Take Control
GREETING
Thank you for calling Prestige Mercedes-Benz, This is _____ and I can help you...
No Problem I’ll be happy to help you with that
YES
In order to give us both a little more flexibility I am going to check on not only what is available now but I’ll also check on what will become available over the next few days as well. It should only take about 5 or 10 minutes are you calling from home or work? And that number is? How do you spell your last name? and your first name is ?What is the next best number to contact you? For most people it’s a cell number
Did you say you wanted Brand new or Preowned?
Did you want that with or without Navigation?
How did you hear about us?
YES/NO
Have you driven the ____?
Do you prefer light or dark colors
YES
BOMBSHELL
What did you like about it? What else?
NO
Oh you really have to come in and take one for a test drive it’s incredible this year!
You don’t have to buy or lease one today do you? Going for the Appointment
NOT A PROBLEM GETTING
Since you are calling from (Home/Work/Cell) let me get this information for you right away. Please hold
Investigate
Did you want 4Matic or Rear Wheel Drive?
Have you done business with us before?
NO
Getting Name and Number
Will you be adding or replacing a vehicle?
VERY DIFFICULT TO GET
Thanks for holding. Looking at a rough list it looks as though we have a preety good availability of the type of vehicle you are looking for. Speaking of which, when are you more available to come in during the day or eveing? Go To Appt Process Map
Looking over a rough list, it looks like we have a good availability of the type of vehicle you are looking for. Let me explain to you what I mean by that. As you may already know, these are hard to get at the moment. However, we are preferencing our allocation right now for production. When are you more available to come in so we can build yours from the ground up, during the day or evening? Go To Appt Process Map