Michael Hinshaw, Managing Director mhinshaw@mcorpconsulting.com Direct: 1.415.526.2651 Direct: 1.415.526.2651 Follow me: twitter.com/michaelhinshaw Visit us online: mcorpconsulting.com There is a territory that exists in the that exists in the borderlines between you and your customers. y and staying ahead of, customer expectations isn’t easy. isn t easy. isn t easy.