborough University we pride ourselves in the variety and strategically aligned courses on offer to all of our staff. Most of our programmes are fully funded and available all year round. However, remember that your development is not only about attending courses, we encourage all staff to find other ways of developing themselves and their careers, maybe through involvement in projects, secondments, finding a mentor or a coach, through job shadowing or getting involved in change projects. Every Department and School across the University has a nominated Staff Development Adviser who works with your HR Adviser to offer a full range of employee support, from recruitment and induction, through to individual, team and organisational development. We can offer you support at any stage of your career at Loughborough University. To find out who your Staff Development Adviser is please see our webpages www.lboro.ac.uk/staffdevelopment At organisational level, we align all of our activities to the University’s strategy, and we work hard to ensure that what we provide adds real value. We liaise with senior staff in order to identify organisational development needs and, sometimes this will result in us requiring you to undertake training, either because it’s a requirement of the law, or for best practice as an internationally recognised and UK leading institution. As in previous years, we will also be working on a number of projects to continue to support changes at Loughborough and we’ll be taking time to evaluate the impact of development activity more thoroughly. You can be sure of a warm welcome from everyone at Staff Development. We look forward to seeing you very soon. Siobhan and the Staff Development Team.

Full course listing at: www.lboro.ac.uk/services/ sd/courses-for-staff/ 01

Staff Development Guide 2016-2017

Essential training Bribery Act 2010 Briefing – Online

Non-Academic Probation Adviser Training

Respecting Diversity

Who should attend? For all managers responsible for taking new non-academic staff through their probation.

Who should attend? This half day interactive course – or an equivalent one run by Staff Development through your department – is mandatory for all members of staff.

Organisations in the UK face a new exposure to criminal liability for failing to prevent bribery. This can include liability for the unauthorised actions of their employees, subsidiaries and agents.

A practical two hour session using case studies and scenarios which will help ensure you make the most of the probationary period with your new staff.

This session arises out of the University’s commitment to equality and diversity and out of a desire to respond to recent changes in legislation.

It will cover core skills such as how to:

Welcome to Loughborough

It is University policy to comply with all applicable anti-bribery laws. Bribery or any form of corruption by a member of staff of the University may be considered gross misconduct and the member of staff may face dismissal. It’s therefore important that we understand the basics of the Act to avoid unnecessary difficulties.

a. clarify expectations and set meaningful objectives for the probation period

An essential 30 minute online briefing for all staff associated with Loughborough University, to enable everyone to apply the principles of the Bribery Act 2010.

This online course can be found on the Marshall’s system: https://lboro.learnupon.com/users/sign_in

Information Security Training – Online Mandatory for all staff.

Mandatory Fire Safety Interactive Course – Online

This is an online course which ALL University staff are required to complete and takes approximately 20 minutes to complete. This online course can be found on the University’s Learn system: www.lboro.ac.uk/services/sd/online

b. how to measure progress and give constructive feedback c. how to have difficult conversations if things are not going to plan.

Recruitment and Selection

Who should attend? All staff involved in recruiting and selecting staff, and any managers/team leaders who wish to brush up on their interviewing skills. This session is designed to help you become more effective when recruiting and selecting new employees, and ensure that the people you select are the best fit for the roles you need to fill. The course will also help you to develop your selection skills using a competency based interview approach.

Who should attend? All new staff (with contracts over three months). This is an informative and interactive introduction to Loughborough University. Participants are given an overview of the University’s current position and where we are heading in the future. You will get to meet senior members of university staff, and have a chance to put your questions to them. You also can enjoy a free lunch with your new colleagues and the members of the senior staff, sharing stories of your first few weeks/months on campus. This course is offered each month and new staff members are automatically assigned a place on the next available course and only need to contact us if they need to change the date they have been allocated.

We will consider the legal framework and will consider job descriptions, person specifications, and how to test for agreed selection criteria. We will also consider University policy and procedures as well as relevant legislation.

Recruitment and Selection – Online Refresher Training This refresher course is designed for Chairs of panels that have not attended the Recruitment and Selection course in the last five years, but is also a good refresher for anyone who would like a general overview of the recruitment and selection procedure at Loughborough. Please note however, this online training does not replace the need for staff to attend the one day Recruitment and Selection course. This online course can be found on the University’s Learn system: www.lboro.ac.uk/services/sd/online

— “Just wanted to say thanks for the ‘Welcome to Loughborough’ session, I really enjoyed it and it is a great opportunity to find out more about the university and fellow colleagues.” — Lynn Bailey

Loughborough University

Bespoke and tailored services We offer teams, departments, Schools or Professional Services a number of different tailored services on request:

Managing Change

• tailor our existing courses or programmes for you

Loughborough University, as any organisation, is constantly going through change. Some of these changes will affect people, and as a manager or team leader this short two hour session will give you practical pointers and reflection time to consider how to manage change most effectively. Please note this is just an introductory session into the subject, but there are other courses you could also consider.

• bespoke design, delivery and evaluation service – away day design and facilitation – team building and development • liaise with external providers • advise and act as broker with relevant internal expertise and set up your training • refer you to a more appropriate source of help. Some examples of the sorts of courses we regularly run specifically for a School, department, Professional Service or team include, but are not limited to:

Bite-Size

For team leaders and managers involved in managing change.

Monitoring Sickness Absence

Who should attend? All staff are welcome, but preferably those who are team leaders or managers who manage the sickness absence process. This can be a refresher for staff who have attended Staff Development’s Managing Sickness Absence course on the main programme.

The Bite-Size Sessions are a series of stand-alone two hour sessions taking a pragmatic approach to current Human Resource challenges.

This session looks at the importance of monitoring sickness absence and how staff can follow the sickness absence policy to monitor sickness trigger points.

Each session will provide a practical approach, whilst also giving you the opportunity to practice the skills needed to implement best practice.

Performance Management

Disciplinary Investigations

Who should attend? All staff are welcome, but preferably those who are team leaders or managers who currently run, or would like to be involved in running disciplinary investigations or hearings. This session looks at how to go about conducting a disciplinary investigation, the process involved, tips on running a thorough confidential investigation and an opportunity to develop the skills required.

Who should attend? All staff are welcome, but preferably those who are team leaders or managers who currently are, or will be dealing with capability/performance management. This session looks at the policies and procedures around capability and disciplinary and how to set targets to improve performance.

Probation Review

Who should attend? All staff are welcome, but preferably those who are team leaders or managers who currently are, or will be Probation Advisers. This session looks at the strategic reasons and advantages of having a probation review, the paperwork involved and a chance to practice setting SMART objectives in line with Loughborough University strategy. Others in this series include:

Full course listing at: www.lboro.ac.uk/services/ sd/courses-for-staff/ 03

• Managing Change • Effective Induction • Effective Performance Development Review

Staff Development Guide 2016-2017

Dealing with Change

We all go through change, both personal and in work throughout our lives and this course helps you to recognise how you cope with these changes. Itsâ&#x20AC;&#x2122; pragmatic approach offers an opportunity for you to talk about what things are changing in your area of the University, and why, and to understand how and why you respond to these changes in the way you do. It will help you learn how to deal with change positively and enjoy less stress in the process.

Disability and Mental Health Who should attend? All new and existing managers.

This is a bespoke session and run on request. Policies covered in this two hour bite size session will be Sickness and Stress and there will be two case studies to work through. We will look at ways we can support you.

Excellence at Loughborough

Tailored from our Excellence at Loughborough suite, which is Loughboroughâ&#x20AC;&#x2122;s suite of customer service training, we are able to tailor any of the courses specifically for your team or department, or for a group of teams or departments who need to work well together in order to deliver excellence in the delivery of their services or educational provision.

Successful Applications

Who should attend? Any staff looking to apply for an internal post or a promotion and those who are attending an interview. This is a practical course which looks at how to make the most of your application, from application form through to interview. You will gain advice on how best to market yourself and how to sell yourself at interview.

Working in Open Plan Offices

This is a facilitated session with guest speakers, for teams to discuss moves to open plan working. Included in the session is advice about making open plan working successful and as stress free as possible, and an opportunity to discuss how you want to work together in the new setting.

Loughborough University

Equality and diversity Disability and Mental Health Who should attend? All new and existing managers.

This is a bespoke session and run on request. Policies covered in this two hour bite-size session will be Sickness and Stress and there will be two case studies to work through. We will look at ways we can support you.

Respecting Diversity

Who should attend? This half day interactive course – or an equivalent bespoke one run by Staff Development through your School/ Department/service/team – is mandatory for all members of staff. New staff are not able to complete their probation until they have completed this course. This session arises out of the University’s commitment to equality and diversity and out of a desire to respond to recent changes in legislation. The sessions will focus on: • our rights and responsibilities, both organisational and individual, in light of recent equality legislation, and • explain why equality, diversity, harassment and bullying are key issues for the university to address • discuss the implications for our procedures and practices • discuss some pitfalls in the area • share examples of good practice.

Unconscious Bias

Who should attend? All staff. An awareness raising session on Unconscious Bias (To support the Equality and Diversity and Athena SWAN agendas).

The course highlights how managers should role model the expected behaviours.

‘Diversity in the Workplace’: recommended for staff with zero hours contracts, those that work less than 13 hours a week and have worked at the University for at least 8 weeks. Both the ‘Diversity in the Workplace’ and the ‘Bullying & Harassment’ courses are recommended to new staff generally, ideally to complete in their probationary period if possible. The online courses are strongly recommended to all existing staff as refreshers encompassing recent legislation changes.

This course covers:

• The need to develop a culture that helps to eliminate bullying and harassment in the workplace • The legal issues • The need to role model expected behaviours. Please allow just over an hour to complete the course and then complete the Quiz at the end in order to pass and gain your completion certificate.

Bullying and Harassment: Online Course

Diversity in the Workplace: Online Course

This online course is for all staff and can be taken anytime. It is recommended that new staff complete this during their probation period or at least in their first twelve months of employment at the University.

This online course is a refresher course on equality and diversity for all staff and can be taken anytime.

For all staff.

The course highlights the behaviour expected from all staff. This course covers:

For all staff.

It is especially recommended to staff who have not been on an equality and diversity course in the last four years or more. This course covers:

• What is meant by bullying and harassment

• Key features and provisions of the Equality Act 2010

• The effects it can have on people

• Broader equality and diversity issues

• The benefits of recognising and eliminating bullying and harassment in the workplace

• Your responsibilities and rights as a member of staff of the University.

• What can be done if someone is being bullied.

Please allow just over an hour to complete the course and then complete the Quiz at the end in order to pass and gain your completion certificate.

• Become more aware of own Unconscious Bias

Bullying and Harassment for Managers: Online Course

• Increase our awareness of strategies to manage our brain’s short cuts.

• The issues surrounding bullying and harassment

The following online courses can be found at: www.lboro.ac.uk/services/sd/directorytopic/equality-diversity

This course covers:

• Be aware of how that processing impacts on our behaviour and decision making

Design School

One hour online interactive E&D Courses: Which should I do?

Please allow just over an hour to complete the course and then complete the Quiz at the end in order to pass and gain your completion certificate.

• Explore the brain’s processing short cuts

— “I attended the Respecting Diversity course and although I have done two similar courses at previous employers, this was the best course I have done on the subject and appreciated that the important content had been conveyed in a way which was engaging and fun!” — Anthony Eland

For managers.

This online course is for all managers and can be taken anytime. It is recommended that new managers complete this during their probation period or at least in their first twelve months of employment at the University.

Equality Analysis: Online Course

This is available to staff as an Online course. Managers can request a face-to-face bespoke session by contacting sd@lboro.ac.uk.

Staff Development Guide 2016-2017

Delivering excellence Staff Development are supporting the Universityâ&#x20AC;&#x2122;s strategic commitment to delivering excellence via process improvement, by bringing together a suite of courses and online resources to help you look at improving processes to allow resources to be used more effectively and reduce costs.

Change Academy

By invitation from the Change Team.

Implementing Process Improvement

Who should attend? All managers, in particular grades 3-6. This programme is aimed at team leaders and managers. The purpose of this course is to help you identify process improvements in your own area, with the involvement of your team, and successfully drive these improvements forward. You have the opportunity after this programme to schedule time with a member of the Change team. To take advantage of this resource, please contact the Change Team directly. Their details can be found on the University website at the following website address www.lboro.ac.uk/services/change-projects/ about/

Managing Change: Bespoke

For team leaders and managers involved in managing change. Loughborough University, as any organisation, is constantly going through change. Some of these changes will affect people, and as a manager or team leader this short two hour session will give you practical pointers and reflection time to consider how to manage change most effectively. Please note this is just an introductory session into the subject, but there are other courses you could also consider.

Process Improvement Masterclass: Bespoke

Who should attend? Invite only course for those who have attended Change Academy or one of the process improvement courses. This two hour event is aimed at all colleagues from across the University who have previous experience of the Universityâ&#x20AC;&#x2122;s approach to improving services. The event will focus on some of the more testing aspects of the process improvement methodology; Measures, Principles and Experiment. Colleagues will have the opportunity to discuss the benefits and challenges presented by each of these stages and hear real case studies of how measures, principles and experiments have been implemented to enable positive change.

Leading Innovation and Change

Who should attend? This is a three day workshop aimed at managers, who may already be operating at Grade 7 or above, who will be managing innovation and change. This workshop is designed develop the understanding and ability of managers to lead innovation and change. We will look at the techniques used in continuous improvement, including Kaizen and business re-engineering. We will also consider ways to identify stakeholders during change, benefits, costs and overcoming resistance. As well as more detailed issues such as organising and planning change using Gantt charts and similar methods. The workshop will also challenge participants to think about the risk involved in change as well as the human and the financial factors.

Loughborough University

Leadership and management There are a number of ways to develop your leadership and management skills. As well as traditional short courses, you can now work towards a recognised leadership and management qualification. Difficult Conversations for Managers & Leaders

For individuals who manage staff and may be required to deliver challenging news, tough messages or engage in difficult conversations. *Must be in a management/team leader role* A difficult or challenging conversation with employees is a conversation where you have to manage emotions and information in a sensitive way. This half day course will equip you with practical and effective techniques to address difficult issues with honesty and integrity whilst managing the powerful emotions that can often arise. Typical difficult conversations scenarios may include (but are not restricted to) tackling personality clashes, work management issues, personal problems and resistance to change. Please note the course is not designed to specifically address formal performance issues and disciplinary situations.

Future Leaders Programme

This programme is offered on alternate years to senior academics and professional services directors and deputies the opportunity to develop their leadership skills. This is done through problem based learning and focusing on the Loughborough way. This 12 month programme, sponsored by the Vice Chancellor and his team includes areas such as Leadership in the HR context, Leading Innovation and Change, Making Financial Cases and HR issues, such as Performance Management. The Chief Operating Officer and Deans of Schools make recommendations about Grade 8 (and above) staff who should apply for this exciting developmental programme. Further details are available from the Staff Development web page: www.lboro.ac.uk/ services/sd/management/flp_information/

Managing Sickness Absence

Who should attend? Anyone managing staff in the University. This course is intended to share best practise and give you the skills needed to manage sickness absence with your staff. This course is not about the process of recording absence, but is about the management of absence.

Performance Management

Suitable for members of staff who are managers or team leaders. Managing performance is often seen as a challenging part of the management role, however when done effectively it can boost individual and team morale and make already good performance great. This practical session will give Loughborough Universityâ&#x20AC;&#x2122;s managers and leaders the confidence to deal with both good and poor performance effectively in line with strategic aims. 07

Planning Effective Induction

Suitable for anyone who has attended Recruitment and Selection, or anyone responsible for the induction of new members of staff. A bite size course about the practicalities of running an induction programme for new members of staff and the importance of getting the induction process right.

Project Management in the Real World

Suitable for everyone, academics, research staff, managers and administrative staff. Numbers are restricted to ensure participants gain the best experience of the event and priority will be given to academics and managers. A full day introduction to the process of managing projects and the tools to assist in planning and tracking progress. This course is intended to be immediately applicable to planning and managing academic and research projects as well as commercial or internal projects. It covers the theory and principles of project management within the context of any project management methodology.

Stand and Deliver: Making Powerful Presentations Suitable for all staff.

Delivering presentations are key to promoting ourselves, the work we do in addition to sharing knowledge and communicating important information. So why is it the thought of doing these fill a large number of people with fear and dread at all levels, no matter how experienced they are in their role? Learning to be good at presenting is easy as long as you know the basics, appreciate the audience, trust in your own creativity and get some practice in. The more you do the better you get. Anxiety is often the main issue when delivering presentations and can get in the way of delivering your message with impact and confidence. This session will focus on drawing out your strengths â&#x20AC;&#x201C; not highlighting perceived weaknesses and will aim to remove the fear of making presentations and get a real connection with your audience.

Understanding the Impact of Stress (for managers & team leaders)

Suitable for: Any member of staff who manages others or is responsible for a team. This course is only suitable for individuals within a supervisory or management role and this is a prerequisite of the course that delegates must be in this role. Attending this course will enable you to develop an understanding of the impact of stress in your own organisation and team members.

Staff Development Guide 2016-2017

Loughborough Leadership Framework (LLF) This Leadership Framework has been developed to help you identify the strengths you have in specific leadership attributes. It will help you and your PDR reviewer identify the development that would be appropriate for you. The framework has been developed specifically for Loughborough University, with significant input from staff across the organisation. The attributes used are ones staff felt were important for an effective Loughborough leader. This framework is aimed at anyone in a current leadership role or with aspirations to take on a leadership role, or who have leadership elements within their role (for example programme directors, project managers). The questionnaire should be completed once a year before your PDR (the closer to the date of your PDR the better). The results will be discussed at your PDR so that any future leadership development needs can be identified and recorded. For further information visit our web page www.lboro.ac.uk/services/sd/llf/ and to access the report please follow this link: https://llf.lboro.ac.uk/login/ We would welcome your feedback on this report by email please to: Siobhan Oâ&#x20AC;&#x2122;Reilly, S.Oreilly@lboro.ac.uk

Help: Sign-in and general enquiries email: llf@lboro.ac.uk Specific questions regarding the content of the report and your feedback, please email: S.Oreilly@lboro.ac.uk

Loughborough University

Institute of Leadership & Management We are pleased to be able to offer a range of Institute of Leadership and Management (ILM) qualifications ranging from the level 2 Award in Leadership and Team Skills through to the Level 5 Diploma in Leadership and Management.

These programmes are fully funded by Staff Development. After attending the relevant briefing, you will need to submit an application form for consideration before you are registered onto any of the ILM programmes. We reserve the right to charge your department on a cost recovery basis if you fail to complete the requirements of the programme. This does not apply to exceptional cases. ILM Programmes are NOT for postgraduate research students.

Staff Development Guide 2016-2017

All ILM Programmes expect you to draw from experience gained in your current role to help you complete the assignments. If you do not have this work related experience, it is difficult to meet the ILM Assignment criteria.

Aimed at Team Leaders/Managers from Grade 5 to 7, but it is also a good foundation programme for anyone in a higher management grade who has not previously attended any leadership development or is new in post. In order to undertake this programme you need to be in a team leader role.

ILM Level 3: Award in Coaching

Aimed at any team leaders, managers and aspiring managers who want to develop practical coaching skills, whilst gaining a qualification at the same time. This programme may also be suitable for individuals who are not in a line management role, but who may benefit from developing their coaching skills to use with others.

ILM Level 4: Certificate in Leadership and Management

This is a top-up programme. Applications can only be considered once you have passed Level 3 Award in Leadership and Management. This strategic Leadership programme is aimed at managers from Grade 5 to Grade 7 and above. This strategic leadership programme is aimed at managers from Grade 5 to Grade 7 and above.

ILM Level 5: Certificate in Coaching and Mentoring

For team leaders/managers Grade 6 upwards, or for people who want to be coaches/develop coaching skills who have gained previous qualifications in coaching and mentoring or a related subject, may want to consider this programme as part of their development as it explores coaching and mentoring in greater depth.

ILM Level 5: in Leadership and Management

This strategic Leadership programme is aimed at managers Grade 7 and above, those who are new to the role, moving to a more senior role, or who wish to learn more about Leadership and Management at Loughborough. The level 5 units below can be taken to gain a level 5 Award, Certificate or Diploma (see below). Please note that the Award units must be the three outlined below.

ILM Level 5: Matrix for Award, Certificate and Diploma in Leadership and Management

ILM Level 5 in Leadership and Management.

Understanding the management role to improve performance

This module must be taken first.

Diploma

ILM Level 3: Award in Leadership and Management

Diploma

Aimed at Team Leaders up to a Grade 5, but is also a good foundation programme for anyone in a higher management grade who has not previously attended any leadership development, is in a new post, or is looking to move into a management post.

Certificate

ILM Level 2: Award in Leadership and Team Skills

Certificate

ILM Level and Title

Award

ILM Levels 2, 3, 4, Matrix for Award and Certificate

Award

BRIEFINGS for all ILM programmes: You MUST first attend a briefing session that allows us to assess the correct level of development for you at this time and give you a chance to understand the ILM levels, differences between Award, Certificate and Diploma and the structure of the programmes. Some people find it helpful to bring their manager to this briefing.

Leading Innovation and Change Human Resource Management Making a Financial Case Managing Improvement Understanding Financial Management Becoming and Effective Leader

This module must be taken last.

DIPLOMA – Route 1 • Action Learning

Starting from September 2016. This module runs throughout the programme and is introduced with ‘Understanding the management role to improve performance’.

DIPLOMA – Route 2 • Understanding the Importance of Marketing in the Organisation. • Understanding the Impact of Stress (for managers & team leaders). • Project Management in the Real World.

For those who have completed Level 5 before September 2016 you will need Route 2 to top-up to a Diploma.

– OR –

Loughborough University

ILM Level 2: Award in Leadership and Team Skills

ILM Level 3: Award in Leadership and Management

ILM Level 5: Certificate in Coaching and Mentoring

This programme consists of three delivered sessions and two Assignment Tutorials spread over 5 weeks. It is essential to attend all sessions in order to gain the qualification.

This programme consists of 4 delivered sessions and one half-day Assignment Tutorial spread over 5 weeks. Some work will be required between workshops, including some written reflection work and preparation for your final presentation, which is assessed.

This programme consists of 5 full day workshops plus 12 hours of coaching with associated reflective coaching diary.

Programme units include:

Developing yourself as a team leader

This unit looks at you as a team leader and focuses on your responsibilities and levels of authority. We also consider ways to develop you as a leader, looking at areas such as receiving feedback and setting your own personal improvement plan.

Developing the work team

This unit focuses on helping you to understand more about how your team functions. Looking at ways to improve team performance and also how to assess the training needs of the team and address these needs.

Improving performance of the work team

This unit looks more closely at the performance of the team. Considering the levels of performance expected and how these are determined, addressing underperformance and understanding what motivates people.

Programme units include:

Understanding Leadership

This unit will cover the different leadership styles and qualities. You will review your own leadership qualities and potential.

Leading and motivating a Team effectively

This unit will deal with connecting the team with the vision and strategy. You will learn the importance of being able to motivate teams and individuals to achieve objectives. The unit also covers the role the leader plays in supporting and developing the team.

ILM Level 3: Award in Coaching This programme consists of three full days and 1 half day workshops, plus six hours of coaching with associated reflective coaching diary. Programme units include:

Understanding good practice in workplace coaching

In this unit weâ&#x20AC;&#x2122;ll look at the roles and responsibilities, characteristics and behaviours of a workplace coach. You will also learn how to plan and organise workplace coaching sessions.

Reflecting on workplace coaching skills

This unit enables you to learn how to reflect and review your coaching performance and make improvements where necessary.

Undertaking coaching in the workplace

You will undertake coaching in the workplace. Then you will monitor and review your own workplace coaching performance. This unit will give you the skills to do this.

This powerful and very practical programme uses up-to-the-minute research, tools and techniques to develop the twin themes of individual coaching competence and coaching in an organisational context. The programme explores the management of coaching as well as developing the skills, confidence and competence of those coaching at a managerial level. Programme units include:

Unit 1: Understanding the skills, principles and practice of effective management coaching and mentoring. Unit 2: Undertaking management coaching or mentoring in the workplace. Unit 3: Reviewing own ability as a management coach or mentor.

Staff Development Guide 2016-2017

Units associated with ILM courses but you can attend as a standalone session: ILM Level 4: Certificate in Leadership and Management Becoming a Resilient Manager

This workshop is designed develop individual mental toughness. The workshop also explores the importance and implications of mental toughness, be able to assess own mental toughness, understand the implications of own mental toughness in terms of personal effectiveness within the organisation, understand how mental toughness can be developed and examine your own mental toughness. These workshops are aimed at those people who would qualify for the Level 5 programme, but are unable to commit to gaining the full qualification.

Delegating Authority in the Workplace

This workshop is designed to give managers a greater understanding of how to delegate a task in the workplace and examine ways to improve their ability to delegate and empower others. The workshop also explores the advantages and disadvantages of delegation, principles of effective delegation, delegating to empower others, constraints and benefits of empowerment, techniques for deciding the most appropriate individual, defining authority and power, responsibility and accountability and techniques to monitor outcomes of delegation.

Understanding the Importance of Marketing for an Organisation

This workshop is designed to give managers a greater understanding of the importance of marketing for an organisation. The workshop also explores the marketing management as a process, using marketing management to increase customer base, improve organisational image, and to increase perceived value, environmental scanning and situation analysis, market share as an indicator of market competitiveness, primary and secondary research to determine market trends, industrial and consumer market segmentation, product life cycle and competitor profiling.

ILM Level 5 Award, Certificate and Diploma in Leadership and Management Understanding the Management role to improve management performance

This is a 2.5 day workshop, open to all managers Grade 7 and above. It is aimed at any managers wanting to understand more about their role and the way the University works.

This workshop is designed to give managers a greater understanding of how the University functions and also how your role as a manager fits into the overall management framework of the University. There will be an opportunity to hear from key members of the senior management team to get a real understanding of the purpose of mission and value statements of the University as well as the stakeholders. The workshop also explores the communications culture of the organisation and the challenges that may be encountered with communication. We also will consider issues such as networking and go onto look at your own personal style of management and communication and how this may affect your situations and the individuals you deal with. As a member of staff completing the ILM Level 5, you will also be expected as part of your management and leadership development to attend Action Learning sets which will begin following your attendance on this unit. These tend to be three hour sessions and run approximately 6 times a year, these will provide you with continued structured support throughout your programme.

Leading Innovation and Change

This workshop is designed to develop the understanding and ability of managers to lead innovation and change. We will look at the techniques used in continuous improvement, including Kaizen and business re-engineering. We will also consider ways to identify stakeholders during change, benefits, costs and overcoming resistance. As well as more detailed issues such as organising and planning change using Gantt charts and similar methods. The workshop will also challenge participants to think about the risk involved in change as well as the human and the financial factors.

Human Resource Management (Managing Recruitment)

This workshop is designed to give managers a greater understanding of how the University functions and also how your role as a manager fits into the Human Resource Management framework of the University. The workshop explains the role and relevance of human resource planning in the University and looks at the legal requirements on human resource planning and on recruitment as well as looking at the University’s own HR policies and practices.

Making a Financial Case

This unit is designed to help demystify some common financial concepts and enable you to develop your understanding and ability to use financial evaluation techniques to inform management decisions. It covers areas such as: • the nature of revenue costs and capital expenditure • products and service costing techniques • break-even analysis • margin and standard costing models • allocating costs • relevant costs in decision-making • costing systems in use at Loughborough • techniques to reduce costs • activity based costing • budgetary control and variance analysis • financial evaluation techniques • factors in considering and recommending revenue expenditure • effective methods to present financial information to support recommendations. The unit explores how these concepts and financial principles are applied within Loughborough’s systems and procedures, enabling you to engage with your Finance Office colleagues and financial decision making committees such as Operations Sub-Committee, in an informed way.

Managing Improvement

The aim of this unit is to focus on managing quality, but looking at your own practices and also the university on a wider basis to consider how we can improve and simplify services between departments/teams. We will be discussing the impact that departments have on each other and trying

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to identify ways to create the best overall experience for everyone that comes into contact with Loughborough University. The unit will focus on: • the differences between quality assurance, quality control and quality auditing

Becoming an effective and authentic leader requires individuals to constantly consider their style and approach and evaluate the impact they have on others. This unit will enable you to critique your key leadership responsibilities of:

• quality systems such as BSI, ISO and IiP (benefits and accreditation)

• taking responsibility

• the concept of total quality management

• contributing to overall vision and goals, setting direction

• tools and techniques for assessing and maintaining quality and customer requirements

• setting and providing guidance on values • stimulating innovation and enterprise

• how improving internal customer service across departments improves quality

• anticipating, planning for and leading change

• the pros and cons of using service level agreements between departments

• overcoming obstacles

• scoping an improvement plan to identify and prioritise areas for improvement, define success criteria and set targets for improvement to meet customer requirements, whoever those ‘customers’ might be.

Understanding Financial Management

This unit will help you develop your knowledge and understanding of finance at Loughborough, the value of management accounting and the process of budget setting and control.

• delegating and empowering others • setting objectives for teams and individuals • modelling appropriate behaviour • representing and protecting your team and feeding back • developing individuals and your area of the organisation. The unit will also help you explore your self-leadership: • emotional intelligence, using models developed by different theorists

The unit will covers areas such as:

• evaluating your strengths and weaknesses

• accounting documentation, such as balance sheets, profit and loss accounts, income and expenditure accounts

• identifying your own continuous self-development and how to identify opportunities to continue developing.

• financial performance measures at Loughborough

Furthermore, this unit brings a focus to:

• cash, profit and cash flow forecasting and credit control

• your communication approach for persuading and negotiating

• sources of finance and funding within the Higher Education Sector and at Loughborough, and their characteristics

• developing vision and goals for significant projects or work programmes

• the role of the management accountant

• scanning the internal and external environment

• Loughborough’s stakeholders and financial expectations

• gaining motivation and commitment of others

• financial performance indicators and their role in achieving objectives

• mentoring and supporting others development.

and on budgets:

• budgetary techniques for controlling operations

• the nature and purpose of financial and non financial budgets • methods of preparing budgets.

Becoming an Effective Leader

• how variances are calculated and used to analyse extent, source and cause of budgetary deviation • techniques for monitoring and controlling costs.

ILM Level 5 Diploma Routes 1 and 2 Understanding the Importance of Marketing for an Organisation

Understanding the Impact of Stress (for managers & team leaders)

Project Management in the Real World

Managing Projects in the Organisation This unit is designed to give managers an understanding and ability to be able to manage projects.

The unit also explores project sponsors, stakeholders and scope, Gantt and bar charts, critical path analysis, methods of reducing project times and costs, methods to monitor and evaluate project progress and final outcomes, project communication methods, project management terminology, project life cycle to name a few. This is a self study unit, but you must complete ‘Project Management in the Real World’ before taking this unit.

Staff Development Guide 2016-2017

Dealing with Difficult Customers

Who should attend? All staff – in particular those people dealing with other members of staff, students and visitors on a regular basis. Most of us will at some time or another experience difficult situations with certain people or certain types of behaviour in others; be this aggression, sarcasm, put-downs, threatening or abusive behaviour. This session will help to build confidence and skills in dealing with these situations in a positive and effective way. NB: This course is not about managing difficult people – for related courses please see the management and leadership development programme.

Improving the Experience

Excellence at Loughborough

Who should attend? All front line staff dealing with students, staff or visitors – in particular support staff. This course is aimed at giving participants the opportunity to reflect on the levels of service they offer their colleagues/ students/customers. We look into creating good impressions, choosing the right attitude and understanding basic body language.

The International Experience

Who should attend? All staff that deal with International Students, Staff or Visitors. This is a course for all staff with the aim of sharing experiences and good practices. Whether you are a member of staff who wishes they had paid more attention at school in geography lessons, or someone who has travelled the world and experienced lots of cultures; it doesn’t matter! It’s all about creating an International Experience for everyone at Loughborough University.

Loughborough University

Personal and skills development Art of Brilliance 1

safe, practical and effective ways to restore confidence and self-esteem.

Inspiration to change the way they think about work/life and relationships and to create a positive climate around them, tangible ideas which will have an immediate and positive impact at work and at home.

Building Your Own Resilience

Who should attend? For all staff who want:

This workshop uses the latest concepts of Positive Psychology, Emotional Intelligence and Neuro Linguisitc Programming NLP to explore how you can be you brilliant. Life is full of choices. Experience tells us that most people don’t realise the range of choices available or the massive positive influence they can have if they make the right choices about themselves and their attitude.

Art of Brilliance 2

Many of us are trying to cope with the things that the world throws at us on a daily basis, changing economic climate, uncertainty, changing roles, values and cultures, working with limited resources. The world has always been a challenging place and one thing is for certain, change will continue to happen. So we need to learn how to build our own resilience in order to work our way through the challenges and pick ourselves back up when things do go off course. All of this will help us to explore new experiences and challenges and reach our potential.

Who should attend? All staff who have already attended the workshop entitled “Art of Brilliance 1”.

This two hour workshop is aimed at all staff members who feel they would benefit from building their own resilience.

This workshop aims to build on the excellent habits from “Art of Brilliance”, reviewing progress to date and taking the messages one step further. The aim is to stop the slide back to mediocrity and instil permanent change.

It is really an introduction to the subject and a chance to share tips and ideas with other people about how to steer our way through the day to day challenges of life.

This session provides an appropriate academic underpinning to the subject area, as well as a platform to discuss “live” issues within the delegates’ business. The entire session is set against the backdrop of rapid organisational change and the need for new ways of thinking and behaving that will create world class teams. We re-visit the principle messages from “Art of Brilliance” before moving into more detail about comfort zones, thinking styles and tackling negativity. Being an occasional 2%’er is OK. Living there permanently is life-changing!

Although the terms mentoring and coaching are often used interchangeably, they are in fact very different. A mentor is often more senior and can help guide you in the choices you make, a coach on the other hand is someone trained to help you find your own solutions through effective questioning, listening and feedback. Both can provide excellent individual and organisational benefits so it’s a question of selecting the right option for you.

Building your Confidence

Who should attend? Open to all staff. This session will look at past and present causes of a lack of confidence and suggest 15

Who should attend? Any member of staff.

Coaching and Mentoring Opportunities

Take a look at the Staff Development web pages for more information on coaching and mentoring at: Coaching www.lboro.ac.uk/services/sd/coaching Mentoring www.lboro.ac.uk/services/sd/other/ mentoring

Job Shadowing

Purpose of Job Shadowing: Job Shadowing gives you the opportunity to become familiar with someone else’s role or responsibilities within Loughborough University. Job shadowing can help you develop your understanding of a process or procedure to help you in your role going forward, or it could help you understand more about a totally different role to one you currently have. It can also provide a fantastic opportunity to build relationships with colleagues from other areas of the University. Changes to the scheme – we are encouraging all staff to self-manage their own job shadowing at a time suitable to the shadower and shadowee. For useful resources to help you, please view our web pages: www.lboro.ac.uk/services/sd/other/jobshadowing

Local Government Pension Scheme and Prudential AVC Scheme

Who should attend? All members of the LGPS scheme.

New pension scheme rules are in place... time to review your plans. The new Local Government Pension Scheme (LGPS) rules came into effect on 1st April 2014, so now really is the ideal time to spend an hour with us to understand your options. Are you on track to retire when you want to? Loughborough University has invited one of Prudential’s Regional Workplace Consultants, to host seminars designed to help you think about your personal situation. We’ve been working together with Prudential since 31/03/1996. The seminars are factual and informative and last around an hour. The Prudential representative will give you useful information, but not advice. The seminars are for everyone who would like to know more about their pensions, not just those who are approaching retirement.

Staff Development Guide 2016-2017

— “I attended the LGPS and Pru AVC Scheme course and found it most informative.” — Sue Savin Staff Development

USS Pension Scheme and Prudential AVC Scheme

Who should attend? All members of the USS scheme. Will you have enough money to live on when you retire? You may consider this a difficult question to confront, but it is not one you should ignore – the longer you leave it, the more money you could potentially be missing out on. Loughborough University has invited one of Prudential’s Retirement Education Consultants, to host seminars designed to help you think about your personal situation. We’ve been working together with Prudential since 1993. They can help you consider a tax-efficient savings vehicle which many Universities Superannuation Scheme (USS) members are currently taking advantage of. The seminars are factual and informative and last around an hour. The Prudential representative will give you useful information, but not advice. The seminars are for everyone who would like to know more about their pensions, not just those who are approaching retirement.

Working Effectively with Students in Distress

Suitable for: Any member of staff whose role brings them into contact with students. Responding effectively to students who present to staff in distress can be a daunting prospect. This practical two hour workshop will examine the physiological response to stress and the implications this has for responding effectively. There will also be an opportunity to understand and practice the elements of effective listening, think about appropriate referrals and discuss the limits of the helping role.

You do not have to have decided when you are going to retire, in fact we would encourage you to come along long before you have decided. This is an opportunity for you to think about what changes you want to make to your career later in life and goals you want to achieve. As well as thinking about some of the implications of making these change.

along with you, please just make sure you let us know when booking. During the day we aim to cover the following questions:

Preparing for Retirement

This is an invitation to you and your partner to this one day event to think about your future and have an opportunity to start planning for it. Your partner does not have to work for the University, but they are welcome to come

• How do I know I am going to be financially secure in my retirement?

Who should attend? This workshop is aimed at all University staff, regardless of their age, who want to learn more about planning for the future and their retirement.

• What is retirement? Is there such a thing these days? • When should I be thinking about retirement is there a set time?

• Are you really prepared for it? 16

Loughborough University

is easy as long as you know the basics, appreciate the audience, trust in your own creativity and get some practice in. The more you do the better you get.

Time Management

Anxiety is often the main issue when delivering presentations and can get in the way of delivering your message with impact and confidence. This session will focus on drawing out your strengths – not highlighting perceived weaknesses and will aim to remove the fear of making presentations and get a real connection with your audience.

This session will help participants to:

The Mindfulness eight-week course: Increase Resilience and Effectiveness • What will you do all day when you don’t have to spend all your time working? • How will your relationships adapt to the change? • Can you maintain an active mind and healthy body? These are some of the questions which this workshop will address. It is never too early to prepare for retirement. Don’t leave it to the last minute! For additional information please visit the website Preparing for retirement: www.lboro.ac.uk/services/sd/retirement

Stand and Deliver: Making Powerful Presentations

Who should attend? All staff.

Who should attend? All members of staff who are open to experience meditation. Mindfulness is a 2,500 year old meditation practice that is increasingly relevant for today’s fast pace of life. The eight-week Mindfulness Course is non-religious and designed to teach you ways of paying attention in the present moment to yourself, others and the world around you. The key part of this is learning simple meditation practices such as the Body-Scan Meditation, ‘Mindful’ Movement and Sitting Meditation; one of which you are encouraged to perform daily between sessions. The course also aims to help you identify ways of working with and understanding your habitual ways of thinking and to develop strategies for more effective interpersonal communication. Research shows that people who adopt Mindfulness techniques as part of their daily life: • have increased ability to pay attention and concentrate • have raised levels of emotional intelligence • have increased resilience • have improved relationships • are more aware of their thoughts and feelings and better able to manage them. Other Information: Attending an Introduction/ Taster Session for the Mindfulness eightweek course is essential prior to enrolling on the Mindfulness programme.

Who should attend? Open to any member of staff who would like to improve their time management skills.

• share experience to find out what makes effective time management a challenge • look at various models which may help you plan your time more effectively • consider the consequences of not being in control • develop strategies to help deal with identified obstacles to effective time management.

Train the Trainer

Who should attend? Any member of staff who needs to do occasional training as part of their role on a one to one basis or to groups. There is pre-work involved in this programme. This programme is aimed at anyone who needs to train others as part of their role on a one to one basis or a group basis. We will look at some of the key issues involved when trying to train people. Everyone attending this programme will be required to run a practice training session to show what they have learnt and also to develop their own personal skills through gaining constructive feedback from fellow colleagues and tutors. The programme is spread over three days to allow people the chance to practise their skills. There will be an assessment on the final day of the programme, each participant will be filmed as part of the assessment and will be given access in order to review their performance in their own time. A certificate will be presented to all successful participants for the full attendance and completion of the final assessment.

Staff Development Guide 2016-2017

For all these sessions you are advised to first attend a combined briefing to find out more about the programmes and which would suit you best.

Springboard Suite Staff Development is fortunate to be able to offer staff personal development along with professional development. We have a number of staff who have become licensed to deliver the well renowned and internationally known springboard programmes. Springboard is an expert international training company with a proven track record in work and personal development training.

Springboard Suite Combined Briefing Who should attend? All Staff.

This is a combined briefing session for all of our Springboard programmes: Fresh Steps – aimed at the more experienced workers Spring Forward – aimed at new, aspiring or first line managers Springboard – aimed specifically at women All of these programmes are aimed at giving you the opportunity to take time out to look at your life both personally and at work. It’s an opportunity to revisit or even identify your aspirations and dreams but also to recognise your achievements.

Fresh Steps Programme

to be set, relaunching yourself, presenting your experience positively, setting goals and devising a practical action plan to turn your goals into reality. Other Information: It is preferable for you to attend a briefing before coming on the full programme, but not essential. Please check my.HR for Personal Development Programme – Combined Briefing Session As part of the programme we will be taking a walk so please remember to bring suitable shoes and clothing for all weathers!

Springboard Women’s Development Programme

Who should attend? The Springboard programme is designed specifically for women who wish to take stock of their lives and take time out to consider their own goals and aspirations. Springboard is a personal development programme and the outcome will vary depending on the individual, how much the individual wants to participate and personally get out of it. Potential outcomes are:

Spring Forward Programme

Who should attend? For men and women members of staff who are either: considering a move into a management or leadership role, or eager to progress further in their management or leadership role. Spring Forward is a personal development programme and the outcome will vary depending on the individual, how much the individual wants to participate and personally get out of it. Things that are covered include: • putting your positive attributes to work • harnessing your ‘drivers’ for increased success • developing and improving your leadership • presenting yourself positively as a leader • gaining coaching and mentoring that supports your aspirations • understanding how your brain ticks, for increased effectiveness • how men and women communicate at work

Who should attend? For members of staff who are open to reassessing their lives and setting new goals.

• Have more self confidence

• creating a vision for the future that puts a spring in your step

• Communicate more effectively and assertively

• getting to grips with your perceived barriers to success

Fresh Steps is a personal development programme and the outcome will vary depending on the individual, how much the individual wants to participate and personally get out of it.

• More positive attitude to work/life

• relaxation and stress management

• Improved work/life balance

• setting imaginative yet realistic goals

• Able to set own goals, prioritise and achieve them

• hearing other people’s perspectives on your issues. (In evaluations, this is the aspect most highly valued by participants.)

Topics addressed include; successfully dealing with change, your health issues, the importance of exercise and relaxation, your successes and learning to enjoy them, what do you want from your work now, your relationships with other people, mentoring and coaching younger colleagues, eldercare, what’s important to you, reassessing values, finance, your changing relationship with time, the three boxes of life and how to get out of them, clearing out your attic, cherishing the special things and making space for new things to come into your life, looking to the future, gathering information to enable goals

• Gain a network of contacts and information • Understand how to develop and reach own potential. Other Information: It is preferable for you to attend a briefing before coming on the full programme, but not essential. Please check my.HR for Personal Development Programme – Combined Briefing Session Please wear smart/casual comfortable clothing. Please bring a pen/pencil to use to write in your workbook.

• making an impact in the way you present your ideas. Other Information: It is preferable for you to attend a briefing before coming on the full programme, but not essential. Please check my.HR for Springboard Suite Combined Briefing. The outcomes from these programmes will vary depending on the individual, how much the individual wants to participate and personally get out of it. 18

Loughborough University

Administrative Skills AdNet Events

Who should attend? All admin, secretarial and clerical staff, in the administrative services job family. By attending network events, you have an opportunity to keep up-to-date with University developments, discuss topics of common concern and contribute to this vibrant network across all departments and sections.

Chairing Better Meetings

Anyone who may need to chair meetings and wants to handle them with care, professionalism and confidence. If you’re feeling “no, not another meeting” this programme will help you to plan, manage and execute better meetings that achieve the results you want. We will explore what you need to do before your meeting, how to handle your participants in the meeting and how to ensure that actions are put in place after your meeting.

Effective Minute Taking

Who should attend? Individuals that have little or no experience of minute taking – or anyone that is looking to improve their skills. This course aims to improve delegate’s confidence and ability in minute taking. It will introduce them to new techniques and templates whilst giving them the chance to practice what they have learnt in a supportive and relaxed environment.

Grammar, Punctuation and Proofreading

Who should attend? This workshop is open to Loughborough University administrative staff who would like to improve their grammar and punctuation. Most people know that a sentence begins with a capital letter and ends with a full stop. Do you know how to construct a clear, comprehensive sentence? Do you write in clear, straightforward English? Do you know what the grammar check means when it says you are using the passive voice? Are some of the rules and conventions of punctuation and grammar a bit hazy? Some of the things you were taught at school have changed; some of you may have learnt very little grammar at school. This workshop has been designed for admin staff who would like to refresh their knowledge of grammar and punctuation and ensure that they are following best practice. The course is not a technical one, but is one that considers the practical application of grammar and punctuation to written communication.

Speed Reading

Who should attend? Suitable for all admin staff. Do you sometimes feel daunted at the prospect of mountains of reading? Is it hard to prioritise your reading? Would you like to improve your concentration when reading? Is it hard to recall and use what you’ve read? Do you worry about missing something vital when you read? If you answer yes to any of these questions, then this workshop is for you! In this age of information overload, speed reading skills will help you to conquer those stacks of unread memos, reports, manuals, newspapers and journals. This technique is more than just reading fast, it’s about reading efficiently. It involves selecting carefully what you will read and deciding when and how you will read these items. This Speed Reading course aims to help you learn the techniques of reading faster with good comprehension. If you practice these skills you will harness the huge reserve capacity of your mind – and you’ll be surprised at what you can achieve.

Staff Development Guide 2016-2017

Technicians Development Apprenticeships

A new programme for apprenticeships is running this year and more details will become available on our web page: www.lboro.ac.uk/services/sd/you/technical

Other technical training

If you have specific training needs then please do not hesitate to contact Staff Development. As a general guide, the Staff Development Technicians Training budget will fully fund â&#x20AC;&#x2DC;transferable skillsâ&#x20AC;&#x2122; related training. More specialised or departmental specific training will be subject to negotiation and may attract partial funding from the training budget.

TecNet

A bi-annual networking forum has been established, entitled TecNet, which will represent all staff in the Technical (TE) job family across both Schools and Professional Services. The aim of TecNet is to create and maintain an identity for technical staff at Loughborough, share best practice and explore issues that impact on the TE role in general. TecNet sessions will be run throughout the year so keep checking the Technicians web page to check for dates and times! Visit: www.lboro.ac.uk/services/sd/you/ technical We will keep you informed of topics to be covered via the Technicians E-newsletter. If you wish to subscribe to the Technicians E-newsletter, then please visit the technicians web page above for details. If you have suggestions for topics you would like covered, please let us know via email: n.e.skinner@lboro.ac.uk

Loughborough University

Online resources Online interactive courses provided by Marshalls:

Online learning via the Learn system:

Bribery Act 2010 Briefing Organisations in the UK face a new exposure to criminal liability for failing to prevent bribery. This can include liability for the unauthorised actions of their employees, subsidiaries and agents.

Information Security Training – Online Who should attend? Mandatory for all staff.

— “Combating the risks of bribery is about common sense and not about burdensome control.“ — Secretary of State

Bullying and Harassment An online course for all staff. It is recommended that new staff complete this during their probation period or a least in their first twelve months of employment at the University. The course highlights the behaviour expected from all staff Bullying and Harassment for Managers An online course for all managers. It is recommended that new managers complete this during their probation period or a least in their first twelve months of employment at the University.

The training module will take approximately 60-90 minutes to complete and will provide you with an overview of the key issues concerning data protection and how information can be managed both effectively and securely. The module is not intended to be exhaustive and it may be that you work in an area that requires more bespoke training and guidance. Where appropriate, this will be offered as part of continued developments in this area and following further discussions with Deans and Service Managers. The training is mandatory and should be completed within one month. Recruitment and Selection Online Refresher Training This online refresher course is designed for Chairs of panels that have not attended the Recruitment and Selection course in the last five years, but is also a good refresher for anyone who would like a general overview of the recruitment and selection procedure at Loughborough. Please note however, this online training does not replace the need for staff to attend the one day Recruitment and Selection course.

Online learning via Cardinus Fire Safety Plus Interactive Course Who should attend? Mandatory for ALL University staff. This mandatory online course takes 20 minutes to complete. https://idp.lboro.ac.uk/simplesaml/saml2/idp/SSOService. php?spentityid=https://uk2secure.cardinus.com/SSO/SAML2/ lough77fsp/crs This course is offered by Cardinus.

All other managers should try and complete this as soon as possible. The course highlights how managers should role model the expected behaviours. Diversity in the Workplace An online refresher course on equality and diversity for all staff. Especially recommended to staff who have not been on an equality and diversity course in the last two years or more. Find out about legislative changes and how that affects you. Equality Analysis An online tool to meet the general Public Equality Duty of the Equality Act 2010.

Other useful resources: Loughborough Leadership Framework (LLF) This Leadership Framework has been developed to help you identify the strengths you have in specific leadership attributes. It will help you and your PDR reviewer identify the development that would be appropriate for you. The framework has been developed specifically for Loughborough University, with significant input from staff across the organisation. The attributes used are ones staff felt were important for an effective Loughborough leader. This framework is aimed at anyone in a current leadership role or with aspirations to take on a leadership role, or who have leadership elements within their role (for example programme directors, project managers). The questionnaire should be completed once a year before your PDR (the closer to the date of your PDR the better). The results will be discussed at your PDR so that any future leadership development needs can be identified and recorded.

Staff Development Guide 2016-2017

For further information visit our web page http://www.lboro.ac.uk/ services/sd/llf/ and to access the report please follow this link: https://llf.lboro.ac.uk/login/ We would welcome your feedback on this report by email please to: Siobhan O’Reilly: S.Oreilly@lboro.ac.uk Help: Sign-in and general enquiries email: llf@lboro.ac.uk Specific questions regarding the content of the report and your feedback, please email: S.Oreilly@lboro.ac.uk Manager’s Toolkit A huge range of online resources tailored for Loughborough University staff. The place to go for managers/leaders, anyone undertaking the ILM courses and for anyone who wants to find out what resources are available to support you in your role. Log on using your university user name and password. Take a look at the Legislation information, Case Studies, Role Plays, Top Tips, How to Guides, Templates, Video and Audio clips and more! If you wish you can sign up to receive a weekly e-newsletter. Preparing for Retirement This workshop is aimed at all University staff, regardless of their age, who want to learn more about planning for the future and their retirement. You do not have to have decided when you are going to retire, in fact we would encourage you to come along long before you have decided. This is an opportunity for you to think about what changes you want to make to your career later in life and goals you want to achieve. As well as thinking about some of the implications of making these changes. This is an invitation to you and your partner to this one day event to think about your future and have an opportunity to start planning for it. Your partner does not have to work for the University, but they are welcome to come along with you, please just make sure you let us know when booking. It is never too early to prepare for retirement. Don’t leave it to the last minute! For additional information please visit the website Preparing for retirement: http://www.lboro.ac.uk/services/sd/retirement/

StreamLearning from Scott Bradbury This is a full listing of our Video resources to complement our training sessions in a range of topics that can be viewed via our web page: http://www.lboro.ac.uk/services/sd/resources/: • Management Skills: A Question of Evidence • Management Skills: Absenteeism: Getting a Grip Part 1 • Management Skills: Absenteeism: Getting a Grip Part 2 • Management Skills: Agreeing Development Objectives • Management Skills: Coaching: The Power of Questions • Management Skills: Feedback: Fixing Performance Problems • Management Skills: How to make change happen • Management Skills: How to use competencies to get promoted • Management Skills: Making Change Happen • Management Skills: Performance Objectives That Work • Management Skills: Setting objectives that actually happen • Management Skills: Using Competencies Successfully • Management Skills: W.H.A.M – The short version • Management Skills: Wham! • Management Skills: What is coaching? • What To Say When a Customer Complains • What To Say When Someone Annoys You • What To Say When Someone Criticises You • What To Say When Someone Is Late • What To Say When You Are Too Busy To Say Anything • What To Say When You Make Someone Redundant • What To Say When You Want Someone To Do Something • What To Say When You Want Someone To Listen • What To Say When You Want To Coach Someone • What To Say When You Want To Criticise • What To Say When You Want To Praise Someone

Midland Academic Practice Network A regional staff development network in Higher Education which focuses its programme of events on Academic Practice and Learning Support.

View our online resources: www.lboro.ac.uk/services/ sd/resources 22

Loughborough University

Centre for Academic Practice (CAP) Associate Teaching Programme

The Associate Teaching Programme (ATP) is a two-semester academic programme for Loughborough University staff actively developing student learning. This practice-based flexible course is delivered using blended learning techniques. It develops scholarship and expertise to create effective student learning, demonstrating how your practice meets nationally recognised standards. Successful completion leads to 30 postgraduate credits and Associate Fellow recognition by the HEA.

Support for E-learning We will develop methods and techniques around questioning and feedback to resolve some of the issues which arise in large group teaching.

Loughborough University Portfolio of Evidence for Learning and Teaching (LUPE)

If you are teaching at least 10 hours per semester as a part-time academic, librarian, technician, demonstrator, technologist, technical tutor or researcher, this is the course for you. Course starts available: September, January and April.

Introduced in October 2014 this is a new way of gaining HEA Fellowship. Colleagues gather evidence and use this to substantiate a reflective account of their practice. The account can be presented in a format appropriate to the individual and their discipline, and support and guidance is provided throughout via a series of workshops, documentation and a mentoring scheme. Further information is on the CAP website www.lboro.ac.uk/services/cap/ procedures-schemes/lupe

See www.lboro.ac.uk/services/cap/ courses-workshops/atp for more details.

Or on the dedicated Learn page http://learn. lboro.ac.uk/course/view.php?id=10021

Communicating your Research to a Wider Audience

Postgraduate Certificate in Academic Practice

People who are not experts in your field can have significant impact on how your research is received, supported and funded. Communicating effectively with and to them is essential, whether they are policy makers, journalists, members of the public, funding body committees or researchers from other disciplines. The workshop explores what you can do, what tools are available to you, and how the central University marketing team can support your goal of spreading the word about your research.

Engaging Learning with Large Classes

Lectures and large group teaching does not have to be didactic, boring or monotonous for the students or the lecturer! In this session we will explore how students being taught in large groups can experience ‘personalised’ learning. We will identify ways in which lecturers can be participatory and active, tailored to the individual style and personality of the academic involved. Together we will explore available technologies like text walls, Twitter feeds, keypads, tablets, visualizers and glassboards. 23

includes training specifically for Research Staff, such as the workshop “Introduction to Research” for new Research Staff. There is the option to take part in the training and development activities offered by the Graduate School. Research Staff who teach can also access the training and support offered by CAP, including the ability to apply for recognition from the HEA via the LUPE platform.

This two-year, part-time, credit-bearing course is based on a model of academic practice which demonstrates the interrelationships between teaching, research and enterprise. Research can be pedagogic-related and/or subject-specific. It is open to staff seeking a qualification to support their academic practice and is accredited by the Higher Education Academy (HEA) for Descriptor 2, Fellow of the HEA. Further information is on the CAP website www.lboro.ac.uk/services/cap/coursesworkshops/pgcap

Professional Development Workshops

A range of workshops addressing key areas of academic practice provides practical advice and support for research, enterprise, teaching, learning, assessment and e-learning. Workshops can also be tailored to support individual Schools or departments. For a list of workshop titles search my.HR and see the CAP website: www.lboro. ac.uk/services/cap/courses-workshops/ workshops

Research Staff Development

Research Staff are able to access and enrol on any of the courses found on my.HR; this

Academic staff have access to a range of centrally supported learning technologies which they may use to support their students’ learning. These include major systems such as the Virtual Learning Environment Learn, which all modules are required to use, and the campus lecture capture system ReVIEW, which is now widely used and much appreciated by students. In addition, there are a range of other services which may be less well-known but equally valuable, such as Box of Broadcasts which provides staff and students with access to every BBC TV and radio programme since 2008. E-learning Officers within the Centre for Academic Practice are responsible for providing support and training for all these systems, in the form of both ad hoc one-toone sessions and scheduled workshops. An indicative list of the workshops available in 2014/15 may be found at www.lboro. ac.uk/services/cap/courses-workshops/ workshops

The Graduate School

The Graduate School provides a separate programme of training and development activities for PGR students at the University. These are delivered by professional services including CAP, Careers and Employability Centre and the Library. Further information can be found at: www.lboro.ac.uk/services/graduateschool

Voice Sessions

The CAP offers support to staff keen to enhance the clarity of spoken English by demonstrating techniques for good voice production, and, where appropriate, providing diagnostic help for specific voice and communication issues. The CAP provides a professional voice coach to deliver the following sessions: Making the Most of your Voice – a three hour workshop that considers how the voice works, projection, articulation, etc. For dates and further information, book online through my.HR Communicate Course – aimed at lecturing staff and post-doctoral research staff who teach, and whose first language is not English, this 12 hour course normally runs twice a year as a 6-week evening course. For further information contact CAP at CAP@lboro.ac.uk

Staff Development Guide 2016-2017

Courses provided by other colleagues Additional lists of courses are designed and run by our colleagues for specific groups, so please visit their web pages for a full list of available courses, or contact them by email or phone. Centre for Academic Practice (CAP)

E: CAP@lboro.ac.uk T: 01509 228042 www.lboro.ac.uk/services/cap/courses-workshops

Health and Safety

E: HSE@lboro.ac.uk T: 01509 222181 www.lboro.ac.uk/services/health-safety/training

IT Services

E: it.services@lboro.ac.uk T: 01509 222333 www.lboro.ac.uk/services/it/support/training

RANKED 4TH

GUARDIAN UNIVERSITY GUIDE 2017

Staff Development

T: +44 (0)1509 222381 E: sd@lboro.ac.uk This guide is subject to change so please check our web site for current details: www.lboro.ac.uk/staffdevelopment

65270/C&PS/July16

Loughborough University Leicestershire LE11 3TU