Travel Industry Directory 2012

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Offers

Managing demand and travel offers

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Incorporating Travel Agents’ Association of NZ Official Handbook



CONTENTS TAANZ

AIRLINES Airlines & Airline Representatives

TOURISM OFFICES

National & State Tourism Offices Regional Tourism Offices

VISAS & EMBASSIES

Visa Requirements Embassies and Consulates

INDUSTRY SERVICES

Accounting/Finance Cruising Distribution Dutyfree Education & Training Health & Travel Insurance Marketing Retail Head Office Technology Suppliers Transport & Rentals Traveltrade Cruising Chart

WHOLESALERS & PRODUCTS Wholesalers Product

ACCOMMODATION & ATTRACTIONS Accommodation Hotel & Corporate Head Offices Resorts Tourist Attractions

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14 16

18 20

24 24 24 25 25 26 26 26 28 29 31

38 59 84 84 88 89

A. General Information Section Board of Directors Secretariat Membership Fees TAANZ Annual Review Reminder Benefits of Membership Member Offer B. Membership Criteria & Rules Membership and Bonding Criteria Bonding Requirements Bonding Scheme (summary) Bonding Committee Regulations Code of Ethics and Practice Constitution and Rules C. Legal & Advice Section Legal Responsibilities and Obligations to Customers and Suppliers Legal position of the TAANZ member Legal Help Desk Credit Card transactions Recommended Terms and Conditions for itineraries and quotations Safe Travel Consumer Guarantees Act 1993, a summary/case studies Employment related issues Health and Safety Employment Act 1992 Commerce Commission Fair Trading Act Non-Scheduled Charter Flight Codesharing and Client Advice Criminal Records Act D. Agreements & Affiliated Organisations TAANZ/Airline Agreement ATTTO NZITT IATA (International Air Transport Association) E. Directory of Members Full Members Allied Members Approved Salespersons

3 3 4 5 6 6 7 9 15 17 20 22 29 31 31 33 34 35 36 37 45 47 49 50 51 52 61 63 64 66 94 99


INTRODUCTION

AIRLINES

WHOLESALE PRODUCTS

NATIONAL & REGIONAL TOURIST OFFICES

ACCOMMODATION & ATTRACTIONS

EMBASSIES & VISAS

TAANZ HANDBOOK

Information on airline head offices and representatives – head offices for airlines (with their own offices in New Zealand) and those off-line airlines which have representative sales and marketing offices in NZ. Airport city codes can also be found in this section.

This section provides a list of national, state and regional tourism offices and representatives including many of those which belong to the Association of National Tourist Office Representatives (ANTOR).

A list of foreign embassies and consulates, and a directory of visa requirements for different countries.

TRAVEL INDUSTRY SERVICES

A directory of retail head offices and technology suppliers; plus information on suppliers involved in – accounting/finance, distribution, dutyfree, education/ training, ferries, health, industry travel, insurance, market research, recruitment consultants and transport/rentals. It also includes a directory of online training programmes for travel agents.

A list of major travel product categories such as 'accommodation' and 'rentals'. Listed under each country and category are wholesale and marketing companies which sell product in these areas. These wholesalers and suppliers can be found in the previous section.

A list of hotel head offices, accommodation in New Zealand, Australia and the South Pacific, with admin and reservation phone numbers and marketing, and attractions.

This section provides comprehensive information on the Travel Agents Association of New Zealand and its membership. Included is information on the association's trade agreements and the Aviation Tourism and Travel Training Organisation (ATTTO), and the New Zealand Institute of Travel and Tourism (NZITT).

www.traveltradedirectory.co.nz

CRUISING CHART

Major cruising companies and representatives, with a description of their cruise product.

WHOLESALERS & MARKETING REPRESENTATIVES

A list of companies which supply or represent outbound travel product, with their addresses, phone numbers and a contact person.

A combination of the Traveltrade Directory and TAANZ Directory and Information Guide. Published in January 2012 by Mediaweb. 308 Great South Road, Greenlane, PO Box 5544, Wellesley St, Auckland 1141, New Zealand. Phone +64 9 529-3000. Fax +64 9 529-3001 Publisher Toni Myers Sales Manager Pam Brown ADVERTISING SAMES Marie Hauraki Group sales manager Lisa Morris Production MANAGER Fran Marshall Advertising Co-ordinator Allison Downer Company Accountant Pam King Design & Production Bex Mikaere

TAANZ secretariat PO Box 1888, Wellington 6140, New Zealand Level 3, Tourism & Travel House, 79 Boulcott Street, Wellington PHONE 04 496 4898 FAX 04 499 0786 Email info@taanz.org.nz Web www.taanz.org.nz

ISSN 0113-6003

© Publisher's Note: Directory information has been compiled from information supplied and has been printed on the basis that all information is true and correct. In some instances prior years information has been used as directed. The publisher of the Traveltrade Directory and Information Guide has made every effort to obtain reliable and up-to-date information and assumes no responsibility for any errors or omissions, and has reserved the right to edit information based on a judgement as to what is useful to subscribers.


AIRLINES AND AIRLINE REPRESENTATIVES

Travel Industry Directory and Information Guide 2012

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AIRLINES Aer Lingus (EI) Level 7, Gen-i Tower, 66 Wyndham Street, CBD, Auckland, 1010

Air Namibia (SW) Level 1/123 Clarence Street, Sydney, NSW 2000, Australia

Phone: +64 9 308 3351 Email: reservations@worldaviation.co.nz

Phone: +61 2 9299 8559 Mobile: +61 4 1059 4864 Fax: +61 2 9299 3509 Email: bill@airmarketing.com.au

Air Canada (AC)

Aerolineas Argentinas (AR) Level 15, ASB Centre, 135 Albert Street, Auckland, 1010 DX: CP23514 Phone: +64 9 379 3675 Fax: +64 9 309 4854 Email: sales@aerolineas.co.nz Website: www.aerolineas.co.nz Sales New Zealand: Maria Lopez sales@aerolineas.co.nz Management: Chris Schoffer cschoffer@aerolineas.co.nz Aeromexico (AM) Ground Floor, 14 Micawber Place, Howick, Auckland PO Box 39366, Howick, Manukau, 2145 DX: EP82525 Phone: +64 9 623 4293 Fax: +64 9 537 5324 Email: info@discovertheworld.co.nz Website: www.aeromexico.com Sales Manager: Chris Jones chrisj@discovertheworld.co.nz Air Astana (KC) Airlines Marketing New Zealand, BDO Tower, Level 10, 120 Albert Street, CBD, Auckland PO Box 6247, Wellesley Street, Auckland, 1141 DX: CP23523 Phone: +64 9 969 7605 Fax: +64 9 969 7474 Email: airastana@airlinemarketing.co.nz Air Austral (UU) Level 7, Gen-i Tower, 66 Wyndham Street, CBD, Auckland, 1010 Phone: +64 9 300 4513 Email: airaustral@worldaviation.co.nz Air Botswana (BP) Level 7, Gen-i Tower, 66 Wyndham Street, CBD, Auckland, 1010 Phone: +64 9 308 3355 Email: reservations@worldaviation.co.nz

Air Canada is Canada’s largest fullservice airline and the largest provider of scheduled passenger service in the Canadian market, the Canada-US transborder market and in the international market to and from Canada. Airlines Marketing New Zealand, BDO Tower, Level 10, 120 Albert Street, CBD, Auckland PO Box 6247, Wellesley Street, Auckland, 1141 DX: CP23523 Phone: +64 9 969 7470 Freephone: 0508 747 767 Fax: +64 9 969 7474 Email: akl.gsa@aircanada.ca Website: www.aircanada.ca General Manager: Steve Rice steve.rice@airlinemarketing.co.nz Sales & Marketing Manager: Julie Rice julier@airlinemarketing.co.nz Air China (CA) Unit 3C, 17 Albert Street, Auckland PO Box 105658, Auckland City, Auckland 1143 DX: CP18017 Phone: +64 9 379 769 Fax: +64 9 379 2518 Email: aklapca@air-china.co.nz Air France KLM (AF) (KL) PO Box 5817, Wellesley Street, Auckland 1010

Air National - Specialists In Private Aircraft Charter: With over 20 years experience, Air National consistenlty provides cost effective private air travel solutions throughout New Zealand, Australia and the South Pacific. Whether you are planning a scenic flight, weekend business retreat or a three day conference for over 80 staff, Air National can provide the right aircraft. From Helicopters through to Corporate Jets we can provide the perfect solution for you and your clients. Skycare Terminal, Walsh Bros Place, Auckland Airport, Auckland PO Box 73151, Auckland Airport, Auckland, 2150 Phone: +64 9 256 2100 Freephone: 0800 83 50 83 Fax: +64 9 256 2101 Email: paul.aston@airnational.co.nz Website: www.airnational.co.nz Trade Organisations: Aviation Industry Association - Airline Operators Committee, ITOC, Australasian Aviation Ground Safety Council Charter Manager: Paul Aston paul.aston@airnational.co.nz

Phone: +64 9 918 9825 Fax: +64 9 366 0133 Email: afkltrade.nz@iasasia.com

Air New Zealand Ltd (NZ) 185 Fanshawe Street, CBD, Auckland

Air Madagascar (MD) Airlines Marketing New Zealand, BDO Tower, Level 10, 120 Albert Street, CBD, Auckland

DX: CP19098 Phone: +64 9 336 2400 Freephone: 0800 737 000 (Reservations)

PO Box 6247, Wellesley Street, Auckland, 1141 DX: CP23523 Phone: +64 9 969 7604 Fax: +64 9 969 7474 Email: aklmd@airlinemarketing.co.nz Air Mauritius (MK) Airlines Marketing New Zealand, BDO Tower, Level 10, 120 Albert Street, CBD, Auckland PO Box 6247, Wellesley Street, Auckland, 1141 DX: CP23523 Phone: +64 9 969 7471 Fax: +64 9 969 7474 Email: aldmk@airlinemarketing.co.nz

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Air National Corporate Ltd

Travel Industry Directory and Information Guide 2012

Private Bag 922007, Victoria Street West, Auckland 1142

Air Niugini (PX) Level 6, 52 Swanson Street, CBD, Auckland Private Bag 92136, Victoria Street West, Auckland, 1010 DX: CX10171 Phone: +64 9 977 2230 Fax: +64 9 977 2212 Email: airniugini@walshegroup.com Website: www.airniugini.com.pg Trade Organisations: IATA Key Account and Strategy Manager: Stephen Tanner stephen.tanner@walshegroup.com


AIRLINES Air Pacific (FJ) Level 9, Sofrana House, 396 Queen Street, CBD, Auckland PO Box 7161, Wellesley Street, Auckland, 1140 DX: CP24105 Phone: +64 9 379 2404 Freephone: 0800 800 178 Fax: +64 9 307 1713 Email: info@airpacific.co.nz / fisales@worldaviation.co.nz Website: www.airpacific.com Trade Organisations: IATA, TAANZ, PATA Air Tahiti Nui (TN) Level 7, Gen-i Tower, 66 Wyndham Street, CBD, Auckland, 1010 Phone: +64 9 308 3360 Email: res@airtahitinui.co.nz Air Vanuatu (NF) Level 2, Westplaza Bldg, Corner Albert & Fanshawe Streets, Auckland PO Box 1522, Shortland Street, Auckland, 1010 DX: CX10146 Phone: +64 9 373 3435 Fax: +64 9 358 1413 Email: airvanuatu@airvanuatu.co.nz Website: www.airvanuatu.com Trade Organisations: TAANZ Manager New Zealand: Richard Elliot richard@airvanuatu.co.nz Office Manager: Jonas George jonas@vanuatu.co.nz

Airline Marketing – New Zealand Airlines Marketing New Zealand, BDO Tower, Level 10, 120 Albert Street, CBD, Auckland PO Box 6247, Wellesley Street, Auckland, 1141 DX: CP23523 Phone: +64 9 969 7477 Fax: +64 9 969 7474 Email: steve.rice@airlinemarketing.co.nz

Aircalin is the international airline of New Caledonia and operates twice weekly in its own right from Auckland to Noumea and beyond - to Japan, Korea, Australia, Vanuatu, Fiji, Tahiti, Wallis and Futuna. The Airbus fleet features economy and business class cabins and full inflight service. Level 6, 52 Swanson Street, Auckland, 1010 Private Bag 92136, Auckland, 1140 DX: CX10171 Phone: +64 9 977 2238 Fax: +64 9 977 2212 Email: reservations@aircalin.co.nz Website: www.aircalin.com Trade Organisations: TAANZ Allied Supplier Sales Manager NZ: Angela Hallett angela.hallett@aircalin.co.nz

PO Box 3160, Shortland Street, Auckland, 1140 DX: CP21525 Phone: +64 9 966 9777 Fax: +64 9 303 4009 Email: aucklandsales@britishairways.com Website: www.ba.com Trade Organisations: TAANZ, PATA, IATA

Alaska Airlines (AS) Level 7, Gen-i Tower, 66 Wyndham Street, CBD, Auckland, 1010 Phone: +64 9 308 3358 Fax: +64 9 308 3388 Email: alaska@worldaviation.co.nz

Cathay Pacific Airways (CX) Level 11, 205 Queen Street, CBD, Auckland

Alitalia (AZ) Level 7, Gen-i Tower, 66 Wyndham Street, CBD, Auckland, 1010 Phone: +64 9 308 3357 Email: reservations@worldaviation.co.nz American Airlines (AA) Suite , Ground Floor 241 O’Riordan Street, Mascot, NSW, 2020, Australia Phone: +64 Reservations 09 912 8814 Fax: +64 0061 2 9691 2653 Website: www.aa.com Trade Organisations: TAANZ (Allied) Asiana Airlines (OZ) Level 7, Gen-i Tower, 66 Wyndham Street, CBD, Auckland, 1010 Phone: +64 9 308 3359 Email: asiana@worldaviation.co.nz

Aircalin (SB)

British Airways (BA) Level 6, 191 Queen Street, Qantas House, CBD, Auckland

Aviation & Tourism International Airlines Marketing New Zealand, BDO Tower, Level 10, 120 Albert Street, CBD, Auckland PO Box 6247, Wellesley Street, Auckland, 1141

PO Box 1313, Shortland Street, Auckland, 1140 DX: CX10006 Phone: +64 9 379 0833 (Admin) +64 9 379 0861 (Reservations) Freephone: 0800 800 454 (Reservations) Fax: +64 9 377 2894 Freefax: 0800 802 207 Email: akl_sales@cathaypacific.com Website: www.cathaypacific.co.nz; www. cxagents.com Trade Organisations: TAANZ, PATA, IATA, ITOC, BARNZ Country Manager: Ken Child Marketing Manager: Ian Herald Sales Manager: Mark Pirihi China Airlines (CI) Level 7, Gen-i Tower, 66 Wyndham Street, CBD, Auckland, 1010 Phone: +64 9 308 3364 Email: chinaairlines@worldaviation.co.nz Copa Airlines (CM) Ground Floor, 14 Micawber Place, Howick, Auckland PO Box 39366, Howick, Auckland 2145

DX: CP23523 Phone: +64 9 308 5206 Fax: +64 9 308 5207 Email: info@aviationandtourism.co.nz

DX: EP82525 Phone: +64 9 623 4293 Fax: +64 9 537 5324 Email: info@discovertheworld.co.nz Website: www.copaair.com

Bangkok Airway (PG) Airlines Marketing New Zealand, BDO Tower, Level 10, 120 Albert Street, CBD, Auckland

Croatia Airlines (OU) Suite 1/182 Lincoln Road, Henderson, Auckland, 0610

PO Box 6247, Wellesley Street, Auckland, 1141

PO Box 104056, Lincoln North, Auckland, 0654

DX: CP23523 Phone: +64 9 969 7600 Fax: +64 9 969 7474 Email: bangkokair@airlinemarketing.co.nz

DX: DP92014 Phone: +64 9 837 9897 Fax: +64 9 837 9898 Email: croatiaairlines@cttravel.co.nz Trade Organisations: IATA Director: Marija Kapiteli marija@cttravel.co.nz

Travel Industry Directory and Information Guide 2012

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AIRLINES Czech Airlines (OK) Airlines Marketing New Zealand, BDO Tower, Level 10, 120 Albert Street, CBD, Auckland

EVA AIR (BR) Level 6, 59-67 High Street, Southern Cross Building, Auckland PO Box 105816, Auckland City, Auckland, 1143

PO Box 6247, Wellesley Street, Auckland, 1141 DX: CP23523 Phone: +64 9 969 7602 Fax: +64 9 969 7474 Email: csa@czeslo.co.nz

Emirates (EK) Emirates offers daily flights from Auckland and Christchurch via Australia to Dubai and beyond to a network of over 100 destinations. Level 8, 45 Queen Street, Auckland PO Box 90767, Victoria Street West, Auckland, 1142

Delta Air Lines (DL) Level 6, 52 Swanson Street, CBD, Auckland Private Bag 92136, Victoria Street West, Auckland, 1010 DX: CX10171 Phone: +64 9 977 2232 Fax: +64 9 977 2212 Email: delta@walshegroup.com Website: www.delta.com Trade Organisations: IATA Key Account and Strategy Manager: Stephen Tanner stephen.tanner@walshegroup.com Account Manager: Gareth Williamson gareth.williamson@walshegroup.com ELAL Israel (LY) Airlines Marketing New Zealand, BDO Tower, Level 10, 120 Albert Street, CBD, Auckland

DX: CP23527 Phone: +64 9 968 2208 Freephone: 0508 352 436 Fax: +64 9 309 2832 Email: aklsales@emirates.com Website: www.emirates.com/nz Trade Organisations: TAANZ (Allied) Regional Manager New Zealand: Chris Lethbridge chris.lethbridge@emirates.com Sales Manager Christchurch: Thomas Rummel thomas.rummel@emirates.com Ethiopian Airlines (ET) Level 7, Gen-i Tower, 66 Wyndham Street, CBD, Auckland, 1010 Phone: +64 9 300 4514 Email: reservations@worldaviation.co.nz

Etihad Airways (EY) The national airline of the U.A.E, winner of the Skytrax best business class in 2009. Offering 21 flights a week from Australia with connections from NZ with codeshare partner Air New Zealand and Virgin Australia. Level 6, 52 Swanson Street, Auckland Private Bag 92136, Victoria Street West, Auckland, 1010 DX: CX10171 Phone: +64 9 977 2207 Fax: +64 9 977 2212 Email: etihad@walshegroup.com Website: www.etihadairways.com Trade Organisations: TAANZ (Allied) Award: Skytrax Best Business Class in 2009 Key Account & Strategy Manager: Stephen Tanner stephen.tanner@walshegroup.com

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Finnair (AY) Level 7, Gen-i Tower, 66 Wyndham Street, CBD, Auckland 1010 Phone: +64 9 308 3356 Email: finnair@worldaviation.co.nz Garuda Indonesia (GA) Airlines Marketing New Zealand, BDO Tower, Level 10, 120 Albert Street, CBD, Auckland PO Box 6247, Wellesley Street, Auckland, 1141 DX: CP23523 Phone: +64 9 366 1855 (Res & Ticketing) +64 9 969 7605 (Sales) Freephone: 0508 427 832 Fax: +64 9 969 7474 Email: aklo@garuda.co.nz (Res &Ticketing) garuda@airlinemarketing.co.nz (Sales) Gulf Air (GF) Level 7, Gen-i Tower, 66 Wyndham Street, CBD, Auckland, 1010 Phone: +64 9 308 3366

PO Box 6247, Wellesley Street, Auckland, 1141 DX: CP23523 Phone: +64 9 308 5206 Fax: +64 9 308 5207 Email: elal@airlinemarketing.co.nz Manager: Steve Rice stever@aviationandtourism.co.nz

DX: CP24126 Phone: +64 9 358 8300 Fax: +64 9 358 8301 Website: www.evaair.com Trade Organisations: TAANZ, PATA, Asia Travel Marketing Assoc. (ATMA)

Travel Industry Directory and Information Guide 2012

Hahn Air (HR) For over a decade, Hahn Air has been a trusted provider of E-ticketing solutions for an unlimited number of interline scenarios of 85,000 travel agents worldwide. Hahn Air has activated interline E-tickerting (IET) agreements with more than 250 airlines and thus operates the industry’s leading universal ET platform. Hahn Air E-tickets are available in more than 190 countries, using any GDS. Level 6, 117 York Street, Sydney, NSW, Australia Freephone: 0800 747 380 Freefax: 0800 747 380 Email: hahnair@walshegroup.com Website: www.hahnair.com Trade Organisations: ATTA, IATA, WATA Director Global Account Management: Nathalie Weber n.weber@hahnair.com Ticketing Manager: Mercedes Beaudry mercedes.beaudry@walshesgroup.com


AIRLINES Kenya Airways (KQ) Level 6, 75 Castlereagh Street, Sydney, NSW, Australia

Hawaiian Airlines (HA) Level 6, 52 Swanson Street, CBD, Auckland Private Bag 92136, Victoria Street West, Auckland, 1010 DX: CX10171 Phone: +64 9 977 2227 Fax: +64 9 977 2212 Email: hawaiian@walshegroup.com Website: www.hawaiianair.com Trade Organisations: TAANZ (Allied) Key Account and Strategy Manager: Stephen Tanner stephen.tanner@walshegroup.com Iberia (IB) Level 7, Gen-i Tower, 66 Wyndham Street, CBD, Auckland, 1010 DX: CP24105 Phone: +64 9 308 3378 Email: reservations@worldaviation.co.nz Japan Airlines (JL) Level 6, 52 Swanson Street, Auckland Private Bag 92136, Auckland, 1010 DX: CX10171 Phone: +64 9 977 2231 Fax: +64 9 977 2212 Email: jal@walshegroup.com Website: www.jal.com Trade Organisations: TAANZ Key Account Manager: Stephen Tanner stephen.tanner@walshgroup.com Sales & Marketing Manager: Yukimi Watanabe yukimi.watanabe@walshgroup.com Jat Airways (JU) 17 Broomhill Road, Highbury, Wellington 6012 PO Box 28028, Kelbur, Wellington 6150 Phone: +64 4 973 0999 Email: info@transglobal.co.nz Jet Airways (9W) Level 7, Gen-i Tower, 66 Wyndham Street, CBD, Auckland, 1010 Phone: +64 9 308 3367 Email: jetairways@worldaviation.co.nz Jetstar Airways Pty Ltd (JQ) PO Box 14081, Christchurch Airport, Christchurch, 8544

PO Box R868, Royal Exchange, Sydney, NSW 2000, Australia Phone: +61 2 9767 4310 Freephone: 0800 737 747 Fax: +61 2 9767 4304 Email: sales@kenyaairways.co.au

Korean Air (KE) Korean Air is a leader among global airlines in the world’s aviation industry, providing unsurpassed passenger service along with state of the art aircraft. A founding member of SKYTEAM, Korean Air operates to more than 120 destinations in 39 countries via Seoul’s Incheon International Airport. Level 16, DLA Phillips Fox Tower, 209 Queen Street, Auckland, 1010 PO Box 7041, Wellesley Street, Auckland, 1141 DX: CX10103 Phone: +64 9 914 2000 Fax: +64 914 7774 (Service Desk) 9 914 7778 (Sales/Admin) Email: (General) aklsm@koreanair.com (STPC bookings) stpc@koreanair.co.nz (Sales) sales@koreanair.co.nz Website: www.koreanair.com Trade Organisations: TAANZ, IATA, BARNZ Regional General Manager: Jeong Ho Hong Sales & Marketing Manager: Stan Bennetto Kuwait Airways Corporation (KU) 17 Broomhill Road, Wellington

LAN Airlines (LA) LAN Airlines operates daily from Auckland to Santiago with onward connections to over 60 destinations throught South America. The company is comprised of four airlines, LAN Chile, LAN Peru, LAN Argentian and LAN Ecuador, all operating under the LAN Airlines brand. All LAN services from New Zealand are operated with a modern fleet of Airbus A340-300 aircraft, while services within South and Central America are operated with a mix of new Airbus A318, A319 and A320 twinjets, and wide-bodied Boeing 767-300s. The airline fleet continues to expand with orders under way for 32 Boeing 787 Dreamlines. The A340-300 fleet operates a two-class-service - economy class recently updated, and new Premium Business class with full lieflat sleeper seats. As a member of the oneworld global alliance, LAN benefits to memebers through their LANPass frequent flier programme including the ability to earn and redeem mileage points across all oneworld member carriers. For further information visit www.lan.com or contact World Aviation Sytems in Auckland on 09 308 3352. L7, Gen-i Tower, 66 Wyndham Street, Auckland, 1010 PO Box 3883, Shortland Street, Auckland, 1140 DX: CP24105 Phone: +64 9 308 3352 Fax: +64 9 308 3354 Email: lan@worldaviation.co.nz Website: www.lan.com Trade Organisations: IATA Sales and Marketing Manager: Katharine Mason katharinem@worldaviation.co.nz

PO Box 28028, Kelburn, Wellington, 6150 Phone: +64 4 973 0999 Mobile: 021 499 771 Email: kuwaitair@transglobal.co.nz Website: www.transglobalaviationnz.com Trade Organisations: IATA

LOT Polish Airlines (LO) Level 7, Gen-i Tower, 66 Wyndham Street, CBD, Auckland, 1010 Phone: +64 9 308 3369 Email: reservations@worldaviation.co.nz General Manager: Mark Reeder markr@worldaviation.co.nz Product Development Executive: Earl Bunting earlb@worldaviation.co.nz

Freephone: 0800 800 995 Website: www.jetstar.com

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AIRLINES

Lufthansa German Airlines / Austrian Airlines / British Midland International / SWISS International Air Lines (LH) (OS) (BD) (LX) Level 10, 36 Kitchener Street, CBD, Auckland PO Box 1427, Shortland Street, Auckland, 1140 DX: CP24114 Phone: +64 9 303 1529 (Auckland Agents) Freephone: 0800 944 220 (outside Auckland Agents) Fax: +64 9 377 2766 Email: helpdesk@lufthansa.co.nz Website: www.lufthansa.com www.lufthansaexperts.com (Agents) www.swiss.com www.austrian.com www.flybmi.com Trade Organisations: IATA General Manager New Zealand & Pacific Islands: Sarah Havard sarah.havard@dlh.de Sales and Marketing Manager NZ & Pacific Islands: Anton Musin anton.musin@dlh.de

Royal Brunei Airlines (BI) Level 6, 52 Swanson Street, CBD, Auckland Private Bag 92136, Victoria Street West, Auckland, 1010 DX: CX10171 Phone: +64 9 977 2209 Fax: +64 9 977 2212 Email: aklrba@rba.com.bn Website: www.bruneiair.com Key Account & Operations Manager: Wendy Stanton wendy.stanton@walshegroup.com

Scandinavian Airlines (SK) Level 6, 52 Swanson Street, CBD, Auckland

Olympic Air (OA) Level 7, Gen-I Tower, 66 Wyndham Street, CBD, Auckland 1010 Phone: +64 9 308 3387 Email: olympicair@worldaviation.co.nz Qantas (QF) Qantas House, Level 6, 191 Queen Street, CBD, Auckland Phone: +64 9 357 8700 Freephone: 0800 808 767 Fax: +64 9 303 1462

Private Bag 92136, Victoria Syreet West, Auckland, 1010 Phone: +64 9 977 2214 (Sales); +61 2 8915 1915 (Reservations) Fax: +64 9 977 2212 Email: saa@walshegroup.com Website: www.sassalesinfo.com Trade Organisations: IATA Key Account and Strategy Manager: Stephen Tanner stephen.tanner@walshegroup.com

Qatar Airways (QR) Level 3, 350 Collins Street, Melbourne, Victoria, 3000, Australia

Singapore Airlines NZ Ltd (SQ) Singapore Airlines flies from Auckland and Christchurch to 64 destinations in 34 countries. Experience the in-flight service even other airlines talk about. Management/Sales/Marketing Level 11, 52 Swanson Street Ticket Office Auckland International Airport, Departure Hall, Between Counters 54-55, Auckland PO Box 4290, Shortland Street, Auckland, 1140 DX: CP18502 Phone: +64 9 379 3209 Freephone: 0800 808 909 Fax: +64 9 379 3043 Email: nz_feedback@singaporeair.com.sg Website: www.singaporeair.com Trade Organisations: IATA Manager Passenger Marketing New Zealand: Murray Wild murray_wild@singaporeair.com.sg Sales Manager North Island: Richard Baker richard_baker@singaporeair.com.sg Skylink Air Charter Hangar One Laurence Stevens Drive, Auckland Airport, Auckland Phone: +64 9 256 7514 Freephone: 0800 475 954 Fax: +64 9 275 6791 Email: simons@skylink.co.nz Solomon Airlines (IE) Level 7, Gen-i Tower, 66 Wyndham Street, CBD, Auckland, 1010 Phone: +64 9 308 3380 Email: reservations@worldaviation.co.nz Website: www.worldaviation.co.nz Trade Organisations: IATA member

PO Box 4801, Melbourne, Victoria 3001, Australia Phone: +61 3 8676 6400 Fax: +61 3 9642 5049 Email: melqrinfo@au.qatarairways.com Website: www.qatarairways.com Trade Organisations: IATA, BARA

South African Airways (SA) Level 6, 52 Swanson Street, CBD, Auckland Private Bag 92136, Victoria Street West, Auckland, 1010 DX: CX10171 Phone: +64 9 977 2237 Fax: +64 9 977 2212 Email: sas@walshegroup.com Website: www.flysaa.com Trade Organisations: IATA Key Account and Strategy Manager: Stephen Tanner stephen.tanner@walshegroup.com Sales Executive: Suzanne Conradie suzanne.conradie@walshegroup.com

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Travel Industry Directory and Information Guide 2012


AIRLINES SriLankan Airlines (UL) Level 6, 52 Swanson Street, CBD, Auckland, 1010

United (UA) Level 7, 23 Custom Street East, CBD, Auckland

Private Bag 92136, Victoria Street West, Auckland, 1010

PO Box 279, Shortland Street, Auckland, 1140

DX: CX10171 Phone: +64 9 977 2203 Fax: +64 9 977 2212 Email: srilankan.nz@walshegroup.com Key Account Manager: Stephen Tanner stephen.tanner@walshegroup.com

DX: CX10171 Phone: +64 9 977 2277 Freephone: 0800 747 400 (Res), 0800 673 5937 (Mileage Plus) Fax: +64 9 977 2270 Email: l.cheesman@aims.net.nz Website: nz.united.com Trade Organisations: TAANZ, AMCHAM, Visit USA Committee, NZUS Council Sales Manager NZ & Pacific Islands: Leanne Cheesman l.cheesman@aims.net.nz

Virgin Australia (DJ)

US Airways (US) Ground Floor, 14 Micawber Place, Howick, Auckland

Phone: +64 3 357 3900 Freephone: 0800 777 737 Fax: +64 3 357 3937 Email: nz.agents@virginaustralia.com Website: www.virginaustralia.com Trade Organisations: TIANZ NZ Manager Sales: Bruce Moffat nz.agents@viringaustralia.com

TACA International Airlines (TA) Airlines Marketing New Zealand, BDO Tower, Level 10, 120 Albert Street, CBD, Auckland PO Box 6247, Wellesley Street, Auckland, 1141 DX: CP23523 Phone: +64 9 969 7601 Fax: +64 9 969 7474 Email: tacaairlines@airlinemarketing.co.nz TAM Brazilian Airlines (JJ) Airlines Marketing New Zealand, BDO Tower, Level 10, 120 Albert Street, CBD, Auckland PO Box 6247, Wellesley Street, Auckland, 1141 DX: CP23523 Phone: +64 9 308 5206 Fax: +64 9 308 5207 Email: info@aviationandtourism.co.nz Website: www.aviationandtourism.co.nz TAP Portugal (TP) Level 7, Gen-i, 66 Wyndham Street, CBD, Auckland, 1010 Phone: +64 9 308 3373 Email: reservations@worldaviation.co.nz. Thai Airways International (TG) 8th Floor, Citibank Building, 23 Customs Street East, CBD, Auckland PO Box 4559, Shortland Street, Auckland, 1140 DX: CP19030 Phone: +64 9 377 0268 Freephone: 0800 100 992 Fax: +64 9 379 8597 Email: reservations@thaiairways.co.nz Website: www.thaiairways.com Trade Organisations: TAANZ, PATA General Manager: Mr Kitipong Manityakul Sales Manager: Ian Peddie

PO Box 39366, Howick, Auckland, 2145 DX: EP82525 Phone: +64 9 623 4293 Fax: +64 9 537 5324 Email: info@discovertheworld.co.nz Website: www.usairways.com Sales Manager: Chris Jones chrisj@discovertheworld.co.nz V Australia Airlines 56 Edmonstone Road, Bowen Hills, Queensland, 4006, Australia PO Box 1034, Spring Hill, Brisbane, Queensland 4004, Australia

With Virgin Australia, now you are flying. Connect to more destinations worldwide with our network of partner alliances. Featuring Premium Economy and Economy classes and a range of Flexible fares to suite. Earn Velocity Points that can be redeemed for travel to hundreds of destinations around the world. 12 Orchard Road, Christchurch Airport, PO Box 14212, Christchurch Airport, Christchurch, 8544

Virgin Samoa (DJ)

Varig Brasil (RG) Level 7, Gen-i Tower, 66 Wyndham Street, CBD, Auckland, 1010

With Virgin Samoa, now you are flying. Connect to more destinations worldwide with our network of partner alliances. Featuring Premium Economy and Economy classes and a range of Flexible fares to suit. Earn Velocity Points that can be redeemed for travel to hundreds of destinations around the world. 12 Orchard Road, Christchurch Airport, Christchurch

Phone: +64 9 308 3375 Email: reservations@worldaviation.co.nz

PO Box 14212, Christchurch Airport, Christchurch, 8544

Freephone: 0800 828 782 Freefax: +61 7 3118 6627 Email: nz.sales@vaustralia.com.au

Virgin Blue (DJ) PO Box 1034, Spring Hill, Brisbane, Queensland 4004, Australia Phone: +61 7 3295 3000 / 0800 670 000 Fax: +61 7 3118 6627 Email: qld.sales@virginblue.com.au

Phone: +64 3 357 3900 Freephone: 0800 777 737 Fax: +64 3 357 3937 Email: PI.Sales@virginaustralia.com Website: www.virginaustralia.com NZ Manager Sales: Bruce Moffat nz.agents@virginaustralia.com

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AIRLINES

NOTES

Walshes World Walshes World is division of the Walshe Group, International Tourism Representatives operating in New Zealand, Australia, Hong Kong and Singapore. Level 6, 52 Swanson Street, CBD, Auckland Private Bag 92136, Victoria Street West, Auckland, 1010 DX: CX10171 Phone: +64 9 977 2200 Fax: +64 9 977 2212 Email: info@walshegroup.com Website: www.walshegroup.com Trade Organisations: TAANZ (Allied) Key Account and Strategy Manager: Stephen Tanner stephen.tanner@walshegroup.com Key Account & Operations Manager: Wendy Stanton wendy.stanton@walshegroup.com

World Aviation Systems Level 7, 66 Wyndham Street, Auckland PO Box 3883, Auckland 1140 DX: CP24105 Phone: +64 9 308 3355 Fax: +64 9 308-3388 E-mail: reservations@worldaviation.co.nz Website: www.worldaviation.co.nz General Manager: Mark Reeder markr@worldaviation.co.nz Operations Manager: Michael Heasman michaelh@worldaviation.co.nz

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AIRPORT & CITY CODES Abidjan....................................Cote d’Ivoire.......................... ABJ Abu Dhabi...............................United Arab Emirates..........AUH Acapulco..................................Mexico.................................. ACA Accra........................................Ghana....................................ACC Addis Ababa............................Ethiopia................................ADD Adelaide..................................Australia............................... ADL Agra.........................................India...................................... AGR Algiers......................................Algeria.................................. ALG Alofi.........................................Niue.........................................IUE Amman....................................Jordan................................. AMM Amsterdam..............................Netherlands..........................AMS Anaheim..................................USA.......................................ANA Anchorage...............................Alaska................................... ANC Ankara.....................................Turkey...................................ANK Antananarivo..........................Madagascar...........................TNR Apia..........................................Samoa.................................. APW Ashkhabad..............................Turkmenistan........................ASB Asuncion..................................Paraguay............................... ASU Athens......................................Greece................................... ATH Ayers........................................Rock Australia...................... AYQ Baghdad..................................Iraq....................................... BGW Bamako....................................Mali....................................... BKO Banda Aceh.............................Indonesia................................ BTJ Bandar Seri..............................Brunei.................................. BWN Banff........................................Canada.................................. YBA Bangkok...................................Thailand................................ BKK Bangui......................................Central African Republic......BGF Banjul.......................................Gambia................................... BJL Barcelona.................................Spain..................................... BCN Basseterre................................Guadelope.............................BBR Beijing......................................China....................................... BJS Beirut.......................................Lebanon.................................BEY Belfast......................................Northern Ireland...................BFS Belgrade..................................Serbia.....................................BEG Belize City................................Belize..................................... BZE Berlin Tempelhof....................Germany................................ THF Berne........................................Switzerland.......................... BRN Biak..........................................Indonesia................................BIK Birmingham.............................UK......................................... BHX Bissau.......................................Guinea-Bissau...................... OXB Bogota.....................................Colombia..............................BOG Bordeaux.................................France...................................BOD Boston......................................USA........................................BOS Brasilia.....................................Brazil...................................... BSB Bratislavia................................Slovak Republic..................... BTS Brazzaville...............................Congo....................................BZV Bridgetown.............................Barbados.................................BGI Brisbane...................................Australia................................BNE Brussels....................................Belgium................................ BRU Bucharest.................................Romania................................ BUH Budapest.................................Hungary................................ BUD Buenos Aires...........................Argentina..............................BUE Bujumbura...............................Burundi................................. BJM Cairns.......................................Australia................................CNS Cairo.........................................Egypt...................................... CAI Calgary.....................................Canada.................................. YYC Canberra..................................Australa.................................CBR Cape Town...............................South Africa.......................... CPT Caracus....................................Venezuela.............................. CCS Cardiff......................................Wales....................................CWL Cayenne...................................French Guiana...................... CAY Cebu.........................................Philippines............................. CEB Cheongju.................................South Korea........................... CJJ Chiang Mai..............................Thailand................................ CNX Chicago....................................USA.........................................CHI Christmas Island......................Christmas Island................... XCH Colombo..................................Sri Lanka...............................CMB Conakry...................................Guinea.................................. CKY Copenhagen............................Denmark................................CPH Cotonou...................................Benin.....................................COO Dakar.......................................Senegal................................. DKR Dallas Fort Worth...................USA...................................... DFW Damascus.................................Syria.....................................DAM Dar-es-Salaam.........................Tanzania............................... DAR Delhi.........................................India....................................... DEL Denpasar, Bali.........................Indonesia............................... DPS Denver.....................................USA....................................... DEN Dhaka.......................................Bangladesh........................... DAC

Dili............................................East Timor.............................. DIL Djibouti....................................Djibouti....................................JIB Doha........................................Qatar.................................... DOH Dubai.......................................United Arab Emirates.......... DXB Dublin......................................Ireland.................................. DUB Dubrovnik................................Croatia.................................. DBV Dushanbe................................Tajikistan.............................. DYU Dusseldorf...............................West Germany..................... DUS Easter Island............................Chile........................................ IPC Edinburgh................................Scotland..................................EDI Edmonton................................Canada.................................. YEG Frankfurt.................................Germany................................FRA Freetown.................................Sierra Leone......................... FNA Fukuoka...................................Japan......................................FUK Gaborone................................Botswana...............................GBE Geneva.....................................Switzerland.......................... GVA Georgetown............................Guyana.................................. GEO Gibraltar..................................Gibraltar.................................GIB Glasgow...................................Scotland................................ GLA Gold Coast...............................Australia............................... OOL Grand Turk..............................Turks & Caicos Island........... GDT Grenada...................................Grenada................................GND Guam.......................................Guam...................................GUM Guatemala...............................Guatemala............................GUA Halifax......................................Canada.................................. YHZ Hamilton Island.......................Australia.................................HTI Hanoi.......................................Vietnam................................HAN Hanover...................................Germany................................HAJ Harare......................................Zimbabwe..............................HRE Havana.....................................Cuba...................................... HAV Helsinki....................................Finland................................... HEL Ho Chi Minh/Saigon...............Vietnam................................ SGN Hobart.....................................Australia............................... HBA Hong Kong..............................Hong Kong........................... HKG Honiara....................................Solomon Islands.....................HIR Honolulu..................................Hawaii................................... HNL Ibiza.........................................Spain....................................... IBZ Islamabad................................Pakistan.................................. ISB Istanbul....................................Turkey......................................IST Jakarta.....................................Indonesia....................... CGK/JKT Jerusalum................................Israel....................................... JRS Johannesburg.........................South Africa.......................... JNB Kabul........................................Afghanistan.......................... KBL Kampala..................................Uganda................................. KLA Kathmandu.............................Nepal................................... KTM Khartoum................................Sudan.....................................KRT Kerkyra....................................Greece....................................CFU Kiev..........................................Ukraine................................... IEV Kigali........................................Rwanda..................................KGL Kingston..................................Jamaica.................................. KIN Kinshasa...................................Democratic Rep of Congo..... FIH Kolkata....................................India...................................... CCU Kosice.......................................Slovak Republic..................... KSC Kuala Lumpur..........................Malaysia.................................KUL Kuwait.....................................Kuwait.................................. KWI La Paz.......................................Bolivia.................................... LPB Lagos........................................Nigeria................................... LOS Las Vegas.................................USA........................................ LAS Libreville..................................Gabon.................................... LBV Lilongwe..................................Malawi.................................. LLW Lima.........................................Peru........................................ LIM Lisbon......................................Portugal...................................LIS Liverpool..................................UK...........................................LPL Ljubliana..................................Slovenia................................. LJU Lome........................................Togo...................................... LFW London City.............................UK.......................................... LCY London Gatwick.....................UK........................................ LGW London Heathrow..................UK..........................................LHR London Luton.........................UK.......................................... LTN London Stansted.....................UK.......................................... STN Los Angeles.............................USA....................................... LAX Luanda.....................................Angola.................................. LAD Lusaka......................................Zambia.................................. LUN Luxembourg............................Luxembourg..........................LUX Macau......................................Macau..................................MFM Madrid.....................................Spain....................................MAD Mahe Island.............................Seychelles...............................SEZ Male.........................................Maldives............................... MLE

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AIRPORT & CITY CODES Malabo.....................................Equatorial Guinea................. SSG Malta........................................Malta................................... MLA Managua.................................Nicaragua............................MGA Manchester.............................UK........................................MAN Manila......................................Philippines............................MNL Maputo....................................Mozambique.......................MPM Marseilles................................France................................... MRS Maseru.....................................Lesotho.................................MSU Mauritius.................................Mauritius............................. MRU Melbourne...............................Australia............................... MEL Mexico City..............................Mexico..................................MEX Miami.......................................USA....................................... MIA Mogadishu..............................Somalia................................MGQ Monte Carlo............................Monaco............................... MCM Monrovia.................................Liberia................................... ROB Montevideo.............................Uruguay............................... MVD Montreal..................................Canada........................ YUL/YMQ Moroni.....................................Comores Islands................... YVA Moscow...................................Russia..................................MOW Mumbai...................................India..................................... BOM Munich.....................................Germany.............................. MUC Muscat.....................................Oman....................................MCT N’Djamena...............................Chad.......................................NDJ Nadi..........................................Fiji..........................................NAN Nairobi.....................................Kenya....................................NBO Nassau......................................Bahamas............................... NAS Nauru.......................................Nauru..................................... INU New Orleans............................USA.......................................MSY New York–La Guardia............USA....................................... LGA New York–John F Kennedy....USA.........................................JFK New York–Newark..................USA...................................... EWR Niamey.....................................Niger..................................... NIM Nice..........................................France....................................NCE Nicosia.....................................Cyprus.....................................NIC Niue Island..............................Niue Island.............................IUE Norfolk Island.........................Norfolk Island.......................NLK Nouakchott.............................Mauritania............................ NKC Noumea...................................New Caledonia.................... NOU Ontario....................................Canada.................................. ONT Oslo..........................................Norway.................................. OSL Ottawa.....................................Canada.................................YOW Ouagadougou.........................Burkino Faso.........................OUA Pago Pago...............................American Samoa...................PPG Panama....................................Panama..................................PTY Papeete....................................Tahiti...................................... PPT Paramaribo..............................Suriname..............................PBM Paris Charles de Gaulle...........France................................... CDG Perth........................................Australia................................ PER Phnom Penh............................Cambodia............................. PNH Phuket......................................Thailand................................ HKT Port au Prince.........................Haiti....................................... PAP Port Moresby..........................Papua New Guinea............. POM Port of Spain...........................Trinidad & Tobago................POS Port Vila...................................Vanuatu.................................. VLI Praque.....................................Czech Republic......................PRG Pretoria....................................South Africa..........................PRY Pyongyang..............................Korea......................................FNJ Quebec....................................Canada.................................. YQB Quito........................................Ecuador.................................. UIO Rabat........................................Morocco................................ RBA Rarotonga...............................Cook Islands......................... RAR Republic of Nauru..................Nauru..................................... INU Reykjavik.................................Iceland...................................REK

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Travel Industry Directory and Information Guide 2012

Riga..........................................Latvia......................................RIX Rio de Janeiro.........................Brazil...................................... RIO Riyadh......................................Saudi Arabia......................... RUH Rome........................................Italy...................................... ROM Roseau.....................................Dominica.............................DOM Saint Denis..............................Reunion................................ RUN Salt Lake City..........................USA.........................................SLC San Diego................................USA....................................... SAN San Francisco...........................USA........................................ SFO San Jose...................................Costa Rica.............................. SJO San Juan..................................Puerto Rico.............................SJU San Marino..............................San Marino............................. SAI San Salvador............................El Salvador............................. SAL Sanaa.......................................Yemen Republic................... SAH Santa Cruz...............................Bolivia............................. VVI/SRZ Santiago..................................Chile........................................SCL Santo Domingo.......................Dominican Republic............ SDQ Sao Tome.................................Sao Tome & Principe............ TMS Seoul Incheon.........................Republic of Korea..................ICN Shanghai..................................China..................................... SHA Sharm El Sheik........................Egypt...................................... SSH Singapore................................Singapore............................... SIN Skopje......................................Macedonia............................. SKP Sofia.........................................Bulgaria................................. SOF St Lucia....................................St Lucia.................................. SLU Stockholm................................Sweden..................................STO Sunshine Coast........................Australia.............................. MCY Surabaya..................................Indonesia...............................SUB Surfers Paradise......................Australia.................................SFP Suva..........................................Fiji...........................................SUV Sydney......................................Australia................................SYD Taipei.......................................Taiwan................................... TPE Tallinn......................................Estonia....................................TLL Tarawa.....................................Kiribati..................................TRW Tashkent..................................Uzbekistan............................ TAS Tegucigalpa.............................Honduras.............................. TGU Tehran......................................Iran.........................................THR Tel Aviv....................................Israel...................................... TLV Thimphu..................................Bhutan................................... QJC Tirana.......................................Albania...................................TIA Tokyo.......................................Japan......................................NRT Tongatapu...............................Tonga.....................................TBU Toronto....................................Canada.................................. YYZ Toulouse..................................France.....................................TLS Townsville................................Australia................................ TSV Tripoli.......................................Libya........................................ TIP Truk..........................................Micronesia.............................TKK Tunis.........................................Tunisia................................... TUN Ulaanbaatar............................Mongolia.............................. ULN Vancouver................................Canada.................................. YVR Vatican City.............................Vatican City.............................VA Venice......................................Italy........................................VCE Victoria....................................Canada................................... YYJ Vienna.....................................Austria.................................... VIE Vientiane.................................Laos........................................VTE Vilnius......................................Lithuania..............................VNO Warsaw....................................Poland.................................WAW Washington.............................USA........................................ IAD Windhoek................................Namibia...............................WDH Winnipeg.................................Canada.................................YWG Yangon....................................Myanmar.............................. RGN Yaounde..................................Cameroon............................. YAO Zurich.......................................Switzerland...........................ZRH


NATIONAL, STATE & REGIONAL TOURISM OFFICES

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national, state & regional tourism offices Japan National Tourism Organization (JNTO)

National and State Tourism Office

Suite 1, Level 4, 56 Clarence Street, Sydney, NSW, 2000, Australia

Austrian National Tourist Office Level 1/36 Carrington Street, Sydney, NSW 2000, Australia

DX: CP23510 Phone: +61 2 9279 3177 Fax: +61 2 9279 3166 Email: travelinfo@jnto.org.au Website: www.jnto.org.au

Phone: +61 2 9299 3621 Fax: +61 2 9299 3808 Email: info@antosyd.org.au Website: www.austria.info/au Brunei Tourism Phone: +673 238 2822/238 2832 Email: info@bruneitourism.travel Destination Loyalty Islands 27 Rue de Sebastopol, Central 1 Building, 2nd Floor, Noumea, New Caledonia BP 343-98845, Noumea Cedex, New Caledonia Phone: +68 7 276 627 Fax: +68 7 274 827 Email: dilvata@iles-loyaute.com Website: www.iles-loyaute.com Destination New South Wales Level 3, 125 The Strand, Parnell, Auckland PO Box 1921, Shortland Street, Auckland, 1140 DX: CX10055 Phone: +64 9 307 7040 Fax: +64 9 366 6173 Email: jessica.oregan@dnsw.co.nz Website: www.sydney.com Trade Organisations: STO Regional Director New Zealand: Sonya Lawson sonya.lawson@dnsw.co.nz France Tourism Development Agency (a.k.a ATOUT FRANCE – Australia & New Zealand) Level 13, 25 Bligh Street, Sydney, NSW, 2000, Australia Phone: +61 2 9231 5244 Fax: +64 2 9221 8682 Email: info.au@franceguide.com Website: www.franceguide.com German National Tourist Office Phone: +61 2 9236 8982 Email: germanytourism@smink.com.au Trade Organisation: AUTOR Greek National Tourist Organisation Level 3, 49 Pitt Street, Sydney, NSW, 2000, Australia

Government of Dubai Department of Tourism and Commerce Marketing Dubai Tourism provides tour operators and consumers the assistance required to enjoy a spectacular stay in Dubai. We can assist to facilitate Business, Trade Relations, Media Visits, MICE and special events. Dubai Tourism values and cultivates close working relationships with media and travel operators, and maintains a strong presence at consumer, travel and trade exhibitions. We can assist with the organisation of familiarisation tours and a full range of information & promotional materials are available. Level 14, Suites 5 & 6, 3 Spring Street, Sydney, NSW, 2000, Australia Phone: +61 2 9956 6620 Fax: +61 2 9929 8493 Email: dtcm_aus@dubaitourism.ae Website: www.dubaitourism.ae Trade Organisations: AACCI Director: Juile King Manager - Trade, Training and Training: Angelya Vassiliadis-Balaguer Marketing and Communications Manager: Lara Nickson Hawaii Tourism Phone: +64 9 977 2234 Email: info@hawaiitourism.co.nz Hong Kong Tourism Board Level 4, Hong Kong House, 80 Druitt Street, Sydney, NSW, 2000, Australia Phone: +61 2 9283 3083 Fax: +61 2 2923 3383 Email: sydwwo@hktb.com Website: www.discoverhongkong.com Trade Organisations: PATA Italian Government Tourist Office of Australia and NZ Phone: +61 2 9262 1666 Email: italia@italiantourism.com.au

PO Box R203, Royal Exchange, NWS, 2000, Australia Phone: +61 2 9241 1663 Fax: +61 2 9241 2499 Email: hto@tpg.com.au

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Travel Industry Directory and Information Guide 2012

Korea Tourism Organization Level 18, Australia Square Tower, 264 George Street, Sydney, NSW, 2000, Australia GPO Box 3737, Sydney, NSW 2001, Australia Phone: +61 2 9252 4147 Fax: +61 2 9251 2104 Email: visitkorea@knto.org.au Website: www.visitokorea.or.kr Las Vegas Convention & Visitors Authority Phone: +61 2 9356 2266 Email: lasvegas@marketingspirit.com.au Macau Government Tourist Office Level 10, 120 Albert Street, CBD, Auckland DX: CX10054 Phone: +64 9 308 5206 Fax: +64 9 308 5207 Email: macau@aviationandtourism.co.nz New Caledonia Tourism Podium Level, West Plaza Building, 3 Albert Street, CBD, Auckland 1010 PO Box 4300, Shortland Street, Auckland 1140 DX: CP19055 Phone: +64 9 307 5257 Freephone: 0800 NOUMEA (668 632) Fax: +64 9 3207 0167 Email: info@newcaledonia.co.nz Website: www.newcaledonia.co.nz Niue Tourism 123 Shakespeare Road, Milford, North Shore City, 0620 Phone: +64 9 489 7844; Mob: 021 951 531 Fax: +64 9 489 7845 Email: niuetourism@clear.net.nz Website: www.niueisland.com Trade Organisations: SPTO Norfolk Island Tourism Hogan & Associates, 123 Shakespeare Road, Milford, North Shore City, 0620 Phone: +64 9 489 7844 Freephone: 0800 359 437 Email: sales@hoganreps.co.nz


national, state & regional tourism offices Oman Tourism Phone: +64 9 977 222 Email: omanNZ@walshegroup.com Philippine Department of Tourism Phone: +61 2 9279 3380 Email: info@philippinetourism.com.au

Samoa Tourism Authority There’s more to Samoa than sun, sand and surf. It’s a destination that remains uncluttered by tourists, where just after your first day on holiday your senses are stimulated your mind, body and soul begin to recharge and you start to feel refreshed and relaxed. Level 1, Samoa House, 283 Karangahape Road, Newton, Auckland PO Box 68147, Newton, Auckland, 1145 Phone: +64 9 379 6138 Fax: +64 9 379 8154 Email: samoa@samoa.co.nz Website: www.samoa.travel Trade Organisations: PATA, SPT Marketing Manager: Samoa samoa@samoa.co.nz Singapore Tourism Board 47 York Street, Level 11, AWA Building, Sydney, NSW 2000, Australia Freephone: 0800 608 505 Fax: +61 2 9290 2555 Email: stbnz@stb-syd.org.au South African Tourism Suite 302, Level 3, 117 York Street, Sydney, NSW, Australia PO Box Q120 QVB, Sydney, NSW 1230, Australia Phone: +61 2 9261 5000 Freephone: 1800 238 643 (for general information on South Africa) Fax: +61 2 9261 2000 Email: rob@southafricantourism.com.au Website: www.southafrica.net Trade Organisations: AFTA, AIA, ANTOR Trade Relations Manager: Rob Gurr rob@southafricantourism.com.au South Australian Tourism Commission Phone: +64 9 368 5381 Email: info@satc.co.nz Spain National Tourist Office 541 Orchard Road #09-04, Liat Towers, 238881, Singapore Phone: +65 6 737 3008 Fax: +65 6 737 3173 Email: Enrique.ruiz@tourspain.es Website: www.spain.info

Tahiti Tourism Unit A, 246 Hobson Street, CBD, Auckland PO Box 106192, Auckland City, Auckland 1143 Phone: +64 9 368 5262 Freephone: 0800 TAHITI (824 484) Fax: +64 9 368 5263 Email: info@tahiti-tourisme.co.nz Website: www.tahiti.tourisme.co.nz

Tourism Malaysia

Tourism Australia

Phone: +64 9 309 6290 Fax: +64 9 309 6292 Email: enquiries@malaysiatourism.co.nz Website: www.tourismmalaysia.co.nz Director: Mohd Hafiz Hashim hafiz@malaysiatourism.co.nz Deputy Director: Mohd Shafee Abdul Hamid shafee@malaysiatourism.co.nz

Tourism Australia is the Australian Government agency responsible for promoting Australia internationally and domestically as a destination for leisure and business.

Level 10, DLA Phillips Fox Tower, 205209 Queen Street, Auckland, 1010, New Zealand

Level 3, 125 The Strand, Parnell, Auckland, 1010

Tourism New South Wales Level 3, 125 The Strand, Parnell, Auckland

PO Box 1666, Shortland Street, Auckland, 1140

PO Box 1921, Shortland Street, Auckland 1140

DX: CX10276 Phone: +64 9 915 2826 Fax: +64 9 915 2881 Website: www.tourism.australia.com (Corp); www.australia.com (Consumer); www.nothinglikeaustralia.com/nz Regional Manager: Jenny Atiken jaitken@tourism.australia.com Marketing Manager: Tony Rogers trogers@tourism.australia.com Corporate Services Manager: Debra Wilson dwilson@tourism.australia.com Partnership Manager: Amanda Hall ahall@tourism.australia.com Insights & Planning Manager: Manya Craig mcraig@tourism.australia.com

DX: CX10055 Phone: + 64 9 307 7040 Fax: +64 9 366 6173 Email: tnsw@tnswnz.co.nz Website: www.sydney.com

Tourism Authority of Thailand Phone: +64 9 444 2298 Freephone: 0800 422 784 Email: enquiries@francistravelmarketing. co.nz Tourism Fiji 35 Scanlan Street, Grey Lynn, Auckland, 1021 PO Box 47056, Ponsonby, Auckland, DX: CP29514 Phone: +64 9 376 2533 Fax: +64 9 376 4720 Email: info@tourismfijinz.com Website: www.fijime.com Trade Organisations: PATA, TAANZ, ANTOR, AKL Chamber of Commerce Tourism Ireland L7, citigroup Building, 23 Customs Street East, Auckland, 1140 Phone: +64 9 977 2255 Email: tourism@ireland.co.nz Trade Organisations: TAANZ (Allied)

Tourism Queensland Level 2, 1 Teed Street, Newmarket, Auckland PO Box 99744, Newmarket, Auckland, 1149 Fax: +64 9 374 1781 Email: tq_auckland@tq.com.au Website: www.tq.com.au International Director NZ & Pacific: Graeme Manson graeme.manson@tq.com.au Marketing Manager: Justine Smith justine.smith@tq.com.au Tourism Victoria Level 3, 125 The Strand, Parnell, Auckland PO Box 1666, Shortland Street, Auckland, 1140 DX: CX10276 Phone: +64 9 379 0425 Fax: +64 9 379 4361 Email: tourvic.auckland@tourism.vic.gov. au Website: www.visitmelbourne.com/nz Trade Organisations: TAANZ (Allied) Regional Manager, New Zealand: Margaret Spiro margaret.spiro@tourism.vic.gov.au Marketing Executive New Zealand: Maria Apii maria.apii@tourism.vic.gov.au

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national, state & regional tourism offices Tourism Western Australia PO Box 836, Hastings, 4156 Phone: +64 6 878 9952 Mobile +64 21 278 9952 Email: louise.frend@westernaustralia.com Website: www.westernaustralia.com Trade Marketing Representative - NZ: Louise Frend louise.frend@westernaustralia.com

REGIONAL TOURISM OFFICES Anaheim Orange County Visitor and Convention Bureau PO Box 25482, St Heliers, Auckland, 1740 Email: anaheim@iconz.co.nz Website: www.anaheimoc.org Auckland Tourism, Events and Economic Development Limited PO Box 5561, Wellesley Street, Auckland Phone: +64 9 979 7070 Fax: +64 9 979 7080 Email: citysails@aucklandnz.com Website: www.aucklandnz.com Australian Capital Tourism 330 Northbourne Avenue, Dickson, ACT, 2602, Australia Locked Bag 2001, Civic Square, ACT 2608, Australia Phone: +61 2 6205 0666 Fax: +61 2 6205 0629 Email: tourism.trade@act.gov.au Website: www.visitcanberra.com.au

Brisbane Marketing Level 12, 15 Adelaide Street, Brisbane, Queensland, 4000, Austrlia

Tourism Sunshine Coast Ltd Terminal Building Sunshine Coast Airport, Marcoola, Queensland 4564, Australia

Phone: +61 7 3006 6200 Email: enquiries@brisbanemarketing.com. au

Phone: +61 7 5458 8800 Email: info@tsc.com.au

California Tourism Phone: +61 2 9361 0660 Email: California@gate7.com.au Gold Coast Tourism Corporation Level 2, 1 Teed Street, Newmarket, Auckland PO Box 99744, Newmarket, Auckland, 1149 Phone: +64 9 374 1785 Fax: +64 9 374 1781 Email: sam.cameron@gctourism.com Website: www.visitgoldcoast.com Regional Director (New Zealand): Sam Cameron sam.cameron@gctourism.com Northern Tasmania Development 45A Tarmar Street, Launleston, Tasmania, Australia PO Box 603, Launleston, Tasmania, 7250, Australia Email: info@northerntasmania.org.au Website: www.visit.northerntasmania. org.au Tourism NT Level 3, 125 The Strand, Parnell, Auckland 1010 Phone: +64 9 303 2207 Email: tourismntnz@xtra.co.nz

NOTES

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Travel Industry Directory and Information Guide 2012

Tourism Tropical North Queensland 51 The Esplanade, Cairns, Queensland, Australia Phone: +61 7 4031 7676 Email: marketing@tnq.org.uau Sunshine Coast Destination Terminal Building Sunshine Coast Airport, Marcoola, Queensland, 4564, Australia PO Box 9325, Pacific Paradise, Queensland, Queensland , Australia Phone: +61 7 5458 8800 Email: info@scdl.com.au Website: www.visitsunshinecoast.com.au Tourism Tasmania Level 2, 22 Elizabeth Street, Hobart, Tasmania, 7000, Australia GPO Box 399, Hobart, Tasmania, 7001, Australia Phone: +61 3 6230 8156 Fax: +61 3 6230 8353 Trade Organisations: TAANZ (Allied) Tourism Whitsundays 1/5 Carlo Drive, Cannovale, Queensland 4802, Australia Phone: +61 7 4948 5900 Email: 74islands@tourismwhitsundays. com.au


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Need help

with visas & passport matters? Then contact the experts.

DX: CX10002 Ground Floor, Qantas House,191 Queen Street, Auckland

Ph 09 366 0635

www.travcour.co.nz

email:info@travcour.co.nz

Non-Members

Ph(public 0900 58472 visa advisory line)

www.visadirect.co.nz

TD006

Members

Travel Industry Directory and Information Guide 2012

17


Visas and embassies

Visa requirements around the world are continually changing and the following information should be treated as a guide only. Travel agents are advised to check with consulates when in any doubt over visa requirements. The information given applies only to travellers on a New Zealand passport and

USEFUL CONTACTS MINISTRY OF FOREIGN AFFAIRS AND TRADE (for travel advisory warnings)

the prices given are in New Zealand dollars unless otherwise

195 Lambton Quay, Wellington

stated. The issuing delays given should be regarded as the

Private Bag 18 901, Wellington

minimum time allowed for obtaining visas, even when dealing

Phone: 04 439 8000 Fax: 04 439 8511

through visa express experts such as Travcour. In all cases,

Email cons@mfat.govt.nz

travellers should be advised to apply for visas as early as

Website: www.SAFETRAVEL.GOVT.NZ

possible before leaving New Zealand.

*The Travel Agents’ Association of New Zealand recommends agents to advise their clients of the

Passengers travelling on a New Zealand passport do not

latest government travel advisories and suggests

require visas (conditions apply) for the following countries:

that clients are informed to check the travel advisory Website prior to their travel.

Andorra, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bolivia, Botswana, Brazil, Brunei, Canada, Cayman

DEPARTMENT OF INTERNAL

Islands, Chile, Cook Islands, Costa Rica, Cyprus, Czech

AFFAIRS (Passport office)

Republic, Denmark, Fiji, Finland, France, French Polynesia,

47 Boulcott Street, Wellington

Ireland, Germany, Gibraltar, Greece, Honduras, Hong Kong,

PO Box 10526, Wellington Freephone: 0800 PASSPORTS

Iceland, Israel, Italy, Jamaica, Japan, Kiribati, Luxembourg, Macau, Maldives, Malta, Malawi, Malaysia, Mexico, Monaco,

Phone: 04 474 8100 Fax: 04 474 8002

Montenegro, Morocco, Netherlands, Norfolk Island, Norway, Peru, Poland, Portugal, Romania, Serbia, Singapore, Solomon

DEPARTMENT OF IMMIGRATION

Islands, South Africa, Spain, Sweden, Switzerland, Thailand,

4th floor, 280 Queen Street, Auckland

Tonga, Turkey, Tuvalu, United Kingdom, USA, Vanuatu,

Phone: 09 914 4100

Western Samoa, Zimbabwe.

Visas and embassies Bangladesh

Itinerary Forms Photos Max period of stay Validity of visa Issuing delay Consulate Fee

18

Yes 1 2 3 months 3 months (tourist-single) 6 months (business) 2-3 weeks $A150 (sgl/double/multiple)

Cambodia

Itinerary Forms Photos Max period of stay Validity of visa Issuing delay Consulate Fee

Travel Industry Directory and Information Guide 2012

Yes 1 2 30 days 3 months 9 working days $A45 (tourist) $A55 (business) $A90 (tourist-urgent) $A110 (business-urgent)

China

Itinerary Forms Photos Max period of stay Validity of visa Issuing delay Consulate Fee

Yes 1 1 90 days (sgl) 30 days (dbl, each entry) 3 months (sgl) 6 months (dbl) 5 working days $140 (sgl) $210 (dbl)


Visas and embassies Cuba Itinerary Tourist Card Forms Photos Max period of stay Validity of visa Issuing delay Consulate Fee

Kazakhstan Yes 1 1 30 days (sgl) 6 months 8 working days (normal) 4 working days $80

Egypt Itinerary Forms Photos Max period of stay Validity of visa Issuing delay Consulate Fee

Yes 1 2 Up to 3 months 6 months 10 working days $A50 (sgl tourist) $A60 (multi tourist)

Ghana Itinerary Yes Forms 4 Photos 4 Max period of stay 60 days (tourist) 10-30 days (business) Validity of visa 3 months Issuing delay 10 working days 7 working days (urgent) Consulate Fee $A140 (sgl) $A200 (multi) $A180 (sgl-urgent) $A240 (multi-urgent) Yellow Fever Certificate required.

India Itinerary Forms Photos Max period of stay Validity of visa Issuing delay Consulate fee

Yes 1 1 6 or 12 months 6 months minimum 1 week $95 (tourist) $185 (business)

Iran Itinerary Yes Forms 1 Photos 1 Max period of stay as per authority 3 months Validity of visa Issuing delay 1 week once authorisation is received Consulate Fee $120 (sgl) Authorisation from Iran required.

Jordan Itinerary Forms Photos Max period of stay Validity of visa Issuing delay Consulate Fee

Yes 1 1 3 month (sgl) 6 months (dbl/multi) 1 month (sgl) 6 months (multi) 3 months (dbl) 7 working days $A75 (sgl) $A105 (dbl) $A195 (multi)

Itinerary Forms Photos Max period of stay Validity of visa Issuing delay Consulate Fee

Pakistan Yes 1 1 30 or 60 days as per itinerary 2 weeks $US25 (sgl) $US50 (dbl ) $US55 (private visit)

Kenya Itinerary Yes Visa form 1 Photos 2 Max period of stay transit 48 hrs 3 months (tourist/business) Validity of visa 3 months Issuing delay 2 weeks Consulate fee $A30 transit sgl $A60 transit dbl $A55 sgl (tourist/business) $A110 multi (tourist/business) Anything other than tourism requires letters from both Kenya and NZ companies.

Laos Itinerary Forms Photos Max period of stay Validity of visa Issuing delay Consulate fee

Yes 1 1 30 days 2 months from date of issue 10 days $45 (sgl) $90 (dbl)

Mongolia Itinerary Forms Photos Consulate fee

Yes 1 1 $95 (sgl) $120 (dbl)

Myanmar Itinerary Forms Photos Max period of stay Validity of visa Issuing delay Consulate fee

Yes 1 2 28 days (tourist sgl) 70 days (business sgl) 3 month 10 working days $A35 (tourist) $A65 (sgl business) $A325 (multi business)

Nepal Itinerary Forms Photos Max period of stay Validity of visa Issuing delay Consulate fee

Yes 1 1 60 days 6 months 5 days $90 (15 days) $120 (30 days) $215 (90 days)

Itinerary Yes Forms 1 Photos 2 Max period of stay 3 months Validity of visa 6 months Issuing delay At least 7 days Consulate Fee $164 bank cheque

Papua New Guinea Itinerary Forms Photos Max period of stay Validity of visa Issuing delay Consulate fee

Yes 1 1 60 days (tourist) 8 weeks(business) 6 months (tourist) 1 year (business) 6 days $40 (tourist) $25 (conference) $250 (business)

Russia Itinerary Yes Forms 1 Photos 1 Max period of stay as per authority, max 30 days tourism Validity of visa as per authority Issuing delay 10 working days Consulate Fee $110 (Bank cheque) Authorisation from Russia required.

Sri Lanka Itinerary yes Forms 1 Photos 2 Max period of stay 1 month (business) Up to 3 months (tourist) Validity of visa 3 months (tourist) 1 month (business) Issuing delay 10 working days Consulate fee $A70 (NZ passport) Visa for NZ passports can be issued on arrival if staying under 30 days for tourist purposes only.

Taiwan Itinerary yes Forms 1 Photos 2 Max period of stay 60 days Validity of visa 6 months (tourist/business) 1 year (business) Issuing delay 5 working days Consulate fee $90 Tourism $180 (business multi) Proof of funds required.

Vietnam Itinerary Forms Photos Max period of stay Validity of visa Issuing delay Consulate Fee

Yes 1 1 up to 3 months up to 3 months 1 week $100 (up to 1 month)

Travel Industry Directory and Information Guide 2012

19


Visas and embassies ARGENTINA

Embassy of Argentina 14th floor, Prime Finance Tower 142 Lambton Quay, Wellington PO Box 5430, Wellington Phone 04 472 8330, Fax 04 472 8331 Email enzel@arg.org.nz Office hours: 9am-5pm Mon-Fri 9.30am-1.30pm (Consular)

AUSTRALIA

Australian High Commission 72-76 Hobson Street, Thorndon, Wellington PO Box 4036, Wellington Phone 04 473 6411, Fax 04 498 7135 Email nzinbox@dfat.gov.au Office hours: 8.30am-5pm Mon-Fri Australian Consulate Level 7, Pricewaterhouse Coopers Tower, 186-194 Quay Street, Auckland Private Bag 92023, Auckland Phone 09 921 8800, Fax 09 921 8820 Office hours: 8.30am-4.45pm Mon-Fri

AUSTRIA

Austria Embassy 12 Talbot Street, Forrest, Canberra ACT 2603, Australia PO Box 3375, Manuka, Canberra ACT 2603, Australia Phone +61 2 6295 1533 Fax +61 2 6239 6751 Email canberra-ob@bmeia.gv.at

BANGLADESH

High Commission for the People’s Republic of Bangladesh 43 Culgoa Circuit, O’Malley, Canberra ACT 2606, Australia Phone +61 2 6290 0511 Fax +61 2 6290 0544 Email consular@bangladoot-canberra.org Office hours: 9am-5pm

British High Commission 44 Hill Street, Wellington 6011 PO Box 1812, Wellington 6140 Phone 0900 42748 (Con/Passports) Fax 04 924 2822 Office hours: 8.45am-5pm

BULGARIA

CAMBODIA

CZECH REPUBLIC

Royal Embassy of Cambodia 5 Canterbury Crescent, Deakin, Canberra, ACT 2600, Australia Phone +61 2 6273 1259 Fax +61 2 6273 1053 Email cambodianconsul@gmail.com Office hours: 9am-5pm Monday to Friday

CANADA

Canadian High Commission Level 11, 125 The Terrace, Wellington 6011 PO Box 8047, Wellington 6143 Phone 04 473 9577, Fax 04 471 2082 Email wlgtn@ international.gc.ca Consular hours: 8.30am-12noon Canadian Consulate (Visas)

Level 5, Quay West, 111 Harrington Street Sydney, NSW 2000, Australia Phone +61 2 9364 3000 Fax +61 2 9364 3098 Office hours: 8.30am-12noon Mon-Thu

CHILE

BOLIVIA

Consulate Of The Republic Of Chile

BRAZIL

Embassy of the Federative Republic of Brazil Level 9, Deloitte House 10 Brandon Street, Wellington 6011 PO Box 5432, Wellington 6145 Phone 04 473 3516, Fax 04 473 3517 Email brasemb@brazil.org.nz Office hours: 9am-5pm, Lunch: 1pm-3pm 10am-1pm (consular)

Consular Office of the Cook Islands 127 Symonds St, Auckland PO Box 92640, Auckland Phone 09 366 1100, Fax 09 309 1876 Email cookisco@ihug.co.nz Office hours: 8.30am-1230am 1.30pm-4.30pm Monday to Friday

CROATIA

Consulate General of Belgium Suite 302, 27-39 Abercrombie Street, Chippendale NSW 2008, Australia Phone +61 2 9310 2588 Fax +61 2 9310 2128 Email mieke@aecude.com.au

Consulate of the Republic of Bolivia Suite 602, 90 Pitt Street Sydney, NSW 2000, Australia Phone +61 2 9247 4235 Fax +61 2 9086 8199 Email chussbol@hotmail.com Office hours: 9am-5pm Mon-Fri

COOK ISLANDS

Bulgaria Embassy 33 Culgoa Circuit, O’Malley, ACT 2606, Australia PO Box 6096, Phillip DC, Canberra, ACT 2606, Australia Phone +61 2 6286 9711 Fax +61 2 6286 9600 Email embassy@bulgaria.org.au

Embassy of the Republic of Chile Willis Corroon House, 19 Bolton Street, Wellington PO Box 3861, Wellington Phone 04 471 6270, Fax 04 472 5324 Email vmazuela@embchile.co.nz Office hours: 9am-4pm Mon-Thu 9am-12:30pm Fri

BELGIUM

20

BRITAIN

Consulate General of the Republic of Croatia 291 Lincoln Road, Henderson, Auckland PO Box 83200, Henderson, Auckland Phone 09 836 5581, Fax 09 836 5481 Email cro-consulate@xtra.co.nz Office hours: By appointment

Consulate of the Czech Republic 169 Military Road, Dover Heights, Sydney, NSW, Australia Phone +61 2 9581 0111 Fax +61 2 9371 9635 Office hours: 9am-11.30am

DENMARK

Royal Danish Consulate General 273 Bleakhouse Road, Howick, Auckland Phone 09 537 3099 Fax 09 537 3067 Email danish.nz@xtra.co.nz

EGYPT

Embassy of the Arab Republic of Egypt 5-7 Wileston St, Wellington Phone 04 472 4900

FIJI

Embassy of the Republic of Fiji 31 Pipitea St, Thorndon, Wellington 6011 PO Box 3940, Wellington 6140 Phone 04 473 5401, Fax 04 499 1011 Email srakai@paradise.net.nz Office hours: 9am-5pm Mon-Thu 9am-4pm Fri

FINLAND

51 Grotto Street, Onehunga, Auckland Phone: 09 622 4610

Consulate General of Finland HSBC Tower, Level 24, 195 Lambton Quay, Wellington PO Box 2402, Wellington Phone 04 499 4599, Fax 04 472 6986 Email colin.beyer@simpsongrierson.com Office hours: 8.30am-5pm

CHINA

FRANCE

Embassy of the People’s Republic of China 2-6 Glenmore Street, Wellington PO Box 17257, Karori, Wellington Phone 04 474 9621 (Embassy) Phone 04 472 1383 (Commercial) Phone 04 474 9623 (Cultural) Fax 04 499 0419 Email info@chinaembassy.org.nz Office hours: 9am-12noon, 1pm-4.30pm Consulate General of the

Peoples Republic of China 630 Great South Road, Greenlane, Auckland Phone 09 525 1589, Fax 09 525 0733 Office hours: 9am-12noon, 2pm-4pm

Travel Industry Directory and Information Guide 2012

Embassy of France 34-42 Manners Street, Wellington 6011 PO Box 11281, Wellington 6142 Phone 04 384 2555, Fax 04 384 2555


Visas and embassies GERMANY

Embassy of the Federal Republic of Germany 90-92 Hobson Street, Thorndon, Wellington 6011 PO Box 1687, Wellington 6140 Phone 04 473 6063, Fax 04 473 6069 Email german.embassy@iconz.co.nz Office hours: 7.30am-4.15pm Mon-Thu, 7.301am-2.45 Fri; Consular section: 8am-12noon Mon-Fri

GREECE

Embassy of Greece Level 11, Petherick Towers, 38-42 Waring Taylor Street, Wellington Email gremb.wel@mfa.gr Office hours: 9am-4pm

INDIA

High Commission for India 9th Floor, 180 Molesworth Street, Thorndon, Wellington 6015 PO Box 4045, Wellington 6140 Phone 04 473 6390 Fax 04 499 0665 Email hicomind@hicomind.org.nz Office hours: 9am-5.30pm Consular lunch: 1pm-2pm

INDONESIA

Embassy of the Republic of Indonesia 70 Glen Road, Kelburn, Wellington 6012 PO Box 3543, Wellington 6140 Phone 04 475 8697 Fax 04 475 9374 Email kbriwell@ihug.co.nz Consular hours: 9am-12noon, 1.30pm-3pm Mon-Fri

IRAN

Embassy of the Islamic Republic of Iran 151 Te Anau Road, Haitaitai, Wellington PO Box 14733, Kilbirnie, Wellington Phone 04 939 4536, Fax 04 386 3065 Email info@iranembassy.org.nz Office hours: 9am-1pm

IRELAND

Consulate General of Ireland Level 7, Citigroup Building 23 Customs Street, Auckland PO Box 279, Auckland 1140 Phone 09 977 2252, Fax 09 977 2256 Email consul@ireland.co.nz Office hours: 8.30am-5pm

ITALY

Embassy of Italy 34-38 Grant Road, Thorndon, Wellington 6011 PO Box 463, Wellington 6140 Phone 04 473 5339, Fax 04 472 7255 Email visa.wellington@esteri.it Office hours: 9am-1pm & 2.30pm-5.30pm Mon-Thu, 9am-2pm Fri

JAPAN

MYANMAR

Consulate General of Japan

NEPAL

Embassy of Japan Level 18-19 Consular Section, Majestic Centre, 100 Willis Street, Wellington PO Box 6340, Wellington Phone 04 473 1540, Fax 04 471 2951 Email japan.con@eoj.org.nz Visa section: 9am-5pm Level 12, ASB Bank Centre, 135 Albert Street, Auckland PO Box 3959, Auckland Phone 09 303 4106, Fax 09 377 7784 Email japan@cgj.govt.nz Consulate hours: 9am-12noon, 1pm-3.30pm

JORDAN

Embassy of the Hashemite Kingdom of Jordan 17 Cobbodoh St, O'Malley, Canberra ACT, Australia 2603 Phone +61 2 6295 9951 Fax +61 2 6239 7236 Email jordan@jordanembassy.org.au

KENYA

High Commission of Kenya Level 3, Manpower Building, 33-35 Ainslie Place Civic Square, Canberra, ACT, Australia GPO Box 1990, Canberra, ACT 2601, Australia Phone +61 2 6247 4788 Fax +61 2 6257 6613 Email khc-canberra@kenya.asn.au

KOREA

Consular Agency of the Republic of Korea Level 10, Sofrana House, 396 Queen Street, Auckland Phone 09 379 0818 Email koreanconsulate@xtra.co.nz Office hours: 9am-12noon, 1pm-4pm

LAOS

Embassy of the Lao People’s Democratic Republic 1 Dalman Cres, O’Malley 2606, Canberra, ACT, Australia Phone +61 2 6286 4595 Fax +61 2 6290 1910 Email lao.embassy@bigpond.net.au Office hours: 9am-12noon, 1pm-4pm

MALAYSIA

High Commission for Malaysia 10 Washington Avenue, Brooklyn, Wellington PO Box 9422, Wellington Phone 04 385 2439, Fax 04 385 6973 Email mwwelton@xtra.co.nz Office hours: 9am-1pm, 2pm-5pm

Embassy of the Union of Myanmar 22 Arkana Street, Yarralumba, Canberra, ACT 2600, Australia Phone +61 2 6273 3811 Fax +61 2 6273 3181 Office hours: 9am-4pm Email mecanberra@bigpond.com

Hon. Royal Nepalese Consulate General C/- Kofistop, SH2, Main Road, Bethlehem Tauranga Phone 07 552 4324

NETHERLANDS

Royal Netherlands Embassy 10th Floor, Investment House, PSIS Building, Cnr Ballance & Featherston Sts, Wellington PO Box 840, Wellington Phone 04 471 6390, Fax 04 471 2923 Email wel-ca@minbuza.nl Office hours: 10am-12.30pm Mon-Thu Consulate of The Netherlands

1st Floor, 57 Symonds Street, Auckland PO Box 3816, Auckland Phone 09 379 5399, Fax 09 379 5807 Office hours: 9.30am-1pm Mon-Fri

NIGERIA

Nigeria High Commission 26 Guilfoyle St, Yarralumla, Canberra ACT, Australia 2600 Phone +61 2 6282 7411 Fax +61 2 6282 8471 Email chancery@nigeria-can.org.au Office hours: 9am-12noon, 1pm-5pm

NIUE

Niue High Commission Level 1, Molesworth House, 101 Molesworth Street, Wellington PO Box 12048, Wellington Phone 04 499 4515, Fax 04 499 4516 Email komisina@niuhicom.co.nz Office hours: 8.30pm-4.30pm

NORWAY

Royal Norwegian Consulate General Level 16, Deloitte House, 10 Brandon Street, Wellington 6011 PO Box 1990, Wellington 6140 Phone 04 471 2503, Fax 04 472 8023 Email norconsulgen@deloitte.co.nz Office hours: 9am-4.30pm Mon-Fri

MAURITIUS

High Commission for the Republic of Mauritius 2 Beale Cres, Deakin, Canberra ACT, Australia 2600 Phone +61 2 6281 1203, Fax +61 2 6282 3235 Email mhcan@cyberone.com.au

Travel Industry Directory and Information Guide 2012

21


Visas and embassies PAKISTAN

High Commisson for Pakistan Khandallah 182 Onslow Street, Wellington 6035 Phone 04 479 0026 Email pakhcwellington@xtra.org.nz Office hours: 9am-12.30pm & 1.30-5pm Mon-Thu; 9am-12.30pm & 2.30-5pm Fri

PAPUA NEW GUINEA

Papua New Guinea High Commission 279 Willis Street, Wellington PO Box 197, Wellington Phone 04 385 2474, Fax 04 385 2477 Email pngnz@globe.net.nz Visa hours: 9am-1pm, 2pm-5pm Mon/Wed/Fri

PHILIPPINES

Embassy of the Philippines 50 Hobson Street, Thorndon, Wellington PO Box 12042, Wellington Phone 04 472 9848 or 04 472 9921 Fax 04 472 5170 Office hours: 9am-12noon, 1.30pm-530pm Mon-Fri

POLAND

Embassy of the Republic of Poland 17 Upland Road, Kelburn, Wellington 6012 Phone 04 475 9453, Fax 04 475 9458 Email polishembassy@xtra.co.nz

PORTUGAL

Consulate General of Portugal Level 17, 55 Clarance St, Sydney, NSW, 2000 Phone +61 2 9262 2199 Fax +61 2 9262 5991 Email mail@cgsyd.dgaccp.pt

RUSSIA

Embassy of Russian Federation 57 Messines Road, Karori, Wellington Phone 04 476 9548 Email wltvisa@xtra.co.nz Office hours: 9am-1pm

ROMANIA

Embassy of Romania 4 Dalman Crescent, O’Malley, Canberra ACT 2606, Australia Phone +61 2 6286 2343 Fax +61 2 6286 2433 Email roembcbr@cyberone.com.au

SAMOA

Samoan High Commission 1A Wesley Road, Kelburn,Wellington PO Box 1430, Wellington Phone 04 472 0953, Fax 04 471 2479 Email shc@paradise.net.nz Office hours: 8.30am-4.30pm Consular: 10am-3pm Consulate General of Samoa

Samoa House, 283 Karangahape Road, Auckland 1010 PO Box 68147, Newton, Auckland 1145 Phone 09 303 1012, Fax 09 302 1168 Office hours: 9am-4pm

22

SAUDI ARABIA

Royal Embassy of Saudi Arabia Level 7, HSBC, 1 Queen Street, Auckland, 1010 Phone +64 9 912 7808

SINGAPORE

TAIWAN

Taipei Economic & Cultural Office 21F, MARAC House 105-109 The Terrace, Wellington Phone 04 473 6474 Fax 04 499 1458

Singapore High Commission Level 7, Revera House, 48-54 Mulgrave St, Wellington 6011 PO Box 13140, Johnsonville, Wellington Phone 04 470 0859, Fax 04 479 4066 Email singhc_wlg@sgmfa.gov.sg Office hours: 9am-1pm, 1.45pm-5pm Mon-Fri

Auckland Level 18, 120 Albert Street, Auckland PO Box 4018, Auckland Phone 09 303 3903 Fax 09 302 3399 Email tecoakl@taiwan-roc.org.nz Office Hours: 9am-5pm

SLOVAK

THAILAND

Embassy of the Slovak Federal Republic 47 Culgoa Circuit, O’Malley Canberra 2600, Australia Phone +61 2 6290 1516 Fax +61 2 6290 1755 Email consul@slovakemb-aust.org Consular office hours: 9am-12noon

Royal Thai Embassy Chancery Building, 110 Molesworth St, Thorton, Wellington PO Box 17226, Wellington Phone 04 476 8616, Fax 04 476 8610 Email thaiembassynz@xtra.co.nz Office hours: 9am-12noon, 2pm-5pm

SOUTH AFRICA

Royal Thai Consulate General

High Commission for the Republic of South Africa State Insurance Building, 1 Willis St, Wellington 6011 Phone 04 815 8484 Email consular@sahcwellington.co.nz

SPAIN

Embassy of Spain Level 11, BNZ Trust House Building, 50 Manners Street, Wellington 6142 PO Box 24-150 Manners St, Wellington Phone 04 802 5665 Fax 04 801 7701 Email emb.wellington@maec.es Office hours: 10am-1pm, 3pm-5pm Mon-Fri

SRI LANKA

Sri Lanka High Commission 35 Empire Circuit, Forrest, Canberra 2603, ACT, Australia Phone +61 2 6239 7041 Fax +61 2 6239 6166 Email admin@slhcaust.org

SWEDEN

Consulate General of Sweden Level 7 Molesworth House, 101 Molesworth St, Wellington 6011 Phone 04 499 9895, Fax 04 499 1464 Email sweden@xtra.co.nz Office hours: 9.30am-12noon by appointment only

SWITZERLAND

Embassy of Switzerland Panama House, 22 Panama Street, Wellington PO Box 25004, Wellington Phone 04 472 1593 or 04 472 1594 Fax 04 499 6302 Email wel.vertretung@eda.admin.ch Office hours: 8.30am-12noon

Travel Industry Directory and Information Guide 2012

Level 5, 18 Shortland St, Auckland PO Box 7311, Auckland Phone 09 300 3890, Fax 09 373 2423 Email whale@lowndeslaw.com Office hours: 9am-4.45pm

UNITED STATES OF AMERICA

Embassy of the United States of America 29 Fitzherbert Terrace, Wellington PO Box 1190, Wellington Phone 04 462 6000, Fax 04 472 3537 Office hours: 8.15am-5pm Mon-Fri Consular hours: 9.30am-12.30pm, 2pm-4pm Consulate General of The United States of America

Level 3, Citibank Centre, 23 Custom Street East, Auckland Freephone 0900 878 472 Phone 09 303 2724, Fax 09 366 0870 Applicants aged between 14-79 have to phone the 0900 number to make an appointment for an interview. Visa hours: 8am-12.30pm Mon-Fri

UKRAINE

Embassy of Ukraine Level 12, St George Centre, 60 Marcus Clarke Street, Canberra, ACT 2601, Australia Phone +61 2 6230 7940 (Visa office) Fax +61 2 6230 7298 Email ukremb@bigpond.com

URUGUAY

Consulate General of Uruguay Level 32, 60 Morgoret Street, Sydney 2000, Australia Phone +61 2 9251 5544 Fax +61 2 9521 5455

VIETNAM

Embassy of the Socialist Republic of Vietnam Level 21, Grand Plimmer Tower, 2-6 Gilmer Terrace, Wellington Phone 04 473 5912, Fax 04 473 5913 Email embassyvn@paradise.net.nz


INDUSTRY SERVICES

Travel Industry Directory and Information Guide 2012

23


industry services ACCOUNTING/FINANCE

Distribution

Travel Accounting Ltd 39 Maungawhau Road, Epsom, Auckland PO Box 109515, Newmarket, Auckland, 1149 Phone: +64 9 524 6178 Fax: +64 9 524 6179 Email: pauldavies@travelaccounting.co.nz Website: www.travelaccounting.com www.travelaccounting.co.nz Trade Organisations: ICANZ, TAANZ General Manager/Managing Director: Paul Davies pauldavies@travelaccounting.co.nz

Cruising Blue Lagoon Cruises Limited PO Box 130, Lautoka, Fiji Islands

Paul Gauguin Cruises The all- inclusive 332-guest m/s Paul Gauguin was designed specifically to sail the seas of Tahiti, French Polynesia and the South Pacific, visiting small ports that larger ships can’t reach and effortlessly blending into the stunning natural beauty of the South Seas. PO Box A2008, Sydney South, NSW 1235, Australia Freephone: 0800 446 376 Freefax: 0800 446 099 Email: travel@wiltrans.com.au Website: www.wiltrans.com.au Regional Sales Manager: Daniel Reynolds daniel.reynolds@wiltrans.com.au

Phone: Mobile 027 279 5022 +679 666 1622 (Fiji Reservations) Email: richard@bluelagoonnz.com reservations@blc.com.fj Website: www.bluelagooncruises.com Sales Manager New Zealand: Richard Crouch richard@bluelagoonnz.com

DX Mail New Zealand’s most reliable, secure and cost effective business mail network. Services include: DX Overnight Box to Box. International and domestic parcels. Bulk and standard mail options. 32 Botha Road, Penrose, Auckland DX: CR 59903 Phone: +64 0800 800230 Fax: +64 9 526 3298 Email: customerservices@dxmail.co.nz Website: www.dxmail.co.nz Auckland Branch Manager: Ben Fitzpatrick ben.fitzpatrick@dxmail.co.nz

Viking River Cruises

Crystal Cruises Since the launch of its first ship in 1990, the all- inclusive Crystal Cruises’ exceptional quality has been recognised by consistently winning the travel industry’s most distinguished hospitality awards. Through its uncompromising focus on classic service, abundant space, extensive choices and quality, Crystal Cruises has redefined the ultraluxury holiday. PO Box A2008, Sydney South, NSW 1235, Australia, Freephone: 0800 446 376 Freefax: 0800 446 099 Email: travel@wiltrans.com.au Website: www.wiltrans.com.au Regional Sales Manager: Daniel Reynolds daniel.reynolds@wiltrans.com.au

24

When you cruise with Viking you travel with the world’s leading river cruise company. Itineraries from 8 to 20 days, exploring the rivers in Europe, Russia, Ukraine, China and South East Asia. Inspiring destinations, luxurious ships, fine cuisine, excellent service and remarkable value. Level 8, 107 Walker Street, North Sydney, NSW, 2060, Australia Phone: +61 2 8920 0144 Freephone: 0800 447 913 (NZ) Fax: +61 2 9929 3256 Email: newzealand@vikingrivercruises.com Website: www.vikingrivercruises.com.au Managing Director Australia & New Zealand: Teresia Fors teresia.fors@vikingrivercruises.com Product Marketing Manger: Melissa Garrett melissa.garrett@vikingrivercruises.com

Travel Industry Directory and Information Guide 2012

Travel Marketing Brochurenet Brochurenet provides a highly personalised competitive distribution service to companies of all sizes. Services include: Reorder facility adaptable to individual company requirements. Bulk distributions. Downloadable brochure facility. Faxstream service. Comprehensive reporting. 71B Apollo Drive, North Harbour, Auckland PO Box 302421, North Harbour, Auckland, 0751 DX: BX10642 Phone: +64 9 917 4440 Fax: +64 9 917 4443 Email: admin@travelmarketing.co.nz Website: www.brochurenet.co.nz Managing Director: Donal O’Sullivan donal@travelmarketing.co.nz Director: Joseph O’Sullivan joseph@travelmarketing.co.nz


industry services Dutyfree

Crown Institute of Studies Crown Institute Building, 10-14 Lorne Street, Auckland PO Box 1094, Shortland Street, Auckland, 1140

DFS Galleria & Duty Free At DFS Galleria & Duty Free you will find the most competitive Duty Free shopping across the world’s best brands in cosmetics, fragrances, liquor, tobacco, electronics, confectionery and so much more. Tom Pearce Drive, Auckland Airport, Auckland

Phone: +64 9 357 3161 Freephone: 0800 357 316 Fax: +64 9 357 3166 Email: info@crown.ac.nz Website: www.crown.ac.nz Trade Organisations: TAANZ (Allied), PATA, IATA/UFTAA, NZQA, TIANZ Campus Manager: Natalie Tolhopf natalie@crown.ac.nz Recruitment Manager: Amy Tregidga amy@crown.ac.nz

Branches-Distributors

Nelson Marlborough Institute of Technology Gain the professional skills needed for a job within the vibrant travel and tourism section.

◗ Auckland International Airport, Arrivals & Departures Phone: +64 9 257 3555 Fax: +64 9 257 3548

Private Bag 19, Nelson Mail Centre, Nelson, 7042

Air New Zealand Aviation Institute Air New Zealand Aviation Institute is the leading provider of Aviation training in New Zealand. Training options include the Certificate in Airline Customer Service, for those seeking to join the industry in the following roles, Flight Attendant, Airport Check-in, Call Centre or Travel Centre. 7-13 Rennie Drive, Airport Oaks, Mangere, Auckland Private Bag 92007, Auckland, 1142 Phone: +64 9 255 5701 Fax: +64 9 255 5736 Email: aviationinstitute@airnz.co.nz Website: www.aviationinstitute.co.nz Business Development Manager: John Ogilvie john.ogilvie@airnz.co.nz

Phone: +64 7 853 0259 Freephone: 0800 102 020 Fax: +64 7 853 0298 DX: GX10004 Website: www.sirgeorge.co.nz Branches

Phone: +64 9 303 0181 Fax: +64 9 373 4062 Email: bronwenwilkinson@sirgeorge.ac.nz Contact: Bronwen Wilkinson - Campus Manager

◗ DFS Galleria Customhouse Cnr Customs & Albert Street, Downtown, Auckland Phone: +64 9 308 0700 Fax: +64 9 308 0714

Education/Training

National Office - 766 River Road, Chartwell, Hamilton 3210

◗ Auckland Campus Westfield Downtown, Level 3, 7 Queen Street, Auckland (DX: CP18506)

PO Box 73018, Auckland Airport, Auckland 2150 Phone: +64 9 308 0700 Freephone: 0800 DUTY FREE (0800 388 937) Fax: +64 9 308 0708 Website: www.dfs.co.nz Consumer Marketing Manager: Angela Butler angela.butler@dfs.com

Sir George Seymour National College of Airline, Travel & Tourism

322 Hardy Street, Nelson, 7010

Phone: +64 3 546 9175 Freephone: 0800 422 733 Fax: +64 3 546 3325 Email: info@nmit.ac.nz Website: www.nmit.ac.nz Programme Leader: Mark Bruce Miller Mark.bruce-miller@nmit.ac.nz

◗ Hamilton Campus Tower Building, Level 8, 48 Ward Street, Hamilton (DX: GX10068) Phone: +64 7 838 0022 Fax: +64 7 838 0033 Email: deborahdove@sirgeorge.ac.nz Contact: Deb Dove - Campus Manager ◗ Rotorua Campus Freephone: 0800 102 020 Email: marceltuuta@sirgeorge.ac.nz Contact: Marcel Tuuta - Campus Manager ◗ Wellington Campus Outwide House, 61-63 Taranaki Street, Wellington (DX:SX11145) Phone: +64 4 805 0168 Fax: +64 4 801 5712 Email: julievaughan@sirgeorge.ac.nz Contact: Julie Vaughan - Campus Manager ◗ Christchurch Campus Level 1, 829 Colombo Street, Christchurch (DX:WX11119) Phone: +64 3 377 1794 Fax: +64 3 377 5205 Email: deniseohs@sirgeorge.ac.nz Contact: Denise Ohs - Campus Manager ◗ Dunedin Campus Level 3, 9 Moray Place, Dunedin (DX:YX10140) Phone: +64 3 477 6825 Fax: +64 3 477 6832 Email: tobymann@siregeorge.ac.nz Contact: Toby Mann - Campus Manager

Travel Industry Directory and Information Guide 2012

25


industry services Health & Travel Vaccinations

Retail Head Office

Auckland Metro Doctors Travelcare Travel Careers & Training National Office - 766 River Road, Chartwell, Hamilton 3210 Phone: +64 7 853 0259 Freephone: 0800 102 020 Fax: +64 7 853 0298 DX: GX10004 Website: www.travelcareers.co.nz branches ◗ Auckland City Campus Level 1, 17 Albert Street, Auckland (DX:CX10037)

17 Emily Place, Auckland Central, Auckland, 1010 PO Box 106505, Auckland City, Auckland, 1010

First Travel Group Ltd

Phone: +64 9 373 4621 Freephone: 0508 306 306 Fax: +64 9 368 4621 Email: doctor@metrodoctors.co.nz Website: www.aucklandmetrodoctors. co.nz Trade Organisations: FRNZCGP, IHR Yellow Fever Vaccinator

First Travel Group is New Zealand’s leading independent travel alliance, specialising in high end leisure and corporate travel. Lifestyle Holidays is the wholly owned wholesale division of First, focused on providing holidays for the discerning traveller. With a combined turnover of $500 million, First Group members are assured of access to fantastic tier one deals.

Marketing

Phone: +64 9 358 3006 Fax: +64 9 358 3026 Email: mike@travelcareers.co.nz Contact: Mike Carter - Campus Manager

PO Box 2926, Shortland Street, Auckland, 1023

◗ Auckland Airport Campus 3 Leonard Isitt Drive, Auckland Airport Freephone: 0800 828 486 Fax: +64 9 358 3026 Email: mike@travelcareers.co.nz Contact: Mike Carter - Campus Manager ◗ Wellington Campus Level 5, Grand Arcade Tower 16 – 20 Willis Street, Te Aro, Wellington 6011 (DX:SX11157) Phone: +64 4 471 0398 Freephone: 0800 82 84 86 Fax: +64 4 471 0399 Email: tom@travelcareers.co.nz Contact: Tom Parker - Campus Manager ◗ Christchurch Campus Level 1, 829 Colombo Street, Christchurch (DX:WX11119) Phone: +64 3 377 1794 Fax: +64 3 377 5205 Email: deniseohs@sirgeorge.ac.nz Contact: Denise Ohs - Campus Manager

Whitireia Community Polytechnic

De La Mer Communications Ltd Established in 1990, De La Mer Communications provides a full range of marketing and public relations services to the travel industry including market analysis, product introduction, research, media placement and reporting, press release production and placement, as well as a full range of advertising and promotional services. PO Box 33770, Takapuna, North Shore City, Auckland, 0740 Phone: +64 9 445 4351 Fax: +64 9 445 4352 Email: nigel@delamer.com Website: www.delamer.com Trade Organisations: SKAL Director: Nigel A. Pilkington nigel@delamer.com

Wineera Drive, Porirua Private Bag 50910, Porirua, 5240 Phone: +64 4 237 3100 Freephone: 0800 944 847 Fax: +64 4 237 3101 Email: liz.waterhouse@whitireia.ac.nz Website: www.whitireia.ac.nz Trade Organisations: TIANZ Programme Manager Hospitality Tourism & Professional Cookery: Liz Waterhouse liz.waterhouse@whitireia.ac.nz

26

Level 4, 187 Broadway, Newmarket, Auckland

Travel Industry Directory and Information Guide 2012

DX: CX10156 Phone: +64 9 524 0524 Fax: +64 9 523 5642 Email: admin@first-travel-group.co.nz Website: www.first-travel-group.co.nz Trade Organisations: TAANZ, IATA, OTOC Executive Chairman: Tim Tapper tim@firsttravel.co.nz Managing Director: Andrew Bowman andrew@firsttravel.co.nz General Manager: Malcolm MacLeod malcolm@firsttravel.co.nz General Manager Sales & Marketing: David Fordyce dave@firsttravel.co.nz Member Service Manager: Nanette Stoddart nanette@firsttravel.co.nz Consolidation Manager: Paul Smith paul@firsttravel.co.nz Wholesale Manager: Sharon Martin sharon@firsttravel.co.nz Administration Manager: Sonya Ellingham sonya@firsttravel.co.nz Supplier Administration Manager: Alison Mackie alison@firsttravel.co.nz


industry services

Flavour Travel “Flavour Travel operates the Mondo brand in New Zealand. Mondo is the fully branded retail franchise arm of the company. Mondo Connect is Flavour’s independent brand for agencies who wish to retain their individual identity whilst benefiting from Flavour’s supply and support arrangements. Mondo Business Travel offers a total business travel management service to the corporate market. The Flavour Travel Group also operates the Mondo Travel Brokers and Mondo Asia brands. Level 1, 36 Kitchener Street, Auckland PO Box 6335, Wellesley Street, Auckland, 1142 DX: CP24112 Phone: +64 9 366 1050 Fax: +64 9 366 1059 Website: www.flavourtravel.co.nz Executive Chairman: Darryll Park Darryll.park@flavourtravel.co.nz Chief Operating Officer: Tony Terrill Tony.terrill@flavourtravel.co.nz

ITN – Mondo Connect Travel Group

Mondo Travel

“Lowest franchise fees and no compulsory marketing levies. We are New Zealand’s only truly independent group. We work with each individual outlet to improve their bottom-line profit. In the majority of cases Mondo Connect pay you greater commission than any other franchise.

Mondo – the new travel company. Everything we do is “new” – we continue to lead the way in developing exciting and new travel campaigns, we consistently present travel in a new light and we have an outstanding record in delivering “surprise and delight” to our customers – we are anything but ordinary”.

Level 1, 36 Kitchener Street, Auckland

Level 1, 36 Kitchener Street, Auckland

PO Box 6335, Wellesley Street, Auckland, 1141

PO Box 6335, Wellesley Street, Auckland, 1141

DX: CP24112 Phone: +64 9 965 3350/ 021 892 994 Fax: +64 9 366 1059 Email: ross@itntravel.co.nz Website: www.itntravel.co.nz Managing Director: Ross Manson ross@itntravel.co.nz

DX: CP24112 Phone: +64 9 366 1050 Freephone: 0800 955 655 Fax: +64 9 366 1059 Website: www.mondotravel.co.nz Executive Chairman: Darryll Park Darryll.park@flavourtravel.co.nz Marketing Manager: Gordon Bayne Gordon.bayne@mondotravel.co.nz Franchise Manager: Tania Stranks Tania.stranks@mondotravel.co.nz

NOTES

Travel Industry Directory and Information Guide 2012

27


industry services Technology Supplier Sabre Travel Network

Travelsmart Limited Travel Smart is committed to providing a transparent franchise model. Delivering maximum benefits to the franchise owner through its low cost structure. Branded and non branded membership available. Level 1, Unit A, 18 Neilpark Drive, East Tamaki, Auckland, 2013 PO Box 204068, Highbrook, Auckland, 2161 DX: EP83001 Phone: +64 9 250 0031 Fax: +64 9 250 0034 Email: info@travelsmart.co.nz Website: www.travelsmart.co.nz Managing Director: Derek Sullivan derek@travelsmart.co.nz Marketing Manager: Kim Pearce kim@travelsmart.co.nz

Amadeus IT Pacific Amadeus is the leading provider of technology and distribution solutions to the New Zealand travel and tourism industry. Amadeus’ greatest strength is our ability to build and maintain mutually beneficial long-term relationships. Through this stability we develop a deep understanding of where we can maximise our clients’ success. We offer a range of specialised IT solutions encompassing an array of options that improve productivity and processes as well as increasing revenue. For further information visit www.nz.amadeus.com. Level 9, 63 Albert Street, Auckland PO Box 1651, Shortland Street, Auckland, 1140 DX: CX10224 Phone: +64 9 978 4400 Freephone: 0800 949 009 Fax: +64 9 978 4499 Email: sales@au.amadeus.com Website: www.nz.amadeus.com Trade Organisations: TAANZ (Allied) General Manager, Sales & Marketing: David Katz david.katz@amadeus.com

Sabre Travel Network provides technology to the travel industry, connecting travel buyers and sellers through the Sabre GDS. Its innovative technology connects 350,000 travel agents to more than 400 airlines, 100,000 hotels, 25 car companies, and other global travel suppliers. With a key focus on Australia, New Zealand and the Pacific Islands, Sabre’s solutions are designed to enhance local travel agents’ businesses and offer added value to their travellers. Level 2, Heritage Centre, 15 Wyndham Street, Auckland, 1010 PO Box 6741, Wellesley Street, Auckland, 1141 DX: CX10069 Phone: +64 9 356 7600 Freephone: 0800 472 273 Fax: +64 9 358 3818 Email: sales@sabre.co.nz Website: www.sabre.co.nz Trade Organisations: TAANZ NZ Country Manager: Scott Barratt scottb@sabre.co.nz Senior Account Manager: Nigel Taylor nigelt@sabre.co.nz

United Travel United Travel is New Zealand’s longest trading franchised travel agency group with over 38 years in the business. We have a network of more than 60 United Travel stores and are proud to offer kiwi travellers a professional travel service with highly knowledgeable and experienced staff. We are continuing to grow so contact us to find out how you can join United Travel. Level 5, 66 Wyndham Street, Auckland PO Box 505, Auckland, 1140 DX: CX10020 Phone: +64 9 307 1888 Fax: +64 9 375 5361 Email: communicate@unitedtravel.co.nz Website: www.unitedtravel.co.nz Trade Organisations: TAANZ, IATA General Manager: John Willson john.willson@unitedtravel.co.nz Marketing Brand Manager: Anna Rennie anna.rennie@unitedtravel.co.nz Retail Business Manager: Fergus Clark fergus.clark@unitedtravel.co.nz Retail Business Manager: Kylie Oyler kylie.oyler@unitedtravel.co.nz Retail Support: Jacquie McLennan jacquie.mclennan@unitedtravel.co.nz

28

Travel Industry Directory and Information Guide 2012

Tramada Systems Pty Ltd Tramada Systems is a leading provider of travel technology, delivering a range of innovative solutions to travel agencies in Australia and New Zealand. It provides a web based travel management system that interfaces with Amadeus, Galileo and Sabre. There are Standard, Premier and Broker versions of the product. Level 3, 233 Castlereagh Street, Sydney, NSW, 2000, Australia Phone: +61 2 8227 7333 Fax: +61 2 9261 2819 Email: sales@tramada.com Website: www.tramada.com Head of Sales: Leith Mills Leith@tramada.com Head of Operations: Brenton Fear Brenton@tramada.com New Zealand Account Manager: Chris Ellis Chris.Ellis@tramada.com


industry services

Travelport If you’re a travel agency or TMC looking for relevant tools to support and strengthen your business, increase revenue, reduce costs and operate more efficiently, it’s time to explore Travelport. No matter where you operate, and regardless of your size or technology requirements, our solutions are proven for travel companies just like yours. We empower businesses globally through local market focus - a way of operating that makes our customers leaders in the global travel distribution and travel management. We find success through treating every agency and supplier customer as a true partner in travel. Travelport operates in approximately 160 countries and has development capabilities in multiple continents to serve the localised needs of our customers in New Zealand such as our popular mid/back-office solution, CrossCheck Travel Enterprise and low cost carrier solution, Galileo Low Cost Air. If you’d like to find out more, please email Travelport at nz@travelport.com.

Budget Rent a Car

Europcar New Zealand

Level 5 Building 5, Central Park, Penrose, Auckland

73 Orchard Road, Harewood, Christchurch

Private Bag 92144, Victoria Street West, Auckland, 1142

DX: WP23502 Phone: +64 3 357 1638 Freephone: 0800 800 115 (Reservations) Fax: +64 3 357 1639 Email: steven.whyte@europcar.co.nz Website: www.europcar.co.nz New Zealand Sales Manager: Terry Wakefield terry.wakefield@europcar.co.nz

Phone: +64 9 529 7799 Freephone: 0800 BUDGET Fax: +64 9 526 2857 Email: reservations@budget.co.nz Website: www.budget.co.nz Trade Organisations: TAANZ, ITOC Travel Sales Manager: Guy Robinson grobinson@budget.co.nz Travel Account Manager: Jill Wallis jwallis@budget.co.nz

Hetrz Car Rental 801 Wairakei Road, Christchurch, 8053 Private Bag 4716, Christchurch Mail Centre, Christchurch, 8140

DriveAway Holidays DriveAway Holidays is a multi-award winning car rental wholesaler specialising in worldwide car hire and motorhome rental. With competitive pricing and excellence in service, DriveAway aims to be your number one choice for all self-drive holidays.

Level 3, 57 Fort Street, Auckland, 1010

Level 2, 157 Walker Street, North Sydney, NSW, 2060, Australia

PO Box 106151, Auckland City, Auckland, 1143

PO Box 1321, North Sydney, NSW 2059, Australia

DX: CP19083 Phone: +64 9 358 7900 Freephone: 0800 425 453 (Help Desk) Fax: +64 9 358 7901 Email: NZ@travelport.com Website: www.travelport.com/nz Trade Organisations: TAANZ (Allied) Country Manager: Sean Cummins sean.cummins@travelport.com Sales Manager: Lisa Schreivogel lisa.schreivogel@travelport.com

Phone: +61 2 9900 9300 Freephone: 0800 88 55 90 (NZ only) Fax: +61 2 9929 4655 Email: enquiries@driveaway.co.nz Website: www.driveaway.co.nz Trade Organisations: AFTA, CATO, TAANZ (Allied) CEO: Chris Hamill chrish@driveaway.com.au Sales Manager NZ: Penny Henderson pennyh@driveaway.co.nz

Transport/Rentals

PO Box 1225, Christchurch Mail Centre, Christchurch, 8140

Phone: +64 3 358 6789 Freephone: 0800 654 321 Fax: +64 3 358 6756 Email: nzinfo@hertz.com Website: www.hertz.co.nz Trade Organisations: TAANZ (Allied), ITOC (Allied) Marketing Services Manager: Kate Bolton kabolton@hertz.com

NOTES

Avis New Zealand Bldg 4, Level 1, Central Park, 666 Gt South Road, Penrose, Auckland Private Bag 92809, Penrose, Auckland, 1642 Phone: +64 9 526 2800 Freephone: 0800 655 111 Fax: +64 9 526 2857 Website: www.avis.co.nz Trade Organisations: TAANZ (Allied), ITOC (Allied), PATA Travel Sales Manager: Guy Robinson grobinson@avis.co.nz

Travel Industry Directory and Information Guide 2012

29


industry services Super Shuttle New Zealand Level 7 Super Shuttle House, 393 Khyber Pass Road, Newmarket, Auckland, 1023 PO Box 10130, Dominion Road, Balmoral, Auckland, 1446 Phone: +64 9 522 5100 Freephone: 0800 SHUTTLE (748 8853) Fax: +64 9 520 0164 Email: operations@supershuttle.co.nz Website: www.supershuttle.co.nz Trade Organisations: TIANZ, ITOC, NZ Airports Association Sales Manager: Marc Elliott marc.elliott@supershuttle.co.nz Service Delivery Manager: David Comeskey david.comeskey@supershuttle.co.nz

United Vehicle Rentals – United Campervans & alpha Campervans 3 Kingsford Smith Place, Mangere, Auckland, 2022 PO Box 73060, Auckland Airport, Auckland , 2150 Phone: +64 9 275 9919 Freephone: 0800 759 919 Fax: +64 9 275 9969 Email: info@campervan.co.nz Website: www.campervan.co.nz Trade Organisations: NZTIA Managing Director: Kay Howe kay@campervan.co.nz Sales and Marketing: Dennis Mischewski dennis@campervan.co.nz The first motorhome company to be accredited with New Zealand tourism’s Qualmark standard, and the only motorhome company to achieve the prestigious Gold Certification for environmental excellence with Earthcheck. United is a family business big enough to supply superior quality yet small enough to deliver exceptional service and value. Branches-Distributors ◗ Auckland 3 Kingsford Smith Place, Mangere, Auckland 2022 Phone: + 64 9 275 9919 Fax: +64 9 275 9969 ◗ Christchurch 545 Wairakei Road, Burnside, Christchurch 8053 Phone: +64 3 358 8007 Fax: + 64 3 358 8005

30

Travel Industry Directory and Information Guide 2012

NOTES


industry services

CRUISING CHART CRUISE LINE(S)

POPULAR SHIPS

PAX

HOME BASE AND CRUISING REGION

CLIENT PROFILE

PHONE +61 3 9449 3778 • FAX +61 3 9449 2433 • EMAIL (ENQUIRIES) info@aranuicruises.com.au • EMAIL (BOOKINGS) reservations@aranui.com • WEBSITE www.aranuicruises.com.au Aranui 3

200

Based in Tahiti, main destination to 6 remote Marquesas Islands (Ua Pou, Nuku Hiva, Hiva Oa, Fatu Hiva, Tahuata, Ua Huka) with 2 Tuamotu atolls (Fakarava, Rangiroa). Duration: 14 day cruise, frequency: 16 per year

Soft adventure cruise aboard a 2003 custom built “passenger-freighter” with 86 cabins onboard, bars, restaurant, swimming pool. 12-14 fully guided onshore excursions (visit local villages, tikis, beaches, dance shows, 4WD sightseeing tours), 3 meals/ day included

Oceania Cruises (GSA)

PHONE 0800 456 287 • FAX 09 379 9239 EMAIL nzreservations@globustours.co.nz • WEBSITE www.avalonwaterways.co.nz Avalon Vista

166

European Rivers – Rhine, Main & Danube

Avalon Visionary

128

European Rivers – Rhine and Christmastime cruises

Avalon Panorama

166

European Rivers – Rhine, Main & Danube

Avalon Luminary

138

Rhine, Danube, Main

Avalon Felicity

138

Rhine

Avalon Creativity

140

European Rivers - Seine

Avalon Scenery

138

European Rivers – Rhone, Saone

Avalon Affinity

138

European Rivers – Rhine, Danube, Main, Moselle

Avalon Tranquility

170

Europeans Rivers – Rhine, Danube, Main

Avalon Waterways’ revolutionary new ‘Suite Ships’ offer two full decks of Panorama Suites featuring wall-to-wall panoramic windows that slides back to create unique open-airbalconies Deluxe river cruising aboard Europe’s youngest fleet. Enjoy superb cuisine, regional wines included with dinner along with beer & soft drinks, impeccable service and a range of included on-shore sightseeing

European Rivers – Rhine, Danube, Main

Avalon Tapestry 164

European rivers - Danube

Avalon Angkor

32

Mekong River, South East Asia

Explore south east Asia in pure luxury on this brand new ship and experience all that the Mekong has to offer

MS Mayfair

148

Nile river, Egypt

Sail through 5-thousand years of history in luxury

MS Kasr Ibrim

130

Lake Nasser, Egypt

Victoria Jenna

378

Yangtze River, China

Victoria Anna

258

88

Galapagos Islands, South America

Amabella

Amadante Amadolce

150-162

Mediterranean, South America, Trans Atlantic, Europe

Sophisticated couples (40-65) seeking a premium cruise experience. Casual Elegance

Marina

1250

Mediterranean, West & Atlantic Islands, South Pacific, New Zealand, South America, Trans Atlantic, Panama & Central America, Caribbean, British Isles, Scandinavia & Baltic, Arctic North Atlantic, World Cruise & Sectors, Europe

Sophisticated couples (40-65) seeking a premium cruise experience. Casual Elegance

Nautica

684

Mediterranean, Asia, West & Atlantic Islands, Africa (North & Middle East), World Cruises & Sectors, Scandinavia & Baltic, Arctic North Atlantic, British Isles, Europe

Sophisticated couples (40-65) seeking a premium cruise experience. Casual Elegance

Regatta

684

South America, Caribbean, Panama & Central America, South Pacific & New Zealand, Panama & Central America, Trans Atlantic, Mediterranean, Canada & New England

Sophisticated couples (40-65) seeking a premium cruise experience. Casual Elegance

Riviera

1250

Mediterranean Caribbean, West & Atlantic Islands, Europe

Sophisticated couples (40-65) seeking a premium cruise experience. Casual Elegance

350

Scandinavia, Baltic, British Isles, Mediterranean, India & Indian Ocean, Asia, Africa (North & Middle East), Norwegian Fjords, West & Atlantic Islands

Cultured clients (50-70) seeking more destination focussed cruising.

Seven Seas Voyager

694

Mediterranean, Africa (North & Middle East), Trans Atlantic, World Cruises & Sectors, India & Indian Ocean, South Pacific & New Zealand, British Isles, Arctic North Atlantic, Norwegian Fjords, Scandinavia & Baltic, West & Atlantic Islands

Luxury Cruisers after all-inclusive experience. 30-65yrs old, itinerary intensive, casual country club ambience.

Seven Seas Mariner

690

Mediterranean, Europe, Trans Atlantic, Caribbean, South America World Cruise & Sectors

Luxury Cruisers after all-inclusive experience. 30-65yrs old, itinerary intensive, casual country club ambience.

Seven Seas Navigator

494

Bermuda, Caribbean, South America, Caribbean, Panama & Central America, Alaska & Canada West, Canada & New England

Luxury Cruisers after all-inclusive experience. 30-65yrs old, itinerary intensive, casual country club ambience.

Europe, Paris, Amsterdam, Mature travellers 40+ Regensburg, Linz, Melk, Budapest, Prague, Bucharest, Provence, Portugal, Spain

Voyages of Discovery (GSA)

Discovery

700

World Cruise & Sectors, Cultured clients (50-70) Africa (North & Middle seeking more destination East), Asia, India & Indian focussed cruising. Ocean, Mediterranean, Scandinavia & Baltic, British Isles, West & Atlantic Islands, Arctic North Atlantic, Norwegian Fjords, British Isles, Europe

Voyager

550

Europe, Caribbean, South America, Panama, Trans Atlantic

Amalegro Amalyra Amaverde

CLIENT PROFILE

684

Discover the unique natural wonders and historic treasures of this region

PHONE 09 302 5780 or 0800 278 687 • FAX 09 302 0970 • EMAIL info@aptouring.co.nz Amacello

Regent Seven Seas Cruises (GSA)

Deluxe explorations in China’s rich history & culture

APT GROUP APT Europe River Cruises (OP)

HOME BASE AND CRUISING REGION

Insigna

Swan Hellenic Minerva (GSA)

Avalon Imagery 170

Santa Cruz

PAX

EMAIL cruise@cruising.co.nz • WEBSITE www.cruiseholidays.co.nz

AVALON WATERWAYS Avalon Waterways (W)

POPULAR SHIPS

CRUISING HOLIDAYS PHONE (09) 523 7788 • FAX (09) 537 7780

ARANUI CRUISES Aranui Cruises

CRUISE LINE(S)

Cultured clients (50-70) seeking more destination focussed cruising.

Travel Industry Directory and Information Guide 2012

31


industry services CRUISE LINE(S)

POPULAR SHIPS

HOME BASE AND CRUISING REGION

PAX

CLIENT PROFILE

Aegean Odyssey

350

Europe, Mediterranean, Africa (North & Middle East), Egypt & Nile

Cultured clients (50-70) seeking more destination focussed cruising, with an keen interest in ancient civilisations and history.

Cristal, Louis Louis Cruise Lines Majesty (GSA Australia Aquamarine and NZ) Coral

170-227

12001500

Orient Queen

Thomson Cruises (GSA Australia and NZ)

Dream, Island Escape, Destiny, Spirit, Celebration

Mid-size ships 12001500

Caribbean, Costa Rica, Nicaragua, Panama Canal, Eastern Mediterranean (Greek Islands, Turkey, Croatia) and Western Mediteranean (Italy, Sicily, Monaco & French Riviera, Malta, Portugal, Spain, Morocco), Baltic, Northern Europe and Atlantic Ocean crossings

Luxury 4-star sailing experience aboard the largest true sailing ships in the world, where the sailing traditions of the past are married with the comforts of the present. These ships provide a once in a life opportunity to explore small and exotic ports enjoying the unique style of cruising

3 to 16 days itineraries to Canary Islands, Cyprus, Egypt, France, Gibraltar, Greece and Greek Islands, Israel, Italy, Libya, Malta, Morocco, Portugal, Spain, Tunisia

Classic 3.5 – 4-star cruise style offering casual and friendly atmosphere, warm Greek hospitality and attentive service with a focus on experiencing the Mediterranean

7-15 night itineraries Eastern & Western Mediterranean, The Caribbean, The Red Sea & Canary Islands.

3+ plus star traditional British cruising to the Mediterranean. Affordable pricing, appealing to all kinds of travelers including young, mature couples, as well as families and first time cruises

DISCOVER THE WORLD MARKETING PHONE (09) 623 4293 • FAX (09) 537 5324 EMAIL hurtigruten@discovertheworld.co.nz • WEBSITE www.hurtigruten.co.uk Hurtigruten (GSA)

MS Fram

315

Antarctica, Greenland, Iceland, Spitsbergen

Mid 50’s, well travelled, looking for different experience

MS Midnatsol, MS Trollfjord

8001000

Norwegian Coastal Voyages; Bergen – Kirkeness – Bergen – newer Ships

Well travelled, looking for a different experience

MS Nordnorge, MS Polarlys, MS Nordkapp, MS Nordlys, MS Richard With, MS Kong Harald

600 – 700

Norwegian Coastal Voyages; Bergen – Kirkeness – Bergen Mid Generation ships

Well travelled, looking for a different experience

MS Vesteralen, MS Lofoten

400 – 500

Norwegian Coastal Voyages; Bergen – Kirkeness – Bergen More traditional ships

Well travelled, looking for a different experience

Various

Douroazul (W)

Various

2106

Eurodam

2104

Amsterdam

1380

Rotterdam

1404

Ryndam

1260

Maasdam

1258

Veendam

1350

Statendam

1260

Volendam

1432

Zaandam

1432

Westerdam

1916

Oosterdam

1916

Zuiderdam

1916

Noordam

1918

Prinsendam

835

Le Ponant

64

Mediterranean & Iberian Small ship cruisers Peninsula, Red Sea & Persian Gulf, Indian Ocean, Thailand, Malaysia

Le Levant

90

Mediterranean & Iberian Peninsula, South America & Caribbean

Small ship cruisers

Le Diamant

226

Northern Europe & Greenland, Mediterranean & Iberian Peninsula, Antarctica, South America & Caribbean, Asia

Expedition, adventure

Le Boreal

264

L’Aural

264

Northern Europe & Mega launch Greenland, Mediterranean & Iberian Peninsula, South America and Antarctica

Lueftner (W)

9 River Ships

150

Danube, Maine & Rhine Rivers

River cruisers

Pandaw (W)

6 River Ships

48-66

Borneo, India, Myanmar, Mekong

Expedition, adventure

Hurtigruten (W)

14 Ships

Up to 1000

Europe & Scandinavia

All ages

Carnival Cruise Lines (GSA)

25 Ships

1452 Up to 3646

Mediterranean, Alaska, Caribbean, Mexican Riviera, Baja Mexico, Bermuda,Hawaii

Families all age groups

Windstar Cruises (GSA)

Wind Surf

312 148

Europe, Caribbean, Panama Canal

Small ship cruisers

Wind Star Wind Spirit

148

Ponant (W)

Locaboat (W)

32

Alaska Australia & New Zealand Asia and South pacific Bermuda Caribbean Canada & New England Mediterranean & Black Sea Northern Europe & Baltic Sea Hawaii Mexico Panama Canal South America & Antarctica Grand Voyages

All ages from families through to Groups of any denomination

PHONE 09 914 4675 or 0800 2 CRUISE EMAIL cruising@goholidays.co.nz • WEBSITE www.goholidays.co.nz Aranui Cruises (W)

Aranui 3

200

Tahiti & Marquesas Islands

*Refer to Aranui Cruises

Azamara (W)

Azamara Journey

866

Suitable for mature couples seeking a getaway

Azamara Quest 777

Asia, Caribbean, Europe, Mexico, Panama Canal, Transatlantic

150

Rhine, Main, Moselle, Danube, Rhone, Benelux

Four-star plus, deluxe river ships; 35+ professionals (also open ages)

Barefoot Cruises (W)

Reef Odyssey

39

Whitsundays

Boutique cruise company

6-12

France, Germany, Italy, Five-star boutique hotel Netherlands, Belgium, barges; think ‘Rick Stein’ Ireland, Scotland, England (open age) Charters available

Blue Lagoon Cruises (W)

Various

52-72

Yasawa Islands

*Refer to Blue Lagoon Cruises

Captain Cook Cruises (W)

Murray Princess

129

Yasawa Islands, Murray River, Sydney, Great Barrier Reef

Small ship cruising

Coral Princess. 50

Le Boat (W)

CLIENT PROFILE

Nieuw Amsterdam

Holland America Line (GSA)

PHONE (09) 361 3661 • FAX (09) 361 3664 • EMAIL info@eurolynx.co.nz • WEBSITE www.eurolynx.co.nz

European Waterways (W)

HOME BASE AND CRUISING REGION

GO HOLIDAYS – GO CRUISING

EUROLYNX TRAVEL LTD Lueftner River Various Cruises (W)

PAX

• EMAIL reservations@francistravelmarketing.co.nz • WEBSITE www.francistravelmarketing.co.nz

CREATIVE CRUISING PHONE +61 2 8913 0797 • FAX +61 2 9956 7707 EMAIL sales@creativecruising.com.au • WEBSITE www.starclippers.com Star Clippers Star Clipper (GSA Australia Star Flyer and NZ) Royal Clipper

POPULAR SHIPS

FRANCIS TRAVEL MARKETING PHONE 09 444 2298

CRUISING HOLIDAYS continued... Voyages to Antiquity (GSA)

CRUISE LINE(S)

130

Self Drive Canal Boats

2-12

Self Drive Canal Boats

2-12

Portugal & Spain

Four-star deluxe river ships; 35+ professionals (also open ages)

Europe, England, Scotland, Couples, Friends, Families Ireland with children Europe & Ireland

Couples, Friends, Families with children

Travel Industry Directory and Information Guide 2012

Reef Endeavour 156 Carnival Cruises (W)

Various

20523006

Mexican Riviera, Alaska, Europe, Canada New England, Caribbean

Younger singles, couples, children

Celebrity (W)

Various

96-2886

Caribbean, Mediterranean, Trans Atlantic, Alaska, Panama Canal, Hawai’i, Canada, Australia, NZ, Europe and Galapagos Islands

For well-travelled couples and singles of 40 and above. Some ships suited more for children than others. Large ships with a European-style service


industry services CRUISE LINE(S)

POPULAR SHIPS

PAX

HOME BASE AND CRUISING REGION

CLIENT PROFILE

GO HOLIDAYS – GO CRUISING continued... Coral Princess Coral Princess Cruises (W) Coral Princess II

48 50

Exclusive itineraries introduce the very best of small ship adventure / expedition cruising in total comfort and unmatched style

72

Cruise North Expeditions (W)

Lyubov Orlova

122

Canada, Arctic

Ideal for anyone with an inquiring mind who is reasonably fit and in good health

Cunard (W)

Queen Elizabeth

2092

Queen Mary 2

2592

For couples and singles who enjoy a cosmopolitan setting, a floating city at sea with an extensive array of facilities

Queen Victoria

2000

Transatlantic, East USA, Mediterranean, Northern Europe, British Isles, Caribbean, Canary Islands, Canada and New England and World Cruises

Disney Cruise Lines (W)

Various

17504000

Bahamas, Caribbean and Mexico

Great for families with children or grandchildren

Holland America (W)

Various

7932106

Alaska, Asia, Pacific, Australia, NZ, Canada, New England, Caribbean, Europe, Hawai’i, Mexico, Panama Canal, South America, Pacific Norwest and World Cruising

The fleet is designed for spaciousness onboard and all ships do suit passengers of all ages. The longer voyage type cruises are more popular with senior passengers Well travelled, early 50's plus

13 Ships

6001000

Bergen to Kirkenes return

Ms Fram

400-500

Antarctica, Disko Bay Greenland

Island Escape Island Passage 20 Cruises (W)

Hauraki Gulf, NZ

Great for a first cruise for fisherman

Le boat (W)

Over 1000 boats

Europe

Open age

Louis Cruises Lines (W)

Various

Mediterranean / Greek Islands

Couples and singles wanting to visit the Greek Isles in moderate comfortable surroundings at a modest price

2-8

Luftner River Cruises (W)

Various

150

Europe River Cruising

MSC Cruises (W)

Various

15663274

Mediterranean, Northern *Refer to MSC Cruises Europe, South America, Ocean Voyages, Caribbean and Southern Africa

Various

14624000

South America, Western Caribbean, Panama Canal, Mexican Riviera, Hawai’i, Mediterranean, Baltic’s and Alaska

NCL ships are best suited to first-time young (and young at heart) couples, single passengers, children and teenagers

Orion Expedition Cruises (W)

Orion

106

Australia, Kimberley, East and South Coast, Great Barrier Reef, Tasmania, Arnhem Land, Papua New Guinea, Asia, NZ Sub-Antarctic Islands, Antarctica ex NZ.

45+

South Pacific, Australia and NZ

For young and young-atheart couples, singles and families with children, Australian Style

Worldwide

Best suited for adults of all ages (although most cruises attract pax over 50 years) and families with children

P&O World Voyages (W)

Pacific Dawn

2000

Pacific Jewel

2014

Pacific Pearl

1856

Pacific Sun

1900

Various

11883052

CLIENT PROFILE

Royal Caribbean International (W)

Various

20005402

Caribbean, Mediterranean, Bermuda, Canada, New England, West and Atlantic Island, British Isles, Atlantic Trans, Scandi-Russia, Panama and Central America, Northern Europe, Bahamas, Mexico, Alaska, South America

From children to Grandparent, RCI cruising is for everybody no matter what your age

Sea Trek Sailing Adventures (W)

Katharina

36

Indonesia

All ages

Silversea (W & OR)

Various

132-540

Worldwide

*Refer to Silversea

Star Clipper (W)

Star Flyer

170-227

Far East, Eastern Mediterranean, Indian Ocean Crossings and the Caribbean

For couples and singles who don’t want a ‘normal cruise ship’ but enjoy sailing

1530

Singapore, Hong Kong, Malaysia, Thailand and Taiwan

No kids club. Virgo and Aquarius cater for families and have kids clubs

Star Clipper Royal Clipper

Star Cruises (W)

SuperStar Aquarius

SuperStar Virgo 1974 SuperStar Libra 1510 Thomson Cruises (W)

Various

4861741

Mediterranean, Canaray Islands, Red Sea

Open age

Tui Tai Adventures (W)

Tui Tai

24

Fiji

A steel mono hulled motor yacht – an off the beaten track sailing adventure

Variety Cruises (W)

Various

8-58

Greece, The Adriatic, The Red Sea, West Africa

Discerning travellers seeking a small ship experience

Viking River Cruises (W)

Various

124-306

China, Egypt, Europe, Russia

*Refer to Viking River Cruises

FREEPHONE 0508 100 111• FREEFAX 0508 700 700 • EMAIL info@innovativetravel.co.nz Nile Cruises Egypt

50+

Norwegian Cruise Lines (W)

P&O Cruises South Pacific (W)

HOME BASE AND CRUISING REGION

PAX

THE INNOVATIVE TRAVEL COMPANY

berths 12001500

POPULAR SHIPS

GO HOLIDAYS – GO CRUISING continued...

The Great Barrier Reef, Kimberley; Across the Top of Australia; Papua New Guinea, Melanesia; New Zealand, Bay of Islands and Vanuatu

Oceanic Discoverer

Hurtigruten (W)

CRUISE LINE(S)

Pandaw (W)

Various

56-66

Asia

Open Age

Paul Gauguin (W)

M/S Paul Gauguin

332

Tahiti, French Polynesia & the South Pacific

Couples and singles 50 +

Princess Cruises (W)

Various

6883150

Caribbean, Canada & New England, Alaska, Mexico, Panama Canal, Europe, Northern Europe, Baltic, Scandinavia, Australia, New Zealand, Asia, Africa, Pacific Islands, Hawai’i, Tahiti and South America

Best suited to couples of all ages, families with children and teenagers and singles who like to mingle in a big ship choice, small ship feel

Ti-Yi

120

Tu-Ya

120

Presidential Nile Cruise

110

Egypt

Open age

Sonesta Cruises

Viking River Cruises

Oberoi Philae Cruise

120

Dahabiya

16

Pakhomov, Kirov, Surkov

212

Viking Lavrinenkov

Waterways of the Tsars Footsteps of the Cossacks

Viking Neptune

150

Eastern European Odyssey

Viking Schumann

124

Berlin - Prague - The Elbe

Viking Spirit, Europe, Pride

150

Romantic Danube

Viking Spirit, Europe, Pride

The Grand European

Viking Sun

198

Treasures of the Rhine

Viking Neptune

150

European Adventure

Viking Spirit, Sky, Pride

Danube Explorer

Viking Europe

Heart of Germany & Xmas Markets

Viking Spirit, Pride

Dutch Journey

Viking Neptune, Sky, Europe, Pride

Holland/Belgium - Tulips & Windmills

Travel Industry Directory and Information Guide 2012

33


industry services CRUISE LINE(S)

POPULAR SHIPS

PAX

HOME BASE AND CRUISING REGION

CLIENT PROFILE

CroisiEurope

THE INNOVATIVE TRAVEL COMPANY continued... Viking River Cruises

Viking Seine

154

Paris & the Heart of Normandy

Viking Burgundy

Burgundy & Provence

Viking Seine, Burgundy

France’s Finest

CRUISE LINE(S)

Open age

POPULAR SHIPS Rhone Princess

PAX 150

CLIENT PROFILE Open age

France Modiglian

Danube

Seine Princess

Seine - France

Leonard De Vinci

Rhine

Viking Peterhof

196

Russia

Botticelli

Viking Legend

189

Europe

Vasco Da Gama

Viking Freya

190

Viking Idun

190

Viking Njord

190

Viking Odin

190

Viking Century Sky

306

Viking Century Sun

306

Viking Emerald

256

M/S Chernishevsky, Dostoevsky, Litvinov

270

Russia, Baltics, Central Asia, Scandinavia, Ukraine

Variety Cruise

50

M/S Russ

255

Russia, Baltics, Central Asia, Scandinavia, Ukraine

Zeus Casual Cruises

50

Russian Waterway Cruises

M/S Shevchenko

255

Kiev to Istanbul

Monarch Lines

The Baltics

Global Adventures

Russian Waterway Ferries

MS Regina Baltica & MS Victoria

255

The Baltics

Star Clipper

Royal Clipper

228

Star Clipper

170

Western Mediterranean, Caribbean

Star Flyer

170

Dalmatian Cruises

various

16-34

Adriatic Coast, Croatia

Adriatic Cruises

MV Arion

320

Adriatic

MSC

MSC Lirica

1500

Italy, France, Spain

MSC Opera

1700

Italy, Greece, Croatia, Turkey

Hydrafoil

200300

Vienna, Budapest Eastern Europe

St -Odile

120

Russian Waterway Cruises

HOME BASE AND CRUISING REGION

Duoro - Portugal

Fernao De Magalhaes Infante D. Henrique Beethoven

Danube

Europe

China

MS Belle De Cadix

170

Guadiana, Guadalquivir - Spain

Vivaldi

150

Danube

Belle Adriatique

200

Croatia and Red Sea Greece & Turkey Greek Islands and Red Sea Black Sea

Catamaran

Greek Islands and Red Sea Greek Islands and Red Sea

Cycle & Sail

16-34

Greece/Turkey/Croatia/ Vietnam

MSC CRUISES FREEPHONE 0508 4278 473 • FAX +61 2 8270 4040 • EMAIL MSC.cruises@msc.com.au WEBSITE www.msccruises.com.au MSC Cruises (GSA)

MSC Divina

4345

Cruising ex Venice to Mediterranean from 19 May 2012

The newest ship in the fleet MSC Divina will offer class and style as well as the exclusivity of MSC Yacht Club and the wellness of the Aurea Suites. Joining the fleet in May 2012

MSC Fantasia

3274

Cruising ex Genoa to Mediterranean

Stylish elegant charm makes her a queen of the sea, christened in December 2008 and offering the stylish contemporary design. The 71 MSC Yacht Club suites are exactly like the excecutive club in a 5 star hotel and the new Aurea Suites offer a great package for those lookign for health and wellbeing.

MSC Splendida 3274

Cruising ex Genoa to Mediterranean

Sister ship to MSC Fantasia, launched July 2009 with mini bowling alleys, modern contemporary designs, eco friendly cruising and the exclusive MSC Yacht Club and the wellness of the Aurea Suites with included treatments taken in the spa onboard

MSC Magnifica 3013

Cruising the Mediterranean and Northern Europe

4th in the “Musica Class, christened in March 2010 and offering the beautiful warmth of Italian contemporary style

MSC Poesia

Cruising Mediterranean, Northern Europe, Caribbean and Ocean Voyages

3rd in the “Musica Class”, state of the art elegance and design

Eastern Mediterranean (Greek Islands), Far East Scandinavia

Greek Island Cruises CroisiEurope

Rhine

Princesse Sissi Camargue

Rhone, Saone - France

Boheme

Danube

Symphonie Douce France

Rhine

Mistral

Rhone, Saone - France

Van Gogh

34

Renoir

Seine - France

Monet

Danube

Michelangelo

Po & Venice

Victor Hugo

Tizsa - Hungary

Mona Lisa

Rhine

Travel Industry Directory and Information Guide 2012

3013


industry services CRUISE LINE(S)

POPULAR SHIPS

PAX

HOME BASE AND CRUISING REGION

CLIENT PROFILE

MSC Orchestra

3013

Cruising Mediterranean, South America and Ocean Voyages

2nd in the “Musica Class” with elegance and Italian charm

InnerSea Discoveries (W)

MSC Musica

3013

Cruising Mediterranean, South America and Ocean Voyages

1st in the “Musica Class”, a popular ship offering excellent charm and style

Adventure Cruising

Wilderness Discoverer

76

Louis Cruises

Fleet of 9

968 1800

Greek Islands/ Mediterranean

Open Age

Marco Polo

820

Amazon & West Indies, Baltic Cities & Russia, British Isles, Caribbean, Europe

Open Age

2069

Cruising Northern Europe, Abu Dhabi and Emirates and Ocean Voyages

3rd in the “Lirica Class with contemporary designs

MSC (W)

Fleet of 12 ships

14923959

Open Age, Family

MSC Sinfonia

2087

Cruising Mediterranean, South Africa and Ocean Voyages

2nd in the “Lirica Class with relaxing charm

Europe, Caribbean, South America, North America, South Africa, Ocean Voyages

MSC Armonia

2087

Cruising Mediterranean, South America and Ocean Voyages

1st in the “Lirica Class offering a cosmopolitan atmosphere

Norwegian Cruise Line (NCL) (W)

Fleet of 10 ships

14622402

Open Age

MSC Melody

1492

Cruising Mediterranean, South Africa and Ocean Voyages

Intimate charm and personal style

Alaska, Caribbean, Northern Europe, Mediterranean, Panama Canal, Mexican Rivera, Bahamas, Canada / New England, Hawaii

Nicko Tours (GSA)

Fleet of 30 vessels

56-280

Europe & Russian Waterways

Value Based / German Speaking

Orion Expedition Cruises (W)

Orion & Orion II 106

Australia, Antarctica, East Timor, Papua New Guinea, Asia

Luxury Adventure

Princess Cruises (W)

Fleet of 18 Ships

670 – 3100

French Polynesia, Alaska, South Pacific, Caribbean, Mediterranean, Panama, Mexican Rivera, South America, Asia & Europe, World Cruises

Open Age

• FAX 09 917 4443 • EMAIL

124-212

Europe, Russia, Mekong Rivers

Open Age

12 22

Safari Explorer

40

Aranui 3

200

M/V Aqua

24

M/V Aria

32

Luxury Adventure Cruising

Tahitian Islands

Open Age – Freighter Cruising

P&O South Pacific (W)

Fleet of 4

1800 2020

Australia, New Zealand, South Pacific

Open Age, Family

710 +

World Cruises / Europe

Luxury / Expedition

P&O International (W)

Fleet of 7

Amazon (Peru)

Selected ships may be adult only

Royal Caribbean International (W)

Fleet of 22 Ships

20005402

Europe, Middle East, Caribbean, Bahamas, Asia, Alaska, North America, South America, South Pacific

Open Age

Seabourn (GSA)

Fleet of 6

208-450

Med, Northern Europe, Open Age Luxury Cruising Asia, Sth America, India & Africa, Caribbean, Trans Atlantic, World Cruises

Sea Cloud Cruises (W)

Sea Cloud, River Cloud

64

Caribbean, Mediterranean, All Ages Luxury Northern Europe

Sea Dream Yacht Club (W)

Sea Dream I & Sea Dream II

110

Casual Luxury Cruising East & Western Mediterranean, Caribbean, South America

Silversea Cruises (W)

Fleet of 6 ships 132-540

Star Clippers (W)

Royal Clipper, Star Clipper, Star Flyer

170-227

Tahiti, Asia, Mediterranean, Greek Isles, Caribbean

Sailing Ship Experience

Star Cruises (W)

Virgo

1804

Asia

Open Age

Libra

732

Luxury

Adventure Canada (OR)

Clipper Adventurer

118

Arctic, Eastern Canada

Open Age Exploration and Adventure

Captain Cook Cruises (W)

Murray Princess

50 – 120

Murray River / Sydney Harbour, Fiji, Great Barrier

Open Age / Family

Fleet of 23+ ships

20523646

Caribbean, Bahamas, Mexico, Hawaii, Alaska, Canada & New Open Age / Family England, Europe, Transatlantic, Tahiti & Fiji Islands

Fleet of 11 ships

92-2886

Fleet of 4 ships 334-650

Coral Princess Oceanic Cruises (W) Discoverer, Coral Princess & Coral Princess II

46-72

Via Australis, 136-210 Stella Australis

Costa Cruises Fleet of 15 (OR) ships

13043780

Queen Mary 2

2620

Queen Victoria

2014

Queen Elizabeth

2092

Holland America (W)

Fleet of 15 ships

Hurtigruten

Fleet of 14 ships

Ocean Countess

Alaska, Mexico, Hawaii, Columbia & Snake Rivers, Alaska

Asia, Europe, Black Sea, South America, West Indies, Trans Oceanic

Cunard (W)

Alaska

MSC Lirica

694

Cruceros Australis (W)

60

Marco Polo (OR)

Azamara Club Journey & Quest Cruises (W)

Classic International Cruises (GSA)

Wilderness Adventurer

4th in the “Lirica Class” offers pioneer designs and distinct Italian flavour

Safari Spirit American Safari Cruises Safari Quest (W)

Celebrity Cruises (W)

CLIENT PROFILE

Cruising Mediterranean, Northern Europe, South America and Ocean Voyages

AMA Waterways (W) 12 Vessels

Carnival (W)

HOME BASE AND CRUISING REGION

2055

admin@cruiseworld.co.nz • WEBSITE www.cruiseworld.co.nz

Aqua Expeditions (W)

PAX

MSC Opera

TRAVEL MARKETING CRUISE WORLD PHONE 09 917 4440

Aranui Freighter Cruises (W)

POPULAR SHIPS

TRAVEL MARKETING CRUISE WORLD continued...

MSC CRUISES continued... MSC Cruises (GSA)

CRUISE LINE(S)

Europe, Caribbean, Alaska, Australia, New Zealand, South Pacific, Panama Canal, South America, North America, Transatlantic

Open Age 5-Star

Australia, Asia, Europe, Ocean Voyages

45+ Boutique Traditional

Australia - Great Barrier Reef, Kimberley, New Zealand, Papua New Guinea, Melanesia

Expedition

South America - Patagonia Expedition Mediterranean, Norwegian Open Age, Children’s club Fjords, Baltic, Caribbean, Transatlantic, Sth America, China & Sth East Asia Transatlantic, Mediterranean, Caribbean & World Cruise

Open Age

7942272

Worldwide

Open Age

100-656

Norway, Antarctica

Open Age

Caribbean, Mexico, South Open Age America, North America, Mediterranean, Northern Europe, Asia, South Pacific, Alaska, Antarctica, Arctic, Central America

Tauck River Cruising (W)

Fleet of 3 ships 118

European Waterways

45+ Luxury River Cruising

The World (GSA)

The World

300

Worldwide

Luxury Cruising Apartment Style

Travel Dynamics International (W)

Callisto

34

Europe, South America, Africa

Small ship cruising

Corinthian II

114

Yorktown

138

Wind Spirit, Star & Surf

148-312

Europe / Caribbean

Luxury Yacht Cruising

Windstar (W)

Travel Industry Directory and Information Guide 2012

35


industry services CRUISE LINE(S)

POPULAR SHIPS

PAX

HOME BASE AND CRUISING REGION

CLIENT PROFILE

POPULAR SHIPS

PAX

VIKING RIVER CRUISES PHONE 0800 447 913 • FAX 0061 2 9299 9226

WORLD JOURNEYS continued...

• EMAIL newzealand@vikingrivercruises.com • WEBSITE www.vikingrivercruises.com.au

OrientExpress (W)

Viking River Cruises (W)

Wind Spirit, Star & Surf

148-312

Viking Aegir (Built 2012)

190

Viking Njord (Built 2012)

190

Europe; Rhine, Main and Danube Rivers

Staterooms = 95 (2 Explorer Suites, 7 Veranda Suites, 39 Veranda, 22 French Balcony, 25 Standard)

Europe; Rhine, Main and Danube Rivers

Staterooms = 95 (2 Explorer Suites, 7 Veranda Suites, 39 Veranda, 22 French Balcony, 25 Standard)

Europe; Rhine, Main and Danube Rivers

Staterooms = 95 (2 Explorer Suites, 7 Veranda Suites, 39 Veranda, 22 French Balcony, 25 Standard)

Viking Idun (Built 2012)

190

Europe; Rhine, Main and Danube Rivers

Staterooms = 95 (2 Explorer Suites, 7 Veranda Suites, 39 Veranda, 22 French Balcony, 25 Standard)

Viking Freya (Built 2012)

190

Europe; Rhine, Main and Danube Rivers

Staterooms = 95 (2 Explorer Suites, 7 Veranda Suites, 39 Veranda, 22 French Balcony, 25 Standard)

Viking Odin (Built 2012)

190

Europe; Rhine, Main and Danube Rivers

Staterooms = 95 (2 Explorer Suites, 7 Veranda Suites, 39 Veranda, 22 French Balcony, 25 Standard)

Viking Prestige 189 (Built 2011)

Europe; Danube River

Staterooms = 97 (2 Suites,67 French Balcony, 22 Standard, 6 Single)

Viking Legend (Built 2009)

189

Europe; Danube River

Staterooms = 97 (2 Suites,67 French Balcony, 22 Standard, 6 Single)

Viking Sun (Built 2006)

198

Europe; Rhine River

Staterooms = 99 (37 French Balcony, 30 Deluxe, 32 Standard)

Viking Helvetia 198 (Built 2006)

Europe; Rhine River

Staterooms = 99 (37 French Balcony, 30 Deluxe, 32 Standard)

Viking Fontane 110 (Refurbished 2010)

Europe; Moselle, Rhine, Main & Elbe Rivers

Staterooms = 56 (8 Deluxe, 48 Standard)

Viking Schumann (Refurbished 2011)

110

Europe; Elbe River.

Staterooms = 56 (8 Deluxe, 48 Standard)

Viking Europe (Built 2001)

150

France; Saône, Rhône Rivers

Staterooms = 75 (63 deluxe, 12 standard)

Viking Neptune 150 (Built 2001)

France; Saône, Rhône Rivers

Staterooms = 75 (63 deluxe, 12 standard)

Viking Primadonna (Built 1998)

148

Eastern Europe; Danube River

Staterooms = 78 (40 Veranda, 30 Standard, 8 Singles)

Viking Surkov (Refurbished 2008)

210

Russia; Neva, Svir and Volga Rivers.

Staterooms = 106 (2 Suites, 96 Deluxe, 6 Standard, 2 Singles)

Viking Kirov (Refurbished 2009)

210

Russia; Neva, Svir and Volga Rivers.

Staterooms = 106 (2 Suites, 96 Deluxe, 6 Standard, 2 Singles)

Viking Pakhomov (Refurbished 2011)

210

Russia; Neva, Svir and Volga Rivers.

Staterooms = 106 (2 Suites, 96 Deluxe, 6 Standard, 2 Singles)

Viking Peterhof 192 (Refurbished 2012)

Russia; Neva, Svir and Volga Rivers.

Staterooms = 98 (4 Suites, 2 Junior Suites, 60 Veranda, 32 Deluxe)

Viking Emerald 264 (Built 2011)

China; Yangtze River

Staterooms = 128 (2 Explorer Suites, 14 Suites, 4 Jr. Suites, 108 Veranda)

WORLD JOURNEYS PHONE (09) 360 7311 or 0800 117 311 • FAX (09) 360 7313 • EMAIL info@worldjourneys.co.nz • WEBSITEwww.worldjourneys.co.nz Katarina Line (W)

36

CRUISE LINE(S)

A fleet of classic motorsailing ships.

20-40

Croatia and the Adriatic

Safari Explorer, American Safari Cruises Safari Quest, (W) Safari Spirit

12-36

Alaska; Columbia & Snake “Luxury in Pursuit of Rivers; Hawaii; Mexico’s Adventure”. Sea of Cortez

Galapagos Islands (W)

40 – 92

Galapagos Islands

La Pinta, Isabela II, Santa Cruz

Clients seeking a relaxing casual holiday in the sun.

4 - 5-star small ship cruising for clients interested in nature and wildlife experiences.

Travel Industry Directory and Information Guide 2012

Cruceros Australis (W)

HOME BASE AND CRUISING REGION

CLIENT PROFILE

Afloat-inFrance

6 - 12

The canals and waterways 5-star luxury barging. of France

Road to Mandalay

86

Burma – The Irrawaddy River

5-star luxury river cruising.

M/V Via Australis;

128

Patagonia, Chile

5-star expedition style cruising.

Stella Australis Amazon cruising (W)

Nile cruising (W)

Iberostar Grand 144 Amazon

Manaus, Brazilian Amazon 5-star cruising for discerning travellers.

MV Aqua

24

Iquitos, Peruvian Amazon

MV Aria

32

Iquitos, Peruvian Amazon

MS Hamees

145

MS Sunray

124

MS Misr (Steamship)

48

MS Darakum

88

Skorpios II

The Nile, Egypt

5-star Nile cruises

130

Ex Puerto Montt, Chile

Expedition style cruising of the Chilean Fjords.

Skorpios III

100

Ex Puerto Natales, Chile

Antarctica XXI (W)

Ocean Nova

62

Ex Punta Arenas, Chile

Fly/Cruise option for those with little time.

Antarctic Dream (W)

MV Antarctic Dream

80

Ex Ushuaia, Argentina

Expedition style cruising.

Travel Dynamics

Corinthian II

114

Worldwide

5 star luxury cruising for clients interested in culture and history

Skorpios Cruises (W)

To advertise in this years Traveltrade Cruising Guide call Julianne on 021 169 3541 and get great exposure in print and online


WHOLESALERS

Travel Industry Directory and Information Guide 2012

37


0508 146 446* OR (09)914-4000 *PLEASE NOTE: This number is available for callers from outside the Auckland calling area and not available for use by mobile phone YOUR WHOLESALER FOR: Abu b Dhabi, h b Affi ffinity Cruises, Aranui Cruises. Australia, Azamara, Bali, Barefoot Cruises, Blue Lagoon Cruises, Bora Bora Cruises, Canada, Captain Cook Cruises, Carnival, Celebrity, China, Club Med, Cook Islands, Coral Princess Cruises, Cruise North Expeditions, Cunard, Disney Cruise Lines, Dubai, Europe, European Waterways, Fiji, Hawaii, Holland America, Hong Kong, Island Escape, Le Boat, Louis Cruise Lines, Luftner River Cruise, Malaysia, Mongolia, MSC Cruises, New Caledonia, Niue, Norfolk Island, Norwegian Cruise Line, Oman, Orion Expeditions, Pandaw, Paul Gauguin, P & O Cruises, Princess Cruises, Royal Caribbean International, Samoa, Sea Trek Sailing Adventures, Silversea, Singapore, Star Clipper, Star Cruises, Tahiti, Thailand, Thomson Cruises, Tonga, Tui Tai Adventure Cruising, Turkey, United Kingdom, USA, Vanuatu, Variety Cruises, Viking River Cruises, Vietnam.

GO Holidays

Level 4, 66 Wyndham Street, P O Box 505, Auckland 1140 DX CR51001 P: +64 9 914 4000 F: +64 9 377 0111 Freefax 0800 604 605 Email enquiries@goholidays.co.nz Website www.goholidays.co.nz Trade Organisations TAANZ, OTOC General Manager: Jason Buckley jbuckley@goholidays.co.nz Operations Manager: Lily Huch lhuch@goholidays.co.nz Sales Manager: Cath McLeod cmcleod@goholidays.co.nz

Club Med

Level 5, 66 Wyndham Street P O Box 3075, Auckland 1140 DX CR51001 Freephone 0800 288 200 P: 09 300 5760 Email agents@clubmed.co.nz (reservations) Website www.clubmed.co.nz Groups: groups@clubmed.co.nz Product Name: Club Med Resorts - Americas/West Indies/Caribbean; Club Med Resorts - Asia/Pacific; Club Med Resorts - Europe/Africa/ Indian Ocean Trade Organisations TAANZ (Allied), OTOC

GO Sports & Events

Specialists in worldwide group travel, sports packages and a range of exhilarating events. P: 09 914 4681 Email sports@goholidays.co.nz groups@goholidays.co.nz Website www.gosportsandevents.co.nz

Conference and Incentive Travel Management P: 09 914 4035 Website www.gocim.co.nz www.ourbackyardcollection.co.nz

DTN Drive Holidays - The Ultimate in Self-Drive Holidays!

Level 4, 66 Wyndham Street P O Box 505, Auckland 1140 DX CR51001 P: +64 9 914 9101 F: +64 9 523 9240 Email res@dtnholidays.co.nz Website www.goholidays.co.nz

Travel Indochina

GSA GO Holidays Level 4, 66 Wyndham Street P O Box 505, Auckland 1140 DX CR51001 P: +64 9 917 4902 F: +64 9 522 8805 Email res@travelindo.co.nz Website www.travelindochina.co.nz

Wendy Wu Tours Pty Ltd

GSA GO Holidays, Level 4, 66 Wyndham Street P O Box 505, Auckland 1140 DX CR51001 P:+64 9 917 4902 F: +64 9 522 8805 Email wendywutours@goholidays.co.nz Website www.wendywutours.co.nz Trade Organisations IATA, AFTA, CATO

Silversea

NZ official representative - GO Holidays Level 4, 66 Wyndham Street P O Box 505, Auckland 1140 DX CR51001 Freephone 0800 2 CRUISE P: 09 914 4675 F: 09 309 5969 Email cruising@goholidays.co.nz


wholesalers A Walker’s World & Cycling Europe 306 Lake Road, Takapuna, Auckland, 0622 PO Box 32205, Devonport, Auckland, 0744 DX: DP66027 Phone: +64 9 486 7473/1 Fax: +64 9 484 0091 Email: walkworld@xtra.co.nz Website: www.cycling-europe.com and www.walkersworld.co.nz Trade Organisations: TAANZ General Manager: Jill Grant jill@walkworld.co.nz Contact: Therese Brooking therese@walkworld.co.nz Contact: Shona Bray shona@walkworld.co.nz

AAT King’s Australian and New Zealand Tours Auckland Sales Office Level 2, 15 Day Street, Newton, Auckland PO Box 68640, Newton, Auckland, 1010 DX: CP27510 Phone: +64 9 300 1596 Freephone: 0800 500 146 Fax: +64 9 379 2372 Email: aatkings@aatkings.co.nz Website: www.aatkings.com Trade Organisations: AFTA, IATA, ITOA, TCA, ITOC Managing Director: Tammy Marshall Director of Marketing: Jeff Lim Sales Manager New Zealand: Reece Scott reece.scott@aatkings.co.nz Operations Manager: Bruce Gentry bruce.gentry@aatkings.co.nz

Active Asia Limited NZ’s specialist Asia wholesaler. We can create customized holidays, book hotels, cruise, cycle, trek and adventure options throughout Asia. We sell train bookings too! Specialist in Vietnam, Cambodia, Laos, Thailand, Japan, Korea, China, Taiwan, Borneo, Malaysia, Philippines, Hong Kong, Singapore, Myanmar and Maldives. PO Box 99557, Newmarket, Auckland, 1149 DX: CP29511, Ponsonby Phone: +64 9 360 7669 Fax: +64 9 376 1132 Email: sales@activeasia.co.nz Reservations Supervisor: Catherine Howard sales@activeasia.co.nz Sales Executive: Lisa Linn lisa@activeasia.co.nz

APT Group Ltd

AIM Holidays Boutique Wholesaler selling Australia and beyond. Contact us for shows, sporting events and ground requirements including Accommodation, rental cars, campervans etc.

APT Group is a family owned company specialising in global touring and cruising. APT ensure continued success by taking an innovative approach in taking travelers to the world’s greatest destinations.

137 Sunnbrea Road, Hillcrest, Auckland, 0627

Suite 4, Level 1, 20 Augustus Terrace, Parnell, Auckland

PO Box 1310, Auckland, 1140

PO Box 137276, Parnell, Auckland, 1151

DX: CX10152 Auckland Phone: +64 9 444 2298 Freephone: 0800 422 784 Fax: +64 9 442 4228 Email: reservations@aimholidays.co.nz Website: www.aimholidays.co.nz Trade Organisations: TAANZ Managing Director: Tony Smith tony@aimholidays.co.nz Marketing: Kerry Cook kerry@aimholidays.co.nz Reservations: Becky Evans reservations@aimholidays.co.nz

DX: EX10986 Phone: +64 9 302 5780 Freephone: 0800 APTOURS (0800 278 687) Fax: +64 9 302 0970 Email: nzinfo@aptouring.co.nz Website: www.aptouring.co.nz Trade Organisations: TAANZ, NZTIA, IATA, ITOC National Sales Manager: Anne Waterhouse anne.waterhouse@aptouring.co.nz Operations Manager: Ajay Vagha ajay.vagha@aptouring.co.nz

Product Name AIM Accommodation AIM Holidays AIM Showtime Apollo Campervans and Rental Cars Australian FI Grand Prix Australian Pinnacle Tours Avis Rental Car Britz Campervans Clipsail 500 Adelade Colonial Tramcar Restaurant Europcar Australia Grayline Greyhound Australia Hertz Australia Holiday Autos Indy Car Grand Prix Kea Campers Limousine Transfers Maui Campers Northern Territory - General RedSpot Car Rental Showbiz Bookings Spirit of Tasmania Sportstix Bookings Swagman Tours Sydney Dinner & Show Cruises Sydney Opera House Tasmania - General Thrifty Car Rental Tour East Travel Coach Victoria - General Victorian Arts Centre Western Australia General

Product Name APT Group (Australia) APT Group (Europe) APT Group (New Zealand) APT Group (North America) Travelmarvel - Coach Touring (Australia) Travelmarvel - Coach Touring (New Zealand) Travelmarvel - Coach Touring (North America) Travelmarvel Canada Travelmarvel Europe

Bentours Bentours is a specialist travel wholesaler with over 30 years experience in Russia, the Baltics, Scandinavia and Antarctica. 333 Remuera Road, Remuera, Auckland PO Box 28610, Remuera, Auckland, 1541 DX: CP 33001 Phone: +64 9 520 1490 Freephone: 0800 443 510 Fax: +64 9 524 4698 Email: enquiry@bentours.com.au Website: www.bentours.com.au NZ General Manager: Greg Osborne Product Name Bentours – Europe

Product Name Active Asia - Independent Asia Holidays, Tours, Hotels and more

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wholesalers DTN Drive Holidays Level 4, 66 Wyndham Street, Auckland, 1140 PO Box 505, Shortland Street, Auckland, 1140

Caribbean, Cuban and Mexican Destinations Specialising in Cuba, The Caribbean, Islands of The Bahamas, Mexico and Miami, West Indies Cricket. PO Box 20, Holmesglen, Victoria, 3148, Australia Phone: +61 3 9018 1761 Freephone: 1800 354 104 Email: mardi@caribbeanislands.com.au Website: www.caribbeanislands.com.au Product Name Caribbean Destination Tours Central America Destination Tours Mexico Destination Tours

Cox & Kings Cox & Kings is the worlds longest established travel company with a heritage spanning over 250 years. Cox & Kings offers a collection of quality small group journeys and tailor- made itineraries around the world. 333 Remuera Road, Remuera, Auckland PO Box 28610, Remuera, Auckland, 1541 DX: CP 33001 Phone: +64 9 520 1490 Fax: +64 9 524 4698 Email: sales@coxandkings.co.nz Website: www.coxandkings.co.nz NZ General Manager: Greg Osborne Product Name Cox & Kings - Africa Cox & Kings - Asia Cox & Kings - Europe Cox & Kings - Middle East Cox & Kings - South/Central America

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Croatia Times Travel New Zealand’s leading Croatia wholesaler for over 15 years, Croatia Times Travel supports agents with expert knowledge and services in Croatia, Slovenia, Italy, Montenegro and other European destinations. Services include accommodation, cruises, yacht charters, self-drives, pilgrimages, adventure travel, specialist groups, and guaranteed fully inclusive tours.

DX: CR51001 Phone: +64 9 914 9101 Fax: +64 9 523 9240 Email: res@dtnholidays.co.nz Website: www.goholidays.co.nz Trade Organisations: TAANZ

182 Lincoln Road, Henderson, Auckland PO Box 104056, Lincoln North, Auckland, 0654 DX: DP92014 Phone: +64 9 838 7700 Freephone: 0800 CROATIA Fax: +64 9 838 7722 Email: office@cttravel.co.nz Website: www.croatiatimestravel.co.nz Trade Organisations: TAANZ, IATA Managing Director: Marija Kapiteli marija@cttravel.co.nz Product Name Balkan Region Bosnia & Herzegovina - FIT/Group Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Italy Italy - FIT/Group Macedonia - FIT/Group Montenegro - FIT/Group Serbia - FIT/Group Slovenia Slovenia - FIT/Group

Destinations Adventure 3A/17 Clearwater Cove, West Park Village, West Harbour, Auckland PO Box 198, Westpark Village, West Harbour, Auckland, 0661 Phone: +64 9 416 1150 Fax: +64 9 416 1183 Email: info@destinations-adventure.co.nz Website: www.destinations-adventure.co.nz Managing Director: Tony O’Callaghan tony@destinations-adventure.co.nz National Sales Rep: Suia Perry suia@destinations-adventure.co.nz

Travel Industry Directory and Information Guide 2012

Eurolynx Travel Ltd Europe destination specialist for land and river arrangements (individuals and groups). Independent wholesaler and kiwi-owned. 20A Georgina Street, Freemans Bay, Auckland 1011 DX: CP29517 Phone: +64 9 361 3661 Fax: +64 9 361 3664 Email: info@eurolynx.co.nz Website: www.eurolynx.co.nz Trade Organisations: TAANZ (Allied), TIDS Managing Director: Tony Franklin-Ross tony@eurolynx.co.nz Manager: David Franklin-Ross david@eurolynx.co.nz Product Name Afloat in France (Orient Express) ATI Tours – The Best of Italy & Europe Austria – FIT/Groups Avis – Europe Car Hire Avis – Motorhomes France Away4awhile – Hotel Narrowboating (UK only) Back Roads Touring – UK & Europe Baltic States – FIT/Group Belgium – FIT/Group Black Prince – Narrowboating Self Drive (UK only)* British Pullman (UK Only) Britrail (UK Only) Brittany Ferries Bulgaria – FIT/Group Celtic Campervans – Ireland (Ireland only) CIE Tours – Ireland CIT – Best of Italy & Europe CIT – Best of Italy & Europe (UK only) City sightseeing – UK & Europe CMCC Motorhomes UK (UK only) Color Line Ferries Condor Ferries Condor Ferries (UK only) Country Cars – Ireland (Ireland only) Croatia – FIT/Group Czech Republic – FIT/Group Denmark – FIT/Group DFDS Ferries Dourozaul (Portugal) El Transcantabrico Train (Spain) Encore Tickets – Britain (UK only)


wholesalers Eurail European Waterways – UK & Europe Hotel Barges Finland – FIT/Group Fjord Line Ferries France – Cycling France – FIT/Group France Villas/self catering Germany – FIT/Group Gota Canal – River/canal cruises Greece – FIT/Group HF Holidays – Walking and cycling* Hoseasons – UK Hungary – FIT/Group Ireland – FIT/Group (Ireland only) Ireland self catering (Ireland only) Italy – FIT/Group Italy – Villas/self catering* Just Go – Motorhomes UK (UK only) Kompas – Coach Touring Le Boat – Europe Canal Boating Self Drive Locaboat Penichette – Europe Canal Boating Self Drive Locaboat Penichette – Europe Canal Boating Self Drive (Ireland Only) Lueftner River Cruises Malta Mansley apartments – UK & Europe McRent motorhomes Germany/Holland/ Spain/Portugal/Italy Motorhomes Italy Netherlands – Cycling & Canal Boat Netherlands – FIT/Group Nicols – Europe Canal Boating Self Drive Northern Belle (UK only) Northlink Ferries (UK only) Norway – FIT/Group Orient Express Orient Express (UK only) Orthodox River Cruises – Russia/Ukraine P&O Ferries Paris apartments Poland – FIT/Group Portugal – FIT/Group Rail – point to point UK/Europe Rail Tours Ireland Renault Eurodrive Road To Mandalay – Orient Express River Cruising in Burma Romania – FIT/Group Royal Scotsman Russia – FIT/Group Slovenia – FIT/Group Smyril Line Ferries Spain – FIT/Group

Spain – Paradores Spain – Villa/self catering Special interest groups tours – UK & Europe Stena Ferries Sweden – FIT/Group Switzerland – FIT/Group TallinkSilja Line* Touring Cars motorhomes Scandinavia United Kingdom – FIT/Group Viking River Cruises Volga Dream (Russia

Welcome to France - Self Catering Accommodation

EuroVista Holidays EuroVista Holidays operates leisurely paced premium small group regional touring holidays (maximum 18 guests per group) in Italy, France, Spain, Portugal, Eastern Europe, Slovenia and Croatia. 99 St Georges Bay Road, Parnell, Auckland, 1052

Eurovillas & Tours Eurovillas and Tours Limited specialises in self-catering ‘Villa’ accommodation and Small Group Tours, in Italy and France. We also offer a range of boutique hotels and B&B accommodation and a selection French Canal Cruises (fully catered), Escorted or Self-guided Walking tours, and Cooking or Language classes/courses. PO Box 109415, Newmarket, Auckland, 1149 Freephone: 0508 387 684 Email: info@eurovillas.co.nz Website: www.eurovillasandtours.co.nz Director: Michele Roberts michele@eurovillas.co.nz

PO Box 25358, St Heliers, Auckland, 1740 DX: CP35502 Phone: +64 9 585 0063 Freephone: 0800 850 800 Fax: +64 9 575 0049 Email: info@eurovista.travel Website: www.eurovista.travel Trade Organisations: TAANZ, IATM, ETOA Director: Frederic Ereny fred@eurovista.travel Managing Director: Paul Leigh paul@eurovista.travel Product Name Croatia & Slovenia EuroVista Europe 2010 (Europe)

Product Name Claudio’s - Passion for Italy and France Claudio’s - Passion of Italy and France Dordogne Cooking School Elegant Cruises & Tours Florence Cooking School French Canal Cruises Hidden Italy Invitation to Tuscany La Bella Toscana La Belle Toscana Le Phenicien - Provence Canal Cruising Living Italy Paris and Rome Apartments Provence Language School Umbria Villa Rentals

Take the Puzzle out of EUROPE, UK & IRELAND Let Us Piece Together The Itinerary

✪ RIVER CRUISING ✪ CANAL BOATS – SELF DRIVE ✪ HOTEL BARGES ✪ MOTOR HOMES ✪ LUXURY TRAINS ✪ WALKING & CYCLING ✪ COACH TOURS Eurolynx Travel Ph: 09 361 3661 or Email info@eurolynx.co.nz

www.eurolynx.co.nz

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wholesalers Experience New Zealand Travel Level 8, AMP Chambers, 187 Featherston Street, Wellington PO Box 25434, Panama Street, Wellington, 6146 Phone: +64 4 473 4470 Freephone: 0800 693 973 Fax: +64 4 473 4471 Email: travel@experiencenz.com Website: www.experiencenz.com Manager: Michael Hall m.hall@stravelnet.co.nz Sales Manager: Denise Campbell travel@experiencenz.com

Fathom Asia Specialist wholesaler to North East Asia including Korea, Taiwan, Japan and the Philippines stopovers, hotel, transfers, day tours, extended tours and packages. 26 Ocean Road, Waiheke Island, Auckland, 1081 PO Box 2557, Shortland Street, Auckland, 1140 DX: CP40508 Waiheke Island Phone: +64 09 372 2506 Freephone: 0800 240 915 Fax: +64 9 372 2507 Email: enquiries@fathomasia.com Website: www.fathomasia.com Contact: Penny Henderson penny@fathomasia.com Product Name Independent and group holidays to Asia

Globus Family of Brands

Francis Travel Marketing We are a general sales agent/representative company, representing overseas companies to the New Zealand Travel Industry. Current accounts include Holland America Line, Carnival Cruise Lines, Windstar Cruises, Ponant Cruises, Luftner Cruises, Pandaw Cruise, AIM Holidays and Tourism Authority of Thailand. 137 Sunnybrae Road, Glenfield, Auckland, 0627 PO Box 1310, Shortland Street, Auckland, 1140 DX: CX10152 Phone: +64 9 444 2298 Freephone: 0800 422 784 Fax: +64 9 442 4228 Email: reservations@francistravelmarketing.co.nz Website: www.francistravelmarketing. co.nz Trade Organisations: PATA, TAANZ Affiliated, ICCA Managing Director: Tony Smith tony@francistravelmarketing.co.nz Sales and Marketing/Cruising: Kerry Cook kerry@francistravelmarketing.co.nz Cruise Reservations Manager: Kelly Bates kelly@francistravelmarketing.co.nz Sales and Marketing/Thailand: Marieanne Ouwehand marieanne@francistravelmarketing.co.nz Product Name AIM Holidays Carnival Cruise Lines Holland America Line Lueftner Cruises Pandaw Cruises Ponant Cruises Tourism Authority of Thailand Windstar Cruises

Garuda Orient Holidays Level 10, 120 Albert Street, Auckland 1141 Freephone: 0508 650 014 Email: res@goh.com.au Sales & Marketing Manager: Julie Rice goh@airlinemarketing.co.nz

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Travel Industry Directory and Information Guide 2012

For more than 80 years, Globus family of brands has been providing a variety of holidays that address the needs of today’s diverse traveller. Whether it’s a fully escorted, premium, independent, or river cruise holiday, with Globus family of brands you will get unmatched value and world-class customer service with every journey. Level 4, 121 Beach Road, Parnell, Auckland PO Box 4322, Shortland Street, Auckland, 1010 DX: CX10042 Phone: +64 9 379 5375 Freephone: 0800 GLOBUS (456 287) Fax: +64 9 379 9239 Email: enquiries@globusfamily.co.nz Website: www.globusfamily.co.nz Trade Organisations: ICCA General Manager NZ: Caroline Moser Marketing Manager: Letitia Eyes leyes@globustours.co.nz National Sales Manager: Steve Ovens sovens@globustours.co.nz Reservations Team Leader: Karyn Ogilvie kogilvie@globustours.co.nz Product Name Avalon Waterways - River Cruising Avalon Waterways - River Cruising (China) Avalon Waterways - River Cruising (Europe) Avalon Waterways - River Cruising (Indochina) Avalon Waterways - River Cruising (Mongolia) Avalon Waterways - River Cruising (South America - Galapagos Island) Cosmos - Coach Touring (Mediterranean) Cosmos - Coach Touring (Northern Europe) Cosmos - Coach Touring (UK & Ireland) Cosmos - Coach Tours Cosmos - Coach Tours (Africa) Cosmos - Coach Tours (Asia) Cosmos - Coach Tours (Europe) Cosmos - Coach Tours (North America) Cosmos Britain & Europe (Plus Egypt and Morocco) Cosmos USA & Canada (Plus South America) Globus - Coach Touring (Mediterranean) Globus - Coach Touring (Northern Europe) Globus - Coach Touring (UK & Ireland) Globus - Coach Tours Globus - Coach Tours (Africa) Globus - Coach Tours (Asia) Globus - Coach Tours (Central/South America) Globus - Coach Tours (Europe) Globus - Coach Tours (North America) Globus Europe & Britain (Plus Egypt and Morocco) Globus USA & Canada (Plus South America & Antartica) Monograms (indepent city stays)


wholesalers

Ibertours Travel Ibertours is a specialist wholesaler to the destinations of Spain, Portugal and Morocco now in its 20th year of operation. With a special emphasis on history and culture, Ibertours is renowned for its trustworthy advice and team’s expertise, local destination knowledge, creative itineraries, detailed quotes, and excellent client documentation. The company focuses on select hotel and heritage accommodation in all areas including rural manors in Spain and Portugal and the attractive Riads of Morocco. The Original Representative in Australia and New Zealand for the El Transcantabrico great train journey and Paradores of Spain as well as being nominated representative in the region of Pousadas de Portugal and Rusticae. Although specialising mainly in FIT work, Ibertours also caters for special groups. Unit 5, 20 Commercial Road, Melbourne, Victoria, 3004, Australia Phone: +61 3 9867 8833 Freephone: 0800 444 843 (NZ) Fax: +61 3 9867 8866 Email: ibertours@bigpond.com.au Website: www.ibertours.com.au Trade Organisations: CATO (Council of Australian Tour Operators) Director: John Ford john@ibertours.com.au Product Name Al-Andalus Express (Aust) - Spain Al-Andalus Train Chauffeur Driven Itineraries - Morocco, Spain, Portugal City Apartments - Spain, Portugal Creative Self-drive - Spain, Portugal El Camino Del Norte - Spain El Transcantabrico Train (Aust & NZ) - Spain Fully Escorted Coach Tours - Morocco, Spain, Portugal Gastromic Self-drive - Spain Paradores Of Spain (Aust & NZ) - Spain Pousadas of Portugal (Aust & NZ) Portugal Riads Heritage Accommodation - Morocco Short Culinary Experience (Spain & Portugal) Tailor-made Special Interest Groups Morocco, Spain, Portugal

Innovative Travel Co Ltd Specialist New Zealand wholesaler for all Middle East, Mediterranean, Russia, Eastern Europe, Italy, Caribbean & Ski Destinations. Comprehensive, flexible travel options for all ages and budgets including luxury & active holidays. Colourful, user friendly brochures. Expect well travelled team available to assist bookings & enquiries. Innovative House, Level 1, 269 Cashel Street, Christchurch PO Box 21247, Edgeware, Christchurch, 8143 DX: DX20160 Phone: +64 3 365 3910 Freephone: 0508 100 111 Fax: +64 3 365 5755 Freefax: 0508 700 700 Email: info@innovative-travel.co.nz Website: www.innovative-travel.com Trade Organisations: TAANZ, T.I.A Managing Director: Robyn Galloway robyn@innovativetravel.co.nz National Sales and Marketing Manager: Carol Wisker carol.innovative@xtra.co.nz Branches-Distributors Auckland Sales Office Phone: +64 09 418 3240 Fax: +64 09 418 3273 Contact: National Sales & Marketing Manager: Carol Wisker Email: carol.innovative@xtra.co.nz Product Name Ancient Kingdoms Holidays Middle East: Bahrain, Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Ancient Kingdoms Holidays:Africa,Greece, Greek Island Cruises, Turkey, Spain, Portugal, Malta, Cyprus, Dubai, Egypt, Jordan, Lebanon, Syria, Morocco, Iran, Bahrain, Oman, Kuwait, Israel, Qatar, France, Mauritius, Seychelles, Maldives, India, China, Vietnam Armenia, Scandinavia, Real Journeys & Cruises

Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe City Italy: Europe City Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Heritage Expeditions: Alaska Heritage Expeditions: Antarctica Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

JTB New Zealand Ltd Japan and Korea Specialists. Level 5, 191 Queen Street, Auckland, 1010 PO Box 4345, Auckland, 1140 DX: CP24116 Phone: +64 9 303 2887 Freephone: 0800 525 725 Fax: +64 9 366 0772 Email: japan.nz@jtbap.com Website: www.jtboi.co.nz Trade Organisations: TAANZ, IATA Sales Manager: Yukari Kato kato_y.nz@jtbap.com Product Name Escorted Tour Free Plan Ghibli Museum Tickets and Much More Guided Small or Large Group Tours Hotels (from 2 through to 5 star) Japan Rail Pass JTB Sunrise Tours Osaka Universal Studio Tickets Ryokans (traditional Japanese guest houses) School & Corporate Trip Ski Tours Tokyo Disney Land Tickets Transfer & Train Tickets

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wholesalers Messe Reps & Travel

Silversea / GO Holidays

Unit 5/ 27 Mt Eden Road, Eden Terrace, Auckland, 1023

Level 4, 66 Wyndham Street, Auckland, 1140

PO Box 26522, Epsom, Auckland, 1344 Phone: +64 9 303 1000 Fax: +64 9 303 5726 Email: info@messereps.co.nz Website: www.messereps.co.nz Trade Organisations: TAANZ, IATA

Pack ya Bags A boutique wholesaler offering worldwide programmes designed around “a reason for travel”. From luxury steam trains to iceberg excursions, diving in the Galapagos, learning to tango in Argentina, camel trekking in Mongolia, wildlife spotting in Southern India. Something VERY different for groups, FITs, incentives. 26 Ocean Road, Waiheke Island, Auckland, 1081 PO Box 2557, Shortland Street, Auckland, 1140

Orion Expedition Cruises Pty Ltd Orion and Orion II offer elegant adventures in remote destinations such as The Kimberley, Papua New Guinea, Antarctica, Borneo, The Inland Sea of Japan and Russian Far East. Attentive yet understated 5-star service is delivered by an experienced crew of 70 to 100 pampered gusest. 2/8 West Street, North Sydney, NSW, 2060, Australia Phone: +61 2 9033 8700 Freephone: 0800 444 462 Fax: +61 2 9033 8799 Email: info@orionexpeditions.com Website: www.orionexpeditions.com Managing Director: Sarina Bratton sbratton@orionexpeditions.com Business Development Manager: Steve McLaughlin smclaughlin@orionexpeditions.com Business Development Executive: Amelya Grey agrey@orionexpeditions.com Product Name Orion Orion - Antarctica Orion - Asia Orion - Australia Orion - New Zealand Orion II

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Phone: +64 9 372 2507 Fax: +64 9 372 2507 Email: info@packyabags.com Website: www.packyabags.com Ray Aucott ray@packyabags.com Product Name “Reason for travel” packages Boutique cruises Climbing, horse riding, trekking Cultural journeys Diving School/educational tours Steam trains/classic journeys Touring Trekking Unusual adventure Wildlife spotting

Rail Plus New Zealand Level 2, 6 Kingdon Street, Newmarket, Auckland PO Box 9868, Newmarket, Auckland, 1149 DX: CX10001 Phone: +64 9 377 5415 Fax: +64 9 374 1950 Email: info@railplus.co.nz Website: www.railplus.co.nz Product Name Australia by rail Canada by rail Europe by rail (Eurail) Eurostar Japan by rail Packages/Trains Sights & Transport UK by rail (BritRail) USA by rail

Travel Industry Directory and Information Guide 2012

PO Box 505, Shortland Street, Auckland, 1140 DX: CR 51001 Phone: +64 9 914 4675 Freephone: 0800 2 CRUISE Fax: +64 9 309 5969 Email: cruising@goholidays.co.nz Website: www.goholidays.co.nz Trade Organisations: TAANZ

Ski Travel Specialists (Division of Travel Designers Ltd) 3 Gilbraltar Crescent, Parnell, Auckland PO Box 37103, Parnell, Auckland, 1151 DX: CP31517 Phone: +64 9 307 1350 Freephone: 0800 100 754 Fax: +64 9 358 2221 Email: julie@skitravel.co.nz Website: www.skitravel.co.nz Trade Organisations: TAANZ Managing Director: Julie Coulston julie@skitravel.co.nz

Sundowners Overland Level 1, 51 Queen Street, Melbourne, Victoria, 3000, Australia Phone: +61 3 9672 5300 Freephone: 0800 174 073 Fax: +61 3 9672 5311 Email: agentsales@sundownersoverland. com Website: www.sundownersoverland.com / www.vodkatrain.com Managing Director: Liz Anderson liz.anderson@sundownersoverland.com Sales Representative NSW/ACT: Amanda Williams amanada.williams@sundownersoverland. com


wholesalers

Tempo Holidays Tempo Holidays is an independent wholesaler specialising in quality product to Europe, the Mediterranean, the Middle East, India and South America. Our team of experienced destination specialists is based in Auckland. 333 Remuera Road, Remuera, Auckland PO Box 28610, Remuera, Auckland, 1541 DX: CP 33001 Phone: +64 9 520 1490 Fax: +64 9 524 4698 Email: info@tempoholidays.co.nz Website: www.tempoholidays.co.nz General Manager: Greg Osborne Product Name Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Travel Indochina Level 4, 66 Wyndham Street, Auckland, 1140 PO Box 505, Shortland Street, Auckland, 1140 DX: CR 51001 Phone: +64 9 917 4902 Fax: +64 9 522 8805 Email: res@travelindo.co.nz Trade Organisations: TAANZ, IATA Operations Manager: Lily Huch lhuch@goholidays.co.nz

Travel Marketing Cruise World Travel Marketing Cruise World is a leading cruise wholesaler and representation company with an experienced and highly knowledgeable team focused on providing an excellent service to travel agents. Travel Marketing Cruise World has an extensive variety of product unique within the New Zealand market. 71B Apollo Drive, North Harbour, Auckland PO Box 302421, North Harbour Post Centre, North Shore City, 0751 DX: BX10642 Phone: +64 9 917 4440 Freephone: 0800 500 732 Fax: +64 9 917 4443 Email: info@cruiseworld.co.nz Website: www.cruiseworld.co.nz Trade Organisations: International Cruise Council of Australasia Director: Joseph O’Sullivan joseph@cruiseworld.co.nz Managing Director: Donal O’Sullivan donal@cruiseworld.co.nz General Manager: Cherryl Browne cherryl@cruiseworld.co.nz Product Name Adventure Canada AMA Waterways (River Cruising) Aranui Freight Crusies Aranui Freighter Cruises Avalon Waterways Azamara Barefoot Cruises Bora Bora Cruise Callisto / Clelia 11 Callisto / Corinthian / Clelia 11 Canada Traveller Captain Cook Cruises Carnival Cruise Line Carnival Cruises Line Celebrity Cruises Classic International Cruises Classic International Cruises Compagnie Fluviale Coral Princess Cruises Corinthian II Costa Cruises Costa Cruises Cruceros Australia Cruceros Australis Cruise North Expeditions Cruise West Cunard Line Cunard Queen Mary 2 Elegant Cruises Galapagos Explorer Hebridean Island Cruises Holland America Hurtigruten Jayavarman Katerina Line Louis Cruises Marco Polo

MSC Cruises Murray River Cruises MV Aqua MV Atmosphere Nicko Tours North Star Cruises Norwegian Cruise Line Norwegian Cruise Line Orion Expedition Cruises P&O International P&O Princess Cruises P&O South Pacific Cruises Pandaw Cruises - Vietnam/Myanmar/ Cambodia Proud Mary Reef Odyessy River Cloud (River Cruising) - Europe Royal Caribbean International Sea Cloud - Europe/Caribbean Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit Seabourn Yacht Club Seadream Yacht Club Silverseas Spirit of Australia Cruises Star Clipper Star Cruises Swan Hellenic Tauck at Sea Tauck River Cruising The World of Residensea The World of Residensea Trans Ocean Cruises Travel Dynamics Travel Marketing Cruise World (incorporating): Cruise Alaska, Cruise Asia, Cruise Australia, Cruise Europe, Cruise Hawaii, Cruise Pacific, Cruise Tahiti & Small ship luxury cruising Tui Tai Cruises Victoria River Cruises – China

UK-Europe Self-Catering 7 Shelly Bay Road, Beachlands, Auckland, 2018 PO Box 282242, Beachlands, Auckland, 2147 DX: EX10957 Phone: +64 9 536 4200 Fax: +64 9 536 4206 Email: info@uk-europe.co.nz Website: www.uk-europe.co.nz Trade Organisations: TAANZ (Allied) Owner/Operator: Carl Mann info@uk-europe.co.nz

Travel Industry Directory and Information Guide 2012

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wholesalers Wendy Wu Tours Level 4, 66 Wyndham Street, Auckland, 1140 PO Box 505, Shortland Street, Auckland, 1140 DX: CR51001 Phone: +64 9 917 4902 Fax: +64 9 522 8805 Email: wendywutours@goholidays.co.nz Website: www.wendywutours.co.nz Trade Organisations: TAANZ, IATA

World Expeditions Small group and all inclusive with over 30 years experience in responsible worldwide adventure travel, World Expeditions have the expertise and knowledge to take your clients to remote and iconic destinations. Utracks - Self guided/guided cycling and walking Europe. Level 2, 35 High Street, Auckland PO Box 137052, Parnell, Auckland, 1151

Williment Sports Travel New Zealand’s leading sports tour operator, offering group and FIT packages, officially sanctioned for Rugby, Cricket, Netball, Tennis, Rugby League, Motor Racing, Horse Racing and much more. Contact our dedicated, friendly and experienced sales support team. Commissions and/or handling fees paid. 43-47 Hanson Street, Mt Cook, Wellington PO Box 589, Wellington, 6021 DX: SP20034 Phone: +64 4 380 2500 Fax: +64 4 380 2501 Email: wlgsales@williment.co.nz Website: www.williment.co.nz Trade Organisations: TAANZ, IATA Managing Director: Natalia Stevenson natalia@williment.co.nz Director: Duncan Garvie duncan@williment.co.nz Director: Peter Barlow peter@williment.co.nz Director: Ross Jamieson ross@williment.co.nz Product Name All Blacks Travel - NZRU Licensed Product Australia Tennis Open (Merlourne) Bledisloe Cup Tours - NZRU Licensed Product Cricket Packages (Australia) Cricket Packages (New Zealand) Cricket World Cup Dubai Sevens Hong Kong Sevens Tours - HKRFU Licensed Product Las Vegas Sevens Melbourne Cup Netball World Cup NRL Grand Final (Sydney) NZI Sevens (Wellington) Rugby World Cup Tri-Nations All Blacks Tours - NZRU Licensed Product Warriors On Tour

46

DX: CP24046 Phone: +64 9 368 4161 Freephone: 0800 350 354 Fax: +64 9 368 4162 Email: enquiries@worldexpeditions.co.nz Website: www.worldexpeditions.com Trade Organisations: TAANZ, IATA General Manager: Tali Emdin tali@worldexpeditions.co.nz Sales Consultants: Kerren Knighton kerren@worldexepitions.co.nz Product Name UTracks - Guided & Self Guided Cycling & Walking Europe World Expeditions - Africa & Middle East World Expeditions - Americas World Expeditions - Asia, Silk Road, Trans Siberian World Expeditions - Australia/New Zealand/ Pacific World Expeditions - Comminity Project Travel World Expeditions - Himalaya World Expeditions - Polar World Expeditions - World Youth Adventures

World Journeys Ltd World Journeys present a personalised tailor-made approach to travel, with unparalleled knowledge and experience of the destinations we sell, offering exciting and innovative independent and escorted travel options for the discerning traveller. 231 Ponsonby Road, Ponsonby, Auckland, 1011 PO Box 47954, Ponsonby, Auckland, 1144 DX: CP30013 Ponsonby Phone: +64 9 360 7311 Freephone: 0800 117 311 Fax: +64 9 360 7313 Email: info@worldjourneys.co.nz Website: www.worldjourneys.co.nz

Travel Industry Directory and Information Guide 2012

Trade Organisations: IATA, TAANZ Sales Manager info@worldjourneys.co.nz Director: Kim Houston kim@worldjourneys.co.nz Marketing Manager: Caroline Clegg caroline@worldjourneys.co.nz Product Name Beyond - Luxury Safaris Afloat-in-France - Luxury barging with Orient-Express American Safari Cruises - small ship cruising Antarctic Dream Antarctic XXI Aqua Expeditions - small ship cruising the Peruvian Amazon Blue Train British Pullman (Orient-Express) Cruceros Australis - small ship cruising in Patagonia, Chile Deccan Odyssey - rail journeys in India Eastern & Oriental Express Explora - lodges in the Atacama, Patagonia, Easter Island Holland America Line Katarina Line (Croatia) Northern Belle (Orient-Express) Orient-Express Hotels Orient-Express Safaris Palace on Wheels PeruRail - Hiram Bingham Express to Machu Picchu Road to Mandalay - Orient-Express river cruising in Burma Rocky Mountaineer Rovos Rail Royal Rajasthan on Wheels Shongololo Express Six Senses Resorts & Spas Six Senses Resorts & Spas (Maldives) Skorpios Cruises The Royal Scotsman Travel Dynamics International Venice Simplon Orient-Express Wilderness Safaris World Journeys - Africa World Journeys - Canada & Alaska World Journeys - Central & South America World Journeys - China & Indochina World Journeys - Cruise & Escorted Journeys World Journeys - India, Nepal, Bhutan & Maldives World Journeys - North Africa, Arabian Peninsula & Iran


wholesalers - Destinations Africa North Africa World Expeditions World Expeditions - Africa & Middle East

World Journeys Ltd World Journeys - North Africa, Arabian Peninsula & Iran

South Africa

Travel Marketing Cruise World

Cox & Kings

Callisto / Corinthian / Clelia 11 Hurtigruten Orion Expedition Cruises

Cox & Kings – Africa

Eurolynx Travel Ltd HF Holidays – Walking and cycling

Destinations Adventure

World Expeditions World Expeditions – Polar

Imaginative Traveller Egypt, Turkey, Jordan, Syria, Iran, Morocco, Tunisia, Libya, Israel Tucan Travel Middle East & North Africa

World Journeys Ltd

Cox & Kings

Globus Family of Brands

Cox & Kings – Africa

Globus - Coach Tours (Africa)

Circle Arctic

Eurolynx Travel Ltd

Ibertours Travel

HF Holidays – Walking and cycling

Chauffeur Driven Itineraries - Morocco, Spain, Portugal Fully Escorted Coach Tours - Morocco, Spain, Portugal Riads Heritage Accommodation - Morocco Tailor-made Special Interest Groups Morocco, Spain, Portugal

Other Africa

Destinations Adventure Imaginative Traveller West, East, Southern Africa, Madagascar, Ethiopia Tucan Travel East & Southern Africa Tucan Travel Middle East & North Africa

Globus Family of Brands Cosmos - Coach Tours (Africa) Globus - Coach Tours (Africa)

Ibertours Travel Chauffeur Driven Itineraries - Morocco, Spain, Portugal Fully Escorted Coach Tours - Morocco, Spain, Portugal Riads Heritage Accommodation - Morocco Tailor-made Special Interest Groups Morocco, Spain, Portugal

Travel Marketing Cruise World Callisto / Corinthian / Clelia 11 Hurtigruten MSC Cruises Silverseas

World Expeditions World Expeditions - Africa & Middle East World Expeditions - Comminity Project Travel

World Journeys Ltd &Beyond - Luxury Safaris Blue Train Orient-Express Safaris Rovos Rail Shongololo Express Travel Dynamics International Wilderness Safaris World Journeys - Africa World Journeys - Cruise & Escorted Journeys

Arctic

World Expeditions

Innovative Travel Co Ltd

World Expeditions – Polar

Asia China/Hong Kong/Macau Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

ncient Kingdoms Holidays: Africa Global Adventure Guide: Africa

Cox & Kings

Travel Marketing Cruise World

Eurolynx Travel Ltd

Callisto / Corinthian / Clelia 11 MSC Cruises P&O International Silverseas

Cox & Kings – Asia

HF Holidays – Walking and cycling Viking River Cruises

Fathom Asia

Williment Sports Travel

Independent and group holidays to Asia

Tri-Nations All Blacks Tours - NZRU Licensed Product

Globus Family of Brands

World Expeditions

Avalon Waterways - River Cruising (China) Cosmos - Coach Tours (Asia) Globus - Coach Tours (Asia)

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Global Adventure Guide: Africa The Island Collection: Mauritius The Island Collection: Seychelles

Antarctic Dream Antarctic XXI Travel Dynamics International

World Expeditions - Africa & Middle East

Innovative Travel Co Ltd

World Journeys Ltd &Beyond - Luxury Safaris Blue Train Orient-Express Hotels Rovos Rail Shongololo Express Travel Dynamics International Wilderness Safaris World Journeys - Africa World Journeys - Cruise & Escorted Journeys

Antarctica

Orion Expedition Cruises Pty Ltd Orion II

Sundowners Overland Sundowner Overland

Travel Marketing Cruise World

Antarctica Francis Travel Marketing Ponant Cruises

Innovative Travel Co Ltd Heritage Expeditions: Antarctica

Orion Expedition Cruises Pty Ltd Orion – Antarctica

Ancient Kingdoms Holidays: China & Other Asia Viking River Cruises: China

Avalon Waterways Azamara Classic International Cruises Costa Cruises Holland America Nicko Tours P&O International P&O Princess Cruises Royal Caribbean International Seabourn Cruise Line Seabourn Legend

Travel Industry Directory and Information Guide 2012

47


wholesalers - Destinations Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit Silverseas Star Cruises Victoria River Cruises – China

Indochina (Laos, Vietnam, Cambodia)

Indonesia

Active Asia Limited

Independent and group holidays to Asia

Active Asia - Independent Asia Holidays, Tours, Hotels and more

Orion Expedition Cruises Pty Ltd

Williment Sports Travel

Cox & Kings – Asia

Hong Kong Sevens Tours - HKRFU Licensed Product

Eurolynx Travel Ltd

Orion II

Cox & Kings Travel Marketing Cruise World

World Journeys Ltd

Imaginative Traveller Family Adventures

World Journeys - China & Indochina World Journeys - Cruise & Escorted Journeys

Azamara Holland America P&O South Pacific Cruises Royal Caribbean International Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit

Fathom Asia

World Expeditions

World Expeditions World Expeditions - Asia, Silk Road, Trans Siberian

HF Holidays – Walking and cycling Orient Express Viking River Cruises

Destinations Adventure

India and sub-continent

Independent and group holidays to Asia

World Expeditions - Asia, Silk Road, Trans Siberian

Cox & Kings

Francis Travel Marketing

Cox & Kings – Asia

Pandaw Cruises Ponant Cruises

World Journeys Ltd

Globus Family of Brands

Japan

Avalon Waterways - River Cruising (Indochina) Cosmos - Coach Tours (Asia) Globus - Coach Tours (Asia)

Active Asia Limited

Innovative Travel Co Ltd

Cox & Kings

Destinations Adventure Imaginative Traveller Latin America Tucan Travel Latin America, Cuba and Antarctica

Fathom Asia Independent and group holidays to Asia Globus Family of Brands Cosmos - Coach Tours (Asia) Globus - Coach Tours (Asia)

Innovative Travel Co Ltd Ancient Kingdoms Holidays: India The Island Collection: Maldives

Sundowners Overland Sundowner Overland

Travel Marketing Cruise World Azamara Costa Cruises P&O International Silverseas

Williment Sports Travel Cricket World Cup

World Expeditions World Expeditions - Comminity Project Travel World Expeditions - Himalaya World Expeditions - World Youth Adventures

World Journeys Ltd &Beyond - Luxury Safaris Deccan Odyssey - rail journeys in India Palace on Wheels Royal Rajasthan on Wheels Six Senses Resorts & Spas (Maldives) World Journeys - India, Nepal, Bhutan & Maldives

48

Fathom Asia

Ancient Kingdoms Holidays: Indochia Global Adventure Guide: Indochina

Orion Expedition Cruises Pty Ltd

Orient-Express Hotels

Active Asia - Independent Asia Holidays, Tours, Hotels and more

Cox & Kings – Asia

Eurolynx Travel Ltd HF Holidays – Walking and cycling

Orion – Asia

Travel Marketing Cruise World Azamara Classic International Cruises Costa Cruises Holland America Orion Expedition Cruises P&O International P&O Princess Cruises Pandaw Cruises - Vietnam/Myanmar/ Cambodia Royal Caribbean International Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit

World Expeditions World Expeditions - Comminity Project Travel

World Journeys Ltd Orient-Express Hotels Six Senses Resorts & Spas World Journeys - China & Indochina World Journeys - Cruise & Escorted Journeys

Travel Industry Directory and Information Guide 2012

Fathom Asia Independent and group holidays to Asia

Globus Family of Brands Cosmos - Coach Tours (Asia) Globus - Coach Tours (Asia)

Innovative Travel Co Ltd Ski Max: Japan

JTB New Zealand Ltd Escorted Tour Free Plan Ghibli Museum Tickets and Much More Guided Small or Large Group Tours Hotels (from 2 through to 5 star) Japan Rail Pass JTB Sunrise Tours Osaka Universal Studio Tickets Ryokans (traditional Japanese guest houses) School & Corporate Trip Ski Tours Tokyo Disney Land Tickets Transfer & Train Tickets

Orion Expedition Cruises Pty Ltd Orion – Asia


wholesalers - Destinations Rail Plus New Zealand

Malaysia

World Journeys Ltd

Japan by rail

Active Asia Limited

Orient-Express Hotels Road to Mandalay - Orient-Express river cruising in Burma World Journeys - China & Indochina

Ski Travel Specialists (Division of Travel Designers Ltd)

Active Asia - Independent Asia Holidays, Tours, Hotels and more

Japan

Fathom Asia

Travel Marketing Cruise World

Independent and group holidays to Asia

Azamara Classic International Cruises Costa Cruises Holland America Orion Expedition Cruises P&O International P&O Princess Cruises Royal Caribbean International Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit Silverseas Star Cruises

Orion Expedition Cruises Pty Ltd Orion II

Travel Marketing Cruise World

World Expeditions

Azamara Classic International Cruises Costa Cruises P&O Princess Cruises Royal Caribbean International Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit Star Cruises

World Expeditions - Asia, Silk Road, Trans Siberian

World Journeys Ltd

Korea

Eastern & Oriental Express

Active Asia Limited

Other Asia

Active Asia - Independent Asia Holidays, Tours, Hotels and more

Active Asia Limited

Destinations Adventure Tucan Travel Asia & Russia

Fathom Asia Independent and group holidays to Asia

Innovative Travel Co Ltd

Active Asia - Independent Asia Holidays, Tours, Hotels and more

Singapore Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

Eurolynx Travel Ltd Orient ExpressFathom Asia Independent and group holidays to Asia

Francis Travel Marketing Ponant Cruises

Orion Expedition Cruises Pty Ltd Orion II

Travel Marketing Cruise World Azamara Classic International Cruises Costa Cruises Holland America P&O International P&O Princess Cruises Royal Caribbean International Silverseas Star Cruises

Williment Sports Travel Netball World Cup

Eurolynx Travel Ltd HF Holidays – Walking and cycling Orient Express Road To Mandalay – Orient Express River Cruising in Burma

World Journeys Ltd Eastern & Oriental Express

Taiwan Active Asia Limited

Ancient Kingdoms Holidays: Korea Ski Max: Korea

Fathom Asia Independent and group holidays to Asia

Active Asia - Independent Asia Holidays, Tours, Hotels and more

JTB New Zealand Ltd

Francis Travel Marketing

Escorted Tour Free Plan Guided Small or Large Group Tours Hotels (from 2 through to 5 star)

Pandaw Cruises Ponant Cruises

Fathom Asia

Orion Expedition Cruises Pty Ltd Orion II

Travel Marketing Cruise World Azamara Costa Cruises Royal Caribbean International Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit

Independent and group holidays to Asia

Globus Family of Brands

Travel Marketing Cruise World

Classic International Cruises

Azamara Costa Cruises Royal Caribbean International Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit Star Cruises

World Expeditions

World Expeditions

World Expeditions - Asia, Silk Road, Trans Siberian

World Expeditions - Asia, Silk Road, Trans Siberian

Avalon Waterways - River Cruising (Mongolia)

Innovative Travel Co Ltd Ancient Kingdoms Holidays: China & Other Asia

Travel Marketing Cruise World

Travel Industry Directory and Information Guide 2012

49


wholesalers - Destinations Thailand

Rail Plus New Zealand

Orion Expedition Cruises Pty Ltd

Active Asia Limited

Australia by rail

Orion – Australia

Active Asia - Independent Asia Holidays, Tours, Hotels and more

Travel Marketing Cruise World

Eurolynx Travel Ltd Orient Express

Fathom Asia Independent and group holidays to Asia

Francis Travel Marketing Tourism Authority of Thailand

Globus Family of Brands Cosmos - Coach Tours (Asia) Globus - Coach Tours (Asia)

Orion Expedition Cruises Pty Ltd Orion – Asia

Travel Marketing Cruise World Azamara Classic International Cruises Costa Cruises Holland America Orion Expedition Cruises P&O International Royal Caribbean International Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit Star Cruises

World Expeditions World Expeditions - Asia, Silk Road, Trans Siberian

World Journeys Ltd Eastern & Oriental Express Orient-Express Hotels Six Senses Resorts & Spas

Australia New South Wales AAT King’s Australian and New Zealand Tours - Auckland Sales Office AAT Kings - Day Tours AAT Kings - Flexi Trips

AIM Holidays AIM Holidays

APT Group Ltd

Williment Sports Travel Bledisloe Cup Tours - NZRU Licensed Product Cricket Packages (Australia) NRL Grand Final (Sydney)

Northern Territory AAT King’s Australian and New Zealand Tours - Auckland Sales Office AAT Kings - Camping AAT Kings - Day Tours AAT Kings - Flexi Trips AAT Kings - Northern Territory ATT Kings – Explorer

AIM Holidays

Rail Plus New Zealand Australia by rail

Travel Marketing Cruise World Barefoot Cruises Captain Cook Cruises Celebrity Cruises Coral Princess Cruises Holland America North Star Cruises P&O International P&O Princess Cruises P&O South Pacific Cruises Royal Caribbean International Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit

Williment Sports Travel Bledisloe Cup Tours - NZRU Licensed Product Cricket Packages (Australia) Warriors On Tour

AIM Holidays

South Australia

APT Group Ltd

AAT King’s Australian and New Zealand Tours - Auckland Sales Office

APT Group (Australia)

Orion Expedition Cruises Pty Ltd Orion – AustraliaRail Plus New Zealand Australia by rail

AAT Kings - Flexi Trips AAT Kings - South East Australia

AIM Holidays AIM Holidays

Travel Marketing Cruise World

APT Group Ltd

Celebrity Cruises Coral Princess Cruises Holland America North Star Cruises P&O International P&O South Pacific Cruises Royal Caribbean International

APT Group (Australia)

World Expeditions World Expeditions - Australia/New Zealand/ Pacific World Expeditions - Community Project Travel

Queensland AAT King’s Australian and New Zealand Tours - Auckland Sales Office AAT Kings - Flexi Trips Kings - Queensland ATT Kings – Explorer

Orion Expedition Cruises Pty Ltd Orion – Australia

Rail Plus New Zealand Australia by rail

Travel Marketing Cruise World Captain Cook Cruises Celebrity Cruises Classic International Cruises Murray River Cruises North Star Cruises P&O International P&O South Pacific Cruises Proud Mary Royal Caribbean International

Williment Sports Travel Cricket Packages (Australia)

APT Group (Australia)

AIM Holidays

Orion Expedition Cruises Pty Ltd

AIM Holidays APT Group Ltd Travelmarvel - Coach Touring (Australia)

Orion – Australia

50

Captain Cook Cruises Celebrity Cruises Costa Cruises Holland America P&O International P&O Princess Cruises P&O South Pacific Cruises Royal Caribbean International Silverseas

Travel Industry Directory and Information Guide 2012

World Expeditions World Expeditions - Australia/New Zealand/ Pacific


wholesalers - Destinations Tasmania

Royal Caribbean International

AAT King’s Australian and New Zealand Tours - Auckland Sales Office

Williment Sports Travel

AAT Kings - Tasmania ATT Kings – Explorer

AIM Holidays

Australia Tennis Open (Melbourne) Bledisloe Cup Tours - NZRU Licensed Product Cricket Packages (Australia) Melbourne Cup

AIM Holidays

World Expeditions

APT Group Ltd

World Expeditions - Australia/New Zealand/ Pacific

APT Group (Australia) Travelmarvel - Coach Touring (Australia)

Western Australia

Orion Expedition Cruises Pty Ltd

AAT King’s Australian and New Zealand Tours - Auckland Sales Office

Orion – Australia

Rail Plus New Zealand Australia by rail

Travel Marketing Cruise World

AAT Kings - Camping AAT Kings - Western Australia

AIM Holidays AIM Holidays

Breezes: Caribbean Sandals: Caribbean Star Clippers: Caribbean Superclubs: Caribbean The Island Collection: Caribbean

Travel Marketing Cruise World Azamara Carnival Cruises Line Celebrity Cruises Costa Cruises Cunard Line Holland America MSC Cruises Norwegian Cruise Line P&O International P&O Princess Cruises Royal Caribbean International Sea Cloud - Europe/Caribbean Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit Seadream Yacht Club Silverseas Star Clipper

Celebrity Cruises P&O International P&O South Pacific Cruises Royal Caribbean International Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit

APT Group Ltd

Williment Sports Travel

Travel Marketing Cruise World

APT Group Ltd

Cricket Packages (Australia)

Celebrity Cruises Classic International Cruises Coral Princess Cruises Costa Cruises North Star Cruises P&O South Pacific Cruises Royal Caribbean International

APT Group (Europe) Travelmarvel Europe

World Expeditions World Expeditions - Australia/New Zealand/ Pacific World Expeditions - Community Project Travel

Victoria AAT King’s Australian and New Zealand Tours - Auckland Sales Office AAT Kings - Day Tours AAT Kings - Flexi Trips

AIM Holidays AIM Holidays

Travelmarvel - Coach Touring (Australia)

Orion Expedition Cruises Pty Ltd Orion – Australia

Orient-Express Hotels

Rail Plus New Zealand Australia by rail

Williment Sports Travel Bledisloe Cup Tours - NZRU Licensed Product Cricket Packages (Australia)

World Expeditions World Expeditions - Australia/New Zealand/ Pacific

Caribbean

APT Group (Australia)Orion Expedition

Caribbean, Cuban and Mexican Destinations

Rail Plus New Zealand Australia by rail

Travel Marketing Cruise World Celebrity Cruises Costa Cruises P&O Princess Cruises P&O South Pacific Cruises

Bentours Bentours – Europe

Cox & Kings Cox & Kings – Europe

Croatia Times Travel Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Italy - FIT/Group Slovenia - FIT/Group

Eurolynx Travel Ltd

Caribbean

Orion – Australia

Europe Central Europe

APT Group Ltd Cruises Pty Ltd

World Journeys Ltd

Caribbean Destination Tours

Francis Travel Marketing Carnival Cruise Lines Holland America Line Windstar Cruises

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Caribbean Beaches: Caribbean

Afloat in France (Orient Express) ATI Tours – The Best of Italy & Europe Austria – FIT/Group Avis – Europe Car Hire Back Roads Touring – UK & Europe Belgium – FIT/Group Brittany Ferries CIT – Best of Italy & Europe Color Line Ferries Condor Ferries Croatia – FIT/Group Denmark – FIT/Group DFDS Ferries Dourozaul (Portugal)

Travel Industry Directory and Information Guide 2012

51


wholesalers - Destinations EL Transcantabrico Train (Spain) Eurail European Waterways – UK & Europe Hotel Barges Fjord Line Ferries France – Cycling France – FIT/Group France – Villas/self cateringGermany – FIT/ Group Gota Canal – River/canal cruises Greece – FIT/Group HF Holidays – Walking and cycling Italy – FIT/Group Italy –Villas/self catering Kompas – Coach Touring Le Boat – Europe Canal Boating Self Drive Locaboat Penichette – Europe Canal Boating Self Drive Lueftner River Cruises Malta Mansley apartments – UK, Europe McRent motorhomes Germany/Holland/ Spain/Portugal/Italy Motorhomes Italy Netherlands – Cycling and Canal Boat Netherlands – FIT/Group Nicols – Europe Canal Boating Self Drive Norway – FIT/Group Orient Express P&O Ferries Paris apartments Portugal – FIT/Group Rail – point to point UK/Europe Renault Eurodrive Slovenia – FIT/Group Smyril Line Ferries Spain – FIT/Group Spain – Paradores Spain – Villa/self catering Special interest groups tours – UK & Europe Stena Ferries Sweden – FIT/Group Switzerland – FIT/Group TalinkSilja Line Touring Cars motorhomes Scandinavia Viking River Cruises

Eurovillas & Tours Claudio’s - Passion for Italy and France Dordogne Cooking School Florence Cooking School French Canal Cruises Hidden Italy Invitation to Tuscany La Belle Toscana Le Phenicien - Provence Canal Cruising Living Italy Paris and Rome Apartments Provence Language School Umbria Villa Rentals Welcome to France - Self Catering Accommodation

EuroVista Holidays Croatia & Slovenia EuroVista Europe 2010 (Europe)

Francis Travel Marketing Lueftner Cruises

52

Globus Family of Brands

Al-Andalus Train Chauffeur Driven Itineraries - Morocco, Spain, Portugal City Apartments - Spain, Portugal Creative Self-drive - Spain, Portugal El Camino Del Norte - SpainEl Transcantabrico Train (Aust & NZ) - Spain Fully Escorted Coach Tours - Morocco, Spain, Portugal Gastromic Self-drive - Spain Paradores Of Spain (Aust & NZ) - Spain Pousadas of Portugal (Aust & NZ) - Portugal Short Culinary Experience (Spain & Portugal) Tailor-made Special Interest Groups Morocco, Spain, Portugal

Celebrity Cruises Costa Cruises Cunard Line Holland America Hurtigruten MSC Cruises Nicko Tours Norwegian Cruise Line P&O International River Cloud (River Cruising) - Europe Royal Caribbean International Sea Cloud - Europe/Caribbean Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit Seadream Yacht Club Silverseas Star Clipper Tauck at Sea

Innovative Travel Co Ltd

World Expeditions

Avalon Waterways - River Cruising (Europe) Cosmos - Coach Tours (Europe) Globus - Coach Tours (Europe) Monograms (indepent city stays)

Ibertours Travel

Ancient Kingdoms Holidays: Europe Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Europe Ski Max: Europe Star Clippers: Europe Viking River Cruises: Europe

Messe Reps & Travel Trade Fair Accommodation Trade Fair Entrance Tickets

UTracks - Guided & Self Guided Cycling & Walking Europe

World Journeys Ltd Afloat-in-France - Luxury barging with Orient-Express Holland America Line Katarina Line (Croatia) Orient-Express Hotels Travel Dynamics International Venice Simplon Orient-Express World Journeys - Cruise & Escorted Journeys

Eastern Europe Rail Plus New Zealand

APT Group Ltd

Europe by rail (Eurail)

APT Group (Europe)

Ski Travel Specialists (Division of Travel Designers Ltd)

Bentours

Chamonix, France Dolomites, Italy Europe - France, Italy, Austria IglsInnsbruck Italy Escorted Tours Kitzbuhel La Plagne, France Les Arcs, France Salzburg Seefeld Ski Safaris, France St Anton Tignes, France Val d’Isere, France Val Thorens, France

Tempo Holidays Tempo Holidays – Europe

Travel Marketing Cruise World AMA Waterways (River Cruising) Avalon Waterways Azamara Callisto / Corinthian / Clelia 11 Carnival Cruises Line

Travel Industry Directory and Information Guide 2012

Bentours – Europe

Cox & Kings Cox & Kings – Europe

Croatia Times Travel Bosnia & Herzegovina - FIT/Group Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Macedonia - FIT/Group Montenegro - FIT/Group Serbia - FIT/Group

Eurolynx Travel Ltd Avis – Europe Car Hire Back Roads Touring – UK & Europe Baltic States – FIT/Group Bulgaria – FIT/Groups CIT – Best of Italy & Europe City Sightseeing – UK & Europe Czech Republic – FIT/Group Eurail Finaldn – FIT/Group HF Holidays – Walking and cycling Hungary – FIT/Group


wholesalers - Destinations Kompas – Coach Touring Locaboat Penichette – Europe Canal Boating Self Drive Lueftner River Cruises Mansley apartments – UK, Europe Orient Express Orthodox River Cruises – Russia/Ukraine Poland – FIT/Group Rail – point to point UK/Europe Romania – FIT/Group Russia – FIT/Group Special interest groups tours – UK & Europe TallinkSilja Line Viking River Cruises Volga Dream (Russia)

EuroVista Holidays Croatia & Slovenia EuroVista Europe 2010 (Europe)

Globus Family of Brands Avalon Waterways - River Cruising (Europe) Cosmos - Coach Tours (Europe) Globus - Coach Tours (Europe) Monograms (indepent city stays)

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Europe Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Europe Russia, The Baltics, Ukraine Ski Max: Europe Star Clippers: Europe Viking River Cruises: Europe

Rail Plus New Zealand Europe by rail (Eurail)

Sundowners Overland Sundowner Overland

Tempo Holidays Tempo Holidays – Europe Travel Marketing Cruise World Azamara Celebrity Cruises Costa Cruises Louis Cruises Nicko Tours Royal Caribbean International

World Expeditions UTracks - Guided & Self Guided Cycling & Walking Europe

World Journeys Ltd Orient-Express Hotels World Journeys - Cruise & Escorted Journeys

Mediterranean Francis Travel Marketing Carnival Cruise Lines Holland America Line Ponant Cruises

Francis Travel Marketing

Windstar Cruises

Holland America Line

Globus Family of Brands Cosmos - Coach Touring (Mediterranean) Globus - Coach Touring (Mediterranean)

World Expeditions UTracks - Guided & Self Guided Cycling & Walking Europe

Northern Europe

Globus Family of Brands Cosmos - Coach Touring (UK & Ireland) Globus - Coach Touring (UK & Ireland)

Innovative Travel Co Ltd Ancient Kingdoms Holidays: UK & Ireland Cit Italy: UK & Ireland

Francis Travel Marketing

Rail Plus New Zealand

Holland America Line

Globus Family of Brands

Eurostar Packages/Trains Sights & Transport UK by rail (BritRail)

Cosmos - Coach Touring (Northern Europe) Globus - Coach Touring (Northern Europe)

Tempo Holidays Tempo Holidays – Europe

World Expeditions UTracks - Guided & Self Guided Cycling & Walking Europe

UK & Ireland

Travel Marketing Cruise World Cunard Line P&O International

Eurolynx Travel Ltd

World Expeditions

Avis – Europe Car Hire Away4awhile – Hotel Narrowboating (UK only) Back Roads Touring – UK & Europe Black Prince – Narrowboats Self Drive (UK only) British Pullman (UK only) Britrail (UK only) Brittany Ferries Celtic Campavans – Ireland (Ireland only) CIE Tours – Ireland CIT – Best of Italy & Europe (UK only) City sightseeing – UK & Europe CMCC Motorhomes UK (UK only) Condor Ferries (UK only) County Cars – Ireland (Ireland only) DFDS Ferries Encore Tickets – Britain (UK only) European Waterways – UK & Europe Hotel Barges HF Holidays – Walking & cycling Hoseasons – UK Ireland – FIT/Group (Ireland only) Ireland self catering (Ireland only) Just Go – Motorhomes UK (UK only) Le Boat – Europe Canal Boating Self Drive Locaboat Penichette – Europe Canal Boating Self Drive (Ireland only) Mansley apartments – UK, Europe Northern Belle – (UK only) Northlink Ferries (UK only) Orient Express (UK only) P&O Ferrries Rail – point to point UK/Europe Rail Tours Ireland Royal Scotsman Special interest groups tours – UK & Europe Stena Ferries United Kingdom – FIT/Group

UTracks - Guided & Self Guided Cycling & Walking Europe

World Journeys Ltd British Pullman (Orient-Express) Northern Belle (Orient-Express) Orient-Express Hotels The Royal Scotsman

Middle East Dubai Innovative Travel Co Ltd Ancient Kingdoms Holidays: Middle East CroisiEurope River & Coastal Cruises: Global Adventure Guide: Middle East Star Clippers: Middle East

Tempo Holidays Tempo Holidays - Middle East

Travel Marketing Cruise World Azamara Royal Caribbean International Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit Silverseas

Williment Sports Travel Dubai Sevens

World Journeys Ltd World Journeys - Cruise & Escorted Journeys World Journeys - North Africa, Arabian

Travel Industry Directory and Information Guide 2012

53


wholesalers - Destinations Other Middle East

Product

Innovative Travel Co Ltd

World Expeditions World Expeditions - Australia/New Zealand/ Pacific

Cox & Kings - Middle East

Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey

Innovative Travel Co Ltd

World Expeditions

AAT King’s Australian and New Zealand Tours - Auckland Sales Office

Peninsula & Iran

Iran Cox & Kings

Ancient Kingdoms Holidays: Middle East CroisiEurope River & Coastal Cruises: Global Adventure Guide: Middle East Star Clippers: Middle East

Sundowners Overland Sundowner Overland

Travel Marketing Cruise World Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit

World Expeditions World Expeditions - Africa & Middle East

World Journeys Ltd World Journeys - North Africa, Arabian Peninsula & Iran

Oman Cox & Kings Cox & Kings - Middle East

Innovative Travel Co Ltd

Saudi Arabia Innovative Travel Co Ltd Ancient Kingdoms Holidays: Middle East CroisiEurope River & Coastal Cruises: Global Adventure Guide: Middle East Star Clippers: Middle East

AAT Kings - New Zealand ATT Kings – Explorer

APT Group Ltd APT Group (New Zealand) Travelmarvel - Coach Touring (New Zealand)

Orion Expedition Cruises Pty Ltd Orion - New Zealand

Travel Marketing Cruise World

Travel Marketing Cruise World

Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit

New Zealand

Coral Princess Cruises Holland America Orion Expedition Cruises P&O International P&O Princess Cruises P&O South Pacific Cruises Royal Caribbean International Seabourn Cruise Line Seabourn Legend, Pride, Spirit, Odyssey

North Island

Williment Sports Travel

AAT King’s Australian and New Zealand Tours - Auckland Sales Office AAT Kings - New Zealand ATT Kings – Explorer

Cricket Packages (New Zealand) Rugby World Cup Tri-Nations All Blacks Tours - NZRU Licensed Product

APT Group Ltd

World Expeditions

APT Group (New Zealand) Travelmarvel - Coach Touring (New Zealand)

World Expeditions - Australia/New Zealand/ Pacific

Ancient Kingdoms Holidays: Middle East CroisiEurope River & Coastal Cruises: Global Adventure Guide: Middle East Star Clippers: Middle East

Orion - New Zealand

Alaska

Tempo Holidays

Travel Marketing Cruise World

Destinations Adventure

Tempo Holidays - Middle East

Travel Marketing Cruise World Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit

World Expeditions World Expeditions - Africa & Middle East

54

World Expeditions - Africa & Middle East World Journeys Ltd World Journeys - North Africa, Arabian Peninsula & Iran

South Island

Orion Expedition Cruises Pty Ltd

Coral Princess Cruises Costa Cruises Holland America Orion Expedition Cruises P&O International P&O Princess Cruises P&O South Pacific Cruises Royal Caribbean International Seabourn Cruise Line Seabourn Legend Seabourn Odyssey Seabourn Pride Seabourn Quest Seabourn Sojourn Seabourn Spirit Silverseas

World Journeys Ltd

Williment Sports Travel

Six Senses Resorts & Spas World Journeys - Cruise & Escorted Journeys World Journeys - North Africa, Arabian Peninsula & Iran

Cricket Packages (New Zealand) NZI Sevens (Wellington) Rugby World Cup Tri-Nations All Blacks Tours - NZRU Licensed

Travel Industry Directory and Information Guide 2012

North America

Tucan Travel Latin America, Cuba and Antarctica

Francis Travel Marketing Carnival Cruise Lines Holland America Line

Globus Family of Brands Cosmos - Coach Tours (North America) Globus - Coach Tours (North America)

Innovative Travel Co Ltd Heritage Expeditions: Alaska

Travel Marketing Cruise World Carnival Cruises Line Celebrity Cruises Holland America Norwegian Cruise Line P&O International


wholesalers - Destinations P&O Princess Cruises Royal Caribbean International Silverseas

World Expeditions

Norwegian Cruise Line P&O Princess Cruises Seabourn Cruise Line Seabourn Legend, Pride, Spirit, Odyssey Silverseas

World Expeditions – Americas

World Expeditions World Journeys Ltd American Safari Cruises - small ship cruising Holland America Line Travel Dynamics International World Journeys - Canada & Alaska World Journeys - Cruise & Escorted Journeys

Canada APT Group Ltd

World Expeditions – Americas

World Journeys Ltd Holland America Line Rocky Mountaineer Travel Dynamics International World Journeys - Canada & Alaska World Journeys - Cruise & Escorted Journeys

Travelmarvel Canada

Colorado – USA\

Eurolynx Travel Ltd

Ski Travel Specialists (Division of Travel Designers Ltd)

HF Holidays – Walking and cycling

Destinations Adventure Imaginative Traveller Italy, Spain, Croatia & Slovenia, Poland, Russia, Czech Republic,Slovakia, Hungary, Austria, Greece, France, Portugal, Switzerland Imaginative Traveller Trans Mongolian Tucan Travel Eastern Europe

Aspen Colorado Skiing - Aspen, Vail, Steamboat, Breckenridge Keystone, Telluride Summit Tours USA Vail Resorts, USA

East Coast – USA APT Group Ltd

Francis Travel Marketing

APT Group (North America) Travelmarvel - Coach Touring (North America)

Carnival Cruise Lines Holland America Line

Destinations Adventure

Globus Family of Brands

Tucan Travel Latin America, Cuba and Antarctica

Cosmos - Coach Tours (North America) Globus - Coach Tours (North America)

Innovative Travel Co Ltd Ski Max: West Coast

Rail Plus New Zealand

World Journeys Ltd Travel Dynamics International

Hawaii Destinations Adventure Imaginative Traveller India, Nepal, China, Japan, Tibet, Sri Lanka, Mongolia, Kyrgyzstan, Uzbekistan, Bhutan Imaginative Traveller SE Asia, Vietnam, Laos, Cambodia, Thailand, Indonesia, Singapore, Borneo, Malaysia Imaginative Traveller Trans Mongolian Travel Asia & Russia

Francis Travel Marketing Carnival Cruise Lines Holland America Line

Globus Family of Brands Cosmos - Coach Tours (North America) Globus - Coach Tours (North America)

Travel Marketing Cruise World Carnival Cruises Line Costa Cruises Cunard Line Holland America Norwegian Cruise Line Seabourn Cruise Line Seabourn Legend, Pride, Spirit, Odyssey

World Journeys Ltd American Safari Cruises - small ship cruising Travel Dynamics International

West Coast - USA

Eurolynx Travel Ltd HF Holidays – Walking and cycling

Francis Travel Marketing Holland America Line

APT Group Ltd APT Group (North America) Travelmarvel - Coach Touring (North America)

Eurolynx Travel Ltd

Canada by rail

Globus Family of Brands

HF Holidays – Walking and cycling

Ski Travel Specialists (Division of Travel Designers Ltd)

Cosmos - Coach Tours (North America) Globus - Coach Tours (North America) Monograms (indepent city stays)

Francis Travel Marketing

Banff/Lake Louise Canada Big White, Canada Fernie, Canada Panorama, Canada Silverstar Canada Sun Peaks, Canada TLH - Heliskiing, Canada Whistler Canada Yes Improvements – Canada

Travel Marketing Cruise World Adventure Canada Azamara Callisto / Corinthian / Clelia 11 Canada Traveller Carnival Cruises Line Cruise North Expeditions Cunard Line Holland America MSC Cruises

Innovative Travel Co Ltd Ancient Kingdoms Holidays: East Coast

Rail Plus New Zealand USA by rail

Holland America Line

Globus Family of Brands Cosmos - Coach Tours (North America) Globus - Coach Tours (North America) Monograms (indepent city stays)

Innovative Travel Co Ltd

Travel Marketing Cruise World Callisto / Corinthian / Clelia 11 Carnival Cruises Line Celebrity Cruises Cunard Line Holland America MSC Cruises Norwegian Cruise Line P&O International Royal Caribbean International Seabourn Cruise Line Seabourn Legend, Pride, Spirit, Odyssey Silverseas

Ski Max: West Coast

Rail Plus New Zealand USA by rail

Ski Travel Specialists (Division of Travel Designers Ltd) California Skiing - Mammoth Jackson Hole South Lake Tahoe Utah Skiing

Travel Industry Directory and Information Guide 2012

55


wholesalers - Destinations Travel Marketing Cruise World

Travel Marketing Cruise World

Celebrity Cruises Cunard Line Holland America Norwegian Cruise Line P&O International Royal Caribbean International Silverseas Williment Sports Travel Las Vegas Sevens

Costa Cruises P&O South Pacific Cruises

World Expeditions

Travel Marketing Cruise World

World Expeditions – Americas

World Journeys Ltd

Celebrity Cruises P&O South Pacific Cruises Royal Caribbean International

American Safari Cruises - small ship cruising Travel Dynamics International

Tonga

South Pacific Cook Islands Travel Marketing Cruise World

Travel Marketing Cruise World Coral Princess Cruises North Star Cruises

Tahiti

Travel Marketing Cruise World Celebrity Cruises P&O South Pacific Cruises Royal Caribbean International

World Expeditions World Expeditions – Americas

World Journeys Ltd Travel Dynamics International World Journeys - Central & South America World Journeys - Cruise & Escorted Journeys

Celebrity Cruises P&O International P&O South Pacific Cruises Royal Caribbean International

World Expeditions

Mexico

World Expeditions - Australia/New Zealand/ Pacific

Caribbean, Cuban and Mexican Destinations

Fiji

Travel Marketing Cruise World

Eurolynx Travel Ltd

Celebrity Cruises Holland America Orion Expedition Cruises P&O South Pacific Cruises Royal Caribbean International

HF Holidays – Walking and cycling

Travel Marketing Cruise World Captain Cook Cruises Costa Cruises Holland America P&O South Pacific Cruises Seabourn Cruise Line Seabourn Legend, Pride, Spirit, Odyssey Tui Tai Cruises

World Expeditions World Expeditions - Australia/New Zealand/ Pacific

New Caledonia Travel Marketing Cruise World Celebrity Cruises Coral Princess Cruises Holland America Orion Expedition Cruises P&O South Pacific Cruises Royal Caribbean International Seabourn Cruise Line Seabourn Legend, Pride, Spirit, Odyssey

Norfolk Island Orion Expedition Cruises Pty Ltd OrionPapua New Guinea

Travel Marketing Cruise World Coral Princess Cruises North Star Cruises Orion Expedition Cruises

World Expeditions World Expeditions - Australia/New Zealand/ Pacific Samoa

56

Solomon Islands

Carnival Cruises Line Celebrity Cruises Galapagos Explorer Holland America MSC Cruises MV Atmosphere Norwegian Cruise Line P&O Princess Cruises Royal Caribbean International Seabourn Cruise Line Seabourn Legend, Pride, Spirit, Odyssey Silverseas Star Clipper

Vanuatu

South/Central America Central America Caribbean, Cuban and Mexican Destinations Central America Destination Tours

Cox & Kings Cox & Kings - South/Central America

Eurolynx Travel Ltd HF Holidays – Walking and cycling

Globus Family of Brands Globus - Coach Tours (Central/South America)

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Central America Global Adventure Guide: Central America Ski Max: Central America

Tempo Holidays Tempo Holidays - South/Central America

Travel Marketing Cruise World Avalon Waterways Azamara Callisto / Corinthian / Clelia 11

Travel Industry Directory and Information Guide 2012

Mexico Destination Tours

Francis Travel Marketing Carnival Cruise Lines Holland America Line

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Mexico

Tempo Holidays Tempo Holidays - South/Central America

Travel Marketing Cruise World Carnival Cruises Line Celebrity Cruises Costa Cruises Cunard Line Holland America Norwegian Cruise Line P&O Princess Cruises Royal Caribbean International

World Expeditions World Expeditions – Americas

World Journeys Ltd American Safari Cruises - small ship cruising Orient-Express Hotels Travel Dynamics International World Journeys - Central & South America World Journeys - Cruise & Escorted Journeys South America

Francis Travel Marketing Holland America Line


wholesalers - Destinations Globus Family of Brands Avalon Waterways - River Cruising (South America - Galapagos Island) Globus - Coach Tours (Central/South America)Innovative

Travel Co Ltd Ancient Kingdoms Holidays: Argentina, Chile

Tempo Holidays

Picchu Skorpios Cruises World Journeys - Central & South America

All Blacks Travel - NZRU Licensed Product

World Expeditions

Worldwide Worldwide AIM Holidays AIM Holidays

Tempo Holidays - South/Central America

Francis Travel Marketing Travel Marketing Cruise World

Williment Sports Travel

AIM Holidays

UTracks - Guided & Self Guided Cycling & Walking Europe World Expeditions - Africa & Middle East World Expeditions - Americas World Expeditions - Asia, Silk Road, Trans Siberian World Expeditions - Australia/New Zealand/ Pacific World Expeditions - Himalaya World Expeditions - Polar

Cruceros Australis

World Expeditions

Pack ya Bags

World Expeditions - Americas World Expeditions - Comminity Project Travel

“Reason for travel� packages Boutique cruises Climbing, horse riding, trekking Cultural journeys Diving School/educational tours Steam trains/classic journeys Touring Trekking Unusual adventure Wildlife spotting

World Journeys Ltd Aqua Expeditions - small ship cruising the Peruvian Amazon Cruceros Australis - small ship cruising in Patagonia, Chile Explora - lodges in the Atacama, Patagonia, Easter Island Orient-Express Hotels PeruRail - Hiram Bingham Express to Machu

NOTES

Travel Industry Directory and Information Guide 2012

57


wholesalers - Destinations

NOTES

58

Travel Industry Directory and Information Guide 2012


wholesalers - Product Categories Accommodation

Russia – FIT/Group

Ancient Kingdoms Holidays: East Coast

Slovenia – FIT/Group

Ancient Kingdoms Holidays: Egypt, Libya,

Spain – FIT/Group

Morocco, Tunisia

Spain – Paradores

Ancient Kingdoms Holidays: Europe

Spain – Villa/self catering

Ancient Kingdoms Holidays: India

Sweden – FIT/Group

AIM Holidays

Ancient Kingdoms Holidays: Indochia

Switzerland – FIT/Group

Ancient Kingdoms Holidays: Korea

AIM Accommodation

United Kingdom – FIT/Group

Ancient Kingdoms Holidays: Mexico

Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

Ancient Kingdoms Holidays: Middle East

AIM Holidays Tour East

Bentours Bentours – Europe

Ancient Kingdoms Holidays: UK & Ireland

DTN Drive Holidays

Beaches: Caribbean

ATI Accommodation Discover Travel - Tours B&B GO Holidays

Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe

Most NZ Hotel Chains

Cit Italy: UK & Ireland

Croatia Times Travel

CroisiEurope River & Coastal Cruises:

Balkan Region

Eurovillas & Tours

Croatia - FIT/Groups

Invitation to Tuscany

Global Adventure Guide: Africa

Croatia Times Travel - Croatia Touring 2011

La Belle Toscana

Global Adventure Guide: Central America

Croatia Times Travel - Italy, Slovenia & Europe

Paris and Rome Apartments

Global Adventure Guide: Europe

Touring 2011

Umbria Villa Rentals

Global Adventure Guide: Indochina

Italy - FIT/Group

Welcome to France - Self Catering

Global Adventure Guide: Middle East

Macedonia - FIT/Group

Accommodation

Heritage Expeditions: Alaska

CroisiEurope River & Coastal Cruises: Europe

Montenegro - FIT/Group Serbia - FIT/Group Slovenia Slovenia - FIT/Group

Eurolynx Travel Ltd ATI Tours Austria – FIT/Group Baltic States – FIT/Group

Heritage Expeditions: Antarctica

Fathom Asia

Russia, The Baltics, Ukraine

Independent and group holidays to Asia

Sandals: Caribbean Ski Max: Central America

Francis Travel Marketing AIM Holidays Tourism Authority of Thailand

Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean

Belgium – FIT/Group

Globus Family of Brands

Star Clippers: Europe

Bulgaria – FIT/Group

Cosmos Britain & Europe (Plus Egypt and

Star Clippers: Middle East

CIT – Best of Italy & Europe

Morocco)

Superclubs: Caribbean

CIT – Best of Italy & Europe (UK only)

Cosmos USA & Canada (Plus South America)

The Island Collection: Caribbean

Croatia – FIT/Group

Globus Europe & Britain (Plus Egypt and

The Island Collection: Maldives

Czech Republic – FIT/Group

Morocco)

The Island Collection: Mauritius

Denmark – FIT/Group

Globus USA & Canada (Plus South America

The Island Collection: Seychelles

Finland – FIT/Group

& Antartica)

Viking River Cruises: China Viking River Cruises: Europe

France – FIT/Group France – Villas/self catering Germany – FIT/Group Greece – FIT/Group Hoseasons – UK Hungary – FIT/Group Ireland – FIT/Group (Ireland only) Ireland self catering (Ireland only)

Ibertours Travel City Apartments - Spain, Portugal

JTB New Zealand Ltd

Paradores Of Spain (Aust & NZ) - Spain

Hotels (from 2 through to 5 star)

Pousadas of Portugal (Aust & NZ) - Portugal

Ryokans (traditional Japanese guest houses)

Riads Heritage Accommodation – Morocco

Messe Reps & Travel

Italy – Villas/self catering

Innovative Travel Co Ltd

Malta

Ancient Kingdoms Holidays: Abu Dhabi,

Manlsey apartments – UK,Europe

Israel, Jordan, Kuwait, Lebanon, Qatar, Syria,

Netherlands – FIT/Group

Turkey

Norway – FIT/Group

Ancient Kingdoms Holidays: Africa

Norway – FIT/Group

Ancient Kingdoms Holidays: Argentina, Chile

Paris apartments

Ancient Kingdoms Holidays: Caribbean

Poland – FIT/Group

Ancient Kingdoms Holidays: Central America

Portugal – FIT/Group

Ancient Kingdoms Holidays: China & Other

Travel Marketing Cruise World

Romania – FIT/Group

Asia

Canada Traveller

Trade Fair Accommodation

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Travel Industry Directory and Information Guide 2012

59


wholesalers - Product Categories World Journeys Ltd

Fathom Asia

Pack ya Bags

Beyond - Luxury Safaris Explora - lodges in the Atacama, Patagonia, Easter Island Orient-Express Hotels Six Senses Resorts & Spas Six Senses Resorts & Spas (Maldives) Wilderness Safaris World Journeys - Africa World Journeys - Canada & Alaska World Journeys - Central & South America World Journeys - China & Indochina World Journeys - India, Nepal, Bhutan & Maldives World Journeys - North Africa, Arabian Peninsula & Iran

Independent and group holidays to Asia

Climbing, horse riding, trekking Diving Unusual adventure

Adventure Market Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

Croatia Times Travel Bosnia & Herzegovina - FIT/Group Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Slovenia

Destinations Adventure Imaginative Traveller Egypt, Turkey, Jordan, Syria, Iran, Morocco, Tunisia, Libya, Israel Imaginative Traveller Family Adventures Imaginative Traveller India, Nepal, China, Japan, Tibet, Sri Lanka, Mongolia, Kyrgyzstan, Uzbekistan, Bhutan Imaginative Traveller Italy, Spain, Croatia & Slovenia, Poland, Russia, Czech Republic,Slovakia, Hungary, Austria, Greece, France, Portugal, Switzerland Imaginative Traveller Latin America Imaginative Traveller SE Asia, Vietnam, Laos, Cambodia, Thailand, Indonesia, Singapore, Borneo, Malaysia Imaginative Traveller Trans Mongolian Imaginative Traveller West, East, Southern Africa, Madagascar, Ethiopia Tucan Travel Asia & Russia Tucan Travel East & Southern Africa Tucan Travel Eastern Europe Tucan Travel Latin America, Cuba and Antarctica Tucan Travel Middle East & North Africa

60

Francis Travel Marketing Tourism Authority of Thailand

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Heritage Expeditions: Alaska Heritage Expeditions: Antarctica Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Travel Industry Directory and Information Guide 2012

Travel Marketing Cruise World Adventure Canada

World Expeditions UTracks - Guided & Self Guided Cycling & Walking Europe World Expeditions - Africa & Middle East World Expeditions - Americas World Expeditions - Asia, Silk Road, Trans Siberian<ParaStyle:TTM2>Travel Marketing Cruise World Adventure Canada

World Expeditions UTracks - Guided & Self Guided Cycling & Walking Europe World Expeditions - Africa & Middle East World Expeditions - Americas World Expeditions - Himalaya World Expeditions – Polar World Expeditions - Australia/New Zealand/ Pacific World Expeditions - Comminity Project Travel World Expeditions - Himalaya World Expeditions – Polar

World Journeys Ltd &Beyond - Luxury Safaris American Safari Cruises - small ship cruising Antarctic Dream Antarctic XXI Aqua Expeditions - small ship cruising the Peruvian Amazon Cruceros Australis - small ship cruising in Patagonia, Chile Explora - lodges in the Atacama, Patagonia, Easter Island Katarina Line (Croatia) Skorpios Cruises Wilderness Safaris World Journeys - Africa World Journeys - Canada & Alaska World Journeys - Central & South America World Journeys - China & Indochina World Journeys - Cruise & Escorted Journeys World Journeys - India, Nepal, Bhutan & Maldives World Journeys - North Africa, Arabian Peninsula & Iran


wholesalers - Product Categories Airlines Croatia Times Travel Bosnia & Herzegovina - FIT/Group Italy - FIT/Group Macedonia - FIT/Group Montenegro - FIT/Group Serbia - FIT/Group Slovenia - FIT/Group

Airport Transfers Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

AIM Holidays AIM Holidays

Croatia Times Travel Bosnia & Herzegovina - FIT/Group Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Italy - FIT/Group Macedonia - FIT/Group Montenegro - FIT/Group Serbia - FIT/Group Slovenia - FIT/GroupFathom Asia Independent and group holidays to Asia

Francis Travel Marketing AIM Holidays

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe

Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Heritage Expeditions: Alaska Heritage Expeditions: Antarctica Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Middle East Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Europe Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean Viking River Cruises: Europe

Rail Plus New Zealand Sights & TransportBoating/Yachting

Tempo Holidays

Boating/Yachting

Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Croatia Times Travel Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011

Francis Travel Marketing Tourism Authority of Thailand

World Journeys Ltd Afloat-in-France - Luxury barging with Orient-Express American Safari Cruises - small ship cruising Katarina Line (Croatia) World Journeys - Canada & Alaska

Campervans/Motorhomes

Eurolynx Travel Ltd

AIM Holidays

Afloat in France (Orient Express) Away4awhile – Hotel Narrowboating (UK only) Black Prince – Narrowboats Self Drive (UK only) Croatia – FIT/Group Greece – FIT/Group Le Boat – Europe Canal Boating Self Drive Locaboat Penichette – Europe Canal Boating Self Drive Locaboat Penichette – Europe Canal Boating Self Drive (Ireland only) Netherlands Cycling & Canal Boat Nicols – Europe Canal Boating Self Drive

AIM Holidays Apollo Campervans and Rental Cars Britz Campervans Kea Campers Maui Campers

Innovative Travel Co Ltd

Avis Motorhomes France Celtic Campavans – Ireland (Ireland only)

Ancient Kingdoms Holidays: Abu Dhabi,

DTN Drive Holidays Apollo Britz Rentals GO Holidays Maui Rentals

Eurolynx Travel Ltd

Travel Industry Directory and Information Guide 2012

61


wholesalers - Product Categories CMCC Motorhomes UK (UK only) Just Go – Motorhomes UK (UK only) McRent motorhomes Germany/Holland/ Spain/Portugal/Italy Motorhomes Italy Touring Cars motorhomes Scandinavia

Francis Travel Marketing AIM Holidays

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: UK & Ireland Central & Eastern Europe: Europe Cit Italy: Europe Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Europe Russia, The Baltics, Ukraine Ski Max: Europe Ski Max: West Coast Star Clippers: Europe Viking River Cruises: China Viking River Cruises: Europe

Pack ya Bags Touring

City Attractions and Tours Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

AIM Holidays AIM Holidays

Bentours Bentours – Europe

Croatia Times Travel Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011

Fathom Asia Independent and group holidays to Asia

Francis Travel Marketing

Innovative Travel Co Ltd

Tempo Holidays

Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

JTB New Zealand Ltd JTB Sunrise Tours School & Corporate Trip

Rail Plus New Zealand Sights & Transport

AIM Holidays Tourism Authority of Thailand

62

Travel Industry Directory and Information Guide 2012

World Journeys Ltd World Journeys - Africa World Journeys - Canada & Alaska World Journeys - Central & South America World Journeys - China & Indochina World Journeys - India, Nepal, Bhutan & Maldives World Journeys - North Africa, Arabian Peninsula & Iran

City Stay Packages Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

AIM Holidays AIM Holidays

Bentours Bentours – Europe

Croatia Times Travel Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011

Fathom Asia Independent and group holidays to Asia

Francis Travel Marketing AIM Holidays

Globus Family of Brands Monograms (indepent city stays)

Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia


wholesalers - Product Categories Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

World Journeys Ltd World Journeys - Africa World Journeys - Canada & Alaska World Journeys - Central & South America World Journeys - China & Indochina World Journeys - India, Nepal, Bhutan & Maldives World Journeys - North Africa, Arabian Peninsula & IranCity Travel Passes

Francis Travel Marketing AIM Holidays

JTB New Zealand Ltd Transfer & Train Tickets

Rail Plus New Zealand Eurolynx Travel Ltd

Sights & Transport

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Coach Touring AAT King’s Australian and New Zealand Tours - Auckland Sales Office AAT Kings - Camping AAT Kings - Day Tours AAT Kings - Flexi Trips AAT Kings - New Zealand AAT Kings - Northern Territory AAT Kings - Queensland AAT Kings - South East Australia AAT Kings - Tasmania AAT Kings - Western Australia ATT Kings – Explorer

AIM Holidays AIM Holidays Australian Pinnacle Tours Grayline Greyhound Australia Swagman Tours Travel Coach

AIM Holidays

Bentours Bentours – Europe

Baltic States – FIT/Group Belgium – FIT/Group Bulgaria – FIT/Group CIE Tours – Ireland CIT – Best of Italy & Europe Croatia – FIT/Group Czech Republic – FIT/Group Denmark – FIT/Group Finland – FIT/Group France – FIT/Group Germany – FIT/Group Greece – FIT/Group Hungary – FIT/Group Ireland – FITT/Group (Ireland only) Italy – FIT/Group Kompas – Coach Touring Netherlands – FIT/Group Norway – FIT/Group Poland - FIT/Group Portugal – FIT/Group Romania – FIT/Group Russia – FIT/Group Spain – FIT/Group Sweden – FIT/Group Switzerland – FIT/Group United Kingdom – FIT/Group

EuroVista Holidays Croatia & Slovenia EuroVista Europe 2010 (Europe)

APT Group Ltd APT Group (Australia) APT Group (New Zealand) APT Group (North America) Travelmarvel - Coach Touring (Australia) Travelmarvel - Coach Touring (New Zealand) Travelmarvel - Coach Touring (North America) Travelmarvel Canada

Bentours Bentours – Europe

AIM Holidays

Italy - FIT/Group Macedonia - FIT/Group Montenegro - FIT/Group Serbia - FIT/Group Slovenia Slovenia - FIT/Group

Croatia Times Travel Bosnia & Herzegovina - FIT/Group Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011

Fathom Asia Independent and group holidays to Asia Francis Travel Marketing AIM Holidays

Globus Family of Brands Cosmos - Coach Touring (Mediterranean) Cosmos - Coach Touring (Northern Europe) Cosmos - Coach Touring (UK & Ireland) Cosmos - Coach Tours Cosmos - Coach Tours (Africa) Cosmos - Coach Tours (Asia) Cosmos - Coach Tours (Europe) Cosmos - Coach Tours (North America) Cosmos Britain & Europe (Plus Egypt and Morocco) Cosmos USA & Canada (Plus South America)

Travel Industry Directory and Information Guide 2012

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wholesalers - Product Categories Globus - Coach Touring (Mediterranean) Globus - Coach Touring (Northern Europe) Globus - Coach Touring (UK & Ireland) Globus - Coach Tours Globus - Coach Tours (Africa) Globus - Coach Tours (Asia) Globus - Coach Tours (Central/South America) Globus - Coach Tours (Europe) Globus - Coach Tours (North America) Globus Europe & Britain (Plus Egypt and Morocco) Globus USA & Canada (Plus South America & Antartica)

Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Ibertours Travel

Coach/Cruising

Fully Escorted Coach Tours - Morocco, Spain, Portugal

Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean

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Bentours Bentours – Europe

Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Korea Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Croatia Times Travel Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Montenegro - FIT/Group Slovenia - FIT/Group

World Journeys Ltd World Journeys - Canada & Alaska

Conference and incentives Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa

Travel Industry Directory and Information Guide 2012

AIM Holidays AIM Holidays

Croatia Times Travel Slovenia

Fathom Asia Independent and group holidays to Asia

Francis Travel Marketing AIM Holidays

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia


wholesalers - Product Categories Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Heritage Expeditions: Alaska Heritage Expeditions: Antarctica Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Orion Expedition Cruises Pty Ltd Orion Orion - Asia Orion - Australia Orion - New Zealand Orion II

Pack ya Bags “Reason for travel” packages

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

World Journeys Ltd Beyond - Luxury Safaris Six Senses Resorts & Spas Six Senses Resorts & Spas (Maldives) Wilderness Safaris World Journeys - Africa World Journeys - China & Indochina

Cruising AIM Holidays Spirit of Tasmania

APT Group Ltd APT Group (Australia) APT Group (Europe) APT Group (North America) Travelmarvel Canada Travelmarvel EuropeBentours Bentours – Europe

Croatia Times Travel Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011

Eurolynx Travel Ltd Afloat in France (Orient Exprress) European Waterways – UK & Europe Hotel Barges Gota Canal – River/canal cruises

Asia Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Middle East Armenia, Scandinavia, Real Journeys & Cruises Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Heritage Expeditions: Alaska Heritage Expeditions: Antarctica Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Europe Ski Max: Korea Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: Europe

Orion Expedition Cruises Pty Ltd Destinations Adventure Tucan Travel Latin America, Cuba and Antarctica

Eurovillas & Tours Elegant Cruises & Tours French Canal Cruises

Orion Orion - Antarctica Orion - Asia Orion - Australia Orion - New Zealand Orion II

Pack ya Bags

Francis Travel Marketing Carnival Cruise Lines Holland America Line Lueftner Cruises Pandaw Cruises Ponant Cruises Windstar Cruises

Boutique cruises

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Travel Marketing Cruise World Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: China & Other

AMA Waterways (River Cruising) Aranui Freight Crusies Aranui Freighter Cruises Avalon Waterways Azamara Barefoot Cruises

Travel Industry Directory and Information Guide 2012

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wholesalers - Product Categories Bora Bora Cruise Callisto / Clelia 11 Callisto / Corinthian / Clelia 11 Captain Cook Cruises Carnival Cruise Line Carnival Cruises Line Celebrity Cruises Classic International Cruises Compagnie Fluviale Coral Princess Cruises Corinthian II Costa Cruises Cruceros Australia Cruceros Australis Cruise North Expeditions Cruise West Cunard Line Cunard Queen Mary 2 Elegant Cruises Galapagos Explorer Hebridean Island Cruises Holland America Hurtigruten Jayavarman Katerina Line Louis Cruises Marco Polo MSC Cruises Murray River Cruises MV Aqua MV Atmosphere Nicko Tours North Star Cruises Norwegian Cruise Line Norwegian Cruise Line Orion Expedition Cruises P&O International P&O Princess Cruises P&O South Pacific Cruises Pandaw Cruises - Vietnam/Myanmar/ Cambodia Proud Mary Reef Odyessy River Cloud (River Cruising) - Europe Royal Caribbean International Sea Cloud - Europe/Caribbean Seabourn Cruise Line Seabourn Legend Seabourn Legend, Pride, Spirit, Odyssey Seabourn Odyssey Seabourn Pride Seabourn Spirit Seabourn Yacht Club Seadream Yacht Club Silverseas Spirit of Australia Cruises Star Clipper Star Cruises

66

Swan Hellenic Tauck at Sea The World of Residensea Trans Ocean Cruises Travel Dynamics Travel Marketing Cruise World (incorporating): Cruise Alaska, Cruise Asia, Cruise Australia, Cruise Europe, Cruise Hawaii, Cruise Pacific, Cruise Tahiti & Small ship luxury cruising Tui Tai Cruises Victoria River Cruises – China

World Expeditions World Expeditions – Polar

World Journeys Ltd American Safari Cruises - small ship cruising Antarctic Dream Antarctic XXI Aqua Expeditions - small ship cruising the Peruvian Amazon Cruceros Australis - small ship cruising in Patagonia, Chile Holland America Line Katarina Line (Croatia) Road to Mandalay - Orient-Express river cruising in Burma Skorpios Cruises Travel Dynamics International World Journeys - Canada & Alaska World Journeys - Central & South America World Journeys - Cruise & Escorted Journeys

Cycling/Walking Holidays Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

Croatia Times Travel Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Slovenia

Eurolynx Travel Ltd Austria – FIT/Group Croatia – FIT/Group France – Cycling France – FIT/Group Germany – FIT/Group Greece – FIT/Group HF Holidays – Walking and cycling Hungary – FIT/Group Ireland – FIT/Group (Ireland only)

Travel Industry Directory and Information Guide 2012

Italy – FIT/Group Netherlands – Cycling & Canal Boat Netherlands – FIT/Group Poland – FIT/Group Portugal – FIT/Group Slovenia – FIT/Group Spain – FIT/Group Switzerland – FIT/Group United Kingdom – FIT/Group

Destinations Adventure Imaginative Traveller Italy, Spain, Croatia & Slovenia, Poland, Russia, Czech Republic,Slovakia, Hungary, Austria, Greece, France, Portugal, Switzerland Imaginative Traveller SE Asia, Vietnam, Laos, Cambodia, Thailand, Indonesia, Singapore, Borneo, Malaysia

Eurovillas & Tours Hidden Italy

Ibertours Travel El Camino Del Norte – Spain

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Central & Eastern Europe: Europe Cit Italy: Europe Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Russia, The Baltics, Ukraine


wholesalers - Product Categories Ski Max: Central America Ski Max: Europe Ski Max: Korea Star Clippers: Europe Star Clippers: Middle East The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

World Expeditions UTracks - Guided & Self Guided Cycling & Walking Europe World Expeditions - Africa & Middle East World Expeditions - Americas World Expeditions - Asia, Silk Road, Trans Siberian World Expeditions - Australia/New Zealand/ Pacific World Expeditions – Himalaya

World Journeys Ltd World Journeys - Canada & Alaska

Ecotours Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Heritage Expeditions: Alaska Heritage Expeditions: Antarctica Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Orion Expedition Cruises Pty Ltd

Bentours Bentours – Europe

Francis Travel Marketing AIM Holidays

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Europe Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Europe Russia, The Baltics, Ukraine Ski Max: Europe Star Clippers: Europe Viking River Cruises: Europe

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Ferries Croatia Times Travel Slovenia

Tourism Authority of Thailand

Orion Orion - Asia Orion - Australia Orion - New Zealand Orion II

Innovative Travel Co Ltd

Pack ya Bags

Eurolynx Travel Ltd

Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe

Wildlife spotting

Brittany Ferries Color Line Ferries Condor Ferries Condor Ferries (UK only) DFDS Ferries Djord Line Ferries Northlink Ferries (UK only) P&O Ferries Smyril Line Ferries Stena Ferries TallinkSilja Line

Francis Travel Marketing

DTN Drive Holidays GO Holidays Interislander Irish Ferries

World Journeys Ltd &Beyond - Luxury Safaris American Safari Cruises - small ship cruising Antarctic Dream Antarctic XXI Aqua Expeditions - small ship cruising the Peruvian Amazon Cruceros Australis - small ship cruising in Patagonia, Chile Explora - lodges in the Atacama, Patagonia, Easter Island Skorpios Cruises Wilderness Safaris World Journeys - Africa World Journeys - Canada & Alaska World Journeys - Central & South America

Europe Stopover Packages AIM Holidays AIM Holidays

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Europe Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Europe Russia, The Baltics, Ukraine Ski Max: Europe Star Clippers: Europe Viking River Cruises: Europe

Travel Industry Directory and Information Guide 2012

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wholesalers - Product Categories Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Festivals AIM Holidays

Viking River Cruises: China Viking River Cruises: Europe

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

AIM Holidays

Festivals Around the World, Special Interest

Francis Travel Marketing

AIM Holidays

AIM Holidays Tourism Authority of Thailand

AIM Holidays

Francis Travel Marketing Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles

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AIM Holidays

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

World Journeys Ltd World Journeys - Central & South America

FIT Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

AIM Holidays AIM Holidays

Bentours Bentours – Europe

Croatia Times Travel Bosnia & Herzegovina - FIT/Group Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Italy - FIT/Group Macedonia - FIT/Group Montenegro - FIT/Group Serbia - FIT/Group Slovenia - FIT/Group

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Heritage Expeditions: Alaska Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Sundowners Overland Fathom Asia

Sundowner Overland

Independent and group holidays to Asia

Tempo Holidays Francis Travel Marketing AIM Holidays

Travel Industry Directory and Information Guide 2012

Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America


wholesalers - Product Categories World Journeys Ltd &Beyond - Luxury Safaris Afloat-in-France - Luxury barging with Orient-Express American Safari Cruises - small ship cruising Antarctic Dream Antarctic XXI Aqua Expeditions - small ship cruising the Peruvian Amazon Cruceros Australis - small ship cruising in Patagonia, Chile Explora - lodges in the Atacama, Patagonia, Easter Island Katarina Line (Croatia) Orient-Express Hotels Palace on Wheels PeruRail - Hiram Bingham Express to Machu Picchu Road to Mandalay - Orient-Express river cruising in Burma Rocky Mountaineer Rovos Rail Royal Rajasthan on Wheels Shongololo Express Skorpios Cruises World Journeys - Africa World Journeys - Canada & Alaska World Journeys - Central & South America World Journeys - China & Indochina World Journeys - India, Nepal, Bhutan & Maldives World Journeys - North Africa, Arabian Peninsula & Iran

Food & Wine Tours Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

AIM Holidays AIM Holidays Colonial Tramcar Restaurant Sydney Dinner & Show Cruises

Cox & Kings Cox & Kings - Africa Cox & Kings - Asia Cox & Kings - Europe Cox & Kings - Middle East Cox & Kings - South/Central America

Eurolynx Travel Ltd ETI Tours – The Best of Italy & Europe European Waterways – UK & Europe Hotel Barges France – FIT/Group

Ireland – FIT/Group (Ireland only)

AIM Holidays AIM Holidays

Eurovillas & Tours Claudio’s - Passion for Italy and France Dordogne Cooking School Florence Cooking School Living Italy

Eurolynx Travel Ltd Ireland – FIT/Group (Ireland only) United Kingdom – FIT/Group

Francis Travel Marketing

Fathom Asia Independent and group holidays to Asia

Francis Travel Marketing AIM Holidays

Ibertours Travel Gastromic Self-drive - Spain Short Culinary Experience (Spain & Portugal)

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Europe Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Europe Russia, The Baltics, Ukraine Ski Max: Europe Star Clippers: Europe Viking River Cruises: China Viking River Cruises: Europe

Orion Expedition Cruises Pty Ltd Orion Orion - Asia Orion - Australia Orion - New Zealand Orion II

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

World Journeys Ltd World Journeys - Africa World Journeys - Canada & Alaska World Journeys - Central & South America World Journeys - China & Indochina

Golf Tours Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

AIM Holidays

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Travel Industry Directory and Information Guide 2012

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wholesalers - Product Categories Orion Expedition Cruises Pty Ltd Orion Orion - Asia Orion - Australia Orion - New Zealand Orion II

World Journeys Ltd World Journeys - Africa World Journeys - Canada & Alaska

Health Spas Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

World Journeys Ltd Croatia Times Travel Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Slovenia Slovenia - FIT/Group

High Speed Trains

Francis Travel Marketing

Innovative Travel Co Ltd

Tourism Authority of Thailand

Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Korea Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Europe Russia, The Baltics, Ukraine Ski Max: Europe Ski Max: Japan Ski Max: Korea Star Clippers: Europe The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: Europe

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean

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Six Senses Resorts & Spas Six Senses Resorts & Spas (Maldives) World Journeys - Canada & Alaska World Journeys - China & Indochina World Journeys - India, Nepal, Bhutan & Maldives

Rail Plus New Zealand Packages/Trains

Luxury Accommodation Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

AIM Holidays AIM Holidays

Caribbean, Cuban and Mexican Destinations Caribbean Destination Tours

Travel Industry Directory and Information Guide 2012

Central America Destination Tours Mexico Destination Tours

Cox & Kings Cox & Kings - Africa Cox & Kings - Asia Cox & Kings - Europe Cox & Kings - Middle East Cox & Kings - South/Central America

Croatia Times Travel Bosnia & Herzegovina - FIT/Group Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Italy - FIT/Group Macedonia - FIT/Group Montenegro - FIT/Group Serbia - FIT/Group Slovenia - FIT/Group

Eurolynx Travel Ltd Afloat in France (Orient Express) European Waterways – UK & Europe Hotel Barges

Fathom Asia Independent and group holidays to Asia

Francis Travel Marketing AIM Holidays Tourism Authority of Thailand

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe


wholesalers - Product Categories Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

World Journeys Ltd &Beyond - Luxury Safaris Explora - lodges in the Atacama, Patagonia, Easter Island Orient-Express Hotels Six Senses Resorts & Spas Six Senses Resorts & Spas (Maldives) Wilderness Safaris World Journeys - Africa World Journeys - Canada & Alaska World Journeys - Central & South America World Journeys - China & Indochina World Journeys - India, Nepal, Bhutan & Maldives World Journeys - North Africa, Arabian Peninsula & Iran

Francis Travel Marketing

World Journeys Ltd

Tourism Authority of Thailand

&Beyond - Luxury Safaris Afloat-in-France - Luxury barging with Orient-Express American Safari Cruises - small ship cruising Antarctic Dream Antarctic XXI Cruceros Australis - small ship cruising in Patagonia, Chile Deccan Odyssey - rail journeys in India Explora - lodges in the Atacama, Patagonia, Easter Island Palace on Wheels PeruRail - Hiram Bingham Express to Machu Picchu Road to Mandalay - Orient-Express river cruising in Burma Rovos Rail Royal Rajasthan on Wheels Shongololo Express Six Senses Resorts & Spas Six Senses Resorts & Spas (Maldives) Wilderness Safaris World Journeys - Africa World Journeys - Canada & Alaska World Journeys - Central & South America World Journeys - China & Indochina World Journeys - India, Nepal, Bhutan & Maldives World Journeys - North Africa, Arabian Peninsula & Iran

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Orion Expedition Cruises Pty Ltd

Active Asia - Independent Asia Holidays, Tours, Hotels and more

Orion Orion - Antarctica Orion - Asia Orion - Australia Orion - New Zealand Orion II

Fathom Asia

Tempo Holidays

Independent and group holidays to Asia

Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Luxury Adventure Market Active Asia Limited

Luxury Coach Touring Cox & Kings Cox & Kings - Africa Cox & Kings - Asia Cox & Kings - Europe Cox & Kings - Middle East Cox & Kings - South/Central America

Croatia Times Travel Bosnia & Herzegovina - FIT/Group Croatia - FIT/Groups Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Italy - FIT/Group Macedonia - FIT/Group Montenegro - FIT/Group Serbia - FIT/Group Slovenia - FIT/Group

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile

Travel Industry Directory and Information Guide 2012

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wholesalers - Product Categories Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Korea Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Luxury Cruising Croatia Times Travel Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Montenegro - FIT/Group

Fathom Asia Independent and group holidays to Asia

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia

72

Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Middle East Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Europe Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Korea Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles

Orion Expedition Cruises Pty Ltd Orion Orion - Antarctica Orion - Asia Orion - Australia Orion - New Zealand Orion II

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

World Journeys Ltd Afloat-in-France - Luxury barging with Orient-Express American Safari Cruises - small ship cruising Aqua Expeditions - small ship cruising the Peruvian Amazon Holland America Line Road to Mandalay - Orient-Express river cruising in Burma Travel Dynamics International World Journeys - Canada & Alaska World Journeys - China & Indochina World Journeys - Cruise & Escorted Journeys

Luxury Family Packages Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

Travel Industry Directory and Information Guide 2012

AIM Holidays AIM Holidays

Caribbean, Cuban and Mexican Destinations Caribbean Destination Tours Central America Destination Tours Mexico Destination Tours

Croatia Times Travel Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011

Francis Travel Marketing AIM Holidays

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean


wholesalers - Product Categories The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Russia, The Baltics, Ukraine Ski Max: Europe Ski Max: Japan Ski Max: Korea Star Clippers: Europe The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: Europe

Rail Plus New Zealand Packages/Trains

World Journeys Ltd &Beyond - Luxury Safaris Wilderness Safaris World Journeys – Africa

Luxury Safari Innovative Travel Co Ltd Ancient Kingdoms Holidays: Africa Global Adventure Guide: Africa Viking River Cruises: China

World Journeys Ltd &Beyond - Luxury Safaris Orient-Express Safaris Wilderness Safaris World Journeys - Africa World Journeys - India, Nepal, Bhutan & Maldives

Luxury Train Journeys Cox & Kings Cox & Kings - Africa Cox & Kings - Asia Cox & Kings - Europe Cox & Kings - Middle East Cox & Kings - South/Central America

Eurolynx Travel Ltd British Pullman (UK only) El Transcantabrico Train (Spain) Northern Belle (UK only) Orient Express Orient Express (UK only) Royal Scotsman Spain – FIT/Group

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Korea Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Europe

World Journeys Ltd Blue Train British Pullman (Orient-Express) Deccan Odyssey - rail journeys in India Eastern & Oriental Express Northern Belle (Orient-Express) Palace on Wheels PeruRail - Hiram Bingham Express to Machu Picchu Rocky Mountaineer Rovos Rail Royal Rajasthan on Wheels The Royal Scotsman Venice Simplon Orient-Express World Journeys - Africa World Journeys - Canada & Alaska World Journeys - Central & South America World Journeys - China & Indochina World Journeys - Cruise & Escorted Journeys World Journeys - India, Nepal, Bhutan & Maldives

Other Products AIM Holidays Limousine Transfers Northern Territory - General Tasmania - General Victoria - General Western Australia General

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe

Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Heritage Expeditions: Alaska Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Package Tours Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

AIM Holidays AIM Holidays

Bentours Bentours – Europe

Croatia Times Travel Bosnia & Herzegovina - FIT/Group Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Italy - FIT/Group Macedonia - FIT/Group Montenegro - FIT/Group

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wholesalers - Product Categories Serbia - FIT/Group Slovenia - FIT/Group

Eurolynx Travel Ltd City sightseeing – UK & Europe Special interest groups tours – UK & Europe

Fathom Asia Independent and group holidays to AsiaFrancis Travel Marketing AIM Holidays

Ibertours Travel Chauffeur Driven Itineraries - Morocco, Spain, Portugal Tailor-made Special Interest Groups Morocco, Spain, Portugal

74

Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe JTB New Zealand Ltd Guided Small or Large Group Tours

Pack ya Bags Cultural journeys

Innovative Travel Co Ltd

Tempo Holidays

Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Heritage Expeditions: Alaska Heritage Expeditions: Antarctica Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America

Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Wendy Wu Tours Angkor to the Bay - Indochina China Experience China Highlights Classic China Colonial Vietnam Dreams of Nature - China Epic Dreams Glories of China Grand Tour - China Grand Tour of India Grand Tour of Indochina India Highlights Ladakh-Little Tibet - India Majestic Yangtze - China Mongolia Adventure Rajasthan Panorama - India Silk Road Explorer - China Silk Road Highlights - China Tibetan Dreams - China Treasure of Vietnam & China Vietnam at a Glance Vietnam Escape Vietnam Highlights - Indochina Vietnam Panorama - Indochina Wonders of China Yangtze River Panorama – China

World Journeys Ltd Rocky Mountaineer World Journeys - Africa World Journeys - Cruise & Escorted Journeys

Travel Industry Directory and Information Guide 2012

Rail Packages Bentours Bentours – Europe

Eurolynx Travel Ltd Rail Tours Ireland

Innovative Travel Co Ltd Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Korea Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Europe Russia, The Baltics, Ukraine Ski Max: Europe Ski Max: Japan Ski Max: Korea Star Clippers: Europe The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: Europe

Rail Plus New Zealand Packages/Trains

Sundowners Overland Sundowner Overland

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

World Expeditions World Expeditions - Asia, Silk Road, Trans Siberian

World Journeys Ltd Blue Train British Pullman (Orient-Express) Deccan Odyssey - rail journeys in India Eastern & Oriental Express Northern Belle (Orient-Express) Palace on Wheels PeruRail - Hiram Bingham Express to Machu Picchu Rocky Mountaineer Rovos Rail


wholesalers - Product Categories Royal Rajasthan on Wheels Shongololo Express The Royal Scotsman Venice Simplon Orient-Express World Journeys - Canada & Alaska World Journeys - India, Nepal, Bhutan & Maldives

Rental Cars AIM Holidays AIM Holidays Apollo Campervans and Rental Cars Avis Rental Car Europcar Australia Hertz Australia Holiday Autos RedSpot Car Rental Thrifty Car Rental

Bentours Bentours – Europe

Croatia Times Travel Bosnia & Herzegovina - FIT/Group Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Italy - FIT/Group Macedonia - FIT/Group Montenegro - FIT/Group Serbia - FIT/Group Slovenia Slovenia - FIT/Group

Eurolynx Travel Ltd Avis – Europe Car Hire County Cars – Ireland (Ireland only) Renault Eurodrive

DTN Drive Holidays Alamo Apollo Avis Budget Citroen Drive Europe GO Holidays Hertz Jucy Rentals Peugeot Eurolease

Francis Travel Marketing AIM Holidays

Ibertours Travel Creative Self-drive - Spain, Portugal

Innovative Travel Co Ltd

Eurolynx Travel Ltd

Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean Viking River Cruises: China Viking River Cruises: Europe

Dourozaul (Portugal) Gota Canal – River/canal cruises Lueftner River Cruises Road to Mandaly – Orient Express River Cruising to Burma Orthodox River Cruises – Russia/Ukraine Viking River Cruises Volga Dream (Russia)

Pack ya Bags Touring

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

River Cruising Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

Bentours Bentours – Europe

Eurovillas & Tours French Canal Cruises Le Phenicien - Provence Canal Cruising

Globus Family of Brands Avalon Waterways - River Cruising Avalon Waterways - River Cruising (China) Avalon Waterways - River Cruising (Europe) Avalon Waterways - River Cruising (Indochina) Avalon Waterways - River Cruising (Mongolia) Avalon Waterways - River Cruising (South America - Galapagos Island)

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Middle East Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Europe Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Ski Max: Europe Ski Max: Korea Star Clippers: Europe Star Clippers: Middle East The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: Europe

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Travel Industry Directory and Information Guide 2012

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wholesalers - Product Categories Travel Marketing Cruise World Tauck River Cruising

World Journeys Ltd Afloat-in-France - Luxury barging with Orient-Express American Safari Cruises - small ship cruising Aqua Expeditions - small ship cruising the Peruvian Amazon Road to Mandalay - Orient-Express river cruising in Burma World Journeys - Cruise & Escorted Journeys

Safaris Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Middle East CroisiEurope River & Coastal Cruises: Global Adventure Guide: Africa Global Adventure Guide: Middle East Star Clippers: Middle East Viking River Cruises: China

World Expeditions World Expeditions - Africa & Middle East

World Journeys Ltd &Beyond - Luxury Safaris Wilderness Safaris World Journeys - Africa World Journeys - India, Nepal, Bhutan & Maldives

Ski Holidays Croatia Times Travel Slovenia

Eurolynx Travel Ltd Austria – FIT/Group France – FIT/Group Switzerland – FIT Group

Fathom Asia Independent and group holidays to Asia

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: Middle East Central & Eastern Europe: Europe

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Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: West Coast Star Clippers: Europe Star Clippers: Middle East Viking River Cruises: Europe

JTB New Zealand Ltd

Small Group Package Tours Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

AIM Holidays AIM Holidays

Cox & Kings Cox & Kings - Africa Cox & Kings - Asia Cox & Kings - Europe Cox & Kings - Middle East Cox & Kings - South/Central America

Ski Tours

Ski Travel Specialists (Division of Travel Designers Ltd) Aspen Banff/Lake Louise Canada Big White, Canada California Skiing - Mammoth Chamonix, France Colorado Skiing - Aspen, Vail, Steamboat, Breckenridge Keystone, Telluride Dolomites, Italy Europe - France, Italy, Austria Fernie, Canada Igls Innsbruck Italy Escorted Tours Jackson Hole Japan Kitzbuhel La Plagne, France Les Arcs, France Panorama, Canada Salzburg Seefeld Silverstar Canada Ski Safaris, France South Lake Tahoe St Anton Summit Tours USA Sun Peaks, Canada Tignes, France TLH - Heliskiing, Canada Utah Skiing Vail Resorts, USA Val d’Isere, France Val Thorens, France Whistler Canada Yes Improvements – Canada

Travel Industry Directory and Information Guide 2012

Croatia Times Travel Bosnia & Herzegovina - FIT/Group Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Italy - FIT/Group Macedonia - FIT/Group Montenegro - FIT/Group Serbia - FIT/Group Slovenia - FIT/Group

Eurolynx Travel Ltd ATI Tours – The Best of Italy & Europe Back Roads Touring – UK & Europe Italy – FIT/Group

Eurovillas & Tours Claudio’s - Passion for Italy and France Hidden Italy Living Italy

EuroVista Holidays EuroVista Europe 2010 (Europe)

Fathom Asia Independent and group holidays to Asia

Francis Travel Marketing AIM Holidays

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean


wholesalers - Product Categories Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Heritage Expeditions: Alaska Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

JTB New Zealand Ltd Escorted Tour Free Plan

Sundowners Overland Sundowner Overland

World Expeditions World Expeditions - Africa & Middle East World Expeditions - Americas World Expeditions - Asia, Silk Road, Trans Siberian World Expeditions - Australia/New Zealand/

Pacific World Expeditions – Himalaya

World Journeys Ltd World Journeys - Africa World Journeys - Canada & Alaska World Journeys - Central & South America World Journeys - China & Indochina World Journeys - Cruise & Escorted Journeys

Small Ship Cruising Croatia Times Travel Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011

Eurolynx Travel Ltd Afloat in France (Orient Express) European Waterways – UK & Europe Hotel Barges

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Middle East Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Europe Global Adventure Guide: Middle East Heritage Expeditions: Alaska Heritage Expeditions: Antarctica Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Europe Ski Max: Korea Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: Europe

Orion Expedition Cruises Pty Ltd Orion Orion - Antarctica Orion - Asia Orion - Australia Orion - New Zealand Orion II

World Expeditions UTracks - Guided & Self Guided Cycling & Walking Europe World Expeditions – Polar

World Journeys Ltd American Safari Cruises - small ship cruising Antarctic Dream Antarctic XXI Aqua Expeditions - small ship cruising the Peruvian Amazon Cruceros Australis - small ship cruising in Patagonia, Chile Katarina Line (Croatia) Road to Mandalay - Orient-Express river cruising in Burma Skorpios Cruises Travel Dynamics International World Journeys - Canada & Alaska World Journeys - Central & South America World Journeys - Cruise & Escorted Journeys World Journeys - North Africa, Arabian Peninsula & Iran

Small Ship Luxury Cruising Croatia Times Travel Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Middle East Beaches: Caribbean Breezes: Caribbean

Travel Industry Directory and Information Guide 2012

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wholesalers - Product Categories Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Europe Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Europe Ski Max: Korea Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: Europe

Orion Expedition Cruises Pty Ltd Orion Orion - Antarctica Orion - Asia Orion - Australia Orion - New Zealand Orion II

World Journeys Ltd Afloat-in-France - Luxury barging with Orient-Express American Safari Cruises - small ship cruising Aqua Expeditions - small ship cruising the Peruvian Amazon Road to Mandalay - Orient-Express river cruising in Burma World Journeys - Canada & Alaska World Journeys - Cruise & Escorted Journeys World Journeys - North Africa, Arabian Peninsula & Iran

Special Interest Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

AIM Holidays AIM Holidays

Cox & Kings Cox & Kings - Africa Cox & Kings - Asia Cox & Kings - Europe Cox & Kings - Middle East Cox & Kings - South/Central America

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Croatia Times Travel Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011

Eurovillas & Tours Claudio’s - Passion for Italy and France Dordogne Cooking School Florence Cooking School French Canal Cruises Hidden Italy Le Phenicien - Provence Canal Cruising Living Italy Provence Language School

Fathom Asia

Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Independent and group holidays to Asia

Orion Expedition Cruises Pty Ltd Francis Travel Marketing AIM Holidays Tourism Authority of Thailand

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Heritage Expeditions: Alaska Heritage Expeditions: Antarctica

Travel Industry Directory and Information Guide 2012

Orion Orion - Asia Orion - Australia Orion - New Zealand Orion II

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Sporting & Active Holidays Croatia Times Travel Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Slovenia

Eurolynx Travel Ltd Slovenia – FIT/Group

Fathom Asia Independent and group holidays to Asia

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: East Coast


wholesalers Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Heritage Expeditions: Antarctica Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Pack ya Bags Trekking

Williment Sports Travel All Blacks Travel - NZRU Licensed Product Australia Tennis Open (Merlbourne) Bledisloe Cup Tours - NZRU Licensed Product Cricket Packages (Australia) Cricket Packages (New Zealand) Cricket World Cup Dubai Sevens Hong Kong Sevens Tours - HKRFU Licensed Product Las Vegas Sevens Melbourne Cup Netball World Cup NRL Grand Final (Sydney)

Bentours – Europe

Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean Viking River Cruises: China Viking River Cruises: Europe Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Croatia Times Travel

World Journeys Ltd

Bosnia & Herzegovina - FIT/Group Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011 Italy - FIT/Group Macedonia - FIT/Group Montenegro - FIT/Group Serbia - FIT/Group Slovenia - FIT/Group

World Journeys - Canada & Alaska

NZI Sevens (Wellington) Rugby World Cup Tri-Nations All Blacks Tours - NZRU Licensed Product Warriors On Tour

World Expeditions UTracks - Guided & Self Guided Cycling & Walking Europe World Expeditions - Africa & Middle East World Expeditions - Americas World Expeditions - Asia, Silk Road, Trans Siberian World Expeditions - Australia/New Zealand/ Pacific World Expeditions - Himalaya World Expeditions – Polar

Tailored Self-Drive Holidays AIM Holidays AIM Holidays

Bentours

Francis Travel Marketing AIM Holidays

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland

Tickets and Special Events AIM Holidays AIM Holidays AIM Showtime Australian FI Grand Prix Clipsail 500 Adelade Indy Car Grand Prix Showbiz Bookings Sportstix Bookings Sydney Opera House Victorian Arts Centre

Croatia Times Travel Slovenia

Eurolynx Travel Ltd Encore Tickets – Britain (UK only)

Francis Travel Marketing AIM Holidays

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa

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wholesalers Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Middle East Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Europe Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Europe Ski Max: Japan Ski Max: Korea Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

NRL Grand Final (Sydney) NZI Sevens (Wellington) Tri-Nations All Blacks Tours - NZRU Licensed Product Warriors On Tour

World Journeys Ltd World Journeys - Canada & Alaska World Journeys - Central & South America

Train Journeys

JTB New Zealand Ltd

Active Asia Limited

Japan Rail Pass

Active Asia - Independent Asia Holidays, Tours, Hotels and more

Pack ya Bags Steam trains/classic journeys

Bentours Bentours – Europe

Destinations Adventure Imaginative Traveller Trans Mongolian Tucan Travel Asia & Russia Tucan Travel Eastern Europe

DTN Drive Holidays Tranz Scenic

Eurolynx Travel Ltd Britrail (UK only) Eurail Rai l- point to point UK/Europe

JTB New Zealand Ltd Ghibli Museum Tickets and Much More Osaka Universal Studio Tickets Tokyo Disney Land Tickets

Messe Reps & Travel Trade Fair Entrance Tickets

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Williment Sports Travel All Blacks Travel - NZRU Licensed Product Australia Tennis Open (Merlourne) Bledisloe Cup Tours - NZRU Licensed Product Cricket Packages (Australia) Cricket Packages (New Zealand) Cricket World Cup Dubai Sevens Hong Kong Sevens Tours - HKRFU Licensed Product Las Vegas Sevens Melbourne Cup Netball World Cup

80

Russia, The Baltics, Ukraine Ski Max: Europe Ski Max: Japan Ski Max: Korea Star Clippers: Europe The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: Europe

Globus Family of Brands Cosmos Britain & Europe (Plus Egypt and Morocco) Cosmos USA & Canada (Plus South America) Globus Europe & Britain (Plus Egypt and Morocco) Globus USA & Canada (Plus South America & Antartica)

Ibertours Travel Al-Andalus Express (Aust) - Spain Al-Andalus Train El Transcantabrico Train (Aust & NZ) – Spain

Innovative Travel Co Ltd Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Korea Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Europe

Travel Industry Directory and Information Guide 2012

Rail Plus New Zealand Australia by rail Canada by rail Europe by rail (Eurail) Eurostar Japan by rail UK by rail (BritRail) USA by rail

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

World Journeys Ltd Blue Train British Pullman (Orient-Express) Deccan Odyssey - rail journeys in India Eastern & Oriental Express Northern Belle (Orient-Express) Palace on Wheels PeruRail - Hiram Bingham Express to Machu Picchu Rocky Mountaineer Rovos Rail Royal Rajasthan on Wheels Shongololo Express The Royal Scotsman Venice Simplon Orient-Express World Journeys - Africa World Journeys - Canada & Alaska World Journeys - Central & South America World Journeys - India, Nepal, Bhutan & Maldives

Volunteer Tours/ Responsible Tourism Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more


wholesalers Francis Travel Marketing Tourism Authority of Thailand

Sundowners Overland Sundowner Overland

World Expeditions World Expeditions - Comminity Project Travel

World Journeys Ltd World Journeys – Africa

Wedding/Honeymoons Active Asia Limited Active Asia - Independent Asia Holidays, Tours, Hotels and more

AIM Holidays AIM Holidays

Bentours Bentours – Europe

Croatia Times Travel Croatia - FIT/Groups Croatia Times Travel - Croatia Touring 2011 Croatia Times Travel - Italy, Slovenia & Europe Touring 2011

Fathom Asia Independent and group holidays to Asia

Francis Travel Marketing AIM Holidays Tourism Authority of Thailand

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Argentina, Chile Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: Central America Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya, Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia

Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Mexico Ancient Kingdoms Holidays: Middle East Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Central America Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Central America Ski Max: Europe Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

Tempo Holidays Tempo Holidays - Europe Tempo Holidays - Middle East Tempo Holidays - South/Central America

Morocco, Tunisia Ancient Kingdoms Holidays: Europe Ancient Kingdoms Holidays: India Ancient Kingdoms Holidays: Indochia Ancient Kingdoms Holidays: Korea Ancient Kingdoms Holidays: Middle East Ancient Kingdoms Holidays: UK & Ireland Beaches: Caribbean Breezes: Caribbean Central & Eastern Europe: Europe Cit Italy: Europe Cit Italy: UK & Ireland CroisiEurope River & Coastal Cruises: CroisiEurope River & Coastal Cruises: Europe Global Adventure Guide: Africa Global Adventure Guide: Europe Global Adventure Guide: Indochina Global Adventure Guide: Middle East Heritage Expeditions: Alaska Heritage Expeditions: Antarctica Russia, The Baltics, Ukraine Sandals: Caribbean Ski Max: Europe Ski Max: Japan Ski Max: Korea Ski Max: West Coast Star Clippers: Caribbean Star Clippers: Europe Star Clippers: Middle East Superclubs: Caribbean The Island Collection: Caribbean The Island Collection: Maldives The Island Collection: Mauritius The Island Collection: Seychelles Viking River Cruises: China Viking River Cruises: Europe

World Journeys Ltd &Beyond - Luxury Safaris Six Senses Resorts & Spas Six Senses Resorts & Spas (Maldives) Wilderness Safaris World Journeys - Africa World Journeys - China & Indochina World Journeys - India, Nepal, Bhutan & Maldives

Pack ya Bags

Youth Travel (18-35)

World Expeditions - World Youth Adventures

School/educational tours

Sundowners Overland Sundowner Overland

World Expeditions

Innovative Travel Co Ltd Ancient Kingdoms Holidays: Abu Dhabi, Israel, Jordan, Kuwait, Lebanon, Qatar, Syria, Turkey Ancient Kingdoms Holidays: Africa Ancient Kingdoms Holidays: Caribbean Ancient Kingdoms Holidays: China & Other Asia Ancient Kingdoms Holidays: East Coast Ancient Kingdoms Holidays: Egypt, Libya,

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wholesalers

NOTES

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ACCOMMODATION AND ATTRACTIONS

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accommodation and attractions Accommodation

Camp Estate 100 Camp Road, Dunedin Phone: +64 3 476 1616 Email: campestate@larnachcastle.co.nz Web: www.larnachcastle.co.nz

Larnach Castle Accommodation 145 Camp Road, Dunedin Phone: +64 3 476 1616 Email: larnach@larnachcastle.co.nz Web: www.larnachcastle.co.nz

84

Hotel & Corporate Head Office

Accor Hotels Accor, a major global group and European leader in hotels, is present in 90 countries with more than 4000 hotels and 150,000 employees. Accor’s broad portfolio of hotel brands from luxury to budget: Sofitel, Pullman, MGallery, Grand Mercure, Novotel,Mercure, all seasons (ibis styles) and Formule1(ibis budget), offers to its clients and partners nearly 45 years of know-how and expertise. In New Zealand and Fiji, Accor operates 34 hotels in 15 stunning locations covering major corporate and leisure destinations. Level 8, 99 Queen Street, CBD, Auckland, 1010 PO Box 1707, Shortland Street, Auckland, 1140 Phone: +64 9 365 0000 FreePhone: 0800 44 44 22 (Reservations) Fax: +64 9 365 0011 Web: www.accorhotels.com & www.accortrade.info Trade Organisations: ITOC, NZTIA, NZCI, NZHC Operating Area: New Zealand, Fiji Vice President - NZ and Fiji: Paul Richardson Area Director NZ and South Pacific: John Farrell Director of Marketing - NZ and Fiji: Lucy Acott Lucy.Acott@accor.com Director of Sales - Inbound: Arlene Lee Arlene.Lee@accor.com International Sales Manager - Leisure: Jane Reese Jane.Reese@accor.com

Travel Industry Directory and Information Guide 2012

Amora Hotel Auckland Amora Hotel Auckland is centrally located amongst park surroundings and ideally positioned within walking distance to the CBD, major shopping and entertainment areas and has easy access to the city’s motorways. Featuring a fully licensed restaurant, bar, gym, outdoor pool and jacuzzi, 24 hour reception, 24 hour room service, Amora Hotel Auckland is your home away from home, Indulge, Relax, Unwind. 100 Greys Avenue, Auckland PO Box 5950, Wellesley Street, Auckland Phone: +64 9 375 1800 FreePhone: 0800 655 555 Fax: +64 9 375 1801 Email: sales5@auckland.amorahotels.com Web: www.auckland.amorahotels.com Trade Organisations: ITOC

Amora Hotel Wellington Amora Hotel Wellington is a fabulous downtown hotel which has just completed a refurbishment of all 192 rooms redefining superior comfort and contemporary style in the Capital. Most rooms command unobstructed views of the harbour and or city with the hotel located opposite Te Papa and in the entertainment and leisure hubs of Wellington. Ideal for discerning guest this full service hotel features concierge, club lounge, club floors and suites. www.wellington. amorahotels.com 170 Wakefield Street, Wellington Phone: +64 4 473 3900 FreePhone: 0800 655 555 Fax: +64 4 473 3929 Email: res@amorahotels.com Web: www.amorahotels.com Trade Organisations: ITOC


accommodation and attractions

Chateau Yering Historic House Hotel Chateau Yering Hotel a Victorian mansion on 250 acres, is situated in the Yarra Valley, Victoria’s premier wine region, fifty minute’s drive from Melbourne. Offering 32 individually furnished five star suites and beautiful guest lounges. Sweetwater and Eleonore’s Restaurant are renowned for their innovative and award winning cuisine. 42 Melba Highway, Yering, Victoria, 3770, Australia PO Box 395, Yarra Glen, Victoria 3775, Australia Phone: +61 3 9237 3333 FreePhone: 1800 237 333 (within Australia) Fax: +61 3 9237 3300 Email: info@chateauyering.com.au Web: www.chateauyering.com.au General Manager: Sue O’Brien sobrien@chateauyering.com.au

Rendezvous Grand Hotel Auckland From the moment you enter the dramatic atrium lobby, you will know that you have arrived in one of Auckland's premier hotels. Following a significant refurbishment, Rendezvous Grand Hotel Auckland places you within walking distance of some of the city’s finest dining, shopping and entertainment venues. Close to Queen Street and the Viaduct Harbour, the hotel is also conveniently linked via an undergroud tunnel to four of Auckland's most significant venues; Aotea Centre, The Civic, Auckland Town Hall and Aotea Square. Room options at Rendezvous Grand Hotel Auckland range from the indulgent to the divine. Each of the spacious 452 rooms and suites feature large windows (all the open), spacious bathrooms with deep, full sized baths and separate showers and the latest in room technology. Guests will be impressed with the 36 square metres of floor space in each standard room, offering the choice of three bedding configurations - one king size, two doubles or two king

single beds. The hotel offers fantastic facilities for business and leisure travellers. These include a business centre, gymnasium, indoor heated swimming pool, individual male and female saunas, Japanese rooftop garden, and a variety of restaurants and bars. With 15 appointed meeting spaces that cater up to 900 guests, Rendezvous Grand Hotel Auckland offers countless options for all kinds of events and residential conferences. Rendezvous Grand Hotel Auckland specialise in: • FIT leisure, group and corporate accommodation • Residential conference accommodation • Event planning and coordination • Audio Visual • Creative event theming • Entertainment • Conference and Event dinners • Exhibitions • 24 hour room service • 24 hour business centre • 24 hour reception/concierge Cnr Mayoral Drive & Vincent Street, Auckland 1010 Phone: +64 9 366 3000 Fax: +64 9 366 5535 Email: dos.auckland@rendezvoushotels. com

best western now even better

Introducing Best Western Plus and Best Western PremIer The warm, friendly service and international quality standards you have come to expect from Best Western are now even better with the introduction of BesT WesTern Plus and BesT WesTern Premier. While every Best Western maintains a high global standard of quality, service and value,

bestwestern.co.nz

|

BesT WesTern Plus provides that little extra we know you’ll appreciate, and BesT WesTern Premier offers added services and amenities for a refined level of comfort throughout your stay. Whether it’s business or leisure, choosing the right Best Western for you has never been easier.

bestwestern.com.au

|

bestwestern.com.fj

The world’s biggesT hoTel family

sm

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accommodation and attractions

Rydges Hotels & Resorts NZ Rydges Hotels & Resorts is a rapidly expanding hotel chain with hotels in New Zealand, Australia, UAE & The UK. Qualmarked New Zealand hotels include Auckland, Rotorua, Wellington, Christchurch & Queenstown. Centrally located with comprehensive conference facilities Rydges properties are ideal for the Corporate and leisure guest alike. Rydges Auckland, Cnr Kingston & Federal Streets, Auckland PO Box 6214, Wellesley Street, Auckland, 1010 Phone: +64 9 375 5900 FreePhone: 0800 RYDGES Fax: +64 9 375 5921 Email: danielle_briggs@rydges.com Web: www.rydges.com Trade Organisations: ITOC, NZHC, CINZ Operating Area: New Zealand National Sales Manager Inbound and Leisure: Glenn Phipps glenn_phipps@rydges.com National Sales Coordinator: Danielle Briggs danielle_briggs@rydges.com

Scenic Hotel Group Scenic Hotel Group is New Zealand’s largest independently owned and operated hotel company. We are 100 percent New Zealand owned, and pride ourselves on offering true Kiwi hospitality at our 16 hotels throughout the country. Our two brands, namely Heartland Hotels and Scenic Hotels, plus the unique Te Waonui Forest Retreat, offer distinct levels of value, comfort and service. While offering consistent quality and standards, each of our hotels presents its own style and personality, and reflects its unique location. 9 Sheffield Crescent, Christchurch, 8540 PO Box 29369, Fendalton, Christchurch, 8540 DX: CP25501 Phone: +64 3 3571 900 FreePhone: 0800 696 963 (Central Reservations) Fax: +64 3 3571 918 Web: www.scenichotelgroup.co.nz

86

Shangri-La International Hotel Marketing Pty Ltd Hong Kong-based Shangri-La Hotels and Resorts, one of the world’s premier hotel companies, currently owns and/or manages 72 hotels under the Shangri-La, Kerry and Traders brands, with a room inventory of over 30,000. Over four decades the group has established its brand hallmark of ‘hospitality from the heart.’ The group has a substantial development pipeline with projects in Canada, mainland China, India, Malaysia, Philippines, Mongolia, Qatar, Sri Lanka, Turkey and United Kingdom. 176 Cumberland Street, The Rocks, Sydney, NSW, 2000, Australia Phone: +61 2 9241 5555 FreePhone: 1800 222 448 (Toll Free Australia) 0800 442 179 (Toll Free New Zealand) Fax: +61 2 9251 2655 Freefax: 1800 646 407 (Toll Free Australia) 0800 444 404 (Toll Free New Zealand) Email: regionalsalesoffice.syd@shangri-la. com Web: www.shangri-la.com Director of Sales & Marketing: Nick Berry nick.berry@shangri-la.com Director of Business Development Leisure: Michael Thomson michael.thomson@shangri-la.com

SilverNeedle Hospitality Pty ltd SilverNeedle Hospitality is a hotel management, development and investment company which focuses on creating mid to upscale hotels and resorts in Asia and most recently now in Australia and New Zealand with the acquistion of Constellation Hotels. SilverNeedle Hospitality’s mission is to create unique hospitality experiences for all its guests - at the heart of that experience is an authentic warm welcome. This is what we bring to our Grand Chifley, Chifley, Australis, Country Comfort and Sundowner brands in Australia and New Zealand. So whether you are the business executive on the move or escaping with your partner or family, you will discover the SilverNeedle Hospitality difference is the difference that matters. Level 4, Help Street, Chatswood, NSW, 2067, Australia PO Box 5368, West Chatswood, NSW 1515, Australia Phone: +61 2 8962 2444 (Sales) Fax: +61 2 8962 2310 (Sales) Email: sales@silverneedlehotels.com.au Web: www.silverneedlehotels.com.au Regional Vice President - Sales, Australia/New Zealand: Mark Pollard mpollard@silverneedlehotels.com.au Regional Vice President - Marketing, Australia/New Zealand: Julie McKinnon jmckinnon@silverneedlehotels.com.au

The Ultimate Auckland and Bay of Islands Experience

For further information contact: Dominik Strobel, GM Sales & Marketing dominik@explorenz.co.nz Tel: +64 9 965 1941

Travel Industry Directory and Information Guide 2012


accommodation and attractions PACIFIC ISLAND RESORTS

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accommodation and attractions Resort

AucklAnd MuseuM Sudima Hotels New Zealand The Sudima Hotels brand is your guarantee of quality hotel accommodation in New Zealand. For business or pleasure, Sudima Lake Rotorua, Sudima Christchurch Airport and Sudima Auckland Airport, opened in May 2011, all provide just the right level of service and a host of amenities designed for your comfort, entertainment, and enjoyment. Level 14, 155 Queen Street, Auckland PO Box 106584, Auckland, 1143 Phone: +64 9 304 0745 FreePhone: 0800 SUDIMA (783 462) Fax: +64 9 309 8409 Email: sales@sudimahotels.com Web: www.sudimahotels.com Trade Organisations: ITOC, NZTIA, NZHC Director of Sales & Marketing: Michel Adolphe michela@sudimahotels.com

Auckland Museum is the only place in Auckland where you can experience a Maori cultural performance and take a guided tour of Maori treasures every day. For details see aucklandmuseum. com or phone us on 09 306 7048.

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Travel Industry Directory and Information Guide 2012

Amora Lake Resort, Rotorua Amora Lake Resort Okawa Bay Rotorua is right on the beautiful edge of Lake Rotoiti known for idyllic surrounds, fishing and Rotoura’s world class attractions. The boutique lodge style hotel is the perfect choice for discerning travellers looking for privacy and personalised service. www.rotorua.amorahotels.com 366 State Highway 33, Mourea, Rotorua, 3074 Phone: +64 7 362 4599 FreePhone: 0800 655 555 Fax: +64 7 362 4594 Email: res@rotorua.duxton.co.nz Web: www.amorahotels.com Trade Organisations: ITOC


accommodation and attractions Tourist Attraction

Disney Destinations International Disney Destinations International: Travel Trade sales & marketing office for Disneyland Resort, California; Walt Disney World Resort, Florida; Disneyland Paris, Hong Kong Disneyland, Disney Cruise Lines and Aulani – A Disney Resort & Spa Hawai’i. Level 3, 68 York Street, Sydney, NSW, 2000, Australia Phone: +61 2 8622 8415 Fax: +61 2 8622 8483 Email: holly.biggs@disney.com Web: www.disneyparks.com.au

Whale Watch Kaikoura Ltd Whaleway Station Road, Kaikoura PO Box 89, Kaikoura, 7340 Phone: +64 3 319 6767 FreePhone: 0800 655 121 Fax: +64 3 319 6545 Email: res@whalewatch.co.nz Web: www.whalewatch.co.nz Trade Organisations: TIANZ, PATA Operating Area: New Zealand Customer Service Manager: Shelley Fissenden shelley@whalewatch.co.nz.

EXPLORE

TE PAPA ENGAGE

Experience the treasures and stories of New Zealand – our land, people, culture, art and history – at Te Papa, our extraordinary and interactive national museum. Open every day 10am–6pm, and until 9pm Thursdays. FREE ENTRY

ENJOY

Museum of New Zealand Te Papa Tongarewa 55 Cable Street, Wellington | Phone: 04 381 7000 | mail@tepapa.govt.nz | www.tepapa.govt.nz

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accommodation and attractions

NOTES

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Travel Industry Directory and Information Guide 2012


TAANZ DIRECTORY

A

TAANZ DIRECTORY 2012

CONTENTS A

GENERAL INFORMATION SECTION

2

Board of Directors_______________________________________________________ 3 Secretariat_ ____________________________________________________________ 3 Membership Fees_______________________________________________________ 4 TAANZ Annual Review Reminder_________________________________________ 5 Benefits of Membership_________________________________________________ 6 Member Offer__________________________________________________________ 6

B

MEMBERSHIP CRITERIA & RULES

7

Membership and Bonding Criteria________________________________________ 7 Bonding Requirements__________________________________________________ 9 Bonding Scheme (summary) ____________________________________________15 Bonding Committee Regulations________________________________________17 Code of Ethics and Practice______________________________________________20 Constitution and Rules_ ________________________________________________22

C

LEGAL & ADVICE SECTION

29

Legal Responsibilities and Obligations to Customers and Suppliers__________29 Legal position of the TAANZ member____________________________________31 Legal Help Desk________________________________________________________31 Credit Card transactions________________________________________________33 Recommended Terms and Conditions for itineraries and quotations_ _______34 Safe Travel_ ___________________________________________________________35 Consumer Guarantees Act 1993 – a summary/case studies__________________36 Employment related issues______________________________________________37 Health and Safety Employment Act 1992_________________________________45 Commerce Commission Fair Trading Act__________________________________47 Non-Scheduled Charter Flight___________________________________________49 Codesharing and Client Advice__________________________________________50 Criminal Records Act_ __________________________________________________51

D

AGREEMENTS & AFFILIATED ORGANISATIONS

52

TAANZ/Airline Agreement______________________________________________52 ATTTO________________________________________________________________61 NZITT_________________________________________________________________63 IATA (International Air Transport Association)_ ___________________________64

E

DIRECTORY OF MEMBERS

66

Full Members _ ________________________________________________________66 Allied Members _ ______________________________________________________94 Approved Salespersons_________________________________________________99

TAANZ

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A

GENERAL INFORMATION SECTION

Welcome

TAANZ Directory 2012 Published on behalf of the

Travel Agents’ Association of NZ PO Box 1888, Wellington 6140, New Zealand Level 3, Tourism & Travel House, 79 Boulcott Street, Wellington DX SX10033 Wellington Ph: +64 4 496 4898  Fax: +64 4 499 0786 Email: info@taanz.org.nz Websites: www.taanz.org.nz www.travelagents.org.nz www.taanz.travel

Welcome to the 2012 TAANZ Directory, which sets out the rules under which the association operates as well as providing a list of members and their contact details. For TAANZ members the Directory provides a wealth of information including details of the TAANZ Bonding Scheme requirements and the TAANZ Constitution & Rules as well as a comprehensive legal advice section. For suppliers a list of TAANZ members can be accessed by company name. Of course change is constantly with us and all the contents of the Directory can also be accessed on the TAANZ website at www.taanz. org.nz. This is continually updated as member contact information and membership criteria changes. TAANZ, as the Trade Association representing the travel agent and outbound tour operator distribution network, works closely with our allied supplier members to enhance the distribution of products and services for our mutual benefit. Our focus is on the customer and providing a value added service and this Directory is part of that service to our members. Consumers are faced with increasing choice and confusion in this internet connected world and travel agents can provide professional guidance and save their customers both time and money. Information is a powerful tool and this Directory will help agents in their quest for success.

MEMBER OF

Best wishes

Publisher

MEDIAWEB PO Box 9596 Newmarket, Auckland NZ Ph: +64 9 529 3000 Fax: 9 529 3001 Email: info@tplmedia.co.nz

2

TAANZ

Peter Barlow President

Travel Industry Directory and Information Guide 2012

Andrew Olsen Chief Executive Officer


GENERAL INFORMATION SECTION

A

TAANZ BOARD OF DIRECTORS 2011-2012

PRESIDENT Peter Barlow, MNZITT Director Williment Travel Group/BCD Travel NZ 43-47 Hanson Street, Mt Cook, Wellington 6140, New Zealand DX SP20034 Wellington Ph: 04 380 2508 Mobile: 021 442 976 peter@williment.co.nz

VICE PRESIDENT Andrew Bowman, MNZITT Managing Director First Travel Group L4 187 Broadway Avenue, Newmarket , Auckland PO Box 2926 Shortland Street, Auckland 1140 DX CX10156 Auckland Ph: 09 524 1623 Fax: 09 523 5642 Mobile: 021 309 335 andrew@first-travel-group.co.nz

DIRECTORS Mark Abbot, MNZITT Director Representing House of Travel Holdings {mds} law Barristers and Solicitors Level 1, 334 Lincoln Road P O Box 185, Christchurch, New Zealand Ph: 03 379 1930 Fax: 03 366 8405 Mobile: 029 288 2810 abbot@mdslaw.co.nz

Andrew Bowman

Ross Manson, MNZITT Managing Director ITN Mondo Group Level 1, 36 Kitchener Street PO Box 6335, Wellesley Street, Auckland 1141 DX CP 24112 Auckland Ph: 09 965 3350 Fax: 09 366 1059 Neil Gestro General Manager - Commercial Stella Travel Services (NZ) Limited Level 5, 66 Wyndham Street, Auckland, 1140, New Zealand Ph: 09 307 4758 Fax: 09 375 5361 Mobile + 64 21 723 499 e mail neil.gestro@stellatravel. co.nz John Willson Commercial Manager United Travel Stella Travel Services Level 5, Gen-I Tower, 66 Wyndham Street PO Box 505, Shortland Street, Auckland 1140 DX CR51001 Auckland Ph: 09 307 1867 Fax: 09 375 5361 Mobile: 021 821 944 john.willson@stellatravel.co.nz

CLAIMS ASSESSOR Terry Murphy Ph: 09 414 6596 tpmurphy@ymail.com

Accounts Manager Tarsha Triplow DDI 04 496 4891 tarsha.triplow@tianz.org.nz Solicitor A.R. (Andy) Marshall LLB (HONS) Gault Mitchell & Co Level 4, 22 The Terrace PO Box 645, Wellington 6140 DX SP26507 Wellington Ph: 04 472 5074 Fax: 04 471 0835 arm@gaultmitchell.co.nz

LIFE MEMBERS Bob Christey, MNZITT Peter Cox, FNZITT Duncan Hamilton, FNZITT John Morrison, MNZITT Charles Spain, FNZITT Tim Tapper, MNZITT Anne Bouterey, MNZITT James Langton, MNZITT Andrew Bagnall Peter Lowry, MNZITT Murray Tanner

Auditor Grant Thornton Chartered Accountants AXA Centre Level 13, 80 The Terrace PO Box 10712 Wellington 6143 Ph: 04 474 8500 Fax: 04 474 8509 Bankers National Bank of New Zealand Wellington

Bonding Authority

SECRETARIAT Level 3, Tourism & Travel House, 79 Boulcott Street PO Box 1888, Wellington 6140 DX SX10033 Wellington Ph: 04 495 0813 Fax: 04 499 0786 info@taanz.org.nz www.taanz.org.nz

Mark Abbott

Chief Executive Officer Andrew Olsen DDI 04 495 0813 Mobile: 027 255 2549 andrew@taanz.org.nz

Dan Williams, CA Level 11, Deloitte House 10 Brandon Street PO Box 3251 WELLINGTON 6140 Ph: 04 473 4330 Fax: 04 473 4331 nztaanzbonding@deloitte. co.nz Administration Assistant: Mary Hall

Ross Manson

Neil Gestro

John Wilson

Members on the Board of Directors

TAANZ

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A

GENERAL INFORMATION SECTION

MEMBERSHIP FACTS Founded 1962 Full Members

341

Additional Branch Locations

67

Allied Members

77

Total

485 As at August 2011

• Number of Office Selling Staff employed by TAANZ members = 2,059 • Number of Approved Travel Brokers employed by TAANZ members = 431 • Value of business written by TAANZ members = $2.7 billion

Past Presidents 1962-64 John F Beckett, FNZITT 1964-65 George L Barker, MNZITT 1965-67 Ken St. John, MNZITT 1967-68 Ron W Johnson, MNZITT 1968-71 Okke Hansen, FNZITT 1971-73 Malcolm G Scott, MNZITT 1973-75 Duncan K Hamilton OBE, LNZITT 1975-77 Bob Alpe, MNZITT 1977-78 Rodney Walshe, ONZM, LNZITT 1978-80 Peter D Cox OBE, FNZITT 1980-81 Alan Spence, MNZITT 1981-83 Lloyd Tremain, LNZITT 1983-85 Richard Conway, MNZITT 1985-87 Bob Christey, MNZITT 1987-90 Charles Spain, FNZITT 1990-92 Greg Miller, MNZITT 1992-94 Peter Brandley, MNZITT 1994-96 Tim Tapper, FNZITT 1996-98 John Morrison MNZITT 1998-2000 Anne Bouterey MNZITT 2000-2006 James Langton, MNZITT

Past Chief Executives 1962-68 Jim P McDavitt 1969-76 Monty F Foate, MNZITT 1976-78 Albert McGowan, MNZITT 1978-05 Peter Lowry, LNZITT, MBE 2005-11 Paul Yeo

MEMBERSHIP FEES 2011/2012 Annual Fees

Joining Fees

Full Member

Full Member

Head office annual subscription_______________ $675 Bonding levy per selling staff member__________ $25 Branch location annual subscription___________ $200

Head Office entrance fee____________________$2,000 Head Office establishment bonding levy_____ $ 4,000 Branch location entrance fee_ ________________ $200

Approved Travel Brokers

Approved travel brokers

Admin fee per Approved Salesperson_ _____ $100 Bonding levy per Approved Salesperson____ $100

Entrance fee________________________________ $100 Allied Member

Allied Member

Entrance fee________________________________ $100

Annual subscription_ _____________________ $440 Above fees are a once only charge to new members and subject to GST Above fees are payable annually each October and subject to GST.

4

TAANZ

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GENERAL INFORMATION SECTION

A

Annual Review REMINDER: OF VITAL IMPORTANCE TO ALL FULL MEMBERS Audited Annual Account or Annual Accounts certified by the proprietors or officers of the organisation in the absence of an audit are to be sent in the strictest confidence to the Bonding Authority within three months of the date of the member’s annual balance

– it is YOUR responsibility to send these accounts without being requested to do so – it is a condition of membership under the constitution and rules:EXAMPLES BALANCE DATE: 31 MARCH

– ACCOUNTS DUE 30 JUNE

BALANCE DATE: 30 JUNE

– ACCOUNTS DUE 30 SEPTEMBER

BALANCE DATE: 30 SEPTEMBER

– ACCOUNTS DUE 31 DECEMBER

BALANCE DATE: 31 DECEMBER

– ACCOUNTS DUE 31 MARCH

FAILURE TO SEND IN YOUR ACCOUNTS WITHIN THE PERIODS STATED ABOVE COULD PLACE YOUR CONTINUED MEMBERSHIP IN JEOPARDY IMPORTANT – The Constitution under Rule 35(j) states – “35(j) To impose a fine of $1,000 or such greater sum as shall be approved by the annual general meeting from time to time on any member who fails to submit his annual accounts to the Bonding Authority within three months of his annual balance date. Such power shall be exercisable in addition to the disciplinary powers set out in Rule 36 of these rules.” Should the Secretariat be able to assist you in any way, please do not hesitate to ask. Annual Accounts should be sent to: Mr Dan Williams, CA TAANZ Bonding Authority Level 11, Deloitte House 10 Brandon Street PO Box 3251, Wellington Phone: (04) 473 4330 Fax: (04) 473 4331 Email: nztaanzbonding@deloitte.co.nz TAANZ

Travel Industry Directory and Information Guide 2012

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A

GENERAL INFORMATION SECTION

Benefits of membership •R epresentation and promotion of the interests of the travel agent and tour operator distribution system in New Zealand

ccess to the TAANZ Bonding Scheme •A and consumer protection dvocacy on behalf of members with •A supplier groups, travel industry decision makers and government romote quality standards and work •P to develop training, qualifications and professionalism to the National Standard ommunication with members through •C regular TAANZ Update e-Newsletters on issues and trends rovision of legal assistance and •P advice on member responsibilities and obligations to customers and suppliers romotion of the services of TAANZ and •P its members through the TAANZ website to both the trade and consumers

As a member of TAANZ you are entitled to great offers on all of your communication needs. Contact Leading Edge today to discuss how our mobile, landline and mobile broadband offers can benefit you.

Leading Edge Communications Phone 0800 699 449 Email associations@lecom.co.nz

ediation in members’ disputes with •M customers or suppliers ffers on credit card merchant fees and •O telecommunications dvice on establishing a travel business •A and dealings on ethical, legal and financial issues

Mobile

Accessories

Landline

Business Solutions

Internet

www.LeadingEdgeGroup.co.nz

Electronic ‘Card Present’ Transactions Average Ticket Size <$500 <$1,000 >$1,000

Rate 1.95% 1.76% 1.55%

Electronic ‘Card Not Present’ Transactions Average Ticket Size <$500 <$1,000 >$1,000

Rate 2.60% 2.25% 2.10%

This offer is available to bonded travel agents who are financial members of TAANZ and is available until 31 December 2011. TAANZ Members that are existing EFTPOS New Zealand customers will be eligible for these rates at the completion of their existing contract. A 36 month contract with our standard Terms and Conditions applies. EFTPOS New Zealand is a subsidiary of ANZ National Bank.

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TAANZ

Travel Industry Directory and Information Guide 2012


MEMBERSHIP CRITERIA & RULES

B

TAANZ Membership and Bonding Criteria (Fixed by Association in General Meeting – see Constitution and Rules – Approved at Annual General Meeting held in Auckland, 6 October 2001 and amended at the AGM in 2008, 2009 and 2010) CATEGORIES OF MEMBERSHIP The Constitution and Rules of the Travel Agents’ Association of New Zealand Incorporated (“TAANZ” or “the Association”) provide for three categories of membership:

Full Membership To be eligible for full membership of TAANZ a person, firm or company must be engaged, in New Zealand, in the sale of travel and the facilities of travel to the public and must meet and continue to comply with the criteria for membership and the requirements for bonding. The criteria for membership shall be determined from time to time by the Association in General Meeting. The currently applicable criteria are those set out in this document.

Allied Supplier Membership (Allied Membership) To be eligible for allied supplier membership of TAANZ a person, firm, company or organisation must be engaged in the travel industry or in activities closely allied with the industry in some capacity other than the sale of travel and the facilities of travel to the public.

Life Membership The Association in General Meeting has the power to elect an individual as a life member of the Association. The criteria to be taken into account are set out in the Constitution and Rules of the Association.

A. FULL MEMBERS Essential Requirements 1. Applicants for full membership and all existing full members must: 1.1

Meet and continue to comply with: a) The Requirements for Bonding which are set out in Schedule I hereto. b) The Requirements for Premises which are set out in Schedule II hereto. c) The Requirements for Qualifications for Management and Staff which are set out in Schedule III hereto. 1.2 Agree to abide by the Constitution and Rules and the Code of Ethics and Practice. 1.3 Pay membership application fees, levies and annual subscriptions. 1.4 Comply with these criteria and all other regulations, by laws, and Bonding Committee Regulations which are in force from time to time.

2. Annual Membership Review A review of the operations and performance of every full member of the Association will be carried out on an annual basis. The review is designed to ensure that all existing members continue to meet and comply with the membership criteria and particularly the requirements for bonding, for premises and for qualified staff which are set out in Schedules  I, II and III respectively. Each member will be required to submit the following documents and information annually: (i) Financial particulars and information which will vary depending on the turnover and other criteria relevant to the business of the individual members and which are set out in Schedule  1. (ii) Particulars of shareholding and of directors of members which are private companies. (iii) Evidence of renewal of any indemnity of the member’s bond given by an insurance company or a bank. (iv) Full particulars of any changes to the premises of the member. (v) A list of qualified staff engaged in the member’s premises throughout the year, including full details of travel experience and qualifications is required in September of each year. If a member fails to submit to TAANZ the documents and information set out in paragraphs (i) to (v) inclusive within 3 months of the member’s annual balance date or such other or extended time as the Board may specify, or in the event of the Board receiving an unfavourable report on the member from the Bonding Authority, the Board may terminate that

TAANZ

member’s membership. When it does so the Board shall notify the member that it is unable to renew or continue membership and shall state the grounds for such decision.” The decision of the Board not to renew or continue membership of any member shall take effect immediately it has been made. The member shall have a right of appeal against such decision. The Appeal shall be to an appeal panel comprising the chairman of the TAANZ Bonding and Finance Committee, the TAANZ solicitor or his/her nominee, and an independent chartered accountant nominated for the purpose by the president of the New Zealand Society of Accountants. Notice in writing of intention to appeal shall be given to TAANZ by the member within fourteen days of the date on which the member received notice of the Board’s decision to terminate its membership. The notice of appeal must be accompanied by a fee of $1,000.00 which may at the discretion of the Board, whether or not the appeal proceeds, be forfeited or be used to defray any costs of preparation for a hearing of the appeal. The Board shall give the member not less than fourteen days’ notice of the date, time and place for hearing such appeal. At the hearing the member concerned may be heard in support of the appeal, either in person or in writing, and the member shall be entitled to representation at the hearing. Evidence from either side may be heard by the appeal panel which may require any member, or invite any other person, to appear before it and which may appoint Counsel to advise it. The whole of the evidence shall be recorded either in writing or otherwise, and the appeal panel shall be entitled to receive evidence by the way of affidavit, deposition or declaration even though such evidence may not be admissible in a court of law. In the event of the Appeal panel upholding the appeal the Board shall reinstate the member as a member of the Association. The Board shall publish in its TAANZ Action newsletter, annual report and in a newspaper circulating in the district in which the member carries on business, notice to the effect that the member ceased to be a member of TAANZ on the date specified. The member concerned shall have no right of action against the Board by reason of such publication. The Board shall also advise IATA that the member ceased to be a member of TAANZ on the specified date.

3. Special Review In addition to the annual membership review the Bonding Authority shall have power to carry out a special review of a member at any time if the Bonding Authority considers that the member may be a risk to the Bonding Fund. Should the Board determine that membership be terminated the member shall have the same right of appeal as in the case of a decision to terminate membership following the annual review process.

4. Provisions that are to apply where there is a change in the ownership of a full member or where the business of a full member is sold to an existing TAANZ member 4.1 Change of ownership of shares in a full member company 4.1.1 Where there is a change of ownership of shares of a member company of less than 30 per cent of the capital of the company, notification of such change shall be given to TAANZ immediately the samecomes into effect. 4.1.2 Where there is a proposed change of ownership of shares of a member company of 30 per cent or more of the capital of the company the approval of TAANZ is required before such change of ownership is effected. Application for approval of the new shareholders must be made on the form prescribed by TAANZ containing the same requirements as in an application for new membership and shall be accompanied by the relevant fee. The fee shall be that determined from time to time by the Board pursuant to clause 11A of the Constitution. 4.1.3 A change in the Directors of a member company shall be immediately notified to TAANZ. 4.1.4 In every case where there is a change of ownership of shares

Travel Industry Directory and Information Guide 2012

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B

MEMBERSHIP CRITERIA & RULES of a member company all indemnities given in support of the member company’s bond will remain in force and effect until alternative indemnities are accepted by TAANZ. 4.2 The sale of the business of a full member to another full member of TAANZ. Where a full member proposes to sell or transfer its business to another full member of TAANZ the approval of TAANZ is required before settlement. Failure to obtain such approval may mean that the business is not covered by the TAANZ Bonding Scheme. The application for approval must be made in the same manner as in an application for new membership and shall be accompanied by the relevant fee. The fee shall be that determined from time to time by the Board pursuant to clause 11A of the Constitution.

5. Change of name, trading name and address All full members must advise TAANZ immediately of any change made to the registered name of the member and/or the trading name of the member and/or the address of the member.

6. Prohibition on misleading conduct Full members shall not directly or indirectly follow a course of conduct which could mislead members of the public or suppliers into believing that another person, firm, company or entity is part of or connected with the member and that transactions undertaken by such entity could be perceived as being transactions of the member and thereby attract the protections associated with TAANZ membership.

7. Branch travel office locations for full members 7.1 Any full member may elect to have a branch travel office location. These locations must be approved by TAANZ and meet all the criteria as to premises and qualified staff set out in Schedules  II and III hereof. A reduced fee structure may apply. All branch travel office locations must be wholly owned by their head office and trading under the same name and readily identifiable with their head office in all publications, letterhead, signwriting and brochures. Any member proposing to open a branch travel office location or to acquire another business for the purpose of establishing it as a branch travel office location of the member, shall before commencing business in such branch travel office location apply for and obtain the consent of TAANZ. The applicant will supply the following information: (a) Full details of the location of the proposed office and its layout. (b) Full details of the staff who it is proposed will operate the branch, including details of the experience and qualifications of the staff. 7.2 Full members who advertise themselves or otherwise hold themselves out to the public as having an office, employee or agent based at a location or in a district which is different from the member’s approved location, which (or who) is capable of servicing the general or specific travel needs of the public at such location, or in that other district, must establish a branch travel office at the location or in that district.

8. Approved salespersons engaged by full members Full members who wish to employ, or engage as an independent contractor, a salesperson to operate in a location or district which is different from the member’s approved location must comply with the specific conditions laid down in the Constitution and Rules in this regard and must ensure that the salesperson concerned has been approved by TAANZ and that the appropriate fees are paid to TAANZ.

9. Application and membership procedure for new full members All applications for membership must be accompanied by the following material in accordance with the standard membership procedure. a) Application form, duly completed in every respect and signed, including the following undertaking. “Application is hereby made for full membership of the Travel Agents’ Association of New Zealand Incorporated. In doing so the applicant acknowledges that he/she/it is fully conversant with the Constitution and Rules, Code of Ethics and Practice, and agreements as set out in the TAANZ Directory and Information Guide, which the applicant has read and agrees to abide by. The applicant understands that this application will be referred to the Board for consideration of the proposed premises and calibre of the proposed staff. It will also be referred to the TAANZ Bonding Authority for consideration of acceptance of the applicant for bonding and the applicant agrees

8

TAANZ

to provide the Bonding Authority with all information he/she may require. Membership will not be granted until satisfactory reports are received by the Board from the Bonding Authority and the applicant agrees by signing this application that it will not advertise or in any way represent itself as being a member of TAANZ until the written confirmation of membership for this application is received from TAANZ.” (b) Photographs and plan of the premises. (c) Application fee (non-refundable). (d) Management and staff report specifying travel industry experience and qualifications which must meet the criteria laid down, including evidence of such qualifications. (e) Certificate of Incorporation (where appropriate). If at the expiry of a period of three months from the receipt of an application by TAANZ, any information required by TAANZ is still outstanding or any action on the part of the applicant has not been carried out, if no extension of time has been granted, the application shall be deemed to be abandoned and the application fee shall be forfeited to TAANZ.

10. Disqualifying circumstances 10.1 (a) Full members shall not, without the consent of the Board, have as an owner, shareholder, director, manager or employee any person who has been or is convicted of any offence of dishonesty or any other offence for which the maximum penalty is imprisonment for a term of three years or more. (b) Full members shall, on becoming aware that an owner, shareholder, director, manager or employee has been convicted of an offence of the type referred to in paragraph 10.1(a) hereof disclose the fact to the Chief Executive Officer of TAANZ. If the TAANZ member wishes to retain the services of such person the TAANZ member must apply to the Board for consent to do so. In making the application the TAANZ member is to supply such additional and background material in relation to the offence and the person as it sees fit and any additional material requested by the Board. (c) The Board shall have unfettered discretion as to whether it gives its consent to the continued involvement of such person in the operation and business of the TAANZ member or declines its consent. (d) If the Board declines its consent the TAANZ member must terminate the involvement of the person convicted of the offence with the member. A failure to do so will mean that the TAANZ member in question will have ceased to comply with the criteria for membership and shall be sufficient grounds for the Board to terminate its membership pursuant to Rule 10(b) of the TAANZ Constitution and Rules.” 10.2 No person who has owned, operated or managed a full member which has defaulted in its duty as a travel agent in circumstances which gave rise to a successful claim/claims on the Bonding Fund shall be eligible to own shares in, operate or to manage another full member or a branch office of another full member for a period of 10 years from the date of the default which gave rise to the claim on the Bonding Fund, unless that person can establish, to the satisfaction of the Board, that the said default was not due in any way to the actions of that person.

11. Residual discretion rests with Board Notwithstanding the fact that an applicant for membership meets all the criteria for full membership herein specified the Constitution and Rules of the Association gives the Board absolute discretion to refuse to grant full membership to any applicant. B. ALLIED SUPPLIER MEMBERSHIP (also referred to as Allied Members) Any travel or tourism related company and/or organisation is able to apply to become an allied supplier member of TAANZ, be they New Zealand based or overseas based. (Constitution and Rules, Rule  7). The following additional criteria will apply for overseas applicants for allied supplier membership who must complete the standard membership application form. (a) A photocopy of any document showing that the applicant is a member of its local travel trade association. (b) The names of any two full or allied members of TAANZ who are doing business with the applicant. (c) Any other information which could assist the Board in considering the application.

Travel Industry Directory and Information Guide 2012


MEMBERSHIP CRITERIA & RULES

B

THE TAANZ BONDING SCHEME REQUIREMENTS FOR BONDING

Schedule I Introduction The success of the TAANZ Bonding Scheme is dependent upon members individually and collectively meeting their obligations at four levels. 1. Individual members (usually limited liability companies) being financially sound, well managed and respecting the special ‘trust’ nature of funds which they handle for clients and principals (airlines, wholesalers and others). 2. In the event of failure of a member, the shareholders or a third party honouring the required limited guarantee which they have provided to reimburse TAANZ for claims met from the TAANZ Bonding Fund. 3. The maintenance of a fund (The TAANZ Bonding Fund) which enables TAANZ to promptly meet legitimate claims. The fund is also used to cover that part of the cost of claims which for any reason cannot be recovered from the member concerned or from the guarantors. 4. The maintenance of commercial insurance cover to cover exceptional losses which cannot be recovered from members or guarantors and which exceed the annual limit of claims to be met from the TAANZ Bonding Fund. In considering the obligations of individual members, account has been taken of the level of risk imposed, on the Bonding Fund and the insurers, by different categories of member. Members should refer to Attachment I to establish the category under which they come. It has been determined that the major risks to the fund and the insurance cover are from: (a) the failure of new members in the first two years of operation; (c) the possibility of major failure of high volume members where claims will inevitably exceed the level of guarantee available. Accordingly extra compliance and reporting requirements apply to members in those categories. The requirements are summarised in Attachment I. Further details are provided in these notes.

the amount payable to the Bonding Fund by the covenantors. Payment is required in the event of the Bonding Fund being required to meet claims from the clients or principals of the member concerned.

LEVEL OF INDEMNITY The basic level of indemnity required is determined by a combination of the following factors: (a) The annual gross sales (which can be reduced by commission and qualifying credit card sales – see comment below) (c) The frequency of BSP payments. The level of indemnity for any member is calculated by applying the appropriate percentage from Chart 1 below to the adjusted annual gross sales for the year under review. (For new applicants the gross sales for the first year shall be estimated). Chart 1

Category of Member

BSP Reporting And Payment

A

All Others

%

%

7 days

4.00

2.66

14 days

*

4.00

Cycle

• Subject to a minimum indemnity of $50,000 in all cases • The maximum indemnity required shall be:

$500,000 for those on 7 day reporting

$750,000 for those on 14 day reporting

• * This option not available

BONDING AUTHORITY TAANZ recognises the personal nature of the information which it requires for bonding purposes and has appointed an independent Bonding Authority to maintain confidentially. He/she considers the information provided by members, determines the bonding category and requirements for each member and (subject to prior notice to the member concerned) discusses exceptional problem cases with the TAANZ Bonding Committee and/or IATA.

REQUIREMENTS TO BE MET BY ALL BONDED MEMBERS DEED OF COVENANT Each member of TAANZ is required to execute a Deed of Covenant which acknowledges the responsibility of the member to faithfully account to the appropriate principals for all money received from clients. The undertaking which is given in signing this covenant also acknowledges the responsibility of the member, usually a limited liability company, to properly account for funds received from travel clients. The Deed of Covenant is signed by a director or directors on behalf of a company and by proprietors where no company is involved.

CALCULATION OF TURNOVER For the purposes of determining the level of indemnity each member’s turnover is calculated as follows: 1. Start with the annual gross travel business turnover of the member, i.e. the gross value of the goods and services billed as retailer, consolidator, or wholesaler. (Directors will be required to provide an annual statutory declaration of this turnover). 2. Deduct the gross value of airline services for which payment was made direct to an airline or through BSP by way of a recognised credit card. This gives “turnover for bonding purposes”. 3. Deduct the amount of commissions payable to the member by principals on the “turnover for bonding purposes”. Upon request members must provide the Bonding Authority with the following information within the timeframe required: • Confirmation acceptable to the Bonding Authority of the level of commissions received for the financial year under review. • Any other information which the Bonding Authority may in the circumstances require.

CLIENTS AND PRINCIPALS FUNDS

DEED OF INDEMNITY Each member is required to arrange for the provision of a bond. This is to be provided in the form of a Deed of Indemnity signed by covenantors. Usually the covenantors are the shareholders or a related party. All members are required to provide security for the bond. Security can be a combination of mortgage, bank or insurance bond, or cash deposit. (further details are given later). The Deed of Indemnity sets out the terms and conditions and limits of

TAANZ

Required Practice: All monies paid to a TAANZ member as an agent, for services to be rendered by other parties, must be kept separate from other funds (in a travel funds account) and shall be deposited or invested only with the following: (a) Any New Zealand registered bank and their subsidiary savings bank

Travel Industry Directory and Information Guide 2012

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B

MEMBERSHIP CRITERIA & RULES (b) Trustee saving banks (c) New Zealand Government or Local Body Investments The only funds which can be drawn from a travel funds account are: (1) Payment to an airline or other principal on account of the party who provided the funds. (2) Refund to clients. (3) Withdrawal of commission and interest earned on the relevant transactions. (4) Temporary investment as listed above. In essence this requirement means that a member must maintain one bank account for client travel funds. Another bank account is required for the payment of operating expenses, including shareholder drawings in anticipation of salary. The two principal advantages are: (1) The knowledge that client travel funds are intact and available for payment to principals; and (2) As client monies have been separated from company funds, management will be assisted in its awareness of any unfavourable trend in its financial position from the status of the business account plus accounts receivable. The Civil Aviation (Passenger Agents’ Commission Regime) Notice 1983, together with the Passenger Sales Agency Agreement, provide that all monies received by an agent in relation to the sale of international travel by air shall be kept in a separate bank account on behalf of the principal until it is accounted for to the principal by the agent. These TAANZ requirements extend that requirement to funds received from consumers on behalf of all principals. Directors or proprietors will be required to provide an annual statutory declaration of compliance with the above procedures. In addition the Bonding Authority can require evidence that the appropriate level of funds are held in properly designated bank accounts.

ANNUAL REVIEW Members are required to submit an annual bonding return, including annual financial statements to the Bonding Authority no later than four months after the date of the member’s annual balance. Failure to submit the annual bonding return as required in the preceding paragraph will render the member liable to suffer a fine of $1000 (plus GST) being imposed by the Board of Directors without further notice. Failure to submit the annual bonding return within five months of the member’s annual balance date will render the member liable to be lapsed by TAANZ. In the event of TAANZ taking such action it will forthwith notify IATA that the member is no longer a bonded member of TAANZ. In addition TAANZ will publish advertisements to that effect in a newspaper circulating in the district where the business is situated. The annual bonding return for each category of member shall be in a format supplied by the TAANZ Bonding Authority and approved by the TAANZ Board of Directors. A special information booklet has been provided by TAANZ as a helpful guide to members, explaining the annual review process.

SPECIAL REVIEW In addition to the annual review the Bonding Authority shall have the power to carry out a special review of a member at any time if he considers that the member may be a risk to the bonding Scheme. Should the Board of TAANZ determine that membership be terminated the member shall have the same right of appeal as in the case of a decision not to renew membership.

FORM AND CONTENT OF ACCOUNTS Financial statements must be in accordance with standard accounting practice and, where relevant, in accordance with the requirement of the Companies Act 1993 and the Financial Reporting Act 1993. As a standard industry practice, the following items must be disclosed in members’ financial statements, either in the accounts themselves or as notes thereto: (a) Gross sales revenue: Gross sales revenue will be used for the calculation of the indemnity level. However, members with substantial sales revenue other than as a travel agent may wish to advise the level of nonagent sales revenue if they consider a lower indemnity would

10

TAANZ

be more appropriate to the level of risk to travel consumers and airlines. (b) Recognition of Income Earned The earliest point that a travel agent may recognise income in financial statements used for Annual Financial Review calculations is: 1. When a deposit has been received, the amount of the deposit, to the extent that it covers a cancellation fee in accordance with the booking conditions. 2. The full commission value of the travel arrangement may be recognised as income when either a ticket or redeemable voucher has been issued to the customer or when the principal has been paid. The basis of recognition of income earned must be explained in the Notes to the Accounts. (c) Salary and other remuneration to directors and shareholders. (d) The amount held in bank accounts and representing advance payments by clients must be separately identified. (e) Accounts receivable to show as separate items: (i) amounts due from clients (ii) amounts due from airlines (iii) amounts due from shareholders (iv) other If the amount shown as “other” is material, it should be fully explained. (f) Accounts payable should show separately: (i) amounts due to clients (ii) amounts due to airlines and principals (iii) other trade creditors (iv) amounts due to shareholders Amounts due to clients and airlines and from clients and airlines must be separately disclosed and must not be offset unless a legal right of offset exists. i.e. amounts due to one client or airline must not be offset against amounts due from other clients or airlines. (g) State whether bank overdraft or loan facilities are secured and details of securities. (h) Disclose nature of any encumbrances. For example if the assets of the member are used as security for third parties. (i) Details of total commissions received.

SPECIAL REQUIREMENTS FOR DIFFERENT CATEGORIES OF MEMBERSHIP Category A – New Members Period in Category A A member will be classified as a new member (Category A) for a minimum period of 18 months following admission to TAANZ membership. At least 2 “annual reviews” must be conducted during the minimum period, e.g. member joins TAANZ August 2002 with annual balance date of 31 March. New membership criteria apply for reviews based on bonding returns to 31 March 2003 and 2004. The new membership status applies if the company or entity is applying for new membership of TAANZ. However, applicants for new membership can apply to the Bonding Authority for exemption from this requirement on the following grounds: (a) The new member applicant is a company or entity resulting from the merger or reconstruction or sale and purchase of established businesses conducted by members in categories B, C or D; and (b) There is a continuity of senior management or Directors; and (c) The new member is, in the opinion of the Bonding Authority, adequately capitalised.

Capital Adequacy New members must provide the Bonding Authority with evidence that the company or business has adequate shareholders equity (paid up capital plus retained profits and reserves) to meet reasonable commitments. The initial information required will include an “opening” statement of financial position and a budget of income and expenditure for a period of at least two financial years.. In particular, the Bonding Authority needs to be satisfied that the member has adequate working capital to meet outgoings as they fall due. A minimum shareholders’ equity of $40,000 will be required but in

Travel Industry Directory and Information Guide 2012


MEMBERSHIP CRITERIA & RULES many cases a larger amount will be required to cover fixed assets, working capital and also any good will paid for. The capital adequacy test must be met for the period of category A membership.

B

An independent valuer’s valuation is usually required. In giving

mortgages for normal lending it is customary for the valuer to make a recommendation for a first mortgage loan, normally restricted to 2/3 of his/her valuation. In taking mortgage securities the TAANZ Board has authorised the Bonding Authority to accept first, second, or even third

Remittance Period and Bonding Level As stated under “Level of Indemnity” above, category A members must pay airlines on a 7 day reporting cycle and the initial indemnity will be 4% of estimated turnover. A minimum of $50,000 applies.

mortgages up to 80% of the valuation. If there are existing mortgages on the property, the level of priority required by the existing mortgagee will be taken into account in assessing the equity available to the TAANZ Bonding Scheme. The costs for the security, namely valuation costs and the costs

Interim reporting requirements

of the mortgage documentation, are payable by the member. It should be

Category A members are required to provide the Bonding Authority with interim financial statements covering the first 6 months of each financial year. This requirement will not apply in the first period of membership if the interim reporting period would be less than three months. The interim financial statements may be in the form of internally generated management reports but must incorporate a statement of financial position as well as operating results. The interim and annual reports must be accompanied by a directors/ proprietors declaration that the company is solvent and is properly accounting for client and principal funds.

noted that these costs do not recur and can be regarded as one-off costs. Through the experience of past years it appears this form of security is the most widely used and is the least costly to members.

(b) Life Insurance Policies:

(c) A Bank Guarantee:

CATEGORY B MEMBERS (Turnover for Bonding Purposes up to $5million) These are members (other than new members) whose adjusted turnover as defined for bonding purposes will be less than $5.0 million for the financial year under review. Other than the provision of an annual declaration of solvency, there are no special requirements peculiar to Category B members. Refer to Attachment I, and the requirements applying to all Bonded Members for normal requirements.

Where the policy (or policies) has an appropriate surrender value,

an assignment to TAANZ may be accepted as security for the bond.

In the case of an indemnity or guarantee from a bank or insurance

company, an annual fee is charged to the members by the bank/insurance company, and in addition most banks may require the indemnifier to give them security, probably in the form of a mortgage or real estate. If this is the case members must meet annual fees and the costs of providing a mortgage to the bank/insurance company. For most members, a mortgage direct with TAANZ under the first option would be preferable and less costly.

(d) Insurance Cover:

CATEGORIES C & D Category C covers members whose adjusted turnover, as defined for bonding purposes, is $5.0 million or more but less than $10.0 million. Category D covers members whose adjusted turnover is $10.0 million or more. Special requirements common to these categories are: • They are required to meet the financial criteria at all times. • They make pro-rata contributions to the airline insurance cover based on turnover.

TAANZ may accept as security arrangements put up from time

to time by insurance and/or bonding companies. These frequently involve the insurance company/bonding company providing up to 50% of the indemnity requirement. Usually these companies provide the second 50% of the indemnity which is exposed and can only be called upon once the first 50% of the indemnity provided by the shareholders has been exhausted. Members opting for this form of security have to be in a position to provide cash or other security to cover the first 50% of their bond. Invariably, the insurance company/bonding company will have its

Category D Special Conditions These high turnover members are subject to the following extra requirements: • The provision of 3 monthly financial reports with a statutory declaration from directors that the company is solvent and is properly accounting for client and principal funds. • In those cases where the financial statements are not subject to independent audit, an annual limited verification report from an independent chartered accountant.

PROVISION OF SECURITY These requirements apply to all members: Members are required to provide security to back up the indemnity and the following alternatives may be considered by the Bonding Authority: (a) Security over assets (real estate, insurance policies); (b) A bank guarantee; (c) A cash deposit with the TAANZ Bonding Scheme; (d) Such other protection as the Bonding Authority may reasonably require. The choice of security to be given may be made by the member involved after discussion with the Bonding Authority. The following information may assist in this consideration.

(a) Mortgage of Real Estate: The availability of a house property or other real estate as support for an indemnity will vary depending upon its precise ownership and it is helpful if a copy of the Certificate of Title is provided. Many applicants are unaware of the precise ownership of such properties which may be owned solely, owned jointly, owned by trustees, or be registered as a joint family home.

TAANZ

own criteria which will also need to be met by the member before this option is available.

(e) Money Lodged with TAANZ:

Money deposited with the Bonding Scheme is lodged by TAANZ

with a registered trading bank at the interest rate available at the time. Interest on this type of security is paid to the member without deduction, other than Resident Withholding Tax.

RELEASE FROM INDEMNITY AND SECURITY A person who provides security and/or indemnity should be aware that the security/indemnity will remain in place for a period of six months after the effective date of termination of that person’s ongoing future liability for the activities of a member. This is because third parties have up to six months to lodge claims against the Bonding Fund.

BONDING FINANCIAL CRITERIA Members in Categories C and D must all meet specified financial requirements. Members failing these tests will lose bonding (subject only to the TAANZ Board, on the recommendation of The Bonding Authority, exercising its discretion to provide time for the member to remedy the situation). (Note: Details of the financial requirements will be advised prior to introduction of the new bonding requirements.)

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B

MEMBERSHIP CRITERIA & RULES LIMITED INDEPENDENT VERIFICATION

Financial Discretion

Members in Category D will be required to provide with their annual bonding returns independent verification of certain financial procedures and contents of the financial statements. (Note – details of those requirements are to be determined from time to time by the TAANZ Board, based on recommendations from The Bonding Authority.) It is likely that in cases where the financial statements have not been subject to independent audit a report will be required from an independent chartered accountant confirming such matters as: (a) Bank account balances and the distribution between client/airline funds and the members funds. (b) The collection of major debtors accounts subsequent to balance date. (c) Cut-off procedures to ensure that income is not brought into account prematurely and that there is a correct matching of income and expenditure. (d) That all major creditors at balance date have been properly brought into account. (e) That client deposits/prepayments have throughout the year been paid into a designated “travel fund� and year-end balances are properly accounted for)

It is recognised that different interpretations of financial accounts are possible and do occur. Accordingly the Bonding Authority shall have discretion as to the most appropriate accounting classification in accordance with standard accounting practices for all items included in Financial Statements.

Residual Committee

Discretion

with

the

TAANZ

Bonding

The Bonding Committee may, notwithstanding the fact that a member fails to satisfy the financial criteria or other criteria for bonding, agree to extend bonding to such member. This overriding residual discretion vests in the Bonding Committee and nothing elsewhere contained in these criteria, or in the Bonding Committee Regulations, or in the Requirements of the TAANZ Bonding Scheme, shall be interpreted as restricting or limiting this discretion. The discretion extends to and includes the power to extend bonding to members who fail to satisfy any criteria for bonding including those criteria described as mandatory criteria or which are referred to in mandatory terms. The Bonding Committee shall have complete and absolute discretion in this regard but it shall give careful consideration to what it considers to be

Movements between Categories

in the best interests of the Association from the perspective of maintaining

The Bonding Authority has discretion to allow a member to remain in an existing category when the turnover level is within 5 percent of the upper limit of the category.

the Fund. The Bonding Committee, in agreeing to extend bonding to such a member, may require the member to provide additional security and/or to comply with special operating procedures or conditions. In determining

Significant Variations in Annual Turnover Because of special events or tours etc. the turnover of some members varies significantly from year to year. In the annual bonding return members will be asked to state whether in the ensuing year the turnover level is likely to be significantly increased because of circumstances known at the time of making the return. The Bonding Authority will in some circumstances seek a higher level of indemnity for that year and treat the member as having moved to a higher turnover category.

whether it shall extend bonding to such a member the Bonding Committee shall have regards to the views of the Bonding Authority. The Bonding Authority shall have the ability to refer such cases to the Bonding Committee for consideration. Any member or applicant for membership who has bonding extended to it by the Bonding Committee by virtue of this residual discretion shall be deemed, for so long as that approval continues, to meet and comply with the criteria for membership.

Group Bonds Major franchise groups or members operating under other group arrangements may wish to provide security on a group basis. The Bonding Authority and TAANZ Board are prepared to consider proposals for group security. The main requirement will be that the proposals are backed by arrangements, which ensure that the group bond will remain intact or be replenished in the event of failure of any member of the group.

The Bonding Committee may delegate the function of investigating whether it is appropriate to exercise its residual discretion to extend bonding to any member under this provision to a sub-committee of the Bonding Committee comprising not less than three members who shall report back with a recommendation to the full Bonding Committee. The final decision shall however rest with the Bonding Committee.

NOTES

12

TAANZ

Travel Industry Directory and Information Guide 2012


MEMBERSHIP CRITERIA & RULES

B

ATTACHMENT I

Category

A

B

C

D

Requirements

New members (For 2 years)

Up to $5 m T/O

$5 to $10 m T/O

Over $10m T/O

Opening Financial Statement/Budget

X

Capital Adequacy Test – $40,000 Minimum

X

X

X

X

Remittance Period

7 day mandatory

7 or 14 day option

X

Bond Amount (% x turnover)

4% mandatory

X

7 day remittance 2.66%, or

X

X

X

14 day remittance 4.00%

X

X

X

X

X

X

Bonding Security

Mandatory

Negotiable

X

Bond Limit

7 day remittance – $500K

X

X

X

X

14 day remittance – $750 K

X

X

X

X

X

X

Bonding Reporting Frequency

Annual

6 monthly

3 monthly

X X

Annual Bonding Requirements

Financial Statements

Independent Verification

X

X

X

X

X

Maintain Capital Adequacy

Financial Criteria – self-assessment

X

Directors Statutory Declarations:

Solvency

X

X

Turnover/client funds

X

X

X

X

X X

X

Interim Reporting Requirements

Financial Statements

X

X

Statutory Declaration by Directors

X

X

Costs-New Bonded Location Levy

X

-Retail Staff Levy –

X

X

X

X

-Insurance Contrib. – Minimum

X

X

X

X

“ “ – Pro-Rata

X

X

NOTES

TAANZ

Travel Industry Directory and Information Guide 2012

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B

MEMBERSHIP CRITERIA & RULES

THE REQUIREMENTS FOR PREMISES Schedule II a) The approved location, either of a full member or the branch location of a full member, must be clearly identified as that of a travel agent, tour operator or general sales agent, and be freely accessible to the public for the sale of travel. The only exception to this rule is that in the case of an outbound tour operator, inbound tour operator or general sales agent who fulfils all other criteria of TAANZ but does not maintain a place of business which is fully accessible to the general public. b) Advertising and Promotion of a Full Member. All full members are required to show their legal and registered name on all letterhead and business cards, as well as with sign writing on the office premises. Members would need to state the trading name as a division of the legal name, or, the legal name, trading as the trading name. c) A “family group” of members advertising on a collective basis or an individual member advertising on an individual basis, is/are permitted to advertise using the group trading name only and such members are not required to show their legal and full registered name with TAANZ in the advertisement.

d) Where a full member carries out a range of business activities including that of a travel agent, the travel office location must meet the following requirements: (i) It must be clearly designated as such and be totally separated from the other activities in the premises. (ii) It must be operated by qualified travel staff. (iii) It must meet all other approved location criteria of TAANZ. (e) Premises must be secure and for the safe custody of monies and accountable documents, such monies and accountable documents shall, when not in use, be locked in a safe or steel cabinet.” (f) Photographs of the interior and exterior of the premises, together with a plan of the office, must be submitted with the application for membership. (g) A proposed location may be approved if it meets all criteria. Once original approval of premises is given, the requirements must be maintained in order to ensure retention as an approved TAANZ location. The acceptance or renewal of membership is at the sole discretion of the Board.

THE REQUIREMENTS FOR Qualifications for management and staff Schedule III (A) All new applications for full membership of TAANZ must at the time of application have and continue to have at each approved location and at each approved branch travel office location at least one full time selling staff (travel consultant) registered with TAANZ who must have the National Certificate in Travel Level 4 or, Full Member of NZITT, or hold a nationally recognised sales, marketing or management equivalent that supports industry best practice as determined by the board. Should the approved location or approved branch travel office location have more than 5 full time selling staff (travel consultants) registered with TAANZ then there is a requirement to have additional staff members who meet this same criteria. For every additional 5 full time selling staff (travel consultants) registered with TAANZ an additional one qualified staff member is required, viz: 1-5 selling staff – one staff member must meet the criteria 6-10 selling staff – two staff members must meet the criteria 11-15 selling staff – 3 staff members must meet the criteria and so on.

(B) A full report giving evidence of the education background, travel experience and travel qualifications of all staff must be provided to TAANZ before the membership application can be considered (Photocopies of qualifications held are required). (C) All full members of TAANZ must at all times continue to maintain the above minimum numbers of qualified travel consultants at their approved locations and approved branch travel office locations subject to the right of the Board to waive compliance with this requirement in extenuating circumstances. TAANZ reserves the right to check that the member is complying with this provision at any time. TAANZ recognises the activities of the New Zealand Institute of Travel and Tourism and expects all travel management personnel of TAANZ members to be practising associates of the Institute but most desirably practising Members of the Institute.

NOTES

14

TAANZ

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MEMBERSHIP CRITERIA & RULES

B

Taanz Bonding Scheme A summary of the protection the scheme provides for customers of TAANZ members Introduction The Travel Agents' Association of New Zealand Incorporated ("TAANZ") has established a Bonding Scheme which is designed to provide customers with an assurance that if they deal with a TAANZ member they will at least receive some protection against the travel agents' failure to properly account to suppliers or intermediaries for monies received from customers for that purpose. It is compulsory for every full member of TAANZ to belong to the Bonding Scheme. All full members of TAANZ are therefore TAANZ Bonded Agents. Allied members of TAANZ are suppliers of travel and services and are not involved with the Bonding Scheme. Because the TAANZ Bonding fund is available to meet claims lodged by customers of every TAANZ member (to a maximum exposure of $250,000.00 for all claims made by the customers of any one defaulting TAANZ member) the Bonding Committee has sought to protect the Fund by specifying that travel agents should meet certain minimum financial criteria in order to be eligible to be a member of TAANZ. The financial performance of every TAANZ member is reviewed at least annually by the TAANZ Bonding Authority and there is provision for a special review to take place at any time if there is concern as to the financial security of a particular member. In addition the TAANZ Bonding Authority, who is an independent Chartered Accountant, considers the financial structure of each individual member's business, judges the risks involved and determines the level or amount of indemnity required to protect the Bonding Fund in each individual case. The Bonding Authority invariably requires that each TAANZ member covenant to indemnify the Fund for all claims paid out by the Fund as a result of that member's own default and that the major individual shareholders personally provide some limited indemnity to reimburse the Fund from their own resources for claims paid out by the Fund in relation to the activities of the TAANZ member company that they own. Individual shareholders are required to support their personal covenant with security. These measures are designed to protect the Bonding Fund. History has shown that they have been reasonably effective in doing this. Both the number of claims on the Bonding Fund and the size of those claims have been comparatively modest.

Application of the Scheme The TAANZ Bonding Scheme provides members of the public who are retail customers of a TAANZ member with some protection in the event of the TAANZ member failing to properly account to suppliers or intermediaries for monies received from such customers for that purpose, with the result that the customer does not receive the tickets or the services for which he/ she/it has paid the TAANZ member.

The scope of the protection provided The protection provided by the Bonding Scheme is restricted. It applies where the customer does not receive the tickets or benefits for which the customer has paid the TAANZ member on account of the fact that the TAANZ member, although receiving the money from the customer, has not paid the money so received to the agreed supplier or intermediary. It therefore only covers defaults on the part of the travel agent in accounting for moneys received by that travel agent from the customer for the purposes of paying for tickets, accommodation or travel related services for the customer. The only exception to this arises where a TAANZ member who receives money directly from a customer pays money to another TAANZ member or to an IATA approved agent in circumstances where that other TAANZ member or IATA approved agent is also acting as an agent. In such circumstances the consumer will have a claim on the Bonding Fund for the default of the TAANZ member or IATA approved agent where the consumer suffers loss as a result of the TAANZ member/IATA approved agent failing to pay such money on to its principal.

TAANZ

In such a case the claim on the Fund is in respect of the default of the TAANZ member or IATA approved agent which failed to pay the money on to its principal. The TAANZ member which deals with the customer directly is not in default. Subject to this one exception, if the TAANZ member pays and applies moneys received from its customer in accordance with the instructions received from its customer, then there can be no claim made by the customer under the Bonding Scheme. The Bonding Scheme does not guarantee the performance of other suppliers of services or intermediaries. Accordingly, if a hotel, airline, tour operator or other supplier of services goes bankrupt and is unable to perform the services it undertook to perform when it issues or agreed to issue its tickets/vouchers there would be no claim on the Bonding Scheme for such a failure. The TAANZ Bonding Scheme does not purport to guarantee the performance of the suppliers of services purchased through the agency of the TAANZ member. This is the case even if the supplier of services is a TAANZ member, which, as a tour operator, is acting as a principal in selling a packaged holiday or other travel related product. If a customer deals with, and pays money to, an intermediary who is not a TAANZ member, but who is in the business of arranging travel, accommodation, or related services (hereinafter referred to as "non TAANZ travel consultant") that customer is not covered by the Bonding Scheme and cannot claim against it. This is so even if the non TAANZ travel consultant subsequently pays money to a TAANZ member for the purpose of purchasing travel and related services for its customers and the TAANZ member fails to apply such money for that purpose, with the result that the tickets/vouchers are not supplied to the non TAANZ travel consultant or its customer. In such a case neither the customer nor the non TAANZ travel consultant would be able to claim against the TAANZ Bonding Fund. The Bonding Scheme only applies where a customer has direct personal contact with a TAANZ member, the customer pays over his/her/ its money directly to the TAANZ member, and either, that same TAANZ member defaults by failing to make payment for the travel services purchased by the customer, or, the TAANZ member pays the moneys to another TAANZ member or an IATA approved agent who, acting as an agent, defaults by failing to make payment to the principals for the travel services purchased by the customer. The Bonding Scheme only applies to provide protection to customers against the activities of TAANZ members when they are acting in their capacity as travel agents. If a TAANZ member is also acting as a retailer of goods, or other non-travel related products, moneys paid to the TAANZ member for the purchase of such goods or other non-travel related products will not be protected by the TAANZ Bonding Fund. Further, if a TAANZ member (usually a tour operator or a wholesaler) is selling a package holiday which that TAANZ member has put together then it is probable that that TAANZ member is not acting as a travel agent in the transaction in question but rather as a principal selling its own product. In such a case if the TAANZ member acting as a principal fails to deliver its product there will be no claim on the TAANZ Bonding Fund.

Limitations on liability for claims on Bonding Fund The Bonding Scheme also imposes certain limitations on payment of claims. The most significant are: (i) The Fund provides a maximum of $250,000 to meet claims made as a result of the failure of any one TAANZ member. Customers should realise that where a member trades through more than one outlet the maximum sum of $250,000 is available spread over all the outlets operated by such member. The TAANZ Bonding Scheme provides a cap as to the amount it will pay out in relation to the failure to account for money received from customers by any one TAANZ member. That cap is currently set at $250,000. Accordingly, if a TAANZ member makes default in

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15


B

MEMBERSHIP CRITERIA & RULES properly accounting for monies received from customers to a total sum of say, $500,000, the members of the public who have suffered loss on account of such default by the TAANZ member will only receive reimbursement from the Bonding Scheme of 50 cents in the dollar, or half of their real loss. TAANZ has been operating a Bonding Scheme since 1966. To date no TAANZ member has failed in circumstances where the loss to customers has not been paid in full from the Fund. Customers should be aware however that if one of TAANZ’s larger members was to default in its obligations it would be anticipated that the total claims would be substantially in excess of the maximum currently payable for default by any one member with the result that customers would not be paid

pursuant to the Bonding Scheme the full amount of their loss but would receive instead a pro-rata payment on account of their loss. (ii) Any claim on the Bonding Fund must be lodged within six months of the date of the default of the member.

Further information and claims If a customer wishes to receive further information about the Bonding Scheme or wishes to make a claim on the fund for loss sustained as a result of the actions of the TAANZ member with whom they have had direct dealings they should contact the Chief Executive of TAANZ at PO Box 1888, Wellington. Tel: (04) 496-4898. Email: info@taanz.org.nz.

NOTES

16

TAANZ

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MEMBERSHIP CRITERIA & RULES

B

Taanz Bonding Committee Regulations The TAANZ Bonding Committee Regulations are by-laws of the Association made by the board of Directors pursuant to its powers contained in Rule 35 (e) of the Constitution and Rules of the Association The regulations of the Bonding Committee of the Board of Directors of the Travel Agents’ Association of New Zealand as amended on 24 June 2008 are as follows:

Definitions 1.(a) In these regulations the following expressions shall (except where the context otherwise requires) have the following meanings: The Association Travel Agents’ Association of New Zealand Incorporated. Constitution and Rules The Constitution and Rules of the Association. The Committee The Bonding Committee Bonding Authority The person or persons from time to time appointed by the Board of Directors of the Association as the Bonding Authority. Bond Any bond, guarantee, cross indemnity or other security to be given by members under these regulations or required by the Committee in accordance with these regulations. Bond Monies Monies comprised in or secured by any bond. The Fund The sum of $40,000 which has been paid out of the accumulated funds of the Association for the purpose and in accordance with the decision of the special general meeting of the Association held on the 18th May 1981 together with all bonding levies payable by members and together with all bond monies received by the Committee in accordance with these regulations and income earned by such sum and such monies. Obligor The person who has given or is liable upon any bond and includes any person who has given or is liable under any guarantee or cross indemnity of any bond. Member A full member of the Association. Principals Principals of land, sea/or air transport and/or accommodation firms, organisations and companies (including tour wholesalers). 1.b) Unless otherwise stated above expressions defined in the Constitution and Rules shall have the same meaning in these regulations.

the Committee, and shall upon request produce such accounts and report upon its activities to the Board of Directors and to any general meeting of the Association.

The Bonding Authority 3.(a) The Committee shall appoint a Bonding Authority. The appointment shall be on such terms and conditions as shall from time to time be determined by the Committee. (b) The Committee shall pay out of the fund the reasonable charges, fees, and expenses of the Bonding Authority.

Function of the Bonding Authority 4.(a) The Bonding Authority shall determine whether the bond of any applicant for membership or an existing member is acceptable to the Association and shall determine what guarantees, indemnities or securities are necessary to support such bond. (b) In addition to reviewing the annual bonding returns and annual financial statements that members are required to provide to the Bonding Authority, the Bonding Authority may at any time require a member to provide financial reports at more frequent intervals and/or additional financial material. (c) The Bonding Authority will maintain complete confidentiality regarding all information received from a member.

Application of the fund 5.(a) The Committee shall employ and expend the Fund in reimbursing members of the public (“customers”) for moneys paid directly to a member for the purpose of arrangement of travel and for accommodation, deposits, bookings or reservations, or related services, where either: (i) the member has not paid the appropriate principals and as a result of such nonpayment by the member the customer has not obtained the tickets or vouchers which would entitle the customer to receive the services which the customer has paid the member to arrange; or (ii) the member has paid another TAANZ member or an IATA approved agent the moneys, or some of the moneys, that the member has received from the customer for the purpose of arrangement of travel and/or for accommodation deposits, bookings or reservations, or related services, and that TAANZ member or that IATA approved agent has not paid the appropriate principals, and, as a result of such nonpayment by that TAANZ member or that IATA approved agent, the customer has not obtained the tickets or vouchers which would entitle the customer to receive the services which the customer paid the member to arrange.

Constitution of the Committee 2.(a) The Committee shall consist of the full Board of the Association as elected from time to time. The members of the Board shall be the trustees of the fund. (b) The Committee shall administer the fund and shall act for an on behalf of the Association in processing claims on the fund and in the enforcement of bonds. (c) The Committee shall meet to conduct its business at such times and in such manner as it shall from time to time determine. The quorum for meetings of the Committee and the procedure adopted by the Committee shall in the absence of any special determination by the Committee be the same as applies in relation to meetings of the Board of Directors of the Association. (d) The Committee shall cause to be kept minutes of its meetings, proper accounts of all monies and funds received and expended by

TAANZ

(b) Claims on the fund pursuant to paragraph 5(a)(ii) hereof can only be made and will only be accepted by the Committee when the TAANZ member or IATA approved agent receiving the money from the member which dealt directly with the customer is itself acting as an agent and is pursuant to its obligations as an agent required to account to its principals for all or part of the moneys it receives. If the TAANZ member or IATA approved agent which receives the money from the member which dealt directly with the customer is acting as a principal and selling its own product there will be no claim on the Fund if such TAANZ member or IATA approved agent becomes insolvent and is unable to deliver the services for which it has been paid.

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B

MEMBERSHIP CRITERIA & RULES To obtain protection against such risk it is necessary for the customer to take out appropriate insurance cover. The Committee shall take cognisance of the fact that when a TAANZ member and/or IATA approved agent acts as a tour operator/tour wholesaler it will invariably be acting as a principal and in such cases no claim can be made against the Fund pursuant to the provisions of paragraph 5(a)(ii) hereof. (c) Subject only to the qualification contained in paragraph 5(h) hereof the maximum amount of the fund which the Committee can expend in reimbursing members of the public in relation to the default of any one member/IATA approved agent shall be the sum of $250,000.00. For the avoidance of any doubt a TAANZ member who pays and applies moneys received from a customer to another TAANZ member or an IATA approved agent for the purposes of arrangement of travel and/or for accommodation deposits bookings or reservations, or related services for that customer, is not in default of its obligations to that customer. Claims on the Fund pursuant to paragraph 5(a)(ii) hereof are claims which relate solely to the default of the TAANZ member or IATA approved agent which failed to pay the appropriate principals, and the maximum amount of the Fund which the Committee can expend in reimbursing members of the public in relation to all such defaults by that TAANZ member or IATA approved agent shall be $250,000.00. In such a case there shall be no claim on the Fund in relation to the activities of the member who received moneys from the customer and paid or applied those moneys to another TAANZ member or IATA approved agent for the purposes of arrangement of travel and/or for accommodation deposits bookings or reservations or related services. If the sum total of claims accepted by the Committee in relation to the default of one member, or in the case of claims under paragraph 5(a)(ii) which involve an IATA approved agent in relation to an IATA approved agent, exceeds the sum of $250,000.00 payment to the claimants shall be made on a pro rata basis. (d) The Committee is empowered in its absolute and unfettered discretion to pay from the fund claims which are made by customers of a lapsed member and shall give favourable consideration to paying such claims if they are otherwise acceptable, when in the committee’s opinion the customers of such lapsed member have paid monies to the lapsed member without knowing or having had a reasonable opportunity to find out that the status of such lapsed member had changed and that the lapsed member was no longer a member of TAANZ. (e) The Committee shall also be empowered to employ and expend part of the fund by the allocation of $650,000 to a separate fund to be known as the Airline Fund and to supplement such fund from time to time as provided for in the TAANZ/Airline Agreement. (f) (i) The Committee shall not pay from the fund any claim by a member of the public where the member of the public utilises the services of a non TAANZ member (hereinafter in this provision referred to as “the Third Party”) to arrange travel, accommodation, deposits, bookings or reservations, or related services. This is the case notwithstanding the fact that the “Third Party” utilises the services of a TAANZ member to implement such arrangements and the loss suffered by the member of the public arises as a consequence of the TAANZ member failing to supply the services for which it has been paid by the Third Party/member of the public. The fund is only available to answer claims in respect of retail transactions in which a member of the public deals directly with a TAANZ member or an approved salesperson engaged by a TAANZ member. (ii) Monies paid to a member for group travel and/or accommodation by or on behalf of members of a club or association complying with the legal requirements for concessions for such group travel and/or accommodation shall have the protection of the fund and claims in respect of such monies shall be accepted by the Committee in terms of paragraph 5(a) of this regulation. (g) The Committee will not accept any claim made by a customer pursuant to Clause 5(a) hereof unless the same is lodged with the

18

TAANZ

Association within six months of the date of the default by the member. (h) The Committee may at its discretion make immediate payment of claims against the bonding fund in cases in which travel or accommodation of consumers is imperilled as a result of the default of a bonded member. In the event of the final sum of all claims exceeding the maximum liability of the bonding fund in respect of a default by a member and it becoming necessary to make payments on a pro-rata basis, in such case the maximum liability of the bonding fund shall be increased by the amount paid to such customer over and above this pro-rata entitlement. (i) The Committee shall pay from the Fund the reasonable costs of the Association in administering the Fund and the TAANZ Bonding Scheme and such sums as the Committee may from time to time authorise as expenditure for the purposes of protecting and preserving the Fund.”

Enforcement of Bonds 6.(a) The Committee shall take all reasonable steps to enforce Bonds given by or on behalf of a member in every case where the Committee is going to pay or apply or has paid or applied any part of the fund pursuant to the provisions of Clause 5 hereof. (b) The Committee may, in the name of and on behalf of the Association, make any demands or claims commence, prosecute and compromise any proceedings, make any appeal, take any proceedings to enforce any judgement or award or do any other act or thing required to enforce or realise any security and for any such purpose may engage any Solicitors, Counsel or other agents and pay or make provision for the costs of anything done or to be done under this paragraph. (c) The Committee may as a precautionary step even where it has not received notice of any claims pursuant to Clause 5 hereof, if the terms and conditions of any bond so permit call upon the Obligor to honour the terms of the bond if any of the following events shall have occurred: (i) A petition has been presented to the Court for the compulsory winding up of the member. (ii) The member has convened a meeting of its creditors, informally or otherwise for the purpose of considering any arrangement with such creditors or pursuant to the provisions of Section 284 of the Companies Act 1955, or any statutory modification or re-enactment thereof. (iii) A receiver has been appointed over any of the property or assets of the member. (iv) The member has stopped payment of its debts or can be shown to be unable to pay its debts within the meaning of Section 287 of the Companies Act 1993, or has ceased to carry on its business as a result of being unable to pay its debts as they fall due. (v) The member being an individual, a petition in bankruptcy has been presented to the Court to adjudicate the member as bankrupt, a judgement has been entered against the member or the member has convened a meeting of creditors.

Expenses and Interest 7.(a) Any bond monies recovered but not spent or required for any purpose set out in Regulation 5 may be applied by the Committee for any of the following purposes: (i) Discharging or reimbursing the Association’s expenses (including legal or other professional costs) in processing claims, in enforcing bonds, and in administering and accounting for the application of bond monies. (ii) In reimbursing any interest or bank charges incurred or in making good any interest lost by the Association as a result of having to borrow money or expend the fund or any part thereof for any of the purposes specified in Regulation 5 and in paragraph (i) of this regulation before receipt of the relative bond monies.

Banking and Investment 8.(a) The fund shall be held by the Committee in a separate bank account designated “The Travel Agents’ Association of New Zealand Bonding Account”. The signatories of such bank account

Travel Industry Directory and Information Guide 2012


MEMBERSHIP CRITERIA & RULES are to be approved by the Committee. Monies paid into such account not immediately required for the purposes specified in these regulations shall be invested by the Bonding Committee. (b) Any interest or income actually earned or arising from the investment of any monies for the time being in the hands or under the control of the Committee shall (unless the Committee in its uncontrolled discretion otherwise determines) be treated as an accretion to the fund and shall be utilised, employed and expended in the same manner as the monies in respect of which it has accrued. (c) The Committee shall have the power to pay or allow interest at such rate or rates as the Committee shall consider reasonable or appropriate on any sums deposited by any Obligor from time to time for any purpose.

Certificates and Surplus Bond Monies 9. Where the terms of any bond given by an Obligor in favour of the Association do not otherwise specify a method of fixing the amount of any monies spent or applied for any purposes contemplated in these regulations then as between the Obligor and the Association: (i) The certificate of the auditors for the time being of the Association of the amount of any monies spent or applied for any purposes

B

contemplated by these regulations (including any costs, interest charges or expenses incurred) shall be final and binding on the Obligor and his estate and his successors in title. (ii) Any bond monies recovered by the Association from an Obligor and not spent or required for any of the purposes specified in these regulations shall in the absence of express agreement in writing between the Association, the Obligor and the member to the contrary be the property of and be repayable by the Association to the Obligor.

Cessation of Membership 10. These Regulations and any amendment to these regulations, or any regulations replacing them from time to time shall continue to apply and bind a member and Obligor pursuant to the terms of the bonds given by each notwithstanding that the member may have ceased to be a member of the Association.

Guidelines 11. The guidelines on the TAANZ Bonding Scheme published from time to time in the TAANZ Directory and Information Guide or other similar publications shall where not inconsistent with the specific provisions herein contained and where not inconsistent with the Rules and Constitution of the Association form part of these regulations.

NOTES

TAANZ

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B

MEMBERSHIP CRITERIA & RULES

Code of Ethics and Practice (As approved by annual general meeting in Auckland, 19 September 2007) Introduction To operate as a travel agent in New Zealand it is not necessary to obtain any government licences. There is no specific legislation proscribing what travel agents may or may not do, or how travel agents are to conduct their businesses. This is the case despite the fact that travel agents are involved in a complex, highly specialised dynamic industry with ever increasing alternatives in product and provider. Travel agents also handle large sums of money for customers and principals to whom they owe fiduciary duties. The industry is in large measure self-regulated and TAANZ has taken the leading role in this regard by requiring that its members, which comprise the majority of New Zealand travel agents, meet and maintain high standards in terms of financial integrity, premises, qualified staff and ethical conduct. It is vitally important to TAANZ and its membership that every TAANZ member maintains and promotes the reputation that TAANZ has as the organisation that represents professional, trust worthy, highly qualified, financially sound and bonded travel agents in New Zealand. To that end each is required as a condition of membership to commit to and each has agreed to be bound by this Code of Ethics. All TAANZ members are required and have committed to conducting their businesses in accordance with the principles and values set out herein.

Part I: TAANZ Members’ Responsibilities to Customers and to the Public at Large 1.1 T AANZ members are to treat their customers’ interests as paramount. TAANZ members must not allow the interests of principals, other parties, or their own interests to influence their duty to be objective in advising their customers of the options and alternatives that are relevant and available to satisfy the requirements of their customers. TAANZ members are to make reasonable endeavours to find out and to facilitate for their customers the best available services at the best available prices relevant to the specified needs of the customer. 1.2 I t is the duty of all TAANZ members to keep themselves and their staff fully informed as to all aspects of domestic and international travel and associated services in order to be in a position to give their customers truly professional advice. As part of this responsibility TAANZ members are required to ascertain all pertinent facts concerning every tour, transportation, accommodation facility, or other travel service offered to their customers for which they accept an agency. AANZ members shall treat every transaction with a customer as 1.3 T strictly confidential. 1.4 T AANZ members shall treat their customers and the public with respect, consideration and courtesy. 1.5 It is the duty of all TAANZ members to: (a) protect their customers and the public at large against dishonesty, fraud, misrepresentation and unethical practices in their own business and within the industry as a whole; (b) c omply with all statutes, regulations and common law rules insofar as they govern and regulate business generally and the business of a travel agent in particular; (c) comply with the Constitution and Rules of the Association, the Membership and Bonding Criteria, the TAANZ Bonding Committee Regulations, this Code of Ethics and all agreements entered into by TAANZ on behalf of the individual members of TAANZ. In particular, it is the duty of all TAANZ members to properly receipt and account for moneys received from customers. Moneys received by TAANZ

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members from customers are to be held in trust for the customer and are only to be utilised by the TAANZ member for the purposes for which the customer has paid the TAANZ member such moneys. Once a TAANZ member has implemented contractual arrangements between a customer and a principal moneys received from the customer are to be held in trust for the principal. 1.6 T AANZ members shall advise their customers of the fees they charge prior to or at the time they undertake work on behalf of the customer including advice as to whether the customer will be required to pay a cancellation fee or charge in the event that a booking is changed or cancelled. When specifying cancellation fees that are applicable to a particular transaction the TAANZ member shall advise the customer as to what portion of the cancellation fee or charge is payable to the principal and what proportion of the cancellation fee or charge will be retained by the TAANZ member. 1.7 TAANZ members shall not when promoting or advertising their services or the services of their principals make false, misleading, deceptive or dishonest statements. This prohibition shall apply equally to direct communications to customers, to indirect communications to 0customers and the public at large, and to their advertising.

Part II: TAANZ Members’ Responsibilities to Principals 2.1 T AANZ members shall fairly and responsibly represent the interests of all principals with which they have agency arrangements. 2.2 T AANZ members shall in their dealings with their principals honour the terms and conditions of their agency agreements. They shall fully acquaint themselves with the terms of their agency agreements and of their obligations thereunder. 2.3 T AANZ members shall familiarise themselves with the products of their principals and honestly and faithfully represent such products to their customers. TAANZ members shall not make any false, misleading, deceptive or dishonest statements concerning a principal or a principal’s products or services. 2.4 T AANZ members shall be cognisant of and shall further the interests of their principals by releasing promptly all unsold space and returning cancelled bookings with a minimum of delay. 2.5 T AANZ members shall not improperly attempt to influence the employees of their principals for the purposes of securing preferential consideration in the assignment of space or for any other purpose. 2.6 T AANZ members shall take all reasonable steps to help bring about resolution of any complaint or grievance that a customer may have with a principal. TAANZ members will promptly advise any principal of any complaint or grievance expressed to a TAANZ member by a customer concerning the principal’s product, facilities or services. 2.7 A TAANZ member who issues an e-ticket on behalf of another TAANZ member and does not require payment for the same at or before the time the e-ticket is issued shall be deemed to have extended to the other TAANZ member credit. The TAANZ member so extending credit shall not cancel the e-ticket it has issued and obtain a refund in relation to the same except where: (i) the customer in whose name the e-ticket was issued requests that this be done; or

(ii) t he TAANZ member who issued the e-ticket is requested to cancel the ticket by the TAANZ member on whose behalf the e-ticket was issued because the customer has not honoured the arrangements agreed upon for paying for the ticket.

Travel Industry Directory and Information Guide 2012


MEMBERSHIP CRITERIA & RULES Part III: Responsibilities to TAANZ and TAANZ Members 3.1 T AANZ has established a reputation as the organisation that represents professional, trust worthy, highly qualified, financially sound and bonded travel agencies in New Zealand. To become a member of TAANZ an applicant must meet specified financial criteria, be bonded, have qualified staff and operate out of premises which meet specified standards. As such, TAANZ members owe TAANZ and their fellow TAANZ members a duty to uphold and maintain these standards both individually and collectively. 3.2 T AANZ members must at all times comply with the TAANZ Constitution and Rules, the TAANZ Membership and Bonding Criteria, the TAANZ Bonding Committee Regulations and with this Code of Ethics. 3.3 T AANZ members shall comply with and agree to be bound by the terms of the Hospitality Division Accommodation Agreement and any other collective agreement entered into by TAANZ on behalf of its membership. 3.4 T AANZ members in all dealings with other TAANZ members, with customers and with principals and in the conduct of their business generally shall not engage in unfair competitive practices. 3.5 T AANZ members shall treat each other with proper consideration and respect. They must not act in a manner that damages the reputation of TAANZ. 3.5 T AANZ members shall not seek to obtain any competitive advantage over another TAANZ member by simulating or copying any name, design or style, mark or pattern used by another TAANZ member or by a principal without first obtaining the written permission of the party in question.

B

3.6 T AANZ acknowledges that its members are free at law to deal with all travel agents irrespective of whether they are members of TAANZ or not and irrespective of whether they are bonded or not. However, if a TAANZ member deals on any terms whatsoever involving payment of any commission or remuneration in lieu thereof in respect of international air services, or facilitates purchase on any terms whatsoever in respect of international air services, with persons holding themselves out as travel agents, who do not provide members of the public with protection by way of a bond based on turnover, or some other legitimate form of consumer protection, or, who are not approved passenger agents of the carriers with whom they are attempting to arrange travel on behalf of customers (as those words are defined in the Civil Aviation [Passenger Agents Commission Regime] Notice 1983 (“the Notice�)), such conduct will be deemed by TAANZ to be contrary to the Notice and inconsistent with both this Code of Ethics and Practice and with the responsibilities that go with being a member of TAANZ. Members undertaking such conduct may, as a consequence, have their membership of TAANZ terminated pursuant to the Rules of the Association. 3.7 S hould a dispute arise between two TAANZ members each will promptly respond to the reasonable requests of the other made with a view to resolving the dispute. If the dispute cannot be resolved, then, if both parties agree, the dispute shall be referred to the TAANZ Board for resolution. For a dispute to be referred to the TAANZ Board for resolution, both parties must agree that the decision of the TAANZ Board shall be final. The TAANZ Board shall, as appropriate, seek the advice or assistance of a solicitor in formulating its decision.

NOTES

TAANZ

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B

Constitution and Rules Adopted at the annual general meeting held on October 30, 1969, and incorporating amendments passed at the annual general meetings held on October 29, 1970, October 11, 1974, October 5, 1976, September 20, 1977, October 15, 1979, October 1, 1980, special general meeting on May 18, 1981 and at the annual general meetings held on October 3, 1984, October 15, 1985, October 16, 1986, October 17, 1998, September 14, 1989, September 10, 1994, September 2, 1995, September 7, 1996, October 6, 2001, October 18, 2003, postal vote May 2004 and annual general meetings October 9, 2004, September 21, 2006, September 19, 2007, September 17, 2008 and September 2, 2009, and by Postal Vote July 2011. Name 1 The name of the Association shall be the Travel Agents’ Association of New Zealand Incorporated. 2 The registered office of the Association shall be situated on 5th Floor, Tourism and Travel House, 79 Boulcott Street, Wellington, or such other place in New Zealand as the board of directors may from time to time determine.

Registered Office Objects 3 The objects for which the Association is established are:(a) To unite in one organisation those persons, firms or corporations engaged in the sale of travel and the facilities of travel to the public. (b) To establish and maintain a code of ethics for travel agents. (c) To protect and promote the mutual interests of the members of the Association. (d) To stimulate, encourage and promote the desire to travel. (e) To acquaint the public of the services which members are able to render with a view to establishing that membership of the Association is a guarantee of competence and integrity. (f) To discourage unfair competition without in any way interfering with initiative and enterprise based on fair trading. (g) The consideration of all questions connected with travel and the sale and encouragement of travel. (h) To promote or oppose legislative and other measures affecting travel and travel agents. (i) To do all such other things as in the opinion of the board of directors of the Association are incidental or conducive to the attainment of the above objects or any of them. (j) To invest the moneys of the Association not immediately required for its purposes in or upon such investments, securities or property as may be thought fit.

Membership 4 Full membership of the Association shall be restricted to persons and corporations approved by the Board of Directors and who are engaged in New Zealand in the sale of travel and the facilities of travel. Applicants for membership and existing members must meet and continue to comply with the criteria for membership. The criteria for membership shall be those criteria which are from time to time fixed by the Association in general meeting. 5

No person or corporation shall be admitted as a full member until a bond to the satisfaction of the bonding authority has been completed.

6 Applications for membership shall be in such form as may be prescribed by the board of directors, and the board, on being satisfied as to the qualifications of the applicant, may in its discretion admit him to membership. 7 Notwithstanding anything contained in the foregoing rules the board of directors may in its discretion admit as allied supplier members persons or corporations engaged in the travel industry or in activities closely allied with the industry but who are not eligible for membership under the foregoing rules; they shall be entitled to attend or be represented at general meetings of the Association and at any conference of travel agents which members are entitled to attend but shall not be entitled

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to vote at any meeting of the Association or be eligible for any office in the Association, and shall not be entitled to any other privilege of membership. Allied supplier members may display the emblem of allied supplier membership described in Rule 8 (e) and shall be entitled to indicate the fact that they are allied members of the Association on any stationery or printed matter or otherwise, but only in all respects by the wording also described in Rule 8 (e). 8 Members of the Association shall be entitled to exercise the following rights and privileges: (a) To attend all general meetings of the Association and to speak and vote thereat. (b) In the case of corporation members, to appoint from time to time a person to represent the corporation at meetings of the Association and to exercise the voting rights of such corporation; any person so appointed shall be eligible for membership of the board of directors and shall for all purposes of these rules except the rules relating to entrance fees, subscriptions and levies be deemed to be a member. (c) To receive from the Association a certificate of membership; and in the case of a member operating more than one place of business to an extra certificate for every such additional place of business, such certificate to be issued under the common seal of the Association. (d) The right to use, for display and advertising purposes, and on his own stationery, the design or emblem of the Association, a copy of which appears opposite, or any other design or emblem hereafter adopted by the Association. (e) Allied supplier members shall have the right to use for display and advertising purposes and on their stationery the design or emblem of allied supplier membership approved by the board of directors. Whenever at any other time allied supplier members wish to acknowledge their allied supplier membership of the Association the following wording only shall be used and quoted:

“An allied supplier member of the Travel Agents’ Association of New Zealand Incorporated (or in its abbreviated form TAANZ)’’

Life Members 9 On the recommendation of the Board of Directors any individual may be elected a Life Member at any general meeting of the Association (notice of the proposal for such election having been given in the notice convening the meeting) in recognition of outstanding services to the Association or the travel and tourism industry in New Zealand or elsewhere. The election of a Life Member shall require a three fourths majority vote of Members present at the meeting and entitled to vote. A life member shall be entitled to all the privileges of membership except voting, without payment of any subscription or other sum payable by ordinary Members.

Cesser of Membership 10 The membership of a member or an allied member shall forthwith cease and determine if: (a) The member/allied member resigns, having first paid all current membership dues and subscriptions thereby being a financial

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MEMBERSHIP CRITERIA & RULES member at the time of resignation. (b) Any one or more of the following circumstances arise or exist and the Chief Executive by notice in writing sent to the member/allied member at his/her/its last known address, advises the member/allied member that its membership of TAANZ has been terminated. (i)

The member ceases to be qualified for membership under the Association Rules.

(ii)

The member fails to pay any sum due by the member to the Association for a period of one month after notice of the member’s default has been given to the member by the Association.

(iii)

The member fails to pay the annual subscription levy payable by such members pursuant to the Rules of the Association.

(iv)

The member ceases to meet the criteria for membership established from time to time by the Rules.

(v)

Where the member is an individual, the member becomes a bankrupt or compromises with his creditors or becomes lunatic or of unsound mind or commits any indictable offence; or

(vi)

Where the member is a corporation, it goes into liquidation (save for the purposes of reconstruction) or if a receiver of its undertaking or assets is appointed.

(vii)

Within one month of a request being received from the TAANZ Bonding Authority the member fails to provide information required by the Bonding Authority in respect of renewal of the bond or any other details concerning the bond in general.

(viii)

Within two calendar months from the date of opening a new branch, the member’s application to have a branch location has not been received by the Association and approved by the Board.

10 B TAANZ members shall not employ in any managerial capacity any person who was the owner, operator or manager of a TAANZ member at the time when such member defaulted in its duty as a travel agent (hereinafter referred to as “the defaulting TAANZ member”) in circumstances which gave rise to a successful claim or claims on the Bonding Fund. This prohibition on employing such person shall apply for a period of 10 years commencing on the date of the default by the defaulting TAANZ member which gave rise to the claim on the Bonding Fund. The prohibition shall not apply in relation to any person who has established to the satisfaction of the Board that the default, giving rise to the claim/claims on the Bonding Fund, was not due in any way to the actions of that person as the owner, operator or manager of the defaulting TAANZ member.

Compliance with Civil Aviation

(c) Every member shall pay an annual subscription. The amount of the annual subscription, and the amount of any other charges to be levied on members, shall be fixed from time to time by the Association in general meeting. The amount of the annual subscription shall remain at the level at which it has been fixed until it is changed by a resolution of the Association passed at a general meeting of the Association. (d) The annual subscription to be paid by members need not be a uniform amount. Without in any way limiting the generality of the power of the Association to fix annual subscriptions and charges in general meeting the Association may, in fixing the amount of the annual subscription to be paid by a member, have regard to the number of places of business from which the member conducts business, the number of TAANZ Approved Travel Brokers engaged by the member, the number of selling staff engaged by the member, or any other criteria the Association may determine are appropriate, and may adjust annual subscriptions accordingly. (e) Every allied member shall pay such annual subscriptions as shall be fixed from time to time by the Board of Directors. (f) The annual subscription and any charges or levies on members made pursuant to Rule 13 hereof shall be paid within 30 days of the date of the invoice. Subscriptions, charges and levies remaining unpaid thereafter shall be increased by 10%. Notice of such increase given to a member shall be deemed to be a notice of default for the purpose of Rule 10(b)(ii) hereof and a failure to pay such increased invoice within a period of one month will have the consequence that membership can be terminated immediately thereafter by a notice in writing sent to the member at the member’s last known address.

TAANZ Approved Travel Brokers 12 (a) TAANZ shall establish a Roll of TAANZ Approved Travel Brokers (“the Roll”) on which it shall enter the names of those persons who have been granted the status of a TAANZ Approved Travel Broker by the Board. The Roll shall also include the name of the TAANZ member by which or whom the TAANZ Approved Travel Broker is engaged.

(b) A TAANZ member who or which wishes to enter into a contract with a person pursuant to which that person is to provide services selling travel for and on behalf of the TAANZ member as an independent contractor (rather than as an employee) must ensure that the person so engaged is a TAANZ Approved Travel Broker. Any person who wishes to sell travel and related services to members of the public may apply to become a TAANZ Approved Travel Broker. Such person will need to complete and lodge with TAANZ an application in a form prepared by TAANZ and to meet and continue to comply with the provisions of these rules which apply to TAANZ Approved Travel Brokers and with the criteria and conditions established by TAANZ for being a TAANZ Approved Travel Broker.

(c) A TAANZ member who or which engages a TAANZ Approved Travel Broker must take steps to ensure that: (i)

the name of the TAANZ Approved Travel Broker is entered on the Roll of TAANZ Approved Travel Brokers established by TAANZ.

(ii)

the TAANZ Approved Travel Broker is not contracted to, and does not undertake work for, any other TAANZ member or non TAANZ member travel agent. A TAANZ Approved Travel Broker is not permitted to work for, or be contracted to, more than one TAANZ member at any one time.

(iii)

the TAANZ Approved Travel Broker does not enter into any arrangements with principals which would enable the TAANZ Approved Travel Broker to sell the services or product of such principals directly. The TAANZ member must ensure that every transaction implemented by a TAANZ Approved Travel Broker, and all documentation relating to such transactions, is channelled through the TAANZ member.

(iv)

the TAANZ Approved Travel Broker does not issue travel documents to clients unless the travel documentation is generated electronically and the cost of the same is charged directly by the supplier to the account of the TAANZ member. Travel documentation which is not

(Passenger Agents’ Commission Regime) Notice 1983 and other Acts, Regulations, and Statutory Notices

10 C TAANZ members shall comply with all acts of Parliament Regulations, and Statutory Notices which affect them in the management and operation of their business as travel agents. In particular a TAANZ member who deals on any terms whatsoever involving receipt of or payment of any commission or remuneration in lieu thereof in respect of international air services, or facilitates purchase or resale in respect of international air services on any terms whatsoever, shall at all times and in all respects comply with the obligations set out in the Civil Aviation (Passenger Agents’ Commission Regime) Notice 1983.

Entrance Fees and Subscriptions 11 (a) Every applicant for membership shall pay such entrance fee as may from time to time be fixed by the Association in general meeting. (b) Where the TAANZ Membership and Bonding Criteria require that the consent or approval of TAANZ be obtained before a change of ownership of shares in a TAANZ member is effected or before a proposed change of ownership of a member’s business takes effect, the TAANZ Board of Directors may fix and determine an appropriate charge or fee to be levied on an applicant to reimburse TAANZ for the costs and expenses implicit in the processing of the applications.

TAANZ

B

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MEMBERSHIP CRITERIA & RULES the provision of services by the TAANZ Approved Travel Broker. Only natural persons can be TAANZ Approved Travel Brokers and the TAANZ member must ensure that its contractual arrangements take cognisance of this requirement.

generated electronically, and is not charged directly to the TAANZ member’s account, is to be issued by the TAANZ member at the TAANZ member’s approved location. (v)

(vi)

(vii)

TAANZ

Approved Locations: Branch Offices 12A (a) TAANZ members shall only operate from approved locations and shall meet and comply with the requirements specified from time to time in the Criteria for Membership relating to premises.

(b) TAANZ members who advertise themselves or otherwise hold themselves out to members of the public as having either:

where the TAANZ Approved Travel Broker is not based at and does not work out of the TAANZ member’s approved location, the TAANZ Approved Travel Broker complies with the conditions specified in clause 12.A(c) hereof. When the provisions of clause 12.A(c) are satisfied the TAANZ Approved Travel Broker can work in a district which is outside of that serviced by the TAANZ member that has engaged him/her. any stationery, card, advertising material, signage or notification arranged for by the TAANZ Approved Travel Broker in respect of the services provided by him/her clearly displays the name and address of the TAANZ member who or which has engaged the TAANZ Approved Travel Broker and through whom or which the TAANZ Approved Travel Broker is providing his/her services.

(viii)

where a TAANZ Approved Travel Broker establishes his or her own office or business premises, that the office or business premise does not present to members of the public as the office of a travel agent. The TAANZ member shall also take steps to ensure that the TAANZ Approved Travel Broker does not in any advertising material make any representation as to the location of the office or business premises and further does not represent that such is the office of a travel agent which is capable of servicing the travel needs of persons in that locality.

Should an issue arise as to whether the office or business premises established by a TAANZ Approved Travel Broker is in breach of this provision the matter shall be referred to the Chief Executive Officer of TAANZ who shall determine whether the office/business premises in question offend against this rule and if so what changes need to be made in order to make the office/premises compliant. The TAANZ member who or which engages the TAANZ Approved Travel Broker shall accept the decision of the Chief Executive Officer in this regard as final and take the necessary steps to ensure that the TAANZ Approved Travel Broker makes the appropriate changes/adjustments to the office/premises to make them compliant.

(ix)

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the TAANZ Approved Travel Broker is not permitted to and does not receive the purchase price, or any part thereof, for the travel he or she may sell. The purchase price is to be paid directly to the TAANZ member represented by the TAANZ Approved Travel Broker. A TAANZ Approved Travel Broker may facilitate payment of the purchase price, or any part thereof, provided payment is made by the client to the TAANZ member’s bank account, or, by crossed cheque made payable to the TAANZ member.

the TAANZ Approved Travel Broker complies with all the conditions and criteria for becoming and remaining a TAANZ Approved Travel Broker established from time to time by the Board.

(d)

It is permissible for a TAANZ member:

(i)

to employ a TAANZ Approved Travel Broker; or

(ii)

to enter into a contract with a TAANZ Approved Travel Broker for the provision of services as an Approved Travel Broker; or

(iii)

to enter into a contract with a company, which company agrees to make the services of a particular TAANZ Approved Travel Broker available to the TAANZ member. This arrangement is only permissible where the company which contracts with the TAANZ member is a company which is controlled by the TAANZ Approved Travel Broker who is to provide the services for the TAANZ member, or by interests which are closely associated with that TAANZ Approved Travel Broker. In every case the TAANZ member shall ensure that the TAANZ member has an exclusive arrangement with the TAANZ Approved Travel Broker for

(i)

an office based at a location, or in a district, which is different from the TAANZ member’s approved location, from which the TAANZ member is capable of servicing the general or specific travel needs of members of the public; or

(ii)

an employee, or a TAANZ Approved Travel Broker, who is capable of servicing the general or specific travel needs of members of the public at a location or in a district which is different from the TAANZ member’s approved location, must establish an office at that location or in that district which must meet the criteria laid down by TAANZ from time to time for branch offices. Where applicable, the TAANZ member must pay such additional subscriptions as may from time to time be fixed for a branch office.

(c) By way of exception to the requirement to establish a branch office set out in Rule 12A(b) hereof, a TAANZ member may service clients, or potential clients, who are located in a district outside of that serviced by the TAANZ member’s approved location, if the TAANZ member engages the services of a TAANZ Approved Travel Broker to do so provided that neither the TAANZ member, nor the TAANZ Approved Travel Broker, promotes or advertises itself/himself/herself or otherwise holds itself/himself/herself out to members of the public as having an office or base in that district from which the TAANZ member, or TAANZ Approved Travel Broker, is capable of servicing the general or specific travel needs of members of the public at that location or in that district. This prohibition does not prevent a TAANZ Approved Travel Broker from advertising his or her services or providing details of how the TAANZ Approved Travel Broker can be contacted by phone, electronic communication, or residence.

Levies 13 The Association in general meeting at any time may determine by resolution passed by a two-thirds majority of all voting members present and entitled to vote at a meeting of the Association duly convened, to make levies on members or any class of members. The notice convening the meeting shall set out the proposal to make the levy and the amount thereof. Upon the passing of the said resolution a notice of the levy shall be served upon the members affected thereby who shall become liable therefore after the expiration of fourteen days from the date of service.

General Meetings 14 A general meeting, to be called the annual general meeting, shall be held once in every year, within six months after the end of the Association's financial year, at such time and place as may be determined by the board of directors. 15 A special general meeting may be convened in New Zealand at any time by the board of directors, and shall be convened by the board upon requisition of ten members, which requisition shall set out the resolutions proposed to be moved thereat. If pursuant to such resolutions the board shall fail within one month to convene a general meeting, it shall be competent for seven or more of the requisitionists to convene the meeting. 16 Not less than fourteen days’ notice of any general meeting specifying the day, hour and place of the meeting, and, in cases of special business, the general nature of such business, shall be given as provided by these rules to all members entitled to vote, but the accidental omission to give such notice or the non-receipt thereof by any member shall not invalidate the proceedings of any such meeting. 17 Ten members personally present shall constitute a quorum for any general meeting; if any annual general meeting or any special general

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MEMBERSHIP CRITERIA & RULES meeting convened by the board of directors other than pursuant to a requisition a quorum shall not be present within fifteen minutes of the time fixed for the meeting, the same shall be adjourned to such time and place as the chairman shall determine, and at such adjourned meeting the members present shall form a quorum; if at any general meeting convened pursuant to a requisition or by the requsitionists a quorum shall not be present within fifteen minutes after the time fixed for the meeting, the meeting shall be dissolved:

Proceedings at General Meetings 18 The president shall be entitled to take the chair at every general meeting at which he is present, but in his absence, or if he shall be unwilling to act, a vice-president or failing him the immediate past president shall be entitled to take the chair. If at any meeting neither the president nor a vice-president nor the immediate past president shall be present or willing to act, the members present shall choose another member of the board of directors to act as chairman and if no member of the board of directors is present, or if he declines to take the chair, then the members present shall choose one of their number to be chairman of that general meeting. 19 Every question submitted to a meeting shall be decided in the first instance on a show of hands; and in the case of an equality of votes the chairman shall, both on a show of hands or on a poll, have a casting vote in addition to the vote or votes to which he is entitled as a member. 20 The chairman or any three members present may demand a poll, and if a poll is demanded it shall be taken in such a manner as the chairman may direct. 21 The demand of a poll shall not prevent the continuance of the meeting for the transaction of any business other than the question on which the poll has been demanded.

Votes of Members 22 (a) At a general meeting full members shall be entitled to the number of votes calculated in accordance with the following formula. (i) Each member shall be entitled to one vote as of right. (ii) If a member has more than one approved location from which the member conducts business, and in relation to which the member pays additional fees, that member shall be entitled to one additional vote for each of the first five of those additional locations and thereafter to one additional vote for every three such locations.

EXPLANATORY NOTE: Accordingly it is intended that if a member has, for example, two locations that member shall have two votes, if a member has four locations that member shall have four votes, if a member has six locations that member shall have six votes, if a member has seven or eight locations that member continues to have six votes, if a member has nine locations that member shall have seven votes, if a member has twelve locations that member shall have eight votes and so on. (b) Membership subscriptions must be paid up-to-date for the member to be eligible to vote at a General Meeting. (c) A resolution on a matter normally decided at a General Meeting of members may be determined by means of a postal vote if, in the absolute discretion of the Board of Directors, any such matter should be determined by means of a postal vote. Any such postal vote shall be taken in such manner as the Board of Directors shall direct and the result of such postal vote shall have the same effect as a vote of members passed at General Meeting of the Assocaition. The provisions of Rule 15 relating to the calling of general meetings on the requisition of ten members of the Association shall not apply to this Rule. Where a postal vote is directed by the Board pursuant to this Rule, any motion shall be carried by a simple majority of votes cast pursuant to the postal ballot, except that the majority required by Rule 45 will apply in respect of the postal ballot on a motion to amend these Rules. 23 At any general meeting of the Association votes may be cast either personally or by proxy provided however that where a vote is to be cast by proxy the instrument appointing the proxy must be deposited with

TAANZ

B

the Association at its registered office at least 48 hours before the time appointed for the meeting. Companies or firms who are members of the Association may be represented at general meetings by a person who has been authorised by the company or firm to represent it at such meeting. Any person with the appropriate authority to represent a company or firm which is a member of the Association may vote at any general meeting of the Association on behalf of that member company or member firm. To be eligible to be appointed as a proxy a person must be either a member of the Association or a person who is authorised by a company or firm which is a member of the Association to represent such company or firm at the meeting.

The Board of Directors 24 The management of the affairs of the Association shall be vested in a Board of Directors, which shall comprise: (a) A President who shall be elected by the board from the elected members of the Board; (b) A Vice President who shall be elected by the Board from the elected members of the Board; (c) Not more than six persons all of whom shall be elected at an Annual General Meeting of the Association. Board members shall be elected for and shall hold office (subject to Rule 28 hereof) for a term of two years. Each year, one of the members so elected shall be elected by the Board to be the President of the Association and one of the members so elected shall be elected by the Board to be a Vice President of the Association. (d) The Immediate Past President of the Association shall be an ex officio member of the Board of Directors. 25 At the Annual General Meeting in every year all members of the Board of Directors who have served a term of two (2) years shall retire from office but every such member shall be eligible for reelection. 26 (a) Nominations for members of the Board of Directors to replace those members who have resigned or become ineligible to hold office pursuant to Rule 28 hereof, or, who have served a term of two (2) years and who are required to retire pursuant to Rule 25(i) hereof, shall be signed by at least two members and deposited at the registered office of the Association not less than 20 days before the date fixed for the Annual General Meeting. In the event of the number of nominations exceeding the appropriate vacancies, an election shall be held at the Annual General Meeting. 27 The Board of Directors so elected as aforesaid shall have power to co opt to its number not more than three persons and such co opted persons shall be entitled to receive notice of and to attend all meetings of the Board of Directors and to take part in the discussions and proceedings of the Board of Directors and to exercise a vote thereat. 28 The office of a member of the Board of Directors shall be vacated if such member of the Board by notice in writing resigns office, or if such member of the Board has his membership terminated pursuant to the provisions and powers of Rule 36. 29 A member of the board of directors may, with the approval of the board, appoint any person to be an alternate or substitute member of the board of directors, and such appointment shall have effect, and such appointee whilst he holds office as an alternate shall be entitled to notice of meetings and to attend and vote thereat, but he shall ipso facto vacate office if and when the appointer vacates or ceases to hold office as a member of the board of directors or removes the appointee from office, and any appointment and removal shall be made in writing.

Proceedings of Board of Directors 30 “The board of directors may meet together for the despatch of business, adjourn and otherwise regulate their meetings as they think fit, and may determine the quorum necessary for the transaction of business. Until such quorum has been decided four members of the board shall be a quorum.� 31 At all meetings of the board the president, or failing him, vice-president, or failing them, the immediate past president, shall be entitled to take the chair. In the absence of the president, vicepresidents and immediate past president the remaining members of the board shall elect a chairman. 32 Questions arising at any meeting of the board of directors shall be

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MEMBERSHIP CRITERIA & RULES decided by a majority of votes, each member present being entitled to one vote, and the chairman of the board shall have a casting vote in the event of equality of votes. 33 The board of directors shall cause minutes to be made in books provided for the purpose of all resolutions and proceedings of general meetings and of meetings of the board. Any such minutes, if signed by any person purporting to be the chairman of the meeting to which they relate or at which they are read, shall be received as conclusive evidence of the facts therein stated. 34 A resolution in writing signed by all the members of the board of directors shall be as valid and effectual in all respects as if it had been passed at a meeting of the board duly convened.

terminate membership pursuant to Rule 10(b)(vii) hereof. (m) To impose a fine of up to $1,000.00 or such greater sum as shall be approved by the annual general meeting from time to time on any member who fails to ensure that the necessary approvals of TAANZ are given to a transfer of shares in the company before any change of ownership is effected. The requirements in this regard are set out in paragraph 4 of the TAANZ Membership and Bonding Criteria. A failure on the part of a member to ensure that these requirements are adhered to will leave the member liable for the imposition of a fine. The power vested in the Board to impose a fine under this provision shall be in addition to the powers to terminate membership pursuant to Rule 10(b)(iv) hereof.

Powers of Board of Directors

Disciplinary Powers

35 Without in any way restricting the generality of the powers conferred by these rules on the board of directors, the board may from time to time:

36 (a) Powers of Association

(a) Appoint and remove employees, and fix their salaries. (b) Appoint any person or persons to hold in trust for the Association any property, and execute and do all such deeds and things as may be requisite in relation thereto.

(b) Complaints to be in writing

(c) Institute, conduct, defend, compound or abandon legal proceedings or arbitrations by or against the Association or its officers or otherwise concerning the affairs of the Association. (d) Determine who shall be entitled to sign or endorse on the Association’s behalf, bills, notes, receipts, acceptances, endorsements, cheques, releases, contracts and other documents. (e) Make, amend, vary and rescind bylaws not inconsistent with these rules as they may deem necessary, expedient or convenient for the proper conduct or management of the Association. (f) Fill any casual vacancy occurring on the board provided however that if the office of president or vice-presidents shall become vacant the board shall proceed within one month to fill such vacancy. (g) Invest the funds of the Association in such a manner as it may in its absolute discretion think fit. (h) Appoint a person or persons to be the bonding authority of the Association and to fix the remuneration payable to such person or persons.

(k) To impose a fine of up to $1,000 or such greater sum as shall be approved by the Annual General Meeting from time to time on any member who fails to submit his application to the executive director for approval to have a branch travel location within one month of opening such branch travel location. (l) To impose a fine of up to $1,000 or such greater sum as shall be approved by the Annual General Meeting from time to time on any member who fails to satisfactorily and timeously respond to written requests from the Bonding Authority for the provision of further information relevant to the Bonding requirements of such a member. In reaching its decision to impose a fine on any member under this provision and in determining the amount of the fine the Board shall take into account the facts relevant to the failure as presented to it by te Bonding Authority. The decision of the Board shall be final and binding on the member. The power to impose a fine under this provision shall be in addition to the power to impose a fine under Rule 35(j) hereof and in addition to the powers to

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No complaint shall be considered unless it is made by the complainant in writing and delivered to the Chief Executive of the Association. On receipt of a complaint the Chief Executive shall be entitled to investigate the complaint and clarify with the complainant the detail, extent and nature of the complaint. Where this occurs the complainant may, if the complainant wishes, revise the initial letter of complaint whereupon the revised letter of complaint shall be the complaint which is referred to the investigation sub-committee pursuant to Rule 36(c) hereof. Any letter of complaint shall be a privileged document for the use of the Chief Executive and the board of directors and no member shall be permitted to use it in any civil action. No complaint shall lapse under any circumstance or be considered withdrawn until such time as the investigation sub committee has dismissed the complaint or preferred charges to the judicial committee.

(c) Investigation sub-committee

(i) To accumulate reserves and to make suitable arrangements by way of insurance or otherwise with any insurance or other company or firm to ensure that the public are reasonably protected against the default of any member. Provided however that notwithstanding anything herein before contained the board of directors and any agent or delegate of the board are hereby expressly prohibited from pledging the credit of all or any of the members of the Association, and all claims, whether in respect of contracts or otherwise, shall be satisfied solely from the funds of the Association. (j) To impose a fine of up to $1,000 or such greater sum as shall be approved by the Annual General Meeting from time to time on any member who fails to submit his annual accounts to the Bonding Authority within four months of his annual balance date. Such power shall be exercisable in addition to the disciplinary powers set out in rule 36 of these rules.

If a member contravenes any of the provisions of the rules including the code of ethics, the Association has power to exercise disciplinary measures over that member in the manner set out in this rule.

Upon receipt of any written complaint the Chief Executive shall refer the complaint to an investigation sub-committee to be appointed by the board of directors, which shall consist of not less than two members nor more than three members of the board and at the same time shall refer the substance of the complaint to the member concerned and request his written comments to be submitted within a reasonable specified time. The investigation sub-committee shall, upon receipt of the written comments or the expiration of the specified time (whichever is the sooner), consider the complaint and the member’s written comments and decide whether the complaint warrants further investigation: should it so decide it shall frame charges of alleged breaches of specified rules or of the code of ethics and lay such charges against the member in writing with the Chief Executive: should the sub-committee decide no further investigation is warranted it shall report accordingly to the Chief Executive and to the member.

(d) Judicial sub-committee

Upon receipt by the Chief Executive of any written charges by the investigation sub-committee, the Chief Executive shall refer the charges for hearing before a judicial sub-committee to be appointed by the board of directors and to consist of not less than two directors which shall not consist of any members who have been members of the investigation sub-committee. The judicial sub-committee shall convene a formal hearing and shall give the member concerned not less than fourteen days’ notice of the date, place and time of the hearing, together with full details of the charges laid. At the hearing the member concerned may be heard in defence of the charges, either in person or in writing, and he shall be entitled to representation at the hearing by an advocate who shall be another member. Evidence from either side may be heard by the judicial sub-committee who may require any member or invite any other person to appear before it and who may appoint counsel to advise or assist it or the member. The whole of the evidence shall be recorded either in writing or otherwise, and the judicial sub-committee shall be entitled to receive evidence by way of affidavit, deposition or declaration even though such evidence

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MEMBERSHIP CRITERIA & RULES may not be admissible in a court of law.”

the board of directors, Chief Executive, officer or servant, in any way in the discharge of his duties under authority of the Association.

(e) Powers of judicial sub-committee

Should the judicial sub-committee decide that a contravention of the rules or code of ethics has been proved, it shall have the power to impose all or any one or more of the following penalties in respect of each such contravention: (a) Caution the member. (b) Reprimand the member. (c) Impose a fine not exceeding $20,000 on each breach and recover any such fine by action at law or otherwise. (d) Suspend the member for such a period as the sub-committee thinks fit. (e) Expel the member. (f) Order the member to pay costs and expenses of the investigation or hearing or such proportion thereof as it thinks fit.

Every member who has had a penalty imposed against him by the judicial sub-committee may, within fourteen days of being notified of such a decision, appeal to the board of directors against the imposition of such penalty. Any such appeal shall be based entirely on the recorded evidence, without prejudice however to the right of the board, if in its uncontrolled discretion it so determines to receive new or further evidence and the appeal shall be held at a place and at a time designated by the board. At the time of making such appeal, the appellant shall lodge with the Chief Executive a fee which may at the discretion of the board, whether or not the appeal proceeds, be forfeited or be used to defray any costs of preparation for a hearing of the appeal.

(g) Power of board of directors upon appeal (i) On appeal, the board may either:

(a) Quash the penalty, or

(b) Confirm the penalty already imposed, or

(c) Direct the judicial sub-committee to impose such a penalty as the board thinks fit.

OR (ii) In any event the board may award the costs and expenses of the investigation hearing and appeal or any portion thereof in favour of or against the appellant member as it may think fit. (h) Right to publish penalties

The judicial sub-committee shall be entitled to publish in the TAANZ News and/or TAANZ Directory and Information Guide, and/ or TAANZ Annual Report, notice of the expulsion or suspension of any member who shall be expelled or suspended or subjected to any other penalty pursuant to the provisions of this rule, containing the name and address of such member, such particulars as the board may think proper of the offence for which the member was expelled or suspended or otherwise penalised. It shall also be the duty of the board to publish in a newspaper circulating in the district in which the member carries on business, notice of the expulsion or suspension of any member who may be expelled or suspended. The member concerned shall have no right of action against the board by reason of such publication.

(i) Report of hearing to be filed

Accounts 38 The board of directors shall cause accounts to be kept of the assets and liabilities, income and expenditure of the Association, and the books of the account shall be kept at such places as the board of directors shall think fit. 39 The board of directors shall cause to be prepared and laid before every annual general meeting, a statement of the financial affairs of the Association and of its income and expenditure for the preceding financial year and a report thereon. Such account shall be made up as at the end of the Association’s financial year which shall be the 31st of May. 40 Once at least in every year, the accounts of the Association shall be examined and the correctness of the accounts, income and expenditure shall be ascertained by an auditor, who shall certify to the correctness thereof and may make such report to the members thereon as he thinks proper. 41 The auditor shall be appointed by the annual general meeting.

(f) Right of appeal to board of directors

B

Not less than fourteen days nor more than twenty-eight days after reaching a decision under this rule the judicial sub-committee or the board shall deliver to the Chief Executive a full report of the charges, the hearing and the penalty imposed upon any member. The executive director shall keep a register of all disciplinary actions.

42 All monies received by the Association shall be paid to the bankers of the Association. Such bankers shall be appointed by the board of directors.

Borrowing Powers 43 The board of directors may from time to time borrow for the purposes of the Association from any persons, firms or corporations any sum or sums of money without security or upon the security of all or any of the Association’s property (real or personal) and to execute legal or equitable mortgages or charges, or by the issue of bonds or debentures or debenture stock; and any such bonds or debentures or debenture stock may be issued on terms that the amount to be secured may be paid up by instalments, and may be paid off by periodical or other drawings, and generally upon such terms and conditions as to rate of interest or otherwise as the board of directors may think fit; and the board may also borrow money from the Association’s bankers on overdraft or otherwise, with or without security.

Limitation on Personal Benefit to Members 43A Any income, benefit or advantage received by the Association shall be applied in and towards the proper management of the Association with a view to achieving one or more of the objects of the Association. No member of the Association or any person associated with a member shall participate in or materially influence any decision made by the Association in respect of the payment to or on behalf of that member or associated person of any income benefit or advantage whatsoever. Any income paid to a member or associated person shall be reasonable and relate to that which would be paid in an arms length transaction.

The Seal 44 The Board of Directors shall provide for the safe custody of the Seal of the Association which shall be used only by and with the authority of the Board of Directors, and every instrument to which the Seal is affixed shall be signed by the Chief Executive or a Director of the Association and shall be countersigned by a second Director of the Association or by some other person appointed by the Directors for this purpose.

Amendment of Rules 45 These Rules may be altered or added to or rescinded in whole or in part by a resolution passed by a three-fourths majority of votes cast at a general meeting of the Association, provided that notice of intention to propose any such alteration, addition or rescission shall have been given in the notice convening the meeting. This rule shall apply where the Board directs a postal vote pursuant to Rule 22 hereof.

No addition to or alteration of the not for profit aims, personal benefit rule or the winding up rule shall be approved without referring the same to the Inland Revenue Department. The Inland Revenue Department is to be given notice of any change, addition or alteration to the following rules:

Indemnity 37 Every member of the board of directors, the Chief Executive and other officer or servant of the Association shall be indemnified by the Association against, and it shall be the duty of the board of directors, out of the funds of the Association, to pay all costs, losses and expenses which any such member of the board of directors, Chief Executive, officer or servant may incur or become liable to be reason of any contract entered into, or act or thing done by him as such member of

TAANZ

i) the rules which specify the not for profit aims of the Association,

ii) the rules which deal with personal benefit to members;

iii) the rules which deal with the winding up of the Association;

iv) this rule relating to the Amendment of Rules.”

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MEMBERSHIP CRITERIA & RULES Notices

date on which the resolution so to be confirmed was passed. Following such meeting the Association shall be deemed to be dissolved. If upon the dissolution of the Association there remains after the satisfaction of all its debts and liabilities, any property, the same shall be distributed among those persons, bodies or institutions whom the board of directors as constituted immediately prior to the passing of the said resolution shall direct but in no event shall any of the said property be distributed in any manner or form amongst any person or persons who were members of the Association at the date upon which the said resolution for dissolution was passed.

46 A notice may be served by the Association upon any member either personally or by posting it in a prepaid letter addressed to such a member at his registered address. 47 Any notice if served by post shall be deemed to have been served on the day following that on which the envelope or wrapper containing the same is posted, and in proving such service it shall be sufficient to provide that the notice was properly addressed and posted. 48 No member who shall have omitted to give his address for registration shall be entitled to receive any notice from the Association.

Dissolution 49 The Association in general meeting may determine to dissolve the Association by resolution passed by a majority of members present at a meeting of the Association. The notice convening the meeting shall set out the proposal to dissolve the Association. The resolution to dissolve the Association shall be confirmed at a subsequent general meeting duly convened for that purpose and held not earlier than thirty days after the

Interpretation 50 In these rules, unless the context shall otherwise require: “Member’’ means a member qualified and admitted under Rule 4, “month” means calendar month, allied member’’ means a person admitted to membership under Rule 7.

Words importing the singular include the plural, and vice versa; words importing the masculine gender include the feminine gender; words importing persons include corporations.

Approved Travel BrokerS The criteria and conditions established by the Board of Directors for being an Approved Travel Broker are as follows: CRITERIA FOR BECOMING AND REMAINING AN Approved Travel Broker 1. A person wishing to become an Approved Travel Broker shall complete and lodge with TAANZ an application. The application shall be on a form prepared by TAANZ. The applicant shall lodge the form together with an application fee, the amount of which shall be determined from time to time by the Board of Directors. 2. An applicant must demonstrate to the Board that the applicant is a fit and proper person to become an Approved Travel Broker. As such the applicant will be required to provide information as to the applicant’s qualifications, work experience and character. An applicant will be required to disclose any criminal convictions. 3. There shall be no requirement that an applicant have qualifications or previous work experience in the travel industry. 4. The Board shall have absolute and unfettered discretion as to whether to approve or decline an application and as to whether to remove an Approved Travel Broker from the Roll of Approved Travel Brokers maintained by TAANZ. 5. Once an applicant has been approved by the TAANZ Board and the requisite fees have been paid the applicant shall be entered on the Roll of Approved Travel Brokers maintained by TAANZ. 6. The TAANZ Board may at any time remove an Approved Travel Broker from the Roll of Approved Travel Brokers maintained by TAANZ and shall do so if it receives information which in the Board’s view establishes or may establish that an Approved Travel Broker is no longer a fit and proper person to be an Approved Travel Broker. 7. Any Approved Travel Broker who has had his/her name removed from the Roll of Approved Travel Brokers may within 30 days of being notified of the decision lodge with TAANZ an application to have that decision reviewed by the Board. An applicant for review shall lodge

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with his/her application the evidence or material which he or she wishes the Board to consider in reviewing its decision.

CONDITIONS FOR ENGAGING Approved Travel BrokerS (i) Every TAANZ member who wishes to employ or engage a person as an Approved Travel Broker shall check with the TAANZ Secretariat to determine whether the person is currently entered on the Roll of Approved Travel Brokers maintained by TAANZ. (ii) If the person is entered on the Roll of Approved Travel Brokers the TAANZ member wishing to employ or engage such person shall, before the Approved Travel Broker commences work for the TAANZ member, notify TAANZ of the date that the Approved Travel Broker is to commence work for the TAANZ member and shall pay in respect of such Approved Travel Broker an annual fee which shall be fixed from time to time by the Board of Directors. (iii) If the person is not currently a person entered on the Roll of Approved Travel Brokers maintained by TAANZ the TAANZ member cannot employ or engage such person as an Approved Travel Broker. Where this situation arises every TAANZ member who wishes to employ or engage such person as an Approved Travel Broker shall, prior to employing or engaging such person, ensure that the person completes and lodges with TAANZ an application form for approval as an Approved Travel Broker and that the application is approved. (iv) Every TAANZ member shall notify the TAANZ Secretariat when an Approved Travel Broker’s employment or engagement is terminated. (v) TAANZ members employing or engaging Approved Travel Brokers shall comply with the requirement that the arrangement with the Approved Travel Broker be an exclusive one. Approved Travel Brokers are not permitted to work for more than one TAANZ member/travel agent at the one time.

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Legal and advice section

C

Legal Responsibilities and Obligations to Customers and Suppliers My Responsibilities to my Client

The identity of the Principal who is to supply the service. For example, if the flight is a code share flight the client should always be advised of this and of the fact that the aircraft in question may be an aircraft under the control of a different airline. 4. I should take special care when using brochures supplied by Principals if I am to avoid being liable for any false statements that they may contain. If I adopt the practice of specifically advising my client as to the following facts I should be able to avoid personal responsibility for any misrepresentations such brochures may contain. ◆ The brochure is the Principal’s brochure; I have no up-todate first-hand knowledge of the properties detailed in the brochure. ◆ What I am doing is passing on the instructions and representations of the Principal to you, my client. ◆ The representations in the brochure are not mine. If I am aware that the brochures contain errors and mis◆ representations then I have a duty to my client to point out those errors and misrepresentations, and a failure to do so may result in my being liable to my client. ◆

Common Law 1. The client comes to see me and seeks my assistance in carrying out the client’s instructions because I hold myself out as having the necessary qualifications and experience to do so. It follows that by agreeing to undertake work for my client I am representing to my client that: ◆ I have the appropriate qualifications and experience to properly perform the work. ◆ I will exercise reasonable skill and care in performing such work. Any failure on my part to carry out the work in accordance with these representations is likely to provide sufficient grounds for my client to take an action against me to recover any loss my client may have suffered or to compensate my client for loss of enjoyment/disappointment.

Consumers Guarantee Act 1993 2. In addition to these general contractual obligations however, as I am involved in the supply of services to my clients, the provisions of the Consumer Guarantees Act 1993 apply, and this means that I have the following additional responsibilities to my clients: ◆ Where a client makes known to me, when asking me to make certain travel or other arrangements on his or her behalf, that the client wishes the arrangements made to achieve a particular purpose, then by agreeing to put in place such arrangements, it is probable that I will be guaranteeing that the arrangements I make will be sufficient to achieve the particular purpose the client has specified. In certain cases, the effect of this guarantee may be that I become liable for the actions or defaults of Principals, where those Principal suppliers fail to perform at the levels expected of them. For example, if my client makes known particular needs in terms of a holiday, and I make a booking for a particular resort on the basis that the resort booked will satisfy those needs, I may be liable to the client if the resort fails, on this occasion, to provide the facilities in question. Where a client makes known to me particular requirements, I should take great care to ensure that the particular requirements will be satisfied by bookings I make. I should always ask for, and obtain, written confirmation from the Principal supplier who is to deliver the particular requirements that the Principal supplier will be able to satisfy the client’s particular requirements on the dates in question. ◆ I also have a duty to my client to ensure that the service I have contracted to perform will be completed within a reasonable time, or by the time specified in the contract, and that my client will not have to pay more than the contract price, or if this is not specified, more than what is reasonable.

Fair Trading Act 3. Under the Fair Trading Act 1986, as a person “in trade”, I must not mislead or deceive my client or act in a way which is likely to result in my client being misled or deceived. Particular care needs to be taken as to the accuracy of representations I make to clients, both verbally and in written materials. Disputes frequently arise concerning: ◆ The quality of the services which are supplied compared with the quality of services which were represented would be supplied. ◆ The cost of particular services. If there are add-ons, or the price is subject to change, or if the price is ex Auckland then this type of information should be made known to the client.

TAANZ

Privacy Act 5. I have a duty to my client to comply with the Privacy Act in respect to personal information I hold about him or her. My obligations include: ◆ I must only obtain personal information from my client that is necessary for me to fulfill lawful purposes connected with my functions and activities as a travel agent. ◆ I must obtain all personal information directly from my client except where that information is publicly available or my client consents or authorises the collection of the information from someone else. ◆ I must ensure my client is aware of the purpose for which I am obtaining personal information from him or her, the intended other recipients (if any) of that information, my client’s right of access to the information, and my client’s right of correction of the information. ◆ I must ensure that I have reasonable security safeguards in place to protect the personal information I hold about my clients from loss, or unauthorised use, access, modification or disclosure. ◆ If I obtain personal information from a client for one purpose, I must not use that information for any other purpose. ◆ I must not disclose any client’s personal information to a third party, unless such disclosure was one of the reasons for which the personal information was obtained and the client knows this. ◆ I must not hold any client’s personal information for longer than is required for the purposes for which the information may lawfully be used.

Terms of Trade: Booking Conditions 6. It is important that I make my clients aware from the outset that in relation to the services that are to be provided by Principals I am acting as the agent of the Principal in bringing about a contract directly between my client and the Principal and that I will not be liable to my client if the Principal fails or defaults in the proper performance of its obligations to my client under that contract. 7. My obligations to my client include an obligation to fully inform my client of the basis upon which I will charge for and be remunerated for services I am to perform for my client. 8. These two aspects of the work I perform have the potential to be misunderstood by my clients and, to avoid unnecessary and expensive disputes, I should take care to explain them to my clients so that my clients are aware from the outset of the basis upon which I am engaged. A written summary containing my terms of trade and the basis of my charges for work undertaken by me on behalf of my clients should always be supplied to my clients at the outset.

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Legal and advice section My Responsibilities to my Principal Supplier Agency 9. My primary function is to facilitate the sale of my Principal’s product to my clients. When I do this, I am acting as the agent of my Principal supplier. The essence of my position is that I am an intermediary between my Principal and my client. 10. My rights, obligations and responsibilities to my Principal therefore arise from the express or implied agency contract between my Principal and myself. 11. The most significant agency contract is the Passenger Sales Agency Agreement (“the PSAA”) that is entered into with IATA member airlines. The PSAA is in written form and includes many IATA resolutions and manuals. 12. I must ensure that I am fully familiar with the terms and conditions of the PSAA and that I comply with my obligations set out in it. 13. I also may have other written or oral, or partly written and partly oral, agency contracts with other Principals. I must ensure I am completely familiar with the terms and conditions of these other agency contracts. 14. My obligations include the requirement that I have a good working knowledge of all the Principal’s documentation, and that I have the necessary skill to fit the appropriate contract to a particular client’s need. If I am not sure what the arrangements with a particular principal are it is important that I ask my employer. 15. If I get it wrong and make inaccurate representations to a client as to the effect of that client’s contract with the Principal, the Principal may be able to recover any resulting losses from me/my employer. If my client asks me a question as to the effect of a provision in a contract that I do not know the answer to then I should tell the client that I will check with the Principal and get back to the client. I should never make up an answer. If the answer I come up with is wrong I will have misled my client and failed in my duty to both my client and my Principal and left my employer liable to meet any resulting losses.

Fiduciary Relationship 16. My relationship with my Principal is of a fiduciary nature, which means I must deal with my Principal on a basis of absolute good faith. I also owe the following duties to my Principal: ◆ I owe my Principal the duty to carry out the business I have undertaken on behalf of the Principal, in accordance with all the Principal’s instructions. ◆ I owe my Principal the duty to act within the limits of the authority imposed upon me by my Principal. ◆ I owe my Principal the duty of care, skill and diligence at the level reasonably necessary for the performance of my undertakings to the Principal. ◆ I owe my Principal the duty to keep accounts, and to hold all monies received on behalf of the Principal, in trust for that Principal.

My Responsibilities to Myself and My Employer – Developing Good Work Habits and Practices

17. I owe it to myself and to my employer to protect myself and my employer from potential claims against the agency arising out of the transactions which I am involved with. 18. To do this effectively not only do I need to be aware of my responsibilities to my clients and my principals I also need to put in place good work habits and practices which are designed to protect me, and my employer from the failings and frailty of memory of others. 19. If I adopt the following practices I am much more likely to be able to protect myself, and the agency, against unjustifiable and factually incorrect claims. ◆ I should confirm all travel, accommodation and other arrangements in writing to the customer at, or shortly after, the time these arrangements are made ◆ At the same time I should reiterate in writing that the actual services to be performed in the implementation of the arrangements are to be provided by the named and identified principals and not by the travel agent ◆ I should also include in the letter advice to the customer to check that the information and arrangements detailed in the letter accurately and correctly reflect the client’s instructions to me and request that the customer let me know immediately if they do not. ◆ Remember, particular care needs to be taken where the client has made clear that the client requires a particular purpose to be achieved by the bookings. In such a case I should enclose with my letter copies of the letters I have written to the Principals concerned to confirm the particular requirements of the client. ◆ Standard paragraphs can and should be prepared to cover these matters and the same can be merely printed off a word processor filling in the appropriate detail. ◆ When I make a telephone enquiry of a principal as to arrangements for a particular client and such enquiry and the confirmation from the principal is oral I should always record the details of the discussion, the date and time of the discussion, and the name of the person spoken to on the file at the time the conversation takes place. If written confirmation of those arrangements is not forthcoming from the principal I should confirm the essential elements of the arrangements that have been made orally with the principal in writing. 20. The above recommended good work practices emphasise the importance in this area of an appropriate paper trail. If these practices are adopted then there is far less capacity for a disgruntled client or a difficult principal to assert that they have a different understanding of the arrangements which have been made between the parties. If matters are not confirmed in writing legal proceedings are more likely to follow and the outcome of those proceedings will be far less certain as it will be a contest of my word against someone else’s word. If the written record of the transaction and arrangements supports my account I have discharged my duty to myself and my employer and in doing so will have gone a long way to protecting myself and my employer from unjustifiable complaints.

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The legal position of the TAANZ member Legal Responsibilities and Obligations to Customers and Suppliers.

Retailer

A retail agent is almost invariably the agent of the supplier of services (the Principal) and is not usually liable for the defaults of the Principal, but he must make it known to the customer that he is acting as agent. A simple statement to that effect should be printed on every itinerary or other travel information given to the customer when travel or accommodation bookings are made. The statement should add that in no circumstances will the agent be liable if the Principal defaults in providing the services which are covered by the contract with the customer. The statement should be in bold type and in a

prominent position. However, the retailer must give honest advice and information regarding the Principal and the services he offers. If such advice and information is inaccurate or incorrect, the retailer could be liable to the customer.

Tour Operator

Some TAANZ members do on occasions act in a capacity other than that of the agent for identified principals. When a TAANZ member puts together a package and sells the package as a whole that TAANZ member will in most cases be acting as a principal selling its own product. When a TAANZ member acts as a principal

the TAANZ member will be liable for any failure of performance even though the various component parts of the package are to be supplied and performed by other suppliers. TAANZ members who act as tour operators can take steps to limit their liability for nonperformance or defaults by entities who are to perform part of the package by means of appropriately worded limitation clauses in the contract that they enter into with their customer.

The TAANZ Legal Help Desk GUIDE TO DISPUTES TRIBUNAL PROCEDURES AND HEARlNG

THE DISPUTES TRIBUNAL Legislative Basis: The Disputes Tribunal is a division of the District Court. The Disputes Tribunal was established by, and its procedures are governed by, the Disputes Tribunal Act 1988. It is not however a Court. Lawyers are not allowed to appear to represent clients (although they may advise their clients before and after any hearing), and the tribunal is presided over by a referee, who need not be legally qualified, rather than by a Judge.

Jurisdiction: What disputes does the Disputes Tribunal have the power to hear and resolve? Disputes Tribunals may only hear a claim up to a value of $15,000.00 (or $20,000.00 if both parties agree). A single cause of action cannot be divided into two or more claims in order to bring it within the Disputes Tribunal’s jurisdiction. A matter may only be taken to the Disputes Tribunal if it is in dispute. For example, if you have an outstanding debt, but the debtor does not dispute the amount owed then you cannot take the matter to the Disputes Tribunal to enforce the debt. A Disputes Tribunal only has jurisdiction over certain kinds of disputes. These include: (a) claims in contract or quasi contract; and (b) claims in tort in respect of the destruction or loss of property, any damage or injury to any property and the recovery of property. In addition, certain statutes confer jurisdiction on the Disputes Tribunal for certain matters. From a travel agent’s perspective the most significant statutes to confer jurisdiction are the Fair Trading Act 1986, the Consumer Guarantees Act 1993, and the Contractual Remedies Act 1979. Most claims lodged by customers which allege a breach of duty owed by a travel agent to the customer will be claims which the Disputes Tribunal has authority to hear and determine.

Commencing a Claim: Proceedings are commenced by an Applicant lodging a claim in the prescribed form in the office of the Tribunal nearest to the place where the Applicant resides. Once a proceeding has been commenced in the Disputes Tribunal the matter shall not be the subject of proceedings between the parties in any Court unless; (a) the parties at the Disputes Tribunal agree that it should be determined by a District Court; or (b) on application by either party or by the referee’s own motion the matter is transferred to the District Court. Any provision in any agreement purporting to exclude or limit the jurisdiction of the Disputes Tribunal is ineffective.

Who Can Appear? In general the Applicant, the Respondent and every other person to whom a Notice of Claim has been given (the Registrar may decide that another person has a sufficient connection with the proceedings and should be given notice) shall be a party to the proceedings and such persons are entitled to be present at the hearing. No party shall be represented at a hearing by a representative unless it appears to the Disputes Tribunal to be proper in all of the circumstances and the Disputes Tribunal approves such representation. In no case is such representative to be a solicitor or barrister unless that solicitor or barrister is one of the parties or a major shareholder of a company who is a party to the proceedings. Furthermore, the Tribunal may allow (on application) a person nominated by a party to be present at the hearing to assist the party in the presentation of their case if it appears to the Tribunal to be proper in all of the circumstances to allow it. The proceedings of the Disputes Tribunal are in private.

The Disputes Tribunal’s Role: The role of the Disputes Tribunal in the first instance is to assess if it is appropriate to assist the parties to negotiate an agreed settlement. If such settlement is reached, it takes effect as if it were an order of the Tribunal itself. Where it appears to

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the Disputes Tribunal that it is not appropriate for the parties to negotiate or the parties are unable to reach a settlement, or the Tribunal does not approve such a settlement, an adjudicator. known as a referee, determines the dispute.

Basis for the Disputes Tribunal’s Decision: “The substantial merits and justice of the case.” The Disputes Tribunal shall determine the dispute according to the substantial merits and justice of the case. In doing so it shall have regard to the law but shall not be bound to give effect to strict legal rights or obligations or to legal forms or technicalities (section 18(6) of the Act). A tribunal may, in respect of any agreement or document that directly or indirectly bears on the dispute between the parties, disregard any provisions in that agreement or document that excludes or limits: – (a) conditions, warranties or undertakings; or (b) any right duty, liability, or remedy that would arise or accrue in the circumstances of the dispute if there were no such exclusion or limitation (section 18(7) of the Act). Accordingly the Disputes Tribunal Act specifically authorises the Disputes Tribunal referees who determine cases from upholding exclusion clauses which appear in agreements. Referees will not do so if to do so would result in the dispute not being resolved in accordance with the substantial merits and justice of the case.

Evidence: Evidence tendered to a Disputes Tribunal by or on behalf of a party to any proceeding need not be given on oath but the Tribunal, at any stage of the proceedings, may require that evidence be given on oath, whether that evidence be given orally or in writing. A Tribunal may seek and receive such evidence as it sees fit. The Tribunal may receive any evidence or information, whether or not such evidence would normally be admissible in a Court. All evidence shall be disclosed to all parties, and all parties must be given the opportunity to comment

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Legal and advice section on the evidence.

The Hearing Hearings are informal and held in private. As a general rule, the Applicant presents its case and its evidence to the Tribunal first. At the conclusion of the Applicant’s case the Respondent presents its case and evidence to the Tribunal. Any witnesses who are present can be asked questions by the representative present for the other party and by the referee. At the conclusion of the hearing the referee will either reserve its decision (to be released later) or notify its decision on the spot. Either way in giving its decision the Tribunal is obliged to set out its reasons either orally or in writing. Any party may request that oral reasons be committed to writing. An order made by a Disputes Tribunal must be in writing and sent to every party to the proceedings. Disputes Tribunals may make a variety of orders, most significantly for travel agents they may order that one party pay a sum of money to another party. Any order made by the Disputes Tribunal is deemed to be an order of the District Court and may be enforced accordingly (with the exception of work orders which are unlikely to be orders awarded in disputes involving travel agencies).

Interest: The monetary restrictions on the Disputes Tribunal’s ability to order a party to pay a sum of money are $15,000.00 or $20,000.00 where the jurisdiction has by a consent been extended. In addition the Tribunal may order interest to be paid on sums it orders to be paid.

Costs Disputes Tribunals cannot make orders for costs unless a Disputes Tribunal: (a) decides that a claim made by a party is frivolous or vexatious; (b) a party has lodged a claim knowing it is not within the jurisdiction of the Disputes Tribunal; or (c) a party has unnecessarily prolonged any proceedings by engaging in conduct intended to impede the prompt resolution of the proceedings.

Rehearings: Any party affected by a Disputes Tribunal’s decision and order may apply for a rehearing of the case if that party, or an important witness for that party, did not manage to get to the hearing, or if that party subsequently finds out new facts about the dispute after the hearing has been concluded. An application for a rehearing is more likely to be successful where the Applicant establishes that the Applicant, or one of the Applicant’s witnesses, was kept away from the hearing because of some unexpected event such as illness or motor accident. In such a case a doctor’s certificate or a letter from the Ministry of Transport should support the application. Where the grounds for a rehearing are that new facts have been found out the Applicant should establish that those facts could not reasonably have been discovered before the hearing. Applications for Rehearing should, where possible, be made to the Tribunal within 28 days of the date of the Tribunal’s order.

Appeals: There are very limited grounds for appealing a Disputes Tribunal’s decision. In essence a party to a proceeding before a Disputes Tribunal may appeal against an order of a Tribunal on the grounds that the proceedings were conducted by the Referee in a manner that was unfair to the Appellant and

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prejudicially affected the result of the proceedings. Where an inquiry has been carried out by an investigator as part of the Disputes Tribunal proceedings an appeal also lies against an order of the Disputes Tribunal on the basis that the manner in which the inquiry was carried out was unfair to the Appellant and prejudicially affected the result of the proceedings. Appeals must be lodged in the prescribed form in the District Court within 28 days of the date on which the Disputes Tribunal’s order was made. What you should do when you receive a copy of a claim made against you and filed with the Disputes Tribunal: Read the claim carefully, and then read it again. Pay particular attention to the date which has been set for the hearing and the place of the hearing and diary those particulars so that you do not overlook attending at the hearing should you decide that that is what you wish to do. If you do not turn up at the hearing the case will be decided in your absence. In such a case the outcome is unlikely to be favourable. If the hearing is to take place a considerable distance from your place of business you may be able to take part in the hearing by way of a telephone link up. You should enquire of the Disputes Tribunal as to how to arrange this if this option appeals to you If the claim is one about which you have not received advance warning you may consider that you should contact the Applicant with a view to attempting to resolve the matter about which the Applicant has made a claim against you on a basis which is acceptable to you. Bear in mind that defending claims can involve considerable time which no doubt could be better utilised in a productive manner. Consider whether the claim which has been made is a claim in connection with which you have insurance cover and in relation to which you would be proposing to lodge a claim on your insurers. If this is the case you should immediately notify the insurer and send them details of the claim and any relevant background material as it may well be that your insurers wish to take part in the Disputes Tribunal hearing. They are entitled to be joined as a party to the proceedings. You should not make any admissions as to do so may prejudice your right to indemnification under your insurance policy.

Preparing for the Hearing: The first thing to do is to work out what are the key issues and which of the facts, relevant to those issues, are in dispute. Bear in mind that Disputes Tribunals are required to determine the cases which come before them on the basis of “the substantial merits and justice of the case”. Try to work out what are the key facts in dispute which bear on the merits and justice of the case and concentrate on producing evidence which supports your contentions concerning those key facts. In preparing for the hearing you should ascertain precisely what your witnesses will say about the facts in dispute. Try to work out what questions the other party or the Referee may wish to ask your witnesses and ascertain from your witnesses how they will answer such questions. You would only call and bring along to the hearing witnesses which are favourable to your case. If you have a counter claim then it will be necessary for you to file your own claim in the Disputes Tribunal and apply to the Disputes Tribunal office in

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question to have both the claim and counter claim dealt with at the same time. A counter claim is a claim you wish to advance against the party who brought the proceedings against you. If the claim against you is a significant one you should consult your solicitors. Although your solicitors are not able to appear with you at the Disputes Tribunal hearing they will be able to assist you in preparing and collating evidence that you wish to present at the Disputes Tribunal. They will also be able to give you legal advice and prepare a summary of relevant law and submissions that you can then present to the Referee at the hearing. Although you are not obliged to do so, you may wish, before the hearing, to advise the Applicant of the basis of your defense and at the same time to let the Applicant have copies of documents that you propose to present to the Tribunal in support of your case. These should be made available in advance of the hearing where you have confidence in your case so as to prevent waste of time which frequently follows where an Applicant is taken by surprise at the hearing by matters that you adduce in defence of a claim. In such circumstances Applicants not infrequently apply to the Tribunal for an adjournment and you will find yourself having wasted a considerable amount of time and mental energy in preparing for a case only to have the matter adjourned to a subsequent date. There may be circumstances in which you do not wish, from a tactical point of view, to let the Applicant have the documents or material that you propose to present to the Tribunal at the hearing in advance of the hearing. Whenever possible you should bring with you to the Disputes Tribunal hearing all witnesses who will be favourable to your case and who can adduce relevant evidence which supports your contentions. If you have a witness that is important to your case who cannot attend the hearing on the date set down for the hearing you should contact the Disputes Tribunal well before the hearing date and ask them to arrange an alternative date. If you have a witness who is important to your case who you are concerned will not attend the hearing unless required to do so, you should contact the Disputes Tribunal and ask them to issue a witness summons for the witness in question. If you have a witness who will be unable to appear at the hearing but whose evidence you see as being important then it may be advisable for you to approach your solicitors in advance and ask them to prepare an affidavit for the witness which you should lodge with the Tribunal before the hearing. In such a case it would be advisable to provide the Applicant with a copy of the Affidavit before the hearing.

The Hearing: Hearings are informal and in private. If you have prepared properly you will have worked out in your own mind the issues which are the key issues of the case and the key facts which bear on those issues. When you are asking questions of the Applicant or the Applicant’s witnesses you should again focus on these key issues and key facts and try to produce responses which support your contentions concerning them. You should take a pen and paper with you to the hearing. As the Applicants and the Applicant’s


Legal and advice section witnesses give evidence, you should make notes of each item of relevant evidence that they give which you dispute. When you are given the opportunity to question them you should ask them questions about each of these items. Concentrate on the issues that you have identified as being the key issues in the dispute and the facts which bear on those issues. You should be able to prepare before the hearing a series of questions that you may wish to put to the Applicant which are designed to address these key issues and illicit favourable responses. The Tribunal should not be under any illusions as to your view of the key facts at the conclusion of the hearing. In many claims involving travel agents there will be a dispute on the facts as to what customers were told by the travel consultant who dealt with the file. In such cases it is of primary importance

to have the travel consultant who dealt with the Applicant at the tribunal hearing to give evidence in person. Any factors which tend to support the travel consultant’s recollection of what was said and done at relevant times may well be crucial to the outcome of such cases. You should make sure that all relevant file notes, correspondence, other documentary evidence which supports the travel consultant’s recollections is produced to the Referee. If there are other staff members who observed what was going on or overheard conversations and their evidence supports your case it is important that they also should be present at the hearing to give their evidence. As a general rule evidence which tends to support the recollections of your primary witness in such claims should be presented to the hearing. If the case involves questions of law and the sums involved are significant then you should consult your solicitor. In other circumstances you may be able to approach a Community Law

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Office or Citizens Advice Bureau and obtain some general advice from that source free of charge. The TAANZ Secretariat has legal opinions on a number of issues which frequently confront travel agents and an enquiry of the TAANZ Office as to whether the particular issue is one which they have obtained legal advice concerning could be worthwhile. To enable the TAANZ Secretariat to build up a file relating to legal issues involving members it would be of assistance if at the conclusion of the hearing you requested the Referee to put the reasons which it has given for reaching its conclusion in writing. On receiving those reasons it would be helpful if you would copy the same to the TAANZ Secretariat. In this way the TAANZ Office will be able to build up a picture of the issues which are confronting members and of the decisions which are made in relation to them. Such decisions may well be helpful to other members in dealing with claims made by or against them at a later date

Credit Card Transactions – Advice to Members Members will be aware that the major providers of travel insurance in New Zealand no longer provide cover for the financial collapse of airlines, transport providers, or the suppliers of other services such as accommodation providers, tour operators and hire companies or wholesalers. [Note: as from September 2010 at least one insurance company does provide a partial and limited cover for the financial collapse of travel service providers.] In the light of this fact and in the current climate of uncertainty members should consider whether it is appropriate for them to accept credit cards as a method of payment for the sale of services to be rendered by principals. We remind members that it is almost certain that the Merchant Agreement that they have signed with their Bank will contain provisions which enable the Bank to impose a “chargeback” where the cardholder has not received from the principal the goods or services covered by the sales voucher. The chargeback will be effected against your bank account. In most cases you will have paid the monies received on to the Principal by the time the chargeback is effected. This means that you may end up out of pocket for the amount of the chargeback. Thus, where a customer utilises a credit card to pay you for services to be provided by principals, it is you the travel agent that is effectively guaranteeing the performance by the principal of those services. In the event that the principal fails to perform the services paid for by the customer utilising a credit card, the bank will, in all likelihood, levy a chargeback on your account. It is you who runs the financial risk of the principal failing to perform. It will be you, the travel agent, who will end up meeting the cost of the transaction in the event that the principal fails to perform. This situation has occurred on a number of occasions following the collapse of Canada 3000. In each instance the customer booked travel on Canada 3000 through a travel agency and paid for the travel by credit card. After Canada 3000 collapsed, the customers complained to their banks which reversed the credit card transactions by way of chargeback and refunded the customers. The travel agents were left out of pocket.

Some travel agents decided to file claims in the Disputes Tribunal to recover from the Bank the amounts charged back. The travel agents’ main arguments were: i) they had provided the services they had contracted to provide (that is, to arrange and coordinate the services offered by the principals) and so there was no “invalid transactions” under the Merchant agreement; ii) that in all the circumstances of the case, the essential merits and justice of the matter favoured the travel agents. The Bank’s response was that there was a valid and binding Merchant Agreement in place and that under that Agreement the failure of the principal (Canada 3000) can be attributed to the travel agent, as “agent” for the Airline. By and large the travel agents were successful in having the matters determined in their favour at the Disputes Tribunal. The TAANZ Secretariat holds copies of these decisions. Contact TAANZ if you would like more details. You should be aware however that since these decisions were made the terms of most credit card merchant agreements have been changed. The changes will make it much harder to successfully challenge chargebacks in the future. Previous issues of the Directory contained a form of Waiver and Indemnity which was designed with the aim of providing some protection to agents where a customer wished to pay by credit card but refused to take out travel insurance. TAANZ has now received advice that members should not rely on the completion of this form or any similar form by a customer as an adequate safeguard against the imposition of a chargeback on members’ bank accounts. Further, in the light of changes made to the standard forms of Merchant Agreement since the Waiver and Indemnity form was drafted, any requirement that a customer execute such a form as a condition of acceptance of payment by credit card is likely to constitute a breach of the terms of your Merchant Agreement. For these reasons, members who wish to utilise the form of Waiver and Indemnity should first seek the approval of their bank. This should be done for two reasons. First, to ensure that the use

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of such a form does not constitute a breach of their Merchant Agreement and secondly because the sanctioning of the use of such a form will increase the prospects that the forms will be effective in preventing the imposition of a “chargeback” against the member’s bank account. The ability to impose a chargeback on a travel agent’s account arises where the travel agent has received the funds to process a transaction from the cardholder’s bank. The same considerations do not apply where customers wish to utilise a credit card for the purpose of paying the principal directly. Some transactions conducted by you will fit into this category. There will be benefits accruing to your customers when payment can be made directly to a principal by use of a credit card. In such a case, if the principal fails to provide the services for which the principal has received payment by means of a credit card directly from a customer, the customer has real prospects of being able to recover the funds by making a request through the customer’s bank for the imposition of a chargeback on the principal’s bank account. In summary: 1. You should encourage customers to utilise their credit card as a method of payment for transactions in which they are able to make a payment directly to the principal. 2. You should not accept credit cards as a method of payment where your account is to be credited with the funds to facilitate the transaction and you are to use those funds to pay the principals. If you do so and the principal fails or does not perform its obligation there is a real prospect that it will be you who will bear the loss. In 2009 credit card companies, as a result of proceedings taken by the Commerce Commission, changed their rules so as to enable individual merchants to decide whether the merchant wished to impose a surcharge on the credit card transactions the merchant agreed to accept to enable the merchant to recover from its customer the cost of accepting payment by credit card for particular transactions. TAANZ members are now able to recoup these costs from their customers if they wish to do so.

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TAANZ Recommended Terms And Conditions TAANZ RECOMMENDED TERMS AND CONDITIONS TO BE PRINTED ON THE BACK OF ALL ITINERARIES AND QUOTATIONS USING THE FOLLOWING RECOMMENDED FORMAT PREPARED BY THE TAANZ SOLICITOR AND APPROVED BY THE BOARD NOVEMBER 1997.

TERMS, BOOKING CONDITIONS & GENERAL INFORMATION APPLYING TO YOUR TRAVEL ARRANGEMENTS MADE WITH [name of agent] Please read the following conditions carefully 1. W e are a travel agent and in that capacity we offer for sale to you various products and/or services on behalf of our Principals viz. airlines, other transport operators, hotels and other accommodation providers, tour operators and all other principal suppliers. These are referred to throughout as “the Principal/s” 1. 1 Our services consist of arranging and co-ordinating the services offered by the Principals. We are instrumental in bringing about a direct contractual relationship between you, the customer, and the Principals. We undertake to perform our services with reasonable care and skill but we cannot and do not guarantee the performance of the functions offered by the Principals and we will not be liable in the event that you suffer loss, injury or disappointment by reason of any acts or failings of any Principal. In any such case your remedy will lie against the Principal. 1. 2 You should be aware that the brochures which we supply to you are the brochures of our Principals and that the statements and representations contained in such brochures are not ours but are made by the Principals. Unless we specifically advise you otherwise we have no first hand knowledge of the facilities or services referred to therein. We are merely passing on to you the Principal’s instructions and we accept no liability for any inaccuracies or misrepresentations contained in such brochures.

Travel Insurance 2. We recommend that you take out a travel insurance policy contemporaneously with the payment for your travel. If it is possible to do so, such insurance should cover the financial collapse of all parties involved in providing services to you during your travel as well as protecting you against medical expenses arising from sickness or injury during your travel and against loss of or damage to your belongings.

Cancellation Fees 3. C ancellation fees are likely to be incurred on all confirmed reservations or bookings. Further, some tickets may be non – refundable or non-transferable. It is important to check the position with us before you confirm arrangements and/or before you cancel any confirmed reservations.

Changes in Reservations 4. I f you wish to change a confirmed reservation you are likely to incur fees. In some cases it may not be possible to change reservations or to cancel the reservation or it may be uneconomic for you to do so. You should always check the cost before requesting changes in reservations.

Price Increases 5. A irfares and tour prices may change (almost invariably by being increased) without prior notice and even though your arrangements have been confirmed. Such price increases are beyond our control.

Payment 6. I f payment has not been made by the specified date, bookings may be cancelled. 6. 1 Payments may be made by cash or cheque. If you wish to pay by credit card it is necessary to check with us first as some airfares and package holidays cannot be paid for by credit card.

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Refunds 7. I f you cancel your travel arrangements after paying for the same no refund will be available to you until after we receive the moneys from the Principal involved. In most cases fees will be payable for cancellations and in some instances you may not be able to claim a refund.

Passport and Visa Requirements 8. P rior to confirming your travel arrangements, you should check your Passport and establish that it will remain current for the entire period of your travel. 8. 1 Certain countries require that your Passport remains valid for a period of up to six months after the date upon which you are scheduled to leave such country. If your Passport expires less than six months after the date you are scheduled to leave such country you may be denied entry to that country. 8. 2 You should clarify visa requirements with the Embassies of the countries that you plan to visit as certain countries may require you to take out a visa whether you are travelling on a New Zealand or a foreign passport. 8. 3 The authorities in some countries (including Australia and USA) require holders of New Zealand passports to take out a visa for entry into their country where the traveller has been sentenced to imprisonment or been convicted of certain types of criminal offence. A visa may also be required where the traveller has a contagious disease of a specific type.

Re-entry Visas for New Zealand 9. R e-entry visas will be required for travellers leaving New Zealand holding a foreign passport. If you are a New Zealand citizen holding a foreign passport issued by a country which does not recognise duel citizenship you will not be granted a visa allowing you to re-enter New Zealand on your foreign passport after travelling overseas. N.B. It is most important that you make your own enquiries and satisfy yourself as to the position in regard to your passport and/or visa requirements before leaving New Zealand.

Vaccinations 10 . Certain countries require that travellers be vaccinated against specific diseases. Check with your doctor and the Embassies of countries to which you are to travel to satisfy yourself as to whether your destination has any requirements in this respect.

Checking your Travel Arrangements 11 . We have exercised care in putting together the arrangements requested by you in regard to your travel and accommodation. It is important that you check all of the documentation handed to you in relation to your proposed travel and accommodation to ensure that it fully meets with your requirements and to ensure that there have been no misunderstandings.

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Safetravel RECOMMENDED PRACTICE FOR TRAVEL AGENTS WHERE THEY HAVE CUSTOMERS WISHING TO TRAVEL TO DESTINATIONS ABOUT WHICH THE MINISTRY OF FOREIGN AFFAIRS AND TRADE HAS ISSUED WARNINGS

1. Where the Customer Seeks Advice from the Travel Agent If a customer seeks a travel agent’s advice as to the safety and/ or security of visiting a particular destination the travel agent has a clear duty to respond to such enquiry appropriately. In such a situation the travel agent has a duty to direct the customer to sources which will give relevant information as to the safety and security of the destination, principally, the Ministry of Foreign Affairs and Trade website which contains advice as to the security of travelling to particular destinations. The travel agent may have first-hand knowledge of specific dangers faced by those who visit the particular destination, in which case it would also be important to pass on that information. Care should be taken in the way the information is presented to the customer to make sure that the appropriate message is given and received. It is, in the end, the customer’s decision as to whether the customer travels to the destination in question. The decision is the customer’s, and the travel agent’s duty in these circumstances is to provide the customer with the relevant sources of information so that the customer can make an informed decision.

2.

Where the Customer Does Not Seek Advice from the Travel Agent Where the travel agent has knowledge about a particular destination, its security and safety, which the travel agent suspects the customer may not have or is unlikely to have or may not be aware of, it is recommended that the travel agent should raise the issue with its customer and refer the customer to the appropriate source of the information which has a bearing upon the safety and security of the destination. The travel agent should refer their customers to the Ministry of Foreign Affairs and Trade website to ensure that the customer is aware of the specific issues which may arise in relation to travel to and within the destination in question. The decision as to whether to travel to that destination or not clearly lies with the customer. It is recommended that the travel agent take appropriate steps to ensure that the decision made by the customer is an informed one.

NEW ZEALAND MINISTRY OF FOREIGN AFFAIRS AND TRADE TRAVEL ADVICE WEBSITE:

www.SAFETRAVEL.GOVT.NZ NOTES

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Legal and advice section

The Consumer Guarantees Act 1993 – a summary Introduction: The Act came into force on 1 April 1994 and does not apply to any contract for the supply of goods or services made before this date (Section 56). It is a significant piece of legislation and is aimed at imposing guarantees in contracts for the supply of goods and the performance of services for the consumers benefit. It provides a right of redress against suppliers and manufacturers in respect of any failure of the goods or services to comply with the guarantees.

Definitions: Certain terms are defined in the Act itself (Section 2). These definitions are important in determining in what circumstances the Act will or will not apply. The Act defines “Goods”, “Service”, “Supplier”, “Manufacturer”, “trade”, and other terms. The key definition in the Act is “Consumer”. This is defined to mean a person who: – (a) Acquires from a supplier goods or services of a kind ordinarily acquired for personal, domestic, or household use or consumption; and (b) Does not acquire the goods or services, or hold himself or herself out as acquiring the goods or services, for the purpose of: – (i) Re-supplying them in trade; or (ii) Consuming them in the course of a process of production or manufacture; or (iii) In the case of goods, repairing or treating in trade other goods or fixtures on land.” The definition of “Consumer” is unusual and difficult. The focus is the ordinary use for which goods or services are acquired rather than the use intended by the acquiring purchaser. By way of example a contract for the supply of crockery to a company that owns a restaurant will be a contract of supply of goods subject to the Act because although intended for commercial use, crockery is ordinarily acquired for personal, domestic or household use and consumption. As far as the services supplied by travel agents are concerned it would be best to proceed on the basis that virtually all of the services will be viewed as a kind ordinarily acquired for personal or domestic use or consumption with the consequence that the Act will apply to those services.

Guarantees: The Act establishes one set of guarantees which apply in relation to the supply of goods and a different set of guarantees which apply in relation to the supply of services. This summary deals only with the guarantees which the Act imposes in relation to the supply of services. TAANZ also has a summary of the guarantees which are imposed by the Act in relation to the supply of goods and if a member has a problem involving the guarantees applicable to supply of goods the member can obtain a copy of that summary by contacting the TAANZ office.

Guarantees in Respect of the Supply of Services Where services are supplied to a consumer there are four guarantees provided by Part IV of the Act. These are: – (i) Guarantee as to Reasonable Care and Skill (Section 28). A guarantee that services will be carried out with reasonable skill and care. This guarantee restates in statutory form the existing common law obligations on Travel Agents to exercise the skill and care of a reasonable competent professional travel agent in performing their services. The guarantee does not extend the existing legal obligations of a travel agent to act with reasonable skill and care in the performance of their function on behalf of their customers. Travel Agents had these obligations before the Act was passed. (ii) Guarantee as to Fitness for Particular Purpose (Section 29) A guarantee that the service, and any product resulting from the service, will be reasonably fit for any particular purpose, and of such a nature and quality that it can reasonably be expected to achieve any particular result that the consumer made known to the supplier. This, the second guarantee, is significant and establishes a new liability

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on travel agents in relation to the performance of services for customers. The Section (Section 29) requires the consumer to have made known his or her purpose to the travel agent at or before the time of making the contract for supply of services for the customer. The difficulty with this particular guarantee is that it is possible that travel agents may be liable for the actions or defaults of other suppliers of product where the other suppliers fail to perform at the levels expected of them. By way of example, if a customer makes known particular needs in terms of a holiday, for example, a resort which contains a golf course and tennis courts, and the travel agent recommends a particular resort as being able to provide those services and facilities, if the resort (for whatever reason) fails to provide those facilities then the travel agent may be liable. Accordingly, this particular guarantee has the capacity to extend the liability of the travel agent to include failures on the part of the suppliers of the actual facilities of travel accommodation. This particular guarantee is modified in part by Section 33 of the Act which states that there shall be no right of redress against a supplier under the Act in respect of a service or any product resulting from a service which fails to comply with that guarantee only as to fitness for particular purpose if it fails to comply with that guarantee only because of any act, or default, or omission of, or any representation made by any person other than the supplier or an agent or servant of the supplier. TAANZ members should nevertheless take special care when they are dealing with a customer who has specified a particular purpose or that the arrangements which are made for him are to have a particular nature or quality or to achieve a particular result. In such cases the travel agent should be aware that if the customer complains that the programme or plan prepared by the travel agent did not satisfy the particular purpose or provide the facilities of the nature and quality specified by the customer then there is considerable potential for the customer to take action against the travel agent pursuant to this particular guarantee. This guarantee will not apply where the circumstances show that the consumer does not rely on the suppliers’ skill or judgment, or, it is unreasonable for the consumer to rely on the suppliers’ skill or judgment. TAANZ members should also ensure that their professional indemnity policy will cover them for breaches of this guarantee in circumstances when they have not been negligent. A more detailed analysis of this section is contained in the case studies which appear at the end of this summary. (iii) Guarantee as to Time of Completion (Section 30) A guarantee that the service will be completed within a reasonable time in any case where the time is not fixed by the contract nor a method for calculating the time provided in the contract. This guarantee is not likely at a practical level to create problems for travel agents. Travel agents do not have problems completing their tasks with a reasonable time frame. Modern technology enables travel agents to carry out reservation and booking work virtually instantaneously and the consumer is frequently advised at the time of enquiry as to whether seats or accommodation are available at the relevant time. (iii) Guarantee as to Price (Section 31) A guarantee that the consumer is not liable to pay to the supplier more than a reasonable price for the service in any case where the price is not fixed in the contract nor a method for calculating the price provided in the contract. When there is failure to comply with this guarantee the consumers right of redress is to refuse to pay more than a reasonable price. Here again the nature of the services provided by travel agents and the basis on which they are remunerated mean that from a practical point of view this guarantee is not likely to be one which affects travel agents in any significant way.

Rights of Redress Against Suppliers In Respect of Supply of Services Where the supplier of a service fails to comply with the guarantees a consumer may exercise certain remedies depending on whether the failure can be remedied or not (Section 32). Where a failure can be remedied the consumer may require the supplier

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Legal and advice section to remedy it within a reasonable time. If the supplier neglects or refuses to do so within a reasonable time a consumer may have the failure remedied elsewhere at the suppliers’ cost, or, cancel the contract for the supply of service in accordance with the requirements of the Act. Where a failure cannot be remedied or is of a substantial character the consumer may cancel the contract in accordance with the requirements of the Act or obtain damages in compensation of any reduction in value of the product of a service below the charge paid or payable by the consumer. “substantial character” is defined in the Act (Section 36). In either situation (can be remedied; cannot be remedied) the consumer can claim damages for any loss reasonably foreseeable as liable to result from the failure. The exception is that no right of redress is available against a supplier in respect of a service or any product resulting from a service which fails to comply with the guarantee as to fitness for a particular purpose (Section 29) or the guarantee as to time for completion (Section 30) if the cause is independent of human control or caused by an act or default or representation made by any person other than the supplier or servant or agent of the supplier (Section 33).

Right to Cancellation: Once the right of cancellation has arisen Section 37 of the Act sets out the rules applying to cancellation.

Cancellation does not take effect until made known to the supplier, or where it is not reasonably practicable to communicate with the supplier, by means which are reasonable in the circumstances. Cancellation may be made known by words or conduct (Section 37). However, where there is a provision in the contract of supply requiring notice of cancellation in writing this provision will apply (Section 37(3)). Where a consumer cancels a contract for the supply of services the consumer is entitled to a refund of money or other consideration paid less any amount the Court or a Disputes Tribunal orders that the supplier may retain (Section 38).

Contracting Out: Section 43 deals expressly with contracting out of the Act. The Act is to have effect notwithstanding any provision to the contrary in any agreement (Section 43). To purport to contract out of the Act is deemed to be an offence under the Fair Trading Act 1986 (a false representation) and fines of up to $200,000 for corporations and $60,000 for individuals may be imposed. The principal exception to the prohibition against contracting out is where the supply of goods or services is to a consumer who acquires the goods or services for business purposes. Where this criteria is satisfied an agreement to contract out of the provisions of the Act must be in writing and record that the supply is for “business purposes’.

Employment related issues

Entitlement to Commission

TAANZ members must provide written employment contracts for each of their employees. Individual TAANZ members should consult their own solicitors with a view to putting into place appropriate employment contracts for their staff. It is important that members understand that the form of employment contract they adopt should be vetted by their own solicitor to ensure that it is appropriate for the particular needs of the member. It is recommended that members should seek advice from their solicitors before they implement disciplinary or dismissal procedures in relation to any employee. An employer is required to have substantive reasons (the grounds) for taking such an action and to carry those actions out in a procedurally fair manner. An action may be held to be unjustified even though there are grounds for it to be implemented where an employer has not followed the elements of procedural fairness. The Human Rights Act 1993 makes it unlawful to discriminate against employees or applicants for employment on the basis of the following prohibited grounds of discrimination; Sex, marital status, religious belief, ethical belief, colour, race, ethnic or national origins, disability, age, political opinion (or lack of it), employment status (that is unemployed or beneficiary), family status and sexual orientation. The Secretariat also has some detailed information as to the rights of employees and the obligations of employers pursuant to the Parental Leave and Employment Protection Act 1987 which is available to members on application to the Secretariat. The Privacy Act 1993 has important repercussions for employers. A summary of some of the important considerations which arise by virtue of this Act is set out in the commentary on the Privacy Act which appears later in this Section of the Directory.

Whether and when an agent is entitled to receive commission will depend upon the terms of the Agency Agreement made between the agent and the principal. If there is a written agency agreement then the terms and conditions upon which commission is to be paid by the principal to the agent will no doubt be covered in the written agreement. If there is no written agency agreement then the terms and conditions upon which the principal will pay to the agent a commission may have been specifically agreed between the principal and agent orally. If this is the case the oral agreement will apply and govern the circumstances in which commission is to be paid. If there is neither a written nor oral agreement as to when an agent is entitled to receive commission, then it will be necessary to imply a term into the Contract of Agency as to the circumstances in which commission is to be paid. In this regard past dealings and the general understanding between principals and agents in the travel industry would be taken into account. In the vast majority of cases the circumstances in which a commission is to be paid will be clear. A difficulty may however arise where the customer approaches one travel agent who effects the contract between principal and customer and collects the deposit from the customer on behalf of a principal. The customer then decides that he wishes to change his retail travel agent and whilst adhering to the contract with the principal originally negotiated through the first travel agent, makes the balance of his bookings through a second travel agent to whom he makes payment of the balance of moneys due to the principal. In these circumstances, in the absence of any specific agreement, the first agent is entitled to the commission because it was the first agent who effected the sale on behalf of the principal. All that the second agent has done is to collect the

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balance payable to the principal and remit the same to that principal. The situation would be different if the customer cancelled the contractual arrangements made through the first agent, forfeiting his deposit, paying a cancellation fee and losing any early payment benefits that might otherwise have been derived by that customer. In those circumstances a new contract would be made by the second agent with the principal pursuant to which the customer enters into fresh commitments through the second agent. The general rule is that an agent earns his commission by bringing about a contract between the principal and the customer. Once he has done this if the contract between principal and agent allows for payment of commission the agent is entitled to be paid a commission if the contract is performed and the principal is paid.

Responsibilty of travel agent to his principal When a travel agent agrees to act as an agent on behalf of the principal the agent is required to exercise reasonable skill and care in the carrying out of his obligations on behalf of the principal. Where an agent, such as a travel agent, acts for reward, a higher standard of skill and care and diligence is required than in the case of an agent who acts without reward. The care, skill or diligence required of a travel agent is not merely that which the travel agent in fact possesses but is rather the care, skill and diligence which is reasonably necessary for the due performance of his undertaking. A comparatively high standard is expected of travel agents in the performance of their professional obligations. When one applies this legal framework to the business of a travel agent acting as an agent on behalf of its principals, the agent would be expected to have a good working knowledge of the terms and conditions of the principal’s

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Legal and advice section contractual documentation and to have the necessary skill to fit the appropriate contract to a particular customer’s needs. One area where travel agents have experienced some difficulty in this respect is in relation to their acting as agents on behalf of insurance companies. A travel agent acting as an agent of an insurance company in the sale of travel insurance is expected to have a good working knowledge of the terms and conditions of the principal’s insurance policies and to have the necessary skill to fit the appropriate insurance policy to the particular customer’s needs. In addition, the agent would be expected to have sufficient knowledge not to misrepresent to customers the effect of particular policies. If the agent was in doubt as to the precise effect of any policy he should refer the customer to the insurer directly for instructions or make such enquiry of the insurer himself to enable him to pass on the insurer’s answers to the customer. If the travel agent gets it wrong and makes inaccurate representations to the customer as to the effect of the principal’s insurance policy which are relied upon by the customer, then the insurance company may be obligated to reimburse the customer on the basis of the representations made by the agent. In those circumstances the insurance company principal would have strong grounds for recovering such loss from the agent. It is therefore of fundamental importance that if a travel agent agrees to act as agent on behalf of any principal, that the travel agent fully familiarises himself with the principal’s product and exercises proper skill and care in the performance of all of his obligations as an agent on behalf of that principal.

The Privacy Act 1993 The Privacy Act 1993 came into force on 1 July 1993. The principal purpose of the Act is to set statutory controls on how public and private sector agencies collect, use, disclose, store and give access to personal information. The Act is based on twelve (12) information privacy principles falling into six (6) categories: * Collection of Personal Information * Holding of Personal Information * An Individual’s rights of access to and correction of information * Use of Personal Information * Use of Identification numbers and other forms of unique identification * Disclosure of personal information. Two relevant definitions are: – “Personal Information” is defined under Section 2 of the Act as meaning information about an identifiable individual; and “Agency” means in general, any person or body of persons whether corporate or unincorporate and whether in the public sector or private sector. TAANZ and each individual member of TAANZ are “agencies” and are subject to the provisions of the Act.

The Privacy Act Principles The Act sets out 12 basic principles for agencies to follow in respect of information. The following is a short summary of the principles as

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they are likely to apply to members.

it is accurate, up to date and not misleading.

Principle 1 – Purpose of collection of Personal Information A travel agent must only collect personal information necessary to fulfil a lawful purpose connected with its functions or activities. The principle applies only to information collected after 1 July 1993.

Principle 9 – Personal Information should not be kept longer than necessary A travel agent may not keep personal information longer than necessary for the purposes for which it may lawfully be used. The principle applies to all information held before or after 1 July 1993.

Principle 2 – Source of Personal Information A travel agent must collect personal information directly from the individual concerned. Exceptions include amongst other things situations where information is publicly available or where it is used for statistical or research purposes and will not be published in a form that could reasonably be expected to identify the individual concerned. Also included is an exception where non-compliance would not prejudice the interests of the individual concerned.

Principle 3 – Collection of information from subject Where personal information is collected directly from an individual the travel agent must ensure the individual is aware of the: – * Purpose for which it is collected * Intended recipients * Right of access * Right to request correction. The principle only applies to information collected after 1 July 1993 and has similar exceptions to Principle 2.

Principle 4 – Manner of Collection of Personal Information Personal information may not be collected by unlawful, unfair or unreasonably intrusive means.

Principle 5 – Storage and security of Personal Information A travel agent must ensure there are reason – able security safeguards to protect personal information held by it against loss, unauthorised access, use, modification or disclosure. The principle applies to all information collected before or after 1 July 1993.

Principle 6 – Access to Personal Information A travel agent which holds personal information that can be readily retrieved must confirm to the individual, on request, that it has that information and provide access to it.

Principle 7 – Correction of Personal Information The individual concerned may request correction of the information or if that correction is declined, request that there be attached to the information a statement of correction sought but not made.

Principle 8 – Accuracy of Personal Information to be checked before use A travel agent may not use the information without taking reasonable steps to ensure that

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Principle 10 – Limits on use of Personal Information Personal information obtained for one purpose may not be used for another. Exceptions include where: – * T he agent believes the source of the information is publicly available * The individual has authorised the other use * Non-compliance is necessary to uphold the law etc and safety of individuals * The purpose is directly related to the purpose of collection * It is used for statistical or research purposes and will not identify individuals concerned * The Privacy Commissioner has authorised it. Principle 10 applies only to information obtained after 1 July 1993.

Principle 11 – Limits on disclosure of Personal Information A travel agent must not disclose personal information to any body or agency. Exceptions include reasonable belief that disclosure is: – * One of the purposes for which the information has been obtained * To the individual concerned * Necessary to enable the sale of a business. The principle applies to all information held before or after 1 July 1993.

Principle 12 – Unique Identifiers A travel agent may not assign a unique identifier to an individual unless it is necessary to enable the travel agent to carry out its functions efficiently A “unique identifier” is a tag which does not use the individual’s name.

APPLICATION OF ACT TO TAANZ MEMBERS TRAVEL AGENTS (A) Dealings with Customers How will the Act affect TAANZ members carrying on their day to day business as travel agents? Travel Agents are required to observe the principles set out in the Act which are summarised above. Personal information will be collected by travel agents from their customers on a day to day basis and the principles establish the parameters within which members can use, disclose and store such information. Travel agents are required to observe the privacy information principles in their business dealings. The collection, use and disclosure of the personal information collected by members is a necessary function of a travel agent’s business. In the usual case, a travel agent will collect personal information from a customer which is necessary to fulfil the travel requirements of that customer. Pursuant to Principle 1 it is legitimate for a travel agent to do that. Normally Principle


Legal and advice section 2 will be complied with as the information will be received from the customer directly. However, where one person books tickets for another person you should probably confirm that any personal information is provided with the authority of that other person. The information obtained must only be used for the purpose for which it was obtained, namely, for the implementing of travel arrangements on behalf of the customer or ancillary transactions (Principle 10). The travel agent must not, as a general rule, disclose that personal information to any other body or agency unless such disclosure is one of the purposes for which the information has been obtained from the customer by the travel agent. Quite obviously the travel agent must make available part of that personal information that the travel agent obtains from the customer to the supplier of the services that he is arranging for the customer. The travel agent should not disclose that information to other persons unrelated to the transactions or to members of the public. In the course of carrying out their tasks travel agents will occasionally receive from customers information which is sensitive information. Particular care should be taken in such circumstances. This may be the case particularly when assisting customers with enquiries concerning insurance or in relation to visa requirements. Personal information which may be obtained as relevant to an insurance application and insurance cover may not be relevant to other persons or entities with whom the travel agent is dealing on behalf of the customer in which case that information should not be supplied to those persons or entities. If a member of TAANZ is unsure as to whether it is complying with the Act in terms of dealing with personal information collected from its customers the member should contact their Solicitors or make inquiries of the Privacy Commissioner. Fact Sheets concerning the Act have been issued by the Privacy Commissioner and can be obtained from PO Box 466, Auckland l.

(B) TAANZ Members as Employers All employee records will be subject to the privacy principles. Employers invariably collect information about staff (for example information such as terms of employment, wage records, CVs, references, disciplinary matters and reviews). The usual information collected by an employer about an employee is necessarily and lawfully collected in order to facilitate employer obligations such as paying their employees. Each member, if an employer, ought to be aware of its obligations not to disclose any information about an employee without that employee’s consent. Where other employers request reference checks the individual concerned must authorise any disclosure of information. If someone is unsure as to what to do we would suggest they do not disclose any information. A member should not keep personal information for longer than is necessary and this would include information held about ex-employees. Under the Act an employee has a general right of access to all information about them held by an agency (which is defined to include an

employer) (Principle 6). This means an employee generally has the right to see, or obtain a copy of, the information held about them by their employer or former employer. The following issues may arise: – (a) Can employees now demand to look at their personal files? (b) Do employers have to let former employees see their files if requested? (c) Do employers have to reveal file notes and internal correspondence which are critical of an employee? The right of access is subject to a number of exceptions. Perhaps the most important of these for an employer is that employers can refuse to disclose “evaluative material” which has been supplied to them subject to a promise that material would be held in confidence. To be classed as “evaluative material” the information must have been compiled solely for determining the suitability of an employee for appointment, promotion, continuance in employment, or removal from employment. The Privacy Commissioner, the Complaints Review Tribunal, the Human Rights Review Tribunal and the Courts have all considered a number of issues relating to what information has to be disclosed by employers under the Act. Each decision is largely dependent on the specific facts of the case. Each TAANZ member­, as an employer, should give serious thought to what information it compiles, especially in respect of issues involving misconduct. Further legal advice should be sought from the member’s own solicitors or advisers should they be uncertain how to proceed.

Legal Assistance to members – Case Studies By far the most complaints arising in respect of travel agents arise in two areas: Travel documentation – visas/passports

First, complaints that travel agents failed to advise customers as to the requirements for a current and valid passport to travel and/or of the necessity of obtaining a visa for the destination in question. Leaving aside the issue of legal responsibility, most travel agents accept that it is part of their job to advise customers of the requirement that they hold a valid and current passport before they can embark on International Travel. Most travel agents also accept that as experts in the field, they should inform their customers when they arrange travel to a destination that will require the issuing of a visa that a visa will be required. It is prudent professional practice to advise your customers that they will require a current and a valid passport to obtain entry to any overseas destination. It is also prudent professional practice to ascertain the type of passport that the customer will be travelling on and to advise what visas the customer will need to obtain in order to gain entry to the proposed destinations for his or her travel. Where possible this advice should be recorded in writing as part of an itinerary or in a separate letter. With some destinations visas will only be required where the traveller in question has criminal convictions. In these circumstances

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the advice given by the travel agent should be qualified so as to point out that generally speaking no visa is required although a visa may be required where the traveller seeking entry to the destination has previous criminal convictions. If these procedures are followed then the likelihood of a complaint being made against the travel agent is substantially reduced. Further, the prospects of any successful legal action being taken against the travel agent is also substantially reduced. A note of caution however; if a travel agent volunteers such information and it proves to be incorrect then the travel agent will in all probability be legally liable if any loss or damage is occasioned to the customer as a result of that wrong advice. It is therefore important that you as travel agents provide the correct information to your customers. Cancellation Fees

The second area which gives rise to a very substantial proportion of the complaints made about travel agents arises from the imposition of cancellation fees or service charges following cancellation of travel by customers. In this respect it is of fundamental importance that travel agents inform their customers before they purchase their travel that if they cancel the arrangements they will be called upon to pay a cancellation fee to the travel agent and/or an appropriate service charge. If the customer is made aware of the terms and conditions upon which travel arrangements are being made at the time those arrangements are being made, then the customer is not in a position to complain or to dispute the cancellation fees/service charges if the customer subsequently seeks to cancel that travel. It is good practice for a travel agent to have a brief and easily understood summary of the terms and conditions which will apply on cancellation of travel which the travel agent should make available to customers before the customer actually proceeds with the purchase of the travel. In addition to handing to the customer this written summary the travel agent should specifically point out the sections in the summary which deal with fees payable to the travel agent on cancellation. Consumer Guarantees Act 1993

The Consumer Guarantees Act is a significant piece of legislation as far as travel agents are concerned. The Act extends the circumstances in which travel agents, as suppliers of services, may be liable to their customers. The most significant section of the Act in this regard is Section 29. The Board asked its solicitor to analyse this Section of the Act and to show how it might be applied by the Courts in certain fact situations. The following is a summary of the TAANZ solicitor’s advice.

The legal framework of Section 29, Consumer Guarantees Act Unless one of the exceptions set out in the section applies, the guarantees in Section 29 of the Act will be included in a contract for supply of services if the following two questions are answered in the affirmative. 1) Has the consumer made known to the supplier of services (the retail travel agent) a particular purpose for which the service is required or

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Legal and advice section a particular result that the consumer desires to achieve? 2) Did the consumer make this particular purpose /result known to the supplier before or at the time of the making of the contract for the supply of the service? If the answer to questions 1) and 2) is yes then the guarantees in Section 29 of the Act will be included in the contract for supply of services unless one of the exceptions set out in the section applies, namely: (a) unless the circumstances show that the consumer does not rely on the supplier’s skill or judgment; or (b) unless it is unreasonable for the consumer to rely on the supplier’s skill or judgment. The onus is on the supplier of services to establish the factual basis for these exceptions. The contract of guarantee set out in Section 29 which will apply if questions 1 and 2 are answered in the affirmative and, neither exception is applicable, is that the supplier of the services guarantees that: (a) (i) the service will be reasonably fit for that particular purpose; and (ii) the service will be of such a nature and quality that it can be reasonably expected to achieve the particular result; and (b) (i) the product arising from the service will be reasonably fit for that particular purpose; and (ii) the product arising from the service will be of such nature and quality that it can be reasonably expected to achieve the particular result. It is clear that the guarantee provided in the section covers not only the supplier’s own performance in supplying the services but also the performance of others who are involved in furnishing the product which results from the performance by the supplier of its services. The guarantee is a guarantee that the service and the product resulting from the service is reasonably fit for the performance of the particular purpose made known to the supplier and is of such a nature and quality that it can be reasonably expected to achieve such particular result. It is not a guarantee of absolute or perfect performance. Some commentators have, however, expressed the view that the guarantee invokes a liability more akin to strict liability. This seems to be the predominant view. Other commentators are of the view that if the service provided by the supplier and the product arranged by the supplier as part of its service are appropriate to satisfy the particular purposes a consumer has made known to the supplier, the supplier will in most cases have satisfied the requirements of the guarantee, even if in relation to the isolated case about which complaint is made it is acknowledged that problems arose which meant that the particular purpose specified by the consumer was not achieved. Case law indicates that the section extends to a failure to satisfy the common (as distinct from particular) purpose for which a service is acquired. The words “particular purpose” where used in the section include common purpose, and a consumer does not need to make the common purpose known expressly to the supplier. Implicit communication of the common purpose will suffice.

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Taanz members shall be aware that a “particular purpose” will be held to include “common purpose” and that an expansive interpretation of the clause is likely with the result that where a consumer requests performance of a service and says nothing about any particular purpose, the request should suffice to “make known” that the service is being acquired for its common purpose.

TAANZ members may face legal liability. It is hoped that these case studies may help to give a greater understanding of the impact of the Consumer Guarantees Act, the Fair Trading Act and the common law principles on the circumstances in which a travel agent may be liable to compensate the customer for loss suffered by the customer.

Case Study 1

The Exception Contained in Section 33

Facts

The exception contained in Section 33 of the Act is of importance. This section provides that there shall be no right of redress against a supplier in respect of a service or any product resulting from a service which fails to comply with a guarantee set out in Section 29 (or Section 30) of the Act only because of: (a) an act or default or omission of, or any representation made by, any person other than the supplier (or a servant or agent of the supplier) or; (b) a cause independent of human control. This section has not been tested in our Courts. It seems to prevent redress against a supplier where the sole cause of the failure to comply with the guarantee as to fitness for purpose (Section 29) was attributable to a person or persons other than the supplier. ‘The section raises the issue of when the Act can be invoked in the context of service contracts involving subcontractors. On the face of it the section seems to severely limit the application of the Act where subcontractors are involved. It has been suggested that this cannot have been intended and that the section will be interpreted so as to include the principle of delegation. The principal obligation in respect of the work is owed by the contractor, regardless of whether the contractor chooses to carry out the work personally or to subcontract it to another. The suggestion is that the consumer should be able to obtain statutory relief against the supplying contractor in respect of his primary obligation despite any difficulties over the terminology of the section. This principle of delegation would not however apply in the case of a retail travel agent who arranges for services to be performed for a consumer by named principals. In such circumstances the principal would not generally be regarded as “a servant or agent of” the retail travel agent. Further, the consumer could not reasonably expect or understand the travel agent to be assuming direct contractual responsibility for the performance of each and every, or indeed any, component part of a consumer’s travel itinerary. As such, Section 33 of the Act is likely to provide travel agents with good prospects of defending claims made by consumers for breaches of the guarantee contained in Section 29 of the Act where the complaint is essentially that of a failure by a named principal to provide the product/result specifically requested by the consumer and the Taanz member. The following examples are actual cases. The Board decided to obtain the opinion of the TAANZ solicitor in relation to several complaints as it was thought an analysis of the complaints may be of assistance to TAANZ members in demonstrating the circumstances in which

In July 1994 the customer attended at the retail travel agent’s premises and in the space of one two-hour session at those premises and with the assistance of the retail travel agent booked an overseas holiday comprising a stay of seven days in Australia and 10 days in Phuket for two adults and two 13 – year-old children. The customer stipulated the two destinations in question as being the places that the family wished to go to. The customer was present for the two hours with the retail travel agent whilst the arrangements were made utilising a wholesaler. The customer heard the content of long telephone conversations with the wholesaler. Because of past experiences the customer specified as essential requirements of their accommodation that the sleeping arrangements should be for one double bed and two single beds and that on no account were the beds to be rollaway beds. The children were the size and weight of adults and rollaway beds had proved inadequate on a previous holiday in Asia. It was originally contemplated by the customer and the retail travel agent that it would be necessary for the customer to have two rooms as it was thought unlikely that they would be able to obtain one room which would accommodate three beds. The wholesaler originally priced a hotel with two rooms but suggested a particular hotel (“the Hotel”) because “they had one room big enough to take all of them” and they had a discount deal available. The customer had a second specific requirement for the accommodation which was that it should provide entertainment activities for her children. In particular the accommodation should provide snorkelling, beach swimming, wind surfing, jet ski hire, tennis court at the hotel, and a games room. The wholesaler advised the customer that all of these facilities were available at the hotel. The retail travel agent had no literature on the hotel. The customer accepted the wholesaler’s recommendations and in reliance on them booked accommodation at the hotel for the 10 days of their stay at Phuket. The Australian leg of the holiday passed without incident. The customers were however most dissatisfied with the arrangements that had been made for their stay in Phuket. In particular the customers complained: (i) that they were not provided with a room with a double bed and two single beds as specifically requested. Their children were expected to sleep in two rollaway beds which were unsatisfactory; (ii) the room at the hotel was not sufficiently large to properly accommodate the four of

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Legal and advice section them; (iii) they spent large amounts of time attempting to arrange satisfactory accommodation at the hotel in a large enough room to accommodate a double bed and two single beds. In all they were in five different rooms in 10 nights. (iv) for some period of their stay they arranged to sleep in two separate rooms and expected that the wholesaler would make arrangements to pick up the difference in cost. The wholesaler declined to do so and because the customer claimed they were unable to afford to pay for two rooms they reverted to sleeping in one room on a double bed and two rollaway beds; (v) these experiences were stressful and they impacted seriously on their enjoyment of their holiday. The children did not sleep well; (vi) the tennis court was under repair and not usable; (vii) the beach was closed due to strong rips during the monsoon season and accordingly there were none of the specifically requested water sports available; (viii) they had not been advised when booking the travel and accommodation that they were travelling to Phuket in the monsoon season or that as a consequence it was likely the beaches would be closed; (ix) it rained solidly for five of the 10 days of their visit. All in all they claim that the 10 days at Phuket were a nightmare and they sought substantial compensation in the form of reimbursement of the $400 extra accommodation charge and nine days paid holiday, flight and accommodation in Fiji.

Legal Liability of Travel Agents in Question 1.0 Possible Causes of Action by the Customer Against the Retail Travel Agent 1.1 Breach of Contract The retail travel agent satisfactorily performed its obligations under its contact with the customer to arrange for the travel and accommodation for the customer. The retail travel agent was, to the knowledge of the customer, acting as agent for named and identified principals (including the hotel). As a general rule there is no contractual obligation on a retail travel agent to perform the functions of its identified principals and any failure on the part of the hotel to properly perform its obligations to the customer could not be visited upon the retail travel agent. The retail travel agent implemented specific instructions from the customer. They did not give specific advice to the customer as to the suitability of the hotel for the customer’s specified purposes. They had no specific knowledge of this property and they had no literature pertaining to it. The customer did not rely on any representations made by the retail travel agent as to the suitability of the hotel as an “appropriate hotel to meet their specific requirements”. The customer’s letter of complaint states: “I booked that hotel (on the wholesaler’s ) recommendation.” “I was advised all of these (entertainment facilities ) were available ... by (the wholesaler).” “As our travel agent had no literature on the hotel we accepted

(the wholesaler’s ) recommendation.” The retail travel agent properly and efficiently implemented the specific instructions of the customer, made the bookings, completed an itinerary, and, in every respect except one, appear to have carried out their responsibilities in a thorough and professional manner. The one failing on their behalf was that they did not notify the customer that they were travelling to Phuket in the monsoon season and that, as a consequence of this, it was possible that the beach resort activities that they had specified as being required for their children may not be possible due to beach closure. It would have been an implied term of the contract between the customer and the retail travel agent, that the retail travel agent exercise due and proper skill and care in carrying out its tasks and in making travel and accommodation arrangements in accordance with the customer’s requests. The retail travel agent failed to advise the customer that they were travelling to Phuket in the monsoon season and that, as a consequence, some of the beach activities that they had specified as a particular purpose for their holiday may not be available to them. The question becomes whether the retail travel agent has acted as a reasonably competent and professional travel agent wouId have acted, when faced with the information provided by the customer, in not advising them that they proposed to travel to Phuket in the monsoon season and that as a consequence of this the beaches may be closed? Put another way, would a reasonably competent and professional travel agent have advised the customer that they were travelling in the monsoon season and that it was not unusual for the beaches at Phuket to be closed on account of tides and rips at that time of year? It is probable that a reasonably competent retail travel agent when faced with these facts would have accepted that there was a duty to advise the customer that they proposed to book travel to Phuket in the monsoon season and that it was not unusual for the beaches to be closed at Phuket in this season because of dangerous tides. The fact that the retail travel agent did not advise the customer of these facts is likely to amount to a breach of the retail travel agent’s contractual obligations to the customer. The customer would have reasonable prospects of success for a claim for breach of contract in this respect. 1.2 Action under Section 28 of the Consumer Guarantees Act This is the guarantee that services will be carried out with reasonable care and skill. Section 28 of the Consumer Guarantees Act states: “Subject to section 41 of this Act, where services are supplied to a consumer there is a guarantee that the service will be carried out with reasonable care and skill.” In essence the same considerations apply here as apply in relation to the common law action for negligence or for negligence amounting to a breach of contract. As indicated in the discussion of the cause of action relating to negligence amounting to a breach of contract, a travel agent exercising reasonable care and skill in supplying services to a customer would have advised the customer that they proposed to travel to Phuket in the monsoon season and that consequently

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the beaches may be closed due to strong rips and currents. This information should have been supplied because it was made clear to the retail travel agent that one of the specific requirements of the accommodation at Phuket was that there be entertainment activities in particular snorkelling, beach swimming, windsurfing, jet ski hire. 1.3 Action under Section 29 of the Consumer Guarantees Act Applying the legal analysis of section 29 of the Act hereinbefore set out to the facts of this case we ask the following questions: (i) Did the customer make known to the retail travel agent a particular purpose for which their services were required or a particular result that they wished to achieve by using those services? The customer specified two particular purposes as requirements of their accommodation in Phuket. In both cases the customer gave reasons why these particular requirements were important and the retail travel agent acknowledged that they were made aware that these particular requirements were essential from the customer’s perspective. The two requirements were: (a) Sleeping arrangements – that sleeping arrangements for the party of four be one double bed and two single beds (not roll – away temporary stretcher beds). It is clear that this particular purpose and result was not adequately fulfilled at the accommodation that was arranged at Phuket. (b) The second specified requirement of the accommodation was that it would have entertainment activities for the children, specifically snorkelling beach swimming, wind – surfing, jet ski hire, tennis court at the hotel and games room. The retail travel agent had no knowledge of the hotel which fact was known to the customer. The retail travel agent made enquiries of the wholesaler as to the availability of these facilities and was assured that these facilities were available at the hotel. As it turned out, although these facilities were available at the hotel, most of them were not utilisable. The retail travel agent, although they were unaware of the facilities at the hotel, were aware that it was the monsoon season and at Phuket it was not unlikely that the beaches would be closed during this period because of rips and tides. This turned out to be the case. (ii) The second question which needs to be answered in the affirmative for the guarantees to come into effect is whether the customer made these particular purposes/results known to the retail travel agent before or at the time of the making of the contract for the supply of the services. The answer to this question is quite clearly, yes. Accordingly, the threshold to bring into play the guarantees set out in Section 29 has been satisfied and unless one of the exceptions contained in that section applies the guarantee will be included as terms in the contract. In other words, unless the circumstances show that the customer did not rely on the retail travel agent’s skill or judgement or unless it is unreasonable for the customer to have relied on the retail travel agent’s skill or judgment the guarantees

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Legal and advice section will apply. In this respect the retail travel agent made it quite clear to the customer that they had no personal knowledge whatsoever of the hotel or of the facilities that it offered. The retail travel agent made these facts known to the customer. The customers have stated that they relied on the representations of the wholesaler in this regard. Accordingly, in terms of the facilities on offer at the hotel, both in relation to the sleeping arrangements and in relation to the entertainment activities for the children, it would be difficult to see how the customer could contend that they relied upon the retail travel agent’s skill or judgment in deciding to instruct the retail travel agent to book accommodation at the hotel. A s far as the retail travel agent is concerned they would have a reasonable defence to the claim by the customer for breach of the guarantee contained in section 29 of the Act relating to the hotel. 2.0 Possible Causes of Action by the Customer Against the Wholesaler 2. l Consumer Guarantees Act The customers would have good grounds to proceed against the wholesaler for breaches of both the guarantee as to reasonable skill and care (section 28) and fitness for specified particular purpose (section 29). As the customers clearly relied on the wholesaler’s assurances the grounds which would provide the retail agent with a defence to a claim under section 29 of the Act will not avail the wholesaler. 2.2 Negligence The customer would have good grounds for taking proceedings against the wholesaler in negligence The wholesaler owed the customer a duty of care. The wholesaler made representations as to the accommodation, both in relation to sleeping arrangements and in relation to entertainment activities, which they knew or ought to have known were being relied upon by the customer. Those representations were incorrect and the customer suffered as a consequence. 2.3 Fair Trading Act The customer may also have a claim against the wholesaler based on the provisions of the Fair Trading Act 1986. Section 9 of that Act states: “No person shall, in trade, engage in conduct that is misleading or deceptive or is likely to mislead or deceive.” The wholesaler is in trade. The wholesaler made representations as to the suitability of sleeping arrangements and entertainment facilities which were provided by the hotel. These representations were relied on by the customer in accepting and making the booking to stay at the hotel. Those representations could be held to be misleading. By virtue of other provisions of the Fair Trading Act (section 43) the Court could award the customer damages for that conduct which was in breach of section 9 of the Act. There are other sections in the Fair Trading Act 1986 which could possibly provide a basis for a cause of action to be taken against the wholesaler.

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Case Study 2 The Facts This file raised issues as to travel agents’ responsibilities where customers make specific enquiries concerning the frequent flyer schemes operated by airlines. The customers alleged that their retail travel agent represented to them that travel booked on Canadian Airlines would qualify the customers for flying points on the Mileage Plus Programme operated by United Airlines. The customers stated that this representation was relied upon and acted upon by them in booking a return flight from the United Kingdom on Canadian Airlines. The representation was false. The customers advised that the principal reason they booked their return flight on Canadian Airlines was to enable them to qualify for flying points on United’s Mileage Plus Programme. If the customers had been aware of the true facts they would have arranged return travel from the United Kingdom to New Zealand on an airline which did qualify them for flying points on United’s Mileage Plus Programme. The customers asked their retail travel agent to reimburse them for the loss that they have suffered as a result of the misrepresentation. The retail travel agent disputed the factual basis for the customers’ claim and denied that the representation was ever made. Legal Liability of Travel Agent The TAANZ solicitor concluded that if a Court was to find that the customers’ account of the facts was correct the customers would have good causes of action against the travel agent pursuant to the provisions of the Consumer Guarantees Act and the law of contract generally and also possibly are pursuant to the Fair Trading Act. 1. Claim Pursuant to Section 29 of the Consumer Guarantees Act Unless one of the exceptions set out in the section applies, the guarantees in Section 29 of the Act will be included in the contract for supply of services if the following two questions are answered in the affirmative: Question 1 Has the consumer made known to the supplier of the services a particular purpose for which the service is required or a particular result that the consumer desires to achieve? The answer is quite clearly yes. On the customer’s account of the facts it made known to the supplier of the services the particular result relating to the accumulation of Mileage Plus Points that was required in arranging the travel. Question 2 Did the consumer make this particular purpose/result known to the supplier before or at the time of making of the contract for the supply of the service? Here again, quite clearly, the answer is yes. Having answered these two questions in the affirmative, the guarantees in the section will apply to the contract for the supply of services by the travel agent unless one of the exceptions set out in the section applies. Those two exceptions are:

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(i) Unless the circumstances show that the consumer does not rely on the supplier’s skill or judgment; (this exception does not apply to the facts of this case); or (ii) unless it is unreasonable for the consumer to rely on the supplier’s skill or judgment. (Again it is not unreasonable for the customer to rely on the travel agent’s skill and judgment in this area – notwithstanding the fact that the application for membership of United’s Mileage Plus Points Scheme does contain a list of the carriers in relation to which the scheme will apply and Canadian Airlines is not included on that list.) Accordingly on the basis of the facts contended for by the customer the guarantees in Section 29 of the Consumer Guarantees Act will apply. Those guarantees are: (a) (i) that the service will be reasonably fit for that particular purpose, and; (ii) the service will be of such a nature and quality that it can be reasonably expected to achieve the particular result and (b) (i)  the product arising from the service will be reasonably fit for that particular purpose, and; (ii) the product arising from the service will be of such a nature and quality that it can be reasonably expected to achieve the particular result. It is clear on the facts of this matter that the product which arose from the service did not provide the Mileage Plus Points and for that reason it was not reasonably fit for the particular purpose which had been specified and could not reasonably be expected to achieve that result. Accordingly, on the assumption that the customer’s version of the facts is accepted by the Court, the customer has strong grounds for successfully taking an action against the travel agent pursuant to section 29 of the Consumer Guarantees Act. 2. Action pursuant to Section 28 of the Consumer Guarantees Act This section contains the guarantee that services which are supplied to a consumer will be carried out with reasonable care and skill. It is a restatement of the common law duties to exercise reasonable care and skill. If the version of the facts contended for by the customer is accepted by the Court, the customer would have very good prospects of succeeding in its claim that the services supplied by the travel agent were not carried out with reasonable care and skill. The travel agent would in our view have been negligent and there is a strong possibility that the customers will succeed in this action as well. 3. Action for Breach of Contract There would be an implied term of the contract between the travel agent and its customers that the travel agent would perform its services to the standard expected of a reasonable competent professional travel agent. If the version of the facts contended for by the customer is accepted the Court would be likely to find that the travel agent is in breach of its contractual obligations to its customer and order damages accordingly. 4. Action under the Fair Trading Act


Legal and advice section lthough this cause of action may be more A difficult to substantiate, the customers would have reasonable prospects of successfully taking an action pursuant to Section 9 of the Fair Trading Act against the travel agent if the Court was to find that the version of the facts contended for by the customers was accepted.

Comments If the Court accepted the travel agent’s account of the facts and found that no representation was made by the travel agent to the customers concerning travel on Canadian Airlines qualifying for points on United’s Mileage Plus Programme, and further that the customers had not made known to the travel agent the desired result of accumulating frequent flyer points sufficient to qualify for a free return trip to Australia, then the customers are unlikely to be successful in any of the causes of the action set out. Travel agents are in the business of advising their customers in relation to all kinds of issues involving travel. If a travel agent gives advice concerning a frequent flyer programme and the benefits which will accrue to specific customers pursuant to such a programme from travel that the agent arranges on behalf of those customers, and that advice is relied on, then the travel agent will usually be liable to those customers if he has given wrong advice. This will be the case where the customers make it known to the travel agent that a particular purpose of the travel the agent is to arrange is to have the travel qualify the customer for benefits under the frequent flyer programme in question. In such a case the fact that the customers could make enquiries from the airline directly will not avail the travel agent. Further, the fact that the customers sign a form in which they acknowledge to the airline whose frequent flyer scheme they have joined that they have read and understood the rules of the scheme, is unlikely to have the effect of exempting the travel agent from liability unless the extent of the customer’s knowledge is such that it could not reasonably be said that the customers relied on the advice given to them by their travel agent, but rather exercised their own independent judgment making the decision.

Case Study 3 The Facts The customers approached their retail travel agent to assist in making bookings for travel to Taipei and accommodation in a hotel in Taipei. The customers obtained brochures from the retail travel agent including a brochure issued by a tour operator which had information about a particular hotel (“the Hotel”) which specified that it had a number of amenities including a swimming pool, which in fact it did not have. The customers when making their bookings through the retail travel agent specifically requested that the retail travel agent book them into the Hotel relying on the information that they had obtained from the tour operator’s brochure that the Hotel had a swimming pool. The retail travel agent made the bookings on their behalf and, as instructed by the customers, booked them into the Hotel. The retail travel agent did not however utilise the tour operators,

whose brochures the customers relied upon on choosing the Hotel, for the bookings, but utilised another wholesaler for this purpose. On their return to New Zealand the customers complained that, contrary to the information that they obtained from the brochures issued by the tour operator, the Hotel did not have a swimming pool and they sought compensation for loss of enjoyment as a result of this. Who, if anyone, is liable to the customers? The Legal Liability of the Travel Agents in Question 1.0 The Retail Travel Agent The retail travel agent implemented specific instructions from the customers. They did not give specific advice as to the Hotel. They did not know that the customers required a hotel with a swimming pool. They did not know that the customers, in specifying the Hotel for their accommodation, were relying upon information in a brochure obtained from the retail travel agent but issued by the tour operator which specified that the Hotel had certain amenities including a swimming pool. On these facts on what basis could the retail travel agent be liable to the customers? 1.1 Contract It appears as if the retail travel agent was to the knowledge of the customers acting as an agent for principals including the Hotel which was an identified principal. As such there was no contractual obligation on the retail travel agent to perform the functions of its identified principal. The retail travel agent appears to have performed the functions that it was to perform personally for the customers in accordance with its contractual obligations to them. Namely, it implemented their instructions, booked the travel and accommodation that they requested in accordance with what was agreed between them and the customer. Thus the retail travel agent is not in breach of its contractual obligations to its customer. 1.2 The Consumer Guarantees Act The Consumer Guarantees Act imposes certain guarantees in contracts for the performance of services for a consumer’s benefit Section 29 of the Act imposes a Guarantee that the service to be performed by a travel agent, and any product resulting from that service. will be reasonably fit for any particular purpose, and of such a nature and quality that it can be reasonably expected to achieve any particular result that the consumer has made known to the supplier. For Section 29 to apply (see analysis hereinbefore set out), the customers would need to have made known to the retail travel agent at or before the time when they booked their travel and accommodation that they required a hotel with a swimming pool and other amenities. They did not do so and as a result they would no claim on the retail agent for a breach of the guarantee as to fitness for a particular purpose. (The first threshold question is thus answered in the negative excluding liability.) 1.3 N egligence – Guarantees Act

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The customers’ only conceivable action against the retail travel agent is an action founded in negligence, or, an action founded on Section 28 of the Consumer Guarantees Act which amounts to the same thing. But the retail travel agent has not been negligent. It properly carried out its own functions and implemented the instructions of the customers. It gave no advice as to the Hotel. It did not know that the customers had chosen that Hotel from a brochure sent to them because the brochure incorrectly described the Hotel as having a swimming pool. Was it unreasonable for the retail travel agent to rely on the information supplied to it by the tour operator in its brochures and to make them available to customers without first personally checking all of the details in those brochures? We cannot think that there would be such a duty on retail travel agents and we would believe that retail travel agents could quite legitimately rely on that information as being accurate, We do not think it would be negligent in making that information available to its customers. In short, the customers do not have any action against the retail travel agent that has reasonable prospects of success. 2.0 The Wholesaler It is clear that the wholesaler is under no liability to the customers. All that the wholesaler did was carry out instructions that were given to it. The wholesaler performed its functions and was at all times unaware that the customers in requesting the Hotel were relying on incorrect information that the Hotel had a swimming pool. The wholesaler is not liable to the customers. 3.0 The Tour Operator 3.1 Contract On the facts, the tour operator was not involved in the organisation of the travel at all. It was not involved in any contractual obligations with the customer. It performed no services for the customer, If it is to be liable to the customers, it would need to be liable in negligence or under the provisions of the Fair Trading Act. 3.2 Negligence The law relating to negligent misstatements is difficult to define with any certainty. The tour operator could be regarded by a Court as an entity possessed of special skill which has undertaken, quite irrespective of contract, to apply that skill for the assistance of prospective travellers who are likely to rely on such skill, and in those circumstances, a duty of care will arise. The tour operator had a duty to exercise due skill and care in collating their brochures. They operate in a sphere in which prospective travellers would reasonably rely on their judgment and skill and on their ability to make a careful enquiry. In those circumstances in choosing to publish such brochures, the tour operator takes on itself the role of giving information or advice to, or, allowing such information and advice to be passed on to customers of retail travel agents, who, as the tour operator knows, or should know, will place reliance on that information and thus a duty of care in the compiling of those brochures is likely to exist to that identifiable class. This duty of care is independent of contract. There is therefore a legal basis upon which

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Legal and advice section the tour operator could be held to owe a duty of care to the consumer. On the assumption that the Hotel does not have a swimming pool or other amenities as represented by the tour operator in its brochure then they have included inaccurate and wrong material in their brochure. It is certainly possible that the tour operator would be held to be responsible for errors in their brochure. There is a reasonable prospect of the tour operator being found to be negligent in the preparation of this brochure, We do not know how the error occurred. The error may have occurred notwithstanding the fact that the tour operator exercised proper skill and care. It is the more probable that the error in the brochure is there as a result of the tour operator’s negligence. Proof of negligence would however be necessary. 3.3 The Fair Trading Act The customers may also have a claim against the tour operator based on Section 9 of the Fair Trading Act 1986. This section states: “No person shall, in trade, engage in conduct that is misleading or deceptive or is likely to mislead or deceive.” The tour operator is in trade. By publishing and distributing a brochure which contains incorrect factual material about the Hotel the tour operator could be said to have engaged in conduct which is misleading or is likely to mislead or deceive. By virtue of other provisions of the Fair Trading Act (Section 43) the Court could award the customers damages for conduct by the tour operator which breach Section 9 of the Act. There are other sections of the Fair Trading Act 1986 under which action could be taken against the tour operators.

Conclusion The consumers have no reasonable action against the retail travel agent or the wholesaler. These are the two parties with whom it contracted. The consumers have legal actions which they would have reasonable prospects of successfully taking against the tour operator. It could also be the case that the travel agent, in providing the brochure without making clear it did not have personal knowledge of its contents, may be liable under the Fair Trading Act. The cases suggest that agents who act as “mere conduits” of the information will not be liable but those who add to the information or adopt it as their own may be liable. There is no requirement of an intention to mislead.

Case Study 4 The Facts In essence, the customer made two complaints: 1. that Bali Travel Service who were to provide transport from the airport to Ubud and from Ubud to the Lombok Ferry Terminal failed to perform its services satisfactorily on two occasions, namely: (a) it failed to provide adequate numbers of vehicles to transport the customer’s party from the airport to Ubud immediately following their arrival in Bali; and (b) it failed to provide vehicles for transportation for the customer’s party from Ubud to the Lombok Ferry Terminal at the designated

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time to enable the customer’s party to catch the ferry sailing it was booked for on the morning of 15 September 1994. As a consequence the customer’s party missed the morning ferry and of necessity were required to catch the afternoon ferry for Lombok. The customer states that these actions caused stress.

to warn the customer that problems have been experienced of that nature in the past. The customer would then be in a position of making an informed decision as to whether the customer wished to make reservations for the Hotel or for some other hotel. There is no evidence in this case that problems of this nature have occurred in the past.

2. The second complaint involves the Hotel on Lombok (“the Hotel”). In essence the customer’s complaint is that the Hotel refused to honour its contract to provide accommodation for the customer and his party. The Hotel acknowledged confirmation of the bookings and confirmed the reservations but that when the customer and his party arrived at the Hotel they were advised that there was no room for them. This caused additional stress in finding alternative accommodation at an equivalent hotel. 1.0 The Legal Liability of the Travel Agent Is the retail travel agent liable to compensate the customer for the stress, inconvenience and out of pocket expenses occasioned by the breach of contract of the principals in Indonesia responsible for the supply of services? 1.1 Contract When the customer arranged the travel and accommodation through his retail travel agent he was aware that the retail travel agent was acting as agent on behalf of the Bali Travel Service and the Hotel who were named principals. The retail travel agent is not liable, as the agent, for the breaches of the contract by its principals Bali Travel Service and the Hotel. The contract implemented is a contract directly between the customer of the one part and Bali Travel Service and the Hotel. There is no liability on the retail travel agent to compensate the customer for breaches of contract by Bali Travel Service and the Hotel.

1.3 Consumer Guarantees Act The Guarantees set out in Section 29 of the Act will not apply in this case because of the exclusion set out in Section 33 of the Act. It is clear that the only reason why there might possibly be said to be a breach of the guarantee set out in Section 29 of the Act is due to the default of the hotel (a person other than the travel agent supplier) to provide the room which had been booked for the customer. With the reference to the first threshold question: “Has the consumer made known to the supplier of the service a particular purpose for which the service is required or a particular result that the consumer desires to achieve” The answer is not specifically. However the Courts are likely to include “common purpose” “common result” as part of a “particular purpose”/”particular result” for which the service is required. The other issue the facts of this case raise is whether the Courts will interpret the guarantees provided in Section 29 so as to impose a liability akin to strict liability. Does the guarantee as to fitness for purpose of a product apply where there is a failure to produce the product but that if the product had been provided it would have been satisfactory?

1.2 Negligence There is no evidence that the travel agent has been negligent in the performance of its duties. The reservations were made with both Bali Travel Service and with the Hotel and the same were confirmed. Tickets were properly issued for the performance of those services by the principals in question. As such the travel agent appears to have carried out their primary functions with due skill and care. There is no other evidence that would indicate that the travel agent has been negligent or has failed in any duty to the customer and his party in relation to the arrangements that have been made for travel to and for holiday in Bali. In certain circumstances it is possible that there could be a positive duty on a travel agent to advise a customer of the possibility that a principal may be lax in performing its contractual obligations on behalf of the customer. If, for example, the Hotel had a history of repeatedly overbooking its accommodation with a result that numerous clients of the retail travel agent had experienced the same problems that this customer experienced in this case, then in those circumstances there may be a positive duty on the travel agent

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Comments of General Application Two final comments should be made with regard to disgruntled customers seeking remedies against travel agents. First it will be much easier to sue a New Zealand based travel agent than to sue an overseas based principal. Secondly, as is noted in the section dealing with the Disputes Tribunal, if, as will frequently be the case, the disgruntled customer files proceedings in the Disputes Tribunal, the focus will be on the “substantial merits and justice of the case”. As a consequence the strict legal analysis and position summarised in this directory does not mean that disgruntled customers will not take actions against their travel agents and is no guarantee that they will not be successful in doing so, particularly where the customer has suffered financial loss through no fault on the customers part. Experience shows that there is significant cost and inconvenience in defending actions taken by customers, even when the end result is in favour of the Travel Agent. The chances of customers seeking to recover loss or claiming against their travel agent are reduced when the travel agent has put in place good business practices and communicates well with its customers. The practice of confirming important issues in writing is important in this regard.


Legal and advice section

A Summary of the Health and Safety Employment Act 1992 The Health and Safety in Employment Act

STEP ONE: IDENTIFY HAZARDS

1992 came into force on 1 April 1993. It is

have to comply with the requirements of

‘The definition of ‘hazard’ is deliberately wide. It includes any activity, situation or substance that can or does do harm. It also includes behaviour resulting from a temporary condition perhaps caused by stress, drugs or shock that may potentially harm other employees.

the Act and there are severe penalties

STEP TWO: ASSESS HAZARDS

important for all TAANZ members who employ staff to become familiar with their responsibilities under the Act. All Employers

(including a liability to imprisonment) set down in the Act as possible consequences for a failure to comply with the Act and the subsequent regulations. This brief summary outlines the key requirements of the Act with particular reference to the business of Travel Agents. The summary is not intended to be a comprehensive analysis of the Act and TAANZ members should contact their nearest Occupational Safety and Health Service of the Department of Labour (OSH) office and/or their solicitors to make sure they are complying with the duties and obligations imposed on them by the Act.

GENERAL DUTIES OF EMPLOYERS

Employers must assess hazards which are likely to cause the most harm to people. The Act defines “significant hazard” as one that can cause • serious harm which includes death, serious injury or disease. • harm, the severity of which depends on the extent or frequency of the exposure (for example overuse injuries). • harm that cannot be detected until a significant time after exposure has occurred (for example health problems caused by chemical exposure).

STEP THREE: CONTROL OF HAZARDS If the hazard is significant the Act sets out the processes an employer must comply with.

The Act requires employers to take all practicable steps to ensure the safety and health of employees and others while at work. Employers must take all practicable steps to: • provide and maintain a safe working environment and maintain amenities and facilities for the safety and health of employees. • ensure that working arrangements are not hazardous to employees. • ensure that machinery and equipment is safe for employees. • provide procedures to deal with emergencies that may arise while employees are at work.

1. I f practicable the employer must eliminate the hazard, ie this means removing the hazard. 2. If it is not practicable to eliminate the hazard the employer must isolate it, ie this means putting some barrier guard or distance between the hazard and employee or other person. 3. If it is not practicable to eliminate or isolate the hazard an employer must minimise the possibility it will cause harm and this will include following safe and accepted work practices, maintaining equipment properly, training employees in safe work methods, and supervising employees.

HAZARD MANAGEMENT

NOTE:

As an employer a TAANZ member is required to have an effective method in place for systematically – • identifying hazards to employees at work • assessing hazards and • managing hazards so people are not harmed. Potential hazards do exist even in an office. For example there are risks associated with Visual Display Units (Computers/Word Processors) work, poor lighting, noise and poor ventilation. The definitions of “harm” and “hazard” cover “mental harm” and hazards arising through physical and mental fatigue. This means that stress and fatigue are specific workplace hazards which employers will need to take reasonable steps to assess, eliminate, isolate and minimise.

The use of Visual Display Units (VDUs) within the travel industry is clearly the most likely source of the hazard Occupational Overuse Syndrome (OOS) which TAANZ members must become familiar with as OOS is clearly an identifiable (and well known) hazard that needs to be managed. The hazard has been the subject of Court decisions resulting in penalties being imposed against the Employers under the Act. OSH has prepared an Approved Code of Practice in relation to the use of VDUs which has been issued under the Act. The Code is a preferred practice or arrangement. While compliance with an approved code will not necessarily excuse a person charged with a breach of the Act or regulations, it may be taken into account. Copies of the Code of Practice for VDUs are available from OSH offices, together with other publications that may assist TAANZ members in

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complying with their duties under the Act and Regulations. It is strongly recommended that all TAANZ members obtain copies of the approved Code of Practice for VDUs from OSH and that they implement the approved Code of Practice in their offices. If a TAANZ member requires further advice on its duties an approach for assistance from OSH is recommended. With regard to stress and fatigue claims, TAANZ members will not always be able to prevent employees becoming stressed or fatigued. They should, however, have policies in place to ensure employees can raise concerns about issues that may cause them stress or fatigue and to ensure any stress or fatigue suffered does not cause harm.

Duty to Inform Employees An employer must give every employee the results of any monitoring of their health, safety or exposure to hazardous substances. Employers must also inform their employees about: • what to do in an emergency. • what hazards are likely to arise from their work. • what hazards may be created and how to minimise their effect to themselves and other people. • where all necessary safety clothing and safety devices are kept.

Duties to Employees

Train

and

Supervise

Employers have specific responsibilities for training and supervising their employees so that they are not at risk. Employers must see that employees are fully involved in the development of health and safety procedures.

Recording, Investigating Notifying Accidents

and

The Act requires employers to maintain and record in a prescribed form a Register of Accidents. In the register an employer must record every accident that harmed (or might have harmed) – • Any employee at work. • Any person in a place of work under the employer’s control. The register must also record every occurrence of serious harm and exposure to hazards. Employers are also required to investigate all recorded accidents, harm or near-misses to determine whether they were caused by a significant hazard as well as reporting serious harm or accidents to employees to OSH. The obligations imposed on Employers under the Act need to be proactively pursued. It is not sufficient merely to react to an incident. This is reinforced by the fact that offences under the Act are strict liability offences. In relation to the duties that are listed in the Act failure to comply with any of them in terms

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Legal and advice section of the Act or Regulations results in employers

Offences

being in breach of their obligations. It is not

The Act creates two types of offence: • The first type occurs when a person acts or omits to act knowing that it is reasonably likely to cause death or serious harm and the action or inaction is contrary to an obligation under the Act. Offenders can be fined up to $500,000 and imprisoned for up to two years. • The second type occurs when a person fails to comply with certain other parts of the Act or Regulations. A fine of up to $250,000 can be imposed. A fine of up to $10,000 can be imposed on persons who control places of work if they fail to warn others of significant hazards in the place of work. • T he Act also allows inspectors to issue Infringement Notices in certain situations. Infringement fees of up to $4,000 may be specified in the Notice. TAANZ members in control of workplaces should check their health and safety systems and procedures to ensure they address and comply with the obligations imposed by both the Act and Regulations. Failure to do so could result in substantial penalties (possibly imprisonment). TAANZ members may find it helpful in deciding whether all practicable steps have been taken to ensure the safety and health of employees and others while at work to implement the following action: • Include and adopt a health and safety Policy Statement in the Company’s in – house office manual. • E stablish minimum health and safety standards which should incorporate amongst other things the approved Code of Practice for VDU’s which are available from OSH. • Include provisions in their Employment Contracts regarding health and safety requirements. • In each employee’s job description include the health and safety requirements of the Company. • Include instructions on health and safety standards in the Company’s employee induction process. • Audit existing health and safety procedures and equipment. • Advise staff that any breach of the Company’s health and safety requirements may constitute serious misconduct which could result in disciplinary action or possibly dismissal. • Seek assistance from OSH who will inspect a workplace and advise as to whether the existing systems and procedures in place comply with the requirements of the Act and if not, where those systems and procedures can be improved.

a defence to a charge laid under the Act that the Employer had no actual knowledge of its obligations or that the Employer did not intend to breach its obligations.

Duties of Employees While they are at work, employees have obligations to take all practicable steps to ensure their own safety at work and the safety of others, including using safety equipment as instructed. Employees must not knowingly expose themselves or others to harm.

Employment of Contractors Any person who is in control of a place of work (whether it is the owner, lessee, or sublessee) must ensure that people in the place of work or its close vicinity are not harmed by any hazard that arises from work activities. If a TAANZ member hires a contractor it must take all practicable steps to ensure that the contractor and its employees are not harmed while carrying out the work they are contracted to do. Employers are only responsible for hazards or activities they can directly control. Contractors have a duty to look after themselves and their employees. They are responsible for carrying out work in a manner that will not endanger themselves, their employees or anyone else in their place of work.

Responsibilities to the Public The Act places duties on employers, self – employed people and employees to ensure that their work activities do not harm other people, including customers.

Health and Safety in Employment Regulations 1995 In addition to the general duties imposed by the Act there are more specific duties imposed under the Regulations. The Regulations make it clear that both the Act and the Regulations have to be complied with in any particular set of circumstances and compliance with the Regulations does not necessarily equate with the Act in respect of those particular circumstances.

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• Document the steps taken by the Company to show compliance with the Act and Regulations.

• Have a Health and Safety Officer at each place of work. • E stablish Health and Safety Committees comprising management and staff. In

relation

to

employment

of

new

employees the following matter ought to be given consideration. General questions of a prospective employee about health are open to scrutiny by the Human Rights Commission as under the Human Rights Act 1993 discrimination on the grounds of disability is prohibited. However, employers must know whether there is any physical impediment that may prevent an applicant from performing all the functions of the job. Employers may discriminate if there is an unreasonable risk of harm to the potential employee or others. TAANZ members should discuss these issues with their solicitors before discriminating on such grounds. An example of this is in the employment of staff to operate computers/word processors. Questions relating to pre-existing occupational overuse condition (OOS) are relevant and necessary in this area. Such questions do not amount to a breach of any Act and by making enquiries of this nature employers can avoid or minimise the risk of – • a prosecution under the Health and Safety in Employment Act 1992, on the grounds that the employee was injured at work and/or • An increase in Accident Compensation levies as a result of a claim that the employee was injured at work.

Conclusion The Act and Regulations impose significant duties and obligations on Employers which TAANZ members must, if they have not already done so, become familiar with and immediately take all practicable steps to comply with. The increasing level of penalties being imposed by the Courts in successful prosecutions for breaches of the Act clearly indicate that the “honeymoon” period in which Employers had the opportunity to take the necessary steps required of them under the Act is now over. TAANZ members must therefore recognise their duties and obligations and ensure compliance with the provisions of the Act to avoid possible prosecution.


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Fair Trading Act INTRODUCTION

REPRESENTATIONS ABOUT PRICE

All traders involved in promoting or selling travel services should be aware of the Fair Trading Act. The Commerce Commission, which is responsible for ensuring that all traders comply with the Act, receives a number of complaints about the travel industry. This guideline outlines how the Fair Trading Act applies to advertising, sales promotions and what you say to clients.

Price is one of the most important considerations for a customer. Travel agents should ensure that pricing details are clear, unambiguous and complete. Liability for misleading representations cannot be avoided by correcting the representation at the point of sale. That is, advising a customer once they visit your place of business that the advertisement that induced them to make the visit was actually misleading does not negate the initial breach of the Act. There is a clear onus on travel agents to ensure any representations about price are correct from the outset.

WHAT THE LAW SAYS

Promotional material should clearly show any additional costs. For example, if the price for an overseas airfare is ex-Auckland, this should be clearly stated, so that consumers know that they may have to pay extra if they fly from another departure point.

There are a number of sections of the Fair Trading Act that are particularly relevant to the travel industry: • The Act contains a general prohibition of misleading and deceptive trading conduct (section  9), and more specifically, the Act prohibits misleading and deceptive conduct when supplying goods and services (section 10 and 11). • False representations about the kind, standard, quality, grade, quantity or composition of goods and services are prohibited under section 13. • The offering of gifts or prizes when there is no intention to provide them, or when they are not provided as offered, is prohibited under section 17. • Bait advertising, that is the offering of goods or services for sale without being able to satisfy the likely demand, is prohibited under section 19. Under the Fair Trading Act, it is irrelevant whether or not a trader intended to mislead a consumer. Further, it is not necessary to show that any person was in fact deceived, only that an average consumer could have been. The purpose of the Act is not to keep consumers happy, but rather to ensure they are fully and fairly informed of all relevant information. The Commerce Commission has expressed the view that the way some travel agents are disclosing (or not disclosing) important conditions and additional costs in their advertising is likely to constitute a breach of the Act. Any person can take action under the Act, regardless of whether or not they are directly affected by the conduct concerned.

PENALTIES FOR BREAKING THE LAW Contraventions of the Fair Trading Act could result in criminal prosecution in the District Court by the Commerce Commission, with fines of up to $200,000 for companies, and $60,000 for individuals if convicted. Other expenses such as legal fees, damages and remedial costs may also be involved as well as the adverse publicity which follows a conviction. Civil proceedings may also be brought by, for example, a disgruntled customer, to recover financial losses suffered as a result of any breach of the Act.

If an additional cost can be stated as a fixed dollar amount this should be included with the price, either as part of the stated fare or as an additional cost. Some additional costs, such as departure taxes, may not always be able to be disclosed as an exact dollar figure. However, the requirement to pay the additional cost should still be disclosed. If prices are subject to change, then this should be made clear to the customer. If an offer is only available for a certain period, this should also be explained. The term “free” should be used with care. If the cost of a service is built in to the total price for a travel package, it cannot be described as “free”. EXAMPLE A trader advertised that New Zealand passengers would fly “free” to Sydney to pick up a cruise. A New Zealand passenger, believing the flights to be free, learned that this cruise fare was about $500 more than for passengers leaving directly from Sydney. This amount was the cost of the airfare to Sydney. The trader was found guilty of breaching the Fair Trading Act and fined.

BAIT ADVERTISING Advertising product without being able to satisfy the likely demand is bait advertising. Such practices are specifically prohibited by the Fair Trading Act.

conditions apply” may not be sufficient to avoid a breach. The limits on the offer should be spelt out clearly in any promotional material.

SPECIAL CONDITIONS Stating that “special conditions apply” does not relieve travel agents of their obligation to fairly state the terms of an offer to customers. An advertised price should be available on a reasonable basis to customers. If there are large numbers of special conditions which mean that the offer is unavailable to many customers, then there is likely to be a breach of the bait advertising provisions. Any special conditions, such as the dates an offer is available for, should be stated in the advertisement.

OTHER CONDITIONS As a general rule-of-thumb, all important decisions that a consumer is entitled or required to know to make an informed purchasing decision, or that materially alters the information contained in the advertising, should be clearly and unambiguously disclosed. Therefore important conditions which may also need to be disclosed could include: availability, payment periods, travel period restrictions and additional costs (discussed above).

LENGTH OF A TOUR OR HOLIDAY Travel agents should ensure that they do not mislead customers about the length of a tour. This may happen where industry practice or specialist knowledge is relied upon in representations made to customers. The starting point under the Act is to ask what the average person would understand from a statement made. EXAMPLE A brochure advertising a two-night stay in Honolulu, when the total stay is less than 24 hours and includes no complete nights, could be misleading to a customer, even though the supplier does book two nights’ accommodation. Such details should be made clear at the time of sale.

AVAILABILITY OF TRAVEL PACKAGES Travel agents should not misrepresent the availability of fares or travel packages. Representations that a fare or package tour is exclusive to a specific agency, when that is not the case, are likely to breach the Act.

STATEMENTS ABOUT QUALITY

EXAMPLE

Promotional material should not exaggerate the quality of services. Care should always be taken to substantiate descriptions such as “deluxe”, “first class”, etc.

An advertisement offering discounted airfares without clearly stating any limits on the offer may be bait advertising unless a reasonable number of these fares are available as advertised for a reasonable length of time.

“Puffery” or self-evident exaggeration, is acceptable; for example, “spend a fabulous holiday in a tropical paradise”. However, misleading or deceptive statements, such as “luxury hotel” when the hotel is clearly not of a luxury standard, are not acceptable.

In this situation a statement that “special

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Fair Trading Act DUTY FREE PRICES The term “Duty Free” usually refers to goods which would normally attract Customs or excise duty, but are sold by specially licensed outlets at “Duty Free” prices to people in transit or leaving the country. It is misleading to call goods which are not usually dutiable “Duty Free”. The term “Duty Free” should only be used when genuine duty free prices are being offered on otherwise dutiable goods. EXAMPLE A national jewellery chain advertised its Queenstown shops as “duty free”. The jewellery on sale was not dutiable and the trader did not have a licence to operate a duty free store. The trader was fined.

INSURANCE Travel brochures and other promotional material frequently advise travellers to take out insurance cover. Where a travel agent is acting as the agent for an insurance company by selling a client travel insurance, it is the agent’s responsibility to ensure that the customer is aware of all the terms and conditions of the insurance policy. In particular, the agents should make it clear what is covered by the insurance, and what is excluded. Failure to inform customers about obviously relevant conditions, or misinforming customers about insurance cover, is likely to breach the Act. It is also likely to leave the travel agent at risk of being sued by the customer if the advice given is not correct.

BOOKING CONDITIONS Booking conditions on travel packages should be clearly identified in promotional material. Ideally, booking conditions should be prominently featured in advertising. If booking conditions are not in a prominent place, customers’ attention must be directed to them. EXAMPLE If a travel brochure states: Details of

important booking conditions are found on the back page. Please study these conditions carefully, and check with your travel agent for any variation in price, accommodation and itinerary, before you book”, then travel agents should explain the booking conditions to the customer before sale and make sure they are understood. Most suppliers include a clause reserving the right to cancel, alter or modify the printed arrangements. However, agents are still obliged to take all reasonable steps to supply the product as offered in promotional material.

SMALL PRINT In many instances, the use of “small print” will not save an otherwise misleading representation from being in breach of the Act. A relevant consideration for Courts in such situations will be how close the qualification/ condition was situated to the representation. As a rule, they should be close enough for consumers to be able to make a link between the representation and the qualification/condition, and to understand the impact or importance of that link. There have been cases where the Court, in effect, ignored the qualification set out in the small print where the small print was not clearly linked to the representation. It should also be remembered that the consumer will not necessarily have the time or inclination to analyse a particular advertisement. The Court may therefore be concerned as much with the impression of an advertisement as with its strict meaning.

AIRLINE OVERBOOKINGS If a customer’s ticket does not guarantee a seat, the Act requires that this be made clear when the ticket is supplied. Agents and airlines should inform clients if there is any change in status of their booked seats.

CANCELLATIONS OR ALTERATIONS BY A SUPPLIER If a supplier cancels or alters travel arrangements without consulting a customer, the customer has the right not to proceed with

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the travel plans. Customers can only legally be charged cancellation fees, or be asked to forfeit a deposit, if they have cancelled or altered travel plans themselves. Customers should be told in advance if a cancellation fee is payable.

HOW DOES THE ACT AFFECT CONTRACTS? The Act has a much broader application than contract law. The Courts are not likely to uphold attempts to evade the provisions of the Fair Trading Act through clauses buried in the fine print of a contract. This has been the experience in Australia with similar legislation.

COMPLIANCE PROGRAMMES Employers are liable under the Fair Trading Act for the actions of their employees. A company will be liable if there is a misrepresentation. It is important that all staff are aware of the requirements of the Fair Trading Act. TAANZ members will benefit from having robust compliance programmes in place, to minimise the risk of breaching the Act. For information on setting up a Fair Trading Act compliance programme, or copies of publications produced by them, some of which are listed below, contact the Commerce Commission at:

Commerce Commission PO Box 2351, Wellington 6140 Phone: (04) 924 3600 Fax: (04) 924 3700 Contact Centre: 0800 943 600 COMMISSION PUBLICATIONS The Commerce Commissions publication “The Fair Trading Act – A General Guide” is available for download from their website www.comcom. govt.nz – under publications. This booklet is a general guide. If you are unsure, it is wise to seek legal advice from your own solicitor.


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TAANZ/OTOC ADVICE TO MEMBERS CONCERNING SPECIFIC ISSUES WHICH ARISE WHERE CUSTOMERS ENQUIRE CONCERNING THE PURCHASE OF TICKETS ON NON-SCHEDULED INTERNATIONAL AIR SERVICES – CHARTER FLIGHTS 1. The TAANZ Board for some years lobbied the Government to introduce consumer protection qualitative assessments as part of the criteria to be considered by the Secretary of Transport before it authorises operators in relation to the provision of nonscheduled international air services inbound and outbound New Zealand. 2. Members will be familiar with the problems which occurred for both the consumer and the agent following the comparatively recent collapse of Central Pacific Airlines. 3. The current criteria considered by the Secretary of Transport in deciding whether to authorise a non-scheduled international air service operator are directed primarily at safety and security issues. The Secretary of Transport does not inquire into consumer protection issues nor does the Secretary of Transport consider the financial viability of the operator to perform the service. 4. Members should also understand that the airline operator, who needs to gain Government authorisation, will in many cases be a different entity from the party who promotes and sells the charter, who need not be, and invariably is not, authorised. It is unlikely that any official enquiry whatsoever will have been made by any relevant authority into or concerning the party who promotes and sells the charter flights and who thus receives and disburses the moneys.

will help to protect customers against the risks and the consequences of the failure of such airline operations. By doing so the TAANZ Board aims to: i) alert customers to the potential risks involved in dealing with non-scheduled airline operators; (ii) ensure customers are making an informed decision as to their travel options; (iii) benefit TAANZ members in circumstances where such airlines fail by reducing the prospects of customers successfully taking action against TAANZ members to recover their losses. 9. TAANZ members are of course free to decide individually as to whether they wish to act as agent for any principal. They can, as long as they make their own individual decision, decline to act for a particular non-scheduled airline operator or for that matter, for all non-scheduled airline operators. 10. If individual TAANZ members decide to accept an appointment to act as agent for a non-scheduled airline operator, the TAANZ Board encourages such members to exercise particular care and recommends to them that they ask the customer to sign an acknowledgment which contains advice to the customers. An example of such a form, which members may wish to consider, is set out in the schedule hereto.

5. TAANZ has been unsuccessful in persuading the Government to introduce any specific consumer protection measures in this area. TAANZ will continue to lobby the Government to introduce consumer protection measures.

SCHEDULE

6. TAANZ believes that the risk to the consumer of the failure of such operations are real, and considerably greater than is the case where a consumer acquires services from an airline which operates scheduled air services.

[Form to be used where Travel Agent does not know financial capacity of charter operator and promoter.]

7. The failure of any airline operation inevitably involves damage, inconvenience and cost to TAANZ member agents and to their customers who have booked services with the airline. For example, the aftermath to the collapse of Central Pacific Airlines involved substantial financial loss to some TAANZ members and resulted in numerous claims being filed by customers against TAANZ members in the Disputes Tribunal. 8. Although TAANZ has to date been unsuccessful in persuading the Government to change the law by introducing consumer Protection measures as a condition precedent to the granting of authorisation to non-scheduled airline operations, TAANZ hopes that it can, through its members, invoke procedures which

Advice to customers concerning bookings made for international air travel on charter flights.

(i) The current criteria considered by the Secretary of Transport in deciding whether to authorise commercial non-scheduled international flights for passengers (hereinafter referred to as charter flights) are directed at safety and security issues. The Secretary of Transport does not inquire into consumer protection issues or consider the financial viability of the operator to perform the service. (ii) The actual intended operator of a charter flight is responsible for securing the appropriate authorisation from the Secretary of Transport to operate the flight. In the case of charter flights, the operator is often a completely different entity to the person or entity actually arranging and selling the capacity on that flight (herein referred to as

“the Promoter”). There is no requirement for the Promoter to be authorised. It is unlikely that any official enquiry whatsoever will have been made by any relevant authority into or concerning the Promoter; yet it will be the Promoter who receives and disburses the moneys you pay for your ticket on the charter flight. (iii) There have been instances in New Zealand in recent years when either the operator or the Promoter of charter flights has failed and customers have lost their money in that having paid over the cost of the ticket on the charter flight to the operator/Promoter the operator/Promoter has not been able to deliver the services for which it has received payment. (iv) W e do not know and we make no representation to you as to the financial capacity of the operator of the charter flight or the Promoter of the charter flight you have enquired about booking. If you decide to book a chartered flight you do so in reliance on your own judgment and not on the basis of any representations made by us. (v) We recommend that if possible you pay the operator/promoter directly by way of credit card so that you may claim a charge back if the operator/promoter fails to provide the service for which you have paid. (vi) We specifically point out to you that the capacity of a charter operator is often less than that of a scheduled airline to provide replacement aircraft or flights should there be a problem with the aircraft that the charter operator was proposing to utilise to perform the flight. If it is important to you that you arrive at your destination by a certain date or time there is likely to be additional risks which you face if you elect to travel on a charter flight. We ask you to consider carefully whether in those circumstances a charter flight is the best available alternative for you to travel to your destination. (vii) We are a travel agent. We have no control over the actions of any of our principals and we do not guarantee the performance of the obligations of any principal including the performance of any charter airline operator or promoter whose services you may decide to use. We accept no liability to you should the charter airline operator or promoter fail to perform the services which you have paid it to perform.

I/We [customers’ name) _________________________________________________________ acknowledge that we have read and understood this advice. Date:_________________

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Legal and advice section

Code Sharing Code sharing – the legal and ethical responsibilities of travel agents to advise their clients that the flight that they have been booked on is a code share flight operated by a code share partner of the carrier requested by the client. The ticket is significant because it contains the conditions upon which the contract for carriage is entered into. This is a contract between the carrier and the customer. Clause 10 of the standard Conditions of Contract which appears on IATA airline tickets provides: “10. Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections. “ A similar provision appears in the terms and conditions which govern the sale of international air transport by way of e-Ticket. As will be seen the relevant provision of this clause provides that the carrier may without notice to the passenger substitute alternate carriers or aircraft. Because the contract specifically provides for this eventuality it is unlikely that a passenger would be able to sue the Carrier which issues the ticket where an alternate carrier is used. The travel agent should know, or has the capacity of finding out, at the time the booking is made, whether the flight is a code share flight, and, if it is, the identity of the carrier providing the services. The information retrieval systems that agents have in place provide that information at the time when the agent makes a booking. Although it is unlikely that a passenger would be able to sue the Carrier where an alternate carrier is used, the position of the agent is somewhat different. It is to be noted that the Code of Ethics and Practice for TAANZ provides in Part 1, Relations with the Public: Professional Responsibility subparagraph (3) as follows: “TAANZ members should ascertain all per-

tinent facts concerning every tour, transportation, accommodation, or other travel service offered to the public, for which they accept the agency, so that they may fulfil their obligation to inform their clients accurately about the services they sell and the costs involved.” It is now well known amongst TAANZ members and travel agents generally that code sharing is one issue which particularly concerns passengers. It is readily understandable that passengers who make a booking with one carrier, in the belief that that carrier will provide the services in question, may be, and frequently are, disappointed when they arrive at the airport to find that a different carrier is in fact providing the actual services for the flight that they have booked. As agents will know, some passengers get anxious about undertaking air travel; others have particular views as to service and seating and they have their own perceptions as to how different carriers respond to their particular requirements. Most who make a booking on an airline do so in the belief that that airline will provide the services associated with the air ticket and in particular that the aircraft and air crew who perform the actual carriage will be the aircraft and air crew of the carrier with which they have booked. When they find out as they board the aeroplane that their expectations are not being met they are not infrequently disappointed and quite legitimately express their disappointment. The level of complaints being received should signify to the agents that this is an important issue for passengers. Bearing in mind the duties that travel agents have to their customers summarised in the Code of Ethics, there is a real prospect that TAANZ members could be found to be negligent if they failed to advise their clients that the flight they have booked them on is a code share flight and that the services to be provided on the flight will be provided by a different carrier from that which they have made the booking with.

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Of relevance in this regard is that travel agents know the importance to many travellers of having the carrier that they book with perform the services. Also of relevance is the fact that travel agents know or ought to know at the time when they make the booking that the flight is a code share flight and that the services will be performed by a different carrier than the carrier named on the face of the ticket. As this information is readily available at the time when the booking is made, it is part of the professional duty of a travel agent is to notify the traveller that the flight booked is in fact a code share flight and the actual services, namely the aeroplane and the service crew which operate it, will be the aeroplane and service crew of the code share partner and not the aeroplane and service crew of the carrier named in the ticket. There seems no reason why this information should not be given. It is relevant to the sense of comfort and wellbeing of many travellers and this is a fact which is known to the agent. If a passenger is not notified of the code share there is the possibility that the travel agent could be liable in negligence for failing to do so. In the usual run of cases it would be difficult to precisely quantify damages and damages are likely to be small. It’s possible that a Disputes Tribunal when faced with these facts might make an award in the vicinity of $200 to $300. It is important for travel agents that they perform their functions properly and professionally. Travel agents know that this is an issue of importance to many passengers and they should be meticulous in advising and informing their customers that the flight that they have booked them on is in fact a code share flight and that the services will actually be performed by a different carrier. The identity of the carrier to perform the services should be advised and the consent of the passengers noted.


Legal and advice section

C

A Summary of the Criminal Records (Clean Slate) Act 2004 The Criminal Records (Clean Slate) Act 2004 came into force on 29 November 2004. It allows individuals to conceal certain criminal convictions if they fit within the criteria set out in the Act. It also makes it an offence for anyone to require or request an individual to disclose their criminal record in breach of the Act. The Act potentially impacts on TAANZ members in two situations: when they are interviewing potential • employees, and • when they are assisting customers with issues relating to visas for overseas countries. In the employment context, members should be aware that a person they are considering employing is now legally entitled to state that they have no criminal record, even though they have in fact previously been convicted of one or more criminal offences, if they meet the criteria set out in the Act. The main criteria set out in the Act are the individual concerned: i. has not been convicted of any offence in the past seven years; ii. has never been convicted of a “specified offence” (mainly serious sexual offences); and iii. has never been sentenced to a term of imprisonment.

Members may obtain a diagram setting out all the eligibility criteria and a list of all “specified offences” from the TAANZ Secretariat on request. There are a number of exceptions set out in the Act but most would not normally apply to TAANZ members acting as employers. In other words, the exceptions would not allow TAANZ members to ask potential employees to disclose any criminal convictions otherwise protected by the Act. TAANZ members are frequently asked to assist customers in applying for visas for travel to overseas destinations. Even when not involved in the actual application for a visa TAANZ members will often be asked for, or feel obligated to give customers, information about the need to have a visa to travel to certain destinations and the consequences of, or implications arising from, a customer having a criminal conviction in this regard. The Act expressly says that an individual may not deny having a criminal record “if the question is asked while he or she is in New Zealand but relates to a matter dealt with by the law of a foreign country.” This means that customers travelling overseas will need to disclose all criminal convictions in any customs or immigration forms they fill out for that foreign country. Disclosure of those criminal convictions will, in some circumstances,

mean that the customer requires a visa to travel to that country. TAANZ members discussing visa requirements with customers may well have to ascertain whether the customer has any criminal convictions at all (as opposed to any criminal convictions not concealed by the Act). At the very least, members will need to raise with the customer the fact that they will be required to disclose all convictions to the foreign agency and that they may then need a visa to travel to a particular country. In this regard the Act will not alter the advice that they are required to give their customers concerning the requirement to obtain a visa if the customer has criminal convictions with the exception that it would now be necessary to specifically advise the customer that the provisions of the Criminal Records (Clean Slate) Act 2004 do not remove the customer’s obligations to obtain a visa where they have criminal convictions. TAANZ members will need to take great care in these situations. Some customers may not be aware of the Act at all. Others may be aware of the Act but not of the exceptions for foreign countries set out above. Members will need to balance their duties as travel agents with the obligations set out under the Act. Members should seek independent legal advice if they are unsure about any aspect of the Act or how it may apply to them.

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AGREEMENTS & AFFILIATED ORGANISATIONS

D

TAANZ/IATA Agreement The Travel Agents' Association of New Zealand Incorporated (TAANZ) The International Air Transport Association (IATA)

Agreed terms 6. Financial Assessment 1. Defined terms and interpretation 6.1 Financial criteria for bonded TAANZ Members 1.1 Defined terms 6.2 Financial reporting 1.2 Interpretation 6.3 Parties to share information 2. Scope, Authority, and Coverage 6.4 Airlines may withdraw Electronic Ticketing Authority 2.1 Transactions covered 7. Term and Termination of the agreement 2.2 IATA’s authority to enter Agreement 7.1 Term of Agreement 2.3 Parties to procure fulfilment of obligations 7.2 Funds to continue after termination 2.4 Payment of TAANZ Bonding Authority 7.3 Dispersal of residual amount in Airline Fund 3. Airline Fund 7.4 TAANZ to inform TAANZ Members of termination 3.1 Establishment and maintenance of Airline Fund 8. Dispute Resolution 3.2 Administration of Airline Fund 8.1 Notice 3.3 Interest payments 8.2 Negotiation 3.4 Consequences of Default Event 8.3 Mediation 3.5 Amount of claim 8.4 Referral to Arbitration 3.6 TAANZ to pay claims 8.5 Arbitration 3.7 Maximum claim amount 8.6 No calling of the mediator 3.8 Maximum Claim Amounts to be reviewed by Independent 8.7 Arbitration Act Expert 8.8 Obligations continue 3.9 Costs of review to be borne equally by the Parties 9. General 3.10 Wholesale transactions excluded 9.1 Notices 3.11 Pre-existing claims 9.2 Alterations 3.12 Timing of claims 9.3 Assignment 3.13 Replenishment of Airline Fund 9.4 Confidentiality 3.14 Replacement arrangements 9.5 Costs 4. Security 9.6 Counterparts 4.1 Access to TAANZ Securities 9.7 Entire agreement 4.2 TAANZ obliged to realise securities 9.8 Force majeure 4.3 Other protections for Airlines 9.9 Further action 4.4 Non TAANZ Member IATA Approved Agents Security Require9.10 Governing law and jurisdiction ments 9.11 Severability 5. Contingency Fund 9.12 Survival 5.1 Establishment of Contingency Fund 9.13 Waiver 5.2 Administration of Contingency Fund 9.14 Schedule 1 20th Floor, Lumley Centre, 88 Shortland Street, Auckland 1010 5.3 Interest payments Signing page TEL + 64 9 3539700 FAX + 64 9 3539701 5.4 Claims against Contingency Fund Schedule 1 www.minterellison.co.nz 5.5 Discontinuation of Contingency Fund Schedule 2 2109579

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TAANZ

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AGREEMENTS & AFFILIATED ORGANISATIONS Parties

The Travel Agents’ Association of New Zealand Incorporated Short name TAANZ Notice Details Level 5, 79 Boulcott Street, Wellington, New Zealand Name

Name The International Air Transport Association Short name IATA Notice Details 800 Place Victoria, PO Box 113, Montreal, Quebec, Canada H4Z 1M1

Background

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B

C

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E

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The purpose of this Agreement is: (i) to provide a reasonable measure of protection for the Airlines against the default of TAANZ Members in accounting to the Airlines for funds received on the Airlines’ behalf and held in trust by such TAANZ Member, consistent with the bonding requirements contained in The Civil Aviation (Passenger Agents’ Commission Regime) Notice 1983. (ii) to provide a stable and workable business environment within which participants in the New Zealand travel industry are able to operate and which aims to ensure that consumers needs are met by ethical, skilled, and financially responsible professionals. TAANZ requires that TAANZ Members achieve and maintain stringent criteria related to premises, qualifications of staff and also be accepted for bonding under TAANZ’s Bonding Regulations (as defined in this Agreement). TAANZ has appointed an independent chartered accountant as its bonding authority (TAANZ Bonding Authority) to determine whether the bond of each applicant for membership and of each existing member of TAANZ is acceptable to TAANZ and to determine what securities are necessary to support such bond. TAANZ has adopted regulations and established the TAANZ Bonding Fund. TAANZ has allocated individual sums from the funds held in the TAANZ Bonding Fund and deposited those sums in to separately identifiable accounts to provide a reasonable measure of protection: (i) to members of the public against the failure of TAANZ Members to account to principals for funds received by the TAANZ Member for arranging travel, accommodation or related services on behalf of consumers (Consumer Fund); and (ii) for the Airlines against the default of TAANZ Members in accounting to the Airlines through BSP-NZ for funds received from trading as agents of the Airlines (Airline Fund). IATA has promulgated resolutions which set out the standards to be established and maintained by Travel Agents who are or who have applied to become IATA Accredited Agents, as specified in the ‘Resolution 818g IATA Passenger Sales Agency Rules – South West Pacific’ document (Accreditation Criteria). The Parties desire to execute this Agreement to improve the conditions under which members of the travel industry operate for their mutual protection and for the protection of their customers and in doing so acknowledge, as participants in the New Zealand travel industry, that it is important that they operate in an environment which expects that high standards of conduct and business ethics will be maintained by all involved and commit to maintaining such standards.

Agreed terms

Defined terms and interpretation 1.1 Defined terms

1.

In this document: Accreditation Criteria has the meaning set out in paragraph

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E of the Background. ACM means an agency credit memo, an accounting tool used by Airlines to make adjustments to transactions executed by Travel Agents through the BSP, specifically to account for a reduction in the amount due from a Travel Agent to an Airline. ADM means an agency debit memo, an accounting tool used by Airlines to make adjustments to transactions executed by Travel Agents, specifically to account for an increase in the amount due from a Travel Agent to an Airline. Agreement means this agreement and its schedules, appendices or annexes, if any. Airline means an airline that is a member of IATA and which is a participant in BSP-NZ from time to time (a list of current Airlines is attached as Schedule 1). Airline Fund Claim has the meaning set out in clause 3.4(c). Airline Fund has the meaning set out in paragraph D(ii) of the Background. Billing and Settlement Plan or BSP means the method developed, administered and operated, on a global basis, by IATA for: (a) providing and issuing Standard Traffic Documents; and (b) accounting and settling accounts between the Airlines and passenger sales agents, as described in Resolution 850 of IATA’s Passenger Agency Conference Resolutions and its related attachments and manuals, all as the same may be amended, withdrawn, revoked and/or replaced from time to time. Bonding Regulations means those criteria related to financial position, premises and qualifications of staff that must be achieved and maintained by TAANZ Members (and prospective TAANZ Members) to be accepted for bonding under the Bonding Regulations of TAANZ, as set out in the TAANZ Membership Criteria & Rules. Briefing has the meaning set out in section 3(a) of Schedule 2. BSP-NZ means the Billing and Settlement Plan used by IATA in New Zealand. Business Day means a day (other than Saturday or Sunday) on which registered banks are open for business in Auckland, New Zealand. Consumer Fund has the meaning set out in paragraph D of the Background. Contingency Fund has the meaning given at clause 5.1. CRS (Computer Reservations System) means a computerised system containing information about travel schedules, availability, fares and related services, and through which reservations can be made, or tickets issued, which makes some, or all, of these facilities available to subscribers. Default Event means the failure of a TAANZ Member to remit funds to any Airline in accordance with the remittance obligations applicable to that TAANZ Member, and in accordance with BSP-NZ. Determination means a determination made by the Independent Expert, at their absolute discretion, in accordance with sections 5 and 6 of Schedule 2. Draft Report has the meaning set out in section 3(c) of Schedule 2. Electronic Ticket means an electronic record issued in accordance with applicable tariffs for the issuance of the passenger ticket. Electronic Ticketing Authority means a written authority provided to a Travel Agent by an Airline which authorises the Travel Agent to issue Electronic Tickets at one or more locations. Final Report has the meaning set out in section 3(e) of Schedule 2. Financial Statements mean the statements that a TAANZ Member is required to provide to TAANZ in order to maintain its TAANZ membership, as required by the TAANZ Membership Criteria & Rules. GDS (Global Distribution Systems) means a computerised system containing information about travel schedules, availability, fares and related services, and through which reservations can be made, or tickets issued, and which makes some, or all, of these facilities available to subscribers. IATA Accredited Agent means a Travel Agent who has been accredited in accordance with the Accreditation Criteria.

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IATA Passenger Agency Conference Resolutions means resolutions made by the Passenger Agency Conference (PACONF) (usually called the “Conference”) which means the body of IATA Members established by virtue of the Provisions for the Conduct of the IATA Traffic Conferences. It has responsibility for matters concerning the relationship between airlines and the recognised passenger sales agents and other intermediaries, under the IATA Agency Programme. IATA Settlement Systems Service Provisions means the IATA Settlement Systems Service Provisions – Passenger 6th edition manual governing the operation of IATA’s settlement systems, effective 1 October 2009, and any subsequent editions of that manual. Independent Expert has the meaning set out in clause 3.8(a). Independent Review has the meaning set out in clause 3.8(a). Locally Established Criteria means the New Zealand Locally Established Criteria for the Approval and Retention of Agents as set out in Travel Agents’ Handbook. Maximum Claim Amounts has the meaning set out at clause 3.7. Month means a calendar month and “monthly” will be construed accordingly. Security means any mortgage, bank guarantee, insurance bond, performance bond, letter of credit or similar instrument having been provided by a TAANZ Member in favour of TAANZ. Standard Traffic Documents means the following BSP documents supplied by BSP-NZ: Manual MPDs, Electronic Tickets, and other accountable forms issued under the ISS Management and do not bear any carrier identification until after validation by the Travel Agent. TAANZ Board means the board of directors of TAANZ constituted pursuant to the TAANZ Constitution and Rules. TAANZ Bonding Authority has the meaning set out in paragraph C of the Background. TAANZ Bonding Fund means the Consumer Fund and Airline Fund (each fund being held in a separate identifiable account), established and administered by TAANZ to provide a measure of protection to the customers of TAANZ Members and Airlines. TAANZ Bonding Scheme or Scheme means the scheme detailed in the TAANZ Membership Criteria & Rules, Bonding Regulations and associated documentation. TAANZ Member means a Travel Agent that is a member of TAANZ and participates in BSPNZ. TAANZ Membership Criteria & Rules means the criteria and rules outlined at http://www.taanz.org.nz/your-requirements or any subsequent web address that contains those rules and criteria. Travel Agent means an entity engaged in the business of selling travel and travel-related products and services. Travel Agents’ Handbook means the document issued by IATA to Travel Agents entitled ‘Travel Agents’ Handbook’, as may be updated or replaced from time to time. Withdrawal of Authority has the meaning set out in clause 3.4(b). 1.2 Interpretation In this Agreement, unless the context otherwise requires: (a) Gender, plural: Any reference in this Agreement to any gender includes all genders and a reference to the singular includes the plural and vice versa. (b) Headings: Clauses and other headings are for ease of reference only and will be ignored in construing this Agreement. (c) Parties: Reference to a Party is to a party to this Agreement and will be deemed to include its executors, administrators, successors and permitted assigns. (d) Payments: Any reference to, or obligation in this Agreement which requires, payment of money will be a reference to, or deemed to be an obligation requiring payment of money in immediately available cleared funds. (e) References: A reference to a section, clause, paragraph or schedule is a reference to a section, clause, para-

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graph or schedule to this Agreement and a reference to this Agreement includes any schedules. (f) Statutes: Any reference in this Agreement to a statute or statutory instrument will be construed as a reference to such statute or statutory instrument as amended or re-enacted from time to time. (g) Currency: All dollar amounts are deemed to be New Zealand dollars, unless otherwise specified. 2. Scope, Authority, and Coverage

2.1 Transactions covered This Agreement covers all transactions involving services booked for international air passenger transportation on Airlines using a TAANZ Member’s Electronic Ticketing Authority, and which result in transactions being recorded through BSP/BSP-NZ.

2.2 IATA’s authority to enter Agreement In accordance with IATA Passenger Agency Conference Resolution 850, IATA has authority from the relevant Airlines to enter this Agreement in its own capacity on behalf of the Airlines.

2.3 Parties to procure fulfilment of obligations Where this Agreement imposes an obligation on an Airline or a TAANZ Member, IATA or TAANZ, as the case may be, will use their best endeavours to procure their respective member’s fulfilment of that obligation.

2.4 Payment of TAANZ Bonding Authority IATA will, within one month of receipt by IATA of the relevant invoice: (a) procure that the Airlines contribute to IATA an amount equal to one half of the fees and expenses of the TAANZ Bonding Authority; and (b) pay this amount to TAANZ.

3. Airline Fund

3.1 Establishment and maintenance of Airline Fund At the commencement of this Agreement, TAANZ shall establish the Airline Fund by depositing $650,000 into a dedicated and separately identified bank account at a New Zealand registered bank or building society, and provide IATA with a bank letter within 10 Business Days evidencing the $650,000 deposit. TAANZ will maintain for the duration of the Agreement an Airline Fund of $650,000 or such other amount as may be required from time to time by the provisions hereof.

3.2 Administration of Airline Fund (a) The Airline Fund shall be administered by the TAANZ Board and will remain the property of TAANZ until paid to the Airlines pursuant to the terms of this Agreement. (b) While funds are held by TAANZ in the Airline Fund they may be invested on deposit with any bank or building society registered in New Zealand on any basis that will not prevent TAANZ from accessing the funds to enable it to meet its obligations hereunder in accordance with the specified time periods specified herein.

3.3 Interest payments All interest earned on funds held in the Airline Fund shall be the property of TAANZ.

3.4 Consequences of Default Event If a TAANZ Member commits a Default Event, IATA: (a) will as soon as reasonably practical advise the TAANZ Bonding Authority and the Chief Executive Officer of TAANZ, concurrent with IATA’s notification to the Airlines, GDSs and CRSs, at all times acting in strict accordance with the requirements of the applicable IATA resolution set out in the Travel Agents’ Handbook; (b) will instruct GDSs to withdraw Electronic Ticketing Authorities and Standard Traffic Documents from the defaulting TAANZ Member, acting in strict accordance with the requirements of the applicable IATA resolutions (Withdrawal of Authority), and the GDS must complete the Withdrawal of Authority no later than two Business Days after the TAANZ Member commits the relevant

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AGREEMENTS & AFFILIATED ORGANISATIONS Default Event; and (c) may, subject to IATA’s compliance with clause 3.4(a) and 3.4(b), make a claim against the Airline Fund by providing TAANZ with copies of the relevant BSP reports and a written notice of intent to claim against the Airline Fund, specifying the amount owed to IATA and/ or the relevant Airline (Airline Fund Claim), which must be received by TAANZ within 40 Business Days of the Withdrawal of Authority.

3.5 Amount of claim (a) IATA may claim against the Airline Fund, subject to clause 3.5(b) and IATA’s compliance with clause 3.4: (i) the amount of all unpaid BSP-NZ sales of international air passenger transportation owed to the Airlines by the defaulting TAANZ Member; and (ii) any monies owing to IATA by way of bank overdraft fees. (b) The amount that IATA may claim against the Airline Fund shall be calculated after taking into account any sums due and payable by the Airlines to the defaulting TAANZ Member, and any sums due and payable by the defaulting TAANZ Member to the Airlines, in relation to transactions carried out prior to the date of the default including commission payments due, refunds, ADMs and ACMs. (c) If for any reason the GDS fails to complete the Withdrawal of Authority in accordance with clause 3.4(b) IATA will not be: (i) prohibited from making a claim on the Airline Fund in relation to BSP periods prior to the relevant Default Event; (ii) permitted to make a claim on the Airline Fund in relation to BSP periods subsequent to the relevant Default Event. 3.6 TAANZ to pay claims (a) Subject to clause 3.7, TAANZ will settle IATA’s claims against the Airline Fund set out in each Airline Fund Claim, calculated in accordance with clause 3.5, including any claims made on the Contingency Fund, within 45 days of IATA submitting an Airline Fund Claim by direct crediting the full amount specified in the relevant Airline Fund Claim into the bank account nominated by IATA from time to time. (b) The Parties agree to act in good faith in agreeing and settling claims. 3.7 Maximum claim amount The maximum aggregate amount payable to IATA out of the Airline Fund shall be: (a) in relation to default by any one TAANZ Member, the sum of $200,000; and (b) in relation to the defaults of all TAANZ Members in any one calendar year, the sum of $400,000, (collectively and individually, the Maximum Claim Amounts). 3.8 Maximum Claim Amounts to be reviewed by Independent Expert (a) The Parties agree to appoint an independent expert to conduct a review of the Maximum Claim Amounts and Airline Fund in accordance with Schedule 2 (Independent Review). The independent expert will have financial expertise and expertise in the aviation industry and, more particularly, the distribution of travel products in New Zealand (Independent Expert). (b) The Parties will use their best endeavours to reach agreement as to the new Maximum Claim Amounts to take effect from 1 January 2013 using the Independent Expert’s Determinations contained in the Final Report as the basis for negotiations. (c) If for any reason (including a failure to appoint an Independent Expert) the Parties fail to agree the new Maximum Claim Amounts by 30th June 2012 either Party may terminate this Agreement by giving not less than three months notice in writing to the other Party in which case the Agreement shall terminate on the 31st December 2012. (d) If notice is served in accordance with clause 3.8(c)

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TAANZ will immediately inform all TAANZ Members that they will need to revert to providing security to the Airlines upon the basis applicable to non-TAANZ, IATAaccredited Travel Agents in New Zealand.

3.9 Costs of review to be borne equally by the Parties Any costs associated with the Independent Review carried out in accordance with Schedule 2 will be divided equally between the Parties however each Party’s liability to contribute to the costs will be capped at $10,000 (excluding GST). To facilitate this limitation the Parties will require the Independent Expert to cap his or her fees at $20,000 (excluding GST).

3.10 Wholesale transactions excluded Separate agreements and arrangements in relation to wholesale sales of the services provided by the Airlines exist between certain Airlines and some TAANZ Members (the Wholesalers). The Wholesalers have put up their own bond and/or paid monies into a designated account to provide the Airlines with a measure of protection in the event of the Wholesalers defaulting in their obligations pursuant to BSP-NZ with respect to wholesale sales of international passenger air transportation on the services of the Airlines. These separate agreements and arrangements identify wholesale sales by reference to specific IATA numeric codes (and additional or replacement codes). The Parties agree and acknowledge that such wholesale sales are not intended to be covered by the Airline Fund. The protection for the Airlines in relation to BSP transactions which pertain to these wholesale sales is provided by the bond/ fund established by the Wholesalers directly and not by TAANZ. No claim shall be made against the Airline Fund or Contingency Fund for reimbursement of moneys owing by a defaulting Wholesaler to an Airline pursuant to BSP-NZ where the transaction is a wholesale transaction conducted on any of the separately identified IATA numeric codes which identify the transaction as a wholesale transaction. IATA acknowledges that such transactions are outside of the ambit of this agreement.

3.11 Pre-existing claims Any Default Event before the commencement of this Agreement will be lodged and processed in accordance with the TAANZ/Airline Agreement dated 1 January 2007.

3.12 Timing of claims For the purpose of clause 3.7, TAANZ’s obligations to pay Airline Fund Claims from the Airline Fund shall be deemed to arise in the calendar year during which the Default Event giving rise to the claim being made on the Airline Fund occurs, not the year in which the claim is made by IATA, if this is different.

3.13 Replenishment of Airline Fund When claims accrue for payment from the Airline Fund in any one calendar year, the following regime shall apply in relation to replenishing the Airline Fund: (a) in the event that the total amount of the claims which accrue for payment in any one calendar year is $250,000 or less, then TAANZ shall, on the first day of the new calendar year, replenish the Airline Fund by paying the amount required to bring the fund up to the sum of $650,000. (b) in the event that the total amount of claims which accrue for payment in any one calendar year exceeds $250,000 then TAANZ may elect either: (i) to replenish the Airline Fund by paying the amount required to bring the fund up to the sum of $650,000 on the first day of the following calendar year; or (ii) to act in accordance with 3.14, such election under this clause 3.13(b) must be notified to IATA by TAANZ giving not less than 20 Business Days’ written notice.

3.14 Replacement arrangements In the event that TAANZ elects not to replenish the Airline Fund as provided for in clause 3.13(b)(i) then TAANZ and IATA will make a genuine attempt to implement other suitable default protection arrangements and, in the absence

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of those alternative arrangements being implemented prior to the expiry of this Agreement, then TAANZ will inform all TAANZ Members that they will need to revert to providing security to the Airlines upon the basis applicable to nonTAANZ, IATA-accredited Travel Agents in New Zealand.

considers it necessary. (c) If any Airline obtains additional security pursuant to clause 4.3(b), then IATA agrees and acknowledges that: (i) that Airline is not entitled to claim on the Airline Fund; and (ii) such security will not take precedence over but will take priority after any Security provided by the relevant TAANZ Member, and the Parties will inform any Airline seeking additional security in accordance with clause 4.3(b) of the restrictions set out in this clause 4.3(c).

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4.1 Access to TAANZ Securities TAANZ requires that TAANZ Members provide TAANZ with security to protect the TAANZ Bonding Fund from the consequences of a TAANZ Member’s failure to properly account for monies received from its customers which give rise to claims on the Consumer Fund and to protect the TAANZ Bonding Fund against the consequences of a Member’s failure to pay the Airlines pursuant to BSP-NZ for the purchase of international air passenger transportation which failure gives rise to a claim on the Airline Fund. Where the amount that TAANZ recovers or is able to recover from the security it has taken from any such defaulting TAANZ Member exceeds the amount required to reimburse TAANZ for claims it has paid from its Consumer Fund and Airline Fund in relation to the relevant Default Event but there are claims from consumers or IATA which remain unsatisfied on account of the fact that the Maximum Claim Amounts have been met or there are interest charges incurred by IATA in relation to a Default Event which IATA is excluded from including in a claim on the Airline Fund, then TAANZ may access the security provided by the defaulting TAANZ Member and the balance of the funds realised from the security shall be paid and applied: (a) to TAANZ for the purpose of reimbursing consumers who will have had payment of their claims from the Consumer fund reduced on a pro rata basis; (b) to IATA to reimburse: (i) Airlines for claims on the Airline Fund which remain unsatisfied due to the application of the Maximum Claim Amounts; and (ii) IATA for any interest charges IATA has incurred in relation to the relevant Default Event. Where there are unsatisfied claims pursuant to both clauses 4.1(a) and clause 4.1(b) the funds realised from the securities held by TAANZ will be applied in equal proportions to reimburse consumers pursuant to 4.1(a) and to reimburse Airlines pursuant to clause 4.1(b). If either the relevant Consumer or IATA claims pursuant to clause 4.1(a) and clause 4.1(b) are satisfied duringthe equal proportioning then up to 100% of the remainder of the relevant security/securities held by TAANZ will be applied to the unsatisfied claim. 4.2 TAANZ obliged to realise securities Where there are surplus funds available from the security/ securities TAANZ has taken from a defaulting TAANZ Member the relevant Maximum Claim Amounts will be changed by increasing the Maximum Claim Amounts to an amount or amounts equivalent to the amount of the surplus funds available from the securities (for example if there was $100,000 of surplus funds and the relevant Maximum Claim Amount in relation to the default by any one TAANZ Member is $200,000 then the Maximum Claim Amount would be increased to $300,000). In such circumstances TAANZ acknowledges an obligation to IATA to take all reasonable steps to realise the securities that it holds from the defaulting TAANZ Member in order to facilitate payment to IATA in accordance with clause 4.1. 4.3 Other protections for Airlines (a) During the term of this Agreement, IATA will not require any TAANZ Member to provide additional security in respect of monies to be accounted to Airlines through BSPNZ other than as required under or pursuant to the Accreditation Criteria which apply at the date of commencement of this Agreement, provided that TAANZ has complied and continues to comply with the terms of this Agreement. (b) Notwithstanding clause 4.3(a), any Airline may, in consultation with TAANZ, require individual TAANZ Members to provide additional security where that Airline

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4.4 Non TAANZ Member IATA Approved Agents Security Requirements IATA confirms that it requires all its non TAANZ Member Accredited Agents in New Zealand to put in place and maintain bonds and security in accordance with the Accreditation Criteria (as does TAANZ for its Members).

5. Contingency Fund

5.1 Establishment of Contingency Fund (a) Subject to clause 5.1(c), TAANZ and IATA will procure their respective members to contribute the necessary funds to establish on the 1st January 2012 a Contingency Fund of $500,000, by TAANZ and IATA each depositing $250,000 into a dedicated and separately identified bank account at a New Zealand registered Bank or Building Society. TAANZ and IATA will procure their respective members to contribute the necessary funds so that on the 1st of January of each subsequent year during the term of this Agreement, TAANZ and IATA each pay the sum of $40,000 into the same account for the purpose of building up and/or maintaining the Contingency Fund. (b) If a Party: (i) has deposited a relevant amount of funds in accordance with clause 5.1(a); and (ii) the other Party has failed to deposit a relevant amount of funds in accordance with clause 5.1(a), then the Contingency Fund’s joint committee will immediately return the relevant amount of funds to the Party that deposited the relevant amount of funds. (c) If there are claims on the contingency fund as set out in the TAANZ/Airline Agreement dated 1 January 2007: (i) between the date in which the Parties enter into this Agreement and the 1st January 2012; then (ii) the necessary funds to establish the Contingency Fund in accordance with clause 5.1(a) will be reduced by the amount of the relevant claims; and (iii) each of TAANZ and IATA will procure their respective members to contribute one half of the reduced necessary funds. For example if there was a claim on the contingency fund for $100,000 then the necessary funds to establish the Contingency Fund would be reduced to $400,000 and each of TAANZ and IATA will procure their respective members to contribute $200,000.

5.2 Administration of Contingency Fund The Contingency Fund shall be administered by a joint committee comprising equal numbers of representatives of IATA and TAANZ and shall be owned equally by IATA and TAANZ.

5.3 Interest payments All interest accruing on the Contingency Fund shall be added to and form part of the Contingency Fund.

5.4 Claims against Contingency Fund Up to one half of the Contingency Fund shall be available in any one calendar year as follows: (a) In the event of a Default Event where: (i) the Maximum Claim Amounts have been exceeded; and (ii) recourse has first been had to the relevant TAANZ Member’s Security in accordance with clause 4.1, then up to one quarter of the funds accumulated in the Contingency Fund will be immediately available to meet any claim (or part of a claim) by IATA on the

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AGREEMENTS & AFFILIATED ORGANISATIONS Airline Fund in respect of that Default Event. (b) Up to one quarter of the funds accumulated in the Contingency Fund will be immediately available for the purpose of reimbursing TAANZ when a loss incurred by TAANZ in relation to the defaults of any one or more TAANZ Member exceeds the amount recoverable by TAANZ from such Member/Members.

5.5 Discontinuation of Contingency Fund Where: (a) this Agreement expires or is otherwise terminated, then (after any relevant pre-existing claims have been paid): (b) the Contingency Fund shall be discontinued; and (c) any remaining funds held in the Contingency Fund shall be paid out to IATA and TAANZ. In doing so the Parties will undertake an accounting to determine the financial benefits received from the Contingency Fund by IATA in accordance with clause 5.4(a) and the financial benefits received by TAANZ from the Contingency Fund in accordance with clause 5.4(b). The remaining funds shall then be distributed in such proportions between IATA and TAANZ so as to equalise (as far as that may be possible) the financial benefit received by each from the Contingency Fund.

6.3 Parties to share information Each Party will provide the other Party with any information, other than information which is legally privileged, confidential or is held under an obligation of confidence, which the disclosing Party considers in its view is evidence of a materially increased likelihood of a TAANZ Member suffering a Default Event. For the avoidance of doubt, the obligations set out in clause 6.2 are not subject to this clause 6.3.

6.4 Airlines may withdraw Electronic Ticketing Authority For the avoidance of any doubt, nothing in this Agreement waives, restricts or limits in any way Airlines’ right to withdraw Electronic Ticketing Authority from a TAANZ Member should Airlines consider that necessary.

7. Term and Termination of the agreement

7.1 Term of Agreement (a) This Agreement commences on the 1st day of January 2012 and is to be for an initial term of three years. (b) At the end of the initial term this Agreement may be terminated by either Party by giving not less than three months notice in writing to the other Party in which case the Agreement shall terminate on the 31st December of the year in which such notice is given. If written notice is given between 1st October and 31st December in any year the Agreement shall terminate on the 31st December of the following year.

7.2 Funds to continue after termination Upon expiry or termination of this Agreement, the provisions of this Agreement relating to the receipt, processing, administration and payment of claims against the Airline Fund, the Contingency Fund, or the realisation of surplus funds in accordance with clauses 4.1 and 4.2, shall remain in full force and effect until all claims in respect of Default Events which have arisen prior to the date of expiry or termination of this Agreement have been settled.

7.3 Dispersal of residual amount in Airline Fund Any funds remaining in the Airline Fund on the expiry of a period of 40 Business Days after the settlement of all claims in accordance with clause 7.2 shall revert to TAANZ, and IATA will have no claim in respect of such funds or any part.

7.4 TAANZ to inform TAANZ Members of termination Upon expiry or termination of this Agreement, TAANZ will inform all TAANZ Members of the termination, and that they are required to revert to providing security to the Airlines upon the basis applicable to non-TAANZ, IATA-accredited Travel Agents in New Zealand.

6. Financial Assessment

6.1 Financial criteria for bonded TAANZ Members In assessing Travel Agents who apply to become, or who are, bonded TAANZ Members, TAANZ will apply: (a) the Bonding Regulations; (b) the Accreditation Criteria; and (c) such other financial criteria as may be required from time to time by the TAANZ Membership Criteria & Rules, (together, the Financial Criteria), provided always that where, in the reasonable opinion of IATA, the Financial Criteria applied by TAANZ are less rigorous than the Accreditation Criteria, prior written agreement has been obtained from IATA. 6.2 Financial reporting (a) TAANZ will inform IATA promptly of those TAANZ Members: (i) who have failed the Financial Criteria or in respect of whom TAANZ has concerns may be at risk of failing the Financial Criteria; (ii) who have failed to submit their Financial Statements to TAANZ within the timeframes stated in the TAANZ Membership Criteria & Rules; (iii) in respect of whom: (A) TAANZ intends to revoke their membership with TAANZ; (B) has failed to have their membership with TAANZ renewed; or (C) who have had their membership suspended or revoked; (iv) who conduct (or are suspected of conducting) sales of air tickets via a broker that is not accredited by either IATA or TAANZ, resulting in the termination of the Agents’ TAANZ Membership; or (v) who otherwise breach the TAANZ Membership Criteria & Rules. (b) TAANZ will at the commencement of this agreement provide IATA with a written report specifying the value of each TAANZ member’s Security; TAANZ will as soon as reasonably possible but in any event no later than the fifteenth day of each month provide IATA with a report which specifies: (i) all changes in the value of any TAANZ Member’s Security; and (ii) any proposed amendments to the TAANZ Membership Criteria & Rules including the Financial Criteria. (c) IATA will provide TAANZ with written reports produced as soon as reasonably possible but in any event no later than the fifteenth day of each month containing the following consolidated information of TAANZ Members: (i) the combined total annual international and domestic sales processed through the BSP-NZ; and (ii) the previous 12 months’ credit card sales.

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8. Dispute Resolution

8.1 Notice Where any question, dispute or difference arises concerning the administration or interpretation of any provision of this Agreement (Dispute), the Party initiating the Dispute will provide notice thereof to the other Party (except where this Agreement otherwise provides).

8.2 Negotiation The Parties will actively and in good faith negotiate to achieve the speedy resolution of the Dispute by discussion. If the Dispute is not resolved by discussion within 15 Business Days of the notice, either Party may refer the Dispute to mediation.

8.3 Mediation If a Dispute has been referred to mediation then the Parties will endeavour to agree on a mediator and will submit the Dispute to the mediator. The mediator will discuss the Dispute with the Parties and endeavour to resolve it by agreement between the Parties. All discussions in mediation will be without prejudice, and will not be referred to in any later proceedings unless agreed to by both Parties. The Parties will each bear their own costs in the mediation, and will each pay half the costs of the mediator.

8.4 Referral to Arbitration The Dispute shall be referred to arbitration if:

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(a) the Parties have been unable to agree upon a mediator within ten Business Days of the Dispute being referred to mediation; or (b) mediation has taken place and no agreement has been reached.

8.5 Arbitration The Dispute will be referred to a sole arbitrator for resolution if the Parties agree on one, or if they cannot agree on the appointment of an arbitrator within ten Business Days of the Dispute being referred to arbitration, an arbitrator will be appointed by the President for the time being of the New Zealand Law Society at the request of either or both of the Parties.

8.6 No calling of the mediator Where the Dispute has previously been referred to mediation, the mediator will not be called by either Party as a witness, and no reference will be made to the determination, if any, issued by the mediator in respect of the Dispute, during any subsequent arbitration on the Dispute.

8.7 Arbitration Act The Arbitration Act 1996 will apply in the case of any Dispute referred to an arbitrator in accordance with clause 8.4, and the decision of the arbitrator will be final and binding on the Parties. All costs and expenses of the arbitrator will be borne equally by the Parties unless the arbitrator decides otherwise.

8.8 Obligations continue Pending resolution of the Dispute, the Parties will continue to perform their respective obligations pursuant to this Agreement.

9.2 Alterations (a) This Agreement may be altered only in writing signed by each Party. (b) If any substantive change to the provision of IATA resolutions is made which has a bearing on the dates by which notice of a Default Event must be given by IATA to TAANZ or claims must be made on the Airline Fund, then the Parties will review this Agreement with the intent of making such changes as may be necessary to provide certainty as to the date by which such notice must be given or claims must be made. (c) The terms of this Agreement shall be subject to review by the Parties as at each anniversary of the date of the Agreement taking effect. Any dispute arising from a review carried under this clause 9.2(c) shall be referred for resolution under clause 8.

9.3 Assignment A Party may only assign this Agreement or a right under this Agreement with the prior written consent of the other Party.

9.4 Confidentiality A Party may only use confidential information of the other Party for the purposes of this Agreement, and must keep any confidential information of the other Party confidential except where: (a) disclosure is to relevant Airlines in accordance with Resolution 818g – Section 2 of the Travel Agent’s Handbook; (b) disclosure is to relevant Airlines other than in accordance with 9.4(a) and the TAANZ Member in question agrees to such disclosure; (c) the information is public knowledge (but not because of a breach of this Agreement) or the Party has independently created the information; (d) disclosure is required by law or to a regulatory body (including a relevant stock exchange); or (e) disclosure is made to a relevant professional advisor who must know for the purposes of this Agreement on the basis that that advisor has been directed and keeps the information confidential and only to the extent that is necessary.

9.5 Costs Each Party will pay their own costs of negotiating, preparing and executing this Agreement.

9.6 Counterparts This Agreement may be executed in counterparts. All executed counterparts constitute one document.

9.7 Entire agreement This Agreement constitutes the entire agreement between the Parties in connection with its subject matter and supersedes all previous agreements or understandings between the Parties in connection with its subject matter. For the avoidance of any doubt, payments made on the Airline Fund, Contingency Fund, or in accordance with clause 4.1 is made subject to this Agreement and further terms or conditions cannot be attached to payments.

9.8 Force majeure Neither Party is liable to the other for any breach or failure to perform any of its obligations under this Agreement where such breach or failure is caused by war, civil commotion, hostility, strike, lockout, other industrial action, weather phenomena or other act of God, governmental regulation or direction, or any other cause or causes beyond that Party’s reasonable control whether similar to any of the foregoing or not, but if such a Party is, or is likely to be, affected by any such occurrence, such Party will use all reasonable endeavours to overcome or mitigate the effects as quickly as possible.

9.9 Further action Each Party must do, at its own expense, everything reasonably necessary (including executing documents and obtaining authority from its respective members) to give full effect to this Agreement and any transaction contemplated by it.

9. General

9.1 Notices Any notice or other communication to or by a Party to this Agreement: (a) may be given by personal service, post or by email; (b) must be in writing, legible and in English addressed as shown below:

If to IATA: Address: International Air Transport Association Level 6, 59-67 High Street, Auckland, NZ PO Box 1493 Auckland Attention: Country Manager AU, NZ and SWP Islands Facsimile: (09) 379 8019 Email: lorigani@iata.org/albuquerqd@iata.org with a copy to the relevant Airlines where practical or where the notice does not relate to all Airlines. If to TAANZ: Address: Level 3, 79 Boulcott Street, Wellington New Zealand Attention: Chief Executive Facsimile: (04) 499 0786 Email: a.olsen@taanz.org.nz (c) or to any other address last notified by the Party to the send by notice given in accordance with this clause; and (d) is deemed to be given by the sender and received by the addressee: (i) if delivered in person, when delivered to the addressee; (ii) if posted, two Business Days (or six, if addressed outside New Zealand) after the date of posting to the address whether delivered or not; or (iii) if sent by email, on the date and time at which it enters the addressee’s information system (as shown in a confirmation of delivery report from the sender’s information system, which indicates that the email was sent to the email address of the addressee notified for the purposes of this clause), but if the delivery or receipt is on a day which is not a Business Day or is after 5.00 pm (addressee’s time), it is deemed to have been received at 9.00 am on the next Business Day.

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9.10 Governing law and jurisdiction This Agreement is governed by the laws of New Zealand.

9.11 Severability A term or part of a term of this Agreement that is illegal or unenforceable may be severed from this Agreement and the remaining terms or parts of the term of this Agreement continue in force.

9.12 Survival Any term by its nature intended to survive termination of this Agreement survives termination of this Agreement.

9.13 Waiver A Party does not waive a right, power or remedy if it fails to exercise or delays in exercising the right, power or remedy. A single or partial exercise of a right, power or remedy does not prevent another or further exercise of that or another right, power or remedy. A waiver of a right, power or remedy must be in writing and signed by the Party giving the waiver.

9.14 Schedule 1 When an Airline not listed in Schedule 1 becomes a participant of the BSP-NZ, IATA will advise TAANZ by email within ten Business Days and that Airline is deemed to have been included in

Schedule 1 Sr. No. ALCD Designator Code 001 AA 1 2 005 CO 3 006 DL 014 AC 4 5 016 UA 027 AS 6 7 037 US 8 041 JQ 044 AR 9 10 045 LA 053 EI 11 12 055 AZ 063 SB 13 071 ET 14 15 074 KL 16 079 PR 081 QF 17 18 083 SA 19 086 NZ 20 098 AI 21 105 AY 114 LY 22 23 117 SK 24 125 BA 25 126 GA 26 131 JL 135 VT 27 28 139 AM C.V 29 157 QR 30 160 CX 169 HR 31 32 173 HA 33 176 EK 34 180 KE 35 193 IE 217 TG 36 AL 37 218 NF LTD. 38 220 LH 232 MH 39 40 235 TK 41 236 BD 42 244 TN 43 257 OS

Airline Name. AMERICAN AIRLINES CONTINENTAL AIRLINES DELTA AIRLINES AIR CANADA UNITED AIRLINES INC. ALASKA AIRLINES US AIRWAYS JETSTAR AIRWAYS PTY LTD AEROLINEAS ARGENTINAS LAN CHILE AIRLINES AER LINGUS P.L.C. ALITALIA COMPAGNIA AEREA ITALIANA S.P.A AIR CALEDONIE INTERNATIONAL ETHIOPIAN AIRLINES KLM ROYAL DUTCH AIRLINES PHILIPPINE AIRLINES QANTAS AIRWAYS LTD SOUTH AFRICAN AIRWAYS AIR NEW ZEALAND AIR INDIA FINNAIR PLC EL AL ISRAEL AIRLINES LTD. SCANDINAVIAN AIRLINES BRITISH AIRWAYS PLC P.T. GARUDA INDONESIAN AIRLINES JAPAN AIRLINES AIR TAHITI AEROVIAS DE MEXICO S.A DE QATAR AIRWAYS QCSC CATHAY PACIFIC AIRWAYS HAHN AIR LINES HAWAIIAN AIRLINES EMIRATES KOREAN AIR SOLOMON AIRLINES THAI AIRWAYS INTERNATIONAIR VANUATU (OPERATIONS) DEUTSCHE LUFTHANSA A.G. MALAYSIAN AIRLINE SYSTEM TURKISH AIRLINES BRITISH MIDLAND AIR TAHITI NUI AUSTRIAN AIRLINES

TAANZ

44 258 MD 45 260 FJ 46 277 XF 47 297 CI 48 421 S7 49 465 KC 50 479 ZH 51 512 RJ 52 555 SU LINES 53 568 LW 54 589 9W 55 603 UL 56 607 EY 57 618 SQ 58 656 PX 59 672 BI 60 675 NX 61 695 BR 62 706 KQ 63 724 LX 64 738 VN RATION 65 745 AB 66 747 YO 67 760 UU 68 781 MU 69 784 CZ 795 VA 70 PTY LTD 829 PG 71 72 831 OU 851 HX 73 74 870 VV LINES 880 HU 75 910 WY 76 77 932 VS 78 957 JJ 988 OZ 79 80 999 CA

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AIR MADAGASCAR AIR PACIFIC LTD VLADIVOSTOK AIR CHINA AIRLINES SIBERIA AIRLINES AIR ASTANA SHENZHEN AIRLINES CO.LTD ROYAL JORDANIAN AEROFLOT RUSSIAN AIRPACIFIC WINGS AIRLINES JET AIRWAYS (INDIA) LTD. SRILANKAN AIRLINES ETIHAD AIRWAYS PJSC SINGAPORE AIRLINES AIR NIUGINI ROYAL BRUNEI AIRLINES AIR MACAU EVA AIR KENYA AIRWAYS SWISS VIETNAM AIRLINES CORPOAIR BERLIN PLC AND CO LUFTVERKEHRS KG HELI AIR MONACO AIR AUSTRAL CHINA EASTERN AIRLINES CHINA SOUTHERN AIRLINES VIRGIN AUSTRALIA INTERNATIONAL AIRLINES BANGKOK AIRWAYS CO. LTD. CROATIA AIRLINES HONG KONG AIRLINES LTD AEROSVIT UKRAINIAN AIRHAINAN AIRLINES COMPANY LTD OMAN AIR VIRGIN ATLANTIC AIRWAYS TAM LINHAS AEREAS SA ASIANA AIRLINES AIR CHINA INTERNATIONAL

Schedule 2 1. Parties to agree Independent Expert The Parties will use their best endeavours to agree an Independent Expert by 31 December 2011. 2. Parties must cooperate with the Independent Expert The Parties must, at their own cost and expense, give the Independent Expert every assistance the Independent Expert requires in carrying out their duties in relation to this Agreement, including providing copies of all relevant documents whether confidential, or otherwise. 3. Independent Review The Independent Review will be completed no later than 31 May 2012 and will be conducted in accordance with the following schedule: (a) The Parties will brief the Independent Expert during the week of 26 March 2012 on a date and at a location to be agreed by the Parties no later than 28 February 2012 (Briefing). (b) At the Briefing: (i) IATA will provide the Independent Expert with copies of: (A) this Agreement; (B) reports setting out the level of sales transacted through the NZ-BSP; and (C) the Travel Agents’ Handbook (and any relevant IATA Resolutions); (ii) TAANZ will provide the Independent Expert with copies of: (A) the current TAANZ Membership and Bonding Criteria (and any other published TAANZ documents

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AGREEMENTS & AFFILIATED ORGANISATIONS in relation to the TAANZ Bonding Scheme); and (B) copies of the net turnover figures for TAANZ members in bands specifying the number of TAANZ members with net turnover of less than $2,000,000, between $2,000,000 and $5,000,000, between $5,000,000 and $10,000,000, between $10,000,000 and $15,000,000, between $15,000,000 and $20,000,000 and over $20,000,000. Details of how many of these TAANZ members in each of these bands remit on a 7 day basis and on a 14 day basis will also be supplied; (iii) the Parties may also provide the Independent Expert with a brief submission, prior to the Independent Expert commencing their review, outlining particular factors they consider relevant in relation to the Independent Review. Submissions will be no longer than 2000 words. (c) The Independent Expert will provide the Parties with a draft report containing recommendations as to the matters set out in clause 3.8(a) by 30 April 2012 (Draft Report). (d) The Parties may provide the Independent Expert with written submissions of no longer than 4000 words in relation to the Draft Report by 5:00pm on 14 May 2012. (e) The Independent Expert will provide the Parties with a finalised version of the Draft

dence and to make their own commercial decisions as to who they appoint as their agents; (vii) the fact that the Scheme is a group scheme, that it has never provided nor was it or is it designed to provide anything like full cover to the Airlines for the few TAANZ members with the largest turnover; (viii) the size of the existing fund which is to provide protection for both consumers and airlines. The Scheme needs to be affordable and sustainable; (ix) a comparison of the cover provided by the Scheme with the cover provided by bonds required from nonTAANZ member IATA agents; (x) the ability of IATA/Airlines to access the securities taken by TAANZ where the security taken is greater than the loss incurred by the TAANZ Bonding Fund or the Maximum Claim Amounts have been exceeded; (xi) the ability of individual IATA member airlines to seek their own security or to decline to appoint a TAANZ member as their agent; and (xii) such other factors that the Independent Expert considers relevant.

4. No communications between a Party and the Independent Expert (a) During the Independent Review there is to be no communications between a Party and the Independent Expert except: (i) where the Parties agree in advance; or (ii) in direct response to a request from the Independent Expert for clarification or additional information, and in this case any communication will be strictly limited to the issues raised by the Independent Expert. (b) Subject to section 4 (c) below, in circumstances where section 4(a)(i) or 4(a)(ii) above apply all communications between a Party and the Independent Expert (and vice versa) will be made or confirmed in writing and a copy of such communications will be provided simultaneously to the other Party. (c) Section 4(b) above does not apply to legally privileged information or information that a Party considers, on reasonable grounds, to be confidential to that Party. 5. Method of making determinations (a) The Independent Expert will only make Determinations in relation to the: (i) Maximum Claim Amounts payable to IATA out of the Airline Fund, as set out in clause 3.7; and (ii) the value of the Airline Fund. (b) The Independent Expert will determine whether the Maximum Claim Amounts provide for a reasonable level of protection and, if not, determine what the reasonable Maximum Claim Amounts should be. (c) In determining what constitutes a “reasonable level of protection for the Airlines�, the Independent Expert will use his or her professional judgement as to what would be reasonable from a risk management perspective taking into account the factors specified in section 6 below. 6. Determinations to be based on reference points (a) In reaching the Determinations set out at section 5 above, the Independent Expert will have regard to the following factors: (i) the nature of the current trading environment; (ii) the level of protection for the Airlines is to be reasonable in all the circumstances; (iii) the parameters of the TAANZ Bonding Scheme should be comparable to the IATA bonding scheme set out in the Accreditation Criteria; (iv) the bonding requirements of TAANZ Members should not be more onerous than non-TAANZ Members; (v) the risk management features included in the Scheme; (vi) the obligation on IATA members to exercise pru-

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We work with the travel, tourism, aviation and museums industries to help people and businesses succeed through industry training. A business is only ever as good as its people. Supported work-based education means businesses can up-skill and recognise their staff, increase productivity and improve service delivery, in ways that are affordable and achievable. Because ATTTO’s qualifications are nationally recognised and endorsed by the industries we work for, schools and training providers can also use them. These institutions can reduce costs by partnering with ATTTO and making use of our quality assured, innovative resources. By promoting the exciting career pathways available across our sectors, which are so essential to New Zealand’s economy, ATTTO contributes to building a capable New Zealand workforce and adds economic value to the sectors we support. Visit www.nzskillsconnect.co.nz for information about careers.

What we do: •

We develop relevant, future-focussed qualifications that meet industry needs.

We support businesses, trainers and trainees on their training and development journeys.

We provide leadership on behalf of our industries with regard to training and skills development.

We monitor the quality of education and training for our industries across New Zealand

We manage the assessment of trainees.

We promote the diverse career pathways available across our industries and the learning journeys that will help people reach their career goals.

ATTTO’s National Certificates in Travel (Levels 3 and 4) endorse your experience and show your customers they are dealing with a qualified travel professional. “The National Certificates give people something they can take away with them, recognising their skills and ability. Working with ATTTO means we can offer staff nationally recognised qualifications that are current, relevant and tailored to the New Zealand travel industry.” Andrew Dale, Chief Executive Atlantic Pacific American Express With ATTTO’s new Accelerator programmes you can complete either of these nationally recognised qualifications on-the-job, by collecting evidence of your knowledge and the work you do every day. The Level 4 Accelerator programme is designed for people who have been in the travel industry for more

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AGREEMENTS & AFFILIATED ORGANISATIONS than three years and have already completed the National Certificate in Travel (Level 3). If you don’t have the Level 3 qualification, an Accelerator programme is also available at this level, which is suitable for consultants with two or more years’ experience. If you are a TAANZ member – or thinking about becoming one – completing the National Certificate in Travel (Level 4) will help you meet bonding requirements. Time to complete: Up to 18 months from registration. Cost: National Certificates in Travel (Level 3 and 4) Registration fee for each including resource pack: $120 (+GST) Assessment per certificate: $330 (+GST). Grant paid on completion: $80.

Upskill and retain future leaders within your business with the National Certificate in Tourism – (Business Practice), Level 4 “With Tourism Level 4 it feels like we have a qualification that can actually be done at work and is for guys who have been in the industry for a couple of years.” Shane Cameron, Operations Manager, Off Road NZ This is a workplace-based qualification designed for people employed in or moving into operational management or supervisory positions in the tourism industry. Trainees learn about people management, employment and contract law, the background of tourism in New Zealand, ecological tourism management, marketing and business writing skills. Registration includes a user-friendly resource package that walks trainees through training and assessment. This is an 80 credit programme covering unit standards at Levels 3 and 4. It is a natural progression from the National Certificate in Tourism (Core Skills), Level 3, and pathways into the National Diploma in Tourism Management. Time to complete: Up to 18 months from registration. Cost: $120 (+GST) plus $500 (+GST) assessment fees (if no in-house assessor). Price includes full training resource package.

Find out more about how ATTTO can help you up-skill your team and grow your business. www.attto.org.nz | 04 499 6570 | thehub@attto.org.nz

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New Zealand Institute of Travel and Tourism Inc. “The New Zealand Institute of Travel and Tourism Inc (NZITT) promotes and facilitates tourism and travel industry training, recognising achievement and providing attractive benefits of membership since 1968. Membership of NZITT is encouraged and recognised by TAANZ for employees who hold relevant industry qualifications, may be studying to gain qualifications, or who wish to enhance their position through upskill training organised by NZITT Offers numerous peripheral benefits: • Photo ID card gives recognition to industry partners for discounts. New Zealand Institute of Travel & Tourism Inc P.O. Box 1888, Wellington 6140 Phone: +64 4 496 4884 Fax: +64 4 499 0786 Email: info@nzitt.org.nz Website: www.nzitt.org.nz

CRITERIA FOR MEMBERSHIP A person studying for a New Zealand national Certificate in Travel Tourism or Hospitality at no less than Level 3 STUDENT

A person who has obtained a nationally recognised industry qualification at no less than Level 3 and is actively employed in the industry. ASSOCIATE (ANZITT)

The Council may at its discretion, waive the need for an applicant to have fulfilled the specific industry educational criteria required for membership providing it is provided with alternative proof of the applicant’s suitability and competence. An Associate may apply for upgrade to Member after three years by providing evidence of increased responsibility or qualification.

MEMBER (MNZITT)

A person who has been employed in the industry in New Zealand for no less than three years immediately prior to the date of application and who has obtained a nationally recognised industry qualification at Level 4 and who is actively engaged in the industry. The Council may, at its discretion, waive the need for an applicant to have fulfilled the specific industry educational criteria required for membership providing it is provided with alternative proof of the applicant’s suitability and competence.

A person employed in the industry who does not meet the qualification criteria above at the time of application, but who commits to gaining a qualification within twelve months for advancement to Associate or Member. AFFILIATE

An organisation, company or individual in or peripheral to the industry which is supportive of the aims and objectives of the Institute and meets criteria for membership determined by the Council. ALLIED PARTNER

Our application form is available online at www.nzitt.org.nz NZITT COUNCIL 2011-2012 President:

Daniel Bloomfield MNZITT

Daniel@targettravel.co.nz

Vice President:

Andrew Olsen MNZITT

andrew.olsen@taanz.org.nz

Council:

Ken Newlands MNZITT

knewlands@unitec.ac.nz

Marie Pusinelli MNZITT

mariep@orbit.co.nz

Assistant:

Jessica Dixon

jessica@taanz.org.nz

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INTERNATIONAL AIR TRANSPORT ASSOCIATION IATA is an international trade body, it is the prime vehicle for inter-airline co-operation in promoting safe, reliable, secure and economical air services – for the benefit of the world’s consumers. Today, IATA represents some 240 airlines comprising 84% of total air traffic. IATA launched the ‘Simplifying the Business’ (StB) program to use technology to improve customer convenience, and reduce costs. In 2008, 100% e-ticketing was achieved, marking a major milestone for the industry. Other industry savings initiatives range from Bar-coded Boarding Passes, to Fast Travel, Baggage Improvement Program and E-freight. IATA’s mission is to represent, lead and serve the airline industry. www.iata.org The IATA Agency Services Office in Auckland is responsible for the administration of the following programmes with regard to Passenger Sales Agents: • • •

Accreditation Billing & Settlement Plan (BSP) - NZ & SWPI Travel Agent Card

BSPlink Enhanced BSPlink Enhanced is a web-based IATA product that provides Travel Agents and Airlines with a wide range of BSP functions, including: • • • •

Allowing Agents and Airlines the freedom and immediacy to perform certain transactions on-line Ticket enquiry Credit card enquiry On-line Refunds

BSPlink Enhanced provides the function to apply for refunds on-line without having to complete Manual Refund applications, allowing – • • •

Faster refund creation Instantaneous refund viewing by Airline Quicker Airline approval

Travel Agents can subscribe to BSPlink Enhanced from NZD60 p/m (includes one free sub-user). For more information about subscribing to BSPlink Enhanced contact the BSP Help Desk bsphdakl@iata.org

Virtual MPD (VMPD) Agents are able to issue VMPD’s via BSPlink, and can view the list of Airlines that accept the VMPD via Airline permission under the VMPD function. Please note that an agent must have ticketing authority and the respective airlines’ permission in order to have the ability to issue a V-MPD. Travel Agent Card (TAC) The IATA / IATAN ID Card is the recognised global industry credential for the identification of professional Travel Agents. Travel & Tourism suppliers worldwide rely upon the IATA / IATAN ID Card as a convenient and reliable method to control their reduced rate offers for bona fide agents. Cardholders gain exclusive access to www.AgentExperience.com, an online directory listing participating suppliers and their specific offers. You can download the TAC application form from the IATA website: www.iata.org/Pages/customer-service.aspx Customer Service Website IATA has a Customer Service Website, to provide a onestop-shop for Travel Agents. The website has been designed to provide resources, support and contact information relating to Agent accreditation, as well as BSP operations in New Zealand and the SWP Islands. Please log all queries directly to the customer service portal: www.iata.org/worldwide/asia_pacific & Click on “LOG AN ENQUIRY”

IATA Contacts: Ian Lorigan Country Manager Australia, NZ/SWPI

Glenys Wilson Assistant Manager Cargo Services

Dylan Albuquerque Manager Passenger Services

Tisa Visesio BSP Customer Service

Lorraine Mascarenhas Assistant Manager Passenger Services

Amber Wan BSP Customer Service

Visit the IATA Online Store to view IATA products, and to place an order: www.iataonline.com

International Air Transport Association th 6 Floor, Southern Cross Building, 59-67 High Street, Auckland, DX CX10047, PO Box 1493

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Directory of Members as of 2012 * Visit www.taanz.org.nz/find-an-agent for an up-to-date list of Full Members and Approved Salespersons and search by travel agency trading or legal name and address

Š Publisher’s Note: Listings information has been compiled from information supplied and has been printed on the basis that all information is true and correct.

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DIRECTORY OF MEMBERS - FULL MEMBERS 2 TRAVEL LTD trading as HARVEY WORLD TRAVEL WHANGAREI PO Box 1469, Whangarei, 0140 5/30 Rathbone Street, Whangarei DX: AP24588 Whangarei Ph: 09 430 2862 Fax: 09 430 2854 Website: www.harveyworld.co.nz/whangarei Email: lynne.bennett@harveyworld.co.nz Owner: Lynne Bennett Selling Staff: 3 Approved Salesperson: 1 IATA: 24-3 4455 TAANZ No: 9596 2001 NETWORK LTD trading as 2001 TRAVEL PO Box 7585, Wellesley Street, Auckland, 1141 Level 2, 187-189 Queen Street, Auckland DX: CP24025 Auckland Ph: 09 379 2001 Fax: 09 309 2001 Email: letsgo2001nz@hotmail.com Director: Miae Chang Director: Jacob Chang Selling Staff: 3 Approved Salesperson: 1 IATA: 24-3 4318 TAANZ No: 9124 A CHINA TRAVEL COMPANY LTD trading as A CHINA TRAVEL PO Box 105173, Auckland City, Auckland, 1143 Level 6, 155 Queen St, Auckland DX: CP18009 Auckland Ph: 09 307 1206 Fax: 09 307 1675 Website: www.achinatravel.co.nz Email: acts@achinatravel.co.nz Managing Director: Nancy Liu Selling Staff: 5 IATA ITOC: 24-3 4261 TAANZ No: 9243 ABC NEW ZEALAND LTD trading as ABC NEW ZEALAND PO Box 5712, Wellesley Street, Auckland, 1141 Level 14, 155 Queen Street, Auckland DX: CP24103 Auckland Ph: 09 379 9009 Fax: 09 379 5009 Website: www.flyabc.co.nz Email: leo@flyabc.co.nz Director: Leo (Hyoung Seok) Lee Selling Staff: 4 IATA: 24-3 4371 TAANZ No: 9187 ABRAHAM TRAVEL LTD trading as HARVEY WORLD TRAVEL THAMES PO Box 525, Thames, 3540 642 Pollen Street, Thames DX: GA25528 Thames Ph: 07 868 9260 Fax: 07 868 7767 Website: www.harveyworld.co.nz/thames Email: thames@harveyworld.co.nz Director: Linda Abraham Selling Staff: 4 IATA: 24-3 3183 TAANZ No: 9581

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ACCENT ON TRAVEL LTD trading as ACCENT ON TRAVEL PO Box 9955, Newmarket, Auckland, 1149 Level 1, 24 Birdwood Crescent, Parnell, Auckland DX: CP31052 Auckland Ph: 09 307 0333 Fax: 09 307 0223 Email: accent@accentontravel.co.nz Director: Nicola Thomas Selling Staff: 3 IATA: 24-3 3531 TAANZ No: 3034

ANZ SKY TOURS LTD trading as SKY TOURS PO Box 91051, Auckland Mail Centre, Auckland, 1142 Suite 3, Level 6, Albert Plaza, 87-89 Albert Street, Auckland DX: CP18028 Auckland Ph: 09 302 1983 Fax: 09 302 1173 Email: hyintl@xtra.co.nz Director: Sherry He Selling Staff: 6 IATA ITOC: 24-3 4282; FIT-156 TAANZ No: 9292

ADVENTURE WORLD TRAVEL LTD trading as ADVENTURE WORLD; ICRUISE; ROCKY MOUNTAINEER RAILTOURS; THE CANADA & ALASKA HOLIDAY BOOK PO Box 74008, Market Road, Auckland, 1543 101 Great South Road, Auckland DX: CX10177 Auckland Ph: 09 524 5118 Fax: 09 520 6629 Website: www.adventureworld.co.nz Email: discover@adventureworld.co.nz General Manager: Dave Nicholson Operations Manager: Rachel MacKenzie Selling Staff: 16 IATA: 24-3 0271; 24-3 4383 TAANZ No: 3022

ASPIRE TRAVEL LTD trading as MONDO TRAVEL CBD Level 1, PriceWaterhouseCoopers Tower, 188 Quay Street, Auckland, 1010 DX: CP25014 Auckland Ph: 09 366 4645 Fax: 09 366 1674 Website: www.mondotravel.co.nz Email: cbd@mondotravel.co.nz Managing Director: Michael Halpin Selling Staff: 4 Approved Salesperson: 6 IATA: 24-3 3496; 24-3 4387 TAANZ No: 3113

AIRLINE TRAVEL CENTRE LTD trading as PREMIUM INCENTIVE & CONFERENCE MANAGEMENT Private Bag 93226, Parnell, Auckland, 1151 Premium House, 25-27 Crowhurst St, Parnell, Auckland DX: EX11033 Auckland Ph: 09 921 3971 Fax: 09 921 3973 Email: pic@premiumgroup.co.nz Managing Director: Graeme Thomson Director: Catherine Barwood Selling Staff: 3 IATA: 24-3 4137 TAANZ No: 3802

ATLANTIC & PACIFIC BUSINESS TRAVEL LTD trading as ATLANTIC PACIFIC AMERICAN EXPRESS PO Box 3030, Wellington, 6140 Level 2, Sovereign House, 34-42 Manners Street, Wellington DX: SX11131 Wellington Ph: 04 385 6300 Fax: 04 384 3178 Website: www.apx.co.nz Email: infoWLG@atlantic.co.nz Regional Manager: Doug McCutcheon GM Technology & eCommerce: Andrew Barnard Selling Staff: 49 IATA: 24-3 3577; 24-3 4219 TAANZ No: 3066

ALEXANDER TRAVEL LTD trading as ROYAL OAK UNITED TRAVEL PO Box 41004, St Lukes, Auckland, 1346 Royal Oak Mall, Royal Oak, Auckland DX: EP70508 Auckland Ph: 09 625 9782 Fax: 09 625 2421 Website: www.unitedtravel.co.nz Email: alextravel@xtra.co.nz Managing Director: John Alexander Selling Staff: 3 IATA: 24-3 2190 TAANZ No: 3028 AMERICAN EXPRESS INTERNATIONAL (NZ) INC trading as AMERICAN EXPRESS PLATINUM TRAVEL SERVICE, MEMBERSHIP TRAVEL SERVICES ONLINE PO Box 2016, Shortland Street, Auckland, 1140 Level 3, 600 Great South Road, Greenlane, Auckland DX: CP19051 Auckland Ph: 09 583 8418 Fax: 09 583 8171 Website: www.americanexpress.co.nz Email: kate.m.mcardle@aexp.com Manager: Kate McArdle Selling Staff: 12 IATA: 24-3 3517; 24-3 4304; 24-3-4472 TAANZ No: 3282

Travel Industry Directory and Information Guide 2012

ATLANTIC & PACIFIC BUSINESS TRAVEL LTD trading as ATLANTIC PACIFIC AMERICAN EXPRESS PO Box 99963, Newmarket, Auckland, 1142 Level 1, 52 Symonds Street, Auckland DX: CX10208 Auckland Ph: 09 3737599 Fax: 09 303 5948 Website: www.apx.co.nz Team Manager: Margaret Ryan Selling Staff: 9 IATA: 24-3 4130 TAANZ No: 9629 ATLANTIC & PACIFIC BUSINESS TRAVEL LTD trading as ATLANTIC PACIFIC AMERICAN EXPRESS PO Box 151, Lincoln University, Christchurch, 7647 Forbes Building, Lincoln University, Christchurch DX: WP25533 Christchurch Ph: 03 352 2751 Fax: 03 325 3052 Website: www.apx.co.nz Regional Manager: Jackie Bell Selling Staff: 1 IATA: 24-3 4208 TAANZ No: 9632


FULL MEMBERS - DIRECTORY OF MEMBERS ATLANTIC & PACIFIC BUSINESS TRAVEL LTD trading as ATLANTIC PACIFIC AMERICAN EXPRESS PO Box 99963, Newmarket, Auckland, 1149 Room 1082, Bldg 180, Unitec Campus, Carrington Road, Mt Albert, Auckland DX: CP31019 Auckland Ph: 09 375 3982 Fax: 09 815 3258 Website: www.apx.co.nz Regional Manager: Trudi Gwillin Selling Staff: 1 IATA: 24-3 0066 TAANZ No: 9633 ATLANTIC & PACIFIC BUSINESS TRAVEL LTD trading as ATLANTIC PACIFIC AMERICAN EXPRESS; HARVEY WORLD TRAVEL CHRISTCHURCH CITY PO Box 2607, Christchurch Mail Centre, Christchurch, 8140 Level 2, 9 Baigent Way, Middleton, Christchurch DX: WP20133 Christchurch Ph: 03 341 7797 Fax: 03 379 0988 Website: www.harveyworld.co.nz/page/christchurch Regional Manager: Jackie Bell Selling Staff: 27 IATA: 24-3 0023; 24-3 0628 TAANZ No: 9630 ATLANTIC & PACIFIC BUSINESS TRAVEL LTD trading as ATLANTIC PACIFIC AMERICAN EXPRESS PO Box 99963, Newmarket, Auckland, 1149 Level 3, 103 Carlton Gore Road, Newmarket, Auckland DX: CP31019 Auckland Ph: 09 302 9720 Fax: 09 307 9238 Website: www.apx.co.nz Email: infoAKL@atlantic.co.nz Regional Manager: Trudi Gwillin GM Technology & eCommerce: Andrew Barnard Selling Staff: 38 IATA: 24-3 0066 TAANZ No: 3048 ATLANTIC & PACIFIC BUSINESS TRAVEL LTD trading as ATLANTIC PACIFIC AMERICAN EXPRESS PO Box 3030, Wellington, 6140 50 Ruahine Street, Palmerston North DX: PP83006 Palmerston North Ph: 06 350 8808 Fax: 06 350 8809 Website: www.apx.co.nz Email: info@atlantic.co.nz Team leader: Joanne Raven Selling Staff: 1 IATA: 24-3 0653 TAANZ No: 9628 ATLAS LTD trading as ATLAS TRAVEL PO Box 90168, Auckland Mail Centre, Auckland, 1142 30 Drake Street, Freemans Bay, Auckland DX: CP18002 Auckland Ph: 09 309 1900 Fax: 09 368 1121 Email: roy.mcdonald@atlasonline.co.nz Business Development Manager: Leigh Higgins Managing Director: Roy McDonald Director: Kim Scarlett Selling Staff: 8 IATA: 24-3 4334 TAANZ No: 9399

AUSTRALIA TOURS (NZ) 2000 LTD trading as AUSTRALIA TOURS PO Box 7267, Wellesley Street, Auckland, 1141 Suite 2, Level 4, 300 Queen Street, Auckland DX: Ph: 09 307 1234 Fax: 09 307 6772 Website: www.nztour.biz Email: jaegwan@nztour.biz Director: Jaegwan Han Selling Staff: 2 IATA ITOC: 24-3 4280 TAANZ No: 9458 AUSTRALIAN & NEW ZEALAND COLLEGE FOR SENIORS LTD trading as ODYSSEY TRAVEL PO Box 37999, Parnell, Auckland, 1151 330 Parnell Road, Parnell, Auckland DX: CP31519 Auckland Ph: 09 374 4482 Fax: 09 374 4483 Website: www.odysseytravel.com.au Email: a.dale@odysseytravel.com.au Travel Coordinator: Alison Dale Selling Staff: 2 non IATA: TAANZ No: 9160 AVONDALE TRAVEL LTD trading as AVONDALE TRAVEL PO Box 19310, Avondale, Auckland, 1026 1863 Great North Rd, Avondale, Auckland DX: DP96506 Auckland Ph: 09 828 2109 Fax: 09 828 8123 Email: barrie@avondaletravel.co.nz Director: Jan Lyon Director: Barrie Phipps Selling Staff: 3 IATA: 24-3 0046 TAANZ No: 3488 B S A TRAVEL LTD trading as STARS TRAVEL INTERNATIONAL PO Box 814, Taranaki Mail Centre, New Plymouth, 4340 11 Devon Street West, New Plymouth DX: NP90023 New Plymouth Ph: 06 757 9795 Fax: 06 758 5292 Email: brent.schumacher@starstvl.co.nz Director: Brent Schumacher Director: Maree Schumacher Selling Staff: 6 IATA: 24-3 0297 TAANZ No: 3294 BALCLUTHA TRAVEL LTD trading as UNITED TRAVEL BALCLUTHA PO Box 39, Balclutha, 9240 35 Clyde Street, Balclutha DX: YP83002 Balclutha Ph: 03 418 1800 Fax: 03 418 1801 Website: www.unitedtravel.co.nz Email: balclutha@unitedtravel.co.nz Manager: Carissa Sutherland Selling Staff: 1 IATA: 24-3 0677 TAANZ No: 3348

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BARLOW TRAVEL GROUP LTD trading as BCD TRAVEL NZ PO Box 589, Wellington , 6140 43-47 Hanson Street, Mount Cook, Wellington DX: SP20034 Wellington Ph: 04 891 1000 Fax: 04 891 1001 Website: www.bcdtravel.co.nz Email: peter.barlow@bcdtravel.co.nz General Manager: Dennis McEnaney Managing Director: Peter Barlow Selling Staff: 9 IATA: 24-3 2719 TAANZ No: 9702 BENSHAM MANOR LTD trading as UNITED TRAVEL COURTENAY PLACE PO Box 19097, Wellington, 6140 Tadix House, 1-3 Blair Street, Wellington DX: SP21015 Wellington Ph: 04 801 9737 Fax: 04 801 7638 Website: www.unitedtravel.co.nz Email: cplace@unitedtravel.co.nz Managing Director: Dennis Day Selling Staff: 5 IATA: 24-3 4285 TAANZ No: 3530 BERNHAM INVESTMENTS LTD trading as WORLD TRAVELLERS BAY OF ISLANDS Hub Mall, 94 Kerikeri Road, Kerikeri, 0230 DX: AA21016 Kerikeri Ph: 09 407 8667 Fax: 09 407 8134 Website: www.wtbayofislands.co.nz Email: bayofislands@worldtravellers.co.nz Managing Director: Ann Ellis Managing Director: Bruce Mackintosh Selling Staff: 2 IATA: 24-3 0184 TAANZ No: 3083 BEST TRAVEL 2001 LTD trading as WORLD TRAVELLERS BEST TRAVEL PO Box 841, Hastings, 4156 Best Travel House, 104 Market Street South, Hastings DX: MA75075 Hastings Ph: 06 876 5111 Fax: 06 876 3663 Website: www.besttravel.co.nz Email: travel@besttravel.co.nz Managing Director: Bill Sheppard Selling Staff: 7 IATA: 24-3 2640 TAANZ No: 3084 BEVIN TRAVEL GROUP LTD trading as BUSINESS WORLD TRAVEL; FAIRS OF EUROPE; GERMAN TRADE FAIRS TRAVEL PO Box 99088, Newmarket, Auckland, 1149 Level 5, National Bank Building, 187 Broadway, Newmarket, Auckland DX: CX10175 Auckland Ph: 09 529 3700 Fax: 09 529 2855 Website: www.bwt.co.nz Email: gbevin@bwt.co.nz Operations Manager: Marie Pusinelli Managing Director: Grant Bevin Selling Staff: 13 Approved Salesperson: 3 IATA: 24-3 0288 TAANZ No: 3388

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DIRECTORY OF MEMBERS - FULL MEMBERS BEVIN TRAVEL GROUP LTD trading as BUSINESS WORLD TRAVEL PO Box 10834, The Terrace, Wellington, 6143 Level 5, 5-7 Willeston St, Wellington DX: SP22004 Wellington Ph: 04 470 6044 Fax: 04 470 6045 Website: www.bwt.co.nz Email: cgilbertson@bwt.co.nz Business Development Manager: Jane Higgie Manager: Clare Gilbertson Selling Staff: 5 IATA: 24-3 4230 TAANZ No: 9176 BM TRAVEL LTD trading as HARVEY WORLD TRAVEL REMUERA Shop 11, Remuera Mall, 319 Remuera Road, Remuera, Auckland, 1050 DX: EX11007 Auckland Ph: 09 520 5620 Fax: 09 520 5623 Website: www,harveyworld.co.nz/remuera Email: remuera@harveyworld.co.nz Manager/Director: Tracey Burfield-Mills Selling Staff: 2 IATA: 24-3 4475 TAANZ No: 9614 BN & AL MCINTOSH LTD trading as WORLD TRAVELLERS MCINTOSH TRAVEL PO Box 460, Whakatane, 3158 182 The Strand, Whakatane DX: JA31547 Whakatane Ph: 07 308 6446 Fax: 07 307 1140 Website: www.mcintoshtravel.co.nz Email: mcintosh@worldtravellers.co.nz Managing Director: Ann McIntosh Selling Staff: 2 Approved Salesperson: 1 IATA: 24-3 3362 TAANZ No: 3295 BON VOYAGE MARKETING LTD trading as BON VOYAGE CRUISES & TRAVEL; E-TRAVEL. CO.NZ PO Box 37126, Parnell, Auckland, 1052 8a Cleveland Road, Parnell, Auckland DX: CP31514 Parnell Ph: 09 368 6800 Fax: 09 368 5156 Website: www.bonvoyage.co.nz Email: gerard@bonvoyage.co.nz Director: Gerard Murphy Director: Michele Murphy Selling Staff: 4 IATA: 24-3 4009 TAANZ No: 3597 BOUTIQUE TRAVEL LTD trading as BOUTIQUE MONDO TRAVEL NEW PLYMOUTH 555 Devon Street East, Fitzroy, New Plymouth, 4312 DX: NP90002 New Plymouth Ph: 06 759 9994 Fax: 06 759 9920 Website: www.mondotravel.co.nz Email: newplymouth@mondotravel.co.nz Director: Nicola Bell Director: Lisa Roebuck Selling Staff: 3 IATA: 24-3 4397 TAANZ No: 9483

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BROOKER TRAVEL LTD trading as BROOKER UNITED TRAVEL DUNEDIN PO Box 6309, Dunedin North, Dunedin, 9059 346 George St, Dunedin DX: YP80526 Dunedin Ph: 03 477 3383 Fax: 03 477 1813 Website: www.brookertravel.co.nz Email: dunedin@brooker.co.nz Managing Director: Andrew Carmody Director: Karen Carmody Director: David Smith Selling Staff: 7 Approved Salesperson: 4 IATA: 24-3 0272; 24-3 4254 TAANZ No: 3753 BROOKER TRAVEL LTD trading as BROOKER UNITED TRAVEL ARROWTOWN 38 Buckingham Street, Arrowtown, 9302 Ph: 03 442 1490 Fax: 03 442 1491 Website: www.brookertravel.co.nz Email: arrowtown@brooker.co.nz Manager: Drew Carmody Selling Staff: 1 non IATA: TAANZ No: 9674 BROOKER TRAVEL LTD trading as BROOKER UNITED TRAVEL MOSGIEL P O Box 33, Mosgiel, 9053 144 Gordon Rd, Mosgiel DX: YP82011 Mosgiel Ph: 03 489 8006 Fax: 03 489 8007 Website: www.brookertravel.co.nz Email: mosgiel@brooker.co.nz Manager: Blair Arthur Selling Staff: 1 IATA: 24-3 3491 TAANZ No: 3746 BROOKER TRAVEL LTD trading as BROOKER UNITED TRAVEL WELLINGTON PO Box 2794, Wellington, 6140 22-28 Willeston Street, Wellington DX: SP22003 Wellington Ph: 04 472 8661 Fax: 04 472 8664 Website: www.brookertravel.co.nz Email: wellington@brooker.co.nz Office Manager: Carla Schollum Selling Staff: 4 IATA: 24-3 0140 TAANZ No: 3215 BUSINESS TRAVEL LTD trading as BUSINESS TRAVEL PO Box 47884, Ponsonby, Auckland, 1024 79 Grafton Road, Auckland DX: CP30002 Ponsonby Ph: 09 377 7170 Fax: 09 377 7171 Website: www.btl.travel Email: sales@btl.travel Owner/Manager: Max Wadey Selling Staff: 4 IATA: 24-3 4066 TAANZ No: 9685

Travel Industry Directory and Information Guide 2012

BUTTWIN AUSTRALASIA LTD trading as PATTERSON CRUISE & TRAVEL 31 Stafford Street, Dunedin, Dunedin , 9016 DX: Cancelled Dunedin Ph: 03 474 1052 Fax: 03 477 0638 Website: www.cruisingforyou.co.nz Email: murray@cruisingforyou.co.nz Managing Director: Murray Patterson Selling Staff: 1 Approved Salesperson: 1 IATA: 24-3 1125 TAANZ No: 3531 CALDER & LAWSON HOUSE OF TRAVEL LTD trading as CALDER & LAWSON HOUSE OF TRAVEL; ORBIT TRAVEL PO Box 4219, Hamilton East, Hamilton, 3247 455 Grey Street, Hamilton DX: GB22517 Hamilton Ph: 07 856 9009 Fax: 07 856 2333 Website: www.cnl.co.nz Email: paulf@hot.co.nz Director/ Owner: Leen van Duin Director/Owner: Paul Forward General Manager Tours: Catherine Gerbich Operations Manager: Kirsten Tye Retail Manager: Maree Clark Sales Manager: Melissa Neal Selling Staff: 34 IATA: 24-3 0268 TAANZ No: 3174 CAPITAL TRAVEL LTD trading as CAPITAL TRAVEL PO Box 32, Wellington, 6140 Ground Floor, 10 Brandon Street, Wellington DX: SP20008 Wellington Ph: 04 499 9760 Fax: 04 499 9761 Website: www.capital.travel Email: fiona@capital.travel Director: Fiona Yaxley Selling Staff: 6 IATA: 24-3 4114 TAANZ No: 8143 CB SCOTT LTD trading as HARBOUR CITY TRAVEL PO Box 10451, The Terrace, Wellington, 6143 Cnr Featherston & Brandon Streets, Wellington DX: SP20063 Wellington Ph: 04 472 4294 Fax: 04 499 0117 Website: www.hct.co.nz Email: travel@hct.co.nz Manager: Chris Scott Manager: Barbro Scott Selling Staff: 4 IATA: 24-3 4292 TAANZ No: 3242 CBD TRAVEL LTD trading as UNITED TRAVEL CBD PO Box 1616, Auckland, 1140 41 Shortland Street, Auckland DX: CP20532 Auckland Ph: 09 308 1830 Fax: 09 308 1839 Website: www.unitedtravel.co.nz Email: sue@cbdunited.co.nz Owner: Sue Gartshore Selling Staff: 3 Approved Salesperson: 1 IATA: 24-3 0118 TAANZ No: 9560


FULL MEMBERS - DIRECTORY OF MEMBERS CHC (INTERNATIONAL) TRADING LTD trading as FOREMOST INTERNATIONAL TRAVEL P O Box 8766, Riccarton, Christchurch, 8440 232 Riccarton Road, Riccarton, Christchurch DX: WP26020 Christchurch Ph: 03 348 5698 Fax: 03 348 9867 Email: foremost@chcgroup.co.nz Managing Director: Daniel Chen Selling Staff: 5 IATA: 24-3 4074 TAANZ No: 4460 CHERRYWOOD TRAVEL LTD trading as CHERRYWOOD MONDO TRAVEL PO Box 8043, Cherrywood, Tauranga, 3145 Cherrywood Court, Cherrywood Drive, Tauranga DX: HB45001 Tauranga Ph: 07 576 2204 Fax: 07 576 2945 Website: www.mondotravel.co.nz Email: cherrywood@mondotravel.co.nz Director: Annie Sale Director: Cherie Snelgrove Selling Staff: 4 IATA: 24-3 3400 TAANZ No: 3235

CHINA TRAVEL SERVICE (NZ) LTD trading as CHINA TRAVEL SERVICE; CTS TOURS PO Box 105516, Auckland, 1143 Level 2, CTS House, 175 Queen Street, Auckland DX: CP21028 Auckland Ph: 09 309 6458 Fax: 09 309 6459 Website: www.chinatravel.co.nz Email: lisa@chinatravel.co.nz Manager: Lisa Li Selling Staff: 2 Approved Salesperson: 31 IATA ITOC: 24-3 4209; 24-3 4365 TAANZ No: 9140 CHINA TRAVEL SERVICE (NZ) LTD trading as CHINA TRAVEL SERVICE PO Box 105516, Auckland City, Auckland, 1143 Level 1, 29 Pearn Crescent, Northcote Centre, Auckland DX: BP65010 Auckland Ph: 09 418 5188 Fax: 09 309 5577 Email: ticket2@chinatravel.co.nz Supervisor: Bruce Bai (Bai Wei) Selling Staff: 2 non IATA: TAANZ No: 9367

CHINA HOLIDAYS TRAVEL GROUP (NZ) LTD trading as CHINA HOLIDAYS NZ PO Box 8327, Symonds Street, Auckland, 1150 6/184 Symonds Street, Grafton, Auckland DX: CP28505 Auckland Ph: 09 368 5588 Fax: 09 365 1576 Email: simon@bookchinaonline.com General Manager: John Crouch Management: Simon Hughes Selling Staff: 3 IATA: 24-3 4415 TAANZ No: 9468

CHINA TRAVEL SERVICE (NZ) LTD trading as CHINA TRAVEL SERVICE PO Box 13095, Armargh, Christchurch, 8141 790 Colombo Street, Christchurch DX: WP20807 Christchurch Ph: 03 365 6396 Fax: 03 365 6390 Email: maggie@chinatravel.co.nz Manager: Magdalena Chan Selling Staff: 2 non IATA: TAANZ No: 9389

CHINA NEW ZEALAND INTERNATIONAL TRAVEL LTD trading as CNZ INTERNATIONAL TRAVEL PO Box 7431, Wellesley Street, Auckland, 1141 Level 6, 87-89 Albert Street, Auckland Ph: 09 366 7116 Fax: 09 366 7114 Email: cnzit@xtra.co.nz Managing Director: Wendy Wang Selling Staff: 3 non IATA: TAANZ No: 5626

CHINA TRAVEL SERVICE (NZ) LTD trading as CHINA TRAVEL SERVICE Shop A2, Sommerville Shopping Court, 125 Meadowland Drive, Auckland, 2014 DX: EP82531 Auckland Ph: 09 535 2809 Fax: 09 537 1809 Email: ctshowick@chinatravel.co.nz Manager: Vincent Lu Selling Staff: 4 non IATA: TAANZ No: 9464

CHINA TOURS LTD trading as HARVEY WORLD TRAVEL NEW PLYMOUTH PO Box 8080, New Plymouth, 4342 31 Devon Street East, New Plymouth DX: NP91003 New Plymouth Ph: 06 769 9440 Fax: 06 758 2948 Website: www.harveyworld.co.nz/newplymouth Email: newplymouth@harveyworld.co.nz Manager: Toni Watene Manager: Taryn Burwell Selling Staff: 4 IATA: 24-3 2056 TAANZ No: 3197

CHINA TRAVEL SERVICE (NZ) LTD trading as CHINA TRAVEL SERVICE PO Box 105516, Auckland City, Auckland, 1143 Shop 9, 955 New North Road, Mt Albert, Auckland DX: CP21028 Auckland Ph: 09 855 6679 Fax: 09 815 9020 Email: mtalbert@chinatravel.co.nz Branch Manager: Liu Cong Selling Staff: 3 non IATA: TAANZ No: 9469 CHINA TRAVEL SERVICE (NZ) LTD trading as CHINA TRAVEL SERVICE Level 1, Silver Bell Supermarket, 83 Dominion Road, Mt Eden , Auckland, 1024 Ph: 09 638 6888 Email: dhs@chinatravel.co.nz Branch Manager: Xuying Song Selling Staff: 2 non IATA: TAANZ No: 9646

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CHINA TRAVEL SERVICE (NZ) LTD trading as CHINA TRAVEL SERVICE PO Box 11930, Manners St., Wellington Central, 6142 Ground Floor, Willbank House, 57 Willis St, Wellington Ph: 04 4999 668 Fax: 04 4999 958 Email: sales@chinatravel.co.nz Management: Jinmei Piao Selling Staff: 2 non IATA: TAANZ No: 9722 CHINA TRAVEL SERVICE (NZ) LTD trading as CHINA TRAVEL SERVICE PO Box 105516, Auckland Unit C, 8 Torrens Rd, East Tamaki, Auckland Selling Staff: 0 non IATA: TAANZ No: 9728 CJ & MA CAMPBELL PARTNERSHIP trading as CAMPBELLS WORLD TRAVEL PO Box 305, Stratford, 4352 240 Broadway, Stratford DX: NA95020 Stratford Ph: 06 765 5217 Fax: 06 765 5218 Website: www.campbellstravel.co.nz Email: campbells@campbellstravel.co.nz Proprietor/Manager: John Campbell Selling Staff: 2 IATA: 24-3 2861-4 TAANZ No: 3177 CLARKES TRAVEL AGENCY LTD trading as CLARKES TRAVEL AGENCY PO Box 40096, Upper Hutt, 5140 142 Main St, Upper Hutt DX: RP44506 Upper Hutt Ph: 04 528 3799 Fax: 04 527 9537 Website: www.clarkestravel.co.nz Email: clarkes.travel@xtra.co.nz Managing Director: Kas Steiner Selling Staff: 2 IATA: 24-3 0244 TAANZ No: 3188 CLASSIC PAC & INTERNATIONAL TRAVEL LTD trading as PACIFIC & INTERNATIONAL TRAVEL PO Box 22623, Otahuhu, Auckland, 1640 27 East Tamaki Road, Papatoetoe, Auckland DX: EP74519 Auckland Ph: 09 278 9305 Fax: 09 277 8202 Email: pacificintl@xtra.co.nz Director: John Mika Director: Ropeti Ng Shiu Selling Staff: 2 non IATA: TAANZ No: 3189 CLASSIC TRAVEL 2008 LTD trading as CLASSIC TRAVEL PO Box 33612, Takapuna, Auckland, 0622 33 Anzac Street, Takapuna DX: BP66082 Takapuna Ph: 09 486 4565 Fax: 09 489 5601 Email: classictravel@paradise.net.nz Management: Raewyn Sandford Management: Sharon Crowther Director: Terry Emms Management: Ross McCormick Selling Staff: 4 IATA: 24-3 0214 TAANZ No: 9693

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DIRECTORY OF MEMBERS - FULL MEMBERS COLIN PERRY TRAVEL SERVICE LTD trading as UNITED TRAVEL PORIRUA 5 Cobham Court, Porirua, 5022 DX: SP32527 Porirua Ph: 04 237 5525 Fax: 04 237 6499 Website: www.unitedtravel.co.nz Email: info@travelman.co.nz Director: Colin Perry Selling Staff: 5 IATA: 24-3 0232 TAANZ No: 3528 CONVERGENCE GROUP LTD trading as CONVERGENCE GROUP 554 Victoria Street, Hamilton, 3204 554 Victoria Street, Hamilton Ph: 07 839 1157 Fax: 07 839 1156 Website: www.baihui.com Email: baihuigroup@hotmail.com Director: Yan Shi Selling Staff: 5 IATA: 24-3 4442 TAANZ No: 9580 CONWAY TRAVEL CENTRE LTD trading as CONWAY UNITED TRAVEL PO Box 334, Ashburton, 7740 143 West Street, Ashburton DX: WA30024 Ashburton Ph: 03 308 8219 Fax: 03 308 1264 Website: www.unitedtravel.co.nz Email: richard@conwaytravel.co.nz Managing Director: Richard Conway Director: Angela Conway Selling Staff: 2 IATA: 24-3 0611 TAANZ No: 3191 CORPORATE TRAVEL MANAGEMENT (NEW ZEALAND) LTD trading as CORPORATE TRAVEL MANAGEMENT PO Box 3744, Shortland Street, Auckland, 1140 First Floor, 333 Remuera Road, Auckland DX: CX 10173 Auckland Ph: 09 529 0888 Fax: 09 529 0892 Website: www.travelctm.co.nz Email: laura-julian@cavaliertravel.co.nz General Manager: John Lewis Selling Staff: 12 IATA: 24-3 0092; 24-3 4460 TAANZ No: 9682 COX WORLD TRAVEL LTD trading as COX WORLD TRAVEL PO Box 207, Napier, 4140 58 Dalton Street, Napier Ph: 06 835 8574 Email: eric@coxworldtravel.co.nz Managing Director: Peter Cox Manager: Eric Cox Selling Staff: 3 IATA: 24-3 0870 TAANZ No: 3196

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CROATIA TIMES TRAVEL LTD trading as CROATIA TIMES TRAVEL PO Box 104056, Lincoln North, Waitakere, Auckland, 0654 182 Lincoln Road, Henderson, Auckland DX: DP92014 Lincoln North Ph: 09 838 7700 Fax: 09 838 7722 Email: marija@cttravel.co.nz Manager: Marija Kapiteli Director: Tonci Antunovich Director: Ratico Kapiteli Selling Staff: 5 IATA: 24-3 4046 TAANZ No: 4332 CRUISE HOLIDAYS (NZ) LTD trading as CRUISE HOLIDAYS (NZ) LTD PO Box 28887, Remuera, Auckland, 1541 3a, 95 Ascot Ave , Greenlane, Auckland DX: CP33028 Auckland Ph: 09 523 7788 Fax: 09 523 7780 Email: david@cruising.co.nz Director: David Bunn Selling Staff: 3 IATA: 24-3 4402 TAANZ No: 9485 DENISE TINDLE TRAVEL LTD trading as WORLD TRAVELLERS KING COUNTRY PO Box 193, Otorohanga, 3940 26 Maniapoto St, Otorohanga DX: GA29510 Otorohanga Ph: 07 873 8242 Fax: 07 873 8762 Website: www.wtkc.co.nz Email: info@wtkc.co.nz Managing Director: Denise Knutson Director: Phillip Tindle Selling Staff: 5 IATA: 24-3 0190 TAANZ No: 3200 DILUSSO TRUST trading as TRAVEL OPTIONS UNITED TRAVEL PO Box 121, Whitianga, 3542 75 Albert St, Whitianga DX: HA44503 Whitianga Ph: 07 866 4356 Fax: 07 866 4698 Website: www.traveloptions.co.nz Email: traveloptions@xtra.co.nz Proprietor: Monett Johnston Selling Staff: 4 IATA: 24-3 0060 TAANZ No: 3509 DIVE FISH SNOW TRAVEL LTD trading as DIVE FISH SNOW TRAVEL 39A Apollo Drive, Mairangi Bay, Auckland, 0632 Ph: 09 479 2210 Fax: 09 479 2214 Website: www.divefishsnow.co.nz Email: travel@divefishsnow.co.nz Director: Ron Blake Selling Staff: 7 IATA: 24-3 4197 TAANZ No: 3691

Travel Industry Directory and Information Guide 2012

DNV LIMITED trading as KILBIRNIE TRAVEL PO Box 14648, Wellington, 6022 29 Bay Rd, Kilbirnie, Wellington Ph: 04 3878 669 Fax: 04 3878 655 Email: alpesh152207@hotmail.com Managing Director: Alpesh Patel Selling Staff: 2 IATA: 24-3-3533 TAANZ No: 9720 DONELLA J BUTTIMORE - SOLE TRADER trading as HARVEY WORLD TRAVEL WHAKATANE PO Box 338, Whakatane, 3120 45 Kakahoroa Drive, Esplanade Mall, Whakatane DX: JA31508 Whakatane Ph: 07 307 0122 Fax: 07 307 0387 Website: www.harveyworld.co.nz/whakatane Email: whakatane@harveyworld.co.nz Owner: Donella Buttimore Selling Staff: 6 IATA: 24-3 2268 TAANZ No: 9604 DREAM HOLIDAYS NEW ZEALAND LTD trading as HARVEY WORLD TRAVEL WELLINGTON CITY Cable Car Centre, Level 1, 280-292 Lambton Quay, Wellington, 6004 Cable Car Centre, Level 1, 282 Lambton Quay, Wellington DX: SP22507 Wellington Ph: 04 473 1199 Fax: 04 473 1339 Website: www.harveyworld.co.nz/wellingtoncity Email: wellingtoncity@harveyworld.co.nz Director / Manager: Bruce Blacklock Director: Peter Blacklock Selling Staff: 3 IATA: 24-3 4057 TAANZ No: 9561 DUNWELL INVESTMENTS LTD trading as HARVEY WORLD TRAVEL PALMERSTON NORTH 103 Broadway Avenue, Palmerston North, 4410 DX: PP80061 Palmerston North Ph: 06 357 4605 Fax: 06 359 3279 Website: www.harveyworld.co.nz/palmerstonnorth Email: palmerstonnorth@harveyworld.co.nz Manager: Kim Dunwell Director: Mark Dunwell Selling Staff: 4 IATA: 24-3 0055 TAANZ No: 9666 EASYBOOK TRAVEL (2006) LTD trading as UNITED TRAVEL TARADALE PO Box 7531, Taradale, Napier, 4141 261 Gloucester Street, Taradale, Napier DX: MP72004 Taradale Ph: 06 845 9030 Fax: 06 844 0979 Website: www.unitedtravel.co.nz Email: taradale@unitedtravel.co.nz Manager: Anne Worley Selling Staff: 3 Approved Salesperson: 1 IATA: 24-3 4227 TAANZ No: 9472


FULL MEMBERS - DIRECTORY OF MEMBERS EDUCATIONAL TRAVEL INTERNATIONAL LTD trading as EDUCATIONAL TRAVEL INTERNATIONAL PO Box 19438, Avondale, Auckland, 1026 21 Tony Segedin Drive, Avondale, Auckland Ph: 09 828 9706 Fax: 09 828 9709 Website: www.eti.co.nz Email: info@eti.co.nz Managing Director: Shane Cockayne Managing Director: Roy Vaughan Selling Staff: 3 IATA: 24-3 4161 TAANZ No: 8720 ELLETT ENTERPRISES LTD trading as UNITED TRAVEL BIRKENHEAD PO Box 34796, Birkenhead, Auckland, 0746 20 Birkenhead Avenue, Birkenhead, Auckland DX: BP65533 Auckland Ph: 09 480 0402 Fax: 09 480 0302 Website: www.unitedtravel.co.nz Email: caroline@unitedbirkenhead.co.nz Managing Director: Caroline Ellett Selling Staff: 2 IATA: 24-3 4047 TAANZ No: 4386 ELLIOTT TRAVEL LTD trading as WORLD TRAVELLERS ELLIOTT TRAVEL PO Box 1009, Gisborne, 4040 183 Gladstone Rd, Gisborne DX: LP78558 Gisborne Ph: 06 868 4129 Fax: 06 867 8591 Website: www.elliottravel.co.nz Email: gisborne@worldtravellers.co.nz Managing Director: Graham Elliott Selling Staff: 4 IATA: 24-3 0273 TAANZ No: 3213 ELTHAM TRAVEL CENTRE LTD trading as UNITED TRAVEL ELTHAM PO Box 83, Eltham, 4353 66 Bridge Street, Eltham DX: NX10005 Eltham Ph: 06 764 7431 Fax: 06 764 7413 Website: www.unitedtravel.co.nz Email: eltham@unitedtravel.co.nz Managing Director: Patrick Dyer Manager: Clyde Whitmore Selling Staff: 4 IATA: 24-3 4029 TAANZ No: 3413 EVA ENTERPRISES LTD trading as TRAVELSMART MANNERS ST PO Box 11125, Wellington, 6011 44 Manners Street, Wellington DX: SP25503 Wellington Ph: 04 385 3642 Fax: 04 385 3647 Website: www.travelsmart.co.nz Email: jitesh@tsmanners.co.nz Manager: Jitesh Mistry Selling Staff: 2 Approved Salesperson: 1 IATA: 24-3 4351 TAANZ No: 9282

EXCEL TRAVEL LTD trading as EXCEL TRAVEL PO Box 6701, Wellesley St , Auckland 1141 Suite 2, Level 6, Data Centre, 220 Queen St, Auckland Ph: 09 3666 886 Fax: 09 3666 883 Website: www.excel2011.com Email: travel@excel2011.com Director: Lan LIU Selling Staff: 5 IATA: 24-3-4494 TAANZ No: 9713 EXCLUSIVE TRAVEL PETONE LTD trading as PETONE UNITED TRAVEL PO Box 38445, Wellington Mail Centre, Lower Hutt, Wellington, 5045 Cnr Jackson & Cuba Streets, Petone, Wellington DX: RP40022 Wellington Ph: 04 568 8039 Fax: 04 568 9609 Website: www.unitedtravel.co.nz Email: travel@petonetravel.co.nz Manager: Louise Reedy Managing Director: Paul Borrie Selling Staff: 3 IATA: 24-3 3311 TAANZ No: 3216 EXECUTIVE TRAVEL LTD trading as EXECUTIVE TRAVEL; COUNTIES UNITED TRAVEL PO Box 72459, Papakura, Auckland, 2244 Shop 10, Roselands Shopping Centre, Papakura, Auckland DX: EP76533 Auckland Ph: 09 295 0000 Fax: 09 299 9953 Website: www.executivetravel.co.nz Email: info@executivetravel.co.nz Director: Kevin Weston Accounts Manager: Jeanette Lockwood General Manager: Nicola Jamieson Selling Staff: 11 Approved Salesperson: 4 IATA: 24-3 1414; 24-3 4257 TAANZ No: 3236 EXECUTIVE TRAVEL LTD trading as HRG NEW ZEALAND PO Box 33323, Takapuna, 0622 Level 1, 18 Northcroft Street, Takapuna, Auckland DX: BP66512 North Shore Ph: 09 488 0444 Fax: 09 486 1613 Website: www.hrgworldwide.com Email: info@hrgworldwide.com Team Leader: Mandy Nicod Selling Staff: 4 IATA: 24-3-4257 TAANZ No: 9625 EXPERIENCE GROUP TRAVEL LTD trading as EXPERIENCE GROUP TRAVEL PO Box 1440, Shortland Street, Auckland, 1140 Level 1, 63 Fort Street, Auckland Ph: 09 304 0352 Fax: 09 304 0356 Website: www.experiencegrouptravel.co.nz Email: info@experiencegrouptravel.co.nz Managing Director: Warren Barclay Director: Justin Ellis General Manager: Philippa Beams Finance Manager: Mathew Kenny Selling Staff: 2 IATA: 24-3 4486 5 TAANZ No: 9689

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FEILDING TRAVEL LTD trading as FEILDING UNITED TRAVEL PO Box 199, Feilding, 4740 27 Manchester Square, Feilding DX: PA84009 Feilding Ph: 06 323 8667 Fax: 06 323 8665 Website: www.unitedtravel.co.nz Email: rosc@feildingunited.co.nz Director: Rosalind Chapman Selling Staff: 4 IATA: 24-3 0223 TAANZ No: 3392 FERRYMEAD UNITED TRAVEL 2001 LTD trading as FERRYMEAD UNITED TRAVEL 2001 Unit 5, 960 Ferry Road, Ferrymead, Christchurch, 8023 DX: WP27701 Christchurch Ph: 03 384 2700 Fax: 03 384 2713 Website: www.unitedtravel.co.nz Email: melissa@ferrymeadunited.co.nz Director: Melissa Landrebe Selling Staff: 3 IATA: 24-3 4098 TAANZ No: 4746 FIJI & PACIFIC HOLIDAY SPECIALISTS LTD trading as OUR PACIFIC PO Box 147312, Ponsonby, Auckland, 1011 The Villa, 84 College Hill, Freemans Bay, Auckland DX: CP30021 Auckland Ph: 09 360 8274 Fax: 09 360 8275 Website: www.ourpacific.co.nz Email: info@pacificholidays.co.nz Managing Director: Rick Felderhof Selling Staff: 4 IATA: 24-3 4386 TAANZ No: 9470 FIRST TRAVEL GROUP LTD trading as FIRST TRAVEL GROUP; LIFESTYLE HOLIDAYS PO Box 2926, Shortland Street, Auckland, 1140 Level 4, 187 Broadway, Newmarket, Auckland DX: CX10156 Auckland Ph: 09 524 0524 Fax: 09 523 5642 Email: andrew@first-travel-group.co.nz Executive Chairman: Tim Tapper General Manager: Malcolm MacLeod Managing Director: Andrew Bowman Selling Staff: 10 IATA OTOC: 24-3 4146; 24-3 4167 TAANZ No: 3279 FLIGHTWORLD UNITED TRAVEL LTD trading as UNITED TRAVEL TAURANGA PO Box 407, Tauranga, 3140 Shop 9, Piccadilly Arcade, Seventh Avenue, Tauranga DX: HP40074 Tauranga Ph: 07 577 9957 Fax: 07 577 9950 Website: www.unitedtravel.co.nz Email: alec@flightworld.co.nz Managing Director: Alec Were Selling Staff: 5 IATA: 24-3 3388 TAANZ No: 3565

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DIRECTORY OF MEMBERS - FULL MEMBERS FOUR SEASONS TRAVEL LTD trading as FOUR SEASONS TRAVEL PO Box 58835, Botany, Manukau, 2163 Bishop’s Gate Business Centre, 32/2 Bishop Dunn Place, Botany South, Manukau DX: EP84016 Auckland Ph: 09 272 9208 Fax: 09 272 9209 Website: www.FourSeasonsTravel.co.nz Email: DGB@FourSeasonsTravel.co.nz Managing Director: Derek G Bowman Selling Staff: 4 IATA: 24-3 4390 TAANZ No: 9474

GAYLE MILLER TRAVEL LTD trading as GAYLE MILLER UNITED TRAVEL PO Box 5, Matamata, 3440 57 Broadway, Matamata DX: GA27022 Matamata Ph: 07 888 8034 Fax: 07 888 8033 Website: www.unitedtravel.co.nz Email: mtm.unitedtvl@xtra.co.nz Managing Director: Gayle Miller Selling Staff: 1 Approved Salesperson: 1 IATA: 24-3 2334 TAANZ No: 3224

FRONTIER TRAVEL LTD trading as FRONTIER TRAVEL PO Box 99557, Newmarket, Auckland, 1149 Level 1, 206 Jervois Rd, Herne Bay, Auckland DX: CP29511 Ponsonby Ph: 09 376 1152 Fax: 09 376 1132 Website: www.frontiertravel.co.nz Email: paul@frontiertravel.co.nz Manager: Paul Safe Selling Staff: 3 Approved Salesperson: 22 IATA: 24-3 4316 TAANZ No: 9375

GILPIN CORPORATE TRAVEL LTD trading as GILPIN TRAVEL PO Box 99381, Newmarket, Auckland, 1149 Level 1, 14 Maidstone Street, Grey Lynn, Auckland DX: CP31045 Auckland Ph: 09 361 4730 Fax: 09 361 4731 Website: www.gilpin.co.nz Email: keith@gilpin.co.nz Managing Director: Keith Sumner Selling Staff: 13 Approved Salesperson: 3 IATA: 24-3 4266 TAANZ No: 9271

GAIA TRAVEL LIMITED trading as HARVEY WORLD TRAVEL NEWMARKET PO Box 9871, Newmarket, Auckland, 1023 10 Kingdon St, Newmarket, Auckland DX: CP31042 Auckland Ph: 09 524 2137 Fax: 09 524 0486 Website: www.harveyworld.co.nz Email: jason.kendall@harveyworld.co.nz Manager: Jason Kendall Selling Staff: 3 Approved Salesperson: 1 IATA: 24-3 0299 TAANZ No: 9680

GISBORNE SHIPPING & TRAVEL LTD trading as HARVEY WORLD TRAVEL GISBORNE; ONLINE SPORTS TOURS PO Box 57, Gisborne, 4040 37 Bright St, Gisborne DX: LP78523 Gisborne Ph: 06 868 7700 Fax: 06 867 8366 Website: www.harveyworld.co.nz/gisborne Email: gisborne@harveyworld.co.nz Manager: Dawson Hardacre Selling Staff: 2 IATA: 24-3 2513 TAANZ No: 3227

GAIL SANDERS TRAVEL LTD trading as GAIL SANDERS TRAVEL Shop 14, 945a New North Road, Mt Albert, Auckland, 1025 DX: CP40002 Auckland Ph: 09 815 1058 Fax: 09 815 1094 Email: gsanders@xtra.co.nz Managing Director: Gail Sanders Selling Staff: 1 IATA: 24-3 3430 TAANZ No: 3222

GLEN INNES TRAVEL LTD trading as GLEN INNES TRAVEL PO Box 18203, Glen Innes, Auckland, 1743 20 Mayfair Place, Glen Innes, Auckland DX: EX10983 Auckland Ph: 09 528 9894 Fax: 09 528 0482 Email: gleninnes@xtra.co.nz Managing Director: Alison Izard Selling Staff: 2 IATA: 24-3 0068 TAANZ No: 3228

GALAXY TRAVEL LTD trading as WORLD TRAVELLERS GALAXY TRAVEL PO Box 12062, Rotorua South, Rotorua, 3010 1183 Amohau Street, Rotorua DX: JP30055 Rotorua Ph: 07 349 7444 Fax: 07 346 1844 Website: www.galaxytravel.co.nz Email: info@galaxytravel.co.nz Travel Manager/Director: Joanna Corbett Managing Director: Craig Corbett Manager: Maree Kinder Selling Staff: 4 IATA: 24-3 0032 TAANZ No: 3223

GLOBAL TRAVEL MANAGEMENT LTD trading as GLOBAL TRAVEL MANAGEMENT PO Box 109483, Newmarket, Auckland, 1149 Suite 6, 125 Grafton Road, Grafton, Auckland DX: CP31024 Auckland Ph: 09 377 0780 Fax: 09 377 0789 Email: james@globaltravelpartners.com Director: James Langton Selling Staff: 3 IATA: 24-3 4294 TAANZ No: 9209

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Travel Industry Directory and Information Guide 2012

GODWIT TRAVEL CORPORATION (AUCKLAND) LTD trading as GODWIT TRAVEL CORPORATION PO Box 4272, Shortland Street, Auckland, 1140 25A Dell Street, Remuera, Auckland DX: Ph: 09 520 3868 Fax: 09 520 6687 Email: godwittravel@xtra.co.nz Director: James Wong Selling Staff: 2 IATA: 24-3 3301 TAANZ No: 3232 GP HOLIDAY SHOPPE LTD trading as HARVEY WORLD TRAVEL BROWNS BAY PO Box 35300, Browns Bay, Auckland, 0753 24 Clyde Road, Browns Bay, Auckland DX: BP62025 Auckland Ph: 09 478 4416 Fax: 09 478 4693 Website: www.harveyworld.co.nz/brownsbay Email: brownsbay@harveyworld.co.nz Manager: Robert Schroder Selling Staff: 3 IATA: 24-3 0300 TAANZ No: 4372 GP HOLIDAY SHOPPE LTD trading as HARVEY WORLD TRAVEL BOTANY TOWN Shop 31 Park Way, Botany Town Centre, Auckland, 2010 DX: EP84003 Auckland Ph: 09 277 2010 Fax: 09 277 2011 Website: www.harveyworld.co.nz/botany Email: botany@harveyworld.co.nz Manager: Anne-Marie Butler Manager: Michelle Savusa Selling Staff: 4 IATA: 24-3 4177 TAANZ No: 9184 GP HOLIDAY SHOPPE LTD trading as HARVEY WORLD TRAVEL LOWER HUTT PO Box 30244, Lower Hutt, 5040 Shop 5, Audi House, 91 Queens Drive, Lower Hutt DX: RP42077 Lower Hutt Ph: 04 569 7504 Fax: 04 569 7935 Website: www.harveyworld.co.nz/lowerhutt Email: lowerhutt@harveyworld.co.nz Manager: Joanne Mann Selling Staff: 3 IATA: 24-3 2266 TAANZ No: 9133 GP HOLIDAY SHOPPE LTD trading as HARVEY WORLD TRAVEL ROTORUA P O Box 1062, Rotorua, 3040 1235 Tutanekai Street, Rotorua DX: JP30123 Rotorua Ph: 07 349 4130 Fax: 07 348 5046 Website: www.harveyworld.co.nz/rotorua Email: rotorua@harveyworld.co.nz Manager: Deborah Kay Assistant Manager: Greig Lysaght Selling Staff: 4 Approved Salesperson: 1 IATA: 24-3 0290 TAANZ No: 3064


FULL MEMBERS - DIRECTORY OF MEMBERS GP HOLIDAY SHOPPE LTD trading as HARVEY WORLD TRAVEL WANGANUI Shop 32, Trafalgar Sq Centre, Taupo Quay, Wanganui, 4500 DX: PA87026 Wanganui Ph: 06 348 8190 Fax: 06 345 2257 Website: www.harveyworld.co.nz/wanganui Email: wanganui@harveyworld.co.nz Manager: Leanne Comrie Selling Staff: 3 IATA: 24-3 0286 TAANZ No: 3164 GP HOLIDAY SHOPPE LTD trading as UNITED TRAVEL REMUERA 333 Remuera Road, Remuera, Auckland, 1050 DX: CP 33013 Auckland Ph: 09 520 8330 Fax: 09 520 8331 Email: travel@utremuera.co.nz Manager: Mary Phillips Selling Staff: 3 IATA: 24-3 0300 TAANZ No: 9676 GREEN LITE LTD trading as GREEN LITE TRAVEL PO Box 99177, Newmarket, Auckland, 1149 Level 4, 44 Khyber Pass Road, Newmarket, Auckland DX: CP31004 Auckland Ph: 09 377 4657 Fax: 09 377 4658 Website: www.greenlitetravel.co.nz Email: finance@greenlitetravel.co.nz Managing Director: Maria Nowak Selling Staff: 3 IATA: 24-3 4118 TAANZ No: 8289 GREENWOODS CORNER TRAVEL (1987) LTD trading as PANWORLD TRAVEL Unit B, 6b Savill Drive, Mangere East, Auckland, 2024 DX: EP74512 Auckland Ph: 09 276 1026 Fax: 09 276 1024 Email: nimesh@panworld.co.nz Managing Director: Nimesh Kumar Amin Manager: Marietta Schwalger Selling Staff: 6 IATA: 24-3 4100 TAANZ No: 3405 GURU TRAVEL LTD trading as GURU TRAVEL Level 1, 822 Manukau Road, Auckland, 1061 DX: EP70520 Auckland Ph: 09 624 5005 Fax: 09 624 5006 Email: team@gurutravel.co.nz Manager: Sudha Sharma Selling Staff: 3 IATA: 24-3 4252 TAANZ No: 3589 GURU TRAVEL LTD trading as GURU TRAVEL PO Box 24119, Royal Oak, Auckland, 1345 2 White Swan Road, Mt Roskill, Auckland DX: EP70520 Auckland Ph: 09 627 5995 Fax: 09 627 5996 Email: team@gurutravel.co.nz Manager: Chandra Kumar Selling Staff: 2 non IATA: TAANZ No: 9456

GUTHREY EXPORT UNITED TRAVEL LTD trading as UNITED TRAVEL TOWER JUNCTION PO Box 9094, Christchurch, 8011 Shop V3, Tower Junction, 55 Clarence St, Christchurch DX: WP21402 Christchurch Ph: 03 365 4439 Fax: 03 366 6899 Website: www.unitedtravel.co.nz Email: sandra@guthreyexport.co.nz Managing Director: Sandra Toland Chairman: Peter Guthrey Selling Staff: 6 IATA: 24-3 3350 TAANZ No: 9291

HARVEY WORLD TRAVEL (MT MAUNGANUI) LTD trading as HARVEY WORLD TRAVEL MT MAUNGANUI PO Box 5135, Mt Maunganui, 3150 149 Maunganui Road, Mt Maunganui DX: HB41523 Mt Maunganui Ph: 07 572 3040 Fax: 07 572 3050 Website: www.harveyworld.co.nz/themount Email: mtmaunganui@harveyworld.co.nz Managing Director: Elizabeth Sherry Selling Staff: 1 IATA: 24-3 4288 TAANZ No: 9594

H.I.S. NEW ZEALAND LTD trading as H.I.S. NEW ZEALAND LTD PO Box 105701, Auckland City, 1010 Level 2, 63 Albert Street, Auckland DX: CP18011 Auckland Ph: 09 336 1336 Fax: 09 336 1334 Website: www.histravel.co.nz Email: info@histravel.co.nz Assistant Manager: Yuko Dempster Area Manager (Administration): Jason Brereton South Pacific Area Manager: Masaya Shimada Selling Staff: 4 non IATA ITOC: TAANZ No: 9668

HARVEY WORLD TRAVEL CENTRAL HAWKES BAY LTD trading as HARVEY WORLD TRAVEL WAIPUKURAU 49B Ruataniwha St , Waipukurau, Hawkes Bay, 4200 Ph: 06 8588 140 Fax: 06 8588 478 Website: www.harveyworld.co.nz/waipukurau Email: ellen.lee@harveyworld.co.nz Director: Ellen Lee Selling Staff: 2 non IATA: TAANZ No: 9723

HAISAI TRAVEL LTD trading as HAISAI TRAVEL PO Box 232, Christchurch, 8140 Level 4, 137 Hereford Street, Christchurch DX: WP21304 Christchurch Ph: 03 377 8131 Fax: 03 377 8131 Email: takashis@ihug.co.nz Manager: Takashi Shimizu Selling Staff: 2 IATA: 24-3 4380 TAANZ No: 9455 HAPPY TOUR LTD trading as NEW WORLD TRAVEL PO Box 100002 , North Shore , North Shore City, 0745 20A Link Drive, Wairau Valley, Auckland Ph: 09 443 1000 Fax: 09 444 7788 Email: happytour64@yahoo.co.kr Managing Director: Juyeon Song Selling Staff: 2 IATA: 24-3 4399 TAANZ No: 9401 HARDY TRAVEL AGENCY LTD trading as TRAVELSMART NELSON 253 Trafalgar Street, Nelson, 7010 DX: WC70019 Nelson Ph: 03 546 9229 Fax: 03 546 9227 Website: www.travelsmart.co.nz Email: robyn@tsnelson.co.nz Director: Robyn Neil Selling Staff: 3 Approved Salesperson: 2 IATA: 24-3 0135 TAANZ No: 3061

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HARVEY WORLD TRAVEL MAIRANGI BAY LTD trading as HARVEY WORLD TRAVEL MAIRANGI BAY PO Box 65210, Mairangi Bay, North Shore City, Auckland, 0754 437 Beach Road, Mairangi Bay, Auckland DX: BP62509 Auckland Ph: 09 478 5663 Fax: 09 478 5680 Website: www.harveyworld.co.nz/mairangibay Email: mairangibay@harveyworld.co.nz Managing Director: Len Carpenter Selling Staff: 3 IATA: 24-3 3506 TAANZ No: 3302 HARVEY WORLD TRAVEL MASTERTON LTD trading as HARVEY WORLD TRAVEL MASTERTON PO Box 608, Masterton, 5840 12 Perry Street, Masterton DX: PA89017 Masterton Ph: 06 378 2454 Fax: 06 378 2455 Website: www.harveyworld.co.nz/masterton Email: masterton@harveyworld.co.nz Director: Laura Dawes Director: Leigh Feast Selling Staff: 5 IATA: 24-3 0654 TAANZ No: 3397 HAVELOCK TRAVEL LTD trading as TRAVELSMART HAVELOCK NORTH PO Box 8494, Havelock North, 4157 Shop 4, Porter Drive, Havelock North DX: MA76504 Havelock North Ph: 06 877 4219 Fax: 06 877 4217 Website: www.travelsmart.co.nz Email: enimon@tshavelocknorth.co.nz Director/Manager: Erin Nimon Selling Staff: 2 IATA: 24-3 0027 TAANZ No: 3310

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DIRECTORY OF MEMBERS - FULL MEMBERS HEERLEN LTD trading as TRAVELSMART NAPIER PO Box 352, Napier, 4140 Unit 6, Civic Court, 50 Dickens Street, Napier DX: MP70055 Napier Ph: 06 835 2222 Fax: 06 835 4211 Website: www.travelsmart.co.nz Email: jackie@tsnapier.co.nz Manager: Jackie Setz Selling Staff: 3 Approved Salesperson: 2 IATA: 24-3 3473 TAANZ No: 3146 HELEN SOUTHEY HOUSE OF TRAVEL LTD trading as HELEN SOUTHEY HOUSE OF TRAVEL PO Box 662, Masterton, 5840 158 Queen St, Masterton DX: PA89028 Masterton Ph: 06 378 8848 Fax: 06 378 8132 Website: www.houseoftravel.co.nz Email: helens@hot.co.nz Managing Director: Helen Southey Manager: Colin Southey Selling Staff: 4 IATA: 24-3 3538 TAANZ No: 3628 HILLSBOROUGH TRAVEL LTD trading as TRAVELSMART WAIUKU PO Box 190, Waiuku, 2341 19 Queen Street, Waiuku DX: EP77502 Waiuku Ph: 09 235 9614 Fax: 09 235 8157 Website: www.travelsmart.co.nz Email: trevor@tswaiuku.co.nz Director: Trevor Adkins Selling Staff: 5 IATA: 24-3 0167 TAANZ No: 3394 HILLSBOROUGH TRAVEL LTD trading as TRAVELSMART PUKEKOHE PO Box 610, Pukekohe, 2340 153 King Street, Pukekohe DX: EP77032 Pukekohe Ph: 09 237 1888 Fax: 09 238 3801 Website: www.travelsmart.co.nz Email: travel@tspukekohe.co.nz Director: Trevor Adkins Selling Staff: 3 IATA: 24-3 4273 TAANZ No: 9650 HOLIDAY TRAVEL (NZ) LTD trading as HOLIDAY TRAVEL P O Box 109368, Newmarket, Auckland, 1149 Shop 25, Remuera Mall, 319 Remuera Road, Remuera, Auckland DX: CP33020 Auckland Ph: 09 523 0028 Fax: 09 523 0029 Email: holidayt@ihug.co.nz Director: Chia-Ham Lu Selling Staff: 4 IATA: 24-3 4192; FIT-116 TAANZ No: 9103

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HOLIDAY TRAVEL MANAGEMENT LTD trading as HOLIDAY TRAVEL MANAGEMENT PO Box 106-470, Auckland City L1 30-34 Swanson St, Auckland City Ph: 09 300 1299 Fax: 09 300 1295 Website: www.holidaytravelnz.co.nz Email: htm@holidaytravelnz.co.nz Manging Director: Li-Ming GUO Selling Staff: 3 non IATA: TAANZ No: 9719 HOLIDAY WORLD OF TRAVEL LTD trading as HOLIDAY WORLD OF TRAVEL 115 The Strand, Whakatane, 3120 DX: JA31523 Whakatane Ph: 07 308 8399 Fax: 07 307 0865 Website: www.holidayworld.co.nz Email: george@holidayworld.co.nz Manager: George Chambers Selling Staff: 3 IATA: 24-3 0682 TAANZ No: 3171 HOLLAND CLARKE AND BEATSON LTD trading as HOLLAND CLARKE AND BEATSON PO Box 9073, Tower Junction, 8149 245 Blenheim Road, Upper Riccarton, Christchurch DX: WX10016 Christchurch Ph: 03 963 7000 Fax: 03 963 7001 Website: www.hcbtravel.co.nz Email: info@hcbtravel.co.nz Chairman: Warwick Beatson Director: Jacquie Holland Director: Sarah Clarke Selling Staff: 5 IATA: 24-3 0095 TAANZ No: 9691 HOUSE OF TRAVEL ALBANY LTD trading as HOUSE OF TRAVEL ALBANY PO Box 133, Albany Village, North Shore City, 0755 100 Don McKinnon Drive, Northridge Plaza, Albany, Auckland DX: BP61510 Auckland Ph: 09 414 1680 Fax: 09 414 1689 Website: www.houseoftravel.co.nz Email: timm@hot.co.nz Consultant: Angela Nunn Director: Tim Malone Selling Staff: 4 IATA: 24-3 3438 TAANZ No: 9584 HOUSE OF TRAVEL ALEXANDRA LTD trading as HOUSE OF TRAVEL ALEXANDRA PO Box 432, Alexandra, 9340 65 Tarbert Street, Alexandra DX: ZP96007 Alexandra Ph: 03 448 8031 Fax: 03 448 6730 Website: www.houseoftravel.co.nz Email: adyson@hot.co.nz Owner/Operator: Aaron Dyson Selling Staff: 2 IATA: 24-3 3411 TAANZ No: 3094

Travel Industry Directory and Information Guide 2012

HOUSE OF TRAVEL AT ORBIT LTD trading as ORBIT CORPORATE TRAVEL PO Box 9147, Tower Junction, Christchurch, 8149 114 Wrights Road, Addington, Christchurch DX: WX11148 Christchurch Ph: 03 339 3440 Fax: 03 339 3740 Website: www.orbit.co.nz Email: marc@orbit.co.nz Operations Manager: Melanie Veal Retail Manager: Paula Waldeck Events Manager: Jodi Skidmore Director: Alistair Cran Director: Marc Bartram Finance & Adm Manager: Sonia AdamsRichardson Selling Staff: 14 IATA: 24-3 0078 TAANZ No: 3396 HOUSE OF TRAVEL AUCKLAND CITY LTD trading as HOUSE OF TRAVEL AUCKLAND CITY PO Box 37334, Parnell, Auckland, 1151 161 Parnell Road, Parnell, Auckland DX: CP31505 Auckland Ph: 09 355 7500 Fax: 09 355 7506 Website: www.orbit.co.nz Email: auckland@orbit.co.nz Finance Manager: Val Bloomfield Managing Director: Mark O’Donnell Selling Staff: 28 IATA: 24-3 3509 TAANZ No: 3723 HOUSE OF TRAVEL BALCLUTHA LTD trading as HOUSE OF TRAVEL BALCLUTHA PO Box 234, Balclutha, 9240 Arcade 84, 35 Clyde Street, Balclutha DX: YP83007 Balclutha Ph: 03 418 3434 Fax: 03 418 1983 Website: www.houseoftravel.co.nz Email: balclutha@hot.co.nz Manager: Rachel Heller Manager: Maxine Agnew Selling Staff: 3 IATA: 24-3 4350 TAANZ No: 4333 HOUSE OF TRAVEL BARRINGTON LTD trading as HOUSE OF TRAVEL BARRINGTON P O Box 33099, Barrington, Christchurch, 8244 Shop T14 Barrington Shopping Centre, 256 Barrington Street, Christchurch DX: WP23006 Christchurch Ph: 03 331 7182 Fax: 03 331 7186 Website: www.houseoftravel.co.nz Email: barrington@hot.co.nz Owner: Steve Marshall Selling Staff: 4 IATA: 24-3 4332 TAANZ No: 9392


FULL MEMBERS - DIRECTORY OF MEMBERS HOUSE OF TRAVEL BOTANY JUNCTION LTD trading as HOUSE OF TRAVEL BOTANY JUNCTION Unit 37A, Corner Te Irirangi Drive & Ormiston Road, Botany Junction, Auckland, 2141 DX: EP83015 Auckland Ph: 09 273 3330 Fax: 09 273 3331 Website: www.houseoftravel.co.nz Email: botany@hot.co.nz Director: Karen Murphy Director: Katrina Cole Selling Staff: 10 IATA: 24-3 4048 TAANZ No: 4330 HOUSE OF TRAVEL BROADWAY LTD trading as HOUSE OF TRAVEL BROADWAY PO Box 1044, Palmerston North Central, Palmerston North, 4440 185 Broadway Avenue, Palmerston North DX: PX10056 Palmerston North Ph: 06 350 0760 Fax: 06 355 0774 Website: www.houseoftravel.co.nz Email: broadway@hot.co.nz Manager: Alan Yesberg Selling Staff: 6 IATA: 24-3 0113 TAANZ No: 3019 HOUSE OF TRAVEL CHRISTCHURCH CITY LTD trading as HOUSE OF TRAVEL CHRISTCHURCH CITY PO Box 25157, Victoria Street, Christchurch, 8144 100 Carman Road, Hornby, Christchurch DX: WP21401 Christchurch Ph: 03 365 7687 Fax: 03 366 1133 Website: www.houseoftravel.co.nz Email: christchurch@hot.co.nz Owner/Operator: David Williams General Manager: Tracee Clayton Selling Staff: 15 Approved Salesperson: 1 IATA: 24-3 4113 TAANZ No: 8203 HOUSE OF TRAVEL DUNEDIN LTD trading as HOUSE OF TRAVEL DUNEDIN; ORBIT CORPORATE TRAVEL PO Box 73, Dunedin, 9054 342 George St, Dunedin DX: YP80072 Dunedin Ph: 03 477 3464 Fax: 03 477 3806 Website: www.vincentgeorge.houseoftravel.co.nz Email: johnh@hot.co.nz Director: John Harley Selling Staff: 19 IATA: 24-3 3394 TAANZ No: 3555 HOUSE OF TRAVEL FERRYMEAD LTD trading as HOUSE OF TRAVEL FERRYMEAD PO Box 41030, Ferrymead, Christchurch, 8642 1005 Ferry Road, Ferrymead, Christchurch DX: WP27703 Christchurch Ph: 03 376 4022 Fax: 03 376 4039 Website: www.houseoftravel.co.nz Email: christine@hot.co.nz Director: Christine McGillen Selling Staff: 5 Approved Salesperson: 1 IATA: 24-3 2512 TAANZ No: 3259

HOUSE OF TRAVEL HAMILTON LTD trading as HOUSE OF TRAVEL HAMILTON PO Box 19031, Hamilton, 3244 NZI Bldg Arcade, Garden Place, Hamilton DX: GP20068 Hamilton Ph: 07 839 2134 Fax: 07 839 2113 Website: www.houseoftravel.co.nz Email: lanceb@hot.co.nz Owner/Operator: Lance Brown Selling Staff: 8 IATA: 24-3 0643 TAANZ No: 3309 HOUSE OF TRAVEL HAVELOCK NORTH LTD trading as HOUSE OF TRAVEL HAVELOCK NORTH PO Box 8048, Havelock North, 4157 Shop 5, Village Court, Havelock North DX: MA76505 Havelock North Ph: 06 877 8737 Fax: 06 877 4747 Website: www.houseoftravel.co.nz Email: havelocknorth@hot.co.nz Selling Staff: 3 IATA: 24-3 3586 TAANZ No: 3709 HOUSE OF TRAVEL HOLDINGS LTD trading as HOUSE OF TRAVEL HOLDINGS PO Box 13511, Armagh, Christchurch, 8141 100A Orchard Road, Christchurch DX: WX10027 Christchurch Ph: 03 357 3010 Fax: 03 358 7130 Website: www.houseoftravel.co.nz Email: hldgschc@hot.co.nz Company Secretary: Mark Sullivan Business Partnership Director: Julie Bohnenn Chief Executive Officer: Kevin Kenrick Selling Staff: 4 IATA: 24-3 0071 TAANZ No: 3254 HOUSE OF TRAVEL HOWICK LTD trading as HOUSE OF TRAVEL HOWICK PO Box 39032, Howick, Auckland, 2145 117 Picton Street, Howick, Auckland DX: EP82537 Auckland Ph: 09 535 4559 Fax: 09 535 4229 Website: www.houseoftravel.co.nz Email: alisonk@hot.co.nz Director: Alison Kearney Selling Staff: 6 IATA: 24-3 3596 TAANZ No: 3664 HOUSE OF TRAVEL KAPITI COAST LTD trading as HOUSE OF TRAVEL KAPITI COAST PO Box 313, Paraparaumu, 5254 3/3 Amohia Street, Paraparaumu DX: RP60031 Paraparaumu Ph: 04 296 1990 Fax: 04 296 1999 Website: www.houseoftravel.co.nz Email: kapiticoast@hot.co.nz Owner/Operator: Dermot Ryan Selling Staff: 5 IATA: 24-3 3555 TAANZ No: 3697

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HOUSE OF TRAVEL LTD trading as HOT ONLINE PO Box 13037, Armagh, Christchurch, 8141 100A Orchard Road, Christchurch DX: WX10015 Christchurch Ph: 0800 367 460 Fax: 03 358 7130 Email: asturgeon@travelplan.co.nz General Manager: Ann Sturgeon Selling Staff: 18 IATA OTOC: 24-3 3490; 24-3 4185 TAANZ No: 3801 HOUSE OF TRAVEL LTD trading as HOUSE OF TRAVEL PO Box 130002, Christchurch, 8141 100A Orchard Road, Christchurch DX: WX10071 Christchurch Ph: 03 357 3010 Fax: 03 358 7130 Website: www.houseoftravel.co.nz Email: weboutlet@hot.co.nz Selling Staff: 13 IATA: 24-3 4327 TAANZ No: 9619 HOUSE OF TRAVEL LTD trading as HOUSE OF TRAVEL PRODUCT PO Box 2837, Shortland Street, Auckland, 1140 Level 5, GE Building, 8 Tangihua Street, Auckland DX: CX10167 Auckland Ph: 09 358 8271 Fax: 09 358 7820 Email: refunds@hot.co.nz Office Manager: Lisa Cherguit Company Managing Director: Chris Paulsen Product and Online Director: Lindsay Cowley Selling Staff: 41 IATA: 24-3 3353; 24-3 4005; 24-3 7004 TAANZ No: 9064 HOUSE OF TRAVEL LYNNMALL LTD trading as HOUSE OF TRAVEL NEW LYNN PO Box 15876, New Lynn, Waitakere, Auckland, 0640 Shop E113, Lynnmall Shopping Centre, 3058 Great North Road, New Lynn, Auckland DX: DP95209 Auckland Ph: 09 826 2260 Fax: 09 826 2261 Website: www.houseoftravel.co.nz Email: newlynn@hot.co.nz Manager: Debbie Pavlovich Manager: Kay Ingram Selling Staff: 6 IATA: 24-3 4110 TAANZ No: 7832 HOUSE OF TRAVEL MERIVALE LTD trading as HOUSE OF TRAVEL MERIVALE 205 Papanui Road, Christchurch, 8014 188-192 Papanui Road, Christchurch DX: WP25007 Christchurch Ph: 03 355 2200 Fax: 03 355 4718 Website: www.houseoftravel.co.nz Email: merivale@hot.co.nz Owner/Operator: Beth Yates Owner/Operator: Anne Crombie Selling Staff: 7 IATA: 24-3 3421 TAANZ No: 3260

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DIRECTORY OF MEMBERS - FULL MEMBERS HOUSE OF TRAVEL MILFORD LTD trading as HOUSE OF TRAVEL MILFORD 172 Kitchener Road, Milford, North Shore City, 0620 DX: BP64024 Auckland Ph: 09 486 2549 Fax: 09 486 5415 Website: www.houseoftravel.co.nz Email: lmuir@hot.co.nz Accounts & Office Manager: Lorraine Muir Manager: Mary Shields Selling Staff: 7 Approved Salesperson: 1 IATA: 24-3 4270 TAANZ No: 3230

HOUSE OF TRAVEL NORTHLANDS LTD trading as HOUSE OF TRAVEL NORTHLANDS PO Box 5143, Papanui, Christchurch, 8542 Northlands Mall, Main North Rd, Papanui, Christchurch DX: WP24515 Christchurch Ph: 03 352 4578 Fax: 03 352 9626 Website: www.houseoftravel.co.nz Email: northlands@hot.co.nz Director: Cheryl Whitham Selling Staff: 6 IATA: 24-3 0097 TAANZ No: 3320

HOUSE OF TRAVEL OREWA LTD trading as HOUSE OF TRAVEL OREWA PO Box 321, Orewa, 0946 1 Moana Avenue, Orewa DX: BP60025 Orewa Ph: 09 427 9700 Fax: 09 427 9707 Website: www.houseoftravel.co.nz Email: orewa@hot.co.nz Director: Dennis Payne Selling Staff: 4 Approved Salesperson: 1 IATA: 24-3 3583 TAANZ No: 3321

HOUSE OF TRAVEL MILFORD LTD trading as HOUSE OF TRAVEL DEVONPORT PO Box 32056, Devonport, 0624 55 Victoria Road, Devonport, Auckland DX: BP68004 Auckland Ph: 09 445 4211 Fax: 09 445 4213 Website: www.houseoftravel.co.nz Email: devonport@hot.co.nz Selling Staff: 3 IATA: 24-3 40455 TAANZ No: 9698

HOUSE OF TRAVEL OAMARU LTD trading as HOUSE OF TRAVEL OAMARU PO Box 41, Oamaru, 9444 61 Thames St, Oamaru DX: WA32529 Oamaru Ph: 03 434 9960 Fax: 03 434 9396 Website: www.houseoftravel.co.nz Email: tracym@hot.co.nz Manager: Tracy McNeill Selling Staff: 2 IATA: 24-3 2057 TAANZ No: 3297

HOUSE OF TRAVEL OREWA LTD trading as HOUSE OF TRAVEL BROWNS BAY PO Box 35599, Browns Bay, Auckland, 0630 17a Clyde Road, Browns Bay, Auckland DX: BP62036 Auckland Ph: 09 479 1003 Fax: 09 479 6809 Website: www.houseoftravel.co.nz Email: brownsbay@hot.co.nz Selling Staff: 5 Approved Salesperson: 1 IATA: 24-3 40750 TAANZ No: 9697

HOUSE OF TRAVEL ON OXFORD LTD trading as ADVENTURE TRAVEL PO Box 2477, Christchurch Mail Centre, Christchurch, 8140 52 Oxford Terrace, Christchurch DX: WX10060 Christchurch Ph: 03 364 3400 Fax: 03 36 43409 Website: www.houseoftravel.co.nz Email: chrism@hot.co.nz Director: Christine Mercer Selling Staff: 6 IATA: 24-3 4013 TAANZ No: 3766

HOUSE OF TRAVEL PAPAMOA LTD trading as HOUSE OF TRAVEL PAPAMOA PO Box 11127, Papamoa Beach, Papamoa, 3151 Cnr Domain Road & Topaz Drive, Papamoa Beach, Papamoa DX: HB42303 Papamoa Ph: 07 542 9300 Fax: 07 542 9305 Website: www.houseoftravel.co.nz Email: papamoa@hot.co.nz Manager: Tanya Aitken Selling Staff: 6 Approved Salesperson: 1 IATA: 24-3 4340 TAANZ No: 9406

HOUSE OF TRAVEL MISSION BAY LTD trading as HOUSE OF TRAVEL MISSION BAY PO Box 133033, Eastridge, Auckland, 1745 Shop 3, 224 Kepa Road, Mission Bay, Auckland DX: CP35201 Auckland Ph: 09 521 7192 Fax: 09 521 8659 Website: www.houseoftravel.co.nz Email: missionbay@hot.co.nz Manager: Christpher Edwards Selling Staff: 5 IATA: 24-3 4268 TAANZ No: 9280 HOUSE OF TRAVEL NEW PLYMOUTH LTD trading as HOUSE OF TRAVEL NEW PLYMOUTH 150 Devon St East, New Plymouth, 4310 DX: NP91004 New Plymouth Ph: 06 759 5980 Fax: 06 759 9032 Website: www.houseoftravel.co.nz Email: newplym@hot.co.nz Director: David Churchman Managing Director: Ian Wolfe Selling Staff: 7 IATA: 24-3 0965 TAANZ No: 3214 HOUSE OF TRAVEL NEWMARKET LTD trading as HOUSE OF TRAVEL NEWMARKET PO Box 9517, Newmarket, Auckland, 1149 368 Broadway, Newmarket, Auckland DX: CX10179 Auckland Ph: 09 522 3666 Fax: 09 522 2347 Website: www.houseoftravel.co.nz Email: newmarket@hot.co.nz Owner/Operator: Clare Ritchie Selling Staff: 8 IATA: 24-3 1822 TAANZ No: 3428

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HOUSE OF TRAVEL ONEHUNGA LTD trading as HOUSE OF TRAVEL ONEHUNGA PO Box 13154, Onehunga, Auckland, 1643 108 Main Street, Ellerslie, Auckland DX: CP34010 Auckland Ph: 09 636 7074 Fax: 09 636 8583 Website: www.houseoftravel.co.nz Email: onehunga@hot.co.nz Owner/Operator: Glen Armstrong Selling Staff: 6 IATA: 24-3 2716 TAANZ No: 3063 HOUSE OF TRAVEL ONEHUNGA LTD trading as HOUSE OF TRAVEL WHANGAMATA PO Box 9, Whangamata, 3643 640 Port Road, Whangamata DX: HA44006 Whangamata Ph: 07 865 0010 Fax: 07 865 0011 Website: www.houseoftravel.co.nz Email: whangamata@hot.co.nz Owner/Operator: Glen Armstrong Manager: Julia McNee Selling Staff: 2 IATA: 24-3 2716 TAANZ No: 9598

Travel Industry Directory and Information Guide 2012

HOUSE OF TRAVEL PARNELL LTD trading as HOUSE OF TRAVEL PARNELL PO Box 37334, Parnell, Auckland, 1151 161 Parnell Road, Parnell, Auckland DX: CP31505 Auckland Ph: 09 355 9130 Fax: 09 355 7506 Website: www.houseoftravel.co.nz Email: parnell@hot.co.nz Director: Margo Searle Selling Staff: 7 IATA: 24-3 4473 TAANZ No: 9652 HOUSE OF TRAVEL PLIMMER STEPS LTD trading as HOUSE OF TRAVEL PLIMMER STEPS PO Box 11619, Manners Street, Wellington, 6142 Level 1, AA Centre, 342-352 Lambton Quay, Wellington DX: SX11115 Wellington Ph: 04 499 4699 Fax: 04 499 4696 Website: www.houseoftravel.co.nz Email: plimmer@hot.co.nz Operations Manager: Sally Betts Managing Director: Petra Otte Selling Staff: 7 IATA: 24-3 3510 TAANZ No: 3720


FULL MEMBERS - DIRECTORY OF MEMBERS HOUSE OF TRAVEL PONSONBY LTD trading as HOUSE OF TRAVEL PONSONBY PO Box 47599, Ponsonby, Auckland, 1144 346 Ponsonby Road, Ponsonby, Auckland DX: CP30027 Auckland Ph: 09 360 5760 Fax: 09 360 5769 Website: www.houseoftravel.co.nz Email: ponsonby@hot.co.nz Owner/Operator: Ramona McCambridge Selling Staff: 6 IATA: 24-3 4246 TAANZ No: 9230 HOUSE OF TRAVEL RANGIORA LTD trading as HOUSE OF TRAVEL RANGIORA PO Box 173, Rangiora, 7440 106 High Street, Rangiora DX: WP29515 Rangiora Ph: 03 313 0288 Fax: 03 313 0289 Website: www.houseoftravel.co.nz Email: rangiora@hot.co.nz Director/Manager: Jonathan Prager Selling Staff: 5 IATA: 24-3 0031 TAANZ No: 3017 HOUSE OF TRAVEL REMUERA LTD trading as HOUSE OF TRAVEL REMUERA PO Box 28045, Remuera, Auckland, 1541 351 Remuera Rd, Remuera, Auckland DX: CP33008 Remuera Ph: 09 524 4112 Fax: 09 529 2087 Website: www.houseoftravel.co.nz Email: jamesb@hot.co.nz Owner/Operator: James Blankley Selling Staff: 6 IATA: 24-3 3419 TAANZ No: 3261 HOUSE OF TRAVEL RICCARTON ROAD LTD trading as HOUSE OF TRAVEL RICCARTON ROAD PO Box 8015, Riccarton, Christchurch, 8440 138 Riccarton Rd, Riccarton, Christchurch DX: WP25541 Christchurch Ph: 03 341 3900 Fax: 03 341 3909 Website: www.houseoftravel.co.nz Email: riccroad@hot.co.nz Director: Julie Woods Selling Staff: 6 IATA: 24-3 0128 TAANZ No: 3002 HOUSE OF TRAVEL RICHMOND LTD trading as HOUSE OF TRAVEL RICHMOND PO Box 3380, Richmond, Nelson, 7050 224 Queen Street, Richmond, Nelson DX: WC71003 Nelson Ph: 03 543 9760 Fax: 03 543 9769 Website: www.richmond.houseoftravel.co.nz Email: richmond@hot.co.nz Director/Manager: Tena Stanbridge Selling Staff: 6 Approved Salesperson: 1 IATA: 24-3 4206 TAANZ No: 9141

HOUSE OF TRAVEL ROTORUA LTD trading as HOUSE OF TRAVEL ROTORUA PO Box 1905, Rotorua, 3040 Cnr Fenton & Eruera Streets, Rotorua DX: JP30054 Rotorua Ph: 07 348 4152 Fax: 07 347 9764 Website: www.houseoftravel.co.nz Email: pamt@hot.co.nz Joint Owner/Operator: Ken Muller Managing Director: Pam Turner Selling Staff: 6 IATA: 24-3 0033 TAANZ No: 3330 HOUSE OF TRAVEL SHIRLEY LTD trading as HOUSE OF TRAVEL SHIRLEY Homebase Centre, 199-201 Marshland Road, Shirley, Christchurch, 8640 DX: WP28002 Christchurch Ph: 03 385 0710 Fax: 03 385 0719 Website: www.houseoftravel.co.nz Email: hotshirley@hot.co.nz Director: Mike Smith Director: Lyndon Hadden Director: Christopher Paulsen Selling Staff: 6 IATA: 24-3 4322 TAANZ No: 9385 HOUSE OF TRAVEL TAKAPUNA LTD trading as HOUSE OF TRAVEL TAKAPUNA PO Box 331244, Takapuna, North Shore City, Auckland, 0740 26 Anzac Street, Takapuna, Auckland DX: BP66103 Auckland Ph: 09 486 0995 Fax: 09 486 0993 Website: www.houseoftravel.co.nz Email: takapuna@hot.co.nz Director: Ian Stewart Selling Staff: 6 IATA: 24-3 0262 TAANZ No: 3418 HOUSE OF TRAVEL TAURANGA LTD trading as HOUSE OF TRAVEL TAURANGA PO Box 13232, Tauranga Central, Tauranga, 3141 Cnr Spring and Willow Street, Tauranga DX: HP40048 Tauranga Ph: 07 577 0235 Fax: 07 577 6975 Website: www.houseoftravel.co.nz Email: shanek@hot.co.nz Director: Shane Kennedy Selling Staff: 13 IATA: 24-3 3556 TAANZ No: 3087 HOUSE OF TRAVEL UPPER RICCARTON LTD trading as HOUSE OF TRAVEL UPPER RICCARTON PO Box 6201, Upper Riccarton, Christchurch, 8442 Cnr Riccarton & Waimairi Road, Upper Riccarton, Christchurch DX: WP26009 Christchurch Ph: 03 343 0869 Fax: 03 343 0760 Website: www.houseoftravel.co.nz Email: dalwyns@hot.co.nz Director: Debra Carnahan Director: Dalwyn Sinclair Selling Staff: 5 Approved Salesperson: 1 IATA: 24-3 3387 TAANZ No: 3175

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HOUSE OF TRAVEL WANAKA LTD trading as HOUSE OF TRAVEL WANAKA PO Box 447, Wanaka, 9304 49 Helwick Street, Wanaka DX: ZP96503 Wanaka Ph: 03 443 6350 Fax: 03 443 6360 Website: www.houseoftravel.co.nz Email: wana@hot.co.nz Manager: Margaret Curteis Selling Staff: 2 IATA: 24-3 4168 TAANZ No: 9077 HOUSE OF TRAVEL WANGANUI LTD trading as HOUSE OF TRAVEL WANGANUI PO Box 4131, Wanganui, 4541 179 Victoria Ave, Wanganui DX: PA87503 Wanganui Ph: 06 345 8822 Fax: 06 348 8027 Website: www.houseoftravel.co.nz Email: michael@hot.co.nz Manager: Susan Hughes Director/Owner/Operator: Michael O’Malley Selling Staff: 4 IATA: 24-3 3393 TAANZ No: 3311 HOUSE OF TRAVEL WELLINGTON LTD trading as ORBIT CORPORATE TRAVEL WELLINGTON PO Box 3646, Wellington, 6140 Level 11, Novell House, 89 The Terrace, Wellington DX: SP23521 Wellington Ph: 04 496 3010 Fax: 04 494 6133 Website: www.orbit.co.nz Email: lizh@orbit.co.nz Managing Director: Paul Rennie Selling Staff: 43 IATA: 24-3 0057 TAANZ No: 9431 HOUSE OF TRAVEL WELLINGTON LTD trading as HOUSE OF TRAVEL LAMBTON QUAY PO Box 3646, Wellington, 6140 Ground Floor, 10 Brandon St, Wellington DX: SP23521 Wellington Ph: 04 496 3010 Fax: 04 471 1257 Website: www.houseoftravel.co.nz Email: hotwgtn@hot.co.nz Managing Director: Paul Rennie Director: Adrienne Rennie Selling Staff: 13 IATA: 24-3 0057 TAANZ No: 3755 HOUSE OF TRAVEL WELLINGTON LTD trading as HOUSE OF TRAVEL LOWER HUTT PO Box 31359, Lower Hutt, 5040 9-11 Kings Crescent, Lower Hutt DX: RP42036 Lower Hutt Ph: 04 569 0950 Fax: 04 570 2845 Website: www.houseoftravel.co.nz Email: lowerhutt@hot.co.nz Manager: Sharon Hills Manager: Linda Visser Selling Staff: 8 IATA: 24-3 3519 TAANZ No: 9645

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DIRECTORY OF MEMBERS - FULL MEMBERS HOUSE OF TRAVEL WELLINGTON LTD trading as ORBIT CORPORATE TRAVEL - MASSEY PO Box 1114, Palmerston North Central, Palmerston North, 4440 Commercial Complex, Massey University, Palmerston North DX: PP80101 Palmerston North Ph: 06 350 5522 Fax: 06 350 5523 Website: www.orbit.co.nz Email: trudie@orbit.co.nz Manager: Trudi Kelly Selling Staff: 9 IATA: 24-3 4241 TAANZ No: 9223

HOWICK HOLIDAYS LTD trading as HARVEY WORLD TRAVEL HOWICK PO Box 38175, Howick, Auckland, 2145 63 Picton Street, Howick, Auckland DX: EP82524 Auckland Ph: 09 535 9747 Fax: 09 537 0130 Website: harveyworld.co.nz/howick Email: gerald.patterson@harveyworld.co.nz Director/Manager: Moira Walker Director/Manager: Gerald Patterson Selling Staff: 3 Approved Salesperson: 2 IATA: 24-3 1768 TAANZ No: 3052

HOUSE OF TRAVEL WEST COAST LTD trading as HOUSE OF TRAVEL GREYMOUTH PO Box 203, Greymouth, 7840 109 MacKay Street, Greymouth DX: WB41012 Greymouth Ph: 03 768 4479 Fax: 03 768 4476 Website: www.houseoftravel.co.nz Email: greymouth@hot.co.nz Owner/Operator: Stacey Graham Selling Staff: 1 IATA: 24-3 0052 TAANZ No: 3262

HS TAURANGA LTD trading as HARVEY WORLD TRAVEL TAURANGA PO Box 13044, Tauranga Central, Tauranga, 3141 Cnr The Strand and Devonport Road, Tauranga DX: HP40086 Tauranga Ph: 07 578 0936 Fax: 07 578 0937 Website: harveyworld.co.nz/tauranga Email: tauranga@harveyworld.co.nz General Manager: David Cull Selling Staff: 5 Approved Salesperson: 1 IATA: 24-3 2516 TAANZ No: 3492

HOUSE OF TRAVEL WEST COAST LTD trading as HOUSE OF TRAVEL HOKITIKA PO Box 106, Hokitika, 7842 5 Weld Street, Hokitika DX: WB41507 Hokitika Ph: 03 755 8134 Fax: 03 755 8059 Website: www.houseoftravel.co.nz Email: hokitika@hot.co.nz Managing Director: Kevin Stevenson Selling Staff: 2 IATA: 24-3 0102 TAANZ No: 3263 HOUSE OF TRAVEL WESTPORT LTD trading as HOUSE OF TRAVEL WESTPORT PO Box 241, Westport, 7866 208 Palmerston Street , Westport DX: WB40007 Westport Ph: 03 788 8120 Fax: 03 788 8048 Website: www.houseoftravel.co.nz Email: westport@hot.co.nz Manager: Kelly Charlton Selling Staff: 3 IATA: 24-3 0197 TAANZ No: 3264 HOUSE OF TRAVEL WHANGAREI LTD trading as HOUSE OF TRAVEL WHANGAREI PO Box 780, Whangarei, 0140 Cnr Rathbone & Robert Streets, Whangarei DX: AP24548 Whangarei Ph: 09 438 2333 Fax: 09 438 7657 Website: www.houseoftravel.co.nz Email: gily@hot.co.nz Owner Operator: Stephen Gillingham Owner/Operator: Maria Wikaire Selling Staff: 8 IATA: 24-3 3520 TAANZ No: 3258

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HS WHANGAREI LTD trading as MONDO TRAVEL WHANGAREI PO Box 1428, Whangarei, 0140 Shop 45, The Strand Arcade, Cameron Street, Whangarei DX: AP24572 Whangarei Ph: 09 438 4094 Fax: 09 438 9706 Website: www.mondotravel.co.nz Email: whangarei@mondotravel.co.nz Manager: Uma Te Kani Selling Staff: 4 IATA: 24-3 3484 TAANZ No: 3172 HTN LTD trading as HANA TOUR PO Box 5733, Wellesley Street, Auckland, 1141 Suite 4, Level 5, 300 Queen Street, Auckland DX: CP19008 Auckland Ph: 09 300 3040 Fax: 09 377 6111 Email: hanasimon@gmail.com Managing Director: Yong-Min Kwak Selling Staff: 1 IATA: 24-3 4348 TAANZ No: 9407 HWT MID CITY LTD trading as HARVEY WORLD TRAVEL MID CITY NELSON PO Box 141, Nelson, 7040 46 Bridge Street, Nelson DX: WC70074 Nelson Ph: 03 548 3300 Fax: 03 548 3747 Website: www.harveyworld.co.nz/nelson Email: midcitynelson@harveyworld.co.nz Manager: Rhonda Nilsen Managing Director: Stuart Lea Management: Sue Lea Selling Staff: 5 IATA: 24-3 3483 TAANZ No: 3157

Travel Industry Directory and Information Guide 2012

IAN WELSH HOUSE OF TRAVEL LTD trading as HOUSE OF TRAVEL BLENHEIM PO Box 77, Blenheim, 7240 Cnr Queen & Charles Streets, Blenheim DX: WC60031 Blenheim Ph: 03 578 0280 Fax: 03 578 0271 Website: www.houseoftravel.co.nz Email: ianw@hot.co.nz Managing Director: Ian Welsh Selling Staff: 5 IATA: 24-3 3384 TAANZ No: 3267 INSIGHT VACATIONS (NZ) LTD trading as INSIGHT VACATIONS PO Box 68640, Newton, Auckland, 1145 First Floor, 15-17 Day Street, Newton, Auckland DX: CP27510 Karangahape Road Ph: 09 300 1580 Fax: 09 379 2372 Email: support@insightvacations.co.nz General Manager: Dave Salisbury Selling Staff: 2 IATA: 24-3 3593 TAANZ No: 3268 INSPIRE TRAVEL GROUP LTD trading as INSPIRE TRAVEL PO Box 73151, Auckland International Airport, 2150 Sky Care Terminal, Walsh Brothers Place, Auckland Ph: 09 256 2100 Fax: 09 256 2101 Website: www.cheapseats.co.nz Email: shannon.aston@inspiretravel.co.nz Travel Manager: Shannon Aston Director: Paul Aston Director: Jason Gray Director: Derek Burgess Selling Staff: 3 IATA: 24-3 4096 TAANZ No: 9692 INTERNATIONAL TRAVEL SERVICE LTD trading as CITS TRAVEL PO Box 5648, Wellesley Street, Auckland, 1141 Level 6, 300 Queen Street, Auckland DX: CP24085 Auckland Ph: 09 336 8888 Fax: 09 336 8889 Website: www.itstravel.co.nz Email: ticketing@itstravel.co.nz Director: Derek Li Selling Staff: 5 IATA: 24-3 4274 TAANZ No: 9307 JEFF LECKEY HOUSE OF TRAVEL LTD trading as JEFF LECKEY HOUSE OF TRAVEL PO Box 933, Nelson, 7040 256 Trafalgar St, Nelson DX: WC70513 Nelson Ph: 03 546 8780 Fax: 03 546 8766 Website: www.houseoftravel.co.nz Email: nelson@hot.co.nz Managing Director: Jeff Leckey Director: Jason McKay Selling Staff: 5 IATA: 24-3 3415 TAANZ No: 3756


FULL MEMBERS - DIRECTORY OF MEMBERS JEFF LECKEY HOUSE OF TRAVEL LTD trading as ORBIT CORPORATE TRAVEL NELSON PO Box 933, Nelson, 7010 First Floor, Phoenix Arcade, 39 Montgomery Square, Nelson DX: WC70513 Nelson Ph: 03 546 3904 Fax: 03 539 4817 Website: www.orbit.co.nz Email: nelson@orbit.co.nz Managing Diretor: Jeff Leckey Director: Jason McKay Selling Staff: 10 non IATA: TAANZ No: 9495 JENNINGS TRAVEL LTD trading as JENNINGS UNITED TRAVEL PO Box 229, Napier, 4140 86 Tennyson Street, Napier DX: MP70067 Napier Ph: 06 835 3917 Fax: 06 835 4744 Website: www.unitedtravel.co.nz/jennings Email: stephen@jenningsunited.co.nz Managing Director: Stephen Jennings Selling Staff: 3 IATA: 24-3 0029 TAANZ No: 3281 JO ANNE PREVETT TRAVEL LTD trading as JO ANNE PREVETT TRAVEL PO Box 260, Matamata, 3440 81 Broadway, Matamata DX: GA27026 Matamata Ph: 07 888 7186 Fax: 07 888 5707 Email: jo@prevett-travel.co.nz Director: Jo Prevett Selling Staff: 3 IATA: 24-3 1218 TAANZ No: 3280 JTB NEW ZEALAND LTD trading as JTB NEW ZEALAND PO Box 4345, Shortland Street, Auckland, 1140 Qantas House, Level 5, 191 Queen Street, Auckland DX: CP25011 Auckland Ph: 09 309 7696 Fax: 09 309 2046 Website: www.jtb.co.nz Email: ishida_y.nz@jtbap.com Managing Director: Yasuaki Ishida Selling Staff: 2 IATA ITOC: 24-3 3539 TAANZ No: 3272 JTT HOLDINGS LTD trading as JACQUES & TOPPING UNITED TRAVEL PO Box 1524, Invercargill, 9810 ANZ Building, 50 Kelvin Street, Invercargill DX: YA90516 Invercargill Ph: 03 218 9000 Fax: 03 218 9001 Website: www.unitedtravel.co.nz Email: diane@jacquestoppingtravel.co.nz Director: Diane Jacques Director: Catherine Topping Director: Dorothy Anderson Selling Staff: 4 IATA: 24-3 4035 TAANZ No: 4242

JUST TICKETS LTD trading as STELLA TRAVEL SERVICES, SMART TICKETS PO Box 505, Shortland Street, Auckland, 1140 Level 5, Gen-I Tower, 66 Wyndham Street, Auckland DX: CR51001 Auckland Ph: 09 307 1888 Fax: 09 307 1875 Website: www.stellatravel.co.nz Email: greig.leighton@stellatravel.co.nz General Manager Global Product Procurement: Lindy Christian Chief Financial Officer: Kathryn Kennedy General Manager Commercial: Neil Gestro Chief Executive Officer: Greig Leighton General Manager Air Product: Kate Porter Commercial Manager United Travel: John Willson General Manager Harvey World Travel: Adrian Turner Selling Staff: 1 IATA OTOC: 24-3 0042; 24-3 3296; 24-3 4052; TAANZ No: 9400 JUST TICKETS LTD trading as GO HOLIDAYS; DTN HOLIDAYS PO Box 91444, Auckland Mail Centre, Auckland, 1142 Level 4, Gen-I Tower, 66 Wyndham Street, Auckland DX: CR51001 Auckland Ph: 09 914 4000 Fax: 09 914 4631 Website: www.goholidays.co.nz Email: enquiries@goholidays.co.nz Executive Assistant: Noelann Davies Manager: Belinda Paterson Wholesale Manager: Catherine McLeod Wolesale Manager - Niche: Karen Raines Wholesale Manager - Longhaul: Lily Huch General Manager Air Product New Zealand: Kate Porter Selling Staff: 72 IATA: 24-3 4353; 24-3 4360; 24-3 4297; 24-3 TAANZ No: 3724 JUST TICKETS LTD trading as THE TRAVEL BROKERS PO Box 91444, Auckland, 0755 Level 5, 66 Wyndham Street, Auckland DX: CR51001 Auckland Ph: 09 307 1849 Fax: 09 523 6720 Website: www.thetravelbrokers.co.nz Email: wdarcy@thetravelbrokers.co.nz General Manager: Wendy D’Arcy Selling Staff: 0 Approved Salesperson: 81 IATA: 24-3 4357; 24-3 4448 TAANZ No: 3491 KAPITI HOLIDAYMAKERS LTD trading as UNITED TRAVEL WAIKANAE P O Box 55, Waikanae, 5250 42 Main Road, Waikanae DX: RA61003 Waikanae Ph: 04 293 3937 Fax: 04 293 3987 Website: www.unitedtravel.co.nz Email: gloria.reynolds@unitedtravel.co.nz Managing Director: Gloria Reynolds Selling Staff: 3 Approved Salesperson: 1 IATA: 24-3 3576 TAANZ No: 3465

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KARTAR TRAVEL AND TOURISM LIMITED trading as WORLD TRAVEL 164 Great South Rd, Manurewa, Auckland, 2102 DX: EP 76004 Manukau Ph: 09 267 9516 Fax: 09 267 9512 Website: www.worldtravel.net.nz Email: sunny@worldtravel.net.nz Selling Staff: 5 IATA: 24-3-49876 TAANZ No: 9695 KATE SMYTH HOUSE OF TRAVEL LTD trading as KATE SMYTH HOUSE OF TRAVEL PO Box 114, Morrinsville, 3340 264 Thames Street, Morrinsville DX: GA24021 Morrinsville Ph: 07 889 3863 Fax: 07 889 3656 Website: www.houseoftravel.co.nz Email: kates@hot.co.nz Joint Owner/Operator: Carol Sutton Joint Owner/Operator: Kate Smyth Selling Staff: 5 IATA: 24-3 3588 TAANZ No: 3523 KATE SMYTH HOUSE OF TRAVEL LTD trading as HOUSE OF TRAVEL CAMBRIDGE PO Box 931, Cambridge, 3450 18 Lake Street, Cambridge DX: GA27514 Cambridge Ph: 07 823 0320 Fax: 07 823 0321 Website: www.houseoftravel.co.nz Email: cambridge@hot.co.nz Manager: Pieta Lipanovich Selling Staff: 3 IATA: 24-3 44165 TAANZ No: 9700 KATE SMYTH HOUSE OF TRAVEL LTD trading as HOUSE OF TRAVEL TAUPO 43 Horomatangi St, Taupo Ph: 07 377 2700 Fax: 07 377 2707 Selling Staff: 4 IATA: 2 43 35975 TAANZ No: 9709 KATE SMYTH HOUSE OF TRAVEL LTD trading as HOUSE OF TRAVEL TE AWAMUTU LTD PO Box 155, Te Awamutu, 3840 210 Alexandra Street, Te Awamutu DX: GA29010 Te Awamutu Ph: 07 871 8131 Fax: 07 871 8398 Website: www.houseoftravel.co.nz Email: teawamutu@hot.co.nz Manager: Elizabeth Wakelin Selling Staff: 5 IATA: 24-3 34041 TAANZ No: 9705 KAY HAINES’ HOUSE OF TRAVEL LTD trading as HOUSE OF TRAVEL ASHBURTON PO Box 153, Ashburton, 7740 196 East St, Ashburton DX: WA30034 Ashburton Ph: 03 307 8760 Fax: 03 307 8224 Website: www.houseoftravel.co.nz Email: ashburton@hot.co.nz Owner Operator: Maxine Whiting Selling Staff: 5 IATA: 24-3 3373 TAANZ No: 3292

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DIRECTORY OF MEMBERS - FULL MEMBERS KEMP HOUSE OF TRAVEL LTD trading as HOUSE OF TRAVEL KEMP PO Box 711, Timaru, 7940 195 Stafford St, Timaru DX: WA31546 Timaru Ph: 03 687 9900 Fax: 03 684 6033 Website: www.houseoftravel.co.nz Email: andrewk@hot.co.nz Owner / Operator: Andrew Kemp Selling Staff: 4 IATA: 24-3 3358 TAANZ No: 3283

KROUPA & BOURKE HOUSE OF TRAVEL LTD trading as KROUPA & BOURKE HOUSE OF TRAVEL PO Box 279, Motueka, 7143 193 High Street, Motueka DX: WC72005 Motueka Ph: 03 528 1122 Fax: 03 528 1121 Website: www.houseoftravel.co.nz Email: motueka@hot.co.nz Director: Jason Kroupa Director: Linda Bourke Selling Staff: 5 IATA: 24-3 4070 TAANZ No: 4474

LEADING EDGE TRAVEL LTD trading as TRAVELSMART WHANGAREI PO Box 902, Whangarei, 0140 23 Rathbone St, Whangarei DX: AP24580 Whangarei Ph: 09 438 2939 Fax: 09 438 4016 Website: www.travelsmart.co.nz Email: sali@tswhangarei.co.nz Manager/Director: Sali Marinkovich Manager/Director: Shannell Christmas Selling Staff: 3 Approved Salesperson: 1 IATA: 24-3 3313 TAANZ No: 3427

LAKER HOUSE OF TRAVEL (GORE) LTD trading as LAKER HOUSE OF TRAVEL (GORE) PO Box 383, Gore, 9740 30 Main Street, Gore DX: YB92515 Gore Ph: 03 208 9308 Fax: 03 203 9109 Website: www.houseoftravel.co.nz Email: gore@hot.co.nz Manager: Susan Bernard Selling Staff: 4 IATA: 24-3 3378 TAANZ No: 3199

LEALEY INVESTMENTS LTD trading as HARVEY WORLD TRAVEL RANGIORA 99 High Street, Rangiora, 7400 DX: WP29509 Rangiora Ph: 03 3134799 Fax: 03 3134157 Website: harveyworld.co.nz/rangiora Email: rangiora@harveyworld.co.nz Director: John Ashcroft Director: Lynleigh Ashcroft Selling Staff: 2 IATA: 24-3 4445 TAANZ No: 9590

KHATS LTD trading as MONDO TRAVEL CHARTWELL, LET’S CRUISE PO Box 12194, Chartwell, Hamilton, 3248 Shop 124a, Westfield Shopping Centre, Hukanui Road, Chartwell, Hamilton DX: GB 23507 Hamilton Ph: 07 853 0450 Fax: 07 853 5207 Website: www.mondotravel.co.nz Email: chartwell@mondotravel.co.nz Director: Tania Stranks Director: Kiri Hill Selling Staff: 4 Approved Salesperson: 2 IATA: 24-3 4414 TAANZ No: 9494

LAKER HOUSE OF TRAVEL LTD trading as LAKER HOUSE OF TRAVEL PO Box 1521, Invercargill, 9840 NZI Building, 36-40 Kelvin Street, Invercargill DX: YA90026 Invercargill Ph: 03 214 3500 Fax: 03 214 3509 Website: www.houseoftravel.co.nz Email: laker@hot.co.nz Director: Tracey Laker Director: Tony Laker Selling Staff: 8 IATA: 24-3 0079 TAANZ No: 3008

LEITH SISSON TRAVEL LTD trading as NORTH SHORE BUSINESS TRAVEL PO Box 302204, North Harbour, North Shore City, Auckland, 0751 Unit B, 28 William Pickering Drive, Albany, Auckland DX: BP65015 Auckland Ph: 09 414 9700 Fax: 09 414 9701 Website: www.nsbt.co.nz Email: travel@nsbt.co.nz Managing Director: Leith Sisson Selling Staff: 6 IATA: 24-3 0119 TAANZ No: 7846

KINTYRE TRAVEL LTD trading as UNITED TRAVEL WANGANUI 145A Victoria Ave, Wanganui, 4541 DX: PA87523 Wanganui Ph: 06 345 2848 Fax: 06 345 2268 Website: www.unitedtravel.co.nz Email: julia.chenery@unitedtravel.co.nz Director: Julia Chenery Selling Staff: 2 IATA: 24-3 3495 TAANZ No: 3343

LAKER HOUSE OF TRAVEL LTD trading as HOUSE OF TRAVEL BUSINESS PO Box 1521, Invercargill, 9840 36-40 Kelvin Street, Invercargill DX: YA90026 Invercargill Ph: 03 214 3505 Fax: 03 214 3509 Website: www.orbit.co.nz Email: laker@hot.co.nz Director: Tony Laker Manager: Teresa Van Tilborg Selling Staff: 2 non IATA: TAANZ No: 9295

LEVIN HOLIDAYMAKERS LTD trading as UNITED TRAVEL LEVIN PO Box 518, Levin, 5540 29 Queen Street, Levin DX: PA86052 Levin Ph: 06 367 8394 Fax: 06 368 8786 Website: www.unitedtravel.co.nz Email: rachelm@unitedtravel.co.nz Managing Director: Rachel Marshall Selling Staff: 4 IATA: 24-3 0133 TAANZ No: 3253

KHANS HOLDING (NZ) LTD trading as TRAVEL2000 PO Box 121139, Henderson, 0612 731 Dominion Road, Mt Roskill, Auckland DX: CP29009 Auckland Ph: 09 620 2266 Fax: 09 620 8444 Website: www.travel2000.co.nz Email: info@travel2000.co.nz CEO: Mohammed Khan Finance Manager: Nigar Khan Selling Staff: 4 IATA: 24-3-42776 TAANZ No: 9694

KLM TRAVEL BAYFAIR LTD trading as HARVEY WORLD TRAVEL BAYFAIR 18 Girven Road, Bayfair, Tauranga, 3116 DX: HB42004 Tauranga Ph: 07 574 1150 Fax: 07 574 1154 Website: www.harveyworld.co.nz/bayfair Email: bayfair@harveyworld.co.nz Owner/Manager: Lynne Moore Selling Staff: 3 non IATA: TAANZ No: 9688

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LAYAWAY HOLIDAYS LTD trading as LAYAWAY HOLIDAYS, MONDO TRAVEL TAKAPUNA PO Box 8888, Symonds Street, Auckland, 1150 480 Lake Road, Takapuna, Auckland Ph: 0800 LAYAWAY Fax: 09 366 7276 Website: www.layawayholidays.co.nz Email: info@layawayholidays.co.nz Manager: Tony Page Selling Staff: 2 IATA: 24-3 4485 TAANZ No: 9642

Travel Industry Directory and Information Guide 2012

LITHERLAND TRAVEL LTD trading as HARVEY WORLD TRAVEL EPSOM PO Box 29055, Greenwoods Corner, Auckland, 1347 581 Manukau Road, Epsom, Auckland DX: EP70004 Greenwoods Corner Ph: 09 630 0574 Fax: 09 630 0576 Website: harveyworld.co.nz/epsom Email: epsom@harveyworld.co.nz Managing Director: Don Litherland Secretary: Gwenda Litherland Selling Staff: 2 IATA: 24-3 0175 TAANZ No: 3299


FULL MEMBERS - DIRECTORY OF MEMBERS LM TRAVEL TAUPO LTD trading as HARVEY WORLD TRAVEL TAUPO PO Box 928, Taupo, 3351 28 Horomatangi Street, Taupo DX: KP37056 Taupo Ph: 07 378 9028 Fax: 07 378 3349 Website: www.harveyworld.co.nz/taupo Email: taupo@harveyworld.co.nz Director: Lynne Moore Selling Staff: 2 IATA: 24-3 4457 TAANZ No: 9612 LOYAL HOLIDAYS LTD trading as LOYAL TRAVEL Unit 2, 51 Penguin Drive, Murrays Bay, North Shore City , 0630 Ph: 09 478 2988 Fax: 09 478 2987 Website: www.loyalholidaystravel.co..nz Email: ken.loyalh@xtra.co.nz Managing Director: Kenneth Wang Director: Vickie Chang Selling Staff: 3 IATA: 24-3 3514 TAANZ No: 3422 LUCKY TRAVEL LTD trading as LUCKY TRAVEL 69A Manners Mall, Wellington, 6021 DX: SP21012 Wellington Ph: 04 499 0909 Fax: 04 499 0903 Email: luckytravel@xtra.co.nz Director: Gloria Hooker Managing Director: Gloria Padlan Selling Staff: 2 Approved Salesperson: 1 IATA: 24-3 4159 TAANZ No: 9045 LYNNE MOORE TRAVEL LTD trading as HARVEY WORLD TRAVEL TE AWAMUTU PO Box 581, Te Awamutu, 3840 Cnr Sloane & Arawata Streets, Te Awamutu DX: GA29006 Te Awamutu Ph: 07 871 2775 Fax: 07 871 4778 Website: www.harveyworld.co.nz/teawamutu Email: teawamutu@harveyworld.co.nz Director: Lynne Moore Selling Staff: 2 IATA: 24-3 4269 TAANZ No: 9279 MACFARLANE TRAVEL LTD trading as HARVEY WORLD TRAVEL WARKWORTH PO Box 364, Warkworth, 0941 6 Baxter Street, Warkworth DX: AA25511 Warkworth Ph: 09 425 7989 Fax: 09 425 7987 Website: harveyworld.co.nz/warkworth Email: warkworth@harveyworld.co.nz Owner: Michelle Beretta Selling Staff: 3 IATA: 24-3 3480 TAANZ No: 9593

MACFARLANE TRAVEL LTD trading as HARVEY WORLD TRAVEL MILFORD PO Box 31497, Milford, North Shore City, 0620 186 Kitchener Road, Milford, Auckland DX: BP64026 Auckland Ph: 09 489 2597 Fax: 09 489 2607 Website: harveyworld.co.nz/milford Email: milford@harveyworld.co.nz Owner: Michelle Beretta Manager: Zonja Kriel Selling Staff: 2 non IATA: TAANZ No: 9651 MAHER TRAVEL LTD trading as MAHER TRAVEL LTD PO Box 12445, Thorndon, Wellington, 6144 100 Molesworth Street, Wellington DX: SP24020 Wellington Ph: 04 472 0971 Fax: 04 473 3504 Website: www.maher.co.nz Email: ross.wilson@maher.co.nz Managing Director: Ross Wilson Selling Staff: 3 Approved Salesperson: 1 IATA: 24-3 3312 TAANZ No: 9104 MANLY VILLAGE TRAVEL LTD trading as MANLY UNITED TRAVEL PO Box 48, Whangaparaoa, Auckland, 0943 Shop 4, Manly Palms, Rawhiti Road, Manly, Auckland DX: BP60512 Auckland Ph: 09 424 2345 Fax: 09 424 2340 Website: www.unitedtravel.co.nz Email: trish@manlyunited.co.nz Director/Manager: Trish Ryder Selling Staff: 4 IATA: 24-3 4143 TAANZ No: 9034 MARCO TRAVEL LTD trading as MARCO TRAVEL PO Box 68930, Newton, Auckland, 1145 Suite 1I, 1/F George Court Bldg, 238 Karangahape Road, Auckland DX: CP27508 Auckland Ph: 09 366 1895 Fax: 09 366 1830 Email: marcotravel@xtra.co.nz Managing Director: Richard Ho Selling Staff: 3 IATA: 24-3 4097 TAANZ No: 4983 MASTERTON TRAVEL LTD trading as WORLD TRAVELLERS MASTERTON PO Box 525, Masterton, 5840 8 Lincoln Road, Masterton DX: PA89041 Masterton Ph: 06 377 0139 Fax: 06 378 2470 Website: www.wtmasterton.co.nz Email: masterton@worldtravellers.co.nz Managing Director: Lisa Falk Selling Staff: 2 IATA: 24-3 4301 TAANZ No: 3496

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MCCRORY THOMAS TRAVEL LTD trading as MCCRORY THOMAS TRAVEL PO Box 8323, Riccarton, Christchurch, 8440 90 Riccarton Rd, Christchurch DX: WP25532 Riccarton Ph: 03 348 5123 Fax: 03 343 0102 Website: www.traveller.co.nz Email: roger@mccrorythomas.co.nz Managing Director: Roger Thomas Selling Staff: 3 IATA: 24-3 0259 TAANZ No: 3301 MCKAY ELECTRICAL CO LTD trading as DARGAVILLE UNITED TRAVEL PO Box 51, Dargaville, 0340 87 Victoria St, Dargaville DX: AA23513 Dargaville Ph: 09 439 8303 Fax: 09 439 6743 Website: www.unitedtravel.co.nz Email: dargavilleunited@xtra.co.nz Management: Sue Crump Selling Staff: 1 IATA: 24-3 0220 TAANZ No: 3198 MEADOW PEAK INVESTMENTS LTD trading as HARVEY WORLD TRAVEL UPPER HUTT PO Box 40444, Upper Hutt, 5140 156 Main St, Upper Hutt DX: RP44502 Upper Hutt Ph: 04 527 7114 Fax: 04 527 7467 Website: harveyworld.co.nz/upperhutt Email: upperhutt@harveyworld.co.nz Office Manager / Director: Susan Small Selling Staff: 3 IATA: 24-3 3479 TAANZ No: 3244 MESSE REPS. AND TRAVEL LTD trading as MESSE REPS. AND TRAVEL PO Box 26522, Epsom, Auckland, 1023 Unit 5, 27 Mt Eden Road , Eden Terrace , Auckland Ph: 09 303 1000 Fax: 09 303 5726 Website: www.messereps.co.nz Email: info@messereps.co.nz Managing Director: Robert Laing Selling Staff: 4 IATA: 24-3 4076 TAANZ No: 4638 MIDDAY TRAVEL LTD trading as MIDDAY TRAVEL LTD PO Box 96192, Balmoral, Auckland, 1342 Shop 3, 718 Dominion Road, Balmoral, Auckland DX: CP37506 Auckland Ph: 09 623 2425 Fax: 09 623 7088 Website: www.midday.co.nz Email: sales@midday.co.nz Managing Director: Evelyn Lee Selling Staff: 3 Approved Salesperson: 1 IATA: 24-3 4117 TAANZ No: 9644

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DIRECTORY OF MEMBERS - FULL MEMBERS MIMER HOLDINGS LTD trading as UNITED TRAVEL AT BETHLEHEM PO Box 5192, Mount Manganui 19 Bethlehem Road, Tauranga DX: HB40520 Tauranga Ph: 07 579 3431 Fax: 07 579 3430 Website: www.unitedtravel.co.nz Email: catherine.membery@unitedtravel.co.nz Director: Catherine Membery Managing Director: Kay Rogers Branch Manager: Sandra Rasmussen Selling Staff: 5 Approved Salesperson: 3 IATA: 24-3 1067; 24-3 44316 TAANZ No: 3304 MONDO TRAVEL TAURANGA LTD trading as MONDO TAURANGA PO Box 13058, Tauranga Central, Tauranga, 3141 66 Devonport Road, Tauranga DX: HP40082 Tauranga Ph: 07 578 5299 Fax: 07 577 1347 Website: www.mondotravel.co.nz/tauranga Email: tauranga@mondotravel.co.nz Director: Tim Jensen Manager: Sue Jensen Selling Staff: 3 IATA: 24-3 0256 TAANZ No: 3155 MOORE TRAVEL LTD trading as HARVEY WORLD TRAVEL DINSDALE PO Box 15099, Dinsdale, Hamilton, 3243 21 Whatawhata Road, Dinsdale, Hamilton DX: GB20502 Dinsdale Ph: 07 847 1571 Fax: 07 847 1572 Website: www.harveyworld.co.nz/dinsdale Email: dinsdale@harveyworld.co.nz Director: Lynne Moore Selling Staff: 2 IATA: 24-3 3431 TAANZ No: 9565 MOTUEKA TRAVEL AGENCY LTD trading as MONDO TRAVEL MOTUEKA, WILDSIDE TRAVEL PO Box 135, Motueka, 7143 183 High Street, Motueka DX: WC72010 Motueka Ph: 03 528 1550 Fax: 03 528 1286 Website: www.mondotravel.co.nz Email: motueka@mondotravel.co.nz Director: Phil Harris Selling Staff: 6 Approved Salesperson: 1 IATA: 24-3 1272 TAANZ No: 3306 MOUNT TRAVEL (1999) LTD trading as UNITED TRAVEL AT THE MOUNT PO Box 5192, Mt Maunganui, 3150 Cnr Grove Avenue and Maunganui Road, Mt Maunganui DX: HB41520 Mt Maunganui Ph: 07 575 3068 Fax: 07 575 9317 Website: www.unitedtravel.co.nz Email: catherine.membery@unitedtravel.co.nz Director: Catherine Membery Managing Director: Kay Rogers Selling Staff: 5 Approved Salesperson: 4 IATA: 24-3 0103 TAANZ No: 3308

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NAVIGANT NEW ZEALAND LTD trading as CARLSON WAGONLIT TRAVEL PO Box 148, Shortland Street, Auckland, 1140 Level 6, URS Centre, 13-15 College Hill, Freemans Bay, Auckland DX: CP19069 Auckland Ph: 09 921 0100 Fax: 09 921 0101 Website: www.carlsonwagonlit.co.nz Email: carmstrong@carlsonwagonlit.com TTS Manager Northern: Gaynor Morrah Head of Account Management: Chris Paykel Regional Operations Manager: Phil Goad Finance Manager: Christine Armstrong Selling Staff: 18 Approved Salesperson: 12 IATA: 24-3 4417; 24-3 4418; 24-3 3424; TAANZ No: 3143 NAVIGANT NEW ZEALAND LTD trading as CARLSON WAGONLIT TRAVEL PO Box 22394, High Street, Christchurch, 8142 4/12 Princess Street, Addington 8011, Christchurch Ph: 03 961 1601 Fax: 03 963 2088 Website: www.carlsonwagonlit.co.nz Email: jprescott@carlsonwagonlit.com Manager Central and Southern: Jo Prescott Selling Staff: 4 IATA: 24-3 4420; 23-3-0630; 24-3-4421 TAANZ No: 3390 NAVIGANT NEW ZEALAND LTD trading as CARLSON WAGONLIT TRAVEL PO Box 11288, Manners Street, Wellington, 6142 Level 7, Ericsson House, 204-206 Thorndon Quay, Wellington DX: SX10079 Wellington Ph: 04 931 8400 Fax: 04 931 8401 Website: www.carlsonwagonlit.co.nz Email: jprescott@carlsonwagonlit.com Manager Central and Southern: Jo Prescott Selling Staff: 16 Approved Salesperson: 5 IATA: 24-3 0107; 24-3 0293; 24-3 1177; 24-3 TAANZ No: 3445 NAVIGANT NEW ZEALAND LTD trading as STARS SPORTS TOURS & EVENTS PO Box 2819, Shortland Street, Auckland, 1140 Level 1, 50 Anzac Avenue, Auckland DX: CX10163 Auckland Ph: 09 921 0180 Fax: 09 921 0181 Website: www.starssportstours.co.nz Email: phodgson@starstours.co.nz Selling Staff: 5 Approved Salesperson: 2 IATA: 24-3 4093; 24-3 4429 TAANZ No: 9221 NEW ASIA TRAVEL & TOURS LTD trading as NEW ASIA TRAVEL P O Box 5216, Wellesley Street, Auckland, 1141 Level 2, 16 Turner Street, Auckland DX: CP23507 Auckland Ph: 09 368 1820 Fax: 09 368 1822 Website: www.newasiatravel.co.nz Email: alice@newasiatravel.co.nz Managing Director: Alice Wong Selling Staff: 4 IATA: 24-3 4244 TAANZ No: 9231

Travel Industry Directory and Information Guide 2012

NEW AVONHEAD TRAVEL LTD trading as NEW AVONHEAD TRAVEL PO Box 8311, Riccarton, Christchurch, 8011 62 Riccarton Road, Christchurch DX: WP25514 Christchurch Ph: 03 341 0114 Fax: 03 341 0110 Email: newavonhead@xtra.co.nz Managing Director: Andrew Yoon Selling Staff: 3 IATA: 24-3 4026 TAANZ No: 3841 NEW PLYMOUTH TRAVEL CENTRE LTD trading as TRAVELSMART NEW PLYMOUTH PO Box 4214, Taranaki Mail Centre, New Plymouth, 4340 110 Devon Street East, New Plymouth DX: NP91502 New Plymouth Ph: 06 758 5712 Fax: 06 758 5882 Website: www.travelsmart.co.nz Email: linda@tsnewplymouth.co.nz Director: Linda Corkin Director: Gary Robertson Selling Staff: 3 IATA: 24-3 3563 TAANZ No: 3060 NEW ZEALAND INTERNATIONAL TOUR CO LTD trading as TRILOGY TRAVEL PO Box 281, Paraparaumu, 5254 5 Epiha Street, Paraparaumu DX: RP60009 Paraparaumu Ph: 04 902 5476 Fax: 04 902 5478 Website: www.nztourism.net.nz Email: travel@nzinternationaltours.co.nz Director: Iride McCloy Selling Staff: 4 IATA: 24-3 4260 TAANZ No: 9241 NEW ZEALAND INTERNATIONAL TRAVEL LTD trading as PACIFIC DELIGHT CHRISTCHURCH PO Box 6589, Upper Riccarton, Christchurch, 8442 Unit 10, 388 Riccarton Road, Upper Riccarton, Christchurch DX: WP 25505 Christchurch Ph: 03 348 6603 Fax: 03 348 6693 Email: pdchch@yahoo.co.nz Manager: Xiaoyun Liu Owner: Yaohua Gan Owner: Min Zhong Selling Staff: 3 non IATA: TAANZ No: 9661 NEW ZEALAND TRAVEL BROKERS LTD trading as NZ TRAVEL BROKERS PO Box 842, Palmerston North, 4440 Level 7, TSB Bank Tower, 1-19 Fitzherbert Avenue, Palmerston North 4410 DX: PP82012 Palmerston North Ph: 06 356 9988 Fax: 06 356 9955 Website: www.nztravelbrokers.co.nz Email: info@nztravelbrokers.co.nz Director: Stephen Lee Director: Guy Flynn Operations Manager: Kim Diamond Selling Staff: 4 Approved Salesperson: 75 IATA: 24-3 4406 TAANZ No: 9488


FULL MEMBERS - DIRECTORY OF MEMBERS NZ INFOLINK LTD trading as NZ INFOLINK PO Box 13083, Armagh, Christchurch, 8141 Level 2, 728 Colombo Street, Christchurch DX: WP21039 Christchurch Ph: 03 377 1002 Fax: 03 377 7811 Website: www.nzinfolink.com Email: linktravel@hotmail.com Managing Director: Jun Sung Kim Selling Staff: 3 IATA: 24-3 4287 TAANZ No: 9285 NZ INFOLINK LTD trading as IAE EDUNET PO Box 1546 , Shortland St, Auckland, 1010 Level 4, 220 Queen St, Auckland Ph: 09 309 2004 Fax: 09 366 1909 Email: linktravel@hotmail.com Selling Staff: 3 IATA: 24-3-4287 TAANZ No: 9716 OPM TRAVEL LTD trading as HELENSVILLE UNITED TRAVEL PO Box 26, Helensville, 0800 60 Commercial Road, Helensville DX: DP90005 Helensville Ph: 09 420 8860 Fax: 09 420 7326 Website: www.unitedtravel.co.nz Email: karen.reilly@travelunited.co.nz Owner/Director: Karen Reilly Selling Staff: 4 Approved Salesperson: 1 IATA: 24-3 4116 TAANZ No: 7827 OREWA TRAVEL LTD trading as OREWA UNITED TRAVEL PO Box 179, Orewa, 0946 26 Hillary Square, Orewa DX: BP60019 Orewa Ph: 09 426 5743 Fax: 09 426 4698 Website: www.unitedtravel.co.nz Email: miriamo@unitedtravel.co.nz Manager: Miriam Overfield Selling Staff: 4 IATA: 24-3 0188 TAANZ No: 3322 ORION TRAVEL SERVICES LTD trading as HARVEY WORLD TRAVEL BIRKENHEAD 25 Birkenhead Avenue , Birkenhead, Auckland 0626 Ph: 09 480 0652 Fax: 09 480 0655 Email: sheryl.blackburn@harveyworld.co.nz Director: Anil Gujral Selling Staff: 2 non IATA: TAANZ No: 9712 PACESETTER TRAVEL LTD trading as HARVEY WORLD TRAVEL TOKOROA; DIY TRAVEL; FLIGHTS DIRECT PO Box 593, Tokoroa, 3444 231 Leith Place, Tokoroa DX: GA28529 Tokoroa Ph: 07 886 6258 Fax: 07 886 6256 Website: harveyworld.co.nz/tokoroa ; flightsdirect. co.nz Email: tokoroa@harveyworld.co.nz Managing Director: Bryan Handcock Selling Staff: 3 IATA: 24-3 0294 TAANZ No: 3327

PACIFIC DELIGHT LTD trading as PACIFIC DELIGHT TRAVEL & TOURS PO Box 26135, Epsom, Auckland, 1344 25 Anzac Avenue, Auckland DX: CP24013 Auckland Ph: 09 309 9888 Fax: 09 307 9558 Website: www.delight.co.nz Email: scott@delight.co.nz Director: Nancy Chen Director: Scott Chen Operations Manager: Lynn Tan Selling Staff: 5 IATA: 24-3 3448 TAANZ No: 3328

PHILIPPINES TRAVEL LTD trading as PLANET EARTH TRAVEL PO Box 5102, Wellesley Street, Auckland, 1141 7th Floor, Smith & Caughey Bldg, 253 Queen Street, Auckland DX: CP24089 Auckland Ph: 09 377 1933 Fax: 09 379 0988 Website: www.planettravel.co.nz Email: edith@planettravel.co.nz Managing Director: Edith Carpenter Selling Staff: 5 Approved Salesperson: 9 IATA: 24-3 4056 TAANZ No: 4354

PACIFIC DELIGHT LTD trading as TRANS CONTINENTAL TRAVEL (NORTHCOTE) Northcote Shopping Centre, 17 Pearn Crescent, Northcote, Auckland, 0627 DX: BP65001 Auckland Ph: 09 480 0488 Fax: 09 419 9388 Website: www.delight.co.nz Email: ticketing@delight.co.nz Manager: Caroline Tasienny Selling Staff: 2 IATA: 24-3 4344 TAANZ No: 9090

PIGS DO FLY LTD trading as HARVEY WORLD TRAVEL BLENHEIM PO Box 477, Blenheim, 7240 98 Market Street, Blenheim DX: WC60012 Blenheim Ph: 03 578 8575 Fax: 03 578 1138 Website: blenheim.harveyworld.co.nz Email: jill@blenheimtravel.co.nz Owner Operator: Jill Crisp Selling Staff: 3 IATA: 24-3 4071 TAANZ No: 9600

PAHIATUA TRAVEL CENTRE LTD trading as TRAVELSMART PAHIATUA PO Box 6, Pahiatua, 4910 125 Main Street, Pahiatua DX: PA88509 Pahiatua Ph: 06 376 7485 Fax: 06 376 7449 Email: andrew@tspahiatua.co.nz Managing Director: Andrew Rankin Selling Staff: 2 IATA: 24-3 4441 TAANZ No: 9564

PIONEER TRAVEL NEW ZEALAND LTD trading as PIONEER TRAVEL NEW ZEALAND PO Box 303 086, North Harbour, North Shore City, 0632 Suite E, Level 1, Building 6, 331 Rosedale Road, Albany, North Shore City Ph: 09 975 0888 Fax: 09 448 5599 Email: lamtsui@hotmail.com Assistant Manager: Ji Chen Director: Tsui Lam Selling Staff: 3 Approved Salesperson: 1 non IATA: TAANZ No: 9583

PENINSULAR HOLIDAY SHOPPE LTD trading as HARVEY WORLD TRAVEL MIRAMAR PO Box 15096, Miramar, Wellington, 6243 37 Miramar Avenue, Miramar, Wellington DX: SX10012 Wellington Ph: 04 388 1107 Fax: 04 388 1120 Website: harveyworld.co.nz/miramar Email: miramar@harveyworld.co.nz Managing Director: Correen McCurdy Managing Director: Debra Natoli Selling Staff: 5 Approved Salesperson: 1 IATA: 24-3 3503 TAANZ No: 3067 PETER SHERRY LTD trading as CAMBRIDGE UNITED TRAVEL PO Box 59, Cambridge, 3450 Cnr Victoria & Duke Streets, Cambridge DX: GA27502 Cambridge Ph: 07 827 5100 Fax: 07 827 5397 Website: www.unitedtravel.co.nz Email: travel@cambridgeunited.co.nz Managing Director: Peter Sherry Director: Bernice Sherry Selling Staff: 4 Approved Salesperson: 1 IATA: 24-3 0062 TAANZ No: 3344

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PLAYAWAY TOURS (NZ) LTD trading as PLAYAWAY TOURS P O Box 7123, Taradale, Napier, 4141 Shop 5, 2 White Street, Taradale, Napier DX: MP72007 Taradale Ph: 06 844 8818 Fax: 06 844 3818 Email: playawaynz@xtra.co.nz Managing Director: Fred Ellison Selling Staff: 3 IATA: 24-3 4362 TAANZ No: 9398 PREFERRED TRAVEL SOLUTIONS LTD trading as MONDO TRAVEL KERIKERI PO Box 400, Kerikeri, 0245 6 Fairway Drive, Kerikeri DX: AA21010 Kerikeri Ph: 09 407 8013 Fax: 09 407 7459 Website: www.mondotravel.co.nz Email: Kerikeri@mondotravel.co.nz Director: Celia Honiss Selling Staff: 3 IATA: 24-3 3414 TAANZ No: 3505

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DIRECTORY OF MEMBERS - FULL MEMBERS PUKEKOHE HOLIDAYS LTD trading as HARVEY WORLD TRAVEL PUKEKOHE PO Box 648, Pukekohe, 2340 67 King Street, Pukekohe DX: EP77035 Pukekohe Ph: 09 237 1108 Fax: 09 238 3637 Website: harveyworld.co.nz/pukekohe Email: pukekohe@harveyworld.co.nz Manager: Anne Moore Selling Staff: 4 Approved Salesperson: 1 IATA: 24-3 3590 TAANZ No: 3759 PUKEKOHE TRAVEL LTD trading as PUKEKOHE TRAVEL PO Box 313, Pukekohe, 2340 89 King St, Pukekohe DX: EP77031 Pukekohe Ph: 09 237 1049 Fax: 09 238 3613 Website: www.pukekohetravel.co.nz Email: jim@pukekohe-travel.co.nz Director: Jim Murphy Director: Eve Murphy Selling Staff: 7 Approved Salesperson: 6 IATA: 24-3 1769 TAANZ No: 3350 QUAY TRAVEL LTD trading as HARVEY WORLD TRAVEL HIGH STREET; QUAY TRAVEL PO Box 4366, Shortland Street, Auckland, 1140 Level 7, ANZ Building, 203 Queen Street, Auckland DX: CP24076 Auckland Ph: 09 302 2100 Fax: 09 302 2111 Website: www.quaytravel.co.nz Email: michelle@quaytravel.co.nz Managing Director: Michelle Malcolm Director: Frances McIndoe Selling Staff: 3 IATA: 24-3 4014 TAANZ No: 3249 QUEENSTOWN TRAVEL AND VISITOR CENTRE LTD trading as WORLD TRAVELLERS QUEENSTOWN PO Box 253, Queenstown, 9348 Level 1 ASB Building, 24 Camp St, Queenstown DX: ZP95012 Queenstown Ph: 03 442 9815 Fax: 03 442 8907 Website: www.worldtravellersqueenstown.co.nz Email: queenstown@worldtravellers.co.nz Manager: Matt Wong Selling Staff: 3 IATA: 24-3 3570 TAANZ No: 3559 QUEENSTOWN TRAVEL AND VISITOR CENTRE LTD trading as WORLD TRAVELLERS CHRISTCHURCH CITY PO Box 29139, Fendalton, Christchurch, 8540 First Floor, 538 Wairakei Road, Christchurch DX: WP21001 Christchurch Ph: 03 961 6862 Fax: 03 961 6861 Website: www.worldtravellerschristchurch.co.nz Email: christchurch@worldtravellers.co.nz Managing Director: Larry Lumsden Selling Staff: 5 Approved Salesperson: 3 IATA: 24-3 3570 TAANZ No: 3741

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RAINBOW HOLIDAYS LTD trading as RAINBOW HOLIDAYS P O Box 6417, Wellesley Street, Auckland, 1141 3rd Floor, Telecom House, 242 Queen Street, Auckland DX: CP24095 Auckland Ph: 09 377 1063 Fax: 09 377 1066 Website: www.rainbowholidays.co.nz Email: sales@rainbowholidays.co.nz Manager: Kuei Ying Liu Managing Director: Tommy Po Cheng Huang Selling Staff: 8 Approved Salesperson: 8 IATA: 24-3 4211 TAANZ No: 3110 RAY MUIR WORLD TRAVEL LTD trading as RAY MUIR WORLD TRAVEL PO Box 6078, Invercargill North, 9840 2a Windsor Street, Invercargill DX: YX10208 Invercargill Ph: 03 217 2538 Fax: 03 217 2348 Email: raymuirtravel@xtra.co.nz Managing Director: Raymond Muir Selling Staff: 4 IATA: 24-3 0289 TAANZ No: 3354

ROSCOPET LTD trading as WORLD TRAVELLERS WANAKA PO Box 222, Wanaka, 9305 103 Ardmore Street, Wanaka DX: ZP96507 Wanaka Ph: 03 443 7414 Fax: 03 443 9434 Website: www.worldtravellers.co.nz Email: ross.mcrobie@worldtravellers.co.nz Travel Manager: Fiona Brown Director: Ross McRobie Director: Petrea McRobie Selling Staff: 3 IATA: 24-3 0056 TAANZ No: 9592 ROSCOPET LTD trading as UNITED TRAVEL CROMWELL; THE ACTIVE TRAVEL COMPANY PO Box 308, Cromwell, 9342 45 The Mall, Cromwell Ph: 03 445-4927 Fax: 03 445-4935 Website: www.activetravelco.com Email: info@activetravelco.com Director: Ross McRobie Selling Staff: 3 non IATA: TAANZ No: 9677

RAY STORY TRAVEL LTD trading as HARVEY WORLD TRAVEL AVONHEAD Avonhead Shopping Centre, Merrin St, Avonhead, Christchurch, 8042 DX: WP26013 Christchurch Ph: 03 358 2922 Fax: 03 358 2311 Website: harveyworld.co.nz/avonhead Email: avonhead@harveyworld.co.nz Director: Ray Story Selling Staff: 2 IATA: 24-3 3595 TAANZ No: 3518

ROSEMAN & WARREN TRAVEL LTD trading as ROSEMAN & WARREN UNITED TRAVEL PO Box 158, Whangarei, 0140 1 James St, Whangarei DX: AP24529 Whangarei Ph: 09 438 4939 Fax: 09 438 0910 Website: www.unitedtravel.co.nz Email: stephaniem@unitedtravel.co.nz Sales Manager: David Moss Managing Director: Stephanie Moss Selling Staff: 4 IATA: 24-3 0683 TAANZ No: 3363

RHIND & GARDINER HOUSE OF TRAVEL LTD trading as HOUSE OF TRAVEL JOHNSONVILLE PO Box 13428, Johnsonville, Wellington, 6440 106 Johnsonville Road, Johnsonville, Wellington DX: SP31516 Johnsonville Ph: 04 477 5750 Fax: 04 477 6440 Website: www.houseoftravel.co.nz Email: rhind@hot.co.nz Managing Director: Rachel Rhind Director: Sujata Annavarapu Selling Staff: 6 IATA: 24-3 3435 TAANZ No: 3359

ROTORUA DISTRICT COUNCIL trading as TOURISM ROTORUA Private Bag 3007, Rotorua Mail Centre, Rotorua, 3046 1167 Fenton St, Rotorua DX: JP30136 Rotorua Ph: 07 348 5179 Fax: 07 348 6044 Website: www.rotoruanz.com Email: grant.delamore@rdc.govt.nz Manager: Grant Delamore Selling Staff: 7 IATA: 24-3 0664 TAANZ No: 3484

RICHMOND TRAVEL LTD trading as MONDO TRAVEL RICHMOND PO Box 3410, Richmond, Nelson, 7050 272 Queen Street, Richmond, Nelson DX: WC71015 Richmond Ph: 03 543 7777 Fax: 03 544 9559 Website: www.mondotravel.co.nz Email: richmond@mondotravel.co.nz Selling Staff: 3 Approved Salesperson: 2 IATA: 24-3 4483 TAANZ No: 9654

RUAPEHU TRAVEL LTD trading as HARVEY WORLD TRAVEL OHAKUNE PO Box 33, Ohakune, 4660 27 Clyde Street, Ohakune DX: PA85501 Ohakune Ph: 06 385 9512 Fax: 06 385 9513 Website: harveyworld.co.nz/ohakune Email: ohakune@harveyworld.co.nz Director: Nigel Buck Director: Shelagh Buck Selling Staff: 3 Approved Salesperson: 1 IATA: 24-3 4082 TAANZ No: 9447

Travel Industry Directory and Information Guide 2012


FULL MEMBERS - DIRECTORY OF MEMBERS SEARLE TRAVEL LTD trading as SEARLE TRAVEL PO Box 7133, Taradale, Napier, 4141 273 Gloucester Street, Taradale, Napier DX: MP72001 Taradale Ph: 06 845 9023 Fax: 06 845 9025 Website: www.searletravel.co.nz Email: karen@searletravel.co.nz Director: Len Searle Director: Karen Searle Selling Staff: 4 Approved Salesperson: 3 IATA: 24-3 3423 TAANZ No: 3772 SERVICE TRAVEL LTD trading as SERVICE TRAVEL PO Box 74105, Market Road, Auckland, 1543 107 Great South Road, Remuera, Auckland DX: CX10110 Auckland Ph: 09 529 9459 Fax: 09 529 5935 Email: travel@servicetravel.co.nz Director: Michael Service Selling Staff: 2 IATA: 24-3 4127 TAANZ No: 8379 SETTLERS INVESTMENT LTD trading as SETTLERS TOURS PO Box 14346, Panmure, Auckland, 1741 113 Queens Rd, Panmure, Auckland DX: EP80528 Auckland Ph: 09 570 1053 Fax: 09 570 1051 Website: www.hello-newzealand.co.nz Email: anne@tspanmure.co.nz Director: Anne Zhou Manager: Yan Luan Selling Staff: 5 IATA ITOC: 24-3 4059 TAANZ No: 3497 SILKROAD 2001 LTD trading as SILKROAD PO Box 6401, Wellesley Street, Auckland, 1141 Level 9, 220 Queen Street, Auckland Ph: 09 302 3000 Fax: 09 302 3007 Website: www.silkroadnz.com Email: auckland@silkroadnz.com Managing Director: David Woo Selling Staff: 4 IATA: 24-3 4375 TAANZ No: 9203 SILVA TRAVEL & TOURS LTD trading as SILVA TRAVEL & TOURS PO Box 27684, Mt Roskill, Auckland, 1440 689 Sandringham Road, Mt Roskill, Auckland DX: CP39017 Auckland Ph: 09 620 6201 Fax: 09 620 2055 Email: silvatravel@xtra.co.nz Director: Mohammed Farook Selling Staff: 3 IATA: 24-3 4342 TAANZ No: 9366

SILVERSTREAM TRAVEL LTD trading as SILVERSTREAM CRUISE AND HOLIDAY CENTRE The Village, Cnr Kiln St & Whitemans Rd, Silverstream, Upper Hutt, 5019 The Village, Cnr Kiln Street and Whitemans Road, Silverstream, Upper Hutt DX: RP43504 Upper Hutt Ph: 04 527 8980 Fax: 04 527 8028 Email: sstream@paradise.net.nz Managing Director: Bruce Forsyth Director/Consultant: Janice Forsyth Selling Staff: 1 IATA: 24-3 4027 TAANZ No: 3553 SIMON HOCKING HOUSE OF TRAVEL LTD trading as SIMON HOCKING HOUSE OF TRAVEL PO Box 746, Timaru, 7940 Northtown Mall, Cnr Ranui & Evans Streets, Timaru DX: WX10630 Timaru Ph: 03 688 4139 Fax: 03 684 7548 Website: www.simonhocking.co.nz Email: simonh@hot.co.nz Managing Director: Simon Hocking Selling Staff: 5 IATA: 24-3 3309 TAANZ No: 3425 SKY TRAVEL (2003) LTD trading as SKY TRAVEL PO Box 37715, Parnell, Auckland, 1151 Shop No.5, 2 Commissariat Road, Mt Wellington, Auckland DX: CP39008 Auckland Ph: 09 580 1122 Fax: 09 580 1124 Website: www.skytravel.co.nz Email: sarah@skytravel.co.nz Director: Sarah Kedgley General Manager: Virender Bakshi Selling Staff: 2 Approved Salesperson: 1 IATA: 24-3 4180 TAANZ No: 9062 SKY TRAVEL (2003) LTD trading as SKY TRAVEL PO Box 37715, Parnell, Auckland, 1041 1 C Hayr Road, Three Kings, Auckland DX: CP39008 Mt Roskill Ph: 09 624 5210 Fax: 09 624 5211 Website: www.skytravel.co.nz Email: booking@skytravel.co.nz General Manager: Virender Bakshi Selling Staff: 4 non IATA: TAANZ No: 9620 SKY TRAVEL (2003) LTD trading as SKY TRAVEL PO Box 37715, Parnell, Auckland, 1151 14D Heather Street, Parnell , Auckland DX: CP31523 Parnell Ph: 09 336 1958 Fax: 09 303 0199 Website: www.skytravel.co.nz Email: sarah@skytravel.co.nz Director: Sarah Kedgley Selling Staff: 1 non IATA: TAANZ No: 9623

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SMARTONE TRAVEL LTD trading as SMARTONE TRAVEL PO Box 633, Shortland Street, Auckland, 1140 Level 9, 52-64 Victoria Street, Auckland DX: CP23519 Auckland Ph: 09 916 0716 Fax: 09 916 0711 Website: www.smartone.co.nz Email: travel@smartone.co.nz Director: Joseph Zhu Selling Staff: 6 IATA: 24-3 4283 TAANZ No: 9305 SMARTONE TRAVEL LTD trading as SMARTONE TRAVEL WELLINGTON PO Box 11765 , Manners Street, Wellington, 6142 Level 2, 76-86 Manners Street, Wellington DX: SP25518 Wellington Ph: 04 803 3268 Fax: 04 803 3278 Website: www.smartone.co.nz Email: travel@smartone.co.nz Manager: Candy Su Selling Staff: 3 IATA: 24-3 4283 TAANZ No: 9587 SOUND TRAVELS LTD trading as SOUND TRAVELS PO Box 105025, Auckland, 1143 258 St Andrews Road, Epsom South, Auckland Ph: 09 625 5159 Website: www.soundtravels.co.nz Email: paula@soundtravels.co.nz Managing Director: Paula Pram Selling Staff: 2 IATA: 24-3 4256 TAANZ No: 9242 SOUTH AMERICA JOURNEYS (2011) LTD trading as SOUTH AMERICA JOURNEYS; LATIN LINK PO Box 352, Wanaka, 9343 34 Eely Point Road, Wanaka Ph: 03 443 5036 Fax: 03 443 1846 Website: www.southamericajourneys.com Email: info@southamericajourneys.com Director: Gary Tate Selling Staff: 1 non IATA: TAANZ No: 9669 SOUTHERN LAKES TRAVEL LTD trading as TRAVELSMART QUEENSTOWN PO Box 1087, Queenstown, 9348 3 Church Street, Queenstown DX: ZP95023 Queenstown Ph: 03 442 9610 Fax: 03 442 9650 Website: www.travelsmart.co.nz Email: alan@tsqueenstown.co.nz Managing Director: Alan Ward Selling Staff: 1 IATA: 24-3 3598 TAANZ No: 3541

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DIRECTORY OF MEMBERS - FULL MEMBERS SOUTHERN PACIFIC TOURS LTD trading as SOUTHERN PACIFIC TOURS Shop 6, Sentinel Bld, 3-9 Northcroft Street, Takapuna, Auckland, 0622 DX: BP66515 Auckland Ph: 09 486 0700 Fax: 09 486 3378 Email: spt_nz@yahoo.co.kr CEO: Joung Seock Seo Selling Staff: 3 IATA: 24-3 4391 TAANZ No: 9308 ST HELIERS TRAVEL LTD trading as HARVEY WORLD TRAVEL ST HELIERS PO Box 25969, St Heliers, 1740 41 St Heliers Bay Road, St Heliers DX: CP35507 St Heliers Ph: 09 575 3708 Fax: 09 575 7278 Website: harveyworld.co.nz/stheliers Email: natalie.wheeler@harveyworld.co.nz Manager: Natalie Wheeler Selling Staff: 3 IATA: 24-3 33470 TAANZ No: 9597 STEPHEN PARSONS HOUSE OF TRAVEL LTD trading as STEPHEN PARSONS HOUSE OF TRAVEL PO Box 341, Palmerston North Central, Palmerston North, 4440 Guardian Trust House, Cnr Main Street and The Square, Palmerston North DX: PP80104 Palmerston North Ph: 06 356 7051 Fax: 06 354 7120 Website: www.stephenparsons.houseoftravel.co.nz Email: spht@hot.co.nz Managing Director: Stephen Parsons Selling Staff: 9 IATA: 24-3 3380 TAANZ No: 3447 SUNSHINE TRAVEL LTD trading as SUNSHINE TRAVEL Bush Inn Centre, 364 Riccarton Road, Upper Riccarton, Christchurch, 8041 DX: WP26010 Christchurch Ph: 03 348 8762 Fax: 03 348 8734 Website: www.travelsmart.co.nz Email: ros@sstravel.co.nz Travel Manager: Rosalind Ling Selling Staff: 3 IATA: 24-3 3427 TAANZ No: 3450 SUPREME TOURS AND TRAVEL LTD trading as SUPREME TOURS AND TRAVEL 54 Wellesley Street, Auckland, 1010 DX: CP24014 Auckland Ph: 09 309 9822 Fax: 09 373 3199 Email: statltd@xtra.co.nz Manager: Therese Small Selling Staff: 2 IATA: 24-3 4404 TAANZ No: 3717

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TAGGART SMITH (2000) LTD trading as HARVEY WORLD TRAVEL HASTINGS 320 Heretaunga St West, Hastings, 4122 DX: MA75504 Hastings Ph: 06 878 8113 Fax: 06 878 8119 Website: harveyworld.co.nz/hastings Email: hastings@harveyworld.co.nz Director: Linda Smith Director: Carol Taggart Selling Staff: 3 IATA: 24-3 3523 TAANZ No: 3490 TAMCO TRAVEL LTD trading as HARVEY WORLD TRAVEL HENDERSON PO Box 21071, Henderson, Waitakere, Auckland, 0650 Shop 4, Catherine Street Arcade, Henderson, Auckland DX: DP92528 Auckland Ph: 09 839 0371 Fax: 09 837 2991 Website: harveyworld.co.nz/henderson Email: henderson@harveyworld.co.nz Manager: Karen Pocklington Selling Staff: 3 IATA: 24-3 3340 TAANZ No: 9568 TARGET TRAVEL LTD trading as TARGET TRAVEL PO Box 101323, North Shore, North Shore City, Auckland, 0745 42F Constellation Drive, Mairangi Bay, Auckland DX: BP63505 Auckland Ph: 09 475 0081 Fax: 09 478 0562 Website: www.targettravel.co.nz Email: daniel@targettravel.co.nz Managing Director: Daniel Bloomfield Selling Staff: 4 Approved Salesperson: 1 IATA: 24-3 0291 TAANZ No: 3453 TEDEM TRAVEL AGENCY LTD trading as MONDO TRAVEL OREWA PO Box 716, Orewa, 0946 332 Hibiscus Coast Highway, Orewa DX: BP60017 Orewa Ph: 09 427 9040 Fax: 09 426 4040 Website: www.mondotravel.co.nz Email: orewa@mondotravel.co.nz Director: Terry Bennett Director: Adem Ozkan Selling Staff: 2 IATA: 243 44762 TAANZ No: 9647 TERRACE END TRAVEL LTD trading as TRAVELSMART PALMERSTON NORTH PO Box 5313, Terrace End, Palmerston North, 4441 246 Ruahine Street, Palmerston North DX: PP83002 Palmerston North Ph: 06 354 7246 Fax: 06 354 7249 Website: www.travelsmart.co.nz Email: travel@tspalmerstonnorth.co.nz Managing Director: Michele Gullery Selling Staff: 2 IATA: 24-3 3554 TAANZ No: 3659

Travel Industry Directory and Information Guide 2012

TFT HOLDINGS (1998) LTD trading as MONDO TRAVEL RICCARTON; JOURNEY TRAVEL PO Box 8933, Riccarton, Christchurch, 8440 47 Mandeville Street, Riccarton, Christchurch DX: WP25530 Christchurch Ph: 03 341 0170 Fax: 03 341 0190 Website: www.mondotravel.co.nz Email: riccarton@mondotravel.co.nz Managing Director: Mike Trengrove Selling Staff: 6 Approved Salesperson: 1 IATA: 24-3 4135; 24-3 4413 TAANZ No: 8793 THE PAUL BORRIE TRAVEL COMPANY LTD trading as PAUL BORRIE UNITED TRAVEL PO Box 30576, Lower Hutt, 5040 Gibson Sheat Centre, 1 Margaret Street, Lower Hutt DX: RP42091 Lower Hutt Ph: 04 569 8770 Fax: 04 569 8601 Website: www.unitedtravel.co.nz Email: book@paulborrietravel.co.nz Managing Director: Paul Borrie Director: Christine Borrie Selling Staff: 5 IATA: 24-3 0285 TAANZ No: 3341 THE PRIVATE TRAVEL COMPANY LTD trading as THE PRIVATE TRAVEL COMPANY 11 Ridings Road, Remuera, Auckland, 1050 DX: CP33011 Remuera Ph: 09 524 5017 Fax: 09 524 5019 Website: www.privatetravel.co.nz Email: kerry@privatetravel.co.nz Director: Kerry Graham Selling Staff: 1 Approved Salesperson: 3 IATA: 243 4474-0 TAANZ No: 9655 THE TERRACE TRAVEL LTD trading as THE TERRACE TRAVEL PO Box 10809, The Terrace, Wellington, 6143 Ground Floor, 88 The Terrace, Wellington DX: SP23543 Wellington Ph: 04 499 8125 Fax: 04 499 8122 Email: terrace@phoenixtravel.co.nz Director: Joanne Gallen Director: Paul Brydges Selling Staff: 4 IATA: 24-3 4023 TAANZ No: 3805 THE TRAVEL GROUP LTD trading as UNITED TRAVEL HAMILTON PO Box 19263, Hamilton, 3244 275 Barton Street, Hamilton DX: GP20036 Hamilton Ph: 07 838 1100 Fax: 07 834 2032 Website: www.hamiltonunited.travel Email: travel@uth.co.nz Managing Director: Des Preece Manager: Sandra Parker Selling Staff: 4 Approved Salesperson: 2 IATA: 24-3 3522 TAANZ No: 4742


FULL MEMBERS - DIRECTORY OF MEMBERS THE TRAVEL GROUP LTD trading as UNITED TRAVEL THE BASE PO Box 10011, Te Rapa, Hamilton, 3241 1 Pacific Crescent, The Base, Te Rapa, Hamilton DX: GB24004 Hamilton Ph: 07 849 2268 Website: www.hamiltonunited-travel Email: base@uth.co.nz Manager: John Backhouse Selling Staff: 3 IATA: 24-3 4482 TAANZ No: 9683 THE TRAVEL GROUP MORRINSVILLE LTD trading as UNITED TRAVEL IN MORRINSVILLE PO Box 315, Morrinsville, 3340 252a Thames St, Morrinsville DX: GP 20036 Hamilton Ph: 07 889 5572 Fax: 07 889 5592 Website: www.hamiltonunited.travel Email: travel@uth.co.nz Director: Brett Johnstone Managing Director: Des Preece Selling Staff: 2 Approved Salesperson: 1 IATA: 24-3 3181 TAANZ No: 3567 THE TRAVEL PLACE 2007 LTD trading as HARVEY WORLD TRAVEL PORIRUA IOOF Building, 16 Hartham Place, Porirua, 5022 DX: SP32511 Porirua Ph: 04 237 4409 Fax: 04 237 9660 Website: harveyworld.co.nz/porirua Email: porirua@harveyworld.co.nz Director: Bill Kwan Selling Staff: 4 IATA: 24-3 2042 TAANZ No: 3511 THE TRAVEL PLACE 2007 LTD trading as HARVEY WORLD TRAVEL PARAPARAUMU PO Box 200, Paraparaumu, 5032 Shop 22, Coastland Shopping Town, State Highway 1, Paraparaumu DX: RP60035 Kapiti Ph: 04 296 1118 Fax: 04 297 3501 Website: harveyworld.co.nz/paraparaumu Email: paraparaumu@harveyworld.co.nz Manager: Sandy Ramage Selling Staff: 2 IATA: 24-3 0226 TAANZ No: 9621 THE TRAVEL PRACTICE LTD trading as 0800FLYAWAY.CO.NZ 287 Innes Road, Mairehau, Christchurch, 8052 DX: WP23007 Christchurch Ph: 03 961 0630 Fax: 03 379 1184 Website: www.travelinstyle.co.nz Email: tony@0800flyaway.co.nz Accountant: Anthony Gray Selling Staff: 2 IATA: 24-3 4381 TAANZ No: 9461

TIMARU TRAVEL (2007) LTD trading as UNITED TRAVEL TIMARU PO Box 13, Timaru, 7940 216 Stafford St, Timaru DX: WA31553 Timaru Ph: 03 684 3169 Fax: 03 684 3167 Website: www.unitedtravel.co.nz Email: timaru@unitedtravel.co.nz Office Manager: Darryl Sandri Owner: Christiana Talbot Owner: Jeremy Talbot Selling Staff: 3 IATA: 24-3 0670 TAANZ No: 3479 TITIRANGI TRAVEL LTD trading as WORLD TRAVELLERS TITIRANGI PO Box 60172, Titirangi, Auckland, 0642 406 Titirangi Rd, Titirangi, Auckland DX: DP94501 Auckland Ph: 09 817 8042 Fax: 09 817 7353 Website: www.titirangi-travel.co.nz Email: rod@titirangi-travel.co.nz Retail Sales Manager: Rod Vickers Selling Staff: 3 IATA: 24-3 0170 TAANZ No: 3480 TONY PIVAC LTD trading as HARVEY WORLD TRAVEL TE KUITI PO Box 414, Te Kuiti, 3941 119 Rora St, Te Kuiti DX: GA30011 Te Kuiti Ph: 07 878 8184 Fax: 07 878 8187 Website: harveyworld.co.nz/tekuiti Email: tekuiti@harveyworld.co.nz Director: Ivka Pivac Managing Director: Tony Pivac Selling Staff: 2 IATA: 24-3 3182 TAANZ No: 3362 TOTAL HOLIDAY OPTIONS LTD trading as TOTAL HOLIDAY OPTIONS PO Box 145 , Albany Village, North Shore City, 0755 B7, 210-212 State Highway 17, Albany , Auckland DX: BP61509 Albany Ph: 09 447 3601 Fax: 09 447 3603 Website: www.totalholidayoptions.com Email: mail@totalholidayoptions.com Managing Director: Fasih Ahmed (Amaan) Khan Director Sales & Marketing: Anita Thomas Selling Staff: 2 IATA: 24-3 4452 TAANZ No: 9486 TOURS & TRAVEL NEWMARKET LTD trading as STARS TRAVEL INTERNATIONAL (NEWMARKET) PO Box 9689, Newmarket, Auckland, 1149 1st Floor, ASB Building, 136 Broadway, Newmarket, Auckland DX: CP31029 Auckland Ph: 09 524 9922 Fax: 09 524 9977 Website: www.starstravel.co.nz Email: bill@starstravel.co.nz Managing Director: Bill Mabey Director: Linda Mabey Selling Staff: 4 IATA: 24-3 1000 TAANZ No: 3486

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TOURS DIRECT LTD trading as TOURS DIRECT PO Box 56357, Dominion Road, Auckland, 1446 Level 10, 63 Albert Street , Auckland DX: CP18015 Auckland Ph: 09 368 1640 Fax: 09 368 1641 Website: www.toursdirect.co.nz Email: richard@toursdirect.co.nz Director: Richard Page Director: Mandy Page Selling Staff: 3 non IATA: TAANZ No: 9368 TRAVEL ADVENTURES LTD trading as HARVEY WORLD TRAVEL PONSONBY 293 Ponsonby Road, Ponsonby, Auckland, 1011 DX: CP30025 Auckland Ph: 09 360 0443 Fax: 09 360 0446 Website: harveyworld.co.nz/ponsonby Email: ponsonby@harveyworld.co.nz Director: Nan (Naren) Sima Managing Director: Brian Cossar Manager: Wayne Leigh Selling Staff: 5 IATA: 24-3 3454 TAANZ No: 9412 TRAVEL CENTRE CAMBRIDGE LTD trading as CAMBRIDGE TRAVEL PO Box 385, Cambridge, 3450 74 Victoria Street, Cambridge DX: GA27506 Cambridge Ph: 07 827 5096 Fax: 07 827 3522 Website: www.cambridgetravel.co.nz Email: sue_camtvl@xtra.co.nz Managing Director: Susan Wrigley Director: Graham Wrigley Selling Staff: 3 IATA: 24-3 0248 TAANZ No: 3313 TRAVEL CO-ORDINATORS LTD trading as THE TOUR COMPANY, FLORATOURS, ASCOT TOURS, PILGRIMAGE TOURS, CRUISE CLUB PO Box 11458, Ellerslie, Auckland, 1542 250 G Marua Road, Ellerslie, Auckland DX: EP80501 Auckland Ph: 09 580 0470 Fax: 09 580 0472 Email: peter@travcorp.co.nz Director: Peter Fleming Selling Staff: 3 IATA: 24-3 0002 TAANZ No: 3054 TRAVEL DESIGNERS LTD trading as TRAVEL DESIGNERS; SKI TRAVEL SPECIALISTS PO Box 37103, Parnell, Auckland, 1151 3 Gibraltar Crescent, Parnell, Auckland DX: CP31517 Auckland Ph: 09 307 1350 Fax: 09 358 2221 Website: www.traveldesigners.co.nz Email: sales@traveldesigners.co.nz Director: Julie Coulston Director: Rosaleen Ennis Director: Carolyn Khor Selling Staff: 6 Approved Salesperson: 3 IATA: 24-3 4122 TAANZ No: 9673

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DIRECTORY OF MEMBERS - FULL MEMBERS TRAVEL DIRECTIONS LTD trading as TRAVEL DIRECTIONS PO Box 35911, Browns Bay, North Shore City, Auckland, 0753 126 Arran Road, Browns Bay, Auckland DX: BP62002 Auckland Ph: 09 478 3221 Fax: 09 478 3847 Website: www.traveldirections.co.nz Email: tim@traveldirections.co.nz Managing Director: Tim Butcher Selling Staff: 1 Approved Salesperson: 2 IATA: 24-3 4259 TAANZ No: 9265

TRAVEL MANAGERS GROUP LTD trading as FINE TRAVEL PO Box 12, Shortland Street, Auckland, 1140 Level 5, 43 High Street, Auckland DX: CP24015 Auckland Ph: 09 921 5178 Fax: 09 921 5171 Website: www.finetravel.co.nz Email: paul@finetravel.co.nz Manager: Paul Collins General Manager: Mike Southcombe Selling Staff: 0 Approved Salesperson: 11 IATA: 24-3 4043 TAANZ No: 9384

TRAVEL FOR LESS MEADOWBANK LTD trading as TRAVELSMART MEADOWBANK PO Box 87157, Meadowbank, Auckland, 1742 Shop 27B, Meadowbank Shopping Ctr, St Johns Road, Meadowbank, Auckland DX: CP34503 Auckland Ph: 09 528 8189 Fax: 09 528 4562 Website: www.travelsmart.co.nz Email: jane@tsmeadowbank.co.nz Director & Manager: Jane Hinds Selling Staff: 4 Approved Salesperson: 1 IATA: 24-3 0011 TAANZ No: 3207

TRAVEL MANAGERS GROUP LTD trading as HARVEY WORLD TRAVEL DUNEDIN PO Box 5248, Moray Place, Dunedin, 9058 63 Hanover St, Dunedin DX: YP80543 Dunedin Ph: 03 477 0443 Fax: 03 477 0179 Website: harveyworld.co.nz/dunedin Email: dunedin@harveyworld.co.nz Manager: Don Crum Selling Staff: 3 IATA: 24-3 0639 TAANZ No: 3424

TRAVEL MANAGERS GROUP LTD trading as ASPIRE TRAVEL GROUP, C&M TRAVEL, CCUSA, DRIVING FORCE TRAVEL, EASTRAIN TRAVEL, EXOTIC HOLIDYAYS, SKYTAIN LION WORLD, MANASE TRAVEL STUDIO, MARATHON TRAVEL; NAFTAJ TRAVEL; SELECT TRAVEL; STUART TRAVEL; PO Box 12, Shortland Street, Auckland, 1141 Level 5, 43 High Street, Auckland DX: CP24015 Auckland Ph: 09 921 5070 Fax: 09 921 5096 Website: www.travelmanagers.co.nz Email: accounts@travelmanagers.co.nz Director: John Southcombe Director: David Wallace Managing Director: Mike Southcombe Selling Staff: 5 Approved Salesperson: 61 IATA: 24-3 4043 TAANZ No: 9095 TRAVEL MANAGERS GROUP LTD trading as ATG TRAVEL PO Box 12, Shortland Street, Auckland, 1140 Unit 3, 17 Aviemore Drive, Highland Park, Auckland DX: CP24015 Auckland Ph: 09 948 6682 Fax: 09 533 6684 Email: coay@atgbrokers.co.nz Selling Staff: 3 Approved Salesperson: 1 TAANZ No: 9703 TRAVEL MANAGERS GROUP LTD trading as DE MUTH & WATSON TRAVEL PO Box 226, Napier, 4140 139 Dickens Street, Napier DX: MP70060 Napier Ph: 06 835 0477 Fax: 06 835 0480 Email: info@demuthwatsontravel.co.nz Manager: Josephine DeMuth Selling Staff: 0 non IATA: TAANZ No: 9653

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TRAVEL MANAGERS GROUP LTD trading as TARNICA TRAVELS 343 Great South Rd, Papatoetoe, Auckland, 1062 DX: EP74528 Hunters Corner Ph: 09 279 1010 Fax: 09 279 0994 Email: sania@xtra.co.nz Manager: Sania Ashraf Selling Staff: 5 non IATA: TAANZ No: 9490 TRAVEL MANAGERS GROUP LTD trading as TRAVEL CAFE / TRAVELSCOOP PO Box 845, Hastings, 4156 908 East Heretaunga St, Hastings Ph: 06 878 4149 Fax: 06 876 4125 Website: www.travelcafe.co.nz Email: info@travelcafe.co.nz Marketing: Greg Southcombe Selling Staff: 1 non IATA: TAANZ No: 9616 TRAVEL MANAGERS GROUP LTD trading as TRAVEL MANAGERS PO Box 10844, The Terrace, Wellington, 6143 Level 3, PSA House, 11 Aurora Terrace, Wellington DX: SP23535 Wellington Ph: 04 978 2320 Fax: 04 978 2321 Website: www.travelmanagers.co.nz Email: sidney.yap@travelmanagers.co.nz Managing Director: Mike Southcombe Selling Staff: 0 IATA: 24-3 4443 TAANZ No: 9582

Travel Industry Directory and Information Guide 2012

TRAVEL MANAGERS GROUP LTD trading as TRAVEL WORLD KUMEU PO Box 280, Kumeu, 0841 84 Main Road, Kumeu DX: DP90511 Kumeu Ph: 09 412 2139 Fax: 09 412 6192 Email: info@twkumeu.co.nz Owner: Erich Oettli Manager: Gail Smith Selling Staff: 0 TAANZ No: 9704 TRAVEL MANAGERS GROUP LTD trading as UNIQUE TRAVEL PO Box 12, Symonds St, Auckland 370 Mount Albert Rd, Mount Roskill Email: siraj@uniquetravel.co.nz Branch Manager: Siraj Hashmi Selling Staff: 1 Approved Salesperson: 1 non IATA: TAANZ No: 9724 TRAVEL MASTERS LTD trading as TRAVEL MASTERS HOLIDAYMAKERS PO Box 7176, Sydenham, Christchurch, 8240 Suite 3, 21 Leslie Hills Drive, Riccarton, Christchurch DX: WP27018 Christchurch Ph: 03 379 2649 Fax: 03 961 7823 Email: travel@travelmasters.co.nz Managing Director: Anne Bouterey Selling Staff: 2 IATA: 24-3 0050 TAANZ No: 3508 TRAVEL PARTNERS LTD trading as TRAVEL PARTNERS PO Box 5881, Moray Place, Dunedin, 9058 Level 1, 140 George Street, Dunedin DX: YP80084 Dunedin Ph: 03 477 0000 Fax: 03 477 0006 Website: www.travelpartners.net.nz Email: deniseholmes@travelpartners.net.nz Director/Sales Consultant: Denise Holmes Selling Staff: 3 IATA: 24-3 4376 TAANZ No: 9462 TRAVEL PRODUCTIONS LTD trading as TRAVEL PRODUCTIONS PO Box 5991, Wellesley Street, Auckland, 1141 41 Brown Street, Ponsonby, Auckland DX: CP29504 Auckland Ph: 09 360 6921 Fax: 09 360 6931 Website: www.travelproductions.co.nz Email: reception@travelproductions.co.nz Director: Richard Davey Selling Staff: 6 IATA: 24-3 4008 TAANZ No: 3104 TRAVEL SHOP LTD trading as TRAVEL SHOP PO Box 76810, Manukau City, Auckland, 2241 Unit O, 8 Bishop Lenihan Pl, Botany, Auckland DX: EP75532 Auckland Ph: 09 272 3522 Fax: 09 272 3577 Email: travel_shop@xtra.co.nz Manager: Giri Raj Gupta Director: Sheil Gupta Selling Staff: 3 IATA: 24-3 4289 TAANZ No: 9432


FULL MEMBERS - DIRECTORY OF MEMBERS TRAVEL TIME (WAIHI) LTD trading as UNITED TRAVEL WAIHI PO Box 145, Waihi, 3641 100 Seddon St, Waihi DX: HA43515 Waihi Ph: 07 863 6767 Fax: 07 863 6768 Website: www.unitedtravel.co.nz Email: waihi@unitedtravel.co.nz Manager: Angela Pascoe Selling Staff: 3 IATA: 24-3 3432 TAANZ No: 3524 TRAVEL TO YOU (2005) LTD trading as TRAVEL 2 U PO Box 33339, Barrington, Christchurch, 8244 85 Domain Terrace, Spreydon, Christchurch DX: WP23004 Christchurch Ph: 03 338 1222 Fax: 03 338 2151 Website: www.travel2u.co.nz Email: sales@travel2u.co.nz Director: Andrew Fibbens Director: John Kottier Selling Staff: 3 IATA: 24-3 4107 TAANZ No: 6283 TRAVEL WELL LTD trading as MANUKAU UNITED TRAVEL PO Box 76017, Manukau City, Auckland, 2241 Shop 116, Level 1 The Gallery, Westfield Manukau City Shopping Centre, Cnr Great South and Wiri Station Road, Manukau, Auckland DX: EP75553 Auckland Ph: 09 262 1829 Fax: 09 262 1786 Website: www.unitedtravel.co.nz Email: bruce@manunited.co.nz Business Owner: Bruce Arnold Manager: Andrew Mortimer Selling Staff: 5 IATA: 24-3 3457 TAANZ No: 9473 TRAVELCOM MOUNT LTD trading as TRAVELCOM MOUNT MAUNGANUI PO Box 5081, Mt Maunganui, 3150 165 Maunganui Road, Mt Maunganui DX: HB41524 Mt Maunganui Ph: 07 575 5049 Fax: 07 575 9171 Website: www.travelcom.travel Email: don@travelcom.travel Office Manager/Director: Katrina Stewart Managing Director: Don Menzies Selling Staff: 5 IATA: 24-3 0082 TAANZ No: 3493 TRAVELCOM TAURANGA LTD trading as TRAVELCOM TAURANGA PO Box 640, Tauranga, 3140 63 Devonport Road, Tauranga DX: HB40028 Tauranga Ph: 07 578 3119 Fax: 07 578 1802 Website: www.travelcom.travel Email: don@travelcom.travel Managing Director: Don Menzies Office Manager/Director: Sheryl Holmes Selling Staff: 4 IATA: 24-3 3584 TAANZ No: 9449

TRAVELCOM TE PUKE LTD trading as TRAVELCOM TE PUKE 68 Jellicoe Street, Te Puke, 3119 DX: HA42502 Te Puke Ph: 07 573 0595 Fax: 07 573 4395 Website: www.travelcomagency.co.nz Email: jenny@travelcomagency.co.nz Managing Director: Don Menzies Managing Director: Jenny Eglinton Director: John Miller Selling Staff: 2 non IATA: TAANZ No: 9302

TRAVELWORKS NEW ZEALAND LTD trading as TRAVELWORKS NEW ZEALAND PO Box 28440, Remuera, Auckland, 1541 15A Hopkins Crescent, Kohimarama DX: CP33002 Remuera Ph: 09 578 2224 Fax: 09 522 0331 Website: www.travelworks.co.nz Email: ralph@travelworks.co.nz Owner/Director: Jennifer Levinson Owner/Director: Ralph Levinson Selling Staff: 2 non IATA: TAANZ No: 3526

TRAVELEDGE PTY LTD trading as TRAVELEDGE Level 5 , GE Building, 8 Tangihua Street, Quay Plaza, Auckland, 1001 Ph: 09 358 8635 Website: www.traveledge.com.au Email: info@traveledge.co.nz General Manager: Cullam Murchison General Manager: James Highsted Selling Staff: 2 IATA: on application TAANZ No: 9686

TRAVOLIDAY LTD trading as HARVEY WORLD TRAVEL NORTHCOTE PO Box 36000, Northcote, Auckland, 0748 13 Pearn Place, Northcote, Auckland DX: BP65005 Northcote Ph: 09 481 1747 Fax: 09 419 2747 Selling Staff: 2 Approved Salesperson: 1 IATA: 24-3 3465 TAANZ No: 9684

TRAVELMORE INTERNATIONAL CORP. LTD trading as TRAVELMORE PO Box 91187, Auckland Mail Centre, Auckland, 1142 Level 3, 18 Shortland Street, Auckland DX: CP18022 Auckland Ph: 09 306 1092 Fax: 09 306 1098 Email: charles@travelmore.co.nz Managing Director: Charles You Selling Staff: 5 IATA ITOC: 24-3 4255 TAANZ No: 9229 TRAVELTEAM (NELSON) LTD trading as UNITED TRAVEL NELSON PO Box 111, Nelson, 7040 228 Trafalgar St, Nelson DX: WC75017 Nelson North Ph: 03 546 8068 Fax: 03 546 8088 Website: www.unitedtravel.co.nz Email: sales@united-travel.co.nz Director: Jennifer Jackson Director: Lynette Stevenson Selling Staff: 3 Approved Salesperson: 2 IATA: 24-3 3407 TAANZ No: 3520 TRAVELWISE HOLIDAYS LTD trading as TRAVELWISE HOLIDAYS PO Box 302470, North Shore City, Auckland, 0751 Unit 13A, 80 Paul Matthews Road, Albany, Auckland DX: BP64527 Auckland Ph: 09 414 4488 Fax: 09 414 4477 Website: www.travelwiseholidays.co.nz Email: info@travelwiseholidays.co.nz Director: Andy Leighton Director: Suzanne Leighton Selling Staff: 2 non IATA: TAANZ No: 3725

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TRENCAM INVESTMENTS LTD trading as UNITED TRAVEL MAIRANGI BAY P O Box 65423, Mairangi Bay, North Shore City, Mairangi Bay, 0754 Shop 3, 408 Beach Road, Mairangi Bay, Auckland DX: BP62514 Auckland Ph: 09 478 7665 Fax: 09 478 7578 Website: www.unitedtravel.co.nz Email: chrish@unitedtravel.co.nz Director: Chris Harrop Selling Staff: 4 Approved Salesperson: 3 IATA: 24-3 2510 TAANZ No: 9181 UMS & ASSOCIATES LTD trading as UMS & ASSOCIATES 544 Manukau Road, Epsom, Auckland, 1023 DX: EP70005 Auckland Ph: 09 623 1808 Fax: 09 623 1898 Email: joeyaunz@gmail.com Manager: Joe Yau Owner: Lorah Lung-Ying Selling Staff: 3 non IATA: TAANZ No: 9442 UNITED TRAVEL KATIKATI LTD trading as UNITED TRAVEL AT KATIKATI PO Box 5192, Mount Manganui 110 Main Road, Katikati DX: HA43002 Katikati Ph: 07 549 1711 Fax: 07 549 1713 Website: www.unitedtravel.co.nz Email: catherine.membery@unitedtravel.co.nz Director: Catherine Membery Director: Darryl Tapsell Director: Kay Rogers Selling Staff: 2 Approved Salesperson: 1 IATA: 24-3 0185 TAANZ No: 3577

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DIRECTORY OF MEMBERS - FULL MEMBERS UNITED TRAVEL NEW LYNN LTD trading as UNITED TRAVEL NEW LYNN 12 Delta Avenue, New Lynn, Waitakere, Auckland, 0600 DX: DP95020 New Lynn Ph: 09 827 4917 Fax: 09 827 3261 Website: www.unitedtravel.co.nz Email: kjameson@unitedtravel.co.nz Owner: Kathryn Jameson Selling Staff: 3 IATA: 24-3 3396 TAANZ No: 9591

UNITED TRAVEL TE PUKE LTD trading as UNITED TRAVEL TE PUKE PO Box 5192, Mount Manganui 73 Jellicoe Street, Te Puke DX: HA42524 Te Puke Ph: 07 573 7805 Fax: 07 573 6409 Website: www.unitedtravel.co.nz Email: catherine.membery@unitedtravel.co.nz Managing Director: Kay Rogers Selling Staff: 3 IATA: 24-3 3308 TAANZ No: 3407

UNITED TRAVEL NEW PLYMOUTH LTD trading as UNITED TRAVEL NEW PLYMOUTH PO Box 275, Taranaki Mail Centre, New Plymouth, 4340 58 Devon Street East, New Plymouth DX: NP91006 New Plymouth Ph: 06 758 6119 Fax: 06 758 4786 Website: www.unitedtravel.co.nz Email: newplymouth@unitedtravel.co.nz Managing Director: Sharon Herlihy Selling Staff: 4 IATA: 24-3 2718 TAANZ No: 3147

VITA WORLD LTD trading as WELLBEING TRAVEL PO Box 8955, Riccarton Rd, Riccarton, Christchurch, 8440 113 Riccarton Road, Riccarton , Christchurch Ph: 03 343 2222 Fax: 03 343 3377 Email: wellbeing@gmail.com Manager: Kyu Hwang Selling Staff: 3 non IATA: TAANZ No: 9721

UNITED TRAVEL ST HELIERS LTD trading as UNITED TRAVEL ST HELIERS PO Box 25062, St Heliers, Auckland, 1740 10 St Heliers Bay Road, St Heliers, Auckland DX: CP35512 Auckland Ph: 09 575 0810 Fax: 09 575 0811 Website: www.unitedtravel.co.nz Email: sally@stheliers.co.nz Director: Sally Dick Selling Staff: 4 IATA: 24-3 4182 TAANZ No: 9127 UNITED TRAVEL TAKAPUNA LTD trading as UNITED TRAVEL TAKAPUNA PO Box 33323, Takapuna, North Shore City, Auckland, 0740 2 Northcroft St, Takapuna, Auckland DX: BP66512 Auckland Ph: 09 486 1625 Fax: 09 486 1613 Website: www.utdtakapuna.co.nz Email: jeremy@utdtakapuna.co.nz Managing Director: Jeremy Shanahan Selling Staff: 5 IATA: 24-3 0020 TAANZ No: 3517 UNITED TRAVEL TAUPO 2011 LTD trading as UNITED TRAVEL TAUPO PO Box 1012, Taupo, 3351 40 Heu Heu Street, Taupo DX: KP37032 Taupo Ph: 07 378 9709 Fax: 07 377 0993 Website: www.unitedtravel.co.nz Email: info@unitedtraveltaupo.co.nz Management: Steve Sievwright Selling Staff: 3 IATA: 24-3 2122 TAANZ No: 3234

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VOYAGE AFFAIRES LTD trading as VOYAGE AFFAIRES P O Box 37043, Parnell, Auckland, 1151 4A Birdwood Crescent, Parnell, Auckland DX: CP31509 Auckland Ph: 09 302 0800 Fax: 09 302 0799 Website: www.voyage.co.nz Email: carol@voyage.co.nz CEO: Carol Morgan Selling Staff: 4 Approved Salesperson: 1 IATA: 24-3 3349; 24-3 4470 TAANZ No: 3557 W & J ORCHARD PARTNERSHIP trading as HARVEY WORLD TRAVEL KAIAPOI Shop 1, 123 Williams Street, Kaiapoi, 7630 Kaiapoi Village Arcade, 123 Williams Street, Kaiapoi DX: WP29005 Kaiapoi Ph: 03 327 9247 Fax: 03 327 9422 Website: harveyworld.co.nz/kaiapoi Email: kaiapoi@harveyworld.co.nz Partner: Wayne Orchard Selling Staff: 4 IATA: 24-3 3434 TAANZ No: 3799 W P MAHER TOURS LTD trading as W P MAHER TOURS P O Box 12615, Thorndon, Wellington, 6144 94-104 Molesworth Street, Thorndon, Wellington DX: SP24020 Wellington Ph: 04 499 2071 Fax: 04 473 3504 Website: www.mahertours.co.nz Email: info@mahertours.co.nz Director: Andy Richards Director / Accountant: Amanda Richards Selling Staff: 4 non IATA: TAANZ No: 9572

Travel Industry Directory and Information Guide 2012

WAIHEKE WORLD TRAVEL LTD trading as UNITED TRAVEL WAIHEKE ISLAND PO Box 7, Oneroa, 1840 1 Tahi Road, Ostend , Waiheke Island DX: CP40509 Waiheke Island Ph: 09 372 9606 Fax: 09 372 8706 Email: sales.waiheke@unitedtravel.co.nz Manager: Jeryl Bromley Selling Staff: 5 IATA: 24-3 4087 TAANZ No: 9609 WAIMEA TRAVEL COMPANY LTD trading as HARVEY WORLD TRAVEL RICHMOND PO Box 3154, Richmond, 7050 231 Queen Street, Richmond Ph: 03 544 6640 Fax: 03 544 5466 Website: www.harveyworld.co.nz/richmond Email: richmond@harveyworld.co.nz Director: Nicholas Tilly Selling Staff: 2 non IATA: TAANZ No: 9699 WARKWORTH TRAVEL LTD trading as WORLD TRAVELLERS WARKWORTH PO Box 84, Warkworth, 0941 42 Queen Street, Warkworth DX: AA25518 Warkworth Ph: 09 425 8009 Fax: 09 425 8379 Website: www.warkworthravel.co.nz Email: lynette@warkworthtravel.co.nz Manager/Director: Lynette Giles Selling Staff: 3 IATA: 24-3 0161 TAANZ No: 3538 WAY TRAVEL LTD trading as WAY TRAVEL Shop 8, Windmill Centre, 184 Clarence Street, Riccarton, Christchurch, 8011 DX: WP25506 Christchurch Ph: 03 341 8052 Fax: 03 341 8053 Website: www.waytravelnz.com Email: waytravel@yahoo.co.kr Director: Sang Hun Lee Selling Staff: 3 IATA: 24-3 4378 TAANZ No: 9454 WEBSITE TRAVEL PTY LTD trading as BACKPACKERS WORLD TRAVEL PO Box 12489, George St Post Office, Brisbane QLD 4003, 8140 DX: WP20302 Christchurch Ph: 03 379 8153 Fax: 03 379 8169 Website: www.backpackersworld.co.nz Email: heidi@websitetravel.com Selling Staff: 1 IATA: 24-3 4481 TAANZ No: 9670


FULL MEMBERS - DIRECTORY OF MEMBERS WERE TRAVEL LTD trading as UNITED TRAVEL NEWMARKET PO Box 9163, Auckland, 1149 10 Morrow St, Newmarket, Auckland DX: CP31028 Auckland Ph: 09 520 4142 Fax: 09 523 1488 Website: www.unitedtravel.co.nz Email: sales@weretravel.co.nz Director: Ken Were Manager / Director: Deanna Tolj Selling Staff: 3 IATA: 24-3 1065 TAANZ No: 3566 WESTGATE TRAVEL LTD trading as UNITED TRAVEL WESTGATE PO Box 84003, Westgate, Waitakere, Auckland, 0657 Shop C3 Westgate City Centre, Fernhill Drive, Waitakere, Auckland DX: DP98001 Auckland Ph: 09 831 0250 Fax: 09 831 0255 Website: www.unitedtravel.co.nz Email: jeff.glover@unitedtravel.co.nz Manager: Jeffrey Glover Owner: John Glover Selling Staff: 4 IATA: 24-3 4145 TAANZ No: 8996 WESTSIDE TRAVEL LTD trading as WESTSIDE UNITED TRAVEL PO Box 20151, Bishopdale, Christchurch, 8543 Bishopdale Centre, 17c Bishopdale Court, Bishopdale, Christchurch DX: WP24005 Christchurch Ph: 03 359 6055 Fax: 03 359 6339 Website: www.unitedtravel.co.nz Email: westside@utravel.co.nz Director: Sally Dickson Director: Dale Maisey Director: Christiane Simmers Selling Staff: 4 Approved Salesperson: 2 IATA: 24-3 0096 TAANZ No: 3568 WHANGAMATA TRAVEL LTD trading as TRAVELSMART WHANGAMATA PO Box 234, Whangamata, 3643 705 Port Road, Whangamata DX: HA44011 Whangamata Ph: 07 865 0111 Fax: 07 865 0109 Website: www.travelsmart.co.nz Email: anne@tswhangamata.co.nz Owner/Manager: Anne Copplestone Selling Staff: 1 Approved Salesperson: 1 IATA: 24-3 4243 TAANZ No: 9222

WILLIMENT TRAVEL GROUP LTD trading as WILLIMENT TRAVEL GROUP PO Box 589, Wellington, 6021 43-47 Hanson Street, Mt Cook , Wellington DX: SP20034 Wellington Ph: 04 380 2500 Fax: 04 380 2501 Website: www.williment.co.nz Email: wlgsales@williment.co.nz Managing Director: Natalia Stevenson Director: Duncan Garvie Director: Ross Jamieson Managing Director: Hayden Armstrong Selling Staff: 17 IATA: 24-3 4092 TAANZ No: 9657 WILLIMENT TRAVEL GROUP LTD trading as SCHOOLTRAVEL PO Box 101032, North Shore City, Auckland, 0745 Unit J1, 4 Antares Place, Mairangi Bay, Auckland DX: Ph: 09 476 7671 Fax: 09 475 5487 Website: www.schooltravel.co.nz Email: aklsales@williment.co.nz Operations Director: Natalia Stevenson General Manager: Jamie Wansey Selling Staff: 4 IATA: 24-3 4106; 24-34433 TAANZ No: 9658 WINCHESTER TRAVEL LTD trading as WINCHESTER TRAVEL PO Box 375, Shortland Street, Auckland, 1140 Level 8, 17 Albert Street, Auckland DX: CP18005 Auckland Ph: 09 366 0018 Fax: 09 366 0039 Email: evalau@winchestertravel.co.nz Director: Eva Lau Director: Dominic Cheng Selling Staff: 6 IATA ITOC: 24-3 3567; FIT-148 TAANZ No: 3592 WORLD EXPEDITIONS PTY LTD trading as WORLD EXPEDITIONS PO Box 137052, Parnell, Auckland, 1151 Level 2, 35 High Street, Auckland City, Auckland DX: CP24046 Auckland Ph: 09 368 4161 Fax: 09 368 4162 Website: www.worldexpeditions.com Email: enquiries@worldexpeditions.co.nz NZ Manager: Tali Emdin Selling Staff: 2 non IATA: TAANZ No: 9117 WORLD JOURNEYS LTD trading as WORLD JOURNEYS PO Box 47954, Ponsonby, Auckland, 1144 231 Ponsonby Road, Ponsonby, Auckland DX: CP30013 Ponsonby Ph: 09 360 7311 Fax: 09 360 7313 Website: www.worldjourneys.co.nz Email: info@worldjourneys.co.nz Manager: Brett Barclay Selling Staff: 4 IATA: 24-3 4394 TAANZ No: 9480

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WORLD OF TRAVEL LTD trading as MONDO TRAVEL MT EDEN; SPORTING TOURS; CRUISE COMPANY PO Box 10195, Dominion Road, Auckland, 1440 297 Dominion Road, Mt Eden, Auckland DX: CP36002 Auckland Ph: 09 630 2435 Fax: 09 638 4683 Website: www.mondotravel.co.nz Email: mteden@mondotravel.co.nz Managing Director: Chris Hammonds Selling Staff: 3 Approved Salesperson: 1 IATA: 24-3 4003; 24-3 4409 TAANZ No: 3118 WORLDWIDE HOLIDAYS LTD trading as WORLDWIDE HOLIDAYS; E TICKETING CENTRE, ACROSSIA PO Box 105003, Auckland City, Auckland, 1143 Ground Floor, Shop 1, 87-89 Anzac Avenue, Auckland DX: CP21012 Auckland Ph: 09 379 6677 Fax: 09 379 6088 Website: www.traveling.co.nz Email: wwtravel@xtra.co.nz Managing Director: Jason Yu Selling Staff: 22 Approved Salesperson: 2 IATA: 24-3 4237 TAANZ No: 9239 WORLDWIDE HOLIDAYS LIMITED trading as WORLDWIDE HOLIDAYS LIMITED, 155 QUEEN STREET PO Box 105003, Auckland Central 14c 155 Queen Street, Auckland Central , Auckland Ph: 09 309 1122 Fax: 09 374 3934 Selling Staff: 3 non IATA: TAANZ No: 9708 WORLDWIDE HOLIDAYS LIMITED trading as WORLDWIDE HOLIDAYS, NEW LYNN PO Box 105003, Auckland Central Suite 2 3037 Great South Road, New Lynn, Auckland Ph: 09 827 8001 Fax: 09 827 8733 Email: anna@worldway.co.nz Selling Staff: 2 non IATA: TAANZ No: 9707 WORLDWIDE HOLIDAYS LTD trading as WORLDWIDE HOLIDAYS PO Box 105003, Auckland City, 1143 Level 1, 290 Queen Street, Auckland DX: CP21012 Auckland Ph: 09 379 6655 Fax: 09 379 6087 Website: www.wanguo.co.nz Email: vivian@worldway.co.nz Branch Manager: Meilin Zhang Selling Staff: 3 non IATA: TAANZ No: 9634

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DIRECTORY OF MEMBERS - FULL MEMBERS WORLDWIDE HOLIDAYS LTD trading as WORLDWIDE HOLIDAYS PO Box 105003, Auckland City, 1143 14 Pearn Place, Northcote, Auckland DX: BP65003 Auckland Ph: 09 419 5299 Fax: 09 419 5124 Website: www.wanguo.co.nz Email: sisi@worldway.co.nz Branch Manager: Sisi Ouyang Selling Staff: 2 non IATA: TAANZ No: 9635

WORLDWIDE HOLIDAYS LTD trading as WORLDWIDE HOLIDAYS PO Box 105003, Auckland City, 1143 Unit D, 75 Porana Road, Glenfield, Auckland DX: BP65003 Auckland Ph: 09 442 1166 Fax: 09 442 1177 Website: www.wanguo.co.nz Email: karen@worldway.co.nz Branch Manager: Karen Manchui Cheung Selling Staff: 2 non IATA: TAANZ No: 9638

WORLDWIDE HOLIDAYS LTD trading as WORLDWIDE HOLIDAYS PO Box 105003, Auckland City, 1143 290 Ti Rakau Drive, Botany Downs, Auckland DX: EP83021 Auckland Ph: 09 273 1369 Fax: 09 273 1363 Website: www.wanguo.co.nz Email: worldwayeast@xtra.co.nz Branch Manager: Jimmy Zenquan Chen Selling Staff: 2 non IATA: TAANZ No: 9641

WORLDWIDE HOLIDAYS LTD trading as WORLDWIDE HOLIDAYS PO Box 105003, Auckland City, 1143 935B New North Road, Mt Albert, Auckland DX: CP40009 Auckland Ph: 09 815 1122 Fax: 09 815 6678 Website: www.wanguo.co.nz Email: danny@worldway.co.nz Branch Manager: Danny Dan Song Selling Staff: 2 non IATA: TAANZ No: 9636

WORLDWIDE HOLIDAYS LTD trading as WORLDWIDE HOLIDAYS PO Box 105003, Auckland City, 1143 13 Kent Street, Newmarket, Auckland DX: Ph: 09 520 2828 Fax: 09 523 2088 Website: www.wanguo.co.nz Email: laura@worldway.co.nz Branch Manager: Qiulan Wang Selling Staff: 3 non IATA: TAANZ No: 9639

WORLDWIDE HOLIDAYS LTD trading as WORLDWIDE HOLIDAYS PO Box 105003, Auckland City, 1143 12/16 Gooch Place, Howick, Auckland DX: EP83021 Auckland Ph: 09 535 0168 Fax: 09 535 0169 Website: www.wanguo.co.nz Email: shirley@worldway.co.nz Branch Manager: Haihong Shao Selling Staff: 2 non IATA: TAANZ No: 9637

WORLDWIDE HOLIDAYS LTD trading as WORLDWIDE HOLIDAYS PO Box 105003, Auckland City, 1143 75A Dominion Road, Mt Eden, Auckland DX: CP21012 Auckland Ph: 09 638 9638 Fax: 09 623 0135 Website: www.wanguo.co.nz Email: may@worldway.co.nz Branch Manager: Chang Guo Selling Staff: 3 non IATA: TAANZ No: 9640

YASAWA GROUP LTD trading as TRAVELSMART PAPAKURA PO Box 2721082, Papakua, Auckland, 2244 Selwyn Arcade, 188 Great South Rd, Papakura, Auckland DX: EP76572 Auckland Ph: 09 298 4033 Fax: 09 298 7318 Website: www.travelsmart.co.nz Email: papakura@tspapakura.co.nz Director: Mark Adams Selling Staff: 3 Approved Salesperson: 1 IATA: 24-3 2530 TAANZ No: 3384

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DIRECTORY OF MEMBERS - allied members 50 PLUS TRAVEL LTD trading as 50 PLUS TRAVEL 9 Marlborough Street, Silverstream, Upper Hutt, New Zealand, 5019 Ph: +64 4 528 3603 Website: www.50plustravel.co.nz Email: anna@50plustravel.co.nz Director: Anna Jones Description: 50 Plus Travel offers active singles and couples fully escorted tours to some of the world’s most fascinating and exciting destinations. We also make travel arrangements for individuals and groups. TAANZ No: 9570 A WALKERS WORLD LTD trading as A WALKERS WORLD PO Box 32205, Devonport, Auckland, 0622 306 Lake Road, Takapuna, Auckland Ph: 09 486 7471 Fax: 09 484 0091 Website: www.walkersworld.co.nz; www.cyclingeurope.com Email: walkworld@xtra.co.nz Director: Jill Grant Description: Market and promote products of companies they represent by way of advertising and editorial for publication in newsapers, magazines and club newsletters, sales support to the travel industry. TAANZ No: 4353 ADVENTURE WORLD (INDIA) PVT LTD trading as ADVENTURE WORLD (INDIA) 108 Pragati Tower, 26 Rajendra Place, New Delhi, India Ph: +91 11 2576 1545 Fax: +91 11 2581 2127 Website: www.adventureworldindia.com Email: info@adventureworldindia.com Managing Director: Raj Bajaj Description: Inbound tour operator offering a comprehensive range of travel services including special interest tours. TAANZ No: 3024 AIR CALEDONIE INTERNATIONAL trading as AIRCALIN Private bag 92136, Auckland, 1010 Level 6, 52 Swanson Street, Auckland DX: CX10171 Auckland Ph: 09 308 3363 Fax: 09 308 3388 Website: www.aircalin.com Email: angela.hallett@aircalin.co.nz Sales Manager NZ: Angela Hallett TAANZ No: 9477 AIR NEW ZEALAND LTD trading as AIR NEW ZEALAND Private Bag 92007, Auckland Mail Centre, Auckland, 1142 185 Fanshawe Street, Auckland DX: CP19098 Auckland Ph: 09 336 2695 Fax: 09 336 2948 Website: www.airnz.co.nz Email: alex.oconnor@airnz.co.nz Manager, Distribution: Mark Freeman Description: New Zealand’s national/international airline. TAANZ No: 3587 AIR PACIFIC LTD trading as AIR PACIFIC PO Box 7161, Wellesley Street, Auckland, 1141 Level 9, ACG House, 396 Queen Street, Auckland DX: CP24065 Auckland Central Ph: 09 379 8476 Fax: 09 307 1713 Email: info@airpacific.co.nz Commercial Manager NZ: Shannon Currie Description: International Airline. TAANZ No: 3588

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AIR VANUATU (OPERATIONS) LTD trading as AIR VANUATU PO Box 1522, Shortland Street, Auckland, 1010 Level 2, West Plaza Building, 3 Albert Street, Auckland DX: CX10146 Auckland Ph: 09 373 3435 Fax: 09 358 1413 Website: www.airvanatu.com Email: airvanuatu@airvanuatu.co.nz Manager New Zealand: Richard Elliot Customer Services Manager: Maddy Mann Description: Full international passenger and cargo services from Auckland to Port Vila TAANZ No: 9343 AMADEUS IT PACIFIC PTY LTD trading as AMADEUS PO Box 1651, Shortland Street, Auckland, 1140 Level 9, 63 Albert Street, Auckland DX: CX10224 Auckland Ph: 09 978 4400 Fax: 09 978 4499 Website: www.nz.amadeus.com Email: support@au.amadeus.com Key Account Manager: Kaye Corrigan Customer Relationship Manager: Lee-Anne Moverley Description: GDS supply. Supplier of travel industry technology solutions. TAANZ No: 4201 AMERICAN SOCIETY OF TRAVEL AGENTS trading as AMERICAN SOCIETY OF TRAVEL AGENTS Suite 200, 1101 King Street, Alexandria, USA, VA22314 Ph: +1 703 739 2782 Fax: +1 703 684 8319 Website: www.asta.org Email: askasta@astahq.com Director Industry Affairs & Travel Technology: John Pittman TAANZ No: 9112 APT INTERNATIONAL TOURS LTD trading as APT GROUP PO Box 137-276, Parnell, Auckland, 1052 Suite 4, Level 1, 20 Augustus Tce, Parnell, Auckland DX: EX10986 Auckland Ph: 09 302 5780 Fax: 09 302 0970 Website: www.aptouring.co.nz Email: michael.cook@aptouring.com.au General Manager NZ Tours: Michael Cook NZ Sales Manager: Anne Waterhouse NZ Operations Manager: Lindsay Cowan Description: Coach Tour Operators with brands; Australian Pacific Tours, Newmans Coach Tours, TravelMarvel, Connections 18-35’s - 0800 278 687 TAANZ No: 3605 ASSOCIATION OF CANADIAN TRAVEL AGENTS trading as ACTA 2560 Matheson Blvd. East, Suite 328, Mississauga, Ontario , Canada, L4W 4Y9 Ph: +1 905 282 9294 Fax: +1 905 282 9826 Website: www.acta.ca Email: actacan@acta.travel President and COO: David McCaig Description: National trade association for Canadian travel agencies. TAANZ No: 9118

Travel Industry Directory and Information Guide 2012

ATOLL PARADISE PVT LTD trading as ATOLL PARADISE PO Box 2131, Male, Republic of Maldives 4th & 5th Floor, Ma.Champa Star, Madhoshi Goalhi, Maldives Ph: +960 3332 400 Fax: +960 334 4990 Website: www.atollparadise.com Email: marketing@atollparadise.com TAANZ No: 9573 AUCKLAND INSTITUTE OF STUDIES LTD trading as HOSPITALITY & TOURISM MANAGEMENT PROGRAM P O Box 2995, Shortland Street, Auckland, 1140 28A Linwood Avenue, Western Springs, Auckland Ph: 09 845 5606 Fax: 09 845 5609 Email: semisit@ais.ac.nz DR Head of Travel and Tourism: Semisi Taumoepeau Description: National Certificate Hospitality Level 3 Diploma in Tourism Management Level 5 Diploma in Tourism Management Level 6 Bachelor of Tourism Management Level 7 Graduate Diploma in Tourism Management Level 7 TAANZ No: 3130 AUT UNIVERSITY trading as FACILITY OF APPLIED HUMANITIES SCHOOL OF HOSPITALITY AND TOURISM Private Bag 92006, Auckland Mail Centre, Auckland, 1142 School of Hospitality & Tourism, 49 Wellesley Street East, Auckland Ph: 09 921 9999 Fax: 09 921 9962 Email: megan.roberts@aut.ac.nz Pgm Ldr -Dip Tvl & Tsm.: Megan Roberts Description: Travel/tourism education. TAANZ No: 3600 AVIATION, TOURISM & TRAVEL TRAINING ORGANISATION INC trading as ATTTO PO Box 6466, Marion Square, Wellington, 6141 Level 13, Grand Plimmer Towers, 2-6 Gilmer Terrace, Wellington Ph: 04 499 6570 Fax: 04 499 6577 Website: www.attto.org.nz Email: debbie.martindale@attto.org.nz General Manager Workforce Development: Debbie Martindale Description: Develop and manage high quality training linked to nationally recognised qualifications for the aviation, tourism, travel and museums industries TAANZ No: 9208 AVIS RENT A CAR LTD trading as AVIS NEW ZEALAND Private Bag 92809, Penrose, Auckland, 1642 Building 4, Central Park, 666 Great South Road, Penrose, Auckland Ph: 09 526 2800 Fax: 09 526 2828 Website: www.avis.co.nz Email: rmorley@abgroup.co.nz National Sales Manager: Ross Morley Managing Director: Kathryn O’Neill Description: Rental Car Company TAANZ No: 3607


allied members - DIRECTORY OF MEMBERS BOZMAC HOLDINGS LTD trading as AIM HOLIDAYS PO Box 132 227, Sylvia Park, Auckland, 1644 36 Watene Road, Mount Wellington, Auckland DX: EP80607 Sylvia Park, Auckland Ph: 09 572 8060 Fax: 09 574 5830 Website: www.aimholidays.co.nz Email: michael@aimholidays.co.nz Managing Director: Michael Macpherson Description: Tourism marketing, reservation and consultancy company specialising in Australian products. TAANZ No: 3604 BRITISH AIRWAYS trading as BRITISH AIRWAYS PO Box 3160, Shortland Street, Auckland, 1140 Level 6, 191 Queen Street, Auckland DX: CP21525 Auckland Ph: 09 966 9777 Fax: 09 303 4009 Website: www.ba.com Email: chris.lucas@ba.com Mg NZ/Sth Pac Islands: Chris Lucas Description: International airline. TAANZ No: 3611 BUDGET RENT A CAR trading as BUDGET RENT A CAR Private Bag 92144, Auckland Mail Centre, Auckland, 1142 Building 5, Level 5, Central Park, Penrose, Auckland Ph: 09 529 7799 Fax: 09 529 7781 Website: www.budget.co.nz Email: grobinson@budget.co.nz Sales Manager, Travel: Guy Robinson National Sales Manager: Ross Morley Managing Director: Kathryn O’Neil Description: Budget Rent a Car has the widest range of vehicles in New Zealand, including Cars, Sports Cars, 4WD’s, Commercial vehicles. TAANZ No: 3614 CARNIVAL PLC trading as CARNIVAL NEW ZEALAND PO Box 155045, Wellesley Street, Auckland, 1010 Plaza Level, 44 Shortland St, Auckland DX: CP23526 Auckland Ph: 09 374 0910 Fax: 09 368 9216 Email: enquiries@myccs.co.nz Description: Carnival New Zealand actively promotes and provides sales and marketing services for P & O Cruises, Princess Cruises, P & O Cruises UK, Cunard Line and Costa Cruises. TAANZ No: 3669 CATHAY PACIFIC AIRWAYS LTD trading as CATHAY PACIFIC AIRWAYS PO Box 1313, Auckland, 1010 11th Floor, National Bank Tower, 205 Queen Street, Auckland DX: CX10006 Auckland Ph: 09 379 0861 Fax: 09 309 2269 Website: www.cathaypacific.com/nz Email: kenneth_mk_chiu@cathaypacific.com Mkt Services Manager NZ: Ian Herald Sales & Marketing Manager NZ: Mark Pirihi Country Manager NZ and Pacific: Kenneth Chiu Description: Ph:09 379 0833(Admin) Fax:09 309 2269(Admin) Cathay Pacific operates daily direct flights to Hong Kong with connections to Asia, Britian, China, Europe and South Africa TAANZ No: 3616

CLASSIC ASIA LTD trading as CLASSIC ASIA LTD PO Box 631, Whangaparaoa, Auckland, 0943 6 Joydon Place, Stanmore Bay, Hibiscus Coast, Auckland DX: BP60516 Auckland Ph: 09 4281035 Fax: 09 4281035 Website: www.classicasia.co.nz Email: info@classicasia.co.nz Director: Marianne Mannering Description: Niche wholesaler specialising in Thailand, Vietnam, Cambodia, Laos, the Maldives and Malaysia. TAANZ No: 9571 CONTIKI HOLIDAYS (NEW ZEALAND) LTD trading as CONTIKI HOLIDAYS PO Box 68640, Newton, Auckland, 1145 15 Day St, Newton, Auckland DX: CP27510 Auckland Ph: 09 300 1601 Fax: 09 379 2372 Website: www.contiki.com Email: contiki@contiki.co.nz General Manager: Tony Laskey Description: A trusted brand recognised for its authenticity, personnel and quality. Specialising in holidays for 18-35 year olds TAANZ No: 3754 CROWN INSTITUTE OF STUDIES trading as CROWN INSTITUTE OF STUDIES Level 1, Crown Institute Building, 10-14 Lorne St, Auckland, 1010 Ph: 09 357 3161 Fax: 09 3573 166 Website: www.crown.ac.nz Email: leanne@crown.ac.nz Head of School, Travel, Tourism & Hospitality: Leanne Annabell Academic Director: Terry Swanson Description: IATA/UFTAA Level 1, National Certificate in Tourism & Travel Core skills level 3, National Certificate in Travel Level 3, National Certificate in Travel Level 4, Amadeus Computerised Reservations, ATTTO Training Modules, Diploma in Tourism (Management), IATA Fares and Ticketing qualifications, Food and Beverage, Hotel Services and Reception Operations, London City & Guilds, National Diploma in Hospitality Management, New Zealand Diploma in Business Studies, Accounting , Marketing. TAANZ No: 3625 DINERS CLUB (NZ) LTD trading as DINERS CLUB PO Box 1533, Shortland Street, Auckland, 1140 Level 1, 109 Carlton Gore Road, Newmarket, Auckland Ph: 09 359 7796 Fax: 09 359 7800 Website: www.dinersclub.co.nz Email: info@dinersclub.co.nz Operations Manager: Frank Krynen General Manager: Mark Richardson Description: Credit card and finance services. TAANZ No: 3627 DRIVEAWAY HOLIDAYS trading as DRIVEAWAY HOLIDAYS PO Box 1321, Sydney, Australia, 2060 Level 2, 157 Walker Street, North Sydney, Sydney, Australia Ph: +61 2 9900 9300 Fax: +61 2 9929 4655 Website: www.driveaway.co.nz Email: enquiries@driveaway.co.nz Managing Director: Kylee Kay National Sales Manager: Ray Smith Operations Manager: Daniel Kearney Description: Car rental wholesaler TAANZ No: 9491

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EMIRATES AIRLINE trading as EMIRATES AIRLINE P O Box 90767, Auckland Mail Centre, Auckland, 1142 Level 8, 45 Queen Street, Auckland DX: CP23527 Auckland Ph: 09 968 2200 Fax: 09 309 2832 Website: www.emirates.com/nz Email: aklsales@emirates.com Regional Manager NZ: Chris Lethbridge Christchurch Sales Manager: Thomas Rummel Description: International Airline TAANZ No: 9096 EUROLYNX TRAVEL LTD trading as EUROLYNX TRAVEL 20A Georgina Street, Freemans Bay, Auckland, 1011 DX: CP29517 Auckland Ph: 09 361 3661 Fax: 09 361 3664 Website: www.eurolynx.co.nz Email: info@eurolynx.co.nz Director: Anthony Franklin-Ross Manager: David Franklin-Ross Description: GSA wholesaler specalising in Europe, UK/Ireland, Scandinavia, Russia/Baltic, Central Eastern and Mediterranean Europe. Land, river and sea arrangements. TAANZ No: 3632 EUROVISTA HOLIDAYS LTD trading as EUROVISTA HOLIDAYS PO Box 25358, St Heliers, Auckland, 1740 99 St George’s Bay Road, Parnell, Auckland DX: CP35502 St Heliers, Auckland Ph: 09 585 0063 Fax: 09 575 0049 Website: www.eurovista.travel Email: info@eurovista.travel Director: Paul Leigh TAANZ No: 9251 EVA AIRWAYS CORPORATION LTD trading as EVA AIR P O Box 105816, Auckland City, Auckland, 1143 Level 6, Southern Cross Building, 59-67 High Street, Auckland DX: CP24126 Auckland Ph: 09 358 8300 Fax: 09 358 8301 Website: www.evaair.com Email: lilyhe@evaair.com Description: Airline (off line) operations TAANZ No: 3382 FIJI VISITORS BUREAU trading as TOURISM FIJI 35 Scanlan Street, Grey Lynn, Auckland, 1021 DX: CP29514 Auckland Ph: 09 376 2533 Fax: 09 376 4720 Website: www.bulafiji.com; www.fijime.com Email: info@bulafiji.co.nz Regional Director: Sala Toganivalu Description: National tourist office for Fiji providing a full service to travel agents by way of information, films and promotional material. TAANZ No: 3634

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DIRECTORY OF MEMBERS - allied members FRANCIS TRAVEL MARKETING LTD trading as FRANCIS TRAVEL MARKETING PO Box 1310, Shortland Street, Auckland, 1140 137 Sunnybrae Rd, Glenfield, Auckland DX: CX10152 Auckland Ph: 09 444 2298 Fax: 09 442 4228 Website: www.francistravelmarketing.co.nz Email: enquiries@francistravelmarketing.co.nz Managing Director: Tony Smith Description: Specialist tourism marketing company which represents travel products and co-ordinates planned promotions to the consumer and trade. GSA for Tourism Authority of Thailand, Holland America Line, Windstar Cruises and Carnival Cruise Lines, Le Ponant Cruises, Luftner Cruises and Pandaw Cruises. AIM holidays owner/ representative TAANZ No: 3636 GREAT CANADIAN RAILTOUR COMPANY LTD trading as ROCKY MOUNTAINEER 101-369 Terminal Avenue, Vancouver, British Columbia, Canada, V6A 4C4 Ph: +1 604 606 7200 Fax: +1 604 606 7295 Website: www.rockymountaineer.com Email: ebeaudoin@rockymountaineer.com International Sales Coordinator: Edith Beaudoin Description: Owner and operator of the Rocky Mountaineer tourist trains that provide unique train journeys and vacation packages in Western Canada. TAANZ No: 9690 HERTZ NEW ZEALAND LTD trading as HERTZ RENT A CAR Private Bag 4716, Christchurch, 8140 801 Wairakei Road, Christchurch DX: WX11140 Christchurch Ph: 03 358 6789 Fax: 03 358 6755 Website: www.hertz.co.nz Email: nzinfo@hertz.com National Sales Manager: Rebecca Anderson Description: Vehicle rental with locations throughout New Zealand. TAANZ No: 3640 HOSPITALITY SERVICES LTD trading as MILLENNIUM HOTELS & RESORTS PO Box 5640, Wellesley Street, Auckland, 1141 13th Floor, 280 Centre, 280 Queen Street, Auckland DX: CX10036 Auckland Ph: 09 309 4411 Fax: 09 377 0764 Website: www.millenniumhotels.com Email: sales.marketing@millenniumhotels.co.nz Managing Director: B Chiu Director of Sales NZ: Karl Luxon Description: Millennium, Copthorne and Kingsgate Hotels and Resorts New Zealand is New Zealand’s largest Hotel Group trading under the internationally renowned and respected brands of Millennium.respected brands of Millennium, Copthorne and Kingsgate Hotels and Resorts. Comprising 31 superb hotels and resorts in 19 key locations, Millennium,Copthorne and Kingsgate Hotels and Resorts offer an exceptional standard of accommodation suited to every traveller and budget. TAANZ No: 3673

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HOTEL MANAGEMENT (FEATHERSTON ST) LTD trading as RYDGES WELLINGTON PO Box 1057, Wellington, 6140 75 Featherston St, Wellington Ph: 04 499 8686 Fax: 04 499 8687 Website: www.rydges.com/wellington Email: danelle_ayers@rydges.com Director: Simon White Description: Hotel TAANZ No: 9718 INTERCONTINENTAL HOTELS GROUP trading as INTERCONTINENTAL HOTELS PO Box 3921, Shortland Street, Auckland, 1140 Level 14, BDO Spicers Building, 120 Albert Street, Auckland DX: CX10193 Auckland Ph: 09 367 0202 Fax: 09 309 3577 Website: www.ihg.com Email: richard.hudson@ihg.com Regional General Manager NZSP: David Shackleton Business Development Manager: Richard Hudson Description: The world’s most global hotel company, InterContinental Hotels Group owns, operates or franchises more than 3,000 hotels and 500,000 guest rooms in more than 100 countries and territories. Its properties bear some of the most recognised hotel brands in the world, including InterContinental, Crowne Plaza and Holiday Inn. TAANZ No: 3690 INVERCARGILL LICENSING TRUST trading as INVERCARGILL LICENSING TRUST PO Box 208, Invercargill, 9840 252 Dee Street, Invercargill Ph: 03 211 3640 Fax: 03 214 4418 Website: www.ilt.co.nz Email: gary@ilt.co.nz General Manager: Greg Mulvey Mktg & Sales Manager: Gary Muir Description: Licensed hotel operators.Gary Muir Email - gary@ilt.co.nz TAANZ No: 3648 JASONS TRAVEL MEDIA LTD trading as JASONS TRAVEL MEDIA PO Box 9390, Newmarket, Auckland, 1149 Ph: 09 912 8400 Fax: 09 912 8401 Website: www.jasons.com Email: clive.j@jasons.com Distribution: Clive Jimmeson Description: Fully integrated media company incorporating www.jasons.com. Publisher of tourism product - accommodation directories, activity and attraction directories, maps and visitor guides. Distributors for Jasons and 3rd party businesses TAANZ No: 9602 JETSTAR AIRWAYS PTY LTD trading as JETSTAR GPO box 4713, Melbourne, Victoria, Australia, 3001 Level 1, 473 Bourke Street, Melbourne, Victoria 3000, Australia Ph: +61 3 86283400 Fax: +61 3 86283422 Website: www.jetstar.com Email: mick.cottrell@jetstar.com Manager Sales Aus / NZ: Christopher Brown Sales Analyst: James Gearon TAANZ No: 9622

Travel Industry Directory and Information Guide 2012

KIWI RAIL LTD trading as INTERISLANDER Private Bag 39988, Lower Hutt, 5045 Level 7, 109 Featherston Street, Wellington Ph: 04 498 3302 Fax: Website: www.interislander.co.nz Email: info@interislander.co.nz Passenger Sales & Marketing Manager: Gavin Rutherford Description: Interislander operates Interislander ferry services between Wellington, in the North Island, and Picton in the South Island. Interislanders three ferries take three hours to cross Cook Strait - offering passengers a range of facilities including bars, cafes, a play area and a cinema. TAANZ No: 3663 KLM ROYAL DUTCH AIRLINES trading as AIR FRANCE KLM PO Box 5817, Wellesley Street, Auckland, 1141 Level 12, 44 Wellesley St, Auckland Ph: 09 918 9825 Fax: 09 366 0133 Website: www.AFKL.BIZ Email: AFKLTRADE.NZ@IASGLOBAL.com Manager New Zealand: Darrren McGregor Description: Air France KLM is Europe’s leading airline group TAANZ No: 3652 KOREAN AIR trading as KOREAN AIR PO Box 7041, Wellesley Street, Auckland, 1141 Level 16, 209 Queen Street, Philip Fox Tower, Auckland DX: CX10103 Auckland Ph: 09 914 2000 Fax: 09 914 7778 Website: www.koreanair.com Email: aklsm@koreanair.com Regional General Manager: Jeong Ho Hong Description: International Airline. TAANZ No: 4596 KOROMIKO TREK trading as KOROMIKO TREK 43-9 Saitobun-cho, Kanagawa-ku, Yokohama City, Japan Ph: +81 45 481 0571 Fax: +81 45 413 0575 Website: www.koromikotrek.com Email: koromiko@pop07.odn.ne.jp Managing Director: Yoichi Hirano Description: Hiking and sightseeing tours in Queenstown, Nelson/Marlborough, Canterbury and Westland area. TAANZ No: 3654 MALAYSIAN AIRLINES SYSTEM trading as MALAYSIA AIRLINES PO Box 3729, Shortland Street, Auckland, 1140 Level 9, 120 Albert Street, Auckland DX: CX10160 Auckland Ph: 09 379 3743 Fax: 09 379 3744 Website: www.malaysiaairlines.com Email: aklsales@malaysiaairlines.com Area Manager NZ: Dzulkefli Zakaria Description: International airline. Reservations: 0800 777 747 Fares/Ticket Office/Agency Support 09 379 3743 TAANZ No: 3656


allied members - DIRECTORY OF MEMBERS MANUKAU INSTITUTE OF TECHNOLOGY trading as MANUKAU INSTITUTE OF TECHNOLOGY Private Bag 94006, South Auckland Mail Centre, Manukau, Auckland, 2240 Gate 14, Alexander Crescent, Otara, Auckland Ph: 09 968 8000 Fax: 09 968 7721 Website: manukau.ac.nz Email: michelle.frost@manukau.ac.nz Head of Tourism Faculty: Sharon Alexander Description: Education TAANZ No: 8485 MOTEL ASSOCIATION OF NEW ZEALAND INC trading as MOTEL ASSOCIATION OF NEW ZEALAND PO Box 27245, Marion Square, Wellington, 6141 5th Floor, Tourism & Travel House, 79 Boulcott Street, Wellington Ph: 04 499 6415 Fax: 04 499 6416 Website: www.nzmotels.co.nz Email: michael@manz.co.nz Chief Executive: Michael Baines Description: MANZ is the national trade body for the motel industry in New Zealand TAANZ No: 3657 MOTORCORP DISTRIBUTORS LTD trading as RENAULT EURODRIVE PO Box 17217, Greenlane, Auckland, 1546 3 Clemow Drive, Mt Wellington, Auckland DX: CX10226 Auckland Ph: 09 526 0724 Fax: 09 919 2460 Website: www.renaulteurodrive.co.nz Email: eurodrive@renault.co.nz Manager: Gail O’Neil Description: European self-drive programme based on short term ownership of brand new tax free Renaults. A division of Motorcorp Distributors Limited. TAANZ No: 3678 ORTON INTERNATIONAL LTD trading as ORTON INTERNATIONAL P O Box 123, Greenhithe, North Shore City, Auckland, 0756 71 Roland Road, Greenhithe, Auckland DX: BP64520 Auckland Ph: 09 413 7016 Fax: 09 413 9180 Website: www.allanorton.co.nz Email: magic@allanorton.co.nz Director: Allan Orton Description: Operators of land arrangements in Greece, Turkey, Croatia, Italy, France, Spain, Portugal, Morocco, Egypt, Israel, Jordan, Syria, Tunisia, Libya, Eastern Europe and Nordic countries. TAANZ No: 4598 QANTAS AIRWAYS LTD trading as QANTAS AIRWAYS PO Box 59, Shortland Street, Auckland, 1140 Level 6, Qantas House, 191 Queen Street, Auckland DX: CX10012 Auckland Ph: 09 357 8742 Fax: 09 357 6567 Email: moanabrown@qantas.com.au Regional Gen. Mgr NZ & Pacific: Grant Lilly Description: International airline. TAANZ No: 3672

QBE INSURANCE (INTERNATIONAL) LTD trading as QBE INSURANCE PO Box 105065, Auckland City, Auckland, 1143 Quay Tower, Auckland DX: CP18008 Auckland Ph: 09 300 5331 Fax: 09 307 0035 Email: jfletcher@qbe.co.nz Operations Manager: Jayne Fletcher Description: Travel insurance. TAANZ No: 3675 REGIONAL TOURISM ORGANISATIONS NEW ZEALAND (RTONZ) trading as REGIONAL TOURISM ORGANISATIONS NEW ZEALAND (RTONZ) PO Box 1888, Wellington Level 3, 79 Boulcott Street, Wellington DX: SX10033 Wellington Ph: 04 496 5396 Fax: 04 499 0786 Website: www.rtonz.org.nz Email: charlie@rtonz.org.nz Executive Officer: Charlie Ives Description: National Representative Body for New Zealand Tourism Regions TAANZ No: 9595 SABRE PACIFIC LTD trading as SABRE PACIFIC PO Box 6741, Wellesley Street, Auckland, 1141 Level 2, Heritage Centre, 15 Wyndham Street, Auckland DX: CX10069 Auckland Ph: 09 356 7600 Fax: 09 358 3818 Email: adminnz@sabre.co.nz Country Manager: Scott Barratt Head Of Sales: Nigel Taylor Description: Fax: Support Centre 0800 500 487 Phone Support Centre 0800 500 787. Sabre, the world leader in travel technology offering world class products and services including Sabre Web, Sabrehost, My Sabre and Sabre Web Reservations, Turbo Sabre, Eclipse TAANZ No: 3599 SINGAPORE AIRLINES LTD trading as SINGAPORE AIRLINES PO Box 4290, Shortland Street, Auckland, 1010 Level 11, 52 Swanson St, Auckland DX: CP18502 Auckland Ph: 09 379 3209 Fax: 09 379 3043 Website: www.singaporeair.com Email: nz_feedback@singaporeair.com.sg Manager Passenger Marketing NZ: Murray Wild General Manager: James Lim Description: International airline. Reservations Ph: 0800 808 909 TAANZ No: 3683 SOUTHERN CROSS DISTRIBUTION SYSTEMS (NZ) LTD trading as TRAVELPORT PO Box 10651, Auckland 1010 L3 59 Fort Street, Auckland Ph: 09 358 7900 Fax: 09 358 7901 Website: www.travelport.com/nz Email: sean.cummins@travelport.com Manager: Sean Cummins TAANZ No: 9711

TAANZ

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STOCKLINK - A DIVISON OF WICKLIFFE SOLUTIONS trading as STOCKLINK 7 Vestey Drive, Mt Wellington, Auckland, 1060 DX: EX10967 Auckland Ph: 09 259 0820 Fax: 09 259 0821 Website: www.stocklink.co.nz Email: info@stocklink.co.nz Business Development Manager: Aileen Sharp Branch Manager: Chris Loomans Description: Travel industry distribution and storage specialists. Sole use and consolidated distrubution of brochures, flyers and promotional material. Online ordering - one stop shop. Extensive database variations available. www.travelexpress.co.nz TAANZ No: 3655 TA ACCOUNTING LTD trading as TRAVEL ACCOUNTING P O Box 109515, Newmarket, Auckland, 1149 39 Maungawhau Road, Epsom, Auckland Ph: 09 524 6178 Fax: 09 524 6179 Website: www.travelaccounting.co.nz Email: pauldavies@travelaccounting.co.nz Director: Paul Davies Description: Chartered accounting services to the Travel Industry. Travel Industry Information Systems assistance. TAANZ No: 9207 TANOA HOTELS trading as TANOA HOTELS PO Box 8397, Symonds Street, Auckland, 1150 Level 2, 6-8 Edward Wayte Place, Khyber Pass, Auckland Ph: 09 379 0181 Fax: 09 379 0182 Website: www.tanoahotels.com Email: kalpana@reddygroup.co.nz Director: Y P Reddy Director: Kalpana Reddy Group General Manager: Gordon Wilson Description: Hoteliers - Hotels in Group supplying resort and hotel accommodation while catering to corporate, leisure, incentive and conference markets. 6 in Fiji, 2 in NZ and 1 in Vanuatu TAANZ No: 8469 TATS 2010 LTD trading as TRAVEL AGENTS TRAVEL SERVICE PO Box 73120, Auckland Airport, Manukau, Auckland, 2150 G53B Airport Freight Centre, George Bolt Drive, Auckland Airport, Auckland DX: EP74012 Auckland Ph: 09 256 7050 Fax: 09 256 7055 Website: www.tats.co.nz Email: sales@tats.co.nz Manager: Lianne Catt John Bento Description: Providing Travel Industry staff with travel services TAANZ No: 3642 THAI AIRWAYS INTERNATIONAL PUBLIC COMPANY LTD trading as THAI AIRWAYS INTERNATIONAL PO Box 4559, Shortland Street, Auckland, 1140 8th Floor, Citibank Centre, 23 Customs Street East, Auckland DX: CP19030 Auckland Ph: 09 377 0268 Fax: 09 379 8597 Email: reservations@thaiair.co.nz Sales Manager: Ian Peddie General Manager: Kitipong Manityakul Description: International airline. TAANZ No: 3692

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DIRECTORY OF MEMBERS - allied members THE ASSOC. OF BRITISH TRAVEL AGENTS LTD trading as ABTA 68/71 Newman Street, London, United Kingdom, W1T3AH 68/70 Newman Street, London, United Kingdom Ph: +44 207 637 2444 Fax: +44 207637 0713 Website: www.abta.com Email: abta@abta.co.uk Description: Trade Association for UK travel agents and tour operators. TAANZ No: 4279 THE AUSTRALIAN FEDERATION OF TRAVEL AGENTS LTD trading as AFTA 3rd Floor, 309 Pitt Street, Sydney, Australia, 2000 Ph: +61 2 9264 3299 Fax: +61 2 9264 1085 Email: afta@afta.com.au Chairman: Carl Buerckner Chief Executive: Jayson Westbury Description: Association of Australian Travel Agents. Not invoiced as AFTA and TAANZ have a recipricol agreement, with free membership to each others organisation TAANZ No: 3603 THE INNOVATIVE TRAVEL PROMOTION & IMPORT COMPANY LTD. trading as INNOVATIVE TRAVEL COMPANY PO Box 21247, Christchurch, 8143 Level 1, Innovative House, 269 Cashel Street, Christchurch DX: WP20160 Christchurch Ph: 03 365 3910 Fax: 03 365 5755 Website: www.innovative-travel.com Email: info@innovative-travel.com Managing Director: Robyn Galloway Shareholder: Mark Abbot Description: Tour Wholesaler for Middle East/ Mediterranean and Gulf States, Greece/Turkey. Tour wholesaler for Caribbean Islands and Cuba Tour Wholesaler for China, GSA for Eastern Europe Travel, GSA for Russia and Eastern Europe Travel GSA Ski Max, Agent for CIT Italy, Maldives, Mexico, India - NZ Inbound Tour Operator and holidays. Inbound Tour Operator ex Europe/USA, Middle East. Free Fax 0508 700 700 Auckland Sales Office Tel(09) 418-3240 Fax (09) 418-3273 Mobile: (027) 228-7199 TAANZ No: 3190 THE INTERNATIONAL TRAVEL COLLEGE OF NEW ZEALAND trading as INTERNATIONAL TRAVEL COLLEGE OF NEW ZEALAND P O Box 6009, Wellesley Street, Auckland, 1141 Level 4, ITC House, 9 City Road, Auckland Ph: 09 373 5510 Fax: 09 373 5757 Website: www.itc.co.nz Email: reception@itc.co.nz Description: Tertiary education specialising in travel and tourism TAANZ No: 9097 TOURISM AUSTRALIA trading as TOURISM AUSTRALIA PO Box 1666, Shortland Street, Auckland, 1140 Level 3, 125 The Strand, Parnell, Auckland DX: CX10276 Auckland Ph: 09 915 2826 Fax: 09 915 2881 Website: www.australia.com Email: jaitken@tourism.australia.com Regional Manager: Jenny Aitken Corporate Services Manager: Karen Buckley Description: National tourist office responsible for marketing Australia in New Zealand. Marketing enquiries - (09) 915-2826. TAANZ No: 3606

98

TAANZ

TOURISM AUTHORITY OF THAILAND trading as TOURISM AUTHORITY OF THAILAND PO Box 1310, Shortland Street, Auckland, 1140 137 Sunnybrae Rd, Glenfield, Auckland DX: CX10152 Auckland Ph: 09 444 2298 Fax: 09 442 4228 Website: www.tourismthailand.org / www.thailand. net.au Email: tony@francistravelmarketing.co.nz Description: National tourism office for New Zealand. Promotional materials available. Represented in NZ by Francis Travel Marketing. TAANZ No: 3695 TOURISM NEW SOUTH WALES trading as TOURISM NEW SOUTH WALES PO Box 1921, Shortland Street, Auckland, 1140 Level 3, 125 The Strand, Auckland DX: CX10055 Auckland Ph: 09 307 7040 Fax: 09 366 6173 Website: www.sydney.com Email: kate.strange@tnswnz.co.nz Regional Director New Zealand: Kate Strange Description: The marketing and promotion of NSW as a tourist destination from New Zealand. TAANZ No: 3660 TOURISM TASMANIA trading as TOURISM TASMANIA GPO Box 399, Tasmania, Hobart, Australia, 7001 Level 2, 22 Elizabeth Street, Hobart, Australia Ph: +61 3 6230 8160 Fax: +61 3 6230 8268 Website: www.discovertasmania.com Email: troy.grundy@tourism.tas.gov.au Trade Manager, New Zealand: Troy Grundy Description: Tourism marketing and promotion/ liason with the New Zealand travel industry. TAANZ No: 3698 TOURISM VICTORIA trading as TOURISM VICTORIA P O Box 1666, Shortland Street, Auckland, 1140 Level 3, 125 The Strand, Parnell, Auckland DX: CX10276 Auckland Ph: 09 379 0425 Fax: 09 379 4361 Website: www.visitmelbourne.com/nz Email: tourvic.auckland@tourism.vic.gov.au Int’l Markets NZ: Margaret Spiro Description: Marketing Melbourne and Victoria in New Zealand. TAANZ No: 3706 TRAFALGAR TOURS (NZ) LTD trading as TRAFALGAR TOURS PO Box 68640, Newton, Auckland, 1145 Level 2, 15-17 Day St, Newton, Auckland DX: CP27510 Auckland Ph: 09 300 1550 Fax: 09 379 2372 Website: www.trafalgartours.co.nz Email: info@trafalgar.co.nz General Manager: Scott Cleaver TAANZ No: 3487

Travel Industry Directory and Information Guide 2012

TRAVELIFE COMPANY LTD trading as TRAVELIFE 15 Simmonds Lane, Mount Wellington, Auckland 1060 Ph: 09 627 5465 Fax: 09 627 5462 Website: www.travelife.co.nz Email: travelife_newzealand@xtra.co.nz Mark Kariyawasam Description: Asian Wholesaler (no air content) TAANZ No: 9715 UK-EUROPE SELF-CATERING trading as UKEUROPE SELF-CATERING PO Box 282242, Beachlands, Auckland, 2147 DX: EX10957 Auckland Ph: 09 536 4200 Fax: 09 536 4206 Website: www.uk-europe.co.nz Email: info@uk-europe.co.nz Owner: Helen Ellis Carl Mann Description: Specialist supplier of villas, cottages and city apartments in the UK and Europe. Helen Ellis: Owner / Operator TAANZ No: 8004 WALSHES WORLD LTD trading as WALSHES WORLD Private Bag 92136, Auckland Mail Centre, Auckland, 1142 Level 6, 52 Swanson Street, Auckland DX: CX10171 Auckland Ph: 09 977 2211 Fax: 09 977 2212 Email: wendy.stanton@walshegroup.com Key Account/Strategy Manager: Stephen Tanner Key Account/Operations Manager: Wendy Stanton Description: General sales agency and marketing representatives for selected international tourism principals. TAANZ No: 3708 WORLD AVIATION SYSTEMS (AUSTRALIA) PTY LTD trading as WORLD AVIATION SYSTEMS (AUSTRALIA) PO Box 3883, Shortland Street, Auckland, 1140 Level 7, Gen-i Tower, 66 Wyndham Street, Auckland DX: CP24105 Auckland Ph: 09 308 3355 Fax: 09 308 3388 Website: www.worldaviation.co.nz Email: reservations@worldaviation.co.nz General Manager New Zealand & Pacific Islands: Mark Reeder Description: Airline GSA TAANZ No: 9228 WORLD TRAVEL SERVICE LTD trading as WORLD TRAVEL SERVICE 1053 Charoen Krung Rd, Bangkok, Thailand, 10500 Ph: +66 662 233 5900 Fax: +66 662 236 7169 Website: www.wts-thailand.com Email: tours@wts-thailand.com Managing Director: Kusa Panyarachun Description: Package Tours, operators of daily sightseeing tours, land, sea and air ticketing, hotel, reservations, freight forwarding, transfers, and specially experienced service for MICE and Incentive handling with own fleet of modern vehicles. TAANZ No: 3711


approved salespersons - DIRECTORY OF MEMBERS 2 Travel Ltd Fisher, Colleen TOTAL FOR COMPANY 1 2001 Network Ltd Chang, Jacob TOTAL FOR COMPANY 1 Aspire Travel Ltd Chi, Cindy Embleton, Karen Pantoja, Erudita Sharma, Ashwani Singh, Joga Thomason, Creena TOTAL FOR COMPANY 6 Bevin Travel Group Ltd Braithwaite, Glynn J Milner, Janice Ryan, Colleen TOTAL FOR COMPANY 3 BN & AL McIntosh Ltd Costa, Janine TOTAL FOR COMPANY 1 Brooker Travel Ltd Boyer, Allan Harrison, Grae Morrison, Sonia Passi, Theresa TOTAL FOR COMPANY 4 Buttwin Australasia Ltd Dowie, Annette TOTAL FOR COMPANY 1 CBD Travel Ltd Holt, Les TOTAL FOR COMPANY 1 China Travel Service (NZ) Ltd Chen, Xiaofeng Ding, Lanfang Fan, Jun Tao He, Chuan He, Jin Ping Huang, York Kato, Yukata Lam, Edlelyn Yen Lam, Linda Li, Hongguo Li, Hongteng Li, Jie Lin, Jeff LIU, Jing Hong Ma, Yujing Man, Jinling Ni, Liang Ogawa, Rieko Tsang, Ping-Kau Wang, Mina Wang, Xiaoan Wang, Yiming Wen, Xiaoyu

Yan, Jie Ming Yang, Cheng Yao, Xin Yeung, Stanley Yuan, William Yan Ning Zhang, Mingxia ZHAO, Jiequong Zhou, Yi Mei TOTAL FOR COMPANY 31 Easybook Travel (2006) Ltd Clark, Marilyn TOTAL FOR COMPANY 1 Eva Enterprises Ltd Randhawa, Navtej TOTAL FOR COMPANY 1 Executive Travel Ltd Baldwin, Michelle Bowring, Karen Jackson, Alana Sheehan, Carmel TOTAL FOR COMPANY 4 Frontier Travel Ltd Andrew, Warwick Bradley, Jennifer Bridge, Steven Chester, Lorraine Clare, Lilian Comfort, Janice Erceg, Leanne Everett, Lois Henley, Caroline Hodges, Terry Kaur, Patwinder Koia, Grant Morrison, Noeline Muggeridge, Martina Paterson-Clare, Jeanne Petherick, Leanna Ratieta, Denise Salisbury, Melanie Sharp, Alison Smart, Juanita Wilson, Ewan Young, Karen TOTAL FOR COMPANY 22

GP Holiday Shoppe Ltd Brunton, Angela TOTAL FOR COMPANY 1 Hardy Travel Agency Ltd Beresford, Dawn Kejriwal, Asha TOTAL FOR COMPANY 2 Heerlen Ltd Hueston, Jo McAllister, Gail TOTAL FOR COMPANY 2 House of Travel Christchurch City Ltd Stanton, Toby TOTAL FOR COMPANY 1 House of Travel Ferrymead Ltd Lowen, Melanie TOTAL FOR COMPANY 1 House of Travel Milford Ltd Knight, Rhonda TOTAL FOR COMPANY 1 House of Travel Orewa Ltd de Jong, Diane Hendry, Tara TOTAL FOR COMPANY 2 House of Travel Papamoa Ltd Bluck, Tracey TOTAL FOR COMPANY 1 House of Travel Richmond Ltd Collins (nee Butcher, Kelly TOTAL FOR COMPANY 1 House of Travel Upper Riccarton Ltd Hampton, Garry TOTAL FOR COMPANY 1 Howick Holidays Ltd Beeson, Alexandra Roberts, Catherine TOTAL FOR COMPANY 2

Gaia Travel Limited Wilcock, Alyson TOTAL FOR COMPANY 1

HS Tauranga Ltd Walker, Deedee TOTAL FOR COMPANY 1

Gayle Miller Travel Ltd Wilcox, Suzie TOTAL FOR COMPANY 1

Just Tickets Ltd Alcorn, Peter Almeida, Olwyn Ashby, Christine Ashton-Sheeran, Lorelle Birtwistle, Jan Bishop, Megan Blake, Barbara Ann Brandeis, Rowena Brough, Larraine Brown, Anna Brown, Letia

Gilpin Corporate Travel Ltd Coleman, Michael Osborne, Warwick Sergeeva, Tatiana TOTAL FOR COMPANY 3

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Carson, Vicki Chapman, Jennifer Crafar, Christine Currall, Jacqui Davis, Christine Derry, Hayley Devereux, Bob Devereux, Joanna Donnelly, Joanna Earl, Lynn Edwards, Nicola Fahn, Davorin Fahn, Vesna Fernandez, Anthony Foley, Donald Fowler, Denise Grigg, Diane Hamilton, Carole Hammond, Suzanne Hawke, Charmaine Hedley, Carolyn Hogan, David Houghton, Annette Jack, Wendy Jackson, Alana Jagmohan, Rohini Johns, Lee-Anne Kemp, Fiona Lewisham, Janet Little, Bruce Lotfi, Afsaneh MacLeod, Amanda Mahoney, Helen Mallon, Janine McGregor, Ranee McKinley, Jillian Mitchell, Nicola O’Brien, Sharon Parker-Graham, Faye Pasricha, Mandeep Pirie, Elizabeth Pistora, Mirek Porteous, Tracey Lee Prins, Andrew Rae, Nicola Robbins, Anna Rose, Linda Roy, Kathryn Saunders, Jane Shalamova, Yulia Shaw, Alison Sheehan, Carmel Singh, Sarabjeet Sinkinson, Jody Smith, Mark Sunder, Sumath Sutherland, Rebecca Swan, Nicky Taqwi, Ban Taylor, Cathy Thompson, Janine Turner, Lauren Vale, Claire Ward, Kylie Welch, Andrew White, Rochelle

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DIRECTORY OF MEMBERS - approved salespersons Williamson, Caron Williamson, Jacqui Withers, Jane Yamamoto, Yuko TOTAL FOR COMPANY 81 Kapiti Holidaymakers Ltd Hogg, Lesleigh TOTAL FOR COMPANY 1 KHATS Ltd Bacale, Anne Geaney, Sharee TOTAL FOR COMPANY 2 Leading Edge Travel Ltd Ujdur, Rayleen TOTAL FOR COMPANY 1 Lucky Travel Ltd Calvo, Johanna TOTAL FOR COMPANY 1 Maher Travel Ltd Playle, Linda TOTAL FOR COMPANY 1 Midday Travel Ltd Liu, Chih-Ha TOTAL FOR COMPANY 1 Mimer Holdings Ltd Edser, Sue Hanson, Jane Williams-Warren, Sue TOTAL FOR COMPANY 3 Motueka Travel Agency Ltd Livingston, Andrea TOTAL FOR COMPANY 1 Mount Travel (1999) Ltd Gorst, Tracey Lourie, John McGowan, Bernice Syben, Anita TOTAL FOR COMPANY 4 Navigant New Zealand Ltd Broomhall, Brian Chappell, Lauren Cooper, Aine Dillon, Shelley Frost, David Gaffikin, Rachel Greer, Annie Healey-Johns, Catherine Hodgson, Paul Lester, Angela Munro, Kelvin Olsen, Anne Pritchard, Nicole Pugh, Sheridan Randall, Tania Vance, Nikki Wilson, Suzie

100

TAANZ

Wogan, David Wolff, Judy TOTAL FOR COMPANY 19 New Zealand Travel Brokers Ltd Abbott, Elaine Anstis, Chris Asiata, Ruth Atkinson, Fiona Baker, Donna Bakker, Chantal Bartlett, Gay Blacklow, Karen Bradford, Debbie Bradford, Richard Braithwaite, Ian Brew, Eunice Burgess, Anita Cacho-Hilaga, Marilyn Cadman, Michele Choudhary, Rajesh Climo, Christopher Costello, Kate Courtier, Gina Creelman, Julie Davies, Zaheda Davis, Patrick Dench, Tracey Deza, Pamela Dietschin, Christine Farley, Sue Ferguson, Jan Ferguson, John Furey, Elizabeth Gooch, Hana Gregan, Kay Hall, Wayne Harding, Katrina Hedge, Samantha Horwarth, Karl Johnston, Deanna Jury, Emma Laloli, Gail Lochhead, Sally Logan, Lynette Lucas, Trista MacKintosh, Kirsty Macmillan, Win McEvoy, Louise Milligan, Wendy Morby, Wendy Moroney, Danielle Morrison, Kelley Murray, Caroline Pentecost, Brian Phillimore, Kristine Pohlmann, Jude Rebourgeon, Tamara Reid, Fiona Russell, Claire Rutherford, Caroline Savage, Sandie Sexton, Erin Sinclair, Lynne Smith, Kylie Sorenson, Nicola

Tan, Marsha Taylor, Rex Thompson, Colin Tindall, Katie Turner, Brigett Turuta, Amy Velickovic, Ayako Vizcarra, Elizabeth Vologzhanina, Ekaterina Wali, Arun Watson, Peter Webb, Philip Wilson, Yvonne Young, Ann TOTAL FOR COMPANY 75 OPM Travel Ltd Jeffries, Lisa TOTAL FOR COMPANY 1

Chin, Yen Foong Huang, Mei-Mei Huang, Shu-Fen Lo, Ying Ying Shih, Li Ping Soh, Serena Zhao, Fei TOTAL FOR COMPANY 8 Richmond Travel Ltd Ketel, Susan Claire Smith, Katrina TOTAL FOR COMPANY 2 Ruapehu Travel Ltd Brown, Lynette TOTAL FOR COMPANY 1

Peninsular Holiday Shoppe Ltd Bane, Rodney TOTAL FOR COMPANY 1

Searle Travel Ltd Reynolds, Carol Waller, Robyn Watkins, Dale TOTAL FOR COMPANY 3

Peter Sherry Ltd Parker, Lisa TOTAL FOR COMPANY 1

Sky Travel (2003) Ltd Kumar, Sonny TOTAL FOR COMPANY 1

Philippines Travel Ltd Ali, Ahmed Amolik, Joel Burke, Mercedes Virginia Joe, Janet Mananes, Marie Memo, Aaron Ramos, Maricar Redoblado, Minel Rodrigues, Derrick TOTAL FOR COMPANY 9

Target Travel Ltd Ventura, Anilen TOTAL FOR COMPANY 1

Pioneer Travel New Zealand Ltd Yangqiam Ma, Anita TOTAL FOR COMPANY 1 Pukekohe Holidays Ltd Dolling, Christopher TOTAL FOR COMPANY 1 Pukekohe Travel Ltd Bosanquet, Jolene Graham, Stephenie Guard, Sharon Heays, Peter Hornell, Vanessa Murphy, Carol TOTAL FOR COMPANY 6 Queenstown Travel and Visitor Centre Ltd Davies, Robyn Donkers, Theresa Ogilvie, Brenda TOTAL FOR COMPANY 3 Rainbow Holidays Ltd Chien, Daphne

Travel Industry Directory and Information Guide 2012

TFT Holdings (1998) Ltd Nottingham, Jan TOTAL FOR COMPANY 1 The Private Travel Company Ltd Patterson, Vicki Sangster, Clinton Watson, Shirley TOTAL FOR COMPANY 3 The Travel Group Ltd Pellowe, Graeme Thomas, Joan TOTAL FOR COMPANY 2 The Travel Group Morrinsville Ltd Irwin, Lee TOTAL FOR COMPANY 1 Travel Designers Ltd Reid, Susan Reynolds, Nicola Yates, Jeremy TOTAL FOR COMPANY 3 Travel Directions Ltd Dixon, Kerie Hamilton, Gary TOTAL FOR COMPANY 2 Travel For Less Meadowbank Ltd Green, Sue TOTAL FOR COMPANY 1


approved salespersons - DIRECTORY OF MEMBERS Travel Managers Group Ltd Atkins, Shirley Baker, Katie Batterton, Megan Bhagavan, Srinavasa Bickerstaff, Pauline Bryant, Carey Camacho, Penafrancia Caukwell, Carolyn Coley, David Collins, Paul Connolly, Rosann Craig, Michael Dennis, Hilary Duff, Russell Dunn, Larissa Dunning, Annette Edgeworth, Kristin Field, Irene Figge, Janice Fitzgerald, Terry Flegg, Kylee Frowde, Natalie Garnham, Carole Gatley, Anita George, Vincent Giri, Mahendra Grut, Sarah Hanham, Deborah Hardley, Pam Hashmi, Siraj Holst, Merrill Humphries, Kay Ireland, Daune Jenkin, Geraldine Judd, Martin Lawson, Steve Marsden, Rosanne

McKenzie, Heather Mills, Carole Milne, Alisa Mist, Susan Moore, Cyril Nelson, Shavourn Nguyen, Thao Norrish, Pauline Ogilvie, Kelly O’Gorman, Joanne Pardy, Gaye Pardy, George Parulian, Jessica Parulian, Johnny Parulian, Novita Ready, Jennifer Richards, Rachel Rogers, Tony Scott, Rachael Shany-Robinson, Ester (Ettie) Sharma, Rahul Sharp, Leanne Silva, Kimberlee Smith, Bryan Stranger, Christine Stuart, Elizabeth Sullivan, Margaret Sumner, John Van Dyk, Anne Walgampola, Manjula Wallace, Beverly Wallace, David Wang, Nancy Webster, Frances Wetzel, Heiko Whiteman, Heather Wihongi, Megan TOTAL FOR COMPANY 74

TAANZ

Travelteam (Nelson) Ltd Boyes, Tui Dunstan, Granville TOTAL FOR COMPANY 2

Worldwide Holidays Ltd Lam, Helen Lai Kwan Ren, Shirley Wei TOTAL FOR COMPANY 2

Travoliday Ltd Morton, Janice TOTAL FOR COMPANY 1

Yasawa Group Ltd O’Reilly, Courtney TOTAL FOR COMPANY 1

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Trencam Investments Ltd Byrne, Russell McAneaney, Derren Smith-Kindred, Sue TOTAL FOR COMPANY 3 United Travel Katikati Ltd Steele, Christine TOTAL FOR COMPANY 1 Voyage Affaires Ltd Simeti, Susan TOTAL FOR COMPANY 1 Westside Travel Ltd Thomas, Raymond Waterreus, Garry TOTAL FOR COMPANY 2 Whangamata Travel Ltd Chaplin, Suzannah TOTAL FOR COMPANY 1 World of Travel Ltd Simpson, Amber TOTAL FOR COMPANY 1

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102

NOTES

TAANZ

Travel Industry Directory and Information Guide 2012


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If you are involved in the travel industry then Traveltrade should be your number one choicea for advertising your product, package, To add further value for advertisers, comprehensive online property or service. social media network have component and wellconnected been developed to complement the offering. Talk to the trade.

If you are involved in the travel industry then Traveltrade should

In-depth supplements are scheduled throughout the year and be your number one news, choice for advertising your product, package, Traveltrade bringsto thethe latest product updates andan destination distributed in addition magazine. These are estab- features to the New property orand service. Zealand travel tourism lished selling tool for the tradetrade andevery aremonth. reproduced online free of charge. Featuring in-depth analysis of key industry issues, Traveltrade is essential reading for Talk to inthe anyone thetrade. business from frontline travel agents and tourism boards to airline staff and wholesalers. Traveltrade is New Zealand’s original industry publication with Traveltrade brings the latest news, product updates and destination features to the New almost four history inbythe market. It is a that trusted Thedecades magazine isof championed a weekly e-newsletter features breaking news, Zealand travel and tourism trade every month. updates and classifieds every Monday.with a source ofproduct information, updates and opinions Featuring in-depth analysis of key industry issues, Traveltrade is essential reading for modern look and feel. To add further value for advertisers, a comprehensive online component and wellanyone in the business from frontline travel agents and tourism boards to airline staff and connected social media network have been developed to complement the offering. wholesalers. Proudly published by Mediaweb. In-depth supplements are scheduled throughout the year and distributed in addition to the The magazine is championed by a weekly e-newsletter that features breaking news, magazine. These are an established selling tool for the trade and are reproduced online product updates and classifieds every Monday. free of charge. To add further value for advertisers, a comprehensive online component and wellTraveltrade is New Zealand’s original industry publication with almost four decades of

Editor: Rebecca Williams Mob +64 21 667 377 rebeccaw@mediaweb.co.nz

Journalist: Editor: Hayley Barnett Rebecca Williams Mob +64 21 22 667 030 377 0472 hayley@traveltrade.co.nz rebeccaw@mediaweb.co.nz

Sales Manager: Journalist: Julianne Iudica Hayley Barnett DDI 426 Mob09 +64 222205 030 0472 Mob +64 21 169 3541 hayley@traveltrade.co.nz juliannei@mediaweb.co.nz

Sales Manager: Julianne Iudica DDI 09 426 2205 Mob +64 21 169 3541 juliannei@mediaweb.co.nz


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