MEMBER TALKS
Business as Usual In Unusual Times How Our Essential Plumbing Business Makes It Work During the Global Pandemic By Mike and Vesna Kolakovic, Owners Mr. Rooter® Plumbing of Mississauga ON
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uring the COVID-19 global pandemic, essential businesses like plumbing have been key to ensuring people have access to the products and services they need to survive. We provide plumbing & drain service critical to preserving health and basic societal functioning. From getting ready in the morning to washing dishes after dinner, our communities depend on their plumbing on a regular basis. We are dedicated to supporting our customers and the important work we do across our communities. But nothing has been business as usual. As we move through a year where it’s more vital than ever to disinfect, sanitize, and prevent the spread of virus and disease, properly working plumbing and access to clean potable water are critical to world health. COVID-19 (coronavirus) is an evolving issue Mr. Rooter Plumbing is monitoring closely and its impact on our community. The news regarding the COVID-19 virus continues to change hourly. The health and safety of our employees, our customers and our community is our highest priority during this time. While we cannot control the unpredictability of this virus, we can take preventive measures to limit the spread and impact of COVID-19.
FRANCHIS E OF THE YEAR 2019
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technician prior to arrival. We use floor mats to clean our shoes before entering your home We put shoe covers on to protect your floors and prevent tracking in dirt After knocking on the front door, the tech takes 3 steps back. We provide you with an electronic invoice of the work performed We wipe down work area with disinfectant solutions at the completion of every service call We wear single-use gloves in your home or business
Additional Measure We Are Taking To Prevent The Spread Of COVID-19
● After knocking on the door, the tech takes 6 steps back.
Understanding Our Role in the Big Picture
● We all KNOW the proper coughing & sneezing etiquette and hand washing protocol
Properly working plumbing that delivers clean water and prevents disease isn’t a wish — it’s a necessity. Our mission is to keep our employees, customers, and communities safe. We can do this by being diligent and smart with every business interaction.
● We all have masks
By understanding that we have an important role to play in the health of our communities, we can empower our professionals to work with the pride and knowledge that they’re fulfilling an important job. Hard soap solidifies as it dries out, which means that it can end up sticking to the sides of your pipes. Switching to liquid soap stops this from happening.
Strict Adherence to Existing and COVID-19 Protocol Over the past 25 years our Plumbing Professionals have already been using best practices to maintain the health and safety of themselves and our customers. ● ● 28
Professionals always park their trucks in clear view. We let our customers know the name of the
● We use alcohol-based hand sanitizer when soap and water are not available. ● Plumbing Professionals are dispatched from home enforcing Physical Distancing ● We will wipe down all of our tools with disinfectant solutions at the completion of every service call ● Prior to first morning dispatch, the dispatcher calls us to see if we are healthy and able to work ● Although all of our team members are doing well, we do have a protocol in place in case someone does come down with symptoms
What You Can Do
● When calling in to book an appointment, please inform our Customer Service Representatives whether anyone in your home has been out of the country in the last 14 days OR if there is anyone in the home with flu like symptoms. Our CRS’s will do there very best to secure your call booking in advance when there is no risk in spreading the COVID-19 virus.
CONNECT | 2020 ISSUE 3
