JOHNSONS APPARELMASTER by Media Fabrica

AT JOHNSONS APPARELMASTER

OUR COMPANY

YOU REVOLVES AROUND

ABOUT JOHNSONS APPARELMASTER

JOHNSONS

ABOUT

APPARELMASTER

The Johnson Service Group LEADERS IN TEXTILE SERVICES Activity: JSG provides textile related services to both consumers and businesses. Today, our key businesses are in the workwear, textile rental and drycleaning sectors. Mission: Enable our people and businesses to achieve their true potential from a stable financial platform. Vision: Achieve and maintain market leadership in all sectors in which we have a major focus. Values: To behave and to be recognised as a good citizen in the communities in which our businesses operate.

Textile Services

Dry Cleaning

Building a brighter future

Building a bri

Building a brighter future

Building a bri

Weâ&#x20AC;&#x2122;ve got you covered FROM WORKWEAR TO DUST MATS, COTTON TOWELS TO INDUSTRIAL WIPES

National company, local service. Leading provider of workwear and workplace services. Rent and launder over 3 million garments per month. National network of 17 service centres. Over 300 vehicles. Over 250 customer service experts. Part of the Johnson Service Group. Providing unique range of support services. Full benefits of a single source.

Quality Assurance

Customers know us for our exceptionally high standards, which have been achieved through investing in our people and processes.

Reliable People

Reliable Processes

Quality demands expert knowledge and our people have got you covered:

Our recognised accreditations and compliance with quality management, environmental systems and industry leadingcommerciallaunderingprocesses, means you can rest assured that we really do understand the needs of all our customers.

• Pioneered NVQ’s for Laundry Operatives. • Granted Investors In People accreditation for over 10 years. • Winners of prestigious National Training Award.

Our commitment to quality standards in operational processes and procedures is what you would expect from an industry leader where health and safety standards are paramount.

• ISO 9001 Quality Assurance Systems. • ISO 14001 Environmental Management System. • BS EN 14065 Risk Analysis & Bio-contamination Control (RABC).

Taking the environment seriously WITH OUR ENVIRONMENTAL POLICY At Johnsons Apparelmaster we take our environmental responsibilities seriously, protecting the environment and the communities in which we operate, as well as continuously monitoring the impact of our activities.

Recycling up to 80% of waste water

CARING Reducing greenhouse gas emissions with cotton towels

FOR THE ENVIRONMENT

Planning routes to minimise CO2 emissions

Through o ur environ mental po statemen licy t we are c • Training ommitted our staff to to: me requireme • Providin nts of envi et the g products ronmenta s ta ndards. and servic that meet l es the requir ements of ISO 9001 Q uality Man •P rompt an agement and ISO 1 d effective 4001 Envi action in dealing w ronmenta Managem ith compla l ent standa in ts in relati to e rds. nvironmen on tal activiti es. • Complyin g with all • Minimis legislative regulatory ing w and standards environme aste, managing which rela to environ ntally haza te mental as rdous materials pects of o activities. and preve ur nting pollution. • Continu ed im environme provement on ntal perfo rmance. • Making the most efficie energy an d raw mate nt use of rials. • Working with our c ustomers and suppli ers to help ensure co mp environme liance with our ntal princ ipals.

Fully supporting the

Climate Change Agreement Johnsons Apparelmaster fully supports the Climate Change Agreement, working towards reducing its everyday energy usage and emissions.

Tasked with reducing carbon emissions from electricity, gas and solid fuel, new initiatives and practices are being rolled out throughout our laundries. Some of these include: • Energy Efficient CBW’s (Continuous Batch Washers). • Efficient Washer Extractors and Boilers. • Full Water Recovery Systems. • Heat Reclaim Systems. • ISO 14001 Environmental Management Systems. • Ethically Procured Products.

Reducing our emissions… From January 2010 to December 2010, Johnsons Apparelmaster reduced its carbon emissions to 2403,65 kWh/tonnes, achieving a positive carbon surplus of 511 CO2e tonnes… that’s equivalent to 43 Double Decker Buses or more than 1 Boeing 747 Continental airplane in weight!

Johnsons Apparelmaster is leading the industry in reducing CO2 emissions, energy consumption and pro actively reducing its carbon footprint.

WE’RE LEADING THE INDUSTRY

Reducing our carbon footprint through investment in energy and recycling Industrial laundering reduces greenhouse gas emissions by up to 30% compared with domestic laundering** and through investment initiatives and recycling, Johnsons Apparelmaster is leading the way in helping the textile services industry to reduce its carbon footprint. **ETSA, Workwear: Comparing Industrial vs. Domestic Laundry.

A national company WITH LOCAL SERVICE

With locations throughout the UK, we are able to provide a service tailored to you and your business, no matter what your size, or the industry you work within.

13 14

8 11 3

17 10

20 6

4 5

1. Aberdeen 2. Aintree 3. Birmingham 4. Basingstoke 5. Brighton 6. Bristol 7. Exeter 8. Fakenham 9. Gateshead 10. Hadleigh 11. Hinckley 12. Hull 13. Lancaster 14. Leeds 15. Letchworth 16. Manchester 17. Newmarket 18. Perth 19. Preston 20. Treforest 21. Truro 22. Worcester 23. Uttoxeter

YOU

A SERVICE TO SUIT YOU

A SERVICE

TO SUIT

Leadership Factor

MARKET

RESEARCH CONDUCTED BY AN

An independent customer satisfaction survey is performed each year to ensure that our efforts are continually monitored and where possible, improved upon.

INDEPENDENT

SURVEY

Our service is measured by Customer Satisfaction • We lead the industry in customer satisfaction, as measured by regular independent marketresearch surveys.*

84.9% 82.7%

83.9%

84.4%

83.5% 83.6%

Johnsons Apparelmaster customer satisfaction scores

• We’re consistently in the top third of leading UK companies surveyed for customer satisfaction, so you’re in good hands. • We use a system of ‘key performance indicators’ so you can measure our performance.

100

AVERAGE*

Johnsons Apparelmaster customer satisfaction scores Average customer satisfaction across the workwear industry

Not only is our customer satisfaction score higher than the average - we consistently come top in the industry.

0 *As defined by independent market research company - The Leadership Factor.

What makes us different WORKWEAR SERVICES ARE NOT ALL THE SAME

At Johnsons Apparelmaster we pride ourselves on giving a superior level of service to our customers. We invest in our people, our technology and infrastructure to give you a higher level of service than anywhere in the workwear services industry.

How do we invest in our People?

How do we invest in Technology?

By having the right number of people with the right set of skills, this means our people have the time and expertise to focus on the detail.

Weâ&#x20AC;&#x2122;ve embraced the digital age by investing in technology that delivers the leading-edge in customer service. From opening a new account through administration controls, to customer communication and garment delivery, we employ technology that works for you.

We not only have more customer service experts than any other workwear services provider, they are also trained to award-winning standards. Unlike other providers, we have the resources to provide truly dedicated account management and customer support.

Quality Control and Standards

How do we invest in Infrastructure?

Responsibility to the environment

We understand the needs of the Food Industry and operate rigorous process controls with HACCP procedures.

We invested ÂŁ6 million in a state-of-the-art workwear laundry at Logix Park in the Midlands, making it amongst the best of its kind anywhere in Europe. In 2014 we invested a further ÂŁ9 million on a new plant in Leeds.

New initiatives and practices are being rolled out across our nationwide laundries to reduce carbon emissions from electricity, gas and solid fuel.

Our food hygiene plants operate to the Gold Standard hygiene code of practice. These unique codes have been specifically developed to meet the stringent demands of the food industry. All systems and processes comply to BS EN 14065.

With our Code of Conduct we are committed to only using suppliers that adopt similar awareness of environmental and ethical issues... helping to comply with our customers own environmental policies and procedures.

Tailore d meet y to o exact n ur eeds

Flexible agreements Whatever your requirements or budget, we have a service and payment plan designed to fit your needs. WORKWEAR RENTAL OUTRIGHT PURCHASE LAUNDER ONLY SERVICE

Workwear rental

Outright purchase option

Rent Your Workwear and the only surprise is … there are no surprises.

We’ve got your laundry If you want to buy your list covered with our garments directly with no Launder Only Service. launder service, you can choose to purchase through one of our 17 service centres across the UK.

Renting Johnsons Apparelmaster workwear is a surprisingly cheaper alternative to buying.

Whether you decide to rent or purchase the garments, you’ll always enjoy the same excellent quality and value.

Your workwear needs looking after, we can look after that for you.

Launder Only service

If you already own your workwear or you prefer to buy from us, we provide the flexibility of a launder only service.

Personal locker services SECURITY & MANAGEMENT OF YOUR WORKWEAR WITH OUR ON-SITE GARMENT DISTRIBUTION We can take the management of your workwear into our expert hands. Personal Locker Services take care of all the logistics of garment cleaning and distribution, as well as improving on security. So you can get on with running your business with peace of mind.

How the personal locker service works

UR ALL O S ARE ER LOCK ABLE IN L AVAI IETY OF A VAR ZES SI

Workwear delivered and distributed

Workwear collected from your premises

Workwear cleaned and delivered

Workwear is delivered and placed within each individual locker saving you time and money and ensuring clean, hygienic workwear is always available for your employees.

Garment collectors are fitted next to lockers to ensure the tidy and secure collection of soiled garments, which are collected by Johnsons Apparelmaster route personnel ready for cleaning.

Collected garments are industrially cleaned in one of our nationwide laundries, folded and delivered back to your premises. Our route personnel will then distribute your garments back into individual lockers ready for your employees.

Itemised Invoicing SO YOU KNOW WHAT YOU’RE PAYING FOR Difficult to understand invoices full of industry acronyms are something nobody wants to read. That’s why we offer three different types of invoices so you can choose the level of information to suit you, in easy, clear cut English language.

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Level Two invoice ontain the one along This will c el as per lev sheet. document s r analy is e h rt fu a with ection the analysis s e th in Rental h it W elements e rg a h c d Rental primary rior Perio P d n a s e at stop/ Charg be shown l il w s e rg Cha Process t level and e s t n e rm ga n at stop/ ill be show w s e rg a h C ct level. ote/produ delivery n

ee Level Thr invoice ontain the one along This will c el as per lev sheet. document s er analy is h rt fu a h wit ection the analysis s Rental Within the elements e rg a h c d Rental primary rior Perio P d n a s e at stop/ Charg be shown l il w s e rg Cha level and rment set a g n r/ re a e w l be show harges wil r/ re a e Process C /w livery note at stop/de vel. product le

FOOD: WHAT WE CAN DO FOR

FOOD: WHAT WE CAN DO FOR YOU

YOU

Leading the Industry ...WITH ALL THE NECESSARY CERTIFICATION Not only are we fully accredited with industry specific certifications, we also invest in our people to ensure the best possible expertise and services are delivered to our customers.

Investors in People

Safe Contractor

ISO 9001/14001

BS EN 14065

Protect your business WORLD CLASS GARMENT HYGIENE We lead the workwear industry in its obligations to meet the stringent demands of the food industry, providing the highest standards of garment hygiene.

Gold

STANDARD

Our production process Our network of industrial laundries reach nationwide, offering a selection of wash processes operated by personnel with the knowledge and expertise to ensure the highest standards of garment cleaning and finish.

Our gold standard Our food hygiene plants operate to the Gold Standard hygiene code of practice. These unique codes have been specifically developed to meet the stringent demands of the food industry. All systems and processes comply to BS EN 14065.

Thermal disinfection Washing of garments at 65ยบC for 10 minutes or 71ยบC for 3 minutes ensures aqueous disinfection and drying of garments at temperatures exceeding 130ยบC ensures thermal disinfection.

Garments you can trust We have spent years building relationships with some of the best suppliers in the industry. From fabric suppliers to garment manufacturers, we can be 100% certain that you will always have the best possible quality garments.

Contingency Planning - our

Supply Chain Welfare

experience and knowledge has lead to our business being supported by robust processes and systems. This has resulted in a uniquely bespoke service provision designed to cover every eventuality.

- we work in partnership with our suppliers to ensure that we all adhere to the highest ethical standards within the industry.

Universal Electronic Templates - our garment templates are held on servers and can be accessed throughout the world by any one of our garment manufactures. This ensures consistency across all of our garment styles, no matter which of our suppliers manufactures them.

Garment range We have access to hundreds of garments that are suitable for a wide range of industries. As well as standard items we can tailor bespoke garments, utilising a variety of fabrics and in a multitude of colours. We can even personalise them with company logos and wearer names, allowing you to promote your corporate image at all times. WE ALWAYS SOURCE THE BEST FABRIC AT THE LOWEST COST...

Universal templates for exact standards • Highest quality fabric from UK and Europe. • Made to exact specification no matter where it’s produced. • Robust supply chain to give reassurance.

...TO ENSURE A CONSISTENCY ACROSS THE GARMENTS

Supply chain

80%

OF STAN

GARMEDNARD ARE WA S REHOUT S

IN THE U

ANY OF OUR OFF-THE-SHELF

PRODUCTS ARE DESPATCHED WITHIN

TEN WORKING DAYS OF US PLACING THE ORDER WITH OUR SUPPLIER

We’re ready when you are... As you can see, we have a huge range of stock ready and waiting, meaning we can fulfil your requirements quickly and easily.

1.5

MILLION

POUNDS OF

STOCK IS STORED AT OUR FULWOOD

PLANT

ON AVERAGE WE ORDER

3 MILLION POUNDS WORTH OF

FOOD HYGIENE GARMENTS PER YEAR

Food Industry Services LET US PUT YOUR MIND AT REST... As a customer of Johnsons Apparelmaster we are confident that your garments will be cleaned and delivered on time, every time. In fact, we are so confident we have given you the tools to log in to your account to track or view every aspect of the process.

QUALITY

NO. 1 Great stock availability

Greater control

• Our Premier Standard.

• Our extranet portal.

• Our Customer Commitment.

• Wearer usage report.

• Secure supply chain.

• Garment not seen report.

Comprehensive reporting

URANC

Rely on us

• Supply chain • Management reports management. available in KPI cockpit. • CSV files for exporting information.

• Good quality of fabric / fasteners. • Complying with Food Industry standards.

Made to measure A SERVICE TO SUIT YOU â&#x20AC;&#x2DC;A service to suit youâ&#x20AC;&#x2122; means recognising the customer as unique, with particular needs and specific choices. Our Bespoke Design Service finds the unique garment solution for your company, because at Johnsons Apparelmaster our people have both the knowledge and resources to offer a truly bespoke service.

IMPORTANT!

YOUR LOGO HERE

The choice is yours

Personalise your garments

Extended lead times for non standard garments

AUTOMOTIVE: WHAT WE CAN DO FOR

AUTOMOTIVE: WHAT WE CAN DO FOR YOU

YOU

IMPORTANT!

YOUR LOGO HERE

The choice is yours

Personalise your garments

Extended lead times for non standard garments

Garment range We have access to hundreds of garments that are suitable to a wide range of industries. As well as standard items, we can tailor bespoke garments with a variation of colours and fabrics and even personalise them with company logos and wearer names.

WE ALWAYS SOURCE THE BEST FABRIC AT THE LOWEST COST...

...TO ENSURE A CONSISTENCY ACROSS THE GARMENTS

Universal templates for exact standards • Highest quality fabric from UK and Europe. • Made to exact specification no matter where it’s produced. • Robust supply chain to give reassurance.

ctive 3M refle tape

led zip Concea rm flap with sto stic and Side ela ack action b l Interna hone / p t r sma cket iPod po

ocket Cargo P

OUTSTANDING COMFORT, DURABILITY & STYLE

RA速 CORDU ble Adjusta d a Knee P ts e Pock

ANY OF OUR OFF-THE-SHELF

PRODUCTS

TEN

ARE DESPATCHED WITHIN

WORKING DAYS OF US PLACING THE ORDER WITH OUR SUPPLIER

As you can see, we have a huge range of stock ready and waiting, meaning we can fulfil your requirements quickly and easily.

AUTOMOTIVE RETAIL & AFTER CARE CLOTHING

The complete workwear & workplace services solution for the automotive industry

Johnsons Apparelmaster are the nation’s largest provider of workwear and workplace services to the automotive sector. Many leading vehicle manufacturers come to us, because we understand the automotive industry. Our detailed knowledge of fabrics, supply chains and your working environment ensures our Motorlink range offers comprehensive packages that are designed around your specific needs. If it’s for a dealership or a garage, our commitment to garment design, manufacturing, sourcing and stocking ensures we manage the problems so you can concentrate on working on your business. And with our regular laundering service your workforce can be working smarter with clean and hygienic branded workwear.

Choose from our extensive range of branded technician’s image workwear from the leading car manufacturers, with standard or bespoke designs. You can also enjoy specially negotiated pricing structures for exclusively designed, branded ranges to ensure the best possible value. A very useful range of workplace services is also available including logo-featured mats, cabinet towels and industrial wipers.

Create your own professional image with our bespoke garment design service

CONCEPT

DESIGN

COMPLETION

We understand that every organisation is different and thatâ&#x20AC;&#x2122;s why we offer a design service to create bespoke garments to suit your business. This service is tailored to reflect your needs, right from conception through to completion of the finished garment.

DONâ&#x20AC;&#x2122;T FORGET YOUR LOGO MAT

Our bespoke garment solution is as unique as you are and is tailored to meet the needs of your organisation.

Placing a logo mat in your showroom can help improve your dealership image and promote products.

Keep your hands clean WITH 100% COTTON INDUSTRIAL WIPERS PROVIDING MAXIMUM STRENGTH, COMFORT & ABSORBENCY If your business uses rags or cloths for cleaning oil and other substances, make the hassle-free switch to industrial wipers and let us help keep your business moving.

We can provide tough, recyclable workshop wipers, strong woven cotton wipers with high absorbency and even systems to control and monitor wiper use on your premises.

A cost-effective solution

No Worries - Weâ&#x20AC;&#x2122;ve Got You Covered!

Industrial wipers offer an environmentally friendly way of wiping and mopping up any oil spillages in a safe manner. But instead of disposing of these yourself and continually buying new stock, let us manage and take care of you with our industrial wipers collection and launder service.

Our Industrial Wiper Service offers low weekly rental costs for a range of hardwearing industrial wipers that remove water, oil and grease. We can provide tough, recyclable workshop wipers, strong woven cotton wipers with high absorbency, and even systems to control and monitor wiper use on your premises.

INDUSTRY: WHAT WE CAN DO FOR

YOU

INDUSTRY: WHAT WE CAN DO FOR YOU

IMPORTANT!

YOUR LOGO HERE

The choice is yours

Personalise your garments

Extended lead times for non standard garments

...TO ENSURE A CONSISTENCY ACROSS THE GARMENTS

Universal templates for exact standards • Highest quality fabric from UK and Europe. • Made to exact specification no matter where it’s produced. • Robust supply chain to give reassurance.

OUTSTANDING COMFORT, DURABILITY & STYLE

ANY OF OUR OFF-THE-SHELF

PRODUCTS

TEN

ARE DESPATCHED WITHIN

WORKING DAYS OF US PLACING THE ORDER WITH OUR SUPPLIER

As you can see, we have a huge range of stock ready and waiting, meaning we can fulfil your requirements quickly and easily.

We can provide tough, recyclable workshop wipers, strong woven cotton wipers with high absorbency and even systems to control and monitor wiper use on your premises.

A cost-effective solution

No Worries - Weâ&#x20AC;&#x2122;ve Got You Covered!

WORKPLACE

SERVICES WHAT WE CAN DO FOR

YOU

WORKPLACE SERVICES: WHAT WE CAN DO FOR YOU

Keep bacteria locked away WITH COTTON ROLLER TOWELS

Then there are the cost savings Reducing the cleaning time required to collect and remove used paper towels can result in an estimated annual cost saving of 40%, when switching from paper towels to roller towels.** We offer a free spare towel supplied with each cabinet, along with regular collection and delivery.

There are even more benefits, with our Tea Towel Service Like cotton towels, our tea towel service reduces costs on cleaning and waste compared to paper towels – minimising on litter in kitchen areas. • Fully re-washable and hygienically maintained. • 100% cotton for greater absorbency.

These facts are compared against paper towel usage:

SAVE

Up to 63% less energy

SAVE

Up to 79% less waste

SAVE

Up to 50% gas emissions

• Full customer service support. • Eco-friendly. Johnsons Apparelmaster roller towels and tea towels are accredited for environmental friendliness in the EU.

HELP

Reduce illness and loss of working days

REDUCE

** Based on 1400 employees and 5 hand washes per day, one to start shift, one for lunch, two toilet breaks and one at the end of shift.

waste and promote clean washrooms

Dust mats CREATE VISIBLE SAFEGUARDS IN YOUR WORKPLACE WITH OUR DUST CONTROL MATS Placing our dust control mats throughout your premises helps reduce the risk of accidents and can help promote your company image too. Acting like a brush to capture dirt at source, dust control mats reduce the amount of grime dispersed within office and warehouse areas, helping you keep your staff and customers safe. They can also save on carpet wear and reduce the need to maintain floors during wet weather. Save up to 14% on your maintenance costs and reduce cleaning times by 44%*, through the use of a dust control mat rental service from Johnsons Apparelmaster.

* E.T.S.A (1998) The Clean Way To Cut Costs, Dust Control Tests, pp3. Percentages shown are average cost and time savings based on E.T.S.A research.

Our free site survey will help you choose the right mat to suit your business needs:

Showroom / Offices Main Entrance / Reception Workshop Floor Warehouse Area Washroom / Kitchen Area

Choose your mat size STANDARD DUST CONTROL MATS

SPECIALITY MATS

Anti-fatigue, Anti-Microbial

Available in Grey and Blue

1. 1.

1. 2.

5. 3.

1. 5ft x 3ft (150 x 85cm) 2. 6ft x 4ft (180 x 115cm) 3. 10ft x 3ft (300 x 85cm)

1. 4ft x 3ft (120 x 85cm) 2. 5ft x 3ft (150 x 85cm) 3. 6ft x 4ft (180 x 115cm)

4. 8ft x 4ft (250 x 115cm) 5. 10ft x 3ft (300 x 85cm)

1. 5ft x 3ft (150 x 85cm) 2. 6ft x 4ft (180 x 115cm)

We’ve got you covered! With Johnsons Apparelmaster you can expect industry-leading customer service from our trained and experienced personnel. Our people have got your workplace needs covered.

FREE site survey and mat trial** Regular collection, cleaning and delivery service Full after-sales support from over 250 customer service personnel Low weekly rental costs tailored to your needs Our trained Routemen will help place the mats correctly Wide choice of dust mat sizes available

Company promotion from the groundfloor up

Logo Mat

Create your own customised messages on your dust mats. • Feature your company logo • Highlight products in your showrooms • Create a great first impression

** Mat Trial consists of a Standard Dust Mat (150x85cm, 180x115cm, 300x85cm, Grey or Blue) being trialled for two weeks only. Cleaning not included.

Anti-Fatigue Mat

Washrooms HELPING TO CREATE A FRESH AND CLEAN ENVIRONMENT FOR YOU, YOUR STAFF AND YOUR VISITORS Sometimes it’s the details that really make a difference. All too often overlooked, your washroom is arguably the most well-used room in your building and if there’s one thing you can be sure of, it’s that people rarely forget a bad washroom experience.

That’s why we’ve teamed up with Cannon Hygiene who are experts at keeping your washroom healthy, hygienic and running smoothly.

AIR CARE

HAND CARE

FEMININE CARE

WATER CARE

Air Care

Feminine Care

Hand Care

Water Care

The air quality is the first thing you notice walking into a washroom. Make the right impression with our range of air treatments and fragrance units.

Legislation requires that female washrooms provide a method for the safe disposal of sanitary waste. Our feminine hygiene services go beyond the basic requirements.

Hand washing facilities are a vital provision in every washroom. Choose from a range of dispensers and soaps to provide simple and effective hand hygiene.

Our range of water management services maintain a high washroom standard whilst saving precious water resources and costs.

AIR CARE

FEMININE CARE

HAND CARE

WATER CARE

WHY CHOOSE

US?

WHY CHOOSE US?

Personalised Tracking BARCODING IDENTIFICATION ON EVERY GARMENT All our garments have unique barcode identification, to ensure that at any given time, customers can track the exact status of any item.

JOHNSONS APPARELMASTER

TBA COMPOSITES LTD ALAN STUART

I 9231

1000872 CA100NY108R

B E7 0013 WED

A10

A Customer’s name B Garment history C Wearer number D Delivery day E Route F Locker number G Stock code H Barcode number I Stop number J Wearer’s name

Track repair and monitor ONLINE ACCESS - PUTTING YOU IN CONTROL, WHENEVER, WHEREVER

TRACK LAUNDERED GARMENTS

REDUCE RISK OF LOST GARMENTS

QUICKER REPAIRS AND ALTERATIONS

Know which garments are being cleaned and when.

Barcoding ensures traceability of garments.

Request and authorise repairs to garments online.

PAPERLESS BILLING

DOOR TO DOOR DELIVERY TRACKING

REAL TIME REPORTS

Email alerts allow you to view invoices online.

Ensures garments are ready when staff arrive on site.

Information at your fingertips.

How does it benefit you? Our system of barcode identification gives each garment a unique label which enters a database to track their journey in every detail. Then, with flexible real-time reports, you can monitor all aspects of garment care and usage, producing efficient audit and stock control.

Online customer KPI cockpit PUTTING YOU IN CONTROL

How does it benefit you? Easy to use, saves time, pertinent and meaningful. For use in multi location accounts. Reach multiple contacts simply and easily. Can be tailored to each customerâ&#x20AC;&#x2122;s key drivers. uestions and scoring can be varied by customers Q to reflect their areas of concern and importance.

KPI Cockpit

By answering unique questions on the levels of our customer service, you can help shape and improve our performance specifically for you. We provide leading edge technology in the textile services industry, because we are dedicated to providing customers with the highest level of service and account transparency.

Commitment to helping you Our Customer Service team work together to ensure all enquiries are dealt with quickly and offer the reassurance of a money backed guarantee if we don’t do what we’ve promised.

MONEY BACKED GUARANTEE

LETTER ENQUIRIES PHONE AND EMAIL ENQUIRIES We respond within 2 working hours

We respond within the same day of receipt

VISIT REQUESTS We respond within 3 working days

We offer a unique compensation package if we fail to meet our Service Standards

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ee Level Thr invoice ontain the one, along This will c el as per lev sheet. document s er analy is h rt fu a h wit ection, the analysis s (Rental Within the elements e rg a h c d Rental primary rior Perio P d n a s e Charg n at stop/ l be show il w ) s e rg Cha level and rment set a g r/ own at re a e w will be sh s e rg a h C r/product Process ote/weare n ry ve li e stop/d level.

Visits In Person MAINTAINING SATISFACTION LEVELS VIP Visits Each customer has a dedicated Customer Service Executive. Itâ&#x20AC;&#x2122;s their job to ensure you are happy with the level of service being provided, so they will agree a schedule with you whereby they will visit your site to answer any queries you may have.

SERVICE

CALL REP O

CUSTOMER ADDRESS

REF NO.

PHONE/VIS

DATE

STOP NO . ACCOUNT NO

Delivery/R outeman

Garment

PERSON(S

) CONTAC TED

Attitude:

FOR OFFIC

E USE ON

Cleanline ss

/Repairs:

Action Ta

ken By

Condition:

Hygiene Se rvi

ces Repo

Missing Ga

rt:

rments No

Adds and

t Returned

Exchange s Ou

tstanding:

Accounts:

General Co

mments:

Other Servi

ces Requ

8607 SCR

Customers

ired:

Signature

Johnsons Apparelma ster Ltd, Pitt man Way, Fulwood, Preston,

PR2 9ZD

Registered Number 464 645

England & Wales

A Johnson

Service Gro up

Company

Keeping customer satisfaction high Our Customer Service Executives come armed with a checklist of points to discuss with you, to make sure everything is running as it should. We will always listen to your needs and make it our mission to ensure you are 100% satisfied with our service.

Repairs Found it -Fixed it MAINTAINING SATISFACTION LEVELS During laundering our teams provide quality checks to ensure that your garments are kept in top condition. In fact, around 90% of repairs are instigated by us.

7 Around 90% of all repairs are instigated by us

We guarantee weâ&#x20AC;&#x2122;ll return repaired items within 7 days

Customer request tags determine job priority

FOUND IT

FIXED IT highlighted that a Our quality checks to your garment repair was needed

Premier Upgrade NO NEED TO WAIT TO UPGRADE Premier Upgrade If you sign up with us for a 36 month agreement, you don’t have to wait until the end of your contract to get brand new garments. Upgrade at 30 months to ensure your staff always look their best.

YEAR 01

YEAR 02

UPGRADE

NOW

YEAR 03

Get a Premier Upgrade at 30 months • Fewer repairs in production. • Maintain your corporate image. • Keep your wearers safe. • Boost your staff morale.