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Safety

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Customer Service

Customer Service

• Access

Access fobs are issued to berth holders with their initial contract. For visiting boats swipe access cards are issued upon check in.

• Contractors

All contractors are required to sign in prior to commencing any work and sign out upon departure. Current insurance details should be provided for a minimum of £5,000,000 liability cover. Details of how to register are available on request.

• Fire Safety

In the event of a fire:

1. Raise the alarm with the emergency services by calling 999 and report it to our maritime staff;

2. Clear the area of any people who may be in danger, without endangering yourself;

3. Tackle the fire, only if it is safe to do so. Otherwise, leave the area;

4. Please do not remove safety items unless in an emergency.

• First Aid

Our maritime staff all have first aid training. At Carrickfergus Marina a first aid room with cardiac defibrillator is located at the marina office for use in an emergency. There is also a defibrillator located at the Harbour Sea Cadets Building and West Gate. A cardiac defibrillator is also available at Glenarm marina. Please notify marina staff of any incidents particularly when 999 is called.

• HM Coastguard

The Maritime Rescue Sub Centre is situated at Bangor Marina. Navigational warnings are regularly broadcast by HMCG. A continuous VHF watch is maintained on Channel 16, Main Working Channel 67 and Secondary 73.

• Mooring

Please ensure your vessel is correctly moored and fendered with proper bow and stern lines and well placed springs. We cannot accept responsibility for any damage caused by inadequate moorings and/or fenders, particularly during stormy conditions. Cleats provided on the pontoons are of cast quality and shackles should NOT be used to secure lines to the cleats.

• Security

A number of our sites have recorded CCTV in operation. At Carrickfergus Marina and Harbour Complex security officers are on site 8pm to 8am every day.

• Swimming and Diving

Swimming is not permitted within any of our main sites. Diving operations are only permitted with the express permission of the Harbour Master and in compliance with current and appropriate Health & Safety Legislation.

• Winter

Please take extra care during cold and icy conditions. The pontoons, access bridges and areas in and around the marinas are regularly gritted during frosty periods.

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