NZ Traveltrade June 2012 by mediaweb

MONTHLY MAGAZINE OF THE TRAVEL INDUSTRY $5.50 | JUNE

Volume 40 Issue 23

Southeast

Asiain style Myanmar, Cambodia, Thailand, Laos and Vietnam

Here come the girls Where to go and what to do on girls' getaways

Tonga stays true Scenic splendour - Car hire, rail travel and river cruising

feature

CONTENTS

Subscribe online today www2.mediaweb.co.nz/shopping MONTHLY MAGAZINE OF THE TRAVEL INDUSTRY $5.50 | JUNE

VolUmE 40 IssUE 23

Southeast

Asiain style Myanmar, Cambodia, Thailand, Laos and Vietnam

Here come the girls Where to go and what to do on girls' getaways

Tonga stays true Scenic splendour - Car hire, rail travel and river cruising

❑ I would like to subscribe to

for

$100 per year (incl GST) includes 2013 Directory Type of Business

Mr/Mrs/Ms:

Job Title:

Company: Address:

NEWS

DESTINATIONS

3 The waiting game As Auckland waits on a decision for the proposed convention centre, Christchurch’s rebuild is on hold until a location is decided upon for the new convention centre there

8 Southeast Asia Myanmar opens up, while the rest of the region welcomes the high-end market

NZ reveals new CEO Christopher Luxon will replace Rob Fyfe as CEO of Air New Zealand this December

4 Beyond the norm for TNZ Tourism New Zealand introduced its new campaign for business events, Beyond Convention 5 WA lifts its game Western Australia will launch a new international food and wine festival this November

PROFILE

Tel:

Fax: E-mail:

18 Ladies' choice Girls’ getaways are on the rise with more events on offer across the ditch, and Bangkok shows off its retail delights

Enclosed is a cheque $ __________ or debit my:

❏ Mastercard ❏ Visa Expiry: / / Card Number:

22 Tonga The new Tonga Tourism Authority sets its sights high 26 Self drive, river, rail Traveltrade looks at the benefits of car hire, train travel and river journeys

CVV/CSC Number: Cardholders Name:

Signature:

Cheques payable to :

EXPERT PANEL 30 Social media: James Hacon Human resources: Diane Hallifax

Post to:

Mediaweb

Subcriptions Dept,

Freepost 288,

PO Box 5544, Wellesley Street, Auckland 1141

Fax: (09) 529 3001

31 Dollars and sense: Paul Davies

June 2012

6 Sally Holyer from Tourism Queensland

Suburb:

editorial

Soaring higher

Front cover image courtesy of World Journeys

www.traveltrade.co.nz a Mediaweb magazine editor: Hayley Barnett P: +64 22 030 0472 E: hayleyb@mediaweb.co.nz Group SALES MANAGER: Lisa Morris ad sales: Tracy Fairey P: +64 21 963 166 E: tracyf@mediaweb.co.nz ADVERTISING/SALES CO-ORDINATOR: Pip Maclean P: +64 9 419 2259 E: ads@mediaweb.co.nz DESIGNER: Bex Mikaere PRODUCTION MANAGER: Fran Marshall P: 0274 304 559 E: franm@mediaweb.co.nz CIRCULATION/SUBSCRIPTIONS: Sue McDiarmid P: +649 300 2671 E: subscriptions@mediaweb.co.nz aCCOUNTANT: Pam King P: +64 9 300 2670 E: pamk@mediaweb.co.nz PUBLISHER: Toni Myers

mediaweb: Mediaweb,

Freepost 288,

PO Box 5544, Wellesley St, Auckland 1141 P: +64 9 529 3000 F: +64 9 529 3001 E: info@mediaweb.co.nz

Prepress AND PRINT: PMP PRINT ISSN – 0113 – 4043 All material published in traveltrade is copyright but may be published provided written consent is obtained from the publisher and that traveltrade is acknowledged as the source. Opinions are the authors’ and do not necessarily represent those of Mediaweb.

Publisher’s statement of distribution Traveltrade magazine distribution figures can be supplied by way of a publisher’s statement which can be verified, if required by print and postal information. This is the same data reviewed under the ABC system. The guaranteed minimum distribution for Traveltrade is 1400.

June 2012

Symbols of Integrity in Publishing

Lately, I’ve been mulling over a decision to run the Auckland half marathon towards the end of the year. It’s slightly concerning since I found running the 9km Auckland City Powerade Challenge a seriously scary task. So it was a bit embarrassing, yet massively inspirational, when I heard that Air New Zealand pilot Mike Allsop is about to run seven marathons in seven continents in seven days. I suppose if you’ve already climbed Mt Everest you might as well run a series of marathons around the world in a week, right? Why not? Allsop aims to be the first New Zealander to complete the 777 project, starting on 15 July, 2012, running across The Falkland Islands, Santiago, Los Angeles, London, Casablanca, Hong Kong, and concluding his marathon effort in New Zealand on 22 July. NZ and Vodafone have provided the flights and technology, and all funds raised will go to Kiwi children’s charity KidsCan. As part of his training, Allsop

completed one of the world’s highest altitude marathons, running 42km from the top of the mountain Kala Patthar (18,519 ft), via the Cho La pass, to the village of Pangboche in the Khumbu Valley region of Nepal. After doing a bit of research, what struck me about all this is that Allsop just seems like a regular guy who, 12 years ago, decided to set some goals and focussed on achieving them, while working hard to bring up his three kids and hold down a career as an NZ Boeing 737 captain. It’s enough to make me log straight onto TradeMe and buy that darn half marathon entry. Who knows, it could be the start of something big. Hayley Barnett NZ Traveltrade editor Email: hayleyb@mediaweb.co.nz Phone: 022 030 0472 facebook.com/nztraveltrade Sign up for our free weekly newsletter at ➦ www.traveltrade.co.nz

WIN the latest edition of

Southeast Asia on a Shoestring

Next month, Lonely Planet will release the new edition of its iconic best-seller Southeast Asia on a Shoestring. To celebrate this, and Traveltrade’s huge Southeast Asia feature (page 8), we’re giving you the chance to win one. Key features of the new guide include easier-touse maps, more full-colour photos and a new planning section. Top experiences showcased in the guide are: surfing in Bali, Indonesia; the temples of Angkor in Cambodia; diving in Ko Tao, Thailand; and cruising Halong Bay in Vietnam. To win a copy, visit our website at www.traveltrade.co.nz

News

‘Frustrating’ wait on convention centres Conventions and Incentives New Zealand (CINZ) chief executive Alan Trotter expressed concern over the proposed new convention centres for both Auckland and Christchurch, saying the discussion needs to be over in order to begin planning. Trotter told Traveltrade at MEETINGS 2012 that the discussion around a new convention centre for Auckland is becoming frustrating. “We need to get it in perspective,” said Trotter. “This is a $350m stateof-the-art convention centre on the cards and it is sad that it’s hinging on the proposition that problem gambling will increase.” Negotiations between the government and SkyCity are ongoing and it is unclear whether the convention centre will go ahead in exchange for an increase in the number of pokie machines the venue can legally hold. Meanwhile, everyone is eager to begin the much-anticipated rebuild of Christchurch, but this is on hold until the location of the new convention centre there has been signed off. “The rebuild of Christchurch is being held off until a location has been decided upon,” said Trotter. “All I know is that it will be considerably bigger – 2500 minimum capacity – and this will trigger a whole rash of decisionmaking around hotel building, and should also drive a lot of other development like restaurants and retail.” When asked whether CINZ believes there will be enough demand to meet the increased capacity, Trotter said he has faith

there is sufficient goodwill both within New Zealand and overseas to push numbers for some time. “Since the earthquake, there has been this whole reservoir of goodwill and sympathy, especially across the Tasman,” said Trotter. “There are many people who are very anxious to take their business there – they see it in terms of having this corporate and social responsibility.” Christchurch has already been chosen to host the 2016 International Federation of Surveyors (FIG) Working Week, an international gathering tipped to add $3m to the local economy. The conference will bring around 700 surveying and mapping experts from around the world and will be one of the biggest international gatherings held in Christchurch since the February 2011 earthquake. The new convention centre is the proposed venue for the conference but CBS Canterbury Arena and the Air Force Museum were also presented as alternative venues if the convention centre is still under construction. Another recent international conference signed off for Christchurch is the Public Communicators of Science and Technology (PCST) Symposium 2013 to be held in late February. It is expected to attract 150 international delegates and 100 delegates from New Zealand. Ironically, the proposed theme of Natural Disasters, Public Communication and Engagement made Christchurch the perfect choice for the convention. – Hayley Barnett

NZ reveals new CEO Christopher Luxon

This December, Air New Zealand (NZ) chief executive officer Rob Fyfe will hand over the reins to Christopher Luxon. Luxon is presently group general manager international airlines and has held the role since joining NZ in May, 2011, following president and CEO positions held at Unilever in North America, Asia and Australia. Chairman John Palmer said Luxon brings international business experience to NZ and a strong commercial and customer focus. “Christopher has strategic, commercial, leadership and stakeholder management capabilities proven across multiple markets,” said Palmer. “These have been highly evident to the NZ Board in the year that he has been with the company and we have seen him affect positive commercial outcomes in our toughest operating division.” Luxon said he hopes to build on NZ’s commercial success of the past decade. “Rob Fyfe has done an incredible job transforming NZ and steering it through some of the most difficult trading conditions in modern history,” said Luxon. Palmer said the Board and Fyfe have in place a well-planned transition period over the next six months. Luxon will use this time to get close to the parts of the business outside his current responsibilities and to access domestic and international aviation, investor and stakeholder relationships.

June 2012

News

Beyond the norm for TNZ

Agent low down

A sneak peak of Tourism New Zealandâ&#x20AC;&#x2122;s (TNZ) new campaign to internationally market the business events sector was presented to journalists at MEETINGS 2012, held in Auckland recently. Beyond Convention has been created to showcase New Zealandâ&#x20AC;&#x2122;s ability to exceed expectations and will provide an umbrella theme for all TNZâ&#x20AC;&#x2122;s destination marketing material for the business events sector. TNZâ&#x20AC;&#x2122;s general manager marketing communications Justin Watson said they aimed to come up with something equally as effective as the 100% Pure campaign. â&#x20AC;&#x153;For 12 years, New Zealand has been the envy of overseas tourism organisations with our 100% Pure campaign, so we asked ourselves â&#x20AC;&#x2DC;how do we leverage off that?â&#x20AC;&#x2122;â&#x20AC;? said Watson. â&#x20AC;&#x153;Business events in New Zealand go beyond expectation â&#x20AC;&#x201C; it becomes more than just a hotel in a city â&#x20AC;&#x201C; weâ&#x20AC;&#x2122;ve got this great country out there and we go beyond the norm.â&#x20AC;? The theme promotes New Zealand across a range of concepts such as â&#x20AC;&#x153;beyond the meet and greetâ&#x20AC;?; â&#x20AC;&#x153;beyond the morning breakâ&#x20AC;? and â&#x20AC;&#x153;beyond the cityscapeâ&#x20AC;?. Conventions and Incentives New Zealand (CINZ) chief executive Alan Trotter welcomed the new marketing initiative. â&#x20AC;&#x153;Our goal is not just to secure more conferences and conventions for New Zealand but to also convince those coming here for such events that once theyâ&#x20AC;&#x2122;ve finished their business they should stay a few days and explore our wonderful country,â&#x20AC;? said Trotter. â&#x20AC;&#x153;We want them to stay on, have the holiday of a lifetime, and then go back to their home countries and rave about their experience in New Zealand." CINZ has confirmed that Auckland will play host to MEETINGS again next year. The Sky City Convention Centre will again serve as the venue for next yearâ&#x20AC;&#x2122;s exhibition, which will be held on June 26 and 27.

Tiff Mitchell Dukes Arcade Flight Centre, Wellington

How did you end up in the travel industry?

After spending nearly five years out of New Zealand, travelling and living overseas, I came back to reality in my mid 20s only to find the majority of my friends had cool jobs. This only made me want to get one too! I was keen to do something I loved and, having all the travel under my belt, thought I could put it to good use.

What do you love most about your job?

The people - clients and colleagues. And the perks! Famils, discounts and the parties. Flight Centre is an amazing company to work for and there are so many like-minded people in the industry with so much knowledge and passion. Also, the people I get to help on a day-to-day basis. Be it a family holiday or their honeymoon, a family reunion to some exotic destination or perhaps somewhere they have always wanted to go. You get to be a part of the planning and the experience.

How many countries have you visited? Eighteen and more to come.

What is your favourite place to visit and why?

This is tough. I have three favourite places for different reasons. Berlin, Germany, for its bohemian soul and funky atmosphere. Lake Bled, Slovenia for its natural beauty. With a stunning church on the lake that is only accessible by row boat and a 1000-year-old castle on the cliff tops, it is like a fairytale. And Bali! I love this place. The people, the culture and the shopping are all amazing.

What has been your most memorable trip and why?

Probably to Lake Bled. I had seen this place on the Great Outdoors show whilst living in Perth and vowed I would go there. So when I finally did it was quite a surreal moment.

What canâ&#x20AC;&#x2122;t you travel without?

My camera, lip balm and good tunes.

Give us your best packing tip.

Roll your clothes. You will be surprised at how much you can pack in.

New Caledonia

where the French Riviera meets the South Pacific

June 2012

É§ /HVV WKDQ KRXUV IURP $XFNODQG IO\LQJ $LUFDOLQ É§ )RXU FRQYHQLHQW GD\WLPH IOLJKWV HYHU\ ZHHN É§ *UHDW YDOXH IDUHV DQG SDFNDJHV

É§ $ FLW\ EUHDN DQ LVODQG KRS RU D VHOI GULYH KROLGD\ É§ 0RGHUQ $LUEXV IOHHW LQFOXGLQJ VSDFLRXV $ VHDWV

É§ 7KH RQO\ %XVLQHVV &ODVV VHUYLFH EHWZHHQ $XFNODQG DQG 1RXPÂŤD

É§ )XOO VHU YLFH UHJDUGOHVV RI WKH IDUH SDLG $OO PHDOV GULQNV LQIOLJKW HQWHU WDLQPHQW DQG NJV RI FKHFNHG OXJJDJH DUH LQFOXGHG

(09) 977 2238 reservations@aircalin.co.nz

www.aircalin.com 4

News

WA lifts its game by a high profile chef ; Lunch in the Vines – a long-table lunch at one of Margaret River’s best known wineries featuring leading chefs and sommeliers; • A dinner at one of the region’s tourist attractions. While the event’s major base will be at the Leeuwin Estate Winery, other wineries will also be part of different aspects with a huge amount of local involvement. Simone Horgan-Furlong of Leeuwin Estate Winery, which will play host to the Gourmet Village, said, “Margaret River is making wines that are being recognised alongside the great regions of the world, yet we’re still such a youthful industry. To have this kind of benchmark festival created within our region to showcase what we do, and bring the world’s leading identities in food and wine to the district - it’s a very exciting proposal.” The Margaret River region also boasts beaches, tall tree forests, cave systems, surfing, whale watching and wildflower seasons. Margaret River is a three-hour drive south of Perth, with domestic flights from Perth to Busselton providing air access to the region. International flights operate to Perth Airport, connecting travellers to over 50 destinations around Australia and overseas. ➦ westernaustralia.com To stay up to date with programme information, ticket releases and travel options, visit gourmetescape.com.au and add your details. •

star Matt Stone of Greenhouse in Perth and Dany Angove of Leewin Estate Winery in Margaret River. Chefs and celebrities attending Margaret River Gourmet Escape will be involved in a range of events including; • The Gourmet Village at Leeuwin Estate Winery - the event hub will be open to the public featuring masterclasses, pop-up restaurants, cooking demonstrations, wine theatre, wine matching programmes, meet the winemaker sessions, live music, and showcase West Australian wine and produce; • A cocktail and wine bar will be located at one of the region’s natural locations. It will be home to a range of events from opening night festivities to live music throughout the event; • Beach BBQ – will run at one of the region’s best beaches on Saturday and Sunday with each day hosted

June 2012

This November will see Western Australia in the international food and wine spotlight with a new event to be held in the Margaret River Wine Region in Australia’s South West. The four-day Margaret River Gourmet Escape will be an annual event with the vision to develop it into the highest profile food and wine festival in Australia and the Asia-Pacific Region. “Australia has a few good food and wine festivals, but Margaret River Gourmet Escape will be a truly international standard event, providing a new attraction for locals and visitors, as well as priceless promotion for the Margaret River Wine Region and Western Australia as a whole,” said Tourism Western Australia CEO Stephanie Buckland. The first major signing for Margaret River Gourmet Escape is Heston Blumenthal, the owner of the Fat Duck restaurant in the United Kingdom. He is currently rated in the top ten for San Pellegrino’s awards for his new restaurant Dinner By Heston Blumenthal. “Margaret River is one of the jewels of Australia,” Blumenthal said. “It has the most beautiful setting, and it just happens to produce some of the best wines in Australia, and some of the most amazing produce.” Rene Redzepi from Denmark, whose restaurant Noma was recently ranked the world’s number one for the third time, will also appear at Margaret River Gourmet Escape, as well as Australian favourite Justin North of Becasse in Sydney, local

PROFILE

Bright days ahead for Holyer

The travel industry has welcomed Sally Holyer back in her new role as Tourism Queensland’s international director for New Zealand. Formerly the VisitBritain New Zealand representative, this English lass is back in the saddle with some new challenges and high hopes for getting Kiwis across the Tasman. Sally Holy

Give us an idea of your career background. What led you to this new role? My background is very Australian! In the UK I worked for Ansett and then moved onto the Australian Tourist Commission and a couple of STOs too. When I moved to New Zealand eight years ago I reversed everything and became a UK/Europe product manager, then along came the VisitBritain position. Now I’m happy to be back in the Aussie family.

What are your main goals for the Tourism Queensland New Zealand office? To keep encouraging Kiwis to travel to Queensland and to make sure the trade keep on selling us.

June 2012

What do you predict in the way of challenges in this role over 2012/13? The economy here and the effect of it overseas. The rate of exchange is a challenge, however hopefully the need for a bit of sunshine close by will keep Queensland full of Kiwis throughout the year.

With the new government coming in, what does this mean for Tourism Queensland? It is very positive. Tourism has been listed as one of the key four pillars of the Queensland economy and, whilst this means our budgets are delayed a little, it gives us a great chance to look at what has really worked in the market and to build on that.

I'm happy to be back in the Aussie family. What is Tourism Queensland’s strategy over the next year for the Kiwi market? To continue to work with the trade and media here to maximise exposure for Queensland and increase sales.

er, Tourism

Queensla

What has been your greatest achievement so far, both career and personal? Personal, I guess my family. We have a lovely five-year-old who makes us laugh a lot and we’re very proud. Career wise, I think it would have to be getting that Giant Rugby Ball lit up in English colours during the Rugby World Cup last year. It was a great way to finish up with VisitBritian.

What do you enjoy doing outside of work? Spending time with my family and going to the beach.

What are you reading? I have just finished a James Patterson Alex Cross novel.

What are your guiding principles? Openness and honesty are key and a big smile always helps!

hawai'i

Hawai‘ian festival fever With six diverse islands, Hawai‘i has a plethora of festivals and events that take place throughout the year. Below is a sample of some of the popular events taking place over the next few months.

35TH ANNUAL PRINCE LOT HULA FESTIVAL July 21, 2012 Moanalua Gardens Foundation has announced Laukanaka Ka Hula (A Multitude of Hula Groups Gather) as the theme for the 35th Annual Prince Lot Hula Festival taking place at Moanalua Gardens.

42ND ANNUAL UKULELE FESTIVAL July 22, 2012 Ukulele Festival Hawaii presents the annual Ukulele Festival at Kapiolani Park on Oahu. Families jam the park and ukulele fans wouldn’t miss it. The music swirls over the tops of ironwood and monkeypod trees toward Diamond Head.

20TH ANNUAL HAWAIIAN SLACK KEY GUITAR FESTIVAL - KEAUHOU-KONA STYLE September 2, 2012 In this six-hour presentation the attendees will be taken on a joyous ride of music exuding the spirit of Hawaii. The event takes place on the Big Island of Hawaii.

HAWAII FOOD AND WINE FESTIVAL September 6-9, 2012

KONA COFFEE FESTIVAL November 2-4, 2012 This coffee festival features Hawaiian coffee culture and heritage, and includes the Miss Kona Coffee scholarship pageant, parades, coffee tastings, coffee picking contest, arts and more.

WILL TRAVEL FOR MARATHONS AND TRIATHLONS With races taking place year round, Hawaii is a runner’s paradise whether you’re an ultra-competitive marathoner or avid triathlete. Between June and December there are several events to consider planning your visit around: • June 2 – Ford Ironman Hawaii 70.3 Triathlon (Hawaii Island) • September 2 – The Kauai Marathon

• • • •

September 18 – Maui Marathon October 13 – Ford Ironman Triathlon World Championship (Hawaii Island) November 18 – Lavaman Triathlon, Keauhou (Hawai‘i Island) December 9 – Honolulu Marathon

FIRST AND LAST FRIDAY Friday is also a special day in Hawai‘i, commonly referred to as Aloha Friday. Throughout the islands you will also find First and Last Friday (of the month) events. The most popular are held in downtown Honolulu, the cultural centre of the city with historic and heritage sites and many art galleries, restaurants and night spots. Wherever you are, check out the local guides, or Hawai‘i Tourism online calendar of events to ensure you don’t miss out on experiencing the local community and culture. ➦ gohawaii.co.nz 7

June 2012

It’s a foodie paradise. The 2012 Hawai`i Food and Wine Festival includes star-studded culinary events with celebrity chefs. There will be four signature evening events, three daytime signature events and

six educational workshops and demonstrations. Themed “Taste Our Love for the Land,” the dishes prepared will all feature and promote local produce and products from Hawaii.

SOUTHEAST ASIA

Burmese

June 2012

New on the intrepid travellers’ radar is a place that has long been more famous for its politics and isolation than it has for its beauty and charm. But Myanmar (formally Burma) is finally opening up and showing its true colours to visitors curious to get an inside look into a country steeped in history and culture. Hayley Barnett takes a look at this mysterious destination. Once popular with Kiwi travellers, Myanmar gradually lost its appeal over the years as the military run government continued to ignore human rights pleas and placed democracy leader Aung San Suu Kyi under house arrest for 15 years. Since her recent release and acceptance into parliament, sanctions were eased and travellers have quickly returned to the destination. “We’ve been selling Myanmar for around 12 years and it sold well in the early days but has been quiet for the last four or five years,” said Active Asia product manager Lance Mould. “This year, we’ve seen a huge emergence of interest with many more bookings. I think it’s really going to explode over the next few months.” World Journeys director Kim Houston agreed, saying they have experienced unprecedented growth, but hotels have had trouble keeping up. “While the growth is fantastic news for Myanmar it has become a slight challenge for the hotels to manage the volume of bookings,” said Houston. “Our Indochina supplier is working hard with hotels as they go through the challenge of this growth phase.” Once accommodation providers have ironed out creases in the system, Mould said clients need to experience Myanmar as soon as possible. The Southeast Asian jewel is one of the few untouched destinations left in the world. “Myanmar is very much authentic Asia, meaning it hasn’t been affected by the Western world – it’s like going back in time 20 or 30 years,” he said. Heavy sanctions have left the country frozen in time. The importing of vehicles was brought to a halt in the early 80s and few cars produced after that time have found their way into Myanmar, meaning a casual taxi ride will often become 8

days Bagan, Myanmar

a memorable experience. Taxis with doors missing, holes in the floor and no headlights are the norm around the capital of Yangon (formally Rangoon). Tired colonial buildings stripped of paint and any former glory line Yangon’s streets like aged beauty queens who have lost their sheen. The ambience this creates and the Burmese people, who are always quick to welcome outsiders into their mysterious lives, give the place a tranquil beauty rarely found throughout the rest of Asia. Mould urged agents to suggest a trip now before the country changes for good. “I don’t see it changing in the short term as the government is trying to control the Western influence as much as possible but there’s no denying that sooner or later you’re going to see the Starbucks and McDonald's of the Western world in there in the next five or 10 years,” he said. As Traveltrade goes to print, Myanmar has announced that a number of 7 Eleven stores will open there in the near future. Active Asia offers four package tours including the highlights of Yangon, Mandalay, Inle Lake and Bagan, as well as customised tours. Right now, World Journeys is promoting a special offer on the Road to Mandalay cruise boat. A free travel credit of US$400 is offered on bookings of any seven-night cruise in Myanmar this October, November and December. World Journeys also offers an eight-day World Apart package in Burma beginning in Yangon with sightseeing and a Burmese home dinner hosted in General Aung San’s former 1940s' home. Next are the 11th and 13th century temples of Bagan and clients will tour Mandalay, the former Royal capital, which is a hub of art and crafts. A boat trip across Inle Lake allows a glimpse of the daily routines of the local

Novice nuns

Inle Lake, Myanmar

Vietnam Tours Save 350 per person $

Inle Lake, Myanmar

Vietnam Tours Save 350 per person $

Ultimate Vietnam Discover Vietnam Deluxe Touring

The best way to see Vietnam.

5 Star hotels*, quality inclusions, Ultimate Vietnam Discover Vietnam guaranteed departures, 2 night stays.

Quality 3 1/2 star hotels, lots of inclusions, guaranteed departures, 2 night stays.

The best way to see Vietnam.

1900pp $ $

NOW ONLY

1900pp

NOW ONLY

Guaranteed departures.

NOW ONLY

2440pp

Applies to selected tour dates:departures. 23-May-12, 3-Jun-12, 17-Jun-12, Guaranteed 1-Jul-12, 11-Jul-12, 25-Jul-12, 5-Aug-12, 15-Aug-12, 26-Aug-12, Applies to selected tour dates: 23-May-12, 3-Jun-12, 17-Jun-12, 2-Sep-12, 12-Sep-12, 23-Sep-12, 30-Sep-12 1-Jul-12, 11-Jul-12, 25-Jul-12, 5-Aug-12, 15-Aug-12, 26-Aug-12,

2440pp Applies to selected tour dates: 11-Jun-12, 25-Jun-12, 23-Jul-12,

NOW ONLY

Guaranteed departures.

06-Aug-12, 20-Aug-12, 10-Sep-12, 24 Sep-12

Applies to selected tour dates: 11-Jun-12, 25-Jun-12, 23-Jul-12, *4 1/2 star hotels24 used where no 5 star option available 06-Aug-12, 20-Aug-12, 10-Sep-12, Sep-12

*4 1/2 star hotels used where no 5 star option available 2-Sep-12, Sales: Excludes International Airfare. Valid for new bookings only to 7 July 2012 unless withdrawn earlier. Full Sales: Excludes International Airfare.12-Sep-12, Valid for new23-Sep-12, bookings only30-Sep-12 to 7 July 2012 unless withdrawn earlier. Full Valid for new be bookings to 7 July withdrawnSubject earlier. Full Sales: Excludes Airfare.14 Valid for new bookings only to 7 July unless withdrawn earlier.tour Full dates only. Sales: Excludes International Airfare. payment must madeonly within 142012 daysunless of booking. to availability on selected tour dates only. payment must beInternational made within days of booking. Subject to2012 availability on selected

payment must be made within 14 days of booking. Subject to availability on selected tour dates only.

Conditions: tourdates dates listed listed inin2012 only.only. Full payment must be received later than 7no July. Excludes Airfare, Insurance, Visa andAirfare, personalInsurance, items. Conditions: ValidValid for for tour 2012 Full payment must benoreceived later thanInternational 7 July. Excludes International Visa and personal items. Prices subject to availability and to price changes due to unforeseen circumstances until paid in full. Prices subject to availability and to price changes due to unforeseen circumstances until paid in full.

Your Travel Agent:

Phone: (09) 360 7669 Email: sales@activeasia.co.nz

Your Travel Agent:

Phone: (09) 360 7669 www.activeasia.co.nz Email: sales@activeasia.co.nz

June 2012

fishing and farming communities as they visit a floating farm and learn how they grow hydroponic crops. Nearby at an Inthar house a chef will introduce clients to the techniques of Inthar traditional cooking, which they will later dine on with the family. This eight-day independent tour with local English speaking guides is priced from $4087 pp (share twin) including flights Yangon-Bagan-Mandalay-Heho-Yangon; seven nights’ accommodation; transfers and transportation; sightseeing and entrance fees; six breakfasts and one dinner.

Deluxe Touring

5 Star hotels*, quality inclusions, guaranteed departures, 2 night stays.

Quality 3 1/2 star hotels, lots of inclusions, guaranteed departures, 2 night stays.

www.activeasia.co.nz

feature

Southeast Asia

in style

Southeast Asia is no longer just the land of the backpacking shoestring traveller. Families, baby boomers and honeymooning couples are all taking advantage of package deals and emerging product, continuously popping up for the rising markets.

June 2012

Phousi, LuangPrabang

Luxury product emerging in destinations once famous for attracting the budget conscious holiday maker is now drawing a much wider crowd. “Southeast Asia still has that real appeal to the younger generation as it offers a unique experience for them, but most of our clientele are over 30 as there’s a lot of high-end product out there now,” said Active Asia product manager Lance Mould. “Places like Vietnam and Thailand really cater to the top-end market and now Cambodia is a classic destination for this group.” In the past, Cambodia has been known for its low-key offering but today many eco-lodges and five-star properties are popping up throughout Siem Reap and Phnom Penh. “I think it’s fair to say top-end product is very much a part of Southeast Asia now,” said Mould. World Journeys director Kim Houston said the wholesaler is experiencing an explosion of high-end customers inquiring about five-star resorts in Southeast Asia. “Vietnam is attracting beach-goers with the Six Senses Ninh Van Bay, Nha Trang and the Six Senses Con Dao both proving to be very popular,” said Houston. “Although for those wanting a beach break as well as culture, cooking classes and tailoring then we always 10

suggest spending extra time in Hoi An – one of my favourite places.” Houston said their most popular tailor-made itinerary in Vietnam is spending a few nights in Hanoi, overnight in Halong Bay, down to Hoi An for at least three or four nights for a beach break and tailoring of clothes, and then off to Ho Chi Minh (previously known as Saigon) for a few nights. Active Asia’s Mould said, for them, leaders of the pack for 2012 include Thailand, Vietnam, Cambodia and Laos. “Thailand is always going to be number one but, for ourselves, Vietnam and Cambodia are selling particularly well right now,” said Mould. “Laos is a place we’ve always sold but has only recently become popular with secondtime visitors to Southeast Asia.” He said Luang Prabang, a world heritage township in Laos, is rising up the ranks as the newest Southeast Asian destination to appeal to Kiwis. “A lot of people bypassed Laos in the past but they’re realising it offers a type of eco rural experience and it hasn’t had a lot of influence from the Western world. You don’t have that huge sprawling metropolis like you do in most Asian countries – it’s a very laidback destination that suits the Kiwi ethos. It’s low key, has great scenery and lovely friendly people.”

Mould said the only problem with Laos is that it’s landlocked. “I think in the past that has turned people off but it’s a destination that you can combine with Thailand to have those beach breaks while seeing that cultural side of Asia as well with Laos.” Combining beaches with culture has developed into an emerging trend over the years with clients covering two or three countries in one go. Mould said Cambodia and Vietnam make for a popular combo while Laos and Thailand complement one another. River cruising between Vietnam and Cambodia is another travel option exploding on the Kiwi market right now. World Journeys featured the product in their brochure for the first time this year. “The new luxury Heritage Line cruises aboard the Jayavarman and Jahan down the Mekong between Vietnam and Cambodia are proving to be extremely popular for 2012,” said Houston. “All cabins have balconies, and are fully inclusive of all excursions and meals.” Also new for World Journeys this year is a range of villa accommodation in various locations in Bali and Lombok, Indonesia. The villas are available for a minimum two nights (five nights in high season) and discounts are on offer for long stays more than 14 nights.

feature

Vietnam

portation in

Casual trans

Laos

Bangkok Airways New Zealand

June 2012

Level 10, 120 Albert Street, Auckland Tel: +64 9 969 7600 E-mail: bangkokair@airlinemarketing.co.nz

Six Senses Samui, Thailand

South East Asia World Journeys bring you the best of Thailand, Vietnam, Cambodia, Laos & Myanmar with years of experience and personalised service.

vels along the

The Jahan tra

• 3-star to 6-star independent travel • Culinary touring • Six Senses Resorts & Spas • Eastern & Oriental Express • Boutique Mekong cruising • Small group hosted journeys

E. info@worldjourneys.co.nz www.worldjourneys.co.nz June 2012

Call now on (09) 360 7311 or 0800 11 73 11 12

Mekong River

Houston said clients who decide to stay in a private villa can enjoy benefits not supplied by hotels. “Other than privacy, there is also a significant cost saving in staying in a villa when compared to a five-star hotel,” said Houston. “Villa staff are available to cater for clients’ needs and they will have a chef provided who is an expert in preparing local Balinese cuisine and will cater all lunches and dinners.” Prices range from $293 per night for a two-bedroom villa, to $1579 per night for a six-bedroom villa, with discounted rates available for longer stays. Another Southeast Asian destination to keep on the radar is the Maldives, said Mould. “The Maldives is really gaining in popularity,” he said. “It’s very much a honeymoon destination but we’re getting a few more enquiries from other holiday makers these days.”

SINGAPORE GATEWAY TO SOUTHEAST ASIA

Manila Cebu Hanoi Davao Da Nang Chiang Mai Manado Kota Kinabalu Siem Reap Ho Chi Minh City Bandar Seri Begawan Phnom Penh Yangon Bangkok Balikpapan Koh Samui Kuching Phuket Lombok Kuala Lumpur Langkawi SINGAPORE Denpasar Penang Surabaya Medan Pekanbaru Palembang Jakarta Solo Bandung

SilkAir routes SilkAir is the regional wing of Singapore Airlines.

Experience the luxury of Singapore Airlines with 19 weekly flights from New Zealand to Singapore. The island city is also a short flight to 30 amazing destinations in Southeast Asia. En route, enjoy KrisWorld, your personal entertainment system and the inflight service even other airlines talk about. singaporeair.com

feature

Conrad Bali

Conrad Bali’s new family package now offers complimentary meals and recreational and cultural activities for young ones. Clients can save with complimentary kids meals from the kids’ menu each time they dine in the resort’s three restaurants or order through in-room dining. Also included in the package is access to the hotel’s kids’ club, Kura Kura Club. Children between the age of three and twelve are invited to partake in the daily cultural programme, which features activities such as traditional Balinese dancing, learning the Indonesian language, and learning how to make traditional Balinese offerings. Children will also be entertained with a variety of activities such as arts and crafts, cookie making, visiting the resort bakery, pizza making, kite flying and treasure hunts. ➦ conradbali.com

June 2012

Bintan Resorts flying high

The north of Bintan Island in Indonesia will soon have its own international airport to serve the Bintan Resorts. The Bintan Resorts International Airport located at Busung, Kuala Lobam (a half hour drive south-west from the resort area), will have at the first stage a 2.5km runway with ancillary facilities, able to receive Boeing 747and A320 aircrafts flying in within a five-hour flight radius to Bintan from the ASEAN countries, south China and south India. 14

The airport is planned to be operational by 2015. A complete private investment, the Bintan Resorts International Airport is being built at a cost of SGD$100 million by Gallant Venture Ltd, the parent company of Bintan Resorts International. At present the large island of Bintan has one domestic airport located in the south near Tanjung Pinang, capital of the Province of the Riau Islands that include the islands of Batam, Karimun, Anambas and the Natuna archipelagoes. ➦ bintan-resorts.com

Second Centara for Bali

Centara Grand Nusa Dua Resort and Villas is set to officially open in the coming months. The five-star property will feature a combination of deluxe suites and pool villas with a choice of one, two and three bedrooms. Centara’s first resort hotel to open in Bali was the Centra Taum Seminyak Bali, located in the centre of Krobokan at Seminyak. Centara Grand Nusa Dua Resort and Villas will have 68 suites with the option of a private pool, lagoon access or a private jacuzzi, and 14 private pool villas with one, two or three bedrooms and butler service. ➦ centarahotelsresorts.com

Anantara Hua Hin elephant deal

The Thai royal seaside town south of Bangkok, Hua Hin, is well known for its

royal palaces, pampering spas, beautiful beaches and great seafood, but this September it will be herds of elephants drawing in the crowds. Over 50 elephants will be herded into town for the 11th Kings Cup Elephant Polo Tournament from September 12 to 16 and Anantara Hua Hin Resort and Spa has a room package with all the trimmings including: accommodation in a premium room, lagoon room or Anantara suite; daily buffet breakfast for two people; VIP access to all areas; daily light lunch on the pitch; roundtrip transfers between hotel to the pitch; Elephant Polo Shirt; photos with the players and the elephants on the pitch; and one minispa treatment at the pitch. Visit huahin. anantara.com for pricing.

Getting there

Singapore Airlines (SQ) operates 12 times per week from Auckland and daily from Christchurch to Singapore, the gateway to 27 destinations in Southeast Asia with over 380 flights weekly to Bali, Vietnam, Thailand, Malaysia, Indonesia and more. En-route customers are offered KrisWorld, SQ’s inflight entertainment system with up to 1000 entertainment options and Audio-Video on Demand in every seat. Customers can choose from the latest movies, TV programmes, documentaries, news, music, sports, Nintendo games and more. ➦ singaporeair.com

PG expansion Bangkok Airways (PG) recently launched the new service Koh Samui – Kuala Lumpur at Kuala Lumpur International Airport (KLIA) as part of the airline’s 2012 expansion strategy. Kuala Lumpur is the airline’s third international gateway offering non-stop service to Koh Samui after the Koh Samui-Singapore and Koh Samui-Hong Kong services. PG flies a daily non-stop service with Airbus 319 – all economy class model with the total capacity of

takes off 138 seats. Flight PG951 leaves Koh Samui at 1755hrs and arrives in Kuala Lumpur at 2025hrs. From Kuala Lumpur, PG952 leaves KLIA at 0825hrs and arrives in Koh Samui at 0905hrs. Additionally, PG will continue to increase flight frequency on its existing routes, while expanding its network through code-share partners. At present, code-share partners include Thai Airways International, EVA Air, Etihad Airways, Air Berlin, Air France, KLM Royal Dutch Airlines

and Malaysia Airlines. PG offers regional airlinks in and around Thailand. Presently, the airline serves eight domestic routes; Chiang Mai, Lampang, Sukhothai, Pattaya (U-tapao), Trat, Phuket, Samui and Krabi and 11 international routes; Hong Kong, Singapore, Luang Prabang, Phnom Penh, Siem Reap, Yangon, Maldives, Dhaka, Mumbai, Bengaluru and Kuala Lumpur. The current fleet consists of 19 aircrafts, with two A320s to be delivered later this year.

Bangkok Airways’ A319

June 2012

From left: S Vereen, Airport Operation Committee KLIA; Ishak Ismail, Tourism Malaysia (ASEAN); Yang Berbahagia and Dato’Azmi Murad, Malaysia Airports; ML Nandhika Varavarn, Bangkok Airways; Wiboon Nimitrwanich, Tourism Authority of Thailand, Malaysia Office.

PG destinations Siem Reap The city of Siem Reap is the gateway to Angkor. Cambodia’s Angkor region is one of the most popular destinations in Southeast Asia. Angkor consists of many square kms of jungle dotted with ancient temples, monuments and shrines, the majority of which were constructed from intricately carved sandstone. Angkor is one of the most visited of UNESCO’s World Heritage Sites. Places to visit in the Angkor region include Angkor Wat’s the Bayon temple and Ta Prohm temple. Phnom Penh Situated at the confluence of three rivers, the city of Phnom Penh is a treasure trove of Cambodian culture with its colonial-era French architecture, ancient Buddhist monasteries, and the Royal Palace and Silver Pagoda.

Yangon Buddhist sites such as the Shwedagon Pagoda, colonial architecture, and evocative sights and sounds make Yangon a cultural destination that lingers on the mind. As the major gateway of Myanmar, Yangon has more examples of the old colonial style than any other Southeast Asian city. Luang Prabang Luang Prabang, the ancient royal capital of Laos, is itself a UNESCO World Heritage Site. The 600-yearold city on the banks of the Mekong River is a visual feast of Buddhist temples, French colonial mansions and teakwood houses all nestled amidst groves of swaying coconut palms.

Hong Kong For centuries, Hong Kong has been the major gateway to China. Its sights, accommodation, food, nightlife, and shopping continue to attract plenty of visitors each year. Maldives The Republic of Maldives is a tropical archipelago in the classic sense, located in the Indian Ocean southwest of Sri Lanka. Made up of many archipelagos, the Maldives is famous for its one-resort-per-island setting, especially that of the water bungalow resort. The archipelago nation is also famous for its dive sites that are teeming with a myriad of colourful fish.

Mumbai India’s largest city and cultural capital, Mumbai is a vibrant and unforgettable combination of old and new. This gateway to India boasts one of the country’s most important ancient wonders, the Elephant Cave temples and a UNESCO World Heritage Site. Whether clients are attending a premier of the latest Bollywood blockbuster or enjoying the colourful tradition of the annual Ganesha Chaturthi festival, Mumbai never fails to excite. Dhaka One of the world’s fastest growing cities, the capital of Bangladesh is a mix of ancient forts and palaces, colonial relics and a modern thriving city. Sprawling on the banks of the Buriganga River, Dhaka sees a steady flow of business people, but few tourists. However, with an energetic old town and numerous historic and natural wonders close to the city, this is gradually starting to change.

Bengaluru Two decades ago, Bengaluru made its name as the outsourcing centre of the world. The outsourcing industry in the city is still one of the main employers, but the legacy of its influence is massive. India’s defence industry, high-tech corporations and internet startups are all located here. Kuala Lumpur The capital of Malaysia might be best known for being home to the Petronas Towers, the former tallest building in the world, but this modern Southeast Asian city houses much more than this. Rapidly becoming one of the gastronomic centres of the region KL, as it is affectionately known, is also home to some of the best shopping and entertainment complexes in Asia. Add to this the Genting and Cameron Highlands, both just a relatively short drive away, and you have one of the most popular tourist destinations in Asia. June 2012

Ladies' choice

Here come

the girls Melbourne, a shopping paradise

June 2012

Crazy stories of stag’s weekends and sports getaways are the norm these days with groups of men heading to places like Las Vegas and Bali for their own version of The Hangover, and now it seems the ladies are getting their slice of the action too. Shopping, spas, shows and nightlife are drawing scores of women across the ditch and, with new direct flights, these groups are going even further for their vacations. House of Travel representative Brent Thomas said more women are taking extended breaks to enjoy fun-filled weeks away with friends while taking advantage of shopping and events not on offer in New Zealand. “What we’re seeing are extended weekends where these groups are going to places like Melbourne, Sydney, Indonesia and Thailand for a four-day break taking in shows, concerts and events, and mixing it up with personal indulgence activities like spas,” said Thomas. He said trips to Australia are now almost considered a domestic flight with the added benefits of superior shopping, nightlife and entertainment. “Boys’ weekends have always been popular for attending events but we are starting to see that with females booking the same types of trips,” said Thomas. “Melbourne is now the fastest growing destination for us because of the high quality of entertainment offerings there. Sydney has had a long-established appeal with Kiwi females for this side of things but growth in Victoria, particularly Melbourne, has been far greater.” Thomas expects this to change slightly as the number of direct flights from New Zealand to further destinations increases. “One thing we’re going to see more of, particularly with the 18

new product from Air New Zealand, is people going a little bit further than just the three to four-hour destinations,” said Thomas. “People are really grasping those opportunities to take direct flights - if it’s direct then they are prepared to travel further. I think we’ll start to see major growth in these groups travelling to Thailand, Bali and Hawai’i. Part of the fun of going away with a group is that you start that fun right at the airport and it carries onto the plane which makes a oneflight destination very popular.” Adelaide is also opening up to this market but right now Melbourne is clearly taking the lead. “Adelaide also has an attraction for the ladies who head out to the Barossa Valley and to the Murray River where they’re taking a cruise. Adelaide appeals with the direct flights but Melbourne growth has been phenomenal in comparison.”

New in Victoria shop

A new shopping tour by Melbourne Shopping Experiences helps visitors discover three Melbourne shopping experiences in one day. Melbourne Market and Outlet Mall Tour includes stops at Queen Victoria Market, DFO (Direct Factory Outlets South Wharf ) and Harbour Town Docklands. The host will share local knowledge and guide clients to the best bargains, then leave them to shop at their leisure. Queen Victoria Market is an open-air undercover market, rich in history as well as offering a range of Aussie souvenirs. Harbour Town and DFO offer big brands, big bargains and big savings in two very different style outlet malls. Other tours to choose from include the Melbourne Outlet Shopping Bargains and Bubbles Tour exploring back-street warehouses, one-off sales and discount shopping streets or private tours can also be arranged. ➦ outletshoppingtours.com.au

eat

Melbourne’s Mexican infatuation continues with Chingon Tacos hopping on the bandwagon with an eatery in Richmond. The menu features just six seemingly simple tacos, until you sink your teeth into the homemade soft shell tortillas, made entirely from corn. Paired with hot sauce, A$15 will buy you three of their six tacos: steak, fish, chicken with guacamole, vegetarian, prawn, and smoky pork with pineapple. Chingon Tacos is open for dinner seven days a week. House of Maximón (pronounced ‘maa-shee-mohn’) opened its doors recently to welcome all those curious about a glimpse into the potential afterlife that awaits those who have immersed themselves in debauchery, corruption and enjoyed one glass too many. The concept is centred on Saint San Simon (aka Maximón), a folk saint from Central America who

Stingray bar inside The QT, Gold Coast

Harbour Town dining in the Gold Coast

is known to be partial to expensive alcohol and cigars. Owners of Eurotrash Bar and Berlin Bar have banded together to offer patrons a late night boogie, paired with spiced popcorn and one-of-a-kind cocktails. Cutler & Co, Andrew McConnell’s Gertrude Street restaurant, launches a year of seasonal feasts highlighting food and wines from regional Victoria. Each season, the menu takes its diners to a different region through the use of incredible produce from that time and place. Western Victoria’s winter produce is celebrated on 30 July, with the menu comprising four courses with matched wines. Highlights include Mount Zero olives; raw King George whiting, nettles, chervil and celery; Portland crayfish; Western Plains Pork; and Annie Baxter, a semi-hard cheese from Shaw River artisan cheese producer just past Warrnambool. Cutler and Co. ushers in spring on 22 October and celebrates high summer on 4 February, 2013.

drink

gold coast fun For those who wish to steer clear of a ‘healthy’ girls’ getaway, the Gold Coast offers an eclectic mix of activities for the ladies. The new QT Hotel’s Stingray Bar mixes industrial chic with splashes of pop art to create a Californian feel. Clients can be tempted by a cocktail or inspired by one of 50 in-house tequilas. The Mexican-inspired menu features Spicy Buffalo Wings or a Slow Spit Roasted Pork Taco. The bar is open every day from 12pm. SkyPoint is located on top of the Q1 Building, one of the world’s tallest residential towers which takes clients to the highest point above the Gold Coast and offers 360-degree views from the surf to the hinterland and beyond. At Harbour Town Shopping Centre on the Gold Coast, clients will find brand direct outlets and specialty stores with all the latest fashion, homewares and accessories.

Boutique vineyard Terindah Estate in the Bellarine Peninsula, the gateway to the Great Ocean Road, is now opening its doors to welcome the wider public. Terindah is Indonesian for ‘beautiful’. Visitors to The Shed at Terindah Cellar Door Café can sample the wines including Terindah Estate’s first vintage released by Peter and Cate Slattery in 2003, or indulge in culinary creations by the newly appointed head chef Andrew Pye. Clients should allow more time to visit the mussel farmers and stroll through the fig trees or along the beach.

No fear on the Gold Coast

New Show Transfusion Starts 3rd July

June 2012

Queensland is making a name for itself as one of Australia’s most highly regarded areas for health retreats. Camp Eden, a health retreat on Queensland’s Gold Coast, takes a holistic approach with a focus on the physical, mental and emotional well-being of guests. Self doubt, fear and anxiety are all laid bare through the programme, allowing guests to ‘pack up their past’ and engage in more self-fulfilling activities and habits throughout their lives. Camp Eden has more than 60 health and spa therapies on offer; a culinary experience that teaches guests how to incorporate healthy living into everyday living; and a range of private accommodation choices in the Currumbin Valley. Activities include cardio, yoga, pilates and stretch classes, meditation, zumba, martial groove, cooking demonstrations, bush walks, Qigong classes, skin care workshops, naturopath and environment awareness talks and adventure challenges including the Flying Fox, Power Pole and BraveHeart. Packages start from $2550 for five nights in the Rainforest Retreat Cabins including all meals with morning and afternoon tea, the full programme and use of facilities. ➦ campeden.com.au

Siam Paragon, Bangkok

Sirocco rooftop bar in Bangkok

Shop til you drop in

June 2012

Bangkok is a serial shopper’s dream. Thailand’s capital now offers more variety and convenience with new malls and shopping precincts providing both Eastern and Western brands suited for all budgets. Hayley Barnett finds out what’s new in this stylish hub.

Shopping in Bangkok has long been an experience in itself. Bartering over items with local vendors becomes a lesson in cultural customs as you learn to walk the fine line between risking your precious baht or being exposed as a ‘Cheap, Cheap Charlie’. Quickly learning the lingo is also a must when ‘same, same but different’ often means ‘looks the same, but won’t fit.’ These days, however, Bangkok offers more than just the markets and dodgy bars. The city has taken on a sophistication of its own with impressive mega malls and high rise rooftop bars providing havens for discerning travellers looking for a Western take on Asian consumer culture. Tourism Authority of Thailand (TAT) representative Marieanne Ouwehand said agents are always surprised at the amount of shopping choices on offer in Bangkok with the offerings constantly changing and improving. “I take agents on famils to Thailand and we usually do a couple of days in Bangkok,” said Ouwehand. “They’re always blown away by the different options that are available and they realise that Bangkok is more than a stopover, especially when they don’t have time to get around all the major shopping places in two days. It’s eye-opening.” New to Bangkok is Megabangna, 20

Bangkok the first low-rise ‘super regional mall’ in Southeast Asia, with the concept of everything under one roof. Built on only two levels, Megabangna offers eight ‘mega zones’ presenting 200 fashion boutiques, 100 cafes and dining establishments plus eight duplex restaurants, 30 children’s stores, 10 home decor shops, 30 IT, gadgets and electronic appliance outlets, 20 sports apparel and equipment brands, 30 beauty and wellness providers, and the first IKEA store in Thailand. The mall is 15 minutes drive from Suvarnabhumi International Airport and open every day 10am to 10pm. Also new is Terminal 21, which brings the world to downtown Bangkok. The concept places several cities under one roof where clients will find themselves wandering around a maze of shops in Tokyo City, sauntering down London’s Carnaby Street, bagging a bargain in an Istanbul zouk, or shopping for seafood at the Fisherman’s Wharf in San Francisco. New to the heart of Bangkok is the CentralWorld shopping complex ZEN, a lifestyle megastore featuring the latest designer stores such as Galliano, Just Cavalli, Love Moschino, Dr.Denim and Vivienne Westwood. ZEN is easily accessible by BTS sky train - alight at Chit Lom BTS sky station and use the connecting skywalk. The sky train links most of the malls, which makes getting around simple and easy. “It’s quicker to catch the train than it is to walk a couple of blocks,” explained Ouwehand. “There are a lot of people on the sidewalks as well as cooking stalls,

and in heels that’s not very pleasant. Look at getting a sky train day pass. It’s air-conditioned so that makes a big difference.” One of the greatest things about shopping in Bangkok is most malls and department stores stay open until at least 9pm and some even as late as 10pm. Other well known malls in Bangkok include Mah Boon Krong (MBK), Siam Paragon, Siam Centre, CentralWorld and the Emporium. Make sure clients take advantage of the Amazing Thailand Grand Sale 2012, jointly organised by TAT and VISA International. Shoppers can win a Miracle 30-day Thailand package, valued at $147,000 for every $20 spent with a Visa card this year in Thailand from 15 June to 15 August, 2012 Whether you shop in Bangkok, Pattaya, Chiang Mai, Hua Hin, Hat Yai, Samui and Phuket, the annual Grand Sale offers discounts of up to 80 per cent and 10 to 20 per cent for dining. Clients should look for the official Amazing Thailand Grand Sale 2012 sign at participating department stores, shopping malls, King Power Duty-Free, dining restaurants, jewellery shops, golf courses, Thai products, spa and massage, hospitals, as well as from airlines and online travel agencies during the promotion period. Besides shopping, insist clients visit one of Bangkok’s famous rooftop bars. Sirocco is the world’s highest al fresco restaurant, located on the 63rd floor of The Dome at Lebua. Live jazz music featuring vocalists of international repute, adds to the views and ambiance. ➦ tourismthailand.org/thailandgrandsale

Where else in the world is a morningâ&#x20AC;&#x2122;s shopping trip so amazing?

Thailandâ&#x20AC;&#x2122;s khlongs or canals were once the lifeline of its people. But even today thousands of Thais still use them to buy and sell goods at floating markets. No trip to Amazing Thailand would be complete without experiencing this spectacular daily phenomenon for yourself. Whether you are a seasoned visitor or you are planning your first visit to our beautiful Kingdom, one thing you can always count on is that you will be truly amazed. Tourism Authority of Thailand, 137 Sunnybrae Rd, Glenfield, Auckland, New Zealand 0627, +64 9 444 2298

www.thailand.net.au

tonga

On the island of Ha’apai

Tonga stays true

June 2012

The only remaining Polynesian Kingdom in the South Pacific, and one of the few places in the world where travellers can swim with whales, Tonga is the perfect adventure seekers’ destination. Now, the Kiwi short break market discovers Tonga has much more to offer.

As Tonga ramps up efforts to improve its tourism offering this year, it’s plain to see the Kingdom is determined to stake its claim in the Kiwi tourist market. Over the coming months, Tonga, dubbed ‘the friendly islands’, will introduce the brand new Tonga Tourism Authority, which has been endorsed by Tonga’s government to manage the marketing, promotion and development of Tonga as a 22

tourist destination. On the cards already are plans for the upgrading of heritage sites, completion of the new star grading system for accommodation operators, new famil and self famil programmes, and planning for the annual Evamai Tonga Tourism Exchange to be held over March 4 to 9, 2013. Tonga Visitors Bureau marketing manager Sandra Fifita said the New

Zealand market has been a top priority of late. “The ministry has shifted its focus in the last two years in improving its profile in New Zealand,” said Fifita. “Last year, the first industry roadshow in three years was carried out throughout New Zealand prior to the Rugby World Cup, and we also developed one integrated destination website.”

With the new tagline, ‘The True South Pacific’, Tonga Tourism Authority will also heavily promote its unique cultural experiences and attractions, pushing cultural tours focused around everyday life that is largely unaffected by tourism. “Tonga is the only remaining Polynesian Kingdom in the South Pacific and visitors can experience that first-hand with our traditional attire, dances and songs, our family values and our village system,” said Fifita. In the past year, visitor arrivals into Tonga were up 8.7 per cent compared with 2011. This is expected to rise with the anticipated increase in cruise arrivals. This month sees the opening of Vuna Wharf, which has been built under the engineering design of Beca in New Zealand and with the help of Fletcher Construction. “The opening of the wharf is expected to draw more cruise ships into the Kingdom, which we’re very excited about,” said Tonga New Zealand representative Angela Afeaki.

Swim with gentle giants

Whale watching season has almost begun in Tonga. From July to October, clients can view the whale migration and even get up close and personal with the gentle giants. One of the best areas to view the Humpback whales and their young is a short boat ride north of Fafa Island

between the islands of Malinoa and Tao. Fafa Island Resort now offers new Whale Watching tours here. A guide accompanies guests into the water to swim with the whales. Guests get a full briefing before entering the water. The new vessel, Taloa, can carry up to 10 people and goes out most days during whale season, weather permitting.

Scenic Tonga

Scenic Hotel Tonga has officially opened for business, featuring 76 superior rooms, a restaurant and bar, and the largest swimming pool on Tongatapu. The property is one minute from the airport and a 30-minute drive from Tonga’s capital Nuku’alofa. Formerly the Royal International Hotel Tonga, the new hotel has been under Scenic management since May 2011, offering accommodation to guests, but the full hotel facilities have not been available until now. Phase two of Scenic Hotel Tonga will also see the island’s largest conference and meeting facilities open for business and a complete exterior repaint. Plans are in place for gardens that will be open to guests and will supply produce for the hotel kitchen. Scenic Hotel Group is now looking at further expansion opportunities into the Kingdom at both the three-star Heartland brand level and the four-star and over Scenic brand level.

Tongan Beach Resort scrubs up

Under new ownership, Tongan Beach Resort has undergone extensive upgrades in the last two years. Six newly created family rooms are now available, which sleep up to four guests and are inter-connected if required. Air conditioning has been installed and is available as an option in some rooms. Extensive decking has extended the outdoor dining areas and a recently completed over-water fale provides an over-water dining experience. A 12-metre swimming pool is currently receiving its finishing touches. Located on the beach side, the addition of the swimming pool means the Tongan Beach Resort now stands alone as the only resort in Vava’u to boast a pool. Tongan Beach Resort is located on the harbour’s edge, approximately 10 minutes drive from the main township of Neiafu. With its own deep water jetty, most water-based day trips call by the resort to uplift and drop off guests. The resort’s own activities include a water taxi, kayaks, bikes and snorkelling equipment.

Getting there

Air New Zealand (NZ) operates five flights per week to Tonga. Virgin Australia has two flights per week from Auckland to Tonga on Tuesday and Thursday and also codeshares with NZ.

Vava’u - Kingdom of Tonga New for 2012

• Swimming Pool • Overwater Dining Area

10 minutes drive from town Beachside Restaurant "Sandpit" Bar

12 Quality Resort Bungalows Phone: 70380 or 874 6400 Email: holidays@thetongan.com Website: www.thetongan.com June 2012

tonga

Fast facts Location

Tonga is the closest South Pacific destination outside of New Zealand - less than three hours flight. Tonga is located in the South Pacific in the region of western Polynesia. It consists of an archipelago of over 170 islands covering 740 sq kms. The Kingdom is made up of three major island groups, Tongatapu and ‘Eua in the south, Ha’apai group in the centre and Vava’u group in the north, and 200kms north of Vava’u lies the small Niua group.

International airport

Located on the main island of Tongatapu, Fua’amotu International Airport caters for international flights from Fiji, New Zealand, Australia, Samoa and the USA.

Domestic airports

Tongatapu’s domestic airport is located alongside Fua’amotu International Airport and from there Chathams Pacific, Tonga’s domestic airline, flies to

Pilolevu Airport in the Ha’apai group and Lupepau’u Airport in the Vava’u group. It also operates flights to Tongatapu’s neighbouring island of ‘Eua. At seven minutes, this flight is reported to be the shortest commercial flight in the world.

Climate

Tonga has an average annual daytime temperature of 24 degrees Celsius. In the summer, from December to April, the temperatures are warmer and more humid and the winter months, from May to November, are cooler and dryer.

Currency

The Tongan dollar is the Pa’anga. While most major credit cards are accepted in Tonga and there are over 200 EFTPOS outlets, it is important to note that Tonga is essentially a cash society and all visitors should make sure they have sufficient funds to pay for services. There are no credit

or EFTPOS facilities to pay for excess baggage at the domestic airports, for example, and many cafes and guest houses only accept cash. Also taxi drivers often claim not to have change so small denomination notes are a good idea. Main centres have banking and money exchange facilities provided by ANZ, Westpac, Western Union, Moneygram and Melimei-langi. There are also numerous ATM machines in the town centres.

Business hours

Tonga’s businesses operate Monday to Friday from 8.30am to 4.30pm, and on Saturday from 8.30am to 12noon. It is important to note that all businesses are closed on Sundays, including most cafes and bars. Food is available in hotels and resorts.

Traditional customs

Because Tonga has strong Christian values, Tonga is very conservative,

especially when it comes to dress. Tongan law prohibits anyone appearing in public without a shirt and it is not acceptable to wear revealing clothing such as brief shorts or skirts, bikinis, etc in public or when swimming at public beaches. While this dress is acceptable at resorts, it is not acceptable in public as adult Tongans swim fully clothed.

Drinking water

In main centres and resorts tap water is treated and safe. However, in outlying areas it is advisable to drink bottled water.

Electricity

Electricity in Tonga is 240 volts AC Hz/50 cycle.

Languages

Tongan is the official language of the Kingdom, although English is widely spoken by most Tongans.

Tipping

Tipping is not expected in Tonga but is always appreciated as a reward for good service.

...and discover untouched Paradise Ministry of Tourism, Tonga’s Visitors Bureau P.O.Box 37, Nuku’alofa, Tongatapu June 2012

P: +676 25334 | F: +676 23507 | E: info@thekingdomoftonga.com | www.thekingdomoftonga.com

Nukunamu Island in Ha’apai. Credit: Matafonua Lodge

Follow your heavenly bliss...

SCENIC HOTEL TONGA

Your clients will love Scenic Hotel Tonga

$169 Opening special

An idyllic winter escape at our first overseas hotel, Scenic Hotel Tonga. Enjoy spacious rooms set amidst tropical gardens, discover secluded beaches and dip your toes in the clear blue waters. And, as if that wasn’t reason enough, we’ve put together a fantastic opening special!

*One night room special, tax inclusive. Offer from 1 May to 30 September 2012. See our website for terms and conditions.

There’s so much to see and do, here are just a few of our favourites: Tongatapu – the ‘Sacred South’ Stay in Tongatupu (Tonga’s main island) for your entire trip or use as a stepping stone when venturing out to Tonga’s outer island groups such as Vava’u, Ha’apai or Niuas.

Stonehenge of the South Pacific Explore the fascinating 11th century AD Ha’amonga ‘a Maui trilithon and the ancient Langi (terraced tombs) of the Tongan kings.

A nature lover’s paradise

>> Book now at www.scenichotels.co.nz or call 0800 NZ OWNED (69 69 63)

STRATEGY/5380/TT

Snorkle, kayak, sail or swim in the clear blue waters. Be sure to see the spectacular Mapu’a a Vaea blowholes, dubbed by locals as the ‘Chief’s Whistles’.

Self drive, river, rail

Scenic splendour Car hire and rail travel are both cost effective, scenic and independent ways of getting off the beaten track to discover the heart of a country, and both are particularly hot right now with Kiwis travelling through Australia, Europe and the USA. Many of Kerikeri Flight Centre agent Kathryn Trewin’s clients opt for the convenience of car hire to enjoy the scenery at their own pace. “Self drive is great for travellers returning to previously visited countries, as they can explore places that aren’t on the usual tours and move on when they

are ready, rather than being limited by a schedule,” she said. Trewin said the most scenic destinations in terms of driving for her clients include the South of England – Cornwall, Dorset and Somerset, as well as Ireland and the Amalfi Coast. “There has also been a lot of interest for self-drive itineraries of Route 66 in the USA, Tuscany in Italy and most of France. These are rising favourites with the ease of products such as Peugeot and Renault euroleases, where clients are offered brand new cars for low rental prices.”

Australia’s Great Rail Journeys

FREE Upgrade from Red Sleeper to Gold Service Offer. SAVE up to NZ$800 per person. Valid for travel on the following services: The Ghan: Darwin to Adelaide, Darwin to Alice Springs or Alice Springs to Sydney The Indian Pacific: Perth to Sydney, Perth to Adelaide or Adelaide to Sydney Travel Between 01 August and 30 November 2012. Sales from 01 June to 31 August 2012

Indian Pacific Travel on this epic journey through the Blue Mountains,

June 2012

the ever changing outbackand across the awe inspiring Nullarbor Plain.

The Ghan Travelling through the heart of Australia between Darwin, Alice Springs and Adelaide this is truly one of the great train journeys of the world.

For more infomation visit www.railplus.co.nz or contact your local travel agent 26

St Pancras in London

The trail by rail

King of the road

DriveAway Holidays is currently offering summer car hire discounted deals for the UK, Ireland, France, Italy, Germany, USA and Canada. Clients can choose from economy and compact sized vehicles to SUVs and convertibles. Alternatively, they can get off the beaten track and rent a motorhome. DriveAway Holidays offers two to six-berth motorhome rentals in the USA, Canada, Australia and New Zealand along with the UK and Europe. Thrill-seekers can take a motorcycle trip across the USA and Canada. They have the choice of riding a Harley Davidson, BMW or Honda, to be collected from over 70 locations within America or two in Canada. ➦ driveaway.co.nz

WORLDWIDE Car & Motorhome Rentals Discover the road to FREEDOM with...

✓ Competitive rates - Price beat guarantee* ✓ Brands you can trust - 60+suppliers ✓ Over 8000 global locations!

Conditions *Driveaway will beat any international product by NZD10 per booking & domestic by NZD1. The competing quote must fit certain criteria. Contact DriveAway Holidays for full details. ABN 67 107 041 Lic No 2TA6087

Call 0800 885 590 or visit www.driveaway.co.nz

June 2012

Rail travel is rising just as quickly, especially amongst the more mature crowd. Rail Plus general manager New Zealand Alka Thapar said a typical rail traveller tends to be over 35 and travels to Europe for around three weeks, during which time they will visit at least three European countries. Thapar said he expects rail will eventually become the preferred way to travel through Europe for most Kiwis with demand continuing to rise from all markets. “Year to date, sales of Eurail passes have grown by more than five per cent, and we’ve also seen increased demand for European point-to-point services as New Zealand travellers become more familiar with the benefits of high-speed rail,” said Thapar. “Eurostar is a perfect example of how high-speed trains have transformed travel in Europe. New Zealanders simply don’t take the plane when it comes to crossing the channel any more. Instead of paying for taxi rides to the edge of town, standing in check-in queues, braving airport security and waiting at baggage carousels, they now board the highspeed train, relax and three hours later hop off in the middle of Paris or London.” Thapar said the London Olympics have helped drive demand, but it appears many New Zealand travellers are keen to avoid the UK capital during the event, with bookings peaking before and after the games. “The most popular rail destinations in Europe are traditionally France, Spain, Italy and Switzerland,” said Thapar. “Rail Plus’ biggest selling rail product is the Eurail Select Pass offering three countries and five days' travel.” Flight Centre’s Trewin said rail travel is becoming the preferred transportation choice for mature clients. “Eurail and Amtrak pass travel seems to be on the upswing, particularly amongst the baby-boomer generation, who want to travel without having to worry about driving on the other side of the road, tolls or petrol costs,” she said. She added that Europe is “a piece of cake” for passengers who want to travel around on their own. Overnight trains (with sleepers) are easy to book and use, and train stations are located in easy-to-access locations, so travellers don’t need to worry about finding parking spaces for vehicles as they are already at the destination. Besides Europe, another rising rail destination for Rail Plus is India. The company recently added an eight-day voyage between Mumbai and Delhi, named The Indian Maharaja. “India is unmatched when it comes to colour and excitement, but New Zealand travellers can often find the experience a little overwhelming,” said Thapar. “The Indian Maharaja provides a way to experience the country’s culture and attractions while travelling in comfort.” The journey includes a gala dinner at Udaipur’s City Palace, a jungle safari in Sawai Madhopur, and excursions to the Amber Fort in Jaipur and the Taj Mahal in Agra. The train offers three classes of travel - silver, gold and platinum - with cabins and suites all offering private ensuites. Guests dine at two restaurant cars serving Indian, Continental, Goan, Chinese and Maharashtrian cuisines, and the train also features a bar, a lounge car, a gymnasium, a

steam bath and an Ayurvedic Massage Centre. Prices for the seven-night/eight-day journey between Delhi and Mumbai start from $5950 per person twin share in Silver Class. The cost includes all meals, entrance fees, two jungle safaris, a boat ride on Lake Pichola, a gala dinner in Udaipur or Jaipur, and English speaking guides. ➦ railplus.co.nz

Self drive, river, rail

surfin�

Channel

June 2012

Avalon cruises through Budapest

Recent food and travel programmes are giving a whole new meaning to the phrase ‘channel surfing’. Flight Centre has seen an increase in foodie enquiries in light of the famous BBC chef Rick Stein’s river boating programme, French Odyssey, which has seen the demand for canal boating in France and the UK rise amongst Kiwi travellers. Kerikeri Flight Centre agent Kathryn Trewin said a host of river operators are offering quality voyages that revolve around food to meet this demand. “The foodie aspect of many of the cruises is a huge attraction, particularly those who specialise in using local produce picked up along the journey and that encourage passengers to participate in cooking classes and shopping expeditions as optional tours,” said Trewin. One such example is European river cruise line APT, which was recently inducted into culinary organisation La Chaine des Rotisseurs. The fleet boasts executive chef Primus Perchtold, who has won three gold medals at the European Championship of Culinary Art. APT’s general manager marketing Debra Fox said APT had progressively elevated its standards of cruise cuisine over its 12 years on the rivers. “Our aim always has been to meet and exceed our customers’ expectations towards cuisine,” she said. “We’re doing 28

that with our off-ship choice of included local tours and restaurants which means customers can tailor their experiences and with on-board food and beverage services.” Of course, Trewin said it isn’t just the food attracting clients to river cruising. “River cruising is much more about the destinations and exploring them at a slower pace,” she said. “It is more relaxing and suits those who want to explore from a different viewpoint, without having to worry about arranging transport. It has the added convenience of only having to unpack once and the option of doing as much or as little as you like. “The all-inclusive nature with all meals and sometimes drinks included in the initial price also makes this very easy for travellers.” Right now, Flight Centre’s most popular river journeys for Kiwis are Amsterdam to Budapest, as is the Yangtse River and St Petersburg to Moscow.

Avalon single traveller offers

Avalon Waterways has waived the single fare supplement on more than 30 European river cruises, giving solo travellers the opportunity to save as they explore the continent. The special single traveller pricing applies to 11 different itineraries operating across Europe from June to October this year, with savings of up

to $5059 on a 17-day Jewels of Central Europe cruise from Paris to Budapest, departing July 12, 2012 and now priced from $9477. An eight-day Paris to Normandy Landing Beaches cruise along the Seine departing August 14, 2012 is available from $4467. ➦ avalonwaterways.co.nz

Uniworld last minute savings

Uniworld Boutique River Cruises reminds agents that clients can still take advantage of a selection of 2013 luxury river cruises at 2012 prices for new bookings prior to June 30, 2012, saving up to $3000 per couple. The selection of itineraries includes: Castles along the Rhine; Enchanting Danube; European Serenade; Imperial Capitals of Europe; European Jewels; and Paris and Normandy. Clients choosing to book on Uniworld’s six new itineraries for 2013, including the 13-day Splendours of Italy, can also save taking advantage of preview brochure pricing combined with pay-in-full or early booking savings. Each Uniworld cruise includes all meals onboard with complimentary wine, choice of beer and soft drinks served during lunch and dinner; excursions; lectures and entertainment onboard; and complimentary transfers on arrival and departure days. ➦ uniworldcruises.co.nz

APT river cruising onboard Amabella

CANAL BOATING DO IT YOURSELF!

Eurolynx Travel manager David Franklin-Ross enjoys the pleasures of canal boating in France

River king

France : United Kingdom : Ireland : Germany : Holland Belgium : Poland : Portugal : Italy

• Unique Self Catering Holidays • Accommodation & Transport all in one! • Great for Couples, Family & Friends • Hire Bikes to explore local surroundings • NO Licence or Experience required

2013 Bookings Now Open Get the Boat your Clients want!

Pay 2012 Prices + Great Early Bird Discounts

EUROLYNX TRAVEL

Europe Travel Specialist – Wholesale

P: 09 361 3661 E: info@eurolynx.co.nz W: www.eurolynx.co.nz

June 2012

For traditional narrow boating, Eurolynx Travel manager David Franklin-Ross said England is the core destination for Kiwis, while France is the place to go if clients are after modern canal boats. Other European countries perfect for canal boating include Ireland, the Netherlands, Belgium, Germany, Italy, Portugal and Poland. “Canal boating is suited for families or groups of couples and friends and the berths range up to 12pax,” said Franklin-Ross. “Clients do not need to be experienced boaters, as the handover at the base gives them all the information they need. Travellers can pull up and find a pub to relax in, lounge on the boat with a wine, or visit the village and the countryside. Clients can also include bikes as part of the hire package to explore further.” The boats all come with bedding, towels, linen and galley equipment. Clients need only to walk on with luggage, groceries and a sense of adventure. Pictured above, Franklin-Ross said canal boating is even easier than it looks. “I am the last person on earth you would expect to see behind the steering wheel of a boat. If I can do it anyone can.” Eurolynx Travel has specials on self drive canal boating for the rest of 2012 and savings can be made for 2013, so get in quick.

feature

h u m a n r e s o u r c e s

s o c i a l m e d i a

Is TripAdvisor important to the travel trade? ■ James Hacon is an international speaker, writer and consultant in marketing for travel and tourism. ➥ www.jameshacon.com

June 2012

Late last year, when accompanying a well-known New Zealand wholesaler on a product training trip, I noticed the regular use of TripAdvisor as a tool by travel agents. This being the case, when preparing to present at the conference of a very trade-focussed accommodation group last month, I spoke of how sites like TripAdvisor are equally important to consumers whether they choose to book direct or through the travel trade. One inbound operator who happened to be watching on the day felt TripAdvisor had no place in retail travel selling as it fought against the traditional inbound, wholesale and retail structure of the travel trade. He saw that it was enough for agents that product is being quality audited by wholesalers on behalf of their retail clients. With this in mind when coming to write my column this month, I decided I would do a little more digging and see whether this perception was one that ran throughout the industry. Upon contacting representatives from a number of major retail travel companies, I found that this was a subject that many were simply not prepared to discuss. One large travel retailer informed me their agents just don’t use TripAdvisor, something I know not to be true having witnessed its use first hand in-store. Luckily, I got a more balanced view from House of Travel commercial director Brent Thomas, who said: “House of Travel’s consultants think that user generated feedback is really important, but they need to be confident that the feedback is

reliable. The preference is for feedback from House of Travel customers and other in-house retail and wholesale consultants as the reliability and validity of this feedback is considered to be higher than that provided via TripAdvisor. Having said that the reality is that they are certainly aware of the TripAdvisor ratings for products they are recommending, as a number of their customers will also use TripAdvisor to review any recommended properties.” Travel Brokers general manager Wendy D’Arcy said this was something that she saw as a personal choice of her brokers. The couple that I had a chance to speak to individually were clear that they do often use TripAdvisor alongside other sources when researching on behalf of their clients. My view is that travellers will continue to use review sites whether booking directly online or with a travel agent as an additional tool and safeguard in their planning. With Google recently reporting that 85 per cent of leisure travellers consider the internet their main source of travel planning and that 53 per cent of travellers were planning to increase their comparison travel shopping this year, it is more important than ever for the travel trade to embrace the internet as a planning tool and be working to show the additional value and level of service they can offer in the planning and booking stage. I believe the days of consumers being happy to accept the word of one trusted agent or broker with no other research are very much over.

■ Diane Hallifax Human Resource Advisor Everest Group Limited

Are you guilty of hiding behind technology? In today’s era of electronic communication many of us are using email and text in business as a substitute for face-to-face contact. Flurries of emails are shot out when there should be a face-to-face conversation, or at the very least picking up of the phone. We often hear from employees that they never see their manager, even though they sit in the office next to them, and that instructions and feedback, both good and bad, are communicated via email. To support these views we have seen an example of someone getting fired by email and another example where an employee found out their role had been changed substantially. Employees also tell us that ‘electronic’ communications, particularly when bad news is being delivered, make them angry and frustrated and that has a profound impact on morale and productivity. Conversely, managers tell us that they are too busy to meet with people individually and that it is easier just to ‘flick off an email’, without considering how their employees feel about that. However, it is generally acknowledged that electronic types of interaction shouldn’t take the place of getting out from behind your desk and having face-to-face interactions with employees. So is hiding behind technology something that you are guilty of? And, if

feature

D O L L A R S A N D S E N S E

so, what can you do about it? There are a number of simple changes you can make that will reduce the reliance on technology and enhance personal communication, as follows: • Talk to your team and find out what type of communication they want. For day-to-day information, sharing an email may be acceptable, however if you are planning on making changes to a system or a process a meeting may be the preferred method of delivery. • Determine how individuals would like to receive communications. Some team members may be happy with text messages as a form of information sharing, others may prefer face-to-face. • Make a point of getting out from behind your desk a couple of times a day to walk around and chat with the team. The added benefit of this is that your team may be more willing to discuss any issues or problems they are having at that moment, which could enhance productivity. • Stand by the water cooler. While you wouldn’t communicate bad news in this type of situation, it does provide you the opportunity to give praise for good work. • Initiate informal interactions by arranging regular catch ups or taking individuals out for coffee. • Think about the message you want to deliver and consider the most appropriate way of delivering that message. Sometimes a quick text may suffice. Other times you may need to have a one-on-one conversation. • Ensure that team meetings take place and that important issues are discussed in that forum. Encourage team members to voice opinions and provide feedback on ideas that you present. We know that business leaders and managers are exceptionally busy with heavy workloads but it is critical to remember that to bring out the best in the people you work with you need to let them see and hear you.

Growing the value of your travel business ■ Paul Davies pauldavies@travelaccounting.co.nz www.travelaccounting.co.nz I am a chartered accountant who specialises in the travel industry and I get asked to value a travel business every few weeks. A valuation for a travel business is usually completed using three methods. Firstly, a return on investment method, which asks: if you invest your money in this travel agency what return should you expect from your investment? If it is going to be a risky investment then you will need a higher rate of return. Is it a safe investment? The return can be less. You can work this out for yourself: • Net profit before tax • Add back owner’s expenses and salary • Subtract a “fair” owner’s salary • Arm's length profit Multiply this by an appropriate multiplier taking into account the consistency of earnings, reliance upon owners and continuity of staff, market and economic conditions. This could be between 0 and 5 for a private company. This is the accountants “return on investment” valuation. Secondly, an income valuation method, which is based upon the amount of commission and other income that the business earns. When the new owner takes over they can assume that the income is going to continue to be earned by the business. This method ignores the expenses of the business, because they can be so variable.

This method may be very relevant in a merger. I would use a formula of 30 per cent to 50 per cent of income. Thirdly, a market valuation. This takes into account what agencies have recently sold for in your area. As we are involved in a number of these each year we have this information. The actual sale value of your business will hopefully be somewhere in the range of values predicted by the methods above. There are a number of other factors that contribute to the value of the business: How many customers does it have? Is the agency in constant contact with the customers? Does the business get repeat business? Does the business get referrals? Who are the staff and what do they contribute to the results? Does the business have a database marketing system? Does the business have good reliable systems? What is the owners contribution to the results? How long has the business been around? Can the business run without the owner? Does the business have a brand, a website and unique products and services? What are you buying when you buy a travel business? You are buying substantially goodwill because there are not many tangible assets. To improve the value of your business it is best to plan carefully to groom the business for a sale. It takes time to put in place all the factors that are necessary to generate the best results.

June 2012

Party Pix

Aloha Down Under

The Hawai’ian spirit was brought to Auckland recently with Hawai’i Tourism Authority’s Aloha Down Under, which took place at the Hilton.

Jo Kennedy, Air New Zealand, and Steve Tanner, Hawaiian Airlines

Jenna Servantie and Maria Horrocks, Air New Zealand Holidays

Leehane Stowers (l) and Ole Maiava (r), Auckland Tourism, Events and Economic Development, and Jill Gardner, Hawai’i Tourism Authority (middle)

Robin Harlow, Aqua Hotels and Resorts, and Maria Nowak, Green Lite Travel

Darragh Walshe, The Walshe Group; Keli’ihoalani Wilson, Hawai’i Tourism Authority; and Bridget Fogarty, House of Travel

Louise Sutton, Infinity Holidays, and Jon Gwin, House of Travel

MEETINGS 2012 The biggest MEETINGS event ever was held at Auckland’s SkyCity recently. For two days suppliers and operators promoted themselves to 665 professional conference organisers and decision makers from around the Pacific and South East Asia.

June 2012

Peter Doherty, Choice Hotels, and Blair Chalmers, Kingsgate Hotel Rotorua

Dunedin’s rugby boys were out in full force Nathan Harrison, SkyCity, and Katie Wright, Crown Plaza Auckland

Trish Ingram and Denise McRae, Accor Hotels

The Canterbury stand

Steven Bayliss and Josephine Hutton, The Langham

PAnorAmA | ViStA | ViSionAry | ArtiStry ii | EXPrESSion

2013 AVALON OPEN FOR SALE We are excited to announce the arrival of Avalon Vista and Avalon Visionary in May 2012. PLUS we’re building 2 NEW suite ships Avalon Artistry II and Avalon Expression for 2013. With 5 suite ships here’s 5 Suite Facts to kick-start your 2013 Avalon sales. 2013 EUROPE

EARLYBIRD SPECIALS

SAVE $1300

SAVE $650

SAVE $400

Book select 2013 Avalon Waterways European river cruises and SAVE $1300 per couple.

Book ANY 2013 Avalon Waterways European river cruise and SAVE $650 per couple.

Book ANY 2013 Avalon Waterways Exotics river cruise and SAVE $400 per couple.

PER COUPLE*

FIVE

FOUR

THREE

TWO

SUITE SHIPS

DINING OPTIONS

EARLYBIRD DEALS

FULL DECKS OF PANORAMA SUITES

FIVE SUItE ShIPS

INTROdUcINg 2 NEW sUITE sHIps

OUR 4 dIsTINcT dININg OpTIONs

Avalon Artistry II Avalon Expression

Panorama Bistro A La Carte Dining Room Sky Bistro Club Lounge

As a result of the success of the Panorama, Vista and Visionary, they will be joined by another two new suite ships in 2013, enhancing what is already the most modern fleet in Europe and offering the highest standard of river cruise available.

With Avalon, cuisine is part of the journey. Avalon makes mealtime a wonderful part of the adventure with the type of variety and choice your clients will truly savour.

OuR SuITE SHIP FLEET New! New!

inspired BY YOU.

CRUiSing On thE DAnUbE AnD RhinE

cONsUMER sAVINgs

pANORAMA sUITEs

sAVE $1300 per couple*

Wall-to-wall panoramic windows open to create a unique Open-Air BalconySM

Avalon Artistry II Avalon Expression Avalon Vista Avalon Visionary Avalon Panorama

Sample itineraries include:

MAgniFiCEnt EUROPE 15 days between Amsterdam and Budapest

From $6426 pp twin share (Cat E) departing 30/10/2013

ROMAntiC RhinE 8 days between Zurich and Amsterdam From $3282 pp twin share (Cat E) departing 03/11/2013

www.avalonwaterways.co.nz

When you book select 2013 European river cruises

sAVE $650 per couple* When you book ANY 2013 Avalon Waterways European river cruise.

sAVE $400 per couple*

When you book ANY 2013 Avalon Waterways Egypt or Asia exotic river cruise or Galapagos Islands small-ship cruise *see website for details

ONE

NUMBER TO CALL

0800 456 287

2013 Avalon brochure out now

Start booking Avalon river cruises today www.globusfamily.co.nz/onlinebookings

www.avalonwaterways.co.nz

Innovative design with 30% more cabin space than industry standard, our suite ships feature two whole decks of all-suite accomodation.

The friendliest smiles in the Pacific await you

FREE Meals..FREE Drinks..FREE Headsets..23kg Baggage allowance..

Every Passenger, Every Flight 00 Ask about our agents $$199.00 airfares

and take take a friend for the same fare ( Taxes not included.)

airvanuatu.com airvanuatu@airvanuatu.co.nz www.vanuatu.travel

The ONLY airline offering convenient middle day arrivals and departures at Auckland every Wednesday and Saturday ensuring connections to and from all NZ domestic airports. We know our place better than anyone