Dumfries & Galloway InCommerce Issue2 by Mark Ferguson

INcommerce THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE

Powering out of recession Exporting Climate Change Technology and Innovation

ISSUE 2 • WINTER 2011

Todays business world is highly competitive and ever more volatile and customers expect high standards of health, safety and corporate responsibility. Promoting health in the workplace will enable you to demonstrate that your organisation sets higher standards for staff health and well-being than your competitors, making it more likely people will choose to work with you and keep working with you. A Healthy Business can help you identify areas where positive changes can be made and support you to implement the changes.

At A Healthy Business, Hania Proudfoot heads up a team of specialist advisers with workplace health improvement knowledge and experience spanning over a 15 year period. An experienced change agent, Hania understands that change for whatever reason must be handled sensitively, particularly now during a recession and under the current economic climate. Operating throughout Scotland, our team of advisers are on hand to meet with you and discuss your needs and answer any workplace health and health and safety related questions. Our team of advisers are also available to meet with you at your workplace and carry out a staff health needs survey including recommendations and action planning support.

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a healthy workforce, a healthy profit West House, Henderson Street, Moffat, Dumfriesshire, DG10 9EY 5FMFQIPOF t & .BJM JOGP!BIFBMUIZCVTJOFTT DP VL XXX BIFBMUIZCVTJOFTT DP VL

Contents President’s welcome........................ 3 News..........................................4-6 Award Winning Companies........9-11 Chamber Lunch............................ 13 Exporting.................................14-15 Export network Scottish Chambers International

Welcome

Feature....................................17-19 Powering out of recession Gates Power Transmission Mountain Bike Business Network.....................22-23 Marketing Dumfries & Galloway

Town and Gown......................26-27 UWS Inside Your Business Climate Change......................30-31 The value of environmentally sustainable business Technology & Innovation..........33-34 Chamber Annual Review..........36-37 Out & About with Amanda............ 39 Amicus Photography Economic Commentary............40-41 As a practical matter…. Health & Safety............................. 43 Asbestos in the workplace Time Out...................................... 45 New Members.............................. 46 Events diary.................................. 46 For advertising contact D-Tech on T: 01389 736000 E: sales@incommerce.biz For editorial enquiries contact the Editor, Gordon Mann on T: 01387 247544 E: gordon.mann@crichton.co.uk Publisher: InCommerce Ltd Distribution: D-Tech Distribution InCommerce is published by InCommerce Ltd. Unit 14, Birch Road, Broadmeadow Industrial Estate, Dumbarton G82 2RE. Telephone 01389 736000. Fax 01389 736002. E-mail: info@dtechuk.com. Edited by Dumfries & Galloway Chamber of Commerce, Hillhead House, The Crichton, Bankend Road, Dumfries DG1 4UQ. Tel: 01387 270866 E-mail: gordon.mann@crichton.co.uk InCommerce is fully protected by copyright and nothing may be printed wholly or in part without the written permission of the publishers. The proprietors of this magazine are publishers and not agents, or sub-agents of those who advertise therein. They cannot be held liable for any loss suffered as a result of information gained from this publication. The views expressed by authors of articles published in this magazine are solely those of the author and are not necessarily the views of or shared by the editor, nor the publisher or the directors, shareholders and/or employees of InCommerce Ltd or D-Tech Graphic Design & Print Ltd.

s we start the New Year there is always a sense of anticipation at what this will bring. Will we see the economy climb out of recession as many are predicting and if so will we see this filter through to our part of the world. In the last issue Professor Gibson pointed out that our independent economy does not suffer the boom and burst of other parts of the country but that cuts to public spending may well hamper recovery here. For that reason we have been keeping up the pressure on the Council to think carefully before wielding the axe and to understand the full impact of the cuts on our economy. We understand that cuts are necessary and that the Council has to find ways of protecting the vulnerable. Cuts will inevitably lead to job losses and the private sector cannot simply fill this gap quickly. Ways need to be found to help businesses invest and innovate if we are to see our economy prosper. Support for this work needs to be increased now as we face at least three years of unprecedented budget cuts. But there is also good news as we see companies that have worked hard to come through the recession now beginning to drive for growth. Several companies are exporting to

parts of the world that never went into recession and are now reaping the benefits. Our feature this time on Gates Power Transmission shows exactly what can be done. Chambers throughout Scotland have united to create a brand new service for businesses that export - Scottish Chambers International - a joint venture with Scottish Development International. We will be launching this in Dumfries and Galloway in March and also setting up an Export Network for companies that want to share good practice and access these great new services. In this issue you will find a summary of the annual report we gave to members at our wellattended AGM in November covering the work done by the Board and our hard working staff. I know that we have an exciting programme of events and activities planned for the coming year as we continue to build on the successes of last year. I wish you all a healthy and prosperous New Year. Trevor Knowles President Dumfries and Galloway Chamber of Commerce.

Our Partners for Business

A partnership between Barony College, Borders College, Dumfries & Galloway College, Scottish Agricultural College, Heriot-Watt University, University of Glasgow and University of the West of Scotland

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

Savour the Flavours.................24-25 Growing a stronger industry

news Social Enterprise Business for a better world

n Dumfries and Galloway the growing social enterprise sector is leading the way, offering solutions to communities losing vital local services or seeking to create new opportunities. A Social Enterprise is a business with primarily social and/ or environmental objectives whose surpluses are reinvested for that purpose. Social enterprises maximise income generation through trading to increase independence and sustainability. This enables them to be creative and enterprising while responding to the needs of their communities.

Kilnford

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

oming soon to Kilnford on the outskirts of Dumfries is an exciting new venture that will specialise in local food. If you thought the days of buying food direct from the farm are gone then think again. At Kilnford, close to the Garroch roundabout on the A75 they are completing the restoration of dilapidated and redundant farm buildings into a brand new shop, café, children’s play area and nature trail complete with a giant willow hedgehog!

From the Furniture Project in Stranraer to Moffat CAN, social enterprises are providing jobs and training opportunities, as well as much needed social and environmental services, providing a thriving community-led sector, with local initiatives running shops, cinemas and even swimming pools. Dumfries & Galloway Social Enterprise Network (DGSEN) supports Social Enterprise activity across the region. To contact go to www.dgsen.org.uk

Get your own Dragon!

The farm shop, with specialist butcher and deli departments, will have their own Galloway beef, outdoor-reared pork and bacon, grass-fed Blackface cross lambs, as well as eggs and vegetables. While the Kilnford Larder will stock some of the best food available from Dumfries and Galloway as well as a selection of the best produce from all over the world.

From the nature trail you can see Belted Galloway cattle, blackface sheep and watch wildlife around the pond from the newly established bird hide. The trail ends at the Secret Garden, which is home to the giant Willow Hedgehog and the Woodcutter’s Hut. Children will enjoy exploring inside the hedgehog, while, if the weather is less than fair, shelter can be sought inside the Woodcutter’s Hut.

If you want your business to grow in size, who better to help and guide you than someone who has already made that journey and has grown a successful business themselves? Mentors are experienced businessmen and women who have a wealth of experience and are more than willing to share that with you.

For further information please visit www.kilnford.co.uk

rowing a successful business is difficult at the best of times, and you’ll often find you need a wide range of skills and experience. It can bring new challenges, from staffing, or where to get hold of new capital through to managing cashflow, or finding new markets and getting your products or services out to them. That’s where the Chamber Business Mentoring Programme comes in, matching experienced mentors with ambitious businessmen and women. Our mentors have a genuine desire to make a difference to your business – they volunteer their time and are committed to sharing their skills, knowledge, experiences and contacts with you.

For first hand testament to the value of having a mentor see the case studies and testimonials on our website www.businessmentoringscotland.co.uk The project is fully funded by Scottish Enterprise and European Funding, so is completely free of charge to you – only costing your time and commitment! If you wish to discuss this further please contact your local Project Executive, Lorna Mercer. Tel: 01292 670158, Email: lmercer@ayrshire-chamber.org

news Happy Birthday – Criffel Cleaning The 1st December was a special date for Jim McMeeken and his team at Criffel Cleaning as they celebrated 25 successful years in business. Initially carrying out stone cleaning and pressure jetting work, the company has grown from strength to strength. Two years after starting out, they diversified into commercial contract cleaning. As the contracts increased, so did the work force and within four years they had a team of 20. This number now stands at 105, a welcome figure in today’s tough times. The company’s longest serving contract (a doctors surgery) will see its 20th Birthday in January 2011, and with contracts being covered seven days a week providing over 1300 hours per week of cleaning.

Jim McMeeken, Sue Biggs, Marion Bryson, Craig McNellie, Eileen Summerville Celebrating Criffel Cleaning’s 25th anniversary. Photo courtesy of Dumfries & Galloway Life

Jim McMeeken, said, “I’d like to give a big thank you to all past and present staff over the last 25 years. The hard work our cleaning staff and management team put in every day can often be taken for granted. Cleaning staff have a hard repetitive job and for keeping the standards high day in and day out, they should be congratulated on their achievements.”

Jim also added his thanks to those who have supported the company over the last 25 years, “It has been a pleasure to be of service to so many local businesses and organisations in the area.” To contact Criffel Cleaning please call 01387 269045 or email info@criffel-cleaning.co.uk; Web: www.criffel-cleaning.co.uk

Skills Development Scotland 1. Make the most of your training budget

2. Redundancy

Skills Development Scotland has announced that their Flexible Training Opportunities Programme is now available for Companies with less than 75 employees and includes sole traders.

People living in Dumfries affected by redundancy are encouraged to get along to their local Skills Development Scotland’s office and speak to a Partnership Action for Continuing Employment (PACE) adviser. SDS, leading on the PACE programme with local authorities and Job Centre Plus has made a number of improvements to the service in the last year, supporting those who are made redundant to access the services they need and to find alternative employment.

The benefits of training are invaluable – for the business and the employee – Skills Development Scotland have made it affordable as well. They will refund half the difference of up to 10 training courses – worth up to £500 each. So if the training costs £1,200 they will pay £500 and if it costs £300 they will contribute £150. There is a limit but it is a maximum of £5,000 per employee. For more information go to www.skillsdevelopmentscotland.co.uk Locally there are a number of Training providers who can help with this and also guide you through application process. Kingmoor Northwest Training Ltd. has been providing training to the construction industry for a number of years. They have a dedicated qualified team with many years of experience within their fields. There are certain exemptions to the funding that will be provided for including Manual Handling Training, Safety Awareness Training, First Aid Training, Fire Safety Training etc. However, this is well worth applying for if your company requires training and assessment for the likes of CPCS Plant Training and Assessment, NVQs / SVQs etc. Contact the Chamber for details of other training providers.

An adviser will be happy to discuss routes back in to employment or training. A session may include advice on benefits and tax credits, career guidance, supported job searches, advice on business start-ups, local training opportunities and alternative employment in the area. Ray Robertson, PACE Chair for Dumfries & Galloway, said: “Dealing with redundancy can be a daunting experience. In order to respond to these tough times, and help those who have been made redundant, it is vital that we provide the workforce with the necessary support. “Skills Development Scotland delivers PACE, a Scottish redundancy support package, supported by national and local partners, offering a service to help individuals and businesses. “The local PACE team will work closely with people affected by redundancy to minimise the time they are out of work.” For further information please contact the local centre (at Unit 2, The Loreburn Shopping Centre, Dumfries, DG1 2BD) on 01387 272500, or visit www.skillsdevelopmentscotland.co.uk, or call the national PACE redundancy support helpline on 0808 100 1855.

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

News of Two important services from Skills Development Scotland

news PETER PAN MOAT BRAE TRUST Photos courtesy of DG Life Magazine

ne of the town’s most exciting regeneration projects has seen many local people working closely together in a bid to help develop Moat Brae House and garden, the birthplace of Peter Pan. A fund-raising campaign will be launched early in 2011 to progress this major £4m development project. It aims to restore one of Dumfries’ finest Georgian houses Moat Brae on George Street, which was designed by local architect Walter Newall in 1823. The house and the garden are widely recognised as being the site where J.M. Barrie, whilst a pupil at Dumfries Academy, was first inspired to create one of the world’s most famous literary characters.

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

An Options Appraisal Study has been undertaken and the Report suggests that there is a viable and sustainable future for the preferred option with mixed uses. The focus will be on children and literature and it is hoped to provide a holiday flat for children with disabilities as well as serviced office accommodation, event space, a Peter Pan Experience and Neverland Adventure Garden.

The Peter Pan Moat Brae Trust (PPMBT) is keen to involve as many local businesses and residents as possible. It will continue to promote a programme of awareness raising events over the next year, and so build on the recent success of a Literary Lunch in Casa Mia and a festive carol concert in St George’s Church ‘ A Celebration of Christmas’. For more details of the Trust’s activities, please contact friends@moatbrae.org or Cathy Agnew on 07796 176124.

As simple as abc

amish MacDougall of Carlisle based Brookson Financial Services recently sang the praises of abc recruitment in Dumfries. Over the past two years they have provided their recruitment services and recently helped them recruit a key new member of their team. The new sales/operations Director is key to the company’s ambitious plans to increase by five times over five years. Jane McDougall Brookson’s Office Manager commented “ We started with abc in December 2009 and they have been amazing when finding the right candidate for us first time.” For details go to www.abcrecruitment.net

Father and Son team Charles Gulland and his father, well known local artist David, have recently collaborated on a new waiting room development at Roucan Loch near Dumfries. Designed to compliment the existing Scandinavian style crematorium set in beautiful countryside the Viking Longhouse building is called Svalbard after the summer home of the Solway barnacle geese. This unique design of building developed by Charles and supplied by his company Allround Buildings uses sustainable locally grown timber. The project also features striking images of wild barnacle geese flying home with Criffel in the background created by David Gulland. Mark Jardine of Funeral Directors William Jardine Funerals said “The waiting room has taken a few years to get the design just right but we feel it compliments the area and provides a bright and welcoming place for people needing a coffee after a long journey. Svalbard means ‘a land at the end of the ocean’ and I felt that this could bring comfort to a lot of people who have lost someone” The building was formally opened recently by Andrea Thompson, Commissioning Editor of DG Life Magazine.

Make Minerva People your instinctive 1st choice for Training and Recruitment Let’s make 2011 the year Minerva People can help your organisation to develop and expand your teams either through training and/or recruitment so that you can take on the opportunities to develop and grow your business. Minerva is passionate about and experienced in helping people and organisations throughout Dumfries and Galloway and has done so in many different ways over the years. Recently Minerva has achieved its highest accolade of becoming the ‘Learning Provider of the Year’ at the Scottish Modern Apprenticeship Awards 2010 so we know “we are the best”. Our success has without doubt been through strong, positive partnership working with individual employers, specific sectors and learners. We can provide skills, learning and employability opportunities to many. As economic conditions remain tough, training and recruitment budgets tighten, Minerva understands that these services must be flexible and effective to deliver results and a return on investment whether financial or in time.

As a local, home grown company operating and delivering in this region we understand many issues and concerns and would welcome the opportunity to come and visit you to discuss your needs. From these visits we can hear exactly what your requirements might be and then tailor a customised package to help you. Minerva will then develop an ongoing working relationship with you so that we can inform or update you on any new developments in training, new people on our recruitment database and new funding opportunities to assist organisations, thus helping Dumfries and Galloway become a recognised region that is dynamic and growing. Many people when they meet us are so surprised at the large portfolio of qualifications available, range of people on our recruitment agency, breadth of talent and expertise in our team and the network and partnerships we participate with - so why not join them - contact Minerva now to find out more.

Winner ‘Learning Provider of the Year’ Scottish Modern Apprenticeship Awards 2010

Training We provide specialist vocational training in: • Management – from Team Leader to Chartered status • Administration including Executive PAs, Medical and Legal • Hospitality including Personal Licence Holder, Food Hygiene • Childcare • Learning and Development • Customer Service • IT and Microsoft Applications incl ECDL • Accounts –Book-keeping, Sage and Payroll

Recruitment Minerva’s recruitment department provides a full tailored recruitment service for Temporary and Permanent job opportunities within Dumfries and Galloway. Why not ask one of our specialists to come out and visit you to discuss your individual needs. Please contact for expert advice.

Minerva People Limited, Queensberry House, 147 High Street, Dumfries DG1 2QT Tel 01387 248244 • Fax 01387 269508 • info@minervapeople.co.uk • www.minervapeople.co.uk

making

IT easier

Alchemist Technologies specialise in providing a range of IT & Comms products and services to businesses. In addition to providing technical support, we have an exceptional track record for planning and managing highly complex IT projects. We are also able to provide services for:

office installations >service hosting >network cabling >backup solutions >VoIP telephony solutions We are very flexible and adaptable to our clients needs. It doesn’t matter what size company you are, we have carefully developed a comprehensive range of IT services, knowledge and products to tailor fit every situation. In an ever changing environment cutting IT costs without jeopardising your level of support and confidence is an essential part of your business.

alchtech.co.uk

>info@alchtech.co.uk >Fax: 0870 831 0164

>Dumfries: 01387 269888

Experience the Difference. Business Mentoring Scotland Could you or your business benefit from an objective, impartial view, insight, support or encouragement of an experienced business person.

Who can apply? Well, if you are an ambitious business or social enterprise, our mentors can help you to address key issues and explore opportunities.

Join Business Mentoring Scotland The Business Mentoring Programme is an extremely successful and worthwhile initiative. Companies in all sectors face similar challenges, the most pressin g today being the effects of the recession and climate change. It is important that businesses be prepared to support and share knowledge with one another Sir Moir Lockhead, Chief Executive of FirstGroup

From the Mentees point of view, what they tend to say to me is that the main benefit that they get is more confidence in their decisions and they’ve got an opportunity to talk though some of the issues that the y’re having to deal with, with someone who’s run their own business before. Clare Moore, Businesss Jigsaw (Mentor)

I find it really easy to deal with my mentor, if there was ever a problem he was happy for me to just phone him up and ask for his thoughts on what I was facing. We would meet up every couple of months for a chat and I would share with him my vision for where I was trying to go with the business. Fraser Docherty, Superjam (Mentee)

Growing Something Brilliant

Business Mentoring Scotland. Call now on

0752 596 7018 or 01292 670 158

Join Business Mentoring Scotland …We Did!

0845 609 6622

www.businessmentoringscotland.co.uk email: businessmentoring@ayrshire-chamber.org

OUR NETWORK WILL GROW YOUR IDEAS AND INNOVATION

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THAT’S A GOOD IDEA!

02/08/2010 14:33

Business Mentoring Scotland is a partnership between Scottish Enterprise and Scottish Chambers of Commerce and is supported by European Funding.

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02/08/2010 14:33

award winning companies Congratul ations

Rural Champions

Rural champions Easterbrook Transformed

Rural Champions Colin, Dave, Wilma, Brian

Julian Pace, of Scottish Enterprise was first to announce the project he had chosen for special recognition in the Wealthier and Fairer Scotland category which recognised projects that had in some way contributed towards the development of a diverse and dynamic business base within the region. Motorcycle Tourism, based in Moffat, was the winner in this category.

Development Council in Northern Ireland. Projects in this category were scored on how they contributed towards the safeguarding, improvement and promotion of habitats for wildlife or which demonstrated and promoted a greener lifestyle in some way at community level. Creating CSmart Organisations was chosen to best represent this category and received special recognition from the Judge.

Maura Walsh, of IRD Duhallow, County Cork in Ireland was impressed by the high level of entries in her category Smarter Scotland. Maura was looking at projects which encouraged the promotion of a learning and skilful region or those projects which added value to local products in a significant way. The award was won by the Queensberry Initiative based at Wallacehall Academy in Thornhill.

Dumfries and Galloway LEADER Field Officer, Nicola Hill, praised the work of individuals within communities of Dumfries and Galloway as she introduced four Rural Community Champions:- Wilma Finlay, Dave Smith, Colin Mitchell and Brian Edgar.

The Healthier Scotland category was being judged by Sarah Skerratt, of Scottish Agricultural College. Sarah was looking at the contribution projects made towards creating opportunities to improve health within rural communities and helped to establish or strengthen links between communities and the land around them. The project chosen for special recognition was The Moorland Education project based in Langholm. The Safer and Stronger category judge Kate Braithwaite of Carnegie Trust UK, was looking at projects which encouraged better links between generations or projects which fostered positive inter-cultural relationships and projects which clearly demonstrated a strengthening of community spirit and civic pride in rural communities. After careful consideration, the Corehead Building Biodiversity with People project was awarded special recognition in this category.

Nicola said “it is important for us not only to recognise the projects which have been shortlisted this evening but also recognise that within our rural communities we have some pretty special people too. Without volunteer input many of the exciting projects we have seen showcased here tonight would not have been possible. These are all characteristics easily identified in our four Rural Community Champions”. Any one interested in finding out more about the winning projects and the other shortlisted best practice projects in a free copy of the guide can request it in printed or electronic format from staff at Rural House, 40 Main Street, New Abbey. 01387 850 228. Email derek.hextall@dumgal.gov.uk

Selecting from shortlisted projects in the Greener Scotland category was Martin McDonald of Rural

Rural Champions - CSmart Rural Champions

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

t the recent Dumfries and Galloway Rural Awards held at Easterbrook Hall over 130 people celebrated the success of five projects and thanked four Rural Community Champions.

award winning companies C o n g r at u l at ions

Dumfries & Galloway Life People Of The Year Awards

s the award-winning magazine of the heart of the community, Dumfries & Galloway Life was delighted to launch its People of the Year Awards to recognise and honour all those local heroes who play such an important part in our community and help make the region the wonderful place that it is. Of special interest to the business community was the Enterprise section where the winners were • Business Personality of the Year –Wanda Campbell, Flavours of Galloway (sponsored by University of the West of Scotland): • Retailer of the Year –Jack & Barbara Meade, Thornhill Stores (sponsored by Peter Haining Kitchens & Bedrooms) • Tourism Champion –: Mull of Galloway Experience (South Rhins Community Development Trust; Mull of Galloway Lighthouse Exhibition; RSPB; Gallie Craig Coffee House) (sponsored by Destination Dumfries & Galloway)

Skills Training Award THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

ocal learning providers Minerva People Ltd lifted the Learning Provider award at Skills Development Scotland’s Modern Apprenticeship Awards event recently. The event showcases the achievements of individuals, employers and organisations who participate in the Modern Apprenticeship programme.

The company is currently delivering 156 Modern Apprenticeships across 72 companies in the area. Earlier this year Minerva People secured 91 places to deliver childcare/management vocational qualifications for Dumfries and Galloway micro and SME businesses through the Invest in an Apprentice initiative.

Bad weather prevented the Minerva People team from attending the Modern Apprenticeship Awards ceremony, but they were delighted to learn of their success in the learning provider category and managing director Tricia Hunter said:

Skills Development Scotland’s chief executive Damien Yeates said: “Minerva People’s success shows that by responding to challenges innovatively and creatively, sharing best practice and knowing their clients they can provide a first class service to individuals and employers. It was a tremendous pleasure to see them receive the learning provider award at the Glasgow event.”

“When we heard by phone and then informed the whole team we were all absolutely thrilled and none of us could really believe we had won. It took until this morning for it to become real when congratulatory emails came in this morning. We have delivered Modern Apprenticeships as a core function of the business and so pleased to have had our dedicated team recognised for their hard work and who consistently share their passion, enthusiasm and belief in developing people to reach their potential. None of this could have been achieved without all the great employers we work right across Dumfries and Galloway with and our many great modern apprentices.”

award winning companies Congratul ations

Gold Plated

he CatStrand – the award winning venue based in New Galloway delivering arts and cultural events, business services, community facilities, conferences and training courses, tourism and local heritage and public information resources has hit the headlines once again by achieving immediate Gold Award status in the Green Tourism Business Scheme. Validated by Visit Britain, businesses opting to join Green Tourism are assessed against a rigorous set of criteria, covering a range of areas, like energy and water efficiency, waste management, biodiversity and more.

This award makes the Catstrand one of only 3 venues in Dumfries and Galloway to achieve Gold standard and is in recognition of the efforts made towards green and sustainable business practices including the unique ‘wood pellet’ heating system and general building design principles used in converting the derelict New Galloway school. The Catstrand are also delighted to announce the appointment of Chamber Board member Ronnie Bradford to the position of Marketing Assistant. Ronnie’s new responsibilities include raising the profile of the Catstrand particularly to the business community as an ideal facility for business meetings and conferences, as well as an excellent centre for cultural events and entertainment in the region. For more details on Catstrand’s features and facilities, please visit www.catstrand.com, email info@catstrand.com or call 01644 420 374.

Companies Scoop Top Award For Promoting A Healthier Workplace The Healthy Working Lives Award Programme was launched to encourage employers to promote a healthier workforce and covers a wide range of topics including health promotion, occupational health and safety, employability, mental health and well-being, community involvement, and health and the environment. Among the six organisations that picked up the Awards included Dumfries & Galloway Council; Landmarc Support Services, Dundrennan; Magnox North, Chapelcross, Annan; The Food Train, Dumfries; Dumfries and Galloway College; Gates Power Transmission, Dumfries The employers achieved an Award for taking a number of steps to improve the health and wellbeing of their staff such as promoting healthy eating and exercise programmes, mental health and well-being promotion, smoking cessation classes, health and safety checks, chiropractor and massage therapy visits and the introduction of family-friendly policies such as parental leave. Congratulating the award winners, Andrew Cubie, Chair of the Healthy Working Lives National Advisory Group, said: “Management and staff at all the organisations which have achieved an Award must be congratulated on their efforts to improve their health and wellbeing. For further information about the HWL Award, please contact the free adviceline on 0800 019 2211, or visit www.healthyworkinglives.com

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

range of employers recently picked up a top award for their efforts to boost health and wellbeing in the workplace.

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CARS. ? E N E R U ORE FFEEL LIKE TH M R A KE A YCOU MAKE IT A M U O YO HOW D

The logic behind the new CR-Z may not be rocket science, but it is Honda science. You see, we wanted to create a hybrid that was also thrilling to drive. Without any compromises. So thatâ&#x20AC;&#x2122;s why youâ&#x20AC;&#x2122;ll find three completely different driving modes - Sport, Econ and Normal - for three completely different driving experiences, all in one car. More fun? You do the maths. Speaking of which, prices start from ÂŁ16,999. Book a test drive today.

MEET A NEW KIND OF HYBRID at GRIERSON & GRAHAM HONDA

365 Annan Road, Dumfries DG1 3JR. Call 01387 253405 or visit www.griersonandgraham-honda.co.uk Model shown is the CR-Z GT 1.5 i-VTEC IMA with optional 17" accessory alloy wheels. Fuel Consumption Figures in l/100Km (mpg): Urban: 6.1 (46.3) Extra Urban 4.4 (64.2) Combined 5.0 (56.5) CO2 (g/Km) 117.

chamber news

Dumfries & Galloway Chamber of Commerce Annual Lunch

Business leaders from the region gathered at Easterbrook Hall on the 26th October for the Annual Chamber lunch. With a record 230 attending the lunch to hear Scottish rugby legend Gavin Hastings and his business partner of Positive Leadership Ltd give a rousing presentation.

Cheques were later presented to Mandy Pool of Alzheimer Scotland and Scott and Ann Latimer of MS Society. Chamber President, Trevor Knowles of HK Financial Advisers, said: “Once again the Chamber Lunch has proved to be a popular event and a chance for the business community to keep in touch. We were delighted with the response to the raffle and happy to be able to contribute to the work of the local branches of two very important organisations”

Date for you Diary Next year’s lunch will take place on 25th October and we have been able to secure Justin Urquhart Stewart as the speaker. Director and co founder of Seven Investment Management he is a well known financial commentator on TV usually wearing his distinctive red braces.

Nicola Smith of Business Gateway chatting to Clive Rumbold of abc recruitment services. Photos by Bev Walden of Amicus Photography.

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

During the lunch Chamber member Rachel Findlay of Infrared Design won a raffle for a two-night stay at Overwater Hall Hotel in the Lake District. The raffle raised over £1,700, which was later donated to the local branches of Alzheimer Scotland and MS Society.

exporting

Could you be a Smart Exporter? Smart Exporter is a skills and knowledge programme to help businesses working internationally. Available to all businesses in Scotland whatever size and sector, the programme includes a comprehensive range of support including road shows, workshops, specialist training and skills development support, in-house technical support, market awareness support and a specialist international trade helpline.

he programme is being run by Scottish Chambers International (SCI) Scottish Development International (SDI) who have joined forces to launch a new service aimed at helping up to 8000 Scottish companies to target new international markets. The project supplements the internationalisation programmes which are already available from SDI and SCI, and has been developed to widen the availability of export services to target all Scottish companies, specifically by helping them to overcome some of the skills-related barriers to export.

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

The three-year project, which is part-funded by the European Social Fund, focuses on providing Scottish companies with the technical skills required to target international markets and help them prepare for export.

Alasdair Kerr - Scottish Chambers International Managing Director commented, “According to the World Trade Organisation, global markets are set to grow by 9.5 per cent. This offers a tremendous opportunity for Scottish companies to diversify the risk of relying solely on home markets for their business growth. Through Smart Exporter, which draws on the strengths of both the private and public sectors to support internationalisation, Scottish businesses have never before had access to such a comprehensive and practical package of specialist international trade support. This is open to all types of business, regardless of their size or sector. We already have great examples of Scottish businesses that are excelling in global markets. What we need is more of them, and that’s what Smart Exporter will achieve.” Alison Grieves of Safetray Products said “I was at that Smart Exporter event in Glasgow recently and it was absolutely fantastic. I met some great people. Very useful, a really excellent and inspiring seminar – I was very pleased to be attending from the start of what looks like a very worthwhile programme for businesses in Scotland. The people involved are all such a nice team, and made everybody feel welcome.” Lucy Tanat Jones of Organic Pleasures added, “The talks and workshop formats are a good balance and the leaders are very good at what they do, inspiring confidence and enthusiasm amongst us participants. It was good to have the packs to take away afterwards, with the little film and factsheets. I’m excited about attending the rest of the programme and I’m so grateful that this help is available. I’ll be keen to spread the word to other businesses, including the traders’ association for my street.”

For more information, visit: www.smartexporter.com

Established 1815

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feature

David Wilson

Powering out of recession By Lorna Young of Indigo Words

upplying the biggest car brands in the world Gates Power Transmission braced itself for a hit when the recession struck two years ago and brought the new car market to a standstill. But instead the Dumfries transmission belt manufacturer found it needed to expand and recruit a staggering 160 extra employees over the last 18 months.

“We are, without a doubt, a global centre for synchronous belts. We are one of only three factories in the world that can coat the fabric that becomes the base of each belt, so our position within the market is very secure. The challenge for Gates over the last few years has been keeping pace with the rate of change, both internally and externally and the biggest change by far was the consolidation process that resulted in the closure of the Gates factory in Aachen in Germany.”

Still associated with the “Rubberworks” and wellies in the minds of many people, Gates is now a stand-alone, state of the art facility which exclusively manufactures Power Transmission Belts for use in automotive and industrial applications. Made from coated fabric, fibreglass cord and rubber compound the synchronous transmission belts manufactured in Dumfries transfer power between engine components in everything from your family car to massive wind turbines. Behind the unassuming frontage of the Gates factory is a powerhouse of business acumen, innovative research and development and precision engineering and manufacturing that sees 100,000 belts made every day. With 522 employees Gates is one of the biggest employers in Dumfries & Galloway and is the largest manufacturer in the region.

The closure of the German plant in anticipation of a market slump meant big changes for the Dumfries factory and an opportunity to expand into specialist long length belts. The manufacture of these continuous belts, for applications such as escalators, lifts and wind turbines, meant adding an extra 715 square metres to the 13,000 square metre factory.

David Wilson started on the shop floor 38 years ago working on manufacturing processes and operations, progressing through various supervisory roles before becoming Director of Factory Operations 2 years ago.

However the drop in demand for automotive belts turned out to be short lived. Instead Gates had to react to a huge growth in the aftersales market, as people spent money on maintenance rather than splashing out on new vehicles. This combined with growth in the industrial sector, the physical expansion of the factory, the recruitment of over 100 new employees and the absorption of equipment and new processes from the German site put significant pressure on operations.

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

Lorna@indigowords.co.uk

feature critical parameters could create problems with any of our major customers. “ 78% of the belts manufactured by Gates are exported, and the company has clients in 29 different countries with that number growing all the time. The largest export markets for Gates are France and Germany, but the reach of the company is truly global including countries such as Russia, Brazil, India and China.

Linda Shields

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

“Of course we were delighted to be seeing rapid growth,” David said, “but because we didn’t foresee it happening so quickly we needed to remain flexible and reactive to the situation as it unfolded. Unexpected high levels of customer demands led to delays in equipment delivery. This in turn meant that at times, a piece of machinery was coming off a lorry on the Monday needing to be installed, commissioned and producing product by the Thursday. It was a case of all hands on deck and we simply got on with it. Every single person in the company understood that since we were the company being developed we needed commitment, dedication and flexibility from everyone.”

The automotive industry is a lucrative sector for Gates and David says that despite the economic slowdown there are still significant growth opportunities. Examples include EPAS (electronic power assisted steering) belts of which Gates are confident of at least doubling their sales over the next four years. “We work very closely with our customers in developing each new belt we manufacture and this development process normally takes around 24 months. Our clients demand exacting standards and exceptionally high quality at every stage of development and manufacture. Obviously there’s a very good reason for this – synchronous drive belts are engineered to precise dimensions, and any deviation from

It’s the knowledge and the experience of the Dumfries workforce that gives them a competitive edge and retaining this vast knowledge base is something the company works hard at. With employee retention at 99.5% and employee absence rates of around only 1.5%, their approach certainly seems to be working, creating an engaged and committed team who enjoy a culture of open communication. David Wilson

Underpinning this is the Gates Production System, based on the principals of Lean Manufacturing, which impacts upon every area of business. Lean Manufacturing is based on the themes of improving efficiency and optimising flow. Evolving from Japanese management philosophy the approach was championed by car manufacturer Toyota and Lean Manufacturing is largely credited as the reason for the Toyota success story. Human Resources Manager Linda Shields said commitment to Lean Manufacturing at a global level meant Gates had the resources to make the Lean approach work.

feature “We have a really good relationship with the unions, we talk with them constantly and have a history of working together to make the business stronger. For example, fifteen years ago when we moved from traditional shift patterns to 24-7 working with 12 hours shifts the unions recognised that the change would result in a more stable and secure supply of products, which would help the company grow and create new jobs. Having that flow of communication makes an enormous difference and means our people feel the business is genuinely theirs.” David Wilson says the future of Gates Power Transmission in Dumfries is now looking very positive:

“Lean Manufacturing forces people out of their comfort zone and encourages them to think differently. It’s a culture and an approach that permeates every area of our business, from improving efficiency through minimising scrap levels to empowering employees. For example, last year we delivered over 10,000 hours to training which resulted in outcomes such as operators from the factory shop giving presentations to our customers. Adopting this approach was a huge culture change, but when our employees saw the commitment at a management level they were quick to engage with it. “Lean Manufacturing emphasises a flexible approach, which is probably why we were so well equipped to deal with the changes of the last few years. Excellent communication is at the very heart of it. A huge range of performance indicators are shared with all employees on a weekly and monthly basis and everyone is encouraged to identify ways of doing things better and smarter.” Most of the management team have been with Gates for many years, Linda herself started with the company 28 years ago. She organises regular long service awards and says that at the next one 15 employees will be celebrating 40 years working with Gates. Linda credits open communication and a culture of ‘growing our own’ with creating a fully engaged workforce.

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

“We learn something new every single day. This is not a stagnant industry, it’s always evolving and always presenting us with exciting new challenges. At times last year we couldn’t see the tunnel, never mind the light at the end of it, but as a team pulling together we got there and now we’re looking forward to the next set of challenges. It’s a great privilege to secure a plant like this, to secure so many new jobs for the region and to develop and constantly breathe new life into the business.”

Velocis Ltd: Onwards and Upwards Velocis Ltd was originally formed in 2007 as a niche consultancy company supporting business in and around London. This evolved into an IT Support Company geared to service business and home users alike. In mid 2010 we were proud to open a new branch to provide IT support to business and home users in Dumfries & Galloway, Central Scotland and Cumbria. Our business ethos is very simple,” To provide honest, reliable and affordable IT support to our customers” and to build long and lasting relationships, based on these values. Velocis has been active in the local community, by supporting different local events including sponsoring the Archery event at the Galloway Fair, Heston Rovers football club and donating a prize to the Lighthouse Gala Dinner evening. We feel that it is important for local businesses to help support the community we work and live in.

Velocis Ltd Business IT Sales and Solutions

Being new to the area we have spent a lot of time making new contacts via a variety of networking events such as the excellent Chamber of Commerce events and are excited at the amount of interest that potential clients have shown in our services. One local business had this to say about our services, and are happy for us to share it. “There customer service is unsurpassed! In short, Velocis have been a breath of fresh air for us. They have shown that they are willing to challenge any problem whenever it arises, not stopping until a solution is found and implemented.” Mr Rob Graham, Owner of Q.E.M. Services We are also very proud to announce that we have just completed extensive training and are now a “Cisco Select Partner” and as we continue to grow our partnerships with major IT suppliers, we will continue to offer the very best support and latest products. If you are interested in working with a company who is “a breath of fresh air” contact Laura on 01387 648258. www.velocis.co.uk

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mountain bike business network Her final night in the region was spent at the recently refurbished House o Hill Hotel which is fast gaining a reputation for excellent food and a warm welcome. Jilly might have needed a quiet night but the musicians and poets who crammed into the bar made sure she enjoyed a late one. The resulting article was published in the Belfast and Dublin editions of the Daily Mirror reaching around 500,000 readers and potential new customers. Mark Kirkham, a features writer from the Scotsman Magazine, made his visit in August and again MBBN members pulled out all the stops to make sure he saw the very best of what the region has to offer. Mark stayed in the comfortable and unusual yurt at the Galloway Activity Centre which he used as a base for his action packed break. Mark also opted for outdoor Laserquest but chose beginners kayaking lessons for the second part of his activity day. Dinner was provided by David and Sue Paterson at the historic Ken Bridge Hotel before he bedded down for the night back at the yurt.

Marketing Dumfries and Galloway

...article was published in the Belfast and Dublin editions of the Daily Mirror reaching around 500,000 readers

By Tracey McNeish, Project Manager, Mountain Bike Business Network mbbn@dgchamber.co.uk

The next morning was spent enjoying a guided ride around Ae forest under the expert tuition of Clive Forth, an experienced and knowledgeable rider with years of experience under his belt. After a hearty lunch provided by the Ae Café, Mark made his way to one of Dumfries and Galloway’s most impressive stately home – Drumlanrig Castle. Here he was treated to a Landrover safari taking in many of the beauty spots on the glorious 90,000 acre estate.

Managing editor of the Daily Mirror in Belfast, Jilly Beattie, came to the region in May and spent a weekend sampling activities and hospitality generously donated by member businesses.

Mark returned home to Edinburgh tired but happy and his She spent the first night of her trip at the Aston Hotel in article appeared in the Scotsman Magazine on Saturday 9 Dumfries where Sales Manager Elaine Carruthers ensured October, reaching another potential 160,000 customers. she had an excellent dinner and a comfortable night in one of the hotel’s executive suites. Jilly was grateful for such a restful night when she arrived at Laggan Outdoor the next morning to try her THE GREENS IN A PLEASANT LAND hand at archery and reverse Jeep steering – a two person activity that involves a blindfolded driver MORE INFO steering in the wrong direction under direction from their passenger. It’s safer than it sounds and a great deal of fun to boot. JILLY BEATIE finds an activity holiday DMUULS

in Scotalnd a tonic without the gin

IF we stand on tiptoes on the roof of our garden shed, we can see Ailsa Craig.

Which was a bit of a shock initially because for years I thought Ailsa Craig was a humble spud. But when it loomed large out of the Firth of Clyde as Beloved and I zipped over to Scotland on Stena Line, I had to admit it was definitely more island than root vegetable. “In all seriousness”, said Beloved, “How can a potato measure 1,114ft high and two-and-a-half miles in diameter?” Very smart. Very smart indeed. And so it was with a geographical victory under his belt that we started our four-day activity holiday in Dumfries and Galloway. Our holiday activities normally involve lounging around, sipping G&Ts and trying new beers but in a fit of unusual mental dexterity we decided to give ourselves a challenge before J QUAINT The beguiling House our hips started to give way. O’ The Hill restaurant and hotel We had yearned for a return to Scotland since our last trip into activities with a little gentle almost four years ago for our archery. friends’ wedding, and the Beloved whopped me and blasted the silence, our chance was too good to miss ran around the barn with his instructions because I couldn’t breathe laughter echoed along the loch, with good weather forecast. T-shirt over his head in from laughing while my blindfolded and my screams to speed up were only We decided on a World triumph. husband hared off left, left, left when outdone by Beloved’s shouts to slow Cup-style four-three-two I blamed my womanly he should have been avoiding stone down. formation. Four days, three curves for my less Then Big Fella tried docking our walls and tree stumps by going right, hotels and two activity flamboyant approach to the bouncy little rib beside a rather swish, right, right. centres to keep us busy – and sport because a certain area of J TOOLED UP After lots more mucking about we speed boat and I nearly fell in the Google came up trumps. my anatomy took quite a Ready for some NI Bog Snorkelling Championships, Peatlands were sorry to leave Duncan and his drink laughing at the look of panic on Just 90 minutes from Stena’s thrashing, No wonder the pro serious Laserquest Country Park, Co Armagh, July 25, pictured merry crew but we had to get to his fisog. terminal we found ourselves in ladies wear a chest strap! But he got his own back in below. This annual event aims to celebrate Galloway Activity Centre where the “7stanes” area, unfamiliar terriWe were offered all sorts of mad architecthe importance and beauty of the bogs Richard Hermon was waiting for us Lazerquest, shot me five times in the tory which offers mountain biking ry and of muactivities from mountain boarding to which attracts competitors from all over sh artist with a dozen 13-year-olds anxious to head while I was abandoned by my heaven for the hale and hearty. grass sledging and finally mountain of Jewi , snatches es, and teammates who obviously thought I Ireland. play Laserquest. It boasted trails through rthe repli hills cas ric film clips balling, or zorbing which involves gogu should be at home knitting. Cookstown Half Marathon, Co Tyrone, July 25. syna wate histo ure of Again Beloved’s eyes lit up. But first and mountains, graded the like ski slopes, els spinning down a hillside inside a huge One little chap Luca, said to me: inals conjcorOrganisers of the marathon promise a across area re ture, os, mod we whe we checked out Loch Ken on a racing and theted surrounding offered lots excellent and had a rest puter term sic, phot in allbefore rubber ball. fast and fun day including a fun run so Shimonofpoin “That’s e com exile rib surrounded by acres of stunning “This is just fun to you.” accommodation andI great knewcentres shfirst Beloved’s eyes lit up while my knees starting out our challenge of Heights. fell.” Jewi I had forgotten how serious 13-yearthe whole family can be too. n fun searchabl ofon Golafor wooded hillsides. years Arik, the0 day at Laggan Outdoor. Sonia’s up 2,00 er,activities. to the r broth involved. , we gave way. But praise be, the wind d. are bothweek The thrum of the outboard motor old boys can be while zapping each With help from Tracey McNeish, m and r Chai the seriously the worland I of Red Sails Festival, Portstewart, Co olde from Arik, of picked up and Duncan didn’t want us ofBeloved a majo our bit the Mountain Business as Bike a end ners ending up on the A75 in a rubber ball, competitive, he in a quiet, studious well: ng did the he to Londonderry, July 25 – 31. A week servico-ordinates ardand the story Network, was who Tow s when visits way, myself a more bulgingalemin. We se in the so we went reverse steering Jeep of music, exhibitions, competi- orn son, corpstraight to Jerus tank the area, headed to a , by guesthou eyed, our screaming manner. firstb day at driving instead. armywe 1973 headed g from tions, fancy dress parades and liu m full ber a Israe D f r i e s a n d t h e J STATELY t Octo Andspen while we both in the fireworks. ur War. orial in One jeep, two steering wheels, steer on 12 AstonKipp sightseein and then r-led luxurious Hotel, The luxurious t mem enjoycaus each other’s left to go right, steer right to go left. ring Yom been Reptile and Spider Display, Dela-was killed instructo psince All very straight forward. But then the Holo in the which had onceChai Aston Hotel m,a suffe and Old City, em, the successes, when pitted years ies, from le equi mont Country Park, Co Down, until , the five Syrian shell eret part a sanitorium all abilit ces to simp ryinmu-driver is then blindfolded and against eachhisto other . In Yad Vash aryof1929 August 18. Come along and discover the to suit the Kinn rienced. n novi In Janu and nowleft in colony, West Jerusalem sport, neither of us ofinstructed silently from the back seat Vashem’s ria, isofsmack derfully courses for the more expe reptiles and spiders at this exciting datio me a rite rs t. mala fledgling the middleher endless ed, Yad takes beco the be left won prisoners. for ing accommo own display. Normal admission charges apply.from lawns visito by the passenger tapping nean coas can it open fordrive to anot of a university. seum has ment hireis a range of ing. Drift shoulder to turn ayak righting and the right Aftersorts a short Mediterra of Tel Aviv Black Market, Black Box, Belfast, until moved Itnear ding pitch your at ge of and relaxwater reflectwasthe an amazing There shoulder to turn left - I eful think! met gregarious passawe t north after spenwhy you can , or book in . December 5. A celebration of creativity Herzliya, peac l, andMcConchie, each oldseasi and our de resor rippled our able too; Now Beloved was not, the convinced Duncan cabin d see to Israe a building, and DIY spirit showcasing the work of I coul rays with along likesun’s inin avail stay in a log e. My wife and desuite was in Today beautiful that this sounded fun but owner Laggan – initially there,of I take independent artists, designers, and craft 13, a day thein an enclose the new extension e tent, ries it was hilarious. Weing were open paddle, Outdoor, Gatehouse of – you house lodgand Brogan, dens galle makers alongside stalls from collectors of the bunk yurt, ison of the The with views over the the 16, impr with Duncan behind Fleet, almo and as the drizzle field push oneeswheel golian records, books and vintage clothing. that dot Stacey, e ris, westwereish maze of the rest was up to us. rolling greens. Dinner was the Mon deedaway I gave up s of smok blew nieces nt hous tmar eased and stay in ers,

TOP TEN

What to do in Northern Ireland this week..

ild Wet & w

GALA WEEK, Portaferry, Co Down, July 17-23. y ~ This annual event will see a wide range of family events on offer for the whole family including a tractor rally, live music, paper boat races and the Little Flower of County Down. ARCHERY, Florence Court, Enniskillen, Co Fermanagh, July 18. Have a go at archery and see if you can hit the target at this fun activity. CHOCOLATE FACTORY, Orchard Acre Barn, Irvinestown, Co Fermanagh, July 20. Indulge in a chocolate heaven while learning new recipe skills and having great fun. Rathlin Island Walk and East Lighthouse Tour, Co Antrim, July 24. Five-mile walk to discover all that this island has to offer. Duration of walk is five-and-a-half hours. Carrickfergus Outdoor Theatre, Carrickfergus, Co Antrim, July 24. Don’t miss this production of one of Shakespeare’s finest plays, Much Ado About Nothing, with beautiful costumes, original music and enchanting verse.

That night was spent at the King’s Arms Hotel in Castle Douglas where David Fulton’s kind hospitality was welcomed after such an exhilarating day. The next morning saw Jilly taking in some mountain biking tuition with Ruth Asbery from Bottle Green Biking at Kirroughtree on a bike supplied by Sam Hill at the Breakpad. Having not been on a bike for a few years Jilly was surprised and delighted to find the experience so enjoyable. { | }

ASTON Hotel Dumfries : Elaine Carruthers enquiries astonhoteldumfri @ es.co.uk MOUNTAIN Bike Network McNeish mbbn@d : Tracey gchamber.co.uk LAGGAN Outdoor McConchie duncan@ : Duncan lagganoutdoor. co.uk GALLOWAY Activity Centre Hermon gac@loch : Richard THE Kings Arms:ken.co.uk david@galloway-goDavid Fulton BOTTLEGREEN lf.co.uk ruth@bottlegreenBiking : Ruth Aspery THE Breakpad biking.co.uk breakpad.com Shop: Sam Hill info@ CREETOWN Gem Rock Museum: Stephenson enquiries Tim @gemrock.net HOUSE O’The Daniel houseohi Hill, Karen, Helen and llhotel@googlemai com and l. STENA Line : website : Stenaline co.uk .

Beloved whopped me and ran around with his T-shirt over his head

t every just abouto man at n hand at Try your e activity know difference a ur advent ay camp with lid this ho KHAM MARK KIR

J THRILLS Ab-zorbing stuff

J STILL WATER The glorious Loch Ken

other and I suppose waving my arms and shouting “yoohoo” to Beloved on the other team was a bit of a strategic calamity. Desperate for a bath and some comfort we spent that night in the warmth of the Kings Arms Hotel in Castle Douglas where we enjoyed a nice meal, fantastic company and J ON TARGET some great Scottish pub Enjoying a spot craic in the company of of Laserquest owner David Fulton. Onwards and upwards to

I’d forgotten how serious 13-year-olds can be while zapping each other

Bargain Breaks

WYLLIE Kirroughtree mountain in Bargrennan, it had been BY ALICE for a morning of mountain renovated and re-opened by Karen, COMPILED biking with Ruth Aspery Helen and Daniel just nine weeks from Bottlegreen Biking earlier. Sheer bliss and the true gem on bikes supplied by of our holiday. Beautifully decorated with a great Sam Hill from in Breakepad Bike welcome from the humans, a windown nights climbing cat and a loony dog, we felt Shop. self to sevestarting from Beloved is an right at home. s daTreat your With just two bedrooms – plus a little us, with price des accommo h avid weekend Cypr inclu Beac cycler but I have cottage – the House O’ The Hill had Arsinoe pp. This not cycled for won an incredible reputation for tiptop£389 the three-star half board a years, yet Ruth nosh in the short time it had been opention at Limassol on from Glasfun, made it all so under the new management. Hotel in retur n flights not just ber. We were ride truly indulged easy. Especially we werewith a basis, and rting on 31 Octo made the er and ry evening , long of singing bawdy Scots visit as she lifted me up histo depa or grew and al. The poetry when thedenc pub efilledthe up with gow when I kept falling 871 6636 confi education at our and musicians singers in for Call 0844 urs.co.uk off my verybut springy more ed backlanding the arriv .airto cafe, we out, a late one. the mountain bike. www as in as soonThe earn ed drink was atmosphere electric and Frankly I’m more andused visit. well-the cat got return ofDrum for aeven to a Triumph 20 withbase a little make a a round of appawsof– isedit?to– forthe gates a fine demonstration basket on the front, not this e promget e – hom climbing. through g a n g l i n g m a n i a c we o f a ngwindow try estat leuch, Passi After machine. But I eventually great sleep and another Bucc e andacoun ess of Beloved ire I got the hang of it just inlanri timeg Castl excellent breakfast,Dum frieshand and Duch of our bags we to collapse at a picnic of table regretfully packed and the Duke acres nhill –a shed e 90,000 e and read my book while Ruthinsid headed to Portpatrick of Thorto findmod set fifthsee Aisla e north and Beloved vanished into trysid to stand on to see ourcould forif we coun Craigours elves the woods for a trek. from the Scottish we . side before ared days runs prep headedin two It was a brilliant day with home. y tour port four-three-two all great fun and great company. r Discovere,holiday of transOur Rove and wewas After lunch at the mind-A Land perfect – exhilarating, exhausting welmain housour legs a and the belly-laughs. blowing Creetown Gem Rock filled with to give daily from Museum we arrived at our final A short trip on Stena Line opened aboard ed it and House from climb wetsu destination, quaint uprest. a new world to uscand wes came view Don a the e with a pano rami Hills mountain O’ The Hill. comaway and thernew dive in; the great experience ts the Low Tucked into, top theright; side of a From friends. Now that’s holiday! biking dark fores r high on a good ly yurt, deepest a home ling Rive to the left the babb r gave s over the below

S BREEZ

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TION LOCA

The afternoon took Jilly to the Galloway Activity Centre for a hearty lunch before taking in a bracing ride on a racing rib in Loch Ken. After that it was into the woods with a bunch of 13 year olds for a highly competitive and very serious round of outdoor Laserquest.

Ab-zorbing all Scotland has to offer

n CRASH COURSE Sailing in an small inﬂatable rib

ISSION

GET THERE

SATURDAY 17.07.2010

RY COMM

By CHRIS EARY IF all the golf courses on the Algarve were laid end to end… well, now that I come to think of it, they probably are. A WEEK in a Four Seasons From Parque de Floresta in the west Fairways villa (six sharing) to Seve’s Quinta do Vale in the east, a starts from £700-£800 up to couple of decent drives away from £1,980-£2,300 in high season. Spain, a ribbon of lush Bermuda grass Club membership weeks (held weaves around white sand bunkers for in perpetuity) range from 100 miles along Portugal’s southern £2,000 in winter to £10,000 in coast. high season. Visit www. The question for every golfer looking fourseasons for some sun on their back is where to fairways.com, play and where to stay? www. If you never want to be less fairways than 100 yards from an all-day direct.com or English breakfast and Live www.quintaPremiership, then there’s dolago.com. Albufeira. easyJet flies to If you want the yachting Faro as do Aer crowd, a casino and the bright Lingus, BMI, lights, there’s Vilamoura. And British Airways, FlyBe, Jet2, if you want a more peaceful time with Monarch, Ryanair, Thomas a more, well, mature crowd, then there’s Cook and Thomson. Quinta do Lago. This vast estate, just 30 minutes from TIME ZONE: GMT hrs Faro airport, sits at the apex of a group of golf courses, Quinta’s own North and BEST TIME TO GO: Tee South, Pinheiros Altos, the fabulous San Lorenzo and the newcomer Laranjal, off in spring or autumn opened in 2009 but already looking well established. CURRENCY: Euro It is a 6,500m, par-72, with five par-5s, £1 = 1.14 eight par-4s and five tricky par-3s and a fair sprinkling of water hazards, set among the familiar umbrella pines, plus orange groves and the odd avocado tree. Greens are fast and undulating, so don’t think your work is done just getting on the dancefloor. The 2,000 acres of Quinta do Lago IDEAL: The are home to several separate develAlgarve’s golf opments of villas and apartments courses and and a luxury hotel. We stayed at villas offer Four Seasons Fairways, just a short the height drive from the Rio Formosa estuary of luxury and the resort’s excellent beach. The Fairways “village” is a private club, immaculately presented and very peaceful. The club has its own golf booker with discounts available on local courses and even weekly competitions for club members. The Fairways model is a members’ timeshare club. Plumping for one resort can be a big commitment, but if you are a golfer, Fairways is in the middle of around 40 mature holidaymaker. A round of golf, courses. It’s perhaps not for the younger crowd a quick swim, a G&T and dinner... it’s but could be an investment for the more not a bad life, is it?

Daily Mirror

DMUULS

FOREST

SATURDAY 17.07.2010

GRAPH:

Daily Mirror

PHOTO

TION LOCA

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

he Mountain Bike Business Network reached out to over half a million potential new customers thanks to features in the Belfast and Dublin editions of the Daily Mirror in July and the Scotsman in October.

IN HOURS

oll Blair Ath

mountain bike business network

Tourism Booklet for the New Season Work is well underway on the new MBBN leaflet for tourists visiting Dumfries and Galloway and this year it’s got information on other activities in the region. Project Manager Tracey McNeish has been putting the leaflet together and said: “This year’s leaflet is an improvement on last year’s. It’s a booklet that incorporates the map and includes a listing for each of the MBBN members. “In addition we’ve included articles about other activities in the region including the Galloway Forest Park, walking, wildlife and what’s on at Drumlanrig as well as a bit about each of the 7stanes.”

CD Cycle Centre Signs Up The latest business to join the Mountain Bike Business Network is the Castle Douglas Cycle Centre run by husband and wife team Marcus and Janet Andrews-Mackay. The couple took over the shop in 2004 and since then they’ve built up the business and a reputation for excellence in their fields. Marcus is a Cytech mechanic, qualified to the highest level with over 20 year experience in the industry. Janet takes care of the admin as well as running the Specialised BG Bike F.I.T. and Sports Therapy Clinic. As a former competitive cyclist and qualified health and fitness professional Janet is well aware of the benefits of good maintenance programmes and injury management. Full details of the range of services offered at the Castle Douglas Cycle Centre can be found on the website at www.cdbikes.co.uk.

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

The new booklet is due for publication in time for the Easter break and will be distributed throughout Central Scotland, the Midlands, the North of England and at the ferry terminals in Stranraer and Belfast as well as the region’s Tourist Information Centres.

visitors and tourists from far and wide the wonderful local flavours that can be enjoyed in Dumfries & Galloway. It’s exhausting and it’s challenging, but it’s great fun!”

Good Food Show

Growing a stronger industry By Lorna Young of Indigo Words lorna@indigowords.co.uk

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

or people not directly involved in the region’s food and drink industry it can be difficult to see the nuts and bolts activity that drives an organisation like Savour the Flavours. Behind the high profile marketing and events like Flavour Fortnight, there’s a lot being done to help businesses grow.

“Working from the grassroots up is a very overused phrase but it’s one that perfectly explains what we’re doing at Savour the Flavours and why our approach seems to be paying dividends,” says Liz Ramsay, Project Manager of regional food group Savour the Flavours. “Our remit is to champion the full spectrum of Dumfries & Galloway food and drink and that is a hugely daunting task. From supporting business start ups and micro businesses to helping established producers move into export or large scale manufacture. From celebrating the creativity of our top chefs to celebrating the creativity of school children who are starting on their food journey. “Encouraging educational bodies and training providers to develop new food and hospitality courses to sourcing expert advice, grant funding and training courses for businesses. Helping local people discover the delicious food and drink on their doorstep and sharing with

For an organisation that represents over 150 businesses and yet has only one member of staff, Savour the Flavours has to draw on the expertise and practical support of an active volunteer committee, as well as forging strong links with organisations in related fields. Working collaboratively with Dumfries & Galloway Council’s Economic Regeneration team, Business Gateway advisors and Scottish Enterprise, Savour the Flavours signposts businesses to relevant advice and opportunities at a regional level. At a national level tying in with organisations such as Scottish Agricultural College, Scotland Food and Drink, Scottish Farmers’ Markets Partnership, VisitScotland, Springboard, SAOS, Scottish Food and Drink Federation and Glasgow Caledonian University is paying dividends in connecting businesses with specialist support and is significantly raising the profile of Dumfries & Galloway’s food and drink industry as a whole.

...Helping local people discover the delicious food and drink on their doorstep…... “Making sure the support we offer businesses is effective and responsive is all about the conversations we have with our members,” says Liz. “Spending time chatting on the phone sometimes doesn’t seem like work at all, but it is very effective in getting to know the needs and concerns of members and in helping to join the dots – whether that is signposting a business to training provision or grant support or helping a chef source specific local products. “One conversation at a time Savour the Flavours is making our region’s food and drink economy stronger and more vibrant. It was wonderful to recently hear someone say at a national level that while Dumfries & Galloway’s food economy has traditionally lagged behind other parts of Scotland, we are now being seen as the region to watch.”

savour the flavours ...will lead to an upsurge of local food on menus across the region, ...has the backing of ten of Dumfries & Galloway’s leading chefs...

Tom Kirkpatrick

Wild Food Forage

One year into Savour the Flavours getting back on its feet, the organisation is setting itself some ambitious goals, kicking off with a major Meet the Producer event in the Easterbrook Hall in early March. This two day event will showcase the scale and the diversity of Dumfries & Galloway food and drink to both consumers and to trade buyers. Food tourism is also going to be a focus for Spring 2011 and Savour the Flavours has begun sourcing funding for a second Flavour Fortnight event in September 2011. Liz said:

“We tapped into a food tourism market last autumn without even trying during Flavour Fortnight and we had a lot of evidence that visitors were being drawn to Dumfries & Galloway from Glasgow, Edinburgh and the north of England specifically to take part in our events. So we’re very keen to see what happens when we actively market Dumfries & Galloway as a food destination. It’s very early days obviously, but there is enormous potential and we’re looking forward to seeing what can be achieved.”

Join Savour the Flavours Savour the Flavours welcomes membership from businesses who produce, use or sell Dumfries & Galloway food and drink. Membership is currently free of charge and businesses can sign up on www.savourtheflavours.co.uk. Savour the Flavours is funded by LEADER and Dumfries & Galloway Council.

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

olutions to industry challenges are some of the most fruitful outcomes from these business conversations. One example Liz gives is of chefs who are nervous of embracing local food, aren’t sure of how to best make use of it or where to source it from. “A confidence issue,” claims Liz. Setting up a completely private chef to chef discussion board on the Savour the Flavours website is a simple but practical solution to encouraging chefs to learn from each other which, it is hoped, will lead to an upsurge of local food on menus across the region, an approach that already has the backing of ten of Dumfries & Galloway’s leading chefs.

town and gown

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

Inside Your Business Project

arlier this year, University of the West of Scotland teamed up with Dumfries & Galloway Chamber of Commerce to launch the UWS Inside Your Business project. As a result two local chamber members volunteered to put their businesses forward for the UWS business review project. Inside Your Business project was launched to enhance the University’s links with rural businesses in Dumfries & Galloway and to make the University and its business support functions more accessible to local businesses. To launch the project, UWS put out a request via the Chamber for volunteer businesses to let UWS inside their business. Both Jacquie Brown from Jacquie’s Premier Beauty Salon in Dumfries and Ian McAndrew from Blackaddie Country House Hotel in Sanquhar were first to volunteer and soon after embarked on their UWS Inside Your Business experience! Throughout the autumn, UWS business lecturer’s Anne Hill, Joan Scott and Dave Moyes met with the business owners and encouraged a two-way review of their business,

Inside Your Business project partners at the recent Chamber of Commerce Meeting hosted by University of the West of Scotland in Dumfries: (from left to right) Jacquie Brown (Jacquie’s Premier Beauty Salon), Joan Scott (UWS), Dave Moyes (UWS), Amanda Hannah (Dumfries & Galloway Chamber of Commerce), Jane & Ian McAndrew (Blackaddie Country House Hotel), Anne Hill (UWS) and Gordon Mann (Dumfries & Galloway Chamber of Commerce).

highlighting the strengths of the businesses and some opportunities for change. Both owners entered into the project with open minds and welcomed input from UWS. At a recent Chamber of Commerce Meeting hosted by UWS at the Dumfries Campus and chaired by Gordon Mann, Chief Executive of Dumfries & Galloway Chamber of Commerce, the academic staff from UWS delivered a short presentation to other Chamber members where they shared the key findings for each of the businesses. As well as the specific outcomes, a range of common themes emerged which confirmed some of the challenges facing many local rural businesses and identified some gaps

...challenges facing many local rural businesses and identified some gaps in the support needs of local businesses.

in the support needs of local businesses. Both Ian and Jacquie took time out of their busy schedule to attend the meeting and to share their experience of the project with their fellow members. During her time on the floor Jacquie said: “This process encouraged me to work on the business as well as in it. I was encouraged to come up with my ‘perfect day’ which means I now allocate my time differently and schedule time for staff, clients and business development/planning. I regarded UWS staff as my ‘helpers’ during this project and I hope they will continue to be my ‘helpers’!”

...that local business owners are more aware of the business support services that are available to them including those from UWS... Anne Hill, lecturer in HRM at UWS said: “We are very grateful to both businesses and the Chamber of Commerce for participating in and supporting this project as we would not have been able to do it without their involvement. It is a brave thing to do to let outsiders inside your business and we were very aware of that before we started but both businesses were great to work with and so passionate about their businesses that they could see the potential in the project.” Anne added: This project was about sharing expertise – making us more aware of the current challenges facing local businesses. Of course there were similar challenges and support needs including a lack of time to manage and plan, staff resourcing, marketing and the challenge of e-commerce. We hope that both businesses continue to find solutions and new ways of working following this experience and that other business will be encouraged to take time to review their practices and access the services that are available to them or to speak to each other!

SLATE HAIRDRESSING

17 Bank Street / Dumfries / DG1 2NX 01387 265907 / salon@slatehairdressing.co.uk

JOAN’S HAIRDRESSING

130 Drumlanrig Street / Thornhill / Dumfries / DG3 5LP salon@joanshairdressing.com www.joanshairdressing.com

As well as the obvious benefits of sharing experiences with others, we hope that local business owners are more aware of the business support services that are available to them including those from UWS, Chamber of Commerce and other business support agencies. As a university we hope we can tailor our support services to meet the specific needs of local businesses and on an academic level we can continue to research the business support process for Higher Education establishments engaging with SME’s.” Amanda Hannah, Business Development Executive, Dumfries & Galloway Chamber of Commerce said: “It was great to hear how two local businesses who are members of Dumfries and Galloway Chamber of Commerce had benefited from working with UWS staff on this project. It was clear to see how UWS input had encouraged these businesses to take a step back and approach things differently, leading to some very positive changes taking place within their businesses.” A second event is now being planned for the Spring where it is hoped members will have an opportunity to learn more about funded business support projects including Knowledge Transfer opportunities. Details will be circulated in the new year.

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Its about Value For Money, rather than price Shortridge are a provider of linen hire and laundering services to the accommodation industry and are very conscious that our charges are a significant overhead for our customers. In economically challenging times customers are naturally looking very carefully at each of their suppliers costs, and those of competitive suppliers. There is a natural temptation to reduce prices in order to protect existing business and attract new customers but often the only realistic method of doing so is to reduce the quality of the product provided and cut back on customer service overheads. However, in a business where we are seeking to maintain long term relationships, our approach is not to compromise on either quality or service. We believe customers prize overall value for money above merely the unit price. Customers are effectively buying from us on a daily basis therefore we have to maintain a consistently high quality and excellent customer service.

We have proved this value for money approach works for us because we have seen our customer base and turnover grow year on year. We spend little on advertising, relying heavily on “word of mouth” recommendations because an unbiased recommendation from someone in a similar business to your own carries far more weight than paid for advertising. You cannot “launder in” quality. The only way we can provide a high quality product is to purchase good quality linen and then take great care in the laundering processes we employ. We service customers who range from small B&B’s through to large five star hotels and each customer has different requirements because they are catering for different target markets. Therefore despite the economic climate, in order to provide our customers with a choice of linen types, we have invested not only in a high quality standard range but also offer a range of Egyptian and deluxe linen.

With daily deliveries and collections to customers over a wide geographic area, most of whom we call on twice weekly, not only does production have to be planned in advance, so does transport. That’s why we ask customers for two working days notice for any changes to their normal requirements. However business is never predictable and that’s why when customers ask for help we go the “extra mile”. For example our own staff have made deliveries to customers after work on their way home, we’ve laid on special deliveries at the weekend, and co-opted directors of the company to act as van drivers to “help out” when necessary. One Christmas our Sales Director left his Boxing Day lunch to make an “emergency” delivery to a customer. If you would like to learn more about how we have grown to become one of the largest and most successful independent laundries, and could be of benefit to your business, why not pay us a visit via our web site www.shortridge.co.uk.

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The Value of Environmentally Sustainable Business Practice By Mike Bonaventura. Chief Executive, Crichton Carbon Centre. www.carboncentre.org

ne of the principal responsibilities of the Board of both publicly traded and private companies is to maximise the company’s value.

How is that value determined?

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

In part, it is determined by others outside the firm through complex and sometimes abstruse relationships amongst a broad range of economic indicators. This is the stuff of wealth and performance metrics about which an indecent amount has been written elsewhere.

...sustainable business practices are fundamentally just plain common sense... However, decisions and actions taken by the officers and employees of a company may also have consequences for society as a whole; a fact increasingly recognised in Corporate Social Responsibility [CSR] initiatives. CSR recognises that there is more to the value of a company than can be determined just from a model of its revenues, costs, and expenses. CSR has evolved from the loose narrative included in annual reports of the early 1990s to a more quantitative discipline that includes an assessment of the performance of intangible assets in determining company value, promoting a truer understanding of company worth. These asset classes include: brand, which to a large extent can be equated with reputation; capacity to innovate, protection against brand erosion; the ability to differentiate goods and services; a commitment to employee well-being; and a commitment to social well-being. Sustainable development requires consideration of each of these and has become an important arbiter of company value, which in turn affects a company’s ability to raise funds, attract and retain customers, participate in demand and supply chains, grow through mergers and acquisitions, realign business focus through divestiture, and attract and retain staff.

Measuring company performance in these respects has been formalised through frameworks of what might be called generally accepted sustainability principles [GASP] governing social accounting, a counterpart to GAAP (Generally accepted accounting principles) in financial management. The most widely adopted of these frameworks, G3, is continuously being improved by The Global Reporting Initiative [GRI] [www.globalreporting. org], a multi-national network with participants drawn from “business, civil society, labour, and professional institutions”. Some of their metrics remain aspirational. Others though reflect changing perspectives in society, not least, and perhaps most topically, environmental policy and legislation. One’s position on the actuality of climate change and the causes of it are irrelevant for at least a couple of reasons. First, depending on the industry sector a company is operating in, it may already be subject to emissions reduction obligations under regional, national, or international legislation. The cost of compliance, primary and secondary market trading of environmental instruments, and reporting is high. The cost of noncompliance is higher still. A sceptical position on the underlying rationale of the policy is no defence. Second, there’s no denying the fact that sustainable business practices are fundamentally just plain common sense. If, for example, in reducing energy consumption, a company can save up to 30% of its energy spend (Carbon Emissions, Carbon Formula: Accountancy Age, January 2010), why wouldn’t it do that? For a typical enterprise class data centre or a hotel chain like Hilton in the UK that’s around $8M per year, based on prevailing UK energy prices. That’s a cost saving measure that drops straight through to the bottom line. This realisation is leading to voluntary engagement by companies across all industry sectors, with public commitments from heavyweights like Hilton, Tesco, Walmart, Nike, Starbucks, Pitney Bowes, Siemens, Google, Heinz, and Nestlé creating a wealth of information on sustainability best practices. More companies are adopting a co-ordinated approach to sustainable development everyday – setting up a feed to www.environmentalleader. com will keep you up to date.

Similar voluntary engagement is also apparent in micro, small and medium sized enterprises. Over the last couple of years hotels, restaurants, creative industries, medical practices, sports facilities and farms as well as public service organisations across the region have worked with the Crichton Carbon Centre to understand the environmental challenges that we all face, what they can do to address them and how those actions can help improve their operating efficiency and differentiate their products in a world where consumers are increasingly concerned with a demonstration of social responsibility by the companies that they buy from.

SOLWAY SECURITY AND PROTECTION We are a new Dumfries based company offering the best prices in the business. We only use SIA trained staff who will provide an extremely high and professional service. We can provide any security service you require from manned guarding, door supervisors, keyholding and event security. We can provide these services to any part of the UK at short notice!

So when your Board also reaches the conclusion that environmental sustainability is simply good business practice, or finds itself with obligations under a new piece of environmental legislation, and asks how the company is going to respond, what they really want to know is: What regional, national, and international legislation affects our operations? What additional legislation is on the horizon? What are our compliance obligations? How will that legislation affect Memo & Arts due diligence, product development and marketing? What can be done to make our non-core business units more attractive for divestiture?

...worked with the Crichton carbon centre to understand the environmental challenges that we all face... Can a business case be made for any voluntary initiatives? Reducing the broad spectrum of emissions types that fall outside of current legislation, reviewing waste management practices, reducing water usage and energy consumption and improving fuel efficiencies are all potentially profitable areas for attention. How should these be prioritised? What are the impacts on our cash flow? What about the demand and supply chains that we participate in? Are we excluded from tendering based on our current working practices? Are there opportunities for enhancing our brand while reducing costs and improving margin? If so, what needs to be done in order to collaborate with suppliers and customers? Are there new or alternative business partnerships that we need to establish? As CSR becomes increasingly influential in determining company strategy and practice, the scope of the undertaking may seem overwhelming. An understanding of the underlying rationale for reporting on CSR and the business benefits that it brings will help to make the case for participation.

(01556) 611304 07540337995 info@solwaysp.co.uk www.solwaysp.co.uk

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technology & innovation

ob Gray of Ae7 Bikes has just launched a brand new web site bringing his great range of bikes and accessories to a whole new audience. Rob moved from the south of Spain to Dumfries with a clear intention of setting up the best bike shop possible. Now with help from Scottish Enterprise and Business Gateway he has now added a virtual shop to his very popular one at Ae. The shop and café are real favourites with thousands of both biking enthusiasts and visitors to the great set of trails and walks at Ae Forest.

Ae7 Bikes Launches New E - Commerce Site

Rob said: “Initially my focus was on the centre set up, getting the best brands on board, getting the best people to join the team and making sure we got the customer service side of the business right. As a company we had to get the timing of an e-commerce launch right. We needed the strong brands on board to enter the online market and be able to compete against the established big players in the bike retail market. “I didn’t want to simply be another bike shop with a bog standard website. I decided if we were to go for this we would do it in the right way. We put in a phenomenal amount of research and went through a tender process to find the right company to build the website.” To check out the new website – and maybe even treat yourself to a new bike – please visit www.Ae7.com.

o you think Twitter can just ‘tweet off’? Inga McVicar the new Project manager with Destination Dumfries and Galloway, has a few tips on social networking.

With nearly 30 million people in the UK visiting social networking websites every month, it would be a mistake for your business to not explore the potential of social networking. The first 5 steps to effective social networking:

Step 1

Step 2

Step 3

Step 4

Step 5

Have a strategic approach: set targets, plan content, create internal policies and measure results.

Choose the right platforms: There’s no point Twittering if your customers don’t use Twitter, and don’t neglect the many platforms beyond the big-hitters of LinkedIn, Twitter and Facebook.

Consistently converse: Radio stations avoid ‘dead air’, social networkers avoid lapses in conversation. Allocate reasonable time and effort.

Do not sell: you’re often talking to customers in their leisure time. Be interesting and relevant, peppering conversations with appropriate promotional messages, rather than rushing a hard sell.

Be patient: do not look to social networking to revitalise your business overnight. It can take many months to build real online relationships.

Where to start? www.linkedin.com is a business-orientated online network which connects you to other professionals. Why not create a Linkedin profile, and join the Dumfries & Galloway Chamber of Commerce group?

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

Social Networking: a marmite issue?

technology & innovation

By Royal Appointment

hinking about staying in a cottage on the Queen’s Sandringham Estate? What about Balnagowan, Mohamed Al Fayed’s highland estate, or Chatsworth Estate, Portmeirion, the ‘Mediterranean’ village in Wales or does Dubai or the Caribbean take your fancy?

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

If you do want to book any of these then you will be using a very clever piece of software developed in Dumfries and Galloway. Robert and Melinda Kennedy have been running not one but two businesses from their small office at Orroland near Kirkcudbright – Orroland Holiday Cottages and web design company SuperWebs. The holiday letting business soon made them realise that there was no software available for this sector of the market. Most systems are geared to hotels and large-scale operators.

“Holiday-makers want to book online, and booking a selfcatering holiday should be as easy as booking a flight,” said Melinda Kennedy. “SuperControl allows them to do exactly that, showing availability in a variety of formats and automatically calculating prices, including special discounts. It then enables them to make secure online bookings. Operators are alerted by email and text when a provisional booking is made and they can then confirm.” Clients appreciate the personal service that they receive from the knowledgeable and experienced team at SuperControl. As one client commented, “I just pick up the phone and they are always there.” The level of customer satisfaction achieved shows in the 95 per cent client retention that SuperControl achieves year on year.

With their unique insight into both sectors they developed SuperControl in 2007 and it has quickly become established as the market leader throughout the world. Now handling bookings for over 8,000 properties and employing eight people at Orroland the product has been a great success.

And Finally…

skdale Solutions Ltd. are celebrating their selection as a finalist for the prestigious UK Digital Entrepreneurs Awards – hailed as the only national stage in the UK dedicated to recognising online business excellence. Having been chosen over hundreds of competitors for their most recent software development “attractIT, Eskdale was in a tough category with five other major UK Companies. Although they lost out on the night of the awards at the Palace Hotel, Manchester they are delighted to have been recognised as a potential Software Innovation Entrepreneur of the year with a product that is designed to increase visitor numbers to a website by increasing its visibility and presence on the web. This world-first software package has just been launched, and is already being recognised as a significant and groundbreaking achievement. Eskdale Solutions Ltd, (www.eskdale.net), founded in 1999, is based in Langholm.

chamber news Annual Review

nother year of growing activities and membership was the main message to the Chamber AGM when Chief Executive, Gordon Mann provided his report on the past year. Amanda Hannah the Chamber’s busy Business Development Executive reported on a list of achievements including an 8% increase in membership and a 50% increase in the number of events and meetings.

Income 2009/10 Events; 7% Future Jobs Fund; 5%

Showcase; 7% Partners for Business; 11%

Lunch; 9%

With an average of 23 attending each event these meetings were proving to be a success both with members and potential members. A brand new web site is now up and running and fully integrated with the Chamber’s CRM system allowing the Chamber to offer a better service to members.

MBBN fees; 8%

MBBN grants; 34%

Amanda also reported that she was continuing to meet potential members and was getting a great response when companies realise the value to them of the services and the value to the wider business community of a strong Chamber of Commerce. The Chamber was also working hard to create new partnerships and as an example had worked closely with the Council on the delivery of 91 new jobs under the Future Jobs Fund.

Expenditure 2009/10 Showcase 4%

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

Events 3%

Lunch 7%

BCC/SCC fees 5% Office, printing and IT 15%

MBBN costs 16%

Joint events were held with both Cumbria Chamber and Scottish Borders Chamber providing excellent networking opportunities. The Annual Lunch is now a must in everyone’s diary and in October Gavin Hastings succeeded in the difficult task of following Sir Tom Farmer the year before and talking to an audience of 235 people – an all time record for this event.

Membership fees; 19%

Salaries 50%

The Chamber Board was also busy lobbying on behalf of local business on subjects as diverse as business rates, procurement, conservation agreements and the looming cuts in public expenditure. The Chamber is also represented on a number of influential bodies including the Local Economic Forum, the three Crichton companies and Dumfries Town Centre Forum.

Turnover £120,000.00

As the only Chamber of Commerce affiliated to the Scottish Chamber of Commerce in Dumfries and Galloway the Chamber has a seat on the key policy making Council of SCC. Through the association with Ayrshire Chamber the Chamber is able to deliver the full range of BCC services to its members. Undoubtedly the biggest project is the Showcase project which was featured in the last magazine and will open early in the New Year.

£100,000.00

£80,000.00

£60,000.00

£40,000.00

£20,000.00

£0.00 2005/06

Tracey McNeish has also been working hard with over 70 businesses looking to develop the mountain bike market on the back of the investment in 7stanes and Drumlanrig in the Mountain Bike Business Network. Worth over £9m to the economy of the South of Scotland mountain biking is increasing in popularity with Dumfries and Galloway offering some of the best trails in the world. A brand new web site www.eat-sleep-ride.com built by local web designers Infrared is already beginning to show dividends and is fully integrated with the popular 7stanes.gov web site. This project has been funded by Leader, Scottish Enterprise and Forestry Commission Scotland as well as the businesses themselves.

2006/07

2007/08

2008/09

2009/10

It was also clear during the year that the electronic magazine was not as popular as the printed one. Following discussions with the publisher of other Chamber magazines in Scotland the Chamber launched InCommerce in October. Again this will be a quarterly magazine and at 48 pages in full colour it is by far the most ambitious magazine for Chamber. With a print run of 2,500 delivered to key business and decision makers as well as distributed to points with high footfall the magazine is now the only business-to-business media that offers full coverage of the region. It will only succeed if members keep letting us know of what is happening in their business.

chamber news

Kellwood Engineering Bank of Scotland South of Scotland Business Solutions Magnox North

A partnership between Barony College, Borders College, Dumfries & Galloway College, Scottish Agricultural College, Heriot-Watt University, University of Glasgow and University of the West of Scotland

Following a review of our services and to allow the Chamber to continue to improve the service to members the Board recommended to the AGM that a new category of Affiliate Partner for Business be introduced offering smaller companies some of the benefits of the Partner’s scheme at an affordable rate. Anyone interested in this scheme should give Amanda a call at the Chamber office. The AGM also agreed to the first increase in fees for over three years adding around £25 to each category. They also agreed to add in some new categories to bring Chamber in line with the practice in Scotland. A new Direct Debit scheme will come in to place during the early part of 2011 offering a discount. Details of this can be found in this magazine. Plans for next year are being worked up with an emphasis on improved networking opportunities as well supporting the Chamber office to meet the growing workload of finance and administration. Following the AGM the members heard an inspirational presentation from Jeremy Sainsbury of Natural Power. Jeremy outlined the growth of the company over the past 10 years from just 7 employees to now over 200. Based in an environmentally friendly timber office in the middle of the Galloway Forest this company offers cutting edge services to the renewable industry throughout the world.

Board of Directors Chief Executive Gordon Mann - The Crichton Trust

President Trevor Knowles - HK Financial Advisers Treasurer Roderick Williamson - Carson & Trotter Directors Jamie Maitland - Kellwood Engineering Ltd Tricia Hunter - Minerva People Limited Finlay Carson - CMS David Wood - Plansafe Solutions Ltd Tom Riddet - Armstrong Watson Paula Gibson - Thistle Products Ltd Jane Lenza- Bank of Scotland Stuart Callander - Metrik Office Supplies John Silker - Gretna Hall Hotel Jacquie Brown – Jacquie’s Premier Beauty Salon Lynda Vaughan - Colledge & Vaughan LLP Ronnie Bradford - Glenkens Community & Arts Trust

Chamber Subscriptions

hamber fees have remained the same since 2007 but at the AGM last November it was agreed to increase these for 2011 and to introduce some new categories. On average the fees increase by £25 in each category although special arrangements have been made to limit the increase for sole traders and small businesses.

Chamber membership still represents fantastic value given the range of services and the work that Chamber does for local businesses. Membership fees represent only 20% of the Chamber budget so for every pound you contribute Chamber will turn that into £5.00 worth of support for local businesses. An Associate Level of membership has been introduced which is suitable for non-business organisations such as schools, and other organisations that don’t trade (subject to the approval of the Chamber Board of Directors) enabling the organisation to be kept informed of Chamber activity and giving them the opportunity to attend Chamber events and network with the business community. This level will not have access to the British Chamber of Commerce services. The membership rate for this is £50 + VAT.

Membership Subscription Rates 2011 - 2012 Number of Employees

Annual Rate

Plus VAT @ 20%

Start Up Businesses*

£62.50

£75.00

Sole Traders

£83.33

£100.00

From 1 – 5 employees

£120.00

£144.00

From 6 – 10 employees**

£150.00

£180.00

From 11 – 20 employees

£200.00

£240.00

From 21 – 50 employees

£250.00

£300.00

From 51 – 100 employees

£325.00

£390.00

From 101 - 250 employees

£475.00

£570.00

From 251 + employees

£500.00

£600.00

*Referred from Business Gateway or PSYBT ** Includes Charities with 11 or more employees

Direct Debits We are working hard to try and introduce a direct debit facility where your business can renew its subscription to Chamber automatically or by installments. Any businesses signing up will be given a discount on their 2012 subscriptions of £50.

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

The Chamber’s income has continued to keep pace (but only just!) with the growth of activity and the graph shows where the money came from and where it all went. Income has doubled for three out of the last four years. The Chamber is extremely grateful to the Partners for Business for their continued support:-

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out & about with Amanda A. What do you enjoy most about having your own business? B. I handed over some prints to a client recently of some portraits I’d taken of her children at her son’s Christening and she was moved to tears. She said I’d really captured their soul. It’s not every day you can touch somebody’s life in that way just by doing your job. A. What’s the hardest thing about running your own business? B. For me it has to be keeping track of the accounts and the paperwork – thankfully my business partner is a wonder at that side of things.

A. Tell me about your business? B. I started the business this year in April 2010, going into partnership with McVicar Marketing. We work under the name ‘McVicar Walden’ to offer a more cohesive package to our clients. I live in the Bridge of Dee, a small but lovely village about four miles outside of Castle Douglas. As well as photography I am also an active member of the Dumfries and Cumbria Greyhound Rescue, a charity set up to re-home retired racing greyhounds. I have two greyhounds of my own and a foster dog called Des who is my seventh foster dog so far. I am also a keen fisherwoman and wild camper and love a night under the stars. A. What made you decide to set up your own business? B. I felt my last job did not fulfill my passion as a creative person and was not enabling me to grow in the direction I felt most drawn to. Starting my own business gave me complete control in all aspects, from designing my logo to expanding my own client base. A. What preparation did you do before setting up your own business? B. Photography has always been important in my life and I have spent many years as a hobbyist, but I felt further training was necessary, so I studied pure black and white film photography in Glasgow and then went on to do an HND in general photography in Dumfries. A. Do you need any specific qualifications or training to run the kind of business that you do? B. Need, no, but there is a but. The experience I’ve gained by pursuing a formal qualification has been invaluable, being able to expand on ideas with like minded people in a safe environment has helped refine the way I’ve worked and given valuable insight into working with a client and shaping their ideas with my skill set. Also in the commercial market some clients will specify a need for a formal qualification, but not all.

B. Do try and gain some formal qualifications if you haven’t already and research the marketplace. Is there a need for your business? Is there a customer base? Organisations like the Chamber of Commerce can be invaluable as a resource for advice, support and networking and don’t get scared, you can do it! A. What’s the best thing about living and working in Dumfries and Galloway? B. I am very much a country person, and in our region we have some of the most breathtaking scenery I have seen, from stunning coastline to ancient forest and it all seems to be looked after with such care and affection. A. What are your aspirations and plans for the future? B. To continue to grow the business and provide a service to the people of Dumfries and Galloway and beyond. I also have plans for an exhibition in the next couple of years in Dumfries and Galloway, but at this point the details of that are strictly under wraps!

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

manda Hannah from the Chamber recently met Bev Walden (36) a freelance photographer who set up her company Amicus Photography at Bridge of Dee. The word Amicus is Latin and means friend or comrade.

A. What advice would you give anyone thinking of setting up their own business?

economic commentary

As a practical matter ……..

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

By Professor Hervey Gibson, CogentSI Hervey.gibson@cogentsi.com

tudents are in the news, and are banally described as ‘unwashed’. That could never have been said of Andrew Goudie when he was at Cambridge – my memory is of a doctoral student smarter in his sports jacket (and in his economic analysis) than I can manage a third of a century later. But after the New Year’s Honours he will forever be squeaky clean: Scotland’s Director General for Economy, aka the Chief Economic Advisor to the Scottish Government, has been created a Companion of the Order of the Bath.

But it won’t be a luxurious Bath, at least not for a few years. His November ‘State of the Economy’ presentation is as close to a cold shower as you will find outside Gordonstoun. The starting point for Scottish GDP is lower and later than we thought: statistics that were thought to herald the beginning of recovery have been revised down to show the recession continuing into the early months of last year. Scotland’s main external markets (Europe) are recovering only modestly and are still – even three months after Andrew was writing – beset by international turbulence. The UK Coalition’s ‘fiscal consolidation’ is likely to bear down more on Scotland than elsewhere, and has barely started.

Andrew goes at some length into the debate over ‘quantitative easing’ – whether the Bank of England should print more money than the £200 bn it has already. Broadly the argument hangs on how much spare capacity there is in the British economy – something that we don’t know for certain. Normally economic capacity grows because the resources available to the economy grow – more people, more assets as a result of more investment, more knowledge. Has this process continued during the recession? Or have useful people already been laid off or retired, have assets been scrapped, and has knowledge been allowed to fade, because the banking crisis has destroyed the market? Andrew shows Bank of England charts, which indicate that service companies and the labour market demonstrate lots of spare capacity, while spare capacity in manufacturing has almost disappeared. About three quarters of the slack in manufacturing was taken up between mid 2009 and mid 2010, compared with only a quarter of the slack in services and virtually none of the slack in labour markets. Those figures refer to the UK.

economic commentary Except for chemicals, and very specific markets within that – none of these worst hit industries play a significant role in the Dumfries and Galloway economy. That is one reason why our local economy has been flattened, rather than knocked downwards. Some of the stronger industries in our economy have done relatively well – food, electricity, retail, healthcare and public services, but not well enough to shake off the general malaise. The chart shows that recovery had just started, but the risk is strong that it may be no more than a brief pause on the way down, as was seen in 1972 and 1982. Both the tax rises and the spending cuts of George Osborne’s ‘fiscal tightening’ have yet to take effect. It’s very hard to see where any significant upward momentum can come from in South West Scotland, except possibly via the strong Asian connections that our manufacturing industries have. So from a viewpoint north of the border, quantitative easing must be considered essential. Thank heavens, due to the independence of the Bank, it may happen despite the predilections of the party in power.

The Presentation writes around the weakening economic outlook that surveys predict for Scotland, and the downward direction that leading indicators show, but doesn’t address the Scottish capacity issue explicitly. I had hoped to show you a graph of the spare capacity in the Dumfries and Galloway economy, but flooding in the Christmas break has temporarily reduced our capacity to draw graphs. But we can show our estimate of spare capacity in Scotland. The first chart shows how the capacity of the Scottish economy has almost trebled over the past 60 years, and how for at least five periods recession has damaged capacity growth. The second chart shows indeed how bad the 2008 recession was – a steeper fall and, relative to the starting point, a deeper fall even than the recession of 1979-86. The production industries trading in the most international markets were really badly hit in 2008 – electronics, chemicals, textiles. New export figures suggest that these production industries at least may still be on their way down. The worst hit services were mainly the banks, insurance and business services.

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

Readers who would like a copy of the two charts, but for Dumfries and Galloway, should send an email with the words ‘Chamber Charts’ in the title to hervey.gibson@ cogentsi.com.

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health & safety

By David Wood, Plansafe Solution David.wood@plansafe.co.uk

hese days everybody knows that asbestos is dangerous to health but do we know exactly what asbestos is and where it can be found? The common perception is of the grey coloured corrugated sheeting with which many commercial properties are roofed and clad but this is only a very minor tip of a huge iceberg. It is a naturally occurring silicate mineral consisting of magnesium, calcium and iron. The most common types, by usage, are, Chrysotile (commonly called white asbestos), Amosite (brown) and Crocidolite (blue). Asbestos fibres can be as fine as 0.1 micrometre, which compares with the human hair at between 17 and 181 micrometers in breadth. These small fibres pass through the body’s natural filtration system and into the lungs, finding their way deep into the alveoli where they cause scarring and irritation, resulting in cancer. It is now recognised as a category 1 carcinogen.

...never buy asbestos slaves as they died young... The use of asbestos goes back to Greek and Roman days when the harmful effects of the material were already starting to be recognised and it was recommended never to buy asbestos quarry slaves as they often died young. Asbestos was mentioned in the notes of a post-mortem conducted by a Dr Murray in 1899 on a young asbestos factory worker when he expressed an Expert Opinion that the inhalation of asbestos dust had contributed to, if not actually caused, the death of the worker. In 1927 a pathologist, Dr Cook, reported on the death of a young asbestos worker and in the report named the disease “asbestosis”. Notwithstanding the concerns about the risk to health experienced those who worked with asbestos it continued in use until the mid 1990’s and, in some materials, as late as 2000. The reason for this was very simple. It did exactly what it said on the tin. Asbestos has many valuable qualities: It is resistant to heat, chemical and electrical damage; it has great properties of sound absorption and thermal insulation coupled with great tensile strength. It was therefore used extensively in the construction industry for thermal insulation, fire retardant, electrical insulation, chemical insulation, in wall coatings, bricks, pipes and fireplace cement, flooring, acid resistant gaskets, and drywall joint compound. Thousands of tonnes were used in World War II ships, in pipe lagging and boiler insulation, and this was carried through into domestic and commercial properties. It was hailed as invaluable and as a result we wove it, lagged it, mixed it and used it just about everywhere we could in our buildings and products. The problem of course is that we are left with a legacy, in our older properties, of materials that contain this

...anticipated that there will be 3,000 deaths a year for the next 20 years... From asbestosis... In 2002 new legislation came into force, The Control of Asbestos at Work Regulations 2002, and this introduced a duty to assess the risk arising from the presence of asbestos containing materials in non-domestic premises. This duty, which was imposed on any person who has a responsibility to maintain non-domestic property, came into force in 2005 and required the Duty Holder to identify any asbestos containing materials that were present in the premises and then put in place a system of controlling that risk. Because of the wording of the regulation the Duty Holder could be the person who owned the property or the business tenant, depending upon who carried the responsibility to maintain the property, and, in certain circumstances, the duty can be shared. At the same time a duty was imposed on employers not to undertake work which was liable to expose their employees to asbestos, this was replaced by an absolute duty in the 2006 Regulations which required employers to prevent exposure to asbestos so far as reasonably practicable. In subsequent legislation employers working in areas where their employees may encounter asbestos containing materials are required to train their employees in Asbestos Awareness. In respect of both asbestos surveys and asbestos awareness training the Health and Safety Executive has issued guidance in respect of those who would be deemed to be competent to undertake asbestos surveys and asbestos awareness training. Surveyors and trainers should have a recognised mark of competence to undertake the work and this is deemed to be accreditation by The United Kingdom Accreditation Service, UKAS, and the United Kingdom Asbestos training Association, UKATA, respectively, although another accreditation body has now been recognised for training, the Independent Asbestos Training Providers, IATP. It is recognised that many duty holders of non-domestic properties have failed to have a suitable asbestos survey undertaken and many employers in the construction industry and associated trades still need to provide asbestos awareness training for their employees. HSE has been pressing these issues very hard in recent years and are now clearly starting to take enforcement action against those who have failed to fulfil their legal duties, so contact your local asbestos surveyors and trainers now.

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

Asbestos in The Workplace

potentially deadly and almost indestructible material. In many instances of modern usage it was bonded into other materials such as cement, plastic etc and therefore poses no risk unless it is disturbed by drilling, cutting or, in some instances just breaking. As a result it is anticipated that there will be 3,000 deaths a year for the next 20 years in the building services industries from asbestosis; this includes builders, joiners, plumbers, heating engineers & electricians. It was therefore considered imperative, by The Health and Safety Executive, to identify where asbestos was contained in buildings to try and reduce accidental exposure to it by tradesmen undertaking work and accidentally releasing the deadly and respirable fibres into the air that they breathed.

innovation for competitive enterprises (ICE) driving competitiveness through Innovation a partnership approach

Are you a small to medium size business (SME), ideally with 10 or more employees? Could you benefit from help to identify, develop and commercialise new products, services, processes or business models aimed at increasing your turnover and profit? If so, then ICE has been developed with you in mind. ICE is a new, results driven programme designed to help add value to your business. You would benefit from a year of FREE, in-depth, hands-on (in-house), tailored support, delivered by innovation experts with a significant track record in helping SMEs turn ideas into reality and profit. The programme has been developed to help you: • • • • • •

Identify new products, services, processes or business models which can best drive profit Develop a plan to support implementation whilst running your core business Access specialist knowledge and licensing and technology transfer opportunities Network with other companies from across the 3 partner regions Access funds Embed skills and processes that ensure your business’s capacity for innovation is sustained

Funded by the European Union’s INTERREG IVA cross border programme and managed by the Special EU Programmes Body (SEUPB), with match financial assistance from Scottish Enterprise and the accountable departments in Ireland and Northern Ireland; the ICE project is a collaboration between Dundalk Institute of Technology (the Lead Partner), Glasgow Caledonian University, University of Glasgow, and the University of Ulster. Eligible companies must normally be established and located in Ayrshire or Dumfries and Galloway, and have between 10 and 250 employees (or full time equivalent). If you would like to find out more contact the West of Scotland Project Manager - Janet Hamilton on 07702 729490 or at janet.hamilton@gcu.ac.uk or ice@gcu.ac.uk Further information is also available at www.iceprogramme.com

This project is part-financed by the European Union's European Regional Development Fund through the INTERREG IVA Cross-border Programme managed by the Special EU Programmes Body

time out Institute of Advanced Motorists

Vibraxis Helped Me Look Good Naked

“In the first month with a healthy eating plan and on three 10 minute Vibraxis appointments a week I lost 13 lbs. Since then I have added Easy-step into my programme which has helped change my shape around my waist. “A year ago I used to avoid looking in a mirror if at all possible as the person I saw wasn’t who I felt I was expecting to see. Now I feel that I look like me.” Salon owner Jacquie Brown added: “Vibraxis and Easystep are a great combination for people who want to lose weight, tone up and see quick results.” Jacquie’s launched their new website in December and with just three clicks it is now possible to book an appointment at the salon through the website. To contact Jacquies please call 01387 269077 or visit www.jacquiesbeauty.co.uk

he local branch of the Institute of Advanced Motorists has teamed up with St Michael’s Services in Dumfries and at Wigtown Road Services at Newton Stewart to help improve driving skills and reduce accidents. The motorbike section was looking for help to provide radio kits so that the observers could communicate with students during coaching sessions. St Michaels Services were happy to help and the group now uses both service stations as a base for their regular Sunday morning get together. A hot cup of coffee is very welcome on a chilly morning as well as the ability to donate their nectar points to club funds. St Michael’s Services have also assisted in putting up an information board and the Local Camera Safety Partnership put up one at the Wigtown Road site and already this has helped draw in new members. Group chairman and chief motorcycle observer Graeme McColm commented “Our group is run entirely by volunteers, so the contribution and support from St.Michael’s & Wigtown Road Services has made a huge difference to what the D&G IAMM can achieve in road safety in our region.” Contact St Michael’s Services on 01387 254304 or to contact Dumfries & Galloway Institute of Advanced Motorists and Motorcyclists call the Group Secretary on 07707 035518 or email dumfries@groups.iam.org.uk

Raising D&G’s Happiness Index?

hen the Prime Minister told the media that measuring the nation’s happiness as a measure of progress was not “woolly”, he was right –it’s FURRY. Pets promote well being from cradle to grave – they strengthen children’s immune systems, help reduce stress, encourage exercise in middle life and enhance confidence in the elderly.

Since the rescue centre started at Glencaple near Dumfries as a community based charity in March 2003, they have re-homed over 2000 mistreated or unwanted dogs – that means around 5000 happier people who are reaping the benefits of canine companionship – and increasing their happiness index!. To help with their work they are offering local businesses a chance to sponsor the charity. In return for a sponsorship of £1000, they offer a plaque at the centre to celebrate this contribution, the business will be named in the quarterly publication Gladd Times, listing on the web site, two free places at any dog event they organise, a company badged dog coat worn by a needy dog at fund raisers and an opportunity to sponsor a specific event, with media coverage. For further information please contact Dumfries & Galloway Canine Rescue Centre on 01387 770210 or email info@caninerescue.co.uk; Web: www.caninerescue.co.uk

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

hen local mature student and full-time mum Shona Clements decided she wanted to lose a bit of weight she knew she’d get good advice and support at Jacquies in Dumfries. But she had no idea that her first appointment would put her on track to lose a whopping 50lbs in a year. Shona said: “I was rather shocked to be weighed in at 13 stone 6 lbs that first day; I’m only 5ft 4in.

welcome to new chamber members St Michael’s Services Ltd

9 St Michael’s Street, Dumfries DG1 2QD Contact: Jamie Wood Tel: 01387 254304 A petrol filling station, car wash and convenience shop.

Gates Power Transmission Ltd

Tinwald Downs Road, Heathhall, Dumfries DG1 1TS Contact: Linda Shields Tel: 01387 242002 Website: www.gates.com Manufacturers of synchronous drive belts for the automotive and industrial markets. They export over 70% of their products to more than 20 markets worldwide.

Devorgilla Gallery

2 Academy Street, Dumfries DG1 1BY Contact: Rachel Speedie Tel: 01387 256444 Website: www.devorgillagallery.co.uk Devorgilla Gallery specialises in original art and collectable limited edition prints for private and corporate customers, as well as one-off creative gifts and picture framing. In October 2010 they kick-started a new and exciting exhibition programme with both established artists and emerging new talents exhibiting monthly. A welcome and friendly gallery with always a reason to return.

Jill’s Jewellery & Gifts

THE DUMFRIES & GALLOWAY CHAMBER OF COMMERCE BUSINESS MAGAZINE • WINTER 11

30a St Andrew Street, Castle Douglas DG7 1DE Contact: Jill Parker Tel: 01556 505885 Website: www.jillsjewellery.co.uk Jewellery repairs and designs and producers of handmade jewellery.

Derek Mitchell Electrical Limited

Unit 1, Station Yard, Castle Douglas DG7 1LA Contact: Paul Mitchell Tel: 01556 503150 Website: www.derekmitchellelec.co.uk Providers of electrical contracting services throughout Scotland for all types of electrical systems.

Castle Douglas Community IT Centre

Community Centre, Cotton Street, Castle Douglas DG7 1AJ Contact: Chris Fyles Tel: 01556 503167 Website: www.theitcentre.org.uk The IT Centre can offer customised training for complete beginners to the more advanced. Access to learning can be flexible and at your own pace, in groups or one to one and be carried out at a time and place to suit you and your business.

events diary Presentation Skills Workshop with Adam Davey Consulting New Dumfries & Galloway Chamber of Commerce office, 92 – 102 High Street, Dumfries; 10am – 4:30pm; 17th February 2011 This workshop is aimed at getting people to excel in group environments. Through guidance and coaching, the day centres on highlighting the numerous pitfalls in presenting, as well as maximising the impact of each delegates style. Cost: £60 per head To book your place please contact the Chamber office on 01387 270866 or email admin@dgchamber.co.uk

Employment Law Update – Brodies LLP The Cairndale Hotel, Dumfries; 5.30pm for 6.00pm start – 7.30pm; 9th March 2011 Employment Law is important to every business, big or small, therefore your chamber has organised a joint event with Brodies LLP who will give you an informative update on changes in Employment Law, covering Discrimination Law and what has changed since the Equality Act of 2010, retirement and what is going to change, changing terms and conditions – do we need our employees consent and employees who fall ill during their holidays – can they take these holidays again? Cost: £5 per head for Chamber members, £10 per head for non-Chamber members To book your place please contact the Chamber office on 01387 270866 or email admin@dgchamber.co.uk

Smart Exporter Roadshow The Aston Hotel, Dumfries; 5:00pm for 5:30pm start – 7:30pm; 23rd March 2011 A Smart Exporter Roadshow will be held in conjunction with Scottish Chambers International. At the event you will have the chance to hear from local exporters, find out about the new Dumfries and Galloway Export club and find out about the range of Smart Exporter products and services. Cost: FREE; to book your place at this event please contact 0844 344 0000 or email: info@ scottishchambersinternational.co.uk

Corporate Protection with HK Financial Advisers The Station Hotel, Dumfries; 5.30pm for 6pm start – 7:30pm; 12th April 2011 All businesses take great care to protect their premises, stock, computer systems etc. This is done, in the main, by a combination of complying with legislation, insurance and maintenance agreements. But, what about the people within the business? What value is placed upon the movers and shakers? Is it the Managing Director, the Directors, Partners, Senior Managers or the workforce itself? To find out more about Corporate Protection come along to this event. Cost: £5 per head for Chamber members, £10 per head for non-Chamber members To book your place please contact the Chamber office on 01387 270866 or email admin@dgchamber.co.uk

Armstrong Waste Management Ltd Committed to delivering a cleaner, greener future to the local environment

Based in Dumfries, AWM has built its reputation on providing customers with flexible waste solutions to suit individual needs. Our experienced management, supported by highly skilled operators, aim to provide unrivalled levels of customer service to a wide range of business and domestic clients. Our aim is to offer a cost effective quality service, minimise the impact of waste on the local community and to promote waste minimisation, reuse and recycling wherever possible.

Skip Hire Trade Waste Recycling Road Sweeping Landfill Site

Site Clearance Transfer Station Soil & Aggregates Construction

Armstrong Waste Management Ltd Newton Road Industrial Estate, Glasgow Road, Dumfries, DG2 0EF 5FM t 'BY www.armstrongwaste.co.uk