InCommerce Lanarkshire Issue 3 by Mark Ferguson

THE

INcommerce

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

ISSUE 3 • JULY 2010

• Lanarkshire International Children’s Games – 2011 • £300 million Subway Vision • Reducing Business Costs

www.lanarkshirechamber.org

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Contents President’s Welcome.................... 3 CEO’s Introduction...................... 4 International Childen’s Games...... 6

PRESIDENT’S WELCOME

Scottish Franchise Week............. 10 Credit Union.............................. 11 Elspeth Hamilton Perfumery ..... 13 Go 4 Set...................................... 16 New Members........................... 19 Westfield Health ........................ 23 Electricaire................................. 25 ERA............................................. 26 Member News........................... 28

Membership offers..................... 35 High Speed Rail........................... 38 Caledonia .................................. 39 Scotcomputers........................... 39 Margaret Mitchell MSP............... 40 HMRC........................................ 44 Events......................................... 46

Full details about Games and how your company can get involved are contained in this edition of “In Commerce” I would encourage all Chamber Members to support the Games in whatever way you can. The May lunch also provided an opportunity to welcome some of the 20 new members who have joined the Chamber in recent weeks. It was good to see a good turnout of existing members at the lunch and the feedback has been very positive with a number of businesses reporting that they made valuable business contacts at the lunch.

For advertising contact D-Tech on T: 01436 821438 E: sales@incommerce.biz For editorial enquiries contact the Editor, Douglas Millar on T: 01698 426882 E: douglas.millar@lanarkshirechamber.org Publisher: InCommerce Ltd Distribution: D-Tech Distribution

InCommerce is published by InCommerce Ltd. Royal Northern & Clyde Yacht Club, Rhu, Helensburgh G84 8NG. Telephone 01436 821501. Fax 01436 820028. E-mail: info@dtechuk.com. Edited by Lanarkshire Chamber of Commerce, Barncluith Business Centre, Townhead Street, Hamilton, ML3 7DP Tel: 01698 426882 Fax: 01698 424699 E-mail: douglas.millar@lanarkshirechamber.org. InCommerce is fully protected by copyright and nothing may be printed wholly or in part without the written permission of the publishers. The proprietors of this magazine are publishers and not agents, or sub-agents of those who advertise therein. They cannot be held liable for any loss suffered as a result of information gained from this publication. The views expressed by authors of articles published in this magazine are solely those of the author and are not necessarily the views of or shared by the editor, nor the publisher or the directors, shareholders and/or employees of InCommerce Ltd or D-Tech Graphic Design & Print Ltd.

I would also like to take this opportunity to warmly welcome into Chamber membership those companies who have joined the Chamber through the Fairways Business Group -a new breakfast group which meets at Dullatur Golf Club each Friday morning. May was a particularly busy month for me as through my own business I have been heavily involved in events

with the British Franchise Association in both Edinburgh and Glasgow. Despite the current economic downturn it never ceases to amaze me the Franchises appear to be going from strength to strength. There are certainly a growing number of new businesses being started via the Franchising route. Franchising is not just about providing opportunities for individuals who want to start their own businesses but don’t want to have to go through the pain of re-inventing the wheel – it’s also an opportunity for owners of existing businesses to consider whether they have a venture that could grow if it was developed into a franchise. I have been talking to a number of Chamber members over recent months who have good businesses that could well be suited to the franchise model but it is not something that they have ever considered. Given the fragile state of the Lanarkshire economy I certainly feel that franchising could be one tool that could be used to start new businesses in this area and to help grow existing ones. In this edition of “In Commerce” we have included a feature on Franchising which I hope will be of interest to existing Chamber members and to readers of this publication who may be interested in looking in more detail about what Franchising has to offer.

The Chamber is grateful to our Partners for their financial support.

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SPT............................................. 32

It was a pleasure to host the Chamber lunch in May which focussed on the International Children’s Games that are coming to Lanarkshire in 2011. There are undoubtedly significant opportunities for Lanarkshire and its business community to benefit from the Games and for the business community to get involved in supporting this prestigious event.

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

Chamber News.......................... 30

THE

SABRE ....................................... 29

CEO’s Introduction A lot has happened since the last edition of In Commerce but perhaps the biggest change we have seen has been in the formation of a new UK Government. Who would have thought a couple of months ago that we would see Vince Cable as the UK’s Business Minister and Nick Clegg as Deputy Prime Minister? The creation of a coalition Government has already resulted in changes in policy and direction and it will be very interesting to observe how the relationship between the UK Government and the Scottish Parliament will evolve over the coming months. With elections to the Scottish Parliament next Spring we are certainly in for uncertain times.

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• JULY 10

As we have seen over recent weeks, the Stock Market and business generally does not like uncertainty as it makes it difficult to plan ahead with any degree of certainty. What we have seen over recent weeks is a growing number of businesses turning to the Chamber for help. We have seen a significant number of enquiries about the recent rates revaluation which has seen some rateable values increase by up to 100%. We have also had a steady stream of membership enquiries from businesses who have recognised that they need to be broaden their business contacts and explore new market opportunities. Indeed, since the last edition of In Commerce we have welcomed 21 businesses into Chamber Membership. A full list of the new members is set out on page <**>.

We are also seeing a growing number of members take advantage of our free Business Mentoring Service and we have been particularly pleased at the positive feedback we have received from members who have had a mentor for several months and are now reaping the benefit from having the opportunity to discuss key business issues with someone from outwith their own business. (Full details of our Mentoring Programme can be found on the Business Mentoring Website HYPERLINK “http://www.businessmentoringscotland. co.uk” www.businessmentoringscotland.co.uk

The Chamber is working on a number of initiatives which are specifically designed to provide additional support to our members. Companies involved in Exporting will soon be able to access a new full range of services provided by Scottish Chambers International (SCI). Details of what is on offer can be found on the SCI website www.scottishchambersinternational.co.uk. We will be writing to all those companies who currently receive Export support from Lanarkshire Chamber of Commerce to give them more details of the wider range of services available and we will be holding roadshows across Lanarkshire to promote the new services to companies currently with no connections to the Lanarkshire Chamber. We are working alongside our public sector partners to review the range of business support services that are on offer to Lanarkshire businesses and we are talking to South Lanarkshire Council about its public sector procurement processes in the hope that we can see more opportunities for SMEs in this area to win work from the public sector. Our Business Support Manager is working on a major project which we hope will benefit our retail members in the Hamilton area and we hope to release details of the project in the next edition of “In Commerce”. The Chamber remains concerned about the current fragile state of the Lanarkshire economy. At a recent meeting of the Local Economic Forum we were dismayed to learn that unemployment in the area continued to increase at levels much greater than in other parts of Scotland and that job vacancies were also lower than the Scottish average. With many more school and college leavers about to enter the jobs market it is clear that we are going to see these figures increase over the coming months. We remain committed to representing your interests and to make representations to Government at all levels to ensure that conditions are right for businesses to develop and grow. With major public sector cuts already announced and more to follow it is already very clear that the Chamber will have a significant amount of lobbying to do on your behalf for the foreseeable future. Douglas Millar, Chief Executive

Health at Hand – your free service for being a Chamber member Health at Hand is a free service provided by AXA PPP healthcare as part of your Lanarkshire Chamber membership. It is a 24/7 service available to you, your employees, and their families and is specially designed to provide expert information and peace of mind. The Health at Hand team are healthcare professionals, including nurses, midwives, pharmacists and counsellors who are all experts in their field. So no matter what you’re concerned about, there’ll be someone with the right experience and training on hand to help. Whenever you need a question answered or just need the peace of mind that comes from talking to a health professional then the Health at Hand team are there for you. They have the

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International Children’s Games

anarkshire is the proud host the 2011 International Children’s Games, following a joint bid by North and South Lanarkshire Councils to bring the world’s biggest youth sporting event to Scotland for the very first time.

They are working closely with the 2011 Organising Committee to ensure the Games is used to focus on the correlation between promoting sport, healthy eating and tackling the growing obesity problem

More than 1,500 competitors aged 12 to 15, along with coaches, administrators and delegates from more than 70 cities around the world will come to Lanarkshire for the International Olympic Committee-recognised event in August 2011.

The 2011 Games Organising Committee has been set up, cochaired by Jim Smith, Depute Leader of North Lanarkshire Council and Jackie Burns, Depute Leader of South Lanarkshire Council. Officials from both councils have been working together to put in place the complex structure needed to house, transport, provide security and cater for more than 1,500 athletes, as well as organise a cultural programme and promote the Games throughout the world. High on the 2011 Committee’s agenda is the determination to ensure the Games become a truly ‘community-led experience’, creating opportunities for young and old to become part of the biggest international event ever held in Lanarkshire.

Team Lanarkshire getting set for next months Games in Manama, Bahrain.

Lanarkshire will ‘kick off’ a UK hat-trick of IOC events, with the International Children’s Games in August 2011, the London Olympics in 2012 and the Commonwealth Games in Glasgow in 2014. The hope is that many of the talented home-based youngsters taking part in the Lanarkshire Games will progress to wearing Scotland’s colours at Glasgow 2014.

However, Lanarkshire’s young people won’t be the only ones to benefit from the arrival of the International Children’s Games in 2011. Businesses - from huge corporations to sole traders - can also make the most of the opportunity. “Having this event on our doorstep offers tremendous, and unique, opportunity to Lanarkshire businesses,” said Douglas Millar, chief executive of Lanarkshire Chamber of Commerce. “It’s a chance for businesses throughout Lanarkshire to forge and build on international trade links, to boost the local economy and to continue changing outdated perceptions about Lanarkshire both around the world and closer to home.

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• JULY 10

“A number of our business community exports to countries the young athletes are coming from so the Games is a fantastic for them to look at how to develop links with those countries and foster even better relationships.”

Fir Park, host of the Game’s opening ceremony, with the ICG 2011 perimeter advertising on the South stand.

The 2011 Games is the perfect opportunity for Lanarkshire to showcase its strengths to a global audience and to share its belief in the intrinsic power of sport to change lives for the better, improve communities and foster ambitions for a brighter future. Both North and South Lanarkshire Councils believe the 2011 Games represents a unique opportunity to encourage young people from across the region to take part in sport at ‘grassroots’ levels, with all of the associated benefits this involves – improving health, boosting confidence and self-belief and motivating young people to achieve their hopes and dreams. NHS Lanarkshire is an enthusiastic supporter of the Games and believes hosting the International Children’s Games in 2011 will play a major role in the battle against childhood obesity in Lanarkshire.

the gold winning relay team from last year’s International Children’s Games in Athens. Arlene and Mhairi are both going to the Games this year in Manama. Back row (L-R): Rachael Wittle and Mhairi Hendry Front row (L-R): Arlene Barr and Emma Brown

Stuart White, Managing Director of Century 21 UK, is the chairman of the Supporters of the International Children’s Games. The group is aiming to raise significant funds to ensure the Lanarkshire 2011 International Children’s Games is not only the best Games ever held but also builds on the inspiration and ambition left by the Games. The Supporters of the International Children’s Games is appealing to companies throughout Lanarkshire, and the UK as a whole, to join us and support the Games by becoming official Supporters of the Games. We have already raised almost £30,000 since we launched the appeal in May but we still have a long way to go to reach our target of £250,000. If your company would like to get involved please contact the Chamber and we will send you out details of the sponsorship packages on offer. With packages starting at just £75 there is no reason why every Lanarkshire business cannot become a supporter. As well as being granted use of the Supporter of the Games logo and having their details listed on the www.icg-lanarkshire2011. com website, supporters will be demonstrating their company positively as a supporter of this high profile event, both in their local community and in the markets they operate.

Rachael Wittle with her medal haul from last year’s Games in Athens.

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• JULY 10

We look forward to welcoming the world in 2011!

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South Lanarkshire Council Business Development South Lanarkshire Council can provide financial support and business advice aimed at helping local businesses develop and grow. Your business may be eligible for grant and loan support from South Lanarkshire Council under the following programmes. Retail businesses will not normally qualify for support.

Financing your business West of Scotland Loan Fund provides loan advice to new and existing small to medium sized businesses in the West of Scotland. The fund aims to help businesses which have a good viable proposal but have difficulty in raising finance from normal commercial sources. Rural Capital Grant Scheme is targeted at new and existing businesses undertaking a growth project to help with infrastructure improvements, working capital and/or other business development projects. The scheme is aimed at businesses in rural South Lanarkshire. Lanarkshire Sustainable Business Programme helps new and existing small businesses during their growth process. Grant support is available towards consultancy costs for access to finance, IT and e-commerce. Support is also available for capital expenditure to help with environmental improvements or capital projects with a sustainability or efficiency element.

Advising your business The Supplier Development Programme aims to assist companies who want to do more business with the public sector. It provides free information, training and events. The annual Meet the Buyer event can help you make contact with public sector buyers while our popular Love Me Tender workshops provide in-depth advice on helping you compile winning tenders. For free registration, visit www.sdpscotland.co.uk Lanarkshire Property Advice offers you the latest information on available commercial property in the Lanarkshire area – both in the private and public sector - whether it is industrial units, office, retail premises or land for development. The service also provides general advice and assistance on all property related matters.

Developing people Lanarkshire Business Training Support provides grant funding towards the training of all company personnel. Funding is available for a wide range of training, customised to individual company needs to support company development.

To find out more please contact: Phone: 01698 455153 • email : companydev@southlanarkshire.gov.uk

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LANARKSHIRE FEATURES IN SCOTTISH FRANCHISE WEEK EVENTS

ach year the Franchise community across Scotland come together and celebrate and promote the value of Franchising as a viable and successful business model. This year saw a number of Events taking place with Lanarkshire businesses being well represented. The two main events were a Parliamentary reception at Holyrood hosted by Jim Mather MSP the Enterprise Minister in the current Scottish Government. This was followed by a small dinner in the Members Restaurant at the Parliament. Those in attendance included Euan Fraser of Strathaven based AMO Consulting, Lanarkshire MSP Andy Kerr, Ronnie Smith CEO Lanarkshire Enterprise Services and Lanarkshire Chamber President and Director of Moreland Insurance Maurice Logie. They joined business and political representatives from across Scotland in what was a useful and lively discussion forum.

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• JULY 10

The second event was the BFA Scottish Business Breakfast held at the Hilton Hotel .Glasgow on Friday 14th May. This event was sponsored by Hamilton based Moreland Insurance Brokers. Amongst the speakers were Mike Goddard CEO of Belvoir Lettings, founded in 1995 the franchised business now operates through over 140 branches ranging from Elgin to Portsmouth. Of all the UK locations Mike could choose to live he has chosen South Lanarkshire – Biggar to be precise, quite an accolade from a property expert.

Sir Bernard Ingham

One of the other keynote speakers was Sir Bernard Ingham, and in his usual style he gave his forthright views on the new political landscape Britain is facing following the Election result and recently formed coalition Government. Franchising continues to provide a route into business for many – even in these tough economic times and it is good to see Lanarkshire businesses at the forefront of this. Mike Goddard CEO of Belvoir Lettings

Ian Burnett, General Manager of BSL Credit Union, comments, “We have long been aware that there was a real need for this product. Often those who are financially excluded pay a high price for not having their home contents insured or for their insurance lapsing due to council rent arrears. “Through the Lanarkshire Chamber of Commerce, we developed a relationship with local insurance broker Moreland Insurance and realised that, with their help, we could create and deliver the product we had in mind. I am delighted to announce that from today, we can now offer affordable home insurance from as little as £1.05 per week and that this insurance can be paid weekly, fortnightly monthly or as a one off payment. This could also be paid through the option of taking a loan from the credit union.

“In our experience, this will make a significant positive impact on many of our members. Membership of our credit union is open to anyone who lives, works or volunteers in South Lanarkshire. “Today we held an event to launch the product to our strategic partners in the area and we hope that they in turn can help us pass on the good news as quickly and directly as possible to their often vulnerable and financially excluded clients. “ Maurice Logie, Director of Moreland Insurance Ltd added, “As a company, we have a strong tradition of helping third sector organisations with their insurance. The launch of this scheme is the culmination of several month’s planning and we are delighted to have helped BSL Credit Union create a product which best meets the needs of its members.”

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

Blantyre & South Lanarkshire (BSL) Credit Union has just launched its new home contents insurance product, C U Home, making it the first credit union in the UK to do so.

THE

South Lanarkshire Credit Union Launches UK’s First Credit Union Home Insurance

• JULY 10

From right to left, Jim Eakins from Allianz, Ian Burnett from BSL Credit Union and Maurice Logie from Moreland Insurance

Renewable Resources Energy Solutions Renewable Resources (Scotland) Ltd are a renewable energy company based in the historic village of New Lanark who specialise in the installation of Solar Photovoltaic Panels, Solar Thermal Panels, Heat Pumps and a variety of other renewable technologies such as Biomass Boilers, Under-floor Heating and Rainwater Harvesting. The company firmly established itself in the Scottish Renewables sector in 2009 by becoming one of the first companies in the Lanarkshire area to be a fully accredited Microgeneration Certification Scheme (MCS) installer. In order to qualify for government grants renewable technologies must be installed by MCS accredited installers. Hard work, dedication and a genuine passion for the environment and clean energy led to the accreditation being awarded and has placed the company in a unique position in the marketplace as one of a relatively small band of companies able to offer such services. There has never been a more rewarding time for both individuals and commercial businesses to invest in renewable technologies. Scotland has set some of the most ambitious Carbon Reduction targets in the world; aiming to reduce its Carbon emission levels by 42% by 2020. To help achieve this target the government introduced Feed-in Tariffs on the 1st of April 2010. Feed-in Tariff The Feed-in Tariff offers a guaranteed payment of up to 41.3p for every kilowatt hour (kwh) of electricity generated by an installation of Solar Photovoltaic panels installed on a property (most commonly on the roof). Even more money is earned by selling any extra electricity

not used onsite back to the grid at 3p per kwh and yet further savings are made from reduced electricity bills – by generating your own electricity you buy less from national suppliers. Payments are guaranteed for 25 years. In times of economic uncertainty government guaranteed returns are a sound investment. Every commercial and residential rooftop represents untapped potential to earn money and reduce carbon emissions. Commercial properties have further incentive to reduce their carbon emissions since the introduction of the Carbon Tax charging businesses £12 for every tonne of Co2 they emit. Company Director Paul Gribben - “Investment in renewable technologies is now a simple decision for our clients to make, it provides them with a guaranteed return on their investment, significantly reduces their energy bills and showcases their company as a forward thinking, responsible business with exceptional environmental credentials” In April 2011 a similar scheme will be introduced that will reward generators of renewable heat called the Renewable Heat Incentive (RHI). Installations of Solar Thermal panels and Heat Pumps (which provide heating and hot water) will receive government guaranteed payments for all the renewable heat they generate. Renewables Resources (Scotland) Ltd’s growth since its inception in 2008 has been exceptional and is set to continue throughout 2010 and 2011 as the Renewables sector thrives on the introduction of the government’s Feed-in Tariffs and Renewable Heat Incentive.

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Moving into the online world

he current economic climate is impacting on every business and with footfall on every high street falling, and greater competition from out of town shopping developments, retailers Ian and Lesley Hamilton of Elspeth Hamilton Perfumery in Hamilton knew they had to take a close look at their business, review the way they currently operated and if possible identify new ways to develop the business and generate more sales. Lesley tells us “It wasn’t a case of continuing to operate as we had done over the past 20 years we needed to move with the times and drive our business forward. Customer demands have changed. Customers want access to your shop out with traditional shop opening hours, they don’t always want to shop 9am-5pm, customers want to shop from the convenience of their own homes. They want goods delivered at a time that’s convenient to them and creating an online shop seemed to be the natural route to follow”. Ian and Lesley wanted to create an e.commerce shop rather than a general advertising website. They wanted to retain their existing customer base but also to expand that customer base and appeal to a wider age range. It was important for them to maintain the high level of customer care that the success of the shop was based on and to be able to offer the personal touch to online customers UK wide.

Ian said, “This has been a big change for us in the way we operate our business on a daily basis – in effect we are no longer a shop open 9am -5pm Monday to Saturday, we are a shop that’s open 24hrs a day 7 days a week. It’s a fairly daunting prospect but it’s been an essential move for our business and we hope that by embracing the technology and keeping up with the competition it will mean that our business will survive for another 20+ years. The website can be found at www.elspethhamilton.co.uk

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

With the launch of this website they have taken their business in a completely different direction, they’ve successfully embraced new technology and online marketing tools. Socal media is also being used as an effective marketing tool to generate new customers. The shop now has its own Facebook page and can be found on Twitter, Bebo and LinkedIn.

THE

“Working in partnership with the website designers Ian and Lesley feel that they have created a site that not only meets their needs as retailers but also one which meets the needs of their customers and their suppliers. They have also worked within the strict design constraints required of us by the Worlds’ leading perfume houses.

• JULY 10

Being an experienced graphic designer Lesley had very definite ideas of how she wanted the site to look and feel. After contacting some web design firms for quotations Ian and Lesley decided to opt for a local company, Concept Consulting in East Kilbride.

Celebrate your “eyecessories”

Whatever frames you decide to go with it is important that you get advice on lenses as the right lens can really enhance the overall appearance of your specs.

Glasses are more or less inevitable at some point in our lives and we will all be glad that the trends in eyewear are always changing and even becoming a fashion accessory. Gone are the days when you walked about practically blind to avoid being seen in your NHS glasses, the new trends will make you put away your contact lenses and celebrate your “eyecessories!”

You’ve maybe heard the term high index but don’t really know what it means. It refers to the density of the lens. The higher the index the denser the material, and the more quickly light will travel through it. With respect to lenses the higher the index of the material the thinner the lens can be to get the same power. And what that means to the spectacle wearer is that the higher the index the thinner your lenses will be and so the better your spectacles will look.

ell, they all say that the eyes are the windows to the soul, and for us spectacle wearers it just goes to add that our eyewear should act as a very good frame to this window, don’t you think?

The biggest trend that was on show at MIDO (the latest show in Milan) this year is the Retro look. Large, square plastic frames, in either black or tortoise shell. Every major brand now carries a line of vintage looking acetate frames. Remember old NHS glasses, well they are coming back in a big way. When you were young you hated them, now you will be desperate for a pair. There are ranges for male and female, and they look great on everyone. You may have seen some celebs starting to wear them, from Justin Timberlake to Mark Salling (Puck from Glee) to Britney Spears and Cate Blanchet. There was a huge range of rimless glasses at MIDO: as always, there was the very thin and weightless frame and now there were manay more styles with a rimless front with thick, heavy or detailed side. These are for those who do not want their frames to be visible their face on but still want their specs to make a bit of a statement. Rimless spectacles will never go out of fashion, they have a timeless quality and with the summer quickly approaching, if you are attending a wedding this year, a pair of rimless spectacles can be ideal for the wedding photographs,( Do you really want to be looking back and thinking, “How did I ever wear those”) Rimless glasses, when supplied with hi-index anti-reflective lenses disappear on your face. If you cannot wear contact lenses, these are the closest you can have to no glasses at all.

The type of high index lens you will be recommended will depend very much on your prescription and to some extent the frame that you choose. If you have quite a small prescription then there is no need to go to a high index material, unless you choose a rimless frame in which case high index is recommended as the lens is more robust. For moderate prescriptions say 3.5dioptres to 5.50 dioptres a mid-index such as 1.56 or even 1.6 will be enough to make the lenses look a lot thinner and neater. For prescriptions 5.50dioptres to 6.00dioptres a higher index lens such as 1.67 would be suggested, and above that you can go to a 1.74. As well as the density of the lens going up with increasing index you will find that the price will go up as well, which is why a 1.74 lens is not necessary for a simple prescription. You wouldn’t notice any difference really in the lens thickness and it would just be a waste of money. When you are buying glasses its always worthwhile asking what the best index would be for your prescription and frame. Upgrading the index can have a significant effect on the appearance of your spectacles, and, as you wear them on your face, you want them to look as good as possible

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• JULY 10

Just like the Fashion weeks of Milan and Paris, there are Optical fashion shows in Milan, Paris and New York where many of the top designers showcase their latest designs in eyewear

Wide range of rimless spectacles from only £125.00 including 1.6 index (thin and robust)

Children’s eye tests are free and include depth perception and colour vision tests. Lots of frames available

0844 - COUNTY SHOW LEAFLET:1 01/06/2009 12:08 Page 1

Always here when you need us The Co-operative Funeralcare is on call day and The Co-operative Funeralcare oncare call and day support and night to provide high standardsisof night to provide highthroughout standards of and support to bereaved families thecare UK.

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Firmly established, our experienced and professional teams have helped thousands of families through difficult and testing times with compassion, understanding andhelped expertise. We haveof Firmly established, our experienced and professional teams have thousands afamilies wealth ofthrough experience in providing the personal touches which can transform a funeral difficult and testing times with compassion, understanding and expertise. service, and our expertise extends to all aspects of funeral arrangements as well as We have a wealth of experience in providing the personal touches which can transform a Funeral Plans, floral tributes, obituaries, after-service events, the provision of private funeral ofservice, our expertise extends to all aspects of funeral arrangements as chapels rest andand memorials.

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The Co-operative Funeralcare provides a 24-hour service, seven days a week. chapels of rest and memorials. Funeral arrangements can be made at the funeral home or in the comfort of The Co-operative Funeralcare provides a 24-hour service, seven days a week. Funeral your own home.

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For callcall 0800 612612 7018 or visit our website at at Formore moreinformation, information, 0800 7018 or visit our website www.co-operativefuneralcare.co.uk www.co-operativefuneralcare.co.uk Branches throughout Lanarkshire

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Go4SET Scope and aim of the Scheme To empower pupils to make informed decisions about their Standard Grade options and to stimulate their interest particularly in science, engineering and technology as subjects, courses and future career pathways To provide work related learning within an industrial enterprise context To develop existing staff and boost their CPD through the mentoring of a team of six young potential engineers/ scientists. To raise young people’s awareness and provide them with an insight into the world of science, engineering and technology whilst raising the organisation’s profile within the local community. To assist teachers’ knowledge of the world of work, especially in the application of science, technology, engineering & mathematics (STEM) To offer early contact with potential future employees identifying the company image at an early stage –assisting with longer term recruitment.

Eligibility Any organisation, private or public, of any size that can support a team and provide an insight into the application of real world solutions to the project set by Go4SET. Any school or college

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• JULY 10

Any pupil in S2.

Duncanrig Secondary School East Kilbride, partnered with EDF Energy, formerly British Energy

Project The environmentally themed project is preset by Go4SET.A menu of projects is available examples of which include Water Conservation, Energy and Recycling (waste). The teams will explore the themes of energy conservation or water conservation within a project framework relating to their school and your company. They are able to apply scientific, technological, engineering, and mathematical (STEM) knowledge in a real-life setting.

Duration Ten weeks working together, between the Launch and the Celebration and Assessment Day, weekly meetings lasting about 1.5 hours during the ten-week period.

Timings The timing of the project varies depending on location. The project phase begins with a launch event. At the launch, teams are introduced to the project and their company mentor and following this, teams will take part in their 10 week STEM experience.

Scheme costs A contribution of £850 plus VAT per team of six pupils.

What’s involved?

Contact

The EDT Go4SET team “link” a school/college and a company/organisation.

EDT (Scotland), University of Strathclyde, Dept of Mechanical Engineering, Room M659, James Weir Building, 75 Montrose St, Glasgow G1 1XJ

The company identify an existing employee to act as the “Company Link” to support and liaise regularly during the scheme with the Go4SET team of pupils and their teacher Arranging a visit to your company premises for the team and their teacher Attending a Launch event and attending the Celebration and Assessment Day (CAD) where the project outcomes are fully assessed. Supporting companies may be requested to provide an assessor for the CAD The Regional team is available to support the pupils, the teachers and the company representatives throughout the programme.

Telephone 0141 548 2845 e-mail scotland@go4set.org.uk

www.go4set.org.uk Administration Go4SET is an activity of EDT. EDT is a registered education charity in England and Wales (1002459) and in Scotland (SC039635).

EDT is a registered education charity in England and Wales (1002459) and in Scotland (SC039635). EDT schemes include Go4SET, Engineering Education Scheme (England & Scotland), Headstart and The Year in Industry. EDT schemes are members of the Royal Academy of Engineering’s Best Programme

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Roswell IT Services was established in 1997 and offer our Clients a full spectrum of professional services, from managed system support, installation and maintenance to performance analysis and consultancy. We provide and maintain cutting edge CRM Solutions to allow enhanced management of your customers, and Complete Networking Solutions to integrate seamlessly with your business. As the importance of your IT Systems grows, having them work efficiently and cost effectively is now more essential than ever before. This is why Roswell’s Managed Support Solutions take a proactive approach in anticipating your IT needs and solving problems before they occur. Whatever solution we offer, your business and technology will never be left behind. Roswell IT Services Ltd James Watt Centre Scottish Enterprise Technology Park East Kilbride G75 0QD

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CHAMBER WELCOMES THE FOLLOWING NEW MEMBERS Curle & Co is an independent firm of Chartered Accountants, providing business and personal accountancy services to clients in Scotland and the North of England. Based in Kilsyth, we aim to assist our clients towards business success by taking care of all of their accounting needs. So, whether you are looking for a local accountancy firm to handle Book Keeping and Payroll for your business, or deal with Corporation Tax or Personal Tax, VAT or Auditing, we are here to help. We pride ourselves upon our high quality, personal levels of service that our highly experienced and dedicated team provide.

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Harvest Christian Fellowship

5 Hartree Square Biggar ML12 6JJ Telephone 05602 410 782 www.bethebestest.co.uk

Colin McIlvenna Harvest Christian Fellowship Unit 6 Beckford Street Busi. Centre Hamilton ML3 0BT Telephone 01698 540170 www.harvestonline.co.uk

Gavin Sharp Evans Halshaw 200 Main Street Coatbridge ML5 3EB Telephone 01236 707517 www.evanshalshaw.com Craigend Nursery Andrew Watson Craigend Nursery Condorrat Cumbernauld G67 4HD Telephone 01236 721822 www.craigendnursery.co.uk Renewable Resource Ltd Paul Smillie Renewable Resource Ltd Level One Old School Building New Lanark ML11 9DB Telephone 0845 5440511 www.rrscotland.com

Brett Weir Absolute Tile 34 O’Neil Avenue Bishopbriggs G64 1LS Telephone 0141 772 7837 Athena Design & Print Vicki O’Hare Athena Design & Print Suite 17, Ellismuir House Ellismuir Way Tannochside Park Uddingston G71 5PN Telephone 01698 803909 www.athenaprint.com MB Decorators Ltd Charles McFadyen MB Decorators Ltd 93 Ratho Drive Cumbernauld G68 0GA

• JULY 10

Evans Halshaw

Absolute Tile

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

Barncluith Business Centre Townhead Street Hamilton ML3 7DP Telephone 01698 305387 www.daviddouganfinancial.com

THE

David Dougan Financial Services Limited

An independent recruitment agency dedicated to providing the highest calibre of staff in the timescales required. Simple really we take care of everything from start to finish.

help with administration tasks, catch up on filing duties; deal with the accounts or the perfect candidate to run your office then rest assured we will find the right person for you.

Business must move forward to develop, and ensuring you have the right team to move forward with is the key to success. It is a proven fact that your business is only as strong as the staff you employ.

Workwise offer a fast, friendly & efficient service at a price tag to suit every company’s budget. Our professionalism is your piece of mind.

We can take the hassle out of finding the right staff for you on either a temporary or permanent basis for short or long term contracts you decide you’re the client and we are here to help you. We can provide all aspects of industrial labour ranging from non skilled labour through to skilled tradesmen and engineers. We regularly provide a number of clients for driving assignments including HGV, ADR, HIAB, plant equipment and long haul. If it is an extra pair of hands in the office you need to answer calls,

So don’t delay call workwise today. Workwise Recruitment Solutions Ltd, Westview House, Gartferry Road, Moodiesburn, Glasgow G69 OJE Tel: 01236 879770 enquiries@workwise.com www.workwiserecruitment.com r e c r u i t m e n t s o l u t i o n s

workwise

Cheryl Irvine

Managing Director Direct: 01236 879781 Mobile: 07717 366753

Urban Black Associates

Powerleague Hamilton

Scott Mochar Urban Black Associates Suite 17, Ellismuir House Ellismuir Way Tannochside Park Uddingston G71 5PN Telephone 01698 803909 www.urbanblack.co.uk

Andy Galloway Powerleague Hamilton 67b Bothwell Road Hamilton ML3 0DW Telephone 01698 282828 www.powerleague.co.uk

Alder Hogg & Co

Neil Morgan Independent Catering Equipment Ltd 53 Craigend Road Condorrat Cumbernauld G67 4JX Telephone 01236 739505 www.independentcateringequipment.com

Philip Hogg Alder Hogg & Co 45a Townhead Kirkintilloch G66 1NG Telephone 0141 776 3350 www.alderhogg.co.uk

Independent Catering Equipment Ltd

GD McFall Building & Roofing Contractors Ltd

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• JULY 10

Multimedia Integrated Solutions Ltd

Tony Pasinski Multimedia Integrated Solutions Ltd 68 Whirlow Road Garrowhill Baillieston G69 6QE Telephone 0845 337 0505 www.mislimited.co.uk

Douglas McFall GD McFall Building & Roofing Contractors Ltd Unit 4 High Street Industrial Estate Kirkintilloch G66 1PN Telephone 0141 777 6349 www.gdmcfall.co.uk James Findlay Electrical Ltd

Playsport Golf Colin McEwan Playsport Golf Playsport Stewartfield Way East Kilbride G74 4GT Telephone 01355 575980 www.playsportgolf.co.uk

FEATURED MEMBER

New Member Profiles

WORKWISE RECRUITMENT SOLUTIONS LTD

James Findlay James Findlay Electrical Ltd Unit 5 Hume Road Cumbernauld G67 1AP Telephone 01236 732222 www.jamesfindlayelectrical.co.uk Viridor Martin Grey Viridor Langmuir Way Bargeddie G69 7RW Telephone 0141 781 9151 www.viridor.co.uk

Westview House Gartferry Road Moodiesburn Glasgow G69 0JE T: 01236 879770 F: 01236 879771 E: cheryl.irvine@workwiserecruitment.com W: www.workwiserecruitment.com

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playsportgolf.co.uk

Practice, play and perfect your game with membership at one of the UK’s biggest and best golf centre’s. Playsport Golf Club memberships are now available on direct debit with £60 joining fee followed by monthly installments of £35. Membership includes full CONGU handicap, regular medals and competitions, coaching clinics, preferential practice rates, member coaching packages and retail discounts – all at one of the UK’s biggest and best golf centres. Call us on 01355 575 980 for further details. (behind Kingsgate Retail Park) East Kilbride, South Lanarkshire G74 4GT

Cash plan benefits ‘plane’ to see at Glasgow Prestwick Airport

Thanks to its success as an effective absence and risk management tool and popular employee benefit, the plan has now been introduced to employees at Glasgow’s sister airport, Kent International. Sonia Rafferty, Infratil Airports Europe Ltd Manager, HR and Administration, said: “We initially used the Chamber Plan to help us reduce absence levels and to provide a better understanding of health and wellbeing to our employees. “The focus has now switched from using the plan as a solution to a preventative measure. It helps that our employees can

“We also have an onsite physiotherapist who our employees can visit. This again is offered as a preventative measure to help our employees to maintain fitness. “The simplicity of the plan is fantastic. It is a great low cost tool for us and the message to our employees is that we care about their health. “Each day that someone is absent through sickness is a considerable cost to the company which is unforeseen expenditure, so at £1.10 per employee, per week, the Chamber Plan has effectively paid for itself. “The plan forms part of our general policy of employee health and wellbeing which includes our involvement in Scotland’s Healthy Working Lives (HWL) initiative, rewarding employers committed

“The assistance we have received from the Chamber Plan has very much played a part in our HWL success – we have achieved the Bronze standard and are now working towards Silver status.” Glasgow Prestwick flies approximately two million passengers a year. The Chamber Plan provides employees with money back towards the cost of everyday healthcare such as dental and optical treatment, physiotherapy, chiropractic treatment and diagnostic consultations. As well as providing access to MRI, CT and PET scanning facilities and a GP telephone consultation service, a 24-hour counselling and advice line is also available along with six face-to-face counselling sessions. For more information about the Chamber Primary Health Plan, contact Westfield Health on 0845 602 1629, email: businessenquiries@westfieldhealth. com or visit www.westfieldhealth.com

• JULY 10

The airport initially piloted the plan with members of the airport security workforce, before it was extended to the fire department the following year and then to all employees.

“If anyone reports any issues, we advise them that they have access to the Westfield plan and just need to get a doctor’s referral in order to see a physiotherapist or chiropractor.

to improving the health and performance of their workforce.

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

The airport has credited the Chamber Primary Health Plan with helping it to cut sickness absence from high levels to below industry standard.

seek quick access to treatment before problems become major conditions, which could lead to lengthy absences.

THE

lasgow Prestwick Airport has used a Westfield Health cash plan to help manage absence and improve the health and wellbeing of its employees.

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Reactive Maintenance

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Testing to BS7671

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Portable Appliance Testing

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Night Storage Heaters

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(IEE REGS 17th Edition)

In n ovato r s in G la s s f la ke & Pol yme r Te c hnolog ie s Our philosophy is to deliver long term, practical and costeffective solutions to your corrosion problems. We meet our objectives by virtue of our sustained commitment to product quality, manufactured to the highest standards in the industry. Continuous improvement through innovation and working together to extend the life of your plant and equipment, enables us to upgrade our product portfolio. Chemco International manufacture an extensive range of products which are designed to meet every corrosion and containment challenge. We offer unlimited technical support including free site survey, estimation, inspection and application assistance. •

• • • • • • • • •

Glassflake coatings Solvent-free & water-based coatings Rust-tolerant & wet-tolerant systems Coatings in contact with food & beverage Rust converters and primers Under water coatings Anti-static and conductive coatings Elastomeric coatings Fire retardant & intumescent coatings Ceramic coatings I N T E R N AT I O N A L

Chemco International Ltd, East Shawhead Industrial Estate, Coatbridge, North Lanarkshire, ML5 4XD

Tel: 01236 606060, Fax: 01236 606070 E-mail: sales@chemcoint.com www.chemcoint.com

DAVID DOUGAN FINANCIAL SERVICES LTD •H AMILTON•

Whatever your aims, good financial planning based on sound impartial advice is the key to success. Here are some of the services we provide that can assist you in planning for your future, and that of your dependants: Investment Management Service We can advise you on new investments, and on existing investments that could be doing better. We will regularly monitor performance and advise you accordingly. Pension & Retirement Planning We can provide expert impartial advice to those funding for the future – as well as those who have already reached retirement age. Life Assurance Unfortunately, too few families have adequate life assurance. Yet for just a few pounds a week you can be secure in the knowledge that you have made provision for your loved ones. Pension Transfers This is a very complex area, where it is absolutely vital that you obtain unbiased expert advice before acting. We will provide you with all the information you need to enable you to make the correct decision. Company Pensions These include Directors Pensions and Group Schemes for employees. We have considerable expertise in this important area. Business Protection This includes (a) Key-Man Insurance and (b) Share Protection. The true value of this vital protection is often only recognised on the sudden death of a business partner or co-director. Savings Regular savings allow you to plan for those special events.

Call us today, on: 01698 305387 David Dougan Financial Services Ltd • Barncluith Business Centre Townhead Street • Hamilton • Lanarkshire ML3 7DP email: advice@daviddouganfinancial.com • www.daviddouganfinancial.com David Dougan Financial Services Ltd is an appointed representative of Investments Ltd, which is authorised and regulated by the Financial Services Authority. FSA number: 497466.

Electricaire The story of Electricaire based in Bellshill has been one of steady progress as it consolidated and consistently enhanced its prized niche in the Scottish electrical contracting and central heating market. The electrical contracting side currently accounts for about two-thirds of the overall turnover which includes contract work for Local Authorities in North and South Lanarkshire and Argyll and Bute as well as Housing Associations across the West of Scotland.

works are finished to clients’ requirements should anything happen to Electricaire. Through SELECT, the company are accredited to the Scottish Building Standards Agency as an Approved Certifier of Construction. This permits Electricaire to take the building project electrics from start to completion, including final building standards certification – a cost saving benefit to the client.

“Now we have launched a full interactive e-commerce website at www. electricairespares.co.uk not only to allow the trade to see what we can offer in the way of heating equipment, but also to allow the general public to view and purchase.” The company which is located at John Brannan Way on Bellshill’s Darrows Estate, took another major step forward in its progress when it started trading as a limited company in October 2006 with Sam Clark as Managing Director.

And earlier this year, Electricaire launched a full inter-active e-commerce web-site to promote its subsidiary company, Electricaire Spares, which now handles spare parts for a wide range of internationally recognised manufacturers.

Managing director Sam Clark explains: “From this expansion and demand grew Electricaire Spares which gradually expanded from being a specialist wholesale business to become a general wholesale business.

The company’s first expansion venture came five years after its launch 35 years ago when it moved from warm air central heating systems into general electrical contracting, and within two years attained NICEIC (National Inspection Council for Electrical Installation Contractors) Accreditation. The company became members of SELECT (Scottish Electrical Contractors Association) where it benefitted from the contract guarantee scheme which ensures all

“With the closing of the Creda manufacturing facility in Uddingston, Electricaire Spares were offered the franchise to look after their spare parts in the West of Scotland. “From this – and with various mergers over the years - we now have access to Xpelair, Creda. Redring, Hotpoint and Indesit spare parts direct from the manufacturers, and have recently taken on Dimplex, Elnur Electrical Heating Solutions, and Dunham-Bush, manufacturers of LPHW Heating cabinets.

Sam Clark said: “We operate a Quality Assurance Scheme: we are approved to ISO 9002:2008: and since becoming a limited company, we have pursued a training programme for our employees to ensure that they are kept abreast of all current standards and regulations. “Our customers profile ranges from private individuals to Local Authorities and Housing Associations – to major companies in the industrial and commercial sector. “With that in mind we have registered with Constructionline which allows Local Authorities to check out the authenticity of our data and so save time and money carrying out checks each time a contract is on offer or comes up for renewal.” Electricaire who are long-time members of the Chamber’s 1700 Breakfast Business Club currently have eleven employees at their Bellshill base including a Supervisor, four tradesmen, two apprentices, a general operative and admin staff.

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

The knock-on effect as the volume of electrical heating work steadily and consistently increased was that equally steady and consistent growth of spare parts for electrical heating equipment.

THE

In recent months, they have taken on carrying on warranty work for manufacturers including Stiebel Eltron, a major German company specialising in water and electrical heating products.

• JULY 10

Electricaire managing director Sam Clark as he prepares to take to the road.

What we offer our members

Reducing Business Costs Almost everyone I speak to in business is currently looking at ways to reduce their costs and run their businesses more efficiently. Within the Chamber movement there are many organisations that can help – the Scottish Manufacturing Advisory Service, for example, is a public sector organisation that many of Lanarkshire Chamber of Commerce members in that sector have found a very useful source of help and support when looking at introducing improvements into their business. We also have individual members who can help reduce your costs in other areas such as Telecoms, Energy Supplies etc. I know from the daily stream of sales calls that I get into the office there are lots of sales people keen to offer members the “best deal” but I also know that finding the “best deal” actually involves doing a lot of research and spending a lot of time analysing details. I recently met Alan Birse from Expense Reduction Analysts and he gave me the following figures which demonstrated the kind of savings that could be made by businesses who have not reviewed their costs for some time. Alan tells me that for a typical client, a review of £500,000 worth of overhead expenditure could result in savings of over £100,000 per annum. For a company with a profit margin of 8%, this additional profit equates to additional sales revenue of £1.25m – not easy to achieve at the best of times!

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• JULY 10

At Lanarkshire Chamber I am keen to ensure that our members run their businesses as efficiently as possible preferably sourcing as much of their supplies and services from local companies – preferably Chamber Members at competitive rates. Expense Reduction Analysts are willing to help Lanarkshire Chamber of Commerce members achieve this. For a free, no obligation, review of your company’s expenses, please contact:

Alan Birse, Expense Reduction Analysts HYPERLINK “mailto:a. birse@erauk.net”a.birse@erauk.net stating clearly that you are a member of Lanarkshire Chamber of Commerce. If you decide to go ahead with a detailed review this can be undertaken on a no savings no fee basis and in any case the cost of the review will be determined on the levels of savings made. In effect this offer is self-financing as fees are paid from audited, achieved, savings. Douglas Millar Chief Executive, Lanarkshire Chamber of Commerce PLEASE NOTE THAT THIS OFFER IS ONLY OPEN TO CURRENT MEMBERS OF THE CHAMBER AND THE CHAMBER WILL ONLY GUARANTEE THAT FULLY PAID UP MEMBERS WILL GET THE OPPORTUNITY, WHERE APPROPRIATE, TO QUOTE FOR BUSINESS PUT OUT TO TENDER UNDER THIS OFFER.

01698 829 400

Savings, Loans, Life & Contents Insurance BSL Credit Union is a not-for-profit organisation Membership is open to all who live, work or volunteer in South Lanarkshire If you would like further information about our products and services please contact the number below. We would also be very happy to visit any business that would like a presentation on the benefits of credit union membership and the services / products we provide. People helping people, plain and simple

Telephone 01698 711112 Blantyre & South Lanarkshire Credit Union Ltd

Blantyre & South Lanarkshire Credit Union is a trading name for Blantyre Credit Union. Registered Office 252 Glasgow Road, Blantyre, Glasgow G72 0YH. Tel 01698 711112 Blantyre Credit Union Ltd is Authorised & Regulated by the Financial Services Authority Firm Ref No 213669

Member News

Member News University Alumni Association seeks Former Graduates

Scottish Chambers of Commerce Directory

University of the West of Scotland launched its Alumni Association for graduates in November 2009. Since the launch, membership of the Association has grown to over 10,600, with graduates in jobs throughout the west of Scotland area and all over the world.

Members should be aware that work is commencing on the preparation of the 2010 edition of the Scottish Chambers of Commerce Directory. Over the coming weeks members will be phoned by the publishers, Ten Alps, to see if they are interested in buying advertising space in the Directory. While Lanarkshire Chamber of Commerce would be pleased if members did agree to buy advertising in this prestigious publication, we would point out that all members receive a free entry in the publication which contains their company name and telephone number and you will be included in the directory even if you do not buy .

University of the West of Scotland was formed in August 2007 with the merger of the former University of Paisley and Bell College. The University currently has around 20,000 students and 2,000 staff based at four campuses located in Ayr, Dumfries, Hamilton and Paisley. The University is keen to keep in touch with all its former graduates and in particular to hear from members of the Lanarkshire Chamber of Commerce who successfully gained a qualification from the former University of Paisley, Paisley College or Paisley College of Technology and of Bell College of Technology and Bell College. To qualify for membership of the Association members of the Chamber must have qualified with a recognised qualification from University of Paisley or Bell College or any of its former institutions.

Please note that the data for this publication is sent to the printers in early August and while we will do our best to ensure that any changes to company name or telephone number that take place after data is submitted are updated before the publication goes to print we cannot guarantee this.

Crawford Wilson, Marketing Manager for Alumni and Development at the University, said: “We are keen to hear from all of our former graduates. Members of the new Association can benefit from a range of University services, benefits and Continuing Professional Development (CPD) study opportunities, as well as become part of a worldwide community offering networking opportunities to keep in touch with former colleagues”.

Members whose annual membership subscriptions are overdue at the time data is sent to the printers will not be included in the 2010 Directory. Several companies were missed out of last year’s publication because their fees were paid late so if you want to be included this year, please pay membership fees promptly.

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• JULY 10

Register online at www.uws.ac.uk/alumni or contact Crawford Wilson, Marketing Manager, Paisley Campus, Tel 0141 848 3293.

Lynn & Colin Adams)

CHAMBER MEMBER OPENS NEW VENTURE IN HAMILTON Chamber Members Lynn and Colin Adams who run the George Bar in Hamilton have just taken over another pub in the town. They recently opened Hardies in the town’s Chapel Street which is just around the corner from their current premises which they will also continue to run.

The Chamber wishes them well in this new venture.

Scotland’s Employers Answer the Nation’s Call

However, employers also benefit when they have a reservist on their staff. The training and development gained by reservists promote skills which are transferrable to their normal work. In a recent survey, 80% of UK employers agreed that reservists are an asset to the

Many of the skills which reservists develop have value and applicability in the work place. First aid and driving are obvious examples. But the Armed Forces also have a highly respected reputation for high quality leadership. Reservists are trained – and gain practical experience – in problem solving, communication, prioritising tasks and team leadership. They are frequently placed in positions of responsibility at an earlier stage than in their day-to-day work. All of this produces a high quality reservist

It is also reassuring for employers to know that, if their reservist employee is mobilised for full-time service, they can call on financial assistance from the Ministry of Defence to meet additional costs in providing replacement cover. Employers may also seek exemption from, or deferral of, the mobilisation if the employee’s absence would cause serious harm to the business. Rob Littlejohn is the Regional SaBRE Campaign Director for Lowland Scotland. He spends much of his time advising employers about all the implications for them of having a reservist employee. He can help resolve any issue which may arise, and provide guidance on devising a HR policy suitable for an individual business. SaBRE also celebrates the support which employers give to the Volunteer Reserve Forces by hosting events to thank them and enable them to network with others in the same position as themselves. You can contact Rob Littlejohn at lo-employer@lo.rfca.mod.uk or on 0141 945 6751.

• JULY 10

“CBI Scotland supports and recognises the value of service in the Reserve Forces. The self discipline, commitment and focus learnt through service in the Reserves are of benefit to employers and individuals, and make an important contribution in today’s society.”

whose competence and positive attitudes are as valuable to an employer as they are to his or her military unit.

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

The Ministry of Defence recognises the importance of employers and created SaBRE (Supporting Britain’s Reservists and Employers) to support them. SaBRE’s specialists inform, advise and assist employers with the implications of having a reservist in their workforce. They also provide a means for employers to learn from each other’s experience, and advise MOD on the best ways of balancing business and military needs.

workforce. The Director of CBI Scotland, Iain McMillan, is unequivocal in his support for the business benefits of employing reservists.

THE

June saw Armed Forces Day, an occasion for the Nation to acknowledge its Armed Forces and the service they give. But there is another group of individuals who deserve our thanks – the day-to-day employers of our Volunteer Reservists in the Maritime Reserves of the Royal Navy and Royal Marines, the Territorial Army and Royal Auxiliary Air Force. Without employers’ support, reservists would not be able to meet their military commitments.

Chamber News

Scottish Chambers of Commerce The Ultimate Business Network Annual Dinner 2010 The Scottish Chambers of Commerce 2010 Annual Dinner will take place on Wednesday 29 September. Viewed by many as the most prestigious Scottish business event of the year, the Annual Dinner attracts over 700 guests from all over Scotland, representing all key industry sectors and providing your company or organisation with an excellent opportunity for networking, lobbying politicians or simply enjoying a thoroughly entertaining evening. Tickets can be booked direct from Scottish Chambers. Tables of 10 cost £1,000 + VAT, Tables of 12 are also available at a cost of £1,200 + VAT. Single tickets can also be purchased at £100.00 + VAT. More details and a booking form are available on the Scottish Chamber’s website: www.scottishchambers org.uk If you are interest in any advertising or sponsorship opportunities please contact Allison De Juliis on 0141 204 8316 or email events@ scottishchambers.org.uk

Scottish Chambers Comments on Business Rates Report

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• JULY 10

Commenting on the recent publication by the Scottish Government of a report on the impact of the Business Rates revaluation on Scottish firms, Liz Cameron, Chief Executive of Scottish Chambers of Commerce, said:

“We welcome the publication of this report and we will be studying it in great detail. The evidence from our members suggests that there has been a very significant negative impact of the removal of transitional relief across many businesses in different parts of the country. This relief was withdrawn without any effective consultation and was announced just a few weeks before businesses began to receive their rates bills for this year. “We will be discussing the implications of this for our members with the Scottish Government over the coming weeks. Our concern is that many Scottish businesses are now being placed at a competitive disadvantage compared to similar businesses south of the border, and this must not be allowed to happen.” At a Lanarkshire level, the Chamber has received a number of representations from our members about the recent rates revaluation and where appropriate we have been encouraging our members to submit appeals where they disagree with the rateable value. Appeals have to be submitted no later than 30th September 2010 . Full details of the appeals process can be found on the Scottish Government website at www.scotland.gov.uk/ revaluation

Scottish Chambers International Whether you are an experienced exporter/importer or new to international trade, Scottish Chambers International (SCI) offers a wide range of specialised international trade support services, expert advice and invaluable networking opportunities to help you succeed in international markets. SCI brings together the International Trade divisions of Scotland’s leading Chambers of Commerce (including Lanarkshire Chamber) to help businesses take advantage of international trade opportunities. Full details about the full range of services that SCI will offer will be published in the next edition of “In Commerce”.

Growing Something

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LAMH Recycle Ltd offers an easy, low-cost solution for disposing of redundant IT equipment ensuring compliance with the WEEE legislation. SEPA licensed for the safe disposal of electronic and electrical equipment (WML/W/220105) Secure data destruction with certification supplied 100% of equipment either recycled or refurbished/reused – no material goes to landfill PC systems can be refurbished for the benefit of the local community As a special introductory offer, there is a standard charge of only £40 per uplift for organisations based in Lanarkshire. All items of IT equipment are included in this price apart from CRT monitors for which there may be a small additional charge to cover disposal costs. To highlight our excellent business service and reputation, we provide an ongoing IT Waste Management service to organisations such as Heriot Watt University, Scottish Qualifications Authority, NHS Lanarkshire, North Lanarkshire Council and SEPA itself.

Our other business activities are:

Can Recycling with a free uplift service for Lanarkshire-based companies

PC Sales & Services Refurbished P4 Systems with TFT Monitor from £70 Repairs/Upgrades Virus/Spyware Removal Network Installations Service Contracts PAT Testing FREE PC Diagnostic Checks For information on any of our business activities, please contact Joe Fulton: 01698 264100 or email joefulton@lamhrecycle.co.uk LAMH Recycle Ltd is a Social Enterprise providing workplace opportunities for people with mental ill health and other groups such as lone parents and long-term unemployed. Your company’s business can help us sustain our social objectives.

LAMH Recycle Ltd, Units 2 & 5, Dellburn Trading Park, Meadow Road, Motherwell ML1 1QB.

www.lamhrecycle.co.uk LAMH Recycle Ltd is a company limited by guarantee, registered in Scotland No SC 330751 and recognised by the Inland Revenue as a Charity SC 038742

• JULY 10

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE THE

“We don’t need to sell the case – it sells itself – but we do need t

£300 MILLION SUBWAY VISION

“We don’t need to sell the case – it sells itself – but we do need to get a funding commitment in place sooner rather than later.” He revealed that recent meetings with the Transport Minister Stewart Stevenson and Deputy First Minister Nicola Sturgeon regarding the funding of the plans had been very positive: “While there have been no promises of money just yet, our meeting was very productive. We have continued to emphasise the need to move forward with some urgency and get a funding agreement in place.” As well as getting extra money from the Scottish Government, SPT plan to borrow against existing assets. A modernised Subway could, in the long term, save the taxpayer £150 million through a reduction in operation and maintenance costs. Maintaining the current system over a 30-year period would result in costs of £220 million in capital investment and £320 million in increasing maintenance and operating costs (totalling £540 million). Modernisation would see larger capital investment of £290 million, but reduced operation/maintenance costs of £100 million (£390 million). SPT’s outline business case details the ‘root and branch’ review that was carried out into the system recently.

Modernisation of working practices and terms and conditions;

•

‘Smartcard’ ticketing system that could be linked to future, wider integrated ticketing;

•

New trains and signalling with wider automation; and Refurbished stations and improved accessibility, including escalator replacement.

The modernisation will transform the system and result in a significant growth in patronage. The Subway, which carries 13 to 14 million passenger journeys each year, could transport up to 18 million by 2040 if revamped. The system is a vital piece of transport infrastructure for the West of Scotland, and research has shown that passengers come from throughout the Strathclyde region, including North Lanarkshire. A modernised system would have obvious benefits not only for people living in Glasgow, but for visitors to the city for work, leisure, healthcare and shopping purposes. It would also deliver over £280 million transport economic benefits and a further £47 million in wider economic benefits to the region. Changes to staffing arrangements and working arrangements are fundamental to delivering customer improvements and discussions with unions are already under way. SPT has already sourced £20 million to kick-start the modernisation process and Hillhead Station in the west end is expected to set the standard for others as work progresses. It is hoped that customers using the station will see changes taking place next year. A recent survey found that 59% of passengers using the Subway between 7am and 10am come from Glasgow, with the remainder from as far afield as Fife.

to get a funding commitment in place sooner rather than later.”

• JULY 10

SPT Chief Executive Gordon Maclennan believes the business case is extremely important for the transport authority. He says the plan is both realistic and deliverable:

•

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

Built in 1896, the system has not received any substantial investment since its last modernisation in the late 1970s.

The case for modernisation focuses on four strategic areas. These are:

THE

trathclyde Partnership for Transport (SPT) has bold plans to carry out a full scale modernisation of the world’s third oldest Subway system in Glasgow.

THE MOTHERWELL EXPERIENCE

otherwell Football Club is situated in the heart of the Central Scotland conurbation. The stadium combines easy access with the high profile of a Premier League venue and a wide range of well appointed facilities. Whether you visit on a match-day for hospitality, during the week for a business event or perhaps at the weekend for a family occasion, we are confident that you and your guests will be impressed by the first-class service provided in the unique surrounding of Fir Park. Flexibility and attention to detail is the key to the Motherwell experience. We have a wide choice of suites available for larger functions and throughout the stadium there are a variety of rooms, corporate boxes and break-out areas ideal for business meetings, private dining or smaller family gatherings. Rooms and menus can be tailored to fulfil your specific requirements. Out catering is second to none, ranging from simple light refreshments and informal finger buffets through to fine cuisine silver service dining.

With a range of rooms from the light and airy Davie Cooper Suite to the more intimate formality of the Board Room, the Stadium can easily be adapted to your specific requirements. Easily accessible by car, train and bus with ample car parking, Fir Park Stadium has become a regular for Network Rail, North Lanarkshire Council and the Motherwell and District Chamber of Commerce.

Whatever the event you are planning, we pride ourselves on taking the time to understand your needs to ensure we best match our facilities with your requirements. Modern, well-equipped and convenient, whether it’s a quiet morning meeting for ten or a full five-day conference for 100, Fir Park makes an excellent venue for company and corporate activities. Fitted with all the necessary equipment such as TV’s, DVD’s, Video players, computer modems, projection screens and presentation boards, Fir Park Stadium provides a fascinating corporate venue with all the buzz of a working football club. As we also have one of the largest dining facilities in Lanarkshire, your catering requirements will certainly not present any problems. From break-time coffee and pastries to a hot or cold buffet or full sit-down meal in the Centenary Suite, simply discuss your requirements with our experienced Hospitality Team and your day will be adapted to suit.

For more information on conferencing facilities, match day hospitality and private functions, please contact: Diane Harvey on 01698 338008 or e-mail: commercial@motherwellfc.co.uk

Chamber Legal Advice Line 24/7

In the event of a dispute it is essential that you contact the Chamber Legal Advice Line at the earliest opportunity. Delaying notifying the insurers could jeopardise your ability to be covered. The Advice Line will guide you through the legal process and prevent issues from escalating in the first place. To contact the Chamber Legal Advice Line please call 0870 220 8515. *Please refer to the Chamber Legal Expenses policy wording to understand all policy conditions. This is available on www.composite-legal.com/chamber.”

ChamberHR

Qdos Consulting, in conjunction with the BCC, has a number of solutions for Lanarkshire Chamber of Commerce members that assist in handling the increasing burden of employment and health & safety legislation.

• • • •

European Community Certificates of Origin ATR form authentication EUR.1 form authentication Signature verification

We offer up to a 50% discount to members on our Export Documentation Services. For more information on our certification services contact Elspeth Brown on 01698 426882

Chamber Primary Health Plan

Designed exclusively for Chamber members, Westfield Health’s Chamber Primary Health Plan could help you to: • • • • •

Reduce long term absenteeism and related costs Improve recruitment and retention of staff Provide a valuable employee benefit package Reduce your risk of stress and musculoskeletal litigation* Complement existing PMI cover

Find out more about how you and your employees can benefit from this Plan, visit www.westfieldhealth.com/chamber or call 0845 602 1629.

Through www.chamberhr.co.uk members have unlimited access to an online reference manual with over 150 downloadable documents (letters, templates, policies, procedures, forms, flow charts etc) including:

Business Mentoring

• • • • • • •

Business Mentoring Scotland is a free Scottish Chambers of Commerce service in partnership with Scottish Enterprise. It aims to match a businesses needs and objectives to one of our large pool of mentors whose knowledge, skills and experience will help to turn your business dreams into reality and is now expanded to include Highlands and Islands.

A compliant Contract of Employment A compliant Employee Handbook A compliant Health & Safety Policy A description of the law and considerations relating to the major pieces of legislation covering employment law. Over 150 downloadable documents (letters, templates, policies, procedures, forms, flow charts etc). Monthly bulletins on latest changes in legislation and case law Regular topical tips and news articles.

ChamberHR includes unlimited access to a dedicated advice line where specialist consultants give guidance on all related employment and human resource issues. This is supported by a comprehensive bespoke website where members can obtain online advice along with all the documentation needed to implement good HR practice. Further peace of mind is provided as ChamberHR is complementary to the existing Legal Expense Scheme. Members also receive preferential rates for bespoke human resource consultancy.

If your business has plans for expansion in the future it makes sense to have the help of someone who has been “over the course” to help make the most of the opportunities and avoid the pitfalls.

Open to any growing business more than one year old, the mentoring programme can be tailor made to suit growth potential and time constraints. For further information, telephone Alistair Johnston 01698 426882

Networking Opportunities

The Chamber runs an extensive events programme throughout the year which are designed to keep members informed of current events as well as providing ideal opportunities to network with fellow Chamber members. In addition, the Chamber now has 3 breakfast clubs affiliated to us in Motherwell, Hamilton and Cumbernauld. The Breakfast Clubs are an ideal vehicle for businesses wishing to make and receive business referrals on a regular basis.

• JULY 10

These areas include Employment Disputes & Awards, Prosecution Defence, Tax/VAT Investigations, Property & Landlord Disputes, License Protection, Jury Service Cover, Data Protection Act, Business Motoring and Personal Injury.

Lanarkshire Chamber of Commerce is one of a select number of organisations in the UK to be commissioned to certify documentation for the purposes of exporting goods and to comply with customs requirements in the importing state, as well as meeting banking and other commercial criteria. Our documentation team are fully trained by the British Chambers of Commerce in Certification and International Trade Procedures. Our team can process:

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

Lanarkshire Chamber of Commerce has teamed up with Composite Legal Expenses to provide your business with a free Legal Expenses Insurance policy. As a member business you have more than £670,000 worth of professional fees and awards each year! The cover can pay for a solicitor or other professional to represent your business in each of the areas covered by the policy.

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THE

Free Legal Cover Worth More Than £670,000 With Your Chamber Membership

FREE health & safety and health improvement services for employers – no catch

A healthy and motivated workforce is key to having a successful business and the NHS Lanarkshire Healthy Working Lives Team is here to help. We’re experts on a wide range of workplace health issues, including: occupational health and safety, health promotion, employability and vocational rehabilitation.

Employers should contact us to: - get free advice from an expert either by phone or online - arrange a free and confidential visit (our Advisers will help you identify and action-plan your safety and health priorities) - find out more about registering for our nationally recognised Award Programme (get even better at supporting employees to achieve safer, healthier and happier lives – could help reduce sickness absence, improve productivity and efficiency)

Talk to the Healthy Working Lives experts FREE on:

www.healthyworkinglives.com

Lanarkshire

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• JULY 10

AXE ON HEATHROW EXPANSION UNDERLINES CASE FOR SCOTTISH HIGH SPEED RAIL

“The Government’s Heathrow decision therefore adds further he new coalition Government’s decision to scrap plans for a third runway at Heathrow means that there is now no weight to our calls for Scotland to be included from the outset alternative to including Scotland in the UK’s future High in plans to develop the UK’s High Speed Rail network. Both the Speed Rail (HSR) network at the very outset. That was the clear Conservatives and Liberal Democrats have long expressed their message that Chambers of Commerce in Scotland have given to enthusiasm for HSR and it is now time for delivery. If Scotland’s the new Government. Liz Cameron, air links to London are to be left to Chief Executive of Scottish Chambers “Businesses across Scotland had wither on the vine, then Government of Commerce, said: turn its attention urgently repeatedly warned David Cameron must towards delivering HSR and including “Businesses across Scotland had repeatedly warned David Cameron and his team that a refusal to back Scotland from the very outset. and his team that a refusal to back “Scottish Chambers of Commerce expansion at Heathrow Airport expansion at Heathrow Airport have already raised this issue with could damage not just its value as could damage not just its value as the new Scottish Secretary and we the UK’s only hub airport, but also are also pursuing it with the new UK the UK’s only hub airport the availability of services between Transport Secretary, Philip Hammond, London and airports here in and the Scottish Transport Minister, Scotland. We have already seen reductions in services to Glasgow, Stewart Stevenson. HSR is a national project and Governments Edinburgh and Aberdeen from Heathrow whilst Inverness has lost north and south of the border must take ownership of it. Scotland its connection entirely. Airport expansion, with guaranteed slots cannot afford to be left behind, particularly as the full economic for Scottish services was essential if we are to improve air links to benefits of High Speed Rail will only be realised if we are an integral London. part of the network. “With a new Government in place, it is time for a new approach to High Speed Rail. Let’s get Scotland connected from the very beginning.”

Bucking the trend Lanarkshire-based Independent Financial Advisers (IFA’s) Caledonia Financial Planning announced good news this week bringing a welcome boost to the local economy and also to a sector which has seemed in the doldrums recently.

Caledonia’s Managing Director, Alan Craig said; “This is a significant step for the company, but the investment is based on a clearly recognised need for top quality personalised advice for clients with high net worth. We have recruited very experienced and well qualified staff to operate from our new Edinburgh office, where the emphasis will be on investments. The Company’s other services in respect of Pensions, Savings and Mortgages will continue to be based at the Hamilton office.”

George Shepherd and Lynn Healy

Caledonia has not only taken on new and additional staff at their HQ, in Hamilton, but opened a new office in Edinburgh in the prestigious “New Town” area, rubbing shoulders with big international names in the commercial and financial world.

The Edinburgh office will be headed up by George Shepherd who has over 25 years of experience in working with this client group and was a founder member of Thomson Shepherd Ltd. George Shepherd said; “I am delighted to be joining Caledonia Financial Planning at such an exciting time in the development of the business. I believe that the new team at Edinburgh will help to drive the business forward, providing a high

quality service to the existing client base and attract new customers from Edinburgh, Aberdeen, Perth and throughout Scotland generally” George will be joined in the new office by Lynn Healy who has an extensive background in Investment Planning for high net worth clients and was formerly a Tax and Trust Manager for a Perthshire Legal Firm. Caledonia Financial Planning was set up by Alan Craig and his wife Yvonne ten years ago and has continued to grow year on year since then. The Company presently employs 14 people and has longer term ambitions to open further offices throughout Scotland, increasing its coverage and reaching more clients with a full range of services. Alan Craig commented; “The financial sector has taken a bit of a battering over the past two or three years. However, at Caledonia we have managed to buck the trend and develop our client-base steadily, adding new services as we go. We are absolutely committed to growing the business further, based on our fundamental principles of honesty, integrity and quality of service.”

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Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

So backing up your data is important? Yet 99% of businesses do not do a daily backup and only 4% of laptops are ever backed up. Simply because it is hard, boring, messy, time-consuming and or something else gets in the way.

data or complete system loss due to flood or virus attack. Imagine the impact. Imagine the down-time, disruption, loss of sales, inefficiency.

THE

According to the DTI, 70% of businesses that suffer a major data loss will be out of business within 18 months. And 80% of all business data is stored on simple personal computers. Laptops are easily dropped, lost or stolen and most hard drives will fail at some point in time. (15% during warranty).

• JULY 10

Risky Business

The Beginning of a New Era of Austerity and Hope

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

â&#x20AC;˘ JULY 10

By Margaret Mitchell MSP

The Scottish Government has been permitted because spending commitments were already

In these circumstances the Conservative and Liberal Democrat leaders opted to put the nation’s interest first by hammering out an agreement which meant both parties had to give up treasured pledges in order to establish stable coalition government and make addressing the deficit a priority.

Clearly the Scottish Conservatives proposals, adopted by the Scottish Government, to publish online all spending over £25,000 (excluding salaries) starting from April 2010 onwards, have not come a moment too soon! The public will also have a right to see all spending on communications and special advisers, advertising and sponsorship, all overseas travel costs as well as all hospitality and entertainment payments.

This is positive proof that there is ample scope to spend less, reduce the deficit faster and get the economy moving without harming front line public services. Savings like this will not hamper economic recovery but a failure to act and delaying the inevitable until after the Scottish Parliamentary elections next year, purely for reasons of political expediency, will only put more pressure on the economy and front line services in the future. Gordon Brown refused to make savings ahead of the UK election for party political advantage; the SNP must not do the same. Furthermore, now that a streamlined Scottish Enterprise has transferred its local development functions to local authorities, these councils must be proactive in promoting local business. South Lanarkshire Council should start by ditching its draconian parking charging regime in favour of a policy which will attract new businesses to locate here and encourage individuals and tourists to visit the town. Lastly, there is an interesting inclusion in the Coalition Partnership agreement, which commits to seeking to ensure a level playing field between small and large retailers by enabling councils to take competition issues into account when drawing up their local plans in order to shape the direction and type of new retail development. This would certainly be worth considering to help local businesses in Scotland. All in all, we are indeed entering a new era of austerity but, crucially, also hope!

to defer the £332 million budget cut it is due set for 2010/11

• JULY 10

could afford it or not. At the same time, Gordon Brown penalised responsible individuals who saved for their old age with his raid on pension funds and decimated the pension industry and funds with a £5 billion annual stealth tax when he abolished the advanced credit tax (ACT) - the tax relief on pensions - which meant new policy holders had to work longer or pay more for the same provision. Furthermore, Gordon Brown’s spend, spend, spend policies have left UK PLC with the highest debt of any of the EU countries, including Greece, and without any funds to address the Labour fuelled recession. As the former Chief Secretary to the Treasury confirmed, in a note left for his successor: I’m afraid there is no money!

It could start by looking at quango expenditure. For example, Scottish Enterprise has put out a contract notice for corporate merchandising, which could cost up to £400,000 of taxpayers’ money. This is an organisation which is expected to support businesses and as such an expenditure of approximately half a million on branded merchandise cannot be justified. The SNP government has spectacularly failed to get to grips with this outrageous type of quango expenditure begging the question - how much more of Scotland’s £30 billion plus budget goes on similar items?

Quite simply, at a time when all public sector organisations, private companies and individuals in Lanarkshire, Scotland and UK wide are having to cope with the consequences of the Labour’s recession, it defies believe that Scottish Enterprise board members consider spending £400,000 of taxpayers’ money on corporate merchandising, a priority!

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

These are dire economic times. Labour’s mismanagement of the economy encouraged individuals to borrow, and keep on borrowing whether they

Consequently the UK Government has managed to come up with efficiencies worth more than £6 billion. The Scottish Government has been permitted to defer the £332 million budget cut it is due because spending commitments were already set for 2010/11. However deferring Scotland’s share of the reduction until next year means the cuts could be more severe next year! The £332 million savings to be made are equivalent to 1p in every pound the Scottish Government spends, so if the UK Government can make savings now, the Scottish Government needs to explain why it cannot do likewise.

THE

he May 6th election and the emergence of a hung parliament has set in motion a train of events which herald the beginning of a new era in UK politics. The Conservative Party had most seats but failed to gain an outright majority. Gordon Brown accepted Labour could not form a government and resigned as Prime Minster. David Cameron then had two choices; form minority government or seek to establish a coalition with the Liberal Democrats.

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New penalties target duty cheats People who buy cigarettes or alcohol on holiday are often unaware that it is illegal to sell them on to friends, family or others without paying the proper excise duty. And from 1 April, new penalties came into effect for selling cigarettes, alcohol and fuel that have not had the correct duty paid on them. It is also illegal to use red diesel - which has a lower rate of duty and is only for off-road use in farming, fishing and construction - in road vehicles. New penalties have also come into effect to deal with this abuse of the excise duty system.

Defrauding excise is not worth the risk Mike Eland, Director of Enforcement and Compliance at HM Revenue and Customs, www.hm-treasury.gov.uk/ minprofile_mccarthy-fry.htm” said: “We aim to support people who take care to pay the right amount of tax. Part of that support is to come down hard on those who deliberately evade paying. These new penalties are tougher and more consistent. Defrauding excise is not worth the risk.” The new penalties apply to alcohol, oil products such as petrol and diesel, and tobacco.

A member of HM Revenue and Customs staff with illicit tobacco being recycled, which was seized under criminal powers that run alongside the new civil penalties.

When will the penalties apply? The penalties will apply where someone: •

Handles goods on which excise duty has not been paid or deferred;

•

Uses a product in a way that means more excise duty should have been paid; or

•

Supplies a product at a lower rate of excise duty knowing that it will be used in a way that means a higher rate of duty should be paid.

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• JULY 10

How are the penalties calculated? The new penalty is a percentage of the potential lost revenue to the Exchequer. Penalties range from 10 per cent of the possible lost revenue to 100 per cent, depending on how much help they give us and their intent. They are significantly higher for people who deliberately try to avoid paying the right amount of tax so that they can get an unfair advantage.

Examples

Reductions in penalties are available for those who come forward to disclose their wrongdoing before we catch them

People falling under the penalty system now include:

Wrong doing by employees or advisors

•

Those who buy cigarettes or alcohol on which UK duty has not been paid from someone who has bought them while abroad can be penalised.

•

Anyone who uses red diesel that they have bought for farm machinery in the family car – can also be penalised and if they try and conceal the fact, they will get a higher rate of penalty.

• •

Anyone who uses in their own car red diesel bought for, say, a construction company. Wholesalers selling red diesel for a vehicle running on the roads – a car or lorry – when this fuel is in fact for off-road use in industries such as agriculture and fishing.

One new aspect of the penalties is that anyone running a business selling goods that have excise duty on them can be penalised if an employee or advisor commits what is referred to as a “wrongdoing” – if they, for example, use red diesel bought for use at a construction company in their own car. The penalty can be avoided if the business can show that it has taken reasonable care to avoid this by, for example, setting up systems and procedures to prevent the wrongdoing. Under the new penalties, company directors and secretaries can also become liable for a penalty if, for example, they gain personally from a deliberate wrongdoing through the company.

HM Revenue and Customs testing fuel at the roadside.

8Where

to find the details

More information about the new penalties: http://www.hmrc.gov.uk/about/new-penalties/ index.htm.

A typical case Peter Wright is a registered owner under the Warehouse keepers and Owners of Warehoused Goods Regulations 1999. He owns excise goods – cigarettes and alcohol - that are held in a UK excise warehouse under duty suspension. This means that duty has not been paid on the goods. Unless they are being moved to another approved warehouse, either in the UK or in another EU member state, or are being removed for another permitted purpose, excise duty is chargeable when they leave the warehouse. Wright arranges for Joe Reed’s transport company to take the goods from this warehouse to a tax warehouse in France under duty suspension. But when the vehicle leaves the UK it is not carrying the goods because they have in fact been diverted to Wright’s garage. The goods are then sold in the UK to Margaret Winston’s off licence as though UK duty had been paid. Winston is aware that the duty has not been paid. Wright, Reed and Winston could each face a penalty for handling goods on which excise duty is unpaid.

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

A member of HM Revenue and Customs staff with an illicit alcohol haul, seized under criminal powers that run alongside the new civil penalties.

THE

For details of what you can bring back to the UK from another country outside of the EU: http:// w w w. h m r c . g o v. u k / c u s t o m s / a r r i v i n g / arrivingnoneu.htm.

• JULY 10

For details of what you can bring back to the UK from another country within the EU: http:// www.hmrc.gov.uk/customs/arriving/arrivingeu. htm.

Events Diary... JULY, AUGUST, SEPTEMBER Tuesday 27 July or Tuesday 17 August 9.30am till 12.30pm Essential Marketing – Implement practical marketing tools

Business Gateway Workshops Tuesday 13 July or Tuesday 3 August 9.30am till 12.30pm Funding the Business – Create a successful funding package Understand why companies need to raise finance, the types of finance available, how to approach lenders and sources of assistance to help raise the most appropriate financial solutions.

Tuesday 20 July 9.30am till 12.30pm Networking Skills – Effectively build and utilise your business networks.

THE

Lanarkshire CHAMBER OF COMMERCE BUSINESS MAGAZINE

• JULY 10

This workshop focuses on developing and using business networks effectively. It looks at the practical elements of planning and executing effective sales through your networks and will coach you in converting opportunities into sales.

Thursday 22 July 9.30am till 12.30pm Promote Your Business – Find the best route to promote your business.

This course is aimed at businesses with some knowledge of marketing or sales that have started trading. Improve your understanding and practical aspects of marketing, with a workbook completed during the session generating a marketing action plan.

Tuesday 10 August 9.30am – 12.30pm Understanding Financial Statements – Manage your financial records effectively. Provides a breakdown of key financial terms and documents including sales invoices, purchase orders and a variety of financial documents you will encounter in setting up and running your business.

Tuesday 28th September 9.30am till 12.30pm Customer Care – Getting those essential customer relations right first time. Provides business owners with an action plan on how to win and retain customers and provide high levels of customer service, which is essential in today’s highly competitive marketplace.

All these events are taking place at the Business Gateway’s Atrium Business Centre in Coatbridge. To book your FREE place at any of these workshops, Tel. 01236 702020. Check HYPERLINK “http://www.bgateway.com/events” www.bgateway.com/events for up to date listings

This course is aimed at new and growing businesses, and covers promotion and advertising strategies that will work for the client sector and location. Image and branding is also covered looking at alternative media routes and identifying content that sells.

www.lanarkshirechamber.org

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