Mellon's Technology Solutions and Outsourced Services Catalogue by Mellon

Aspiring to make the world of transactions easy, secure and accessible for everyone

www.mellongroup.com Headquarters: Mellon Group of Companies | 74A, Pireos Str. 18547, Piraeus, Greece | Tel.: +30 210 3727700 | Fax: +30 210 3223694 | e-mail: marketing@mellon.com.gr

Contact us at: Mellon Technologies 74A, Pireos Str. 18547, Piraeus, Greece | Tel.: +30 210 3727700 | Fax: +30 210 3223694 | e-mail: info@mellon.com.gr

Mellon Solutions - Kosovo Branch 22 Bedri Shala Str., Bregu i Diellit, 10000 Pristina Republic of Kosovo Tel.: +381 38 222 316 | email: office@mellon-kos.com

Mellon Contact Services 74A, Pireos Str. 185 47, Piraeus, Greece | Tel.: +30 210 3362400 Fax: +30 210 3362343 | e-mail: mcmarketing@mellon.com.gr

Mellon Albania Ismail Qemali Str. Samos Tower, 4th Floor Cadastral Area no. 8270, Tirana, Albania Tel: 355 4 2 274582 | Fax: + 355 4 2 257050 | email: office@mellon.com.al

BlueSphere 74A, Pireos Str. 185 47, Piraeus, Greece | Tel.: +30 210 3362350 Fax: +30 210 3315659 | e-mail: bsinfo@bluesphere.gr

Mellon Poland Al. Jerozolimskie 162, 02-342 Warsaw, Poland | Tel.: +48 22 5725300 Fax: +48 22 5016760 | e-mail: office@mellon.com.pl

Mellon Employment Services 74Α, Pireos Str. 18547 Piraeus, Greece | Tel.: +30 210 3710650 | Fax: +30 210 3710659 e-mail: epainfo@mellon.com.gr | www.mellonepa.gr Mellon Serbia Bulevar Despota Stefana 68c 11000 Belgrade, Serbia | Tel.: +381 11 71 50 400 Fax: +381 11 26 91 699 | e-mail: office@mellon.rs

Mellon Ukraine 40 R Frunze Str. 04080 Kiev, Ukraine | Tel: +380 44 390 2949 Fax: +38 044 542 7293 | e-mail: info@mellon.com.ua

Aspiring to make the world of transactions easy, secure and accessible for everyone

Mellon Romania SA / OCCO 59-61 Justitiei Str. District 4, Bucharest, Romania 040117 | Tel.: +40 21 4088888 Fax: +40 21 4237752 | e-mail: office@mellon.com.ro

Mellon Cyprus 52 Limassol Avenue, Nicosia - CY2014 P.O.Box 21261, Nicosia, Cyprus Tel.: +357 22 462790 | Fax: +357 22 462793 | e-mail: akitromilides@mellon.com.cy

Mellon Bulgaria EAD Lulin 10, 25, Petar Dertliev Blvd. Office building “Labirint”, 1st floor 1335 Sofia, Bulgaria | Tel.: +359 2 9350035 | Fax: +359 2 9877374 | email: sales@mellonbg.com

Mellon Solutions 19, Ruzveltova Str. (3rd floor) 1000 Skopje, FYR Macedonia | Tel.: +389 2 309 37 50 Fax: +389 2 309 33 55 | e-mail: office@mellon.com.mk

Mellon Turkey - Mellon Egypt Tel.: +30 210 3727700 e-mail: info@mellon.com.gr

www.mellongroup.com

16 companies â&#x20AC;˘ 12 countries â&#x20AC;˘ 2,500 employees established in 1994

Contents Cards & POS Terminals

Customer Management

Point-of-Sale Solutions

& Segmentation

Payment Cards Ecosystem

Customer Segmentation and Location

Card Personalization Solutions

CRM.com Rewards and Billing System

Retail Cards & Mobile Solutions

Centralized Management & Monitoring Solutions

Digital Solutions

A dynamic multinational group providing specialized technology solutions and services that aim to facilitate the transactions and interactions of organizations with strong consumer business

Mobile Solutions

Cash & Logistics Solutions

Mobile Applications

Financial Crime Risk Management

Online Banking Solutions

Card Management System Software

eSecurity Solutions

Technical Support

Contact Center Solutions

& Managed Services

Altitude uCI

Product Support Services

Conceptus Debt Collection Software

Managed Services

Mail Processing & eStatements

Outsourced Services

Folding - Inserting Machines

Contact Center Services

Franking - Canceling Machines

Customer Acquisition & Retention

Electronic Statements Software

Customer Care Services

Call Center Support Services

Self-Service Solutions Automated Teller Machines (ATMs)

Complementary Services

Solutions for ATMs

Debt Management & Collections

Kiosk & Payment Terminals

Business Process Management

ATM Advertising

Human Capital Management

Unattended Payments

Business Process Outsourcing

Geographical Distribution & Staffing Services

Branch Automation Next Generation Queuing Systems

Teller Cash Deposits & Recyclers

Sales & Direct Marketing Support Services

Cheque Scanners

Merchant Acquisition

Instant Issuing

Physical Security

A trend setter and partner of choice across all geographies and stakeholders

Fireproof Safes & Cabinets

Secure Entrance Doors

Physical Security Solutions

Safe Deposit Boxes & Software

Safe Lock Systems

16 companies â&#x20AC;˘ 12 countries â&#x20AC;˘ 2,500 employees established in 1994

Contents Cards & POS Terminals

Customer Management

Point-of-Sale Solutions

& Segmentation

Payment Cards Ecosystem

Customer Segmentation and Location

Card Personalization Solutions

CRM.com Rewards and Billing System

Retail Cards & Mobile Solutions

Centralized Management & Monitoring Solutions

Digital Solutions

A dynamic multinational group providing specialized technology solutions and services that aim to facilitate the transactions and interactions of organizations with strong consumer business

Mobile Solutions

Cash & Logistics Solutions

Mobile Applications

Financial Crime Risk Management

Online Banking Solutions

Card Management System Software

eSecurity Solutions

Technical Support

Contact Center Solutions

& Managed Services

Altitude uCI

Product Support Services

Conceptus Debt Collection Software

Managed Services

Mail Processing & eStatements

Outsourced Services

Folding - Inserting Machines

Contact Center Services

Franking - Canceling Machines

Customer Acquisition & Retention

Electronic Statements Software

Customer Care Services

Call Center Support Services

Self-Service Solutions Automated Teller Machines (ATMs)

Complementary Services

Solutions for ATMs

Debt Management & Collections

Kiosk & Payment Terminals

Business Process Management

ATM Advertising

Human Capital Management

Unattended Payments

Business Process Outsourcing

Geographical Distribution & Staffing Services

Branch Automation Next Generation Queuing Systems

Teller Cash Deposits & Recyclers

Sales & Direct Marketing Support Services

Cheque Scanners

Merchant Acquisition

Instant Issuing

Physical Security

A trend setter and partner of choice across all geographies and stakeholders

Fireproof Safes & Cabinets

Secure Entrance Doors

Physical Security Solutions

Safe Deposit Boxes & Software

Safe Lock Systems

Payment Terminals Ecosystem

Mellon is an authorized partner for the sale and servicing of Ingenico EFT-POS products and solutions. With more than 200,000 POS terminals installed, Mellon has been established in the payment terminal business, providing turn-key solutions and services.

Bill Payment: Bar code scanning to retrieve Bill details for all public utility Bills. Interfacing with all major interfaces of Acquirers delivering bill payment services (country specific).

End to End platforms supporting all aspects of Card Issuing and Acquiring Services needed by financial organizations to operate in the card market: H/W preparation & Parameters initialization Keys - Certificates injection Field installation & User Training Technical Support H/W & S/W Remotely or/w Field interventions

Cards & POS terminals

Mellon Point-of-Sale Solutions

MTMS: A client/server based terminal management system developed and maintained by Mellon to cover the needs of any Acquirer regarding the management of medium and high volume of EFT-POS estate. Key Generate: An application that automates the generation of unique keys, contained in secure protected files, ready to be imported in Key Injection applications of EFT-POS terminals significantly reducing the internal management cost for the Acquirer.

Preventive Maintenance Helpdesk Services For End Users 1st level - 2nd level Consumables Supply Product Retraction

Payment Terminals Services Offering

Field Services • Installations/ReInstallations • Configurations • Testing • Training • Maintenance • Performance Auditing • SW Upgrades

In House Services • Staging - Preparation of Terminals • Refurbishment Services • Repair Services • Help-desk support • TMS Management

Specialized Consulting & Support • Specialized international consultants • Experienced internal associates • Project management services • Comprehensive training

Software & Integration Services • Third party Software Applications • Mellon Software Applications • Custom Development • Systems Integration • Software Customization • System Installation & Maintenance

Key Inject - Local: A software application that performs the management and secure injection of Encryption Keys (TMK, MAC, Secure Link Keys) into the Cryptoprocessor of various types of EFT-POS terminals. Mellon Key Inject application is always combined with a Thales HSM ensuring maximum security for the Acquiring Bank. Key Inject - Remote: Mellon Key Inject (Remote) application performs the remote management and secure injection of Encryption Keys (TMK, MAC, Secure Link Keys) into the Cryptoprocessor of various types of EFT-POS terminals and supports remote management and transfer of Security certificates used from EFT-POS terminals for SSL\TLS connections with Acquirer front end systems. Telecommunication Services: Optional usage of Multi Operator service from a single SIM from an international Service Provider and optional pooling capability. Navision Service Module: Mellon provides to both Acquiring Banks and Technical agents access to the unique system of electronic follow-up NAVISION (through a web application) that has been developed in-house in order to serve exclusively the specific needs of support and follow-up of work that is executed for the maintenance of the EFT-POS terminals. Having access to the system allows operators to log in using a unique authorization code in order to view: • all open issues in real time (Settlement of damage, Installations, Upgrade requests etc.) their status, the time that was required from the time that the problem was reported until the EFT-POS was fixed or replaced. • the energies that are executed on the POS Network by Mellon’s Technical Support team for all the activities in support of the POS terminals (interventions for installations, damages, upgrades, merchant training etc.).

Payment Terminals Ecosystem

Bill Payment: Bar code scanning to retrieve Bill details for all public utility Bills. Interfacing with all major interfaces of Acquirers delivering bill payment services (country specific).

Cards & POS terminals

Mellon Point-of-Sale Solutions

Preventive Maintenance Helpdesk Services For End Users 1st level - 2nd level Consumables Supply Product Retraction

Payment Terminals Services Offering

Field Services • Installations/ReInstallations • Configurations • Testing • Training • Maintenance • Performance Auditing • SW Upgrades

In House Services • Staging - Preparation of Terminals • Refurbishment Services • Repair Services • Help-desk support • TMS Management

Specialized Consulting & Support • Specialized international consultants • Experienced internal associates • Project management services • Comprehensive training

Ingenico has a completely new range of payment terminals. All the vertical markets benefit from adapted, high-performance, innovative terminals which take full advantage of the Group’s service offers. Countertops Powerful and feature-rich, Ingenico countertops are multiple-connectivity (traditional telephone modem, new generation IP, wireless GPRS or Wi-Fi) in order to ensure constant availability.

Cards & POS terminals

Payment Terminals Mobility • iSMP Companion: By pairing a tablet or a smartphone with iSMP via Bluetooth, Ingenico has created a unique Smart Mobile Point-of Sale (POS) • iCMP: With iCMP, the smallest & lightest Chip & PIN mobile payment device on the market, Ingenico enables merchants to accept payment on-the-go. • iSMP: By combining an iPod touch or an iPhone with iSMP, Ingenico is inventing a unique Smart Mobile POS for Retailers, Mobile Merchants and everyone that values mobility.

ireless W Wireless provide retailers with more competitive solutions to meet their operational constraints. Anti-shock, Wireless terminals are perfectly adapted to payment in bars, stadiums or for deliveries.

• iPA280: Maximizing usability for retail, hospitality, transportation and mobile services sectors, the feature-packed iPA280 contains integrated smart card, magnetic stripe and contactless readers alongside an easy-load thermal printer and barcode reader for data capture and acquisition.

Retail PIN Pads PIN Pad terminals are intended for traditional sales segments, especially volume retail or restaurant chains. They enable retailers to accept payment transactions that require a Personal Identification Number (PIN).

Unattended Terminals Unattended terminals are designed to meet self-service and 24 hour vending. They have a modular design and can be adapted to any type of automated teller machine. Sturdy and highly resistant, they can be used in both indoor and outdoor environments. Vending Pass contactless terminals in the range are MasterCardTM and VisaTM certified.

With over 20 million terminals deployed in more than 125 countries, Ingenico is a leading provider of payment solutions.

Peripherals • Banking PIN Pads • Contactless Readers

Cards & POS terminals

With over 20 million terminals deployed in more than 125 countries, Ingenico is a leading provider of payment solutions.

Peripherals • Banking PIN Pads • Contactless Readers

An End-to-End Approach

With over 60 million cards sold and many successful EMV migration projects implemented, Mellon is the partner of choice for financial institutions in the region of CESEE. Mellon cooperates with Gemalto to offer:

Issuance Solutions A wide range of card personalization services and solutions, to suit your needs.

EMV A range of highly secure native and Java chip cards, applying the latest Visa and MasterCard specifications -ideal for both large and small EMV card deployments. Complemented with a range of products and services that precisely address your needs for both choice and beneficial contractual terms.

Display Interface The multi functional display payment card combines all the applications needed for typical daily banking and payment activities - EMV, loyalty, prepaid; a solution ideal for one-time password generation, loyalty scheme status check-ups or balance updates that will boost your interactivity with customers.

Contactless For both pure-contactless and dual-interface payment means, the next-generation form-factors present optimized chips and operating systems for high level security, and best in class RF performances and transaction times.

Card Body & Finishing Options Graphic and finishing solutions for card-bodies to suit your needs. Try out new combinations of artwork, plastics and effects with innovative materials, shapes and colours, to create a unique brand-enhancing product. Eco Cards: from bio sourced, non toxic, fully compostable, recyclable raw material, that help improve your commitment towards the environment.

microSD cards MicroSD can be a scalable, powerful solution that puts innovative banks ahead of competitors, as it helps them to reach the mobile payment market already today. What’s more you can ensure their current handset is ready to make contactless payments within minutes, no need for them to own a specific NFC device (of those that are already in the market).

Gemalto is the world leader in digital security and a major provider of secure payment cards and personalization services, with more than 10,000 employees and 13 Research & Development centers, located in 43 countries.

Cards & POS terminals

Mellon Payment Cards Ecosystem

Distributed Personalization The supplier assumes responsibility for the management of the customers cards inventory and makes decisions about how much and when to order and produce based on information coming from the customer, thus achieving reduction in administration and optimization of management of obsolete stock. Consulting Services Experts from Mellon and Gemalto can support online and on-site, every aspect of your strategy, from planning to execution: • EMV migration • Contactless payment • Card personalization NFC NFC services deployment and secure provisioning of credential management used for proximity payment, issuance and lifecycle management of NFC services for service providers, NFC Service Engine administration for MNO, couponing & loyalty programs.

Benefits • Vast experience and reliability • Stable supply of chips with CoB & several silicon chip suppliers/ double sourcing; double sourcing means fully compatible operating system on two different chip hardware so the customer is protected from possible chip shortage • On Time Delivery with 16 production sites and 34 personalization facilities • Ability to handle very large orders and substantial upsides. • Quality • Innovation • Security • Competitive prices

An End-to-End Approach

Issuance Solutions A wide range of card personalization services and solutions, to suit your needs.

Cards & POS terminals

Mellon Payment Cards Ecosystem

Mellon partners with Matica Technologies to offer high speed, mid-range and desktop personalization equipment and solutions.

Card Personalization Ecosystem Card Mailing and Fulfillment Solutions The MS7000 Card Mailing Systems line offers flexible solutions for direct card mailing and fulfillment applications. Designed to work either as stand-alone unit or configured in-line with the modular S7000. With the new concept of the Card and Data Integrity Verification as a solution used in the mailer, the MS7000 stands out from all the available solutions on the market. Card Folder Solutions Matica Card Folder System offers total flexibility in today’s mail processing market. It can be configured to almost any application, running speeds of up to 3,000 filled envelopes per hour. It is capable of processing documents from 6 different hoppers with a total pack thickness of up to 6 mm. The Card Folder System is a highly durable system designed and built for performance, reliability and exceptional value. Advanced Identification Solutions Matica’s high quality card personalization systems offer a secure credential solution for ID and ePassports/Visa card personalization: • Card printers • Laminators • Laser color personalization system encoding options • User-friendly ID management software • Biometric devices • Versatile card materials • Certified supplies for printing and laminating Metal Plate Embossers The next generation Metal Plate Embosser with the speed of up to 350 plates per hour, it is 45% faster than before. Specifically engineered for heavy duty and continuous production, is a strong, reliable system ready to emboss plates and can handle a huge variety of sizes, materials, shapes and thicknesses.

Matica Technologies is a leading worldwide company that designs, manufactures and markets card personalization, card mailing systems and ID card printers for banking, government, ID, passports, access control and transportation applications.

Decentralized - Instant Issuing

Cards & POS terminals

Mellon Card Personalization Solutions

Mellon’s cost-effective proposition for instant issuing of cards is not only a way to fasten card issuance, it is also a way to reduce the risks to see the consumer changing her/his mind and failing to activate the card upon arrival in the mail. With their compact design and extremely quiet operation, Mellon’s desktop card issuance systems are ideal for branch offices and stores where space is usually limited and noise levels need to be maintained at low levels. These systems include a range of options, among which: • Automatic card loading and embossing • Indent printing • Smart card personalization • Magnetic stripe encoding In addition, Matica has designed and offers the next generation personalization module, using advanced Laser Engraving capabilities, in order to deliver cards of unmatched quality and endurance while minimizing production, consumable and handling costs.

Centralized Card Personalization When high speed issuance is required, reliability and flexibility are the keys to success. Matica’s central issuance products meet and exceed these requirements, able to print, encode and emboss over 2000 cards per hour. These systems are completely modular and can be upgraded in the field by adding the module that is needed. The central issuance products from Matica can be configured in any way that is needed to personalize cards quickly and efficiently: • Credit & debit cards • Identification cards • Membership cards • Loyalty cards • Prepaid telephone cards • Insurance cards • Prepaid renting cards • Patient cards

Mellon partners with Matica Technologies to offer high speed, mid-range and desktop personalization equipment and solutions.

Decentralized - Instant Issuing

Cards & POS terminals

Mellon Card Personalization Solutions

Mellon Mobile Solutions

Mellon’s offering for retailers, ranges from building a totally tailored card-based scheme to translating this scheme into a mobile application with a host of features to complement it.

Mellon offers GO!Enterprise, GLOBO’s unified mobility platform which enables rapid development and deployment of mobile apps running on any mobile device within a centrally managed, secure environment. It is the perfect choice for any type of company or organization, covering B2E, B2B, B2C or G2C mobility needs with the following functions:

You can combine these solutions to capture the lifestyle of the different age groups you target, or you can choose either one depending on your customers’ profile. The key benefits are the same: Loyalty Increase your profitability, promote your brand and capture critical customer data by strategically managing your customers and enhancing your customer proposition and satisfaction. Provide them an incentive to keep coming back, thus retaining and even growing your clientele with attractive loyalty cards. Gift Increase your revenue and your brand awareness as you relieve your customers of the burden of selecting specific gifts. Offer them a non-monetary alternative and allow them to give the gift that lets the recipients choose. Additional benefits of such cards include the attraction of new customers and the reduction of fraud. Fleet Organize your fleet and better manage related expenses with an easier way to pay for fuel and servicing that offers convenience, effective reporting, centralised billing, reduced administration and real savings. Membership Captivate customers and build strong relationships with compelling membership cards. Give members high-quality personalized cards for easy identification and access control as effective customer membership card programs convert firsttime visitors into full-time advocates.

• It produces cross-platform mobile applications with a native look & feel. • It provides mobile applications and services independently of mobile operating systems; Our mobile applications and any future enhancements will be developed only once and they will run with a native look & feel on Android, BlackBerry, Windows Phone and iOS devices. • The container-based architecture of the mobile app will enable centralised and instant force updates for existing or new functionality. • It provides services within a fully secure environment; • Easy development of UIs using graphical interface. • Single point of governance and management. • Monitoring of system and user activity on Mobile Applications. • Maintenance will be easier because only one GO!App will be maintained (instead of one app for every mobile platform). • Zero maintenance will be required for adjustments to new versions of mobile operating systems. • Enables seamless and secure integration with any back-end system like CMS, ordering, billing, booking or customer loyalty and is ideally suited for the delivery of m-services supporting secure transactions, e.g. m-banking, m-queuing, m-loyalty, m-payment etc.

• m-Reporting • m-Purchasing • Secure Email & PIM • m-CRM

Company/ Organization

• m-Timesheets • m-Contracts • m-Service • m-Ordering • m-Shop • m-Banking • m-Parking • m-Health • m-Booking

Digital Solutions

Cards & POS terminals

Mellon Retail Card & Mobile Solutions

Employees

Partners

Customers

Mellon Mobile Solutions

Mellon’s offering for retailers, ranges from building a totally tailored card-based scheme to translating this scheme into a mobile application with a host of features to complement it.

• m-Reporting • m-Purchasing • Secure Email & PIM • m-CRM

Company/ Organization

• m-Timesheets • m-Contracts • m-Service • m-Ordering • m-Shop • m-Banking • m-Parking • m-Health • m-Booking

Digital Solutions

Cards & POS terminals

Mellon Retail Card & Mobile Solutions

Employees

Partners

Customers

Mobile Banking

Mellon has the necessary infrastructures and specialized human resources to develop customized cross-platform mobile applications, interfaces and/or operating and technical features that will help organizations differentiate from competition and offer their customers a modern, all-embracing service experience.

Mellon presents the most versatile and flexible Mobile Banking solution for managing the transactions and interactions of Financial Institutions with their customers. Mellon’s Mobile Banking solution takes advantage of a strong open technology platform to develop and support mobile applications, providing:

Mobile Queuing Queuing Solutions via Internet, Mobile App & SMS Whether you are an organization with many appointments (embassy, hospital, police station) or you serve a substantial volume of customers (social security service, public utility, bank, public service), you can now manage your customer flow and improve the service your customers receive with the new Internet, Mobile App and SMS Queuing features which can function hand-in-hand with a traditional NemoQ queuing system or as a stand-alone system. With the new online queuing applications, your customers are able to manage their appointment experience - schedule, edit, cancel and otherwise manage their appointment - from virtually anywhere, their home, office or on the go. Their service experience at your location is also significantly enhanced: • Wait time is minimized • Lobby area is upgraded • Faster service in a more pleasant environment The statistical data gathered by the new features of NemoQ offers invaluable benefits your internal organization. You will be able to: • Spread out your customer flow promoting non-peak hours • Schedule and distribute staff based on the appointments already booked • Meet time objective or other goal set • Monitor staff productivity for evaluation purposes per employee, service, location or area

Digital Solutions

Mellon Mobile Applications

• Support of banks’ vision for comprehensive, secure communication with user friendly functionality and options • Integration with existing e-banking back-end systems • Real time monitoring and reporting through integrated and easy to use interfaces • Preservation of the functionalities of the existing web banking infrastructures • Project management, deployment and training

Mobile Loyalty Programs Traditional programs have driven loyalty by asking consumers to collect points or sign up for information on new product. But the effectiveness of these marketing tactics is diminishing. Why? Because the reward for loyalty takes too long to achieve. Today’s customer wants instant gratification and greater digital integration in their shopping experiences. Linking your loyalty program to a mobile application, can bring back both sales and consumer enthusiasm to your business and your brand: • ditch plastic loyalty cards in favor of storing program information in a digital wallet • quickly enroll in a loyalty program • use a virtual card as a program identifier • opt-in for mobile offers and discounts available only on the application • browse the reward catalog and order rewards • share opinions about rewards • redeem points for e-vouchers • locate the nearest store, view site information and obtain directions • find exclusive deals available at the nearest shop or from a chosen participating partner • automatically post messages about store “check-ins” or redemptions made and receive bonus points • manage program account and check current points balance • view history of all transactions • fill in a survey in exchange for bonus points

Mobile Banking

Digital Solutions

Mellon Mobile Applications

Ezio eBanking Security Suite

Online banking is much more than cost cutting. It’s the potential for increased revenue and new business opportunities. Switching focus from low-value transactions to high value sales, such as loans, eCommerce, financial and business advice is the future of online banking.

Ezio protects your customers against the most relevant threats, solves your most immediate business challenges and helps you target the right segments with the right solutions in their preferred channels. Ezio just works. No matter what legacy servers and devices, country regulations or authentication standards you need to comply with. In short, the Ezio Suite allows you to implement eBanking security your way.

In today’s internet driven society people expect to do more online and meeting these expectations is a competitive advantage over those who see the internet as nothing more than a way to cut costs. Trust and convenience is what it takes; customers will only use the online channel if they trust it and find it convenient. This trust and convenience is attained by choosing the right strong authentication solution. “Good enough” security and user experience just isn’t good enough anymore. A bank that wants to keep attracting customers, upsell new services and out-compete its rivals needs good security. It’s not just a cost of business. It’s good for business.

Everything You Need for eBanking Gemalto is a one-stop shop for everything you need for eBanking security, from consultancy through back-end authentication servers to manufacturing, personalizing and distributing security tokens, mobile applications and devices worldwide. As banks increase the number and sophistication of their online offerings, they need a reliable partner to ensure that they can deliver them security. Authentication, digital signatures and non-repudiation are essential to provide a framework of trust online.

Digital Solutions

Mellon Online Banking Solutions

Ezio Server The world is changing fast with new standards, new threats and new consumer behaviors. With Gemalto’s Ezio Server you have an off-the-shelf server appliance that is open to your needs, as well as to your different customer segments. Neutral to which tokens you wish to use and ready to face the challenges of today as well as the possibilities of tomorrow. Simply, it’s a server open to your way. Ezio Devices and Apps Ezio devices and apps are designed in accordance with usability standards to assure high customer acceptance. Supporting CAP, OATH and PKI, they range from OTP and transaction signing tokens, smart phone apps and on to EMV and/or PKI card readers. Supported technologies are SignWhat-You-See and more advanced transaction verification methods such as Dynamic Signatures and Secure Domain Separation. Technology that allows banks to adapt the security level based on risk in each transaction. Ezio Services The Gemalto eBanking Professional Services Team have extensive experience from hundreds of global eBanking security implementations. We’re here to help you. Evaluation Services help you define the requirements and collect information needed for deployment Usability Services help you ensure you’ve chosen the right solution - a solution that your customers enjoy using Software Integration Services help you design your solution, implement and validate before going live Roll-out Services help you roll-out within set timelines and budget while maintaining the right service level

Gemalto eBanking is an expert in strong authentication for banks and provides technology that allows people everywhere to prove their identity and intentions online; safe from harm, with their privacy respected and secure from fraud.

Optimization Services help you operate the chosen solutions and evolve as your needs change

Ezio eBanking Security Suite

Digital Solutions

Mellon Online Banking Solutions

Optimization Services help you operate the chosen solutions and evolve as your needs change

Additional Options & Solutions

Mellon cooperates with Thales to help organizations reduce risk, demonstrate compliance, enhance agility, and pursue strategic goals with greater confidence, by protecting the confidentiality, integrity, and availability of sensitive information that flows through today’s traditional, virtualized, and cloud-based infrastructures.

When you confront data protection challenges, you may know exactly what you need - or you may find the many different approaches somewhat bewildering. Whether you are highly experienced with cryptography or just getting started, be assured that Thales e-Security has designed products and services with your business and technology requirements in mind.

Hardware Security Modules (HSMs) Hardware Security Modules (HSMs) from Thales e-Security provide a hardened, tamperresistant environment for performing secure cryptographic processing, key protection, and key management. With these devices you can deploy high assurance security solutions that satisfy widely established and emerging standards of due care for cryptographic systems and practices - while also maintaining high levels of operational efficiency. The payShield Family of Payment HSMs payShield 9000 from Thales is a proven HSM that is dedicated to the payment industry for transaction processing and key management. Thales payment HSMs are the most widely deployed in the world, used in an estimated 80% of payment card transactions. payShield 9000 provides features to support the latest card scheme payment applications for contact chip, contactless chip, and mobile secure elements and to support evolving standards from leading industry organizations including PCI SSC, Global Platform, and Multos International. The nShield™ Family of General Purpose HSMs nShield general purpose HSMs from Thales provide support for the widest range of cryptographic algorithms, application programming interfaces (APIs) and host operating systems, enabling the devices to be used with virtually any business application - from identity management, web services and database encryption to tokenization, PKI services and strong authentication.

Database Encryption The nShield Database Security Option Pack adds support for Microsoft & Oracle DBs enables organizations to better protect keys that protect sensitive data in Microsoft SQL Server 2008 & Oracle 11g. Remote HSM Manager Is a separate standalone system (running on a remote PC/laptop) which provides the ability to perform all administration tasks remote from the data center and without the need for the security team to be in the physical presence of the HSM. PKI and Digital Certificates By securing the process of issuing certificates and proactively managing signing keys, you prevent their loss or theft, thereby creating a high-assurance foundation for digital security.

Digital Solutions

Mellon eSecurity Solutions

DNSSEC nShield HSMs enable top level domains (TLDs), registrars, registries, and enterprises to secure critically important signing processes used to validate the integrity of DNSSEC responses across the Internet, and protect the DNS from what are commonly referred to as “cache poisoning” and “man-in-the-middle” attacks. Time Stamping Appliances (TSA) Digital or electronic time stamping technology is integral to an organization’s ability to enforce non-repudiation for electronic signing. TSA delivers secure, trusted time to support diverse applications and processes including financial transactions, legal filing and notarization, approval workflows, lotteries and gaming, security logs, long-term archives, electronic lab books, and code signing.

Thales e-Security is a leading global provider of data protection solutions with more than 40 years’ experience securing the world’s most sensitive information. Mellon’s customers use Thales products and services to improve the security of applications that rely on encryption and digital signatures.

Additional Options & Solutions

Digital Solutions

Mellon eSecurity Solutions

Contact Center Pay-as-a-Service

Altitude uCI™

Mellon’s Contact Center Pay-as-a-Service proposition takes advantage of a cloud computing environment to allow businesses to subscribe to and rapidly deploy core applications, with easier manageability and less maintenance, and adjust more readily to fluctuating and unpredictable business demand.

Altitude uCI™(Unified Customer Interaction) is an IP based, contact center management solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/ MMS, Fax, Messaging or Web - and resulting activities in a unified environment. Altitude uCI™ was designed to speed up your operations, while simplifying the contact center management complexity, since it increases productivity, reduces operational efforts, and, ultimately, raise customer satisfaction levels. Altitude Software delivers a complete suite of modular solutions that enable companies to automatically respond to changing business needs, improve the overall customer service and achieve a significant return on investment.

Contact Center Solutions

Mellon Contact Center Solutions

With Mellon’s Contact Center Pay-as-a-Service proposition, you have unlimited access to state of the art infrastructure, servers and tools that will allow you to run your campaigns in the most efficient and cost-effective way. No upfront investments, no capital expenditure, no overheads and no need for internal support departments - Billing is based on usage, allowing for variable pricing and shifts with business conditions.

Mellon has significant experience and a highly trained software team in Greece, Cyprus and the CESEE for the develpment of contact centers (inhouse and outsource). Mellon offers Altitude’s award-wining solution to help leading organisations improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction. Benefits • Complete contact center suit • Modular solution, adds functionality as the contact center develops • Consistent management of all activities • Intelligent predictive dialer with skill-based distribution for preview/power dialer. • Rapid application development environment • Business performance management • Highly scalable (from ten to thousands of agents) What’s unique about Altitude uCI™ compared to the competition is: • from IVR, to Routing, to Desktop creation, Workflow, Telemarketing, Recording rules, etc, we have a suite of modules to deploy selectively • as a true suite, all can be done learning one tool /one class • proven vendor independence, add/change platforms on the fly • Predictive Dialer winning Industry awards since 1995 • the only suite with a single language+editor to manage all modules requires less IT complexity, so you get faster deployment & changes • 7 of 10 top outsourcers in Europe & Latin America chose Altitude uCI™ • from 15 to 5.000 agent operations, we have been doing it for 20 years

Your Customer Contact on the Web, Email, Facebook, Chat or Call on any Phone

ACD IVR Dialler Multimedia

Sales Marketing Collections

Real-Time Business Analytics from Anywhere

Routing Workflow Quality Workforce Management

Unified Agent Desktop Salesforce.com MS Dynamics SAP

Management Portal Reports Analytics

Your Agents Working

Configure & Optimize

from Anywhere

Manage & Monitor from Anywhere

Altitude Software is the leading independent contact center vendor for unified interaction solutions.

Contact Center Pay-as-a-Service

Altitude uCI™

Contact Center Solutions

Mellon Contact Center Solutions

Your Customer Contact on the Web, Email, Facebook, Chat or Call on any Phone

ACD IVR Dialler Multimedia

Sales Marketing Collections

Real-Time Business Analytics from Anywhere

Routing Workflow Quality Workforce Management

Unified Agent Desktop Salesforce.com MS Dynamics SAP

Management Portal Reports Analytics

Your Agents Working

Configure & Optimize

from Anywhere

Manage & Monitor from Anywhere

Altitude Software is the leading independent contact center vendor for unified interaction solutions.

Why Conceptus? What differentiates Conceptus Debt Collection Software from other collections systems and applications is that it has been developed by a leading collections agency and thus incorporates unique insight, know how and experience deriving from years of operation and use of contact center and collections systems.

Conceptus Today Conceptus Debt Collection Software is a fully customizable solution able to incorporate even the most complex policies and business rules. With Conceptus the customer has a powerful tool for designing, executing, assessing and modifying debt management strategies.

Conceptus System Modules Conceptus is comprised of 5 different modules that interact: • Customer • Monitoring • MIS • Reports

• Clients • Production Management • Evaluation • Financial • Sales • HR • ERP

Reports Module

Agent Interface • Agent working interface (phone collection, legal, skip) • Collection policies • Production workflows

Integration Module • ERP • CTI • HRMS • 3rd party

Supervisor Module

• Targeting • Monitoring • Evaluation • Supervisor working interface (team leader, supervisor, site manager, Operations Manager) • Targets • Evaluation

Basic Features

Contact Center Solutions

Mellon Conceptus Debt Collection Software

• Lightweight Ajax based web interface. Minimizes the response time. • Open and expandable software architecture: uses dynamic screens, user defined fields, additional user modules etc • F ully Fledged security features (password encryption, user roles, data hiding, Stealth, audit log) • Uses flexible workflow strategies for portfolio segmentation •R obust and distributed Infrastructure (easy to set a COB Plan, Minimal downtime) •E xternal Systems: Import and export from other databases (automated procedures) • Dialer Integrated with Altitude UCI including custom dialing methodology • Real time monitoring tools for the supervisor on the agent work •M ulti segmentation capabilities; customized for effective monitoring and decision making • Bucket flow monitoring • S upport all delinquencies (early, medium, late, write off, legal etc) and all products • Flexible and effective Reporting tool • Multilingual & multicurrency • User friendly interface/design

Conceptus Offering Software as a Service (SaaS) addressing the needs of small offices of up to 20 workstations Software License Agreement (SLA) for larger organizations.

Assignment Module • Clients • External Partners • Internal teams department

Conceptus System Modules Conceptus is comprised of 5 different modules that interact: • Customer • Monitoring • MIS • Reports

• Clients • Production Management • Evaluation • Financial • Sales • HR • ERP

Reports Module

Agent Interface • Agent working interface (phone collection, legal, skip) • Collection policies • Production workflows

Integration Module • ERP • CTI • HRMS • 3rd party

Supervisor Module

• Targeting • Monitoring • Evaluation • Supervisor working interface (team leader, supervisor, site manager, Operations Manager) • Targets • Evaluation

Basic Features

Contact Center Solutions

Mellon Conceptus Debt Collection Software

Conceptus Offering Software as a Service (SaaS) addressing the needs of small offices of up to 20 workstations Software License Agreement (SLA) for larger organizations.

Assignment Module • Clients • External Partners • Internal teams department

Mellon has selected Neopost to provide its customers with letter folding and inserting equipment, for a few great reasons that can help you do the following:

Experience our mail folders inserters designed for an intuitive use and to meet every need. Folder inserters are especially designed machines that take paper, fold it, insert it into an envelope and seal the envelope. They are used for mailing bills, checks and other material. They guarantee:

• Save money through automation • Free up valuable staff time • Automate your workflow • Make money with every mailing • Secure processing • Efficient document management • Ensure mail integrity • Send professional looking business mail

Contact Center Management Solutions In addition, Mellon has created regional service support centers with educated personnel and essential stock parts to ensure proper installation and operation of Neopost machines.

Last Mile and Track & Trace Solutions Last Mile: Mail Re-Direct to Lockers For businesses and end-consumers alike, these electronic parcel lockers provide a simple, effective and secure solution for those who seek more convenience when collecting their mail and packages. The lockers make it possible for consumers and businesses to have packages and mail delivered to a locker at a selected central location and then to pick them up, at any hour of the day or night, any day of the week. The benefits are plentiful: • Provide after hours mail collection solution to your customers • Save time and resources as you no longer depend on recipients being at home in order to make deliveries • Ideal for eCommerce deliveries

Folding - Inserting Machines

Mail Solutions & eStatements

Mellon Mail Processing Solutions

Track & Trace By leveraging next generation scanning technologies, you can rapidly capture high volumes of mail and packages barcodes, providing near real-time intelligence: • Real-time Mail Visibility Provides real-time scan data so you know when to expect your delivery. • Robust Tracking System Simultaneously reads multiple barcodes to rapidly track packages within the system. • Predictive Delivery Times Mail and packages are scanned throughout the network to accurately predict delivery times.

• Rapid cash flow • Information is sent out at the right time • Envelopes are being inserted, folded and closes 10 to 40 times faster than by hand • Improved productivity • Easy to customize The ergonomic and modular design of Neopost inserters can adapt to any needs, consequently allowing customers to optimize their investment. These machines help your staff handle promotional or transactional mail more efficiently thanks to enriched functionalities: • Envelope stuffer with large color touch screens • Letter folding machines with wizards to set up jobs quickly • Easy-to-load high capacity feeder

Neopost Group is a key player in the mailroom equipment market that offers solutions facilitating incoming and outgoing mail bringing strong added value to its customers. With products and services marketed in 90 countries and subsidiaries in 29 countries, Neopost is ranked the number 1 company in Europe in mailroom solutions to optimize mail flow.

Mellon has selected Neopost to provide its customers with letter folding and inserting equipment, for a few great reasons that can help you do the following:

Folding - Inserting Machines

Mail Solutions & eStatements

Mellon Mail Processing Solutions

Electronic Statements Software

Franking machines are used for automatic stamping of letters or packages and computing their total charge and canceling machines are used at post offices for defacing stamps on letters or packages. By using them you can achieve the following:

Catalyst for customer delight Soon to be an expectation of your clients, having highly personalized data that can be delivered, viewed and interactive with on the go, online or offline, and from any iOS or Android tablet. You can offer multiple views of the same data plus let customers export it to other applications. This value added service and flexibility means the customer experience is enriched and your engagement improved.

• Improve efficiency • Keep your mailing lists up to date - free • Manage your postage on-line • Online re-credit • Right first time every time - keep up to date with latest postage tariff • Promote yourself • Professional looking business mail • Maximum security

Contact Center Management Solutions Benefits of using Neopost Folding - Inserting, as well as Franking - Canceling machines include: • High productivity, mail quality and integrity • High speed and accuracy • Increased security • Full flexibility • Ease of use, simple ergonomic operation

Enable your customers to: • View statements on and offline • Click and interact with statements • Filter to personalize statement views • Easily view multiple accounts • Export data as Excel or Secure PDF anytime • Drill down to single transaction detail

• View transactions through attractive charts • Experience real-time interaction • Interact with statements on any PC iOS or Android tablet • Better manage their own money

Driving innovation Using HTML5 technology for improved experience, Inspire Dynamic Statement integrates into your line of business systems meaning no change in processes. You get a better understanding of your customers, more opportunities to cross and up sell, increased proactivity yet still ensuring compliance and integration. Enable your business to: • Track customers’ click and views • Act quickly to needs highlighted for action • Use statements to promote ancillary products • Deliver highly personalized offers • Engagement through surveys and live chat • Quickly set up, no impact to existing processes

Mail Solutions & eStatements

Franking - Canceling Machines

• Use any existing line of business system output • Gain better insight into customer preferences • Instantly deliver dynamic statements • Reduce inbound calls • Capitalize on disruptive and growing technology.

Electronic Statements Software

• View transactions through attractive charts • Experience real-time interaction • Interact with statements on any PC iOS or Android tablet • Better manage their own money

Mail Solutions & eStatements

Franking - Canceling Machines

The latest Self-Service Terminals from Diebold

Mellon’s self-service solutions address the need of organizations for efficient and cost-effective cash and non cash transactions, whilst improving the overall customer experience with different types of ATMs and Bill Payment terminals.

Deposit Automation (Recycling Ready) Diebold’s envelope-free deposit automation technology optimizes cash cycle management and produces significant returns for consumers and financial institutions.

Our customers enjoy the convenience and low cost operation of their self-service channels, while benefiting from the advanced features and ergonomic design of the terminals. Moreover, a range of software and hardware solutions enable them to enhance customer interactions at the self-service, secure their transactions and protect their assets. Mellon’s sophisticated, agile and customizable self-service terminals and solutions deliver some of the industry’s highest levels of reliability, security and availability.

Automated Teller Machines (ATMs) Mellon partners with Diebold to bring together a combination of innovation, expertise and quality service and to empower consumers with flexibility and ready access. Our reliable family of ATMs and self-service products are easy to configure, upgrade and maintain. And, they’re backed by a service team that among the largest in the industry in the region of CESEE. Our established product line of ATMs includes Full Function, Cash Dispensers, Lobby and Throughthe-Wall, whereas the new generation of Diebold self service terminals are rapidly gaining market recognition. Today, with Diebold’s Opteva® family of automated teller machines (ATMs) you can simulate the branch experience through the convenience of 24/7 self-service wand advanced-technology modules. Sophisticated, agile and customizable, Diebold’s self-service terminals and modules deliver some of the industry’s highest levels of reliability, security and availability.

Self-Service Solutions

Mellon Self-Service Solutions

• Simultaneous deposit of checks and cash • Superior imaging for check deposits • Reduced costs for institutions by streamlining cash and check deposit and processing • Migration of transactions from the teller line to the ATM • Fewer empty-envelope fraud and opportunities for consumer error Advanced Functions (DA Ready) Heighten efficiencies by automating a wide variety of teller functions with the Opteva® 700 Series of advanced-function ATMs. These terminals exhibit exceptional uptime levels and rapid transaction processing due to separate media handling deposit automation capabilities. Allow consumers to spend less time at the ATM with speedy, reliable transactions. Cash Recyclers & Dispensers Cash recycling, check imaging and note acceptance offer a full spectrum of deposit automation convenience for your customers and bottom line results for you. Diebold’s cash recyclers and dispensers offer: • Exceptional availability • Less service calls • Quick, efficient cash dispensing • Optimized cash management by shortening the cash cycle • Reduced costs and risks of handling, storing and transporting cash • More cash readily available to consumers • These terminals, all Flex Performance, can easily evolve into full recycling ATMs as market requirements change.

Diebold, a self service pioneer, has been providing for more than 40 years, technology and services to maximize the self-service and security capabilities for financial institutions, commercial enterprises and various retail outlets around the world.

The latest Self-Service Terminals from Diebold

Deposit Automation (Recycling Ready) Diebold’s envelope-free deposit automation technology optimizes cash cycle management and produces significant returns for consumers and financial institutions.

Self-Service Solutions

Mellon Self-Service Solutions

Kiosk and Payment Terminals

With ATM related fraud attacks becoming a serious threat to financial institutions, Mellon in cooperation with well-established vendors introduces to the banks a range of anti-skimming solutions for their self-service network.

Custom Kiosk Terminals Mellon has been supplying innovative top quality self-service and process transformation and automation solutions and products. Apart from standard self-service terminals, we can deliver Kiosk models, with full integration of the latest technologies or tailored solutions to customer specs. Our portfolio consists of:

Anti-Vandalism & Anti-Theft Solutions Mellon provides banks a range of products against ATM vandalism and burglary attacks. These solutions can be applied to any type of self-service terminal, regardless of vendor. • Fortification with reinforced metal sheets • F ortified installation (anchoring) with the placement of specially designed per ATM metal mounts • T racing mechanism with GPS devices •A TM Ink Staining Security Solutions for cassettes •O nline ATM-based camera solution

ATM Additional Solutions and Add-Ons Electronic Journal Mellon’s Electronic Journal (EJ) is a client-server based application that is compatible with all vendors, ATM applications and ATM models. The development environment is the Microsoft Visual Studio and it uses a popular technological framework (.NET 2.0/3.0 framework). The solution is 100% compatible and customizable and easy to integrate, develop and maintain. Among the advantages a bank can enjoy upon installation are: • Elimination of costs & troubleshooting related to the use of journal printers and paper • Increase of ATM availability • Faster and easier dispute resolution for bank and customers

Monitoring Solutions Reaching revenue targets only occurs with maximum device and network availability. Mellon’s monitoring solutions, enable the management of a bank’s networks on a real time basis increasing device and network availability. Device Manager Mellon offers Device Manager, an event-driven problem management system from Fiserv designed to receive, analyze, respond to and manage critical self-service device information. It includes automated problem detection, tracking, dispatching and service provider management, escalation and resolution functionality, and report generation and distribution and can support any device or cash point type, including ATMs, kiosks, self-service devices, cash dispensing units and POS devices.

Self-Service Solutions

Anti-Skimming Solutions

• Document submission and handling • Casinos and Slot halls • Info & Internet access • Multi function payments • Petrol Stations • Ticketing Bill Payment Terminals Mellon offers multifunctional Bill Payment terminals designed to be compact and with an innovative industrial the design. Thanks to their modular structure and open architecture, these terminals can provide a wide variety of services on and off bank premises: • Bill payment terminal • Note deposit and cash dispensing machine • Pension payments in exact amounts • Note dispensing • Coin accepting • Coin dispensing • Note accepting In the bill payment terminal the bar code reader identifies the bill and amount. Bank notes are then inserted in the note acceptor and change is delivered by the cash dispenser and by three large capacity coin hoppers. Finally, the thermal printer provides the customer a detailed receipt of the transaction.

• Automate the end-to-end process from problem detection to resolution • Increase device and network availability • Receive real-time alerts

Kiosk and Payment Terminals

Self-Service Solutions

Anti-Skimming Solutions

• Automate the end-to-end process from problem detection to resolution • Increase device and network availability • Receive real-time alerts

Customers today live in a time-starved, channel rich environment and expect to be able to communicate with you in a way that suits them, whether it’s at the ATM, on their mobile phone or in your branch. For you, it is the ideal opportunity to tell them something new and to engage with them in a highly targeted way. Self-Service Marketing Control Center Our independent platform, end to end customer engagement and delivery software solution which is designed to include all that a banking network requires to quickly and easily manage targeted customer communications on its selfservice network. CRM at the ATM We can deliver valuable built-in targeting features whilst integrating with your internal CRM systems enabling personalized customer interactions.

Multi-Channel Customer Engagement We position ATMs at the heart of your multichannel customer communication strategies providing a single, central control. A highly scalable and flexible solution that can support online, offline and mobile marketing enabling you to fully leverage customer touch points.

Mellon Unattended Payments Self-Service Everywhere

Self-Service Solutions

Mellon ATM Advertising

Whatever the application, environment or challenges, unattended payment terminals can reduce cost, increase efficiency - capable of working 24 hours a day, 7 days a week, 365 days as year. They have a modular design and can be adapted to any type of automated teller machine. Sturdy and highly resistant, they can be used in both indoor and outdoor environments. Vending Pass contactless terminals in the range are MasterCardTM and VisaTM certified. Unattended terminals are ideal for: • Car parking • Garages & meters • Retail ‘self service’ • At point of sale • Vending machines • Service vending (carwash, laundrettes, internet access, photo printing) • Entertainment ticketing (museums, movies, theme parks, sporting events) • Transport ticketing (toll booths, trains, buses) • Travel (airline check-in, car rental & return) • Gaming machines • Petrol ‘pay at pump’ • Drive-thru entry, order and purchase

Mellon Unattended Payments Self-Service Everywhere

Self-Service Solutions

Mellon ATM Advertising

For over 15 years Mellon has been partnering with NemoQ to provide organizations that accept an increased number of visitors on a daily basis with single-line and multiple-line queuing solutions, which help improve the management of customer flow. These systems are traditionally comprised of: • For the waiting area: ticket printer with serial waiting number and LED or LCD screens (Digital Signage) for the display of the number served per point of service/department and/or commercial messages • F or the customer service representative: application for the progress of the numbers and system for displaying the next number on the screens • F or the management: application for the management and production of statistical data regarding waiting and serving times per employee, point of service, department The main benefits for organizations from the employment of Mellon’s queuing systems include: For the Customer • better time scheduling • increased privacy and confidentiality • reduced real and perceived waiting time • c omfortable and relaxed waiting environment • waiting time spent usefully • no standing in queue line • positive first impression • useful information on the ticket For the Staff • increased productivity • reduced stress level • better communication with the customer • increased sales volume • reduced complaints • more accurate staff reward system

For the Management • increased sales and cross-sales • opportunity for corporate advertising professional image • increased customer loyalty, increased footfall and reduced walk-away • optimized staff capacity, increased staff productivity and reduced staff costs • real-time information and alarms (waiting times, customer volume, etc.) for immediate intervention to increase efficiency • reduced fluctuation • more accurate strategy and ability for branch or region improvements

Branch Automation

Mellon Next Generation Queuing Systems

For the modern enterprise the following additional new capabilities are available: Online Appointment Scheduling Software: To work hand-in-hand with your existing queuing system or as a stand-alone system allowing customers to manage their appointments online through laptop, tablet, smartphone or any mobile device. Remote Ticket Issuance for shorter queues at the branch: Customers are now able to receive their tickets numbers via sms, as well as to see the number of customers already in queue, before they ever arrive at the lobby: • easyQ for smartphones: Mellon’s innovative queuing application through which customers can book and receive their ticket number, compare waiting time between branches, be informed at any point about their position in the queue. • SMS for conventional mobile telephones: The customer can ask and receive from the queuing system a ticket number and the estimated waiting time. Floorwalker is a part of the queuing system that can be used: • For Customer Flow Management In the branch, the customer can be welcomed from a appointed bank employee equipped with the Floorwalker or by a standard touch screen TD. • At Arrival or Check in Alternatively staff equipped with the Floorwalker or by a standard tablet and a handheld ticket printer can assist them. • For Onsite Appointment Booking, at Arrival or while Waiting A member of staff equipped with the Floorwalker or by a standard touch screen TD welcomes the patient. Customer Feedback Panel: Statistical information & Customer surveys in real-time. Connecting the panel with the queuing system allows you to correlate the received evaluation with important aspects, such as each customer’s waiting time, the type of transactions made, and the service time. Alternatively it may be used as a touch screen on which apart from the evaluation choices, promotional or informative messages may also be displayed. Finally, an online version of the same function is also available.

NEMO-Q is a world leader, inventor and pioneer of the modern Queuing Management system. They began making Queuing systems in back in 1978 and after decades of innovation, they are at the cutting edge of technological advancement in the industry with more than 40,000 systems installed in over 60 countries.

Branch Automation

Mellon Next Generation Queuing Systems

Teller Cash Deposits

Mellon partners with CIMA to offer top quality cash-dispensing and recycling products that integrate precision mechanics and electronics for applications in banking and retail automation. These products ensure speed, security and remote access in cash handling as well as high teller efficiency and performance. Advantages of Mellon’s Teller Cash Deposits and Teller Cash Recyclers include:

Deposit & Recycling Solution (SDM503)

WinWin Bag

Deposit Solution (SDM 500)

• Completeness of solution for the final user • High Configurability

Coin Solution

• Easy customization

RETAIL BACK OFFICE

Deposit & Recycling Solution (AST7008 WIN)

• Easy integration • Possibility for integration with other devices • Modular system

Software suite (Caos, C-Link)

Branch Automation

Mellon Teller Cash Deposits & Recyclers

Banknote Deposit system including storage solutions Teller Cash Deposits can serve two tellers simultaneously for cash withdrawal transactions, offering: • Increased security and control • Minimized cash handling time • Increased accuracy • Error-free payments • Enhanced security by reducing amount of money in open cash drawers Teller Cash Deposits can be fitted with an envelope deposit mechanism according to customers’ needs.

C-Link SW Application For managing and controlling the TCR and TCD operation, including: • Sophisticated monitoring • Service management: Remote status monitoring, Remote logs download • Firmware update: Device firmware, Recognition sensor firmware • Cash-flow management: Content monitoring, Accounting reports, Bags tracking • External data integration: Remote messages, External data input/output

Teller Cash Recyclers

Banknote Recycling system (TCR) including bundling/strapping and storage solutions Teller Cash Recyclers are used in the teller work environment to store and release bank notes according to denomination.

Thanks to its partnership with Scan Coin, CIMA devices can be integrated with deposit modules (CDS) and coin recyclers (RCS800)

They are capable of recognizing automatically the bank notes that are inserted in the input pocket and store them to 8 different recycling magazines. These magazines are then used to service cash outs requested by the teller, significantly reducing the cash in and cash out in various teller environments. Teller Cash Recyclers are equipped with a time delay lock, various input and output alarm mechanisms and the recognition of banknotes can be done at various security levels.

CIMA has been serving banks as well as the biggest Italian industrial enterprises for over 50 years. Today it numbers among its customers the biggest banks globally.

Teller Cash Deposits

Deposit & Recycling Solution (SDM503)

WinWin Bag

Deposit Solution (SDM 500)

• Completeness of solution for the final user • High Configurability

Coin Solution

• Easy customization

RETAIL BACK OFFICE

Deposit & Recycling Solution (AST7008 WIN)

• Easy integration • Possibility for integration with other devices • Modular system

Software suite (Caos, C-Link)

Branch Automation

Mellon Teller Cash Deposits & Recyclers

Teller Cash Recyclers

Thanks to its partnership with Scan Coin, CIMA devices can be integrated with deposit modules (CDS) and coin recyclers (RCS800)

CIMA has been serving banks as well as the biggest Italian industrial enterprises for over 50 years. Today it numbers among its customers the biggest banks globally.

Mellon offers check capture solutions, high-tech imaging machines for check scanning, that help customers fully realize the advantages and efficiencies available with the digital transformation of the paper check. Our scalable check capture solutions address the complete range of distributed check processing opportunities, including teller capture, back-counter, remote deposit capture and remittance processing. Key attributes of Mellon’s check scanners by Panini are: • reliability, quality and high performance • integrated image capture solution • s uitable for a wide array of documents (checks, remittance documents, tickets restaurant, gift vouchers, lottery bills and coupons)

Mellon Fireproof Safes & Cabinets

Physical Security

Branch Automation

Mellon Check Scanners

Mellon cooperates with FireKing to provide a wide range of fireproof file cabinets, designed to fit any filing requirement, space constraint, and budget both for documents and data files. Our fireproof safes and cabinets, designed to withstand exposure to fire and impact while maintaining the integrity of their contents, protect critical records, providing all the benefits of larger filing cabinets at an attractive price. They are appropriate for paper or data files.

Features Fireproof Safes & Cabinets: • Certified according to American (UL) and (EN) European Standards • 1-3 hour protection to high temperatures and tested for impact and explosions. Our cabinets are also available in 2 to 6-drawer models, single or double doors, in several dimensions and locking systems. Fireproof Cabinets for Papers: • Water-proof resistance • 30 minute fireproof protection for data files

Panini is a trusted global leader in providing payment technology innovation and has a successful history of enabling clients to capitalize on shifts in the payment processing market.

Two-Year Warranty Ask us about the extremely appealing warranty available from FireKing which provides you with free of charge repair or replacement in case of malfunction or damage.

Mellon Instant Issuing Mellon’s cost-effective proposition for instant issuing of cards is not only a way to fasten card issuance, it is also a way to reduce the risks to see the consumer changing her/his mind and failing to activate the card upon arrival in the mail. With their compact design and extremely quiet operation, Mellon’s desktop card issuance systems are ideal for branch offices and stores where space is usually limited and noise levels need to be maintained at low levels. These systems include a range of options, among which: • Automatic card loading and embossing • Indent printing

Along with its popular line of Fireproof Safe Cabinets, Mellon provides a wide range of fireproof doors, compartments and data safes, tested under the stringiest conditions.

For several decades, FireKing Security Group has been providing high-quality products designed to protect your company’s vital assets in over 85 countries.

Mellon Fireproof Safes & Cabinets

Physical Security

Branch Automation

Mellon Check Scanners

Panini is a trusted global leader in providing payment technology innovation and has a successful history of enabling clients to capitalize on shifts in the payment processing market.

Two-Year Warranty Ask us about the extremely appealing warranty available from FireKing which provides you with free of charge repair or replacement in case of malfunction or damage.

Along with its popular line of Fireproof Safe Cabinets, Mellon provides a wide range of fireproof doors, compartments and data safes, tested under the stringiest conditions.

For several decades, FireKing Security Group has been providing high-quality products designed to protect your company’s vital assets in over 85 countries.

Mellon’s proposition for secure entrance systems helps prevent criminal activity where it matters the most: at the doorway.

Secure Entrance Doors With ergonomic designs and certified materials and parts for their resilience and endurance, our Secure Entrance Doors help organizations provide their customers with a safe and convenient experience at the branch, from their very first step.

Physical Security

Mellon Secure Entrance Systems: Security and Convenience at your door

Basic Features & Characteristics • Single or double • Automatic, semi-automatic or manual • Volumetric sensors for left object sensor and single person passage. • Metal detectors • Camera with face recognition software. • Connection with central safety and fire alarm systems Certifications: Anti-Robbery, Anti-Vandal and Bullet-Proof • Aluminum frames and all door aluminum parts are certified by the ENV-1627 standards in the category 2 (WK2) for their anti-robbery and anti-vandal endurance • All glass parts (crystals) are certified according to the anti-vandal EN 356 standards (grades P62-P67) and/or bullet-proof EN 1063 standards

Tonali Turnstiles The most ideal physical barriers to support a high user throughput, common in spaces like offices, factories, stations, stadiums, and airports. They combine safety and comfort simultaneously, high resistance to vandalism, high screening level. They integrate card readers and customizable system solutions.

Maximize the protection of your assets, your employees and your customers from physical attacks during working hours. Our Security Entrance Doors are available in a wide range of models and versions, featuring: • Ergonomic designs • Certified materials and parts (anti-robbery, anti-vandal, bullet proof) • Nation-wide technical support services in each country • Custom design to fully meet the organization’s specifications for each location • Experienced team of mechanics & builders securing a professional look and feel to each installation • A wide range of optional security and operational features

Special Projects and Safety (SPS) is a leading Greek manufacturer, the largest in safety constructions in the country that has implemented over 1200 customized security projects, including security entrance doors in financial institutions, corporations and government buildings, both in Greece and abroad.

Tonali is an Italian manufacturer that has been designing, manufacturing and installing integrated security systems, presence-control applications and highly sophisticated solutions for transits verification with biometric readers for more than 50 years.

Mellon’s proposition for secure entrance systems helps prevent criminal activity where it matters the most: at the doorway.

Physical Security

Mellon Secure Entrance Systems: Security and Convenience at your door

Safes & Vaults Mellon partners with Robur to offer certified physical security products from accredited testing laboratories and according to European standards (EN) equipment. Mellon has extensive expertise and long experience in physical security products to help you achieve optimum results in terms of security and conformity. Central Safes Used for Cash Reserve - designed to protect cash and valuables from robbery. Night Safes & Deposit Safes - developed to meet the market demands for fast and safe deposits around the clock, with automatic receipt function. Safes Equipped With Safe Deposit Boxes - In addition to Central Safes, Mellon offers large safes for Safe Deposit Boxes. Inside these safes we can install 25-100 safe deposit boxes of various sizes. All safes can be equipped with a variety of locking systems (key lock, mechanical combination lock, electronic combination lock time delay lock, time lock etc.) and they come in various sizes to fit different requirements. Vault Doors and Prefabricated Strong Rooms • Robur Vault Doors are manufactured according to the precise size specifications of the customer, embodying top design and manufacturing capabilities. • Prefabricated Strong Rooms (PRSR) are ideal for a cost effective, easy and highly secure installation, for both new and existing facilities.

Teller Safes/Cash Protectors Mellon offers a range of Teller Safes that are used for the storage of banknotes, coins and checks during working hours, whereas they are also suitable for the overnight storage of coins. Teller Safes are equipped with time delay locks that provide proactive protection during working hours. Cash Handover Units Systems ready for installation are designed for money transfer systems in which document boxes, money and valuables containers and large sums of money, as well as identifications, vouchers, access authorizations, service weapons, etc.

Safe Deposit Boxes & Management Software

Physical Security

Mellon Physical Security Solutions

Safe Deposit Boxes Safe Deposit Boxes combine quality craftsmanship and advanced materials, and are available in 3 types: • Manual/Traditional • Electronic (for management cost reduction) • Robotic (for 24-hour use) With a set of certified lock options, the boxes are available in a variety of dimensions and may be overall customized to meet the client’s specific needs. Electronic Safe Deposit Administration & Management System - eSAMS Mellon has developed eSAMS, a Centralized Safe Deposit Administration & Management Application that encompasses all the necessary functionality for the secure and user-friendly administration and management of safe deposit boxes. Some key characteristics of eSAMS are: • A web-based application • The result of a long study over the needs of banks and of bank branches • Simple and straight-forward menu system (without unnecessary options) • It can be modified to fully comply with specific procedures implemented by each bank, always in compliance with applicable local legislation • It is highly configurable to include new requirements at all stages of the application. • Central Management • Improved Customer Relations & Increased Income • Increased Security • Flexibility • Connectivity

Each unit comprises of: • Security sluice • Push-in liner or external hatch • Two-way communications system • Double glazing • Surrounding steel framework

Robur Safe is a leading manufacturer and supplier of physical security products. The company provides high quality tested equipment to Banks, Retailers, Government Offices, and Cash in Transit and multi-national companies throughout the world.

Safe Deposit Boxes & Management Software

Physical Security

Mellon Physical Security Solutions

Each unit comprises of: • Security sluice • Push-in liner or external hatch • Two-way communications system • Double glazing • Surrounding steel framework

Mellon Customer Segmentation and Location

Mellon offers a large selection of medium and high security mechanical and electronic locks of the highest standard and of guaranteed security. Specifically we offer mechanical combination locks, electronic safe locks, vault locks, time locks and specialty safe-locking solutions for safes and vaults and other hardware. All of our locking equipment offers the following benefits:

Mellon cooperates with Experian to provide much needed intelligence, analytical tools and marketing services with MOSAIC Micromarketer G3. MOSAIC Micromarketer G3 is a demographic analysis tool which gives organisations a deep understanding of their customers and locations. The knowledge of the customer and his/her buying behavior gives the opportunity to the company to implement an effective communication strategy with the client, and improve the promotion and cross-selling activities of the company to existing customers.

• Enhanced security • Better management • Greater convenience Safe Lock Management Systems Mellon provides a range of solutions for the control and monitoring of safes, vaults, doors and other hardware using a simple web-browser and PC even in large numbers. These management systems enable organizations to: • Control and manage locks across your entire enterprise • Record in real time events, pull audit trails remotely and extract analytical event reports • Receive alerts when rules are violated • Enter users, delete users, and manage codes - all remotely The organization can monitor centrally the proper implementation of locking/unlocking procedures regardless of the technology of the standard lock. The transmission (download and upload) of the data between the monitoring system and the lock device takes place via a TCP IP portal of the network.

Customer Management & Segmentation

Physical Security

Safe Lock Systems

The analysis of population composition for each selected region, according to the different MOSAIC types that live within these regions, provides information to the company in order to improve its existing branch network, and identify appropriate locations for new branches. With Mellon’s MOSAIC Micromarketer G3 you can: • Analyse your markets, understand sales potential and maximize targeted cross-selling opportunities. • Make more efficient use of marketing budgets, • Help in the better connect with customers • Make informed location decisions backed up by world class data and analysis • Define your catchment areas and evaluate your existing branch network • Visualise your data and analytics • Extract Professional reports • Gain Insight into your data

Experian is a global leader in consumer and business credit reporting and marketing services.

Mellon Customer Segmentation and Location

Customer Management & Segmentation

Physical Security

Safe Lock Systems

Experian is a global leader in consumer and business credit reporting and marketing services.

CRM.COM Loyalty - Functionality

Mellon with a long tradition in implementing a wide range of successful loyalty schemes for different businesses and sectors, is proposing/utilizing CRM.COM’s platform.

For the Loyalty Operator • Uses the CRM.COM web platform to run sophisticated loyalty schemes, however complex • Signs up merchants willing to participate in and fund each scheme • Defines which cards (e.g. loyalty operator’s cards) participate in the scheme • Works in close partnership with its business network to define unique loyalty offers for cardholders • Reconciles reward and redemption / spend transactions with merchants (reimburses merchants for redemptions and charges merchants for reward transactions) • Utilises the CRM.COM reporting module on a regular basis to monitor scheme effectiveness

CRM.COM develops and markets On-Demand and On-Premise Subscription Based Billing and Real-Time Loyalty solutions. We support multiple industries (Pay TV, Telecoms, Petrol fleet management, Reward and Loyalty Operators) and the software is designed to make it easy for our clients to setup and maintain their billing and reward processes without requiring technically savvy resources. CRM.COM Rewards and Billing Software CRM.COM Software is a fully web based, highly configurable, packaged Billing and Rewards solution. Our Software enables our clients to bill from a few thousand to millions of customers and at the same time rewards their customers, staff and channels for their loyalty and performance. Configure and Expand your Solution The Subscriptions and Rewards structures of the CRM.COM Software are extensible by simply creating and defining additional rules, offers, pricing models, billing schemas; therefore allowing us to be able to support multiple billing and reward models such as triple play, quad play, cloud service billing, any type of subscription based billing such as for off line and on line media and many more. CRM at the Core Justifying our own name, the CRM.COM Software of course provides multiple CRM (Customer Relationship Management) features, incorporating a set of tools fundamental to any CRM system, such as contact management, campaign management, sales automation, customer intelligence and resource management

Customer Management & Segmentation

Mellon CRM.COM Rewards & Billing Platform

For the Cardholder • Is assigned at least one loyalty account in CRM with one or more cards associated with it • Makes purchases at participating merchant outlets that are automatically matched against a set of loyalty offers • Earns rewards at the point of sale (POS) and spends them on subsequent purchases • Uses a cardholder web interface to access own account details (account balance, etc.) For the Merchant • Offers rewards to cardholders when they make qualifying purchases at the merchant’s outlets • Uses the CRM.COM merchant web interface to access re evant cardholder data, manage targeted offers, promotions, adjust scheme contribution levels, view statements of account, etc. • Accepts cardholder payments at the POS that are automatically matched against a set of loyalty offers • Reconciles reward and redemption / spend transactions with the loyalty operator (reimburses the loyalty operator for reward transactions made by cardholders and receives payment for redemptions)

CRM.COM Loyalty - Functionality

Mellon with a long tradition in implementing a wide range of successful loyalty schemes for different businesses and sectors, is proposing/utilizing CRM.COM’s platform.

Customer Management & Segmentation

Mellon CRM.COM Rewards & Billing Platform

Integrated Currency Manager

Fiserv’s cash forecasting and optimization solutions from Mellon enable financial institutions to anticipate the needs of a number of cash points - including branches, vaults, ATMs, smart safes, teller cash recyclers and other automated devices - resulting in currency inventory reductions of 20 to 40 percent, while for service providers these solutions can help generate a new revenue stream by offering fee-based currency supply chain management services to respondent banks, partners and corporate customers.

A web-based cash supply chain management and optimization tool that automates precise cash forecasts for cash points, including ATMs, branches, vendors and vaults and combines complex forecasting functionality with historical trends to reduce currency outages and expensive emergency deliveries to restock empty ATMs.

• Reduce non-earning assets and optimize revenue • Reduce costs and control spend management • Manage risk and compliance by achieving central policy control and sensitive information oversights • Improving currency and SST availability by improving adherence to FLMs & SLAs

Financial institutions can enhance profitability by more accurately managing the currency supply chain with Fiserv’s cash forecasting and optimization solutions by Mellon.

Device Manager An event-driven problem management system that receives, analyzes, responds to and manages critical self-service device information. It is designed to make real-time management of a vast network of self-service devices easier and simpler. Features in the device management and profitability solutions from Fiserv include: • Automated problem detection, escalation and service provider dispatching and management to increase the availability of self-service devices • Real-time tracking of self-service device statuses and currency availability • Enterprise-wide reporting that includes alerts about potential device tampering to protect against self-service device fraud

• Sophisticated analysis of currency activity across the enterprise to allow immediate adjustments to shifting customer demands • Automated currency ordering through an online portal or an automated telephone system • Automated forecasting of the currency needs of ATMs, branches, vaults and self-service devices • Support for any device or currency point type, including ATMs, kiosks, smart safes, teller cash recyclers, self-service devices, currency dispensing units and POS devices

Increase device availability in real time.

Centralized Management

Mellon Cash & Logistics Solutions from Fiserv

With powerful automation and forecasting algorithms, it includes the following features: • Delivers optimization by lowering reserves and reducing currency overages or outages, increasing working capital • Process automation that increases productivity, improves transportation and reducing audit and IT expenses • Sophisticated analysis and reporting capable to deliver quick adjustments to shifts in cash demand • Links to all key elements of the currency network to recommend the most efficient cash delivery schedules • Support for multiple currencies and regional regulations • Secure and scalable web-based design that easily accommodates one to thousands of cash points • Availability as either an in-house hosted solution or as SaaS Some of the benefits of its usage include: • Bank’s transportation schedules optimization • Balance of the cost of currency with the cost of delivering it • Elimination of excess currency inventories across your enterprise, • Increase of capital availability for investment • Ensuring that cash points are stocked for your customers.

For end-to-end problem management of your entire self-service network

CorPoint An end-to-end cash management solution that reduces the time-consuming manual processes associated with merchants ordering and depositing cash.CorPoint is divided into two powerful modules: CorPoint: Order Manager, which automates the cash order process and CorPoint: Deposit Manager, an advanced, an integrated cash deposit solution that streamlines the cash handling process. CorPoint: Order Manager. In terms of specific functions, it offers merchants order tracking, forecasting and reconciliation tools to efficiently manage their financial operations. Some benefits of its usage include: • greater accountability to merchants through a centralized view of cash order activity, cash flow and availability improvement • transport cost reduction • security increase

For streamlining, simplifying and automating currency management for merchant customers.

Fiserv, Inc. (NASDAQ: FISV) is a leading global provider of information management and electronic commerce systems for the financial services industry, providing integrated technology and services that create value and results for more than 16,000 clients worldwide.

Integrated Currency Manager

Financial institutions can enhance profitability by more accurately managing the currency supply chain with Fiserv’s cash forecasting and optimization solutions by Mellon.

Increase device availability in real time.

Centralized Management

Mellon Cash & Logistics Solutions from Fiserv

For end-to-end problem management of your entire self-service network

For streamlining, simplifying and automating currency management for merchant customers.

Mellon partners with Fiserv to provide top-ranked solutions that deliver risk protection across disparate fraud types and anti-money laundering silos by boosting results of mitigating both types of risk by combining intelligence through a common operational platform. Our FCRM solutions can help you: • Meet regulatory requirements • Prevent fraud losses • Reduce the number of false positives • Streamline operations and reduce costs • Deliver better detection by combining behavioral profiling and rules management • Process cases faster Mellon’s solutions for Financial Crime Risk Management from Fiserv provide fraud detection and anti-money laundering software for financial institutions. Our solutions approach risk protection from two perspectives: Fraud risk Fiserv’s solutions have successfully prevented millions of losses for clients from the financial sector. We analyze all channels and payment types within a financial institution. Our highly configurable solution can be adapted for check fraud, ACH fraud, wire fraud, debit card fraud, credit card fraud and mobile payment fraud Money laundering risk We provide a comprehensive anti-money laundering software solution that includes transaction monitoring, intelligent detection tools, watch list filtering, alert investigation, case management, workflow, regulatory reporting (CTR, SAR) and management reporting

Mellon Card Management Software by RS2

Centralized Management

Mellon Financial Crime Risk Management (FCRM)

Bankworks is complete end-to-end solution supporting all aspects of card issuing, acquiring and clearing services needed by financial and non-financial organizations that drives consumer-generated payments through ATMs, POS terminals, mobile phones and the Internet. The scalable solutions support emerging technologies such as smart cards, gift cards, prepayments and contactless payments. RS2 is fully committed to industry compliance requirements such as data encryption, data masking, PA-DSS and the upcoming SEPA. Bankworks is a flexible solution broken down into the following modules where each has a comprehensive set of features and capabilities: • Bankworks Core • Bankworks Acquiring • Bankworks Issuing • Bankworks Schemes offers two modules, Interchange and Clearing and Settlement and Reconciliation • Bankworks Switch • Bankworks Disputes Other Related Software • Centralised monitoring of the installed EFT-POS terminal base • EFT-POS Terminal management system (and via the internet), Transaction Collection • EFT-POS MSSi maintenance management system (and via the internet) • SW POS for batch authorization applications

versatile, powerful & customizable acquiring transaction software

Fiserv is a single-source provider with a unique breadth of solutions focused on helping clients optimize usage and return on capital by making risk actionable and transparent within their organizations.

47 47

Mellon Card Management Software by RS2

Centralized Management

Mellon Financial Crime Risk Management (FCRM)

versatile, powerful & customizable acquiring transaction software

47 47

Mellon Managed Services

Mellon has become a technology leader developing unique know-how in payment technologies. This is a result of the Group’s long cooperation with global technology leaders and its commitment to provide customers with solutions and services that meet their needs 100%. Mellon’s ability to acquire certifications for meeting the strictest international standards, such as EMV and PCI, underline its technological expertise. To that end, the company provides to its customers:

Managed services represent another area that banks are increasingly interested in. Through Mellon’s managed services, banks can outsource part or all their ATM and/or POS network, benefiting from decreased acquisition and maintenance costs, extended reach and maximum uptime.

Software Development & Customization • Third party software applications support • Mellon software applications development • Custom development • Systems integration • Software customization • Software installation & maintenance & upgrade • Help-desk support • Project management • Training Technical Support Services • Field Services • Local support for fast, reliable service • Nationwide network of technical experts in each country • Computerized tracking, service diagnostic tools and communications systems • Parts and consumables stocked at convenient locations for fast delivery • Flexible service plans • Help-desk support

Value Added Service Plans • Easy access to service engineers and parts support • Unsurpassed materials management and application expertise • Customized, precision maintenance plans • Competitive response times • Remote System Support (where applicable) • Around-the-clock, escalation management • Expert “hands-on” training and custom training programs with sector specialists • KPI based reporting Specialized Consulting & Support Services • Specialized consultants from world leaders in technological innovations • Experienced internal associates that provide locally guidance and support before, during and after the implementation of the project. • Consulting services and training on big-scale and demanding projects that require specialized know-how, technology convergence and extensive systems integration, e.g. EMV migration.

Technical Support & Managed Services

Mellon Product Support Services

• POS network • ATM network • Top up service network Advantages • Proven processes and workflows • Significant cost efficiencies • Increased productivity • Operational insight & agility • Fast deployment • ISO 9001 processes

POS Sharing Services Whether you’re accepting card payments for the first time, or want to save money and fuss by switching to Mellon, we can help. With just one phone call we’ll help you with your card acceptance needs. It couldn’t be simpler. • Helping You Get the Best Card Payments Deal By joining Mellon you are not only ready to accept card payments in the most efficient and cost effective way. You also have the power to negotiate your fees and choose to cooperate with the bank that provides you with the best deal (best merchant fee). • Do more with just one terminal Mellon’s terminals can easily be upgraded to accept a set of exciting commercial applications, like your own loyalty scheme, a mobile top up application or a bank’s card reward program. • Simplify procedures Cashiers are trained in only one type of terminal.

Cross-vendor support services A third-party service supplier provides you with a single point of contact and eliminates the finger pointing that can occur when dealing with multiple service providers. Now there are no more disagreements to resolve regarding which manufacturer’s equipment has failed and accountability and positive outcomes are achieved without rancor. And without any sacrifice in service quality, third-party maintenance can reduce costs by as much as 60% compared to OEM post-warranty agreements.

Mellon Managed Services

Technical Support & Managed Services

Mellon Product Support Services

You need a partner that delivers measurable value Mellon’s contact center network expands across Central and SE Europe and is uniquely positioned to lead you and your business to the next level, offering top inshore and near-shore contact center services. Our contact center services have been benchmarked and awarded by top international organizations, and its practices meet the highest international standards of excellence, whilst in full compliance with country specific, European and International regulations pertaining to the broader contact center industry. The success levels of Mellon’s both inbound and outbound campaigns, are at the top of the market, making us the preferred partner of companies that value each contact as a way to enhance their relationship with their customers. Key Characteristics: • Inbound and outbound services • 24/365 operation • Multilingual services • Live agent and IVR capabilities • Multi channel: phone, web chat, email, post, fax, sms, social media • Global contact center (near-shore and off-shore customers) • Awards: Europe’s 500 [Europe’s 500 - Entrepreneurs for Growth], Best Workplaces [Great Place to Work Institute, Hellas], Contact Center World Awards [ContactCenterWorld.com] • Best-of-breed IT & Telecoms infrastructure (Conceptus CRM, Altitude uCI suite, IVR & Dialer modules) • CoB plans for all call centers • Advanced monitoring & reporting tools • Certified operations Our Success in Numbers: • 9,5 years of cooperation per customer • 75% of our customers have increased the volume of assigned projects • 87,5% of our customers rank us 1st or rarely 2nd in performance Customer Acquisition & Support Services Through Mellon’s contact center services and complementary outsourced services, our customers are able to accomplish their marketing strategy’s goals: • Enhance business productivity • Build customer loyalty and optimize customer relations • Personalize your communication • Establish your brand name and increase brand and product awareness in new and existing markets • Increase sales and sales efficiency • Create new business opportunities to broaden your market • Increase customer contact without burdening your operational costs

Customer Acquisition & Retention Services

Outsourced Services

Mellon Contact Center Services

• Lead Generation • Dealer Location • Telemarketing / Telesales • Up-selling & Cross-selling • Order Taking • Mail Order Sales • Retention Calls

Customer Care Services • Customer Service • Help Desk • Information Line • Crisis Line • Pre-Reservation / Reservation • Welcome Calls • Activation Calls • Attrition Calls • Mystery Calls

Call Center Support Services • Overflow • Workstation rental • E-mail handling • SMS handling • Web contact • Data entry services • Script Writing • IVRS • Secretarial Services • Caller Diverting

Customer Acquisition & Retention Services

Outsourced Services

Mellon Contact Center Services

• Lead Generation • Dealer Location • Telemarketing / Telesales • Up-selling & Cross-selling • Order Taking • Mail Order Sales • Retention Calls

Mellon Debt Management & Collections

Holistic approach for your needs

Mellon is a leading provider of collections and debt management services with a successful track record and an immaculate reputation. Over the years we have built extensive experience collecting in every country, whilst providing you with one resource and the necessary expertise for domestic collections.

Training • Recruitment • Training and Development “Mellon Training Academy” • Multilingual support Back Office Solutions • Courier management • Digitalization • Lettershop • Appointment Setting • Database-updating and enrichment

Data management • Reporting and Analytics • Skip tracing solutions • Data cleansing • Fraud Identification • Mosaic Research Services • Market Research • Communication Surveys • Telephone Interviews

Outsourced Services

Complementary Services

Debt Recovery Solutions Per product • Bank cards • Consumer loans • Consumer loans with collaterals • Mortgages • Business loans • Utility/Gas/Hydro • Invoices and credit lines (B2B) Per delinquency range • Pre delinquent Collections

• Early stages of delay • Medium stages of delay • Late stages of delay • Write offs • Pre legal phone calls • After legal phone calls • Field collection • VIP collection services (staff, gold cards etc.) • Rescheduling • Settlements (haircuts) • Collection on portfolio acquisition

Re-Thinking Collections

Dynamic Processes Interaction Channels

Analytics

Metric Challenges

Collections Strategy

Compliance

Technology Infrastructure

Mellon Debt Management & Collections

Holistic approach for your needs

Outsourced Services

Complementary Services

Re-Thinking Collections

Dynamic Processes Interaction Channels

Analytics

Metric Challenges

Collections Strategy

Compliance

Technology Infrastructure

Business Process Outsourcing

Our Business Process Management & Outsourcing services uniquely combine know-how, processes, human resources and technologies to support and effectively implement a wide range of critical operations on behalf of its customers. Organizations and corporations, from all sectors, trust our services to reduce costs, improve productivity, increase agility and relieve valuable resources, thus helping them increase revenue streams, minimize costs, improve productivity and achieve peak performance.

Mellon undertakes projects that optimize its customers’ business processes, freeing valuable resources and providing world class service when and where the need arises.

Human Capital Management Mellon supports people-intensive projects with the appropriate professionals, helping its customers respond efficiently and cost effectively to tight time schedules. Understanding the special needs of our customers and the nature of the different activities we are requested to support, we put together the appropriate team of experts with the necessary skills in order to implement in the best possible way the projects we undertake. Methodology • Register customer needs • Determine required resources incorporating potential restrictions (time, budget, premises etc) • Training of suitable project teams and procurement of tools to facilitate productivity and effectiveness • Performance monitoring and rectification • Reporting

Outsourced Services

Mellon Business Process Management

Digitization Investing on cutting edge technology (advanced workflow and document management applications, heavy duty scanners and OCR), Mellon provides data entry, digitization and data migration solutions and secures the continuity and security of data. Data Entry - Data Cleansing Mellon has developed methods and techniques in order to propose smart solutions for data collection, necessary for the normalization and cleansing of databases for the organization and reduction of corporations’ operational cost. File Management Mellon fully undertakes the management of its customers’ files and historical documents, including cataloging, filing, digitization, and creation of corresponding databases. Document Processing Mellon undertakes the secure, timely and accurate processing of documents and vouchers, including checks and invoices, on behalf of its customers. Customized BPO Services These services are based on the analysis of our customers’ existing operation, realized by experienced operational analysts and aiming to the effective and logical management of a corporation’s supportive operations.

Geographical Distribution and Staffing Services A dedicated service that will help you answer critical questions about your Network • Points of Interaction positioned correctly? • Points of Interaction adequately staffed? • Network size appropriate? The methodology of Point of Interaction (POI) analysis defines the Area Work Load Index which evaluates • the potential of the area, and • the necessary personnel …to address the “customer load” per geographical level.

Business Process Outsourcing

Mellon undertakes projects that optimize its customers’ business processes, freeing valuable resources and providing world class service when and where the need arises.

Outsourced Services

Mellon Business Process Management

Increase your sales and strengthen your market position through a portfolio of alternative sales and direct marketing channel development services. Our extended experience in the design and implementation of diverse sales and direct marketing projects, represents a key differentiationand success factor.

Keywords

Pages

Keywords

acquiring

1-4, 48, 57

loyalty

5, 9, 12, 31, 43-44, 52, 57

mailing

7, 21-24, 52

anti-money laundering ATM

25-29

managed services

Among the services provided, are: Customer loyalty: Mellon develops and manages customer loyalty enhancement programs, using when necessary advanced tools, such as card-based loyalty programs, customer support through call center services etc.

authentication

13-15

merchant acquring

Promotion campaigns: Mellon has implemented many products and services promotion campaigns, selecting the most effective methods - or a combination of methods- for each specific project, like in-store promotion, door-to-door etc.

BPO

Training: employee training programs incorporate Mellon’s long experience and the company’s deep knowledge of alternative sales and direct marketing channels.

billing

branch call center cash management

Merchant Acquisition Services

collection

Sourcing of quality merchants to enhance your portfolio

contactless

Mellon manages merchant conversion and acquisition programs on behalf of financial institutions, helping them increase their card acceptance points and revenues. These services are tailored to address the specific merchant acquisition strategy of each customer. Our merchant acquisition services include: • Merchant sourcing • Merchant account activation • Cross-selling of complimentary products • Merchant training What makes our merchant acquisition services so successful is our deep understanding of the acquiring business that stems from providing to financial institutions solutions and services covering the entire acquisition cycle.

credit CRM

Our competitive advantage rests in our ability to combine different skills and competences and put them at the service of its customers in order to optimize their operational results.

9-10, 18, 43 50, 56 8, 31-41, 42, 45-46 17-20, 51-54 45-46 17-20, 54 4-6, 15, 30, 48 5-8, 47 10, 29, 42-44, 51

monitoring

Processing

digital signage

31-32

queuing

e-security

13-16

remote

entrance doors

37-38

franking

help desk

1, 49, 52

inbound instant issuing

17-18, 51-52

17-20, 51-54 17, 50-57

personalization

5-6, 8, 47

5-6, 14, 49

outsourcing

debit

EMV

2, 27, 29, 42, 45-46, 49-50, 56

outbound

prepaid

12, 19-20, 27, 34, 41, 47-48, 51, 55

NFC

49, 52, 57

eco cards

4, 9-13, 32 4, 10

network

customer support

13-14

mobility

POS

ebanking

50, 57

mobile (application)

24, 29, 52

microSD

customer engagement

e-statements

Pages

6-8, 24 1-4, 30, 45, 48, 50, 57 5-6, 8 7, 15, 21, 35, 56 11, 31-32 2, 16, 32, 34-35, 41, 49

safes

39-40, 45

self-service

25-30, 45

shared services smart cards

50 5-9, 15, 48

software as a service (SaaS)

18, 20, 46

telemarketing

17, 42, 52

unattended wireless

Outsourced Services

Sales & Direct Marketing Support Services

4, 30 3

8, 35

Keywords

Pages

Keywords

acquiring

1-4, 48, 57

loyalty

5, 9, 12, 31, 43-44, 52, 57

mailing

7, 21-24, 52

anti-money laundering ATM

25-29

managed services

authentication

13-15

merchant acquring

BPO

Training: employee training programs incorporate Mellon’s long experience and the company’s deep knowledge of alternative sales and direct marketing channels.

billing

branch call center cash management

Merchant Acquisition Services

collection

Sourcing of quality merchants to enhance your portfolio

contactless

credit CRM

Our competitive advantage rests in our ability to combine different skills and competences and put them at the service of its customers in order to optimize their operational results.

9-10, 18, 43 50, 56 8, 31-41, 42, 45-46 17-20, 51-54 45-46 17-20, 54 4-6, 15, 30, 48 5-8, 47 10, 29, 42-44, 51

monitoring

Processing

digital signage

31-32

queuing

e-security

13-16

remote

entrance doors

37-38

franking

help desk

1, 49, 52

inbound instant issuing

17-18, 51-52

17-20, 51-54 17, 50-57

personalization

5-6, 8, 47

5-6, 14, 49

outsourcing

debit

EMV

2, 27, 29, 42, 45-46, 49-50, 56

outbound

prepaid

12, 19-20, 27, 34, 41, 47-48, 51, 55

NFC

49, 52, 57

eco cards

4, 9-13, 32 4, 10

network

customer support

13-14

mobility

POS

ebanking

50, 57

mobile (application)

24, 29, 52

microSD

customer engagement

e-statements

Pages

6-8, 24 1-4, 30, 45, 48, 50, 57 5-6, 8 7, 15, 21, 35, 56 11, 31-32 2, 16, 32, 34-35, 41, 49

safes

39-40, 45

self-service

25-30, 45

shared services smart cards

50 5-9, 15, 48

software as a service (SaaS)

18, 20, 46

telemarketing

17, 42, 52

unattended wireless

Outsourced Services

Sales & Direct Marketing Support Services

4, 30 3

8, 35

Notes