November 2023 Issue of In Business Magazine by InMedia

NOV. 2023

Profiles in Excellence: Community Banks & Credit Unions

Trading Places How Are We Fostering

International Business?

Curb Fraud Vulnerabilities in

This Month’s Guest Editor

Marco A. Lopez Jr. Intermestic Partners

THIS ISSUE Arizona Small Business Association

Payments Processes ‘No Meetings’ Approach Boosts Business Growth Talent Strategies to Weather the Storm $7.95 INBUSINESSPHX.COM

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NOVEMBER 2023 FEATURES

Talent Strategy – How to Weather the Storm

Jesse Meschuk shares tips for CEOs and CHROs to navigate the uncertainty in today’s economy.

Aleksandra Sulimko shares how a “no meetings” approach, prioritizing productivity over mere presence, boosts business growth.

GUEST COLUMNIST

Reading the Signs: More Communication Is Not

40 Better Communication

Babbo Italian Eatery: Feasting for a Cause This month spotlighting Babbo Italian Eatery, Tyler Butler’s series explores the myriad ways businesses give back and the positive ways their programs impact our community.

COVER STORY

Richard Newman examines the top three things leaders can do to avoid any miscommunication with their team.

Trading Places: How Are We Fostering International Business?

Organizations and businesses active in that realm share what cross-border commerce is doing for business locally.

DEPARTMENTS

Guest Editor

Marco A. Lopez Jr., founder and CEO of Intermestic Partners, introduces the “Cross-Border Trade” issue.

10 PARTNER SECTION

Arizona Small Business Association

SPECIAL SECTION

Feedback

Todd Gillenwater, RJ Muller and Dr. Laura Nelson respond to In Business Magazine’s burning business question of the month: What policies or programs does your company have in place to support your employees’ interests in community philanthropy?

Briefs

“DraftKings Sportsbook Is a Family Entertainment Destination at TPC Scottsdale,” “Dailies Top Stories,” “Local Standouts Recognized for Achievements and Philanthropy,” “Veterinary Ownership Possible through Franchise” and “Boutique Shopping with HandsFree Cocktails”

Startups

“Movement Interactive’s Wearables Address Concussions in Sports” and “Compassionate Callers – A Lifeline via Phone”

From the Top

Frustrated by a fragmented healthcare system, Dr. Todd Hurst founded HealthspanMD.

15 53 Excellence in Banking

CRE

“Rising Temperatures in Phoenix Require Thoughtful and Sustainable Urban Design,” “Affordable Housing Is Part of Tempe Development,” “New Affordable Housing in South Phoenix and Goodyear,” “Demand for TI Work in CRE Heats Up amid Economic Uncertainty,” “Evergreen Devco Industrial Project Targets Smaller-Footprint Users” and “Lincoln Property Company Breaks Ground on Mega Industrial Project”

Semi Insights

“Beyond Traditional Training,” “Filling the Talent Pipeline” and “Intersection of Innovation and Opportunity”

NOV. 2023

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Boosting Business Growth with a ‘No Meetings’ Approach

Music Improves Workplace Productivity and Keeps Employees Connected

Ross Honey discusses how businesses can create a positive culture that hits the right note every time.

Healthcare

“Employee Benefits Trends: Beyond Health & Dental” and “Bridging the Understanding & Satisfaction Divide in Healthcare Benefits”

Technology

“RTO Is Here: Find the Best Lunch & Happy Hour Spots Near Work” and “Beyond Words: How Emojis Can Support Workplace Culture”

Books

New releases give fresh insights on business thinking.

Economy

Karah Gagnon examines ways businesses can take control of payments processes to curb fraud vulnerabilities.

Legal

Scott Jensen, Esq., discusses why and how business succession planning assures critical staff, customers, banks and vendors that the company’s future is seamless.

44 Nonprofit Emma Garcia explains how cultivating relationships builds stronger communities, and aligning ‘giving back’ with company values also benefits in engaged employees.

Assets

2024 EV Chevrolet Blazer Plus: Convenient portable charging is available for personal devices.

Power Lunch

Chestnut: Breakfast, Lunch, Happy Hour & Community!

Roundtable

Tim Sprague shares how the private sector is addressing Arizona’s homelessness crisis through the Arizona Housing Fund.

According to a recent StorageCafe study of domestic migration, 2021 and 2022 saw record numbers of people taking the path to new states. The Grand Canyon State has secured the seventh spot nationally for net migration per capita, welcoming 12 newcomers per 1,000 residents. storagecafe.com/blog/top-states-people-are-moving-to

Together, we’ll find new possibilities The health and well-being of your employees matters. UnitedHealthcare is here to help you guide them toward brighter days ahead. From finding new ways of controlling costs to connecting them with medical care and mental health support, it’s good to have a health plan that’s on their side — and in your corner.

Learn more at uhc.com

Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. Health Plan coverage provided by or through UnitedHealthcare of Arizona, Inc. B2B EI211205447.0 12/21 © 2021 United HealthCare Services, Inc. All Rights Reserved. 21-1202769-A

Nov. 2023 ___________ INTR ODUCING ___________

Nonprofit

In Business Magazine is a collaboration of many business organizations and entities throughout the metropolitan Phoenix area and Arizona. Our mission is to inform and energize business in this community by communicating content that will build business and enrich the economic picture for all of us vested in commerce.

PARTNER ORGANIZATIONS Debbie Hann, Chief Operating Officer Arizona Small Business Association Central Office (602) 306-4000 www.asba.com

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Terri Kimble, President & CEO Chandler Chamber of Commerce (480) 963-4571 www.chandlerchamber.com

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Suzi Freeman, President NAWBO Phoenix Metro Chapter (480) 289-5768 www.nawbophx.org Colin Diaz, President & CEO Tempe Chamber of Commerce (480) 967-7891 www.tempechamber.org Our Partner Organizations are vested business organizations focused on building and improving business in the Valley or throughout Arizona. As Partners, each will receive three insert publications each year to showcase all that they are doing for business and businesspeople within our community. We encourage you to join these and other organizations to better your business opportunities. The members of these and other Associate Partner Organizations receive a subscription to In Business Magazine each month. For more information on becoming an Associate Partner, please contact our publisher at info@inbusinessphx.com.

ASSOCIATE PARTNERS Ahwatukee Foothills Chamber of Commerce ahwatukeechamber.com Arizona Chamber of Commerce & Industry azchamber.com Arizona Hispanic Chamber of Commerce azhcc.com The Black Chamber of Arizona phoenixblackchamber.com Economic Club of Phoenix econclubphx.org Glendale Chamber of Commerce glendaleazchamber.org Greater Phoenix Chamber of Commerce phoenixchamber.com Greater Phoenix Equality Chamber of Commerce gpglcc.org Mesa Chamber of Commerce mesachamber.org North Phoenix Chamber of Commerce northphoenixchamber.com Peoria Chamber of Commerce peoriachamber.com Phoenix Metro Chamber of Commerce phoenixmetrochamber.com Scottsdale Area Chamber of Commerce scottsdalechamber.com Scottsdale Coalition of Today and Tomorrow (SCOTT) scottnow.com Surprise Regional Chamber of Commerce surpriseregionalchamber.com WESTMARC westmarc.org

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Words

OUR CONTENT CREATORS

Nov. 2023

RaeAnne Marsh Editor, In Business Magazine RaeAnne Marsh became editorial director of Phoenix-based InMedia Company in 2010 and helped launch Valley-wide business resource In Business Magazine. Her journalism career began more than 20 years ago, when she left California and 12 years of teaching to transplant in Phoenix’s vibrant entrepreneurial environment, and includes incorporating her own business, Grammar & Glitz, Inc., through which she has taken writing and editing gigs with business and media clients nationwide. Holding the magazine to strong editorial standards, she says, “New businesses are founded, out-of-staters bring new strengths, established businesses evolve and expand — all of which contributes to the dynamic vitality that I see as the mission of In Business Magazine to be the voice of and vehicle to nurture, in each monthly edition. It is my challenge to ensure each edition is packed with relevant information on a broad spectrum of issues, aimed at a readership that runs the gamut from entrepreneurial startup to major corporation.”

Edgar R. Olivo Editor, En Negocios As editor of the Spanish section of In Business Magazine, Edgar R. Olivo shares weekly content for Spanish-preferred small-business owners in Phoenix. As a first-generation Latinx and native-Arizonan, Olivo’s upbringing was filled with similar challenges that Latino communities in Arizona face when they engage with the economy. An entrepreneur and nonprofit executive, he is leading the charge to help strengthen a diverse, inclusive and sustainable entrepreneurial ecosystem in Arizona. His work is nationally recognized for establishing programs that help advance equitable economic recovery, and increase generational wealth for Latinx/Hispanic small business owners in Arizona. “I believe today is a moment for leading big change. Business ownership is a critical means to build community and individual wealth. I hope my work will demonstrate to the Latino community that the entrepreneur ecosystem in Arizona has their back.”

Guest columns are feature articles presented as a special, limited series as well as regular, ongoing series in In Business Magazine.

Tyler Butler

Publisher

Rick McCartney

Editor

RaeAnne Marsh

En Negocios Editor Web Editor Graphic Design

Edgar Rafael Olivo Jake Kless Benjamin Little

CONTRIBUTING WRITERS Andrea Aker Tyler Butler Jennifer Dulski Karah Gagnon Emma Garcia Ross Honey Mike Hunter Scott Jensen JJ Joppru Merilee Kern

Veronica Lin Jesse Meschuk Nicole Myden Richard Newman Nathan Padron Stephanie Quinn Tiffany Shultz Tim Sprague Aleksandra Sulimko Bryan Yates

Michael W. Krentz ADVERTISING Operations Louise Ferrari Business Development Louise Ferrari Cami Shore Events

Amy Corben

More: Visit your one-stop resource for everything business at inbusinessphx.com. For a full monthly calendar of business-related events, please visit our website. Inform Us: Send press releases and your editorial ideas to editor@inbusinessphx.com

Guest Columnist – Social Impact A long time corporate social responsibility practitioner, Tyler Butler is known for her expertise in creating, launching and developing successful social impact programs. Her commitment to rallying people together to make a positive difference has created sustainable signature programs empowering people to give back in a myriad of ways globally. Butler operates under the ethos of “each one teach one,” and so her contributions to In Business Magazine provide her with an outlet to share the best of what companies are doing to aid humanity. Butler looks to shed light on good corporate citizens and share stories about the magic they are creating through their generous outreach efforts.

Don Henninger

Guest Columnist – Metro As a 35-year newspaper veteran in Arizona, Don Henninger has always made journalism his passion as well as his career. Facts matter — especially in this day and age — and information is the foundation that enables citizens to be positive participants in their communities at all levels. Henninger has been fortunate to serve as a community leader and continues in that role today as director of the Scottsdale Coalition of Today & Tomorrow, which convenes leaders to work on issues in that city, and as a member of several nonprofit boards in the Valley.

Bruce Weber

Guest Columnist – Capacity Bruce Weber sees In Business Magazine as a valuable forum for topics relevant to our business and nonprofit community. “I am deeply interested in organizational capacity and what makes organizations successful and impactful in the work they do. In my work in the community for more than 16 years, I have worked with all sizes of organizations and leaders in helping their businesses grow and expand their impact. My previous careers with Microsoft and Hewlett Packard involved working with business integration partners to design strategies to engage new markets. In today’s complex world, I enjoy exploring the possibilities and opportunities that change can bring.”

8 NOV. 2023

President & CEO Editorial Director Financial Manager Office Manager Accounting Manager

Rick McCartney RaeAnne Marsh Tom Beyer Allie Jones Todd Hagen

Corporate Office InMedia Company 45 W. Jefferson Street Phoenix, AZ 85003 T: (480) 588-9505 info@inmediacompany.com www.inmediacompany.com Vol. 14, No. 11 In Business Magazine is published 12 times per year by InMedia Company. POSTMASTER: Send address changes to InMedia Company, 45 W. Jefferson Street, Phoenix, AZ 85003. To subscribe to In Business Magazine, please send check or money order for one-year subscription of $24.95 to InMedia Company, 45 W. Jefferson Street, Phoenix, AZ 85003 or visit inbusinessphx.com. We appreciate your editorial submissions, news and photos for review by our editorial staff. You may send to editor@inbusinessmag.com or mail to the address above. All letters sent to In Business Magazine will be treated as unconditionally assigned for publication, copyright purposes and use in any publication, website or brochure. InMedia accepts no responsibility for unsolicited manuscripts, photographs or other artwork. Submissions will not be returned unless accompanied by a self-addressed, stamped envelope. InMedia Company, LLC reserves the right to refuse certain advertising and is not liable for advertisers’ claims and/or errors. The opinions expressed herein are exclusively those of the writers and do not necessarily reflect the position of InMedia. InMedia Company considers its sources reliable and verifies as much data as possible, although reporting inaccuracies can occur; consequently, readers using this information do so at their own risk. Each business opportunity and/ or investment inherently contains certain risks, and it is suggested that the prospective investors consult their attorney and/or financial professional. ©2022 InMedia Company, LLC. All rights reserved. No part of this magazine may be reproduced or transmitted in any form or by any means without written permission by any means without written permission by the publisher.

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MARCO A. LOPEZ JR., INTERMESTIC PARTNERS

Widening Circles of International Trade

Marco A. López Jr. is the CEO of Intermestic Partners, a prominent international business advisory and investment group. Born from humble beginnings, López’s parents immigrated to Arizona from Mexico with a dream — a dream that propelled López to become one of the youngest mayors in the U.S. at 21. His dedication led him to serve as director of the Arizona Department of Commerce and later as chief of staff at Customs and Border Protection under the Obama Administration. López is also a senior advisor to the Carlos Slim Foundation, focusing on digital inclusion, vocational education and economic development in the U.S. intermestic.com/welcome

Coastal states generally have the edge where it comes to reaping the lucrative benefits of international trade. Arizona is breaking the mold and leveraging its shared (and admittedly embattled) southern border and long-standing relationship with the U.S.’s neighbor to the north. Amidst the rhythmic dance of global commerce, the essence of trade transcends mere transactions. International trade, in its entirety, forges connections and understanding among nations. My own experiences with Arizona highlight the state’s incredible tenacity to not just leverage its geographical positioning but to build bridges of commerce and trust with our neighboring nations. We often underestimate the power of cross-border trade; it’s not just about economic value but the intertwining of cultures, practices, and mutual respect. Our proximity to Mexico (and Canada) isn’t just a geographical advantage — it’s an opportunity to establish Arizona as a nexus of North American collaboration. The cover story this month goes into that and a multitude of other impacts we enjoy from our international trade, as In Business Magazine editor RaeAnne Marsh interviewed organizations and businesses active in that realm. Even while looking outward for business opportunity, business leaders need to keep an eye inward at their workplace talent. In feature article “How to Weather the Storm,” Jesse Meschuk, shares tips for CEOs and CHROs to manage the turbulence in modern workforces as they navigate uncertainties from war, changing cultural dynamics, a stubbornly tight labor market and more. Communication is key in any endeavor, and it takes more than words to communicate effectively. Richard Newman explores both sides of communication — relating it and receiving it — in “Reading the Signs: Communication Is More than Words.” And another way to reach people is through music, as Ross Henry discusses in “Music Improves Workplace Productivity and Keeps Employees Connected.” Cybersecurity dominates headlines on the topic of vulnerability to digital advances, but Karah Gagnon points out the payments most vulnerable to fraud continue to be a more traditional method of payment — checks — in his Economy feature “Take Control of Payments Processes and Curb Fraud Vulnerabilities.” It may seem counterintuitive that fewer meetings would improve communication, but this is one of several eye-opening discoveries Aleksandra Sulimko discusses in this month’s Roundtable feature, “Boosting Business Growth with a ‘No Meetings’ Approach.” With topics from healthcare to commercial real estate, from leadership to technology, and capping this month with the annual Excellence in Banking special section, In Business Magazine helps strengthen our business community with timely and relevant information. I’m pleased to be part of bringing you this November edition of In Business Magazine, and hope you enjoy the read.

EN NEGOCIOS Manténgase informado sobre temas empresariales en español a través de En Negocios, artículos para los lectores de habla hispana en el área metropolitana de Phoenix. Visite inbusinessphx.com/ ennegocios para más información. Stay informed on business topics in Spanish through En Negocios, articles for Spanish-speaking readers in the Phoenix metropolitan area. Visit inbusinessphx.com/ ennegocios for more information.

Sincerely,

CONNECT WITH US:

Marco A. Lopez Jr. Founder and CEO Intermestic Partners

Story Ideas/PR: editor@ inbusinessphx.com

The World is Your Oyster Arizona has been said to be the center of so much. From the

We are thrilled that Marco López is

days when golf and copper were all that anyone knew of Arizona

leading this issue. His experience when

to today, when we are known for building tech businesses and are

it comes to the many aspects of the

sought after by the hottest industries. So, when we think trade,

business of borders has made him greatly known for taking charge

we are thinking about much more than just simply exporting and

of and impacting our international trade. He is helping, like others

importing products. These days, we are driving industries and we

in this month’s cover story, to put Arizona in the forefront of global

are making it known that we are open for business where it comes

trade.

—Rick McCartney, Publisher

Business Events/ Connections: businessevents@ inbusinessphx.com Marketing/Exposure: advertise@ inbusinessphx.com Visit us online at www.inbusinessphx.com

Photo courtesy of

to things like manufacturing and call centers.

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Let us know what you think of this issue of In Business Magazine. Email our publisher at feedback@inbusinessphx.com.

NOV. 2023

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SPEAKING OUT

What policies or programs does your company have in place to support your employees’ interests in community philanthropy?

FEEDBACK QUESTION: Let us know what you want to know from the Valley’s top business leaders. editor@inbusinessphx.com

TODD GILLENWATER

RJ MULLER

DR. LAURA NELSON

Chief Executive Officer Russ Lyon Sotheby’s International Realty Sector: Real Estate

Director of Public Affairs Cox Sector: Communication

VP of Sustainability and External Affairs Southwest Gas Sector: Utilities

We are a 76-year-old Arizona business that has always believed in giving back; it is in our DNA. The Russ Lyon Foundation is our nonprofit entity that provides structure and opportunity to our 1,000 agents and employees to participate in service work and charitable investment events across Arizona. We have service work groups called V-Corps teams in every office that identify and execute local support initiatives most relevant to the area. We make a real impact in our communities. And, we have an absolute blast doing it! For instance, this past fall, we partnered with Arizona Helping Hands to provide essential back-to-school supplies. The foundation’s volunteers contributed their time and effort to pack backpacks for children in tribal nations and assembling birthday bags for the youngest members of the foster community. In the spirit of friendly competition, Russ Lyon Foundation offices came together to collect backpacks and monetary donations, initially setting a goal of 1,000 backpacks. With the overwhelming response from the offices, this goal was easily surpassed with 3,200 backpacks collected.

Charitable donations from individuals nationwide dropped by 10.5% last year and Cox is proud of the 3,100 employees at Cox Arizona who, through Cox Charities, have increased their donations to Arizona nonprofits by 10% over last year’s giving. Through personal giving and employee-driven fundraisers, Cox employees raised $637,810.00 this year, which has provided grants to 130 Arizona nonprofits. This marks the 27th year that Cox employees have raised funds to help the communities in which they live and work. Since this program’s inception in 1996, Cox Arizona employees have raised nearly $10.5 million and awarded grants to 1,851 Arizona nonprofits. Explains Laura Bode, with grantee A New Leaf, “With Cox Charities’ support, vulnerable children get individualized case management and have a safe place to receive homework help, engage in STEM activities and develop social emotional wellness.” Cox Charities grants help Arizona nonprofits aligning with the company’s focus areas — education, diversity, environment and sustainability. Additionally, Cox employees contribute hands-on volunteer time through our Cox Volunteers program, giving more than 51,000 hours to local Arizona nonprofits.

Southwest Gas’s commitment to our community extends far beyond the safe, sustainable and reliable delivery of natural gas. Our employees embrace a culture of giving, and we actively promote employee engagement, giving and service to people and planet through our suite of community programs, including our Foundation, employee giving program (FUEL for LIFE), and our employee volunteer program BLUE (Building Lives Up Everywhere). Through FUEL for LIFE, our employee participation level sets us apart. In 2022, 89% of our Central Arizona employees participated in the campaign, contributing approximately $2.2 million. This unique program allows employees to contribute 100% of their donation to the nonprofit organizations of their choice. Since launching 11 years ago, employees have supported almost 200 nonprofits in the Valley and more than 2,000 across our tristate service territory. Additionally, our BLUE team volunteers hundreds of hours for initiatives such as tree planting, food packing and care packages for communities facing economic challenges. Through their active and generous engagement in our philanthropic programs, our employees proudly create a sustainable future for everyone.

Russ Lyon Sotheby’s International Realty russlyon.com

For all past Feedbacks go online to inbusinessphx.com and see what Valley executives think on various business topics.

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Since 1947, Russ Lyon Sotheby’s International Realty has gathered realty craftsmen dedicated to the ideals of integrity and professionalism. For over 70 years, its agents and employees have been involved in community service work and charitable organizations throughout Arizona. In 2014, RLSIR leadership brought them together in the RL Foundation, a united entity with company support to enhance and improve these efforts.

Cox cox.com RJ Muller oversees Cox’s philanthropic efforts, which include Cox Charities, Cox volunteers and Cox’s Digital Equity programs in the Valley. He received the Governor’s Award from the Rocky Mountain SW Chapter of the National Association of Television Arts and has been recognized as a 40 under 40 and Generation Next for Technology winner.

Sign up for the monthly In Business Magazine eNewsletter at www.inbusinessphx.com. Look for survey questions and other research on our business community.

Southwest Gas swgas.com Laura Nelson, Ph.D., is vice president/sustainability and external affairs for Southwest Gas. She is responsible for leading the company’s sustainable business practices, customer growth and public policy initiatives while supporting the company’s commitment to exceeding customers’ expectations; maintaining a diverse, equitable and inclusive workplace; and fueling communities’ environmental and social sustainability through the company’s philanthropic and volunteer initiatives.

QUICK AND TO THE POINT

DAILIES TOP STORIES

‘In Business Dailies’ Most Views Last 30 Days Here are the stories with the most views over the past 30 days (prior to press time) that were features in our In Business Dailies. The In Business Dailies hit email inboxes twice each weekday — at 9:30 a.m. and updated at 4:30 p.m. Sign up today at www.inbusinessphx.com/dailies-signup. Healthcare & Wellness | Cover Story | October 2023

The Power of Healthcare: Making the Healthcare Industry Work for Arizonans

DraftKings Sportsbook Is a Family Entertainment Destination at TPC Scottsdale

Photo courtesy of DraftKings

TPC, famously the home of the Phoenix Open’s Birds Nest, has added a year-round entertainment destination with the opening of the DraftKings Sportsbook. This is a first-ofits-kind to open at a PGA TOUR tournament location, as TPC Scottsdale is home to the iconic WM Phoenix Open. The exciting new destination, which combines world-class golf with a premier sportsbook and gives Scottsdale residents and visitors an unmatched entertainment and dining experience any time of the year, is the result of a partnership between DraftKings and the PGA Tour, with the support of the City of Scottsdale. The new, 13,000-square-foot flagship sportsbook sits on the edge of the TPC Scottsdale Champions Course. The beautifully designed dining area provides an elevated experience serving American fare and features a large central bar that opens to a spacious patio outfitted with cabanas, fire pits, outdoor games such as cornhole and, of course, video screens. The full menu will include a variety of sharable appetizers, such as the Elote Fritter made with DK spice, butter, cotija, lime, cilantro and DK sauce. An array of pizzas is on the menu, including the Chorizo & Corn pizza topped with Mexican Chorizo, roasted corn, Chihuahua cheese, Fresno chili, red onion and cilantro. Guests will also enjoy elevated dishes such as the Fried Chicken sandwich made with ancho chili, creamy coleslaw and pickles. Entrées

by RaeAnne Marsh Health and well-being has long been a stand-alone category within which organizations have created narrowly defined programs. But there is a growing awareness of the interconnectedness of lifestyle and healthcare choices, and the organizations featured in this article share what they are doing to build on that.

include items like the Faroe Island Salmon served with charred lemon and fried capers. Guests will enjoy top-tier spirits and crafted cocktails with additional craft beer selections. The wagering floor, a spacious 21-andolder space separated from the general public areas by two large boxes available for private parties, includes 32 betting kiosks and six ticket windows along with 3,400 square feet of video walls and screens showing nonstop sports coverage. Aided by noise mitigation thanks to special noise-absorbing material for the ceiling, it’s designed to be a lively area conducive for socializing. —RaeAnne Marsh

Commercial Real Estate & Development | inbusinessphx.com | October 5 2023

DraftKings Sportsbook at TPC Scottsdale draftkingssportsbook.tpc.com/scottsdale

The purpose of corporate gifting is to enhance

Suns and Mercury Announce $100M Team Campus and Practice Facility in Downtown Phoenix inbusinessPHX.com The Phoenix Suns and Phoenix Mercury today unveiled plans for a new team member business headquarters and a dedicated state-of-the-art practice facility for the Phoenix Mercury. Live & Learn | Briefs | October 2023

Corporate Gifting May Be Money Misspent by Archer Chiang relationships with clients or employees while also fostering goodwill, ultimately leading to increased engagement and loyalty. However, scaling gifting programs while maintaining their efficacy is a challenge. In many instances, despite the investments made, the outcomes might not live up to expectations, with companies essentially pouring money down the drain. Technology & Innovation | inbusinessphx.com | October 12 2023

ASU and Panama Sign Agreement to Strengthen Cooperation… inbusinessPHX.com Arizona State University and the Government of Panama announced a landmark partnership to propel

collaborative efforts in advanced technology and fortify scientific and educational collaborations between Panama and the United States.

Wagering will be permitted on all sports offered by DraftKings, not just golf.

NOV. 11 2023 INBUSINESSPHX.COM

QUICK AND TO THE POINT

Local Standouts Recognized for Achievements and Philanthropy ACHIEVEMENTS

Delta Dental of Arizona Earns 9th Consecutive Excellence Award For the ninth time, Delta Dental of Arizona has earned the Center of Excellence certification by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry, demonstrating Delta Dental’s commitment to providing superior customer care. deltadentalaz.com

IFMA Greater Phoenix Chapter Earns National Awards The Greater Phoenix Chapter of IFMA, the world’s largest and most widely recognized international association for facility management professionals, won two national awards recently at the IFMA World Workplace Conference & Expo held in Denver, Colorado. IFMA Greater Phoenix won the Chapter Web Communication Award, for providing comprehensive web-based communication to its members, and the Student Chapter of the Year Award. ifmaphoenix.org

Governor Appoints REDW Principal Roderick to State Board of Accountancy Christina C. Roderick, CPA, MST, CGMA, who leads REDW’s Tax Advisory practice as a principal in the firm’s Phoenix office, has been appointed by Gov. Katie Hobbs to the Arizona State Board of Accountancy after serving 13 years on its Tax Practice Committee, where she acted as both vice-chair and chair. redw.com PHILANTHROPY

Affordable Housing Leader Greenlight Communities Supports Local Continuing its dedication to the residents of Arizona by developing attainable housing, Greenlight Communities once again demonstrated its support for the communities it serves by contributing $10,000 to the local El Grito celebration in Downtown Phoenix. This support ensures that the celebration can reach its full potential while remaining free for all participants. livegreenlight.com

Arizona Financial Credit Union Awards $44K in Grants Since launching the Local Causes Visa® debit card program in 2020, Arizona Federal Credit Union has supported more than 60 unique nonprofits throughout Metro Phoenix. Its recent round of grants to 10 nonprofits amounts to a total of $44,000 to support community-based initiatives, and the overall program has provided nearly $200,000 to nonprofits with annual operating budgets under $2 million. This year’s selection process was different as it involved a public vote to determine the finalists and funding amount based on total votes. arizonafinancial.org

NOV. 2023

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Veterinary Ownership Possible through Franchise GoodVets is bringing its veterinary franchise model to Phoenix with next month’s anticipated completion of a new animal hospital in Paradise Valley. The new animal hospital will be owned and operated by Chloe Charlton, DVM, in partnership with GoodVets. “Our partnership model empowers veterinarians to become equity owners and vests them with the ability to practice medicine autonomously,” says GoodVets co-founder and COO David Saginur, who founded the company to give veterinarians the upward mobility to ownership. This approach also allows GoodVets to connect with clients on a local level through the support of a national network, giving all partners the autonomy to grow and lead their own practice. “Our veterinarians are members of a community of like-minded, entrepreneurial doctors and lean on one another for support with medical cases, management and leadership best practices, and business problem solving,” says Saginur.

GoodVets currently has 23 open locations across 11 U.S. markets, each offering thoughtful, individualized, full-service patient care, and Saginur says, “We are extremely excited about our expansion to Phoenix because of its residents’ active lifestyle and passion for quality pet care.” —RaeAnne Marsh GoodVets goodvets.com

Boutique Shopping with Hands-Free Cocktails Sip & Shop A Local Collection recently opened a new location in the heart of Gilbert, Ariz., at Verde at Cooley Station, offering a one-of-a-kind boutique shopping experience that has become Arizona’s premier gift-giving spot. Upon entering the charming 4,000-square-foot store, guests are greeted by a delightful combination of retail therapy and a wine, beer and bubbly bar, making it the perfect destination for every shopper seeking a touch of indulgence. Sip & Shop boasts an impressive array of unique items carefully curated from more than 60 local businesses, ensuring that guests will discover one-of-a-kind gifts — from elegant jewelry to pampering bath and body products, stylish clothing to eye-catching home decor, and bar essentials to delectable, sweet treats. The collection caters to all ages and preferences, from playful and funny items to snarky and witty curiosities. This concept has been my dream, and, as a local entrepreneur and Gilbert resident, I opened my first Sip & Shop test location in San Tan Village before expanding to Cooley Station. Prior to founding Sip & Shop, I cultivated a series of engaging East Valley events, such as Vintage &

Vino, the premier bi-annual East Valley market now in its 10th year, featuring more than 120 local vendors. While shopping, guests can enjoy unique libations such as Sip & Shop’s signature frozen drinks that include the Cooley Peach and the Verde Vibe. Shultz has thought through every detail of a premier experience for guests, including specially designed drinking pouches so guests can enjoy “hands-free” cocktails while shopping! —Tiffany Schultz, owner of Sip & Shop (www.sipandshoparizona.com)

Arizona places third in the list of the best states for business growth, according to new research from business consulting firm Venture Smarter, which analyzed data from the U.S Bureau of Labor Statistics to discover the business growth rate in each state based on the number of establishments in December 2021 compared to December 2022. venturesmarter.com

Photos courtesy of GoodVets (top); Sip & Shop (bottom)

LOOKING GOOD

ENTREPRENEURS & INNOVATORS

Compassionate Callers – A Lifeline via Phone Compassionate Callers offers a new way to check in on loved ones. Founded by Bima Colman this past March, it is a simple calling service dedicated to connecting loved ones and clients of all ages and thus enhancing the well-being and quality of life for its clients. “Our mission is to provide reliable, affordable and compassion support through up to five calls per day, seven days a week,” Colman explains. To help get the word out that it complements existing caregiver services, Compassionate Callers has been actively engaging with the community, such as attending networking events and hosting educational sessions across the Valley. For instance, non-medical home care services often require clients to meet a minimum weekly hourly commitment. Compassionate Callers offers an affordable monthly subscription that

covers the days and times beyond what the home care agency provides. Services span a wide range of needs. “For individuals in need of regular reminders for medication and meal schedules, encouragement for physical therapy exercises or a true pro-active fall alert, we cater to a diverse array of needs with each client getting their own assessment and care plan which ensures that each call made serves a purpose,” Colman explains. And it addresses needs for older as well as younger populations, making a personalized connection to elderly living alone and latchkey kids whose parents are juggling full-time jobs. Additionally, Compassionate Callers offers an HR benefit for employers looking to support their full-time employees who are also full-time family caregivers. Colman notes that research has consistently shown that individuals in this dual role face a productivity decline of at

What compelled Bina Colman to develop Compassionate Callers? Read this article online at www.inbusinessphx.com to get the full story.

least 18%, a number that only escalates with mounting stress at home and work. “We help these employees regain their productivity, reducing stress and improving their overall work-life balance.” —RaeAnne Marsh Compassionate Callers compassionatecallers.com

Photos courtesy of Compassionate Callers (top); Movement Interactive (bottom two)

Movement Interactive’s Wearables Address Concussions in Sports Movement Interactive, Inc. is a developer of wearable technology to address undiagnosed concussions and unreported falls. The Phoenix-based company’s patented Hiji®Band & Hiji®Sense are comfortable and versatile headbands and calf compression sleeves. The wearables include Bluetooth sensor technology that connects to a mobile app to provide real-time data directly to family members, coaches and staff about possible concussion-strength impacts and falls for athletes and senior citizens. “After 14 years in senior leadership roles at the United States Department of Defense as a nuclear, biological and chemical specialist and a research scientist and engineer, I began my work in the design of person-centered healthcare technologies,” Eric

Luster, Ph.D., explains. “In 2012, I leveraged my expertise and industry knowledge to invent the Hiji®Band, a wearable device created to detect and report traumatic brain injury in athletics.” And the following year, he founded Movement Interactive. Further development came out of the customer discovery for a grant awarded through NSF — which prompted efforts to design a versatile device for both helmeted (e.g., football, which had been the initial focus), and unhelmeted (e.g., soccer) sports. “We seized this opportunity for growth and transformation, taking the time to deeply understand our customers’ pain points and challenges across various sports,” says Dr. Luster. “These invaluable insights guided our product development and enabled us to address the broader problem of concussions in sports.” And its impact went deeper than that. “This shift in mindset and approach had a profound impact on our company,” Dr. Luster relates. “By embracing a person-centered approach and considering multiple sports, we were not only able to create a product that resonated with our target audience but also provide scalable solutions. Moreover, this advice influenced our company culture, fostering an environment that encouraged open dialogue, continuous learning, and adaptability.” —RaeAnne Marsh

What were the biggest challenges Eric Luster, Ph.D., overcame in starting and growing Movement Interactive? Read this article online at www.inbusinessphx.com to get the full story.

Movement Interactive Inc. movement-interactive.com

Movement Interactive recently partnered with Valor Health as part of the $1.03-billion contract Valor was awarded to provide remote patient monitoring services for the U.S. Department of Veteran Affairs. This landmark contract represents the largest remote patient monitoring effort in the federal government. Movement Interactive’s software alongside existing telemedicine solutions at VA care facilities will help address major concerns for both veterans and staff.

NOV. 13 2023 INBUSINESSPHX.COM

MINDING THEIR BUSINESS

HealthspanMD Founder Dares to Fix a Fragmented System How Robert Todd Hurst, M.D., is ushering in a new approach to patient-centered cardiology by Andrea Aker

AT A GLANCE Company: HealthspanMD Cardiology Founder: Robert Todd Hurst, M.D. Headquarters: Phoenix (Arcadia) Employees: 12 Who They Are: HealthspanMD™ Cardiology provides proactive, ongoing care to help patients mitigate heart issues — including coronary artery disease, atrial fibrillation, high blood pressure and more. The programs deliver concierge-level care, paid for by Medicare and most insurance. Patients receive stepby-step guidance from a dedicated care team to create clear, daily habits and achieve individualized health, weight and longevity goals.

NOV. 2023

INBUSINESSPHX.COM

It’s no secret that gaps and bureaucracy in the healthcare system are impacting the quality of care. Yet the issues have become so big and complex, few people are willing tackle to them head on. Board-certified cardiologist Robert Todd Hurst, M.D., FACC, FASE, is among the innovative providers who are choosing to chart a new path, putting patients first, exhibiting the highest ethical standards and making it easier and simpler to get high-quality cardiology care. As founder of HealthspanMD in Phoenix, Dr. Hurst has created a cardiology practice that delivers concierge-level care — but is paid for by Medicare and commercial insurance. New patients are seen in days, not months. Their appointments aren’t rushed. Dr. Hurst and his team aim to get to the root of health issues and address lifestyle habits, going beyond the traditional “medicate and operate” approach that he says is often short-lived and unsustainable. The concept is clearly sound, yet delivering this level of care in today’s healthcare environment — coupled with societal perceptions that a pill can deliver a quick fix — is no easy feat.

HOW IT STARTED

For nearly 20 years, Dr. Hurst practiced cardiology at Mayo Clinic, largely with a focus on prevention. Landing his so-called “dream job” instilled a great sense of purpose and meaning but, as time went on, he became frustrated by the lack of proactivity in care and over-reliance on medications. Many of the conditions his patients experienced could have been better controlled or prevented altogether if they understood the impact of their lifestyle choices and, specifically, how to adapt their habits. “Medications and surgical procedures certainly have their place, but it’s unrealistic to expect quick fixes will simply eliminate all heart problems,” he says. “A longer and healthier life — your healthspan — requires a comprehensive approach. And today’s healthcare system isn’t set up to deliver this approach.” Equally frustrated, motivated and inspired, Dr. Hurst left the stability and resources of one of the nation’s most highly reputed healthcare institutions to launch his own practice — one that not only delivers a comprehensive approach to cardiology, but also makes it easier for patients to see a doctor in the first place. “Mayo allowed me to expand my horizons and I made incredible strides in the field of preventive cardiology, but I was losing the sense of purpose I began with,” Dr. Hurst says. “I knew where the gaps were, and I felt compelled to do my part to fix them.”

NAVIGATING ROADBLOCKS

HealthspanMD opened its doors in February 2023 with a mission to bring a comprehensive and connected approach to cardiology to help people prevent, treat and even reverse chronic heart conditions, including atrial fibrillation, coronary artery disease and high blood pressure. Dr. Hurst was clear on the care aspect, yet running the business side presented numerous challenges. “With a medical practice, you can’t simply file a license and open your doors. We had to navigate credentialing, insurance, billing and other administrative procedures that make simpler healthcare incredibly complex,” he says. “If I wasn’t so personally drawn to this mission, it would have been difficult to see it through.” One step at a time, Dr. Hurst and his team found their way around the administrative barriers so they could deliver the care they really wanted — and they could make it affordable by accepting Medicare and most commercial insurance plans. Another major challenge involved targeting the right market. “As a society, we seek out on-demand and quick fixes, with healthcare and beyond,” he continues. “We have had to pivot numerous times to find the right people who are committed to lasting change and truly want to reverse their heart issues. Our messaging, advertising and efforts to educate our audiences has evolved significantly in the last year.”

AN EYE ON THE FUTURE

With a steady flow of patients and renewed sense of purpose, Dr. Hurst is also turning his attention to more gaps in the healthcare system, in addition to common cardiology conditions. He is soon launching an Executive Health Program that’s specially designed for busy professionals with limited time, and he’s exploring the addition of a primary care practice focused on seniors. “I don’t have all the solutions, but I have uncovered enough solutions so that I can provide the highest level of care that I possibly can,” he says. “Our patients are grateful, and their improved healthspans have far-reaching ripple effects.” HealthspanMD Cardiology healthspanmd.com

A 2018 American Heart Association study reports a healthcare approach rooted in sustainable, heart-healthy lifestyle changes and prevention can reduce risk of heart disease by more than 90% and even add up to 14 healthy years to one’s life.

PROPERTY, GROWTH AND LOCATION

GET REAL

Affordable Housing Is Part of Tempe Development The Grand at Papago Park Center, Certified LEED Silver in Tempe, Ariz.

Rising Temperatures in Phoenix Require Thoughtful and Sustainable Urban Design

Photos by Matt Winquist, Winquist Photography, courtesy of DAVIS (left); Wexford Developments, Dominium (right, top to bottom)

by Michael W. Krentz

Warming global temperatures have been one of the key drivers of climate change. As myriad odd weather patterns have developed over the past three to four decades, one of the most notable changes locally has been the shift of the monsoon weather patterns in late summer. A contributing factor has been the buildup of Metro Phoenix, creating the urban heat island, or ”heat dome,” that is contributing to keeping storm cells out of the city. Phoenix grew in a sprawling manner over the past 40 years with the introduction of new roadways and transit options but, like many rapidly growing cities, it faces a complex set of challenges and opportunities as it continues to develop. Currently, planned zoning amendments for reducing parking on some projects and strategies to mitigate Phoenix’s declining urban forest have pointed in a good direction for a less paved, more shaded future. The growth of the city added many new buildings to the landscape. Some existing structures illustrate how architects had to focus on passive design strategies such as building orientation, protected openings and natural ventilation to create environmentally comfortable buildings. Anything from thick adobe walls to dense landscaping and deepshaded porches allowed for comfortable spaces to exist prior to air conditioning. There are great examples of these passive strategies throughout the state, and many can be spotted around Phoenix that show building design can be done thoughtfully with the environment in mind.

Wexford Developments and Wexford Real Estate Investors is bringing much-needed workforce housing to Downtown Tempe. First & Farmer is a seven-story building comprised of 200 rental apartments, including 180 market-rate units and 20 affordable housing units. The project’s unit mix is comprised of 18% studios, 62% one-bedroom units and 20% two-bedroom units. The project is scheduled to be finished by the fall of 2024. Award-wining interior design firm Private Label International was selected by Wexford Developments to design First & Farmer. Private Label worked closely with

While the recent surge of utilizing more recycled and highly efficient materials can have a positive impact on creating more sustainable new buildings, it’s important to note that these actions are just one part of a broader strategy to address climate change. Sustainable building designs, renewable energy sources and lifestyle changes play crucial roles in reducing the carbon footprint of buildings. However, the simple, more passive strategies like the use of building materials such as high albedo roofing products, lighter/ more reflective building skin materials and high-performing building assemblies can help to manage the heat gain of new and renovated buildings. Capitalizing on the technology and data inherently contained in current building products and using this information to assess the building energy consumption in real time and manage the building’s comfort can demand less stress on the grid. Phoenix-based architect firms are encouraged to continue to incorporate thoughtful and sustainable project design with every new project, but the responsibility to the health, safety and welfare of future building occupants will now need to consider the changing landscape of the planet as one of the primary design parameters. —Michael W. Krentz, AIA, LEED® AP, president of DAVIS (thedavisexperience.com), an architecture, interiors and urban design firm specializing in timeless and contemporary residential, commercial and mixed-use public and private properties

the project team to develop a design for the interior spaces that pays homage to the unique building exterior and the aesthetically rich landscape of Tempe. privatelabelintl.com • wexforddevelopments.com • wexfordrei.com

New Affordable Housing in South Phoenix and Goodyear Dominium, one of the nation’s leading owners, developers and managers of affordable housing, recently held a grand opening of 308 units of affordable housing for working families in South Phoenix on October 24 and broke ground on 657 units of both family and senior affordable housing in Goodyear on October 25. The Goodyear project is Arizona’s largest affordable multifamily new construction development and also Dominium’s largest in the state: Estrella Springs will bring 396 units of affordable apartment homes for families, and Suncrest Vista will bring 261 units of affordable senior apartment homes in the winter of 2025. Dominium has incorporated features that will benefit the community for years, including landscaping improvements to reduce water usage, artistic features designed by local high school students, and a flex space within the community clubhouse available for use by the local elementary school. dominiumapartments.com

Phoenix is the 6th busiest metro for apartment construction in 2023, surpassing major rental hubs like Los Angeles, Denver and Orlando, although its 14,629 units is well behind New York’s 33,001. rentcafe.com/blog/rental-market/market-snapshots/new-apartment-construction

NOV. 15 2023 INBUSINESSPHX.COM

PROPERTY, GROWTH AND LOCATION

GET REAL

Evergreen Devco, Inc., a leading retail, multifamily and industrial development company, announced the groundbreaking of its first-ever industrial development in Arizona. The 9.4-acre site located northeast of the intersection of Litchfield Road and Desert Cove Road in Surprise will soon be home to a state-of-the-art 168,000-square-foot industrial building. Industrial development in the West Valley has predominantly focused on large-scale distribution facilities catering to logistics users. However, Evergreen Devco’s Desert Cove & Litchfield project aims to address the growing demand for modern industrial facilities with smaller footprints. “By adopting a single-loaded design approach and optimizing space efficiency, this innovative development will cater to businesses seeking cutting-edge solutions within a more compact operational framework,” says Brian Dietz, vice president of industrial development at Evergreen Devco. evgre.com

Lincoln Property Company Breaks Ground on Mega Industrial Project LPC Desert West, the Southwest arm of Dallas-based Lincoln Property Company, has broken ground on Luke Field, a $515 million, 2.4-million-square-foot Class A industrial development located adjacent to Luke Air Force Base in metro Phoenix. Being developed in a single phase with completion expected in the fourth quarter of 2024, Luke Field spans three buildings — a 695,750-square-foot Building A, 454,761-square-foot Building B and 1.27 million-squarefoot Building C. LPC named the project after Luke Air Force Base, home to the largest fighter wing in the U.S. Air Force and where the company’s Senior Executive Vice President David Krumwiede and Vice President John Orsak have both served as Honorary Commanders. lpc.com • lpcdesertwest.com

NOV. 2023

INBUSINESSPHX.COM

Demand for TI Work in CRE Heats Up amid Economic Uncertainty Phoenix’s robust industrial market is propelling the region to the forefront of the industry, driving both increased construction of industrial spaces and a surge in tenant improvement (TI) projects. The rise in TI projects, which entail making modifications to an existing building in order to tailor it to fit the business’s unique needs, highlights the growing demand for customized spaces to meet tenant-specific requirements. In June 2023, the Phoenix metropolitan area boasted a substantial 58 million square feet of industrial space actively under construction, and the pace of development is expected to continue into 2024. While the influx of supply is promising for those in the industry, there are looming concerns that the demand may not be able to keep up with the supply and maintain its pace, especially as hesitancy grows due to uncertain economic forecasts. Currently, tenants are still moving to the Valley and occupying industrial space. However, there’s a growing trend of tenants leasing existing spaces versus pursuing a build-to-suit project. The main factor that influences this shift is the higher cost associated with financing a new build. In addition to budget as a factor, a number of California-based companies are moving to Arizona and are eager to establish their operations as soon as possible. Pursuing a new build would not be a time-efficient solution for these businesses, so they often opt to search for an existing building that they can quickly modify to fit their current needs. As the lending landscape continues to adapt to shifting market dynamics, the major topic of conversation within the commercial real estate

industry revolves around repurposing existing spaces. While industrial TI activity is high, the team at LGE Design Build has also seen a surge in TI projects across diverse sectors, including hospitality, office, retail and healthcare. These projects can vary widely in terms of scope, complexity, duration and cost, as well as can encompass a range of design and construction-related tasks. Common core elements of TI projects include space planning, interior design, demolition and build-out, electrical and lighting, plumbing and HVAC, flooring, cabinetry and fixtures, security and access control, brand integration, and furniture installation. Throughout the project’s duration, extensive collaboration between stakeholders is the key to success. This collective effort ensures that the space seamlessly integrates functionality, accessibility, sustainability and compliance with lease agreements, all while creating a visually appealing, comfortable and welcoming environment. In Phoenix’s dynamic real estate landscape, the convergence of industrial growth and TI projects reflects a rising demand for a more customized and tailored approach within the industry. As companies continue to pivot toward leasing and repurposing spaces, the need for innovative, agile, experienced and solutionsbased partners becomes increasingly more apparent and necessary in order to continue to forge a resilient future. —Nathan Padron, director of tenant improvement at LGE Design Build (lgedesignbuild.com), a leading designbuild construction firm in the Southwest for close to 30 years

A number of California-based companies are moving to Arizona and are eager to establish their operations as soon as possible. Pursuing a new build would not be a time-efficient solution for these businesses, so they often opt to search for an existing building that they can quickly modify to fit their current needs.

Photos courtesy of Evergreen Devco and Lincoln Property Company (left, top to bottom); LGE Design Build (right)

Evergreen Devco Industrial Project Targets SmallerFootprint Users

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Maryglenn Judy Sa President

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Nilam Patel, Workforce & Industry Development Officer MgBoals & Ass nilam.patel@domail.maricopa.edu

ARIZONA’S SEMICONDUCTOR EPICENTER

Beyond Traditional Training Strengthening the pipeline to fill semiconductor jobs by Stephanie Quinn

If you have news to share about the semiconductor industry in Arizona, email us at semiinsights@ inbusinessphx.com.

NOV. 2023

INBUSINESSPHX.COM

When it comes to the world of semiconductors and hightech manufacturing, many people often believe it’s a realm exclusively reserved for those with a heavy background in science and engineering. Still, if the U.S. maintains its current graduation rates in areas such as electrical engineering and computer science, it could see a deficit of nearly 90,000 workers over the next few years, according to SIA’s report, a recent study by Deloitte. It appears that more than traditional recruitment strategies are required to bridge the gap, so the industry is broadening its horizons and looking for individuals who might not fit the traditional mold but have the skills and aptitude necessary to make significant contributions. Consider someone with an English degree, for instance. At a glance, they seem like an unlikely fit for a semiconductor fab. But digging a little deeper shows that the essential skills they possess — especially in communication — make them an invaluable asset. Working in a fab doesn’t necessarily mean crunching complex math equations or navigating intricate chemical processes all day. While those roles exist and are crucial, they aren’t the only jobs. A significant number of employees in the semiconductor fab are technicians, and their primary responsibilities revolve around problem-solving and effective communication. While engineers handle the math-heavy tasks, technicians focus on hands-on roles, such as working with tools and monitoring software, managing preventive maintenance, and overseeing equipment. This means that an English major, having strong communication skills, can fit right in once they get acclimated to the fab environment. And yes, there’s the iconic “Bunny suit” and layers of gloves they’ll need to don, but these are aspects of the job one can quickly learn. Gaby Cruz Thompson, senior director of University Research and Collaboration at Intel Labs, explained how they would not say the workforce is “lacking” because Intel operations are running full speed without complications today. However, the company’s concern is the massive increase it will need in its workforce as it expands and begins to create the 7,000 new jobs that Intel has committed to publicly. With this foresight in mind, Intel leads the way with this outside-the-box approach to addressing future workforce challenges, especially in states like Arizona. Its mission is to equip future professionals with industry-specific skills and knowledge. Collaboration with community colleges and technical colleges to curate relevant programs to ensure contemporary engineering curriculum standards and strategically plan for the future demands of the industry is a forward-thinking approach that gave birth to the innovative Semiconductor Technician Quick Start program, a partnership between Intel and the Maricopa Community Colleges. Designed as a two-week initiative, the program introduces participants to semiconductor job roles, dismantling industry misconceptions and inviting diverse candidates.

While the success of the Quick Start program is undeniable, it was originally conceived with modest expectations. However, it has garnered remarkable interest, with a particular surge from female participants, challenging the traditional demographic norms of the sector. Out of its total participants, it is estimated that more than a tenth have found employment, underscoring the program’s potential. However, Intel remains discerningly hopeful, often referring to the initiative as a “pilot,” keen on continuously evaluating its efficacy. In addition to the Quick Start program, Maricopa Community Colleges and Intel partnered on the first-of-its-kind “AI for Workforce” program in 2020. “Within the last two years, we have been able to see our students gain new AI skills, and we are proud to have our first graduating class from the AI program this spring,” says MCCCD Interim Chancellor Steven R. Gonzales, Ed.D. “This lab is critical to providing the necessary tools for their education.” Intel’s efforts continue beyond the introductory phase and acknowledges the indispensability of continued training. The goal is to ensure a holistic understanding of the semiconductor sector for participants, prepping them for the industry’s demands. Feedback loops with managerial staff are integral to this endeavor, shaping the program’s trajectory. A looming workforce shortage is evident. Yet, there is optimism found in the implications of these strategies and the fact that they extend beyond Intel’s factory floors. They provide the hopeful forecast of a burgeoning workforce in Arizona — proactive actions such as Intel’s will enable Arizona to tackle the impending challenges and ready for the semiconductor industry’s future landscape.

It appears that more than traditional recruitment strategies are required to fill needed jobs in the world of semiconductors and high-tech manufacturing, so the industry is broadening its horizons and looking for individuals who might not fit the traditional mold but have the skills and aptitude necessary to make significant contributions.

The

is here.

With the passing of the CHIPS Act, a blueprint to advance US semiconductor manufacturing competitiveness is needed now more than ever. More than 80 industry leaders, educational institutions and public sector leaders from states around the nation came together to collaborate and develop the National Semiconductor Economic Roadmap. The first-of-its-kind roadmap identifies goals and objectives across four critical pillars: infrastructure, supply chain, workforce, and entrepreneurship to ensure global competitiveness. Now, it’s yours.

Download it now at azcommerce.com/NSER

ARIZONA’S SEMICONDUCTOR EPICENTER

Intersection of Innovation and Opportunity

CHIPS & FABS

Filling the Talent Pipeline Arizona’s job market today is experiencing transformative growth, driven by the everexpanding semiconductor industry, according to recent data from the Arizona Office of Economic Opportunity. Despite the state adding 57,000 new jobs over the past year, reaching a record high of more than 3.14 million, the semiconductor sector still currently accounts for a modest portion of the state’s total employment. However, it is poised to become a dominant growth area with numerous companies relocating to Arizona. Yet, the numbers show manufacturers and other companies within this ecosystem created nearly 25,000 of those new jobs in 2023, the average wage being $71,893, up 16.5% year over year. As advanced manufacturing busily transforms Arizona industries, the need for a skilled workforce it requires to succeed in today’s global market continues to be the sticking point. However, the 48th state stepped up and proactively responded to this reoccurring problem by creating a first-ofits-kind partnership called the Arizona Advanced Technology Network. Comprised of private companies, public sector and academic institutions, this group of key industry leaders plays a pivotal role in the economic renaissance by creating streamlined, affordable gateways to careers. Institutions such as Maricopa County Community College District, Central Arizona College and Pima Community College developed a unified, industryrecognized curriculum specifically designed to teach the skills needed for high-paying, high-tech, advanced manufacturing jobs. Students can now enroll to earn Automated Industrial Technology stackable certificates and degrees, creating a skilled workforce pipeline ready to meet the industry’s evolving demands. Arizona’s flourishing job market and strategic educational programs signal a promising future marked by technological advancement, economic vitality and diversified employment opportunities. —Stephanie Quinn

NOV. 2023

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The opening of another new semiconductor factory in Chandler, Arizona, is becoming an everyday occasion. Yet, at the grand opening of EMD Electronics’ new facility, Kai Beckmann, who serves as a member of the executive board of Darmstadt, Germany-based Merck KGaA and CEO of EMD Electronics — the Merck subsidiary through which Merck does business in the United States and Canada — described the moment as being at the intersection of innovation and opportunity. With the expansion of Merck’s global manufacturing capacity and its strategic location to support the growing presence of key industry players in Arizona, Beckmann might have been on to something when he said that. The company’s new facility embodies more than a building or the promise of 100 new jobs; it is a clear message to naysayers who feared German ownership would mean a lack of further U.S. investment. In fact, the company initially invested US$28 million into the facility, and then increased its investment another $11 million in the expansion, for a total of US$39 million — the largest investment the company has made in its semiconductor equipment and services business to date. With an efficient manufacturing design for optimal product throughput, the new factory doubles Merck’s manufacturing capacity to produce its GASGUARD® and CHEMGUARD® systems in the U.S. The site also features a 75,000-square-foot building, a 6,000-square-foot clean room and a 2,000-square-foot training center. The training center is designed to support manufacturing and services onboarding. Beckmann reaffirmed the company’s commitment to the U.S. and Arizona by stating they are “proud to open a new site in Arizona and strengthen [our] presence in this premier destination for semiconductor production. [The] opening symbolizes our confidence in the future of our industry and our promise to take our business and our people to new heights.” The site’s opening is a component of the “Level Up” program, unveiled in late 2021, which concentrates on four interconnected core priorities: scale, technology, portfolio and capabilities. By enhancing investment in these sectors, it will support the ambitious growth objectives of the electronics business sector. Key growth drivers provide a strong business pipeline, especially in the semiconductor industry, guaranteeing sustained active investment by the company in broadening its production and innovation bases, with locations

like Arizona being a focus. This strategy is pivotal in maintaining proximity to Merck’s clientele. “There’s a ripple effect occurring as the semiconductor industry has its sights set on Greater Phoenix, and EMD Electronics’ expansion to Chandler shows that trend in action,” says Greater Phoenix Economic Council President and CEO Chris Camacho. “With the increased presence of this international innovator in our region, the local semiconductor ecosystem continues its upward trajectory as a global leader.” Since semiconductors have emerged as a pivotal growth catalyst and given that Merck’s products permeate nearly all electronic devices, it is logical for the company to strengthen its supply chain pathways with the new Arizona facility. Manufacturing operations at the new site started in June 2023. Since then, staffing levels have grown to greater than 100 total employees. As part of its workforce strategy, EMD Electronics plans to engage in collaborative efforts to nurture industry talent, working closely with educational institutions and organizations like the SEMI Foundation, Arizona State University, the Maricopa County Community College District and the Tempe Chamber of Commerce Military Affairs Committee. These efforts will help the company align with its long-term vision of sustainable growth and meaningful contributions to the evolving technological landscape. EMD Electronics is at the forefront of innovation, providing cutting-edge materials and technologies for developing next-generation memory chips and processors. While its strategic focus remains on innovation and increasing capacities to meet industry demands and challenges, such as the global semiconductor shortage, the company’s overarching goal is to continue to pioneer advancements that will revolutionize the upcoming generation of electronics, enhancing ease of life, entertainment and productivity. —Stephanie Quinn EMD Electronics emdgroup.com/electronics

Merck initially invested US$28 million into its EMD Electronics facility in Chandler, and then increased its investment another $11 million in the expansion, for a total of US$39 million — the largest investment the company has made in its semiconductor equipment and services business to date.

Photo courtesy of EMD Electronics (right)

Semi Insights

YOUR BENEFIT IN BUSINESS

WELL WELL WELL

Employee Benefits Trends: Beyond Health & Dental In the ongoing quest to attract and retain top talent, employers are constantly reevaluating their benefits packages. While health, vision and dental coverage have long been standard offerings, today’s competitive job market demands a more expansive benefits menu. In fact, the future of benefits plans is shifting to be one of greater employee involvement. Companies are recognizing the importance of engaging employees in decision making, moving away from top-down approaches. Gathering data and feedback directly from employees has helped benefits plans align with their needs and preferences — and has given rise to innovative options that are slowly becoming more mainstream.

Bridging the Understanding & Satisfaction Divide in Healthcare Benefits Employers invest considerable effort in developing benefits plans for their workforce. Nonetheless, it’s almost a given that questions arise among employees as soon as a plan is introduced. While employees are generally grateful to have plans for themselves and their families, they often question coverage quality, scope and value. Though disheartening for HR professionals who painstakingly design these plans, this brings the opportunity to implement more robust communication and engagement strategies, ensuring employees fully utilize the value of their healthcare benefits.

DIFFERING PERSPECTIVES

outcomes and patient satisfaction.

HR professionals intimately understand the intricacies of crafting competitive benefits plans. They are well-versed in the impact of each benefit, possess comprehensive knowledge of the plans inside out, and work tirelessly behind the scenes to strike a balance between affordability and service. Conversely, employees may not fully grasp the complexity of plan design, the trade-offs inherent in each benefit, or how to maximize the advantages offered. Their interaction with the healthcare plans may be limited to copays, and, often, their only opportunity for education comes during the initial onboarding process or the annual open enrollment period. This infrequent exposure to healthcare information inevitably results in a substantial gap in understanding and satisfaction.

Caring for the Caregivers

BRIDGING THE GAP

Care & Concierge Services An evolution on the healthcare benefits horizon is a shift toward quality care and concierge medical services where businesses can better help guide employees through their healthcare journey. These concierge professionals assist employees in navigating their care options, helping them understand their insurance plans, finding “the right” in-network providers and even scheduling appointments with top-rated physicians. Additionally, the company may provide financial incentives such as reduced co-pays and reduced out-of-pocket costs for visits to high-performing doctors or healthcare facilities, thereby encouraging employees to seek care from providers known for delivering excellent

Care services are also on the rise with long-term care benefits becoming more prevalent and aligning with the aging workforce, while mental health care offerings have surged as businesses and employees prioritize 360-degree well-being. Parental and childcare benefits are also in demand, reflecting the rising costs and the challenges employees face when transitioning back to the office. —Bryan Yates, a vice president and employee health and benefits consultant at Marsh McLennan Agency (www.marshmma.com), which provides business insurance, employee health and benefits, retirement and private client insurance solutions to organizations and individuals [Editor’s note: Yates discusses other emerging trends that address financial well-being and worklife balance in the online version of this article at www.inbusinessphx.com.]

NOV. 2023

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So, how can HR professionals bridge this gap and foster genuine employee satisfaction? The key lies in education and feedback. Enhancing Communication: Tailoring communication strategies to the diverse demographics within the workforce is vital and includes simplifying complex concepts, providing accessible resources and offering information in multiple languages when necessary. Whether implementing regular updates through newsletters, emails or interactive seminars, it’s important to maintain frequent and varied communication throughout the year, not just during open enrollment. Integrating Technology: HR teams should also leverage user-friendly technology, including online portals and mobile apps, and consider implementing chatbots to answer common questions quickly. This could be complemented with personalized communication, such as one-on-one

consultations and targeted messaging, further enhancing understanding. By creating a central repository of information, HR enables employees to effortlessly access vital benefits details, review coverage specifics and receive timely updates on plan changes. This streamlines the process of understanding and managing benefits while empowering employees with the tools they need to make informed decisions about their healthcare. Promoting Workplace Wellness: Benefits plans aren’t just something employees handle on their own time; they’re an integral part of the workplace experience. Given employees spend a significant portion of their daily lives at work, a company’s approach to health can profoundly influence not only employees’ overall well-being but also their utilization of benefits. Whether introducing healthy eating programs, offering on-site wellness checks or implementing fitness challenges, workplace health programs are an effective and holistic strategy to promote employee well-being and boost productivity and can lead to a more favorable perception of their benefits.

ENHANCING OPEN ENROLLMENT STRATEGIES

As open enrollment season approaches, it’s critical for HR professionals to provide information on healthcare plans using various methods. Tailoring communications to highlight plans resonating with different employee demographics, such as savings and monetary benefits, can significantly boost engagement and understanding. Additionally, benchmarking data can help ensure the offered plans are competitive and attractive to employees. Surveys can pinpoint which benefits resonate most with the workforce, allowing HR professionals to fine-tune their offerings to what employees want. When the data is the basis for a well-structured plan, HR professionals should ensure they communicate this to employees, explaining how data has driven the plan’s development and value. Discussions about benefits plans are critical. By meeting employees where they are most receptive to information, offering numerous opportunities for education and actively seeking feedback, HR professionals can ensure employees appreciate and fully comprehend the value of their benefits and how to make the most of them. —JJ Joppru, an employee health and benefits advisor with Marsh McLennan Agency (www.marshmma.com)

HONOR IS WHAT GIVES US PURPOSE

Honor is what motivates our team of dedicated healthcare professionals. Through passion and purpose, we come together to ensure every patient is provided with the best possible care. honorhealth.com

INNOVATIONS FOR BUSINESS

Beyond Words: How Emojis Can Support Workplace Culture

RTO Is Here: Find the Best Lunch & Happy Hour Spots Near Work The office naturally becomes a big part of people’s lives when it’s somewhere they have to go every week or even every day. Being able to enjoy lunchtime or happy hours near their physical workspace with co-workers and friends can greatly impact how happy people are at work. Often, people will scroll through social media on their breaks at work and come across a super delicious and saucy chimichanga or burrito spot they really want to try, only to find out it’s in New York while they are in Phoenix, or too far across the city to get to for a workday lunch. Helping people find food they can actually eat are social apps that are built based on location, like Playsee. Its location-centric concept brings forward content and suggestions from people nearby, so when people are at the office or on break looking for a lunch spot or somewhere to grab drinks after work, they can quickly find suggestions nearby for something they know will be good. Not only does this mean workers can find restaurants, eateries and bars nearby to fit their needs at the moment, but it also helps them discover hidden gems in their area. Finding ways to connect with colleagues during days in the office is extremely important to morale, and often that means stepping outside and exploring what’s nearby — sometimes just a quick drive or walk to a different neighborhood. And, while many people are creatures of habit, having a good starting point to find a new place to try can make a big difference in creating memories with co-workers and, ultimately, making the office a place people look forward to and want to be. —Veronica Lin, head of user experience and communications at Playsee (playsee.co), which strives to create an inclusive and enjoyable social experience where users feel comfortable in sharing and connecting with others in their local community through relatable and common day-today experiences.

NOV. 2023

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With more than 75% of all tele-workable jobs now working in remote or hybrid work environments, meetings are now mainly on video, and much of our communication is in messaging tools like Slack and Teams. Given that communication is less personal when people aren’t face to face, how we communicate virtually is much more important now. People are making their communication more personal (and more fun!) by bringing emojis beyond social media and into the workplace. For the most part, the addition of emojis and other graphics, like gifs, can add a lot of energy and personality that makes virtual communication more engaging. There are also a few situations where emojis can be too casual or inappropriate and should be avoided.

THE VALUE OF EMOJIS AND GRAPHICS IN FORGING BONDS WITH COLLEAGUES

Forming friendships within the workplace is critical to employee happiness and productivity. Images, gifs and emojis allow us to find fun ways to show our personality to others in the absence of old-fashioned water cooler chatter and in-person facetime. Emojis can help people connect at work, increase efficiency with quick shorthand, and provide emotional cues, especially in remote settings where people can’t pick up body language cues. A recent study from Slack showed that emoji usage can be effective in increasing efficiency and reducing noise in workplace communications. More than half of workers surveyed said emoji usage helps with nuanced communications and helps workplace communication happen more quickly. Here’s an example of how that works in practice: “Reacjis,” or emojis used as a reaction in messaging apps, can be especially useful in hybrid and distributed teams to create shorthand around topics like completed tasks , quick agreement or enthusiastic agreement , among other examples. That said, they can also be problematic at times; some research has shown that emojis can make people appear less authoritative or cause generational rifts if there is misunderstanding of what an emoji means.

✅

💯

👍

WHY SOME TEAMS ARE CREATING CUSTOM EMOJIS TO FIT THEIR NEEDS

One way to bridge this gap is to create custom emojis around a shared language or set of experiences so there are no misunderstandings.

Emojis can help people connect at work, increase efficiency with quick shorthand, and provide emotional cues, especially in remote settings where people can’t pick up body language cues.

The Slack study indicates that two-thirds of workers feel more bonded when the person they are messaging understands the emoji they are using, and Slack allows people to upload custom emojis to make it even easier for people to be on the same page. On the Rising Team platform, we give teams custom, animated emojis to download tied to different workplace scenarios based on sessions they’ve completed as a team. Examples include the interrupting iguana, , for asking someone if it’s okay to interrupt them, and a mic drop, , for appreciating someone when they accomplish something big. These emojis help teams create a shared language and shorthand around common workplace needs and situations.

WHEN TO USE EMOJIS AT WORK – AND WHEN TO KEEP IT TO TEXT

While emojis are a great way to show feeling and emotion through email and text-based messaging, there is a time and a place for them. As a manager, using emojis as a form of encouragement and positive feedback can be great. For giving constructive feedback or discussing more serious topics, keeping emojis out of those conversations is best. For employees, I recommend using in-person or live virtual chats when discussing topics or asking questions that are serious in nature. This ensures the point doesn’t get lost in the fun nature of emojis. —Jennifer Dulski, CEO and founder of Rising Team (www.RisingTeam.com), which provides the industry-leading team-development platform, helping companies to increase employee engagement and retention, scale talent development, and improve culture and connection.

Photo courtesy of Playsee (left)

TECH NOTES

MEET YOUR NEWEST EMPLOYEE A SMART THERMOSTAT. Finding opportunities to lower expenses is part of running a business. So is keeping your business comfortable for your customers and employees. With the SRP Bring Your own Thermostat Program™ (BYOT), you can do both with ease. When you enroll in BYOT, you can receive energy-saving smart thermostats for free and get paid for each one you install. You can even use the smart features of your thermostat to monitor energy usage and monthly savings. BYOT doesn’t just help your business, it also helps keep Arizona’s grid reliable by automatically adjusting thermostats during a few conservation events a year. Find out more about the benefits of SRP’s BYOT program at srp.net/bizbyot.

571751 02/23

Trading Places How Are We Fostering

International Business?

by RaeAnne Marsh

“Arizona and Greater Phoenix’s emergence as a top national market has coincided with the growth of its international trade,” states Chris Camacho, president and CEO of Greater Phoenix Economic Council. He notes that, from 2012–2022, Arizona’s world trade increased by more than 60%, which was well above the national average of about 39% and was part of a surge in recent years, as Arizona’s $60.4 billion in world trade in 2022 was a 16% increase from the year prior.

Camacho points out that this growth is leading to a more robust economy that impacts a large swath of sectors — most notably semiconductor and advanced manufacturing from the APAC region. In fact, he says, “International trade has played a key role in the diversification of the Arizona economy.” And he’s found the state’s proximity to Mexico has put Arizona in a prominent position related to the United States-Mexico-Canada Agreement, as we deal frequently with both countries. Glenn Williamson, CEO and founder of the Canada Arizona Business Council, describes Arizona’s position as “unique” as it benefits from converging trends: as issues around the world are making [other] locations less desirable, North America is becoming vogue again. “Within North America, certain states like Arizona are finding themselves in a turbocharged economic development mode — which is testing the state to see if it has a government that can stretch the natural resources, and infrastructure to accommodate all this growth.” He believes this is an opportunity for Arizona. “Business will continue to come if we can handle it,” he says, “and Canada and Mexico are supportive of all this Arizona growth.” To that point, Marco Lopez Jr., CEO of Intermestic Partners and a founding partner of SkyBridge Arizona, feels it’s important that Arizona’s trade strategy focus on ease of business. Crucial aspects are facilitating cross-border

transactions by upgrading infrastructure, introducing business incentives and minimizing regulatory hassles. Lopez points to supply-chain diversification as one of the profound benefits of cross-border business. He notes the impact of supply-chain diversification is to reduce risks by ensuring uninterrupted access to necessary resources — and the recent COVID-19 pandemic was an eye-opener for many of the havoc that can ensue from supply-chain disruption. Other benefits he cites are resilience against market fluctuations, which mitigates vulnerability to global economic shifts; market expansion by enabling growth in sales and profitability; enhanced competition, which drives improvements in products and services; cost reduction through economies of scale, competitive labor pricing and raw material access; and boosting innovation — facilitated by collaborative efforts and idea exchange between borders. At the consumer level, Camacho points out that trade and investment policies save the average Arizona family thousands of dollars per year through lower prices and increased specialization. Cross-border business also, he notes, “opens doors to building relationships with international companies who can then expand into the market, further easing the supply chain, creating jobs for Arizonans, and building opportunities for cultural engagement and advancing the melting pot that is the United States.”

“Renowned companies like General Motors, Honeywell and Intel capitalize on Arizona’s close ties with Mexico for costeffective labor and market proximity.” —Marco Lopez Jr.

KEY BUSINESS SECTORS In terms of logistics, Lopez points out Arizona’s strategic location makes it a pivotal distribution center for US-Mexico trade. In manufacturing for instance, he says, “Renowned companies like General Motors, Honeywell and Intel capitalize on Arizona’s close ties with Mexico for cost-effective labor and market proximity.” In fact, Camacho says, “Arizona specializes in exports for computer and electronics equipment and aerospace and defense parts. Computer and electronics is driven by long-term investments of major semiconductor players like Intel and NXP, and it will continue to grow as TSMC and its related suppliers launch. Aerospace and defense parts has been a cornerstone for the state economy since the mid-1900s, and with the presence of companies including Honeywell, Boeing, Northrop

28 NOV. 2023

Grumman and Lockheed Martin today, production and exports won’t slow down.” Williamson believes semiconductors and overall manufacturing — including mining and the advanced manufacturing that comes with that — is key to controlling North America’s destiny as well as Mining and the advanced manufacturing that comes with that. “America needs to get back to making things, and not just technology,” he says, adding that we need to pay attention to industries like infrastructure, water, transportation, communication and building. Services are important exports as well as manufactured material goods, says Lopez. “Arizona’s export services, including tourism, healthcare and technology, are in high demand in Mexico, offering businesses a competitive edge.”

INBUSINESSPHX.COM

GROWTH AND EMPLOYMENT “Arizona has created a very favorable business climate that has induced the expansion of many international companies,” Camacho says. He notes this bolsters our trade and position for foreign direct investment, as well as better positions us on the supply chain to expedite processes for companies operating locally. And in terms of job creation, Camacho points to 830,000 jobs in Arizona that are supported by international trade — “and that is growing with the expansions of companies like TSMC and LG Energy Solutions,” he says. “About a quarter of the companies that GPEC is actively engaged with are international companies,

the highest number the organization has ever seen.” According to Camacho, more than one in five jobs in Arizona depend on international trade, and trade-related employment grew three times faster than total employment in the years 1992 to 2019. Specific to our relations with Mexico, Lopez cites Arizona’s automotive sector, which relies heavily on Mexico for components, as a significant employment generator. Additionally, he says, “Initiatives like SkyBridge Arizona have channeled over $1 billion in foreign investments.” And there’s the economic boost from the state’s exports to Mexico having surged more than 50% in the past half-decade.

“Through these manufacturing-related imports, there’s a ripple effect to advanced manufacturing and other industries that reap the benefits of the good relationship between Arizona and Mexico.” —Chris Camacho

TRADE WITH OUR NEAR NEIGHBORS “What we like to call Project North America is the CanadaMexico-USA trading bloc,” Williamson says. He sees it as a safe haven for the three countries but believes more work needs to go into the relationship from the governments. “The private sector is doing a great job,” he says, noting that having three countries geographically right beside each other is very beneficial as each brings a different piece of the puzzle to the table: Canada brings 40 million consumers and real investment money as well as natural resources and talent, Mexico brings young talent and natural resources, and America is the ultimate consumer as manufacturing starts to shift globally. “Mexico is a prime location to service America,” Williamson says. “It is really up to the three countries to do more vertically and slightly less horizontally around the world.” Williamson describes foreign direct investment as the biggest part of the Canada-Arizona relationship and says trade stays roughly the same year over year. While admitting “we do not do a good job of counting inbound investment from Canada into Arizona,” he says it’s there in a big way on all fronts. “Hundreds of billions of dollars have been injected into the Arizona economy over the years from Canada.” Across the Arizona-Mexico border, numbers are more available. Calling Mexico Arizona’s most important trade partner, Camacho — who, in addition to heading GPEC, serves as a vice president of the Arizona-Mexico Commission — says, “There was close to $20-billion-worth of imports and exports between the two in

INBUSINESSPHX.COM

2022, which equates to almost a third of Arizona foreign trade and an increase of 12.1% since 2021.” he says. He believes this relationship puts Arizona in an important position related to the United States-Mexico-Canada Agreement, and says the Arizona-Mexico Commission “will work to drive forward trade and economic prosperity for both parties.” Furthermore, Camacho notes that Arizona, as a border state, has a unique advantage offered to very few in the U.S. Having direct access to Mexico’s economy enables us to “play a role in larger trade activity not only into the state but the rest of the U.S.” Arguably the best example is the joint U.S.-Mexico Customs inspections facility at Skybridge at Phoenix-Mesa Gateway Airport, the only such station in the United States. With this station, companies can expedite the process in Greater Phoenix, the results of which, Camacho says, will be a heavy economic boon for the region and state. By streamlining the customs process, Lopez explains, SkyBridge Arizona expedites the movement of goods, especially between the U.S. and Mexico. “This initiative has not only created numerous jobs in the state but spurred infrastructure development, particularly around the Phoenix-Mesa Gateway Airport,” he notes. “Furthermore, SkyBridge attracts foreign investment by simplifying trade operations and diversifies Arizona’s economy, making it more resilient and positioning the state as a pivotal player in the global trade arena.”

NOV. 2023

Historic agreements signed with United States Customs and Border Protection, Mexico’s Administracion General de Aduanas and Phoenix-Mesa Gateway Airport created America’s first and only inland international air logistics and processing hub with Mexico. The project made headlines when it was announced in 2018. It is expected to create 17,000 direct and indirect jobs once it is in full operation and increase cargo flights out of Phoenix-Mesa Gateway Airport by 2,000 a year, eventually reaching 10,000 by 2036. The service enables e-commerce companies, manufacturers and other commercial interests conducting business in Mexico and throughout Latin America to more efficiently and cost-effectively transport goods between countries, while ensuring proper inspections and safety controls. “SkyBridge has a variety of incentives for companies existing in or considering Greater Phoenix,” Camacho says. These include being in Military Reuse, Foreign Trade and Opportunity zones, being HubZone-eligible, the on-site Expedited Customs’ Unified Cargo Processing Program, a transaction privilege tax, and job tax credits for new net jobs for qualifying companies. “All this, with expedited movement and clearance of goods not only to Mexico but to the rest of Latin America, has made Greater Phoenix and the Mesa-Gateway Airport area a prime location for companies seeking trade with Central and South Americas,” he notes. Camacho also points out that nearshoring has allowed companies throughout Arizona to get a leg up on competition, observing that the proximity of the supply chain to Arizona not only gives our companies a competitive advantage compared to those in other markets around the U.S. but also quickens production timelines.

As for direct trade, Camacho explains there are many branches in play that affect job creation and hiring in Arizona: “Mexican-owned businesses in the state are major employers, and immigrants serve as key employment as companies continue to seek additional workers to maintain demand. Industries such as advanced manufacturing are impacted by manufacturing-related importation from Mexico, indirectly creating countless more jobs that build up our economy and the market.” Additionally, Camacho notes multiple industries are largely affected by imports from Mexico. One of the most important is agriculture, of which the state imported more than $3-millionworth in 2022. Says Camacho, “That directly impacts food consumption and consumer spending, as imported goods help to keep prices down while increasing options for food and other products. In total, trade and investment policies save the average Arizona family thousands of dollars per year.” In addition to agriculture, Camacho shares, manufacturing from Mexico plays a large role in the broader Arizona manufacturing ecosystem, as almost $3 billion worth of electrical equipment, appliances and components along with computer and electronic products were imported in 2022. “Through these manufacturingrelated imports, there’s a ripple effect to advanced manufacturing and other industries that reap the benefits of the good relationship between Arizona and Mexico.” Lopez believes Arizona has the potential to do more to capitalize on its proximity to Mexico. “The state has a lot to offer businesses, but it needs to make it easier for them to do business across borders.” This could include improving its infrastructure, providing more incentives for businesses, and working to reduce the regulatory

Movement of Goods – DSV at Phoenix-Mesa Gateway Airport Providing a service that’s central to trade — domestic as well as international — is DSV Global Transport and Logistics, the world’s third-largest global transport and logistics company. For DSV’s Inventory Management Solutions division, Arizona has emerged as a strategic location, as the state plays a crucial role in meeting the growing demand for efficient semiconductorindustry inventory management. Matt Ritchie, Inventory Management Solutions division president at DSV, points to the 1.7-million-square-foot warehouse to be completed in 2025 and the first regularly scheduled air cargo charter in the area in the PhoenixMesa-Gateway Airport hangar that has been operating now for a few months as the specific DSV investments in Arizona are. “In the case of our Phoenix-Mesa Gateway facility, we are delivering supply chain needs more timely and cost effectively by bypassing standard trade routes such as LAX and SFO,” he says, noting lessons learned in the pandemic that these ports of entry can create bottlenecks in the supply chain and be expensive during peak demands due to high supply chain dependency. Photo courtesy of DSV

30 NOV. 2023

“In a place like Arizona, where accelerated growth in high-tech and semiconductor are in process, speed and agility are important for not only

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burden. He recommends Arizona’s trade strategy includes being proactive, mirroring the efforts of states like California and Texas by sending its elite business and governmental delegates to broker deals with Mexico. “Filling this leadership void is imperative,” he says. “Otherwise, Arizona risks missing out on significant opportunities that other states might seize.” He emphasizes the need for Arizona to be intentional about its trade strategy with Mexico. In addition to going beyond a reliance on agriculture as its strongest import from Mexico and diversifying its trade focus on exporting and importing services

and technology, Lopez says, “Arizona must target other states in Mexico, such as Nuevo Leon, the Bajio region and Mexico City, which are major economic hubs. “Finally, he adds, “Arizona needs to have sophisticated leadership in place to pursue deals with Mexico.” It’s important that the state regularly send its top business and government brass to negotiate deals — just as, he points out, California and Texas constantly do. “If the void of leadership continues to exist, and it does, other states will, regrettably, continue to win large opportunities for their businesses, workers and families.”

PHOENIX AND THE WORLD While this article focuses on Arizona’s North American trading partners, countries from all over the globe maintain consulates in Phoenix. Keeping in mind that, traditionally, the principal role of a consulate is to promote trade by assisting companies to invest and to import and export goods and services both inwardly to their home country and outward to their host country, it’s worth noting that Phoenix hosts consulates from 34 countries: Belgium, Brazil, Chile, Czech Republic, Denmark, Ecuador, El Salvador, Estonia, Finland, France, Germany, Guatemala, Iceland, Italy, Japan, Lebanon, Lithuania, Malta, Mexico, Namibia, Netherlands, Norway, Palau, Peru, Poland, Portugal, Romania, Seychelles, Spain, Sri Lanka, Sweden, Switzerland, Ukraine and United Kingdom.

“Greater Phoenix is entering a new frontier in which the economy will be more driven by international business than ever,” says Camacho, “and we’re excited to see how that affects jobs and industries at home as well as exports to and relations with other countries.” Arizona-Mexico Commission azmc.org Canada Arizona Business Council canaz.net Greater Phoenix Economic Council gpec.org Intermestic Partners intermestic.com SkyBridge Arizona linkedin.com/company/skybridgeaz/

the local economic growth but, additionally, the U.S. government has strong

governments, universities and leadership who are putting their resources and

interest in ‘semiconductor central’ success in Arizona. These chips are one of the

strategies in attracting future growth businesses to Arizona. “This includes both

more important commodities for the future, and DSV enabling that success is a

domestic and international businesses in important technology manufacturing

key strategic initiative,” Ritchie says.

sectors such as electric vehicle, semiconductor, bioscience, cleantech, aerospace,

Ritchie points to the importance of onshoring and nearshoring initiatives in

et cetera.”

supply chain in regard to the U.S., Mexico and other southern border countries

Semiconductor has emerged as one of the key sectors Arizona is focused on,

for international trade due to the geopolitical issues in Asia, where, he notes,

and DSV likewise, according to Ritchie. “Chips have become a true commodity now

much of the technology supply chain is dependent. “Our customers are moving

that is essential for everyday life, and demand forecasts require roughly six times

manufacturing and operations to places like Mexico to diversify their supply-chain

more chips by 2030 than are produced today,” Ritchie says, noting that Arizona

risks and this trend will continue to accelerate as long as there is risk, specifically

will have two of the largest semiconductor factories in the world, with Intel and

in Taiwan and China. Naturally, Arizona is a good location to facilitate this trade

TSMC when these projects are complete, as it transitions to “semiconductor

with Mexico and other countries south of the U.S. border.”

central.” He credits Arizona, collectively, as a true visionary state for the future

Of course, for DSV, this ultimately adds more value to the customer,

due to its efforts to attract the most innovative sectors for the future, among

shareholders and the overall U.S. market. “When you diversify supply-chain

them electric vehicle, semiconductor, bioscience, cleantech and aerospace.

risk while finding ways to reduce costs long term, you are creating a winning

Calling Arizona a “prioritized focus” for DSV IMS, Ritchie says, “We hope to

strategy,” Ritchie says, adding that, significantly, “This translates to economic

drive that innovation to optimize supply chains with other unique solutions

growth — and Arizona is in a unique position to change many global industries for

such as supply chain finance, system automation, machine learning and AI to

future technology advancement.”

these manufacturing customers in Arizona to allow them to focus their capital

Another factor that Ritchie says attracts DSV’s investments to drive economic growth in Arizona with the international trade component is the overall growth culture in Arizona, working with organizations such as the Arizona Commerce Authority and the Greater Phoenix Economic Council along with the local

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and resources on R&D and building capacity while we help them achieve uninterrupted revenue operations.” DSV Global Transport and Logistics dsv.com/en-us/

NOV. 2023

PEOPLE ARE KEY

Talent Strategy – How to Weather the Storm 6 tips for CEOs and CHROs to navigate uncertainty by Jesse Meschuk

Jesse Meschuk is a career and human resources expert and a senior advisor with Exequity. Meschuk has more than 20 years of consulting and human resources experience and has worked across a wide variety of industries, including technology, entertainment, gaming, retail, hospitality and sports. His work has spanned across the Americas, Europe and Asia. exqty.com/jessemeschuk.html

NOV. 2023

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CEOs and CHROs began 2023 facing exceptional challenges. A weakening economy, a stubbornly tight labor market, persistent inflation, banking instability, war and a new cultural dynamic in which workplace talent is dispersed globally make the job of managing modern workforces exceptionally turbulent. Navigating these challenges requires an honest, hard look at talent strategy. Those willing to make hard and sometimes significant changes can emerge from 2023 in a position of strength. Here are six practical tips for leaders to consider: • Offer flexible work arrangements to attract and keep talent. • Review workforce needs often to help prevent layoffs. • Challenge employees to identify and nurture top performers. • Build resilient leadership to help your company thrive. • Constantly communicate with employees to foster trust.

CONSIDER EXISTING AND EMERGING LOWER-COST HUBS

Areas like India, Mexico, Spain and Southeast Asia are investing in building infrastructure to support global businesses. Within these regions, talent hubs have been developing for decades, allowing knowledge companies to outsource a number of jobs that were once exclusive to their traditional headquarters. Many countries offer attractive tax incentives to lure potential employers, and the move to diversify global talent and supply chains outside of China is also accelerating.

EMBRACE FLEXIBILITY

Many CEOs are mandating workers back into the office. While face-to-face time is important for core staff, reducing a business’s overall office footprint can save costs. Companies with flexible work arrangements are more likely to attract talent, keep talent and mitigate accelerating salary inflation.

Many countries offer attractive tax incentives to lure potential employers, and the move to diversify global talent and supply chains outside of China is also accelerating.

Embracing part-time workers, retirees or contractors can address needs that don’t require a full-time commitment. These workers can often help identify other areas of efficiency, bring additional reference points from other companies, and test out talent the company leadership might want to bring on full-time.

REGULARLY RE-EVALUATE THE HIRING AND WORKFORCE PLAN

Many companies determine their hiring plan at the beginning of the year and execute for 12 months, only to re-evaluate when they plan for the next fiscal year. During turbulent times, it may prove valuable to review headcount plans every quarter and add additional processes to ensure each hire is in line with current needs. The last thing companies want to do is bring on talent only to discover they aren’t needed.

PLAN FOR THE FUTURE NEED OF THE ORGANIZATION

When market forces change, companies need to re-evaluate their business strategy, product plans, product market fit, and marketing approach. CEOs and CHROs should integrate talent plans from the beginning of these strategy reviews. These questions will help leadership evaluate the implications of these shifts on the business’s workforce: • Do we have the capabilities today to deliver these new products or business plans? When will we need these capabilities? • Where are the main gaps? • What is our plan to close these gaps? • Do parts of our organization now have skills we don’t need? Can staff be retrained for the areas we will grow? How will we do that and what will it cost?

BETTERING YOUR BUSINESS

The Human Behind the Coach

• If not, how can we provide the right solution over time to reduce this portion of our workforce? • What does this mean for those we consider our talent peers, and, as that shifts, how should we change our recruiting approach and recruiting structure?

People may come away from a coaching session feeling it didn’t quite hit the mark despite their skills and knowledge. It’s not just the words we use; it’s the music, the lyrics and the dance of the conversation that make a difference to the quality of the outcome, and getting these right demands not just skill but humanity. This book explores the human

EMPHASIZE PERFORMANCE MEASUREMENT

Top performers, according to Marc Effron of the Talent Strategy Group, can be anywhere from 50 to 900 percent more effective than average. The best way to identify and quantify high performers is through a rigorous and challenging goal-setting process. Businesses that don’t have a formal goal-setting or OKR process set up for their employees should build one. It’s important to make sure the goals are challenging enough, and that they are: • aligned to the business’s go-forward strategy, • meaningfully contributing to the year-end goals for the company and its respective departments, and • regularly reviewed and cascaded appropriately.

qualities that great coaches need to develop — humility, vulnerability, courage and more — based on research from thousands of real coaching sessions, with stories, reflections, practical examples and tips for individuals on how to develop themselves and their work. This is a book for anyone who wants to deepen their work without adding more tools and techniques, and who is willing to do some deeper work in service of having more transformational conversations. The Human Behind the Coach: How great coaches transform themselves first Claire Pedrick (Author), Lucia Baldelli Practical Inspiration Publishing

Available 11/14/2023

230 pages

Reconstructing DEI Author of the bestselling DEI Deconstructed returns

Businesses might want to train their managers to help them identify high performance and distinguish it from potential. To further reinforce a performance-oriented culture, businesses need to ensure their rewards and recognition processes properly support performance assessment. Talent reviews should be established to ensure a clear line of sight to the top 10 to 20 percent of employees, and ensure they get the right time and attention from the leadership team and the organization overall.

TRAIN LEADERSHIP TO BE RESILIENT

$28.99

with a companion workbook filled with practical and actionable techniques for changemakers at all stages of their DEI journey. Building on the knowledge base of DEI Deconstructed, Lily Zheng offers a workbook with 40 original exercises, worksheets and other tools to help guide leaders and their organizations toward more substantive and lasting DEI outcomes. Whether new to the issue or a veteran DEI practitioner looking to improve, a leader looking to grow leadership skills, or an

A McKinsey study indicates that organizations rated in the top quartile for resilient behaviors were 50% less likely to go bankrupt over the next two years than those in the bottom quartile. Building resiliency takes time, training, and can incorporate some of these tactics: • Skill-building in active listening to understand what’s really happening on teams. • Minimizing bureaucracy and unnecessary meetings to make sure people have the time, space and authority to get things done. • Giving employees time to think, with meeting-free days and other time-saving tactics. • Ensuring leaders are clear on how decisions should be made by establishing a matrix for who handles higher-risk decisions (and how), and empowering less risky decisions to be made quickly at lower levels. • Teaching leaders about self-sufficiency and self-care so they can de-stress, be as effective as possible and instill that behavior in their teams.

advocate looking to play more powerful roles in movements, this book provides

BUILD TRUST AND DEDICATION

models and employee sentiment. They look ahead to what’s next and discuss

Only 32% of employees say they “trust senior leaders at my organization to do what is right.” Only 46% trust their direct manager, according to a recent study of nearly 14,000 leaders by global consultancy DDI. The best way to close the trust gap is through constant communication. Businesses should consider providing regular business updates on strategy, plans and progress, or regular Q-and-A sessions. Live Zoom presentations will allow more employees to attend. Shortform video clips with updates on new programs might be easier to consume than long emails.

A McKinsey study indicates that organizations rated in the top quartile for resilient behaviors were 50% less likely to go bankrupt over the next two years than those in the bottom quartile.

the practical tools to do just that. Reconstructing DEI: A Practitioner’s Workbook Lily Zheng

$32.95

Berrett-Koehler Publishers

Available 11/14/2023

328 pages

Work Different This is an insightful and practical new guide to how sustainable people management works in today’s global economy, with guidance on how to transform the way an organization recruits, hires, upskills and retains its people. In Work Different: 10 Truths for Winning in the People Age, a team of business experts and workforce advisors give an incisive take on the staffing challenges facing leaders in the modern global economy. The book reveals how executives and decision makers can adapt their people agenda for shifts in labor how to weave sustainability and resilience into business priorities and make real progress on profits, people and the planet. This is an indispensable resource for executives, managers, board members, human resources professionals and other business leaders. Work Different: 10 Truths for Winning in the People Age Kate Bravery, Ilya Bonic and Kai Anderson

$30

Wiley

288 pages

Available 11/30/2023

NOV. 33 2023 INBUSINESSPHX.COM

Economy DEVELOPING & GROWING BUSINESS DYNAMICS

Curb Fraud Vulnerabilities Take control of payments processes by Karah Gagnon Incidents of payments fraud continue to increase as fraudsters take advantage of the digitization of work, shopping and general operations and communications. Despite growing attacks and attempts on digital payments — ACH debits and credits, wires, virtual cards, mobile wallets and cryptocurrency — the payments most vulnerable to fraud continue to be a more traditional method of payment: checks. The Association for Financial Professionals® recently published the 2023 AFP “Payments Fraud and Control Survey,” which examines the nature of fraud attacks on business-tobusiness transactions, the payment methods impacted, and the strategies organizations are adopting to protect themselves from those committing payments fraud. The findings help business owners and financial and accounting professionals better protect incoming and outgoing payments from fraud, glean insights into fraud trends and identify ways to partner with a bank’s treasury management department. Here are three key takeaways:

CHECK FRAUD VIA MAIL THEFT SURGED

Karah Gagnon serves as senior vice president, commercial banking team lead at Enterprise Bank & Trust. With more than two decades of commercial banking experience, Gagnon is a trusted expert and resource for her clients and team. She leads Enterprise’s commercial banking team in Arizona, focusing on strategy, lead generation, strengthening current client relationships and supporting the execution of clients’ financial success. enterprisebank.com

NOV. 2023

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In 2022, there was a large increase in “brazen and successful attempts” at stealing mail from U.S. Postal Service mailboxes, the blue drop boxes found in residential neighborhoods and commercial properties, or a building’s mailroom. When mail contains a check, a fraudster washes the signed check, a chemical process that removes ink, and alters the check amount and/or the name of the payee. Then, the fraudster endorses and deposits the stolen check into an account they are soon to close. Criminals utilize this type of fraud attack because it is low tech and low cost, and check fraud has been the most vulnerable payment method for the past 18 years. Three out of four organizations using checks don’t plan to stop. These organizations may believe that using checks is safer than digital payments because of the vulnerabilities to cybercrime, but 63% of organizations reported being the subject of check fraud attempts or attacks in 2022. To address check fraud, treasury and finance professionals implement internal controls and take advantage of a powerful tool to combat check fraud: positive pay, a check protection service from a bank’s treasury management department that deters fraud by matching the checks a company issues with those it presents for payment. This allows for easy monitoring and rejection of unauthorized transactions.

MULTIPLE PAYMENT METHODS, MULTIPLE VULNERABILITIES Accepting more payment methods inevitably means more openings a fraudster can exploit. In 2022, 36% of businesses were hit by fraud through credit and debit cards — the highest level since 39% of organizations reported experiencing this type of fraud in 2015. The uptick in

use of corporate and commercial cards post-pandemic contributes to this trend. Businesses reporting ACH credit fraud on electronic payments made from one bank to another through the Automated Clearing House also went up 6% year over year. ACH credit payments are a common way for employers to push payroll out to employees and also a common way for businesses to send payments to other businesses and vendors. Since ACH payments require a bank account number and routing number, this type of fraud is easily perpetrated if a fraudster obtains information through an email phishing scam or data breach. ACH Positive Pay, also known as ACH Debit Filter, mitigates these risks by blocking or flagging transactions that weren’t originated by an authorized vendor, but also allows for approval of exceptions.

RELY ON A BANK TREASURY MANAGEMENT DEPARTMENT

The sooner fraud is detected, the greater the chances of recovery. Larger enterprises may have in-house fraud detection products and services, but a bank can help set up tools, as well. A well-organized treasury department is most likely to uncover both attempted and actual payments fraud activity (61%), followed by an accounts payable team (47%), according to AFP. In addition to internal controls and processes, fraud can be detected through external inquiries on payments, positive pay, internal review, verbal verification, callbacks, reconciliation and a banking partner’s fraud investigation. A majority of organizations recoup less than 10% of funds stolen due to fraud. The main reason for this is lack of detection tools, with the result that when an accountant, controller, auditor or other team member discovers fraud has occurred, it’s too late to cancel a payment. Not surprisingly, organizations able to recover more funds are typically those with greater revenue and higher volume of payment accounts, because they are better equipped to detect fraud early. However, businesses of all sizes can prioritize safeguarding payments and accounts, and work with a bank’s treasury management department to adopt tools and processes to more effectively combat fraud.

A majority of organizations recoup less than 10% of funds stolen due to fraud. The main reason for this is lack of detection tools, with the result that when an accountant, controller, auditor or other team member discovers fraud has occurred, it’s too late to cancel a payment.

LAW MATTERS TO BUSINESS

Business Succession Planning Is Crucial for Successfully Sustaining a Business Preparing for the expected and unexpected assures critical staff, customers, banks and vendors that the company’s future is seamless by Scott Jensen, Esq. Millions were glued to the screen for multiple episodes and seasons of “Succession,” watching the agony of a major corporation with nowhere to go when its charismatic leader was gone. It might have worked for binge streaming but, in real life, a failure to plan doesn’t end with the director yelling, “That’s a take.” Too many companies rest their future on a handshake and promise to “deal with it later.” When later is now, it’s too late.

THREE REASONS A SUCCESSION PLAN NOW IS CRUCIAL

Effective succession planning is essential for a small or closely held company because of: • Business continuity: Continuity ensures the company functions successfully in all capacities if any key individual departs. • Financial stability: This is often connected to one or more of the key individuals. A sudden departure without a plan could impact everything from a company’s credit rating and its stock price to customer confidence and employee loyalty. • Strategic alignment: Setting the strategic alignment helps the succeeding leadership maintain long-term strategic goals and align the company’s future with key individuals’ vision. Succession planning marries the company’s future with strategic operations, financial health and relationships with both customers and employees. Think of it as a prenuptial agreement or estate plan when unexpected circumstances occur.

WHEN A COMPANY NEEDS ITS FIRST SUCCESSION PLAN

When the growth trajectory is in sight, or investors are sought, it’s time for a succession plan. No matter the key individuals’ ages, a severe accident, divorce, debilitating illness or premature death can cripple a company without a torch-passing strategy. A decision to part ways, desire to start a second act or plans to stop working also come into play. Before any business-changing events occur, a succession plan helps cut tax liabilities, keeps the company on its trajectory and assures investors, employees, lenders and customers that all is ready to stay the course, grow and continue to prosper. In the case of a family business, the succession plan must be part of a well-planned estate. Company value and ownership are often overlooked when there are ways to smooth the process and ensure transfers go where intended.

FIVE ELEMENTS OF THE COMPREHENSIVE SUCCESSION PLAN

Defining the future: Most think of the plan as identifying who inherits leadership roles when a key individual leaves. But assigning essential roles within the organization goes beyond just naming the new CEO or high-level executives. The plan must incorporate the members’ personal and family financial goals. Setting contingency plans: A good plan considers planned transitions such as retirement and unexpected situations such as untimely death, sudden resignation, divorce or external actions like an arrest or personal bankruptcy. Shortterm emergency succession plans should be planned for and in place, detailing interim steps to keep the company stable until a permanent leader is chosen. Planning for what-if scenarios: The operating agreement and buy-sell agreement are the most common succession plan documents when the ownership involves spouses or multiple partners. Many partnerships also utilize insurance vehicles if a partner dies while the company functions. While the buy-sell agreement covers the transaction of a sale, the withdrawal event needs to be spelled out in a well-drafted operating agreement if one of the key individuals no longer wants to be involved with the company. Taking the leadership’s estates into account: Most people do not think about what happens to the ownership of a company if it hits probate or is not adequately addressed under estate documents when the IRS and state tax collectors become involved. Without proper planning, tax demands can create an onerous financial burden on the company or the family. It’s another reason estate planning should be a part of any succession plan. Avoiding competing objectives: Often, investors from all over the country help fund a startup. This may also mean that should a key person leave, the investors could have different objectives other than continuing the company. They may want to cash out or take over. The succession plan ensures that the company’s objectives take precedence over all others.

It’s not just a static document on the shelf; the succession plan sets the course when all are healthy, excited and happy. When it’s time to deploy the plan, its effectiveness takes the sting out of retirement, resignation, divorce, debilitation or death.

An attorney with Tempebased Guidant Law, Scott Jensen devises estate planning, probate and trust administration solutions to help individuals, families and businesses protect and secure their assets for lasting legacies. guidant.law

Without proper succession planning, tax demands can create an onerous financial burden on the company or the family.

NOV. 35 2023

MAKING (AND WORKING) THE PLAN

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Social Impact BUSINESS GIVES BACK

Babbo Italian Eatery: Feasting for a Cause But community engagement extends far beyond the dining tables

Learn more about the Seena Magowitz Foundation whose mission is to harness collective synergy to defeat pancreatic cancer. seenamagowitz foundation.org

Tyler Butler is a chief social impact officer for a publicly traded corporate portfolio where she leads programs that positively impact humanity. She is also the founder of 11Eleven Consulting, and she is often cited as a subject matter expert by Forbes, SHRM, Entrepreneur, U.S. News & World Report and more. linkedin.com/in/tylerbutler

NOV. 2023

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In the heart of Glendale, Arizona, a culinary revolution began in 2002 when Ken Pollack founded the first Babbo Italian Eatery. His vision was clear: to create a modern take on Italian cuisine that would not only tantalize taste buds but also foster a sense of community. Fast forward to the present, and Babbo has not only achieved its culinary goals but has also carved a path as a socially responsible corporate entity. From the outset, Babbo’s mission was to offer an exceptional dining experience rooted in tradition and family values. By using the freshest ingredients and maintaining affordability, Babbo quickly won the hearts of its patrons. “If you give, you will get; and if you get, you should give,” were the words of Ken Pollack, the late founder of Babbo, a sentiment that would become a guiding principle for the company’s actions. Over the years, the Babbo family expanded to eight locations throughout the valley, solidifying their presence in the community. This growth prompted a deeper realization of the symbiotic relationship between business and community. Babbo’s success was intricately linked to the support of the people around them. This realization sparked the birth of their corporate responsibility journey. Tragedy struck when Ken Pollack lost his battle with pancreatic cancer. This loss galvanized Babbo Italian Eatery’s commitment to giving back to the community in an even more profound way. To honor Ken’s memory, Babbo dedicated itself to fighting pancreatic cancer. Its mission shifted toward raising awareness about this deadly disease and supporting crucial research for a cure. Thus, the Seena Magowitz Foundation became the focal point of Babbo’s charitable efforts, given its commitment to pancreatic cancer research, clinical trials and patient advocacy. Babbo’s engagement with the community extended far beyond the dining tables. Its outreach programs embodied the essence of its founder’s words, emphasizing the reciprocity of giving and receiving. Partnering with local churches, schools and clubs, Babbo orchestrated fundraisers that not only supported community programs but also nurtured a sense of togetherness. Its dedication to making a positive impact didn’t stop at fundraising. Babbo’s staff, driven by a shared ethos, actively participated in volunteer initiatives ranging from toy drives to bike builds, underscoring their commitment to creating lasting change. Babbo Italian Eatery’s philanthropic spirit was not confined to volunteering and fundraising. Recognizing the importance of financial support, Babbo directed its resources toward organizations such as Phoenix Younglife, Phoenix Children’s Hospital, Arizona Helping Hands, Nourish Phoenix and the Seena Magowitz Foundation. Its contributions weren’t mere financial transactions; they were investments in the betterment of its community. A distinctive feature of Babbo’s community engagement efforts is its inventive approach to fundraising. Babbo’s

Babbo Italian Eatery builds its corporate community involvement around its founder’s words: “If you give, you will get; and if you get, you should give.”

restaurants have become stages for change, hosting events that resonate with its core values. By dedicating 20% of sales on special fundraising days to local causes, Babbo empowers schools and charities to make meaningful strides in their programs. This initiative highlights Babbo’s unwavering commitment to the future of its community and the well-being of the community members. Babbo Italian Eatery’s commitment reached new heights with its annual Day of Giving participation. A momentous occasion, this day saw all profits from Babbo’s eight locations channeled to the Seena Magowitz Foundation for Pancreatic Cancer Research. The gesture was amplified by the generosity of Ken Pollack’s family and Roger Magowitz, resulting in a staggering contribution of more than $150,000. This substantial sum fuels pancreatic cancer research, pushing the boundaries of treatment and offering support to patients and their families. Ken Pollack’s legacy of giving, encapsulated in his poignant words, continues to reverberate through Babbo Italian Eatery’s ethos. His belief in the reciprocal nature of giving and receiving has become the cornerstone of Babbo’s corporate responsibility journey. As they stand at the intersection of culinary excellence and community impact, Babbo remains committed to nurturing its neighborhoods, serving with integrity and fighting for a future without pancreatic cancer. In the words of Ken Pollack, “If you give, you will get; and if you get, you should give.” Babbo Italian Eatery has taken these words to heart, weaving them into the fabric of its existence. In an industry where profit often overshadows purpose, Babbo stands as a testament to the profound impact a business can have when it embraces its responsibility to its community. With each dish served and each dollar contributed, Babbo is not only nourishing appetites but also nourishing the spirit of compassion and change. As it continues to evolve and expand, its journey serves as a reminder that success is sweeter when shared, and the greatest measure of prosperity lies in the positive transformation of lives.

Photo courtesy of Babbo Italian Eatery

by Tyler Butler

Strengthening communities through charitable giving. For over 40 years, the Arizona Community Foundation has supported nonprofits and students across our state by mobilizing the collective passion and generosity of thousands of Arizonans. When you are ready to take the next step in your personal charitable giving journey, we are here to help you achieve your goals.

Learn more | azfoundation.org | 602.381.1400

SMART SUCCESS

Boosting Business Growth with a ‘No Meetings’ Approach Prioritizing productivity over mere presence by Aleksandra Sulimko

POWERFUL INITIATIVES A “no meetings” policy and a focus on asynchronous communication have proven to be powerful initiatives in TheSoul Publishing’s growth narrative. It offers a blueprint for other companies, highlighting how restructuring traditional workplace norms can lead to increased productivity, employee satisfaction and business growth.

Aleksandra Sulimko, CHRO at TheSoul Publishing, is a Harvard alumna with an innovative approach to HR. Guiding a team across 70 countries, Sulimko has redefined workplace norms at TheSoul, a Cyprusbased global media publishing company with policies emphasizing “no meetings,” employee well-being and boosting productivity. thesoul-publishing.com

NOV. 2023

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In a rapidly evolving business landscape, companies are continually exploring effective strategies to boost productivity and growth. A prime example is the unconventional “no meetings” policy. This policy has been reinforced by recent studies, such as the survey of 76 companies with operations in more than 50 countries that found a single no-meeting day per week improved autonomy, communication, engagement and satisfaction. The move away from the conventional reliance on meetings is often prompted by the need to optimize operations, which was what inspired the change at TheSoul Publishing, a remotefirst, global media company. The company experienced an upswing in productivity and employee satisfaction once it was implemented. Hours on video calls do not always justify the time and effort invested. By adopting a “no meetings” policy, the companies often experience an increase in productivity and employee satisfaction. This aligns with findings from France’s NEOMA Business School suggesting that no-meeting policies can boost productivity and reduce employee stress.

EMBRACING ASYNCHRONOUS COMMUNICATION

When eliminating meetings, companies need to make sure communication is still happening. To replace the vacuum, companies can embrace asynchronous communication tools, creating a flexible and responsive work environment. This shift is consistent with a study by TechSmith, a software development firm, which revealed that when the company went a month without meetings, employees reported a 15% increase in feeling productive, and 85% said they’d consider replacing future meetings with asynchronous communication methods, which is what companies like TheSoul Publishing have done as well. Asynchronous communication has significant benefits, such as allowing employees to work at their most productive hours, as reflected by 47.9% of respondents in Oyster’s The Employee Expectations Report 2022 strongly expecting flexible hours from their job. A study examining the impact of asynchronous communication found that these methods reduced the time taken to complete tasks by 58.8% compared to synchronous methods, saving an average of 20.1 minutes per task.

HARNESSING TECHNOLOGY FOR EFFECTIVE COMMUNICATION A key element in making the “no meetings” policy work is leveraging technology. Tools like Slack, Trello and Asana offer platforms where team members can collaborate, share updates and track project progress in real-time. Advanced features like integration with other software streamline workflows and communications. These technological advancements are reshaping the business landscape, enabling companies to redefine productivity beyond conventional norms.

GROWTH AND INNOVATION WITHOUT MEETINGS

There are several examples of companies that have implemented initiatives supporting company growth without meetings. For instance, Shopify introduced a Meeting Cost Calculator, a Chrome extension that shows the estimated cost of any meeting with three or more attendees. The company found that a typical 30-minute meeting with three employees costs $700–$1600. This led them to cancel many recurring meetings and eliminate Wednesday meetings altogether to reduce unnecessary gatherings. The positive impact of these changes on TheSoul Publishing’s growth trajectory has been profound. Time saved has been reinvested into strategic initiatives, fostering innovation and boosting the company’s culture through more engaging, informative communication. The increase in employee satisfaction has also led to higher retention rates, creating a positive feedback loop that further propels the company’s success.

THE POTENTIAL IN EMBRACING NO-MEETINGS POLICIES

The implications of the “no meetings” policy are much broader than just an increase in productivity. Businesses that have adopted these policies have also seen a transformation in their work culture, which facilitates an atmosphere conducive to innovation and creativity. As Gordon Jenkins mentions, with employees not bound by the rigid constraints of back-to-back meetings, they can focus on meaningful work that directly contributes to the company’s strategic objectives. Currently, competition for talent is fierce, and businesses offering flexible work environments are likely to attract high-caliber professionals. The reduction in meeting-driven stress, the opportunity to work at optimal hours, and the empowerment of being able to contribute significantly to projects are all attractive propositions for today’s professionals. Implementing a “no meetings” policy is a significant step toward creating a future-ready organization that values results over processes. It highlights the company’s commitment to adopting innovative strategies that prioritize employee welfare and productivity. However, the transition requires a robust strategy, with clear guidelines on communication and accountability.

IMPLICATIONS FOR THE FUTURE OF WORK

As businesses continue to navigate the demands of an increasingly digital and globalized world, it’s clear that flexible and employee-centric policies will play a pivotal role in shaping the future of work. By empowering employees and prioritizing productivity over mere presence, businesses stand to unlock unprecedented levels of growth and success.

Shopify introduced a Meeting Cost Calculator that estimates a typical 30-minute meeting with three employees costs $700–$1600. It’s a thought-provoking insight into the potential financial savings “no meetings” policies can bring to businesses.

OUR SUBJECT IN-DEPTH

Reading the Signs: More Communication Is Not Better Communication Top 3 things to do to avoid any miscommunication with one’s team by Richard Newman

MISCOMMUNICATION IS AVOIDABLE When running a business or managing a team, leaders are faced with endless challenges, but miscommunication doesn’t need to be one of them. By prioritizing listener’s needs, addressing key issues and structuring messages in groups of threes, leaders can deliver a memorable message and exponentially improve communication, leading to a more successful, innovative and satisfying work environment.

Richard Newman is the CEO and founder of Body Talk, the global leader in evidence-based training on the psychology of communication, and author of the new book Lift Your Impact, which shows readers how to transform their mindset, communication and influence to achieve their goals. liftyourimpact.com/ thebook

NOV. 2023

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Presentations in business often go something like this: Someone stands up in front of a group and delivers a list of data and facts. The information is soon forgotten, just like items on a conveyor belt in “The Generation Game.” The attendees leave the meeting, and when asked what it was about, they are forced to create a story about the facts they can remember, which can lead to an entirely confused message spreading throughout the company. This can even lead to more meetings, which may create resentment amongst team members who want to avoid attending unnecessary and time-consuming presentations.

HOW CAN LEADERS AVOID THIS KIND OF MISCOMMUNICATION?

People are not likely to remember data and facts on their own, but they do remember stories. That’s why important lessons are woven into myths and fables that have withstood the test of time. Leaders can apply the following storytelling techniques to presentations to create a message that everyone will remember. Make one’s team members heroes. Most people like to put themselves in the hero’s shoes, but for leaders delivering a presentation, the listener must be the central character. If the presenter is the hero, who does that make the listener? Nobody wants to be the villain or the victim waiting to be saved. When listeners are in the hero’s shoes, they will feel much more motivated to take action, especially when the presentation speaks to their needs. By focusing on the team’s goals and challenges, they will be able to better understand what the message means for them, instead of being left to try and work it out. This will lead to both greater motivation for the team’s success and more effective communication, as listeners will better retain information that applies to them. For listeners to put themselves in the hero’s shoes, they need to ask themselves three questions: Firstly, what are the facts of the situation, from their perspective. What do they know? What information are they missing? Knowing this allows the presenter to gain context on their perspective. Secondly, how do they feel about these facts? What thoughts or opinions are they likely to have about the situation? Thirdly, what is likely to be their core motivator when responding to this situation? By working through these three levels, the presenter will gain a greater understanding and empathy for their perspective. Address MTV. There are three key pillars of business issues that everyone can understand: money, time and values (MTV). These are what people prioritize when making decisions, just like the hero of any story. Everyone has concerns and goals around money (wasting or making it), time (being efficient

or hitting deadlines) and values (the principles that matter to them, such as family, reputation, honesty and work-life balance). Presentations should address each concern so every team member can leave knowing that their issues are being kept in mind, which will help them better retain the information that was shared. Use the rule of threes. People’s brains are best equipped to remember information in groups of threes. If presenters list a whole range of ideas and themes, listeners will lose track, have trouble remembering them, and perhaps zone in on something of little importance. Presenters should stick with the three most important areas and repeat them throughout the meeting. Listeners will be able to retain them and confidently repeat and act on these ideas later.

HOW CAN SPEAKERS KNOW THAT LISTENERS UNDERSTAND THEIR MESSAGE?

Because most of our communication is non-verbal, there are body language cues that presenters can watch out for when speaking to their team. Here are three ways to check how listeners are receiving messages: Rapid blinking. If people are blinking rapidly, this means they are thinking rapidly. This is a sign for presenters to slow down and check in. The listeners may be struggling to process parts of the message. Hand to face touching. When people feel a heightened level of stress, they instinctively touch their face or head. This can communicate to presenters that it’s time to ask the listeners if they have any questions or if any issues are coming to mind for them. Unusual stillness. On the other hand, people may aim to hide their stress by staying as still as possible — the workplace poker face. If this is the case, presenters may check in with those listeners afterward to find out how they really feel. Overall, these physical cues do not need to be acknowledged, but they can provide presenters with insights into how listeners are receiving their message and serve as valuable feedback.

Storytelling has been used for thousands of years by different civilizations around the world. The earliest record we have is the Epic of Gilgamesh, which was written around 2000 B.C. on clay tablets. This the same story structure was used later by other civilizations who had no contact with the Babylonians, including the Ancient Greeks and William Shakespeare. This is, therefore, the structure that the human mind prefers when receiving information.

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OUR SUBJECT IN-DEPTH

Music Improves Workplace Productivity and Keeps Employees Connected Create a positive culture that hits the right note every time by Ross Honey The most innovative workplaces are proactively seeking fresh ways to stand out from the crowd by dancing to the beat of a new tune and cultivating an environment where teams go against the grain of isolation. Separation from the rest of the team is not what fills our work lives with meaning or satisfaction, so employers are uncovering new opportunities to boost productivity and spark connections. In fact, according to a prominent Deloitte study, the feeling of “belonging” in the workplace can lead to a 56% increase in job performance, a 50% reduction in turnover risk and a 75% decrease in sick days. The time is now to bring team members back together and make workplace communities stronger than ever before with the binding power of a positive culture. While achieved in many ways, here’s how incorporating an interactive music system within the office environment can boost productivity, happiness and creativity, and keep employees looking forward to showing up and contributing every day.

MAXIMIZE PERFORMANCE THROUGH PRODUCTIVITY

Ross Honey is president and CEO of TouchTunes. “At TouchTunes, we don’t just pursue better workplace culture, we strive for excellence in every facet of the office experience,” says Honey. When it comes to bringing employees together and fostering connections that lead to increased productivity and reduced turnover, TouchTunes offers a suite of interactive music jukeboxes with customcurated playlists that meet every need to create a positive culture that hits the right note every time. touchtunes.com/gettouchtunes/workplaces

NOV. 2023

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When it comes to employee performance, positive culture is the key ingredient in the recipe for success. Companies with highly engaged employees have been shown to outperform those without by 202%, according to a study by PostBeyond in 2018, and show 21% greater profitability, according to a Gallup report updated last year. How can organizations foster a positive culture that boosts engagement and productivity? By tuning in to the power of music. Countless studies have illustrated how music boosts work productivity and helps reduce feelings of stress and anxiety. Not only does music motivate, but it also helps with focus and creativity. Everyone has that one song that puts them in the zone for deeply focused work. Athletes use music to get fired up for their sport, so shouldn’t everyone have that same opportunity for an adrenaline rush? Whether preparing for a big pitch meeting, or to make an important call, the right beat can significantly improve mindset and boost performance on that task, a win-win for all parties involved. In addition to productivity and motivation, higher levels of engagement are inspired when employees are able to control and contribute to the workplace environment. This can be achieved through an interactive music system that allows team members to take turns choosing and communicating song preferences. By putting the power in the hands of the team, employers are ensuring everyone has the chance to be represented and work in an atmosphere where they feel most motivated.

HEIGHTEN CREATIVE INSPIRATION

Music is a form of artistic expression, which means it can be used to inspire creativity of all forms and functions. One study found that participants who listened to upbeat music had

significantly higher scores on divergent thinking than those who performed in silence. Those same high-scoring participants came up with more creative and innovative ideas as well as more ideas overall. Divergent thinking is the ability to develop multiple, unique solutions to a given problem. In other words, divergent creativity is the ability to think outside the box. When employees are able to challenge themselves with new ways of thinking, they contribute more to the organization’s overall success. They will likely speak up more in meetings and feel less fear in sharing their ideas, which will significantly improve their productivity and connection with other coworkers. And to think music can play a significant role in making this happen.

INSPIRE OPEN-MINDED CONNECTIONS FROM THE INSIDE OUT

Research shows how upbeat music can make listeners feel more optimistic about life and slower tempos quiet their mind and relax muscles, instilling a soothing and stress-relieving effect. Both these music styles encourage the feeling of connecting with and opening up to others. Each of us wears our own “shell” to guard us against the fear of rejection. Employees need to feel encouraged and assured they can openly connect with those around them. Music is one powerful way that can be achieved. When we feel comfortable in our environment, our proverbial walls are lowered, allowing us to share and accept new ideas and information.

INCREASED SENSE OF COMMUNITY

It is scientifically proven that culture and society are bonded together through the uniting power of music. Since the beginning of humanity, ceremonial and social celebrations in every part of the world have used music to connect the group of people in attendance. Eventually, every group of people developed their own rhythm and ritual, which would serve as that group’s identifier to this modern day. That is why a group of people who enjoy the same song or genre are able to connect instantly with each other. There is a common ground created where workers are free to be themselves and form a relationship with those around them.

A person’s personality is among factors that influence the impact of music on performance, as Harvard Business Review shares in “Can Music Make You More Productive?” (Sept. 13, 2022) hbr.org/2022/09/can-music-make-you-more-productive

CREATING A BETTER WORLD FOR PEOPLE THROUGH THE POWER OF DESIGN.

LET’S CONNECT

https://www.gensler.com/offices/phoenix

INVESTING IN COMMUNITY

Cultivating Relationships That Build Stronger Communities

Aligning ‘giving back’ with company values also benefits in engaged employees by Emma Garcia More than 80% of employees believe their company should provide opportunities to engage in the community, according to a recent American Charities employer research study. How can a business provide these opportunities to satisfy their employees’ desire to give back, and what type of impact will it have on the company, the employees and the community as a whole?

FINDING A COMMUNITY PARTNER THAT FITS YOUR COMPANY’S CULTURE

Emma Garcia is the chief community development and engagement officer at Valley of the Sun United Way. Valley of the Sun United Way envisions a community where every child, family and individual is healthy; has a safe place to live; and has every opportunity to succeed in school, in life and in work. As VSUW works with its community, corporate and nonprofit partners to implement its five-year plan for Mighty Change by 2026, it will put all its efforts toward reaching bold goals for Maricopa County in health, housing and homelessness, education and workforce development. vsuw.org vsuw.org/MightyChange

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There are thousands of nonprofit organizations in Arizona, creating an abundance of options for companies looking to get more involved in their community. The challenge is how to indefinity which organizations to support. The first step is for business leaders to assess their business’s core values, consider stakeholders, conduct a risk assessment and determine the type of impact they want to make. By establishing the material issues first, a business can prioritize social issues and has a greater chance of making an impact. Aligning business goals with community needs will not only provide charitability to marginalized individuals, but act as an investment that helps business and stakeholders succeed. The next step is to vet the community partner to ensure it is a trusted organization with transparent benchmarks and measurements. Websites like Charity Navigator, Charity Watch and Give Well may help verify if a nonprofit is using proven, effective methodologies. Finally, the most important step is to cultivate a relationship with whichever organization is selected. Some options are to volunteer often, join the board, establish company-wide philanthropic groups and dedicate time to supporting the nonprofit. Not only will the partnership make an impact on the community, but it will help business leaders gain a deeper understanding of the issues the community is facing and working to solve.

ENGAGING EMPLOYEES THROUGH PHILANTHROPY

One of the greatest benefits of participating in corporate giving is employee engagement, recruitment and retention efforts. According to a study by The Lewis Institute for Social Innovation at Babson College, corporate philanthropy can increase employee productivity by 13% and reduce turnover rates by up to 50%. Working with a nonprofit that aligns with the company’s mission allows for employees to connect to the company goals through tangible experiences. It also provides opportunities for employees to bond with one another outside of the work environment and meet other like-minded individuals through volunteerism. With company leaders driving corporate philanthropy and providing opportunities for employees to get involved, it leads employees down a simpler path to charitability.

Maricopa County has one of the highest rates of homelessness in the United States, according to federal data, with 16.5% of the population earning an income below the poverty line.

Participating in a fundraising campaign or spending the day volunteering allows employees to gain a sense of accomplishment, bond with fellow co-workers, feel a greater sense of company culture and stand behind the company’s values.

THE IMPACT COMPANIES CAN MAKE THROUGH CORPORATE PHILANTHROPY

After participating in a campaign, fundraiser or companywide volunteer activity, how can business leaders know it actually made an impact? They can quantify the results based on donations collected, funds raised or how many volunteers participated. However, it is important businesses know they are creating a lasting, broad change in the community beyond individual initiatives. Organizations like Valley of the Sun United Way are great resources to ensure there is community-wide change by bringing together stakeholders, community members, local businesses and nonprofit agencies to tackle the challenges facing the community today. For example, Valley of the Sun United Way effort recently engaged Maricopa County students, teachers, families, stakeholders, local companies and nonprofit partners to reduce the rates of chronic absenteeism within schools. Through these partnerships, a strategic plan was developed to supplement trainings and cultivate a peer-learning network and community task force that focuses on ensuring absenteeism rates decline two percentage points each year. Taking part in this ecosystem requires relationship building, dedication and effort. When done effectively, a business can voice its concerns, make an impact, increase visibility and bond with the community. Whether it is big or small, all philanthropic efforts positively affect the community. Metro Phoenix faces tough issues daily, such as housing shortages and homelessness, educational delays, workforce development, and health concerns. When a company takes the step toward building a relationship with nonprofit partners, getting employees involved and providing positive experiences, it not only helps grow its business, but it creates lasting relationships that make an impact in the community.

WE VALUE WHAT WE OWN

2024 EV Chevrolet Blazer Evaluated among a field of 40 SUVs across the industry in every category — big, small, gas, hybrid, EV and luxury — Blazer EV stands alone on top as the 2024 MotorTrend SUV of the Year. Blazer EV is the complete package with style, performance and technology. Available in multiple trims, colors and battery ranges, this daring new all-electric midsize SUV is built from the ground up around the game-changing Ultium battery platform. Ultium offers flexibility in charging speeds, range and performance — giving the sporty Blazer EV the sheer power and confidence needed to go the distance. Take EV performance to the next level with Wide Open Watts (WOW) — a groundbreaking feature on Blazer EV SS

that takes it from 0 to 60 mph in less than four seconds. For driving around town or across the country, Blazer EV offers a GM-estimated range of up to 320 miles. When enabled, Regen on Demand™ and One Pedal Driving help convert the vehicle’s kinetic energy into energy stored in the battery for later use to help get the most range. Owners can skip the gas station and conveniently charge up their Blazer EV from home. The Dual Level Charge Cord enables flexible at-home charging that easily fits a daily routine. Recharging while on the road is as easy as pulling in, plugging in and charging up. With more than 134,000 public chargers, there’ll be no problem finding one nearby. Public DC Fast Charging stations provide for something faster on the fly. With three unique trims to choose from, Blazer EV lets owners find a blend of performance and style that’s as bold as they are. Whether it’s the next-level refinement and versatility of the Blazer LT, the eye-catching style of Blazer RS or the head-turning speed of Blazer SS (available spring 2024), the first-ever all-electric Blazer EV is ready to make every drive feel electric. —Mike Hunter

2024 EV CHEVROLET BLAZER MSRP: $60,215 Range: 320 mi. electric range 0-60 mpg: 4 sec. Charging time: up to 60 to 100 miles of range per 20 minutes of charging

Blazer EV chevrolet.com/electric/blazer-ev

Portable Charger for Out-and-About Top-Up For a battery top-up while out and about,

power bank. And thanks to iWALK LinkPod

the iWALK LinkPod Pro is just the device

Pro’s quick-speed charging, it takes only 1.5

to fit the bill. Weighing just 90 grams and

hours to fully recharge the portable charger.

measuring roughly slightly larger than the

with their purchase, but can also expect

bag and comes with a built-in connector, so

a USB-C cable, USB-C adapter, one-year

there are no wires needed.

warranty, manual and iWALK’s guaranteed

The LED display shows the remaining

Photos courtesy of Chevrolet (top); iWALK (bottom)

Owners not only receive the power bank

size of a lipstick tube, it fits neatly into any

friendly customer service to assist with any

power, leaving in the past the guessing

additional needs. —Merilee Kern, MBA,

game of whether a charge is needed. And

host of the “Savvy Living” lifestyle TV show

the iWALK LinkPod Pro’s 4800-milliampere-

(www.SavvyLiving.tv) and an internationally

hour capacity is enough to fully charge a

regarded brand strategist and analyst who

phone once, helping to increase the phone’s

reports on cultural shifts and trends as well

battery from 20% to 60% in just 30 minutes.

as noteworthy industry change makers,

Its pass-through technology function even

movers, shakers and innovators across all

allows users to charge their iPhone or Android

categories, both B2C and B2B

devices while simultaneously charging the

DON’T MISS OUT! Get a year of In Business Magazine Subscribe now at inbusinessphx.com

In addition to bumper-to-bumper coverage, the electric vehicle propulsion battery pack and its internal components are covered for eight years or 100,000 miles. Coverage includes Courtesy Transportation and Roadside Assistance towing; all other non-tow Roadside Assistance services, including 12-volt battery jump start, and vehicle unlock services, are covered for 5-year/60,000-miles.

NOV. 45 2023 INBUSINESSPHX.COM

MEALS THAT MATTER

CHESTNUT CHOPPED Grilled chicken breast, fresh corn tomatoes, cucumbers, avocado, feta, pumpkin seeds and organic greens with a balsamic vinaigrette $16

Chestnut: Breakfast, Lunch, Happy Hour & Community! by Nicole Myden

BILLY CLUB Turkey breast, freshly sliced and served on seeded grain bread with avocado, tomato and maple bacon $12.50

TUNA SALAD (MELT) Albacore white chunk tuna lightly dressed and served on a toasty country white bread with cheddar cheese, tomato and arugula (good melted too)

Founder and restaurater Kirsten Steele recently opened the doors to Chestnut’s new home in the Biltmore. The communityfirst-based restaurant, which first came onto the scene in 2013 in the Arcadia area, can now be found on 24th Street and Camelback. Guests can enjoy breakfast, lunch, happy hour and a great full outdoor patio facing 24th Street — plus comfortable inside seating with options of dining at communal tables, comfortable and plush couches, regular dine-in tables with comfortable leather seats, and a bar to cozy up to. “Getting to additionally be able to serve the neighboring Biltmore area of residents along with the vibrant and large corporate community, and equally having the opportunity to provide more jobs and give back was an opportunity I just couldn’t pass up,” says Chestnut founder Steele. The brand-new, 3,500-square-foot location features many of the popular menu items customers and frequenters have come to love in breakfast and lunch, plus a full bar filled with stellar cocktails and shareable bites and pastries for all to enjoy. The full farm-to-table and locally sourced menu features community favorites all lovingly curated by Steele, such as Benny’s Burrito, Huevos Avocado, Billy Club, Corned Beef Hash,

$12

Chestnut Chopped Salad, Gluten-Free Pesto Mac, Lemon Ricotta Waffles, Phoenix Chopped and Tuna Salad (Melt). Benny’s Burrito is a “build your own” option, uniquely designed to allow guests to create their own version of delicious. Huevos Avocado is a personal favorite of Steele’s, inspired by an avocado benedict she enjoyed at an eatery in Los Angeles. Billy Club is an anecdotal classic, referencing Steele’s husband. Chestnut Chopped Salad, the menu’s anchor item, features an array of locally sourced veggies and housemade vinaigrette always made with the highest-quality olive oil. Phoenix Chopped Salad is Chestnut’s own rendition of a local favorite, featuring the house-made pesto in a creamy dressing form in addition to the highest-quality fried fruits and nuts. The Tuna Salad (melt) happens to be Steele’s favorite sandwich on the menu (she adds tuna salad to everything). In addition, Chestnut will continue to feature and highlight its popular full pastry case filled with homemade cookies, muffins, scones and pop tarts, perfect to combine with your favorite lunch item. Steele points out that the new home for Chestnut boats much of the original décor guests came to know and love from the original 44th and Camelback location. Upon immediately entering, the community will see much of the old color scheme and lines, the iconic mustard yellow, and a speckling of royal blue throughout the space. An eclectic collection of carefully homed mirrors will draw in natural light from the east-facing wall of windows. The brand-new location will feature a seasonal cocktail menu and grab-and-go salads and bites. It will be open seven days a week, with curbside pick-up, dine-in and take-out options available for all to enjoy. Chestnut 2398 E. Camelback Rd., Phoenix chestnutaz.com

NOV. 2023

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Chestnut is now offering a robust catering and events component to help make a team lunch meeting as delicious and seamless as possible.

Photos courtesy of Chestnut

(602) 612-2132

Marketing Strategies for a Successful Q4 Holiday Season

About ASBA The Arizona Small Business

Association (ASBA), celebrating its 50th year, is a nonproﬁt 501(c)(6) membership organization that serves as the nonpartisan advocate and resource-hub for all Arizona small businesses. What started as a small group of businessmen who organized to combine resources has grown into one of the largest trade associations,

by Katherine Dunphy, Arizona Small Business Association Senior Marketing Manager

serving businesses from all corners of the state. Today, ASBA is a passionate supporter and representative of the

As the holiday season sneaks up on us, small

rise, make sure your website is mobile-friendly.

diverse businesses who make up our

businesses have a critical opportunity to boost

A user-friendly design ensures a seamless

membership. Dedicated to delivering

their sales, connect with their customers in

shopping experience that ends in sales. Loading

innovative entrepreneurs the resources

meaningful ways, and make a lasting impact on

speed matters to those last-minute shoppers.

required to grow and thrive in an

their shopping habits. With the right marketing

Make sure to optimize your website’s loading

ever-changing marketplace, ASBA

strategies in place, you can make the most out

times to prevent potential customers from

offers relevant education, mentoring,

of this festive time and ensure a successful end

bouncing away due to slow performance.

networking, advocacy programs, and member beneﬁts that equip your business with all the tools to succeed.

to a busy year. The key is to start early and plan ahead. By

Leverage social media by using festive content. Share holiday-themed content that

getting a head start, you can avoid the last-minute

resonates with your audience. This could include

panic and ensure that your marketing efforts are

holiday tips, behind-the-scenes glimpses of your

well thought out. Set clear goals and define what

business or customer reviews. Encourage your

in retail or technology or any trade in-

you want to achieve during the holiday season. Is

customers to create and share content related

between, an ASBA membership means

it higher sales, increased website traffic or greater

to your products or services. This can help build

your voice is heard and your best

brand visibility? Having clear objectives will guide

trust and authenticity around your brand.

interests are protected.

your marketing efforts. Budgeting wisely is key

Regardless of your business size or industry, whether you have one employee or 500 employees, operate

Find ASBA on: Facebook: @AZSmallBIZ Twitter: @asba Facebook: @azsmallbiz LinkedIn: @Arizona Small Business Association - ASBA Instagram: @azsmallbiz

Central Arizona 11811 N. Tatum Blvd., Suite P-195 Phoenix, AZ 85028 p. 602.306.4000 www.asba.com © 2023 ASBA. A publication of the Arizona Small Business Association. For more information or to join ASBA, please contact us at www.asba.com. Section designed by the Arizona Small Business Association.

Email marketing remains a highly effective

if you decide to go the paid ads route. Allocate

way to reach an already existing customer

a budget specifically for your holiday marketing

base, especially during the holidays. Segment

campaigns. This will help you determine what

your lists based on customer behavior and

strategies are feasible and how much you can

preferences. Send personalized holiday offers

invest in advertising and promotions. Create a

and recommendations to different segments.

social media content calendar that outlines the

Use countdown timers for those FOMO (fear

themes, posts, and promotions for the holiday

of missing out) shoppers to create a sense

season. Having a schedule will keep your

of urgency and encourage recipients to take

marketing efforts organized and on track.

action. Don’t forget the abandoned cart group.

Optimize your website for the influx of traffic.

Implement abandoned cart email sequences

Your website is often the first point of contact

to recover potentially lost sales by reminding

for potential customers, so it’s crucial that it’s

customers of their unfinished purchases.

optimized for the holiday season. Have updated

By implementing these marketing strategies

product listings to ensure that your online store

and staying agile in your approach, your small

is up to date with your seasonal offerings.

business can make the most of the 2023 holiday

Highlight seasonal products, create gift guides

season. Start early, plan carefully and create

and use high-quality images to showcase your

memorable experiences for your customers to

items. With mobile shopping on a continual

ensure a successful and joyful holiday season.

The Data’s In – The Secret Sauce to Making Hybrid Work Work by Eric Knott, SHRM

As the dust from evolving hybrid and remote work guidelines settles,

and so on. Interestingly, one significant request of Gen Zs is more

we’re seeing consistent themes regarding what employees want

meetings (Harvard, 2023). While that feedback may be unique to

from their employers. For example, Gallup’s 2023 State of the Global

Gen Zs, the motivation is not: They want more facetime with their co-

Workplace (focusing on U.S. data) shows employee feedback

workers and their leader. They’re expressing what all demographics

becoming more unified in what workers want from their bosses and

are saying: We feel disconnected from our leader and from our

their companies, what motivates employees, and what causes them

co-workers. Fix this with more human interactions — even remotely

to job hunt. We see similar themes from the 2023 workforce surveys

— throughout each day. Each day. Just as though everyone was in

from Deloitte and McKinsey as well.

the office.

Finally, themes are emerging from the U.S. workforce — across gender, age, race, education and socio-economic statuses — to guide employers on attracting, engaging and retaining workers in the hybrid and remote work environments. Here are some key take-aways:

Being Remote Exacerbates a Need for Transparency We see louder and louder calls among employees for workplace transparency. They want to know what issues the organization is facing and general thoughts on those issues. At least monthly,

Know Your Employees Employees expect leaders to understand them — what motivates

set aside time in team meetings to discuss the issues facing the organization, variables being considered regarding those issues,

them individually, what their interests are (professionally and

and leave time during the discussion for employees to opine. This

personally), their career goals, what they’re doing on the weekend,

mirrors the in-person workplace where watercooler conversations

serve to maintain trust among the employees that the organization is being thoughtful as it faces

Get To Know

challenges, and that leadership understands employees’ needs and concerns.

Development Is Critical – Leaders Must Make the Effort Resoundingly, we hear that employees across demographics want to be developed and engaged. Simply understand the remote and hybrid version of development; it’s not as natural and, arguably, it’s less fulfilling. Do weekly oneon-ones with your employees, ideally on a day when they’re remote. While going through tasks and roadblocks is important, dedicate time in one one-on-one per month to discuss the employee’s performance: how they believe they’re doing, how you and others perceive their performance, and what they’re working on to further their career. Work with your HR team to identify projects and tasks that would stretch the individual employee, helping groom them for what they want next in their career, and then monitor their performance and satisfaction with that stretch assignment.

Control Over Their Day While predictability in a given workday is always a challenge, employees continue to focus on having as much control as possible over their workday. Part of knowing your employee (an earlier point) means knowing the level of autonomy they’d like. Consider setting deadlines — even artificial deadlines — and milestones, and let the employee work to hit those goals. Of course, the message remains that the better the employee performs, the more autonomy and trust they’ve earned … and the more compensation they’ve earned, as well. After three years, we’re seeing a clear roadmap to keeping employees engaged and productive in the hybrid workplace, with narrowing differences in the data among employee demographics. Adhering to these best practices well positions the business to attract and retain its talent and the uncertainty of 2024’s business environment looms closer and closer. Eric Knott is a professor of business at Arizona State University’s W. P. Carey School of Business, is the past president of the Society for Human Resource Management of Greater Phoenix, and is the CEO of HR consulting firm FinePoint HR.

Empowering Small Businesses and Nonprofits to Thrive by Manny Lucero, Lucero Consulting Group

Starting, running and growing a business and/or nonprofit is no small task. In a rapidly evolving business landscape, Lucero Consulting Group remains committed to empowering organizations

At the heart of LCG’s services lies a commitment to helping

and individuals to not only survive but thrive. With a commitment

organizations maximize their engagement and impact through

to equity, inclusivity and tangible outcomes, LCG is your partner in

the power of effective branding. In today’s competitive landscape,

realizing your vision and building a lasting legacy.

consistency in branding often makes the difference between success

With a team boasting more than 15 years of experience in the small business and nonprofit sectors, LCG’s inception was driven by the

and obscurity. LCG steps in to craft a clear, compelling identity for businesses and nonprofits alike.

desire to empower organizations to reach their fullest potential. LCG’s

But it goes far beyond mere consultation; LCG delivers tangible

approach is highly personalized, offering one-on-one consultations,

results. Whether it’s creating a cohesive brand strategy, designing

group facilitation and dynamic workshops that have benefited

eye-catching marketing collateral or crafting a branded and

individuals of all backgrounds. Whether it’s guiding startups through

compelling investor pitch, LCG ensures that its clients walk away

their initial challenges or assisting established entities with a variety of

with more than just advice. Clients leave with the tools they need to

solutions, LCG’s mission is to simplify and enhance your journey.

make a lasting impression.

LCG is committed to creating a more equitable community

In a world where first impressions matter more than ever,

where every organization can readily access essential resources

LCG recognizes the importance of a well-crafted image. Its

and education. What sets LCG apart is its commitment to diversity

team of experts collaborates closely with clients to understand

and inclusion, providing services in both English and Spanish and

their unique identity, values and goals. The result? A brand that

collaborating with skilled translators to serve diverse linguistic needs.

resonates with audiences, drives engagement and stands out in a

Another unique facet of LCG’s offerings is its statewide and national reach. While headquartered in Phoenix, LCG proudly extends its

crowded marketplace. For more information on how LCG can elevate your organization’s

services to small businesses and nonprofits throughout Arizona and

journey, visit www.lucerocg.com or reach out to the team of

across several other states. LCG believes that strengthening diverse

dedicated experts today!

communities is integral to building a robust, thriving economy.

Maximizing Engagement and Impact through Effective Branding

ASBA STAFF Debbie Hann Interim Chief Executive Ofﬁcer Robin Duncan Senior Vice President Business Development Emma Lenihan Vice President of Programs Katherine Dunphy Senior Marketing Manager Hannah White Programs Manager Ryan Dixon Business Relations Manager

BOARD OF DIRECTORS Genia Kehayes | Board Chair Experience Scottsdale Frank L. Divers | Vice Chair Business Development Specialists, Inc. John Lewis | Treasurer National Bank of Arizona

Show Love, Shop Small this Holiday Season by Christina Calhoun, Director of Marketing for Scottsdale Quarter

’Tis the season for holiday shopping and,

campaign, shoppers can discover one-of-

while we navigate our options, it’s important to

a-kind products while nurturing a tight-knit

consider the numerous benefits of supporting

community that fosters connection, creativity

small businesses and shopping locally. While

and growth.

the allure of big-box retailers and online giants

Shopping local has a broad range of

may be strong, let’s not overlook the value of

benefits. Not only does it help create and

our local shops.

sustain local jobs, bolstering the economy, but

Small Business Saturday, celebrated on the

it also reduces the carbon footprint associated

last Saturday in November, was initiated to

with long-distance shipping. Moreover,

redirect our attention from major corporations

small businesses often prioritize eco-friendly

to the charming shops that grace our local

practices, ensuring that our purchases

streets. This grassroots campaign has gained

contribute to sustainability. Additionally,

significant traction over the years, and now,

shopping local grants us access to distinctive

more than ever, it is crucial to show support

and personalized gifts that are not typically

for these businesses that give life to our local

found in larger retail chains.

communities. Scottsdale Quarter’s “Show Love, Shop

So, this holiday season, let’s prioritize small businesses and embrace the spirit of Small

Small” initiative was similarly created to

Business Saturday. Take a stroll through your

spotlight and celebrate small businesses,

local shopping district, explore the unique

providing them with a platform to showcase

offerings of small retailers and show your love

their unique offerings. By participating in this

for your community.

Sandra Barton | Secretary Alliance Bank of Arizona Rick Murray | Member-at-Large Arizona Chapter National Safety Council Eric Knott | Former Board Chair Arizona State University, W. P. Carey School of Business; FinePoint HR John Tucker | Board Development Salt River Project (SRP) Patrick J. Van Zanen Sacks Tierney P.A. Brian King Kenway Consulting Jerry Bustamante Hudbay Minerals Darius Green Keyser Jim Rounds Rounds Consulting Group James Chakires Apex CPAs & Consultants, Inc Tom Barrett Verus Analytics J. Randle House Metier Pharmacy Co.

Maximizing Employee Benefits:

The Benefits of Including a 401(k) Enrollment Meeting with Annual Benefit Open Enrollment by Joseph Weber, Integrated Financial Solutions, Tempe AZ

As the annual benefits open enrollment season rolls around,

and circumstances, whether they are saving for a comfortable

employers have an opportunity to empower their employees to make

retirement or planning for a major life event.

more informed decisions about their financial future. While health insurance and other employee benefits may take center stage during

Improved Financial Wellness

this time, it’s essential to not overlook the importance of including

Financial wellness is a growing concern for both employees and

a 401(k)-enrollment meeting as part of the process. Let’s explore

employers. By including a 401(k)-enrollment meeting in the annual

some key areas of combining 401(k) enrollment with your company’s

benefit open enrollment, employers can demonstrate their commitment

annual benefit open enrollment.

to employees’ financial well-being. Encouraging employees to save for retirement not only enhances their financial security, but also reduces

Employee Education and Engagement

the likelihood of financial stress down the road.

One of the most significant advantages of incorporating a 401(k)enrollment meeting is that it offers a dedicated platform for employee education and engagement. These meetings can provide employees

Recruitment and Retention Offering a comprehensive benefits package that includes a well-

a “refresher” of all the benefits offered by your company, including

communicated 401(k) plan can be a powerful tool for recruitment

your 401k. They provide a structured opportunity for employees to

and retention. Employees often consider retirement benefits when

learn about the 401k plan’s features, investment options, and the

evaluating job offers and deciding whether to stay with a company

impact of contributions on their retirement savings. They are also a

long term. By promoting retirement savings through enrollment

great time to announce any plan features changes, like the addition

meetings, employers can attract and retain top talent.

of Emergency Savings Accounts (ESA), Student Loan Repayment

Incorporating a 401(k)-enrollment meeting with your company’s

and annual contribution amount increases for the upcoming year.

annual benefit open enrollment is a strategic decision that benefits both employees and employers. It empowers employees to take

Tailored Guidance

control of their financial future, maximize retirement savings and make

Incorporating a 401(k)-enrollment meeting allows employees to

informed choices. At the same time, it demonstrates an employer’s

receive personalized guidance. During these sessions, employees

commitment to employee financial well-being, which can enhance

can ask your plan’s retirement plan advisor questions specific to

recruitment efforts and promote employee loyalty. By offering this

their financial situations and retirement goals. This tailored approach

valuable opportunity, businesses can navigate the path to a more

helps employees make choices that align with their unique needs

secure financial future for both their employees and themselves.

Excellence in Banking Community Banks & Credit Unions

Meet some of the Valley's top bankers and their financial institutions

FEATURING Arizona Financial Credit Union, Chad Forkenbrock Desert Financial Credit Union, Jeff Meshey Enterprise Bank & Trust, Brian Crisp Gateway Bank, James Christensen OneAZ Credit Union, Brandon Michaels Scottsdale Community Bank, Neill LeCorgne

Excellence in Banking

Excellence in Banking Community Banks & Credit Unions

Meet some of the Valley's top bankers and their financial institutions

FEATURING Arizona Federal Credit Union, Mike Thorell Enterprise Bank & Trust, Jeff Friesen First Western Trust, Trish Stark Metro Phoenix Bank, Amber Welch OneAZ Credit Union, Ken Bauer WaFd Bank , Todd Gerber

Banking Matters to Business In Business Magazine is proud to present the “Excellence in Banking” special section showcasing top bankers and bank executives in the Valley. These top professionals work day in and day out with business owners to assist in ways that can only be classified as a true asset to business. We sought out professionals at community banks and credit unions with a strong local presence and hand-picked the following as examples of the incredible work that our banking community does, and in a financial climate that is mired in regulation and change. Thanks go out to all the banks in metropolitan Phoenix, who responded to our request for suggestions and assistance in compiling this section and for working with us throughout the years on various articles and editorial so that our readership is in the know when it comes to banking business. We also thank the Arizona Bankers Association and Paul Hickman for their leadership and

Trust in Banking Digital Banking Development As brick-and-mortar establishments had to severely limit their working hours during the lockdowns of recent years necessitated by COVID-19, digital banking picked up the slack to accommodate the financial needs of people working from home. “These circumstances unveiled the true importance of taking a digital-first approach,” explains Agne Selemonaitė, chief strategy oﬃcer at ConnectPay. “As the new wave of customers sieged the system, faster development of banking services took precedence.” And, as Selemonaitė predicted at the time of the lockdowns, this shift to online remained even after COVID-19, and development of the digital market has further accelerated.

Retail Banking Remains Signiﬁcant

At the same time, as Scott Lewis, regional director of banking for the Southwest Region at JPMorgan Chase, observes, “This is an exciting time in retail banking as branches remain critical to our customers and we continue to take an integrated physical and digital approach to banking.”

steadfast support of the banking community here. With technology and government regulation, banks are quickly adapting to change, and business truly benefits from their incredible work.

Banking: The Pillar of Community

“Banks are the single most important component of Arizona’s economy. Not only do they lend to Arizonans, but they employ nearly 50,000 Arizonans, reinvesting in their communities and providing financial and social stability in their markets. Bankers educate young adults on the importance of financial responsibility. Bankers donate significant time and money to charities. Banks are, in many ways, the lifeblood of our neighborhoods and communities,” says the Arizona Bankers Association on its website. —Mike Hunter Arizona Bankers Association azbankers.org ConnectPay connectpay.com JPMorgan Chase jpmorgan.com/global

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NOV. 2023

Excellence in Banking

Chad Forkenbrock

Executive Vice President and Chief Operating Officer, Arizona Financial Credit Union Arizona Financial, formerly Arizona Federal, is a

to expand services in territories new to the

$3.3-billion, not-for-profit, Arizona-based credit

Arizona Financial organization. Arizona Financial

union providing consumer and small business

has expanded its reach and charter to serve the

banking services and expertise to more than

State of Arizona, enabled by the acquisitions of

160,000 member/owners. Founded in Arizona in

Pinnacle Bank in 2019 and Horizon Community

1936, the credit union empowers members to take

Bank in 2022. Seeking to expand service

hold of their financial future through the delivery

locations and offerings to previously underserved

of leading-edge self-service tools and mobile

areas, Forkenbrock’s goals include redesigning

apps, competitive rates on loans and deposits,

processes to meet member needs and creating

robust home loan solutions, identity protection

more access to business and consumer credit

services, and SBA and commercial loans. Arizona

through initiatives such as a first-time borrower

Financial has a history of local community

program and the credit union's SBA lending

involvement and is the naming rights sponsor of

program. Ensuring relevancy in the services the

the LiveNation downtown Theatre venue and

credit union offers and that they are delivered

exclusive credit union partner of the Phoenix

effectively is more important than ever in

Rising FC. The credit union has 20 locations in

today's constantly changing financial services

Arizona and is part of the CO-OP network that

environment. Forkenbrock is confident the credit

gives members nationwide account access at

union has the right sales team and experts in

5,000 credit union branches and 30,000 ATMs.

place to make its offerings competitive and wants

Arizona Financial is proud to announce Chad Forkenbrock as its new EVP and Chief Operating

About Banker of Excellence: Chad Forkenbrock Position: Executive Vice President and Chief Operating Oﬃcer Company Name: Arizona Financial Credit Union Main Local Oﬃce Address: 4475 E. Van Buren St., Phoenix, AZ 85008

to enhance its product suite to address that. Forkenbrock notes the support and

Officer. Forkenbrock has been a member of

mentorship he has received over the years as

Arizona Financial since childhood and has worked

well as the current Arizona Financial leadership

with Arizona Financial for 20 years, starting his

as part of his excitement for this next stage,

leadership journey as a branch manager who

saying Arizona Financial empowers employees

contributed to strategic discussions with insight

to achieve their career goals. In this spirit,

from member interactions and observations. As

Forkenbrock is dedicated to mentoring others,

the credit union expanded service offerings and

foremost as the executive sponsor of the Young

membership, Forkenbrock continued to enhance

Professionals (YoPros) employee resource group.

the delivery of services and expertise throughout

Forkenbrock is one of 12 members of the

the branch network as the senior director of Retail

Issuer Payments Council of Pulse, the debit

Services, then took on the role of vice president of

processing wing for Discover that discusses

Lending, SVP of Lending and then SVP and chief

trends and consumer needs to proactively

risk officer before assuming his current role.

address the evolution of the industry.

Forkenbrock’s COO role is a return to the retail space he enjoyed for many years, and he is eager

He resides in Mesa with his wife, Genevieve, and children Payton and Connor.

Phone: (602) 683-1000 Website: arizonafinancial.org Number of Oﬃces in Arizona: 21 Year Established Locally: 1936 Headquartered: Phoenix No. of Years with Firm: 20 Industry Expertise: Credit Risk, Consumer and Business Services, Lending, Retail Branch Management

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Excellence in Banking

Jeff Meshey

President and CEO, Desert Financial Credit Union Jeff Meshey is the president and CEO of Desert

into Northern Arizona with two new offices in

Financial Credit Union — a full-service, Arizona-

Flagstaff and Prescott Valley.

based financial institution founded in 1939.

Under his leadership, Desert Financial’s

Desert Financial currently operates 47 branch

membership growth has increased from 1%

locations throughout Maricopa, Pinal, Gila,

to more than 10% per year. Community giving

Coconino and Yavapai counties.

has nearly doubled while total assets have

Meshey is a certified public accountant

increased from $4 billion to more than $8 billion.

and launched his career with Ernst & Young,

Desert Financial has been consistently ranked a

specializing in audits of financial institutions.

Best Place to Work in Phoenix, has earned two

Meshey joined Desert Financial in 1994 and

consecutive wins for Angel of the Year: Business,

became CEO in 2017. His tenured career at

was a winner of the Better Business Bureau’s

commercial banks, savings banks and credit

Torch Award for Ethics and is one of Arizona’s

unions prepared him to lead a financial

Most Admired Companies. Meshey was named

institution that’s built a culture of performance

a Most Admired Leader by Phoenix Business

and philanthropy.

Journal in 2019.

Beginning in 2018, Meshey led the credit

A committed public servant, Meshey serves as

union through a transformational rebrand and

a board member of the Phoenix division of The

further cemented its commitment to sharing

American Heart Association and is a member of

success. In 2020, the credit union expanded

Greater Phoenix Leadership. He is also a member

its service area significantly with a statewide

of Class 29 of Valley Leadership and a Cardinals,

charter, and Meshey has overseen expansion

Diamondbacks and Sun Devil superfan.

About Banker of Excellence: Jeff Meshey Position: President and CEO Company Name: Desert Financial Credit Union Main Local Office Address: 148 N. 48th St., Phoenix, AZ 85034 Phone: (602) 433-7000 Website: desertfinancial.com Number of Offices in Metro Phoenix: 45 Year Established Locally: 1939 Headquartered: Phoenix No. of Years with Firm: 29 Industry Expertise: Corporate Leadership, Strategic Planning, Collaborative Relationship Building

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NOV. 2023

Excellence in Banking

Brian Crisp

Regional President, Enterprise Bank & Trust Brian Crisp is the Arizona Region president for Enterprise Bank & Trust. In his role, Crisp is responsible for overseeing current clients’

Position: Regional President

Enterprise is built on trusted, personal relationships and offers a range of business and

well as generating new commercial loan

personal banking services, wealth management

and deposit relationships. Crisp previously

services and a variety of specialized banking

led the Commercial and Industrial banking

services. Our specialized expertise spans a

team in the Arizona market, which focuses

variety of niche areas that other banks don’t

commercial banking solutions for small to

have, including aircraft financing, sponsor

mid-sized businesses throughout the state,

finance, tax credit services, life insurance

including leveraged buyouts, acquisition

premium finance, professional practice finance

financing, owner-occupied real estate lending,

and property management, among others. Our

new markets tax credit facilities, working

SBA Lending division is the No. 9 most active SBA

capital lines (domestic and export) and

7(a) lender in the nation. We are committed to supporting communities

Crisp has been with Enterprise for more than

we serve in our current markets of St. Louis,

11 years and has more than 20 years of banking

Kansas City, Phoenix, Las Vegas, New Mexico

experience. He currently serves as board member

and Southern California by investing in regional

for the American Subcontractors Association

economic development initiatives and by

of Arizona and is a graduate of the Emerging

continuing to offer educational opportunities

Leaders program with the Arizona Bankers

such as Enterprise University, our highly

Association. Crisp is an Arizona native and a

acclaimed business education program available

University of Arizona alumnus.

to anyone at no cost. Since its inception,

Enterprise is a growing financial services

Banker of Excellence: Brian Crisp

communities we serve.

business and personal banking needs as

equipment financing.

About

and invest to advance the quality of life for the

Enterprise University has helped more than

partner focused on guiding people to a lifetime

30,000 professionals improve their business and

of financial success. Our activities fall into

leadership skills. Enterprise University offers

three main categories, all related to growth. We

new course lineups every spring and fall, and

empower privately held businesses to succeed,

also offers on-demand courses. Learn more at

help families to secure their financial futures,

enterprisebank.com/eu. Member FDIC.

Company Name: Enterprise Bank & Trust Main Local Oﬃce Address: 3900 E. Camelback Rd., Suite 180, Phoenix, AZ 85018 Phone: (602) 824-5744 Website: enterprisebank.com Number of Oﬃces in Metro Phoenix: 2 Year Established Locally: 2009 Headquartered: Clayton, MO No. of Years with Firm: 12 Industry Expertise: C&I Lending Leveraged Buyouts, Acquisition Financing, OwnerOccupied Real Estate Lending, New Market Tax Credit Facilities, Working Capital Lines (Domestic and Export), Equipment Financing

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Excellence in Banking

James Christensen President and CEO, Gateway Bank

James Christensen is the president of Gateway

com recently awarded the bank an A+ rating for

Bank, the only community bank in Mesa, Arizona.

financial health and stability.

Under his leadership, Gateway has thrived

While these accolades are a source of pride,

through multiple economic downturns and is

Christensen is most motivated by helping

consistently one of the strongest-performing

Gateway’s customers put more people to work

financial institutions in its peer group.

and by making the community stronger. He

Christensen has worked in the banking

enjoys partnering with local business owners as

industry for more than 36 years, mostly in

a member of their team, consulting with them

commercial lending and management. Hailing

and getting creative to develop solutions that

from the Midwest, he was president of a

work for them. Gateway has become one of the

community bank in Kansas for a decade before

highest-performing and most popular banks in

joining Gateway’s founding team in 2007.

the Valley because of its people and relationships.

Christensen’s Midwestern values shaped Gateway’s culture from the beginning. In an age

To Christensen, that’s the best award of all. Inside and outside of Gateway, Christensen is

when very few people like their bank, he and

very active in the local community, a champion

his founding team set out to create a new type

for small businesses, and a fierce advocate

of banking experience focused on people over

for people who have been marginalized. He is

profits.

currently on the board and/or committees for

Christensen believes in hiring the best

several Valley organizations, including Local

people and taking care of them so they will

First Arizona, Mesa Chamber of Commerce,

take care of others. He envisioned building a

Mesa Financial Network and United Food Bank.

hometown bank where each customer has a

Christensen has also become a sought-after

go-to banker who truly gets to know them,

speaker about banking, leadership and doing

provides fast and personal service, and stays

business for good. Through all his community

by their side through all seasons of life. This is

involvement, he hopes to educate and inspire

what banking used to be like, and Christensen

diverse audiences to improve their financial

wanted to bring this nostalgic approach into

health and overall well-being.

About

is not a typical banker. He sports a goatee,

Banker of Excellence: James Christensen

industry changes later, Gateway is the only local

regularly walks into work dancing to hip hop and

Position: President and CEO

bank in Mesa left standing and has earned a

recently added some tattoos under his golf shirt.

reputation as one of the best banks in the Valley.

Although neither looks nor musical taste lead to

BauerFinancial has named Gateway a 5-star bank

“Excellence in Banking,” Christensen believes his

(one of the strongest in the nation) for more

success is a result of staying true to what’s most

than 12 years in a row, and DepositAccounts.

important to him: authenticity and relationships.

modern times. Fifteen years, two major recessions and many

Gateway is not a typical bank, and Christensen

Company Name: Gateway Bank Main Local Oﬃce Address: 6860 E. Warner Rd., Mesa, AZ 85212 Phone: (480) 358-1000 Website: gcbaz.com Number of Oﬃces in Metro Phoenix: 1 Year Established Locally: 2007 Headquartered: Mesa, AZ No. of Years with Firm: 16 Industry Expertise: Commercial Lending, Business Accounts, Cash Management, Personal Banking and Lending

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Excellence in Banking

Brandon Michaels President and CEO OneAZ Credit Union Brandon Michaels joined OneAZ Credit

CUNA CEO Council, and is an active member

Union in May, bringing more than 20 years of

of the Filene Research Institute’s Research

leadership experience in banking and finance.

and Incubation Advisory Council. Michaels has

He is passionate about driving technological

also been very involved in local chambers of

innovations that provide members with

commerce and economic development councils.

outstanding banking experiences and improve

Prior to joining OneAZ, Michaels led the

their financial well-being. Michaels always aims

corporate development division within

to be a leader who challenges existing paradigms

Allied Solutions, responsible for leading the

and invests in what matters most: company

departments of acquisition integration, strategy

culture and the customer experience.

integration, and sourcing and evaluating possible

At OneAZ, Michaels aims to build on the strong

acquisitions. He previously served as president

foundation of OneAZ’s 72 years of member-

and CEO of the Wellby Financial in Houston, Texas,

focused service to catapult the credit union into a

and Mazuma Credit Union in Kansas City, Missouri.

leader in technology and member experience. His

During his tenure at both institutions, Michaels

goal isn’t just to maintain OneAZ’s legacy but to

led their transformations into technologically

propel the credit union into a pioneering position

advanced powerhouses with a laser-focused

within the financial industry. By strategically

purpose of elevating the member experience.

focusing on technology and revolutionizing

He is a 2011 High Honors graduate of Western

member experiences, Michaels’ approach will

CUNA Management School and is an honors

redefine industry benchmarks and set new

graduate of the University of Oklahoma. He

standards for excellence.

earned his executive MBA from Washington

Michaels is active in various organizations

State University. Michaels is a third-generation

throughout the credit union and finance industry.

banking CEO, following in the footsteps of both

He recently served on the advisory boards for

his mother and grandmother. He says he wouldn’t

Allied Solutions and ALM First Financial Advisors,

be where he is today without his wife, Danielle,

was an executive committee member for the

and their twins, Charlotte and Kason.

About Banker of Excellence: Brandon Michaels Position: President and CEO Company Name: OneAZ Credit Union Main Local Oﬃce Address: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 Phone: (844) 663-2928 Website: oneazcu.com Number of Oﬃces in Metro Phoenix: 8 Year Established Locally: 1951 Headquartered: Phoenix Industry Expertise: Consumer and Business Services, Lending, Wealth Management

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Lastassia “Lady La” Eidson Founder of Mahalo Made, Member since 2013

Next Level Banking for your business is here. Seamlessly transition between your desktop and smartphone to access your business accounts wherever you are, whenever you want. With the new OneAZ Mobile Banking app, you get access to enhanced features, including:

Account Management

Payment Scheduling

Business Credit Card Controls

Serving over 10,000 Arizona businesses. Connect with a OneAZ business banker at OneAZcu.com/Business.

Insured by NCUA Data rates may apply.

Merchant Services

Cash Management

Excellence in Banking

Neill LeCorgne President and CEO, Scottsdale Community Bank

About Banker of Excellence: Neill LeCorgne Position: President and CEO Company Name: Scottsdale Community Bank Main Local Oﬃce Address: 8767 E. Via de Ventura, Suite 190, Scottsdale, AZ 85258 Phone: (480) 750-1000

Neill LeCorgne is president and chief executive

It is particularly significant, and stated

oﬃcer of Scottsdale Community Bank. He has

with a subdued tinge of pride, that Scottsdale

nearly 40 years of experience in the financial

Community Bank is the first locally owned and

industry, including 11 years as president and

operated bank to open in Arizona in 14 years.

director of a multi-bank holding company in the

Established by local entrepreneurs, business

State of Florida comprising a lead bank in South

owners and leaders, the bank fills the gap created

Florida and a de novo bank in South Carolina,

by the remote-controlled, out-of-state services

four years as manager of a corporate banking

provided by large financial institutions which are

team at a super-regional bank, 15 years serving

unaware of the community needs and the services

financial institutions as director of business

that only a “neighborhood” bank can provide.

development and marketing for the Federal

It is SCB’s conviction that most, if not all,

Home Loan Banks of Atlanta and Seattle and

of Arizona’s monetary resources must stay in

two years at a FinTech company.

Arizona, thus fueling its growth. For that reason,

At the multi-bank holding company, Neill led

SCB aids businesses in controlling their own

the day-to-day operations of the lead community

destiny by providing state-of-the-art financial

bank and oversaw the chartering, strategic

services delivered by a neighborhood financial

planning and execution of an ongoing business

institution whose fiscal decisions are kept local.

plan and budget for the de novo bank. At the

No one recognizes or has the ability to execute

Federal Home Loan Banks, he developed a

those opportunities better, faster and with

consultative business approach to institutions,

greater insight than local decision makers. SCB’s

working with more than 250 banks across the

leadership believes it is responsible to provide

Southeast and Pacific Northwest. Neill brings

opportunities for its customers, employees,

working knowledge of the banking industry

shareholders and the community it serves.

and strategies to enhance financial institution

Scottsdale Community Bank recognizes and

earnings, efficiency and shareholder value.

respects the challenges small business owners

Scottsdale Community Bank comes into

face. Customers can rely on SCB to simplify their

existence nurtured by a conviction that

banking experience and provide a quick response

consistent effort and innovative ideas are the

to loan requests, multiple ways to access

DNA of growth. SCB is committed to long-lasting

accounts, and direct access to the decision

relationships with individuals as well as with

makers of the Bank. Every client has LeCorgne’s

small and mid-sized businesses, the driving force

cell phone number with 24/7 access. THAT is

of Scottsdale’s economy.

personal service.

Website: scottsdalecommunitybank.com Number of Oﬃces in Metro Phoenix: 1 Year Established Locally: 2022 Headquartered: Scottsdale No. of Years with Firm: 2 Industry Expertise: Commercial Banking, Business and Personal Accounts, Treasury Management, Family Oﬃces, Nonprofits and Professional Firms

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62 NOV. 2023

INBUSINESSPHX.COM

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Anderson, Kai, 33

Gagnon, Karah, 34

Lin, Veronica, 24

Ritchie, Matt, 30

Baldelli, Lucia, 33

Garcia, Emma, 44

Lopez, Marco A. Jr., 9, 26

Roderick, Christina C., 12

Beckmann, Kai, 20

Gillenwater, Todd, 10

Lucero, Manny, 50

Saginur, David, 12

Bonic, Ilya, 33

Gonzales, Steven R., 18

Luster, Eric, 13

Schultz, Tiffany, 12

Bravery, Kate, 33

Honey, Ross, 42

Meschuk, Jesse, 32

Selemonaité, Agne, 55

Butler, Tyler, 36

Hughes, Bo, 57

Meshey, Jeff, 57

Steele, Kirsten, 46

Calhoun, Christina, 51

Hurst, Robert Todd, 14

Michaels, Brandon, 60

Sulimko, Aleksandra, 38

Camacho, Chris, 20, 26

Jensen, Scott, 35

Muller, RJ, 10

Thompson, Gaby Cruz, 18

Christensen, James, 69

Joppru, JJ, 22

Myden, Nicole, 46

Weber, Joseph, 52

Colman, Bima, 13

Kern, Merilee, 45

Nelson, Laura, 10

Williamson, Glenn, 26

Crisp, Brian, 58

Knott, Eric, 48

Newman, Richard, 40

Yates, Bryan, 22

Dulski, Jennifer, 24

Krentz, Michael W., 15

Padron, Nathan, 16

Zheng, Lily, 33

Dunphy, Katherine, 47

LeCorgne, Neill, 62

Pedrick, Claire, 33

Forkenbrock, Chad, 56

Lewis, Scott, 55

Pollack, Ken, 36

Alerus, 63

Exequity, 32

Movement Interactive, 13

Seena Magowitz Foundation, 36

Arizona Bankers Association, 55

Gateway Bank, 59

OneAZ Credit Union, 60, 61

Sip & Shop, 12

Arizona Commerce Authority, 19

Gensler, 43

Playsee, 24

SkyBridge Arizona, 26

Arizona Community Foundation, 37

Goodmans, 39

Plaza Companies, 67

Southwest Gas, 10

Arizona Financial Credit Union, 12, 56

GoodVets, 12

Polestar, 68

SRP, 2, 25

Arizona Office of Tourism, 3

Greater Phoenix Economic Council, 20, 26

Prisma, 41

Stearns Bank, 6

Arizona Small Business Association, 47

Greenlight Communities, 12

Private Label International, 15

TheSoul Publishing, 38

Arizona-Mexico Commission, 26

Guidant Law, 35

ProTech Detailing, 17

Tiffany & Bosco, P.A., 7

Babbo Italian Eatery, 36

HealthspanMD, 14

REDW, 12

TouchTunes, 42

BMO Harris Bank, 54

Holualoa Companies, 67

Rising Team, 24

UnitedHealthcare, 5

Body Talk, 40

HonorHealth, 23

Valley of the Sun United Way, 44

Canada Arizona Business Council, 26

IFMA Greater Phoenix, 12

Russ Lyon Sotheby’s International Realty, 10

Canyon Community Bank, 57

Integrated Financial Solutions, 52

Scottsdale Community Bank, 62

Wexford Real Estate Investors, 15

Chestnut, 46

Intel, 18

Scottsdale Quarter, 51

Chevrolet, 45

Intermestic Partners, 9, 26

Compassionate Callers, 13

iWALK, 45

ConnectPay, 55

Jive, 6

Cox, 10

JPMorgan Chase, 55

DAVIS, 15

Kiterocket, 21

Delta Dental of Arizona, 12

LGE Design Build, 16

Desert Financial Credit Union, 57, 64

Lincoln Property Company, 16

Dominium, 15

LPC Desert West, 16

DraftKings Sportsbook at TPC Scottsdale, 11

Lucero Consulting, 49, 50

DSV Global Transport and Logistics, 30

Maricopa Community Colleges Foundation, 17

EMD Electronics, 20

Maricopa Community Colleges, 18

Enterprise Bank & Trust, 34, 58

Marsh McLennan Agency, 22

Evergreen Devco, 16

Merck, 20

In each issue of In Business Magazine, we list both companies and indivuduals for quick reference. See the stories for links to more.

Wexford Developments, 15

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NOV. 65 2023 INBUSINESSPHX.COM

A CANDID FORUM

Private Sector Addresses Arizona’s Homelessness Crisis: Arizona Housing Fund A successful community is one where the population has access to housing at all socio-economic levels by Tim Sprague Bank of America executive Howard Epstein established the Arizona Housing Fund in 2019 to provide a simple way for corporations, foundations and individuals to fund more permanent, supportive, and affordable housing. After decades of serving on nonprofit boards working to address the growing issue of homelessness, it was clear government could not do it alone. It would take an all-hands-on deck approach that included the private sector to make a positive change in homelessness in Arizona. Epstein quickly found the private sector folks with whom he met responded in an overwhelmingly positive way, myself included. The corporate leaders I’ve introduced to the AZHF welcome the opportunity to get involved and help make our community a better place. The Arizona Housing Fund is an easy way to directly fund more housing for the thousands of Arizonans experiencing homelessness. Over the past four years, the Fund has generated more than 5,000 donations, raised $1.73 million, and granted $1.3 million to nonprofits to build and operate more housing units for those experiencing homelessness. We are making a difference, but more needs to be done. I encourage business leaders across our great state to join the cause and help ensure that every Arizonan has a place to call home.

HOW DOES THE ARIZONA HOUSING FUND WORK?

Tim Sprague is a member of the Arizona Housing Fund Advisory Committee and the founding principal of Habitat Metro, LLC, a developer of infill projects that include the FOUND:RE Phoenix Hotel, Portland on the Park condominiums, and the ECO PHX and ECO MESA sustainable apartment communities. arizonahousingfund.org habitatmetro.com

NOV. 2023

INBUSINESSPHX.COM

Howard took inspiration from programs such as the PetSmart Charities Foundation that has experienced great success in raising millions of dollars from simply asking customers to round up their payment at checkout. The Arizona Housing Fund is an evolution of the cash register roundup program. Instead of asking people to round up at the cash register, there are two fundraising platforms that make it easy to make a small donation tied to real estate transactions: The Escrow Donation Program and the Rental Application Donation Program.

ESCROW DONATION PROGRAM

Homebuilders, developers, real estate agents and brokers, title companies, and buyers and sellers voluntarily participate in the program. Participants donate $25 or more to the Arizona Housing Fund for each residential real estate transaction and $100 or more for each commercial real estate transaction. There is a one-page form that home buyers and sellers complete when closing documents are signed, and the title company sends a donation directly to the Arizona Housing Fund. Today, we have dozens of buyers, sellers, title companies, real estate agents and brokerages

participating. Real estate agents and brokerages typically tally up the number of closings they’ve had each quarter and cut a check to the Arizona Housing Fund with a donation for each transaction. Some of these companies, like the 2022 Arizona Housing Fund Partner of the Year, North & Co., excitedly share their monthly donation amount at monthly company meetings and promote it on their social media channels as well. They know that doing good isn’t just the right thing to do, but it’s good for their company culture and it’s good for business.

RENTAL APPLICATION DONATION PROGRAM

We are now rolling out the Lease Application Donation Program that was successfully piloted by NexMetro over the past year. Through the program, apartment developers and property management companies make a $5 donation to AZHF for each lease application received. They also give their residents the opportunity to donate to the Arizona Housing Fund directly in their online payment portal.

WHY DOING GOOD IS GOOD FOR BUSINESS

AZHF partners say their customers and stakeholders agree that a successful community is one where the population has access to housing at all socio-economic levels. With the rising cost of housing in Arizona, too many people are falling through the cracks — many of them dealing with disabilities, mental health issues, addiction and abuse. They need housing they can afford with the wraparound services to help them get back on their feet. None of us want Phoenix to become another Los Angles, San Francisco, Seattle or Portland, where the number of people experiencing homelessness may have spiraled to such a level that a solution is difficult to see. Creating housing solutions at all levels is essential. We have had nothing but positive responses to our involvement with the Arizona Housing Fund. Those who have chosen a career in real estate understand the importance of housing. I urge my colleagues to get on board and be a part of the solution. A community where all residents have safe, affordable housing means a better community for everyone. It’s good for our state and good for business.

A Morrison Institute for Public Policy study has quantified a 29% cost savings for each chronically mentally ill person who has stable housing and support services, breaking the expensive cycle of emergency room visits, police interactions and incarceration. The average cost for a person with chronic mental illness who is homeless is about $73,000 vs. $52,000 for those in permanent supportive housing. morrisoninstitute.asu.edu

ARIZONA’S MOST INNOVATIVE COMMERCIAL REAL ESTATE FIRMS SkySong, The ASU Scottsdale Innovation Center

Plaza Companies and Holualoa Companies have been proud to partner on some of the most transformational redevelopment projects in Arizona – including SkySong, the ASU Scottsdale Innovation Center and Park Central. As two competitive, connected, and skilled real estate firms, our history of working with educational institutions and fostering publicprivate partnerships has taken each of our projects to the next level and we are excited to see the community impacts.

For more information, visit theplazaco.com and holualoa.com

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