IT Career Guide 2014/15 GO VERNMENT OF BERMUDA The Ministry of Economic Development The Department of E-Commerce
Inside Features 2 Popular ICT schools and programmes 3 The scholarship search 8 Popular ICT professions
Letter from the Minister
Whether in tourism, international business, arts, education, healthcare or other fields, technology is enabling us to transact business more efficiently, be more creative, develop new skills, solve global challenges, and better interact and collaborate with the world around us. The demand for talented ICT resources in all industries is expanding and local employers continue to require ICT professionals with various specializations. This Career Guide aims to provide you with examples of the diverse ICT careers available, as well as with information on educational requirements, the ICT landscape in Bermuda, and what’s expected of you. It even provides you with some of the timely topics being discussed by local industry. Be sure to use this and all other available resources to your advantage. Stay informed about the current state of affairs and keep abreast of the emerging ICT trends. Own your career and prepare yourself for the future. Welcome to the 2014/15 ICT Career Guide and we wish you much success as an aspiring ICT professional.
Dr., The Hon. E. Grant Gibbons, JP, MP Minister of Economic Development
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Questions You Should Ask Before You Enroll In a Degree or Diploma Programme Post-secondary education in ICT requires a tremendous investment in time, energy, and money. Many programmes are available worldwide that offer an excellent return on investment. However, we are rarely told that you only get out what you put in when, in fact, that is a cardinal rule. Before you select the programme that will put you well on your path towards your career of choice, you have to conduct thorough research. Be sure to ask a few important questions. 1 Does the programme suit my interests and career goals? 2 What type of job am I seeking when I finish the programme? Are my expectations realistic? 3 Do I have the time, energy and financial resources required to be successful in the programme? 4 What assistance is available: financial assistance, mentoring programmes, etc? 5 What are the faculty members’ credentials? 6 How often is the course curriculum updated? 7 Have I investigated my options thoroughly through research, visiting institutions and speaking with potential employers? 8 How else can I evaluate the quality of the programme? Remember that no question is a bad question. Ask as many questions as necessary to ensure that you are choosing the right academic path needed to reach your personal and professional goals. Here you will find some of the schools, universities, and programmes that come recommended by local professionals and leaders in the industry. While these programmes are popular, it is your job, as owner of your career in ICT, to research them and select the one which you believe meets your requirements best. You may not find your school of choice listed here and that’s O.K. There are multiple schools including Ivy League schools like Yale, Harvard and Princeton in the US, and Oxford and Cambridge Universities in the UK that are worth considering. Regardless of the school or programme you choose, it is your job to put in quality work. You will have to work hard regardless of the programme you enroll in, develop a proper work ethic, and make the most out of the experience. You will quickly learn that it’s not just your degree that will set you apart from other candidates but your skill and drive as well.
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Educational Institutions and Locations Bermuda Bermuda College Canada
Concordia University Dalhousie University Eastern College (formerly CompuCollege) McGill University Ryerson University University of British Columbia University of Ontario Institute of Technology University of Toronto University of Waterloo York University
U.S.A.
California Institute of Technology (Caltech) Carnegie Mellon University DeVry University Georgia Institute of Technology New England Institute of Technology New York University (NYU) Northwestern University Ohio State University Stanford University Texas A&M University University of California, Berkeley University of California, Los Angeles University of Chicago University of Michigan University of Pennsylvania University of Washington University of Wisconsin-Madison
U.K.
Heriot Watt University Imperial College London Kings College London (KCL) Suffolk New College UCL (University College London) University of Bristol University of Edinburgh University of Manchester
Balancing Act: School and the Scholarship Search Before submitting your application package, remember to go over your checklist once again to make sure you have filled out all of the appropriate blanks and enclosed all of the documents that were requested of you.
As a student, you probably feel conflicted between your scholarship search and the responsibilities of school. In addition to attending classes, you probably have responsibilities like extracurricular activities, volunteering and homework; not to mention that part-time job or internship you have your eye on, in addition to the hope that you will have a little time left over for some sort of social life. You’re also expected to find time to sleep. Like that’s possible.
And last but not least, do not miss your deadline. Late applicants aren’t usually considered at all.
Local Scholarship Offerings
With such a long list of responsibilities, it’s no wonder that the scholarship search is put on the back burner for most students. With today’s economic climate, however, more parents are requesting that their children assist with funding their post-secondary education through scholarships and bursaries. If possible for you, this means keeping those grades up and making scholarship applications a priority.
Bank of Bermuda Foundation IT Scholarship Level Undergraduate Amount $12,000 per year for 4 years Ewan Sampson Scholarship Trust Level Undergraduate Amount $12,500 per year for 3 years
When applying for scholarships, the best place to start is www.bermudascholarships.com, which lists most scholarships available to Bermudian students. Make sure that you look into scholarships for which you are eligible based on your academic standing, extracurricular resume and/ or your chosen major. Start your search early, read each scholarship’s criteria very carefully and note their deadlines. Create a checklist of what you need to provide in each application package as well as any important deadlines. This will enable you to avoid the rush of last-minute submissions.
St Johns Trust Company Information Technology Scholarship Level Associates, Diploma, Undergraduate and Post Graduate Amount up to $10,000 for up to 4 years
There are also a myriad of scholarships that span multiple disciplines in addition to many bursaries, loans, and grants available. For the complete listing, go to www.bermudascholarships.com.
There are many local businesses and organizations that offer assistance to students. This includes foundations and private companies as well as bursaries, loans, and scholarship awards set up in remembrance of past scholars through Cedarbridge Academy and the Berkeley Institute. Be sure to look into those as well, and see those funders’ preferences. When compiling your application package, make sure that you include all of the required information. Incomplete documents often result in a denied application. Most scholarship applications request two forms of references: one academic and one character-based. Make sure you choose your referees wisely because a good reference can make all the difference.
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What is the TLF? Since then, the Internship Programme has taken place every summer, targeting college students studying ICT and matching them with local employers for 12 to 13 weeks. The interns attend classes led by local leaders who develop and deliver the intensive programme and update it annually. The interns also engage in field work and team projects and validate their acquired knowledge through regular evaluations.
The Technology Leadership Forum (TLF) was founded in 2007 by the Department of E-Commerce and other public and private technology-focused organizations. It is a registered charity. The programme was developed in response to the need for qualified Bermudians in the field of Information and Communication Technology (ICT), with the intent to foster an interest in ICT as a viable career path among Bermuda’s youth. The goal of the TLF is to provide mentoring and professional guidance and to encourage dialogue, knowledge development and networking amongst industry participants.
In addition to practical experience earned through the onsite placements, the TLF’s students attend courses that focus on Business Continuity, Project Management, Data Warehousing, Programming, and Networking just to name a few. After successful completion of the programme, students receive a certificate of excellence.
In 2009, the TLF launched the Internship Programme as a tangible, active attempt to:
The TLF is looking for dynamic, enthusiastic and motivated students. If you are interested in working within the ICT sector, the TLF Internship Programme could be perfect for you. The programme provides you with the opportunity to be mentored by leading local executives, assisted by like-minded graduates who would form the beginning of a valuable network. You will also be exposed to training and hands-on experience that may not be offered at your college or university.
1 Provide hands-on experience by placing interns in a business environment, 2 Expose interns to theory, work skills and knowledge in the various areas of ICT, 3 Provide interns with useful information that would enable them to make informed career choices, and 4 Expose interns to educational and practical experience that would enhance their potential for employment in the future.
If you would like more information on the TLF Internship Programme, visit www.tlf.bm.
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2014 Graduates and Industry Leaders
Many of the options you are considering may be offered right here on the rock.
CISCO Academy Are you interested in pursuing world-class technical ICT instruction? Contact the Division of Professional & Career Education (PACE): the continuing education arm of the Bermuda College. Many of the options you are considering may be offered right here on the rock. Currently, there is a huge push both in Bermuda and worldwide to get more students interested in the ICT field. Your interest in computing indicates that you want to go into technology-rich occupations, which abound in Bermuda. PACE provides both new and returning students with the opportunity to master one of the most internationally recognized certifications in the computer networking industry, the CCNA Certification. The Cisco Certified Network Associate (CCNA) certification is a popular certification in computer networking developed by Cisco Systems. The programme helps maximize your investment in foundational networking knowledge and increases the value of your employer’s network. The CCNA validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks. Academy Instructor Eugene Phillips states: “CISCO Academy teaches students how to design, build, secure and troubleshoot computer networks, enabling students to develop the skills needed to compete in an increasingly technologydependent global workforce.” This program is the perfect gateway into the ICT field giving students practical experience with a wide range of CISCO equipment. The Cisco Academy is an intense year-long program broken down into four terms, each focusing on a different aspect of the certification. At the end of the year, the students take the CCNA Certification Exam and upon passing, they receive their CCNA Certificate. The CCNA Certification is valid for three years after which they re-sit a revised exam. The program works well for students who are currently enrolled in school or are working full- or part-time. Classes are taught at night, allowing for a flexible schedule. Students who begin and are unable to complete the program may defer their alreadyearned credits for up to two years before having to start over. Couple this program with the Bermuda College Information Systems Associates Degree Program or the Computer Network Administration Diploma and you are well on your way to a job in the ever growing ICT industry. 5
I couldn’t have Done it Without IT! Rachel Sawden of BermyDeals Local pioneer Rachel Sawden started BermyDeals in 2011. The website is a win-win for businesses and consumers alike: it provides an online marketing service for companies that dramatically increases exposure and traffic towards their business while introducing consumers to significant discounted products or services called “50% off deals” in Bermuda. It all started when Rachel noticed how daily deal marketing websites such as Groupon were growing exponentially across North America and decided to fill that gap in the market for Bermuda. Shortly after launching the company, Rachel attended a Small Business Networking Event held by the Bermuda Economic Development Corporation. “It was a great marketing opportunity and I made valuable connections that night.”
Technology is integral to BermyDeals as it is run completely online. One can see the “How This Works” video on YouTube and embedded on www. Bermydeals.com, which teaches customers how to use the site but also gets the word out about this new multi-platform business. In addition to the listings on the actual website, the company uses email and other social media platforms to promote the deals that are offered on the site. In order to be kept up to date with the various deals featured on the site, customers subscribe to the mailing list or follow BermyDeals on Facebook or on Twitter. When a deal goes live, customers are therefore directly notified with the name of the deal as the subject title. Technology is also utilized on the site through an e-commerce option which allows customers to purchase vouchers for their deals via credit card through a payment gateway that is provided by Bermuda’s First Atlantic Commerce. When asked what advice she would offer to someone who is interested in using technology to start a small business, Rachel said, “Technology is changing every day so I would recommend to always keep on top of these changes and the direction in which technology is heading.”
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5 LinkedIn Tips for Recent Grads LinkedIn is a powerful professional networking tool for people of any age, but it’s especially critical for recent college graduates who are building their networks and seeking job opportunities. Because of the high stakes of professional networking, using LinkedIn properly is vital. In order to truly leverage the site, you’ve got to keep your profile clean, professional, and engaging. A completed profile is critical, but so is ongoing participation in the site. If you’re a recent graduate, make sure you do the following:
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Write a strong profile headline. It is your opportunity to make the kind of first impression you want and to let people know what you want them to remember about you. As with any type of headline, it is meant to grab users’ attention so that they continue reading your profile. So not only give people a snapshot of your expertise but also a reason to continue reading about you.
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Make sure your profile is complete. It is important that the picture you’re presenting is complete. Your connections and prospective employers should be able to understand your work or internship, and your philanthropic experience in detail in order to evaluate your likely value as an employee. Add recommendations from colleagues or professors as well as skills and specialties. The more detail you include, the more the SEO (search engine optimization) of your profile is boosted, which will ensure that it appears higher in LinkedIn search results.
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Use it for research. More than a tool for networking and job searches, LinkedIn can be a powerful research tool: to gather information about the company and its employees, to know a little bit about someone before a meeting, or just to browse the extensive library of industry-related content.
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Participate. Participation includes regularly posting to your profile, joining groups, and connecting with fellow alumni or with persons in your same field of study and other industry professionals. Also, make sure you regularly update your profile to reflect new jobs, skills, volunteer experience and any other pertinent, new information.
Source: www.burnsmcdmedia.com
Customize your invitations. As you expand your network, personalize the message that you send when you invite someone to connect. This is a little act that makes a big difference: it shows your connection that you care enough about the relationship to send a personal message.
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Currently in Demand: Popular ICT Professions Interested in a career in Information and Communications Technology (ICT)? Currently there is a high demand for Bermudian professionals in the fast-growing ICT field. Students interested in pursuing a career in ICT will find a broad variety of options depending on their career goals but there are four such professions that are often overlooked and underrated.
could be figuring out how to price products and services or solving issues that cost companies money. This position is intellectually challenging and requires some public interaction. Data Analysts require strong analysis and math skills. A Bachelor’s degree is required for entry-level positions and a Master’s degree is required for some upper level positions.
As a Computer Systems Analyst, you would analyze dataprocessing problems and recommend ways to assist the systems to operate more efficiently and effectively. Whether you work with numerous types of systems or specialize to only work with a particular one, you must have a clear understanding of how technologies impact the needs of a business. There are different types of computer systems analysts:
Computer Programmers help create applications and systems software with a variety of different applications. They write codes to create software applications and operating systems, create games and publish applications, as well as develop educational and financial software. They also continue to assess programs that an organization is using and make updates if needed. Some programming projects can take a few hours and some can take years to complete. This profession requires a bachelor’s degree in Computer Science and is suited for creative and technicallyadvanced individuals.
√ Programmer analysts create applications that are designed especially for a specific organization, √ Quality assurance (QA) analysts are responsible for testing systems, and
A Software Engineer is an expert in the design and creation of software and custom applications. They often work in teams to create these products. Also, they need to have a firm understanding of design methodology and possess excellent communication skills. Software engineers are vastly trained in a range of technologies and usually, this position requires a bachelor’s degree in Computer Science and proficiency in writing code.
√ System designers assist in choosing the right software and hardware for the systems. A Data Analyst’s job description often consists of cleaning, importing, modeling and transforming data with the intent to understand an organization or make conclusions from the data for the use of decision-makers. This means that they
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Careers of the Future A cloud architect differs from those who actually design clouds: he or she actually works alongside the designer to secure the cloud platforms for the client and help them to determine what should be in the cloud and what should not. Also, cloud architects work with existing clouds to develop more efficient and profitable solutions for companies.
We’ve all been asked, “What do you want to be when you grow up?” As children, we answered with the name of a celebrity or superhero… but by the time we approached our high school graduation, we had much more realistic goals. When it comes to ICT, our options are varied and new ones keep coming up! The professions that many have pursued today (or even in the recent past) may soon become careers of the past. So, in the world of ICT, what does the future hold? Below are four jobs which will likely be in high demand in the future.
User Experience Designer If you’re always looking for ways to improve a product, or if you enjoy problem-solving at a theoretical level, then user experience designer (UED or UXD) may be the profession for you. UEDs are responsible for creating the look-andfeel of a computer interface, which allows them to produce a specific kind of human-computer interaction. They are responsible for the way a company’s product interacts with customers. Designers in this profession work in teams, applying their skills to computer products and websites. To become a UED, one would need to be certified and have extensive experience with HTML, Java and C++. Having an understanding of programs like Dreamweaver, Flash, Photoshop, and others is key.
They may not be on our radar yet, but rest assured that these professional opportunities are already in existence in other places. Ethical Hacker Ethical hacking is performed to assist companies or individuals in identifying possible threats on a computer or a network. In performing their work, ethical hackers often have to attack a security system on behalf of the system’s owner, seeking vulnerabilities that malicious hackers might utilize. That way, they test the security system using the same methods that malicious hackers would use - but they only do so with the prior permission of the owner. They do not exploit any issues found in the computer or in the network. Instead, they report them to the owner. This way, the weaknesses are identified and addressed.
Computational Linguist A computational linguist develops computers systems that deal with the human language and can perform tasks such as speech recognition, speech synthesis, machine translation, grammar, and many others. Individuals in this profession have a Master’s degree in computational linguistics or a related field such as computer science or mathematics. They must have excellent programming skills in computer programming and programming languages, such as C++ and Java. Last but not least, they should be familiar with natural language applications. Foreign language skills would also be beneficial.
To qualify as a Certified Ethical Hacker, one needs a Bachelor’s degree in Information Technology or Computer Science, networking expertise at the TCP/IP level, in addition to being a Certified Ethical Hacker (CEH). Ethical hackers also need experience in programming languages such as Perl, C++ and Java to name a few. Cloud Architect Cloud computing is growing in the ICT world, which makes cloud architects in high demand. Increasingly, companies and organizations are being offered the cloud to limit security risks, reduce information loss, reduce costs, and increase productivity. As a result, they need cloud architects to evaluate their needs and offer solutions.
What do you want to be when you grow up? 9
From the Corner Office – the Perspective of Seasoned I.T. Professionals Employers can provide an invaluable insight into what makes an employee desirable. If employees are an organisation’s most prized assets, then who better than three seasoned, local IT professionals, who run leading ICT companies on the Island, to clarify to us what employers in Bermuda-based businesses expect of their staff and to give advice to new entrants in the field? Advice received from (pictured left to right): John Kyle, Managing Director, Gateway Systems Limited Ronnie Viera CISSP, CISM, CISA, Chief Operating Officer of First Atlantic Commerce Vicki Coelho, CEO of Logic Communications may be a technical field that requires a specialised skill-set, demonstrating that you understand the business of the company you are working for provides real value to you, it and to its clients. Without added value, being just another IT person makes you a commodity. More than the specific skills you bring to your job, good problem-solving and communication skills are essential. The ability to speak to business users about their needs from an IT professional perspective, delivering a solution which satisfies those needs, individually or as part of a team, is critical to your professional and personal success. ICT is an ever changing profession, so you need to keep abreast of what is happening and personally prepare for changes. This may mean changing to a different aspect of ICT (e.g. networking to security) and doing so on your own initiative and personal time. Do not wait for the company to guide you as you must take responsibility for your own career.
What are the fundamental qualities which you seek in the perfect IT employee? Good interpersonal skills, a passion for lifelong learning, and the ability to work in a team environment definitely come first on the list. Of course, a solid foundation of knowledge in ICT is a must, but routine is not to be expected, and so a worker in ICT has to be flexible. Anyone joining the ranks must have the understanding that working in ICT is rarely a 9 to 5 job: the demands of the industry make it necessary to appreciate that you will have to work whatever hours it takes to get the job done. Also, it is important for someone entering the IT profession to have a relevant degree. However, given the constant changing nature of the industry, certifications are also important as one’s career progresses. Certifications have the benefit of demonstrating currency, which is highly beneficial. The education and experience, together, therefore provide a head start. Thereafter, a positive attitude, self-motivation and enthusiasm, and the willingness to continue learning both on the job and in one’s personal time are critical.
How does one keep abreast of developments in the ICT industry? If you thrive on constant change and challenges, then you will find that technology is an exciting, fulfilling career. The pace is very fast and opportunities abound. To take advantage of those opportunities, certifications and/or degrees are critical. However, their value is strengthened with related practical experience. Also, remember that in any ICT role, there are usually several ways of achieving the same goal. You should not assume that yours is the only idea or that it is the best. Team collaboration is expected and egos should be left at the door. Finally, read, read… and read! Speak and listen to others in the industry. Your personal and professional development is down to everyone as individuals with help from your friends, family, and professional contacts but in the end it is all up to you!
How does one keep abreast of developments in the ICT industry? Professional development must be on everyone’s radar at all times. Make sure to attend tradeshows, network with professional peers, and talk to others in the industry. Make time to regularly read on-line blogs and subscribe to ICT-related magazines. Last but not least, take refresher courses and training, and attend vendor presentations and conferences. Take advantage of any business-related training so that your ICT fluency extends beyond the technical aspects of your work into the bigger picture around your organisation. Although ICT 10
You Got the Job, Now What? Congratulations! You’ve finally found a job; all of the grueling job hunting and the stressful job interviews have finally paid off! I bet you are thinking you can finally relax… I’m sorry to say that this is just the beginning.
Below are some tips on how to be an effective employee that displays the soft skills that Bermuda’s employers are collectively requesting. It is the seemingly little things that go a long way.
Your training, experience, skills, and aptitude got you the job, your soft skills and attitude will allow you to not only keep it, but also to evolve and climb the ladder in the professional world. The recently published National Training Plan states that employers overwhelmingly expressed the need for polished employees who display developed soft skills, which are essential in any successful employee.
1 Arrive on time. Or better yet, be early, and don’t be so quick to leave once the clock strikes 5:00. Employers want to see who is dedicated to the company and who really wants to be there. 2 Remember to always dress appropriately. Dress codes are usually stated in the employee handbooks but some businesses have their own interpretation of what their dress codes are. When you go for your interviews observe the way that employees are dressed, so be sure to take note and follow suit.
When starting a new job, begin with the end in mind: think of the reputation you want to have in the workplace and work towards that. The Employment Act allows for a probationary period upon hiring: the first three to six months are a vital observation period for you as a new member of staff, but also to for boss. It is during that time that your supervisor or manager is evaluating your performance before deciding whether you’ve passed your probationary period successfully.
3 Be outgoing and introduce yourself to your new coworkers. Take every opportunity available to show that you are part of the team. 4 Keep commitments and make it your priority to meet deadlines: a reliable employee is valuable. Equally, show an unmistakable ability to accept and learn from criticism: you have years of evaluations ahead of you. Display flexibility and adaptability, and be sure to learn how to work well under pressure.
They want to know if hiring you was the right decision and often ask themselves: are you usually on time for work? Do you complete your work by the stated deadline? Do you work well with others? Do you represent the company well? Other soft skills such as a can-do attitude, customer service, business awareness, problem-solving, negotiation skills, and risk-taking are considered essential in the workplace: very often, a young professional’s interpersonal behaviors, and critical reasoning and judgment significantly outweigh their technical skills and professional experience.
To develop a successful career, you need to learn, very early, to own your career and to manage it. Soft skills are the often unrecognized element for success, but success depends on their mastery. Just as you would renew your IT certifications and learn new hard skills to enhance your professional capabilities, do not wait to be offered soft-skills training opportunities but seek them out regularly.
Figure 1 (Chart Source: www.isaca.org) What contributes Most to Accelerated Performance Relevant Experience
11% Technical Skills
Critical Reasoning/ Judgement
12%
31%
Locally, instruction in soft skills regularly takes place at the Department of Workforce Development, and at the Bermuda College’s Division of Professional & Career Education (PACE).
Organizational Cultural/ Motivational Fit
21% 26% Interpersonal Behaviors
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I couldn’t have Done it Without IT! Stephanie Lee of SociaLEE Consulting What services does your business provide? I help businesses learn to utilize social and digital media tools to market their business through consulting, training, workshops and classes. I also do some management of businesses social media presence. How does technology assist with the startup of your business? My business is focused on social media, which was born from the Internet and is reliant on the development of technology. To use it, I require computers and tablets. To manage the administrative tasks, I use data storage tools as well as online project management tools and apps. All I need is access to the Internet which allows me to access my documents on the cloud. I can therefore work from anywhere. How does the use of IT contribute to the success of your business? Social Media platforms were born from the advent of the Internet, and they grow and change as technology advances. As technology evolves, so do the tools which businesses use to market their products and services. It’s keeping up with these rapid changes that keeps me on my toes and makes life interesting. What are the different ways you use technology to support your business? All of my documents are on the cloud, which is key as it allows me to access my documents from anywhere, on virtually any device. With the changes in technology come new ways that businesses can market and communicate to current and potential customers. Do you use technology to obtain feedback from, and communicate with your customers, and if so how? I use a web-based survey tool to request and gather feedback from clients, and to collect customer and supporter information. The same tool helps me email newsletters and any special information, promotions and updates.
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Quick Chat with Sheldon Jones, Systems Analyst at Ascendant Group (TLF Alumnus) What was the most valuable lesson you learned at the TLF Internship Programme? The most valuable lesson that I learned was that it doesn’t stop with me. There were many ICT senior managers and executives who gave me the time to tell them about myself and demonstrate what I’m about. Although I’m not at that point in my career yet, I feel obligated to pay that forward to anyone who is in the same position I was.
What made you decide to pursue ICT as a career path? Technology has always been an interest of mine, especially software and web applications. I made a conscious choice to transition from my previous work to ICT where I could see myself building on that interest and learning new things.
I also learned that there is a lot more than the common perception of what ICT is. The programme really expanded my view of the available ICT career options.
How did you find out about the TLF? I learned about the TLF through different people in my network at Bermuda College. One student who went through the flagship year of the Internship Program told me about it, and an instructor also suggested that I apply.
How did the TLF Internship Programme fulfill its promise in terms of providing you with theoretical and practical knowledge of the ICT industry? The theoretical and practical knowledge were integrated through the course work. Although it was high-level introductions, the topics covered were given from the perspective of the instructors who were ICT professionals. We learned about budgeting from a Vice President of Information Technology and learned about governance from a CIO, so even the theory was presented from a practical standpoint. I learned aspects about the industry that weren’t covered in the degree program that I completed.
What attracted you to the TLF Internship Programme? Mainly the opportunity to experience a work environment different from what I was already accustomed to. I had previously spent time doing helpdesk work and I wanted to see more than that, especially considering that my main focus was on web development at the time. How did you like your time as a TLF Intern? The experience was fantastic! The opportunity to meet ICT professionals from different industries in Bermuda really showed me the possibilities in following this career path. Also, the network that was built with the other interns has been invaluable.
How do you keep abreast of the developments in the ICT industry? I read a lot of technology-related news. I find that new trends are covered many months before they begin to be applied industry wide, so it’s good to know what to expect even if it’s outside of your comfort zone. I know that executives are reading the same or similar articles, therefore it’s always good to be as prepared as possible just in case a discussion topic comes up or a project comes across your desk.
What was the most challenging aspect of the TLF Internship Programme? The most challenging aspect of the programme was managing the team project. The programme’s goal was to develop our leadership abilities. However, a team cannot consist of only leaders. It was necessary to sometimes compromise and accept decisions that we individually didn’t agree with. In the end, we submitted a good product that made use of everyone’s contributions. I learned that everyone goes through the challenges of having to work with what you’ve been given. It could be a short deadline, or a difficult team dynamic. In the end, you will be measured by what you produce, not by what resources you begin with.
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Keeping up with the Technology It is no surprise that continuous professional development is the key to advancement in most career paths, and that statement is no truer than when it comes to IT. Truly, even the best IT certifications eventually become obsolete. Here, you’ll find strategies for retaining your certifications and keeping your skills current and relevant to the day’s marketplace. Technically, not all certifications expire. Expiring implies that the certification becomes null and void. When certain technologies become outdated, the certification remains on your résumé but is inactive. Should that happen, you still have access to all of the same benefits that you enjoyed when the certification was current. Of course, no self-respecting IT professional wants to have a résumé that only contains inactive certifications: to show that your skill set is up-to-date, you must keep your certifications current. Thankfully, this does not mean that you have to start from scratch every time technology changes. Continuing education allows for incremental ways by which you can keep your certifications active. The average computer technician has to re-certify every 3 years depending on the certifications you hold. While many certification courses can be found online, many others take place locally. For online training, it is advisable that you visit the website that is associated with the exam you are looking to take. For local courses, Gateway Systems Ltd. is the only Authorized Testing Center in Bermuda. It offers courses for both desktop certifications and technical certifications including but not limited to Comptia+ Boot Camp, Multiple Microsoft Certifications and VMware Certifications. Media Tek Training Solutions also offers globally recognised training.
ICT in the National Training Plan In 2014, the National Training Board and the Department of Workforce Development released Part I of the National Training Plan. The Plan, which lays out the foundation of Bermuda’s workforce development strategy for the next ten years, covers topics such as the number of jobs available in all of Bermuda’s economic sectors. It also highlights the existing requirements and pathways that will enable Bermudians to pursue these opportunities. Throughout the Plan, two clear concepts emerge that transcend industries and economic sectors: 1 The island’s future depends on a well-planned, cohesive, and thorough workforce development strategy, and that 2 There is a significant need for Bermudians who are well-versed in soft skills. Looking Into ICT-Related Careers In its analysis regarding the Information Technology Pathway, the Plan, for instance, states that there is a critical IT shortage both locally and globally (information security, project managers, software technicians, infrastructure management, etc.) Yet, equally as important as degrees and certifications, Bermuda-based employers are seeking team members with good interpersonal skills, who are intelligent and analytical. They also stress that an international perspective is important. Soft Skills Stakeholders across the island confirmed again and again that soft skills are necessary in any successful employee. Bermuda needs a workforce that is more ethical, efficient and reliable, and composed of IT consultants that are comfortable with developing business analysis and documentation writing. Peering Into the Future Currently, there are very few software developers in Bermuda. This area has tremendous opportunities for the future so it would be a key area for Bermudian development. √ Should a casino license be granted to an existing hotel property, or be attached to the development of a new hotel property, then jobs in the IT sector would be created. √ Companies are downsizing and reducing working hours and the service business model will change radically in the future, which will give rise to a variety of jobs and operating hours. That, in turn, will demand a very flexible and talented workforce. √ Increasingly, the IT consulting industry needs employees with better academic and analytical skills to back up their technical abilities. √ Emerging trends impacting workforce needs include cloud computing. The National Training Plan is at www.gov.bm General workforce development courses can be found at www.gov.bm Bermuda Hospitality Institute (BHI) programmes online are at www.bhi.bm PACE courses are listed at www.bercol.bm/pace 14
Bermuda’s Future in Mobile Technology: It Could Be YOU! ago. He said that “the mobile technology industry offers a multitude of opportunities in an array of areas. The reality is that almost every one of those jobs is held by work permit holders. There is huge opportunity for Bermudian development in this market.”
There’s little doubt that wireless and mobile devices have the “wow factor” and that their use is only expected to grow over time. From where information technology professionals stand, their growing use has created new pressures to ensure that they function effectively and securely within a company’s network; taking into consideration across the multitude of brands and versions within the same brand.
With the advent of IP Television and smart TVs, we will need more people to provision networks and networks services. The information super highway (i.e. mobile technologies) is pushing away from just mobile devices into managed services. Mr. Caines therefore recommended that students looking to enter to the IT field have a look at Managed Services. “There aren’t many Bermudians that specialize in telecommunications IT and the field is growing rapidly.”
A lot more people are using their devices to run their businesses, and SME’s (small to medium enterprises) are on the rise in Bermuda. In larger organisations, instead of just manning a helpdesk, an ICT professional is managing a customer’s helpdesk along with their cloud. Companies are looking for a person who can merge management of mobile telecommunications with ICT.
What is needed to secure these highly-coveted jobs is qualifications, certifications, and experience. In order to gain experience, therefore, Mr. Caines encourages students to “put themselves out there and push for internships. Don’t be afraid to work for free. If there is ever a market for jobs in Bermuda, it’s in telecommunications.”
For ICT professionals looking to make themselves more marketable, gaining new expertise in working with and optimizing these tools can be a smart career move. Wayne, Caines, Non-Executive Vice Chairman of the Digicel Board, Bermuda, speaking on where mobile technology is heading and what opportunities may lie ahead for Bermudians, explained that many of the current positions in telecommunications were not here 5 years
If you have never considered a career in the mobile technology industry then look again. There are a slew of exciting, trend-setting positions that are continuously growing and evolving into something better. Are you the future of Mobile Technology?
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TechTalk Event: BYOD If not fully understood and regulated, BYOD can be a nightmare for any IT support person or department. Therefore, a pathway has to be found that alleviates company concerns and mitigates the threats of BYOD without depriving the organizations and their staff members of the convenience of this seemingly inescapable pull.
On July 24th, the Information Systems Audit and Control Association (ISACA) and the Business Technology Division of the Chamber of Commerce (BTD) held a panel discussion on BYOD: Bring Your Own Device. This recent trend in IT sees employees bringing their own devices (smart phones, tablets, laptops, etc) to work or using them to remotely connect to and access their workplace’s network and data.
Such a pathway would have to ensure that the organization’s network security remains paramount: secure the data, not just the device. Beyond password-protecting employee devices, companies would have to implement policies that might involve encrypting sensitive data, preventing local storage of corporate documents and/or limiting corporate access to areas.
A seemingly inevitable trend, BYOD helps employees be more productive by giving them the ability to telecommute, for instance, using devices with which they are comfortable: their very own. Other advantages to BYOD include cost savings for the company as well.
Any policy that is aimed at regulating BYOD within a company has to move beyond addressing immediate needs into developing a solution that is scalable and manageable, and that can grow with the organisation as its mobility strategy evolves and changes.
However, BYOD brings with it a host of challenges, such as security risks to the company data and higher IT support costs. As employees use their own devices to access corporate data, many IT departments now also have to keep up with frequent and continuous technology changes on various platforms. Figure 2 Advantages and Challenges of BYOD
• Asset management: no need to fund and manage a second device for employees
Advantages of BYOD
Challenges of BYOD
• Cost reductions: reduced hardware spend, software licensing and device maintenance • Employee satisfaction: they can work more flexibly • Enhanced productivity: employees are happier, more comfortable and often work faster with their own technology
• Security and compliance: risk of lower security due to the loss of devices and increased risk from threats such as hackers and viruses • Larger effort to provide proper network/ support capability and platform compatibility • Higher cost of integrating and supporting a diverse range of employee devices • Employee privacy through the use of devices with limited password protection
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Bermuda’s ICT Groups and Associations The .NET User Group (DNUG)
The Bermuda DNUG is a not for profit association and is dedicated to advancing .NET development on the Island by sharing knowledge and learning from each other. Group meetings are held three times a year and discussions range from coding techniques to general architecture to .NET “best practices”. When funds allow, the group will bring well known “celebrities” from the Microsoft development community to come and talk about their areas of specialty. The talks aim to be cutting edge, dynamic and interactive. Learning is the goal!
Information Systems Audit and Control Association (ISACA)
ISACA members cover a variety of IT-related positions, from IS auditor to consultant, educator, IS security professional, regulator, CIO, and internal auditor. It has evolved into a pace-setting global organization for information governance, control, security, and audit professionals. Its IS auditing and IS control standards are followed by practitioners worldwide. In Bermuda, the ISACA local chapter aims to provide lower-cost education, in-person training and exam preparation, in addition to a wide network of IT professionals throughout the island.
Business Technology Division, Chamber of Commerce (BTD)
The BTD has been in existence since the year 2000, having started out as the “E-Commerce Committee”, in response to the advent of E-Commerce as a new business delivery channel and new company start-ups providing related services. Over the years, the BTD has evolved according to the needs and realities of the Bermuda business environment and thus allows the division to offer initiatives and respond to local and international changes in ICT.
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I couldn’t have Done it Without IT! Qian Dickinson of VAONLINE.TV What services does your business provide? We allow our audience to stay connected to Bermudian entertainment and pop culture by uploading music, video, and photos.
How did your company get its start? The company was founded in 2007 after a casual conversation between my now founding partner Phil Davis and me. We saw passion as a real opportunity. At that time, I’d been an entertainer for a long time and both of our experiences within the industry locally and overseas allowed us to connect with our stakeholders. How did technology assist with the startup of your business? We didn’t have the overhead of a
brick and mortar, so technology allowed us to operate lean from day 1, with minimal set-up costs. Since then, we’ve adapted to technological change and continue to be excited to embrace new technologies along the way.
How does the use of IT contribute to the success of your business? Content is king but IT is the backbone to our whole operation. We live in a world where IT is evolving fast in every area. To remain competitive, we are constantly looking for ways to integrate emerging technologies whilst remaining true to our vision. What are the different ways you use technology to support your business? We use hardware such as a server for hosting, cameras for capturing HD video and 18
photos, and a computer for editing content and managing the website. We use software technologies including database and a content management system to run the website and process its content. Do you use technology to obtain feedback from, and communicate with your customers, and if so how? We are active across multiple media channels including Facebook, Twitter and Instagram. We monitor user feedback as well as web and social media analytics to gauge trends which provide significant insight into our audience and its needs and preferences. For instance, our mobile and tablet users outnumber our desktop users, so we recently made changes to our web design and converted the media players to make our website more mobileand tablet-friendly. This, in turn, allows our audience to remain connected to us on-the-go. Do you have any analytics or numbers regarding your online users, or trends on the increase of your customer base? Currently, we are being viewed in 44 countries. Our audience is primarily 18-35, 60% female - 40% male. The top 3 mobile devices viewing us are Apple iPhone, iPad, and Samsung’s Galaxy S III.
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GO VERNMENT OF BERMUDA The Ministry of Economic Development The Department of E-Commerce