2023 Healthcare Decisions

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HEALTHCARE DECISIONS Open Enrollment & Healthcare Guide for Business Informing Our Business Community on Healthcare Options
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Presented

IS WHAT GIVES US PURPOSE HONOR

Honor is what motivates our team of dedicated healthcare professionals. Through passion and purpose, we come together to ensure every patient is provided with the best possible care. honorhealth.com

Elevating Patient Experience

The strategic imperative for today’s healthcare organizations

The healthcare landscape is in flux, influenced by technological advancements and changing demographics. While medical proficiency remains crucial, there’s an emerging battleground that healthcare organizations can’t afford to ignore: patient experience. No longer a secondary concern, optimizing the patient experience has become a business-critical initiative. Here’s why it’s time for healthcare leaders to focus on this transformative frontier and the strategic pathways to achieve it.

THE VIRTUOUS CYCLE: LISTEN, ACT AND CONTINUOUSLY IMPROVE

Active listening is one of the most fundamental yet transformative steps in enhancing patient experience. Gathering feedback, whether solicited or unsolicited, offers invaluable insights into the patient’s journey. But listening is only the first part of the equation; it’s what organizations do with that feedback that counts. By operationalizing these insights, healthcare organizations can continuously refine their services, setting a virtuous cycle of improvement in motion. This iterative process enhances the patient’s experience and helps organizations adapt to changing needs and expectations.

GEN Z AND THE EMOTIONAL PARADIGM SHIFT

Generation Z, those born from about 1997 to around 2013, is rewriting the playbook on healthcare expectations. According to a national study by LaneTerralever (www.experiencedynamic.com/2023cxreport), 56% of Gen Z individuals place a high premium on the emotional components of their experiences. This is a profound shift from older generations, who are often more concerned with functional aspects like cost and efficiency. The study also revealed that Gen Z is the least satisfied of all age groups with the healthcare experiences they currently receive. Clearly, healthcare organizations

need to recalibrate their approach to meet these emotionally driven needs if they wish to capture and retain this emerging demographic.

THE HIGH STAKES OF IGNORING PATIENT EXPERIENCE

In a consumer-driven healthcare environment, the cost of ignoring patient experience is steep. Data from LaneTerralever’s study indicates that 47% of Americans would consider switching healthcare providers for a better customer experience, and 41% would make the leap after just a single negative incident. In a saturated market where patients have numerous choices, these statistics underline the urgency of making patient experience a top strategic priority.

THE DIGITAL FRONT DOOR: MAKE THE FIRST IMPRESSION COUNT

In today’s digital-first society, a patient’s first interaction with a healthcare provider often occurs online. A seamless digital experience can set the tone for the entire patient journey. For

instance, our team at LaneTerralever created a 128% increase in organic online appointments for a national healthcare provider by focusing on a patient-centric digital strategy and implementation. This strategy empowered patients with easy access to their medical records, simplified appointment scheduling, and provided efficient communication channels with healthcare professionals.

THE WAY FORWARD: MAKING THE STRATEGIC LEAP

The compelling evidence is in, and the message is resoundingly clear: Patient experience is not a peripheral concern; it’s a strategic asset. Now is the time to make it a core pillar of organizational strategy if it is not already. After all, healthcare is not just about treating diseases; it’s about treating individuals — with respect, empathy and an experience they will remember and appreciate. —Chris Johnson, CEO of LaneTerralever (www.laneterralever.com)

In Business Magazine’s Healthcare Decisions: Open Enrollment & Healthcare Guide for Business is a special section meant to remind company owners as to the options that are available in the upcoming individual marketplace open enrollment window — November 1, 2023, through January 15, 2024. Open enrollment timing can happen throughout the year for company policies, but with the national window open during this time, we feel it is important to highlight various opportunities and list those groups offering plans and/ or services. Using healthcare as a tool to build productivity through a healthy workforce is an advantage to business regardless of regulation and/or mandates, and it is becoming ever clearer that healthcare will be a focus for business owners and not simply an outsourced option as it has been in the past.

55 INBUSINESSPHX.COM OCT. 2023 HEALTHCARE DECISIONS

HEALTHCARE DECISIONS

Associations & Government

Many associations and government healthcare services give specific information on policies, open enrollment dates and services provided that may help employers understand the many options. Below is a list of local organizations.

Arizona Dental Association

3193 N. Drinkwater Blvd., Scottsdale (480) 344-5777 azda.org

Arizona Foundation for Medical Care 2700 N. Central Ave., Phoenix (602) 252-4042 azfmc.com

Arizona Health Care Association 1440 E. Missouri Ave., Phoenix (602) 265-5331 azhca.org

Arizona Health Care Cost Containment System (AHCCCS) 801 E. Jefferson St., Phoenix (602) 417-4000 azahcccs.gov

Arizona Hospital and Healthcare Association

2800 N. Central Ave., Phoenix (602) 445-4300 azhha.org

Arizona Medical Association

810 W. Bethany Home Rd., Phoenix (602) 246-8901 azmed.org

Arizona Pharmacy Association 1845 E. Southern Ave., Tempe (480) 838-3385 azpharmacy.org

Maricopa County Medical Society 326 E. Coronado Rd., Phoenix (602) 252-2015 mcmsonline.com

Dental Insurance

Getting the right coverage means truly investigating the best plans and supplemental plans. Here is a list of area companies offering dental insurance that have a great reputation and plan options for individuals and groups.

American Dental Plan

1645 E. Bethany Home Rd., Phoenix (602) 265-6677 arizdental.com

Breslau Insurance & Bene ts Paul Breslau 8362 E. Via de Risa, Scottsdale (602) 692-6832 breslauinsurance.com

Delta Dental of Arizona 5656 W. Talavi Blvd., Glendale (602) 938-3131 deltadentalaz.com

Matsock & Associates 2400 E. Arizona Biltmore Circle, Phoenix (602) 955-0200 matsock.com

Employee Benefits Consultants (many offer insurance)

Using a consultant to work though options and the many plans can alleviate much of the confusion surrounding healthcare these days. We have included a list of brokers and firms that are reputable and have a tremendous amount of experience working with businesses to provide plans and ensure compliance.

Arizona Bene t Consultants, LLC

4222 E. Thomas Rd., Phoenix (602) 956-5515

arizonabene tconsultants.com

Bene ts By Design

4500 S. Lakeshore Dr., Tempe (480) 831-7700

bene tsbydesignaz.com

Bene ts Commerce Group

16220 N. Scottsdale Rd., Scottsdale (480) 515-5010

bene tscommerce.com

Blue Water Bene ts Consulting

7848 E. Davenport Dr., Scottsdale (480) 313-0910

employeebene tcompliance.com

Breslau Insurance & Bene ts

Paul Breslau

8362 E. Via de Risa, Scottsdale (602) 692-6832

breslauinsurance.com

Connect Bene ts

1818 E. Southern Ave., Mesa (480) 985-2555 connect-bene ts.com

FBC Services, Inc.

14201 N. 87th St., Scottsdale (602) 277-8477 fbcserv.com

Focus Bene ts Group

11022 S. 51st St., Phoenix (602) 381-9900

focusbene ts.com

Health Insurance Express, Inc. and Fidelis Consultants

1155 S. Power Rd., Mesa (480) 654-1200

healthinsurance-express.com

Healthcare Solutions Centers 4831 N. 11th St., Phoenix (602) 424-2101

hcsonsite.com

Horizon Bene ts Group

6245 N. 24th Pkwy., Phoenix (602) 957-3755

horizonbene ts.com

Strunk Insurance Group

14425 N. 7th St., Phoenix (602) 978-4414

strunkgroup.com

56 INBUSINESSPHX.COM OCT. 2023

LIFE CAN CHANGE PRETTY QUICKLY. LET US HANDLE THE OTHER STUFF, SO YOU DON’T MISS WHAT MATTERS MOST.

AZBLUE.COM 832256-21

HEALTHCARE DECISIONS

Individual & Group Health Insurance

Knowing what plan is right for your employees and understanding who is managing that plan can make all the difference for your company. We have included below a list of reputable and experienced insurance companies, many of which you will be familiar with, that can guide your organization to the perfect group or individual plans.

American Family Insurance

Multiple Valley Locations (800) 381-6789

amfam.com

Banner Aetna 8362 E. Via de Risa, Scottsdale (800) 381-6789

banneraetna.com

Blue Cross Blue Shield of Arizona 2444 W. Las Palmaritas Dr., Phoenix (602) 864-4899

azblue.com

Bowman & Associates 16042 N. 32nd St., Phoenix 600 W. Ray Rd., Chandler (602) 482-3300

bowmaninsurance.com

Breslau Insurance & Bene ts

Paul Breslau

8362 E. Via de Risa, Scottsdale (602) 692-6832

breslauinsurance.com

Cigna

Multiple Valley Locations (800) 997-1654

cigna.com

Farmers Insurance Group

Kara Anspach

7077 E. Marilyn Rd., Scottsdale (480) 998-8070

farmersagent.com/kanspach

Lovitt &Touché

1050 W. Washington St., Tempe (602) 956-2250

lovitt-touche.com

State Farm Arizona Multiple Valley Locations (877) 331-8261

statefarm.com

Strunk Insurance Group 14425 N. 7th St., Phoenix (602) 978-4414

strunkgroup.com

UnitedHealthcare

1 E. Washington St., Phoenix (800) 985-2356

uhc.com

Hospitals and Medical Centers

Many of the healthcare providers listed below are part of specific networks or have created their own network to lower costs for businesses and individuals with the intent to provide all needed services for the patient.

Abrazo Arizona Heart Hospital 1930 E. Thomas Rd., Phoenix (602) 532-1000 abrazohealth.com

Abrazo Arrowhead Campus

18701 N. 67th Ave., Glendale (623) 561-1000 arrowheadhospital.org

Abrazo Central Campus 2000 W. Bethany Home Rd., Phoenix (602) 249-0212 phoenixbaptisthospital.com

Abrazo Maryvale Campus

5102 W. Campbell Ave., Phoenix (623) 848-5000 maryvalehospital.com

Abrazo Scottsdale Campus

3929 E. Bell Rd., Phoenix (602) 923-5000 paradisevalleyhospital.com

Abrazo West Campus

13677 W. McDowell Rd., Goodyear (623) 882-1500 abrazohealth.com

Banner Baywood Medical Center 6644 E. Baywood Ave., Mesa (480) 321-2000 bannerhealth.com/baywood

Banner Boswell Medical Center 10401 W. Thunderbird Blvd., Sun City (623) 832-4000 bannerhealth.com/boswell

Banner Del E. Webb Medical Center

14502 W. Meeker Blvd., Sun City West (623) 524-4000 bannerhealth.com

Banner Desert Medical Center 1400 S. Dobson Rd., Mesa (480) 412-3000 bannerhealth.com/desert

Banner Estrella Medical Center 9201 W. Thomas Rd., Phoenix (623) 327-4000

bannerhealth.com

Banner Gateway Medical Center 1900 N. Higley Rd., Gilbert (480) 543-2000

bannerhealth.com

Banner Heart Hospital 6750 E. Baywood Ave., Mesa (480) 854-5000

bannerhealth.com

Banner Ironwood Medical Center 37000 N. Gantzel Rd., San Tan Valley (480) 394-4000

bannerhealth.com/ironwood

Banner MD Anderson Cancer Center 2946 E. Banner Gateway Dr., Gilbert (480) 256-6444

bannerhealth.com

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Together, we’ll find new possibilities

The health and well-being of your employees matters. UnitedHealthcare is here to help you guide them toward brighter days ahead. From finding new ways of controlling costs to connecting them with medical care and mental health support, it’s good to have a health plan that’s on their side and in your corner.

Learn more at

Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. Health Plan coverage provided by or through UnitedHealthcare of Arizona, Inc. B2B EI211205447.0 12/21 © 2021 United HealthCare Services, Inc. All Rights Reserved. 21-1202769-A
uhc.com

HEALTHCARE DECISIONS

Banner Thunderbird Medical Center

5555 W. Thunderbird Rd., Glendale (602) 865-5555

bannerhealth.com

Banner University Medical Center

Campus

1111 E. McDowell Rd., Phoenix (602) 839-2000 bannerhealth.com

Cancer Treatment Centers of America at Western Regional Medical Center

14200 Celebrate Life Way, Goodyear (623) 207-3000 cancercenter.com

Cardon Children’s Medical Center

1400 S. Dobson Rd., Mesa (480) 412-5437 bannerhealth.com

Dignity Health Chandler Regional Medical Center

1955 W. Frye Rd., Chandler (480) 728-3000 chandlerregional.org

Dignity Health Mercy Gilbert Medical Center

3555 S. Val Vista Dr., Gilbert (480) 728-8000 mercygilbert.org

Dignity Health St. Joseph’s Hospital & Medical Center

350 W. Thomas Rd., Phoenix (602) 406-3000 stjosephs-phx.org

Gilbert Hospital

5656 S. Power Rd., Gilbert (480) 984-2000 gilberter.com

HonorHealth Deer Valley Hospital 19829 N. 27th Ave., Phoenix (623) 879-6100 honorhealth.com

HonorHealth John C. Lincoln Medical Center

250 E. Dunlap Ave., Phoenix (602) 943-2381

honorhealth.com

HonorHealth Osborn Medical Center

7400 E. Osborn Rd., Scottsdale (480) 882-4000 honorhealth.com

HonorHealth Shea Medical Center –Shea Medical Center 9003 E. Shea Blvd., Scottsdale (480) 323-3000 honorhealth.com

Mayo Clinic Hospital 5777 E. Mayo Blvd., Phoenix (480) 515-6296 mayoclinic.org/patient-visitor-guide/ arizona

Mountain Vista Medical Center 1301 S. Crismon Rd., Mesa (480) 358-6100 mvmedicalcenter.org

Phoenix Children’s 1919 E. Thomas Rd., Phoenix (602) 933-1000 phoenixchildrens.org

St. Luke’s Medical Center

1800 E. Van Buren St., Phoenix (602) 251-8100 stlukesmedcenter.com

Valleywise Health Medical Center 2601 E. Roosevelt St., Phoenix (602) 344-5011

valleywisehealth.org

Valleywise Emergency – Maryvale 5102 W. Campbell Ave., Phoenix (602) 344-5011 valleywisehealth.org

Valleywise Comprehensive Health Center – Phoenix 2525 E. Roosevelt St., Phoenix (833) 855-9973

valleywisehealth.org

Valleywise Comprehensive Health Center – Peoria

8088 W. Whitney Dr., Peoria (833) 855-9973

valleywisehealth.org

Valleywise Community Health Center –South Phoenix/Laveen

5650 S. 35th Ave., Phoenix (833) 855-9973

valleywisehealth.org

Valleywise Community Health Center –South Central Phoenix

33 W. Tamarisk St., Phoenix (602) 344-6600

valleywisehealth.org

Valleywise Community Health Center –North Phoenix

2025 W. Northern Ave., Phoenix (602) 655-6300

valleywisehealth.org

Valleywise Community Health Center –Mesa

59 S. Hibbert, Mesa (480) 344-6200

valleywisehealth.org

Valleywise Community Health Center –McDowell

1101 N. Central Ave., Phoenix (602) 344-6550

valleywisehealth.org

Valleywise Community Health Center –Maryvale

4011 N. 51st Ave., Phoenix (623) 344-6900

valleywisehealth.org

Valleywise Community Health Center –Guadalupe

5825 E. Calle Guadalupe, Guadalupe (480) 344-6000

valleywisehealth.org

Valleywise Community Health Center –Chandler

811 S. Hamilton St., Chandler (480) 344-6100

valleywisehealth.org

Valleywise Community Health Center –Avondale

950 E. Van Buren St., Avondale (623) 344-6800

valleywisehealth.org

60 INBUSINESSPHX.COM OCT. 2023
Hospitals and Medical Centers (con’t.)

Enrolling all generations.

Open Enrollment

Everyone deserves clinical expertise with humankindness. With your choice of doctors and specialists, you’ll be surrounded by people who truly care about you and your family’s health.

So this year during Open Enrollment, choose a plan that includes Dignity Health’s physicians and hospitals. Enroll in humankindness at dignityhealth.org/dhmg-arizona/about-us/open-enrollment

HEALTHCARE DECISIONS

Mental Health Services and Healthcare

Amid COVID-19, bringing employees back to work has become just one aspect that has created a new awareness to mental health and the workplace. Here are some services that can help.

Devereux Advanced Behavioral Health

11024 N. 28th Dr., Phoenix (602) 283-1573 devereux.org

Magellan Health

Multiple Valley locations magellanhealth.com

MIND 24-7

Multiple Valley locations (844) 646-3247 mind24-7.com

Southwest Behavioral & Health Services

3450 N. 3rd St., Phoenix (602) 265-8338 sbhservices.org

Terros Health

Multiple Valley locations (602) 685-6000 terroshealth.org

Urgent Care

Valleywise Behavioral Health Center –Phoenix

2619 E. Pierce St., Phoenix (833) 855-9973

valleywisehealth.org/services/behavioralhealth

Valleywise Behavioral Health Center –Mesa

570 W. Brown Rd., Mesa (833) 855-9973

valleywisehealth.org/services/behavioralhealth

Valleywise Behavioral Health Center –Maryvale

5102 W. Campbell Ave., Phoenix (833) 855-9973

valleywisehealth.org/services/behavioralhealth

Workplace Ergonomics

Wellness includes how our bodies function in our work spaces, and is therefore greatly impacted by the physical elements of that space. These businesses provide solutions, from chairs to desks to lighting — and beyond.

ESI Ergonomic Solutions

1314 N. Recker Rd., Mesa (800) 833.3746

esiergo.com

Goodmans Interior Structures

1400 E. Indian School Rd., Phoenix (602) 263-1110

goodmans.com

Workplace Wellness

Walk-in, face-to-face, brick-and-mortar urgent care facilities remain an important element in the healthcare system, even as virtual options expand.

Akos Urgent Care – Glendale

5104 N. 67th Ave., Glendale (602) 962-6296

akosurgentcare.com

Akos Urgent Care – Avondale

10825 W. McDowell Rd., Avondale (623) 321-5088

akosurgentcare.com

Alliance Urgent Care

Multiple Valley locations (855) 887-4368

allianceurgentcare.com

Banner Urgent Care

Multiple Valley Locations

urgentcare.bannerhealth.com

FastMed Urgent Care

Multiple Valley locations (480) 545-2787

fastmed.com

NextCare Urgent Care

Multiple Valley locations (888) 381-4858

nextcare.com

Phoenix Children’s Urgent Care

4 Valley locations (480) 922-5437

phoenixchildrensurgentcare.org

There are many companies working to orchestrate alternative healthcare plans and consulting to customize healthcare benefits programs and policies for companies. These organizations below offer consulting, program development and direct care programs for businesses of all sizes.

Absolute Health

8360 E. Raintree Dr., Scottsdale (480) 991-9945

absolutehealthaz.com

Absolute Health – Norterra

1614 W. Whispering Wind Dr., Phoenix (480) 991-9945

absolutehealthaz.com

Healthcare Solutions Centers

4831 N. 11th St., Phoenix (602) 424-2101

hcsonsite.com

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OptumCare® believes that great health begins by providing forwardthinking leadership in the discipline of medicine. So we proudly serve Phoenix with advanced health care at 16 clinics with over 40 providers, all dedicated to putting the patient first. We’re here to stay—and to move care in our community in bold new directions. Find out more at professionals.optumcare.com . We’re Making Our Mark on Medicine ©2020 Optum, Inc. All rights reserved.

Embracing culture. Empowering health.

The new culture of care
equalityhealth.com Like, Follow, Share Equality Health is the nation’s leading integrated health delivery system focused solely on improving care for diverse communities through culturally sensitive providers and programs that improve access, quality, and trust.

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