GoGo Grandparent Medical Trip Concierge Service available for Older Adults and Veterans

For Solano County veterans and seniors aged 60 years or older, the Medical Trip Concierge Services Program provides up to 20 reduced cost trips per month to medical and other essential appointments around Solano County, utilizing Uber, Lyft, and B811 Medical Transportation through GoGo Grandparent. For many older adults, standard rideshare services are unsuitable since they may not have a vehicle opti mized for their specific mobility needs, such as being able to easily get in or out of a vehicle or offering storage for walkers and wheelchairs. GoGo Grandparent is a ridesharing service dedicated to older adults and those with a disability.

This Solano older adults Medical Trip Concierge Program using GoGo Grandparent was developed in response to the high priority mobility need of older adults and persons with disabilities to be able to travel to medical appointments. This need was identified after extensive outreach by the Solano Transportation Authority (STA) during city and countywide transportation summits conducted during 2017-18 to update the STA’s Solano County Mobility Plan for older adults and people with disabilities. The program was implemented in April 2019 and provides 20 reduced-fare Lyft and Uber rides to medical appointments for Solano County residents aged 60 and older.

The onset of the COVID-19 pandemic created an opportunity to expand the program to include ambulatory Americans with Disabilities Act (ADA) certified individuals who were unable to get to medical or other essential services using the Intercity Taxi Card program due to a shortage of cab drivers. In April 2022, the program was expanded to include Solano County veterans to enable them to get to medical appointments at the Martinez Veterans Affairs Clinic, two other locations in Contra Costa, and onto Travis Air Force Base. There are no age restrictions for either veterans or ADA-certified individuals with this program. In its most recent expansion, the Medical Trip Concierge Services Program partnered with B811 Medical Transportation to provide patrons with wheelchair accessible vehicles.

To date, the Medical Trip Concierge Services Program with GoGo Grandparent has provided 27,435 rides to Solano County residents.

For more information about the GoGo Grandparent Medical Trip Concierge Service or other Solano Mobility programs, please visit solanomobility.org or call (800) 535-6883, Monday – Friday, 8am–5pm.