Ninja Experience Handbook by Michael Keeler

l a i c i f f The O

Ninja Experience HANDBOOK

Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Ridiculous Humans. Serious Fitness. Ridiculous Humans. Serious Fitness. Ridiculous Humans.

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Introduction

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Ninja Culture Code

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Super Service Principles

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Ninja Fundamentals

Front Desk Tasks

Membership Tasks

Trainer Tasks

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Excellence is a Habit

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Observation Buddies

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My Notes

Introduction

This handbook is your go-to tool for creating the ultimate Ninja Experience! You will find exercises that enhance and

Hello dear reader! If you have this handbook in your possession, it means you are, in fact, a member of the Mark Fisher Fitness team and you’re a fucking awesome human being!

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Ninja Culture Code At MFF, we own our crazy brand of quirky. Below is a way to help you remember how we infuse our zany culture into everything we do. Remember the acronym “FITNESS” to help you focus on the most important things that make up our unique culture. This is how we establish the fun-loving, inclusive atmosphere for which we’ve become known:

Fun Approach every moment with a sense of fun and enjoyment. Informed Know where to get the answers. Never say "no", “I don’t know.” Talk Get to know people; ask empowering questions that elicit a response. Names Know everyone’s name and USE it!

Everyone We are all committed to this culture, every day…ALL the time! Smile Share your joy. Show me Look people in the eyes. Use body language that reflects your confidence. STop. try this! What are some scenarios for which you can envision bringing the Ninja Culture Code to life? Let’s plan it out in advance! Write down one real life scenario for each Culture Code... go!

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MFF Super Service Principles

2. Make it Personal HOW DO YOU MAKE EACH INTERACTION YOUR OWN AND BEST SERVE THE OTHER PERSON’S AGENDA?

Now that we’ve established WHAT MFF stands for, let’s figure out HOW to bring that to life by learning some Ninja Fundamentals for any position that you may hold at the Ninja Clubhouse. We call this next section of guiding principles the MFF Super Service Principles, and they are the first step in helping you achieve epic amounts of glory day in, day out.

This Principle can really be broken into two parts.

Here is a list of the three main things to keep in mind when approaching any customer service interaction. These are the FUNDAMENTALS...As simple as possible but not any simpler. These three tenets are the driving principles behind service at MFF. Remember these three things. Live them. Love them. BE them.

Second, make your interactions personal for each Ninja. What is unique about them? What is their agenda? When they speak to you, listen for clues that give you an insight into WHO they are. Then, tailor your interactions to fit their needs. Put each individual Ninja’s needs first and you’ll win every time!

1. Nail the Basics THE NINJA FUNDAMENTALS We believe in going above and beyond at MFF for our beloved Ninjas, but there is no way you can possibly do that unless you know, and nail, the basics. Just like in fitness, being excellent at the basics is key to mastery. We will get into how to nail all of the Ninja Fundamentals later on, but be committed to living these steps in order for them to become a part of who you are.

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First, we have hired you because we believe in you. There is something about you that makes you wonderful and special, and we want you to bring that special quality to each customer service interaction that you have! BE THE YOU THAT WE LOVE AND BELIEVE IN!

3. Make Magic HOW DO YOU GO THE EXTRA MILE? There are myriad ways in which we can go the extra mile to show our love and appreciation to our glorious Ninjas. Get creative! There are no rules! What can you do every day to make our clients want to be a Ninja for life? How do you surprise them with moments of celebration, compassion, and ridiculousness?

Ninja Fundamentals In an eﬀort to make all Ninja customer service experiences consistent, here are the main interactions you will have with Ninjas, and MFF approved ways to execute them, every. single. time. The best way to make sure a Ninja’s experience is consistent is to ensure your own consistency. Becoming familiar with the following scenarios, and making them second nature to you, will ensure a great and consistent experience for Ninjas. Take these fundamentals a step further and figure out how to make them your own. Keep in mind the three Super Service Principles and think about how you can apply them to the following interactions.

____________ Front Desk Tasks As the person working the front desk of The Clubhouse, you are the first point of contact for new, prospective and existing Ninjas. You make the first impression that Ninjas will remember forever. If your encounter is positive, Ninjas will love MFF, if it is negative, they will hate us, and one thousand unicor ns will die. Your responsibility within MFF is BIG and as such, we want to make sure you are set up for success Below are steps for your most frequent interactions and appropriate methods to execute successful service technique.

Arriving at THE Clubhouse ⟩⟩⟩ ✓ Greet every Ninja. When entering The Clubhouse greet them with a warm greeting and a smile. Say “Welcome to The Ninja Clubhouse!" and if you know their name, USE IT! If you don’t know their name, BE BOLD! Use this opportunity to introduce yourself to someone new and get to know them. ✓ Acknowledge each Ninja within 30 seconds. Find out why each Ninja is here within 30 seconds of arrival. It is not okay for a Ninja to be hovering looking lost and confused. Be proactive and figure out how you can help them. Maybe they want to buy merch? Maybe it’s their first time at The Clubhouse and they don’t know where to go? Maybe they have a question that they need coaxed out of them. It’s imperative that we nurture and love our Ninjas. Make sure you know what is on their mind and then proactively figure out how to support them.

STOP. Try This! Its peak time and Ninjas are streaming in to the Clubhouse, signing in for class and going to change. You notice one Ninja hovering near the door looking distraught. You ask him how his day is going and they reply with “You know, my body is really not feeling great today.” What do you do?

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Front Desk check-in ⟩⟩⟩ ✓ Be a Cheerleader. Celebrate each Ninja's daily journey! While they are checking in, ask questions like “What class are you taking today?”, or “Have you done this class for this round yet?”. Remember, one of our Culture Codes is TALK, so feel free to make small talk with them about the classes, sharing any positive experiences you have had personally. ✓ Give High Fives. Give literal and figurative high fives to Ninjas! 90% of each Ninja’s success lies in just showing up! Make every Ninja feel like they are winning just by walking in the door. Your recognition should sound genuine. Smile and make eye contact.

Merchandise Purchases ⟩⟩⟩ Believe it or not, people all over the US purchase our MFF branded clothing! It is important that you are able to facilitate a “merch” purchase quickly and accurately. Remembering two simple words will help you NAIL every merch interaction -- think “friendly and eﬃcient” and you’ll win every time. Important logistics: ✓ Purchases over $10 can be made with the credit card on file or an alternate credit card that can be entered into MBO manually. ✓ Purchases under $10 can be placed on a Ninja’s tab. Tabs are processed on the 15th

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and 30th of each month and charged to the credit card on file in MBO. ✓ Some MFF merch can be purchased online and picked up at MFF, and select items that are purchased online can also be shipped within the US (no international orders).

STOP. TRY THIS! It is peak workout time at The Clubhouse and you notice a Ninja that just finished class, looking at the clothing. She is eager to purchase a lime-green hoodie in Large. You ring up her purchase in MBO and charge her card. You notice her shuffling through the hoodies trying to find her size. She says “it doesn’t look like you have any Larges left”. What do you do?

Issues/Concerns ⟩⟩⟩ While we do our absolute best to make sure all of our Ninjas are 100% happy, 100% of the time, there will be times when there will be a complaint. This section is dedicated to how you should handle an issue, concern, or complaint that is brought to you. ✓ Listen. You must make eye contact and listen to the concern letting them speak and communicate their whole concern. If the Clubhouse is super busy, step outside. Make the Ninja KNOW that you CARE!

✓ Acknowledge what they have just told you by repeating it back to them. Say “So let me know if I am understanding you correctly” and then paraphrase their concern. When you are done ask “Did I miss anything?”. Ask clarifying and probing questions to get to the core of their issue and to make sure you are aligned. Alignment on an issue is KEY when constructing a solution. ✓ Validate their feelings and neutralize the situation. Say things like “It makes total sense that you’d be upset by that” or “I would feel the same way if I was in your position”. These phrases convey empathy and signal to a Ninja that you will do everything in your power to help them resolve their issue. ✓ Get help. In some cases you will need a manager or other MFF staﬀ member to give you a hand. You are not alone, so don’t hesitate to get help if you are unable to immediately get to the final step... ✓ Oﬀer solutions. Let them participate in this process so you can come up with a mutually agreeable solution together. You may need to get back to them with a confirmation for a particular solution. Make sure to take their contact information and FOLLOW UP. ✓ Follow-up. If you cannot follow up with them directly within 24 hours, you MUST delegate the follow up to someone who can. If you are unsure about who to delegate this to, the safest bet is to always delegate it to Michael or Mark.

After a solution is agreed upon, email a summary of the events to Michael and the Manager on Duty (MOD). Follow-up from this kind of interaction is essential to ensuring that the Ninja is fully taken care of and the issue is less likely to happen again. Follow-up IS prevention!

Own it Gurl! When a N in ja b r in g s a frustratio concer n n to you or o wn it. Ma responsib k e ility to e it your nsure th fully reso a t t h e issue is lved and get the needed t h elp that o make t is he Ninja Even wh 1 0 0 % en you a satisfied. re workin team me g w ith other mbers on a resolut part to se io n, do yo e it throu ur gh!

Stop. Try This! Using the right language can help neutralize a conflict. What words could you use to make a Ninja feel acknowledged and validated? What aspects of the MFF Culture Code would be applicable in a conflict scenario?

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magic is everywhere! A Membership termination is a great opportunity for you to Make Magic! Send the ter minating N inja a note of congratulations or regret (depending on the reason for cancellation) letting them know how much we will miss them! This small gesture can increase the likelihood of their return by 1 trillion percent! #fact

Who comes first? Particularly at the Front Desk, you will often find yourself juggling multiple priorities. What’s a gurl to do when their is a line of Ninjas at the desk, an inbox full of emails, and the phone is ringing oﬀ the hook? After you take a deep breath, consider some of these ways to manage your priorities: ✓ Face-to-face Ninjas come first! ✓ Excuse yourself, answer the phone and oﬀer a call back. Quote a call back time -- “Is it okay if I give you a call right back in 10 minutes?” Then deliver the call back before the quoted time. ✓ If you are unable to finish emails before the end of your shift... get help! We’re in this together, so lean on your fellow team members to get the job done!

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Terminating a Membership Agreement ⟩⟩⟩ While it is always our goal to retain Ninjas for life, instances arise where a Ninja will need to cancel their membership. Here are a few key steps to guarantee that a Membership termination is a positive and eﬃcient experience. The Ninja may be leaving now, but we hope they’ll be back! The first thing to do when ✓ Ask why. someone expresses their wish to cancel their Membership, is to find out WHY and see if there is anything we can do to enable them to stay. Are they really looking for a freeze? Is their reason for leaving something we can fix? ✓ Acknowledge the reason. Make sure your reaction genuinely matches their reason for leaving. Sometimes they are leaving to pursue something fantastic! Take the opportunity to celebrate with them. If they are leaving because of something sad, express genuine sympathy for them. ✓ Do the paperwork. Once you establish why they are leaving, have them fill out a Membership Addendum. Termination of Membership requires approval from a Manager. So, explain that a Manager will respond within 2-3 days to confirm their termination. If they meet all the termination criteria, they will be released from their Membership Agreement.

Email Etiquette ⟩⟩⟩

to respond promptly for last-minute schedule changes and cancellations.

Everyone on the MFF Team manages at least one email account. So, whether you are a trainer or Rainbow Wrangler, being on top of your email is a BIG priority. Some of the details below are specific for Wranglers, but this section also includes tips that apply to everyone!

Can’t respond within 24 hours? Ask for help, or sometimes picking up the phone is faster!

One of a Wrangler’s primary duties is to manage the tellmemore@markfisherfitness.com email account. Here are some helpful tips on how to manage that inbox:

Communicating with Ninjas by phone is just as important as face to face interactions. There are impor tant things to remember when conducting a phone conversation:

Phone Etiquette ⟩⟩⟩

DO: Opening An Unread Email ✓ If you know the answer, respond promptly. Awesome! You’re nailing it! ✓ If you don’t know the answer, respond promptly and cc the MOD (or someone who can help). ✓ Make the response fun! ✓ Introduce the cc’d team member and indicate that they will be getting back to them with an answer within 24 hours.

Don’t have time to respond? That’s cool, man! Just mark any pending emails as UNREAD. The gist -- If you don’t have time to respond, simply don’t open it.

This email seems Really Urgent! If someone is on fire or being chased by zombies, let the MOD know ASAP. Try your best

✓ Let the tone of your voice convey excitement and FUN! ✓ Answer the phone by the 3rd ring. ✓ Log all calls in the CONTACT log. ✓ Get help when you need it. ✓ Ask yourself... How can I make this ridiculous?

Don’t: ✓ Prioritize a phone call over someone standing at the desk in person. If you have someone standing in front of you, ask the person on the phone if you can call them back to finish up with the in-person Ninja. ✓ Make shit up: Ninjas would rather wait for the right answer then get the wrong one quickly. ✓ Be a robot: Be yourself! We love you for it!

Stop. Try This! Your phone lines are BLOWING UP but you have a Ninja at the front desk wanting to ask a question. His body language is telling you that he has an issue or concern. WHAT DO YOU DO?

Leaving the Clubhouse ⟩⟩⟩ When Ninjas are leaving the Clubhouse we have the perfect opportunity to celebrate their achievements for the day and encourage them to kick ass out in the “real world”! ✓ Say “Bye”. Or “Good- Bye” or “Have an awesome day” to every Ninja leaving the Clubhouse. If you interacted with them directly in a classroom or training experience you may want to take this further and say something like “Great job on _____” today! Be as specific as you can. After all, MAKE IT PERSONAL is one of our Super Service Principles. ✓ Go the extra mile! Do you know that a certain Ninja had a hard day? Take a minute to fill out a card letting them know you are thinking about them. Tagging them on Facebook or Twitter to give them some extra love and encouragement. Be proactive on this one! We love letting Ninjas know how much we love them and you’d be surprised at how easy this one is! Don’t be afraid to let them know how much we care!

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Literary Ninja Maya Angelou speaks the #TRUTH.

____________ Membership Tasks Prospects / New Ninjas ⟩⟩⟩ MFF’s mission is to “empower and inspire all humans to lead lives of remarkable health and hotness”. Recrui9ng new Ninjas to join our Army is a key part of our work on the road to global domina9on. To that end, recording and processing prospects is a critical aspect to enrolling new Ninjas. Here’s what we happens when someone expresses interest in joining MFF: ✓ Introduce yourself.... with a smile (and maybe a high kick)! “Hi, I’m ___________, welcome to the Clubhouse! What’s your name?” Shake hands, make eye contact. ✓ Ask open ended-questions. “What are your fitness goals?” “What are you currently doing for health and hotness?” “How many days per week can you commit to training/working out?” “Do you have a specific budget in mind?” ✓ Repeat what you heard and get them to say “yes”. This might sound like:

”So, you really want to put on some muscle?’” ... “Yes”. “You said you were an actor?” ... “Yes” “I understand that you want to see results fast, right?” ... “Yes” A small yes can lead to a big YESSSSSSS!

Tips for avoiding “No” or “I DON’t KNOW” Instead of saying ‘I don’t know’ try saying...

✓ Get their info. Before giving out any Membership materials, ask them to fill out a card with their contact information. This might sound like:

✓ “Great question! Let me find out for you!”

“ I’d b e h a p py to g e t yo u m o re information. Please fill out this info and I’ll get it for you right away!”

✓ “That’s a really good question -- I’ll get right back to you with an answer!”

If/when you feel it’s appropriate, ask if they would like to speak to the Membership Ninja on Duty (“Would you like me to have one of our Membership Ninjas come to chat with you and get your set for fitness glory?”) ✓ Ready to go? Introduce a Membership Ninja or MOD. Call someone to help seal the deal and tell them everything you learned. The prospect should not have to repeat himself/ herself. Pretend you’re introducing two friends. The Prospect will be impressed and the MOD will benefit from all the questions you asked.

✓ I know someone who can answer that -- let’s find out!”

Instead of saying ‘NO’ try telling them what you can do... ✓ “What I can do for you is...” ✓ “The way that we typically handle that is...” ✓ “What we have found that works best is...” ✓ Instead of saying “I’ll get back to you shortly” try saying...”I’ll get back to you in __ minutes!” (then do it in half the time...MAGICAL!!!)

✓ Need more time? If the Prospect is not ready to commit now, record them as a Prospect in MBO after they leave, so that we can follow-up with them later. Don’t forget to include the details!

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Completing a New Membership Agreement ⟩⟩⟩ Here are the important nuts and bolts of completing a new Membership Agreement. Follow these carefully to achieve ultimate NewNinja-Loving success: ✓ Personal Information. Have the new Ninja complete the ‘Personal Information’ section of the agreement. (All fields must be filled out) ✓ You complete the Membership Type portion of the agreement and explain their unique billing cycle. Take a moment to point out how that billing cycle applies to their package. This might sound like: “You will be doing our Super Ninja Membership for 3 months. Your billing cycle is the 15th of each month. This means that you have from the 15th of this month to the 15th or next month to use your 8 classes. They do not roll over -so make sure you use them during that period. Make sense?” ✓ Review all sections of the Agreement with the Ninja. Here are the most important items to cover: • “Your membership will automatically renew at the end of __ months, which is great because you get to keep this rate for as long as you are a Member. If you need to cancel before this renewal, just give us at least a two-weeks heads up.”

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• “Class can be busy and at certain times of the day we use a wait-list to track when you signed up. If you find yourself on a wait-list, you will be notified by email when you get in the class or you are welcome to call and find out your place on the list. Most Ninjas who just show up often find themselves getting into class.” • “We know that life happens, so feel free to change your schedule as much as you need. Once it is within 24 hours of a class or training session you are committed to that appointment.” • “There are two circumstances for which you can cancel your membership: If you move out of NYC you are automatically released from your agreement. If you can prove significant financial hardship, you will be released from your agreement along with paying 25% of your remaining Membership dues.” • “Any questions about that?” ✓ Get them to sign the Membership Agreement and oﬀer to make them a copy for their records.

The Freeze Policy ⟩⟩⟩ ✓ Explain our uniquely generous Freeze Policy. Here are a few of the most important points: •

“Requesting a freeze is easy. Just download the Freeze Request Form online, or get one from the Front Desk. Email it to us or drop it oﬀ at the Front

Desk along with your supporting documents that verify the reason for your freeze. For example, just give us a copy of your plane ticket for work or vacation travel.“ •

“Give us at least 10 days to process your request and set up your account.”

•

“The Freeze Request Form will show you our required Freeze periods, but let us know if for some reason you have a need that doesn’t quite fit. We will totally do our best to make it work for you.”

Clubhouse. Show them where the bathrooms and changing rooms are. Walk them through signing in for classes. ✓ Compete the paperwork. Complete all remaining steps for processing the Membership Agreement based on your position. This might include signing the Agreement, filing the paperwork for the Membership Team, etc.

Freezing a Membership ⟩⟩⟩

•

“If you are a 3-month Member you get to freeze once over the course of your Membership. If you are a 1-year Member you get to freeze three times.”

MFF is unique in our generous and flexible Freeze Policy and requesting a Freeze should be as easy as pogo jumps. When a Ninja submits a Freeze Request Form:

•

“Any questions?”

✓ Check for support document. Every Freeze must be accompanied by documentation that verifies the reason for their freeze -- a plane ticket, work contract, doctor’s note.

✓ Get them to sign the Freeze Policy and oﬀer to make them a copy for their records.

Congratulations! You’ve birthed a new Ninja! NOW WHAT? ✓ Welcome them to the Ninja Army and let them know you’ll be available should they need anything over the course of their Membership! ✓ Give a gift. Give the new Ninja a wrist band and tell them to wear it whenever they are at the Clubhouse. This will signal to other Ninjas that they are new and they will shower them with extra love. ✓ Show them around. Make sure a new Ninja knows where to go. Mi Clubhouse es su

✓ Acknowledge the reason. Make sure your reaction genuinely matches their reason for leaving. Sometimes they are leaving to pursue something fantastic! Use the opportunity to celebrate them. If they are leaving because of something sad, express genuine compassion. ✓ Explain confirmation process. Let them know that the Front Desk Manager will contact them to confirm the Freeze within 10 days. If the start date of the Freeze is sooner, contact the MOD to expedite the approval and let the Ninja know we will do our best to get it done ASAP!

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____________ Trainer Tasks Fitness Consultation & FMS Screen ⟩⟩⟩ The Ninja intake/fitness consultation and Functional Movement Screen (FMS) is a crucial beginning to our Ninja romance. It is critical that you establish your warmth and nurturing skills from the first Ninja interaction. Each Ninja should instantly be able to recognize your expertise as fitness professional, sense that you are fun to be around, and have the experience and skills to help them achieve their goals! The most important thing to accomplish during this interaction is to start by making a friend. It is probably more important than establishing our expertise. No one cares about how much you know until they know how much you care. [Theodore Roosevelt] While this may be tricky to accomplish in only 60 minutes, we know you CAN DO IT!! WE BELIEVE IN YOU!! This section is divided into four, 15 minute segments. Since this process is designed to take 60 minutes, you should be able achieve everything laid out below in the time frame allotted.

Getting Ready: ✓ Know your Ninja: Before your Ninja arrives for training, know what package they are signed up for! Look it up on-line before you even meet face to face. ✓ Make Me a Ninja: Make sure to know WHICH MMaN they are doing (Option B means they will be sampling semi-private training, too!). ✓ New Member: Make sure to make Ninjas feel good about the choice they made to become a Ninja! ✓ Snatched in Six Weeks: Ask if they have questions about the e-book, STRONGLY recommend they do the Semi-Private ‘AddOn’, and let them know we’ll do anything to help them achieve their goals!!

In The First 15 Minutes: Be on time and ready to DAZZLE when you meet a new Ninja. ✓ Establish Expectations: Upon initial meeting, take a few minutes to go over everything that will be happening in your hour together. Emphasize that this process is meant to be super low stress and easy peasy! They will often be scared or nervous when you first meet them. Make sure to nurture the EFF out of them here! Make this one-onone interaction fun and light-hearted. Logistically, here’s what needs to happen in the first 15 minutes:

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✓ Get the waiver signed ✓ Oral explanation of the cancellation policy ✓ Obtain fitness background: long-term and recent

Make It personal ...every. Single. Time.

✓ Discuss where they get fitness information from ✓ Explain the importance of nutrition as a necessary component to achieving their goal ✓ Set realistic weight loss goals and expectations (1 to 2 lbs per week). Never ASSUME their goal is hotness…that could be AWKWARD!!! ✓ Ask which celebrity body either motivates them and/or may be achievable to emulate

TAKE 2 MINUTES Instill confidence in our Ninjas that we have the ability to help them make their dreams come true! What skills, expertise, and experience do you have that makes you uniquely qualified to lead a Ninja to glory? Take 2 minutes - write them down. Then practice confidently sharing your strengths. If we want Ninjas to believe in themselves, we must lead by example.

✓ Find out medical history and prescriptions (ask about each individual joint)

FRIENDS WITH BENEFITS STOP! Try This! As you get their background, goals, and medical history, RESTATE them back to the Ninja to be certain you have heard them correctly and understand the implications of their medical issues on their fitness experience.

Make new friends! By the end of this session, you should know where our new Ninja is from, where they went to college, what they do in the city, and what neighborhood they live in. Never forget this initial encounter is often TERRIFYING for new Ninjas. We want them to know they will be loved and nurtured by professionals who are qualified to take care of them, and that we are also emotionally committed to their physical and emotional well-being…Also USE THEIR NAME A LOT!!

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Second 15 Minutes:

EaCH Ninja is P.E.R.F.E.C.T. Every Ninja is exactly where they need to be on their own unique journey. “Oh, that’s bullshit, some Ninjas are just fucked up!” Sure, that is one way to interpret their journey -- and it’s common. We rely on our own expectations of optimal movement function or nutrition to make judgment. That’s our agenda. We MUST actually believe that they are perfect just the way they are before we can truly embrace each Ninja’s unique journey. Two Quick Tips: #1 All measurements are TRULY the Ninja’s call. Let them know they are for THEM, and not US. If they don't want to be weighed or measured or whatever, that's their choice! Nurture them! #2 Ninjas will often say SUPER unscientific things. (i.e. : “I don’t want to lift weights because I’ll get too bulky,” “protein powder gives me acne,” “I know what my body needs, and its 25 hours of jogging every week.”) We never want to talk down to them. Acknowledge and validate their feelings, and later on in our friendship we’ll slowly unravel those myths. We will have no success until they trust us, and this is the PERFECT opportunity to lay that groundwork!

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This section is all about establishing a baseline from which to gauge all future progress. Its time for MEASUREMENTS, baby! Things you want to measure and record: ✓ Blood Pressure ✓ Body Fat Percentage ✓ Body Circumference Measurements ✓ Scale Weight (NOT ALWAYS; USE DISCRETION IF IT’S SOMEONE OVERLY OBSESSED AND/ OR SCARED OF THEIR WEIGHT) ✓ Static Posture/Progress Pictures (front, side, and back)

Third 15 Minutes: The Functional Movement Screen (FMS): ✓ The main thing to emphasize is that they can do no wrong during this process! Let them know that the purpose of the screen is just to obtain information so that we can take great care of them going forward. Never lose sight of how intimidating this process can be. ✓ Say things like “Today is a super low stress day”, “We are just trying to get an idea of how your body is moving”, “The purpose of this screen is to see where you are at so we can tailor exercises to you to help you achieve your goals”

The Last 15 Minutes: If they need corrective exercises, you will spend the last fifteen minutes finding the right exercises for them based on results from the FMS. They should know that they will need to arrive early to workouts and do these exercises before participating in any training sessions (class, semi-private, or even on their own). This is also where we will teach them how to foam roll. ✓ Introducing soft tissue is KEY as we won’t have time to go into it if they’re not doing semi-privates. You want to make sure that they understand why it’s so valuable and encourage them to purchase a foam roller for home use. ✓ If they do not get symmetrical 2’s or 3’s on the ASLR, let them know they should NOT do swings in class. They should do either jumping jacks or correctives in place of swings while in class, and do the correctives at least twice a day. Usually we can get the score to an acceptable level within 3 to 10 days. ✓ Use your discretion: If they clear the screen, this is your call to make decide how you will be spending the last 15 minutes. At the least, you should make some general recommendations about the best use of their time with us. ✓ Discuss nutrition: Encourage them to participate in nutritional coaching if appropriate (relevant to any client with physique goals…so, just about all of them!).

✓ Mention ProGrade: They will almost certainly need to get a protein powder, so make sure you tell them about ProGrade. NO HARD SELLS, EVER! Tell them that a major benefit of ProGrade is that it is amazingly devoid of chemicals. As our inventory is plentiful, they can buy it from us after their session should they want some ASAP. ✓ Help them choose classes: If they are doing classes, oﬀer your guidance on what they should take. If they’re a newbie Ninja with some dysfunction, Ninja Essentials and Yoga will be KEY. If they’re a mutant, tell them they may enjoy Kick Ass Conditioning or Super Hero Strength. Also please be sure to strongly encourage attendance to the next Ninja Baptism! ✓ E x p r e s s g e n u i n e e xc i t e m e n t a n d appreciation: Make sure to emphasize how we excited we are to work with them. We love what we do, so our enthusiasm will be authentic. We couldn’t be happier that they’ve chosen to be a Ninja!

FIRST CLASS! EVERYONE should start with at least three Ninja Essentials classes, as even super fit folks can benefit from breaking down the technique. (Anyone can take any level of class and turn the technique and intensity volume up or down, but needless to say, some folks are a better fit for easier or harder classes.)

Classroom Experience ⟩⟩⟩

movie, what’s your favorite seasonally appropriate activity, etc”)

When teaching classes, it is essential that you adhere to the following guidelines to ensure you get through all of the material in the allotted time-frame. Because our class schedule is PACKED we do not have the option of running over. Time management is critical to executing a successful classroom experience.

✓ Talk through exercises: Demonstrate new exercises; ask if there any questions or anything you can clarify. Now is also a good time to ask if there are any injuries you need to know about before cranking the tunes and getting after it!

Setting the Tone:

Let the Games Begin:

✓ Begin on time: This is a key part of teaching in the classroom setting. Make sure your class begins (and ends!) on time

Begin class!: At the 16 to 22 minute mark, start class! Here are some things to keep in mind while teaching a class that will help you nail it and make it a consistent experience, no matter who the instructor is, for the Ninja Army:

✓ Start Warm-Ups: At 2 minutes after the hour, begin warm ups. Pay attention to anyone that may have aches or pains. Ask questions and set the tone for the class during this time. Warm-ups should be completed by 10 minutes past the hour. QUICK TIP! Play music during the warm-up but NOT during the announcements, name game, or exercise demonstrations. ✓ Give weekly announcements: We will give you the announcements every week at the Staﬀ Meetings. Announcements should take no more than 90 seconds at the beginning of each class. ✓ Play the name game: The name game is a key part of our culture. You are encouraged to think of a question to ask the Ninjas to answer when introducing themselves (“Today I want to know your name and: what town you grew up in, what’s your favorite

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✓ Use each Ninja’s names 3 times: Whether giving fitness cues or ex tending a compliment for a job well done, it is important to call each Ninja out for something great or something that needs work at least three times each class. ✓ Exude the appropriate energy level for the week, and the particular section of class. ✓ Leverage your surroundings: Use the lights, music, costumes and props to make class memorable and unique. ✓ Be a ridiculous human: Make jokes, use MFF teaching lingo, and your magnetic personality to create a sense of community. ✓ Te a c h t e c h n i q u e : M a k e s u r e t o communicate your cues clearly and eﬀectively, teach key fitness concepts in an articulate manner.

✓ Be time conscious: Make the beginning and ending of each set clear. Announce upcoming exercises on an ongoing basis. ✓ Make it personal: Acknowledge each Ninja's agenda.

There is a “U” in “FUN”

End with a bang:

Be a SuperConductor

✓ Celebrate Ninja accomplishments: At the end of class give Ninjas some love for showing up and doing something good for themselves.

The name game question is a great time to let your personality shine. The sillier the question, the better the response, the better the response, the stronger the sense of community we are able to cultivate. Don’t get it twisted -- building community is one of MFF’s most valuable functions. Be a superconductor by constantly connecting Ninjas to each other. The six degrees of Brian Patrick Murphy!

✓ Talk Ninjas through soft-tissue love: Use cool down for foam rolling, mediation, centering, and teaching. ✓ Express authentic gratitude and thanks: Thank them for them showing up and participating, express thanks for something in particular for which you feel grateful. There is a lot to keep track of during classes but if you nail the Fundamentals above, you will make for a great class experience. Class time is a great way to establish a rapport with Ninjas and get to know them.

Remember this! You are the Captain of that classroom ship. What are you going to do to make it a remarkable experience? Will a Ninja take your class and feel motivated to leave a love note for you in the suggestion box?

You’re So Ridiculous What makes you ridiculous as an i n s t r u c t o r ? Yo u r c o s t u m e s ? Yo u r language? Your music? Your jokes? Your overly hairy nipples? Whatever it is for you -- embrace it. Ninjas will take your lead and begin to embrace what is unique about them -- maybe for the first time in their lives. When you are genuinely having fun and honoring your authentic self, it’s contagious. In this way you are a trend setter -- spreading the empowering message of self-love and acceptance. Pass that shit on!

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Semi-Private Training ⟩⟩⟩ “Above all, it is a trainer’s job to make each session the best part of the Ninja’s day!” [Mark Fisher] Semi-Private training is a precious and unique type of Ninja interaction. Some Ninjas love variety and will want to work with a diﬀerent trainer each week, while others want to work with the same trainer for the rest of their magical lives. Regardless of frequency, when you have one hour to spend with a Ninja, take control of that time, make it fun and memorable, instill confidence, and teach great training techniques.

Setting the tone: ✓ Begin on time: This is a key part of training. Your trainees will likely show up early to foam roll and start their warm ups without you. It is imperative that you are there a few minutes before your training session begins. ✓ Energetically greet your trainees: At the start of your training session, call your Ninjas together for a quick huddle. Greet them all and make sure to introduce them to each other. Playing a name game is a great way to get Ninjas interacting with each other here. This also establishes a sense of community and support. This is also the time to go over any important announcements for the week ✓ Ask empowering questions: At the beginning of the training session, ask each Ninja what they want to accomplish in that hour. Find out if there are any injuries you

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need to know about. Figure out how they are feeling. This will give you a good sense of what each Ninja’s individual limits are for that session. ✓ Maintain focus: For the duration of your training session, it is crucial that you maintain focus only on the people that are training with you. This will be challenging due to many factors that are out of your control, but this is a great time to establish boundaries with other people that are not directly a part of your session. You want to make the Ninjas that are training with you feel like they are your #1 priority and the best way to do that is to pay attention to them AND THEM ONLY during that hour.

Stop! Try This! If you have a Ninja who is new to training, you will likely have to spend more time focusing on that person than your other trainees. Make sure to establish this expectation level at the beginning of your session. Get everyone excited about welcoming this new person and the other Ninjas will likely be very supportive and understanding. You could play The Name Game here as a great way to break the ice and establish a supportive environment. Put yourself in the New Ninja’s shoes and imagine what that first session feels like.

During the training session: ✓ Make it personal: acknowledge each Ninja's agenda. ✓ Check in with each Ninja at least 1 time per each exercise. ✓ Use each Ninja’s name at least 10 times (even if you aren’t standing beside that Ninja, keep your eye on each trainee constantly throughout your hour and shout out cues or praises as needed). ✓ Use the appropriate energy level for each individual Ninja and each section of the program. ✓ Be a ridiculous human: Use jokes, MFF teaching lingo, costumes, props, etc. to deliver a unique and fun training experience. ✓ Use your personality and environment to create a sense of community.

✓ Be serious about fitness: communicate fitness cues clearly and make sure they are understood, teach key fitness concepts, ask Ninjas about key learning points ✓ Maintain focus (so important, we said it twice!) ✓ Celebrate accomplishments: high fives, acknowledgment and hugs are encouraged when Ninjas accomplish something new.

End with a bang: ✓ Acknowledge something specific and fantastic that each Ninja accomplished in that hour. ✓ Ask “What else can I do to support you today?" ✓ Express authentic gratitude and thanks for the opportunity to train that Ninja

#WO O LOL D

The Training PIE: Semi-Private Training requires trainers to artfully balance four essential elements: 1. Educate Ninjas about movement technique and nutrition strategies. 2. Celebrate Ninjas’ eﬀorts, successes, and milestones. 3. Connect with each Ninja as a friend and collaborator.

Educate 25%

Connect 25%

Celebrate 25%

Play 25%

4. Play with each Ninja to create a fun and insanely ridiculous environment.

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Excellence is a habit “Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.” [Aristotle] The following pages are rich with real-life workplace scenarios, skill-sharpening exercises, and personal challenges that will help you make excellence a permanent habit. Use the exercises as you see fit. Try one -- try them all. Revisit them every few weeks to hone your skills and find new connections with the material. As you grow and change, so too will your relationship with the information in this handbook. Don’t be a stranger -- use it as a guide on your journey to discovering the Ultimate Ninja Experience!

Exercise #1: Beautiful BOUNDARIES One of our main goals at MFF is to create the most open, accepting, and inclusive fitness environment the world has ever seen -- #dreambig. Yet, even a Ninja Clubhouse of dreams and glory must have a few rules and boundaries. Consider the following two scenarios and role play them with your team members. What would you do? Act that shit out -- make it real. Fitness Ninja Scenario: You are half way through a training session when your next trainees start to funnel in for foam rolling and warm ups. How do you greet your next trainees while also establishing a boundary, so your current trainees don’t feel short changed or ignored? What do you say to each group that creates clear expectations? Oﬃce Ninja Scenario: It’s 6:28 pm and the 6:30 pm Kick-Ass Conditioning class is SOLD OUT with a 15 person wait-list. People are signing in feverishly and rushing to class to claim a mat. The class is about to begin and there are two Ninjas standing outside the classroom. They both registered weeks in advance and should have a mat, but there are none left. What do you do? When the role play is over, ask yourselves: •

What is stake for all parties?

•

What is the consequence of not creating the boundary?

•

What are the commonalities among each team member’s approach to these scenarios?

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Exercise #2: Maintaining Focus Working at MFF can often feel like being in the middle of a really sexy three-ring circus -- literally, with clowns on stilts, hula hoops swirling, and Spandex costumes! How do you stay focused on the task at hand with such insanity whirling around you? What is the right balance of engaging with your wickedly fun environment and keeping your focus on the work right in front of you? Consider the following two scenarios and role play them with your team members. What would you do? Act that shit out -- make it real. Fitness Ninja Scenario: You are in the middle of a Personal Fitness Consultation and the Ninja you are working with is at a particularly vulnerable place, feeling like they are not nailing the Functional Movement Screen. At that moment a blessing of unicorns (a group of Ninjas from a class with traﬃc cones on their heads) come charging through your space and asks you both to join them on the journey around the Clubhouse. What do you do? Grab a cone and get the Ninja to join the charge -- or stay put, ignoring the unicorns’ call? Oﬃce Ninja Scenario: You are hard at work on a time-sensitive email to a Ninja who is expecting a reply. Nearby, a group of Ninjas are teaching each other the choreography to Beyonce’s “Single Ladies” music video. It’s super hard to concentrate. What do you do? Ruin their fun by asking them to keep it down -- or ditch the email and learn some fierce choreo? When the role play is over, ask yourselves: •

What factors influenced your actions?

•

What was more important: the group or the individual?

•

Whose agenda did your action honor?

Exercise #3: The reality of Perfection In a previous section (page 18) we introduced the idea that Every Ninja is PERFECT. Well, guess what? It’s true. Everyone (including you) is exactly where they should be. In fact, they could not be anywhere else. All of their choices and experiences have led them to Mark Fisher Fitness and they arrived to us a perfect package. A gift. So why doesn’t it always seem that way?

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It’s natural to see everyone around us through our own lens and make judgments about what we see. This is good, that is bad -- we all do it. We’re taught that perfection doesn’t exist, it’s just an unattainable ideal. Lies! “Did you see that Ninja’s FMS score? They’re all fucked up! It’s okay though, we’re gonna fix them.” Good in intentions, right? But what is the opportunity here? What if we didn’t see some Ninjas as “broken” and our job is to “fix them”? What if we saw them as already perfect? How would that aﬀect our approach? How would that eﬀect the outcomes? To be completely judgment free. What would that look like? #wow #deepthoughts There are no wrong answers here and like many things, the first step to making change is awareness. Here is your task: Keep a judgment journal for one week. You can do it on your phone, or on paper. Take note of every judgment you make -- “She looks like a mess in that dress.” “He can’t be straight, he’s in Kinky Boots.” “She can’t be eating right or she would have seen results already.” Just write them all down. Read them at the end of one week and decide for yourself if those judgments are serving you or holding you back from seeing the Truth. Come to your judgments out of choice, not out of habit.

Exercise #4: Everyone We meet is Our Teacher and Our Student If that statement were true how would it apply to your life? Now think about that one person in your life that you absolutely can’t stand (there may be more than one, but just pick one for now). This person makes your toes curl at just the thought of him or her. How does this statement apply to them? If this person is both your teacher and your student, what are you teaching him or her? What is there to learn from him or her? Try this! Keeping in mind the same person (or feel free to pick another one) grab a piece of paper and a pen (No, not your laptop -- actual paper and a pen). Now write that person a letter. Tell that person, who you absolutely cannot tolerate, what you hope they have learned from you, and (this is the harder part) what you have learned from them. Try not to create backhanded complements like “I learned how not to be jerk from you”, but genuinely consider what lesson this person was brought into your life to teach you. Share the lesson honestly and express gratitude for the role that lesson might play in your life. You don’t have to send the letter, but keep it. Let it serve as a reminder that even those individuals that push our buttons and challenge our limits have something to teach us. Keep listening and you might be surprised what lessons are waiting for you in the most unusual places.

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Exercise #5: ARE Rules Made to Be Broken? We all know that too many rules can inhibit creativity and limit fun. No one wants that! However, a few common sense rules and practices are helpful in creating consistency and clear expectations. How do you know when to stand firm on a particular topic and when to bend the rules? There are no wrong answers, but there are consequences. Consider the following scenarios and role play them with your team members. What would you do?

Fitness Ninja Scenarios: 1. A super fierce Broadway dancer is in your Superhero Strength class. Despite our recommendations, it is her very first class and she has not done a screen. She insists that she should be able to do kettlebell swings. What do you do? 2. A training Ninjas writes you a Facebook message two hours before your session detailing a very dramatic breakup with his boyfriend. He asks you to waive his session for the day. What do you do? Oﬃce Ninja Scenarios: 1. A new Ninja is ready to sign a 1-year Training IV Membership but is concerned that her work travel will get in the way. She travels out of the country 5-6 times per month for about 2 weeks at a time. What do you do? 2. A longtime Ninja who has been out of town touring for several months writes you an email that he will be back in town for two weeks and wants to do some training sessions. What do you do?

When the role play is over, have a conversation about: •

What factors influenced your actions?

•

What rules needed to be broken? What rules did you decide not to break?

•

What are the potential consequences?

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Exercise #6: Lean on Me “What We Do Together Makes a Diﬀerence.” This is one of Broadway Cares/Equity Fights AIDS’ tag lines and it’s so true. The work we do together is always greater than the work of any singular person. While we all know the power of teamwork, sometimes leaning on your teammates is hard. We hesitate to ask for help because we don’t want to appear weak or incapable, because we want to do our part and not be a burden on those around us. Given that most people who work at MFF are hardworking, selfmotivated individuals it makes perfect sense. This exercise asks the questions: When is asking for help the best choice? How do you know when you need extra support? What is the cost of trying to taking on too much?

Try This! Let’s make a list. Grab a piece of paper and a pen and make two columns. Title column one “The last 5 times I felt overwhelmed.” Title column two “The last 5 times I asked for help.” Take 5 minutes and make your lists. Go!

When you’re done, have a conversation about: •

Does anything in column one relate to column two?

•

When you were overwhelmed what was the cost of not seeking help? If you did, what was the benefit? How did you know you needed support?

•

When you asked for help, how did it feel? How did you know who to ask?

Exercise #7: Is this Private? At MFF, Ninjas often rely on us to be their teacher, therapist, life coach, best friend, and spirit guide. We are privy to tons of information about their life at MFF and beyond. This is really a sacred trust and a responsibility we do not take lightly. When a Ninja divulges personal information to you in private how do you know when to keep it private or share it? Consider the following scenarios below. Discuss them as team and discuss what you would do in each situation. WARNING: Some of these scenarios are fairly serious. Time to put on your “serious hat.”

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•

A Ninja tells you that they were oﬀended by a comment made by an instructor in class yesterday.

•

A Ninja tells you that they were oﬀended by a comment made by a fellow Ninja during a training session last week.

•

A Ninja emails you that they have been very depressed lately and have considered doing harm to themselves.

•

A Ninja tells you that they HATE one of the MFF Trainers and will never work with them.

•

A Ninja tells you that she’s pregnant.

•

A Ninja’s credit card is constantly declined.

•

A Ninja tells you that they feel like they are “not one of the cool kids” at MFF.

Exercise #8: We totally F#Cked up! There are two types of customer service -- oﬀensive and defensive. Oﬀensive customer service happens when we are putting our best selves forward to consistently exceed the expectations of our clients. Defensive customer service happens when we are recovering from NOT meeting the expectations of one (or more) of our clients. You don’t need a crystal ball to know that we are totally gonna f#ck up sometimes. That’s okay. It would be weird if we didn’t occasionally stumble. The priority in those moments is to focus on the customer first, then figure out the internal opportunity to get better later. The choices we make and the actions we take during challenging times defines us a person and a company. How do you turn it around when we miss a Ninja’s expectations? Will your actions escalate the negative situation or will they create a positive and valuable experience for everyone involved? It’s up to you -- so, let’s practice. Consider the following scenarios and role play them with your team members. What would you do? •

A Ninja approaches you annoyed that her trainer was 10 minutes late for their Semi-Private Training session.

•

A Ninja comes to you furious that his Membership payment was twice the amount he was expecting. You learn that it was due to our error entering the Membership Agreement.

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•

A Ninja emails you terribly upset that you did not respond to her email for 5 days. It was sitting in your spam, you didn’t see it.

•

A Ninja comes to you in week six of Snatched complaining that we did not get him the results we promised him. He wants his money back.

Tip: Consider some of the Ninja Fundamentals on Page 8, Issues / Concerns.

Exercise #9: How are we different? What distinguishes MFF from other gyms and training studios? Is it our training? Our ridiculousness? Our approach to classes? Our Clubhouse? Yes. It is all of those things and more! The tricky part is explaining MFF to people quickly and concisely. Any one of us can spend hours telling stories about the results our Ninjas get, the way we empower people, and the supportive community we have created -- but can you do it in 40 words or less? Can you present a clear picture of what MFF is during a 30 second elevator ride? That’s your challenge. Here is a very basic template for an “elevator pitch.” Take 5 minutes to fill it in... Go!

For ________________________________________ (Who) who________________________________________ (What), MFF provides ________________________________________ (Unique Services). Unlike traditional gyms, MFF is ___________________________ (Unique Culture), making us ________________________________________ (Unique Distinction).

Example: For people who hate exercising, MFF provides equal amounts fun and results. Unlike traditional gyms, MFF is an inclusive environment where everyone knows your name, making us THE place for ridiculous humans who are serious about fitness. (37 words)

It looks simple, but the hard part is getting your elevator pitch to contain 40 words or less. Keep editing it; rehearsing it; practicing it by saying it to your loved ones, your friends, and people inside and outside your industry. Make sure that they get your elevator pitch. Page 30

Smile when they ask, "What do you mean by … ?" or "Does that mean you can help me to … ?" It is meant to be a teaser -- so if you have done your job well, it will start a conversation. Keep improving your elevator pitch until it becomes routine for you to say and crystal clear for your audience to understand. Like a fine wine (and Liza Minnelli), it can only improve with age. Get started now! Seriously, start practicing.

Exercise #10: Picked last at kick ball Everyone has felt like an outsider at some point in their life. Maybe it revolved around sports, or fashion, or how much money your family did or didn’t have. At our core as humans we are social creatures who fundamentally want a sense of love and belonging. When we have a sense of love and belonging it fuels our self-worth and positively influences the way we see ourselves in the world. When we lack a sense of love and belonging our self-worth suﬀers and we may struggle to find meaning and purpose in our lives. The MFF Culture Code is powerful exactly for this reason. We aim to create an environment where everyone feels like they belong and that they have unique value in the world. The MFF Culture Code gives us guidelines for our daily actions -- but what things should we avoid? What things are the most destructive to a welcoming and inclusive environment. Sometimes knowing what NOT to do, is just as helpful as know what to do. Try This! Let’s make a list. Grab a piece of paper and a pen and make two columns. Title column one “Times I felt like an outsider.” In this column simply list moments or periods in your life when you felt like you didn’t belong. Now, title column two “What made it that way?” In this column list the key factors that contributed to that feeling of isolation (i.e. I was bullied, it was competitive, I lacked confidence). Take 5 minutes and make your lists. Go! When you’re done, have a conversation about: •

What is on everyone’s lists? What are the similarities?

•

As a group, create a TOP 5 list of factors that are destructive to creating an inclusive environment.

•

Which of these factors are in our control? Which factors rely on the individual?

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______________ Observation Buddies Creating the Ultimate Ninja Experience doesn’t happen overnight. It takes practice, self-discipline, and accountability. We also know that teaching can be one of the best learning tools. To help you along this journey you will be paired up each month with an Observation Buddy! It’s like a f*#k buddy, but you see each other at work, during the day, with some clothes on...and maybe a few other diﬀerences.

How it Works ⟩⟩⟩ Each month you will be randomly assigned an Observation Buddy. This person will have a similar job description as you and be your Ninja Experience partner for the month. You will both commit to observing each other at least once performing one of the activities outlined in this handbook. After the observation (which can be as little as 5 minutes) you find a time to share your feedback with your Buddy -- they will do the same for you. Sharing is caring!

The Observation Journal ⟩⟩⟩ While observing your buddy you will use the Observation Buddy Journal as your guide. Take a look at the example on the right while you review these three easy steps: 1. Prepare: Decide when you will observe your Buddy and for which activity. Before you observe, select at least three Ninja Fundamentals from this handbook that you will be looking for and write them on your Journal. 2. Observe: While you’re observing your Buddy, rate their ability to master each fundamental on a scale of 1-5. Also take some notes about how they were able to MAKE IT PERSONAL and MAKE MAGIC during the activity. 3. Make Suggestions: Your Buddy partnership will be most rewarding when it creates a meaningful discussion. So write down some ideas and suggestions your Buddy might want to consider for the future. There are no wrong answers, share anything that comes to mind!

The Afterparty ⟩⟩⟩ When you meet with your Buddy to chat about your observation take time to be honest, share what you observed, and remember to celebrate all the incredible work they are doing! Be their cheerleader and collaborator by oﬀering a mixture of applause and suggestions. We are all working toward the same goal -- to create the Ultimate Ninja Experience! Together, we can do f*#$ing anything!

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Observation Buddy Journal My name is

and I observed

on this date

doing this activity

NINJA FUNDAMENTALS Select 3-5 in advance...

Room to Grow -----------------------------> Nailing It!

MAKE IT PERSONAL This was awesome...

Here are some ideas and suggestions...

MAKE MAGIC This was awesome...

Here are some ideas and suggestions...

NOTES: ❑ More notes on back ☛ *Place completed forms in the Business Wizard’s mailbox to be filed*

My Notes

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