Product & Industry News

University of Huddersfield granted planning permission for new health campus

The University of Huddersfield is delighted to have received a committee resolution from Kirklees Council to grant Reserved Matters planning permission, so that the construction of the prominent and high quality first phase building on the Southgate site that will become the home to the University’s new National Health Innovation Campus can proceed.

This follows a meeting of Kirklees Council’s Strategic Planning Committee, and the University is now looking forward to the issue of the formal decision notice so it can commence the development of the new 10,000 square metre first phase building. It has been designed by locally-based architects AHR, who have previously worked with the University on the award-winning Barbara Hepworth and Oastler buildings.

This first phase of the Southgate development will include a new home for the Health and Wellbeing Academy.

The local community will also benefit from access to an award-winning podiatry clinic, a telehealth service, sports and physiotherapy clinics, parent and child clinics, mental health clinics and public-facing spaces dedicated to social science.

The new building represents a significant investment by the University, and will be the biggest construction project in the town as the construction of the University’s second-largest building proceeds.

The building will host a number of classrooms, labs and other specialist facilities for learning which will include: • A mock-up operating theatre • A mock-up ambulance known as a 'simbulance' • A community flat/dwelling that will replicate visiting patients at home • Our award-winning Podiatry Clinic, which will be open to the public • Dedicated office and workspace for external partners

University Vice-Chancellor Professor Bob Cryan CBE said, “This is a significant step along the road to our goal of improving health outcomes and leading innovation in healthcare for the North of England with the National Health Innovation Campus.

“The new building will be a welcoming space for the local community, students and staff. It will help bring together our public-facing health facilities, our entrepreneurial academic activity and research, and make a key contribution to the health economy at a local level and on a larger scale.”

Part of the University’s ambitious vision for the new building, on the site of the town’s former leisure centre, is that it will be the first higher education building in the country to be built to the WELL Platinum standard. This is a system by which buildings adhere to standards for better health and wellbeing through improved air, water, light and other factors.

The campus will enable rapid expansion in fields such as nursing, midwifery, allied health and human sciences, which will help to meet the demand for healthcare professionals.

The Yorkshire and Humber region has some of the worst figures in England regarding the health of its population, with the third lowest life expectancy for both men and women, high levels of obesity and the second highest rate of deaths in infancy.

Breathe cleaner air with ElectricalDirect’s extended range of air purifiers

ElectricalDirect has added more products to its air purification range to help education specifiers and facilities managers protect indoor spaces against harmful germs and unpleasant odours.

Suitable for public and commercial spaces, ElectricalDirect has added the Vent-Axia PureAir Room Air Purifier to its range. This advanced multistage air cleaning system is able to remove 99.9% of airborne particles including COVID-19, viruses and bacteria.

The Vent-Axia PureAir Room Purifier also features a six-stage filtration system: a washable pre-filter, an H13 HEPA filter, an activated carbon filter, a cold catalyst filter, ultraviolet light, and an ionizer. With a capacity of up to 30m2 and a maximum noise level of 45d(B)A, the user will not be disturbed by loud background noise.

This portable and lightweight product also benefits from an auto mode that sets airflow based on the indoor air pollution, air quality display and a timer to allow you to set the unit to run for periods up to eight hours. Additionally, it features three speeds which can be manually or automatically controlled, meaning it can be easily adjusted for the level of usage required.

For increased functionality, ElectricalDirect also stocks the Vent Axia PureAir Room Air Purifier with Smart App Control which can be operated by its SmartLife app. This feature gives the ability to link multiple air purifiers to one app and remotely control each unit, speeding up the process of maintaining larger properties.

ElectricalDirect’s line up also includes the super slim air purifiers from AirX Pro, which is a medical grade air purifying system that removes 99.9% allergens and 93.3% of odours, from airborne viruses and dust mites to organic fumes, tobacco smoke, traffic pollution and more.

Carrie Earl, Category Manager at ElectricalDirect, said: “As part of our promise to offer a huge range of products, we are pleased to have increased our portfolio of air purifiers to meet the growing demand for improved air quality. These are excellent solutions to providing healthier indoor environments, especially as we approach winter and consider the health implications related to poor air quality.”

Specialist online retailer, ElectricalDirect has over 12,000 products in stock including everything from sockets, switches and cable management, to hand dryers and panel heaters. Education specifiers and facilities managers can choose from a range of flexible delivery options to meet the needs of their busy schedules, including free next day delivery on orders over £45 ex VAT, same day delivery to postcodes in selected areas of London and the East of England, as well as click and collect from 6,500 pick up points across the UK.

To find out more about ElectricalDirect, please visit: www.ElectricalDirect.co.uk

Sprint finish as £22.5M leisure centre completes five months ahead of schedule

Whitwick and Coalville Lesuire Centre

SPORT and leisure specialist GT3 Architects has completed a new gateway leisure centre in Coalville, Leicestershire, allowing residents to access the centre’s state-of-the-art facilities five months earlier than anticipated.

Replacing the former Heritage Leisure Centre in neighbouring Whitwick, this leisure destination has been completed ahead of schedule after seamless collaboration with contractor Metnor, project manager Paragon, landscape architect OOBE and M&E and BREEAM consultant Envision.

The project, delivered on behalf of Everyone Active and North West Leicestershire District Council, includes an eight-lane, 25m pool, teaching pool with movable floor, eight-court sports hall, three squash courts and a 120-station fitness suite with spin and dance studios.

Clare Noble, senior architectural technologist at GT3, said: “We were delighted to deliver this leisure centre so efficiently in collaboration with a host of great firms and contractors. We’ve worked with Everyone Active, Metnor and Paragon on a variety of leisure schemes and have a brilliant working relationship – this communication and transparency (combined with a lot of individuals putting in hard work) is what allowed us to accelerate the completion of the Whitwick and Coalville Leisure Centre.

“A good working relationship is exceptionally important to GT3. We aim to create beautiful spaces while delivering transparency, inclusivity, and added value – which is why collaborating seamlessly with our partners is central to our work. Our ‘people architecture’ ethos extends beyond the people we’re designing for to the people we’re designing with, too.”

One of the themes central to the site’s design was the sensitivity to its setting. Situated opposite an existing further education college, the new pool hall gives the appearance of pre-patinated copper cladding on its overhanging roof to reflect the design of the college. External glulam timber columns were carefully chosen to mirror the National Forest setting, and full-height glazing in the café opens up the centre to its surroundings.

The bricks incorporated into the design have been locally sourced from nearby Ibstock, just 3.5 miles away, linking Whitwick and Coalville Leisure Centre further to its surroundings. The scheme has already seen great interest, with impressive engagement from the local community.

Paul Sanders, head of community services at North West Leicestershire District Council, said: “Our state-of-the-art Whitwick and Coalville Leisure Centre is a fabulous facility for the district which, fits well into its National Forest setting. It’s a building we hope will get people excited about getting fit and active, and demonstrates our commitment to ensuring high-quality design.”

The centre opened its doors to the public on 14 February and will facilitate a healthy lifestyle for the local community, with memberships to the former Hermitage Leisure Centre automatically transferring to the new state-of-the-art scheme.

For further information visit www.gt3architects.com

Works to start on site at Begbroke Science Park to deliver 135,000 Sqft of new research facilities for Oxford University

Oxford University Property Development (OUPD), the joint venture bringing together the land, vision and opportunities of Oxford University with the investment and development management skills of Legal & General, has announced today (31 August 2022) that Mace has been appointed to deliver the next phase of development at Begbroke Science Park (BSP).

This contract is the first in a package of work representing a £100m investment in expanding the Science Park by the JV and will create a further c 135,000 sq ft of space in total. One building will become a new home for the University’s academics and the other will become a new commercial hub for companies looking to grow and build links with academia. Practical completion of the buildings, designed by nbbj architects, is targeted for early 2024.

The two buildings are lab enabled, designed by nbbj architects, to perform to high sustainability standards including BREEAM Excellent and WELL Gold Enabled. The development includes a new cycleway link between Begbroke Science Park and Kidlington as well as a public art piece by the Turner Prize winning practice Assemble.

The buildings are an expansion of the current facilities within the boundaries of the existing Begbroke Science Park at Begbroke Hill. OUPD is also working on plans, in consultation with the local community and Cherwell District Council, to bring forward wider development outside the existing boundaries of the Science Park to deliver homes, additional research and development facilities and commercial space.

The building was developed by Oxford University Development (OUD), the delivery arm of OUPD, in conjunction with Oxford University and Bruntwood SciTech. The contract has been placed by Legal & General who will oversee delivery. University for over 20 years, supporting spin-out and scale up businesses, attracting and retaining talent, and generating economic and social benefits. Our partnership will deliver the further space needed to build on that success. These two new buildings will provide further much needed academic and commercial spaces by 2024.”

Mike Coplowe, Senior Development Manager, Legal & General

“We are extremely proud of our partnership with the University of Oxford, and today marks an exciting milestone in Begbroke Science Parks journey. The first phase of the scheme will bring forward new research facilities, as well as providing space to incubate spin-out companies. Future phases will also seek to develop 2,000 new homes, with a mix of affordable tenures and subsidised key worker accommodation. These new facilities will help retain talent in the city, whilst driving essential inward investment and providing opportunities for worldleading innovation, as well as much needed housing for key workers.”

Professor Patrick Grant, Pro-Vice-Chancellor (Research), from Oxford University, said:

"For many years Begbroke has provided a unique environment for the University's scientists to work alongside colleagues in the private sector. Amongst many innovations, we have created new technologies and products for green and sustainable energy and for precision medicine. The new buildings will accelerate our activity and collaborations, providing flexible facilities for research groups, spinouts and innovative companies of all kinds. They represent the first phase of an ambitious plan to deliver an innovation district at Begbroke, and we are excited to see the work commence."

Terry Spraggett, Managing Director, Construction (PREACH) at Mace said:

“Begbroke Science Park is one of the most ambitious science and education projects Mace has ever been appointed to deliver. Working closely with the University of Oxford and L&G, we’ll use our track record and experience in creating the UK’s latest science testing facilities in electronics, satellites, and medical research, to bring new research spaces for this prestigious academic institution. By assembling a multi-disciplinary team, we are delivering the buildings in the science park to the highest sustainability and quality standards.”

Anna Strongman, CEO of OUD said today:

“Begbroke has been a home of innovation for Oxford For more information go to www.oud.co.uk

SSE delivers decarbonisation support to university estate directors

SSE Energy Solutions has partnered with The Association of University Directors of Estates (AUDE) to inform Universities on the best practices to go green and decarbonise

Energy professionals from SSE have provided certified Continuing Professional Development training across UK campuses, on the topic of decarbonisation. The sessions, led by subject matter experts, set out to provide a better understanding of how to achieve net zero goals within enforced time frames, and what considerations are necessary to achieve them.

Materials produced for the training were developed by SSE Energy Solutions, in collaboration with AUDE, which demonstrated a “whole system approach.” They included aspects from policy, legislation, procurement, contracting, investment, solution development, and examples from academia and industry.

The face-to-face courses have taken place across the UK and Ireland including sessions delivered in Bath, Birmingham, Sheffield, Cardiff, Dublin, and Edinburgh. Participants received CPD points from AUDE, as the authorising body which certifies the training.

Avi Baidya, Head of Universities & Higher Education Client Development at SSE Energy, said: “Decarbonising estates is a priority for universities across the country, not just so they can meet their own net zero goals, but because more students are factoring in where a university falls on the green league tables when choosing where to go.

“It’s vital for Directors of these estates to have reliable information on decarbonisation, which is why our CPD training has no commercial obligations attached to it; it’s an entirely educational proposition. There are many challenges to creating greener, more sustainable university campuses and through this engagement with AUDE members, we can help prepare key decision-makers to overcome them successfully.

“We hope to engage with many universities across the UK to help deliver their decarbonisation goals and to create more sustainable, green energy solutions in the process.”

SSE were recently selected to work as the strategic energy partner to the University of Surrey and is currently working in collaboration with the university to remove approximately 5000 tonnes of carbon per year from their total annual emissions in addition to increasing their on-site renewable energy generation at the same time.

Read more about SSE’s strategic collaboration with AUDE here: https://www.aude.ac.uk/membership/ business-partners/sse-energy-solutions/

IP65-Rated entrance for University of Leicester

Greatly improving the main entrance to the Ken Edwards Building at the University of Leicester, TORMAX was recently contracted by Summers-Inman to work with GD Building Services to install a set of bi-parting automatic sliding doors, giving students and staff clear and easy access to lecture theatres and study areas.

Due to extremely restricted space inside, it was necessary for the sliding doors to be fitted to the external façade of the building, making the door mechanism liable to water ingress and a build-up of moisture.

Ensuring a long working life and reliable operation whatever the weather, TORMAX recommended their iMotion 2301.IP65 system which meets the most stringent requirements for resistance to dust, water penetration and corrosion.

The Ken Edwards Building was built in 1995 and is home to the college of Social Sciences, Arts and Humanities. Named after former genetics lecturer, Dr Kenneth Edwards, the prominent campus building has three substantial lecture theatres, as well as classroom facilities, IT suites and a student common room.

“Even with the impressive structural canopy covering the doors, there was concern that the system would be affected by bad weather,” comments Simon Roberts, MD for TORMAX.

“Our IP65-rated system has been installed worldwide in a variety of locations, from cruise ships to clean rooms and even in hospitals operating theatres that need regular hosing down.

“In this instance, fitting the entire sliding door system to the outside of the building creates an unusual and rather striking entrance.”

In addition to being IP65-rated, the iMotion 2301 operator features a wear-free synchronous motor which delivers a near-indefinite working life, making this a low-energy, highly sustainable option in the long term.

Rapid reaction movement sensors combine with powerful opening and closing speeds, ensuring the doors operate with maximum efficiency, helping minimise heat-loss from the building.

For further information visit www.tormax.co.uk

Flagship school safeguards students using Genetec VMS

Haberdashers’ Borough Academy implements Genetec Security Center to deliver optimal care to staff and students

Haberdashers’ Borough Academy is a new secondary school built on the site of a former fire station in Central London. The school admitted its first learners in September 2019 and will ultimately grow to accommodate 1,150 students.

As the ninth school to form part of the Haberdashers’ Academies Trust South, the school represents a flagship site for the wider organisation. Always prioritizing the safety of students and staff, the organisation saw an opportunity to adopt a best-of-breed video security system to help safeguard the new school.

Moving away from basic surveillance technology

Upon taking ownership of the Borough Academy facilities, Haberdashers’ safeguarding leads quickly realised that the video management system (VMS) preinstalled by the developers was not up to scratch. Just 15 cameras were installed across the entire premises, most of which focussed on entrances and exits. The VMS also couldn’t integrate with other physical security systems, creating data silos and slowing access to vital information.

With limited visibility of what was happening on the playground or in the corridors, it was difficult for designated safeguarding leads to respond to incidents and meet their duty of care to students and staff. The issue was raised to Edward Avenell, Director of IT, who immediately got to work on delivering a better alternative.

“Our designated safeguarding leads are responsible for ensuring the welfare of everybody on the school premises. We owed it to them to give them access to the right tools to do their job,” said Edward.

After evaluating a range of enterprise VMSs, Edward chose Security Center Omnicast™, an open video management system, as the best fit for Borough Academy’s requirements. Genetec Security Center is a unified platform that combines the video surveillance, access control, automatic number plate recognition (ANPR), and other systems in one intuitive solution.

According to Edward, “It came recommended as another of Haberdashers’ sites was already using the Genetec security platform and receiving positive feedback from users. Security Center could support our long-term strategy to move IT infrastructure to the cloud. Plus, there is the potential to expand our security deployment in a phased manner as our requirements evolve going forward.”

Expanding coverage across the school with an intuitive VMS

With the support of their systems integrator, Custom Security, the entire school was mapped to identify where a new network of cameras could be deployed. The 15 ineffective legacy cameras were replaced with 115 high-definition cameras from Axis Communications, which has made a huge difference.

Feedback from staff has been positive, said Edward. “The Genetec platform is very popular with operators, especially the Designated Safeguarding Leads that use the VMS on a daily basis. It’s intuitive and the technology is impressive. When I have to sell the platform internally to the budget holders that sign off on the equipment, I can clearly show them the value that Security Center adds.”

Simplifying maintenance and storage using Security Center

Across Haberdashers’ nine schools, Edward and his team of 14 are responsible for the on-going security and maintenance of over 8,500 devices. They are also managing the rest of the IT infrastructure that supports over 5,500 students and 500 teachers. Against this backdrop, the added workload of looking after 100 additional cameras might sound daunting. However, the IT team was reassured to hear that the Genetec solution also simplifies routine maintenance tasks.

“Proactive maintenance is vital in ensuring a system remains cybersecure and operational. Yet it’s so easy for things like firmware updates to fall by the wayside as they’re so time consuming,” explained Edward. “The fact I can actively manage the firmware of my cameras through Genetec Security Center saves considerable time and minimises the risk of missing an important security update.”

Looking ahead at scaling school security

Haberdashers’ positive experience with Genetec Security Center at Borough Academy has already resulted in expansion plans across another two of the Academy Trust’s sites. In time, the organisation may even standardise on the unified security platform across all locations as existing video systems grow old and need to be replaced.

Edward is also working with Custom Security to consider other upgrades that can further enhance security and operational duties. One possibility is implementing Security Center AutoVu™, the core ANPR system, to simplify processes around parking monitoring and deliveries.

“We’re about 80% of the way there with the installation now and the senior leadership can already see how we’ve improved our ability to maintain a safe school. We’re very happy with what the Security Center platform has provided so far and where we can take our deployment in the future,” concluded Edward.

For further information visit www.genetec.com

Burg-Wächter wins trust of university with unique security solution

When the world-renowned University of Galway was looking for an updated security solution to integrate into its existing locking system, it was clear that security specialist Burg-Wächter would be the supply partner of choice

The university sought a solution to integrate newer areas of the premises with padlocks and combine them with the existing security system. Having worked previously with local locksmith Collerans, university caretaken Tom Craven decided to reach out to see if they could help. He explains: “I wanted to add some padlocks around the university and add them to our current system of locks. I have a master key to give me full access to the different locks across the grounds and buildings, so I was looking to combine the padlocks with these existing locks so I could open everything with the one key.”

Tailored solution

Mike Colleran, owner of Collerans Locksmiths, used his knowledge and expertise to come up with the ideal solution. He explains: “We’ve always admired Burg-Wächter’s products and have enjoyed a good relationship with them for several years. We chose the 116 Profi PC padlock which is really convenient to integrate into existing key systems due to the fact that it takes almost any Euro profile half cylinder from other manufactures.”

Exceptional German engineering

The 116 Profi PC is a solid brass padlock that can be fitted with half cylinders. Manufactured in Germany, this padlock has a stainless steel hardened shackle which is double-bolted for additional security. It also boasts a rustproof locking mechanism to offer long lasting reliability. Mike goes on to explain: “We rekeyed the Euro half cylinders to match the existing locks at the university before fitting them into the padlocks. Because the padlocks already come prepared for cylinder fitting, this made the job really easy and we were able to get the padlocks to Tom within a week.”

The padlocks were used on bollards and external access areas, with Tom saying: “90% of the BurgWächter padlocks are used externally and exposed to the harsh environment of the west coast of Ireland and perform extremely well. Once a year, they require a little squirt of oil but I have never had a problem and would highly recommend Burg-Wächter as a product and Collerans Locksmith as a service to anyone.” Thanks to Burg-Wächter’s serial number system, Collerans can quickly and easily make more padlocks in the future for Tom, should he require them.

Matt Parkes, marketing manager at Burg-Wächter, commented “I’m delighted that our padlocks were chosen for the University of Galway. We always strive to find tailored solutions for our customers and I’m thrilled that we were able to help Tom find a convenient way to unify both new and old security systems.”

Peter Walsh, ASM for Burg-Wächter, says “We are so pleased that we were able to assist Collerans Locksmith in helping out Tom at the university. We pride ourselves on being able to tailor our products and we very much value our partnership with Collerans. With our knowledge and passion for security, we hope we can continue to help many more people in the years to come.”

For further information visit https://burg.biz/

Supercharge your cleaning with Makita’s latest robotic cleaner

Makita has launched a new 18V Brushless Robotic Cleaner designed for commercial and industrial use. As part of Makita’s evolving range of cleaning solutions, the DRC300 can map and memorise rooms for cleaning and can be controlled via an app to offer smarter cleaning, productivity and ease of use for cleaning professionals.

Equipped with superior 2D LiDAR sensor and camera technology, the new DCR300 18V LXT Brushless Robotic Cleaner can map and memorise up to 10,000m2 of space across five different rooms and use this information to not only return to its original position, but also track optimal routes for efficient cleaning. Powered by either single 18V or dual 18V LXT batteries, this innovative solution from Makita provides continuous cleaning power of up to 240-minutes over an impressive 600m2 area (when used with two 18V 6.0Ah batteries in parallel).

The DRC300 can be controlled directly by the unit, RF remote control (included) or with a smartphone via a bespoke app which offers users even more functionality and benefits. Here, operators can access performance history such as cleaning dates and times and the percentage of cleaning areas covered, which contractors can use as evidence or scheduling.

With a large 3L dust box and HEPA filter to capture very fine particles, and a filter clogging notification to show when the filters require maintenance, the cleaner comes equipped with one main brush and two side brushes, which are detachable without tools, and a large carry handle, for easy transportation.

Kevin Brannigan, Marketing Manager at Makita said: “With its intelligent features and powerful cleaning capacity, our new 18V LXT DRC300 Brushless Robotic Cleaner offers maintenance and cleaning professionals even more flexibility when it comes to commercial applications. Users can leave the cleaner to do the work, whilst tackling other jobs to improve efficiency on site. What’s more, the LXT battery can be used to power over 30 cleaning solutions in our line-up, as part of a battery platform spanning over 290 cordless products.”

The DRC300 joins an expanding range of cleaning solutions from Makita, including a recent update to its backpack vacuum portfolio. The popular VC008 40VMax XGT Brushless Backpack Vacuum, previously only available as a body only model, is now available to purchase as a kit with 2x 5Ah 40VMax XGT batteries and charger included (model number VC008GT201).

To find out more about the Makita range visit www.makitauk.com/products/vacuum-cleaners

CUBO Conference & Awards 2022 return in force

Back in-person for the first time since 2019, the CUBO 2022 Summer Conference drew over 170 commercial services and business professionals to Lancaster University for two days of outstanding networking, learning and business meetings to support postpandemic recovery and strategic planning.

Opening the Conference, Dame Professor Sue Black took delegates through Lancaster University’s successful engagement with the local community, which has been crucial in bringing the £5 billion National Cyber Force centre to Lancashire and for the planned Eden Project North in Morecambe.

A fact-packed keynote from Kate Nicholls MBE of UKHospitality focussed on the continuing challenges on the road to recovery and spelled out the government action needed. Pre-pandemic, the UK Hospitality sector contributed £40billion in tax – the entire social care bill. Recovery is happening slowly, and an urgent labour market strategy is needed to bring staff back to the sector.

Sarah Mukherjee from the IEMA pressed home the urgency of the climate crisis, how every small step taken in private and professional life makes a difference, and why sustainability should be as much part of an employee’s induction as health and safety.

A panel of sector experts moderated by Robin Walsh, CUBO Board Member for Housing Codes and Standards, discussed student accommodation affordability. The conversation spanned how far affordability is an issue when cheaper accommodation is often the hardest to fill, how private partners and universities might work more closely to reduce voids and bring down costs, and strategies for giving students more choice and price points.

The panel also looked at value for money and contract length, the potential unintended consequences of pressing for increased maintenance loans, and the importance of capital investment in keeping the accommodation portfolio relevant. This is a debate that will run and run, and where universities will need to look at their individual portfolio and local situation.

Breakout sessions provided a choice of peer-led case studies, insights and expert advice including: the green flat of the future, supporting staff wellbeing, catering and retail strategy, sustainable waste management, smart lockers and parcel delivery, culture transformation, redesigning and measuring the student journey, the residence life phenomenon, ESG in student accommodation design and the future home of Gen Z.

Highlight of the Conference for many was the final keynote by Baroness Floella Benjamin, DBE, DL. Entitled “Facing Adversity with a Smile”. This was the inspirational story of a girl who came to England as a teenager, and who, through discrimination and adversity, became a successful actor, businesswoman, University Chancellor, regulator and tireless advocate for diversity and compassion.

Baroness Floella was also the guest of honour at the glittering CUBO Awards Night, hosted by TV journalist and Lancaster University alumnus Warren Nettleford in the LICA Building. CUBO honorary membership was awarded to Andrew Nightingale (posthumous), Jon Greenwood and David McKown for outstanding services to HE commercial services before the winners of the nine CUBO Awards for 2022 were revealed.

According to Executive Director, Jan Capper, it was a chance for many to catch up for the first time in over two years and reconnections between colleagues from universities and partners were very much in evidence. She said:

“The Conference provided a timely forum for discussing the challenges for campus services postpandemic, whether hospitality supply chains, general staff shortages or the impact of agile working on footfall.

“But it was also business as usual, with lots of learning and networking to help universities to optimise service delivery and efficiency, enhance their campus experience and develop revenue earning activities to bring much needed income.”