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China travel boom New reasons to travel
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Technology update | Melbourne | Medical tourism
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TAK E YOU R THI NKI NG TO A WHOLE NEW PLACE. There’s just something about Australia that changes the way you think. At first glance you might think it’s the stunning natural settings like the Twelve Apostles or its unique meeting locations. But organise an event here and you’ll soon discover it’s something far deeper. A rich history of cultural freedom and innovation has helped Australians think differently for over 40,000 years. More recently, our fresh and imaginative approach has ensured the success of world-class corporate and association meetings, rewarding incentives and unrivalled global events. So if you’re after an event that will inspire new ideas, deliver real business results and return on investment, look no further than Australia. To get your clients thinking differently visit businessevents.australia.com
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Around town
32 Pictures from World International Travel Mart in Kunming, China plus readers share their extreme adventures in Asia
www.traveltrade.co.nz | November / December 2011
8
China Southern Airlines arrives Dreamliner lands in Auckland Profile: Mike Southcombe
Mediaweb
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Freepost 288,
PO Box 5544, Wellesley Street, Auckland 1141
Fax: (09) 529 3001
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Now I’ve heard it all Cover shot: Everest skydive
At this year’s
event, who mentioned the downturn out of
PAICE expo
New Zealand due to the Rugby World Cup
in Auckland I
but things were looking up for 2012 with
discovered there
strong enquiries and active buyers making
is no such thing
rounds at the event.
as a recession www.traveltrade.co.nz a Mediaweb magazine editor: Rebecca Williams P: +64 21 667 377 E: rebeccaw@mediaweb.co.nz JOURNALIST: Hayley Barnett P: +64 22 030 0472 E: hayleyb@mediaweb.co.nz MANAGING EDITOR: Graham Hawkes Group SALES MANAGER: Lisa Morris ad sales: Julianne Iudica P: +64 21 169 3541 E: juliannei@mediaweb.co.nz ADVERTISING/SALES CO-ORDINATOR: Sharon Robson P: +64 9 419 2259 E: ads@mediaweb.co.nz DESIGNER: Bex Mikaere PRODUCTION MANAGER: Fran Marshall P: 0274 304 559 E: franm@mediaweb.co.nz CIRCULATION/SUBSCRIPTIONS: Sue McDiarmid P: +649 529 3000 company aCCOUNTANT: Pam King P: +64 9 529 3000 E: pamk@mediaweb.co.nz CREDIT CONTROL: Gladys Hooker P: +64 9 529 3000 E: gladysh@mediaweb.co.nz PUBLISHER: Toni Myers
trends in MICE as part of our PAICE
the WOW factor.
coverage (page 28). Hayley also investigates
Event organisers are in hot pursuit of exclusive activities that leisure tourists can only dream about and everyone is upping the ante to attract business. Adelaide Convention Bureau have
November / December 2011 | www.traveltrade.co.nz
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Prepress AND PRINT: PMP PRINT ISSN – 0113 – 4043 All material published in traveltrade is copyright but may be published provided written consent is obtained from the publisher and that traveltrade is acknowledged as the source. Opinions are the authors’ and do not necessarily represent those of Mediaweb.
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2
This month, I was also privileged to experience the southern charms of China flying China Southern Airlines to Guangzhou where I travelled over several days through Guizhou to Kunming for the
for small to medium groups. Drawing on
China International Travel Mart – a mind-
their local areas Barossa, Kangaroo Island
blowing experience if ever there was one.
and Seal Bay they are offering one-of-a-kind
China is entering a new era of prosperity
activities such as an interactive lunch with
with huge potential as both a source market
celebrities where delegates blend their own
for New Zealand leisure, business and
wines, bottle them and design a label.
medical tourism but also a destination for
On Hamilton Island, delegates can be
Kiwi travellers. China Southern’s new daily
escorted by fire truck to their own street
service out of Auckland [and incoming
party complete with leis, streamers and a
Wellington services TBC] have made China
reggae band or enjoy a private dinner on the
more accessible than ever.
golf course. Tassie also has some beauts including
Not since the emergence of low-cost carriers have we seen such rapid expansion
night-time ghost hunting at Port Arthur and
from an airline and it’s a clear message that
whiskey making.
China has arrived.
In the Pacific Islands, Rosie DMC Fiji’s
Anecdotally, I’ve heard stories of Chinese
Chris Green said that while money is no
visitors spending $100,000 in luxury goods
object for some companies, corporate social
in 30 minute shopping sprees and SKYCITY
responsibility was a part of almost every
reported a half billion profit from its Asian
proposal he sent out.
high roller suites in the first few months of
community into an exclusive event. The scavenger hunt/Amazing Race style day included building seats at a local school,
opening. Let’s see how quickly the government approves extra air service agreements between NZ and China once they’ve heard that.
learning traditional dances, sucking the liquid form sugar cane and bartering at Nadi market. Green said coming up with fresh new ideas and tailoring packages was increasingly important.
Rebecca Williams NZ Traveltrade editor
Hong Kong is also developing its exclusive MICE events with options including private access to Disneyland, evening functions at the giant Buddha and
Email: rebeccaw@mediaweb.co.nz Phone: 021 667 377 facebook.com/nztraveltrade
use of private venues such as the famed China Club.
Symbols of Integrity in Publishing
feature (page 15).
focused on unique and bespoke experiences
team building exercise that integrated the
Freepost 288,
trends in corporate travel as part of her
relaunched Incentives Adelaide and are
Recently, his company organised a mediaweb: Mediaweb,
In this issue, we cover some of the latest
when it comes to
I spoke to a number of operators at the
Sign up for our free weekly newsletter at www.traveltrade.co.nz
news
Rob McIntyre
Auckland’s Pullman Hotel recently unveiled its $10,000-a-night presidential penthouse but, even if you can afford it, don’t hold your breath for a booking. Pullman Auckland general manager Rob McIntyre said he can’t guarantee it will be accepted. “The penthouse needs be kept available for
This type of exclusivity in a hotel is a first for New Zealand. “No expense has been spared in the 286sqm
www.traveltrade.co.nz | November / December 2011
Exclusivity key for Pullman penthouse includes a kitchen, lounge and dining area, a further upstairs living area and two king-size bedrooms, each with their own bathroom with
interior space which covers two levels on the top
two-person bathtubs and built-in televisions.
floor of our Residence Tower,” added McIntyre.
Guests have a choice of five balconies to
“It has been designed to meet the penthouse
experience views of the Waitemata Harbour
standards of our parent company Accor.”
and Hauraki Gulf. High-end electronics include seven LED 3D
international celebrities, musicians, the sporting
As well as a separate suite which can
elite and even royal guests who often travel at a
house personal guards, butlers and staff, or
televisions, with internet and Skype capabilities
moments notice,” said McIntyre.
additional guests, the two-floor penthouse
and touch lighting.
3
news
Southern Not since the emergence of low-cost carriers
exports to China are destined
has an airline become such a formidable force
for Guangdong province and
in New Zealand skies as China Southern
surrounding provinces, so
Airways (CZ).
daily flights will help open up
Having only just entered the market this
doors for more New Zealand
year the airline is already offering daily flights
businesses,” said New Zealand
between Auckland and Guangzhou and eyeing
Trade & Enterprise’s Pat
up Wellington.
English.
Shortly, CZ will commence A380 services
“Sectors such as
from Beijing to Guangzhou three times a week.
tourism and education
All tickets in business and first class have
are increasingly being
already sold out.
supported by aviation, telecommunications, specialised
that Chinese
purchased, will set off internationally in 2012.
manufacturing, food and beverage and
visitors were huge retail spenders
The destination has not been confirmed yet but
agricultural technology. The New Zealand
and he has witnessed a group of 12-15 spend
is likely to be London, according to CZ manager
China Free trade agreement has contributed
$100,000 in 30 minutes on luxury items.
of product development Dodo Su.
strongly to this growth, supported by greater
To ensure our new visitors are taken care
engagement of New Zealand companies and
of, the airport will develop electronic signage
industry organisations.”
catering to different markets, invest in
The A380, one of five the airline has
“Flying into London would enable us to partner with KLM and Air France to open networks into Europe,” said Su.
Auckland Airport general manager
training programmes for staff and work with
aeronautical commercial Glenn Wedlock said
border agents (retailers) to manage customer
looking at broadening its inflight menu to cater
CZ can “easily” sustain the daily service and it
expectations Wedlock said.
for European clientele.
was just the beginning of what we can expect to
She confirmed that the airline was also
The A380 has been customized for CZ and offers eight premium first class private suites, 70 first class (business class) and 428 economy. Su said the airline was also looking into new products including agreements with attractions in Australia that allow passengers to secure
Tourism New Zealand chief executive Kevin Bowler said the new daily service supports
see out of China. “I was up there [China] not long ago and the we were told that we are underestimating the numbers. Strength of the market is there,” said
the high level of interest in China from New Zealanders. “Our research shows that while plenty of people know about New Zealand, and might
Wedlock. He said CZ’s rapid growth has been
have it on their personal list of places to
discounts on admission prices by showing their
encouraged by a strong relationship between
visit, having a daily flight option can convert
boarding pass.
New Zealand and Chinese Government’s,
that interest into action. We look forward to
streamlining of the visa process and significant
welcoming even more Chinese visitors to New
investment into advertising.
Zealand,” he said.
“Our focus is on improving connections and convenience for passengers travelling from Australia and New Zealand. We are also setting
November / December 2011 | www.traveltrade.co.nz
charm
The airline has already spent more than $10
In other China news, Cathay Pacific has
up the product department to improve cabin
million promoting New Zealand as a tourism
increased flights from Auckland to Hong Kong
service and enhance the customer experience.”
destination for Chinese travellers, which will
to double daily flights until the end of February.
add to the more than 123,000 Chinese that
Air New Zealand will also boost services over
very competitive fares to the market and opens
currently visit New Zealand
the peak season. - Rebecca Williams
another side to China.
each year. In addition,
For Kiwis, the new service introduces some
Guangzhou, formerly Canton, is China’s third
tourism trends and
largest city and is already an important trade
industry research now
region for many New Zealand businesses. The
indicate an increasing
increase in services adds an additional 90,000
number of Chinese
passenger seats per year.
travellers who are high
“Southern China has historically had strong
net-worth, have high-
links with New Zealand, however it’s only been
spending patterns and
in recently years that the economic return from
are prepared to pay
these links are having an increasing impact.
premium prices for a
China is now New Zealand’s second largest
high-quality, unique
trading partner and we hope to double two-
tourism experience or
way trade with China to $20 billion by 2015.
product.
Currently more than a third of New Zealand’s
4
Wedlock confirmed
Pat English
Rock the World with Five Kiwi Contiki top-selling agents will live like rock stars for 10 days
Contiki
and attend one of the world’s biggest music events next year as part of the second New Zealand Contiki incentive. Next year’s Rock Around the World coincides with the youth market tour company’s 50th anniversary and Contiki general manager Tony Laskey said this one will be bigger and better than ever. “This year [2011] the top-sellers went to the UK to attend the V Festival and saw Eminem and Rihanna who were the headline acts. It was a huge event and next year will be even bigger,” said Laskey. “In Australia, it’s the biggest industry event out there. We’re only in year two doing it from New Zealand but already there’s this momentum and desire because the people who did it in 2011 have come back and spread the word about how good it is so we’ve got agents that are really hungry to be a Contiki topseller to get on this trip.” The top agents will receive return airfares to an overseas destination, a
V Festival
Contiki tour and a host of never included before experiences. In Australia, Contiki’s Rock Around the World has been taking agents to the big gigs for over 12 years with past events including U2 and Snow
More details will be announced at a later date and top sellers will find out
Patrol in Toronto, the Rolling Stones in Istanbul, Alanis Morissette in
in March 2012 whether they’ve earned themselves a spot. Until then, keep
Toronto, Bon Jovi in Dublin, INXS in Las Vegas, Pink and Lenny Kravitz
your eyes peeled for more chances to win a place on this year’s Rock Around
in Las Vegas, Robbie Williams in London, Madonna in Dublin, U2 in
the World.
Madrid, the Red Hot Chilli Peppers in San Diego, Gwen Stefani in Berlin,
.....................................................................................................................................
The Police in Vienna and the Black Eyed Peas in the Canadian Rockies.
www.contiki.co.nz/agents
AF A380
Every* Contiki you sell between now and the 16th March 2012 puts you one step closer to...
Air France (AF) continues to connect the world with its Airbus A380
rocking your way around the world!
www.traveltrade.co.nz | November / December 2011
New routes for AF with two new destinations: Dubai from December 5 and Los Angeles from May 28, 2012. AF will serve Dubai with a daily flight from Paris-Charles de Gaulle. Meantime, the airline’s daily Airbus A380 service to Los Angeles is part of the transatlantic joint venture operated by Air France KLM, Alitalia and Delta. In the summer of 2012, AF will operate eight Airbus A380 aircraft from Paris-Charles de Gaulle, serving Los Angeles, New York-JFK, Johannesburg, Tokyo, Montreal and Washington. AF’s A380 can accommodate up to 516 passengers in four classes, including nine in premiere on the main deck, 80 in business on the upper deck, 38 in premium voyageur on the upper deck and 389 in voyageur between the two decks.
*For full entry terms and conditions visit contiki.com/agents and log in to the exclusive agents only area
5
PROFILE
Mike Southcombe
If it ain’t broke, November / December 2011 | www.traveltrade.co.nz
why fix it?
Mike Southcombe knows an opportunity when he sees one.
with a sole focus on brokering.
With travel in the blood, Southcombe
broker focused; concentrating on customer
has spent most of his working life in the
service, building up relationships and providing
industry, mainly at his father’s company
economical travel to keep their customers
Jetsave Travel.
coming back.
In 2002, Jetsave Travel was purchased
Today the company boasts more than 150 brokers nationwide and remains 100 per cent
Their strategy appears to be working. In
next two years. Given their track record, it looks like the dream will come true.
How has Travel Managers progressed over the years and how has it changed the New Zealand travel industry? In our first 12 months of operation we
by travel.com.au and began trading in New
October this year, Travel Managers reported an
turned over around $13m in sales. This year
Zealand as travel.co.nz. When it made a shift
increase of 38 per cent in sales compared to the
we’re on track to achieve sales of $75m.
away from brokers to focus on its online
same period last year.
There has been a real shift in the industry
offering Southcombe, along with a small group
Southcombe expects the growth trend to
of brokers, recognised a gap in the Kiwi market
continue and hopes to reach 200 brokers and
number of competitors and all the major groups
and decided to form Travel Managers Group
turnover of $100 million per annum within the
in New Zealand who have some form of broker
6
since we began operation. We now have a
model that they actively promote. In tougher economic conditions, brokering has really come to the fore. It’s a very cost effective way of operating your business and with the many advancements in technology working from home has never been easier.
What were some of the challenges you have faced in setting up Travel Managers? The only real challenges have been (and continue to be) balancing the staffing levels to the volume of business being transacted. We work on tight margins given our 90/10 commission split so getting growth and ensuring there is quality support in place is paramount. Also, convincing someone to move from the safety of a salaried position to that of a commission based broker is always challenging. The returns can obviously be very rewarding but taking those first steps is always a big decision for most.
What are your main goals for this business in the future? How do you see it evolving in the marketplace? We’re targeting a turnover of $100m per annum and believe this is achievable within the next two years. We expect to hit 200 brokers over the same period. We have had a real focus on the levels of
How did you end up in the travel industry?
in Whangaparoa and love spending time at the beach. We always head off in January for three weeks of camping. I enjoy watching most sports and we love
support provided to brokers. We’re rolling
I come from a family of travel people so, for
out various new marketing initiatives and
the most part, have always been part of family
travelling as a family. I enjoy cooking… but the
collateral including personalised online
businesses.
kids aren’t so keen on my food for some reason.
marketing solutions and more effective use of
I started with Travelplan working in both
social media. We’ve also introduced webinar
Auckland and Wellington before moving into
training through TA Fastrack, which we
the broker side of things with Jetsave Travel.
run every month. We see the use of webinar
The only time I spent outside the industry was
I enjoy catching up with friends and family for
training sessions, both from a product and
when I did a three-year OE to the UK.
a wee drink.
Is this a career you always saw yourself in?
What are you reading?
What sort of advice would you give to someone who is interested in becoming a broker?
It wasn’t necessarily the career I saw myself in
but the most recent books I have read were
but I certainly can’t see myself doing anything
the autobiography of Keith Richards and the
else now.
biography of Richard Branson. It’s safe to say I
Make sure you plan well. Having a good
What do you like to do outside of work?
effective tool given the large numbers we have working from home.
business plan and budget is really important.
www.traveltrade.co.nz | November / December 2011
broker development perspective, as an
What keeps you sane?
I don’t get a lot of time to read these days
prefer non-fiction.
Do you have any guiding principles?
Consider what sort of database you can develop
My wife and I have three children who are
and the time frame it will take to achieve a good
all heavily involved in various sports, which
Treat people as you would expect to
level of sales/income. Working from home
certainly keeps us very busy most evenings
be treated. This industry is built on
doesn’t suit everyone but it can provide you
and weekends.
relationships so I believe it’s important to
with a great lifestyle and income.
We’re looking forward to summer as we live up
maintain these.
7
Medical tourism
Paul McGowan
Dr Edward Watson
A bloody boom
for the economy
The burgeoning medical tourism industry is
Phuket to fully relax and recover both body and
Reinsfield said there were risks associated with
resistant to the recession and is bringing in the
mind before returning home.”
any surgery regardless of whether it was home
big bucks at home and abroad.
or abroad. Her New Zealand-based company
breast implants, tummy tuck and face-lift surgery
organises cosmetic surgery and holiday
enthusasium for plastic surgery overseas,
for women while most men go for liposuction,
packages in Malaysia.
according to Stunning Makeovers director
face-lift surgery and hair transplants.
A faltering economy can’t quell the November / December 2011 | www.traveltrade.co.nz
He said the most common procedures are
Paul McGowan. “As a leading medical tourism specialist
“Dental treatments are equally popular with our male and female clients and include
“There is a stigma attached [to medical tourism] but those who want to go, go. They don’t listen to the rubbish and bad stories.”
company we have been facilitating surgery and
smile makeovers or restorative dentistry using
Reinsfield said nothing serious had ever
dentistry for hundreds of clients heading to
veneers, dental implants, crowns and bridges.”
happened to any of her clients because she
Thailand. Our business has grown substantially year-on-year since inception in 2008.” McGowan said the affordability, expertise
Packages are all tailored to the specific needs of clients and include a review with local plastic surgeons prior to departure.
worked with good surgeons, health care providers and had teams on call 24/7 in Malaysia. Her business, while slow to get off the ground as she negotiated contracts with the
of the plastic surgeons and the standard of the
“It’s very important to be well informed
hospitals makes for a very compelling case to
before making a decision to travel for surgery.
best providers, is growing steadily with most of
travel for surgery.
We provide this as a complimentary service
her clients coming from Australia and finding
because we feel it is so important. Overseas
her online. She started the company after
state-of-the-art facilities, clients can recuperate
there is a face-to-face consultation before
identifying demand while living in Malaysia.
in luxurious accommodation amidst the hustle
making a decision to have surgery.”
“Following surgery in a private hospital with
and bustle of Bangkok or a beautiful resort in
8
Beautiful You Holidays director Loraine
Malaysia’s tourism board has also been quick to capitalise on the market, developing
news
promotional collateral that advertises medical facilities and entices patients with a
than those in the United States. New Zealand is an attractive option for
“If it was offered then any complications of the operation or additional expenses incurred
variety of hospital room types, meal options
paitents from the US, Canada, South Africa and
(additional accommodation for example) as
and ammenties.
the Pacific islands with huge future potential
result of the operation would not be covered.”
Cheap surgery is big business and even the skeptics can’t deny the massive cost savings, especially when it comes to major surgery.
expected out of China. CEO Dr Edward Watson said that for every dollar spent on the industry the return was $3.
She said that essentially medical tourism for cosmetic surgery is at the applicant’s own risk. “It is difficult for New Zealand insurers to provide a policy that would cover this as it is
For example, a heart bypass in Malaysia costs
“In a developed market like Singapore they
between US$6,000 and US$9,000 compared to
see 250,000 patients from outside of Singapore.
extremely difficult to accurately assess the risks
$30,000 in New Zealand or US$120,000 in the
This equates to billions of dollars,” said Watson.
involved.”
United States.
Looking forward, New Zealand’s low profile as
Meantime, ACC do provide some
a surgery hot spot is holding us back and Watson
cover for injury caused by surgery that is
Southern Cross to undertake comprehensive
hoped the government would get behind the
performed overseas but there is a strict
research into the potential impact it could have
industry and spread the word that New Zealand
range of criteria involved.
on premiums.
is open for business and can compete in terms
The savings are so immense it prompted
Malaysia and Singapore as having the most potential for cost savings. It also discovered that
“Claims for injuries caused by treatment
of quality and medical experience with any other
from surgery performed overseas can take
destination in the world.
longer for ACC to decide, because treatment
Another group keenly interested in the
injury claims are complicated and these in
25 per cent of members would consider surgery
development of medical tourism are insurance
particular require information to be sought
overseas if they could make direct savings of
companies and ACC.
from overseas,” said ACC lead media advisor
$10,000 or more. With such a lucrative income up for grabs,
Tower PR manager Karyn Fenton-Ellis said policy that will cover medical tourism, in fact
for cosmetic Plastic Surgery (NZFCPS) is
they don’t cover any kind of cosmetic surgery.
NZFCPS urges Kiwis to compare costs at home and get second opinions before taking off. However, it is not just Asia cashing in.
Stephanie Melville. – Rebecca Williams
the company does not have a health insurance
it is no surprise The New Zealand Foundation vehemently against medical tourism.
“We will cover medically necessary treatments
www.stunningmakeovers.com www.beautifulyouholidays.com www.medtral.com
overseas if the treatment that is required and cannot be performed in New Zealand.” In terms of travel insurance, if the applicant
Disclaimer: The information contained in this article are generalised. Please contact your
Medtral, an inbound medical tourism company,
is heading overseas to have surgery performed,
insurance and/or healthcare provider directly
advertise surgery prices up to 40 per cent lower
travel insurance may not be available at all.
for specific details on policies.
Photo Credits || Stunning Makeovers
www.traveltrade.co.nz | November / December 2011
The report identified India, Thailand,
9
CHINA AIRLINES GLOBAL NETWORK
China Airlines – In Step with the World
As Taiwan’s largest airline and one of Asia’s leading carriers, China Airlines operates a eet of modern aircraft to nearly 103 destinations in 29 countries around the world, providing passengers with maximum comfort and safety. As of April 2011, China Airlines operates 68 aircraft, including 49 passenger aircraft and 19 freighters. The average age of CAL’s eet is just 8.1 years, making China Airlines your most convenient and trustworthy choice. We have launched ights to these four major cities in CHINA within this year Sanya, Yancheng, Haikou and Chongqing.
www.china-airlines.com
CHINA
Xinjiang Miao Village
If you build it
Dong minority
they will come
For clients who have been there, done that Guizhou offers a chance to explore tourist friendly but commercial free villages and experience the real China. However, they better get in quick it won’t last forever, writes Rebecca Williams.
picture and sharing samples of their local
China Southern Airlines have opened up a
and free from rowdy hawkers.
whole new side of China with daily access
produce – chillies, tofu, meat, corn, tea and handmade sweets. The ancient village was built in 1378 and dates back to the Ming Dynasty. Although it has undergone extensive renovation over the years, it remains a breathtaking reminder of China’s living history. The local market hums with activity but is refreshingly calm Amidst the ancient stone architecture
into the southern city of Guangzhou from
are monasteries, temples, courtyards,
Auckland.
residences and artifacts. There is a small fee
The flights offer Kiwis unprecedented access to China’s untouched rural regions, ancient attractions and the chance to interact with minority cultures. One such region is Guizhou in the southwest, a one-hour flight from Guangzhou. The province is entering a new era of
(CNY$2-5) for admission to some temples but entry into the village is free. Back to Guiyang city (29km away) and home to nearly 4.5 million people. New Zealand has a connection here – Guiyang is the sister city of Palmerston North. It’s clear there is plenty of business
prosperity with huge investment into
done here with the mammoth Guiyang
tourism infrastructure, accommodation,
International Conference and Exhibition
roads and international marketing.
Centre sprawled out across the city. Off
Delegates from eleven countries
to the side is 366-room luxury property,
including New Zealand, Australia, United
Hyatt Regency Guiyang. The hotel has four
States and Italy were invited to explore the
dining and entertainment outlets, meeting
region prior to the World International
and conference facilities as well as a spa
Travel Mart.
and fitness centre.
It is hard not to fall in love with the
easy access to attractions such as Xijiang
hospitality and genuine desire to look after
Miao Village in Leishan County, which
everyone make you feel at home instantly.
has daily cultural performances. Another
Upon landing in Guiyang Airport, clients
more than 1,000 families.
Natural appeal
ceremony in Qingyan Ancient Town within
Natural attractions play a huge role in
two hours.
Guizhou’s performance on the world stage
parts and the locals delight in taking your
Miao minority
option is Tianlong Tunpu Village, home to
can be indulging in a traditional tea
Foreign guests are still a novelty in these
Huangguoshu Waterfall
For leisure travellers, Guiyang City offers
local enthusiasm for foreign guests. Their
China at its best
Maling River Canyon
and perhaps its most dramatic player is Huangguoshu Waterfall.
11
Yi-Minority Best during the rainy seasons April
Ten Thousand Peaks Scenic Spot
Despite the remote rural locations,
six directions, including from behind the
the roads and bridges in Guizhou are
water-curtain cave.
extraordinary.
At a leisurely pace, visitors can walk
The Chinese don’t create anything the
right around and behind in around two
easy way – it’s the quickest way – giving the
hours. Although a relatively easy walk
area some of the highest and most daring
on well-maintained pathways, it can be
bridges in the world.
slippery when wet and there are enclosed
In fact there are so many suspension,
spaces with overhanging rocks that clients
swing, modern and ancient bridges in the
should be aware of. Escalators at the end
region there are tours devoted to exploring
of the walk provide a quick transition back
them all. This may sound boring to the
to the top.
layman, but even the engineering novice
Along the path, laid back locals offer costumes for a small fee so visitors can dress up and have their photo taken. There are also local arts and crafts on sale. Another key attraction in the area is Maling River Canyon (also called Qingshui River or Mabai River) with its permanent and seasonal waterfalls. Again, a couple of hours are
will be enthralled by the drama their constructions evoke. Perhaps the best example is Balinghe Bridge, which spans the Baling River Valley. It is one of the world’s highest bridges with 375-metre clearance.
People power There are more than 50 ethnic minority
recommended to walk the trail leisurely
groups in the province, each with their
but you could do it in an hour at a push.
own dress, customs and history. It is a
The path is also in good condition but does
fascinating melting pot of faces and colours
involve many stairs. There is an elevator
as Han, Miao, Buyei, Dong, Tujia and Yi
(believe it or not) clinging to the side of the
groups proudly display their way of life.
gorge offering a quick entry and exit. Forget the elevator if you can, the views are worth the walk. As you wander down 200 metres to the bottom of the
When it comes to food, familiar options are available but visitors should try the local street food and delicacies. Chillis are popular additions to meals
gorge the sights are hard to describe.
and local potatoes, tofu, beans and corn
The canyon is smothered in lush tropical
are common ingredients. The locally
foliage, punctuated by hanging vegetation
produced Maotai liquor is an acquired
and scarred by cracks and waterfalls. A
taste and incredibly potent – but an
swing bridge connects the 150-metre
absolute must.
wide canyon and overhead (way overhead)
Tianlong Tunpu Village
Man-made monoliths
to October, the falls can be viewed from
there’s a distant sound of traffic as you
How to sell it
look up to the River Arch Bridge, a mere
Guizhou is perfect for clients looking for an
dot from the bottom.
authentic experience that delivers quirky
Next stop, Ten-Thousand Peak Forest for panoramic views of the canyon, national parks and undulating landscapes. From the scenic spot, visitors can take a
encounters and unforgettable experiences. It could be tagged into a Southeast Asia itinerary or even packaged with a trip to Chengdu to see the Pandas.
leisurely golf cart ride to the top, stopping to take in villages, pastures and the mountain peaks from afar. Other attractions in the area include
Photo Credits || X;
travelled to China as a guest of CTS Tours with China National Tourism flying China
Zhijin Cave with halls and scenic spots,
Southern Airlines.
Longgong Cave and Red Maple Lake, a
...............................................................................
national scenic resort.
12
Traveltrade editor Rebecca Williams
www.chinatravel.co.nz
Photo Credits || Lauren Rafter and Wendy Wu Tours www.wendywutours.com.au
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Unrestored Wall at Red Capital Ranch
China boom
With direct flights, China has certainly been a growing destination for
hotels, transfers and selected sightseeing, Active Asia has a range of SIC
Kiwi’s and Active Asia have seen huge growth to the region.
group tours. Many of SIC tours operate weekly and have one guide with
Active Asia has an extensive array of China Holidays, tours and hotels including all the most popular itineraries covering the triangle of Beijing,
Terracotta Warriors
them throughout each city stay during their tour. Hotels are quality four star and most meals are also included,” said Safe. Agents are reminded to download fliers and specials at the agent
Xi’an (for the Terracotta Warriors) and Shanghai. But as more and more people are doing return trips the trend is to
only website – www.activeasia.co.nz/agents and to subscribe to Active Asia’s newsletter.
venture further afield. “Some of the highlights include Guilin and its magnificent scenery, the Li River (Li Jiang), which meanders south for 85km between Guilin and Yangshuo and is where your clients will see the cormorant fishermen poling
New alliance
their almost submerged bamboo rafts. And of course the Yangtze River for
China Airlines (CI) launched a service from Auckland to
the cruise through the Gorge,” said Active Asia general manager Paul Safe.
Brisbane in January offering three flights per week to Australia
All Active Asia’s senior consultants have travelled through China and can offer expert advice and custom designed holidays.
The full-service airline provides state-of-the-art
“As well as being able to create a package just for clients including
automatically adjust to the lower back of each passenger.
Pri Reduces c ed!
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Was $455
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4 nights in a 4 star hotel; return airport transfers; Tours of Tianmen Square, Forbidden City, Summer Palace, the Great Wall and Temple of Heaven; Peking Duck experience dinner; Acrobat Show with dinner and more.
Was $1739 NOW from
$
1369*
Beijing – Xi’an – Shanghai 10 days/9 nights group tour Explore Beijing – Great Wall – Acrobat Show & Peking Duck Dinner experience – Terracotta Warriors – Shanghai including Yu Gardens and ancient water town – Includes all transfers and many meals.
Highlights of China
CI is also celebrating its entry into the SkyTeam global airline alliance with a special offer until December 31. Passengers who CI and AE coded and operated international flights within three
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their accounts. In other news, CI has remodeled its cabins on nine Boeing 747-400 passenger aircraft. New additions include a business class library and reception bar, full-flat reclining seat in first class and economy class benefits from new adjustable head cushions. CI operates a diverse passenger and cargo network throughout the wider Asia pacific region, North America and Europe with a total of 224 daily departures to 80 destinations worldwide.
Viking in China Viking River Cruises offers a range of luxury itineraries in China including new addition Viking Emerald on the Yangtze River. Accommodating 264 guests with full balconies, hotel style beds in every suite and stateroom the ship has boasts an open air sun deck with 360-degree views, the Emerald Bar and Observation Lounge with panoramic windows. Emerald also features an internet café, reading room, an onboard boutique including a tailor who can create custommade silk jackets, dresses and other items usually in less than one day and health club facilities.
Ph: 09 360 7669
www.activeasia.co.nz
Conditions: * Prices are PER PERSON – based on twin share - in New Zealand dollars and based on low season rates. Comparisons shown are before price reductions based on mid-year season. Excludes International Airfare. Products listed are group tours with local English Speaking guide in each city. On sale until 30 November 2011 or until withdrawn. Email: sales@activeasia.co.nz
14
Photo Credits || Active Asia
On board our chefs create a variety of European and Chinese specialties using seasonal local produce.
corporate travel
Pullman Hotel at Sydney Olympic Park
It’s all about the money Corporates are showing no sign of returning to the good old days in business travel. As the penny pinching continues, Hayley Barnett finds out what businesses are doing to save money.
hotels they have protracted rates with and there are no exceptions.” Carson Wagonlit Travel (CWT) have seen a significant increase in the amount of companies using their services since the recession. CWT programme management director Val Feuell said many companies have taken advantage of lower priced products and show no signs of moving back to pre-GFC products. “Coming out of the GFC we saw a lot of clients from the New Zealand market go from business class to economy long-haul. Whilst we’ve seen some of those policies change, we have largely seen a move to premium economy and a lot of clients haven’t returned to business class. I suppose the real pain of change occurred, people got
used to it and I think companies have taken advantage of that,” said Feuell. “We’re also seeing low-cost carriers become more acceptable in business than it was pre-GFC.” House of Travel representative Brent Thomas said it will be some time before business travellers move back to highgrade travel. “There was a shift in 2009 from the premium end of the market down to the more mid-stream and it’s always harder to get a CFO to sign off on moving the budget back up. So whilst we are seeing some movement towards the five-star properties and the front of the plane, it’s certainly not to the same degree that it was pre-2008,” said Thomas.
15
www.traveltrade.co.nz | November / December 2011
Since the recession hit, a new era of corporate travel has emerged with companies shifting their priorities and looking for more ways to save money. Accor Asia Pacific general manager communications Peter Hook said businesses have used the recession to crack down with tighter travel policies and many are employing the help of Travel Management Companies (TMCs) to help them do it. “Travel policies for corporate travel became rather lax during the mid-2000s but the global financial crisis (GFC) gave companies the opportunity to really tighten travel policies. In a lot of cases they employed TMCs to enforce those; meaning employees have to travel on certain airlines, they have to stay at the
November / December 2011 | www.traveltrade.co.nz
Pullman Hotel at Sydney Olympic Park But it’s not all bad news. Small and Medium Enterprises (SMEs) in New Zealand are beginning to find their feet again, albeit on a much smaller scale. Hook said Accor has recognised this and has started rewarding SMEs with discounts. “A big company with thousands of room nights is obviously going to get higher discounts than five workers who might do 50 room nights over a few years. The smaller businesses aren’t necessarily able to get the discounts so we have been tackling this with a new programme called The Way of Business. It means that SMEs get an immediate 10 per cent off the best internet rate if they’re part of our loyalty programme, AClub. So while they’re not able to compete with the big companies they do get some sort of reward and discount for being loyal.” Cathay Pacific Airways (CX) marketing manager New Zealand Ian Herald said the airline has observed corporates from SMEs starting to travel again but, as Feuell mentioned, they have moved further down the plane. CX hopes their upcoming premium economy will help to ease them back up again.
16
“We do see a market, particularly with the corporate traveller, who wants a bit more but is not prepared to pay a lot more,” said Herald. CX will launch their premium economy product from March next year. Heritage Hotel group communications manager Susan Gibson said in the accommodation sector most businesses have been opting for smaller rooms since the recession. “There’s definitely a no frills approach from corporate now because most of the business travellers do contract work so the corporates are looking for more moderate accommodation like a superior room as opposed to a suite but we look after our regular guests anyway,” said Gibson. “We have a lot of long-stay guests so they really appreciate our suites which have their own separate laundry and lounge from their bedroom so they can actually shut their bedroom door and get working at the desk. They can conduct a business interview or meet clients within their suites at the hotel which is very popular.” CWT’s Feuell said they have noticed clients are sticking to that no-frills approach
with regards to accommodation and many hotels are fighting hard to keep their longstay guests. “During the recession, five-star properties dropped their rates to four-star prices but those rates are now rising because demand is back in the marketplace and therefore we are seeing those clients that did have a five-star policy move to four-star accommodation,” said Feuell. “We are also seeing the re-introduction of VIP hotel programmes so they have one programme for everybody and another programme for the VIPs. That’s how hotels are trying to get around the five-star issue, by having two separate programmes.” Accor’s Hook said loyalty programmes have recently become big business. “The landscape for corporate travel in New Zealand has changed dramatically in one year with the demise of Hyatt and Westen so it is a new playing field and it has localised the industry a lot more,” said Hook. “Price and loyalty are two of the most important factors when it comes to choosing a hotel for corporates because if it’s a matter of $5 and you’ve got a loyalty programme
in place and you’re earning more points for yourself you will look for the one that gives you the loyalty returns.”
Connecting on the road
they can do it through email or text equally as easily as calling so it doesn’t necessarily disturb other passengers and they can’t be contacted themselves so they’re the ones who have to initiate contact.”
Smart travel Smart phones are becoming the way of the future and businesses are beginning to see the advantages of using them to save money. Feuell said CWT offers tools to help travellers remember their cheapest options. “If they are doing anything out of policy then one of our tools tells them they have done something wrong and they need to do something else,” said Feuell. “Say I booked a flight to Sydney, I get a message that says don’t forget to take the train into the CBD rather than a taxi.” Feuell said she is seeing the smart phone become more of a necessity than luxury with CWT clients. “Travellers want everything at their fingertips,” said Feuell. “They want to make sure they’ve got their itinerary on their phone, they want to be able to check in from their phone, book flights etc, so we’re seeing that a lot more.”
17
www.traveltrade.co.nz | November / December 2011
As bed and breakfast slowly turns into bed and broadband, hotels are still charging high fees for what has become a necessity for the average business traveller. Hotel groups in the past have said that fees will come down, but it remains a contentious issue. Gibson said the fees hotels charge depend upon its supplier. “The fact is there is only one or two operators in Auckland that are providing high quality broadband,” said Gibson. “If you talk to most of the hotels in Auckland, we’re all using the same company, so there is a net cost for that because it is provided as an outsourced product. There is a set cost involved. It’s not like we have access to high quality internet ourselves - it’s the suppliers who do the billing.” Accor’s Peter Hook has predicted that free basic connection will become available in the near future but anything more than that will still have fees attached. “Hotels do understand what the public wants.
Corporate travellers are doing a huge amount of work – Skyping to colleagues in America, putting together Powerpoint presentations and they want high-speed fast internet and that does cost money, simple as that.” CX’s Ian Herald said the airline is planning to roll out a major new connectivity next year, but whether onboard WIFI is something that corporate travellers want is yet to be confirmed. “There’s quite an open debate about whether people want it (onboard WIFI) or not,” said Herald. “It’s an interesting one. With corporates, it’s their chance to take time out knowing they’re not in contact with people. It’s a very individual thing and certainly a lot of research is going on about how much access you give people on their phones.” Emirate country manager Chris Lethbridge said full connectivity hasn’t been a problem for them with many passengers opting for either email or text as their main form of communication. “It’s there if people need to use it. It doesn’t mean that 300 telephones are going to go off at once, it just means that there is that capability for people who need to contact someone to make a change and
technology
Hotels aplenty
Hotel software provider protel has partnered with SiteMinder to offer streamlined two-way access to thousands of hotels across the globe. The partnership means live availability for hotels will be
Hahn’s web overhaul
automatically updated on the world’s major booking sites from
Hahn Air has introduced a new website that includes
important purpose of our software: to optimise our clients’
a new booking portal. The upgrade allows agents to
workflows and thus improve their operational effectiveness. We
access 250 interline airlines rather than the 204 currently
are pleased that with Siteminder we have found a partner who
available for issuing in Australia through their GDS.
shares our goal,” said protel CEO Manfred Osthues.
.........................................................................................................
...................................................................................................................
www.ticketing.hahnair.travel
protel’s PMS and CRS networks via SiteMinder. Reservations from those sites will be automatically delivered by SiteMinder directly back into protel’s networks, eliminating the need to enter bookings manually and lowering the cost of acquisition. “We know that process efficiency can make or break a hotel today more than ever. At protel, we never lose sight of the most
www.protel-hotel-software.com
Bigger bytes at Scenic The upgrade also involves a shift in
Scenic Hotel Group has slashed the cost
platforms for the group.
of guest internet services by two-thirds
“All our internet kiosks are moving
November / December 2011 | www.traveltrade.co.nz
across all 17 properties.
18
to Apple iMacs which ensures internet
The group has also introduced uncapped data at faster download speeds
access for those who don’t have their own
with as many as four devices per room.
devices. A one-hour plan will be available for purchase at $5 for use in the kiosks.”
“We’ve come up with a unique structure that gives us the ability to offer
Hutchings said corporate guests have
24-hour internet at just $10. It’s good old-
been crying out for the changes and there
fashioned kiwi-ingenuity at its very best,”
were also appealing packages for the
said IT manager Piers Hutchings.
family market. “It’s a great bonus for families – we can
However, Hutchings said the cut in cost will have speeds of up to 50 Mbps. Our
do a per room charge of $20 for 24 hours
offering includes 24-hour free technical
that will include up to four devices in the
country to utilise the faster VDSL
support and uncapped data – although
same room.”
technology where it’s available, which
we will apply a fair use policy to ensure a
...........................................................................
means the majority of our properties
great user experience.”
doesn’t equate to a cut in service. “We’re the first hotel chain in the
www.scenichotelgroup.co.nz
Expedia commission changes Expedia Travel Agents Affiliate Program (TAAP) has increased the commission on air bookings when it is booked as part of a package. Agents now earn 10 per cent or more on land content and 1.5 per cent on air content for Expedia package bookings no matter what carrier is booked. The change means agents can earn commission on Expedia packages even when the flight is with a low cost carrier who generally offer no commission at all. Conversely, Expedia will stop paying commission on bookings for stand-alone flights. “The massive expansion of destinations supported by our airline partners has vastly increased our capacity and competitiveness in all regions,” said Expedia manager of travel agent distribution Stuart Udy. “We provide great package product to our agency partners and enable them to
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take advantage and earn great commission on the fabulous rates on Expedia.” Carriers such as Air Asia, which will be exclusive on Expedia apart from their own website, and many other carriers are creating new destinations every day. “Through packages, heavily discounted land content is available at these new ports as well as established destinations. Expedia offers access to numerous carriers, which are not available through traditional GDS channels so this is a great additional option for agents.” As a trade off, Expedia has eliminated commissions on stand-alone air. “Stand-alone air was such a small part of the agent program that we decided to cut it and increase commission on the package component,” said Udy. “By doing this, we know we can offer agents a real return for their efforts and they can pass the great savings onto their customers.” www.traveltrade.co.nz | November / December 2011
Expedia TAAP now operates in 15 markets around the world with over 17,000 travel agencies enrolled in the programme. ........................................................................................................... www.expedia.com.au/TravelAgents
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=PZP[ www.expedia.co.nz/travelagents ,THPS L_WLKPH Ua'KPZJV]LY[OL^VYSK JV Ua
19
Sabre saves time It has been a big year for Sabre with some major time saving technology rolling out to connected agents. Sabre released graphical view earlier this year, which allows agents to complete bookings 20 per cent faster, use 30 per cent less keystrokes, increase productivity by up to 20 per cent for experienced agents and reduce training time by up to two weeks for new agents. Another major advance in 2011 was the announcement of the Sabre Red App Center, which is built on the open source Eclipse Rich Client Platform. Using the plug-in capabilities of this technology, Sabre agents can tap into the collective creativity of Red App developers from all over the world by downloading and using Red Apps to accelerate workflow, deliver enhanced traveller services and drive more sales – so our customers can make their workspace as unique as they are.
Major trends now and into 2012 Merchandising Agencies need efficient end-to-end
their smartphones.”
Ancillaries
and reporting. Corporations need
Sabre’s integrated approach to selling and
complex policy-based e-commerce, content
transparency and aggregated data.
fulfilling ancillary services and products,
isn’t simply merging into new platforms but
offers agencies the opportunity to broaden
evolving to be more relevant, timely and
must to allow agency, corporate customers
their product offering to a full range of
personal, he added.
and consumers to easily and efficiently
services within a single environment and
According to Gartner, by 2014 more than
comparison shop.
reduce time previously spent on external
three billion of the world’s adult population
web sites.
will be able to transact electronically via
To support merchandising Sabre has introduced graphical capabilities in a hybrid approach e.g. branded fares. Now, with the increasing complexity of supplier merchandising, demographic
November / December 2011 | www.traveltrade.co.nz
travellers are simply pushing buttons on
processes including shopping, fulfillment
Full disclosure and transparency is a
20
by selling ancillaries at no cost from Sabre.”
EMD provides transparency of the total cost of travel at both the point of sale and in accounting systems.
From location-based travel services to
mobile or Internet technology, with a 90 per cent mobile penetration rate globally. “These continued advancements in mobile payment, commerce and banking
changes in agent workforce and owner/
Mobile
manager need to tap into a broader labour
Mobile commerce has been identified as
transact via mobile devices regardless of a
pool, Sabre is on the cusp of moving to fully
a major trend due to the proliferation of
traveller’s location or destination. Physical
graphical workflow as the norm rather than
smartphones.
passports, wallets and credit cards will
the exception. “Marketplace will decide which
“Mobile shoppers are expected to spend $119 billion globally on goods and
merchandising offers are successful. Along
services in 2015, up from $12 billion in
the way, the offers have to be made available
2009,” said Cameron.
will make it easier to electronically
give way to virtual currency and biometric identification.” Sabre leads the mobile market with Tripcase and Sabre VirtuallyThere meeting these current and future needs of travellers.
using proven systems and technology that
“Travellers are increasingly relying on
meets the needs of all constituents and it’s
mobile products and services to navigate
not just air - hotels are very interested,” said
their way through cities and airports around
for post-booking consumer needs that allows
spokesperson Jordan Cameron.
the world. Traditional paper tickets and
for one-touch access 24 hours a day – seven
Tripcase is a free smart mobile application
formal travel documents have fallen way
days a week to all the critical details about
with carriers such as Air New Zealand
to digital boarding passes and mobile
a trip. It also has an intelligent messaging
and Qantas. We have made it clear we are
itineraries. Rather than calling travel agents
service that monitors the trip and provides
prepared to enable airlines to grow revenue
to re-accommodate flights and book hotels,
relevant alerts and notifications.
“Sabre has worked and continues to work
Amadeus on the up Passengers can stop worrying about their
Amadeus has experienced strong growth in the
system to process economy comfort seats. In
first nine months of the year with major new
the same month, Iberia became the first airline
baggage thanks to new technology from Amadeus
content agreements, low-cost carriers and new
in Spain also to offer its travel agency customers
and SITA, the world’s leading specialist in air
baggage tracking technology all contributing to
the service.
transport communications and IT solutions.
a 19.5 per cent increase in profit.
The partnership has enabled real-time
Low-cost carrier bookings are also on the
During the third quarter, Amadeus signed
rise, with an 18 per cent increase. Amadeus has
baggage tracking information and worldwide
content agreements with six airlines including
included an additional nine low-cost and hybrid
baggage reconciliation for passengers.
airberlin, LOT Polish Airlines and LAN Airlines.
carriers this year making 70 low-cost carriers
In addition, a new multi-year agreement
“The airport itself is one of the last frontiers in delivering the total trip experience. If airlines
bookable in the system.
are to overcome this challenge, it is important
with Frontier Airlines was announced in North
In hotel news, Amadeus broke through the
America. Frontier offers routes to more than 80
100,000 unique hotel properties. The increase
that they address the issue of mishandled
destinations in the United States, Mexico and
follows the implementation of content from
baggage, which is a persistent problem for
Costa Rica.
Destinations of the World, a global wholesale
the industry and a very disruptive issue for
travel company.
passengers,” said Amadeus VP airline group
Amadeus North America also announced a new global distribution agreement with a Toronto-based carrier Sunwing Airlines. Sunwing serves Canadian, US and European
In the Asia Pacific region, Amadeus launched
John Chapman. “It’s an area where technology can make a
the Printmytrip solution for travel agents. Printmytrip delivers bespoke itineraries and
real difference, and Amadeus’ and SITA’s vision
destinations as well as cities in Mexico, the
increased convenience for travellers – enabling
for the airport is to deliver solutions based
Caribbean and Central America.
travel quotations, itineraries and electronic
on collaboration and data sharing between all
tickets to be customised according to the needs
relevant parties including airlines, airports and
of the traveller.
ground handlers.”
Meanwhile, in Latin America TRIP Linhas Aéreas, the Brazilian domestic airline covering 87 destinations, also became available in the Amadeus GDS during the quarter.
The first phase will cover 54 airports
Travel agents can modify the design layout and include airline contact details, weather
worldwide where bags will be tracked from the
forecasts at the destination of the traveller,
point of check-in throughout the journey.
Ancillary Services in September and travel
emergency contact numbers and other
.....................................................................................
agencies in the Netherlands can now use the
important information.
KLM implemented Amadeus Airline
www.au.amadeus.com
www.traveltrade.co.nz | November / December 2011
Is your gds ticking all the right boxes? ✓ Can you choose from 26 booking classes on your availability screen? ✓ Can you compare up to 6 airlines at once? ✓ Can you automatically search up to 7 days for next available flight? ✓ How about booking outbound and return/onward flights in one quick entry? You can do all of the above and more if you're with Amadeus.
Over 140 airlines rely on Amadeus for their day-to-day operations. This means you will enjoy accurate and reliable information second to none. And......no one offers more last seat availability. Better content, more choice and great value. This is the Amadeus advantage. Simply call 0800 949 009 email sales@au.amadeus.com or visit nz.amadeus.com
21
MELBOURNE
Melbourne:
A
November / December 2011 | www.traveltrade.co.nz
year-round fun
Top seller Melbourne never fails to impress Kiwi
Fashion Festival as well as the Food and Wine
lot of business for us and you’ve also got some
travellers and right now, it’s red hot. Events and
Festival - it’s a month of activity. There’s always
special events like the Melbourne Cup, the
shows are pushing up numbers while loads of
something going on in Melbourne.”
Australian Tennis Open and the Flower Show.”
House of Travel representative Brent Thomas
operators specialising in guys and girls trips are attracting clients all throughout the year.
“There’s no high season, no low season
but certainly around big events there is
Summer is always a hive of activity and
said the Aussie city is always a favourite for
the city’s markets are a source of great
clients around spring and autumn with events
entertainment, even if clients would prefer to
and sales topping the activity list.
strike shopping off the to-do list.
“With all the events in spring, numbers have
more opportunity,” said Tourism Victoria
Fresh food, art and musical performances
representative Margaret Spiro. “Events like
been looking good to Melbourne,” said Thomas.
are just some of the highlights at the Queen Vic
the Melbourne Cup generate a lot of travelling
“There have been some great packages put
Market in the CBD. Clients can pick up works by
but also when you look at the month of
together with airlines, hotels and shows. Shows
local artists at Fitzroy’s Rose Street Artists’ Market
March, you’ve got the Grand Prix, L’Oreal
like Rock of Ages and Love Never Dies create a
and bookworms can head to Fed Square for cheap
22
A
Chefs prepare for the Melbourne Wine and Food Festival
Photo Credits || Getty Images/Tourism Victoria
B
The Melbourne International Flower and Garden Show is held every year
B
C
D
E
books. With weekend farmers’ markets, suburban
weekend. It makes it so easy to sell from that
to bike around and explore all the different
collectors’ markets and beachside night markets
point of view.”
suburbs. Real Melbourne Bike Tours offer a
in the summer time, your clients are bound to find one that suits them. But if clients are really serious about shopping, get them on a Melbourne shopping tour. Many shopping tour operators tailor their tours to suit the needs of each shopper. Thomas recommends Melbourne Outlet Shopping Tours. “We work with Melbourne Outlet Shopping
Melbourne Outlet Shopping Tours work in conjunction with Melbourne Sports Tours, which specialise in all things manly such as brewery, surf, food and sports tours. “The State of Victoria prides itself on being the sporting hub of Australia so it’s always popular in that respect, especially for the Melbourne Cup, Aussie Rules and cricket at the MCG,” said Thomas. Flight Centre product manager Jenny Wallis
said Thomas. “The Bargains and Bubbles tour is
said there’s plenty of activities for guys while the
great. They cover a large number of stores and
girls are out shopping.
Little Italy and lunch at Queen Victoria Market.” If clients don’t want to take a tour, Melbourne itself now has over 30 Bike Share Stations situated around the city for visitors to hire bikes for A$2.50 per 30 minutes. There are many bike trails around the cities and many hotels stock maps especially for cyclists. During summer, for both guys and gals, Spiro suggests getting out to Melbourne’s beaches. “The main beach in Melbourne is St Kilda, but if you head out along the coast towards Mornington Peninsula, there are fantastic
you get lunch and a glass of bubbles – great for
“Sports lovers should get amongst all that
a girls weekend away. Another favourite is the
Melbourne has on offer with Melbourne Sport
beaches along there,” said Spiro. “You’ve got
Café Culture tour with Hidden Secret who we
Tours,” said Wallis. “Kiwis should have a go at
Phillip Island and all along Bell’s Beach and
also work with.”
AFL - Melbourne Sport Tours do a beginners
the Bellarine Peninsula the beaches are pretty
course - or check out the Melbourne crime
awesome. As for the vineyards, you can be out
by combining a shopping tour and show with a
scene with GO West Tours, then tour the city
of Melbourne within an hour to the Yarra Valley
Yarra Valley wine tour.
by bike with Real Melbourne Bike Tours.”
or to the likes of Belford or the Mornington
Create the ultimate girls weekend itinerary
“Often you’ll find that tour operators do a
Wallis said biking around Melbourne has
Peninsula. There are many wine tour companies
combination of these sorts of things so clients
become a major tourist attraction in recent
that operate out of Melbourne in the mornings
can take in a show, go to the Yarra Valley and
years having recently been named the second
which drop you back on the same day. It’s best
take part in a shopping tour,” said Thomas. “You
best biking city in the world after Copenhagen.
to do about three wineries and have lunch in
can pack so much in over a three or four-day
C
“Melbourne is very flat and a great city
Outside Rod Laver Arena before the Australian Open Tennis
D
one of them.” – Hayley Barnett
Clients can take advantage of the autumn sales
E
Southbank, central Melbourne
23
www.traveltrade.co.nz | November / December 2011
Tours because it is a real favourite with clients,”
four-hour bike tour with coffee and cake in
F
G
Upcoming events
Melbourne is only the second city in the
Queen Victoria Market’s Suzuki Night
carols. The Sidney Myer Music Bowl
world to host the musical after London.
Market. Starting on 16 November each
will be transformed into a visual
Andrew Lloyd Webber’s Love Never Dies
The musical is directed by Simon
Wednesday night, the market offers
masterpiece, as thousands of candles
Phillips, choreographed by Graeme
200 stalls selling fashion, handmade
light up the night sky.
May 22, 2011 - Dec 18
Murphy and designed by Gabriela
jewellery and artisan wares. Whilst
.............................................................
Regent Theatre, 191 Collins St
Tylesova.
they shop, visitors can sample world
Vodafone Boxing Day Test
LoveNeverDies.com.au
cuisine, produce and local wine and
Dec 26 – 30
The story of The Phantom of the Opera
.............................................................
beer from regional Victoria and listen
Melbourne Cricket Ground, Brunton Ave
continues in Andrew Lloyd Webber’s
Suzuki Night Market
to live world music performances and
latest musical masterpiece, Love Never
Starting Nov 16
local bands. .............................................................
Dies. This is the first new Australian
MCG is the most anticipated cricket
Dec 2
This summer will see Australia give
BAYVIEW EDEN MELBOURNE
City Square
it their all to defeat their rivals India
The centerpiece of Melbourne’s
there will be plenty of activities in and
Accommodation | Conference | Events
Christmas ‘makeover’ will be at City
around the MCG. The Outfield precinct
Square, renamed Christmas Square
will provide interactive cricket displays
for the month of December. As well
for families in Yarra Park.
All your clients Christmas shopping
musical in more than 20 years.
can all be done under one roof at
November / December 2011 | www.traveltrade.co.nz
Bayview Eden Melbourne is located at the city end of Queens Road, close to all Melbourne has to offer, with picturesque views of Albert Park Lake, Golf Course and Port Phillip Bay. It is perfectly positioned for business and pleasure.
24
The traditional Boxing Day Test at the
Melbourne Christmas Makeover
production of an Andrew Lloyd Webber
More reasons to do business at Eden • 180 guest rooms and 12 suites • Rooftop health club including sauna, spa, gymnasium and rooftop terrace • Onsite undercover car parking • Flexible Grand Ballroom with up to 5 individual rooms • Four historic Netherby mansion function rooms • Billiards room • Close to all major arterials • Just a short tram ride away from Melbourne CBD, Southbank and St Kilda Beach
match each year in world cricket.
on home soil. As well as the cricket,
as carol singers and the city’s official Christmas tree, the story of Christmas
cricketvictoria.com.au .............................................................
lights will be turned on for the first
Australian Open The Grand Slam of Asia/ Pacific
time on December 2, marking 31 days
Jan 16 – 29, 2012
of Christmas in Melbourne.
Melbourne Park, Batman Ave
will come to life in a traditional Nativity Scene and interactive story book. The
.............................................................
Carols by Candlelight
For two weeks in January, the best
Dec 24
tennis players in the world will fight
The Sidney Myer Music Bowl
it out for one of the biggest Grand Slam(R) titles tennis has to offer - the
Vision Australia’s Carols by Candlelight
Australian Open.
is a Melbourne institution and a
Check the website for all the latest
perfect family event for visitors. The
news and further ticket information
event brings together Australia’s top
from Tennis Australia and the
entertainers performing a mix of the
Australian Open.
season’s contemporary and traditional
australianopen.com
Bayview Eden Melbourne, 6 Queens Road, Melbourne Vic 3004 T: +61 (03) 9250 2222 | W: www.bayviewhotels.com/eden For a complimentary copy of our NEW Conference & Events Brochure please email functionsales.bem@bayviewhotels.com
Photo Credits || ALL: Getty Images/Tourism Victoria
F
Australian Formula 1 Grand Prix
G
Melbourne’s MCG
EXTREME ASIA
x a m e h t Asia to Made in NZ
Traveltrade’s top picks for adventure seekers and adrenalin junkies
AJ Hackett Bungy has made it to Mac au. Clients can experience skyjump (233 metres), skywalk and mast climb on Macau Tower. macau.ajhackett.com
Dive like you mean it Freedive Gili offer the purest form of diving in the waters around Gili Islands, one hour from Bali. There are a range of teaching packages available from beginner to master. Clients are taught how to breath more efficiently and dive up to 40 metres without any oxygen tank. www.freedivegili.com
On yer bike SpiceRoads was founded on the belief that the best way to explore a country is www.traveltrade.co.nz | November/December www.traveltrade.co.nz | November / December 2011
by bicycle and they offer some intrepid options. “Our Tribal Trails of Thailand mountain biking tour uses trails created by ethnic minority tribes to ride from village to village,” said product manager Patricia Weismantel. “The tour starts in Chiang Rai but quickly heads off road following single track and jeep width trails. To add to the adventure the tour overnights at a forest station and in a hill tribe village.” SpiceRoads offer something for riders of all abilities and style preference (mountain bike, road bike or touring). “Our riders rely on us to take care of the basics such as providing safe water to drink while riding, tasty and healthy food as well as clean accommodation. We take the worry out of travelling to a foreign country while still providing a local experience. As language is often a barrier in Asia, our local guides open up a world to them that they wouldn’t get to know otherwise.” www.spiceroads.com
25
CHINA 2012
HONG KONG & CHINA Create your kind of holiday
Mud on your face Angkor Dirt Bike Tours are taking registrations for the
LOOK INSIDE
for impartial content maps, bonus offers & much more
Extreme Rally Raid Cambodia departing Phnom Penh
DIScOvEr
Hong Kong, Macau, Beijing, Xian, Shanghai, Guilin, Chengdu & much more
January 7. Offering serious riders (only) the chance to go
LEArN & pLAN
with the best product advice & inside information
where no tours have gone before, the rally covers 2,000kms
AwArD wINNINg
We're a six time winner of the prestigious National Travel Industry Awards
Now with hotel reviews by
in 12 days.
w w w.c r e a t i ve h o l i d a y s .c o m
Packages include bike hire, fuel, food, accommodation and
Look out for the new 2012 Hong Kong & China brochure out soon! This monTh CreaTive holidays look aT China! China isn’t just a country – it’s a different world. Visitors to Beijing can track down bargains at the wonderful silk markets, walk to Tiananmen Square or find a great restaurant for Peking Duck and of course, no trip to China is complete without a walk on the Great Wall. Shanghai is a frontier town, obsessed with the latest fads, fashions and technology, but tucked between the shopping malls and the modern architecture is the old Shanghai, where temples nestle down alleys, along with street markets and classical Chinese gardens.
November November/December / December2011 2011| |www.traveltrade.co.nz www.traveltrade.co.nz
CheCk some exCiTing Tours To help your ClienTs see more:
26
• Full Day Great Wall & Ming Tomb ex Beijing from $105 per person • Half Day Terracotta Warriors ex Xi’an from $136 per person • Half Day Huangpu River cruise ex Shanghai from $99 per person Book online using i-CREATE in your own time and ‘Earn More’, or call our team of travel specialists.
0800 652 441 Photo Credits || Hokkaido: Luke Hurford
a rally jersey for around US$2250. toursintheextreme.com
Snow report Japan is renowned as one of the world’s top skiing destinations but clients who have been there, done that may be enticed by Hokkaido Powder Guides (HPG) back country tour options. These tours go so far out of the way an avalanche course is included. HPG director Chuck Olbery said the tours were only suitable for advanced and expert clients with powder experience. “We do guide private groups as well and these can be intermediate skiers. If clients haven’t had a great deal of soft snow experience we give them skiing tips.” Olbery said a reasonable level of fitness was recommended and safety equipment is a must. “All clients we take have beacon, probe and shovel as the safety equipment. For backcountry days, snowboarders will have snowshoes and collapsible poles and for the skiers, alpine touring bindings and skins for the ascent. “We highly recommend a guiding service for foreign backcountry skiers as there aren’t any English topographic maps available of the mountains and not much in the way of public avalanche forecasting at many ski resorts.” www.hokkaidopowderguides.com
As seen on the Amazing Race Flight of the Gibbon offer zip line thrills that include wildlife
Himalaya skydive
experiences, eco adventures and some serious adrenalin rushes with attractions in Bangkok, Pattaya and Chiang Mai.
Everest Skydive is the world’s highest drop zone at 12,350
Bangkok is the highest choice at 300 metres and boasts 24 platforms
feet. The adventure begins with trekking through Sherpa
bordering on a wildlife sanctuary. There is also a jungle playground for
villages and climaxes with a freefall into the world’s highest
visitors to enjoy.
drop zone in Syangboche (12,350ft). Everest Skydive crew includes some of the world’s leading skydiving and mountaineering experts. The drop zone vehicle, Pilatus
In Pattaya, the zip line traverses an open safari habitat, giving visitors a rare opportunity to become part of the jungle – albeit from a safe distance. Up in Chiang Mai, the world’s longest zip line (more than five metres)
PC-6 Aircraft is equipped with a specially designed oxygen
is set in a 1500 year old eco system. Clients can opt for a two-day package
system and is flown by highly experienced pilots.
that includes homestay, meals and a Thai massage. Optional extras include mountain biking and white water rafting.
www.eliteresortsofasiapacific.com www.treetopasia.com
www.traveltrade.co.nz | November/December www.traveltrade.co.nz | November / December 2011
27
Samoa Conference
Centre
Keeping PAICE post recession Exhibitors at the recent Pacific Area Incentives & Conferences
“We are also positioning ourselves
onting
ent
Hornblow said Vegas was always
is designed to seat 450 guests
changing and it was attracting
and is equipped with interpreter
Expo (PAICE) in Auckland enjoyed
as a cost-effective destination with
groups of 40 to 150 people steadily
rooms, video conference systems,
a high rate of enquiries from
good hotel rates. Everything is very
this year.
PS sound systems and LED
“active and engaged” buyers after a
accessible; You can get from the
sluggish year.
airport to the conference centre in
the Pacific but 2012 is looking
partitioned to form a break-out
under 10 minutes.”
promising.
room and is full air-conditioned.
Exhibitors felt the effects of Rugby World Cup, which kept
In Tasmania, forward bookings
Things are not as rosy in
screens. A VIP room can be
Julie Cassin from GLP hotels
In more news from Samoa,
Kiwis at home and sabotaged the
are strong with 97 per cent
New Caledonia said there had been
Aggie Greys has teamed up with
remaining few months of 2012.
occupancy at Henry Jones Hotel.
an overall downturn for Pacific
Downsize Me fitness guru Lee-
destinations but there was a lot of
Ann Wann to develop a fitness
interest from buyers at the show.
retreat. The retreat is an option
However, many reported a strong level of enquiry for 2012. Adelaide Convention Bureau
Business Events Tasmania director of sales Claire Harrington said gourmet appeals were a strong
“PAICE is really the only
for rewarding and revitalizing
account executive Melissa Reilly
drawcard for the region as well
platform for this kind of business.
groups with healthy dining,
said business was good for Adelaide
as the local events such as the
There are a lot of active people
fitness programmes and spa
with Air New Zealand’s six weekly
beerfest, Sydney to Hobart yacht
here ready to talk.”
treatments.
direct flights offering great access
race and Taste of Tasmania.
New Caledonia exhibitors
Meantime, the Cook Islands had
including Aircalin, Arc en Ciel
a strong presence at the expo with
the New Zealand corporate and
Voyages, Le Meridien Noumea,
representatives from Cook Islands
block for 2012 and opportunities
incentive market,” said Harrington.
New Caledonia Tourism and
Tourism, The Edgewater Resort
keep presenting themselves.”
“We see PAICE as a long-term
Ramada Plaza Noumea had teamed
& Spa, Crown Beach Resort,
investment. There is good clientele
up into one stand for the expo.
Muri Beach Club Hotel, Te Vara
“People pick the destination
Nui cultural village, Destination
before the hotel so we are working
Management Cook Islands and
together,” said Cassin.
The Rarotongan Beach Resort
for corporate travellers. “Business is good, we are choc a
Reilly said the focus was on
November / December 2011 | www.traveltrade.co.nz
blending and art experiences.
Cook Is lands C
“We know there is business in
attracting Kiwis groups with
and good business leads for
exclusive and bespoke events
building relationships.”
that draw inspiration from the
A major new addition to the
Television show Survivor was
& Spa and The Aitutaki Lagoon
local region such as Barossa and
destination’s offering is MONA,
Kangaroo Island.
museum of old and new art, a
the reason behind Samoa’s quiet
“Kiwis groups are always
private collection in Hobart. In
year. Production crews booked
looking for something new and
addition to ancient, modern and
out Aggies Greys for four months
manager Kelly Hansen said PAICE
exciting to do,” said Reilly. “We are
contemporary art the venue has a
during the peak season.
was the perfect opportunity to
looking to push the envelope and
cellar door, wine bar, contemporary
offer something that sets us apart.”
French restaurant and café.
She said the high exchange rate
Meantime, the strong Kiwi
Country manager Fasitau
Resort & Spa. Cook Islands Tourism marketing
showcase what the destination can
Ula said things would pick up
offer for smaller, boutique style
again and was hoping the new
conferences and meetings. “Our currency is the NZ dollar
made customers more budget savvy
dollar has been a blessing for
conference centre would attract
and event organisers were looking
the United States with Air New
attention from the MICE market.
for experiences that delegates could
Zealand reporting strong interest
not access as a tourist.
in New York and Las Vegas
located in the heart of downtown
services to suit all budgets from
Convention and Visitors Authority
Apia, opened early November
middle of the road to luxury villas.
(LVCVA) enjoying a bumper year.
and is close to restaurants, cafes,
You can even do island combos
hotels and the marina. The venue
between Rarotonga and Aitutaki”.
Adelaide competes strongly with exclusive options such as interactive celebrity lunches, wine
28
LVCVA local rep Megan
The Samoa Conference Centre,
and we have a wide range of accommodation, activities and
hot properties
Family fun in Vanuatu Win one night’s accommodation at Surfside on Breakas Beach is a new option for families in Vanutau with 16 absolute beachfront villas. Until recently the villas were managed by Breakas Beach Resort but owing to their adults only policy many guests were confused about the
either Wairakei Resort Taupo or the Chateau Tongariro Hotel Mt Ruapehu including a set menu dinner and breakfasts. Enter online at www.traveltrade.co.nz or visit our Facebook page
separation of areas for family use. All shareholders have agreed to a friendly split to alleviate any on-going confusion and from December 1 the 16 existing villas adjacent to Breakas will become Surfside on Breakas Beach and become completely family friendly. Samantha Johnson has been appointed general manager of the property and will be living onsite to offer guests any assistance they may require during their stay. “To help make guests achieve a less costly holiday we have really sharpened the pencil with the lowest possible rates for the best located oceanfront accommodation in the South Pacific,” said Johnson. “To further assist in making holidays more affordable we are offering the units as fully self-contained but ensuring guests still have access to all of the necessities for pleasure, comfort and convenience. Should guests feel like a little indulgence an abundance of excellent restaurants are very close by.” The fully stocked convenience/boutique shop carries a range of food items, wine, beer, personal needs and apparel. The villas each have a completely
Chateau Tongariro Hotel Mt Ruapehu
The Chateau Tongariro is nestled in the shadow of three towering active volcanoes, and at the very foot of Mount Ruapehu. The property offers a range of accommodation options from suites to motel rooms and boasts a nine-hole golf course, several restaurants, 60-person cinema, fitness room and sauna. Industry special $165 room only & $20pp breakfast unitl 31 Jan www.chateau.co.nz Join us at www.facebook.com/chateautongariro
private poolside dining area easily serviced from the nearby kitchen. Any existing bookings made through Breakas Beach Resort will be honored and all bookings from December 1 should be made directly with Surfside On Breakas Beach. www.surfsideonbreakasbeach.com
Wairakei Resort Hotel Taupo
Located five minutes north of Taupo town centre, the four star resort has hotel and villa accommodation. It also doubles as a conference venue. Facilities include a nine-hole golf course, swimming pools, restaurants, bars, cafes, sport facilities and a children’s playground. Industry special $125 room only & $20pp breakfast unitl 31 Jan www.wairakei.co.nz Join us at www.facebook.com/wairakeiresort
www.traveltrade.co.nz | November / December 2011
Our e-newsletter subscribers are automatically entered into monthly prize draws and enjoy exclusive weekly prize draws. Sign up now email rebeccaw@mediaweb.co.nz
Congratulations
to the winners of out Village Roadshow Theme Park tickets Jodie Robertson from Orbit Travel and Shelley Fissenden from Whalewatch Kaikoura
29
agency insider
Agent low down
Mates Rates More cruise commission Oceania Cruises would like to thank New Zealand travel agents by offering bonus commissions on five sailings from their world 2011/12 Collection, which are currently on special offer. The offers are US$1000 shipboard credit per cabin, plus free gratuities for guests plus $400 bonus commission to travel agents. Offers are valid for sales until January 31, 2012 unless
Donna Solar
House of Travel, Rotorua
withdrawn earlier. www.OceaniaCruises.co.nz .................................................................................................
How long have you been a travel agent? I started in 1991 at Sandy’s Travel in Rotorua, then Travel for Less
Free Westfield vouchers
Rotorua, and I started at House of Travel in 1996 -98. I had a break
Rail Plus is offering free Westfield vouchers for bookings
and taught on an ATTTO travel course for five years at Waiariki
on Eurostar first class, Eurail Global and Select Pass. The
Polytechnic but returned to House of Travel Rotorua in 2004.
promotion applies to new bookings made, paid and ticketed
until December 14. Vouchers will be sent to consultants with
What is your favourite part of the job?
tickets.
The fact that every booking is never the same – that we can deal with the same destination for different customers and everyone
www.railplus.co.nz
has a different need or reason to be travelling, and you’re able to treat each inquiry as exciting and put everything in place to suit that customers needs. It’s not mass produced systematic selling.
What destination do you love to sell and why?
Discount treatments
Everywhere really but a particular favourite is the USA. I’ve spent
Pure Bliss Day Spa has opened at Copthorne Hotel Bay of
many enjoyable visits there over 20 years and still find it is the most
Islands and is offering bonafide travel agents and brokers a $30
under-estimated destination. What it lacks in culture it makes up
discount on any treatment.
for with fantastic scenery and energy, plus they speak the same language, have exceptional value for money and it really does provide something for everyone from wilderness to city life and everything in
www.mobilemassagebeauty.co.nz .................................................................................................
between – a great country! For old history and culture, Egypt is amazing – a land that transports
Gourmet goodies
you back a thousand years or more effortlessly and fantastically.
Visit California has launched an incentive for New Zealand
Any of the Pacific Islands for an escape, anywhere in Asia for great
travel agents to complete its online California Expert training
value and culturally different experiences with the best food on
programme.
offer for the lowest price, and for wildlife – nothing beats Kenya
All graduating agents who successfully complete the training
and Tanzania where you can get up close with the animals in their
by December 9 will be entered into a draw to win one of 20
environment and appreciate the beauty this land offers.
$100 prepaid Visa cards to use for a culinary activity of their
choosing.
How many countries have you been to?
“California is the leading US producer of wine and fresh food
I think about 30 so far, with so many more to get to.
products and it’s got such broad culinary appeal. With our current market activities drawing attention to this, we wanted
What five things must you always have on a long-haul flight?
to educate travel agents even further,” said Visit California’s
A good book is my most essential (call me old fashioned but
Tristan Freedman.
movies just don’t do it for me on planes), toothbrush/paste,
California Expert was launched in October 2010 and is a
moisturiser, comfy clothes and shoes and reading glasses.
learning tool for travel agents, designed to equip them with the
highest level of product knowledge and assist sales.
What’s your idea of a perfect vacation? Great company, sunshine, warm calm water, great accommodation, interesting food and drink choices and a good book – with maybe a nice shopping spot somewhere nearby.
30
www.californiaexpert.travel
brochure update
Africa APT
Ancient Kingdoms Holidays The Innovative Travel Co.
APTs inaugural Africa brochure presents seven
Innovative Travel has
small group adventures
released their comprehensive
across South Africa,
Ancient Kingdoms Holidays
Kenya, Tanzania and
programme for 2012.
Egypt for the 2012-13
The programme offers
season.
packaged and flexible tailor-
Opportunities to see
made options for clients,
the Big 5, access to Kruger
boutique cruising, small
National Park , Serengeti,
group and escorted tours
Masai Mara and Victoria
with holidays to suit all
Falls are key selling points,
budgets.
along with APT’s hallmark
New to the programme is
stylish standards of touring
an expanded range of small
and accommodation and
ship cruising, small group
fully-inclusive nature of
tours in Turkey, Tanzania
packaging. All flights in Africa and Egypt are included
and private touring options.
in the price.
The Andalucia features walking, painting, horse riding and bird
APT is offering a $1600 per couple earlybird discount
watching along with some favourites for Dubai, Oman Morocco, SQ
for bookings made before December 31.
and EK bonus airfare deals and much more.
www.aptgroup.travel
www.innovative-travel.com
Asia-Pacific Incentives & Meetings Expo Melbourne Convention and Exhibition Centre Melbourne, Australia 21-22 February 2012 | aime.com.au
As a VIP buyer in the industry, we would like to invite you to apply today. Benefits of being an AIME Hosted Buyer include: Complimentary airfares, airport transfers, 3 to 5 star accommodation, pre-scheduled appointments with exhibitors you choose to meet with, pre and post touring options around Victoria and Australia, unrivalled networking opportunities and much, much more. Visit aime.com.au for qualification details.
www.traveltrade.co.nz | November / December 2011
The Asia-Pacific Incentives & Meetings Expo (AIME) is recognised as the premier event in the Asia-Pacific region for event organisers.
You can attend AIME in a number of different ways: As a Fully Hosted Buyer (with airfares included), choose to attend either one (new option for 2012) or both days. As a Semi Hosted Buyer, choose to attend one or both days.
For more details and to apply today for AIME’s VIP Hosted Buyer Program visit aime.com.au/apply AIME IS PART OF THE REED TRAVEL EXHIBITIONS MEETINGS AND EVENTS PORTFOLIO
AIME IS OWNED BY MCVB
AIME IS MANAGED BY RTE
31
around town
Emerging destination Hainan Island (located on the southernmost tip of China) showcased its beach vacations, golf, hot springs, rainforest adventures and honeymoon attractions.
CITM China International Travel Mart was held at Kunming International Convention and Exhibition Centre, China from October 27 to 30 attracting thousands of buyers and exhibitors from across the globe. A delegation of travel agents and media from eleven countries, including four from New Zealand, attended a pre-tour of Guizhou before heading to the expo. The annual event is held in Kunming and Shanghai alternately. Malaysia Tourism went wild
Brilliant Resort and Spa Kunming spared no expense with their elaborate stand.
with their booth
November / December 2011 | www.traveltrade.co.nz
Adrenalin junkie 4PR’s Stephanie Williams was kind enough to share her extreme adventures in Asia with us. She is pictured learning to dive in Koh Phangan, Thailand after “spontaneously” signing up after hearing about whale shark sightings. “Unfortunately they didn’t make an appearance for me but learning to dive was the highlight of my holiday and it’s great to have a PADI licence as a souvenir!” The trip also included a visit to Kao Sok National Park where she went on a river paddle, elephant riding and stayed in very cool tree house style accommodation.
32
Jetstar’s Asia Adventure fares
Singapore 449 Fly Jetstar from Auckland direct to
$
#
from
‌and then book a low fare from Singapore on to
Kuala Lumpur Jakarta Bali (Denpasar) Medan
$46*
#
from
$86*
#
from
$106*
#
from
$106*
#
from
Penang Phuket Bangkok Manila
$56*
#
from
$86*
#
from
$106*
#
from
$135*
#
from
Fares are one way, carry-on baggage only^. You can choose from 15kg to 40kg checked baggage for an additional $15–$70 per passenger, per fare. Fares may not be available for travel during school and public holidays, or for bookings close to the date of departure. *Fares departing Singapore are available for separate purchase and payable in Singapore dollars, but have been converted to New Zealand dollars above. #Best availability dates apply. See below for details. For more great Asian destinations departing from Singapore, visit jetstar.com
jetstar.com or call 0800 800 995
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Prices are based on payment by direct deposit / POLi or voucher for bookings through jetstar.com. For all other bookings a Booking and Service Fee of $10 per passenger, per international fare applies. An extra $40 for international bookings through telephone 0800 800 995. Flights from Auckland to Singapore are operated by Jetstar Airways (JQ) for Jetstar Asia (3K). #Best availability: Singapore: from 24 January 2012. Kuala Lumpur/ Phuket/Bali (Denpasar)/Bangkok/Medan/Manila: from 31 January 2012. Penang: from 14 February 2012. Jakarta: from 24 January 2012. *Intra Asia flights: Fares for departure from Singapore will be charged in Singapore Dollars. New Zealand dollar prices based on inter-bankspot rates at ozforex.com.au which are correct for 16 November 2011 and include a Booking and Service Fee of $8(SGD). Rates and fees may vary depending on your card provider. Flights are operated by Jetstar Asia (3K). All Flights: Fares are one-way and non-refundable. Limited changes are permitted, charges apply. Availability is limited (not available on all flights or days). ~Flights from Singapore to Beijing commence 24 November 2011, subject to regulatory approval. Flights from Singapore to Ha Noi commence 15 December 2011, subject to regulatory approval. Flights from Singapore to Guangzhou commence 22 December 2011, subject to regulatory approval. ^Carry on baggage limits including size restrictions, will be strictly applied. Passengers with more than the applicable carry-on baggage allowance will need to check in baggage, and charges will apply. See jetstar.com for more details. If you book a connecting flight via Singapore fares may be different. Before you book your international flight, and before you travel, check current Government travel advisories on www.safetravel.govt.nz. Jetstar Airways Pty Ltd ABN 33 069 720 243. JNZ1044/TT