2013 ANNUAL REPORT Communities Matter at Your Public Library
From the Desk of the Library Director… Dear Library Patrons, Supporters and Friends of the Library: Twenty thirteen was a year of monumental achievement in the life of your public library. Increased funding was provided by the Alabama Public Library Service that allowed the library to acquire and replace outdated computers, laptops, printers, cameras and other technology needs that enables the library to continue to move forward in reaching its goal of a 21st Century Library. Twenty thirteen saw a lot of firsts for the library; capital campaign, enhanced voices, bigger goals, more yeses and fewer wait-and-sees. This unity of effort has led to a great morale boost among the members of the staff; a greater desire to learn a different approach and a willingness to work and think outside of the box. You have pushed us to forget about what we have done and dream more about what we can do and how we can deliver more services in varying ways to our community. You said, yes, we will keep some books but we should also embrace more technology and more ways to deliver that technology to the over 90,000 households in Montgomery County representing over 229,000 citizens. Your support is indeed a great equalizer in meeting the needs of the over 20% of persons living below poverty level in Montgomery county and the 85% of citizens who possess a high school diploma and may be pursuing a trade or college certificate/degree. That support has also enabled us to provide access to opportunities for the nearly 31% of the populace who possess a college degree so that they may continue to feed their minds through recreational reading material, job enhancement material, preparation to acquire new job skills and the continuance of life-long learning opportunities. The public library serves as the “People’s University”; no walls, no mortar, just you, your mind and access to information. The enclosed data represents how the staff approaches our new goals, how you, the users, utilize that information. For every dollar that the city, county, state and federal government invest in the public library it reaps a tripled benefit to our citizens. You will find data that supports the value of the public library to this community. Public libraries are about the business of providing access to new and old ideas, hard data, fun times, sharing what, when and how about the communities where we live and encouraging citizens to get to know one another through community programming. The cost to you for access to the Montgomery City-County Public Library is FREE! I, as the Library Director, salute Mayor Todd Strange, the Montgomery City Council, Chairman Elton Dean, the Montgomery County Commission, Library Board President Thomas McPherson, the Montgomery City-County Public Library Board of Trustees, Library Foundation President Judge Vanzetta McPherson, Montgomery City-County Public Library Foundation, and the Friends of the Montgomery City-County Public Library for the leadership shown in twenty thirteen; for their support and push for a 21st Century Library in Montgomery County. At no other time in my administration have I witnessed such a unified effort of bodies in support of the Montgomery City-County Public Library. For this support and push, our library staff will forever be grateful. And above all of the support from these bodies, our community and local businesses also gave their support to every effort we embraced in 2013, thank you, community and local businesses, for embracing our dream and vision. Grow with us, as we continue to work towards reaching higher levels, creating new spaces, providing broad access opportunities, sowing seeds of a progressive community and making Montgomery a place where we are all proud to call HOME. Kind regards,
Jaunita McClain Owes Library Director May 2014
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From the Desk of the Library Board President… Dear Patrons and Supporters: True to its calling, the Montgomery City-County Public Library has again provided a wide variety of services to its patrons to advance their literacy, enhance their knowledge, facilitate their skills in research and analysis, and help them become more technologically savvy. Our success is due to support from the city and county governments, good customer service from our staff, and increased usage by the public we serve. During this past year, our circulation totaled 390,571 (that figure does not include electronic access). As we acknowledge the heightened focus on e-communication, I am especially proud of the expanded computer classes, the availability of e-readers, and the endless array of services on the library’s website (including many online courses for students) that permit you to connect with us without ever leaving home. The Morgan Library became host this year to the Osher Lifelong Learning Institute [OLLI]. The program offers courses for mature adults such as history, literature, and the arts, and field trips to museums, gardens and factories. It is an exciting way to commune with others who understand that it’s never too late for personal growth and development. Not to be outdone, children and students remain a focus at all our branches as well. We continue to offer storytime, arts and crafts activities, homework and research assistance, and circulation of music, DVDs, and other audio materials. As you know, for the past two years, we have been planning to relocate the Morgan Library to One Dexter Plaza as a functional half of Questplex, a partnership with the Children’s Museum of Alabama. With the abandonment of Questplex, we have revised our plans, but we are still committed to delivering a relevant, futuristic, state-of-the-art facility with world wide access. Of course, funding continues to be a challenge to the Board of Trustees as we seek to maximize expenditure of taxpayer dollars. Please urge your city, county and state representatives to ensure adequate funding for the library and to support its requests for non-governmental funding. We are grateful for your past support and your contributions to our ongoing fund raising campaign. We ask for your continued support as we forge ahead. I trust that this report assures you that your library is providing quality information/learning services to the community. Thank you for being a library patron and supporter. Please visit one of our 11 branches soon and let us know how we’re doing and how we can improve our services to meet your needs. Remember: Lives change at your public library! Sincerely,
Thomas McPherson, Jr., President MCCPL Board of Trustees
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We Have Books‌ But We Also Have Much, Much More!
Todd Strange Mayor City of Montgomery
Elton Dean Chairman Montgomery County Commission
During 2012-2013, nearly 1,000,000 times patrons walked through the doors of the eleven library locations of the Montgomery City-County Public Library System. Some came for books, the traditional mission of libraries. Others, however, came for educational programs, to access computers, to conduct genealogy researches, or get homework help. Students from grades kindergarten through 12th grade received homework assistance from live volunteers in reading, math, English, spelling, Social Studies, and online assistance in a variety of subjects. Children listened to stories over the phone via the library’s Dial-a-Story or while in the library for story hour. Newcomers to the area learned more about the community, the city and the county. Avid readers discussed literature with their book clubs. Some used camera-equipped computers to Skype family and friends. Some just stopped and read magazines and newspapers. Still others came to attend meetings and workshops.
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Public Libraries Enrich the Culture of a Community... When patrons of all ages and backgrounds visit the Montgomery City-County Public Libraries, they find free access to books and online resources, along with expert guidance from professional librarians. Libraries serve as gathering places for the community, open doors to early and lifelong learning, while supporting entrepreneurship. Here, anyone can stop in, find a new idea, enjoy lighthearted entertainment, travel through history, build a connection with the community, better understand the world around them or search for job opportunities.
Legal Forms Library When you need Legal Forms, The Alabama Legal Forms Library is what you need. Forms can be obtained in several ways. You can search by keyword in the search box, browse by Sample Searches or browse Categories by alphabet. An array of subjects are covered from Adoption to Workers Compensation; and from Affidavits to Wills. When you locate the form you need, click that title to display details about the form and to access the download link.
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Alabama and Local Databases Encyclopedia of Alabama (EOA) is a free, online resource on Alabama history, culture, geography, and natural environment. This site offers articles on Alabama’s famous people, historic events, sports, art, literature, industry, government, plant and animal life, agriculture, recreation, and so much more. For an introduction to EOA’s content, please read historian Wayne Flynt’s essay on Alabama. Visit Encyclopedia of Alabama’s new Federal Road page, which is part of the Federal Road Initiative, a program of the Alabama Cooperative Extension System to highlight sites of historical and cultural interest on or near the path of the Old Federal Road. The road, which stretched from Milledgeville, Georgia, to coastal Alabama, contributed to the development and growth of communities in Alabama and runs through Montgomery County. Visit Encyclopedia of Alabama’s new Becoming Alabama feature, which arranges its content by three periods of national upheaval—The Creek War of 1813-14, The Civil War and Emancipation, and The Civil Rights Movement. Anniversaries connected to them will converge between 2011 and 2015 and this section helps to tell the story of events that unfolded 200, 150, and 50 years ago. Proof of Montgomery’s distinction as the Most Historic City in America and the “Best Historic City” in America.
www.mccpl.lib.al.us TumbleBooks Library TumbleBooks Library in English, French and Spanish and for iPads and Mobile Devices TumbleBooks are animated books with illustrations that speak, to teach young children the joys of reading in a format they’ll love. TumbleBooks son libros animados, con ilustraciones que hablan, para enseñar a los niños más pequeños los placeres de la lectura en un formato que les encantará. BiblioEnfants est une collection en ligne de livres d’images animés et parlants qui apprendront aux jeunes enfants les joies de la lecture dans un format qu’ils aimeront. You’ll find Story Books, Math Stories, Chapter Books, Videos, Graphic Novels, Puzzles & Games, Language Learning, Nonfiction Books, Playlists and Featured programs. 7
Information Comes in Many Formats... In addition to books, media and other reference material, Montgomery City-County Public Library offers a number of other programs for the community. The library has a regular blog appearing on the Montgomery Advertiser’s Web site as well as on the library’s website. Each location now has a Facebook page, sharing information with the community. Appearing in the Montgomery Advertiser each Sunday is a list of titles added to the collection during that week. A Newly Released Titles publication is printed each month. For further information on new releases, there is Book Page, a selection guide for new books whose editors evaluate and select for review the best books published in a variety of categories. Only highly recommended books are featured.
Databases for Kids Here you will find the American Heritage Children’s Dictionary which contains 14,000 accurate and simple entries for children in grades 3-6, Funk and Wagnall’s New World Encyclopedia which indexes over 25,000 records covering an array of topics and contains various images, Pictures of over 470,000 dynamic and educational images in diverse areas; and subjects such as Animals, Art & Music, Health, History, People & Places, Science & Math, Sports, Stories, Fun Facts, and more. Especially designed for young children...
For Parents… Encouraging Your Children to Read
The list below are some of the links that can be found through the Children’s Page for parents to find sites that provide great suggestions for helping children develop and maintain an interest in reading:
• • • • • •
20 Ways for Parents to Encourage Reading Children Who Can Read, But Don’t Tips for Reading Aloud with Elementary School Children Books & Reading from Scholastic Parents, Home of Parent & Child Magazine Choosing Books for a Reluctant Reader Children’s Literature Web Guide, a general guide to what is on the web for Children’s literature
Homework Alabama is the premier homework assistance program in Alabama for grades K through the first 2 years of college and provides guidance and assistance in completing homework assignments. On the web at www.mccpl.lib.al.us Sunday through Thursday between the hours of 3 pm and 10 pm. Sponsored by the Alabama Legislature and the Alabama Public Library Service. 8
We Help You Find Your Resources… One of the benefits Montgomery City-County Public Library provides is that of trained specialists who are ready to assist the public with research projects. During FY2013 our librarians answered 83,367 reference questions and provided assistance to patrons more than 125,213 times. The reference collection provides an opportunity for citizens to research facts and data, compare costs of products for purchase, evaluate stock market investments. Librarians assist patrons in formulating a research approach when using online and printed sources. Reference Librarians can assist with whatever the need might be! Friends of Montgomery Public Library President signs on to Zinio to find a magazine
The Library is Everywhere! The online catalog, iBistro, makes it possible for anyone to access the library catalog from home, in the library or anywhere in the nation to see what materials are available, which library location has it, renew material or even place a hold on material. In 2012-2013, the library’s website had 660,168 visits. Twenty-four thousand eight hundred twenty Alabama Virtual Library remote users accessed AVL 135,240 times. This database provides students, teachers, and citizens of Alabama online access to essential library and informational resources. It is a group of online databases that have magazine, journal and newspaper articles for research.
The New Teen Pages! Check out the new teen pages...
you’ll find... • • • • • •
•
Some bookshelves with awesome reading suggestions. Background information on your favorite authors. Information about upcoming events at the library. Websites that can help when you’ve got homework. REALLY COOL media wall with video trailers of books and authors. Bookshelf gives a list of recently published titles that teens can access in the library or at home. Browse New Additions, Award Winners, Mystery, Realistic Fiction or Fantasy/Science Fiction.
From The Children Page...
Daniel Tiger’s Neighborhood Daniel Tiger’s Neighborhood is a new animated program for preschoolers ages 2 to 4 which builds on the pioneering PBS series, Mister Rogers’ Neighborhood. This new series, for a new generation of children, tells its engaging stories about the life of a preschooler using musical strategies grounded in Fred Rogers’ landmark social-emotional curriculum. Through imagination, creativity and music, Daniel and his friends learn the key social skills necessary for school and for life. 9
Osher Lifelong Learning Institute (OLLI) at Morgan Library OLLI is a partnership between MCCPL and the University of Alabama. The program offers mature adults lifelong learning opportunities through courses, tours, travels and subjects chosen by the program participants to meet their personal enjoyment. The program content is determined by selected adults who serve on the local OLLI board and share the ideas and suggestions of its members. The library provides space for each meeting and supports the program by advertising the schedule and encouraging its adult patrons to attend the programs. There is a minimal annual fee.
Online Resources Under Online Resources, you will find Online Book Clubs and EBooks. With Online Book Clubs, you can get daily excerpts from
To learn more about this wonderful new opportunity, contact Morgan Library 334-240-4999.
a book emailed to you. You can choose from Fiction, Nonfiction, Teens, Business, Romance, Good
Students Resource In Context
News, Science Fiction, Mystery,
Whether you are a librarian, teacher, student or general researcher, there are a number of tools available to help you make the most effective use of this database. Subjects range from the 1900s to the 2000s and from A -Z for topics ranging from John Adams to Zula. Also included are Curriculum Standards for US, Australia, England, Ireland, New Zealand, Scotland, and Wales.
Thriller, Pre-Publication , or Classics. You can also join the Audio Book Club, the First Look Book Club or Author Buzz. Join Author Buzz and you can meet three to six authors a week who will write special notes exclusively for you.
Business Databases Feature...
It will give you an opportunity to
• • • • • • •
The United States Census Encyclopedia of Alabama Small Business Resource Center Business Newsbank Business Source Premier Vocational Search Valueline Gale Legal Forms
there were 1,274 members of On-
Valueline is a complete, multidimensional investment management solution that enables investors to make timely, better-informed investment decisions. (Valueline can only be accessed in the library).
then enter your email and you
get to know these authors and their novels up close. In FY13 line Book Clubs and this resource was accessed 25,480 times. To join, go to www.mccpl.lib.al.us, choose Online Resources on the left, click Online Book Clubs, choose those that fit your fancy, will receive an excerpt everyday! Just one more way to continue to dream and fantasize about life. 10
In Numbers 184,594 residents have an MCCPL library card:
678,020 Total Checkouts
2,642 rs of age a e y 5 to Birth 13,591 age f o rs a e y 1 Six to 1 ,969 of age 29 rs a e y 8 1 Twelve to 138,392 p u d n a 9 Age 1
Books fr
om the A
dult Coll ection om the Y oung Ad ult Colle Adult M ction edia Coll ection Young A dult Med ia Collec tion Books fr om the J uvenile Collectio Juvenile n Media C ollection *Outrea ch/ Exte nsion Se format t rvices, -in otals cluded in *Bookm obile - in cluded in format t Downlo otals adable E lectronic Collectio Total Ch n eckouts Books fr
247,689 41,711 146,921 31,464 192,235 18,000 *10,982 * *21,794 678,020
1,396,192 library visits, reference questions, electronic usage, programs, etc. 63,847 ograms pr ed or ns po -s ry 2,106 libra programs) People attended 920,121 Teen and Adult , es im yt or St ng (includi 83,367 Libraries Visitors to Eleven eleven libraries 737 ns answered in io st ue Q ce ary Program 6, en br er Li er Ref m m Su e rams during th tended 195 prog 183,815 at s lt du A d an n Childre y ar br rces in the Li mmer 537 Electronic Resou oks during the Su bo People used the en te fif t as le reading at ded to children Certificates awar 12,555 m ra Library Program Library Prog ts in the Summer 125,213 an ip ic rt pa by ad Books re s on ti es qu s to reference in finding answer ed st si as s on rs Pe
28,141
is the total number of hours all 11 library locations were open to the public 11
Highlights of 2012-2013 Questplex was introduced as a partnership between the Alabama Children’s Museum and the Montgomery City-County Public Library (Juliette Hampton Morgan Library). Questplex is designed to become a major technology center for the citizens of Montgomery County presenting seventeen modules and covering such areas as a Global Classroom. Patrons will have an opportunity to engage in classes being taught from around the world; Alabama Technology exploring the role that Alabama plays on the world technology stage and how that technology benefits the citizens of Alabama and Montgomery County. Available at www.mccpl.lib.al.us.
uestplex
DEMOGRAPHICSNOW was added to the library’s collection of electronic resources in 2013, this database provides access to the most current available demographic data on communities throughout the United States including Alabama and Montgomery County. Data is current, up to date and is in an easily accessible format and can be assessed from home, office, inside the library or at school. Available at www.mccpl.lib.al.us. Added to the library’s collection of electronic resources in 2013, Learn4Life offers a wide range of highly interactive courses that you can take entirely online. Using your MCCPL library card you can enroll in courses that will help you to develop new skills or improve on current skills. Courses run for six weeks and new sessions begin every month. Courses cover technology, software, personal development, accounting and finance and a large array of other subjects. Available at www.mccpl.lib.al.us. Added to the library’s collection of electronic resources in 2013, this database and provides access to a large range of interactive language tutorials that allows users to learn a new language in the comfort of their home. Languages include Spanish, French, German, Italian, Russian, Mandarin, Japanese, Korean, English as a Second Language, and many more. Available at www.mccpl.lib.al.us. Added to the library’s collection of electronic resources in 2013, ZINIO provides access to over 70 popular magazines from home, office or school. Available at www.mccpl.lib.al.us. Added to the library’s collection of electronic resources, TrueFlix™ is the only online resource that leverages the award-winning True Books content to help students hone literacy skills, build knowledge of subjectarea content, and cultivate 21st Century skills through the inquiry process. 12
Freedom Flix features dynamic ebooks of the Children’s Press bestselling Cornerstone of Freedom series that include embedded popup features such as maps, timelines, virtual tour clips, primary source videos and audio clips enabling history to come to life. Freedom Flix removes the word BORING from the child’s vocabulary. BookFlix is a new online literacy resource that pairs classic video storybooks from Weston Woods with related nonfiction eBooks from Scholastic to build a love of reading and learning. The engaging way to link fact and fiction, BookFlix reinforces early reading skills and introduces children to a world of knowledge and exploration. Grades PreK-3. All are available at www.mccpl.lib.al.us. ♦ Received a $60,000 grant from the Alabama Public Library Service in support of the Radio Frequency Identification Project for the Pintlala and Hampstead Library Branches. Both libraries now have self-checkout equipment and can better manage their collections with this new service. The Library Service and Technology Act (LSTA) provided the funding via the Institute of Museums and Libraries. ♦ Received an additional one-time $75,000 grant from the Alabama Public Library Service in support of the upgrade of technology in all libraries. The Library Service and Technology Act (LSTA) provided the funding via the Institute of Museums and Libraries. ♦ Received an additional state aid award of $47,714 from the Alabama Public Library Service in 2013. Total State Aid Award in 2013 was $230,226. Funds used to enhance the purchase of databases and the upgrade of technology. Provided as support of access to service by the Alabama State Legislature. ♦ Developed and implemented an eighteen month training program with the Alabama Training Institute to improve, enhance and encourage the library staff to THINK BIG while crossing the line to success!. Training program began October 1, 2013 and approaches leadership from the theme of Questing for Knowledge, Questing to provide Quality service to the public, Questing to learn more about the community in which the library lives. YourQuest, CityQuest, MyQuest. Budget funding provided by the Mayor, Commission Chairman, City Council and County Commission. ♦ Added 14,027 print items to the collection, representing over 5,529 individual print titles. ♦ Achieved an all-time BLOG hit of 8,932 visitors. ♦ Created FaceBook pages for each of the eleven locations. 13
♦ Designed and introduced new program for Dads and their Daughters in the Juliette Hampton Morgan Library the 2nd Saturday of each month. The program was conceived by one of the library’s young fathers, Mr. Ron Simmons, who wanted to encourage other fathers to spend some free quality time with their daughters as he was doing on most Saturday mornings in the public library. Community leaders stop by to read stories and play games with all children but the primary focus is on girls. This program is supported by Dreamland BBQ and the City and County of Montgomery. ♦ Implemented new safety measures in all library buildings with the assistance and guidance of the Community Policing Division of the Montgomery Police Department. ♦ Purchased and trained library staff on the use of iPads, laptops, Kindles, and other devices for use in programming. ♦ Redesigned the Back to School Boot Camp to provide a greater experience of the goals of the program in preparing students to return to school ready to begin the process of learning. ♦ Donated $868,203 worth of reference books to the Montgomery Public Schools to assist students in classroom research. ♦ Introduced more secure library patron records by adding pictures of patrons to the library card record. Ensuring that patrons may check out material by showing a picture ID. MCCPL card continues to be the preferred method but is not required. ♦ Proctored 121 exams for persons in the community who are engaged in online learning. This effort provides an official place for our citizens to take required tests to complete certification, etc. for jobs and degrees.
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2012-2013 Revenue and Expenditures Audited Total Revenue
$4,922,343
City of Montgomery
2,891,844
Montgomery County
1,368,018
State Aid
230,226
LSTA Grant
135,000
Donations
60,679
Other Sources
90,455
Program Services
142,615
Interest Income
3,506
Total Fund Balance
668,905
Total Expenditures
4,725,855
Cultural & Recreation
4,626,123
Capital Outlay
99,732
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FUNDING Montgomery City-County Public Library Balance Sheet Governmental Funds For the Year Ending September 30, 2013
ASSETS
Operating Fund Cash & temporary Cash investments
322,359
Other receivables
76,089
Due from other funds Total Assets
Local Appropriations City-County Fund 27,644
State Aid Grant Fund 189,841
Endowment Fund
Total Governmental Funds
101,506
641,350 76,089
150,000
9,588
8,064
548,448
37,252
197,905
167,652 101,506
885,091
LIABILITIES AND FUND BALANCES
Accounts payable
30,714
15,951
1,869
48,534
Due to other funds
8,099
150,000
9,553
167,652
38,813
165,951
11,422
216,186
Total Liabilities
Fund balances: Non-spendable
101,506
Restricted
61,800
Unassigned
447,835
(128,719)
Total Fund Balances (deficit)
509,635
(128,719)
186,483
101,506
548,448
37,232
197,905
101,506
Total Liabilities and Fund Balances
186,483
248,283 319,116
Amounts reported for governmental activities in the statement of net assets are different because: Capital assets used in governmental activities are not financial resources and, therefore, are not reported in the funds Net assets of governmental activities
101,506
668,905
$12,390,620 $13,059,525
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Montgomery City-County Public Library Statement of Revenue, Expenditures and Changes in Fund Balances Government Funds For the Year Ended September 30, 2013 Operating Fund
Local Aid Endowment Total Appropriations State Grant Governmental City-County Fund Fund Funds Fund
REVENUE: State Aid Grant LSTA Grant
230,226
230,226
135,000
135,000
Local appropriations: City
2,891,844
2,891,844
County
1,368,018
1,368,018
Miscellaneous revenue: Interest income Donations Program services Other sources Total Revenue
2,499
1,007
3,506
60,679
60,679
142,615
142,615
90,455
90,455
431,248
4,259,862
230,226
159,690
4,253,913
212,520
1,007
4,922,343
EXPENDITURES: Cultural and recreational
4,626,123
Capital outlay
99,732
Total Expenditures
259,422
4,253,913
212,520
Excess (deficiency) of revenue over (under) expenditures
171,826
5,949
17,706
1,007
196,488
NET CHANGE IN FUND BALANCE
171,826
5,949
17,706
1,007
196,488
Fund Balances at Beginning of Year
337,809
(134,668)
168,777
101,506
472,417
$509,635
$(128,719)
$186,483
$101,506
$668,905
99,732 4,725,855
OTHER FINANCIAL SOURCES (USES) Local Appropriations CityCounty Fund to City’s Capital Projects Fund Total other financing sources and uses
Fund Balances (Deficit) at End of Year
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Public Libraries Are a Cost-Saving For Every Patron… Access to information is a priority goal of service of your public library. That goal is achieved through the circulation of library material in varying formats and access to electronic information via the web site. In FY2013, your public library’s major funding was provided by the City of Montgomery and the Montgomery County Commission (87%). Additional funding provided by the State of Alabama through the Alabama Public Library Service (APLS) as state aid support. APLS also administers the Library Service & Technology Act (LSTA), made annually via the Institute of Museums and Libraries (a federal competitive grant program) (13%). Additional program support was provided by the Town of Pike Road for the Pike Road Library, Friends of the Montgomery Library, Pike Road Friends of the Library, Bertha P. Williams Library Rosa L. Parks Avenue Branch Friends of the Library, Ramer Friends of the Library, Pintlala Friends of the Library, Pine Level Friends of the Library, The Lowder Foundation in support of the Hampstead Branch Library, Beulah Baptist Church, Mt. Gillard Baptist Church, Montgomery Junior League, Councilman CC Calhoun, Councilman Jonathan Dow, Councilman Tracy Larkin, Commissioner Jiles Williams, Representative John Knight, Senator Quinton Ross, Mr. & Mrs. Thomas McPherson, Dr. Katie Bell, Mr. Chester Mallory, Alabama Power Company, Wal-Mart, Dollar General, Chick Fil-A, the library staff and citizens who truly believe in access to information for all people.
Circulation Of Printed Material ◊ Books ~ MCCPL circulated 481,635 printed items at a value of $60 per item. That circulation of printed items is valued at $28,898,100 savings to the citizens of Montgomery County if you had to go out and purchase each of those items. ◊ Books on Tape ~ 8,774 books on tape were borrowed during this period. If you, our users, had to pay $10.00 per use, it would cost you $87,740. However, because you are a citizen in Montgomery County, you saved the same amount. ◊ CD/DVD/VIDEO/DVS/KITS ~ 23,706 items were borrowed which fell into the listed categories at a value of $10.00 per use. Those loans equate to $237,060 savings to the citizens of Montgomery County.
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Library Services Services include the following: ◊ Computer use ~ The library’s computers were utilized by 222,240 citizens at a value of $20.00 per use. The savings to those citizens $4,444,800. ◊ Computer Lab Use ~ The computer lab provided 26,807 Montgomery citizens the opportunity to use a computer to access information at a value of $25.00 per use. The savings to those citizens $670,175. ◊ Reference Questions ~ So many questions are asked by our citizens. Each time a question is asked, the Reference Librarian logs each new question answered. 83,367 questions were asked of your Librarians. If you had to pay for each question answered, we would value our answer at $25.00 per answer. The value of that service would be $2,084,175 savings to you, our patrons. ◊ Reference Assistance ~ How we assist our patrons in finding answers to their questions does not take as much time as finding the answers ourselves, thus 125,213 times that your Librarian assisted you in finding your own answers saved you $1,252,130 at a cost of $10.00 per assistance. ◊ Computer Classes ~ We value each time we are given to narrow the digital divide through teaching someone how to use the software provided by the public library. If you, the user, had to pay for the computer classes you would be charged on average $63.00 per class. Your public library presented 49 classes over the twelve months of this analysis. Your savings are valued at $3,087. ◊ Dial-a-Story ~ Reading, Listening and Hearing a story read or told to a child helps to develop the child’s cognitive skills. We encourage all of our young people to call our Dial-A-Story numbers 24-7 and hear a story. 1,053 young people dialed the number at a value of $10.00 per call; that’s a savings of $10,530. ◊ Telephone Renewal ~ In this time of high fuel costs, closed highways, etc. being able to call in and renew a book is essential to friendly library service. 53,318 library users called in to renew their books at a value of $2.00 per call yielding a savings of $106,636. However, if you had to drive down to the library to renew the item, the per gallon cost of gas was a savings of $186,613 at a cost of $3.50 per gallon of gasoline. ◊ Programs ~ 2,106 programs were presented during this period, a value of $50.00 per program. The programs saved you, our users, $105,300. 19
◊ Attendance ~ If you had to pay a fee to attend those 2,106 programs with an attendance of 63,847 at a value of $11.00 per person, we would have made $702,317. However, we saved you, our users, money by offering free programs which help improve the quality of your life. ◊ Web Visits ~ The second most visible image of the Montgomery CityCounty Public Library is its web page and is seen and used by people all over the world. It provides a glimpse of the value of the public library to the Montgomery Community. 660,168 users visited the library’s web site. The value of those visits is $5.00 per visit. The savings to the citizens of Montgomery County $3,300,840. ◊ Patron Assistance ~ General help was provided to 208,580 users at a value of $5.00 per use. The value of the savings to our users is $1,042,900. ◊ Media Viewings ~ 31,235 viewed items from the Media Department at an average value of $10.00 per viewing. The savings to our viewers $312,350. ◊ Interlibrary Loans ~ The Library borrowed 669 books through interlibrary loan for its users. The value of each individual loan is $30.00, which is a saving value of $20,070. The Library loaned to libraries outside of your library 441 books at a value of $30.00 per loan. The total value of loan was $13,230. The total value of sharing information with other libraries is $33,300. ◊ Wireless Services ~ The library listens to your expressed needs and you have indicated a desire to access the web resources from any place within the library, thus we initiated the installation of wireless services. 25,035 patrons utilized the service over the past year. If those patrons had to pay to use the service, we would value the service at $25.00 per use. However, our citizens saved $625,875 by providing this free service to our community. ◊ Database Searches ~ 131,793 database searches were conducted by patrons at a value of $20 per search. The total savings to our patrons for this service was $2,635,860. ◊ Downloadables ~ 21,794 items were downloaded from OverDrive, our downloadable electronic library collection, at an average value of $30.00 per item, savings to you, our patrons is $653,820. ◊ Proctored Exams ~ The library provides exam proctoring to the public at a cost of $89 per exam. One hundred twenty-one (121) patrons needed that service. Had the library charged a fee to the patron, the library would have earned $10,769 however, the services of the libraries are FREE to its patrons thus the savings to the patron is $10,769. 20
The total Savings Value to our citizens is $47,437,677. Money not spent by our users because you have decided that a public library is the place to collect material and share again and again. Allowing you, the regular citizen of Montgomery County, to utilize your personal resources to support other areas of your lives.
Conclusions For every dollar we spent, we returned a value of $9.64. From the $4,922,343 budgeted, the library returned a value of $47,437,677. A savings to the citizens of the City of Montgomery and Montgomery County of $42,515,334 for the period of October 1, 2012 - September 30, 2013. Worth Their Weight is a model utilized by public libraries in the United States to compare actual budget to services offered. It is a discipline which is still in development stages. The values of the services is pulled from documented sources, i.e. the actual average cost of a new book added to the library’s collection. Services, i.e. computer use, computer lab use, etc. is based on national figures provided by SW Ohio CBA in Worth Their Weight. The Americans for Libraries Council’s publication “Worth Their Weight” was funded by the Bill & Melinda Gates Foundation.
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During October 2013, the public library completed its third patron satisfaction survey through the use of Survey Monkey. During this same period of time, the library conducted its second survey on computer use in the public library. 1,972 patrons who used the library during the last two weeks in September of 2013 and had an e-mail address on file received the survey; of that number 249 of the addresses were returned as a non-valid address; 330 patrons chose to complete the survey over the library’s website. Of the total # of surveys sent out, 267 patrons responded. Here are the results.
Montgomery City-County Public Library Patron Satisfaction Survey - October 2013 Q1: When you visit the library, do you find the book you need?
Answer Options
Response Percent
Always
42.5%
Sometimes
52.2% 95.0%
Q2: If you do not find the book you need, does the staff offer other choices?
answered question
591
skipped question
6
Answer Options
Rating Average
Always
58.5%
Sometimes
28.8% 87.3%
Q3: Does the staff offer to find the book at another one of our library branches?
answered question
591
skipped question
6
Answer Options
Response Percent
Always
77.2%
Sometimes
15.5% 92.7%
Q4: How important is the library to you?
answered question
549
skipped question
48
Answer Options
Response Percent
Extremely
70.1%
Very
27.6% 97.7%
24
answered question
588
skipped question
9
Q5: How often do you visit the public library?
Answer Options
Response Percent
Daily
15.1%
Weekly
42.6%
Monthly
29.3% 87.0%
Q6: When you call one of our library locations, is the staff helpful, friendly and kind?
answered question
584
skipped question
13
Answer Options
Response Percent
Always
85.6%
Sometimes
12.7% 98.3%
Q7: When you ask for assistance, is the service courteous & professional?
answered question
591
skipped question
6
Answer Options
Response Percent
Always
80.5%
Sometimes
9.2% 89.7%
Q8: How often do you ask the librarian for help with using the collection?
answered question
586
skipped question
11
Answer Options
Response Percent
Always
16.0%
Seldom
19.4%
Sometimes
49.4% 84.8%
Q9: Do you have access to a computer at‌(check all that apply)
25
answered question
583
skipped question
14
Answer Options
Response Percent
Home
75.6%
School
19.1%
Work
40.6%
Other public place
26.2%
answered question
591
skipped question
6
Q10: Are the computers helpful in assisting you in completing your research?
Answer Options
Response Percent
Extremely
49.7%
Very
20.6% 70.3%
answered question
583
skipped question
14
Answer Options
Response Percent
Word processing
42.8%
Internet access
76.6%
Card catalog
33.7%
52.5%
Web cam
6.3%
Games
13.9%
answered question
591
skipped question
6
Answer Options
Response Percent
iPad
29.5%
Nook
7.4%
Kindle
30.6%
Android phone
40.3%
Blackberry
4.9%
iPhone
35.0%
Other (please specify)
14.6%
answered question
471
skipped question
126
Answer Options
Response Percent
Always
11.7%
Sometimes
40.6%
Never
46.2%
Other (please specify)
1.5%
answered question
591
skipped question
0
Answer Options
Response Percent
Yes
64.8%
No
35.2%
answered question
582
skipped question
15
Q11: How do you use the computers?
Q12: Do you own an‌ (check all that apply)
Q13: Do you download information from the library’s website?
Q14: Do you know about electronic material downloads?
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Q15: Do you download books from “Overdrive�?
Q16: Is the staff knowledgeable and skillful in showing you how to use the computers, collection, meeting rooms, etc.?
Answer Options
Response Percent
Yes
24.4%
No
75.6%
answered question
574
skipped question
23
Answer Options
Response Percent
Extremely
50.2%
Very
36.9% 87.1%
Q17: What level of confidence do you have in the library to deliver the services and information that you require?
answered question
474
skipped question
123
Answer Options
Response Percent
Complete
53.3%
A lot
36.0% 89.3%
Q18: Overall, how do you rate the quality of services, collection and access to information that the library provides?
answered question
584
skipped question
13
Answer Options
Response Percent
Excellent
60.4%
Good
32.3% 92.7%
Q19: Overall, is our performance...
answered question
591
skipped question
6
Answer Options
Response Percent
Getting much better?
47.2%
Getting better?
32.6% 79.8%
Q20: Please share your comments or suggestions on how we can improve our services to you, our patrons.
27
answered question
560
skipped question
0
answered question
247
skipped question
350
Patrons who used the library’s computers were prompted to complete a survey upon completion of their use of the computer. One hundred twentyfive (125) users responded to the survey. Here are the results of the survey.
Montgomery City-County Public Library Computer Use Survey - October 2013 Q1: How important is the library to you?
Answer Options
Response Percent
Extremely
64.8%
Very
24.8% 89.6%
Q2: How often do you visit the public library?
answered question
125
skipped question
0
Answer Options
Rating Average
Daily
37.2%
Weekly
34.7%
Monthly
14.29% 86.8%
Q3: When you ask for assistance, is the service courteous & professional?
answered question
121
skipped question
4
Answer Options
Response Percent
Always
74.4%
Sometimes
13.6% 88.0%
Q4: How often do you ask the librarian for help with the use of the computer?
28
answered question
125
skipped question
0
Answer Options
Response Percent
Always
16.9%
Never
8.1%
Seldom
25.0%
Somewhat
34.7%
I do not need help in using the computer
15.3%
answered question
124
skipped question
1
Q5: Do you have access to a computer at‌(check all that apply)
Q6: Are the library computers helpful in assisting you in completing‌(Please check all that apply)
Answer Options Response Percent Home
48.8%
School
24.8%
Work
26.4%
Other public place
44.8%
answered question
125
skipped question
0
Answer Options Response Percent Staying in touch with friends
41.6%
Enrolling in an online class
24.8%
Looking for a job
59.2%
Filing government forms
28.8%
Applying for a job
56.8%
Comparing the cost of items to purchase
20.0%
Surfing the Web
58.4%
Checking emails
62.4%
Researching important information
52.8%
Keeping up with current events
32.0%
Listening to music
22.4%
Uploading personal information
29.6%
answered question
125
skipped question
0
Q7: How do you use the computers? (Please check all that apply)
Answer Options Response Percent Word processing
46.4%
Card catalog
11.2%
64.8%
Web cam
7.2%
Games
26.4%
Skyping
5.6%
Checking on my grades from college
15.2%
Taking an online class
20.0%
Internet access
75.2%
Contacting City and/or County Government
20.0%
Contacting Library staff
10.4%
Social networking
37.6%
Taking a test
26.4%
answered question
125
skipped question
0
29
Q8: Do you own an…(check all that apply)
Q9: Do you download information from the library’s website?
Answer Options
Response Percent
iPad
19.4%
Kindle
9.7%
Android phone
50.5%
Nook
7.5%
Blackberry
3.2%
iPhone
17.2%
Other (please specify)
31.2%
answered question
93
skipped question
32
Answer Options
Response Percent
Always
10.4%
Sometimes
40.0% 50.4%
Q10: Do you download books from “Overdrive”?
Q11: Is the staff knowledgeable and skillful in showing you how to use the computers?
answered question
125
skipped question
0
Answer Options
Response Percent
Yes
11.2%
No
88.8%
answered question
125
skipped question
0
Answer Options
Response Percent
Extremely
48.8%
Very
33.6%
Somewhat
16.0% 98.4%
Q12: Overall, how do you rate the quality of access to the computers?
answered question
125
skipped question
0
Answer Options
Response Percent
Excellent
52.0%
Good
34.4%
Adequate
9.6% 96.0%
30
answered question
125
skipped question
0
Q13: What level of confidence do you have in the library to deliver reliable computer service?
Answer Options
Response Percent
Complete
56.0%
A lot
30.4%
Some
9.6% 96.0%
Q14: Overall, is our performance‌
answered question
125
skipped question
0
Answer Options
Response Percent
Getting much better?
59.2%
Getting better?
20.0% 79.2%
31
answered question
125
skipped question
0
Choose From Eleven Locations
1 Juliette Hampton Morgan Memorial Library 245 High Street Monday-Thursday, 9 a.m.—9 p.m. Friday & Saturday, 9 a.m.—6 p.m. Sunday, 1 p.m.—6 p.m.
2 Rufus A. Lewis Regional Library 3095 Mobile Highway Monday & Tuesday, 9 a.m.—9 p.m. Wednesday & Thursday, 9 a.m.—7 p.m. Friday & Saturday, 9 a.m.— 6 p.m. Closed Sundays
3
4
5
E L Lowder Regional Library
Coliseum Branch Library
Governor’s Square Branch Library
2590 Bell Road
840 Coliseum Boulevard
2885-B East South Boulevard
Monday & Tuesday, 9 a.m.—7 p.m.
Monday - Thursday, 9 a.m.—7 p.m.
Monday - Thursday, 9 a.m.—7 p.m.
Wednesday & Thursday, 9 a.m.— 9 p.m.
Friday, 9 a.m.— 6 p.m.
Friday, 9 a.m.— 6 p.m.
Friday & Saturday, 9 a.m.— 6 p.m.
Saturday, 9 a.m.—1 p.m.
Saturday, 9 a.m.—1 p.m.
Closed Sundays
Closed Sundays
Closed Sundays
6 Hampstead Branch Library 5251 Hampstead High Street, Suite 107 Monday & Friday, 9 a.m.—6 p.m. Tuesday—Thursday, 10 a.m.—7 p.m. Saturday, 9 a.m.—1 p.m. Closed Sundays
9 Pike Road Branch Library 9585 Vaughn Road Monday-Friday, 9 a.m.—6 p.m. Saturday, 9 a.m.—1 p.m. Closed Sundays
7 Ramer Branch Library 544 State Highway 94 Monday-Friday, 9 a.m.—6 p.m. Saturday, 9 a.m.—1 p.m. Closed Sundays
8 Bertha Pleasant Williams Library @ Rosa Parks Avenue 1276 Rosa Parks Avenue Monday-Friday, 9 a.m.—6 p.m. Saturday, 9 a.m.—1 p.m. Closed Sundays
10
11
Pine Level Branch Library
Pintlala Branch Library
20 Kohn Drive
255 Federal Road
Monday, Wednesday, Friday,
Monday & Friday, 9 a.m.—6 p.m.
9 a.m.—1 p.m.
Tuesday—Thursday, 10 a.m.— 7 p.m.
Tuesday & Thursday, 2 p.m.—6 p.m.
Saturday, 9 a.m.—1 p.m.
Closed Sundays
Closed Sundays
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MISSION AND VISION The mission of the Montgomery City-County Public Library System is to make readily available to all residents of Montgomery County access to materials, information, and services to meet their personal, educational, cultural, technological, and occupational needs. The Montgomery City-County Public Library will enhance the quality of life for Montgomery county citizens by serving as central Alabama’s premier repository for a broad-based and comprehensive collection of books and data and its most accessible site for Internet and digital services. The library also aims to respond programmatically to the personal interests, educational imperatives, and research needs of Montgomery County citizens.
MAYOR
Todd Strange, City of Montgomery
BOARD OF TRUSTEES 2013
FOUNDATION BOARD 2013
Mr. Thomas McPherson, Jr., President Mr. Jim Earnhardt, Vice President Dr. Katie Bell, Treasurer Ms. Janet Waller, Secretary Ms. Betsy Atkins Rev. Gary Burton Ms. ShaKenya Calhoun Ms. Julia V. Henig Ms. Amy Knudsen Mr. Chester Mallory Ms. Mary McLemore Ms. Paulette Moncrief Ms. Leslie Sanders Mr. Courtney Williams Mr. Ham Wilson, Jr. Ms. Catherine Wright Ms. Vanzetta McPherson
Ms. Vanzetta McPherson, President Mr. Derek Parrish, Vice President Mr. Jim Hodgson, Treasurer Mr. Carl Barker Ms. Lynn Beshear Mr. Brian L. Davis Mr. Sam Martin Ms. Sheron Rose Ms. Leslie Sanders Mr. Christopher Vucovich Mr. Frank Wilson
MONTGOMERY CITY COUNCIL
MONTGOMERY COUNTY COMMISSION
EX-OFFICIO MEMBERS
Mr. Thomas McPherson, Jr. Ms. Jaunita Owes Ms. Catherine Wright
Dan Harris, District 1 Elton N. Dean, Sr., District 2 - Chairman Ronda M. Walker, District 3 Jiles Williams, Jr., District 4 Reed Ingram, District 5 - Vice Chair
Richard Bollinger, District 1 Charles Smith, District 2 Tracy Larkin, District 3 - President Pro Tem David Burkette, District 4 Cornelius “C.C.” Calhoun, District 5 Jon Dow, District 6 Arch Lee, District 7 Glen Pruitt, Jr., District 8 Charles Jinright, District 9 - President
ADMINISTRATIVE STAFF Ms. Jaunita Owes, Library Director Ms. Vivian White, Assistant Library Director Ms. Rebie Morris, Administrative Assistant
ADMINISTRATIVE OFFICE
P.O. Box 1950 / 245 High Street • Montgomery, AL 36102-1950 334-240-4300 • www.mccpl.lib.al.us 34
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The Montgomery City-County Public Library 245 High Street Montgomery, AL 36104
www.mccpl.lib.al.us
Nonprofit Org. U.S. Postage
PAID Montgomery, AL Permit No. 88