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HAMILTON ISLAND PAY 4, STAY 5
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Snorkelling the Great Barrier Reef, one of the world’s seven natural wonders. Relaxing on famous Whitehaven Beach in the Whitsundays. Enjoying a round of golf on a championship golf course on its own island. Where in the world would you rather be? Book your holiday to Hamilton Island, Australia with the Pay 4, Stay 5 package from $700 pp AUD* including 5 nights accommodation, full buffet breakfast daily, return airport/hotel transfers and use of non-motorised watersports. And with direct flights from Sydney, Melbourne, Brisbane and Cairns, getting here couldn’t be easier.
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* Valid for travel at Reef View Hotel and Beach Club. The above price is based on Reef View Hotel Garden View room, twin share in AUD. Offer valid for travel 1 Apr - 16 Aug 2012 and 28 Jan - 28 Mar 2013. Rates include full buffet breakfast daily, complimentary return Hamilton Island Airport to hotel transfers, Kids Stay and Eat Free program (conditions apply), use of non-motorised watercraft, unlimited use of the scheduled ‘Island Shuttle’ service and complimentary use of the gym, spa, sauna, tennis and squash courts. Price does not include airfares. Blackout dates apply. Subject to availability. Further conditions apply.
CONTENTS
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NEWS
FEATURES
3 NZ adds a little sunshine Air New Zealand has started its twice-weekly service to the Sunshine Coast. Charles Fairbairn jumped on the inaugural flight and checked out the region’s hot spots
8 Family holidays Kiwi families are getting out and about more than ever before, proving holiday time always comes first
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23 Western Australia Agents and wholesalers are seeing increased demand for rail and sail combos in Western Australia
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4 Aircalin packs on the pounds Aircalin is offering passengers more kilos for checked luggage, as well as new one-way fares 5 Plans, prizes galore at World of Accor World of Accor comes to Auckland at the end of the month, with more prizes and big plans
PROFILE 6 Matthew Mayne from Stay Today
26 Hong Kong There’s a whole host of exciting things to see and do in Hong Kong. Here, Traveltrade looks at a list of activities that will fit into a 24-hour stopover
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July 2012
29 Training: Kathy Wolfe 30 Dollars and sense: Paul Davies 31 Social media: James Hacon Human resources: Diane Hallifax
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EXPERT PANEL
1
editorial feature
Winter warmers in the wet season
Courtesy of Plantation Island Resort, Fiji
www.traveltrade.co.nz a Mediaweb magazine editor: Hayley Barnett P: +64 22 030 0472 E: hayleyb@mediaweb.co.nz Group SALES MANAGER: Lisa Morris ad sales: Tracy Fairey P: +64 21 963 166 E: tracyf@mediaweb.co.nz ADVERTISING/SALES CO-ORDINATOR: Pip Maclean P: +64 9 419 2259 E: ads@mediaweb.co.nz DESIGNER: Bex Mikaere PRODUCTION MANAGER: Fran Marshall P: 0274 304 559 E: franm@mediaweb.co.nz CIRCULATION/SUBSCRIPTIONS: Sue McDiarmid P: +649 300 2671 E: subscriptions@mediaweb.co.nz aCCOUNTANT: Pam King P: +64 9 300 2670 E: pamk@mediaweb.co.nz
It’s cold. And wet. And miserable. What better time to get away from New Zealand than right now? Luckily, we’re only a two to three-hour flight away from tropical climates, whether it be Australia’s east coast or the Pacific Islands. One Mediawebber, Charles Fairbairn, managed to escape the awful weather when he was whisked away to experience the best of the Sunshine Coast on Air New Zealand’s inaugural flight to Maroochydore recently. I must say, I did feel a twinge of jealousy upon hearing Charles and a group of Kiwi agents visited Sir Richard Branson’s private residence on Makepeace Island in Noosa. It certainly would have made a nice change to getting caught in the rain each day. So, as you can imagine, it was twice as hard to put our bumper Family Holidays issue together this month.
Fiji and Rarotonga are continuing to roll out amazing family deals, but now Samoa and Vanuatu are giving them a run for their money, offering different experiences, new properties and economical packages to suit families on a budget. Families who want to go further, and take their dollar further at the same time, can look to the USA for unlimited theme park fun. Dubai also gets a look in with their huge kids’ entertainment offerings. There’s a holiday for every family. Happy winter selling! Hayley Barnett NZ Traveltrade editor Email: hayleyb@mediaweb.co.nz Phone: 022 030 0472 facebook.com/nztraveltrade Sign up for our free weekly newsletter at ➦ www.traveltrade.co.nz
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WIN an urban escape with Pullman Auckland Win a night’s accommodation in Pullman Auckland’s executive king suite with executive club access, complimentary WiFi throughout the hotel, access to their luxury health club and spa, valet parking on arrival, a buffet breakfast for two in The Café and a late check-out of 1pm. Pullman Auckland recently re-launched Spa at the Pullman with a range of new treatments and a new spa cuisine menu. New treatments on offer include the 24-carat gold leaf facial by Nahaia Active Organics, whereby pure 24 carat gold leaf is applied directly onto the face, rejuvenating and tightening the skin.
July 2012
To win, simply visit www.traveltrade.co.nz
2
feature News 1
3
2
1: Sally Holyer, Tourism Queensland, and Liz Tuckett, Sunshine Coast Tourism
2: The Irwins welcome the inaugural NZ flight to Maroochydore
3: Cam Wallace, Air New Zealand, and John
4
Eaton, Palmer Coolum Resort 6
5
NZ adds a little sunshine The Sunshine Coast is expecting big economic spin-offs from a new direct service between Auckland and Maroochydore. Air New Zealand (NZ) is now offering a twice weekly service, which took off for the first time earlier this month. The new connection is a significant one for the region’s economy. The scheduled service will be a fillip for local tourism operators, who have been dealing with weak domestic and international demand. Kiwis make up the bulk of the region’s international visitors (around 30 per cent of total visitors per annum), and flying direct offers a more attractive option than the alternative; a rental car from Brisbane. After the inaugural flight, a group of Kiwi travel agents spent several days on the coast as guests of Sunshine Coast Tourism (SCT). The group took part in a ‘highlights’ tour of the region, which incorporated the famous beaches, Noosa National Park and vineyards in the hinterland. Agents stayed at one of the region’s
signature properties, the five-star Palmer Resort at Coolum, which has recently changed its name from the Hyatt Coolum, and visited the Australia Zoo where they were shown the new African enclosure in which different animal species will roam in a single enclosed space. SCT were keen to show off another side of the region – Maleny. Accommodation in this bush area is popular during the winter, especially for couples who want to get away for a long weekend, snuggle in front of the fireplace and do an occasional foray outdoors. The group ventured into the region and ate lunch at the nearby Flame Hill Restaurant, sampling the vineyard’s wines, and watching the local guinea fowl. After lunch they drove the inland road to Noosa, and disembarked at the new Outrigger Resort on Little Hastings Street (close to the main beach and National Park). While the ladies
4: Dave Fordyce, First Travel; Kelly Millier, Air
New Zealand; Tim Allen, House of Travel; and Jane Carruthers, Auckland Airport
5: Andrea Smith, Harvey World Travel, with Jonah the Python
6: Adele Barker, Air New Zealand, and Matt Hartley, Australia Zoo
enjoyed a relaxation treatment, the men were shown around some of the accommodation options at the resort. There was time for a stroll into Noosa National Park, where the group jostled with runners and fellow walkers. After some costume changes and makeovers, the party assumed cocktail mode on a sunset boat cruise down the Noosa River where they arrived at a private residence owned by Sir Richard Branson, Makepeace Island, which has only recently opened to the market. Branson loves Noosa and has several visits during the year. The resort was originally developed so friends and acquaintances could stay together. It is a high-end property fitted out in an authentic Balinese style, and will develop into a venue for weddings, conferences and incentive travel. – Charles Fairbairn
July 2012
3
News feature
Aircalin packs on the pounds Aircalin (SB) recently introduced new regulations, allowing passengers additional kilos for checked luggage, as well as offering the option of one-way fares. The weight-based luggage allowance has been replaced by a piece concept allowance. Economy class passengers are now allowed one piece at 23kg and Hibiscus class passengers can have two pieces at 23kg each. In the past, SB flights permitted economy passengers 20kg of checked luggage, with 30kg for those in business class. This new regulation will be applied on all SB routes, with the exception of flights to and from Wallis. On these flights the ‘by weight’ regulation will be kept, but with an increased allowance from 20kg to 23kg. In addition, customers are now able to purchase single journeys for the equivalent of 50 per cent of the corresponding return fare over SB’s entire network. One-way fares Auckland to Noumea start at $396 inclusive of taxes/levies. Return fares from Auckland to Noumea will start at $837 inclusive of taxes/levies. The SB network includes Auckland, Sydney, Brisbane, Nadi, Port Vila, Wallis, Papeete, Seoul, Osaka and Tokyo. Special allowances for passengers travelling to France on flights with Air France or SB, or its other partners Finnair or KLM, remain unchanged. All SB passengers receive a complimentary in-flight meal, drinks and entertainment programme plus a checked luggage allowance (piece concept) on all flights, including codeshare services, from Auckland, regardless of the fare paid.
Agent low down Carissa Rush Flight Centre New Plymouth How long have you been a travel agent?
I have been a travel agent since March 2008 so for around four and a half years now. How time flies!
Tell us what you love most about your job.
It has to be the people you meet. There are so many different people from different walks of life, and you get to hear all the stories they bring back from their travels.
What are the most challenging parts?
That everything is always changing! There are always new rules, new routings, new destination info, but that is also what makes it exciting. You are learning something new every day.
How do you like to travel? Do you normally take a tour or find your own way around? I am a major people person so I love tours. I have been on a few different tours, some with Intrepid, Contiki and most recently with On the Go to China. That was amazing!
What has been your favourite place to visit so far and why? Egypt has to take the cake. Ever since I was a little girl I wanted to see the seven wonders of the ancient world. Standing in front of the Pyramids and the Sphinx was an awe-inspiring experience and I was even able to venture inside one of them.
Which are the top three countries that you tend to sell at any given time?
The top three definitely have to be Australia, Rarotonga and Fiji. Everyone wants to escape the cold no matter what time of year in New Zealand!
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July 2012
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feature News
Plans, prizes galore at World of Accor
Pullman Auckland
Accor’s Asia Pacific hotel expo, World of Accor, hits New Zealand on July 30 at Pullman Auckland. Providing agents, wholesalers, corporate bookers, PCOs and MICE organisers with accommodation news and trends across the region, the expo will also offer registered visitors the chance to win a range of travel and accommodation prizes. Delegates will hear about Accor’s plans to reopen hotels in Christchurch, starting with the Ibis in September, and will be given the opportunity to discuss new product in key outbound destinations for New Zealand travellers. There will be Accor representatives from Bangkok, Phuket, Bali and Australia, where Accor has added more than 50 hotels since the 2011 World of Accor. “It is a really exciting time for Accor in the Asia Pacific region with a vast number of new hotels across the region, as well as new brands and significant upgrades to our existing brands,” said Accor’s senior vice president for New Zealand and South Pacific, Garth Simmons. “World of Accor is an event that provides a one-stop shop for the travel industry. We can offer face-to-face meetings, briefings and hospitality. With the widest range of locations and hotel styles in the region, there is plenty of helpful information as well as the chance to enjoy five-star hospitality and entertainment at the Pullman.” Register at www.worldofaccor.com
continued...
2012 OUT SOLD
Are there any travel trends you've noticed emerging in the past year? Why do you think this is? A lot of people are travelling to the USA, not just as a stopover or a quick visit – they're travelling across the whole country. It’s no surprise really because the New Zealand dollar is so strong against the USD, there is no better time to go. Also, it’s just an amazing and beautiful country. I find people always want to go back and do more of it.
Catch a cargo ship and be entranced by an island paradise!
What has been the strangest request you've ever received from a client?
Someone asked if they needed a passport to go to the South Island!
Can you give us some packing tips?
I'm not really the best for packing tips as I am terrible at packing! I have been around the world and back and still don't wear half the clothes I pack. The one thing I would advise is space bags, or Glad Storage bags do the trick too. You can fit more in by squeezing out the air and you can find things in a hurry.
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July 2012
Profile
6
Starting from scratch In a time when we’re all looking for the cheapest and fastest booking options, competition is fierce. One new mobile booking app claims to be leading the way. Former chief executive of Jason’s Travel Media, Matthew Mayne has taken the leap over to lesser known but quickly growing start-up Stay Today. Launched as Australasia’s first mobile-only discounted same-day hotel booking service, Stay Today was born from the idea of its sister app Get A Room, designed purely for the New Zealand market. “Stay Today uses much of the technology and user experience from Get a Room, but is a new product, a new app and a new brand which will be marketed globally,” said Mayne. Accessible via iPhone app after midday each day, Stay Today aims to deliver cheaper rates than online, featuring a price-drop engine that reduces room prices throughout the day. Here, Traveltrade gets to know the man heading the new technology and discovers how it is going to affect the travel industry as we know it.
What is Stay Today and what made you decide to head it up?
Give us an idea of your career background. Where else have you worked? My last role was chief executive for Jason’s Travel Media. Prior to that I spent seven years in the United Kingdom in a variety of senior digital media roles in companies like British Telecom, Channel 4 and Racing UK.
How do you expect your previous experience will help in running a mobile start-up? I've long been involved in the development and execution of digital strategy, as well as providing seniority to the team.
What is Stay Today's competitive edge? We offer better rates than online and our prices drop throughout the day so the later you book the more you save. Additionally, although online travel agents have adapted their internet portals for mobile, they are still adjusting their business models to mobile which can often result in a poor user experience. Because we’re built from the ground up for mobile, users can book in ten seconds from opening the app, so we offer an incredibly convenient booking experience for people who need to book on the go.
What sort of challenges do you predict for the business over its first year and how do you aim to tackle them? The company has a really strong
product and IT architecture already, so its big challenge is now commercialising that product across multiple countries. That brings a wealth of marketing and relationship challenges as we deal with different cultural differences. Additionally, we’re first to market so there will be some degree of market education required. If you’re not careful that can end up being extremely expensive, but we have some good strategies for that already.
What do you like to do in your spare time? I’ve got two young girls so they pretty much take up most of my time. I also enjoy the gym and a bit of squash when my knees are feeling up to it.
What are you reading? I don’t read books, I just go online for my reading. For decent content sources I love Tech Crunch, Mashable, All Top Startups, Tnooz, Unlimited, Idealog and BBC News. For personal reading I have a heap of curated content that I follow through good ol’ Facebook and an iPad app called Flipboard.
Do you have any guiding principles? Even though it can often be hard, the most important thing over anything else is being positive. If you don’t see the positives in others, if you don’t see the positives in yourself, and if you can’t look on the bright side when the storm clouds are gathering, you’re dead in the water. Start-ups are tough. And you need the right mental attitude to get you through all the inevitable challenges that will be thrown in your path.
7
July 2012
I had been looking for a business that has the potential to severely disrupt a market. I believe the Stay Today model will be significantly disruptive over the next three years. With the trend toward same-day booking and the explosive penetration of smartphones, this business is poised
to be a Kiwi success story.
family holidays
July 2012
Fun comes first
Above: Fun in the sun at Iririki Island Resort, Vanuatu | Far right: Fiji’s Plantation Island Resort water slide 8
The economic downturn hasn’t held Kiwi families back from spending when the school holidays roll around. Both House of Travel (HOT) and Flight Centre have noticed that getting off the beaten track and exploring abroad have crept to the top of parents’ holiday criteria of late. “New Zealand’s economic situation is not affecting travel for families as far we can tell,” said House of Travel representative Brent Thomas. “One of the things that Kiwis treasure most is their holidays and they usually budget for it no matter what. The most precious time of the year for families tends to be those four weeks of vacation time.” Flight Centre international travel consultant Jackie Allan said Kiwi families are looking to Asian destinations, as well as the Pacific Islands, for more cultural and educational getaways. “We’re seeing families, particularly those with children aged ten years and over, wanting to offer their children a more cultural experience on their holidays,” said Allan. “Thailand and Vietnam have become increasingly popular over the past few years, because you get real value for money and a very high standard of accommodation.” She added that, in the past few months, Flight Centre has seen a huge spike in demand for Bali. “This has been reinforced by the direct flight service that is now being offered by Air New Zealand, making it a much more accessible holiday destination for Kiwis,” said Allan. Perennial favourites such as Fiji and Rarotonga still take first place in terms of Pacific Island destinations, but Samoa
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July 2012
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The Gold Coast is a favourite spot for older kids
and Vanuatu are gaining traction with their mix of quality independent and resort-style holiday choices. “The Pacific Islands are popular for families with younger children, as many of the resorts and properties offer great kids’ clubs with pools and beach activities,” said Allan. “This allows parents to have a relaxing holiday without having to worry about keeping the kids entertained the whole time. The more independent families are attracted to Samoa and Rarotonga
as they have some really great self catering accommodation options.” Samoa Tourism Authority New Zealand representative Fasitau Ulu said Kiwi families are stretching their stays as they begin to explore more of the islands. “Families are starting to stay longer now,” said Ulu. “Normally we would see them stay for five nights but they’re extending trips to seven or 10 nights, mainly to get out of the resorts. People are moving to the outer islands and
taking that option of combining Upolu and Savai’i.” The Warwick will begin development in Vavau at the end of the year, providing yet another family friendly resort for Samoa, while Aga Reef Resort at Lalomanu beach is in the final stages of completion. HOT’s Thomas said Vanuatu is also taking off this year for the family market. “We’re selling a lot of Vanuatu packages right now and there has
o f t s both worlds, by l e b e h t e v a h u a o e a s n y d y b o r w o N Every trip with Pacific Island Air & Seaplanes is a scenic flight over land, water and reefs, you might even see a whale or some dolphins on your flight!! PIA has a reputation for on time departures!! Our check-in counter is in the Domestic Terminal at Nadi International Airport!
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July 2012
Pacific Island Air & Seaplanes 10
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From beachside fale to Presidential Suite, Samoa offers a complete range of holiday accommodation options. Book your clients to Samoa and let them discover firsthand, how easy it is to fall in love with our beautiful islands.
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Learning is fun at Pacific Resort, Rarotonga
July 2012
been some amazing encouragement from airlines in terms of pricing which has helped drive that volume,” said Thomas. “The way it has been marketed this year is really pushing that family market and we’ve definitely seen a significant increase in our numbers. Vanuatu is certainly becoming known as a family friendly destination.” Thomas added although both Vanuatu and Samoa are booming, that hasn’t stumped growth to Fiji. “People are exploring which is typical of New Zealanders and it is encroaching on a lot of the traditional places but having said that, in the last four to six weeks we have seen a significant number of Fiji bookings coming in. It seems that there are just more people travelling and going to new places.” And even with Pacific Island and Asia numbers rising, Allan said Aussie favourites are still top spots for those families with older children. “The Gold Coast is traditionally a popular destination for Kiwis because it has so much to offer for families with older children like theme parks, shopping and great beaches,” she said. “The apartment-style accommodation there is also a huge bonus because it enables families to save money as they can cook meals and snacks at their accommodation and aren’t forced to dine out for every meal.” Allan said Dubai is another gem for older kids, with its ever-growing theme park options. “Dubai is a great destination for families as part of a stopover on their way to Europe,” said Allan. “Normally Kiwis will stop for two to three days, explore the sights and break up the journey. “Dubai has amazing water parks for children like Wild 12
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activities such as parasailing, island day trips, diving and surfing. Plantation’s Kids Club operates from 9am to 9pm, free for kids under 12 years. Babysitters are available for infants at FJ$4 per hour and there is also a teen programme for the older kids with sports such as volleyball, tennis and beach Olympics. There is also an educational aspect to Plantation kids’ activities, including marine conservation and learning about Fijian culture. Kayak adventures at Plantation Island Resort, Fiji
Wadi and Aqua Adventure, along with the world’s largest indoor ski field at Ski Dubai. They also offer great day and night desert safari options which are popular with all ages.” With the Kiwi dollar going further, Thomas said the USA is especially attractive for Kiwis right now. “The USA has been particularly strong this year. Families from New Zealand have been taking advantage of the dollar situation and direct flights to Hawai’i,” said Thomas.
Refurb for Plantation Island Fiji’s Plantation Island Resort has, in the last 12 months, completely refurbished its buffet restaurant Ol Copra Shed and recently opened a new a la carte restaurant, Black Coral, with a fusion of European cuisine and Pacific flavours. Plantation guests now have three restaurants, a café, espresso bar and mini-supermarket to choose from. The resort also recently brought in external operators for all watersports activities, providing new boats and
Big value for little ones at Iririki Children under 12 years can stay, play and eat free at Iririki Island Resort in Vanuatu. Current specials include Stay Seven, Pay Four nights and resort credits. The Kids Club is open year round and operates daily from 10am to 6pm with lunch and dinner included as required. Children can enjoy a host of activities, including nature walks, arts and crafts, outdoor games, cultural activities and more. Child minding services are also available. Nestled in the centre of Port Vila Bay, Iririki Island Resort offers a
Stay ImpreSSed.
Whether it’s a romantic escape or a fun family holiday, the new Holiday Inn Resort Vanuatu will impress you. 60 acres of tropical palms, private beach frontage, kids club, swimming pools, daily activities, watersports, plus secluded quiet zones and a day spa await you. July 2012
Plus kids stay, eat and play free. (conditions apply) Call +678 22040 or visit www.holidayinnresorts.com 14
STAY YOU.™ holidayinnresorts.com
private island hideaway with vistas of the surrounding bay and the open ocean. The resort is located a fourminute ferry ride from the markets, restaurants and Duty Free shopping in Port Vila.
Breakas breaks up Surfside on Breakas Beach is Vanuatu’s newest family friendly property. Under new management, the villas were separated from the Breakas Beach Resort product in December last year and is now being operated as Surfside Vanuatu, a family friendly property with a combination of three-bedroom ocean front villas, one-bedroom ocean front studios, all with private pools and ensuite bathrooms. The property
recently launched a Stay Seven, Pay Five offer, which is available until the end of March, 2013.
freebies at Holiday Inn All children 19 and under staying in parents’ rooms stay free at Holiday Inn Vanuatu, and children 12 years and under eat free when they order from the kids menu in the hotel restaurant, while accompanied by a dining adult.
The Kids Club is free for all guests staying in house and babysitting is available at a charge of VT3000 for the first three hours for children 3-12 years. Complimentary activities on the beach for guests include giant chess, beach soccer, golf, tennis, beach volleyball, petanque, kayaks, catamarans, row boats and basketball. Learning made fun at PPR The Pacific Resort Rarotonga (PPR) kids club enables all kids to stay, play and eat breakfast for free. It features a hands-on activity programme, which includes cultural activities and excursions on and under the lagoon, as well as walks into the jungle. The club operates every day from 9am to 4pm. The complimentary kids club is available for children 6 to 12 years old with children under six welcome only under the supervision of a parent or caregiver. Cultural lessons include husking a coconut, weaving palm fronds into hats, baskets and plates, dancing lessons, learning the ukulele, catching fish and prawn and reef exploring.
No better place to unwind
nd
Idyllic beaches, tropical gardens and crystal clear seas
July 2012
www.iririki.com Relax and unwind in a tropical paradise 15
Family getaway to Hamilton Island Hamilton Island is located in the heart of the Whitsundays and at the edge of the Great Barrier Reef. Here, families can experience everything that is great about Australia – natural surrounds, calm waters, warm weather, beaches, coral reefs, fine food and wine, and diverse flora and fauna. Clients can explore the Great Barrier Reef, home to coral formations and marine life. Whether taking a scenic flight, cruising, diving or snorkeling, it is an experience not to be missed. When it comes to food and wine, clients may choose from almost as many restaurants as you would expect
to find on the mainland, from gourmet wood-fired pizzas to steaks and, of course, seafood. There is also a range of takeaway outlets and bars if clients are looking for something more casual for the kids. There is a wide range of accommodation to suit everyone, from three-star island-style bungalows to spacious hotel rooms with views or the ultimate indulgence of qualia which sets a new pinnacle for luxury on the Great Barrier Reef. If self-catering is more your clients’ style, choose from hotel-style holiday apartments or a private holiday home.
Tropical tours at Tangalooma Resort
July 2012
Australia’s east coast is dotted with hundreds of tropical escapes perfect for a family vacation. About 50 minutes east of Queensland’s capital city, Brisbane, is Moreton Island. The fast ferry from the Brisbane River crosses Moreton Bay several times daily, with around 100,000 visitors making the trip in 2011. The bay itself is home to the elusive dugong and a haven for green turtles feeding on the seagrass at the southern tip of Moreton island. Moreton Island has become a day trippers’ paradise for Brisbane residents but is also attracting increasing
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numbers of honeymooners, families and eco tourists looking to explore the third largest sand island in the world. The action focuses around Tangalooma Resort, sheltered on the western side of the island. The resort was once the local whaling station where migrating humpbacks were slaughtered and processed. Fast-forward 50 years and the resort is today a vibrant hub for locals, day trippers and overnight guests and the perfect base to set up for a three-day exploration of the island. Accommodation ranges from family cabins to beachfront villas with 320 rooms in total, supported by day kiosks, beachfront restaurants, pools, tour desks, an aquatic hire shop and even a child minding centre. Tour options range from an afternoon tobogganing down the inland sand dunes a couple of kilometres south west of the resort; to local quad bike tours, walking tours or marine eco explorations in the sheltered waters. From May until November, thousands of migrating humpback whales make their way along the coast, providing an ideal opportunity to photograph and view these ocean
giants up close. The dugong safaris are personal with limited numbers and allow guests to spot these shy mammals feeding and exploring their natural seagrass habitat. The island also boasts more than 190 bird species, 36 reptiles and is home to a pod of dolphins which cruise in on sunset to participate in nightly hand-feeding shows right beside the main jetty. Guests staying overnight get to feed the dolphins for free as part of their accommodation package. - Warwick Sinclair
Hawaiian adventure holidays for kids There’s so much for kids to see and do in Hawaii. Here’s a list of programmes and events taking place around its main islands over the coming year.
Junior Ranger programmes World War II Valor in the Pacific, Oahu Embrace one of the nation’s most significant events in history with two activities: the Keiki Ranger Activity Book (ages three to six years) and the Junior Ranger Scavenger Hunt (ages 7-12 years) in remembrance of December 7, 1941, when the Japanese attacked Pearl Harbor. ➦ http://www.nps.gov/valr/forkids/ index.htm Hawaii Volcanoes National Park, Hawaii Island Follow along with the Junior Ranger Adventure Book to explore the hidden echo caves and learn about the mythical Hawaiian goddess Pele who is said to force Kilauea’s eruption. HVNP celebrates its 25th anniversary this year as a UNESCO World Heritage Site. ➦ http://www.nps.gov/havo/ planyourvisit/jrranger.htm Haleakala National Park, Maui Embark on a ranger hike to discover more about the Apapane (Hawaiian honeycreeper) and Nene (Hawaiian goose) and other native birds, insects, and fish that are found at this national park on a ranger adventure. ➦ http://www.nps.gov/hale/forkids/ index.htm Connect with nature on Kauai at the Kokee Natural History Museum where you can participate in interpretive programmes and exhibitions focused on Kauai’s
ecology, geology, and climatology. The museum also provides information on the trails in Waimea Canyon, the “Grand Canyon of the Pacific,” and Kokee State Parks. ➦ www.kokee.org Family fun at the KÑanapali Beach Hotel, Maui Kā‘anapali Beach Hotel is right on the beach where the kids can swim, build sandcastles, skim board and boogie board. Snorkeling or SCUBA (only kids 12 years and over can SCUBA dive), cliff diving, whale watching (December to May), parasailing (June to November), and all kinds of ocean activities are a must. The hotel includes parents and even grandparents in learning Hawaiian culture with activities like hula lessons, ukulele lessons, and lei making.
and to keep as a special souvenir. A family style hotel, Kaanapali Beach Hotel offers rooms that sleep up to four people, allow children 17 years and younger to stay free when using the existing beds, and rooms connect to comfortably accommodate larger families.
Free kids programme Kids 12 years or younger can join the hotel’s free kids programme, Aloha Passport for Kids. This is a family programme rather than a drop-off kids camp where kids and their parents will begin by visiting the Guest Services centre to sign up and get their Aloha Passports with names in Hawaiian. If kids are 6-12 years old there are 12 passport destinations, and kids three to five years old have an eight-destination passport. The destinations include Hawaiian activities like hula lessons or flower lei making. The hotel shops and restaurants are also passport locations. At each destination, the passport is stamped with a Hawaiian word and kids will receive a fun gift to play with while staying at the hotel
July 2012
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Radiator Springs Racers
July 2012
Disney unveils two new lands Parts of two new themed lands have recently opened at Disneyland Resort. Cars Land and Buena Vista Street are undergoing a five-year expansion which offers guests a day-to-night experience with four new attractions – Radiator Springs Racers, Luigi’s Flying Tires and Mater’s Junkyard Jamboree in Cars Land and the Red Car Trolley, which traverses the length of Buena Vista Street – along with nine new shops, eight new food locations including Carthay Circle Restaurant and Lounge, and more than a dozen new entertainment experiences such as the Red Car News Boys. The 12-acre Cars Land is a three-dimensional re-creation of Radiator Springs, known to fans of the Disney Pixar movie Cars as “the cutest little town in Carburetor County.” Radiator Springs Racers takes guests on a tour of the scenic Cadillac Mountain Range before their big race begins. Guests are immersed in the story of the movie as they encounter all the familiar landmarks of Radiator Springs, including its shops, restaurants and neon signs. Guests now enter Disney California Adventure through Buena Vista Street. The newly themed and designed entrance brings the spirit of Walt Disney into the park as never before, immersing guests in a locale reminiscent of Los Angeles in the 1920s. With its familiar shop names, period costumes and architecture, Buena Vista Street is inspired by the “city of dreams” Walt Disney found when he arrived by train in California. The Carthay Circle Theatre is at the end of Buena Vista Street that recalls, in name and architectural style, the California movie palace where Snow White and the Seven Dwarfs premiered in 1937. Upstairs is the Carthay Circle
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The Red Car Trolley at Disney California Adventure park
Restaurant and Lounge, where guests enjoy Southern California cuisine and the ambience of a post-gala party at Carthay Circle Restaurant, while the ground floor Carthay Circle Lounge offers appetizers and bar service, along with historic photographs and exhibits. The Red Car Trolley, based on Los Angeles’ historic Pacific Electric Red Car Line, transports guests from Buena Vista Street down Hollywood Boulevard, to the footsteps of the Hollywood Tower Hotel, home to The Twilight Zone Tower of Terror. Also new is the renovation of the signature Disneyland Hotel which was completed early this year and includes re-imagined guest rooms, a new restaurant and bar, and a new pool with monorail-themed water slides.
Meet Lightning McQueen and Mater in Cars Land
Get ready to be floored!
Start your engines—a brand-new land is coming to Disney California Adventure Park! All around you, the world of Disney•Pixar’s Cars comes to life. Buckle up for fun on Radiator Springs Racers, Mater’s Junkyard Jamboree and Luigi’s Flying Tires. And at night, the whole town lights up with a neon glow brighter than a new car’s paint job!
For more information www.disneyland.com.au/carsland ©Disney/Pixar ©Disney DLRTIM-12-22645
Desert Safari
Atlantis Aquarium Wild Wadi
The Dubai Fountain
Dubai: where imagination runs wild With a huge array of things to do for kids and adults alike, Dubai is the ultimate family friendly holiday destination. Many of the hotels in Dubai cater for children with dedicated pools, clubs and playgrounds, along with specialised programmes and activities to keep the younger members of the family entertained. Hotels that cater to families can also organise a babysitting service. Outside of your hotel, Dubai offers a range of family focused attractions, events and activities to choose from.
July 2012
Dubai’s best family experiences Shoot to the top of the world’s tallest building in high speed elevators (travelling at 10 metres per second) to take you up to the 124th floor observation deck ‘At The Top’ of the Burj Khalifa. The unobstructed 360-degree view of the city, desert and sea will help clients gather their bearings and decide which attractions they’ll head off to next. Dubai is home to one of the world’s
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most imaginative children’s attractions: Kidzania, a huge city-like complex, is a place where children can get a taste of the adult world through role playing their future careers, which should help to answer the age old question: “What do you want to be when you grow up?”. If parents are looking for a little respite from the children, Dubai Mall is also home to an Olympic-sized ice rink where kids can play ice hockey or even attend a disco on ice. Alternatively, the SEGA Republic indoor theme park offers five zones of entertainment for all ages. The Lost Chambers fantastical labyrinth of underwater halls, passageways and fish tanks recreates the legend of the lost city of Atlantis. Some 65,000 exotic marine creatures inhabit aquariums here. Many visitors to Dubai are often surprised that the city is just a short drive away from the Hajjar Mountains. These mountains play host to one of the locals’ favourite past times – ‘wadi bashing’. Wadi is the Arabic word for valleys or dry riverbeds formed by streams that
flow through the mountain range. A bumpy 4x4 drive through the wadis (or ‘wadi bashing’) is fun for all ages. The Dubai fountain in the Burj Khalifa Lake stands in the shadows of the world’s tallest building and shoots water jets as high as 150 metres. Accompanied by music, the water and light show can be seen from more than 30 kilometres away. With miles upon miles of fine red sand, Dubai’s desert ‘outback’ features rolling sand dunes and a sense of timelessness. Aside from the scenery, the sandy slopes create the ideal backdrop for thrill seekers – either by racing through the sandy dunes in fourwheel drives or skiing and boarding down the powdery sand. One of the coolest things to do in Dubai is to ski in the desert. Ski Dubai in the Mall of the Emirates is one of Dubai’s landmark attractions and the Middle East’s first indoor ski resort. It’s a great attraction for all the family and offers different levels of ski runs and snowboarding courses.
Screech your way through Aquaventure water park at Atlantis, which features slides, ‘Master Blasters’, rivers, rapids, a dedicated children’s play area, tropical landscapes and a private beach. Stand back and enjoy the tranquillity of more than 33,000 fishes from 140 species swimming through the 10-million litre Dubai Aquarium in Dubai Mall. The tank is the largest suspended aquarium in the world and the Underwater Zoo is the best spot to observe it from. You can even jump in and swim with the fishes. For more wet and wild adventures, Wild Wadi water park has more than 30 rides and attractions for all the family. It is themed around the tale of Juha, a good friend of Sinbad the Sailor and a known character from Arabian folklore. For a few dirhams clients can try Jumeirah Beach Park, with lifeguards on duty, a children’s play area, barbecues and picnic tables; or Al-Mamzar Beach Park, one of Dubai’s hidden gems for kids with play areas, plus three pools with waterslides. Other free beaches include the Jumeirah Open Beach; Kite Beach, a quiet stretch of sand with no facilities; and Umm Suqueim Beach, with views of the Burj al-Arab. Creekside Park has playgrounds, gardens, kiosks, restaurants and a 2.5km cable-car ride. Kids naturally gravitate to Children’s City, a learning centre packed with interactive exhibits that explain scientific concepts, the human body, space exploration and natural wonders. Or clients can visit Za’abeel Park, which has lakes, ponds, a jogging track, a skateboard park, a BMX track and views of the Sheikh Zayed Rd skyline. Also here is Stargate, a space-themed amusement park with five domed buildings (named Earth, Moon, Saturn, Mars and UFO) where they can race gokarts, ride a roller coaster, take a spin on a small ice rink or watch 3D movies.
The Atlantis Leap of Faith
July 2012
Ski Dubai
22
western australia feature
Wonders of WA W
estern Australia (WA), one of our neighbour’s most awe-inspiring states, offers a whole host of outdoor experiences inside its unique landscape. Mondo Travel representative Angela Bartlam said Kiwis are catching on to the scenic beauty of WA, opting for self drive, train travel and outdoor accommodation to experience the region’s natural environment and really get back to nature.
WHITEMAN PARK . PERTH
0061 8 9248 1984
sales@cavershamwildlife.co.au July 2012
open everyday (except xmas day) Photo Credits || Go Holidays
23
July 2012
“People are looking for more sustainable holiday options that still provide creature comforts whilst showcasing the natural wonders that WA has to offer,” said Bartlam. “Glamping and eco retreats are popular… as well as self drive and coach touring.” She said clients are taking advantage of cross-country train travel, and cruising is beginning to take off with people choosing to mix their travel itineraries. “Train journeys are certainly a great scenic way of travelling to and from Perth – the Indian Pacific specifically,” said Bartlam. “We're also seeing large numbers choose cruising between Perth and Sydney and Brisbane, with some itineraries providing the option of embarking/disembarking in Auckland. These cruises are great as ‘rail and sail’ combos when partnered with the Indian Pacific and provide excellent commission-earning opportunities for agents.” Go Holidays has also noted increased demand for train travel to Western Australia, and said campervans are steadily moving up as Kiwis’ preferred way to get around the state. “Train journeys to WA are definitely proving popular at the moment,” said Go Holidays product manager Stacey Nancarrow. “Once in WA, car hire is a great way to explore at your own pace and, right now, we’re seeing an increase in demand for campervans.” She said for those who prefer to have the driving and navigating taken care of, suggest comprehensive coach touring options from operators such as AAT Kings. Nancarrow added, if clients are flexible with dates, to plan travel around the two most popular times of the year. “Make sure you allow plenty of time for your clients to explore, particularly in the south-west region where there is so much to see and do,” she said. “Try to time their travel around the whale shark migration season [March to July] or around the wildflower season [August to November].” Other must-dos in WA include visits to the Margaret River wine region, Cable Beach in Broome and The Kimberley in the north. 24
The Pinnacles
Diving with whale sharks at Ningaloo
Explore WA with AAT Kings C
lients can explore the ruggedness of Western Australia on one of AAT Kings’ guided tours ranging from five to 20 days in length. Witness The Kimberley’s Geikie Gorge, the turquoise water of Cable Beach or the colours of the red gorges and emerald rock pools in the Pilbara region. Other popular appeals include wildflowers, the dolphins of Monkey Mia, the Pinnacles or premium wine tasting in the Margaret River region. Travelling with AAT Kings, the mustsee sights are all included in the price of the tour. AAT Kings’ guided tours offer clients accommodation, sightseeing inclusions, cultural highlights, exclusive experiences and free time to see the sights they want to see, and includes transport on air-conditioned coaches with reclining seats, panoramic windows and restrooms.
Early payment discounts are available when clients book and pay in advance. They can save 10 per cent if they book and pay in full 12 months before their tour departs. Clients who are members of the AAT Kings’ Club – guests who have previously travelled on a guided tour of five days or more within the last five years with AAT Kings or one of the Travel Corporation’s family of brands – are able to save an additional five per cent too. Exclusive to AAT Kings is the ‘You are Invited’ meal experience where travellers enjoy a lunch or dinner, which captures the essence of a destination through its history, its locals and its produce. Guests are welcomed into family homes and working establishments where they can meet and interact with their hosts, enjoy their hospitality and sample specialties, for example, a tour, tastings and lunch at
Palandri Winery in the Margaret River. One itinerary showcasing the inseason wildflowers is AAT Kings’ nine-day Southern Wonders, priced from $4215 per person twin share (land only). Starting and finishing in Perth, this guided tour takes in Margaret River, Albany, Esperance and Kalgoorlie. For clients with more time to explore, the 15-day Western Escape, priced from $6699 per person twin share (land only), also starts and finishes in Perth but also showcases Monkey Mia’s Dolphins, the Pinnacles and Geraldton. Clients interested in a journey aboard the Indian Pacific train journey between Perth and Sydney can also add that experience on to these guided tours. Departure dates are available from now until December 2013 for all AAT Kings’ guided tours in Western Australia. ➦ aatkings.co.nz
Western Australia Wildflowers Your clients can discover the wildflowers of Western Australia
from $4215 per person twin share*
9 day Southern Wonders
Highlights include:
Highlights include:
• See the incredible wildflowers (Aug-Nov)* • Discover the fossils at Mammoth Cave • Explore the wine region – Margaret River • Visit spectacular Wave Rock • Cruise the Swan River to Perth Perth to Perth
• Be amazed by the unique wildflowers (Aug-Nov)* • Sample the wines of Margaret River • Visit Kalbarri National Park • Meet the Monkey Mia dolphins • Explore the mystical Pinnacles Perth to Perth
From $4215 per person twin share*
15 day Western Escape
From $6699 per person twin share*
July 2012
For more information call AAT Kings Reservations on 0800 500 146 or visit aatkings.co.nz *Conditions: Price is per person twin share, land only. Advertised from price is based on tour WPPP, low season departure. Valid for sale and travel until 31 March 2013. Subject to availability at time of booking. Wildflowers are determined by mother nature and are not guaranteed. Prices subject to change. No.1 based on passenger volume and NTIA awards received. AAT9469
9469 TravelTrade_WA Wildflowers_Flyer_177x130_MH_2.indd 1
1/05/12 6:31 PM
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hong kong
Mongkok shopping district on Kowloon
B
Hong Kong is a city of stark contrasts
C
The Giant Buddha
D
The Peak Tram
A
July 2012
24 ho ur s
in
A
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Hong Kong offers a host of tourist attractions within its compact area. Diverse contrasts with its close proximity of cityscapes and mountains, heritage sites and green countryside means Hong Kong stands out as one of the most awe-inspiring stop-over cities in the world. Here’s a guide on what to see in 24 hours in Hong Kong.
The Peak The Peak is one of the most popular attractions in Hong Kong. The Peak Tram will take clients 373 metres up to Victoria Peak to view the surrounding city skyline, Victoria Harbour and Kowloon. Once on The Peak, there are a number of locations providing views of the city. For continuous unfolding vistas, take the Peak Circle Walk or go directly to the Lugard Road Lookout
for views over the harbour. There are more vistas from the Lions View Point Pavilion and the viewing terrace at the Peak Galleria, as well as the Peak Tower Sky Terrace.
The Giant Buddha No trip to Hong Kong would be complete without a visit to the Giant Buddha which sits atop Ngong Ping plateau amid the mountain scenery of Lantau Island. The figure of the seated Buddha was cast in China and took 12 years to complete. It was unveiled in December 1993 amid religious ceremonies. Visitors can climb more than 200 steps to reach the platform where the Buddha is seated. The Po Lin Monastery also sits on the Ngong Ping plateau and there is much to see and do at the monastery itself with its various figures of gods and other
C
B
aspects of the Buddhist religion. You can even enjoy a vegetarian lunch. From Po Lin Monastery it’s a short walk to the Wisdom Path, an outdoor replica of the centuries old Heart Sutra, a prayer that is revered by Confucians, Buddhists and Taoists alike. Not too far away is the village of Ngong Ping, where clients can enjoy a variety of attractions, as well as indulge in a bit of shopping and dining. From here they can take a bus or taxi to explore other parts of Lantau Island, including the famous stilt houses of Tai O Village, Hong Kong Disneyland and the village Mui Wo, near the ferry pier.
Hollywood Road/Cat Street/Man Mo Temple
about halfway along the road and a stop in its quiet, incense-shrouded interior makes a pleasant break with its giant incense coils hanging overhead. At the western end of the road is Hollywood Road Park, where a photo display shows the original old settlement close to this area.
Lan Kwai Fong/SoHo At night, head to Lan Kwai Fong, a buzzing centre of clubs, bars and restaurants. Lan Kwai Fong is an L-shaped, cobble-stoned lane surrounded by Central’s cluster of skyscrapers. Nearby lanes are also buzzing with bistros and pubs in Hong Kong’s trendiest nightlife area. Next door is Hong Kong’s “SoHo”, the area South of Hollywood Road. It offers a wide range of upmarket international restaurants and bars along Staunton Street, Elgin Street and Shelley Street. Jump on what Guinness World Records calls the world’s longest covered escalator and experience the cosmopolitan atmosphere of this popular food district. Here clients will enjoy international fare from New Orleans to Nepal, Mexico to Malaysia, Provence to Portugal.
Hong Kong hosts sale extravaganza Capitalising on its reputation as a shopping paradise, the Hong Kong Tourism Board (HKTB) will host a series of events, shopping offers and dining options during Hong Kong Summer, from June through August. Everything from fashion and shoes, jewellery and beauty products to the latest watches, electronics and traditional Chinese artefacts and souvenirs will go on sale across the city’s main shopping districts. Discounts and privileges will be offered in the city’s shopping districts from the high-end shopping malls, featuring international brands to the street markets. Hong Kong’s must-do shopping experiences include the mega malls of Harbour City, Pacific Place, IFC, The Landmark, Times Square, Elements, iSquare, The ONE; the department stores of Lane Crawford, Sogo; the street markets including those in Wanchai, Causeway Bay, Mongkok and Stanley, the Temple Street Night Market; and the themed shopping streets. A series of events during Hong Kong Summer will include the Hong Kong Dragon Boat Carnival from July 2, 4 to 8 staged on Victoria Harbour and the Lan Kwai Fong Music and Beerfest from July 14 to 15. July 2012
Hollywood Road and Upper Lascar Row (also known as Cat Street) are must-see stops on every visitor’s itinerary. Crammed with antique shops and an open-air curio market, these quaint locales are ideal places for picking up eclectic souvenirs and gifts. Everything from Ming dynasty furniture and lotus lamps to Mao badges and ancient snuff bottles is on sale here. Bargain hunters will also enjoy the stalls on Ladder Street, just a few metres downhill - and bargaining over price is all part of the game. Nearby, Man Mo Temple is a tribute to the God of Literature (Man) and the God of War (Mo). The temple is located
D
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fast facts Location
Electricity
Hong Kong is situated on the southeastern coast of China and covers an area of 1104 sq kms. It comprises Hong Kong Island, Kowloon and the New Territories, which includes 262 outlying islands.
220V / 50Hz UK plug
Climate Sub-tropical. Typhoon season is May to November. The temperature can drop below 10 degrees Celsius during the winter months of December to February.
Population More than seven million E
The Peak Tower
F
Man Mo Temple
Time Zone GMT +8
International Calling Code Dial +852 to call a Hong Kong number from overseas. There are no regional codes.
E
Currency
Business hours
Hong Kong dollar
Normal office hours in Hong Kong are 9am to 5pm or longer (depending on the kind of business) on weekdays, and 9am to 1pm on Saturdays. Major banks are open 9am to 4:30pm on weekdays, and 9am to 12:30pm on Saturdays. Closed Sundays and public holidays. Many stores in busy retail areas like Causeway Bay and Tsim Sha Tsui stay open until 9:30pm or even later, particularly on weekends. Shops in Central close as early as 7pm. Most restaurants stay open until 11pm or later, while some bars and clubs in areas such as Lan Kwai Fong, Wan Chai and Tsim Sha Tsui keep going through the night.
Languages Cantonese, Mandarin and English
Transport Hong Kong is geographically compact and boasts one of the world's most efficient, safe, affordable and frequent public transport systems. Whether by taxi, ferry, rail, bus or tram, you can get around easily and catch glimpses of the city along the way. For convenience, use the Octopus Card, an electronic stored-value card that is accepted on most public transport.
F
T R A I N I N G
If we didn’t have the skills, we wouldn’t be an agent ■ Kathy Wolfe is chief executive of the Aviation, Tourism and Travel Training Organisation (ATTTO).
Many agents have said to us that the current travel qualifications are unnecessary for those who have been employed in the industry for years. For many, the rationale of having been successful as a consultant is enough to prove they have the necessary skills. The launch of the Targeted Review of Qualifications has given us the opportunity to provide training and credentials fit for the 2012 consultant. The review has been in place for the past year and, although governmentinstigated, we have tried to keep the bureaucracy out of the process. Working with a group of TAANZ member organisations and the training organisations, specialising in travel, ATTTO took a clean slate approach and started afresh. After a number of meetings with brands and groups to get input, the emerging theme was that the current accredited travel qualifications were focussing on outcomes that strongly delivered to the evolving needs of employers and the industry. Currently, TAANZ membership requires that each approved branch travel office location has at least one full-time selling staff member (travel consultant) in four registered with TAANZ and qualified to National Certificate in Travel Level 4. The TAANZ Board resolved in a board meeting in September 2011 to address the ratio of staff accreditation and requested this was discussed at the subsequent ATTTO Travel Training Council meeting. Its view was that the ratio was always designed to be a starting
point, and improvement was desired. To support this, the pre-employment qualification will be lifted a level to Level 4 and will now focus more strongly on specific skills needed to be an effective agent. This can be obtained either once employed or through a training provider and will replace all other travel programmes at Level 4 and below. The draft qualification is still in its sign off process, but is likely to centre around graduates being able to: • Use effective communication, interpersonal and sales skills and relationship building, to be a responsible and productive employee for an entry level role in the travel industry • Work as an effective team member and understand the aspects of team leadership • Provide a wide range of customer services including advice on product, price and availability, coordination of travel arrangements and payments, and supervision of product delivery • Understand the use of technology and social media to effectively support business processes, communications and promotion in the travel sector • Demonstrate a broad operational and theoretical knowledge of world geography, along with detailed knowledge of Pacific and TransTasman destinations including the practical use and knowledge of city codes and code sharing • Understand the structure and customer base of the travel industry • Understand remuneration, with
an awareness of the balances and dependencies of income and expenses It is also proposed that graduates with the relevant optional components will be able to: • Apply specific sector IT skills, along with operational and theoretical knowledge of reservation and travel management systems • Explain the application of legislation and acts relevant to the travel industry For more experienced consultants’, progression to a Level 5 qualification is an option. It would provide skills to be able to meet specific needs by designing and promoting customised travel packages for individual, group or corporate clients in a range of specialist travel areas. There is still much work to be done before the qualifications are approved for development by NZQA, fully developed by advisory groups, registered and available for use. It is planned that nine priority qualifications across tourism and travel will commence development in late 2012 and be ready for industry from late 2013 onwards. If you would like to participate in the review and development of the content of the travel qualifications, please contact Joy Saunders at joy.saunders@ attto.org.nz See www.attto.org.nz for more information about ATTTO’s specialist travel industry qualifications, or call 04 499 6570 to talk to the ATTTO team about your training needs.
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D O L L A R S A N D S E N S E
Benchmarking your performance ■ Paul Davies pauldavies@travelaccounting.co.nz www.travelaccounting.co.nz
How can you tell whether you are doing well? Are your sales meeting expectations? Is your business as profitable as it should be? Is the whole travel industry up or down, or is it just me? Where do you look to find this information? TRAVEL INDUSTRY DEPARTURES These figures are published each month by the Department of Statistics. Short-term New Zealand-resident traveller departures (1) By country of main destination
Country of Main Destination
March quarter
2011
2012
Quarter %
Oceania
230,076
243,420
5.8
Asia
55,078
63,000
14.4
Europe
15,429
19,820
28.5
Americas
20,849
24,100
15.6
Africa and the Middle East
7,176
6,920
-3.6
Not stated
36,502
41,660
14.1
364,326
398,462
9.4
Total (2) 1.
New Zealand residents departing New Zealand for an absence of less than 12 months.
2.
These totals are actual counts and may differ from the sum of individual figures for different countries that are derived from samples.
Source: Statistics New Zealand
July 2012
If your sales in the first quarter of this year are more than 9.4 per cent up on the first quarter of last year, then you are probably doing well. If not, you need to address the situation. The June 2012 quarter will be available on July 20, 2012.
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TRAVEL INDUSTRY FINANCIAL INFORMATION Each year, Travel Accounting produces benchmark figures to assist its clients in evaluating their performance against others in the industry. These figures are gathered from over 50 small to medium-sized travel agencies whose turnover varies from $1.3m to $28m. These include leisure and corporate agencies from all the travel industry groups with the exception of HOT and Flight Centre. We select from these agencies the top 10. In 2011, their revenue was used as follows:
We have detailed information that we can use to compare margins and each expense in your travel agency with our Top 10. The 2012 results will be prepared next month. This information gives you a guide as to where you can improve your business performance. Visit us at www.travelaccounting.co.nz to find out about our services.
s o c i a l m e d i a
h u m a n r e s o u r c e s
Marketing through film
Do you see what we see? ■ Diane Hallifax Human Resource Advisor Everest Group Limited
About seven or eight months ago I embarked on a new venture to make video production more accessible and affordable to travel and tourism businesses by creating easy to understand packages and combining the skills of tourism marketers with top filmmaking professionals. When sitting to write this column, it seemed fitting to share some of the amazing statistics that first prompted me to start Destination Content and many more that I have discovered along the way. For the travel industry, video has long been associated with the inspiration stage of travel traditionally through television commercials depicting a tropical unspoiled paradise where the restless can go to escape the stresses and strains of everyday life. In February 2005, a small start-up company launched a website that seeked to make it easier for the sharing of video on the web. This site was, of course, YouTube and has come to revolutionise the way we use the internet and digest multimedia. Since being acquired by Google in 2007, the world’s largest video site and second largest search engine has grown to attract 800m users each month, who upload 72 hours of video every minute and watch three billion hours of video each month. It’s important to remember, however, that whilst YouTube might be the largest, it is certainly not the only video site. In fact, by early next year it has been predicted that 90 per cent of all internet usage will be streaming video. So what does this mean to the travel industry? Whilst video still plays an important part in inspiring travel, the delivery of this video is changing. Travel industry marketing professionals should be looking beyond the traditional mechanisms of television into On-Demand platforms, sponsoring web broadcast series and building their own audience on major video sites. A more important concept that the New Zealand travel industry needs to consider is that their consumers are seeking and expecting video in the research stage of travel, too. In a competitive environment where 59 per cent of personal travelers say they will be more active in researching across different channels, if you don't have hotel, destination and activity video to share, it is likely they will seek it elsewhere and potentially not return. One final point to keep you thinking: With the growing popularity in mobile technology, it is easier than ever for clients to produce their own usergenerated video. Are you finding ways of keeping check and sharing footage pertaining to your travel business or even encouraging your clients to link this to your business?
Most businesses have at least one toxic character in their midst – a vicious gossiper, a micromanaging boss, the cranky non-communicative chair thrower, the bottom lip dropper. I’m sure you know what I mean. How is it that most of us see this behaviour as unacceptable and untenable but the individuals themselves believe what they are doing is normal, OK and acceptable in a business environment? At home, we only have to get along with one mate and maybe some kids – and that is insanely difficult to do some days! At work, we have to get on with dozens of unsuspecting people and that creates a real challenge for some people. Many people don’t have any real appreciation about how their behaviour impacts on others. They just aren’t self-aware. So what do we mean by self-aware? Self-awareness is having a clear perception of your personality, including strengths, weaknesses, thoughts, beliefs, motivation, and emotions. Self-awareness allows you to understand other people, how they perceive you, your attitude and your responses to them in the moment. Sounds easy, doesn’t it? But it continually amazes us how shocked some people are when given feedback about their lack of awareness or blind spots they are demonstrating in the workplace. Toxic employees have low levels of self-awareness. However, what could you expect to see from someone who has high self-awareness? Here's an analogy: I think I know how my car starts – I put gas in the tank, put the key in the ignition and turn the key. But my mechanic knows a lot more about what is involved in getting my car started than I do – he knows what happens under the hood. My mechanic is able to start my car on the occasions when I'm not because he understands the internal processes. Similarly, a person with high emotional self-awareness understands the internal processes associated with emotional experiences and, therefore, has greater control over them. Why would anyone want to develop their selfawareness? As you develop self-awareness you are able to manage yourself and make changes in the thoughts and interpretations you make in your mind. Changing those interpretations in your mind allows you to change your emotions. Self-awareness is an important factor in achieving success both at work and at home. Of further benefit is that if you have high levels of awareness of others the colleagues you work with will actually enjoy being in your company and you might not be ostracised from them. When we understand what makes us tick we can manage ourselves and others if need be. Surely a benefit for productive workplaces!
July 2012
■ James Hacon is an international speaker, writer and consultant in marketing for travel and tourism. ➥ www.jameshacon.com
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PARTY PIX
ball night takes flight 1
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Flight Centre held its annual national ball at the Vector Arena in Auckland recently, awarding its top consultants and celebrating in style with Jeremy Corbett and The Jordan Luck Band. 6
1: Ashleigh James, Blenheim; Tiffany Mitchell, Dukes Arcade Wellington; and Angela Stockdale, Ashburton 2: Consultants from FC’s West Wing 3: Infinity team 4&5: The Air New Zealand girls 6: Top shop Albany FC 7: The FC New Plymouth team: Troi Suliman, Emma Spraggon, Sarah Myers, Blair Staddon, Sammy Gibson, Tina Strachan and Carissa Rush
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8: Angie Forsyth, Simon McKearney and top corporate consultant Lisa Barlow 9: Sue Matson, Dave Coombes and Richard Baker, Singapore Airlines 10: Top corporate consultant Lisa Barlow; top Infinity consultant Jay Singh; and top retail consultant Kim Payne 11: FC’s People Works team
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12: Olivia Vuksich and Amy Death 13: Karina Rowling; winner of outstanding achievement for marketing award Marie Sutton; Kelly Jones; and Carryn Christian July 2012
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You are invited to attend World of Accor Auckland – the most respected hotel exhibition in Asia Pacific. Discover the brands of Accor and meet Accor hoteliers from New Zealand, Australia, Indonesia, China, Japan and more. Amazing travel and spot prizes to be won and a celebrity guest to host the evening.
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World of Accor Auckland Pullman Auckland Princes Ballroom Cnr Waterloo Quadrant & Princes St, Auckland
Monday 30th July 2012 From 4pm until 8pm