Impact of stress management, burnout and emotional intelligence at work Employees who are suffering from work-related stress can lead to lower productivity, lost workdays, and a higher turnover of staff. As a manager, supervisor, or employer, though, you can help lower workplace stress. Stress can cause physical, emotional, and behavioural problems which can affect your health, energy, well-being, mental alertness, and personal and professional relationships. It can also cause defensiveness, lack of motivation, difficulty concentrating, accidents, reduced productivity, and interpersonal conflict. Physical exhaustion at the end of the work day. Cynicism and detachment from co-workers and customers. Extreme dissatisfaction with your work, and uncertainty about how to improve and progress in your career. These are classic symptoms of workplace burnout, and more people are impacted than you think. People dealing with workplace burnout symptoms and job stress are often impacted in the following ways: Physical health issues
Excessive stress
Fatigue
Increased likelihood for heart disease
Increased likelihood for high blood pressure
Increased likelihood for type 2 diabetes
Increased likelihood for respiratory issues
Increased likelihood for death before age 45 Mental health issues
Depression
A Irritability
Anxiety
Increased likelihood for mental health needs like medication or hospitalization
Professional consequences
Job dissatisfaction
Withdrawing from colleagues and friends
Inability to do job well
Drain on company resources Psychologists Peter Salovey and John D. Mayer, two of the leading researchers on the topic, define emotional intelligence as the ability to recognize and understand emotions in oneself and others. This ability also involves using this emotional understanding to make decisions, solve problems, and communicate with others. According to Salovey and Mayer, there are four different levels of emotional intelligence:
Perceiving emotions
Reasoning with emotions
Understanding emotions
Managing emotions
Emotional intelligence is widely recognized as a valuable skill that helps improve communication, management, problem-solving, and relationships within the workplace. It is also a skill that researchers believe can be improved with training and practice. Emotional
intelligence, sometimes referred to as EQ ("emotional quotient"), refers to a person's ability to recognize, understand, manage, and reason with emotions. People with High EQ
Make better decisions and solve problems
Keep cool under pressure
Resolve conflicts
Have greater empathy
Listen, reflect, and respond to constructive criticism
People with Low EQ
Play the role of the victim or avoid taking responsibility for errors
Have passive or aggressive communication styles
Refuse to work as a team
Are overly critical of others or dismiss others' opinions
Reference
https://www.thebalancecareers.com/understanding-stress-and-how-it-affects-the-workplace https://www.wgu.edu/blog/workplace-burnout-causes-effects-solutions19 https://www.verywellmind.com/utilizing-emotional-intelligence-in-the-workplace-