CONFERENCE HIGHLIGHTS ESCRS 2019 COVERAGE
Patient questionnaires can help determine patient satisfaction.
Managing an Unhappy
Pseudophakic Patient by Hazlin Hassan
W
hile the vast majority of pseudophakic patients are happy with the quality of vision following surgery, occasionally there are patients who are dissatisfied. To better manage these patients, renowned experts shared tips during a session at the 37th Congress of the European Society of Cataract and Refractive Surgeons (ESCRS 2019).
When 20/20 Does Not Cut It
complications — sometimes even patients with 20/20 vision can be unhappy. “In Sweden, many ophthalmic departments take part in reporting postoperative data to the national cataract register (NCR),” said Dr. Maria Kugelberg of St. Erik Eye Hospital, Sweden. Around 10% of patients experience no benefits from surgery, according to reports from the Swedish NCR.
Although patients hope for perfect vision — and few (or no) surgical
“Based on questions posed to patients
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from the preoperative stage to three months postoperative, 90.1% were satisfied, 2.2% were neutral and 7.7% were dissatisfied,” added Dr. Kugelberg. According to the reports, men were 1.3 times more likely to be satisfied with their vision than women. Patients without ocular comorbidity were 1.8 times more likely to be satisfied, while patients with a second eye surgery were twice as likely to be satisfied. Patients with ocular comorbidities reported higher incidences of dissatisfaction. Those with glaucoma
