Olive Quarterly / Q3|2021 by Olive

Olive Quarterly Q 3 | 2 0 2 1

Building Products to Create the Internet of Healthcare: A Q&A With Rohan D’Souza. 16

Time Hacking Healthcare: Giving Back Hours, Days and Weeks for Patient Care. 48

Olive’s Evangelist Mike Biselli. 58

The Time for Healthcare to Lead is Now. Leading the movement toward a connected healthcare system requires more of our most precious resource. Let’s not just save time. Let’s create it.

The automation company creating the Internet of Healthcare.

Olive Quarterly Q3|2021

Office of the CEO. 2

Creating the Internet of Healthcare for Greater Time and Revenue. Case Study: More Revenue. Less Cycle Management.

Olive’s Clearinghouse: A Catalyst for the Internet of Healthcare.

CONTENTS

Healthcare AI and Automation: It’s Time to Lead. 6

Building Products to Create the Internet of Healthcare: A Q&A With Rohan D’Souza. 16

Product Catalog. The Grid: How to Build a Thriving Office Culture — Without an Office.

Employee Spotlight: Meet Employee Engagement Manager Jess Stevenson. 10

Employee Spotlight: Meet Software Automation Engineer Celina Bekins.

Olivology.

Shifting From Tasks to Solutions: Embracing the Power of Artificial Intelligence. 12

Employee Spotlight: Meet Customer Success Technical Architect Kylen Bailey.

Time Hacking Healthcare: Giving Back Hours, Days and Weeks for Patient Care.

Case Study: OliveASUS Partnership Brings AI-Assisted Coding to Hospitals.

Building an Ecosystem of Allies.

Olive’s Evangelist Mike Biselli. 58

Q3 2021 | 1

OFFICE

THE

CEO

T HE GRID, U.S.A. I WANT TO PUT AN OLIVE ... in every health system in every health insurance company in every practice in every department on every healthcare desktop with every human healthcare worker and in every patient’s pocket.

Technology at scale leads to equity. In 1984, Apple Computer launched the first Macintosh with incredible fanfare. In 1984, hardly anyone had a personal computer. Prior to the personal computer revolution, computer technology was reserved for cash-rich enterprises, endowed academic institutions and wealthy individuals. A computer in every home seemed radical and unlikely. But the technology industry continued to innovate, and competition created the urgency to invent new 2 | Olive Quarterly

components and manufacturing processes to make computers more and more accessible. Today, 5.3 billion people have a computer in their pocket — orders of magnitude more powerful than the first Macintosh. Technology equity is critically important in healthcare. Tech equity has changed the way ordinary people shop, travel, watch movies, go to school and even visit their doctors. However, huge inequities still

exist in the broader healthcare industry. Small- and mediumsized hospitals and practices don’t have access to the same tech as their larger counterparts. Local and regional hospitals and health systems are often the No. 1 employer in the small towns they occupy. They provide the healthcare people turn to when they are sick, when they introduce a new family member and when they say goodbye to a loved one. Yet, these institutions are missing out on the huge automation boom happening right now in the industry. They aren’t getting the benefits of the intelligence, the AI, the cost savings or the knowledge sharing. Now is the time to embrace these opportunities, and we are working hard to deliver them. The greatest hope to close the equity gap in healthcare is scale. Scale comes from constant innovation and commoditization of existing technologies. It comes from vibrant marketplaces that enable an entire ecosystem of new companies and products.

We have enabled every developer in the world to build products for healthcare. (oliveai.dev) – – – – – – – – – – – – – – – – – We have created an AI Co-Worker (Olive Helps) that is analogous to the “personal computer of automation.” – – – – – – – – – – – – – – – – – We have added a Clearinghouse solution as another catalyst for the Internet of Healthcare. (oliveai.com/clearinghouse) – – – – – – – – – – – – – – – – – We are charting an exciting future for healthcare payments. (oliveassures.com) – – – – – – – – – – – – – – – – –

It comes from competition. The mega-health systems in our country have a huge role to play too. They invest in new ideas and new technologies. They are the early adopters that set into motion a path to scalability. Without their investments into the future, health tech equity would be difficult to achieve. The good news is: They are ready to make the investments necessary to transform our industry. They have proven this time and time again.

– – – – – – – – – – – – – – – – – We are just getting started when it comes to scaling our technology to close the tech equity gap in healthcare. Here’s what we have done: – – – – – – – – – – – – – – – – – We have partnered with the largest health systems and health insurance companies in the U.S. to bring bold new technologies into the healthcare industry.

While we have made great progress, there is still so much more to do. Our team will continue working tirelessly to close the tech equity gap in healthcare. We will not stop innovating. We will not stop competing. We will not stop expanding our market. Sincerely,

– – – – – – – – – – – – – – – – – We have created a marketplace (the Loop Library) that is open to the world. (olivehelps.com) – – – – – – – – – – – – – – – – –

Sean Lane Chairman and CEO

Q3 2021 | 3

CREATING THE INTERNET OF HEALTHCARE FOR GREATER TIME AND REVENUE. Olive’s at work across the country, creating a growing network of intelligence that helps organizations find efficiencies and optimize workflows every day.

Proud to partner with 70+ healthcare organizations

In 45+ states nationwide

Serving 950+ hospitals

30+ partners building on our platform, and more on their way

70,000+ AI-powered Olives

Tracking 2,000+ automations

4 | Olive Quarterly

Working 24/7, 365 days a year

Olive’s Clearinghouse: A Catalyst for the Internet of Healthcare. “We want to change how clearinghouses work with provider organizations, so we developed a new model. We won’t get paid unless the providers get paid. This puts customers first. Providers deserve lowcost, high-value claims functionality, and we’re excited for Olive to be that partner.” — SEAN LANE CEO OF OLIVE

Clearinghouses have traditionally exchanged insurance claims and vital health and benefits information between providers and payers. However, with an estimated one in seven insurance claims rejected in the U.S., rework on claims and delays in reimbursement have historically been high costs for health systems — but not anymore.

To be a catalyst for the Internet of Healthcare, Olive added a full-service Clearinghouse to her product offerings in August 2021. As a true partner for providers and payers, Olive takes action ensuring claims are accurate and paid in a timely manner, reducing administrative costs for Olive’s customers. Olive’s Clearinghouse solution leverages automation to minimize touchpoints, clean claims, standardize submission and return remittance to accelerate the pace of healthcare transformation. Processing all standard electronic data interchange (EDI) and paper claim types, Olive’s Clearinghouse delivers a 98% payer acceptance rate and an industry-leading 3.4% denial rate — and it does so while eliminating traditional transaction fees through a value-focused model. The solution’s scale and depth of intelligence will further power Olive’s ability to pay providers for care in real time via Olive Assures — Olive’s AI-powered Assurance solution. Adding a Clearinghouse solution is Olive’s next step to quicken the pace of healthcare transformation, unlocking new capabilities and insights for providers and payers alike.

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HEALTHCARE AI AND AUTOMATION: Legacy systems. Hand-medown technologies. Discordant user interfaces. For decades, technology has led to more siloed systems — not less. It’s time to rethink the approach. Healthcare needs networked intelligence that empowers humans with superhuman AI co-workers. There are three key reasons why now is the time for healthcare to lead in AI and automation.

Here are 3 reasons why now is the time for change.

Advances in AI and platform technologies allow healthcare to leapfrog other industries. Healthcare’s original digital health technology — initially designed to aid the industry — has become outdated, heavily siloed and lacking in interoperability. For healthcare organizations taking steps toward new technology, it’s been difficult to identify the areas and use cases where AI could have the biggest impact. Scaling new technology was cumbersome at best: Organizations often lacked staff to maintain new implementations or troubleshoot errors, and repairs or upgrades were expensive and time-consuming. Yet, the health and well-being of the human race is still healthcare’s first priority. New technology that benefits our collective health should be a high priority for the industry.

Olive makes this happen. As the automation company creating the Internet of Healthcare, Olive is pushing the industry into a leadership position. With artificial intelligence and digital innovation, Olive breaks down the barriers that have limited transformation for too long, solving everything from staff shortages to shrinking margins. AI helps healthcare workers do more with less, while lowering costs and creating better patient experiences. Executives are ready to embrace transformative change with AI. Together with Olive’s capabilities, solutions and skills, humanity is turning a page and marking a new era for healthcare.

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for support. Olive cut prior auth turnaround times by 60%.

Intelligent automation frees up capacity and empowers human efficiency. AI and automation improve patient interactions and allow healthcare workers to do more.

charge corrections alone as she standardizes processes for human teams.

DIGITIZATION MAKES THE TRANSITION TO AI MORE EFFICIENT.

CONNECTING BOTH SIDES OF THE FAX MACHINE STREAMLINES DATA TRANSFER.

There is an unexpected benefit to the last decade’s adoption of EHRs to meet regulatory requirements: Automation can now be achieved more quickly. By partnering with Olive for new automation workflows, a large mid-Atlantic health system saw early success with quick onboarding and delivery of productivity gains. The organization soon expanded Olive’s impact to other areas of the enterprise. She now projects a $4.7 million potential revenue improvement from

8 | Olive Quarterly

Our many-payer healthcare system often results in administrative waste. To achieve her mission of unleashing a trillion dollars by connecting healthcare, Olive connects both sides of the fax machine between providers and payers. A full-service general hospital and Level 3 trauma center in the Midwest was experiencing a major prior authorization backlog. With nurses putting in overtime to work through the mountain of outstanding prior auth requests, the organization turned to Olive

By leveraging her database of more than 40,000 medicalnecessity criteria for errorfree and evidence-based authorization requests, Olive’s support led to a 32% year-overyear reduction in write-offs across every department. Streamlining prior auths lessened overtime burdens on staff and nursing teams, reduced patient abandonment and improved the patient experience. HAVING SUPPORT FROM AN AI CO-WORKER ENABLES HUMANS TO DO MORE.

Simplifying processes and freeing up resource capacity drives revenue growth and improves an organization’s bottom line. An integrated health system in Southern California found its call center encountering long call and hold times as call center staff referenced spreadsheets to locate and document information. After the organization added Olive Helps for call center support, staff now rely on their AI co-worker to surface immediate data — with no manual spreadsheets or database searches. Olive’s assistance reduced call times by a full minute — amounting to a 12.5% reduction in call times, enabling staff to address more calls per shift.

AI as a Service model simplifies implementation. Relying on multiple vendors for individual, task-specific bots too often results in obsolete technology, difficulty troubleshooting problems in-house and hidden fees for updates. Healthcare organizations shouldn’t have to pay to redesign AI workflows if internal processes change. Instead, healthcare organizations across the U.S. are turning to an AI as a Service (AIaaS) model to improve operations. Organizations should look for a partner that:

Through AIaaS, Olive offers customers a proven, scalable approach to healthcare AI as automations are built, delivered, monitored and supported. With an AIaaS model, customers can choose to select Olive’s individual skills that address departmental challenges or take advantage of a range of solutions to improve operations enterprise-wide. With Olive, healthcare is stepping into the forefront of the AI revolution. How far has your organization traveled on its journey toward AI?

IS PURPOSE-BUILT FOR HEALTHCARE SCALES AUTOMATIONS ENTERPRISE-WIDE IS HIPAA COMPLIANT AND HITRUST CERTIFIED OFFERS CONSISTENT UPTIME AND RELIABILITY PROVIDES DEDICATED, RESPONSIVE SUPPORT TEAMS

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EMPLOYEE SPOTLIGHT: ILLUMINATING THE JOURNEY TO OLIVE

Meet Employee Engagement Manager Jess Stevenson.

10 | Olive Quarterly

A PASSION FOR HOLISTIC PATIENT CARE. For many Olivians, the challenges they’ve experienced with healthcare have shaped the work they do today. Before becoming Olive’s employee engagement manager, Jess Stevenson (she/her) worked for the Ohio Department of Health. She witnessed individuals fight to access care, heard frantic patients struggle to afford medication and watched helplessly as patients ultimately stopped seeking care. At the time, she was responsible for processing data on sexually transmitted diseases, and she consistently saw Ohio’s case count continue to rise. She developed a curriculum for healthcare providers on how to meet patients’ sexual health needs and objectively communicate with marginalized communities, taking gender, race and sexuality into account. Despite her hard work on the curriculum, Jess heard providers say they lacked the time to implement her findings. Their appointments with patients were already too short

— high numbers of patients and low profit margins forced them to take on more visits each day just to keep the lights on. Jess was also in charge of distributing funding for the state’s clinics. Examining the statistics, she could see a clinic’s number of patient visits and the length of time patients spent with a provider. When compared to the burden of disease in the clinic’s geographic area, the numbers often fell below the benchmarks. She realized that reallocating funding to clinics with higher patient throughput only proved to further diminish the quality of care providers could offer for patients. Jess felt like a cog in a worsening wheel, and she had reached her breaking point.

“I was being undermined by a force I couldn’t control, and I felt powerless,” Jess says.

decided to move into tech, where she could have a greater influence. She came to Olive with many ideas about how to engage patients, healthcare employees and her fellow Olivians, and she’s excited to see the direct impact of her work on the industry. WHAT DO YOU DO WITH YOUR FREE TIME OFF THE GRID?

“I love aerial yoga and aerial acrobatics! I take classes at local studios, and I also bring my own silks to parks and hang on sturdy trees. It’s so fun being upside down and doing tricks or poses. It gets the body moving while still making exercise entertaining!” WHAT’S YOUR FAVORITE #INTEREST CHANNEL IN OLIVE’S SLACK?

“Definitely #interest-gaming. The people in that channel are a lot of fun, and I learn about new games and systems. It’s always helpful to have firsthand reviews on what to play!”

She was through with seeing the impact of patients’ neglected mental and physical health due to a lack of holistic and individualized care. She explains: “I’ve seen the barriers that actively cause harm for patients. While I can’t solve them all, at Olive, I’m a part of the solution to get rid of them. That’s what I’ve always wanted to do with my career.” Jess

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SHIFTING FROM TASKS TO SOLUTIONS:

EMBRACING THE POWER OF ARTIFICIAL INTELLIGENCE.

12 | Olive Quarterly

Artificial intelligence (AI) is so much more than a digital bot. Bots are static and single-minded, addressing only individual requests: run search. Return result. Submit data. Repeat. They don’t learn, and they don’t take on new capabilities, except with costly upgrades. Without artificial intelligence, bots simply can’t meet healthcare’s everchanging needs. From now on, healthcare must embrace holistic AI solutions that learn and adapt. Here’s an analogy: When a primary care physician (PCP) meets with a patient, the PCP evaluates the patient’s comprehensive profile, looking at physical, mental and emotional wellness. Olive takes a similar approach, addressing challenges in every department, back office, or call center across the healthcare ecosystem. However, Rome wasn’t built in a day, and seismic shifts to scale enterprise-wide AI don’t happen overnight. To become fully AI-powered, healthcare organizations should begin by implementing automations that provide high-value results in the least amount of time.

CHOOSE SOLUTIONS WITH THE GREATEST IMPACT.

When Olive begins scoping and evaluating processes for a new customer, she references her repertoire of more than 2,000 proven automation processes across more than 10 functional areas — from revenue cycle to pharmacy. She identifies the workflows placing the greatest strain on your staff and then recommends key solutions, such as:

When prior authorizations demand excessive staff time and result in a backlog of waiting patients, Olive aids with Financial Clearance and her end-to-end prior auth skills.

If your staff lack the time to rework rejected claims, Olive’s Reimbursement Management solution helps staff identify the most valuable claims to appeal, while avoiding write-offs.

To improve the patient experience and expand physician capacity, Olive optimizes panel sizes through her Population Health solution.

Every day Olive is at work, she reports back on what she’s been up to, allowing you to gauge her impact and evaluate her potential enterprise-wide. OLIVE’S CAPABILITIES ADDRESS YOUR NEEDS ENTERPRISE-WIDE.

Once Olive is hard at work optimizing your revenue cycle or supply chain, you staff will ask for her to do more, and she will suggest new areas for process automation — expanding her impact and delivering AI transformation at scale. And most importantly: Her product offerings will continue to grow and scale with your organization. Rather than simply checking off to-dos on healthcare’s never-ending task list, Olive proactively searches for opportunities where she can make an impact. She knows it’s time to be bold: One-off tasks are a thing of the past. Instead, Olive envisions a fabric of solutions working in unison that will transform an entire industry. As your AI partner, Olive’s ready to expand human capabilities and deliver holistic, perpetual impact for your organization.

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CASE STUDY: OLIVE IN ACTION

Olive-ASUS Partnership Brings AI-Assisted Coding to Hospitals.

14 | Olive Quarterly

The Olive Helps platform adds the ASUS Miraico AI coding assistant to streamline hospital revenue cycle management. Creating the Internet of Healthcare is an ambitious endeavor — one that requires cooperation and collaboration from partners and stakeholders across the industry. Olive has joined forces with other innovators to bring her goal of connecting healthcare’s disjointed systems to life. These technology partnerships enable a 360-degree approach to transforming enterprise operations. One of those partners is industry giant ASUS, a leading global consumer electronics company with a growing portfolio of healthcare products and services. The partnership will enable Olive Helps to deliver ASUS’ AI medical coding assistance technology to healthcare providers in real time.

Already deployed in select hospitals, ASUS Miraico has greatly improved medical coding productivity and accelerated revenue cycle workflows. Working together, the companies combine ASUS’ customer-first mindset and technical competencies with Olive’s deep expertise and proven track record of improving healthcare operations via workflow automations. Both companies have a shared passion and investment in elevating the human experience for patients and healthcare workers. Already deployed in select hospitals, ASUS Miraico — an ICD-10 AI coding assistant — streamlines hospitals’ revenue cycle management processes through an Olive Helps Loop. Olive automatically suggests the most relevant and accurate ICD-10 codes the moment healthcare workers need them, improving medical coding productivity and accelerating revenue cycle workflows for hospitals.

With Miraico, Olive Helps healthcare workers further analyze clinical terminology in medical records, increasing efficiency in diagnostic-related group (DRG) assignment processes. “We’re dedicated to empowering healthcare professionals with AI technologies that allow them to better serve their patients and communities,” said Taiyi Huang, Corporate Vice President of ASUS and Head of AICS. “We look forward to working closely with Olive to unlock even more value for our end users and improve efficiencies in healthcare’s revenue cycles.”

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BUILDING PRODUCTS TO CREATE THE INTERNET OF HEALTHCARE

A Q&A ROHAN D’SOUZA

16 | Olive Quarterly

Dive into your history: Where are you from, and how did you get started in healthcare?

From fighting death with data science to unleashing a trillion dollars by connecting healthcare, Olive’s Chief Product Officer Rohan D’Souza is a medical technology trailblazer. Products Rohan D’Souza has built during his career power some of the most prestigious health systems in the world today. His talents in innovation through artificial intelligence (AI) now fuel Olive’s product vision and are a daily inspiration for Olivians. As Olive grows at hypersonic speed, we’re building new products with great urgency since we believe lives depend on it. But what does that mean? Rohan is more than eager to share his thoughts. As he deftly maneuvers the Hariyali kebabs he’s grilling over mesquite, we begin our Q&A. Amidst the savory aromas and cooking meat, Rohan describes his journey, his role and his effort to bring critical, solution-focused products to market for Olive’s customers and for patients.

I was born in Bangalore, a beautiful city in South India with a year-round cool and tropical climate. Growing up, I was always very active and involved in athletics; I loved to swim, which led to swimming competitively. I held numerous national records while representing the Indian National Swim Team. I was fortunate enough to receive an athletic scholarship to the University at Buffalo (UB) — which actually made me the first Indian swimmer to receive a D1 scholarship in the U.S. So, go Bulls! I graduated with a double degree in biological sciences and business marketing, focusing on the intersection of health policy with biostatistics. Through my research, I helped guide UB to become the first public university in the state of New York to go tobacco free. While not the start of my career, I guess you could say that was my first foray into “healthcare.”

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“Olive is networking legacy systems to securely connect health systems, patient information and providers and enable humans to re-focus on patients and care.” Your CV reads like a highlight reel for the power of AI and data-driven technologies in healthcare. What are some of the accomplishments you’re most proud of, prior to joining Olive? I’ve played in a lot of AI sandboxes. I was involved in building an industry-leading population health solution with eClinicalWorks from the ground up. We helped some of the largest and most successful accountable care organizations (ACOs) in the country realize the opportunities available in their data. We built innovation strategies that drove real change, and it’s something I’m very proud of. Before joining Olive, I was VP and Head of Product for a company called KenSci. I worked alongside doctors, data scientists and developers to build a vertically integrated machine learning (ML) platform for healthcare. I was responsible for driving innovation and product strategy, and during my time there, I brought our ML solutions to some of the 18 | Olive Quarterly

largest and most prestigious health systems in the world. We were also fortunate enough to win a number of industry awards; being best in KLAS for 2019 and 2020 stands out in my mind — that was an incredible accomplishment for us. There are definitely a lot of parallels with what we’re doing now at Olive, and I’m excited to be able to experience that all over again. Being a CPO requires a multidisciplinary skill set and often wearing many different hats. What else do you oversee at Olive? I’m responsible for the strategic product direction across all verticals within the company. My primary goal is to lead the creation of products that deliver value to both customers and Olive. We have the products you’ll see in our catalog, and then we also have major efforts in the works for the next few quarters that will change how customers access the products themselves to make implementation even more rapid and seamless.

In the previous issue of Olive Quarterly (Q2, 2021), Olive debuted its Product Catalog. How has the product architecture evolved since then? Since then, we’ve evolved our product architecture to lead with solutions that matter most to customers, reflecting how our offerings scale across the enterprise. Olive’s product architecture addresses areas across the healthcare ecosystem with potential for automation, providing truly transformative change for the organizations and partners we serve. Most significantly, we use four categories to define how Olive carries out her daily tasks. The machine learning, computer vision, natural language processing and other technologies that enable Olive to think are her “capabilities.” These capabilities power her “skills,” which are the individual workflows she automates, such as End-toEnd Prior Authorization and Financial Screening. Each of her skills combine to provide enterprise-wide “solutions,” that scale across your organization like Financial Clearance. Additionally, Olive has “initiatives,” which are the steps she takes with our Olive Labs team to scope and automate new workflows for the first time.

With this architecture we’ve created a solid structure our product teams can leverage to innovate new skills and quickly showcase our offerings for our customers. What was the thinking behind this evolution? The goal was to provide not only a clearer structure for our customers, but also a path forward for the future. The healthcare industry’s impact means the difference between life and death — and yet healthcare workers have not been properly supported with the innovation that so many other industries have. So, in naming each category, we took inspiration from the elusive

Turing test — to promote the coexistence of Olive’s AI workforce empowering and assisting the human workforce. As we create the Internet of Healthcare, Olive is networking these legacy systems to securely connect health systems, patient information and providers and enable humans to re-focus on patients and care. Why is making a positive impact on healthcare such a passion for you personally? Olive provides a unique opportunity for me as a product leader. I get to work on solutions that might one day directly impact the quality of care my family and I encounter

when interacting with the healthcare system. That’s why I’m so committed and why I always aim to embody one of Olive’s core values: Act like lives depend on it. Having grown up in a family of doctors, I followed a similar path, and I was drawn to the promise of the appropriate use of data to help solve some of healthcare’s toughest challenges. I’m still a believer in that promise. I now feel extremely fortunate knowing that I — along with my fellow Olivians — have the incredible responsibility and opportunity to bring about meaningful change through an empathetic automated world.

INITIATIVES

EXAMPLE: Olive Labs

SOLUTIONS

EXAMPLE: Financial Clearance, Reimbursement Management, Patient Access

SKILLS

EXAMPLE: Notice of Admission, Claim Status, Eligibility Verification

CAPABILITIES

EXAMPLE: Olive Works, Olive Helps, Olive Shares

Olive takes initiative to identify priority needs for her customers, and she applies her leading-edge innovative engineering services to solve these needs.

Olive’s solutions are a scaled set of Olive’s skills that, when deployed holistically, solve a substantial issue for our customers.

Olive has skills that solve for specific tasks, and when Olive carries out multiple skills together, she can address department- or enterprise-level challenges.

Olive’s capabilities are the under-the-hood technologies that empower Olive’s solutions and skills — the engine that drives the AI-powered workforce.

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Product Catalog

20 | Olive Quarterly

Pi Exchange Rates and Packages

25 Financial Clearance

30 Reimbursement Management

37 Utilization Management

Value Analysis

Clearinghouse

Reference

On the Horizon

Pharmacy

Patient Access

Olive Labs

Provider Ecosystem

35 Population Health

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Explore the guide to understanding our Product Catalog. We are constantly innovating to deliver scalable solutions that address healthcare’s most pressing unmet needs. We take this responsibility very seriously and have mobilized our teams to listen, understand and advance our solutions and capabilities in partnership with you, our customer. Our work is never finished on our mission to unleash a trillion dollars by connecting healthcare. Every quarter, we release a Product Catalog with new and updated items for you to consider as you determine and adjust your implementation plans. Olive’s product offering showcases solutions centered around value creation for our 22 | Olive Product Catalog

customers along with individual skills customers can choose to implement. Olive’s solutions are steadfast parts of a new infrastructure that will change the cost structures and economic models of healthcare forever. The impacts are real and calculable. They are observed and measured in lower costs, increased revenue, improved efficiency, greater productivity and reduced errors. They are felt in better care and better experiences, resulting in a system that delivers better health outcomes. Unlike a consulting engagement or a momentary change in

behavior, Olive’s impact isn’t temporary. It’s perpetual, creating value day in and day out. Perpetual impact (Pi) is our currency at Olive. It’s how we create a long relationship of value with our customers. It’s how we price our cutting-edge solutions. The Pi pricing is based on the size of your organization and is informed by an estimated value creation with a target return on investment from three to six times your investment. When an organization purchases Pi, it can be spent on any solution in Olive’s constantly evolving catalog. Using the catalog, we will

partner with you to develop a plan for how to allocate your Pi. We want to remain flexible as our skills and the healthcare market evolve, allowing you to allocate Pi based on your organization’s needs and objectives. Pi pricing and implementation times are listed for each standard offering that can be purchased. We calculate Pi pricing based on the cost reduction and revenue increase generated annually. We also list expected implementation

time so you can accurately plan implementations. For solutions and skills on the horizon and other innovative solutions outside our standard offerings, our team will work with you to establish custom Pi estimates. These estimates will be for products we are creating just for you using our platform. This gives us flexibility to accommodate your unique needs while using your Pi to pay for it. When we determine Pi prices for Olive’s offerings, we use a scoping process. You can also earn Pi in Olive’s

marketplaces. For instance, if you have a unique method for improving workflow efficiency and intelligence, we can make your method available to others in The Collective. If other customers use your method — you guessed it — you get paid in Pi. You can use earned Pi to purchase additional products from The Collective or exchange your Pi for a payout in U.S. dollars.

P i Exchange Rates and Packages SINGLE YEAR, ANNUAL SUBSCRIPTION

USD

Exchange Rate

$500,000

π 1,500,000

3:1

$2,000,000

π 10,000,000

5:1

$5,000,000

π 30,000,000

6:1

We trust Olive’s impact, and our relationship will stand the test of time and grow every year while we work with you to improve workforce performance, intelligence and impact across key functions and processes. Join us as members of the Centurion Club to partner in implementing more than π 100,000,000 for your organization over three years. The Olive Helps Loops will be available for purchase at the 3:1 exchange rate only.

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Olive’s Standard Offerings. All standard skills have corresponding Pi prices listed in annual terms and estimated implementation times. The Pi price reflects the value for an organization with net patient revenue (NPR) of $1 billion, and the value scales based on your organization’s size. Olive’s offerings draw from a network of knowledge and skills that know no boundaries, enabling you to drive outcomes with greater efficiency and connectivity.

We leverage the following capabilities to power our solutions: AI Worker: Completes critical administrative processes across the enterprise out-of-sight, improving the performance, accuracy and impact of healthcare’s most costly and burdensome workflows. AI Co-Worker: Gets the right information to healthcare’s human workers at the right time, working alongside staff to make their jobs easier, more efficient and more effective. Provider-Payer Connectivity: Connects healthcare’s most critical information across payers, providers and patients with speed, flexibility and intelligence like never before. Searchable Knowledge: Searches for key information, knowledge and learnings from an action-oriented knowledge network using the power of Olive’s brain.

24 | Olive Product Catalog

Financial Clearance Help patients get the care they need when they need it — all while reducing the care-to-cash cycle, improving your collections rate and maximizing operating capacity. End-to-End Prior Authorization, includes determination, submission and statusing SxPA001 π 1,000,000 | 4-5 months

Comprehensive, real-time EHR integration Checks if prior authorization is needed, retrieves medical necessity rules, helps assemble clinical documents and automatically retrieves statuses from portals Deploy Olive in your highest-volume service lines: Imaging and Orthopedic Surgery

Olive accelerates the prior authorization process and empowers your staff with powerful medical necessity guidance for more than 40,000 health plans. UPGRADE OPTIONS All upgrades include additional pricing and implementation timelines. Supported Portal SxPA001.1

Include an additional portal for determination and statusing where Olive has an active connection

π 25,000

New Portal SxPA001.2

Include an additional portal for determination and statusing that Olive builds for you

π 50,000

Service Line Extension SxPA001.3

Include an additional service line

π 100,000-200,000

2 weeks

6-8 weeks

2-3 months

– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

Prior Authorization A La Carte For our customers that have specialized workflow needs, Olive also offers individual components of Prior Authorization. Authorization Determination SxAD001

Olive automatically confirms with payers if a prior authorization is required, ensuring that staff only have to work orders requiring prior authorization

π 210,000

Authorization Status SxPA002

Olive checks payer portals for the status of prior authorizations multiple times a day and integrates approval information directly back into your EHR

π 280,000

5-6 months

CONTINUED

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FINANCIAL CLEARANCE (CONTINUED)

Post-Authorization Monitoring

Notice of Admission

SxAM001 π 180,000 per $1Bn NPR | 4 weeks

SxPA003 π 200,000 | 8 weeks

After a prior authorization is approved and completed, Olive continually monitors your EHR for changes through the scheduled procedure date.

Protect your revenue by providing timely and accurate payer notifications for inpatient services, which often represent the most expensive care provided to hospitalized patients.

If Olive sees a change that could cause a claim denial, she automatically alerts your team for resolution. – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

Medical Necessity Documentation SxMN001 π 1,800,000 | 4 weeks

Olive retrieves medical necessity guidelines, Medicare NCDs and LCDs from more than 40,000 national, regional and state health plans

Olive retrieves intelligent, real-time medical necessity guidelines for each patient’s specific plan requirements before dictation. This ensures documentation is submitted correctly on the first try, preventing downstream roadblocks and delays in patient care.

Olive ensures documentation meets coding requirements and supports the diagnosis or procedure ordered

Clearinghouse Automate claims to prevent downstream errors and denials. SxCL001 HB claims: 3 BPS π per $ remit PB claims: 12 BPS π per $ remit 90 days Olive leverages automation to minimize touchpoints, clean claims, standardize submission and return remittance to accelerate the pace of healthcare transformation. As a true partner for providers and payers, Olive takes action ensuring claims are accurately and timely paid. 26 | Olive Product Catalog

Patient Access Ensure your patients receive care at the right place and right time with accurate information for registration, medical records, billing and collections.

Verify primary, secondary and tertiary coverage of your top 10 payers, utilizing a connection across a network of 800+ payers and 2,000+ health plans

Eligibility

Send and receive eligibility status via standard EDI 270/271 interface

WxEL001 π 475,000 (up to 10 national payers) 4-6 weeks Improve your collection rate and reduce writeoffs by confirming coverage is active, in the right filing order and billable, while providing staff and patients with up-to-date benefit information.

Return benefit information including copay, deductible, coinsurance, out of pocket, limitations, inpatient days, benefit period days and Medicare supplement plan benefits

UPGRADE OPTIONS All upgrades include additional pricing and implementation timelines. Coverage Maintenance WxEL001.1

Add/remove coverages and update filing order

π 250,000

Additional Payers WxEL001.2

Up to five additional national payers

π 100,000

Manual Payers WxEL001.3

Each “manual” payer not supported by Olive’s current payer list

π 100,000

Flat File Transfer WxEL001.4

Receive flat file from Olive to import into your system

π 100,000

Automated Coverage Discovery WxEL001.5

Coverage discovery chaining: Upon denial of insurance coverage, auto-trigger a coverage discovery call

π 100,000

8-12 weeks

4-6 weeks

2-4 weeks per payer

4-6 weeks

1 week

CONTINUED

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PATIENT ACCESS (CONTINUED)

Coverage Discovery WxCD001 π 1,840,000 | 4-6 weeks

Access 800+ payers and 2,000+ plans

Reduce bad debt write-offs by identifying and correcting coverages that were not collected from the payer or were collected unsuccessfully.

Check for service-mapped, billable insurance using an algorithm that pinpoints the payers with the highest likelihood of carrying coverage for each individual patient Get non-FCRA demographic verification with 20+ databases; create a “triangle of truth” between patient-provided info, payer data and third-party bureau data Supports uninsured patients, Medicaid-only patients and Medicare-only patients Distribute found coverages via secure flat-file transfer Identify patients that qualify for state or local funding initiatives with financial assistance through hospital programs, and then determine their ability and propensity to pay

UPGRADE OPTIONS All upgrades include additional pricing and implementation timelines. Coverage Updates WxCD001.1

Coverage maintenance including add/remove coverages and updating filing order

π 250,000

EHR Integration WxCD001.2

Remove human intervention by integrating found coverages into the EHR by U271 messages

π 100,000

Automated Coverage Discovery WxCD001.3

Coverage discovery chaining: Upon denial of insurance coverage, auto-trigger coverage discovery call

π 100,000

Financial Screening WxCD001.4

Providing key financial indicators based on patient demographic information to determine if patients qualify for state or local funding initiatives, financial assistance programs and ability/ propensity to pay

π 250,000

28 | Olive Product Catalog

4-12 weeks based on complexity assessment

4 weeks

1 week

8-12 weeks

Real-Time Eligibility WxRE001 π 625,000 (up to 15 national payers) 12-16 weeks Connect and submit a request for a patient’s eligibility status, view benefit information and ensure appropriate Coordination of Benefits (COB) all within seconds safely with your existing EHR systems and security policies.

Access more than 800 payers and 2,000+ health plans Click and run eligibility with immediate response Reduce the number of eligibility checks occurring for a patient during their visit journey

Scheduling Management HxSM001 π 750,000 | 10-12 weeks Supercharge call center employees by surfacing accurate and timely information, reducing their dependency on large, complex spreadsheets to minimize delays and errors.

Auto-refresh feature maps to source data and serves up the latest information “Click to copy” functionality makes porting over information fast and simple Search for relevant information easily and quickly using the Omnibar, a desktop shortcut used to search for any term, provider name and more in Olive Helps

Provider Directory, powered by Ribbon Health HxPD001 Free | Available Immediately Get instant access to provider information to find locations, specialties, contact details, ratings and more at your fingertips. The Provider Directory Loop prioritizes accurate provider information, leading to reduced call times, more appointments scheduled and higher caller satisfaction.

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Reimbursement Management Get visibility and insights into your claims lifecycle, resolve errors more quickly, prevent denials and accelerate cash flow.

Olive checks claim status every three days until claims are finalized; she intelligently tracks changing statuses and returns the most up-to-date information

Claim Status

Status information can be delivered via EDI standard X12 277 messages or flat file that can be integrated into your workflow

Olive checks the status of claims, so staff hours are only spent on accounts that actually need work. Olive accelerates cash flow and reduces the risk of untimely follow-up.

Olive can return a report with insights into your revenue cycle

PACKAGES

Foundation

Advanced

Extended

WxCS001.1

WxCS001.2

WxCS001.3

π 200,000 4 weeks

π 350,000 8 weeks

π 600,000 12 weeks

Check status every three days

Direct connection with four national payers: UHC, Humana, Cigna, Aetna

Direct connection with up to four regional payers Up to three payer website connections

UPGRADE OPTIONS All upgrades include additional pricing and implementation timelines. Additional Payers WxCS001.4

Connect to each additional payer via website or portal

π 100,000

Medicare Hospital Claims WxCS001.5

Check status for hospital claims (*credentials required)

π 100,000

Medicare Professional Claims WxCS001.6

Check status for professional claims (*credentials required)

π 100,000

Flat File Transfer WxCS001.7

Receive a custom flat file per payer from Olive to import into your system

π 50,000

30 | Olive Product Catalog

Implementation timing based on complexity

4-6 weeks

Accounts Receivable Prioritization WxAR001 π 750,000 | 8-12 weeks Olive analyzes claims and accounts receivable (A/R) data to provide actionable recommendations for risk mitigation directly into your EHR. Accelerate revenue collection, reduce avoidable write-offs and A/R aging, and improve follow-up processes in your revenue cycle. – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

Denials Actioning Medical Records WxDA001 π 470,000 | 4 months

Includes up to 10 payer connections via eFax or website portal

Reduce manual follow-up and allow staff to focus on more complex appeals. Using direct payer and EHR API connectivity, Olive pulls required medical information from a customer’s EHR and submits to the payer for denial resolution. UPGRADE OPTIONS All upgrades include additional pricing and implementation timelines. Additional Payers via eFax WxDA001.1

Each additional supported payer via eFax

π 50,000

Additional Payers via Website Portal WxDA001.2

Each additional payer via website portal

π 50,000

4 weeks

Underpayment Prioritization (C) WxUP001 π 750,000 | 4-6 months

Olive can maximize underpayment collections and increase overall efficiency of underpayment recovery teams.

Recoup revenue faster with greater ease and confidence using payment variance analysis to prioritize underpayment appeals based on effort and appeal amount. Using machine learning,

(C)

This solution is a part of The Collective, Olive’s marketplace of solutions pioneered by leading healthcare organizations, who in turn earn Pi by developing and marketing their innovation with us.

Q3 2021 | 31

Value Analysis Use clinical and purchase data to identify savings opportunities and reduce non-labor costs.

Makes product recommendations based on cost and clinical quality using comparison of similar products and your health system’s EHR insights

Surgical Spend Variation WxSSV001 π 1,000,000 | 6-8 weeks

Analyzes preference cards by procedure, physician and facility before categorizing them through a patented cohort system developed through hundreds of hours collaborating with physicians

Minimize total supply chain expense by proactively identifying product opportunities for consolidation, conversion or pricing renegotiation. Olive identifies these opportunities on a recurring basis. She pairs price with clinical insights in a cohort of like cases from your health system’s procedure data, and — when approved — she implements them to all associated tech platforms.

To reduce inventory and cost, Olive recommends ideal preference cards for clinicians and nurses based on the specific needs of your health system for that case and physician When changes are implemented, Olive makes real-time updates to ERP and all downstream systems Tracks and manages product change recommendations

UPGRADE OPTIONS All upgrades include additional pricing and implementation timelines. Spend Variation Whispers WxSSV001.1

Get a whisper from Surgical Spend Analysis to users right as they make decisions to optimize spend

32 | Olive Product Catalog

π 310,000 4-6 weeks

Pharmacy Minimize your audit risk, and unlock missed funding for medications for your patients.

Reports help the 340B team review mapping of eligible departments and providers

340B Program Compliance WxPC001 π 250,000 | 4-6 weeks

Olive checks prescriptions across departments, payers and cases to minimize your risk of noncompliance

Olive reviews all prescriptions sent to contract pharmacies, and she determines their 340B eligibility based on department eligibility, payer information (Medicaid or not), provider eligibility and the most recent encounter. Olive compares claims and creates a report of claims that should or should not have qualified as 340B. She then presents the report for review by the 340B team.

Olive automatically checks regulations to alleviate unnecessary manual work for your team

340B Non-Qualified Claim Review WxSR001 π 450,000 | 4-6 weeks Olive reviews pharmacy encounters on a daily basis and identifies encounters that should have been labeled as “340B eligible” but were not labeled as such. She then relabels appropriately.

Increases savings produced for health systems through the 340B program Raises capture rate of 340B that is reported to federal entities Reduces manual intervention required to review the 340B program

Medication Financial Assistance WxFA001 π 350,000 | 6-8 weeks Olive identifies claims eligible for financial assistance and compiles supporting documentation, e.g. 835. She submits claims to payer portals and tracks program funding for assistance.

Eliminates need for manual claim research once patients are approved for the program Conducts a retrospective review of eligible historical claims Runs ongoing claims searches until benefits are exhausted Allows staff to focus time on enrollments and proactive patient identification

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Provider Ecosystem Onboard much-needed physicians more quickly, so they can get to work helping patients.

Reduces total enrollment time for new physicians by up to 90 days

Provider Enrollment WxPE001 π 200,000 | 8-10 weeks

Provides visibility into enrollment delays to remediate issues faster

Identify and enroll newly credentialed physicians into payer plans. Olive uploads all necessary documentation (e.g. licenses, board certifications, references, etc.) into payer portals and provides enrollment status throughout the process.

Minimizes claims held in DNFB (discharged not final billed) due to missing provider information Allows staff to focus time on providers requiring additional due diligence

Provider Credentialing WxPC001 π 150,000 | 6-8 weeks

Reduces credentialing timeline upon onboarding by expediting the overall credentialing and enrollment process

Identify newly hired physicians and synthesize all necessary documentation from physicians. Olive verifies necessary documentation against the Office of Inspector General (OIG), Drug Enforcement Administration (DEA) and Department of Motor Vehicles (DMV) APIs to verify credentials and send approvals to your credentialing committee.

Compiles non-standardized documentation for physician onboarding Connect to APIs in every state and Puerto Rico to confirm documentation via a Verifiable partnership

“Olive’s solutions address the most burdensome issues for providers, payers and patients. We’re committed to innovating and offering a breadth of skills at the velocity needed to solve healthcare’s most pressing technology problems.”

34 | Olive Product Catalog

— SEAN LANE CEO OF OLIVE

Population Health Increase the well-being of the patients you serve while improving your quality ratings. Testing and Vaccine Pre-Registration WxPR001 π 475,000 per 500 daily registrations 4-6 weeks Improve the patient experience while expanding capacity and throughput for core services by automating pre-registration.

UPGRADE OPTIONS All upgrades include additional pricing and implementation timelines. Patient Outreach WxPR001.1

Rescheduling WxPR001.2

Integrate a patient engagement platform to enable messaging and outreach to your patient population

π 125,000 per 500 daily registrations

Cancel/reschedule based on patient responses

π 125,000 per 500 daily registrations

4 weeks

Empanelment WxEM001 π 10,000 per PCP per year 12 weeks Optimize panel size and assignments so physicians give patients the attention and care they deserve, improving retention, outcomes and reimbursement.

Algorithms for pediatric immunization and specific conditions to enable optimal panel mix and management Seamless integration with existing patient engagement platforms, like SMS texting and patient portals Automated panel clean-up and maintenance using proven population-specific algorithms

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Reference Get instant access to accurate and up-to-date information on drugs, providers, medical codes and more — without exiting workflows to reference online. RXNav Lookup HxRL001 Free | Available Immediately Gain instant access to drug information, including generic/brand names, strengths and formulations.

ICD-10-CM Lookup HxIL001 Free | Available Immediately

HCPCS Lookup HxHL001 Free | Available Immediately

Access over 72,000 ICD-10-CM diagnosis codes through the Olive Helps ICD-10-CM Lookup Loop. Enter an ICD-10 code to find corresponding descriptions or search by keywords to find matching ICD-10 codes without having to exit your current workflow screen.

With the Olive Helps HCPCS Loop, get access to information for over 6,582 HCPCS codes, improving medical procedure coding accuracy.

NPI Lookup HxNL001 Free | Available Immediately

NDC Lookup HxNL002 Free | Available Immediately

Get access to provider information easily and quickly by looking up corresponding National Provider Identifier codes.

Access accurate and up-to-date drug information instantly for over 100,000 NDC codes without disrupting your workflow, using the Olive Helps NDC Loop.

36 | Olive Product Catalog

Utilization Management Improve the member and provider experience while decreasing operating expenses and medical costs. Automated Authorization Approval SxAAA001 π 1 Per Member Per Month (PMPM) per program Less than 6 months

With support for 278, 275 and API transactions, Olive becomes your prior authorization payer API, obsoleting the fax machine and connecting providers and payers with unparalleled data

Olive automatically reviews incoming electronic authorization requests. She then delivers approval recommendations for requests with sufficient clinical documentation to satisfy your clinical guidelines.

Q3 2021 | 37

In the fast-paced and rapidly changing healthcare industry, we know our customers need to address today’s challenges while thinking about ways they can take even greater strides to improve efficiency, intelligence and connectivity for tomorrow.

38 | Olive Product Catalog

ON THE HORIZON

Work with our team to get custom Pi estimates for our expanding set of cutting-edge solutions. In doing so, you join a select set of our customers who are using these solutions to help shape the future of healthcare for patients, providers and payers — and, in many cases, inspire new trends in the industry.

Q3 2021 | 39

REIMBURSEMENT MANAGEMENT

Denials Actioning Coordination of Benefits WxDA002 Reduce manual follow-up and allow staff to focus on more complex appeals. Using direct payer and API connectivity, Olive performs end-to-end resolution, coordination of benefits and eligibilitybased denials.

Remarks code-based denials actioning Coverage query chaining ensures eligibility and filing order accuracy Updates accounts with corrected information for rebill

– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

POPUL ATION HEALTH

Care Gap Reconciliation WxCGR001 Care gap closure is a top priority for hospitals looking to improve the health of their patient panels, increase performance metrics and avoid costly penalties.

For payers, the Centers for Medicare and Medicaid Services (CMS) reimburses plans with greater care gap compliance at a higher rate, which is often shared with providers. Higher performance is a key competitive differentiator that can drive membership.

– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

POPUL ATION HEALTH

Discharge Planning WxDP001 Olive manages the discharge planning process, starting with discharge status prediction soon after patients are admitted. Discharge locations are recommended to the care management team so they can review and approve the home or facility discharge destination. Then, Olive logs and communicates the discharge decisions to the doctors, patients and future care providers to coordinate care.

40 | Olive Product Catalog

Olive connects with outpatient imaging schedules and/or skilled nursing facility (SNF) bed availability resources to find open slots Olive sends a list of patients, cases and potential open study slots (or SNF beds) to physicians and surgery service line leaders Enables best-in-class decision making and automates the rest of the process so physicians can focus on patient care

WxPH004 To assist pharmacists and pharmacy technicians, Olive identifies medication nearing expiration in your health system’s existing inventory.

ON THE HORIZON

PHARMACY

Expiring Medical Identification

Flags drugs coming up for expiration based on customizable “days until expiration” feature Identifies alternative locations in the health system where the drug can be reallocated before expiration Ranks locations with the largest difference between current unit stock and par level

– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

AUTONOMOUS CODING

Urgent Care Coding WxUC001 Increase coding accuracy, reduce exposure to over-coding and alleviate stress on your coding staff with Olive’s Urgent Care Coding skill. Using advanced natural language understanding (NLU) and machine learning (ML), Olive comprehends the patient’s medical record and generates both procedural and diagnostic codes to accelerate accounts through the revenue cycle.

Code ICD-10 and CPT from professional charts through machine learning Direct more complicated cases to human coders to reduce burnout and increase satisfaction Reduce undercoding that doesn’t capture the full revenue of a procedure and overcoding that exposes your organization to penalties

– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

REVENUE INTEGRIT Y

ASUS Mircaico Loop HxRC001 The ASUS Miraico Loop is an ICD-10 AI coding assistant that analyzes freetext medical records to automatically recommend ICD-10 codes in real time. Miraico aims to augment human capital with assistive AI technology and supercharge hospitals’ medical coding operations.

Designed to improve coding productivity and accuracy Reveals true case mix index Accelerates the revenue cycle while preventing revenue loss

Q3 2021 | 41

UTILIZATION MANAGEMENT

Point-of-Care Authorizations SxPOC001 Per Member Per Month (PMPM) When partnered with a provider for point-of-care authorizations, Olive accelerates utilization management. She enables faster decisions at the point of care and provides patients with immediate access to health services.

Leverages your specific medical necessity criteria and the member’s EHR documentation to perform an AIpowered clinical review at the point of care Electronic transmissions and rich clinical data coming directly from major EHRs provide unparalleled access to clinical information that intelligently transforms utilization management

– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

REVENUE ASSURANCE

SxPOC001 Eliminate the administrative burdens of billing and collections by automating your revenue cycle and receiving prompt payment for care. Assures is the only solution that pays providers at the point of service and then collects payment from both patients and and receiving prompt payment for care.

42 | Olive Product Catalog

Reduce time to collect from payers End confusion over patient responsibility Create price transparency for patients and staff Offer easy and convenient payment options to patients Realize faster and more complete payments from patients Shift focus from revenue cycle back to patient care

ON THE HORIZON

Q3 2021 | 43

Innovation creates true value. Custom Pi Estimate Lx001 Healthcare is an industry begging for digital innovation. Providers, payers and the government are facing rising costs and grasping for technology solutions that deliver reliable outcomes and help them achieve the Quadruple Aim: enhance the patient experience, improve population health, reduce costs and improve the work life of healthcare staff.

–––––––––––––––––––––

Innovation is never one event but a process of discovery, engineering and transformation. –––––––––––––––––––––

44 | Olive Product Catalog

Olive offers a deep well of solutions that can achieve many of these ambitious goals. However, due to the scale of problems and the breadth of choice, many organizations and healthcare networks don’t know where to begin. That’s why we created Olive Labs. YOUR CUSTOM ENGINEERING AND CHANGE MANAGEMENT SERVICE.

Olive Labs is solely focused on giving you access to experienced Olive engineers so they can focus on your toughest and most unique challenges. It’s an innovation engine that rapidly applies the core capabilities of our existing tools and tech while also envisioning and creating entirely new approaches. These new breakthroughs help identify a variety of healthcare use cases across your enterprise, maximizing value and delivering a longterm roadmap to success and transformation.

We’ll work together to develop the solutions you need, giving you the flexibility to take Olive across your organization and spark new ideas for where she can have an impact. LABS QUICK-LOOK –––––––––––––––––––––

85 More than 85 unique Olive skills identified, built or are building

$54.3M Identified CPAs worth over $54.3 million in Pi

π 1.4M in 3 months

A single custom Labs workflow delivered π 1,400,000 in less than three months

ACHIEVING TRUE VALUE AND BREAKTHROUGH PERFORMANCE.

Sometimes innovation is pursued to solve a well-defined problem. When an Olive offering doesn’t meet your specific needs, the Labs team works with you to determine if a custom automation solution can be designed. A great example is our most recent AI-powered co-worker, Olive Helps. With the launch of the Helps platform, customers, developers and innovators have all been excited to create cybernetic co-workers to improve the efficiency of their human staff. With that, Olive has seen an endless array of Loop ideas (lightweight desktop applications built on the Olive

Helps platform that provide real-time intelligence to health workers) come through the team — all with the potential to drive millions of dollars of efficiency gains and revenue improvements for all of our customers. Working with Rotera, an Olive Ventures company, our teams of experts, advisors and engineers rapidly design and deploy elegant solutions for healthcare employees in call centers, nursing, education and more. Olive Labs successfully impacts customers with innovative solutions whenever Olive may need to add a new skill to her repertoire. Workflows and Loops originating from the Labs team quickly resolve healthcare’s most unique challenges, deliver perpetual impact and give staff more precious hours they can focus on patient care.

Q3 2021 | 45

EMPLOYEE SPOTLIGHT: ILLUMINATING THE JOURNEY TO OLIVE

Meet Software Automation Engineer Celina Bekins.

46 | Olive Quarterly

STRENGTHENING THE PATIENTPROVIDER RELATIONSHIP. Celina Bekins (they/them) is a software automation engineer for Olive. Like many team members, Celina’s insights are rooted in real-life experiences.

three times is a good year.” In Celina’s early 20s, they began experiencing their own health issues and are now living with multiple disabilities.

Celina grew up in and out of hospitals. Their mom had cancer five times, and with a dad who worked nights, Celina took on the role of caretaker. They often accompanied their dad to pick their mother up after chemotherapy, and they would watch their four siblings when no one else could. Celina’s sister has also dealt with multiple mental and physical health disabilities from a young age.

The many hours spent in hospitals and EDs gave Celina the utmost respect for doctors — but they’ve also seen how paperwork and heavy administrative processes can sometimes get in the way of treatment. Therefore, Celina finds any opportunity to effect change across the healthcare industry inspiring and exciting.

Their family often felt frustrated by the challenges they faced trying to meet the family’s healthcare needs, and the hospital bills took a high financial toll. Celina remembers the whole family was always exhausted. They did a lot of growing up as a kid because, with their dad working to keep them all afloat and their mom managing both work and her own health, it often fell to them to keep things running at the house. Though no longer visiting the hospital for their mother’s sake, Celina still feels, “a year in which I enter the hospital only

“I’ve always wanted to work somewhere with a mission that is really important to me,” Celina says. “I also appreciate a working environment where my managers are flexible. I can be open about having multiple disabilities and be candid about how I’m feeling each day.”

Celina has a long-term vision for the industry: Their goal is to one day see a system where medical professionals feel they have the time and capacity to interact with their patients, listen to their needs and provide truly supportive care. As a software automation engineer, Celina began making this vision a reality

with their first project at Olive. Their team developed a proof of delivery workflow, automating a task that isn’t particularly complex for a human but can be burdensome and mind-numbing when completed over and over again. The team collaboratively refactored code multiple times to improve efficiency. Some of the methods Celina developed for the automation have even been ported over into other projects. Celina recalls, “It’s extremely gratifying knowing my ideas are making administrative work less tedious,” and they are helping Olive give time back to healthcare workers across the U.S. WHAT DO YOU DO WITH YOUR FREE TIME OFF THE GRID?

“I’m very much a caregiver, so I take care of a lot of plants. But I’m interested in everything, so I’m working on some sewing projects, and I do a lot of reading and watching YouTube.” WHAT’S YOUR FAVORITE #INTEREST CHANNEL IN OLIVE’S SLACK?

“I like #create-daily. I want to get to the point where I finish projects enough to post there. I love seeing all the photos of everyone else’s creative projects.”

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TIME HACKING HEALTHCARE:

GIVING BACK HOURS, DAYS AND WEEKS FOR PATIENT CARE.

Throughout history, inventors and visionaries developed new ways of saving time and improving efficiency.

INVENTING THE WHEEL ALLOWED US TO TRAVEL FARTHER AND FASTER THAN EVER BEFORE.

BUILDING THE PRINTING PRESS ENABLED US TO QUICKLY SHARE GREATER AMOUNTS OF INFORMATION WITH A WIDER AUDIENCE.

48 | Olive Quarterly

“Time is the scarcest resource. It’s not money, and it’s definitely not vision. It’s time.” — SEAN LANE CEO OF OLIVE

DESIGNING THE PERSONAL COMPUTER EMPOWERED US TO PROCESS DATA MORE EFFICIENTLY AND AT HIGHER SPEEDS.

Each new innovation freed up capacity and time, motivating humans to do more, learn more and ultimately achieve more. With each new invention, humanity has time hacked civilization. Because time hacking allows society to scale — rapidly.

Q3 2021 | 49

Connecting and scaling the healthcare ecosystem will help meet these evolving demands. Olive is here to accelerate the pace of healthcare transformation.

Let’s accelerate progress in the shortest amount of time.

Patient data is increasing exponentially. A single patient generates an estimated 80 megabytes of record data every year — contributing to an anticipated 463 exabytes of new data each day by 2025. With a growing and aging population, we need to quickly process this information to glean the critical insights that can solve humanity’s many health challenges, like mental illness, disease and cancer. Yet, neither humans nor legacy EHR systems can keep up with this never-ending data stream. The answer: time hacking healthcare.

50 | Olive Quarterly

Olive’s automation solutions help humans scale their capabilities, outputs and productivity at a fast-forward pace. With her growing network of data across the healthcare ecosystem, Olive gives humans the resources to address the challenges healthcare has battled for so long. Now, with an AI workforce supporting your team and whispering helpful information to healthcare workers, Olive frees staff to work at the top of their license, certification and training. By simplifying coding and claims processing, Olive eases revenue cycle challenges and assures payments for providers. By connecting providers and payers, Olive enables protected health information to be shared faster and more efficiently. Sound too good to be true? Olive is already on the clock at hospitals and health systems across the country. Her AI workforce isn’t limited by sleep or time zones; she performs tasks during the day and throughout the night, spurring on new insights, automating

repetitive tasks and accelerating complex workflows. With Olive’s support, healthcare employees can now time hack healthcare by orders of magnitude. Projects that used to take four months may now take four days, four hours or even four seconds to complete. Fixing these process-based, logistical challenges is just the beginning of healthcare’s journey toward greater and further-reaching impact for humanity. Olive has her eyes set on much higher goals. DEVELOPERS ARE BUILDING AN ECOSYSTEM OF INNOVATION.

With Olive’s support, healthcare organizations can maximize valuable resources, but time hacking healthcare workflows and processes isn’t enough. Olive’s setting out to time hack the whole industry. Olive is now an industrywide platform. The software engineer at a health system, the cybernetics developer at a startup or the digital health innovator in her garage: everyone has the opportunity to

With Olive’s support, healthcare employees can now time hack healthcare by orders of magnitude. Projects that used to take four months may now take four days, four hours or even four seconds to complete. create something truly impactful and innovative with Olive. When joining Olive’s development community, developers gain access to Olive’s platform, data, technology, Loop Development Kit and distribution capabilities. These tools will enable them to build industry-changing Loops on an infrastructure that is sound, safe and secure. Olive’s platform will create more open access in the industry, allowing solutions built on Olive to be immediately delivered to a vast range of hospitals, health systems, payers and patients. By lowering the barrier to development and distribution, the brightest innovators can join Olive on her quest to transform healthcare.

a wider range of solutions and scale products faster than ever before. By time hacking together, humanity can leverage shared, industrywide knowledge and finally achieve a fully connected healthcare industry. With the Internet of Healthcare, patients can experience the seamless healthcare interactions they deserve.

Developers and health tech companies building on Olive can time hack a greater number of challenges, create

Q3 2021 | 51

Building an Ecosystem of Allies. Ecosystem [noun] A biological community of interacting organisms and their physical environment

52 | Olive Quarterly

At 380 feet 9 inches tall, give or take a few leaves, the world’s tallest redwood — nicknamed Hyperion — towers above the forest canopy in Redwood National Park. It’s estimated to be roughly 700 years old. While the tree’s colossal presence is more than enough to leave viewers slack-jawed, what happens below the Earth’s surface is equally as impressive as above. Hyperion’s roots are critical to the survival of its ecosystem. The roots of redwood trees intertwine as they grow, connecting and twisting together to provide shared stability. They hold each other up against strong winds and lock each other down during flash floods. As a community of interconnected organisms, they help each other grow and flourish for centuries. Like Hyperion, Olive is growing strong roots in healthcare’s fertile soil, stretching out in all directions and allowing new trees to sprout up from her roots. Olive’s platform paves the way for an ecosystem of intertwined companies, organizations

and innovators leveraging a massive distribution network to accelerate change in the industry. Humanity needs time and resources to transform healthcare, and one company — no matter how innovative — can’t do it alone. Only by ideating and creating together can we solve the many challenges facing our industry. On her quest to create the Internet of Healthcare, Olive is establishing an ecosystem of allies in four key areas: acquisitions, new companies, partnerships and innovations. As their roots interlock, these partnerships will thrive together, providing innovation for generations to come.

Q3 2021 | 53

1 54 | Olive Quarterly

Acquisitions augment Olive’s solutions. Stretching out into a dense canopy, redwoods foster biodiverse environments in their own branches. Their limbs collect fallen leaves, decomposing into fertile, organic matter in which animals, insects and even small trees have been found to live. Through acquisitions, Olive has supported the growth of new solutions, like Financial Clearance and Value Analysis, that enable customers to grow and flourish — providing perpetual impact enterpriseand ecosystem-wide. In December 2020, Olive acquired Verata Health to begin offering end-toend processing for prior authorizations. Streamlining prior authorizations between providers and payers enables Olive to reduce the cashto-care cycle and minimize write-offs for provider teams, as well as improve utilization management for payers.

Olive also entered the operating room with the acquisition of Empiric Health in April 2021. Using a new AI-powered supply chain and clinical analytics, Olive scans and captures a greater number of data points across healthcare to help providers reduce supply spend variation. Most recently in August 2021, Olive acquired Healthcare IP, redefining healthcare’s clearinghouse with a sharedrevenue approach that aligns incentives with providers to ensure customer success. Now, Olive’s seamless claims and remittance management uses intelligent automation to clean and monitor claims, accelerating the pace of healthcare transformation. With each new acquisition, Olive expands her knowledge base, offering more solutions that allow customers to scale and realize greater returns. Yet, as Olive supports customers through the expansion of internal solutions, she also builds out ideas for new companies.

2 Olive Ventures spins out world-class companies. New companies grow out of collaborative environments. As redwoods grow, they often sprout new trees from their roots, with the parent tree supporting and nourishing the young saplings. As Olive’s internal venture capital (VC) funding studio, Olive Ventures encourages talented entrepreneurs to build on transformative ideas. With in-house VC funding, Olive bolsters new companies that will have a world-class impact on the healthcare industry.

In late 2020, Olive Ventures company Rotera received go-to-market support. Now, as one of Olive’s deployment partners, Rotera offers AI consulting and custom development support for others looking to build Loops for Olive’s Loop Library — think apps in an app store. Rotera works with Olive’s internal teams and external health organizations to build Loops on the Olive platform.

In addition to Rotera, the Olive Ventures team has multiple Builders in Residence iterating on new ideas that will address key needs in the industry. As their ideas are nurtured into established companies, both Olivians and the wider healthcare industry are eager to see their cutting-edge solutions hit the market. While the Olive Ventures team spins out internal ideas for new companies, Olive also has a network of partnerships with established companies and organizations.

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Partnerships enable companies to build on Olive. Through a partnership with Amazon Web Services (AWS), Olive has a strong foundation as a secure, compliant platform. She leverages a HIPAA-compliant and HITRUST-certified cloud environment where she can do her work, scale based on customers’ needs and prepare for partner and developer automation initiatives. Because just as redwood forests depend on one another for survival, Olive recognizes she can’t transform healthcare alone. Olive is a platform others can build on, expanding the power of a development community. Intertwining capabilities and solutions with other companies encourages the healthcare ecosystem to grow together. As a platform, key innovators across the industry can build and distribute new solutions on Olive. Through Olive’s developer partners, Loops expand the healthcare ecosystem and give healthcare workers superhuman capabilities.

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Risk mitigation and continuing education company Adaptrak built a risk management Loop on Olive Helps for health systems. Using turnkey behavioral nudges, custom insights and personalized rewards, healthcare workers can gain continuing medical education credits. Global tech company ASUS partnered with Olive to develop an automated predictive coding Loop for ICD-10 codes. Now, Olive Helps healthcare workers enter simple search criteria before automatically recommending relevant and accurate ICD-10 codes. The Loop reduces search and data entry time for staff, improves operational efficiency and increases reimbursement compliance for health systems. In another partnership, Olive leveraged Ribbon Health’s database of provider directories for up-to-date physician information. Ribbon Health’s Loop enables users to quickly find local doctors and

3 specialists who accept specific insurance plans. Now, finding a provider can be a convenient, high-quality and cost-effective decision. By teaming up with development partners, Olive Helps offer new ways for healthcare workers to make informed, patient-focused decisions throughout the day. Beyond the walls of a health system or the desk of a call center, Olive also connects the trailblazers accelerating change in the industry.

Olive aligns with industry innovators.

Industry innovators are the thought leaders, technologists and accelerators creating new ways to change healthcare. Having lived in their coastal habitat for 20 million years, redwoods have adapted to improve their own ecosystems. The leaves of redwood trees can release terpenes — organic hydrocarbons — that form clouds and create rain to nourish the forest. Olive is always on the lookout for the innovators and entrepreneurs seeking to revolutionize the industry and those who could benefit from the protection and safety the tall shadow of Olive’s platform provides. Through alliance partnerships with innovation hubs, universities, collaborative communities and industry associations, Olive is working to not only improve the healthcare ecosystem but funding new ways to adapt and transform it. Most recently, Olive forged an alliance with Innovation Labs, a provider-owned, for-profit organization that creates new medical products.

Innovation Labs uses Olive’s platform and technical expertise to build automation solutions for operational and clinical workflows. Together, Olive and Innovation Labs accelerate development, commercialization and distribution of industrychanging products to Olive’s customer base. Each of Olive’s partnerships foster connections with key leaders across the U.S. working to innovate and execute change. Like the forests of redwoods thriving along California’s foggy coastline, Olive is pooling resources with internal and external partners investing in transformative, intelligent automation. With a collective ambition to solve humankind’s most pressing technology challenges, partners can be pioneers, sprouting new ideas and cultivating change. Together, shared knowledge and a communal vision will accelerate growth, connecting the healthcare ecosystem and make it stand stronger than ever.

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Olive’s Evangelist Mike Biselli.

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We can’t reimagine healthcare with only the most powerful organizations in the space or with startups alone. We must do it together. Anyone passionate about reimagining healthcare has a seat at our table!

Eighty-five thousand people cheered in the sold-out stands as Stanford played host to Notre Dame.

Group Management Association (MGMA). And as a board member and advisor to multiple for-profit boards, like Telespine and BurstIQ, Mike advised senior leadership on commercializing disruptive technology.

Hall of Famer Keith Jackson announced the game live on ABC’s national broadcast. Three seconds remained in the game. In this pivotal moment, Mike Biselli stepped onto the field for the Stanford Cardinal to kick the game-winning field goal. And it never would have happened without the help of countless friends back home in Nevada. Growing up, local community members donated resources to help him train for college football. Their generosity paid off: Mike became one of the best kickers in Stanford history, while earning both his bachelor’s and master’s degrees.

While introducing startups to his network for business opportunities, he met many administrators and clinicians working to improve healthcare. Mike soon saw an opportunity to reimagine the industry by once again leveraging the power of community.

When he hung up his cleats at the end of his college football career, he channeled his unwavering determination and collaborative spirit into healthcare. After working in the medical device sector for ten years, Mike became a health-tech entrepreneur. He applied his industry expertise by co-founding his startup, MedPassage, that used software to address inefficiencies in the procurement market. He offered his innovative and entrepreneurial mindset to organizations like Medical

Mike constructed Catalyst, an 180,000-square-foot industry integrator located in RiNo, Denver’s River North Art District. On the healthcare innovation campus, Mike brings together startups, established companies and anyone who is passionate about reimagining healthcare. But even after launching Catalyst, his desire for a collaborative healthcare community was far from satisfied. While emceeing the 2018 Health:Further Festival in Nashville, Mike met Olive CEO Sean Lane. That moment started the clock on Mike’s next play for the healthcare industry. Mike and Sean began a collaborative conversation, swapping ideas on bi-weekly video chats throughout the summer of 2020, mid-pandemic. When Sean proposed his newest idea, Olive Helps — a desktop-based AI co-worker — Mike understood

Sean’s larger vision: creating the Internet of Healthcare, empowering healthcare workers and rehumanizing the industry for the nation. Leveraging his deep relationships with industry leaders, Mike became Olive’s Evangelist to connect revolutionary companies with strategic healthcare executives for the benefit of our nation’s patients. He believes: “We can’t reimagine healthcare with only the most powerful organizations in the space or with startups alone. We must do it together.” As Olive’s evangelist, Mike is the industry’s champion — huddling the team together and bellowing a rally cry to defeat healthcare’s most complex challenges.

“Gender shouldn’t limit access, race shouldn’t stymie connections, education shouldn’t prevent participation and wealth shouldn’t curb capability,” says Mike. “If you are passionate about reimagining healthcare, you deserve a seat at the table — and we’ll make sure you have one.”

Just like with Catalyst, Mike is getting the right people in the room, beginning critical discussions and initiating industry change. If you’re on a mission to change healthcare, Mike wants to hear from you. Start a conversation with him on LinkedIn or send him a tweet @mikebisell.

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CASE STUDY: OLIVE IN ACTION

More Revenue. Less Cycle Management. Olive boldly goes where no revenue cycle management solution has gone before.

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For years, Direct Orthopedic Care (DOC), a network of clinics staffed by orthopedic surgeons and specialists, dealt with a difficult claims submission process that too often resulted in costly denials. To manage the practice’s rising denial rate, the billing team would review all notes and codes from a given day, flag discrepancies and send them back to the providers for updates prior to submission. While this process attempted to mitigate rejected claims, it required additional time per claim and placed added workload on providers and reviewers. Company CEO David Hassinger set out to find a better way. A traditional revenue cycle management (RCM) provider would have taken on the practice’s claims, billed them to insurers and charged a percentage of the amount collected — and assumed no risk. Unlike other solutions, Hassinger discovered, Olive has skin in the game with Olive Assures.

“By building a true partnership with an AI solution for our revenue cycle, Olive assumes the risk for our claims.” — DAVID HASSINGER, CEO DIRECT ORTHOPEDIC CARE

“By building a true partnership with an AI solution for our revenue cycle, Olive assumes the risk for our claims,” Hassinger says. “That’s completely different from other products, and we get paid regardless.” By implementing Olive Assures — Olive’s AI-powered Assurance solution — Olive can manage DOC’s claim process so it’s seamless and transparent for their provider teams. Receiving reliable payments for care provided alleviates the administrative hassles of RCM.

Hassinger describes Direct Orthopedic Care as a “betterway company,” meaning they’re always striving to improve. “I sense that same DNA in the Olive team as well,” he says. “Olive Assures has what I would call a bold, audacious goal — to change the way the revenue cycle works in healthcare. It’s about doing it in a very different way that actually makes a difference.”

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EMPLOYEE SPOTLIGHT: ILLUMINATING THE JOURNEY TO OLIVE

Meet Customer Success Technical Architect Kylen Bailey.

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GLEANING INSIGHTS FROM RARE PATIENT DATA. Kylen Bailey (he/him) started at Olive in 2018 after a challenging journey through health systems across the U.S. Growing up, he always thought he’d join the military. He received a full scholarship to The Ohio State University for Naval Reserve Officers Training Corps (ROTC), and before his first semester, Kylen flew to Los Angeles, Calf., for a summer internship. Around the Fourth of July, he felt a canker sore in his mouth; a few weeks later, his entire mouth was raw and painful. He couldn’t drink and lost 11 pounds in five days. Kylen received misdiagnosis after misdiagnosis, shifting between medical centers in Los Angeles. By the end of the summer, he’d even experienced negative impacts to his vision. Taking lots of steroids was the only way to manage his symptoms. When the fall semester began, Kylen entered into six months of ROTC training — despite his ongoing symptoms. His worst memory: a 5 a.m., five-mile run with his mouth full of blood.

Soon, the military was no longer an option. Over the next year and a half, Kylen saw specialists in four different departments at roughly seven different health systems. He continued to receive misdiagnoses from all of them. It wasn’t until meeting with a Turkish rheumatologist in Cleveland that Kylen was finally diagnosed with Behçet’s disease — a chronic, multisystem inflammatory condition. Kylen recounts, “When I told my primary care physician about the diagnosis, he said: ‘Oh, wow. That was an extra credit question on my John Hopkins exam. I’ve never heard of anyone in the U.S. having that.’” Kylen’s condition is so rare it’s difficult to find data to support his diagnosis — even though his symptoms are very real. This lack of physician access to realtime data now motivates Kylen in his role as one of Olive’s technical architects on the customer success team.

“We need to share data between healthcare systems. We should be able to connect a patient in Wisconsin who had negative blood tests but all the symptoms of Behçet’s with me because I have the same thing. Connecting doctors in different parts of the country — or world — offers patients a chance at diagnoses, clinical trials and testing they may otherwise never receive.”

Kylen works every day to continually uncover new integration methods to make this possible. Notably, he identified an opportunity in Olive’s Amazon Web Services (AWS) cloud to run faster and more stable processes. Now, Olive can go live more quickly, cost less for health organizations and provide greater processing power to unlock more in-depth analytics. Using Olive’s ecosystemwide data “is truly the Internet of Healthcare,” says Kylen. “Physicians will gain access to vast amounts of data they would never have otherwise, and by removing administrative work from their day, they can be dedicated purely to research and patients like me.” WHAT DO YOU DO WITH YOUR FREE TIME OFF THE GRID?

“I love going to hole-in-the-wall places to find niche breweries. There are always great people, and they have amazing beers.” WHAT’S YOUR FAVORITE #INTEREST CHANNEL IN OLIVE’S SLACK?

“Since working with a team at SpaceX on rocket launches, I’ve become such a nerd about space. I really like #interestspace-and-rockets because people throw the coolest posts in there.”

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THE GRID HOW TO BUILD A THRIVING OFFICE CULTURE — WITHOUT AN OFFICE. Olive’s flexible work model has set a precedent for access to top talent and a distinct company identity. For many businesses, culture took a backseat to reality during the global pandemic. Companies and their leaders turned to online platforms and software to help employees adapt and carry on some facsimile of “business as usual.” CEOs, sales reps, interns — everyone managed to navigate remote work despite the screaming infant-filled Zoom calls and other challenges that arose.

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Olive viewed this unique moment as an opportunity to go a step further. Remote work didn’t just become a provisional substitute. It became a chance to reimagine every Olivian’s potential — shaping, cementing and leveraging our culture. And as you’ll see to the right, it’s working in ways even we didn’t anticipate.

MONOLITHIC OFFICES ARE DEAD. THE GRID IS ALIVE. On May 26, 2020, Olive launched The Grid: a first-of-its-kind flexible work model that eliminates traditional workplace requirements and empowers Olivians to work wherever they are most effective. Employees are no longer required to be in the office or out of the office. Instead, they are on The Grid or off The Grid — driving the company mission forward where they’re most effective: at home, on a beach, in the office — wherever.

UNPRECEDENTED GROWTH THROUGH A BROADER ACCESS TO TOP TALENT.

257% increase in Olivians since The Grid launched — from 230 to 1000+ employees.

82% of those new employees are non-local to the Hub, Olive’s headquarters in Columbus, Ohio.

“There is no way we could have accessed all the talent we’ve needed to grow without this model. It not only supports our hiring needs, it’s the right commitment for us to make to our team members, who are all working hard to transform healthcare.” – BRIAN RUTKOWSKI, CHIEF PEOPLE OFFICER OF OLIVE

NATIONALLY LOCAL

HOLD TRUE TO OUR ORIGINAL VALUES WITH NEW PRACTICES.

With our distributed workforce and flexible growth model, Olive is finding innovative ways to share our culture and, most importantly, make it the biggest differentiator we possess.

Hub

SLACK CHANNELS Olivians find common purpose in every keystroke, thanks to our abundant Slack channels that employees use to connect and share with one another.

Whether living in Columbus or traveling for work, 30% of all full-time employees use The Hub, Olive’s headquarters in Columbus, Ohio, which now uses office hoteling to manage our growing workforce. Olivians dynamically schedule the use of workspaces, desks or meeting rooms at The Hub for the days they expect to work through a reservation-based app. No more assigned seating. Just use whatever you need, whenever you need it.

#wellness Improving the physical and mental well-being of every Olivian. #olive-stands-for Where big social challenges are met with big hearts.

#horizon-summit A quarterly hackathon where Olivians communicate ideas and solutions for a specific theme or challenge.

Substations Satellite offices that surround select AlphaSite metropolitan service areas or cities where 10 or more Olivians are located.

OLIVE’S TOP CHANNELS

#create-daily Creativity every day in every way.

Olivians are located across the country, dedicated to the customers we serve and our vision of creating the Internet of Healthcare.

Donut meets Virtual coffee groups or one-on-one meetings that pair two or three random teammates for short coffee chats so Olivians can get to know each other better.

#feedback A place for public praise and caring reminders of how important our people are. #nybble Olive’s Executive Chef Collins Mundy supercharges appetites by sharing menu items, and Olivians post achievements with their home culinary skills and recipes.

ERGs are internal, employee-led cohort networks that seek to unite, support and empower Olivians with similar traits, experiences or interests.

No-meeting Wednesdays A day of focused flow where Olivians can take a break from overcrowded calendars full of Zoom calls.

CURRENT ERGs Women of Olive • RainbOlivians (LGBTQIA+) Parents at Olive • Black Olive

AI command centers built within customer health systems across the country that feature dedicated Olivian support teams.

States

#personal-pets So many puppies, kitties and other oh-em-gee, cute-inducing creatures.

EMPLOYEE RESOURCE GROUPS (ERGs)

AlphaSites

45+

CONNECT. COMMUNICATE. CULTIVATE.

OLIVE THE PERKS

Company Update Brief (CUB)

Free healthcare

Grid stipend

Unlimited PTO

Confidential EAP

401(k) match

Pet insurance

Paid parental leave

Volunteer programs

ALWAYS ADDING NEW PERKS Fertility and family planning

200,000 Marriot Bonvoy points annually

Telemedicine and virtual counseling

An utterly transparent and hyper-informative monthly walkthrough that gives every Olivian, regardless of position or title, an open window into the company’s vision, finances, sales, goals, progress, etc. The good, the bad, the Olive — it’s all there and all shared.

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O ⋅ LIV⋅ OL⋅ O ⋅ GY 66 | Olive Quarterly

Your buzzword-busting guide to some of Olive’s most important (and often confusing) tech terms. While embarking on Olive’s mission to unleash a trillion dollars by connecting healthcare, we’ve come across a lot of complex terms and situations — and we’ve even created a few exciting terms of our own. Naming is an art. It’s not often considered a guiding force, but it is. A product, a process, an entire company: names can help build and fuel a culture, unite teams around ideas or — as we’re doing today — create the space and momentum needed to move an entire industry out of disconnected darkness. As we navigate forward creating the Internet of Healthcare, we’ve provided you with a few analogies to help you understand some of the names and terms we believe are worth knowing.

Automation DEFINITION: The deployment of technologies and systems to achieve outcomes from lowcomplexity, routine tasks, lessening the need for human intervention and freeing people to focus on valuable, enriching and uniquely human work.

THINK OF IT LIKE GOOGLE MAPS.

Prior to the invention of lithography in 1796, maps were laboriously engraved or hand drawn. The results were accurate, but the process was time consuming, costly and difficult to keep up with the growing demand brought on by the Industrial Revolution. Then came the age of software maps, which made storing and accessing travel maps and location data much easier. With the advent of smartphones, Google Maps was created. Now, Google Maps analyzes routes, automatically charts courses and provides turn-by-turn navigation directions — thus freeing humans to focus less on navigation and more on driving.

Loops

Platform

Human Router

DEFINITION: Analogous to apps in an app store, Loops are lightweight desktop applications built on the Olive Helps platform, providing real-time intelligence to health workers. Loops are created by Olive, developer partners and health systems, and they are available through the Loop Library.

DEFINITION: Software-based tools and commerce networks upon which other technology businesses can be built, connected and distributed.

DEFINITION: A healthcare worker or patient who manually mediates the transmission of data between disparate software and electronic systems across the healthcare ecosystem.

THEY’RE LIKE SUPER SIDEKICKS.

Shrek and Donkey, Han and Chewy, Batman and Robin: Sidekicks bring out the very best in heroes — but there’s more to the job than just lycra and one-liners. Great sidekicks are steadfast, trusted lieutenants that perfectly round out a hero’s repertoire of talents. Although they’re not the face of the team, sidekicks focus on learning a hero’s tendencies, knowing their behaviors and giving them the help they need to tackle their toughest challenges. Sure heroes (healthcare workers) may be able to solve a problem on their own, but through her Loops, Olive surfaces real-time intelligence — right when it’s needed — enabling heroes to carry out their tasks with superhuman powers.

THINK OF AN ARCHITECT TRYING TO CONSTRUCT A BUILDING.

Traditionally, depending on the structure and scale, if the architect (developer) is the only one on this project, they may first have to buy a shed full of tools to do the job (software/ apps/plugins) — even if they only need one or two. They also have to spend time buying screws, wood, etc. Furthermore, while the architect knows how to do the plumbing, HVAC and electrical, they’d probably rather have someone else do it so they can focus on the design and construction. Thankfully, the architect is building on a site (Olive) that has a shed full of every tool and material needed accompanied by a team of tradespeople to do all the mechanical and interior work. This means the architect can focus on perfecting their building (Loop). Lastly, since this site is part of a nationwide network of sites (Olive’s payer-provider network), the architect can design a building that meets the future resident’s needs and construct a variety of masterpieces that benefits all who use them.

THINK OF A JUGGLER WALKING A TIGHTROPE.

Juggling is incredibly difficult and requires tremendous focus and skill, and the act features a breadth of styles and performers. Some jugglers choose to focus on soft balls; others juggle pins; and some use swords, chainsaws or flaming torches. Despite the time and dedication required to successfully perform these incredible routines, performers are often required to juggle while also walking a tightrope or riding a unicycle. This adds an immense degree of difficulty for the performer and dramatically reduces their chances of successfully juggling without dropping anything. Oh, and there’s the time and physical exertion that goes into the additional training required to perform both tasks. Olive acts like a people mover — a secure, automated walkway that allows jugglers (health workers) to solely focus on juggling while Olive takes care of getting them and all their pins, swords or chainsaws (data) from point A to point B.

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The automation company creating the Internet of Healthcare.