THE 5 SOCIAL MEDIA CUSTOMER SERVICE STATS YOU MUST KNOW
One-third of all customer complaints are never answered, most of them are in social.
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Answering a complaint increases customer advocacy by as much as 25%.
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Not answering a complaint decreases customer advocacy by as much as 50%.
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Forty percent of customers who complain in social expect a response within one hour.
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Sixty-three percent of consumers are satisfied with response time in social media.
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