NZ Traveltrade February 2012

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Volume 40 Issue 19

Queensland looks on the bright side

Take a peek at South America

Eastern Ease in Europe PLUS Industry columns, trade news and party pix

contents

AROUND TOWN 3

Party pix

5

Noosa International Food and Wine Festival

Subscribe online today www2.mediaweb.co.nz/shopping MONTHLY MAGAZINE OF THE TRAVEL INDUSTRY $5.50 | FEBRUARY

VolUmE 40 IssUE 19

NEWS 5

Contiki could rock your world

6

Christchurch

8

ITOC puts tourism at the forefront

Queensland looks on the bright side

Eastern Ease in Europe

PROFILE

12

Take a peek at South America

PLUS Industry columns, trade news and party pix

10 Wendy Matthews ❑ I would like to subscribe to

DESTINATIONS 12 Discover something new with Atiu

A hidden gem in the Cook Islands 14 Weathering the storm

Queensland operators batten down the hatches

for

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20 Treading carefully in South America

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25 Eastern Ease

We find out why Russia and Eastern Europe top Kiwi wish lists this year

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February 2012

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editorial Hilton Surfers Paradise

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Tony Webber made headlines earlier this year when he suggested in the Sydney Morning Herald that airlines should charge heavier passengers more because their additional weight had implications on fuel consumption.

Webber, a former chief economist for Qantas, said: “the fuel burnt by planes depends on many things but the most important is the weight of the aircraft. The more a plane weighs, the more fuel it must burn. If the passengers on the aircraft weigh more, the aircraft consumes more fuel and the airline’s costs go up.”

He pointed out that airlines carefully analysed, isolated and dealt with factors that contributed to increased fuel costs and even took such measures as making meal trollies out of lighter material, putting less paper in the front pocket and washing planes more to reduce friction. However, they did not address the people problem because they were “scared of the backlash”.

You only needed to see a fraction of the comments spawned by his column to see the PR nightmare haunting airlines that even dreamed of a “fat tax”.

I must admit, it is hard to argue with the numbers when he uses an A380 as the example.

“If the airline flies three times a day to London the cost of carrying two extra kilograms per person is about $1 million per year. This cost represents around 13 per cent of profit if the airline only clears $10 per passenger from the route.

I touched base with the Commerce Commission to get their take on it.

While it was not an area they were prepared to comment on directly, they did say that any tax or surcharge must be adequately disclosed – a basic provision of the Fair Trading Act. The Human Rights Commission said

that in the eyes of the law obesity is preventable and therefore not grounds for discrimination claims.

So, what about the airlines themselves? Non-surprisingly, many won’t/can’t/don’t want to comment but I did chat with a couple.

Angela Hallet from Aircalin said the situation was dealt with on a caseby-case basis but for passengers own comfort and security the airline did recommend larger passengers buy a 1Xtra economy seat.

“If they have not purchased an extra seat and cannot sit in an economy seat, we will try to accommodate them with a free seat next to him/her. If economy is full we would upgrade to business class subject to availability.”

Phil Boeyen from Airasia said, from a safety point of view, lap belt extenders were provided where required for larger guests.

“AirAsia X guests can book an extra seat if they believe that will give them the comfort they need for their journey. AirAsia has no plans to implement a charge for larger guests.”

However, if the numbers are in support and the law is behind it, when will airlines have their hand forced?

With a growing nation and shrinking profit margins is it only a matter of time before something gives?

Send me your thoughts rebeccae@ medaiweb.co.nz

Rebecca Emery NZ Traveltrade editor Email: rebeccae@mediaweb.co.nz Phone: 021 667 377 facebook.com/nztraveltrade

Party pix The Qantas team in New Zealand recently welcomed Rohan Garnett to the role of regional general manager New Zealand and Pacific Islands, introducing him to the Kiwi travel industry at the Hilton Auckland.

A Michelle Weir, Qantas; and Gordon Bayne, Mondo Travel

C

B Mick Cottrell, Jetstar; Lisa Li, China Travel Service; and Peter Clark, Photographer

C Andrew Olsen, TAANZ; A

Jacqueline Bingham, APX; and Darryl Park, Mondo Travel

D

D Shirley Field, Qantas; Peter Clark, photographer; and Rohan Garnett

E Paul Schoffelmeer, Mondo Travel; Patrick Werten and Andrew Olsen, TAANZ

B

E

Take the Puzzle out of EUROPE, UK & IRELAND Let Us Piece Together The Itinerary

Eurolynx Travel Ph: 09 361 3661 or Email info@eurolynx.co.nz

February 2012

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news

AsianFoodTrail

Asian Food Trail

February 2012

Eat your heart out The Noosa International Food & Wine Festival has been rebranded to stir up global interest in the event.

Featuring internationally renowned chefs in addition to local suppliers and personalities, the hotly anticipated event has been extended an extra day from May 17 to 20, has a range of 4

fresh new events and is being heavily promoted internationally to attract new audiences.

Local restaurateur and festival director Jim Berardo recently visited New Zealand to promote the event to media and trade in partnership with Tourism Queensland. Berado said the event has evolved into a world-class event in just eight years.

“The festival originated to acknowledge and promote Australian produce, wine and talent. Now Australia has a real presence in the world of food and wine and we want to recognise this by including overseas talent,” he said.

New highlights of the festival include Maggie Beer and Simon Bryant combining forces with the Queensland Arts Orchestra along with Jane Rutter and Guy Noble in The Cook, The Chef and The Orchestra for the Gala Concert and Dinner.

Molecular gastronomist and “Demon Chef ” Alvin Leung of Bo Innovation in Hong Kong and Davide Scabin of Combal Zero in Turin Italy will both participate in the Qantas “Best Dinner in the World” event.

Three inspirational women Stephanie Alexander, Nicki Reimer and winemaker Jane Ferrari discuss food wine and their colourful career paths at a special Westpac Ruby Luncheon.

An expanded program of Hinterland Food Trails this year will include a lunch visit accompanied by a string quartet and a mini farmers market.

The Village Wine Marquee will feature some of Australia’s best wine maestros presenting tastings and sharing their extensive wine knowledge.

For something a little different, the

Cooking demo

International Riverside Marquee will showcase three picnic lunches over three days celebrating France, Italy and Asia.

The festival will also be jam packed with talks, cooking competitions, special dinners and live performances from Anthony Callea and Jessica Mauboy on Friday, the Martini Club and The Fabulous Singlettes on Saturday and Audio Vixen and the sensational Sneaky Sound System closing the show on the Sunday.

Tickets start from A$65 (adult) or A$20 (child under 13) per day. A weekend gold pass costs A$315 and includes VIP admission for Friday’s welcome cocktail party, Saturday and Sunday with entry to hospitality pavilions and preferential concert seating. Tickets purchased before April 1 receive a 10 per cent discount. ➦ www.noosafoodandwine.com.au

Contiki could rock your world

Waikiki

Hawaii for sale

➦ www.mahalomonth.com

➥ www.contiki.co.nz/agents

Every* Contiki you sell between now and the 16th March 2012 puts you one step closer to...

rocking your way around the world!

February 2012

Hawaii Tourism is looking forward to treating the trade in Mahalo Month after a bumper year.

Maholo Month, which runs April 1 to May 31, provides trade with special rates and offers from Hawaii’s travel industry including discount airfares, accommodation and touring options. It is an opportunity for agents to experience Hawaii first-hand and see how much it has to offer the growing number of consumers interested in visiting Hawaii.

There has never been a better time to get to grips with the destination; Around 23,000 Kiwis travelled there in 2011 an increase of 23 per cent.

Local tourism board representative Darragh Walshe said the strong Kiwi dollar has helped stimulate demand and Air New Zealand has come to the party putting a larger aircraft on the route during the peak season of July to September.

During Mahalo Month, reservations for accommodation, tours or attractions must be made directly with the participating Hawaii visitor industry partner.

Travel professionals must download a Mahalo Month for Travel Professionals card from the web site to present along with a business card or company authorization letter and a valid picture ID to receive the Mahalo Month special rate.

The Coachella festival in California will be the 2012 destination for Contiki Holidays’ Rock Around the World agent incentive.

The top five Kiwi agents will travel to Indio, California in April for a huge line-up including The Black Keys; Dr Dre & Snoop; Radiohead; Pulp; Florence + The Machine and more.

They will also experience an exclusive Contiki USA tour visiting Los Angeles, Palm Springs, Paso Robles, Santa Barbara, San Francisco, Lake Tahoe and Las Vegas. Return airfares are included.

Every Contiki booking made up until March 16 (must be of six days or more and for travel in 2012) takes agents closer to scoring one of the five sought-after spots.

Contiki’s Rock Around the World has been taking top agents to the big gigs for over 15 years with past events including the U2 and Snow Patrol in Toronto, the Rolling Stones in Istanbul, Madonna in Dublin, the Red Hot Chilli Peppers in San Diego and the Black Eyed Peas in the Canadian Rockies. Last year’s winners attended London’s iconic V-Festival in September.

*For full entry terms and conditions visit contiki.com/agents and log in to the exclusive agents only area

5

news Addington Coffee Co-operative on Lincoln Road, Christchurch

New crisis for Christchurch

February 2012

Christchurch tourism is finally bouncing back after last February’s earthquake but a lack of accommodation is stifling progress.

Hayley Barnett finds out how the city is dealing with the challenge.

When the central city of Christchurch crumbled in last year’s magnitude 6.2 earthquake, so too did its burgeoning tourism industry.

International visitor nights nearly halved in the month following the earthquake and only started to pick up in November.

“The market we’ve been struggling with the most has been Australia ,” said Christchurch and Canterbury Tourism chief executive Tim Hunter.

“It’s probably symptomatic of the fact they were saturated with media when the major rescue operation took place.

There was something like 72 hours of live footage of the rescue operation so that, coupled with aftershocks reported frequently in Australia, hasn’t helped. It has certainly shown up in our tourism stats.”

Last year, with Australian visits down 30 per cent, Tourism New Zealand devised a $1.2m promotion to entice Australians. The campaign focused on the great South Island roadtrip and started at the end of September, running for five months. “[The campaign] actually produced very good online results and November arrivals leapt up from 6

-30 per cent to -18 per cent so it is definitely heading in the right direction,” said Hunter.

Hunter said independent travellers are returning faster than group travel, mainly because the city is able to cater for that market and not the other.

“Once we had 35 hotels and now we only have 13,” said Hunter. “There is an urgent need to build new hotels there’s no question about that.”

As a result of the shortage, Christchurch has lost around 90 per cent of its Australian and European coach tours, and where the city usually attracts groups from China this time of year, numbers have fallen flat.

“They need hotels. They’re not happy to stay in motels because it’s just too hard to organise large groups of people,” said Hunter.

And while independent travellers are making a comeback, the backpacker market is still dwindling.

“A year ago we had 2300 backpacker beds in Christchurch. Currently, we have 800. A lot of the big backpacker properties were badly damaged in the earthquake so companies like Kiwi Experience and Stray are no longer organising overnight accommodation as part of their New Zealand touring packages and that is costing us quite a few bed nights.”

On the upside, three hotels are coming back online this year, adding around 900 rooms. Last week, Latimer

Hotel began construction in Latimer Square, which will add 124 rooms.

“There are a lot of things investors are waiting on, one is to see the city plan approved so the planning criteria is clear in terms of where they can build a hotel and what sort of building codes apply etc.”

The central city plan needs to be approved by the Canterbury Earthquake Recovery Authority (CERA), which Hunter expects will be another two to three months.

One market that has grown over the last year is Malaysia.

“Malaysian arrivals to Christchurch have increased by around 450 per cent since April when AirAsia started flying here,” said Hunter. “In fact, the extra Malaysian visitors alone account for a third of what we’ve lost out of Australia.”

He said Malaysian travellers are high spenders and stay 11 or 12 nights.

“That’s a lot better than some of the markets out of North Asia like Korea, China and Japan,” said Hunter. “So even though it has been very difficult we’ve actually seen some rays of sunshine.”

Surprisingly, the earthquake itself has generated significant interest from rubberneckers.

“Looking at the damage is hard for local people but people from overseas find it extraordinarily interesting in a strange way,” said Hunter. “Some of the sightseeing companies have

redesigned their sightseeing tours and acknowledged the fact that the city has been transformed by an earthquake. We often get good feedback in the way they have been sympathetically and factually telling the story.”

Hassle-Free Tours owner Mark Gilbert said visitors want to get an understanding of what has actually happened and what the situation is like now.

Hassle-Free Tours operate a Christchurch sightseeing tour called Discover Christchurch, which takes visitors around the city on an open double decker bus.

“The earthquake is always going to be a big part of our city tour so we try to focus on the plan for the rebuild of Christchurch and tell the story of how the city is being put together, and also to show how people have carried on with life,” said Gilbert. “The story changes on a daily basis, so our guys are constantly doing research to get accurate information about the how many earthquakes we’ve had and what’s being built.”

While hotels slowly rebuild, the restaurant and entertainment precincts have wasted no time getting up and running. New areas such as the trendy and appropriately named

Re:Start development boasts over 30 retailers on Cashel Street. Shipping containers pop-ups provide a creative twist and inject some character into the city’s new meeting area.

“We’ve had great feedback in terms of the Re:Start mall,” said Hunter. “As a lot of the city gets taken down, this has the potential to spread and we can open up more areas for potential bars and restaurants. It’s a really essential stepping stone to the future city that we have planned and it’s important that we’ve got something in the central city that’s modern, creative and new, and is still a bit of fun.”

As locals avoid the Red Zone,

CONTINUED PAGE 8

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PAGE 7 CONTINUED

other new social hubs are emerging around the city like Addington Coffee Co-op and Black Betty.

Meantime, Christchurch nightlife has been rejuvenated with bars such as Revival, Cargo and Volstead Trading Company.

However, Hunter said they still have a long way to go.

“The central city area is fun by day but it’s empty by night. It’s

about getting a precinct of bars and restaurants that people find are truly entertaining.”

Despite the lack of inner city nightlife, Christchurch’s renewed entertainment areas has caught the attention of travel guide specialist Lonely Planet, who recently named Christchurch as one of New Zealand’s most exciting cities.

They also recently released a free

advance Christchurch chapter from its forthcoming New Zealand travel guide.

“Lonely Planet is a brand that provides unbiased opinion so it is particularly important for us and it will help to bring the market back,” said Hunter. “Hopefully it will bring in those people who don’t feel they always need hotel accommodation because we have plenty of options in other categories.”

ITOC puts tourism first

February 2012

An upcoming name change for the Inbound Tour Operators Council (ITOC) aims to remind tourism operators they are part of New Zealand’s number one export industry.

ITOC will become Tourism Export Council of New Zealand on March 1.

“Some members of our industry fail to see the link to tourism being an export industry and we hope to change that,” said ITOC chief executive Lesley Immink. “With tourism as an export industry, the product and service is purchased by non-residents but experienced here.

The word ‘inbound’ confuses the issue.”

It is also hoped the inclusion of the words ‘tourism and export’ will help local and national government understand the economic value of the industry, and increase public appreciation of the employment opportunities it offers local communities.

A decade ago, when the Inbound Tour Operators of Australia changed its name to the Australian Tourism Export Council, tour operators finally realised they were part of the tourism export industry and were proud of that. ITOC hopes to achieve similar objectives 8

Chief executive Lesley Immink and president Martin Horgan

with New Zealand operators.

As part of this year’s rebrand, the Tourism Export Councils new website

- www.tourismexportcouncil.org. nz - will go live on March 1. New features will include an electronic directory book, a member of the day promotion and ability for members to list positions available.

The organisation also plans to initiate a youth leadership national development programme designed to motivate and inspire new industry members, and help them develop business knowledge and networks.

They will be matched with industry mentors who will share their experience and knowledge.

“ITOC needs to re-energise itself, step up as the private sector of the industry and demonstrate its leadership capability. The name change is the first step towards doing that,” said Immink.

ITOC was founded in 1971 and represents 250 inbound tour operators and product suppliers throughout the country who package, distribute and market New Zealand tourism products and services internationally.

Globus giveaway Clients can scoop big prizes as part of the Great Globus Giveaway.

Travellers can choose between a free digital camera, an iPod touch or an e-book reader when they book eligible itineraries from the Globus, Cosmos and Avalon Waterways range of 2012 holidays.

On offer until March 31, or until sold out, the Great Globus Giveaway offers one gift per couple for any booking of 12 days or more with Globus or Cosmos, or any river cruise of eight days or more with Avalon

Waterways. Single travellers receive a $100 book voucher.

The offer covers dozens of holidays worldwide including Europe, North America, South America and Asia.

Popular tours include the Globus Italian Mosaic, a 13-day journey through the great cities and landmarks of Italy priced from $3779 per person twin share and the Cosmos itinerary Spain, Portugal and Morocco a 15-day

adventure traversing the Straits of Gibraltar priced from $2280 per person twin share.

River cruises include Avalon Waterways’ French itinerary Burgundy & Provence, an 11-day journey on the Rhône priced from $4276 per person twin share.

Prices and offers are subject to availability and conditions apply. ➦ www.globusfamily.co.nz

THE GREAT GLOBUS GIVEAWAY Book your clients on any Globus or Cosmos tour of 12 days or more OR Avalon cruise of 8 days or more and they can choose one of these premium gifts.(one per couple)

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*Terms & conditions: Offers are not redeemable for cash and are based on one product per couple. Single travellers receive a $100 bookstore voucher. Offer applicable on Globus or Cosmos tours of 12 touring days or more (can combine more than one tour to make up the 12 days) or Avalon Waterways cruises of 8 days or more. Touring days does not include pre or post accommodation. Chosen gift MUST be advised at time of booking (before deposit is paid) otherwise a Digital Camera will be supplied. Gift will be sent out with tour/cruise documentation approx 8 weeks prior to departure providing full payment for the booking has been received. Giveaway promotion valid for new bookings only made between 18/01/12 – 31/03/12 or until sold out. Numbers are limited and offer is subject to availability – See website for product specifications, further details and full terms & conditions. Deposit of non-refundable, non-transferable $250 per person/per tour and $500 per person/per cruise is required within 14 days of reservation or by 31/03/12, whichever comes first. Not valid for groups and not combinable with any other offers except Early Payment, Second Tour Discounts and Journey’s club repeat traveller discount (must be a member at time of booking). Valid for singles – single supplement applies. Offers may be withdrawn or amended at any time.

9

profile

Of course, for Matthews, it hasn’t all been the Eat, Pray, Love experience most women dream about. Setting up a business in a foreign country means cultural and communication barriers pose big challenges, but Matthews won’t let anything get in the way of her Balinese dream.

What made you decide to pack up and move to Bali?

February 2012

Bali escape When Wendy Matthews first discovered Bali, she knew she had found a home away from home.

She returned many times, always dreaming about the ways she could leave her busy, hectic lifestyle and settle on the island paradise for good.

“It wasn’t just because of the weather and the beauty of many parts of Bali, but also because the Balinese people have this amazing sense of spirituality,” explained Matthews.

“They just move about giving out this incredible sense of calmness and kindness, and I thought, ‘that’s something I could definitely have more of ’.”

Matthews recently settled on a plan, taking her dream one step further. She left behind her life as an 10

Auckland barrister to move to Ubud, Bali to provide women like herself with wellness and relaxation in a tranquil paradise.

In April, Chintamani (meaning magical, wish-granting jewel) Retreat and Spa will open exclusively for women who, like Matthews, are looking to take time out from their busy lives.

The all-inclusive offering of accommodation, transfers, gourmet food, tours, health treatments and activities is under one flat fee meaning guests can relax without worrying.

“It’s the kind of place that focuses on balance, where you can take yoga classes and eat healthy cuisine but no one will stop you having a cocktail at the end of the day.”

The decision to move to Bali came after a lot of soul searching. Whilst I love New Zealand it really felt like the right time to make a change in my life.

I have been a working mother, raising my three children (now 24, 20 and 17) whilst working as a barrister, and now that the youngest has turned 17 it really felt like it was time to focus on what I wanted to do next. The barrister role fulfilled two needs; to satisfy my analytical brain and to pay the bills, but there was always a part of me that felt like I wanted to be involved in something more for the soul. It’s been such a stressful and busy role juggling the corporate world and family life that I’m ready for a role which taps into the other aspects of my personality.

How did the idea for Chintamani develop?

We came up with numerous ideas from importing through to opening a cafe/restaurant, however neither of us had any experience in that area. The retreat idea seemed like the perfect fit and meant we could actually spend more time enjoying and experiencing Bali life. There are already a number of gorgeous resorts which cater for couples, which is great if you’re looking for a romantic holiday but what if you just want to relax? So it got me thinking about where you would go if you were on holiday with your mother or your sister, or with a friend. Apart from the obvious generic resorts like the Sheraton or Club Med, there didn’t appear to be any boutique ones for this market. So that is how the idea developed. Then in the past 18 months I did further research to find the perfect property.

What sort of client does Chintamani suit? What does it offer and how does it set itself apart from other health retreats?

Chintamani will appeal to all women, from solo travellers, to girlfriends looking for a special holiday, to mums and daughters, or sisters wanting a little pampering and time together.

It’s an intimate retreat tailored for privacy. It’s been designed by women for women. We are just so busy these days, working, raising families, climbing the corporate ladder, doing the double shift that we often forget to stop and do something for ourselves.

And that is where we step in.

How hard do you expect the transition will be from working as a barrister to running a retreat?

It will certainly be a change from the usual rat race of the corporate world, but one that I’m very ready for. As a lawyer and as a mother I’m used to juggling, and I’m also well practiced at having to consider every detail of a situation so for this role it’s very similar. In setting up this retreat there isn’t one element we haven’t put considerable thought into, to ensure our guests have the very best experience possible.

What were some of the challenges in opening this business and how did you approach them?

What advice would you give to someone who would like to set up a business in a different cultural environment?

Do your research first. And if Plan A and B don’t quite work out, always have another approach up your sleeve. Sometimes the way you would approach things in your culture isn’t the best approach in another. Talk to as many people as possible and never give up on your end goal.

What motivates you?

People, my children, setting goals and going that extra mile. I love helping and making people happy. It brings such satisfaction to see the smile on someone’s face.

What are your goals for the future?

Watch this space! For now my focus is ensuring I give every guest at

Chintamani a truly special holiday.

What do you enjoy doing outside of work?

My lifestyle has been so hectic and busy for so long there is not a lot of time ‘outside of work’. However, I do like to spend time with friends and my family, to travel and I love to ski.

I also practise yoga as much as I can.

But like many women, I just love it when I can squeeze in a bit of much needed pampering.

Do you have any guiding principles?

Learn from your mistakes, listen to advice and do your research. On a personal level, try and do a stock take on your life every now and then.

Have a think about what it really is that makes you happy and where you think you want to head. And keep adding to that list. Never stop growing and learning. And, of course, when you need to recharge come and visit us at Chintamani.

To celebrate the opening of Chintamani, the resort is offering a two-for-one special for all bookings April 22 to 29.

➥ www.chintamani.com.au 11

February 2012

The laws of Indonesia are somewhat different to ours, so that was the first challenge. Luckily as a lawyer I know how to research and find answers to the questions I had about the possibility of a foreigner setting up a business in Bali. Then there was the difference in cultures. In New Zealand as a professional woman I do not have any problems making myself understood and you could say I have high expectations in relation to people behaving professionally in any industry. In Bali, I have had to figure out how women doing business are viewed and the role or place of women in general is seen, and then

adapt accordingly - or get them to shift their views too.

The language barrier has been a struggle at times, too. Most Balinese do speak English but not a lot and there has been times when something that would take an hour in New Zealand has taken considerably longer to achieve in Bali.

ATIU

Discover something new with Atiu A B As the plane descends upon the island of Atiu, located in the Cook Islands, it looks to be covered in thick bush and not much else. But Atui holds many secrets, all of which will be revealed upon exploring its dense jungle.

February 2012

The Cook Islands is most commonly known for its main island of Rarotonga where clients can expect white sand beaches and an array of resorts, bars and restaurants, all catered to the Western tourist.

Now, an increasing number of tourists are looking for a different side of the islands and nothing is more unique than the island of Atiu.

A forty-five minute plane ride from Rarotonga, Atiu is made up of thick jungle, secluded beaches, dark caves and is now a thriving bird sanctuary, but a big part of the island’s charm is its people. With a population of around 500, Atiu is made up of five villages and has become famous for its local arts community and delicious coffee.

A Andrea Manske-Eimke shows off some of Atiu’s amazing caves

12

Bird is the word Local guide George Mateariki, otherwise known as Birdman George, is the perfect host to show off Atiu.

Having been born and raised on the island he picked up his love of birds from his grandparents who were avid bird watchers and protectors.

As Atiu is one of the few islands in the Cooks that has not been invaded by the ship rat, two endangered birds have been introduced to the island. In 2001 and 2003, 30 kakerori (Rarotongan flycatcher) were released onto Atiu and are now booming. Birdman George was employed by the Takitumu Conservation Area to look after these birds as part of the recovery programme when the birds were reduced to 29 on Rarotonga in 1992.

In 2007, 23 kura (Rimatara lorikeet) were introduced and now the species boasts around 92.

The bird population of Atiu remains largely trouble free, although Birdman George mentioned a bounty

B Birdman George arranges a snack

of $4 on the head of a myna bird, population 2000.

George offers a Birdwatch Tour and Eco Tour, both for $40 each per person. The Birdwatch Tour lasts three hours and shows off the islands’ thriving bird population. The Eco Tour includes ancient trails where George shows clients different types of plants and their uses, the beaches, a picnic and the birds. This tour lasts between four and five hours and includes a picnic from the land and from his family’s earth oven.

Cave dwelling Other tours on offer on the island include Atiu Tours’ Kopeka Cave tour ($30) and the Burial Cave tour ($25).

The Kopeka caves are home to the Kopeka bird which clients will learn about after walking for 30 minutes on a challenging trail into the caves.

Advise them to take their swimwear to enjoy a candle-lit swim in the artisian cave pool. This tour takes three and a half to four hours.

C Colourful designs at Atiu Fibre Arts Studio

D The pool at Atiu Villas

D E

C

F

G H

On the Burial Cave tour clients will walk the route taken by hundreds as they walked to their death. They can enter the burial cave and see their final resting place and remains. The tour takes about one and a half hours.

Another tour by the same company is the Discovery Island tour ($40) which takes clients along hidden tracks to discover many white sand beaches.

They will learn of the people of Atiu, their history, customs and about the conservation programmes. Lunch is included with a tropical picnic.

For more information, visit atiutoursaccommodation.com Coffee beans and art Juergen Manske-Eimke has been farming and roasting Arabica coffee on Atiu since 1984 and offers two to three-hour tours of the factory ending in a coffee tasting session at his wife Andrea’s fibre arts studio down the road.

Andrea’s colourful contemporary creations sit alongside her handmade

Where to stay Accommodation on the island varies from budget to comfortable, and most of the providers have maintained a certain rustic charm in line with the island itself.

Atiu Villas The most comfortable (and also the most expensive) is Atiu Villas. Made up of six self-contained villas, the property is surrounded by forest and also boasts a tennis court, restaurant and pool. Villas start at $180 and can accommodate families of six.

Clients can also hire scooters, bicycles and cars here.

Atiu Bed and Breakfast This is a four-bedroom homestay with

F Birdman George and HOT’s Bridget Fogarty

G Some homebrew in Atiu

three bedrooms available for visitors.

It is located on the outskirts of Areora Village in a quiet, rural setting. Clients can book the two-course evening meals or alternately self cater. It is $50 per night per person and airport transfers are $20 each.

Kia Orana Bungalows These bungalows are modest but practical with orchard and distant sea views. Each unit is $80 per night.

Clients who stay five nights will only pay four. They offer airport transfers for $20 per person.

Taparere Lodge Each of the units at Taparere Lodge have an Atiu feel about them. The owner decorates the rooms with her own textile creations. Each unit is $95 per night and airport transfers are $20 per person.

Traveltrade journalist Hayley Barnett travelled to Atiu courtesy of Air Rarotonga and Cook Islands Tourism.

H Taparere Lodge owner Paiere Mokoroa

13

February 2012

E Kia Orana Bungalows

jewellery all for sale. Her artworks combine Cook Islands traditional knowledge, skills and materials with new techniques and inspiration.

For more information, visit www.atiufibrearts.com and www.atiu-coffee.com

queensland

Weathering the storm Hilton Surfers Paradise

February 2012

Queensland took a battering from the wild weather of 2011 and the hits kept coming as floods struck western areas including St George, Charleville, Roma and Mitchell this February.

However, the regional tourism boards remain optimistic despite the deluge.

Tourism Tropical North Queensland (TNQ) director of sales and marketing Brian Hennessey said the support of Flight Centre, House of Travel and Air New Zealand post cyclone had been outstanding.

“Last year was an example of how the tourism board and wholesalers can work together to get results,” said Hennessey.

He is the first to admit there is no “fantastic solution” on the horizon but hoped pent up demand from the Kiwi market would bring in big business.

“The strong Australian Dollar has made it tougher for retail trade in New Zealand but Australia still offers good value. Trade have worked hard for many years to keep prices at a level that enables Kiwis to experience it.”

He said the introduction of Jetstar on the AucklandCairns route had stimulated demand, although the flights were only seasonal at present. Air New Zealand and Virgin also offer competitive pricing.

To leverage the increased demand, the tourism board is keen to branch out beyond the traditional newly wed and nearly dead markets to attract new clientele with short-term tactical campaigns. Hennessey said TNQ was well suited to families with kids who are slightly active 14

Room81, Sofitel on Broadbeach

Queensland’s Ocean Swim Series

Caloundra

Mooloolaba

Photo Credits || Caloundra, Mooloolaba: Sunshine Coast Destination

February 2012

and adventurous as well as the empty nesters who liked apartment-style accommodation.

“It is important to widen our appeal to include the family market, particularly those with kids aged 9-16 who have done the Gold Coast and are after something more active. The TNQ environment is more exciting than theme parks rides; visitors can get out to the [Great Barrier] Reef diving, walk in the rainforest or have an outback experience.”

Hennessey said the Aboriginal attractions were another key element of the destination’s appeal.

“Kiwi travellers are in tune with local indigenous communities around the world and are interested in local customs and how people operate. There is a lot of indigenous product in the region that adds to the experience.”

In more positive news, major projects are underway across TNQ including the Cairns Entertainment Precinct development, waterfront revitalization, hotel upgrades and investment in Cairns Airport.

Sunlover Reef Cruises has invested A$700,000 in refurbishing 400-seat vessel Tropic Sunseeker. The upgrade includes a freshly painted exterior, new windows, carpet, seat coverings and engine.

Tropic Sunseeker is an air-conditioned catamaran that departs Cairns daily bound for an outer reef pontoon at Moore Reef. It is also available for private charter.

Meanwhile on the Sunshine Coast, a combination of trade and consumer marketing helped to stabilize the Kiwi 15

February 2012

Palazzo Versace, Gold Coast

market during a difficult year.

“In New Zealand we partner with Tourism Queensland and trade partners to deliver campaign activity prior to key booking periods and support the Flight Centre consumer expos,” said Sunshine Coast Destination CEO Steve Cooper.

“We also undertake consumer direct activity such as our Spin to Win campaign – where we gave away a Sunshine Coast holiday a day for 14 days – and the current Destinations Magazine and Whitcoulls promotion.”

Cooper said trade and consumers were well versed in selling and booking the destination with coastal precincts Mooloolaba and Caloundra continuing to sell well.

“Noosa continues to offer a strong calendar of events which also drive visitation throughout the year such as the Noosa Triathlon and the Noosa International Food and Wine Festival.”

Also popular are the iconic attractions Australia Zoo, UnderWater World, Ginger Factory, Big Kart Track, Aussie World and Eumundi markets.

Cooper said the Sunshine Coast offered a very different type of holiday to the Gold Coast and it was important to pitch it correctly to clients.

“Visitors tell us that we are more laid back and focus more on our natural assets and experiences, so really the destination is best sold in its own right. Having said that, with Brisbane as the current gateway, the opportunity to mix a city culture experience with a natural coastal one is a great way of getting a twofor-one holiday. With so many world class sporting events, exhibitions and theatre shows it makes sense to experience these in Brisbane before or 16

after a visit to the Sunshine Coast.”

Going for Gold Even the Gold Coast felt a pinch last year with the Rugby World Cup impacting the number of Kiwis heading over.

Gold Coast Tourism regional director Sam Cameron said her focus this year was on trade training, tactical messages in conjunction with suppliers and making the most of events.

“We are working with sports wholesalers to package unique events that show another side of the Gold Coast including the Gold Coast Marathon, Sevens and V8 Event,” said Cameron.

She said 2012 was looking promising thanks to great support from partners, $699 sales and lots of interest from consumers.

“Couples are a larger market than families for us and there are different experiences and options for both markets. Trade are good at selling packages with airfare and accommodation plus some theme park tickets and car hire but they need to look at add-ons for couples.”

Cameron recommended the vineyards, cellar doors, cheese makers, local producers and experiences of Mt Tambourine and the hinterland where clients would have a lovely day meandering around.

She said a range of food and wine trails offered an accessible way for visitors to get a taste of the area.

“Agents can’t make money selling the trails but they can sell a car hire and some accommodation and tell their clients about them.”

For the family market, all major theme parks have something new; Movie World has the Green Lantern rollercoaster, Dreamworld’s

newest thrill rides are BuzzSaw and Shockwave, Sea World’s Jet Stunt Extreme show features some of the world’s best jet-ski performers and over at Wet ‘n’ Wild the SkyCoaster takes riders 53 metres off the ground and catapults them towards the giant wave pool at 100km/h.

Another key market for the tourism board going forward is the youth market aged 18-35 who are looking for some fun.

A hot spot for night owls is Sofitel on Broadbeach, where Room81 combines European video art and New York-sourced visuals with an innovative food and drink menu.

Another popular stop is East nightclub at Broadbeach, which offers dance floors, exclusive booths, stage shows and artistic performances.

“The great thing about the Gold Coast is that there is always new product and it is always inventing itself,” said Cameron Gold Coast City Council’s A$25 million foreshore redevelopment has reconnected Surfers Paradise with the beach and created a safer, more accessible public space - with improved recreational opportunities for pedestrians and cyclists. Features of the new design include four new toilet blocks, three beach shelters, a 20-metre-wide pedestrian promenade, barbecues, picnic areas and new and improved beach access points with disability ramps.

Another exciting development is the new Hilton Surfers Paradise, which opened in November. Surfers Paradise Marriott Resort & Spa has also invested A$20 million in a refurbishment. Meantime, Outrigger Hotels & Resorts has taken over the CONTINUED PAGE 18

Discover

by With five World Heritage-listed sites and a million other extraordinary places in between, nothing compares to the natural beauty of Queensland.

And there’s no better way to explore Australia’s sunshine state than by rail.

Time passes differently on a train. You marvel at the scenery, read, chat to the people around you—about your holiday, about families, hopes and dreams, feeling more at ease by the moment. Perhaps it’s the shared sense of adventure, perhaps it’s the luxury of time on your hands.

Wherever you’d like to go and whatever you’d like to do, we have holidays you’ll remember long after the last souvenir is unpacked.

The Sunlander

Tilt Train

Spirit of the Outback

Weave your way gently along the Queensland coast onboard The Sunlander, on one of the World’s Top 25 Rail Journeys® between Brisbane and Cairns. Revel in the awardwinning comfort and luxury of Queenslander Class, exclusive to The Sunlander.

The Tilt Train is Australia’s most innovative train, allowing the traveller to not only see some of the most beautiful scenery between Brisbane and Cairns but giving them more time to explore it.

Enjoy an up front view of Queensland’s captivating outback, in air conditioned comfort.

This fascinating journey between Brisbane and Longreach offers a unique insight into the history and culture of early Australia through captivating onboard commentary. From the comfort of your seat or sleeper you’ll wonder at the ever changing landscape, as Spirit of the Outback makes its way into the very heart of the Queensland Outback.

Queenslander Class on The Sunlander • Perfect for the discerning traveller wanting the premier level of service • An exclusive award-winning restaurant, featuring delicious multi-course meals and a dedicated Maître d’ • A selection of some of Australia’s finest wines • An exclusive Lounge Car stocked full of great conversation and live entertainment • Well appointed twin berth cabins.

Engineered for high speed, built for comfort and designed to get holidays off to a great start, a Tilt Train journey is a thoroughly modern rail experience.

Train facilities and services • Choose from business or economy seats on the Rockhampton service and business seats on the Cairns service.

• A range of dining options in the Galley Car • In seat dining with a convenient trolley service • Secure overhead lockers and luggage racks • Onboard entertainment, view the latest movies.

For more information or to book contact Rail Plus NZ railplus.co.nz or info@railplus.co.nz or 09 377 5415 Queensland Rail Limited ABN 71 132 181 090 Travel Agent Lic. Number QLD 327 4957_QR3749.26_297x210_0212

Train facilities and services • Choose between single, twin and triple sleeping cabins or economy seats.

• The Stockman’s Bar—the ideal place for those in sleeping cars to relax, enjoy a drink and meet new friends • The Tuckerbox Restaurant—offering special menus featuring a selection of fine Queensland dishes • The Captain Starlight Club Car—offering light refreshments, confectionery and alcoholic/non-alcoholic beverages.

PAGE 16 CONTINUED

23-level Holiday Inn. Cameron said the Marriott, Palazzo Versace and Sheraton have also undergone or are undergoing refurbishment. Public transport is also improving with the rapid transit system.

For agents keen to develop their knowledge of the Gold Coast, Cameron said mega famils were a chance to experience the product first hand. She also urged agents to get in touch if they were interested in self-famils.

February 2012

Full steam ahead The Queensland Government will invest more than A$2 billion to purchase up to 200 trains in the largest single investment in public transport in Queensland’s history.

The fleet of new trains will allow a 30 per cent increase in train services, slash maintenance costs and pave the way for the planned development of the Cross River Rail project.

The newer and more frequent rail services will benefit Brisbane, Ipswich, Logan, Redland, Caboolture, Sunshine Coast and Gold Coast commuters from mid 2012. WiFi technology will also be rolled out across the city network.

In other news, Queensland Rail will offer special food and beverage privileges for customers in single or twin sleeping berths from March.

All meals will be included in the fare for a single or twin-sleeping berth, while these guests will also be given exclusive access to the restaurant and lounge cars.

Budgie smugglers optional Queensland’s Ocean Swim Series will feature a new “goggles only” event at Coolangatta on April 15 that is open to anyone.

“You don’t need an expensive bike or running shoes and this year you don’t even need your swimmers,” said organiser John Guise.

For more modest athletes, a range of options are available throughout the series from a free 300m kids dash through to 1km and 2km+ courses at each event. ➥ weekendwarriorevents.com.au 18

Luxury for everyone

Catseye Beach Hamilton Island can be pigeonholed as an exclusive luxury destination but it offers something for all budgets.

Situated in the middle of Queensland’s Whitsunday Islands and on the edge of the Great Barrier Reef, Hamilton Island has a wide range of accommodation from freestanding Palm Bungalows to the Reef View Hotel. The luxury end is well and truly covered by Qualia but for clients with a more modest budget, the self-catering option is available at Whitsunday Apartments.

Nature features heavily in the appeals of this destination with 70 per cent of the island preserved for bush walking and nature trails.

Activities on offer include snorkeling on the reef, sea kayaking and scenic helicopter trips.

There are many food and wine options from gourmet pizzas to long lunches at Sails restaurant plus a casual selection of takeaways.

For the conference market, Hamilton Island offers 13 specialist rooms capable of hosting up to 1000 delegates. Weddings can be organised without fuss at the local wedding chapel with the help of local suppliers.

The recently opened golf club on Dent Island was designed by five times British Open winner Peter Thomson. The 18-hole championship course is on par with Australia’s top golfing destinations for its design, views, location and facilities.

Meantime, the Hamilton Island Yacht Club is an exclusive port of call for visitors docking in the Hamilton Island Marina. The state-ofthe-art facility features recreational and business facilities including a contemporary restaurant, a private dining room and function rooms overlooking Dent Passage.

Virgin Australia (VA) has some good news for discerning clientele heading to the island; the airline now offers business class from Brisbane and Sydney.

Hamilton Island CEO Glenn Bourke said the new service complements recent investment in luxury tourism and will be well received by guests staying at Qualia and the Hamilton Island Yacht Club Villas.

Pay 4 Stay 5 from $700 per person Package Inclusions: 5 nights accommodation for the price of 4 Full buffet breakfast daily Return Hamilton Island airport/marina to hotel transfers Use of catamarans, paddle skis, windsurfers and snorkelling equipment Unlimited use of the scheduled ‘Island Shuttle’ service Kids Stay and Eat Free program (conditions apply) Complimentary use of the gym, spa, sauna, tennis and squash court hire

For more information please call +61 2 9433 0444 Offer valid for travel 1 Apr – 16 Aug 2012 and 28 Jan – 28 Mar 2013. Blackout dates apply.

Subject to availability. Further conditions apply.

south america

Treading carefully in South America

February 2012

Inca Trail, Machu Picchu, Peru

Eco-tourism is finally coming into its own in South America.

Eco trends have been on the rise for some time among the Latin countries but improvements in infrastructure and a genuine concern for the environment among the tourism industry has seen governments make some serious changes to popular eco tourist attractions.

The Galapagos is right now undergoing major change with cruise itineraries this year in a concerted effort to maintain minimal tourism impact to the islands.

World Journeys director Chris Lyons said they’re excited about the changes, which began on January 1, and expects they will open up a whole new world for clients.

“The Ecuardorian National Parks have opened more sites on different islands to spread the tourist load out more evenly and they’re closing some sights in the meantime to let them rest,” said Lyons.

He said all tour operators in the area have amended their itineraries from a weekly circuit where clients would either do a three, four or seven-night cruise to a two-week circuit where the ships will go out every second week.

“It in no way diminishes the experience,” said Lyons. “In fact some of the new sites that have opened 20

Photo Credits || Tucan Travel

are basically new to tourism and it’s enhancing the experience if anything.”

All of the main sites on the previous itinerary are still on the tour programmes.

Lyons said the Galapagos shouldn’t be perceived as a place where the tourist is king. Rules are strictly enforced and clients are expected to treat the area with care.

“It’s not a case of slipping someone $100 to allow you to do this, that or the other - it is very strictly controlled and they do a fantastic job,” said Lyons. “I’ve been to the Galapagos on a number of occasions and they run everything exceptionally well.

People always want to know if they are impacting negatively on the environment there and that’s why this change is being made so that no site on an island becomes overwhelmed by too many tourists.”

Peru is another country doing well to hold onto its pristine image. The Inca Trail is a top attraction for Kiwi tourists but its increasing popularity is making it harder to for clients to book without planning for months in advance.

“Peru without question is the biggest seller from New Zealand,” said Lyons. “The Peruvians are doing their best to limit the tourist footprint by limiting the number of people trekking to Machu Picchu each day.”

Destinations Adventure director Tony O’Callaghan said the Peruvian government strictly control the number of tourists allowed onto Machu Picchu by limiting visitors to 500 per day.

“It sounds like a lot but, of that 500, 300 permits are allocated to support staff, porters and guides so there’s 200 permits a day available for tourists to buy,” said O’Callaghan. “That’s not many, especially at big times of the year like May to September. It tends to sell out months in advance so this is an ongoing situation for us that is getting worse as it becomes more and more popular.”

O’Callaghan said clients need to book at least six months in advance if they want to walk the track.

“This is an ongoing educational thing that we’ve been ramming home to agents for a long time now,” said O’Callaghan. “If clients are talking about it you have to put the pressure on to make the booking. They need to know there’s no flexibility. If they’re scheduled to walk the Inca Trail on June 10 they can only start it on the 10th.”

Lyons said despite Ecuador and Peru being the two most popular spots in South America for Kiwis, other eco areas are quickly coming under the radar.

“Other places that are opening up

for Kiwis are the Atacama Desert in northern Chile where people are getting out and doing more active tourism like mountain biking and hiking,” said Lyons. “There are some fabulous resorts up in the Atacama which are equal to anything you’d find anywhere on earth. Then you get down to the southern part of South America into Patagonia and around Cape Horn and the Straits of Magellan. There are some good four or five-day cruises from Argentina around to Chile or vice versa that are becoming really popular.”

Top seller for World Journeys this year is the Grand Tour of South America which departs August 24 for 33 days exploring the highlights of the continent including the Galapagos Islands and Quito in Ecuador; the Amazon, Machu Picchu and Cuzco in Peru, Lake Titicaca and La Paz in Bolivia, Buenos Aires and Iguazu Falls (Argentina), and Rio de Janeiro. Priced from $18,870 per person share twin, this includes flights ex Auckland, all transport, sightseeing with English speaking local guides, four and five-

star hotels, a four-night Galapagos Cruise, and plenty of meals. Airline taxes of $315 are additional, as are payments made locally for airline taxes of US$80, tipping and US$100 Galapagos Park Entrance Fee. This journey is guaranteed to go fully escorted from New Zealand.

LAN marketing manager New Zealand Katharine Mason said Patagonia is a big seller for the airline in the summer while Peru and Ecuador tend to see Kiwis during the winter.

“The southern regions of Patagonia, combined with Antarctic cruising are popular in the summer months, whilst warmer areas up near the equator such as Peru, Ecuador and further north into Central America are very popular in the cooler winter months of June, July and August,” said Mason.

But, said Mason, branching out and discovering more of South America is a richly rewarding experience, and there’s something for everyone.

“For snow sports, there are fantastic ski resorts in Chile, Argentina and Bolivia, whilst those who prefer the beach and sun can’t go wrong in

Brazil. Adventure seekers and nature lovers can treat themselves to river cruises or eco-lodge stays in the Peruvian, Ecuadorian or Brazilian Amazon, or hiking adventures in the Atacama Desert and Patagonian regions.”

Brazil cleans up its act Rio de Janeiro is undergoing major change as Brazil toughens up to get tourist ready during the 2014 Soccer World Cup and 2016 Olympic Games.

Lyons said there have been noticeable improvements already.

“The crime rate is diminishing dramatically,” said Lyons. “The police are moving into the slum districts in Rio and basically re-establishing the rule of law, and it’s making a huge difference. I’ve been going there for years and it’s quite amazing how it’s changing. The feeling is that Rio is becoming a significantly safe city.

A lot more international tourists are visiting and I’ve even heard of Brazilians who had previously been a little bit nervous about visiting Rio coming back.”

*

February 2012

*Sale offer for confirmed bookings made between Tuesday 31st January and Wednesday 29th February 2012. Deposit only required, travel on any departure listed on our website.

Cannot be used in conjunction with any other offer. Offer does not apply to extra services, Expedition Cruises and Just Go Tours.

21

Colombia coming up strong Everyone is making noise about Colombia this year and LAN has been all over it with its fourth affiliate airline LAN Colombia opening up 23 new destinations within the country.

LAN said Colombia is the second biggest passenger market in South America after Brazil and is the fourth largest economy in Latin America.

It is also the second most populated country in the region.

“Colombia is the next hot destination because it’s an amazing country and is really beginning to get on the map as far as tourism goes,” said Mason. “Many people have a perception of “drugs” which is not the case at all. It is really well set up for 22

Photo Credits || Carnival Lady: Tucan Travel

Cartegena, Colombia

Rio de Janeiro

Rio Carnival February 2012

The only problem now is figuring out how to get clients out of the city.

Lyon said that in Brazil 90 per cent of all tourists only go to Rio de Janeiro.

“There are some fantastic resorts two or three hours drive along the coast,” said Lyon. “There are beautiful beaches which are underutilised by tourists but Rio is the big drawcard and it is a fantastic city. People might start to look outside the city if hotel prices continue to rise.”

Hotels costs in Rio have been increasing over the last couple of years as demand and the economy has skyrocketed.

“It used to be very cheap but now the Brazilian economy is on fire,” said Lyon. “Their currency has strengthened in value making it more expensive for visitors but it’s such a great place that they keep going back.”

excellent tourism and offers a great travel experience.”

World Journeys has recognised Colombia as an emerging destination, adding it to their 2012 offerings.

“Columbia is a destination which is really opening up,” said Lyons.

“Having been to Colombia, it is probably the most scenic of all the South American countries.”

Lyons said clients can rest easy knowing that problems lie in one part of the country, away from tourist hot spots.

“There’s only a very small area of the country where there are any problems.

The rest of the country has returned to absolute normality. Again the crime rate has dropped dramatically there and so it’s a new destination that we’re getting enquiries for and it’s brilliant.”

He said clients shouldn’t miss the beautiful coastal town of Cartagena.

“It’s a walled city and feels more Spanish than Seville. There’s some beautiful Spanish architecture.”

World Journeys director Kate Gohar visited Cartagena recently and said she was taken by its charming Old City “…with bougainvillea tumbling from balconies into the narrow streets and boys playing football in the shade of the Old Fort Walls by the sea, Cartagena has an incredible colonial feel to it and feels like you are in the historic section of Seville – an absolute delight”.

The first new itinerary for World Journeys is the 11-day “History and Culture of Colombia” package, which combines the main highlights for the first time visitor. These include the city of Bogota, Zipaquira, with its

famous underground Salt Cathedral, and the sacred Lake of Guatavita, once the ceremonial site where the Indians worshipped the goddess of water and which attracted the Spanish conquistadors in the 16th century.

Clients then travel into the heart of the coffee region where they can visit Recuca Farm to experience a working coffee plantation and assess the qualities of the coffee. They then take an excursion to Salento, then Cocora National Park and lastly Rosario Islands National Park. This private group tour with Englishspeaking guides is priced from $2945 per person share twin, including 10 nights’ four and five-star hotels, all transfers and transport, sightseeing and entrance fees, plus 10 breakfasts, 5 lunches and 3 dinners. Set departure dates are available once a month January to November, 2012.

World Journeys can offer shorter itineraries if required and recommend combining itineraries with Ecuador and/or Peru.

So South America Get clued up with World Journeys’ So South America roadshow this February/March.

World Journeys marketing manager Caroline Clegg said the roadshow is essential for those who want to brush up on their knowledge of the area.

“The roadshow is a unique opportunity for agents to train on our key South American destinations, hearing directly from representatives from Argentina, Bolivia, Brazil, Chile,

CONTINUED PAGE 24

SoSouthAmerica!

Ancient Incan ruins, colourful markets, vibrant cultures, sensational music and iconic landscapes....it’s all So South America!

Join us for a celebration of everything South American, and advance your ability to sell this amazing destination.

These unique events offer a rare and focused opportunity to hear directly from our favourite South American operators from: • Argentina • Ecuador & the Galapagos • Brazil • Peru • Chile • LAN Airlines Plus World Journeys own Chris Lyons who has travelled extensively throughout South America and escorts a group there every year.

And find out how your South America sales can help you win a trip to South America!

RSVPsessential!

To info@worldjourneys.co.nz (please include the venue in the subject line)

Thu 23 Feb, Christchurch

The George Hotel, 50 Park Terrace, Christchurch from 5.30pm

Fri 24 Feb, Dunedin

Hotel St Clair, 24 Esplanade, St Clair, Dunedin from 3.30pm

Mon 27 Feb, Wellington

Museum Hotel, 90 Cable St, Wellington from 5.30pm

Tue 28 Feb, Hawke’s Bay

Black Barn Vineyard, Blackbarn Rd, Havelock North from 5.30pm

Wed 29 Feb, Tauranga

The Sebel Trinity Wharf, 51 Dive Crescent, Tauranga from 5.30pm

Thu 01 Mar, Auckland

Orakei Bay, 231 Orakei Rd, Orakei, Auckland from 5.30pm

0800 117311 info@worldjourneys.co.nz

www.worldjourneys.co.nz

San Pedro de Atacama PAGE 22 CONTINUED

Ecuador and Peru,” said Clegg.

World Journeys announced they will bring in their key suppliers and partner with LAN Airlines for the series of workshops.

February 2012

Who can? Tucan can Tucan Travel’s multi-country itineraries such as Lima to La Paz, Lima to Rio and Buenos Aires to Rio continue to be popular with Kiwi travellers, with two standouts for 2012 being the ‘Tango and Samba’ and the ‘Andean Experience’.

The 16-day ‘Tango and Samba’ tour operates from Buenos Aires to Rio de Janeiro or vice versa. As well as the attractions of the start and end cities, highlights of the tour include the Uruguayan capital of Montevideo, Jesuit ruins at San Ignacio Mini, a day trip to an Argentine ranch, Iguazu Falls and Sao Paulo. The tour is priced at $2640 per person.

The ‘Andean Experience’ tour is 21 days from Lima to La Paz or vice versa. Highlights include the four-day Inca Trail trek to Machu Picchu, a two-night Amazon Jungle excursion, Colca Canyon, the Ballestas Islands, Nazca, Arequipa, Lake Titicaca (featuring an overnight stay on Amantani Island with a local family), and Cuzco.

The tour is priced at $4010 per person.

LAN results out for 2011 LAN Airlines recently released its financial results for 2011, reporting a net income of US$320.2m, which the airline puts down to solid demand, strong yields and high load factors in both passenger and cargo operations. However, the figure was down 23.7 per cent from 2010 due to the startup of LAN’s operations in Colombia and the ongoing effects of the volcanic ash cloud on domestic operations in Chile and Argentina, as well as the increase in fuel prices, a portion of which was not recovered via the fuel surcharge mechanism. Despite the decrease, the airline said it has shown strong traffic growth and yield increases in both passenger and cargo operations over the year. In line with the airline’s expansion.

24

Medical check list Yellow fever: Yellow fever is a viral illness transmitted by mosquitoes. The death rate in outbreaks generally ranges from 10-20 per cent but may be 50 per cent or higher. There is a risk of yellow fever in all South American countries, except Chile and Uruguay.

Other shots: Vaccination for tetanus and diphtheria should be up-to-date (within 10 years) and immunity verified for measles, mumps, rubella and chickenpox. Vaccination is also recommended against hepatitis A. Older travellers (over 65 years of age) are recommended flu and pneumonia vaccines. For those on longer trips or travelling off the beaten track, typhoid, hepatitis B and rabies vaccinations are recommended.

Malaria: Travellers should consider taking preventative antimalarial tablets if travelling to these areas.

Insect protection measures: Travellers should use insect repellent regularly, cover up with long sleeves and pants and sleep in air-conditioned or screened accommodation or under a mosquito net.

Travellers’ diarrhoea (TD): Risk of TD is high in most parts of South America. To reduce the risk travellers should wash their hands before eating and be selective in what they drink and eat. Drink bottled or boiled water and avoid ice: a common trap is ice in drinks or cocktails. Travellers should also carry suitable medicines in their medical kit and treat symptoms early.

Acute mountain sickness (AMS): Many of the popular tourist destinations, such as Cusco and Machu Picchu, Lake Titicaca and La Paz are located at high altitudes, so AMS is common in travellers to these areas. To minimise AMS, drink lots of fluids, avoid alcohol and rest when symptoms appear.

Those at high risk of AMS (flying to altitude or have had AMS before) can take Diamox to minimise symptoms.

Travel Insurance: Adequate travel insurance is necessary due to high medical costs. Make sure clients’ policy covers planned activities and specific destinations and, if necessary, any pre-existing medical conditions. ➥ www.traveldoctor.co.nz

russia and eastern europe

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Old town ally in Prague, Czech Republic

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Eastern ease

Russia and Eastern Europe are burning a hole in Kiwi traveller’s wishlists this year. As flights are booked and tours are filled, the eastern side looks to be giving the west a run for its money. In the following pages Hayley Barnett talks to the experts to find out where to go, what to book and how to get around.

Beautiful cities and landscapes await you on our voyage from the golden city of Prague to Budapest,

Hungary’s exuberant metropolitan capital. Highlights of the cruise are medieval cities like Regensburg and Passau as well as Bratislava, Slovakia’s awakening capital and Vienna, the former imperial city.

10 days Prague to Budapest Amadeus Elegant or Amadeus Diamond Departs June - October 2012 from $2,399 per person share twin

Fare is in NZ Dollars, based on select stateroom category for new bookings only and includes port taxes and government fees. All fares & taxes are subject to change without notice up until full payment is received. Valid for sale until sold out.

Photo Credits || The Innovative Travel Co

February 2012

Includes: 2 nights accommodation in the 5 star Le Palais-Hotel 7 night cruise in an outside stateroom Complimentary wine served with dinner All main meals & entertainment onboard Port taxes and government fees For bookings & enquiries please contact your preferred Cruise Professional or NZ Representative, Francis Travel Marketing at enquiries@francistravelmarketing.co.nz

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Makarska, Croatia

Eastern Europe and Russia are finally getting the exposure they deserve in New Zealand, according to travel industry figures.

Croatia has moved onto the mainstream travel itinerary with Romania creeping up as the new kid on the block. River cruising has pushed Russia into the spotlight and Poland and

February 2012

Stopovers Escorted Tours Coastal Cruises River Cruises Rail Journeys Sightseeing Ferries FIT

Toll Free 0508 100111

www.innovative-travel.com 26

Hungary are moving alongside Czech Republic as the top spots in the east for Kiwis right now.

House of Travel (HOT) spokesman Brent Thomas said it’s the empty nesters who are getting out and about, discovering the best of Russia and Eastern Europe.

“Of everyone travelling to Eastern Europe from New Zealand most are empty nester couples,” said Thomas.

“We’re not seeing a lot of family travel in that area just yet.

Empty nesters have done a lot of Europe and they’re now looking for something different.”

Thomas said the largest visitor growth in Eastern Europe recently has been to Croatia.

“The growth over the last two to three years to Croatia has been quite phenomenal,” said Thomas. “Definitely faster than any other numbers to Europe.”

The Innovative Travel Company marketing manager Carol Wisker agreed and said clients are choosing to be more adventurous with their travel choices in Europe.

“Croatia continues to be a big hit with New Zealanders,” said Wisker. “The scenery, Mediterranean climate and cuisine, and quaint old towns provide a huge attraction for travellers.

Medieval towns such as Dubrovnik and Trogir and the islands of Korcula, Brac and Hvar are just a few of the highlights and feature among the large variety of our trips including self drive, locally operated coach tours, Island Hopping and coastline cruises including cycle and sail options.”

She said cycle and sailing holidays are gaining popularity in Croatia. Innovative’s ‘Lifestyle Cycling Holidays’ brochure features choices based on traditional motor-sailers where clients can choose to cycle to the next town after breakfast or stay onboard and enjoy the cruise, swim and explore the next town on arrival.

A new small ship luxury cruise is offered for 2012 featured in Innovative’s ‘Ancient Kingdoms Holidays’ brochure.

Operated by a motor yacht newly built in 2011, with 20

cabins onboard, a bar and spacious sundeck including Jacuzzi, the eight-day itinerary is priced from $1840pp twin including cabin with private facilities, daily breakfast and lunch, one drink per meal and sightseeing and entrance fees.

“Connecting on an overnight ferry from Split or Dubrovnik to Italy or vice versa is also a popular option with our Croatia programme,” said Wisker. “Whether clients are keen to travel on a relaxed coastline cruise via traditional motorsailers or a boutique cruise boat such the French family owned and operated ‘CroisiEurope’, the choice is huge.”

Croatia Times Travel representative Marija Kapiteli said Kiwis are taking longer breaks in the country, using it as their main stop.

“Traditionally, Croatia was included as part of a longer European itinerary by New Zealand tourists,” said Kapiteli. “However, over recent years we have seen an increased number of tourists visiting Croatia as a main destination holiday in Europe.”

Kapiteli said small ship tours are on the rise in Croatia as they offer a different side of the country.

Cruising is very popular with New Zealanders as it offers great value for money and the chance to relax while experiencing some of the 1244 islands scattered along the Adriatic Sea,” said Kapiteli. “The small ship sailings continue to increase in popularity. They offer visitors the chance to experience locations where the big ships don’t have access.

Sailing by day and overnights are spent in a different port and the vessels always stop en route to allow sufficient time for those who wish to take a swim in a secluded bay or cove before continuing to the stopover location arriving in the late afternoon offering free time to explore the Croatian culture, hospitality and cuisine of each port of call.”

Kapiteli said the most popular sailing tours continue to be from Dubrovnik, followed by Split and then Opatija.

“There has also been renewed interest in one-way sailings and special interest sailings, including more of the ecology, singles, photography and cycling.

Branching out Poland is red hot right now. Wisker said Czech Republic still holds the top spot for Kiwis but they’re now branching out to include tours of the medieval country next door.

“The beauty of Prague in the Czech Republic continues to draw a crowd, but increasingly of interest are a few surprises still remaining in Eastern Europe such as Poland which is amazing,” said Wisker. “Poland’s rich cultural and historical heritage, beautifully preserved medieval and renaissance architecture, vibrant cities with fabulous bars

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February 2012

Cruising through history Cruising has pried open the market for Russia this year.

Thomas said river cruises have shot up as a unique way to see such an historic destination.

“One of the biggest things in general that we have seen in the past year is that cruising as a product channel has grown significantly,” said Thomas. “River cruising in particular has appealed to New Zealand travellers’ imagination and cruising into Russia is a great way of seeing the country.”

Wisker said the Innovative team push cruising as one of the best ways to see the area but said agents should urge clients to get out and about in the destination too.

“We really encourage people to go on river tours because it is just so easy to take the cruise from Moscow to St Petersburg,” she said. “It opens people’s eyes and they then want to see more of Russia. It’s a very interesting place. And there’s a lot more than just cruising on the river between Moscow and St Petersburg. You can get out into the other little areas and more of the cities as well.”

Innovative offers river cruises with Viking River Cruises

and local Russian charters.

“Russia is very rich in history and culture and captures the imagination of all who visit. If you combine St Petersburg and some of Russia’s oldest cities, such as Novgorod, a threehour journey by road or rail from St Petersburg, there are plenty of drawcards.”

For clients who want to get out with smaller group tours and add on to a Russia trip, in addition to independent private touring in Russia and the Baltic States, Bentours offer a range of small coach tours throughout the region.

“From Russia it is easy to continue with an independent tour through Finland and Scandinavia,” said Bentours marketing coordinator Sasho Petrovski. “One ready made option that Bentours has combines a coach tour in Russia and offers independent arrangements in Finland and Norway as well as a cruise down the Norwegian coast on the Russia and Lapland Cruise Tour.”

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and restaurants are sure to delight clients.”

Wisker said Innovative’s ‘The Magic of Poland’ seven days ex Warsaw, priced from A$1450pp twin, is a best seller, however an expanded number of itineraries are offered for Poland.

“Hungary is another great place to visit and Romania which is definitely still off the beaten track compared to some of the others in the East and is also full of surprises, providing a more natural uncommercialised experience.”

Thomas said as more countries in Eastern Europe began joining the EU, tourists have become more confident and tours have been slowly trickling through.

“Eastern Europe travel started off in Czech Republic, in particular Prague, and it has extended into Hungary and

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Photo Credits || The Innovative Travel Co

Parliament buildings in Budapest, Hungary

more recently into Poland,” said Thomas. “The EU is a big part of these countries opening up. What we’ve found is that often where travel starts is with business travellers so when New Zealanders for whatever reason have a business relationship with a country eventually that will lead to leisure travel. We’ve seen it happening with China and it also happens with Europe – a person who has gone there for business will then take their partner and expand that into a holiday as well.”

Planes, trains and automobiles Independent add ons can be a great way for clients to get out and explore on their own. Where Eastern Europe is concerned, Wisker suggests they choose their transport wisely.

“Some Kiwis want the opportunity to stop where they want to stop so a driving intinery suits them, but in Russia and Eastern Europe usually the best way is to train,” said Wisker. “Some of the Eastern Europe countries are better than others for driving and so most people are inclined to choose rail. Rail connections through that area are fantastic.

It’s hassle-free because you’re not having to find your way around and worry about parking and you’ve got time to read up and plan what you’re doing and stare out the window in a more relaxed way than if you’re driving.”

But Bentour’s Petrovski said make sure clients know what they’re doing.

“Trains are usually reliable time wise but they can lack the comfort of the Western European railways,” he said. “It is a very cheap way to move from place to place, especially if travelling on local/regional train but try to avoid overnight routes because they can be time consuming and very expensive compared to the day trains. One exception is the high speed Sapsan rail link between Moscow and St Petersburg. This modern train has regular daily departures and has cut the travel time to less than five hours between the two cities.”

Viking update Viking River Cruises will celebrate its 15th anniversary next year, in line with major enhancements to its Russian offering.

Following bow-to-stern renovations, 2012 will mark the complete refurbishment of Viking’s four Russian ships to be renamed Viking Rurik, Viking Helgi, Viking Ingvar and Viking Truvor.

For 2012, Viking is introducing a variety of new excursions and services to the Waterways of the Czars itinerary. Viking

has introduced special performances by musicians from St. Petersburg’s venerable Mariinsky Theatre, as well as a Smithsonian Institution lecture series that explores a variety of topics on Russian history, myths and legends.

Other new cultural highlights include meeting Red Army veterans at Moscow’s Military Museum, visiting a school where young Russians learn restoration techniques to preserve the country’s architectural heritage, and home-hosted visits in riverside towns such as Uglich or St. Petersburg’s Kommunalkas (communal apartments).

New on board programmes and services include Viking’s Concierge Services and Viking’s signature on-deck “A Taste Of…” event, highlighting a selection of Russian cuisine, such as Siberian pelmeni (ravioli), traditional borscht and blini. ➥ www.vikingrivercruises.com.au Do it yourself Self-drive canal boating in Europe has never been bigger according to Europe specialist Eurolynx Travel.

“This travel experience and opportunity to see the real soul of a country has never been so popular,” said Eurolynx manager David Franklin-Ross.

Franklin-Ross said the style of travel was suited to everyone from couples to families with children and the favorable exchange rate was an added incentive.

“With the Euro and Pound being so strong, clients are taking advantage and paying in full upon booking.

Eurolynx Travel has some great specials on self-drive canal

4

Tallinn, Estonia

boating, so get in quick.”

In other news, Eurolynx has great availability on Russian River Cruises for the 2012 season, including on the five star Volga Dream traveling to St.Petersburg to Moscow or reverse.

“Over 50 per cent of the cabins on this five star product have double beds, which is hard to find in Russia these days, and there are 63 crew to 100 passengers.”

Franklin-Ross said it was the perfect product for discerning clients.

Eurolynx have a special offer for June, which is selling fast.

Clients can cruise on the Volga Dream from Euro 2215 per person (approximately $3599). ➥ www.eurolynx.co.nz

February 2012

BENTOURS

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SOCIAL MEDIA

Linking your way to business success When exchanging business cards, I often ask whether the person is on Linkedin. Frustratingly the answer is often ‘oh no, I’m not looking for a job’.

Linkedin is the world’s primary professional networking site with over 120 million members. Recruitment is undoubtedly Linkedin’s largest money-maker but is not its largest use. You should consider Linkedin as the hub of your own personal brand online, a place where you can connect with your colleagues, industry peers and business contacts in a professional setting. At a recent talk I gave, the majority of the audience agreed that once they had been given a business card they would attempt to add the person on Linkedin. If you’re not present as an individual, you may not be found and lose out of potential business deals or personal opportunities.

Moving away from the use of an individual, Linkedin also allows you to set up a company page a where you can post updates about your business, ask for recommendations on your products and services as well as allow your team to link their profiles.

I would strongly recommend you encourage your wider teams to sign

up and maintain updated profiles on Linkedin. It clearly shows that your business is up-to-date with online technology, allows outsiders to connect with the right person within your business easily and helps your company to leverage credibility from the experience of its most important asset – its people!

When asked to explain the benefits of using Linkedin as a business, many people are likely only to talk about branding and developing online presence. When used well, Linkedin can provide real return on investment – saving you time, money and most importantly leading directly to sales.

As a tourism operator or accommodation provider, have you ever thought about using Linkedin to find and connect with those who may wish to buy your product?

Not only are many travel industry product managers using the site, but the decision makers of your potential corporate clients too.

One such example is a small rural lodge we worked with recently, we used Linkedin to target CEO’s and purchasing managers from Australian mining companies with some impressive room night

booking results.

Another money-saving success that I have experienced firsthand came when using Linkedin as a way of communicating and maintaining relationships with the reservations team at your key wholesalers. I’ve seen one executive who travelled regularly cut down his travelling substantially, by using Linkedin to establish whether there had been substantial changes in the reservations departments, before committing to a costly product training visit.

If your business targets corporate clients, you may want to consider Linkedin advertising to reach this market. Similarly to other major social media sites, Linkedin gives you incredible control when targeting your advertising. A distinct advantage being, when on Linkedin, users are there on a professional footing and therefore more likely to be more responsive to your advertising. ● James Hacon Executive Consultant Sales, marketing, brand and product development ➦ www.kiwidreams.co.nz

Win a nights’ accomodation for two including breakfast at CQ Hotels Wellington February 2012

The CQ Hotel complex in Cuba Street is a unique destination set in the vibrant heart of Wellington. It comprises a beautifully renovated heritage building, formally known as ‘The People’s Palace’, offering cost-effective 3.5 star accommodation (Comfort Hotel Wellington) and a contemporary 4.5 star hotel (Quality Hotel Wellington) offering spacious, luxurious

30

suites with stylish kitchenettes.

Between the two hotels is a state of the art, purpose built CQ Conference and Function Centre. Completed in 2008 to an award winning standard of architecture, it provides a highly adaptable 266sqm space that can host up to 220 people.

The newly refurbished CQ Bar and Restaurant is an

Human resources

Social media in the workplace –

manage it or ban it?

Most of you will have a Facebook account, some of you will have a LinkedIn profile and if you are really ‘up with it’ you may even Tweet.

There will be some who visit You Tube regularly and you probably all have an email account. Most of us access these social media forums out of office hours, however increasingly we are seeing employees posting or accessing information on their social media accounts during working hours.

In a recent survey in the UK there was evidence to suggest that people are spending on average 40 minutes a day on social networking sites while at work, which is costing businesses millions in lost productivity each year.

A scary statistic when we add that time up over a period of a week or month.

While there is the negative side social media there can be positives. In the travel industry you may be using social media to alert your customers to special deals and discounts or highlighting travel destinations or tour packages. You may also be using social media as a vehicle for directing customers to your website which can be a powerful marketing tool.

As an employer how can you ideal retreat where guests can enjoy sumptuous New Zealand cuisine with a range of beverages and it has bartenders capable of creating any drink to set the mood for all occasions. And for those wanting to have a break in between shopping in funky Cuba Street, they can grab a fair trade coffee and delicious food from the CQ Cafe.

manage social media in your workplace? You basically have two choices. You can either ban use altogether or you can accept that it is used and manage it.

A total ban is perfectly legitimate for security and viral purposes. Many businesses prefer this option as there is no shades of grey. It enables the business to put blocks in place through their network and mitigate security risks.

If you want to manage use you need to ensure you have a comprehensive policy in place which outlines the amount of use that is acceptable and when that use can take place, e.g. break times. The policy should also state that the employee cannot post anything that could be deemed as inappropriate, potentially offensive, defamatory or of a bullying or harassing nature and does not discuss confidential company business. The policy must be communicated clearly and effectively and employees need to know the consequences of any breach.

As employers we have to accept that social media exists and is being used by our employees. However we can choose how we manage that use in work time.

● Diane Hallifax Director

Everest Group Limited

Everest Group Limited are Human Resource Specialists that help you make people management easy. They provide businesses with advice and assistance on recruitment, HR policy and practice, training, development and health and safety. ➦ Contact them on 07 8570716 or www.everestgroup.co.nz

and within walking distance of all of Wellington’s upcoming major events and attractions including the International Arts Festival, NZ Fringe Festival, The Brancott Estate World of Wearable Arts Show, Wellington on a Plate and International Film Festival to name a few. ➥ Visit traveltrade.co.nz to enter

February 2012

Location-wise, you can’t get much better than the CQ Hotel complex. At its doorstep is a melting pot of the Capital’s funkiest cafes, best restaurants, boutique shops and art galleries. And to top it off, it’s just a short 15 minute drive from the airport

Congratulations to Natalie te Dorsthorst from Go Holidays who on the Maui Jim sunglasses.

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DOLLARS AND SENSE

The NZ Travel Industry Financial Outlook 2012.

This year has commenced with an improvement in business for most travel agencies, corporate agencies and wholesalers.

The economy is performing satisfactorily, the exchange rates are excellent and if the public are prepared to slow their saving and start spending, this will lead to a growth year for the NZ travel industry.

Over the past two or three years it has been difficult for agencies and wholesalers to get sufficient numbers to make group travel profitable. I believe that 2012 will be a good year to get out and market these products.

Now is the time to tidy up your database, put together some good products and approach your clients with confidence that this is a great year to spend their savings on travel.

There is no doubt that the airlines

and suppliers will continue to take more business direct. To compete with this, the travel agent needs to put together their own packages and options so that they can grow sales and obtain a better yield.

While you are doing this, have a close review of your expenses, are you obtaining value for everything that you spend? You don’t have the luxury of spending your hard earned money on anything that is not essential.

Unfortunately this applies to staff as well – you can afford to pay them well, but only if they are productive.

Have a look at your systems – are they efficient? Is there re-work or inefficiencies in your processes? Get rid of this now! This could provide the resource to enable growth at no additional cost.

Your business is a valuable asset

and if it is managed well it will give all those involved the opportunity to achieve their personal and financial goals in 2012. If you are unsure as to which direction to head, or what to do first, model yourself on other successful travel industry businesses, seek advice and set aside time to work on your plans.

Right now “2012� is providing you with opportunities that look much improved on the past two years. � Paul Davies Director Travel Accounting Chartered Accountants Specialising in Travel Do you have a finance question for Paul? Email your queries to rebeccae@mediaweb.co.nz

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