Branch Sales Support Reports To: Branch Manager Approved By: ________________ Manager
Incumbent: __________________
________________ President
Incumbent Sign-Off Date Assigned 7/15/2012
I.
Company Background
Like most great, long-running family owned companies, General Distributing's success can be traced back to its foundation. Glenn E. Bliss became president of General Distributing shortly after it opened in Great Falls back in 1948. He knew that by relying on core values like integrity and community involvement, his company would grow and become a Montana staple. The focus of the business was built by providing welding equipment, consumables, and industrial gases to farmers, ranchers, fabrication facilities, automotive and truck repair, and eventually companies such as refineries, power producing facilities, and the oilfield service industry. Soon thereafter providing medical grade and specialty gases to hospitals and research institutions were added as a customer base. The third cog of business added to General Distributing was beverage C02 and nitrogen for bars, microbreweries, restaurants, and C-stores. He passed these values on to his son, Glenn F. in the mid 1970s and General Distributing continued its path of growth and commitment to Montana and its communities. Today, a third generation of Bliss family members, Glenn W., Eric, Jason and Brian, along with their staff, carry on General Distributing's tradition of exceeding customers' expectations by providing quality products, first class service and technical expertise. Our passion for excellence is evident through our long-standing relationships with our clients throughout the Big Sky state. We're still headquartered in Great Falls with branches in Butte, Bozeman, Helena and Billings.
II.
Objective
This position will report directly to the Billings Branch Manager and will aide in many areas throughout the branch. The objective of this position is to make the lives of every employee at the Billings branch easier and more productive by helping in a variety of ways outlined in the Responsibilities section below. As a byproduct of making the lives of the employees of the Billings branch easier, your focus will also be in providing phenomenal service to our customers both in the form of assistance via incoming phone calls, walk in traffic, and hot shot deliveries.
III.
Responsibilities
The essential functions of the job include but are not limited to: 1. Complete overall sales and customer service duties for walk-in customers, as well as those customers that call. 2. Understand TIMS. Know TIMS. Know how to do back orders, auto orders, make sure all special orders are tied to special orders. Understand how to check and see who received FRT in. Understand the history screen and see if there are customer or vendor orders for product. Understand how to track inventory discrepancies within the history screen.
3. Within the first month, work alongside our two drivers and have their routes down in terms of product needed to stock on the truck, the routes in terms of “route optimization”, the delivery of the product and picking up of the empty product, the billing of the product, and the end of the day on TIMS. 4. Set up showroom product displays, stock shelves, and maintain general condition of the showroom. This includes the insurance that all products are properly bar coded. 5. Participate in the selling of bulk C02 systems as well as participate in the installation on all new C02 systems. 6. Understand clearly all elements of bulk C02 in terms of installation and trouble shooting and working with bar owners and managers on their system to help them with the “optimal pour” 7. Check-in equipment repairs and prepare to send to Great Falls. Assemble new welding equipment for display. 8. You will be a back up to Ron Long and Jason to complete the weekly cylinder auto order and email it up to GTF. 9. Understand how RGA’s work and participate in sending back supplies, hard goods, and tanks to suppliers whether it is for an RGA or for tanks going back to Air Gas and understanding how the paperwork is done. 10. Load and unload cylinders coming in from GTF and going up to GTF. Properly scan back cylinders to GTF. 11. Utilize the ACM properly for incoming traffic that has cylinders. 12. Interface with drivers on the delivery manifest and driver ticket verification and daily deliveries. 13. Assisting Jason Bliss and Ron Long with the responsible for overall warehouse management including shipping and receiving and checking in freight on a timely basis. 14. Assisting Jason Bliss and Ron Long in complete inventory cycle counting and inventory control of products; work with purchasing manager with inventory adjustments and physical year-end inventory counting. 15. Back up to Ron Long and Jason in the submitting tidy paperwork (cash reports, product receiving BOL’s, and order tkts) to GTF every single week. 16. Meet with manufacturer reps and suppliers regarding new products, product applications, promotions, etc. 17. Provide quotes and bids for customers as required. 18. Assist branch manager and outside sales as required. 19. Backup delivery driver and hot-shot deliveries as required. 20. Assist in the pumping of industrial and medical high pressure oxygen tanks as well as liquid vessels. Working alongside Robert in the fill plant to date check cylinders, scrape and re-label, odor test tanks, clean tanks, purge tanks, fill tanks, temperature check tanks, keep accurate logs while filling of tanks, cap and cart tanks, and make sure the records of the quantity on each cart are accurate so billing by the drivers will be done properly. 21. Be the back up to Ron Long and Jason Bliss to ensure the store is opened and closed each day and run daily cash reports. Accuracy of these cash reports is critical 22. Go to the bank on a daily basis to complete cash deposits. 23. Do whatever else it takes to get the job done. IV.
Interface
Internal:
Must positively interface at all levels including particular emphasis with purchasing, inventory management, shipping and receiving, and all other branch personnel at your location.
External:
Must maintain positive interface with customers, manufacturers, and manufacturer reps.
SPECIAL REQUIREMENTS 1. Effectively work with customers in identifying product needs and application. Exhibit willingness to service customer in professional manner. 2. Ability to arrive at fair and logical decisions concerning return of defective products, customer credit issues, or other customer/sales related problems. 3. Ability to lift 100# 4. Basic understanding of financial ratios including gross margin dollars and gross margin %. 5. Ability to use MS Office tools---Word, Excel, and Outlook for email.
V.
Equipment Utilized: 1. 2. 3. 4. 5. 6.
Note:
Forklift Computers Hand trucks All of the delivery trucks---thus CDL is required. Various hand tools General office equipment—copiers, faxes, etc. General Distributing reserves the right to change or add any responsibilities at any time.