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Sample Customer Service Resume Example The Sample Customer Service Resume Example is one of the best documented resumes for the customer service job profile. This sample resume will help you understand the different factors essential for composing a job wining resume. If you are a customer care executive or a fresher opting for this job, this resume sample will help you in drafting your resume. Read Full Article - http://www.bestofsampleresume.com/sample-customerservice-resume-example/
Generically, there are several factors like the formatting, fonts, font size, etc. essential to understand while writing a resume. However, what the more important aspects essential for writing an employer friendly resume includes your customer service objective statement, skills set, experience and the educational qualifications. If you are an experienced candidate, you are quite aware of the skills and job responsibilities of a customer service representative. However, awareness is not enough when it comes to your resume. You must be able to pitch them properly in order to grab the attention of the recruiter. Now for non-experienced candidates let’s first understand the job responsibilities and skills of a customer service executive.
Job Description of a Customer Service Representative The sole responsibility of a customer service representative is to interact with the customers, understand their issues, take down their requests, provide them appropriate solutions, etc. Today, each and every industry requires a team of customer service executive to ensure that their brand meets customer satisfaction. Following are some of the in-detail responsibilities of this job profile:
Welcome, greet and interact with the clients/customers personally or over the telephone and guide them of their requirements Understand buyer requirements, complaints or requests and provide them appropriate guidance over the subject Generate and maintain records of the customer enquiries Keep track of company policy changes or new product launches and provide accurate information to the clients/buyers
Skills and Proficiencies of a Customer Service Representative One of the most essential skills of a customer service executive is efficient communication skills. The executive must be extremely fluent, clear and with knowledge of proper pronunciation. Let’s now see what are the other important skills and proficiencies required for this job profile.
Excellent verbal and written communication skills Ample patience and ability to listen and understand the problems Impeccable product and market knowledge Extreme problem solving skills Effective documentation skills and ability to generate and maintain records Outstanding multi-tasking abilities Ability to resolve conflicts smartly
CUSTOMER SERVICE RESUME SAMPLE RICHARD M. SMITH 62 Deer Haven Drive, Easley, SC 29640 864-306-7333 richard.smith@example.com
SUMMARY
Customer Service Executive with 5+ years of professional experience looking for a job where my extensive communication skills and account keeping activities can be utilized at its core.
SKILLS & PROFICIENCIES
5+ years of core experience in customer service and sales support Excellent verbal as well as written communication skills High patience levels and ability to listen to customers for a longer duration Ability to analyze the customer problems efficiently Excellent in grasping company details and related market proceedings Proven skills in resolving conflicts Expert in grasping new company trends, products and policy changes Effective documentation skills and ability to generate and maintain records On hand experience in utilizing several computer software
PROFESSIONAL EXPERIENCE
Customer Service Executive Smart Banking Services, Easley, SC 2011 – Present Responsibilities:
Receive telephonic calls and manage high-volume workload Resolving over 500 enquiries over a week consistently Meet performance benchmarks in areas of speed, accuracy and volume Perform consistent performances thus helping company attain highest customer service ratings Received appreciations for exceptional communication skills, patience, listening skills and problem resolutions Provide on-call training to the new staff
Retail Sales Associate Morphy’s Co-op, Easley, SC 2010 – 2011 Responsibilities:
Studying the customer buying habits and order merchandise accordingly Communicate with customer personally to understand their reviews and complaints Generate reports on the customer surveys and send them to the sales managers Partner with local stores and businesses to promote the products thus increasing sales
EDUCATIONAL QUALIFICATIONS Bachelor in Arts, English Specialization, University of Easley – 2010
PERSONAL INFORMATION Name: Richard M. Smith Date of Birth: Jan 5, 1988 Gender: Male Marital Status: Single Nationality: American
Hope the above Customer Service resume sample helps you in understanding the minute details to be considered while drafting your resume. You can even use this sample resume for drafting your own resume by making necessary changes in it. Read Full Article - http://www.bestofsampleresume.com/sample-customer-serviceresume-example/