The Master Electrician Magazine Winter 2014 by Master Electricians Australia

Registered by Australia Post Publications No. PP424022/2346

inside The big energyÂ switch Recall leaves contractors isolated again Getting paid onÂ time Lady Tradies breaking tradition

WINTER 14

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table of contents Average Net Distribution 33 909 CAB Audited as of March 2014

getting paid on time 04 how to better manage your apprentices

lady tradies breaking tradition

recall leaves contractors isolated again 13 the buzz

the big energy switch

your umbrella on a rainy day

meet a master electrician

regulator wrap up

letter of the law

the interview

gadget guide

techno biz

working with solar 101

it’s all about Y-O-U

workplace relations

all about ME

test drive

events calendar

shocking photograph

the last word

08 Welcome to the winter edition of the Master Electrician

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General Enquiries Master Electricians Australia PO Box 2438, Fortitude Valley BC Queensland 4006 PHONE 1300 889 198 FAX 1800 622 914 EMAIL magazine@masterelectricians.com.au WEB www.masterelectricians.com.au

Editorial Contacts & Contributors EDITOR Malcolm Richards ASSOCIATE EDITOR Rebecca McNeil ADVERTISING ENQUIRIES Janelle MacDonald PHONE 07 3252 4860 EMAIL magazine@masterelectricians.com.au DESIGN AND PRINT POMO 1300 762 865

48 Follow us @MasterElectrics on Twitter Become a Fan on Facebook www.facebook.com/ masterelectricians

www.masterelectricians.com.au or call 1300 889 198 The Master Electrician is printed on environmentally responsible paper sourced from FSC® certified forestry plantations. The paper is made with Elemental Chlorine Free pulps (ECF). Disclaimer: The statements and opinions expressed in this publication are offered solely in pursuance of the objects of the Electrical Contractors Association and Master Electricians Australia to provide an informative service to contractors in the electrical industry on legal, commercial and other issues and problems related to the industry. The Electrical Contractors Association and Master Electricians Australia are not aware that any person intends to act or rely upon such statements and opinions contained in this publication or the manner in which it might be possible to do so. The Electrical Contractors Association and Master Electricians Australia issues no invitation to any member or other persons to act or rely upon such statements or opinions or any of them and it accepts no responsibility for any of them. It intends by this provision to exclude, to the extent permitted by law, all liability for any such statements and opinions. The Master Electrician Magazine can be viewed online at www.masterelectricians.com.au

We’ve got tons of great content for you in this edition, including tips for getting paid on time (p4) how to invest in yourself (p40), what to look for when purchasing a motor body (p50) and your conference pass to learn from top-tier industry experts (p48). We also uncover the ins and outs of a number of alarming recalls our industry has recently faced. Turn to pages 13 and 30 where we tackle the financial and legal nightmare that these recalls present. There is good news though. On page 22 we unveil a brand new recall insurance, it could just be your umbrella on a rainy day. Need a little motivation to get you through the second half of the year? Extreme adventurer John Cantor is a shining example of what can be achieved with true grit and determination. John shares his tales of adventure and tenacity on page 32. Until next time.

Rebecca McNeil Associate Editor

The Master Electrician

Winter 2014

feature

Getting paid on time Having to chase clients for the payments your business is due is an unnecessary burden. It’s unpleasant and quite frankly, time better spent elsewhere or on your business. This is a scenario that could, however, be avoided altogether with new payment technologies.

Running a business isn’t easy, and waiting to get paid

need not become another hurdle for your business to cross. Any contractor who has had to chase payments long after the job is done can attest that customers are much more likely to settle their accounts quickly if given a simple payment option. Over the past decade, traditional payment methods have faced an explosion of competitors. Consumers now pay bills online, top up their petrol tank with a contactless wave of their credit card, and can even grab a latte to go using digital currency. With increasing new options hitting the market, getting paid just became a whole lot easier. But it’s essential your business is ahead of the payment game and ready to capitalise on the benefits it could bring.

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Roy Morgan Director of Business Research Nigel Smith says businesses that are slow to adopt new technologies will soon be at a disadvantage due to their inability to offer customers their preferred payment method. “Similarly, businesses may also miss out on additional benefits or lower costs the banks may choose to pass on to the early adopters,” Mr Smith says. “Either way, leaving it too late to adopt new payment methods is unlikely to be good for the business. I would expect on-the-spot payments to grow more gradually in the short term, as it depends to a large extent on the availability of such facilities.” We explore some of the payment technologies businesses are employing today.

Photo credit: littleny / Shutterstock.com

PayPal PayPal has long been a merchant favourite for contractors needing to bill customers on the go, and for good reason. PayPal’s Here system is an easy and safe way to manage all invoices in one place. This means time-poor tradies can create invoices straight from a PayPal account, email them directly to the customer at the end of a job, automatically reconcile those invoices through internet banking or from the customer’s PayPal account, and record cash payments, all before driving away. PayPal Here has become even more mobile, with the launch of a new chip or PIN device that could turn a smartphone into a complete payment solution. Contractors will be able to accept MasterCard and Visa payments, as well as microchipped debit cards, on their Bluetooth-enabled smartphone or tablet by inserting the customer’s card into the device and processing a payment directly into the business’s PayPal account. Users won’t have to plug their reader into their smartphone to accept card payments, as the new model will do so wirelessly. PayPal Australia Senior Director of SMB, Retail and Strategy Andrew Rechtman says the system enables PayPal to provide a mobile payments solution to suit the needs of any Australian small business. “Basically, it empowers them with more opportunities to connect conveniently with consumers, no matter how they want to pay,” he says. The new system is fully encrypted and is backed by tight security, risk and fraud-management systems, so business owners can take multiple forms of payments safely while on the go,” Mr Rechtman says. “It’s a complete payments solution for businesses operating on the road, such as electrical contractors, who can provide services at multiple locations throughout an average day. “Today’s shopfront is increasingly mobile. This is why we’ve developed the new PayPal Here – to give businesses flexibility without being hampered by logistical challenges that technology can easily overcome.”

Quest Australian company Quest Payment Systems recently announced a full debit system that includes a Bluetooth card reader for use with smartphones and tablets, offering free apps for iOS, Android and Windows Phone. Quest spokesperson Damien Halloran says the company developed Australia’s first fully integrated EFTPOS solution for retail in the mid-1990s, and has been manufacturing its own EFTPOS terminal hardware since 1991. “Our new microPay product is ideal for tradies as it allows them to get paid immediately after a job, without the hassle of having to provide invoices on terms to customers they don’t really know,” he says. Everyone has a credit or debit card so why not get paid today? Plus the value for a tradie in accepting EFTPOS debit (cheque or savings) are that the fees for this are generally cheaper than credit, so charging a customer $120 for a smaller job would be paying their bank $0.25 to accept a debit card versus $2.40 for the same transaction paid for with credit. Banks Commonwealth Bank Chief Information Officer Michael Harte says customers are now demanding new technologies as they head towards more transparent, relevant and secure solutions. The meteoric rise of contactless payments for card purchases under $100 is one such area. The tap-and-go system is fast outstripping its cash sales counterpart, with an estimated three million Australians expected to have adopted contactless payment technology by next year, making an estimated $3 billion worth of transactions in 2015. “Mobility isn’t just a trend. It is increasingly our way of life,” Mr Harte says. In just a few short years, mobile phones and tablets have made some everyday technologies obsolete. Almost everyone carries around a camera, address book and up-to-the-minute set of maps everywhere they go, and mobile devices are now becoming major devices of choice for consumer payment methods. The Master Electrician

Winter 2014

Roy Morgan Research shows 26 per cent of bank customers across the country are using internet banking via an app on a mobile or tablet, with numbers only set to rise. This April, Commonwealth Bank and Westpac gave Samsung users the option of simply holding their enabled GS4 or GS5 smartphones at contactless terminals where MasterCard PayPass and Visa payWave are accepted. Commonwealth Bank then launched Australia’s first cardless cash service, enabling customers to use the Commbank app to withdraw money without a card across its national ATM network. Since the app’s launch late last year, it has attracted more than 2.3 million registrations.

Its small business app also enables merchants to use a card reader to accept on-the-spot payments, create estimates and invoices instantly, and manage cash flow and business operations efficiently from a mobile device. While some contractors using mobile point of sale devices have until now resisted the additional costs of outfitting staff with smartphones or tablets, research shows this could become a wise investment for those wanting to invoice on the spot. As customers steadily move away from cash and cheques towards electronic payments, the anxious wait for accounts to be settled could soon become a thing of the past.

PayPal

Commonwealth Bank Small Business App

Quest Payment Systems Micropay

Getting started

It takes around five to ten minutes to apply for an account, plus a few days to process. Visit www.paypal.com.au or phone 1800 729 725. You can then apply for a chip/PIN device.

The app is for use within the Simple Merchant Plan. Individual needs will differ so to find out if it is suitable for your business visit www.commbank.com.au or phone 1800 730 554.

For information on finding a bespoke business solution, including information on its MicroPay Bluetooth card reader, head to www.questpaymentsystems.com or phone (03) 8807 4400.

The bottom line

A PayPal Here Bluetooth chip/PIN device will set you back $139, plus a 1.95 per cent to 2.95 per cent charge per transaction. Invoicing costs 2.9 per cent plus 30c for credit cards keyed in to the app without the card reader.

The Simple Merchant Plan starts at $30 per month including an Emmy portable card reader and the first $1,500 of monthly card turnover, after which a 1.5 per cent fee applies. Moving up to the Leo device (which incorporates a barcode reader) increases the monthly fee to $60 but also includes the first $3,000 of card turnover.

Quest provides free apps to merchants on a range of devices including iOS, Android and even Windows Phone 8. Transaction fees are calculated depending on the chosen business solution.

When can I get it?

You can start using PayPal Here as soon as your account is processed.

Commbank’s small business app is out now.

MicroPay is available now, no matter who you bank with.

www.masterelectricians.com.au

Hassle-free solutions that are easy on the eyes too! Essential LED Oyster An ideal replacement for older eco-halogen or fluorescent based oysters. Using LED allows a stylish slim line design for a clean, unobtrusive installation and up to 15,000 hours lifetime*. Available in 3000 and 5700K in 17W and 22W.

SmartBright Mini Dimmable LED A true ‘fit and forget’ solution designed to replace MR16 halogen downlights, with up to 50,000 hours lifetime*. Available in 3000K and 4000K in 11W/ 700lm.

Master LED 7W MR16 Dimmable Philips MASTER LED 7W 12V Dimmable MR16 is the latest in Philips’ series of low voltage (12VAC) Halogen spot replacements with up to 40,000 hours lifetime*. Available in 2700, 3000 and 4000K and 24, 36 and 60 degrees. Dimmable**.

* At which point the average light output is about 30% less than when installed. ** With a range of transformers and dimmers as per the installation guide.

feature

How to better manage your apprentices Apprentices play an important role in our trade as they are our industry’s future leaders. Apprenticeships can bring a number of benefits to both the apprentice and employer if managed well. We take a look at how businesses can improve apprenticeship management to reap all the rewards of this valuable relationship.

Engaging an apprentice is an exciting time in anyone’s business. It is a time when you bring a new member to the team with the aim of developing, mentoring and producing a tradesperson who is suited to your business. But the apprenticeship process can be overwhelming, and this can often cause a failure to communicate expectations on both the employer and apprentice’s part, resulting in confusion when it comes to raising or resolving issues. This can be frustrating especially if an employer has invested the time and money to groom what could potentially be their business successor.

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Before the relationship between the employer and apprentice breaks down, there are steps that both parties can employ that could potentially boost the chances of apprenticeship success. Finding the ‘right’ person for the job There’s an easy step that all businesses can employ to reduce the chances that an apprentice might be unsuitable to the business. Master Electricians Australia (MEA) Strategic Program Manager Stacey Ozolins recommends electrical contractors undertake a recruitment process to get the foundations right. “We know most electrical contractors don’t use any recruitment tools when they employ an apprentice,” Ms Ozolins says.

“It is often someone who has a relationship with an employee in the business, a work experience student or a person who has sent their resume to the electrical contractor at the right time. “MEA have a suite of tools available to members to assist in this process. They range from advertisement templates to interview sheets and position description templates.” MEA also recommends the use of testing resources to determine a person’s suitability to the position and also their aptitude to complete the apprenticeship. An electrical apprenticeship requires a high level of language, literacy and numeracy skills and sometimes gap training may also be required to give your apprentice the best chance of success. Setting the foundations Once you have found the ‘right’ person for the job, setting the foundations from day one is the next step. Often disputes can arise simply from a lack of clear expectations and good communication. MEA Workforce Policy Manager Jason O’Dwyer recommends a comprehensive induction for new apprentices regardless of your business size. “Covering off on topics such as safety, policies and procedures, paperwork and a formal introduction to other team members can assist a new employee to settle in,” he says. “Also discussing the requirements of the job and expectations in terms of start time, attire, safety, and communication is recommended to minimise problems in the future.” Clarifying expectations and ground rules Employers also need to have realistic expectations. Young apprentices have limited workplace experience and things like arriving on time, dressing appropriately, and proper communication are learned behaviours that may require mentoring to develop. MEA’s Workplace Relations Team often receive calls from members who are experiencing problems with their apprentice and in many cases, the issue has not first been raised with the apprentice. Communication is a two-way street and employers need to be accountable for communicating with their apprentices about expectations. When expectations have clearly been laid out yet undesirable behaviour continues then the employer has a solid case for disciplinary action. Doing the paperwork Getting the formal paperwork done early on in the apprenticeship helps to protect everyone and can assist in embedding the roles and responsibilities of all parties. It also means that the time the apprentice has been with your business is recorded from day one. Many employers are unaware

that there are a variety of steps that must take place when a business engages a new apprentice. Apprentice rates only apply to those employees under a valid training contract. Much higher rates may otherwise apply and back-pay can be due where an employee is terminated prior to being formally signed up. Ongoing performance reviews are also recommended for apprentices. Communicating good behaviours that you want to continue are just as important as addressing undesirable ones. Undertaking a performance review at least annually gives the employer and apprentice a chance to reflect on the skills learnt, what the priorities for the next 12 months are, and the expectations of the apprentice as they progress through their apprenticeship. Employers and apprentices should also be reviewing off-the-job training results and profiling records. Seeking advice when you need it MEA has a suite of supervision tools that members can access and use as part of this process to assist in a review and also document the supervision changes of the apprentice as they continue to gain skills and experience. Boundaries are especially important for the employer and the apprentice. In a small business it can be easy to develop a strong bond with your employees, however this can make difficult situations all the more challenging to address. It can also blur the lines in terms of communication when things become too friendly. Don’t be afraid to seek advice and assistance when you need it. MEA’s Workplace Relations Team can assist members with advice on how to deal with the tough stuff.

NEW employee welcome kits Master Electricians members will soon have access to new employee welcome kits designed to be used by members when they engage new apprentices. The kits provide resources and assistance for both employers and apprentices to help facilitate an apprenticeship. Welcome Kits will be released soon. To access the kits, log onto the Master Electricians members’ website via www.masterelectricians.com.au

For advice on how the apprenticeship system works and tips for success, visit www.masterelectricians.com.au or call 1300 889 198. The Master Electrician

Winter 2014

feature

Women in Trades Construction Industry Roundtable

Lady Tradies breaking tradition It is time to break down the unspoken rule that the jobsite belongs to the boys and let the girls take their fair share of the tools. Katlynn Bradder-Denning explores why a gender imbalance still exists and what is being done to combat it.

Women have almost always worked in non-traditional roles in the Australian outback, as drovers, timber cutters, miners, builders and farmers. But why now, when we have firmly entered an era of equality, is there still a gender imbalance in the trade industry? The National Association of Women in Construction (NAWIC) State President Marnie Beckett says a major factor is an inadequate level of information about trade careers being an option for females. “One of the biggest challenges is there is a distinct lack of female tradies in the industry, making it harder for more females to break through the barrier,” Marnie details. Less than two per cent of all tradespeople currently working within

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the construction, automotive and electrical industries across Australia are tradeswomen, which equates to around 5,000 workers. Only 1.3 per cent are within the electrical sector. The Council of Australian Governments (COAG) has only recently recognised this gender imbalance in one of its reports, which details the need to investigate solutions further. “It’s not an easy road for some women as the old stigma of ‘pink jobs’ and ‘blue jobs’ still remains,” Marnie says. Business owner and electrician Rebecca Mair even had to convince her own husband to take her on as an electrical apprentice. “I would go out on weekends and be an offsider to my husband

“I know of women who have applied for over 100 jobs before finally being given a chance.” who is an electrician, I loved the work so much I decided this was my career,” Rebecca says. “It took me six months to convince my husband I was serious and to start my career that I absolutely love, so I can’t imagine how difficult it is for other women to convince complete strangers to give them a go. “I know of women who have applied for over 100 jobs before finally being given a chance.” Rebecca has seen many women eventually lose hope and abandon the idea altogether, after experiencing constant rejection. “It’s really sad because once we’re given a go perceptions of females on the jobsite quickly change.” Marnie Beckett drew inspiration from her electrician father, and entered the construction sector as a Marketing Officer for Master Electricians Australia (MEA). She is all too aware of the barriers women face within the industry, but on the flipside, can also see the way the trade landscape is evolving to become more inclusive. A drive towards female scholarship programs, coupled with dedicated organisations working tirelessly to raise the female profile, are challenging the stereotypes and shrinking the gender

gap in the trade industry. Two of these major companies are Supporting and Linking Tradeswomen (SALT) and NAWIC. The organisations are independent, but also work alongside trade companies around the country to help women with recruitment, support and networking opportunities. “When I first started, those who were working in the trade industry were at times singled out and harassed. Things are now changing and with each generation comes greater intolerance for that sort of behaviour,” Marnie says. Rebecca echoed this sentiment, and said she is already experiencing a greater acceptance of female electricians. “Initially on a job there can be a little bit of hesitation but once they see my work ethic and capabilities my gender becomes a non-issue,” she says. “I’ve had amazing support from other sparkies and builders I’ve worked with who won’t tolerate the behind-the-scenes sexism that can lead to bullying and harassment.” To increase opportunities for females the government has established the Supporting Women Scholarships initiative to boost support for women in non-traditional fields. Marnie says despite this drive towards equality, it is vital we try and understand why the gap is still so large, and continually work towards a more effective flow of information to our young people, as well as our construction companies.

The Master Electrician

Winter 2014

Useful tools for women in or looking to enter a trade: NAWIC www.nawic.com.au Helping raise the profile of females in the construction industry and close the gender imbalance. SALT www.saltaustralia.org A support network for females interested in a trade. Master Electricians Australia www.masterelectricians.com.au Keep an eye out for our new women in trade’s strategy.

“With more education, more and more high school students are seeing a rewarding career as tradeswomen, and employers are providing them with more opportunities.” Rebecca, who has her own successful educational YouTube program called A Brighter View – with Bec Sparky, said new ideals need to be instilled in school students from a younger age. “It needs to be given as an option by career advisers in schools, and the recruitment process and needs to begin at an earlier age.” The NSW Government is taking this approach, with the Women NSW initiative.

Energy Skills Australia is another organisation working to boost the numbers through its annual Women in the Energy Industry conference, in which industry stakeholders and equity experts collaboratively consider methods for increasing female participation in the energy sector trades. Love them or loathe them, Marnie says even reality shows like Channel Nine’s The Block are doing their bit, by breaking down the myths about traditional gender roles. “I’d love to see more female tradies on these shows in the future,” she says.

MEA are also developing a The Government has been strategy to assist MEA members exploring different ways to engage and retain female workers in any vocation within their change the trade gender “With more education, more and more high business. make-up, and alongside school students are seeing a rewarding career SALT has developed the Rebecca says for anyone as tradeswomen, and employers are providing Try-A-Trade trailer, a mobile considering taking on a female them with more opportunities.” workshop that visits schools worker, it is important to remember and learning facilities, educating that it is usually a well thought out young females on becoming and planned career move, rather a tradeswoman. It provides than a fall-back or fill-in job. interactive workshops in which young females can get a taste of “When we choose a trade as a career, we’re serious! what it is like to work with tools. The NSW Liberal Government and SALT are also working with major electrical infrastructure company Ausgrid, one of the largest employers of apprentices in NSW. Together, they are developing long-term strategies and initiatives to create a bright future for budding female electricians in the state. www.masterelectricians.com.au

“We bring a different perspective and life experiences to the job with our differing priorities, commitment and motivation to work – some would say we add more detail to our work,” she says. So next time you’re looking at hiring a sparky, stop and consider adding a female to your work dynamic.

industry update

Recall leaves contractors isolated again Electrical contractors have once again been left at risk of financial loss due to a product recall – this time on a range of direct current (DC) solar power isolators.

The solar products in question, sold

• AV/DC2/2P125AU

predominantly in Queensland, were recalled by the state’s Attorney-General Jarrod Bleijie after independent testing found an internal fault that can lead to overheating and fire.

• AV/DC4P25AU

“There have been some minor fire incidents involving Avanco brand isolators that have been contained in and around the isolator,” Mr Bleijie said.

This follows a recall earlier this year for PvPower branded DC isolator with the model number XPDCISO1000V32A.

Since the recall, the company which sold the Avanco products, Advancetech, has placed itself into liquidation. Master Electricians Australia (MEA) is recommending that any contractors who are required to replace Avanco DC isolators should contact the receivers urgently and register as a creditor. “Around 27,000 of the affected isolators have been sold in Queensland so it’s important we get the word out there.” The affected Avanco brand DC isolators include the following model numbers: • AV/DC4P25A • AV/DC2P25A • AV/DC4P25AUB • AV/DC2P625AU • AV/DC2P25AU • AV/DC2/2P25AU

• AV/DC4P25AUS • AV/DC4P25AUT.

MEA Chief Operating Officer Mark Dearlove urged contractors to check their records to see whether they have installed any of the affected products, and to get in touch with customers to replace them if so. “This is a critical issue for the solar installation industry. Independent tests have shown that these products can cause house fires. Our advice to contractors is to get in touch with customers and advise them to switch off their devices immediately, then organise for the isolator to be replaced.” Mr Dearlove said the issue again highlighted the difficult position for electrical contractors who, under Fair Trading legislation, were required to replace faulty products potentially without financial compensation for their work time, and sometimes without being reimbursed for the replacement product. “The system is simply not satisfactory, and while the focus now is on getting these parts removed from houses, our next priority will

be lobbying governments and consumer regulators for a better system of recalls, to ensure contractors don’t end up carrying the cost of someone else’s faulty product.” MEA continues to work with the Australian Competition and Consumer Commission in relation to recalled Infinity branded cable. MEA have asked the Commission to examine whether the product fails to comply with required product quality standards under Australian consumer law. This is a separate test to the question of electrical safety standards, and is based on whether the sellers of a product that is not fit for its intended purpose are liable to fund its recall and replacement. MEA will keep readers updated on the progress of this issue. In the case of any recall, it can often be the contractor who is left with the bill, particularly if the manufacturer or importer goes into liquidation and there is no option of recouping the costs involved in replacing faulty products. Mr Dearlove said the association has been working with insurance brokers Comsure to develop a specialised insurance to protect members in the event of a recall. Turn to page 22 for more on the Master Electricians member exclusive insurance.

The Master Electrician

Winter 2014

the buzz Royal Commission into Home Insulation Program wraps up The highly publicised Royal Commission into the Federal Government’s $2.8 billion Home Insulation Program (HIP) has concluded its final day of evidence in Brisbane. Dozens of witnesses have now given evidence, including Master Electricians Australia (MEA) CEO Malcolm Richards, who was one of the final witnesses to take to the stand to provide supplementary evidence on the final day of the hearing. Mr Richards once again told the Commission that warnings MEA had provided to Government about the program had not been heeded. He said the organisation had not been consulted before the program began, and would have red flagged the planned use of foil insulation due to safety risks, which led to the deaths of four tradesmen and 224 house fires. “I was horrified to hear that metal staples were being used to secure foil sheeting and that these staples could pierce live cables,” Mr Richards told the Commission. “Allowing foil to be retrofitted in homes was a recipe for disaster and MEA would have advised against it had we been consulted before the scheme’s rollout in July 2009. “Following the death of the first tradesman, MEA wrote to then Environment Minister Peter Garrett warning against the use of foil insulation but our warnings fell on deaf ears.” The Commission also heard from former Senator Mark Arbib, who denied knowing about four similar electrocutions in New Zealand. Senior bureaucrat in charge of technical matters on the scheme

Kathy Belker told the hearing that advice was not sought from MEA before an installer died in late 2009. Former Prime Minister Kevin Rudd also took to the stand, saying that he would take “ultimate responsibility” for the HIP’s failures. This followed testimony from Peter Garrett, former Federal Labor MP, who said his former department and senior bureaucrats had repeatedly failed to pass on crucial safety warnings before it was too late. Commissioner Ian Hanger QC has said the deadline for his report has been pushed back to 31 August 2014. The Commission sat for a total of 37 days and heard from more than 50 witnesses.

The way forward – national licensing scheme disbanded It was recently announced by the Council of Australian Governments (COAG) that the National Occupational Licensing Scheme (NOLS) would no longer go ahead. Accordingly, the National Occupational Licensing Authority (NOLA) was also disestablished in early 2014. This announcement followed months of strenuous lobbying by Master Electricians Australia (MEA) to state and federal governments opposing the proposed national licensing model for electrical occupations. The model put forward by NOLA favoured a lowest common denominator approach that made unacceptable compromises on health and safety. MEA is pleased and relieved that COAG has now abandoned national licensing altogether. As national occupational licensing is no longer being pursued by the government, an alternative approach will need to be developed to address the licensing obstacles that still exist for electrical contractors working across state lines. Thus, MEA is lobbying for the introduction of an external equivalence scheme. This was an Electrical Regulatory Authorities

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Council (ERAC) directive 20 years ago that has never been fully implemented. This scheme will mean that electrical licensees would only need to register with the state which they reside in, thereby easing administrative burdens experienced by both the licensees and licensing regulators. Among other benefits, this would also ease the financial burden for those paying licensing fees in multiple jurisdictions. In order to realise the full benefits of such an arrangement MEA is proposing that external equivalence be adopted by all states throughout Australia and that the range of occupations currently covered be gradually expanded. MEA has consistently pushed for best practice standards to be adopted and a system introduced that will allow electrical contractors to work with ease throughout Australia without compromising on electrical safety standards. It is MEA’s belief that an external equivalence scheme is the way forward for the electrical industry and we will continue to work hard toward facilitating a safe and fair scheme.

NSW households to see first fall in electricity charges in 15 years From 1 July 2014, more than a million New South Wales households will see a reduction in the face value of their electricity charges. This is due to the removal of retail price regulation from the electricity market. Former NSW Premier Barry O’Farrell and Minister for Resources and Energy Anthony Roberts announced the de-regulation earlier in April, saying it would deliver greater competition and lower electricity prices for many households and businesses in the state. This would be the first fall of electricity prices in 15 years. Mr Roberts said the removal of price regulation would empower NSW customers with the ability to make the best choices for their individual circumstances. “Removing regulation will further increase competition as electricity retailers lower prices and offer new deals to attract new customers,” he said. “In a report the Australian Energy Market Commission (AEMC) highlighted that a customer could save $300 to $400 per year from an average household bill of $2,500, simply by taking advantage of the deals offered by electricity retailers to customers on competitive market contracts.” “Around 60 per cent of NSW households and small businesses (almost two million

customers) have already made the switch from a regulated electricity price to a competitive market contract.” The remaining 1.3 million customers are encouraged to look at deals available on the market and take control of their electricity bills. “We are removing one of the main barriers to lower prices – from now on retailers will need to work harder and offer better deals to win customers,” O’Farrell said. “This will ensure there is a full and robust competition in the retail electricity market, leading to lower power bills for families. “This comes on top of our $247 million assistance package to help customers pay their bills, through the increased Low Income Household Rebate and the Family Energy Rebate.” The Independent Pricing and Regulatory Tribunal (IPART) and AEMC found that the NSW electricity market was competitive and regulation unnecessary. The AEMC also found regulation may in fact be inhibiting price competition.

“From 1 July 2014 those customers who have not switched to a competitive market deal will automatically be transferred to a ‘transitional tariff’,” Mr Roberts said. “For most households on a transitional tariff, their bill will be 1.5 per cent lower in the first year compared with the former regulated price, however many market offers may be even cheaper. “Importantly, the removal of retail electricity price regulation will not change access to energy rebates, protection laws or the quality of electricity supply. “IPART will continue to play a role monitoring the NSW electricity market and analysing competition indicators and will report back to the NSW Government each year for a three year period.” Small businesses are encouraged to shop around for the best deal by making a free comparison between retailers on the Australian Energy Regulator’s website www.energymadeeasy.gov.au For more information visit the NSW Resources and Energy website www.resourcesandenergy.nsw.gov.au The Master Electrician

Winter 2014

the buzz

New legislative changes to smoke alarms Recent changes to the Building Code of Australia (BCA) mandate interconnection of smoke alarms in all new dwellings from 1Â MayÂ 2014. The relevant changes are covered in Part 3.7.2 Smoke Alarms. Part 3.7.2.2 Requirements for Smoke Alarms states smoke alarms must be: a) Located in: a. Class 1a buildings in accordance with 3.7.2.3 b. Class 1b buildings in accordance with 3.7.2.4 and 3.7.2.5 b) Comply with AS3786 c) Be connected to the consumer mains power where consumer power is supplied to the building, and d) Be interconnected where there is more than one alarm. Irrespective of the above minimum requirement contractors should always check with local regulatory bodies for any additional requirements specific to a state or region. What is interconnection, and what does this mean for contractors and their customers? In the event of a fire, interconnected alarms provide an earlier warning for building occupants and the best chance of escape. Interconnection has been recommended for many years but has always been optional. Even though these current changes to the BCA apply to new constructions it is recommended that interconnection is considered when alarms are being replaced or upgraded. There is enough evidence available to confirm that sometimes children do not respond to the sound of an alarm, that heavy sleepers or those affected by alcohol or other substances may not respond to an alarm, or an alarm in a hallway may not be heard through a shut bedroom door, or an alarm sounding in a downstairs room may not be heard in an upstairs bedroom. But with interconnection it provides the best possible chance that the alarm will be heard and allows sufficient time to evacuate the dwelling of allÂ inhabitants. www.masterelectricians.com.au

If you have more than one alarm in a dwelling they need to be interconnected so that if one alarm sounds, all alarms sound. In the event of one alarm detecting a fire, all interconnected alarms will go into alarm mode, sounding throughout the property. How to interconnect alarms When purchasing alarms on behalf of customers, contractors should consider models with interconnection capability. Not all alarms currently available can be interconnected, so ensure this is checked with the supplier. There are different types of alarms for residential use including smoke alarms, heat alarms and CO (carbon monoxide) alarms so it is important that if using a combination of alarms in different areas to make sure they can interconnect. The most common form of interconnection is by hard wire connection between alarms. The other type of interconnection currently available allows the alarms to be connected wirelessly. Whilst understandably more expensive than a hard wired interconnect model, it provides greater flexibility and ease of installation, easy retrofitting, and easy connection of outbuildings such as granny flats, sheds and caravans to the main house system and for heritage building applications. The reduced cost of installation more than compensates for the initial up-front cost. Hard wired interconnection can be more cost effective during new construction or renovations, however can also be time consuming and costly particularly in existing dwellings. Wiring rules tip Where interconnection is required between mains powered alarms, wired on different sub circuits (i.e., upstairs - downstairs, main house, granny flats etc), Radio Frequency communication is the safest and simplest complying solution available. If using hard wired interconnection on mains powered alarms the alarms need to be powered from the same circuit. *This article has been provided by Brooks Australia www.brooks.com.au

Get your cabling competencies before 30 June In July 2012, the Australian Communications and Media Authority (ACMA) Cabling Provider Rules (CPRs) amended the regulatory requirements to install specialised telecommunications cabling. Cablers were given a grace period of two years to ensure their registration is compliant to the new regulation. In just under one month, the CPRS will be implemented, so if you have not yet updated your registration, now is the time to act. The ACMA has amended the cabling arrangements to ensure all cabling providers have the necessary skills to perform specialised cabling work for the current and emerging customer cabling environment. These changes address concerns within the industry that cablers may not have the appropriate skills required to perform specialised cabling work, such as those beyond the scope of an Open Registration for the current and emerging cabling environment. Much of this is being driven by the introduction of the National Broadband Network, where customer telecommunications systems are increasingly becoming Internet Protocol (IP) or ethernetbased and therefore must function over higher data rate capable customer cabling. From 1 July 2014, all cablers undertaking specialised cabling work must have attained the relevant competencies in order to perform specialised cabling work. Cablers who already have the equivalent endorsements will have these transitioned to competencies, so they won’t need to obtain anything extra. If cablers need to obtain new competencies, they can do so quite easily by attending and passing relevant specialised cabling courses delivered by Registered Training Organisations such as Master Electricians SkillsConnect. Cablers who perform specialised cabling work and don’t have the applicable endorsements or competencies need to act quickly as the 30 June deadline is looming. SkillsConnect offer discounted courses for Master Electricians members which are available in national metro areas. Regional based courses can also be arranged for groups of eight or more. SkillsConnect have limited spots available which are filling up quickly, so don’t leave it until the last minute to address your compliance to the new cabling regulations. For more information please contact Master Electricians SkillsConnect on 1300 889 198, email training@masterelectricians.com.au or visit www.masterelectricians.com.au/training The Master Electrician

Winter 2014

feature energy spotlight

The big energy switch – separating fact from fiction In the last decade, power bills have almost doubled, with Australia among the highest in the developed world. Electricity has never been more expensive, propelling the renewable energy industry into the solar-powered spotlight. Lisa Carter sits down with James Sturch, Product Manager at SI Clean Energy, to sift through the hype.

Renewable energy comes in many forms. From solar

“The best way to design and size any form of system is to start at the beginning – understand what the client wants and why they want to make the switch,” he says.

When a client comes to you for advice on choosing the most relevant and cost effective solar solution, what do you tell them?

Do they simply want to lower their electricity bill and let’s face it, who doesn’t? Are they making a concerted effort to reduce their reliance of fossil fuels and become more ecologically friendly? Or is it a combination of the two?

hot water, solar PV, and wind power, to battery storage – all set to rapidly transform our energy landscape.

James Sturch says there’s no ‘one-size-fits-all’ approach. www.masterelectricians.com.au

What high consumption devices does the household use, and what level of electricity consumption will the clean energy source need to support? “Understanding the quarterly electricity bill is often the first step. This will tell you the nominal kilowatt-hour level of consumption,” James says. “Using this value as a baseline for the amount required from any form of renewable will help you size a system.

shade as it’s also important to note whether neighbouring trees or buildings could cast a shadow over the panels. The sun’s thermal energy can also be used in solar hot water systems by directly or indirectly heating water, or other fluids. Concentrated and reflected solar energy can be used to melt high temperature substances like salt which can in turn be used to heat water and drive large steam turbines for the generation of electricity.

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“The best way to design and size any form of system is to start at the beginning – understand what the client wants and why they want to make the switch.”

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Winter 2014

Solar myths debunked Mono-crystalline panels are better than polycrystalline panels. Theoretically this is true. Mono-crystalline panels are more wasteful in production and more expensive to produce. Generally, for a similar retail price you may get a high quality poly-crystalline panel or a lesser quality mono. If you want to add batteries later you have to replace everything. Not true. There are many products now on the market that will work with existing inverters and systems to allow excess power to be stored for use later, without the need to replace anything. Micro inverters work well in shade. False. Nothing works well in shade, and solar panels require sunlight to produce power. Micro inverters, though, will reduce the power reduction in an overall system due to a single shaded module.

“Commercial consumers may well be using the bulk of their energy then, particularly when you look at the high day time use of air-conditioning, so Solar PV can create an ideal cost saving solution there.” Battery storage James says a new and cost-effective solution is battery storage for excess energy produced in the daytime, so it can then be used at night. This can ensure the maximum amount is available for use. There are also spin-off advantages, like being able to charge the batteries from cheaper off-peak power, and keeping a power supply during a brown or blackout. “If it’s sized accordingly, the customer may even be able to disconnect from the grid entirely, saving them not only the kilowatthour charge but the additional charges for upgrades to the poles and wires, which the Federal Treasury has estimated is almost 51 per cent of the bill,” he says. Wind turbine Households that consume the most in the evening could look at a small wind turbine in addition to their solar PV for extra generation, as the wind generally picks up after the sun has set.

Wind turbine myths debunked Wind turbines can make you sick. There is no evidence to support this theory. Flickers from sunlight reflecting off the blades can be annoying but has not been linked to illness. Infrasound and electrometric radiation from turbines are lower than normal environmental background levels. The more blades you have the more production. Not true. The amount of blades and the energy required for them to spin the generator is proportional to their weight, shape and self-creating turbulence. The most efficient turbines have three blades. Turbines with self-furling blades are the safest. True. Self-furling blades will turn out of the wind at a set point to protect against over-spin and self-destruction, which is extremely important if the electrical control system fails.

Choosing this option, and finding the right one needs careful consideration and measurement of local seasonal wind speeds and terrain. The client will need at least an average of 8 metres per second (around 16 knots) to make it viable, and the calculated power output of the wind turbine can then be matched to the user’s needs, such as total or partial bill offsets.

“Households that consume the most in the evening could look at a small wind turbine in addition to their solar PV for extra generation, as the wind generally picks up after the sun has set.”

Wind data is available from the Bureau of Meteorology (BOM), or even a local university or television station. It’s important to remember however, at what level the data was captured due to the changing nature of wind speeds the lower they are to the ground. Most BOM weather stations are 40 metres high.

“Wind is also simply a by-product of sunlight. The expansion and contraction of heated air and the combination of raising draft currents from racks and the ocean create air movement and therefore wind currents,” he says.

Residential restrictions differ from state-to-state, but ideally the client needs to have a property of at least half an acre, which is clear of tall trees and buildings. The local utility must also have an interconnection agreement, local zoning laws may limit the tower’s height, and noise limits will apply if there are neighbouring dwellings.

Wind turbines attached to a tall tower can successfully convert this wind into electricity. On average, the tower is anywhere from 12 to 20 metres high. Getting a turbine out of turbulence and into clean air space winds will greatly increase production.

“All of these renewable energy forms capture and produce energy, therefore each has its own unique merits and efficiency applications. The challenge with all good things is knowing how and when to use them,” James says.

A fully-fledged small wind system can be an attractive addition to solar if the wind resource is abundant. In such a situation the output can be similar although the capital cost much higher, however, a number of factors need to be taken into account before launching into the tricky planning process.

The most important thing for any contractor to remember is that every client’s needs are different. Household consumption, land size, noise impacts, and short-term spend versus long-term savings must all be considered before making any recommendation.

www.masterelectricians.com.au

benefit spotlight

Your umbrella on a rainy day While the electrical contracting industry takes every precaution to guard against the possibility of faulty electrical products that do not meet Australian standards, this process is unfortunately not fool-proof.

Recently, our industry has

encountered a number of alarming safety recalls for electrical products that pose serious safety risks to electrical contractors and the public. These products include the Avanco branded DC Isolators and the Infinity branded cable. Master Electricians Australia (MEA) has been contacted by electrical contractors who have unknowingly installed these faulty products and now face the possibility of having to absorb the cost of the added work and time required to replace them. MEA is aware of members who have installed hundreds of Avanco isolators. Incidents such as this show that having the right insurance can be your umbrella on a rainy day and ensure your business isn’t caught short, both legally and financially. MEA has worked with insurance brokers Comsure to develop a tailored business insurance package offered exclusively for Master Electricians members.

www.masterelectricians.com.au

The MEA Liability Cover has been designed following consultation with Master Electricians members and the MEA Executive team, so members can be assured their cover suits their business needs. The cover is designed to be reactive to the moving trends in the changing marketplace that business owners face daily.

Comsure has successfully negotiated exclusive rates with insurers that will see Master Electricians members able to take on liability cover at a reduced rate. This differs from standard ‘trades insurance’ providers and brokers who have not developed insurance offerings tailored to suit electrical contracting businesses and their needs.

What happens if I don’t have recall insurance? If an electrical contracting business had purchased and installed an Avanco branded DC Isolator directly from its manufacturer Advancetech, and did not hold recall insurance in their business’s name, the business would likely have to absorb all costs of replacing the faulty product.

These packages have been designed with recalls in mind, to make sure that contractors are not completely out of pocket in the instance of a recall. This means that an electrical contracting business with recall insurance would be able to replace recalled electrical products up to the level specified in their insurance package. While many business owners are often reluctant to absorb the additional cost of insurance to their business and view it as a grudge purchase akin to tax, the advantages of recall insurance are significant. It is a critical tool for a business to leverage underpinning business risks. In many cases, electrical contractors enter into a minefield of complex advice and a new influx of products from nontraditional manufacturers, as well as being forced to agree to a host of indemnities and conditions that are seldom viewed or understood. Often, it is usually after an event or loss for the business that the quality of their insurance cover is understood and appreciated. Comsure has already turned down a number of requests from non-Master Electricians members requesting the Liability Cover, which is not matched by any other insurer currently in the market. Comsure has also set up a new trades division especially for Master Electricians members to provide advice on insurance cover – the simplest or most complex of insurance answers are now just a phone call away. Don’t wait, pick up your umbrella now before it rains and have the peace of mind in knowing your business is protected. Comsure has been a corporate partner of MEA since 2008 and has provided more than 2,000 members with access to comprehensive and competitive insurance cover tailored to the electrical industry.

Examples of exclusive coverage features through Comsure for product recalls include: CGU cover

QBE cover

$10,000 for any one installation contract and $100,000 in the aggregate for any one period of insurance

Limited to 75 per cent of recall expenses in excess of the first $2,000 of each and every claim, up to a maximum of $50,000 during any one period of insurance

For example, product recall expenses through CGU provides cover for the expenses agreed with you by CGU to recall your products (which includes products installed by you). This would apply to the use or consumption of your products that have resulted or may result in bodily injury or physical damage to or destruction of property. This may include the cost to remove faulty cabling that has arisen due to an unintentional error or deficiency in the manufacturing of your products.

Please refer to the policy wording, any endorsement/s for full details of the cover provided, or contact Comsure with any specifics and how this may relate to your own business and circumstances. The MEA Liability Cover with Comsure Insurance Brokers is exclusively offered to Master Electricians members only.

This policy provides cover for the cost of recalling from use of products that have already caused personal injury or property damage for which a claim has been accepted by QBE, and the recall is deemed necessary by QBE to prevent similar claims arising. A policy limit applies for this recall cover, which is $50,000 on any one incident and in the aggregate in any one insurance period. The cover is also restricted to 75 per cent of recall expenses. An excess of $2,000 for each claim applies.

Master Electricians members who require further information can contact Comsure via mea@comsure.com.au or call (07) 3839 5450. To become a Master Electricians member and benefit from tailored business insurance and first-rate member benefits, contact MEA on 1300 889 198. The Master Electrician

Winter 2014

meet a master electrician Name: Bob Menzel Company: R & M Menzel State: Victoria Status: Accredited Master Electrician

The fact that these apprentices have come from everywhere and we’ve had the work and been able to employ them so they could see their time out has been very satisfying for us. It may seem unusual to a lot of people as a number of our apprentices have gone out and started their own businesses thus becoming competitors. But it gives me great satisfaction knowing that we’ve been able to help them carve out a career for themselves.

As the first company to receive certification and compliance from Energy Safe Victoria for wind turbines, Accredited Master Electrician R&M Menzel’s Bob Menzel shares his best moments from five decades of electrical contracting. As a child, what were your career aspirations? I actually always wanted to be a plumber but life had other plans for me. When I finished school I applied for a plumbing apprenticeship. Six weeks before I was due to start my employer rang me up and said I was no longer going to be a plumber, I would be a plasterer instead! So I did plastering for 18 months before I found a job as an apprentice electrician and loved it. I have never looked back since. What is most rewarding about your job? Meeting people! As electricians we’re always out and about, and meeting people is the nature of the work that we do. I think having the satisfaction of knowing that you’re fixing something for someone and they’re pleased with your work is very rewarding. R&M Menzel has been contracting for close to five decades. What’s been some of the proudest moments for the company over the past 50 years? www.masterelectricians.com.au

R&M Menzel is the first company in Australia to receive certification and compliance from Energy Safe Victoria for wind turbines and we’re very proud of that. Wind farms are a big part of our core business and we’ve got 35 people currently involved in wiring wind farms in Victoria, South Australia and New South Wales. Our company also assisted with commissioning and SIMS works (retrofitting of components into new turbines) at the Macarthur wind farm site and also disconnection and reconnection of the Narcell for slip ring replacement at Codrington Wind Farm. We’ve done work on wind farms in Italy, France, Germany and Denmark and we’ve successfully cabled and fitted off over 500 towers since 2008. The company has employed in excess of 50 apprentices over the years. Quite a number! Yes. Many of these apprentices have been indentured to companies that had unfortunately run out of work. Often, they would ring us up with 12 months to go on their apprenticeship with no work.

How have you seen the industry change over the years? There’s a lot more emphasis on workplace safety, regulation and compliance than there ever has been in the past. Although change is good I don’t believe in change for the sake of it, but all the changes that have occurred I feel have been for the betterment of our industry so I think we’ve enjoyed a good progression. As a family-run business, how do you keep work and home life separate? We make it a point to rarely discuss work when we’re at home and after we’ve knocked off, otherwise we’d be talking about work constantly! What’s R&M up to at the moment? We currently hold electrical contractors licenses in Victoria, Western Australia, New South Wales and South Australia, and are currently working on three projects throughout the country. We have a team of 30 electricians who have the necessary qualifications and training to work domestic, commercial and industrial projects specialising in internal cabling and fit out of wind turbines. What motto do you like to do business by? Customer satisfaction is key! We always endeavour to place customer satisfaction at the forefront of our business. As far as I’m concerned that’s always got to be number one.

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regulator wrap up the latest state news from regulators ENERGYSAFETY

CARING FOR APPRENTICES – TOO MANY CONTRACTORS AND SUPERVISING ELECTRICAL WORKERS FAIL EnergySafety has expressed concerns about the number of electric shocks suffered by electrical apprentices. Last year, 21 electrical apprentices received electric shocks in the workplace. Electrical contractors and supervising electrical workers are reminded of their responsibility to ensure that their apprentices are provided the correct level of supervision (i.e., general or direct) and to devote adequate time and care

ELECTRICAL SAFETY OFFICE

to ensure safe working conditions for apprentices. As detailed in EnergySafety’s Safety Guidelines for Electrical Workers, the level of supervision must reflect regular assessments of the individual apprentice’s experience, their level of competence and the nature of the task delegated.

• Apprentices are not to carry out any ‘live’ work

Before an apprentice commences any electrical work, the supervising electrician must ensure they have addressed the following safety criteria, listed in EnergySafety’s Apprentice Safety Guidelines:

• Regular monitoring of apprentices’ work must be carried out. The frequency of direct supervision may decrease when the supervisor is confident the apprentice can carry out required tasks safely.

• There are no exposed ‘live’ parts in the vicinity of the work area and that the equipment is safe, isolated, tagged and tested as required

EnergySafety regards supervision of apprentices to be a crucial safety issue and will seek to prosecute contractors or supervising electrical workers who have been found negligent in their duty of care.

• The apprentices must be assessed as competent if they are to carry out all, or part of the isolation

• Apprentices must be made fully aware of what tasks they can and cannot do • Ensure an apprentice clearly understands all instructions provided

Visit www.energysafety.wa.gov.au for more information.

QLD

STAY SAFER UP THERE, SWITCH OFF DOWN HERE The Queensland Government launched a public awareness campaign in May to boost community awareness of electrical safety risks in ceiling spaces. The campaign urges homeowners and tradespeople to turn off all main power switches at the switchboard before heading up into the roof, with the main message ‘stay safer up there, switch off down here’. The campaign was launched at Master Electricians Australia’s (MEA) head office in Brisbane, and attended by AttorneyGeneral Jarrod Bleijie, MEA CEO Malcolm Richards, MEA President Richard Flanagan and Kevin Fuller. The adverts are supported by a brochure that contains safety stickers that can be placed on ceiling space manholes and switchboards of domestic houses. This will remind anyone going up into the roof to turn off the main switches at the switchboard first. www.masterelectricians.com.au

Aaron Anderson, Kevin Fuller, Attorney General Jarrod Bleijie and MEA CEO Malcolm Richards at the ESO campaign launch media conference

The brochures will be available throughout the next 12 months and can be ordered through the Electrical Safety Office at www.electricalsafety.qld.gov.au You can help by encouraging your customers to place the stickers on their home’s ceiling space manhole and switchboard and spreading the word in the community.

For more information about the campaign visit www.electricalsafety.qld.gov.au or contact the Electrical Safety Office on 1300 650 662.

Fair Trading

NSW

ONLINE ELECTRICAL TRADERS PUT ON NOTICE Fair Trading Commissioner Rod Stowe has put online traders of electrical appliances on notice, reminding them of their obligations to supply goods that meet Australian safety standards. The warning comes in the wake of Operation Gateway, where NSW Fair Trading officers reviewed over 1,850 separate electrical items being advertised for sale on websites available in Australia. Mr Stowe said eight traders were found to be selling electrical products online that did not meet Australia’s stringent safety standards. “As a result of the Operation, education and enforcement action will be pursued

against national and international traders,” Mr Stowe said. “Fair Trading will continue to conduct regular targeted compliance checks to protect Australian consumers when shopping online. “These checks are anonymous and unannounced and online traders need to know they can be under surveillance by Fair Trading at any time and can be caught if they are breaking the law.” For electrical items to be sold lawfully in NSW they must: • Meet essential safety requirements set out in laws and Australian Standards, and • Be certified and have the approved Australian markings to show that the article is compliant (overseas approval markings are not accepted).

Fair Trading has arrangements in place with some of the major online traders, including those operating internationally, which means unapproved and unsafe items can be removed immediately if they are detected being sold into Australia. Visit www.fairtrading.nsw.gov.au for more information.

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The Master Electrician

Winter 2014

regulator wrap up ENERGY SAFE VICTORIA

VIC

POWERLINE REPLACEMENT FUND The Victorian Government has launched a 10-year funding initiative to make powerlines safer in high priority areas that are prone to bushfires. As part of the Powerline Replacement Fund (PRF) Program, the Victorian Government is providing funding to eligible property owners within these areas to place their uninsulated private overhead electric lines (POELs) underground, or in exceptional circumstances to have their POELsÂ insulated. The PRF Program is part of the Victorian Governmentâ&#x20AC;&#x2122;s commitment to implement all of the recommendations of the Victorian Bushfires Royal Commission and the Powerline Bushfire Safety Taskforce.

replacement works (i.e. undergrounding, or insulating if an exemption to the requirement to underground the POEL is obtained from Energy Safe Victoria) and does not extend to any augmentation of the powerline. Any additional work requested by the POEL owner must be quoted separately.

The funding covers the cost of removing the existing uninsulated POEL and

POEL owners are required to source a minimum of two quotes from RECs and

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submit these as part of their application for funding under the PRF Program. To apply to participate in the PRF Program, RECs must complete, sign and submit the Supplier Application Form contained in the information kit, and supply quotes based on the template at www.energyandresources.vic.gov.au/ powerlines.

OFFICE OF THE TECHNICAL REGULATOR

cases he improperly completed paper work that indicated he had both performed the work and supervised it when this was not the case,” the Commissioner said.

DANGEROUS ELECTRICAL WORK SPARKS DISQUALIFICATION

“The conduct is of great concern as anyone who holds an electrical contractors licence and electrical workers registration under the Plumbers, Gas Fitters and Electricians Act 1995 has a

An electrician from Adelaide’s northeastern suburbs has been banned from working in the industry for his dangerous electrical work.

clear responsibility to perform work that complies with all statutory requirements. “Negligent and improper electrical work is a severe safety hazard for the community with potentially lethal consequences. “This serves as a reminder to all electrical workers that quality performance is required in order to keep your licence.”

The South Australian Office of the Technical Regulator is also very concerned about three serious incidents this year involving contact with high voltage overhead cables. Each of these cases resulted from handling lengths of sheet metal gutters or flashings. Tragically, one of these incidents resulted in a death, and the other two incidents resulted in three people being hospitalised, at least one of whom was not expected to survive.

The District Court found that James Trimboli (of Commercial and Domestic Electrical Services Pty Ltd) had overseen and/or performed negligent electrical work under the Plumbers, Gas Fitters and Electricians Act 1995.

Whilst these incidents did not directly result from electrical installation work, there is a role for electrical workers in keeping their mates in other trades safe. When you are on a site, please keep an eye on other tradies and point out to them the hazards of working near overhead powerlines – particularly high voltage ones. Recent trends such as the increase in the number of two storey homes built and changes in planning regulations are reducing clearances from buildings to powerlines and increasing the likelihood of these tragic incidents.

Consumer Affairs Commissioner Paul White said Trimboli’s substandard electrical work constituted a very real danger to the community. “Trimboli was negligent in his oversight and supervision of electrical work and in most

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The Master Electrician

Winter 2014

letter of the law

DC Isolator recall – A financial and legal nightmare for contractors Product recalls can have major impacts on contractors who have installed them. McKays Solicitors unveil your legal options, problems and rights if you have installed these products. Now that Advancetech Pty Ltd, the importer of the Avanco DC Isolators, has gone into liquidation, electrical contractors who have purchased isolators directly from Advancetech may not be able to gain compensation or refunds from the company. If you have installed any of these products, you could find yourself faced with significant legal and financial problems. For starters, electrical contractors will have to remove and replace the isolators without charge to the customer. Secondly, given your customers will be turning off the collectors, they will be losing the revenue they would otherwise receive from the energy fed back into the grid and no doubt they will be looking to you for compensation for the lost revenue. Domestic work Where you have installed a defective product in a house or other type of residence, the homeowner can force you to remove and replace it, at your own cost. If you don’t, they can sue you on a number of bases including: 1. Breach of the requirement of the Australian Consumer Law that goods which are supplied to consumers are of an acceptable quality. The term ‘acceptable quality’ includes being free of defects. If an isolator has caused a fire or failed in any way, it is reasonably likely that it is because it does not meet the required standard (though it could possibly have been installed incorrectly or failed for some other reason) www.masterelectricians.com.au

2. Under the law of contract which requires building work to comply with all relevant statutory requirements, which it seems the authorities have concerns that these products may not. Commercial work Where you have supplied the devices under a subcontract with a builder or another installer, the same legal obligations will apply so long as the contract between you and the builder or other installer was for less than $40,000. If it was for more than $40,000 the Australian Consumer Law will not apply but the duty to supply devices that are fit for the purpose and comply with all statutory obligations will still apply. Where you are a subcontractor, most likely the homeowner will sue the builder or installer to whom you were a subcontractor, who will then sue you. In the worst case scenario where a fire is caused by the device claims can then be made for damages such as the cost of replacing the home or the part of the house which has been damaged by the fire. Negligence So far we have considered claims based on the law of contract and statutory guarantees. Another basis upon which you might be sued is negligence, this would in theory allow the owner of a house

where you had a subcontract with a builder to skip the builder and sue you directly. However there are two difficulties with this type of case. McKays Solicitors thinks it would be very difficult to sue for negligence in the case of devices installed before the recall as the owner would have to prove you ought to have known the devices were defective. In addition there is an argument that the law of negligence does not enable an owner to jump over one contractor to sue another lower down the chain where certain contractual arrangements are in place. Can you sue the supplier? Yes, but of course if they have no money and no insurance it will be a waste of time. The legal basis for suing the supplier If the isolators are in fact defective and that is the cause of the claim against you, you can sue your supplier, on the basis of the Australian Consumer Law obligation to supply goods of an acceptable quality. There is one word of warning though. The contract, under which you bought the isolators, must have been for no more than $40,000, which will almost always be the case. However, even where the contract was for more than $40,000 the terms of your contract with the supplier will be critical. The law implies a term in all contracts for the sale of goods that they will be fit for purpose. However that term can be overridden by the actual terms of the contract. If the contract between you and your

supplier does prevent you from suing because the goods are not fit for purpose, then if you purchased more than $40,000 worth of the product under the same contract, you will have difficulty in recovering from your supplier. Each case has to be assessed The facts will vary from case to case, as will the impact on contractors’ businesses. For some who have installed large numbers of these products, the resulting impact and cost burden may challenge the very survival of the business. If that is where you find yourself it is extremely important that you obtain urgent legal advice about your particular circumstances as there will often be a solution which will allow your business to survive the ordeal. This article was contributed by McKays Solicitors. For further information on your legal obligations when products are recalled, contact McKays on 1800 833 122.

Are you covered by insurance? If you receive a claim in relation to problems alleged to arise out of your company installing these products, the first thing you should do is contact your insurer to see if you are covered. Regrettably, there is a real risk some contractors will not be covered by their insurance for any such problems. See page 22 for information on MEA’s new recall insurance, exclusive to Master Electricians members.

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The Master Electrician

Winter 2014

the interview

Extreme Adventurer John Cantor At just 29, he’s the first Australian to conquer the daunting North American Brooks Range solo. Extreme adventurer and one-time Bear Grylls stunt double John Cantor shows us the meaning of true motivation.

Was being an extreme adventurer something that you’d always wanted to do even as a child? No, not at all! It wasn’t until 2006 when I was at university and I happened to read the book “Into the Wild”. I remember putting the book down and feeling as though I had finally found what I had been looking for even though I hadn’t been looking at all. It really struck a chord with me and in a sense it was a spur of the moment decision but I dropped out of uni and travelled to Alaska. I had no experience of the wilderness, having never used a map and compass nor understood anything about expedition planning. But it just felt so right and I’ve never looked back. A year after I dropped out of uni I underwent a two month wilderness course in Alaska. The following year I attempted the Brooks Range traverse for the very first time. The Brooks Range spans the entire width of Alaska deep inside the Arctic Circle and is considered one of the toughest solo expeditions on earth! What was the experience like? Traversing the Brooks Range was the realisation of a six year dream for me. I set myself the goal of crossing the range solo in 2006 and my route consisted of 1,000km of hiking and 600km of paddling an inflatable kayak. I attempted the traverse four times in total and on my fourth attempt I finally succeeded after 31 days. The entire expedition was meant to have taken two months to complete. On the sixth day of my traverse I suffered severe Achilles tendonitis. The pain would subside a little if I continued on and would flare up when I stopped to rest. Even stopping to eat would hurt. To avoid the pain I barely stopped at all and this was the reason I completed my traverse so quickly. It was surreal being able to complete the journey faster than expected. I never felt lonely because I was so determined. I had dedicated years to this one goal and it just made all the hardships I encountered en route seem not so difficult at all compared to the six years of work I had dedicated to this one dream. As the first Australian to traverse the Brooks Range solo, how did it feel to achieve something you’d worked toward for six years? It was pretty special. In many ways I define myself and the person I am by that expedition and for six years of my life that dream was my sole purpose. Even though having it come true was the best moment of my life I was a little sad once it was over. Not long after I completed the traverse a professional adventurer who was a friend of mine sent me an email that said, “Make sure you get yourself onto your next goal or you’re going to struggle!” He was right. I’ve never really been a person that bases success on winning but on how well I performed and I knew I hadn’t performed well during my first three attempts at crossing the range. I knew I

www.masterelectricians.com.au

“... I happened to read the book ‘Into the Wild’. I remember putting the book down and feeling as though I had finally found what I had been looking for ...”

needed to go back and give it my best shot and whether or not I succeeded was irrelevant as long as I could come back home with the knowledge that I had done my best. It must be difficult returning home after an expedition. It is a little strange having the creature comforts of home and I thought it was going to be difficult to come back but it actually wasn’t. What was hard, though, was not having that proverbial carrot on a stick in front of me driving me every single day. For most of those six years every decision I made each and every day centred on that journey. From how much sleep I had, to what I ate or even having a couple of drinks with some mates. I was constantly thinking about how everything would affect my preparation for the traverse. You attempted the Brooks Range again this January during winter. How was this expedition different to before? Although the location was the same this was a completely different expedition. In winter the range was in near continuous darkness and temperatures were down to a degree we never expected. I had to pull the plug on the expedition after I got frostbite on my finger and I was unable to continue without the risk of losing the finger and jeopardising my life and the life of my expedition partner Evan. I imagine there would be a lot of preparation involved before an expedition like that can be undertaken. Well, it’s a different prep for each expedition. For the winter traverse of the Brooks Range I took ice baths for a half hour every day for a month before the trip. I was trying to condition myself to the cold and I think it helped to a degree but it can be tricky when you live in subtropical Noosa and its summer time! What’s the most crucial aspect of your preparation – the physical or the mental? Oh definitely the mental by far. You could do these trips without being really physically fit and you have to accept that for the first two weeks you’re not going to cover very big distances. With training and physical preparation it just makes your chances of success greater but there’s just no getting around that mental challenge.

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The Master Electrician

Winter 2014

34 What’s the learning curve you take away from each one of your expeditions? Attention to detail. This was the biggest lesson with my fourth attempt of the Brooks Range. On my first three attempts I had focused on the end result, on getting to the finish line, and I neglected all the little things and each individual day. On my fourth attempt I put success aside and focused on perfecting individual details such as my diet and equipment. How does your family feel about your career of choice? Oh they definitely worry. I think some parents of adventurers convince themselves that their kids are going to be fine and that’s how they cope. With my parents they’re fully aware of the risks but they know I’m going to go forward and do it regardless. Having their support means I put more effort into risk management. I’m not concerned that I might die, but I’m concerned about the impact that this would have on them, on my family and my friends. It makes me that extra bit more careful. You’re also an ambassador for Beyond Blue, how did you come to be involved in that? Just after my summer traverse in 2012 I experienced a lot of anxiety and panic attacks. This started before my second attempt of the Brooks Range. I don’t have panic attacks every day but I have them before I go on an expedition and that’s what prompted me to get involved with Beyond Blue. I now travel around Australia giving talks for Beyond Blue and trying to reach out to people who are going through what I have.

You’ll be speaking at the MEA Electrical Industry Conference this September. What are some of the things you’ll be sharing with our audience? Well I actually have a background in filmmaking having returned to uni to complete a Masters in Media and Arts Production, so I’ll be showing some images and footage from my expeditions. I’ll discuss my experiences and most importantly the lessons I’ve taken away from them. Having been someone who has experienced failure so many times I feel a person really learns that much more from their mistakes and that’s something I’ll be focussing on. I’ll also speak about overcoming adversity, believing in yourself, turning failure into a positive and more. So what’s your next adventure? I’m heading back to North America to climb Denali (Mount McKinley). It’s the biggest mountain in North America, even bigger than Everest! I can’t wait.

Catch John Cantor at the MEA 2014 Electrical Industry Conference. To find out more about John, visit www.johncantor.com.au. If you would like to book John as a speaker at your event, email sharmila@ovations.com.au

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gadget guide

Kohler Moxie showerhead The Kohler Moxie showerhead is an awardwinning bluetooth enabled showerhead that streams music and podcasts into your shower stall. It comes in two sizes, has a clean white silicone spray face, a 1.5 watt speaker, a pairing range of 10 metres and a three star Water Efficiency Labelling and Standards rating.

Instant access Fibreglass scaffolding

Panasonic Toughpad FZ-M1 The Panasonic Toughpad FZ-M1 is the latest addition to Panasonic’s Toughbook series. Designed for highly mobile workers who need an ultra-portable, fullyfunctioning computer, the FZ-M1 is the thinnest and lightest rugged tablet on the market running Windows 8.1 Pro.

The Instant Access Snappy fibreglass mobile scaffold is specifically designed for use in electrical environments and is the ultimate multipurpose work tool. Its two components can be assembled in seconds. When folded up into a slim 24cm-wide bundle, it will fit easily in the back of a wagon, small van or utility.

Its design is tested to meet MIL-STD 810G specifications for drops (up to 1.5 metres), shock, vibration, altitude, humidity and extreme temperatures. The casing is completely sealed to make it dust and water resistant, ideal for those that work in challenging environments.

The showerhead houses 60 angled nozzles around its perimeter, with the integrated wireless speaker held in place inside the showerhead by magnets.

Being fibreglass, these scaffolds are inert with no conductivity to electricity or reaction to chemicals, making it safe for use from substations to computer rooms.

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The Master Electrician

Winter 2014

techno biz

LEDified – Smartfuse LEDified have designed and patented the world’s first ‘lockable’ LED Smartfuse. The Smartfuse design adds a security functionality that revolutionises the way LED Tube Lights are installed in LED upgrades. It leverages off existing fuse sockets or starter holders, but is the first of its kind to provide a ‘dead-lock’ functionality to ensure full post-handling protection for an LED tube installation.

Vermeer – Vacuum Excavators

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Vermeer Vacuum Excavators reduce surface disruption in areas with improved landscapes and reduces the risk of damaging utilities during the excavation process.

Wireless interconnection enables smoke alarms to be linked to each other without the need for cabling between the alarms.

Vacuum excavation is rapidly gaining momentum as the least intrusive and safest way for excavating in congested areas and around obstacles.

The increasing modification of luminaires for LED upgrades presents the very real risk of electric shock. The Smartfuse design is the solution to this risk.

This non-destructive digging technique involves cutting and loosening soil using high pressure water streams while the vacuum hose simultaneously removes this rubble as it excavates.

The LEDified SmartFuse ensures the post-handling safety risks associated with modified luminaires are completely eliminated.

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The Brooks RadioLINK® system uses ‘mesh technology’ which means each alarm in the system can both receive and send alarm information. A Radio Frequency signal is used to trigger all the alarms in the system. Wireless interconnected smoke alarms can either be powered by nine-volt replaceable batteries, 10 year-long life lithium batteries or 240 volt mains, which can provide significant savings. It removes the need for disruptive hard wired alarm interconnection with no ugly trunking and redecorating required. Visit www.brooks.com.au

technical talk

Working with solar 101 The increasing popularity of solar PV systems in Australian homes has led to a marked demand for electricians who may not be photovoltaic-trained to install them. We look into the dos and donâ&#x20AC;&#x2122;ts of PV systemÂ installation.

Did you know that photovoltaic (PV) arrays are live as long as there is sun shining on the modules? Or that direct current (DC) arcs can be dangerous as they can burn at high temperatures and can continue for a long period of time before extinguishing? These are just some of the many points to consider when installing PV systems. But for non PV trained electricians, this can be a daunting task. To assist electrical contractors, Master Electricians Australia (MEA) has put together a guide to working with solar PV systems. Legislative Requirements â&#x20AC;&#x201C; Are you qualified to install, maintain or repair PV systems? As mandated by the Renewable Energy (Electricity) Regulations 2001, for small-scale technology certificates (STCs) to be claimed through the Renewable Energy Target, the PV system is required to be installed and designed by Clean Energy Council (CEC)

accredited personnel. They must also comply with CEC design and installation guidelines and applicable Australian Standards. Currently, if you are installing a PV system for a customer who does not wish to claim any STCs, you do not need to hold CEC accreditation. In the past, customers not claiming STCs to reduce the overall cost of the system have been rare. However, as the amount of certificates that can be created and claimed falls, and will continue to do so, this scenario will become more common. Be aware that some Electricity Distributors may require installer and designer CEC accreditation for all new and augmented systems, so ensure you check prior to installation. Similarly, if you plan to design, install and maintain PV systems you will need to gain a level of competency through training. No electrician should attempt to work on high voltage without proper training, and DC systems such as solar PV should be viewed in the same light. DC is a different beast to alternating current (AC) The Master Electrician

Winter 2014

38 systems and should be treated accordingly. Fall arrest systems and working at heights training is also a must for yourself and any staff who are working on roofs.

Australian Standards and their purpose Standard

Purpose

AS/NZS 5033 – Installation and safety requirements for arrays

This standard covers the DC side of the installation from the inverter to the PV array.

AS/NZS 4777.1 – Grid connection of energy systems via inverters. Part 1: Installation requirements

This standard covers the AC side of the PV installation when connecting to the grid.

AS/NZS 4509.1 – Stand-alone power systems. Part 1: Safety and installation

This standard covers off grid PV systems.

AS/NZS 1170.2 – Structural design actions. Part 2: Wind actions

This standard covers the engineering requirements for array mounting systems to ensure they can endure the wind loading in the region they are installed. Reputable mounting system manufacturers will supply an engineering certificate and instructions on the correct installation method to comply with the region the system is installed.

AS/NZS 1768 – Lightning protection

This standard covers the requirement to install lightning protection on the electrical installation if needed.

Standards compliance There are Australian Standards that the installations of PV systems are required to meet, in addition to AS/NZS 3000. The table below lists these standards and their purpose. Periodic Maintenance Maintenance is a very common topic of conversation in regards to what elements of PV systems should be checked and when. Many home owners are unaware that electrical systems require maintenance and as such, never have checks performed on their PV systems until something goes wrong. PV systems are just like cars. They require servicing at regular intervals to ensure they are operating at their peak and to prevent premature failure of components. Both AS/NZS 5033 and the CEC have guidelines on what periodic maintenance should be performed at certain intervals. It is important to note the following points prior to performing any work on a PV system regardless of its size: • Know the emergency shutdown procedure and ensure you obey all warning signs • Only isolate the system and interrupt PV array currents according to the manual shutdown procedure • Be aware of any live parts that cannot be de-energised during daylight and if necessary break down the array by splitting the strings into extra low voltage • Do not disconnect PV module connectors while under load – ensure the AC supply to the inverter is de-energised prior to doing the work. Never operate the DC isolators while under load unless it is an emergency. Always isolate the inverter from the grid via the AC switch or circuit breaker prior to switching any DC isolator on. DC switches have a limited life regarding the number of times the switch can extinguish the DC arc under load. Alterations, Additions and Repairs The majority of state regulators share the same opinion when it comes to a repair, alteration or an addition: • Repairs – Like for like replacement. If the component being replaced is of the same electrical characteristics or similar, then the system does not need to be upgraded to comply with current standards. For example, replacing a 175 Watt module with a 180 Watt module, or replacing an inverter with another of the same topology

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39 and similar rating. These replacement components are electrically similar and therefore are not classified as an alteration. • Alterations – Replacement of a component that alters the electrical characteristics of the installation. When this is the case the part of the installation that your work affects will have to comply with the current installation standards. For example, replacing a 175 Watt module with a 250 Watt module (which is not good practice for array design), or replacing an inverter with another

that has a different topology and/or significant difference in rating. These replacement components are not electrically similar and therefore cannot be classified as a repair. • Additions – Installing extra components on a system. This would require the new installation to be installed to the current standards, as well as any part of the existing installation that your work has directly affected. For example, adding modules to an existing array or installing an

extra inverter. Be aware that certain upgrades of systems may affect the original feed-in tariff contract, so always check with your electricity retailer prior to performing the work. Another item to keep in mind is that if the inverter size increases you will need to notify the local supply authority prior to installation in order to gain approval for the upgrade. This is a broad view on non-specific items and does not apply to all items of alterations, additions and repairs on solar PV systems. If in doubt, contact your state regulator or the MEA Technical Team on 1300 889 198.

Guide of PV items and their frequency of maintenance: PV Modules Task

Frequency

Cleaning of the modules to remove dust or debris.

Quarterly

Removal of debris from under the array.

Quarterly

Check modules for defects (browning, damage, corrosion).

1 year

Array Mounting Frame Task

Frequency

Check module mounting clamps, rail bolts and mounting feet are secure.

1 year

Check for corrosion of components.

5 years

Electrical Wiring System Task

Frequency

Check array cables are secure and not resting on the roofing structure.

1 year

Check conduits/enclosures are secure and have no mechanical or UV damage.

1 year

Check enclosures/junction boxes are adequately sealed and there is no water penetration or accumulation.

1 year

Check all cables for mechanical or UV damage.

1 year

Check electrical connectors for corrosion and mechanical or UV damage.

1 year

Check array earthing connections and confirm that continuity is still under the required resistance between all modules and the switchboard earth bar.

1 year

Electrical Switches/Isolators/Fuses etc. Task

Frequency

Check tightness of connections and terminations.

1 year

Check for signs of heat such as browning or melting.

1 year

Verify operation of switch mechanisms and contacts.

1 year

Check for mechanical or UV damage.

1 year

Check for corrosion of terminals or water damage.

1 year

Verify the operation of earth fault protection devices and verify the status of surge arresters if applicable.

1 year

Detailed examples can be found in AS/NZS 5033 and on the Clean Energy Council website.

The Master Electrician

Winter 2014

feature business

It’s all about Y-O-U Last issue, we showed you how to give yourself the sack, yet still turn a profit for your business. But getting to that point requires an investment in – you guessed it – you! Investing in your staff and your tools is a crucial part of any business, but how do you make ‘you’ your business’s best asset?

You may be a master at navigating your way through a tight ceiling, can knock over a house full of downlights in record time, or coordinate multiple staff across a major building site with ease. But attracting the right staff, the best contracts, and the highest level of respect takes hard work. Running a business successfully can easily require the skills of an entrepreneur, a team leader, an electrician, an administration assistant, and an accountant, all wrapped up neatly into one package – you! As daunting as this may seem, acquiring the necessary skills to successfully run a business needn’t be a Sisyphean endeavour. Master Electricians Australia (MEA) National Training Manager Karen Murphy puts it down to making learning a continuous part of your work place so you’re always investing in the skills you need to run your business smoothly. This can include networking opportunities, formalised training and professional development. www.masterelectricians.com.au

“Running a business successfully can easily require the skills of an entrepreneur, a team leader, an electrician, an administration assistant, and an accountant, all wrapped up neatly into one package – you!” “In a fast-paced, rapidly-changing and very competitive business environment, it’s vital that managers and staff continually work towards updating their skills and knowledge,” Karen says. “People want the opportunity to grow. As a boss, the success of my team is significantly impacted by my skills as a leader. “You only succeed via the efforts of the team. Being able to delegate responsibility and trusting the team builds confidence in the team members, and they’ll have a greater commitment to performance.”

41 “I try to commit a few hours a week to reading articles either from Twitter, LinkedIn or online newspapers,” Gary says. “If you’re not confident about face-to-face learning there are plenty of online courses available – start with a short course and work your way up. “Take extra classes, enrol in workshops and pick up an autobiography of a successful entrepreneur to tap in to the key learnings of others, and then spend a designated amount of time towards applying what you’ve learned to your own business.” Karen Murphy says learning from other people can help you avoid some of the common pitfalls they’ve already experienced. “You can share and expand your knowledge, get feedback, and see things from another perspective,” she says. “Being visible and getting noticed is a big benefit of networking and this can assist you with getting more leads and referrals.”

“I try to commit a few hours a week to reading articles either from Twitter, LinkedIn or online newspapers”.

But cultivating and fostering useful relationships does take a little work, so stay in contact, make an effort, and give referrals and you’ll get referrals in return. Drawing time out of a busy schedule to attend networking or up-skilling events can be difficult, but the investment rewards are significant.

Gary says he has seen contractors draw on their existing networking base to overcome the challenges of working in isolated areas, or within a niche market that is highly protective of its client base and information.

Electrical safety advisor Gary Kilmartin has four decades of industry experience, and says while finding the time is a big challenge for business owners, it’s important to take a step out of your comfort zone.

“Some of my members work together on projects and refer each other. It enables them to take on projects that by themselves would be too large, and utilise a technical skill the other person has that they didn’t,” he says.

www.masterelectricians.com.au

The Master Electrician

Winter 2014

42 Every service call presents a golden opportunity to combine your technical expertise with learned inter-personal skills to increase your business. Don’t assume a customer will refer you – simply ask them to. A customer’s referral is their best compliment. “We all need to offer the best service and pass on the best technical advice we can offer. We all need a point of difference, and maybe that course you’ve just completed will give you the edge over the competition. That old saying, ‘you’re only as good as your last job’ is true,” Gary says. Accredited Master Electrician Leo Ward certainly upholds this sentiment. The director of Power and Data Support Services kickstarted his electrical career working for a ‘one-man-band’ and then spent the next few decades building up his knowledge base by being adaptable and embracing unexpected changes. “This often involves reviewing existing strategies, considering training methods or courses available, having discussions with staff, and then more often than not, taking up a refresher course,” Leo says. “I also encourage staff to be more supportive in providing technical assistance to others in the industry. We had to learn it somewhere, it shouldn’t be super secret, and by being supportive, we can only gain greater respect as a leading industry.” Leo says he simply tries to identify where his clients are under the most pressure in order to offer the right support. “As a small business, we learnt early on that we can’t be all things to all people, but being part of Master Electricians Australia

“I also encourage staff to be more supportive in providing technical assistance to others in the industry. We had to learn it somewhere, it shouldn’t be super secret, and by being supportive, we can only gain greater respect as a leading industry.”

is where there is an answer to every question in our industry,” he says. Master Electricians Australia runs a multitude of courses and events throughout the year, designed to give members the chance to learn leadership and trade skills, and build important industry relationships, which can in turn help your business’s bottom line. MEA’s Industry Forums help members stay up-to-date with industry issues, and various social events such as Golf Days have proven to be a great way for contractors and suppliers to break the ice. You can also access invaluable business sessions at one of the biggest annual gatherings within the field – the much anticipated MEA 2014 Electrical Industry Conference. Learning how to invest in yourself by working smarter not harder is one of the most important steps towards increasing revenue. The more you invest in your personal and business growth, the higher your chances of business success. Don’t forget – it’s all about Y-O-U!

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workplace relations

Fair Work Building and Construction: Cops back on the Beat The Fair Work Building and Construction (FWBC) authority has begun filling the gap left behind by the abolishment of the Australian Building and Construction Commission (ABCC). However, a number of recent actions are a prelude to the return of the ABCC.

On 24 April 2014, Minister Eric Abetz released the Building and Construction Industry Code that will apply once the legislation passes the senate, which is anticipated to be July 2014 depending on support from the cross benchers. In relation to enterprise agreements the Code identifies that they must not: www.masterelectricians.com.au

• Prescribe the number of employees or subcontractors that may be employed or engaged on a particular site, in a particular work area, or at a particular time • Restrict the employment or engagement of persons by reference to the type of contractual arrangement that is, or may be, offered by the employer

• Require or result in discrimination between classes of employees because of the basis on which they are lawfully entitled to work in Australia

“FWBC have announced that the Fair Work Ombudsman will now handle wages and entitlement matters relating to the building and construction industry.“

• Require a code covered entity to consult with or seek the approval of a building association or an officer, delegate or other representative of the building association in relation to the source or number of employees to be engaged or type of employment offered to employees • Require a code covered entity to consult with or seek the approval of a building association or an officer, delegate or other representative of the building association in relation to the engagement of subcontractors • Prescribe the terms and conditions on which subcontractors are engaged including the terms and conditions of employees of a subcontractor • Prescribe the scope of work or tasks that may be performed by employees or subcontractors • Limit or have the effect of limiting the right of an employer to make decisions about redundancy, demobilisation or redeployment of employees based on operational requirements • Prohibit the payment of a loaded rate of pay whether or not expressed as an annual amount • Require or have the effect of requiring the allocation of particular work to individual employees only if that allocation is extended

to all other employees in the class of employees to which the individual employee belongs • Provide for the monitoring of agreements by persons other than the employer and employees to whom the agreement applies • Include requirements to apply building association logos, mottos or indicia to company supplied property or equipment • Directly or indirectly require a person to encourage or discourage a person from becoming or remaining a member of a building association • Directly or indirectly require a person to indicate support, or lack of support, for persons being members of a building association or any other measure that suggests that membership is anything other than a matter of individual choice • Limit the ability of an employer to determine with its employees when and where work can be performed to meet operational requirements or limit an employer’s ability to determine by whom such work is to be performed

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Winter 2014

• Provide for the rights of an official of a building association to enter premises other than in strict compliance with Part 3 to 4 of the Fair Work Act • Provide for the establishment or maintenance of an area which is intended to be designated to be used by members, officers, delegates or other representatives of a building association in that capacity. This is an extensive list of provisions and it will have a major influence on current and new agreements being negotiated. In response to concerns from industry about current agreements being negotiated, the FWBC has begun assessing draft agreements to review them for compliance with the proposed code. This is a major step forward in ensuring certainty in the industry as we move forward to the reintroduction of the ABCC and give certainty to developers, contractors and subcontractors across the industry on tendering and negotiations with employees. FWBC have announced that the Fair Work Ombudsman will now handle wages and entitlement matters relating to the building and construction industry. The Director of FWBC Nigel Hadgkiss believes his decision to refer wages and entitlement matters to the Ombudsman has enabled inspectors to focus on the ‘core business’ of unlawful industrial action, right of entry, freedom of association, discrimination and ‘thuggery’. Mr Hadgkiss said he was mindful of criticism of the agency and its predecessors over the time it takes to get matters before the courts and gave an assurance that FWBC are taking action to reduce it.

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Master Electricians members have reported a change in approach by primary contractors who have, as a result of the FWBC’s approach, become less sensitive to the industrial arrangements of subcontractors and the potential for union disruption. The drafted Productivity Commission report recommended the national adoption of the Victorian Construction Code and Guidelines, along with higher penalties for industrial relation law breaches. The Victorian Code has been viewed already as having a positive effect on the construction industry in the state. “By relying on their obligations under the Victorian Guidelines, contractors can reject unlawful conduct on their sites by placing the importance of tendering for Victorian Government work ahead of any short term incentive,” Hadgkiss said. “To date, major industrial disputes have not occurred on any project covered by the Guidelines.” He noted the sanctions available (including exclusion from future government tenders and being reported to an appropriate statutory body) were against companies, not unions, adding they were a

Nigel Hadgkiss has called for agreement clauses allowing industry-wide Registered Days Off (RDOs), weekend shutdowns and restrictions on subcontractors and labour hire to be “consigned to the past where they belong”.

last resort and “I would much prefer to see cultural change being brought about”. In a show of their renewed vigour the FWBC has made an application for an interlocutory injunction to stop the Construction, Forestry, Mining and Energy Union (CFMEU) taking industrial action at the $400 million Bald Hills Wind Farm project in South Gippsland. This caused the union to back off and give an undertaking to the Federal Court not to disrupt work on the site. The inspectorate says that it has had investigators at the project on at least 11 occasions since 11 February 2014, and claims that the site was blockaded on 18 February, 20, 21 and 26 March 2014, with police attending on each occasion. The application states that the CFMEU prevented workers entering the site and stopped truck deliveries, and it is investigating allegations of coercion and adverse action. The Court made orders to formalise the union’s undertaking not to interrupt work on the project FWBC views on enterprise bargaining Nigel Hadgkiss has called for agreement clauses allowing industrywide Registered Days Off (RDOs), weekend shutdowns and restrictions on subcontractors and labour hire to be “consigned to the past where they belong”. Anticipating the looming construction industry bargaining rounds, Mr Hadgkiss said the prevalence of pattern bargaining in the sector constituted a substantial impediment to productivity. Master Electricians Australia (MEA) shares this view, and has recently embarked on a campaign with members who have already been approached by the Electrical Trades Union to commence

bargaining for a new industry agreement. It is the view of MEA that agreements should be negotiated based on the operational context of the organisation rather than the agenda of industry parties. Mr Hadgkiss said he agreed with his predecessor, former Australian Building and Construction Commissioner Leigh Johns, that, “agreeing to pattern agreements, which contain no clauses to advance productivity, is not the type of leadership that many head contractors should be demonstrating”. Misuse of right of entry The FWBC has also targeted the misuse of entry permits by making submissions to the Fair Work Commission on permit renewal applications by four officials - three from the CFMEU and one from the Communications Electrical Plumbing Union. It argued three of the four did not meet the ‘fit and proper person’ test and should not be granted a new permit, while any renewal for the fourth should be conditional. The FWBC commented that entry rights are almost always a component of any complaints coming their way and claimed that union officials continued to use bogus safety claims to get onto building sites for industrial purposes. Referring to a recent right of entry case involving three CFMEU officials, Mr Hadgkiss said he was “yet to understand why [Shane] Treadaway needed to carry an EFTPOS machine with him to address safety concerns”. All of these developments and actions are having a positive effect on confidence within the industry.

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The Master Electrician

Winter 2014

all about ME The working holiday you won’t want to miss Did you know that available knowledge will double in six years? If you were to spend eight hours a day reading all the material directed at you, at the end of the year you would still be six months behind in your reading. More than ever, business survival and success requires being up-to-date with the latest industry information and trends. Experience teaches us how to cut down on mistakes, but few of us have the time for continuous trial and error learning. Instead, we must learn from others. The Master Electricians Australia’s (MEA) Electrical Industry Conference, presents the perfect opportunity to learn from toptier experts and gain firsthand knowledge of what’s going on in your industry. Delegates will hear from a stellar array of key-note speakers, who come from a range of fields and will cover a variety of topics sure to add value to your business. They include Fi Bendall, the Managing Director of one of Australia’s most successful digital media agencies. Fi’s expert digital strategy tips will change the way you market your business digitally. A well known advocate for innovation in Australia’s electrical industry, CSIRO’s Mark Paterson will share his unique blend of perspectives from business, engineering and applied science disciplines. Motivational speaker and extreme adventurer John Cantor has inspired many companies to overcome adversity and turn any failure into a positive, and he’ll certainly inspire you to do the same. Each speaker brings something unique to the table, visit the Conference website to find out what other influential keynote speakers you can catch at the conference. But it’s not all work. This year, MEA has planned a family-oriented affair. Held in one of the most sought-after family getaway locations, the beautiful Noosa at the Sunshine Coast presents the perfect opportunity for delegates to enjoy a much-needed family vacation. MEA’s carefully tailored conference packages allow delegates to invest their time in dynamic business sessions and expand their business network, while partners and children enjoy some fun in the sun. We also have a special treat for footy fans – delegates will be able to watch the AFL Grand Final live at a special footy function. These industry conferences are an essential part of the electrical industry and are open to all electrical contractors. They provide the rare opportunity for the electrical industry to network, learn and gain insights into the future of the industry. Join us at the MEA 2014 Electrical Industry Conference on Queensland’s Sunshine Coast from Friday 26 September to Monday 29 September – you won’t want to miss it. For more information or to register, visit www.conference.masterelectricians.com.au www.masterelectricians.com.au

The 2014 MEA Electrical Industry Conference will be held at the Outrigger Little Hastings Street Resort and Spa Noosa. MEA has secured discounted accommodation rates just for conference delegates. To access these special rates, register today at www.conference.masterelectricians.com.au

SA/NT Area Advisory Committee with MEA CEO Malcolm Richards, State Manager Greg Bryant and Chairman Richard Flanagan.

Chairman Richard Flanagan cutting the ribbon with SA/NT State Manager Greg Bryant and CEO Malcolm Richards

Introducing the Area Advisory Committee

All systems go in South Australia

Last year, Master Electricians Australia (MEA) underwent significant changes to establish itself as a truly national representative membership body. With these changes came the introduction of the MEA Area Advisory Committees (AACs) throughout Australia, allowing all states and territories the opportunity to have their voices heard at a national level. The role of the AACs is to group, link and represent members within their area regarding local concerns and activities. This will ensure wider representation of members throughout Australia. The four AAC regions are SA/NT, VIC/TAS, NSW/ACT and WA, with the MEA Council representing Queensland members. The representatives on the AACs have been nominated and elected by Accredited members of MEA in their respective state or territory. Each AAC consists of five Accredited members, with one member of each AAC representing their state’s interest on the MEA Board of Directors. The AACs are crucial advocates for the association, whose work will greatly strengthen MEA’s influence and develop the future direction of each state.

With new State Manager Greg Bryant having started with MEA in February and the new Adelaide office opening shortly after, it’s all systems go for the South Australian/Northern Territory Team. The recent official office opening was a massive success with Greg Bryant, MEA’s South Australian and Northern Territory State Manager joined by CEO Malcolm Richards and Chairman Richard Flanagan, who did the honours by cutting the ribbon and declaring the office open. Attendees included members, industry stakeholders, training providers, government officials and the newly formed Area Advisory Committee, who held their very first meeting prior to the opening. MEA appreciates the substantial support it received from the South Australian electrical industry including Mumme Tools for the donation of tools for the lucky door prizes. Winners of the door prizes included Jason Diggle from BGB Electrical, Mark Gerschwitz from MJ Automation, Adrian Harders from NHP and Gary Kettle from Training Prospects. As an association MEA is dedicated to representing the wellbeing of our members and the opening of the South Australian office signals a new era of electrical contractor representation in this state. Watch this space!

The future direction of ApprenticeConnect Over the past seven years, contractors and apprentices have enjoyed the services Master Electricians ApprenticeConnect delivers. Master Electricians members have recently provided feedback on the way this service is delivered. While Master Electricians Australia (MEA) is thrilled that many members value the service and the help they receive through it, we understand that time constraints mean face-to-face meetings are becoming increasingly difficult to schedule. This is why MEA has listened to members’ feedback and developed a new cost-effective ApprenticeConnect service which will come into effect from 1 July 2014. The new service will continue to provide the same valuable help and information, but at a reduced cost and delivered through mediums more easily accessible. From 1 July the ApprenticeConnect program will provide base support without a face-to-face element, at a significantly reduced

price of $35 ex GST per apprentice, per month. The program will continue to assist contractors with apprenticeship centre sign-up, profiling registration, training plan sign-up, and provide monitoring and ongoing support. This will include ensuring both parties receive government incentives, monitoring off-the-job training, making sure the necessary paperwork is complete, and conducting profiling checks. To accommodate for different member needs, we have also developed additional fee for service options. These changes will enable the ApprenticeConnect service to continue to deliver the highest standard of apprentice support and services to businesses more effectively and at a reduced rate. For more information contact Master Electricians ApprenticeConnect on 1300 889 198 or email apprentice@masterelectricians.com.au The Master Electrician

Winter 2014

test drive

Test Drive … but not as you know it Motor bodies for service vehicles

There is a growing trend toward dual-purpose use for work vehicles, where the weekday work vehicle is now expected to double as a recreational and family vehicle on the weekend. But the question is how to configure your vehicle to get the best out of both worlds? We sent Master Electricians member Randal Whybird out in the field to investigate and give readers his top five tips to consider when purchasing a motor body.

Today’s commercial vehicles offer five star ANCAP safety

ratings and car-like quality and feel, with reasonable people carrying capacity. So it’s no surprise that many tradies look to turn their vehicle into a dual-purpose one by adding a motor body. But there are a few things to consider when looking at motor bodies for your service vehicle. 1. It should be functional seven days a week When you’re on site and out on a job, the last thing you want to do is waste time looking for your gear. Having a well-designed motor www.masterelectricians.com.au

body that can help you get the job done efficiently, effectively and safely is essential. Ensure the motor body is configured to your needs and maximize the space in, on and under the canopy. Look for accessories such as under-slung tool boxes and slide out rear drawers that are integrated into the design. These come with a range of styles and accessories. They include divided canopies to break up work and play, removable tool boxes to make room for a slide-in fridge and camping supplies, and even a high-level shelf to throw the surf board on.

2. A work truck doesn’t always have to look like a work truck Look for a body that can be the colour of your vehicle and compliment the design. It should be able to secure loads and hide what doesn’t need to be seen. A stylish motor body also lends a large canvas for your company branding. 3. Durability, weight and GVM Many motor body manufacturers offer a choice between lightweight and high strength, but you can look for one that offers both! Motor bodies can be 10-year assets that can go from vehicle to vehicle. It is very common to see a heavy body and options package chew up the available Gross Vehicle Mass (GVM) and render the vehicle unable to legally carry any weight in the body. Not only can it be illegal, the extra weight can put added strain on your breaks, suspension and tyres. GVM calculators are available at most body suppliers. Make sure you look carefully at the weight of the body you are fitting. GVM upgrades can be expensive, as are the running costs of a heavy body.

4. Availability and serviceability Look for a supplier that can deliver your motor body in a reasonable time period – six weeks or under is reasonable. Ensure that in the event of damage the canopy is easily repairable from standard parts. Custom bodies can take considerable time and cost to repair from minor damage. 5. Track record Look for a company that is going to stand behind their product and support you through its life. These are 10-year assets and can require support and maintenance.

Bull Motor Bodies is an Australian-owned family business servicing clients across the country. Their full aluminium canopy has been developed over 10 years to be the lightest and strongest in the industry. Bull has bodies in stock, ready to be customised and fitted. Visit www.bullmotorbodies.com.au or call 1300 BULL MB.

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The Master Electrician

Winter 2014

events calendar June

August

17 June 2014 Traders Electrical Sydney Sydney Showground www.traders500.com.au/sydney

1 August 2014 MEA Western Australia Excellence Awards Ceremony Mallard Duck Restaurant, Henley Brook www.masterelectricians.com.au

18 – 19 June 2014 Comms Connect Sydney Australian Technology Park www.comms-connect.com.au

13 August 2014 Traders Electrical Adelaide Adelaide Showground www.traders500.com.au/adelaide

July 15 July 2014 Traders Electrical Brisbane RNA Showgrounds www.traders500.com.au/brisbane 22 – 25 July 2014 Clean Energy Week Doltone House and Sydney Showground www.cleanenergyweek.com.au 31 July 2014 Traders Electrical Newcastle Newcastle Jockey Club www.traders500.com.au/newcastle

www.masterelectricians.com.au

23 August 2014 MEA North Queensland Excellence Awards Ceremony Jupiters Casino www.masterelectricians.com.au 28 August 2014 Traders Electrical Perth Claremont Showground www.traders500.com.au/perth

September 7 – 14 September 2014 Sustainable House Day Open houses across Australia www.sustainablehouseday.com

IMPORTANT DATES THIS QUARTER 4 August 2014 Picnic Day – Public Holiday (NT only) 7 September 2014 Father’s Day 26 – 29 September 2014 2014 Electrical Industry Conference Sunshine Coast www.conference. masterelectricians.com.au 29 September 2014 Family and Community Day Public Holiday (ACT only) 29 September 2014 Queen’s Birthday Public Holiday (WA only)

shocking photograph

Green and red don’t mix An electrician was called out to a caravan park to replace an outdoor light sensor and noticed that it was only connected by twin and earth cables. The contractor asked the client if he was sure this was the sensor operating the lights, and he assured him that it was. Upon further inspection, the contractor discovered that earth cable was being used as a switched active, with a small piece of blue tape wrapped around the earth wire, which clearly contravenes 3.8.1 of the Wiring Rules. The Contractor stripped out the existing wiring and rewired the fitting to a new location.

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Winter 2014

the last word

The strength of membership in tough times The tragedy of the bungled Home Insulation Program is one of the saddest things we have seen in our industry. Even though some five years have now passed since the deaths of four tradesmen, the impacts of that program continue to be felt.

Again, the expertise and strength of our membership came to the fore. We were able to draw upon many years of experience in order to understand the scale of the problem and come up with a range of options to check that homes were safe.

On behalf of Master Electricians Australia (MEA), I was called to give evidence before the Royal Commission in May. The Commission wanted to hear about how MEA became aware of the dangers associated with the scheme, and particularly the foil insulation roll out. They also wanted to discuss our role in advising the Government on how to make the situation safer once the problems were revealed.

One of the solutions we proposed was for the Government to fund the installation of safety switches for all homes with aluminium foil, after a thorough safety test of the home’s electrical systems. This was one of the options they adopted, and thousands of Australian homes now have the added protection of safety switches as a direct result of MEA’s lobbying on this issue.

The simple answer to both questions lies in the strength and industry expertise of our membership. We first became aware of the problem because of the number of members who reported finding faults in homes where foil insulation had been installed. As this number grew, we conducted our own enquiries to test the claims before formulating a submission to the Government. Sadly, the environment changed significantly with the first death, and we were then thrown into a position of needing to advise the Government on how to fix the problem.

The Queensland Coroner, in his inquest into the three electrical deaths, made some strong recommendations to state governments about further efforts to make safety switches more prevalent across the nation’s housing stock. I was pleased that we were also recently able to host the launch of an important new public safety campaign. Queensland AttorneyGeneral Jarrod Bleijie visited the MEA head office to launch the television campaign designed to warn the public of the dangers of entering the ceiling spaces, and the steps that should be taken to preserve your safety. On both these issues – safety switches and highlighting the dangers of ceiling

cavities – we can again use the strength of our membership to get to government. I urge you to let your local MPs – state and federal – know about the importance of action on these two issues. This is the only way we will get real action, and the only way we will save lives in the future.

MALCOLM RICHARDS CEO

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