Michael Hinshaw, Managing Director mhinshaw@mcorpconsulting.com Direct: 1.415.526.2651 Follow me: twitter.com/michaelhinshaw Visit us online: mcorpconsulting.com 87% of all consumers will never go back to an organization after a negative experience. 1 And a 2% increase in customer retention can have the same effect on profits as cutting g costs by 10%! 2
