Hospitality Conference
Hospitality conference a boost for Christchurch Hospitality New Zealand’s conference in Christchurch next month is a show of support for the quake-stricken region and the local members are in sore need of that support. Canterbury branch president Peter Morrison said that while people were getting on with life and business, the city and the region really needed a boost. “We need people to come to the conference, it gives some positives for the region. We also need to keep our tourist attractions down here open and busy so that when things get back to normal they are still around.� With other parts of the country enjoying a mini-boom thanks to the Rugby World Cup, Christchurch has seen little if any knock-on effects. “It’s made no difference at all down here really. A few people have come through and the fanzone seems to be going okay, but it hasn’t really made the bars any busier, Mr Morrison said. “Anything that is open is doing okay, but it’s been devastating for those people who aren’t open. We’ve got 150 bars and restaurants that are closed.� Chief executive Bruce Robertson is looking forward to the conference, saying it’s a chance for both Christchurch and the wider industry to show their mettle. “We were always planning to have it in Christchurch this year and we stuck to that,� he said. “It gives members from around the country the chance to show their support for Christchurch and it also gives Christchurch the opportunity to show that it can handle an event of this size.� Mr Robertson said that this year the focus would be more on the industry itself rather than political issues around it. “It’s going to be a good one this year. What I really like about this one is that we’ve got some of the industry’s best operators telling their stories. We’re really focusing on learning from those who are among the best in the business; the biggest issue in the industry at the moment is profitability and people can
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Hospitality October 2011
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An aerial view of Christchurch taken on 21 September 2011.
learn from those operators who are profitable.� As well as keynote speakers such as Rory Glass and Brian Blake, delegates will also be able to attend workshops covering everything from profitability to music to social media and the early session on Day 2 is likely to be very popular as Luke Dallow, Judith Tabron and Jeremy Smith share the secrets of their success. And the highlight of the conference is the plush awards dinner, when the winners of the Excellence Awards are announced. The prestigious awards ceremony caps off the conference and this year’s line-up of finalists is as strong as ever. “I’m really pleased with the depth and breadth and quality of this year’s lineup,� Mr Robertson said.
“The finalists come from all over the country and it shows the quality of what our members are offering to their customers.� There would also be the chance to hear from the police, Government and liquor licensing inspectors about the liquor law reforms, an issue that Hospitality New Zealand has been working hard on. “We have a good idea of what’s coming up in the Alcohol Reform Bill and we’ve been successful in getting some minor changes to it. What we need to talk about is how hospitality operators interact with councils on licensing issues so that we can provide the best possible service to our customers.� The conference is on November 2-3 in the Riccarton Park Function Centre and registrations are open now.
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Hospitality Conference
It’s the final countdown The finalists have been chosen in the 15 categories for the Hospitality Association’s Awards for Excellence and the judges’ decisions will be announced at the gala dinner on November 3. Hospitality New Zealand chief executive officer Bruce Robertson said it was encouraging to see such a large number of entries coming forward in what had been a busy year for the industry– either finely balancing business continuity through the economic recession and recovery phase, or planning for Rugby World Cup. “The strength of entries in 2011 is credit to the fortitude of the industry as a whole. There is no denying that the hospitality sector, like many other sectors of the New Zealand economy, has faced a particularly tough period over recent years,” said Mr Robertson.
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Hospitality October 2011
“However, those bars, restaurants, pubs and hotels which have founded their business models on investment, staff training, marketing, and innovation, have come through this period in a much stronger position than their competition. “What we have seen with these entries is that customers across New Zealand have voted with their wallets. There has been a definite ‘flight to quality’ – and that degree of quality is represented in the calibre of this year’s finalists.” Mr Robertson also noted that for the first time in many years, no single venue, business or region dominated the awards categories. The Hospitality New Zealand Awards for Excellence are judged on a comprehensive range of businessfocussed criteria – such as marketing strategies, training programmes,
profitability, operational procedures, and customer service. “Financial performance was a big factor in many finalists’ entries this year. Every business which was selected as a finalist outperformed the market in this respect. Ultimately, that performance is a reflection of how customers are selecting where they spend their disposable income,” Mr Robertson said. As part of the thorough assessment programme undertaken on all entries in the awards, venues are personally visited by the panel of judges to ensure the validity of the entry, and to verify all information and data put forward. “This is a huge process but underscores the credibility and transparency of the judging process,” Mr Robertson said. The finalists are listed on page 33.
Hospitality Conference Best new/redeveloped bar/ restaurant: Ballarat Trading Company, Queenstown The Riverhead, Auckland The Zookeepers Son, Auckland Sponsored by Noel Leeming.
Best new/redeveloped accommodation hotel: Amora Hotel, Wellington Grosvenor Hotel, Timaru Heartland Hotel Fox Glacier Sponsored by Souhtern Hospitality
Best bar:
r u o y e g a e l n p o Ma e p e h t d n h t a i t s w risks ally under u . t c e r a a o y e wh h t t wha on w o n Call 26 946 4 0800
Identifying hospitality risk takes a thorough knowledge of the industry. With Hospitality Insurance Solutions you’ll never get caught out. Talk to us about cover for your business and you’ll discover how easy it can be.
Hospitality October 2011
Brew on Quay, Auckland Shed 2 on the Quay, Napier Suite, Auckland The Zookeepers Son, Royal Oak, Auckland Sponsored by Hospitality Insurance Solutions.
Best restaurant: The Orangerie, Grand Mercure Nelson Monaco Dallows at Sale St Brewery, Auckland Smith and McKenzie Chophouse, Hamilton Soul Bar and Bistro, Auckland Sponsored by Hospitality magazine.
Best accommodation hotel: Chateau Marlborough, Blenheim Fiordland Lodge, Te Anau Grand Mercure Nelson Monaco Terrace Downs, Canterbury Sponsored by Paymark.
Excellence in customer service: Grand Mercure Nelson Monaco Iguana Street Bar and Restaurant, Hamilton Jet Park Airport Hotel, Mangere, Auckland Soul Bar and Bistro, Auckland Sponsored by Telecom
Excellence in gaming:
Best beef:
Brazen Head Bar and Cafe, Napier Rossco's Cafe and Bar, Tauranga The Station, Napier The Zookeepers Son, Royal Oak, Auckland Sponsored by IGT.
Cafe Izone, Rolleston Premium beef eye fillet cooked the way you like, with a creamy celeriac puree an garlic seared broccoli heads. A zesty gremolata and finished with port wine jus. Mint Dining Room, Nelson Seared sirloin of Angus beef with a fondant potato, oxtail ravioli, smoked mushroom duxelle and porcini froth. Mount Bistro, Mount Maunganui Beef eye fillet, jacket potato, horseradish cream, green beans and beef shin, watercress ravioli with hollandaise. Novotel Capital Wellington Roast beef tenderloin, garlic prawns, crumbed poached egg, field mushroom, fondant potato and port wine jus. Sponsored by Beef+Lamb New Zealand.
Excellence in marketing: Jet Park Airport Hotel, Mangere, Auckland Rydges Wellington Smith and McKenzie Chophouse, Hamilton Sponsored by American Express.
Best country hotel: Duke of Marlborough Hotel, Russell Karamea Village Hotel, Karamea The Riverhead, Auckland The White Swan, Greytown Sponsored by Design Print Partners
Excellence in training and staff development: Edgewater, Lake Wanaka Iguana Street Bar and Restaurant, Hamilton Soul Bar and Bistro, Auckland Sponsored by HIS.
Best sports bar: Four Kings, Wellington The Fox, Auckland Shed 2 on the Quay, Napier Sponsored by Sky.
Best music entertainment venue: Opononi Resort Hotel, Opononi Sale St Brewery Co, Auckland Shed 2 on the Quay, Napier Sponsored by APRA/Amcos.
Excellence in host responsibility:
Best lamb: Dallows at Sale St Brewery Co, Auckland South Island lamb rack, hot gazpacho gel, olive oil paste, hazelnut, Swiss browns cru, granola. Karamea Village Hotel, Karamea Lamb liver, bacon and caramelised onion stack on melba toast served with rich lamb jus and green minted pea puree. Mint Dining Room, Nelson Slow cooked rump of lamb with a pressing of lamb shoulder, mini shepherd's pie and polenta and herb gnocchi. Mount Bistro, Mount Maunganui Rack of lamb, baked with sesame miso glaze, wasabi pea puree & seared tenderloin with shiitake, sauteed vegetables, and macadamias with wasabi crust. Sponsored by Beef+Lamb New Zealand.
Little Rock Bar and Nightclub, Nelson Shed 2 on the Quay, Napier SKYCity, Auckland Sponsored by ALAC.
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Hospitality Conference
Local, just like you
Membership has its benefits Membership of Hospitality New Zealand confers many benefits, from legal advice to ideas on how to improve your bottom line.
Welcome to your Telecom Business Hub created especially for local businesses. Our services include: t 0 OF UP POF NFFUJOHT BU ZPVS premises, at a time that’s convenient to you t 3 FDPNNFOEJOH UIF SJHIU CSPBECBOE landline, mobile and IT solutions for your business t 3 FHVMBS CVTJOFTT DPNNVOJDBUJPO health checks to make sure you are BMXBZT PO UIF SJHIU QMBO
Find out more 0800 BUS HUB (0800 287 482) www.telecom.co.nz/localhub
Hospitality October 2011
But one of the most important benefits is access to the Preferred Partners Programme, which gives members access to preferential rates for services from a large variety of major companies, covering everything from insurance to training to whiteware. Listed below are some of the Preferred Partners. Check out them out to see which services are available to members.
Hospitality Insurance Solutions Hospitality Insurance Solutions was developed to provide members with the specific insurance cover they need at competitive premiums. Through this arrangement, you have access to a range of tailored business and personal insurance solutions such as: – Assets, business interruption and liability covers – House, travel and motor vehicle policies – Life and disability insurance In addition, you’ll receive advice
and support from Marsh, the world’s leading risk advisors, who manage this programme. Call us for a no obligation free quote or specialist advice on 0800 426 946.
Telecom Telecom announced a major change to the way they will be looking after members of Hospitality New Zealand in the future. Telecom now has 30 Telecom Business Hub Stores throughout the country dedicated to business customers only. This means that you will have a local one-stop-shop to look after all your telecommunication needs. Better still your local representative will come to you and undertake a FREE ‘Health Check’ to assess your telecommunications needs and provide you with the best possible cost saving solution for phone, mobile, internet and/ or fax – whatever suits your business best. Check out www.telecom.co.nz/ localhub for more information.
Westpac Westpac has developed a range of preferential Business and Personal banking member deals in partnership with Hospitality New Zealand, aimed at giving you the best value across your day-to-day banking needs. Choose from member deals including Merchant & EFTPOS Leasing solutions with Visa & MasterCard credit card processing member rates between 1.46% to 1.62%, personal and business Gold Credit Cards, or Equipment Finance leasing deals. As a member you are eligible for significant discounts and Westpac’s specialists can help you choose the solution that’s right for you. Call 0800 177 677.
Noel Leeming/Bond & Bond Produce your Hospitality New Zealand membership card at any Noel Leeming or Bond and Bond store to receive an attractive discount off the retail price of the full range of products, including office furniture, computers, long range multi-handset phones, multi-function
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Fountain post mix drinks are backed by a free regular equipment maintenance programme. 45 Fountain postmix is one of the highest quality gun and state-of-the-art dispensing system available with no capital outlay. The 45 dispensing system is set up quickly and efficiently by professional installers operating throughout the country. Each 45 account is backed by free scheduled maintenance. “At Fountain we are extremely pedantic about quality drinks”, says Gary Robertson of Fountain Drinks . “We achieve these high standards through regular maintenance, which includes proper insulation of lines, a correctly sized ice-bank and attention to obtaining consistent drink
temperature of below 5 degrees at all times. A combination of technologically advanced equipment and quality drink syrups delivers superior fizz and reliable drink delivery at each postmix gun”. 45 syrups are produced by Fountain in New Zealand from local and specially imported ingredients from the USA for cola, orange juice and energy drink. “We deliver the 45 range of 14 flavours, including new Energy, within 24 hours from the time of your order”, says Gary. “And your replacement syrup bags and
boxes are quick and easy to clip in place by your bar staff, no mess, no fuss”. Fountain Drinks Postmix 45 solves all the problems associated with bottles at considerably less cost and delivers a choice of 8 chilled postmix flavours at each gun. 45 at the point of your postmix gun will reduce costs, provide high quality tasting drinks and significantly improve efficiency and bar profitability. For more information phone Fountain Drinks 0800 44 44 03 or visit www.fountaindrinks.co.nz
Hospitality Conference printers, TV monitors and whiteware. Members can now earn Fly Buy points. There are seven commercial business managers located around the country.
SKY SKY Business offers a 25% discount to members on SKY TV subscriptions and Pay-To-View for commercial viewing. This represents a minimum saving of $140 per month or $1700+ per year. Additional decoders are available at a one-third of the standard rate. This offer is available for licensed cafe, bar and restaurant viewing areas, and members must pay their monthly subscription by direct debit to be eligible. Call 0800 759 333.
Office Max OfficeMax is here to help you, whether it be our special negotiated rates on washroom, back of house requirements or office supplies you need, we have it all. Packaging, computer consumables, furniture, stationery or cafe items talk to us. OfficeMax also offer free 30 minute bathroom and kitchen assessment audits. For more information or to book an assessment contact OfficeMax national accounts manager, Debbie Ferrel on 04 477 7958. Free delivery to your door on orders exceeding $50 (excluding GST). Visit one of our nationwide retail stores or try our online ordering site.
Southern Hospitality
Are you paying too much for bag in box syrups? 45 provides an easy, cost-effective postmix alternative, offering you a choice of 14 postmix flavours (8 at each gun) plus soda and chilled, filtered water. Quality mixes, with maximum fizz and tastes equal to big brands. Customers can’t tell the difference. Increase your bottom line profits at the bar, improve efficiency and customer satisfaction. Hook up to 45. 45 will free you from your current postmix supplier and the problems associated with storing bottled mixes, keeping them cool and keeping them fizzed. Not to mention getting rid of the empties. Switch to convenient, best priced 45 and Postmix for Profit. Mixes at prices to increase your margins without increasing your prices.
FOR SUREFIRE SAVINGS ON YOUR MIXES, CONTACT US TODAY. FOUNTAIN DRINKS PHONE 0800 44 44 03 FOUNTAINDRINKS.CO.NZ Hospitality October 2011
From table top to complete fit outs, Southern Hospitality offers a discount of up to 40% to members, across a wide range of products specific to the hospitality and foodservice industries. With more than 20 years of dedication and experience Southern Hospitality has 14 stores located around New Zealand and experienced hospitality trained staff ready to help. Open your account with Southern Hospitality today and make use of your member discount, there is nothing you won’t find. Call 0800 503 335.
Viaduct Viaduct is New Zealand’s leading independent eftpos provider and Hospitality New Zealand’s preferred partner for Point of Sale solutions and the alternative preferred partner for EFTPOS solutions.
Members could save over $600 a year with Viaduct and are eligible for a 10% discount when a Viaduct terminal is leased with a spare HotSwap terminal onsite for the duration of your lease. Available on Hypercom terminals, you can also print your logo or business name on eftpos receipts free of charge. An upgrade to Hypercom T4230 terminal will save you $10 a month on the rental. Terms and conditions apply. Call 0800 484 238.
MenuMania
Design Print Partners
Menu Du Jour & Menucoster
Building menus, hotel stationery and marketing quickly and cost-effectively has never been easier. Looking for a way to build communication and marketing information for your clients online, quickly and easily? Design Print Partners helps you with ADIM, our easy to use online system that allows you to enter menu information right from your computer onto pre-set or customised templates. Then send to a printer who will print and deliver them straight to your door. Call (09) 622 4938 and ask for Christine.
Hand-crafted fashion menu covers built to look good, and built to last! Menu Du Jour offers members 10% discount on covers and a free appraisal/ recommendation on covers to fit their theme and decor with a rapid turnaround and the biggest range available in New Zealand. Increase your gross profit and average check through your menu. MenuCoster is NZ’s online recipe costing solution. No software to learn, no tedious data entry updating prices as they change. New member subscribers receive a $200/year discount. Call 0800 146 368.
Signature Security
Westaff
Signature Security Group is a leading security company and integrator of electronic security surveillance systems. You can now take advantage of the security packages available to members that will be suitable to your business security needs at a preferential rate. Identify yourself as a Hospitality New Zealand member and we will arrange for a Security Consultant to provide a FREE audit and recommendation. Call 0800 186 086.
Westaff is proud to be the recruitment agency of choice for Hospitality New Zealand and pleased to offer members preferential fee rates with huge savings. With 40 years of industry experience Westaff are able to provide you with the right hospitality staffing solution. Whether it be temporary or permanent staff from numbers of 1 to 150, Westaff can offer you a fast and easy way to access reliable personnel. Our flexible and tailor made approach to recruitment solutions can help your business find the right people at the right time. Our dedicated team is available 24 hours a day, 7 days a week. Call 0800 639 856.
Hospitality Standards Institute HSI works with the hospitality industry to develop and deliver training programmes that help people grow their skills, their careers and their business. A 20% discount on HSI Certificate of Achievement packs for Customer Service and Host Responsibility (LCQ and Server) is available to current members. When you order these products advise HSI of your membership to receive this special price. Call 0800 ASK 4 HSI (275 4474).
MenuMania is officially ranked New Zealand’s No. 1 website for eating out. Upgrade your listing with the MenuMania Boost Marketing programme and experience a significant increase of diners’ foot traffic and bookings to your establishment. All members will receive a 20% discount with Boost Marketing programme that is cost-effective with superb results. Call 09 521 8533.
NZATM NZATM have partnered with Hospitality New Zealand to provide you with the benefits of an independent ATM at your premises. Members will receive an attractive rebate and free consumables for the duration of an agreement. NZATM provides 24/7 helpdesk service and a five-year warranty on all parts, labour and
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Hospitality Conference
How to decrease bar queues and increase sales.
servicing of NZ ATMs. Contact NZATM for a free evaluation on the feasibility of having your own independent ATM. Call 0800-4NZATM (0800-469 286).
Flexitime Payroll FlexiTime is a payroll system that works the way you do – rosters and time sheets, casual and part-time staff, holiday pay and alternative leave, anywhere you need it. FlexiTime saves you hours each week on rostering and paying staff and improves the accuracy of your pay. For a complete hospitality solution FlexiTime integrates with Xero on-line accounting and Quest point of sale systems. Members will receive a 10% discount on FlexiTime, this is an annual saving of $58.80 on our Plus package. Enter the promotion code HOSPNZ on the FlexiTime website when signing up. Call 0800 148 880
FrenzCard Receive three months free membership on joining FrenzCard, the loyalty and marketing programme designed by successful hospitality retailers! Cost effective, easy to use and proven to work for bars, restaurants and cafes across New Zealand. FrenzCard provides all the benefits of being part of a national loyalty programme but at the same time keeps your business’ individuality, brand profile and customer database! All you need is an eftpos terminal and you’re good to go – Real Rewards in Real Time. Call 0800 GROW SALES (476 972).
0133 Business Directory Contact NZATM to find out how you can: · Increase sales by putting more cash into your patrons’ hands · Cut bar queues and increase staff productivity by reducing EFTPOS and credit card use · Earn attractive rebates on ATM transactions · Attract more patrons and ensure a longer stay
Call your HANZ ATM partner. Talk to us first.
0133 is a free-to-call telephone business directory that provides immediate, upto-date information about your business to callers who are in the market for what you provide. 0133 gives you control what you want customers to hear about your product or service, in real time and with the analytics to back it up. A negotiated registration fee of $90 plus the opportunity to take advantage of 0133’s unique business directory and marketing services for $90 per month is now available for all members. This is a savings of $39 per month or $558 per annum (based on the public ‘Early Bird’ price of $129 per month). Call 0800 960 133.
Hospitality/Thirst Magazine For an annual subscription to the Hospitality/Thirst Magazine, all current members will receive a significant savings and will receive the Source – the annual directory of suppliers and services to the industry. Call 0800 500 503 (to subscribe with discount).
Hospro Hospro is an online productivity tool that helps you externally measure your business performance in the marketplace. This is free for any hospitality business to use, no strings attached. Hospro started with over 400 hospitality businesses data entered. Since the launch of Hospro in April 2011 more than 2000 hospitality businesses have entered their own data, making Hospro a credible indicator when measuring your business performance. Call 0800 40 41 42 (Hospro is supported by Artisan).
Hospitality Business Solutions Hospitality Business Solutions can help your business with administrative services from banking, payroll, financial reporting, coaching to marketing. Administered by the Macfarlanes Assist team who understand what it means for a hospitality business to be successful by helping you cope with operational and administration challenges. With Hospitality Business Solutions you and your staff can focus on what you are good at, while the affordable Hospitality Business Solutions services provides you with an efficient business model that delivers success and profitability. Call 06 759 7044 – ask for Helen Foreman .
Fountain Drinks Fountain Drinks offers members significant savings with the convenience of pos – mix instead of bottled mixers. A 20L BiB for $98.10 (plus GST and freight) equates to the soft drink at $0.28 per 330ml. Fountain Drinks equipment are available for rent with full service. Call 0800 444 403 – ask for Gary Robertson.
Bevinco Bevinco is a liquor auditing company that specialises in bar assessments and stock management, working
with members to improve systems and maximise beverage profitability. Members will receive a 5% rebate on all new 12 month service agreements completed. Bevinco services are currently available in Auckland, Wellington, Christchurch, Hamilton, New Plymouth, Palmerston North and Wanganui. Call 0800 238 4626.
APRA APRA offers members a 15% discount on all licence categories. This is dependent on return of all relevant licence agreement(s) within 30 days of receipt of first APRA correspondence and yearly return of applicable reassessment and payment of invoice (within 14 days) as outlined in agreement in terms and conditions. Call 0800 NZ APRA (692 772).
New Zealand Red Cross We are the world’s largest provider of first aid training, offering standardised courses delivered nationally throughout NZ by our network of qualified instructors. Members receive the two day Comprehensive First Aid Course for $140 per person incl GST; the one day Practical First Aid and Comprehensive Refresher courses are $75. Groups receive a further discount, and training can be arranged at the time and location that suits you. We also provide a full range of First Aid Kits with at least 10% off for members, and offer fully automatic cardiac defibrillators for sale. When you call, tell us you are a member of the Hospitality Association along with your membership number. Call 0800 RED CROSS.
DTR DTR LeasePlus specialises in commercial leasing. Anything from short-term hire, as little as one day, to long-term business leases. Significant discounts are available on equipment rentals audio visual, whiteware and furniture. Utilise the latest technology plasma and LCD TVs, and DVDs. Provide quality furnishings with bedroom, dining and lounge packages. Call 0800 800 325.
Phone: 0800 4NZATM (0800 469 286) info@nzatm.co.nz www.nzatm.co.nz Hospitality October 2011
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Hospitality Conference Shell Card Through the relationship between Z Energy and Hospitality New Zealand, members can access an exclusive offer on Shell cards. Shell card delivers a smarter fuel management system and gives you more control of your fuel and LPG expenses. Members can receive other exclusive benefits through using a Shell Card. Call 0800 474 355.
MYOB Members get an extra three months FREE MYOB business support on all MYOB products, plus an extra 15% discount on support contracts. Over a year, that can save you up to $200. Visit Noel Leeming to take advantage of significant savings on the purchase price for members. Make sure you check it out. Call 0800 606 962.
Finda.co.nz Finda.co.nz is an online business directory and a local Google search partner that offers members a free listing as well as exclusive upgrade packages. Finda.co.nz offers printable coupons, user profiles, consumer and business newsletter updates and will soon offer cell phone technology. Visit: www. finda.co.nz Holden Present your current membership card at any Holden dealer in NZ and you will be entitled to a discount off the recommended retail price. There are special buying rates for new Holden motor vehicles (excluding HSV models). In addition, from time to time there are special factory bonuses on certain models that members will also be entitled to.
Pub Charity Pub Charity runs more than 1800 gaming machines and is one of the largest operators in the country. We provide the latest and highest performing machines available. No matter what the size of your business, your area manager will work with you to increase patronage. They will constantly monitor machine performance (and suggest changes to maintain consumer interest and excitement), help you complete expense claim forms, provide training on cash management and the supplied software, give ideas on improving the design and layout of your gaming room, offer advice on how best to care for your customers and more. Call: 0800 426 464 (GAMING)
Feltex Carpets Ten per cent discount off wholesale on all Feltex commercial products. Custom-made carpet option also available. Call: 0800 100 008
Smith&Smith Smith&Smith offer expert glazing services nationwide and can meet all your requirements for replacement and new glazing that includes: doors, mirrors, double glazing, ranchsliders, Balustrades, frameless showers, partitions, windows and more. All members will receive a 15% discount off all glazing services with Hospitality New Zealand preferential service number: 21583. Our service is TRUE 24/7 service, every day of the year. Call Smith&Smith to keep your business running smoothly.
Hospitality October 2011
www.hsi.co.nz
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