208 South Barbara Street, Mount Joy PA 17552717-653-9717matts128@aol.com
Matthew D. Spatola Objective To be employed in a position that enables me to utilize my talents, education and experience as well as affording me opportunities for growth and personal achievement.
Experience October 2007 to present
School Specialty
Mount Joy PA
Customer Service Representative
Respond to customer calls or emails regarding concerns with ordering, shipping, delivery and accounting areas Proactively reviewing of customer accounts and resolving needs in assigned territory Mastery of product lines to respond to inquiries about specific product issues or concerns
Jan 2007- Oct 2007
School Specialty
Mount Joy PA
Distribution Center Team Lead
Direct supervision of warehouse associates in picking/packing areas Implementing corporate and center guidelines regarding staffing, safety and expenses Meeting distribution center goals on scheduling, shipping , productivity and staff training
Oct 2004- Sep 2006
TW Ponessa and Associates
Lancaster PA
Therapeutic Counselor
Engaged elementary students in individual and group based behavior therapy Development of individual treatment plans Partnering with schools, agencies and families in application of treatment plans
July 1999- Oct 2004
Lancaster-Lebanon IU 13
Lancaster PA
Special Education Teacher
Teaching of middle and high school aged emotional support students across curricula Development of individualized education and behavior programs for students Partnering with school districts, mainstream teachers, agencies and families in support of student
Education 1987-1991
Penn State University
York & Harrisburg PA
BS PUBLIC ADMINISTRATION
Minored in Education and Business Concentration, Academic Honor Roll, Student Council
References References are available on request
208 South Barbara Street, Mount Joy PA 17552717-653-9717matts128@aol.com
Matthew D. Spatola Objective To be employed in a position that enables me to utilize my talents, education and experience as well as affording me opportunities for growth and personal achievement.
Experience October 2007 to present
School Specialty
Mount Joy PA
Customer Service Representative
Responding to inbound calls and emails in support of customer care needs in ordering, shipping, delivery and accounting areas Proactively reviewing of customer accounts and resolving needs in assigned territory Knowledge of product lines to respond to customer inquiries regarding standards, MSDS, and specific product information and care
Jan 2007- Oct 2007
School Specialty
Mount Joy PA
Distribution Center Team Lead
Direct supervision of warehouse associates in picking/packing areas Implementing corporate and center guidelines regarding staffing, safety and expenses Meeting distribution center goals on scheduling, shipping , productivity and staff training
Oct 2004- Sep 2006
TW Ponessa and Associates
Lancaster PA
Therapeutic Counselor
Engaged elementary students in individual and group based behavior therapy Development of individual treatment plans Partnering with schools, agencies and families in application of treatment plans
July 1999- Oct 2004
Lancaster-Lebanon IU 13
Lancaster PA
Special Education Teacher
Teaching of middle and high school aged emotional support students across curricula Development of individualized education and behavior programs for students Partnering with school districts, mainstream teachers, agencies and families in support of student
Education 1987-1991
Penn State University
York & Harrisburg PA
BS PUBLIC ADMINISTRATION
Minored in Education and Business Concentration, Academic Honor Roll, Student Council References are available on request
References
References are available on request