BOMA San Francisco Views Q2 2020 by BOMA San Francisco

Q2 2020

Dedicated BOMA Members Keep Buildings Operating and Look Forward Managers Navigate Choppy Waters to Ensure Best Practices

While much of the Bay Area workforce shelters in place, many BOMA San Francisco principal members remain on site. A commercial building is a complex ecosystem with multiple systems that require attention, even when buildings are less occupied. To that end, when San Francisco issued the mandate to shelter in place, BOMA SF leaders worked with city hall to clarify that property management was classified as an essential function. Property management, engineering and security teams are diligently working to ensure that their properties operate smoothly. Let’s take a look at how some BOMA buildings are managing during the pandemic, implementing new practices, and planning to safely re-occupy buildings as more of their tenants return.

“A commercial office building is like a ship at sea. Even if there are no passengers, it still takes a crew to run it,” says Jose Guevara, Senior Property Manager – Bay Area Properties, for American Assets Trust’s One Market Street. His team staggers shifts for engineering, security and janitorial to keep the “ship” safely afloat. “Additionally, we found that it’s a great time to address deferred maintenance, since there are no logistical scheduling issues to contend with,” Guevara notes. Projects include replacing filters; detailed cleaning of pipes, vents and conduits; painting, pressure washing; detailed cleaning of restrooms and replacing waste dispenser units; and detailed cleaning of exterior sidewalks. In preparing the building’s re-entry, the management (Continued on page 6)

Top photo: Glenn Good (right), Tishman Speyer, donates masks to community group. Lower photo: Engineer at One Market Street installs protective cover over elevator call buttons and floor buttons.

What’s Inside Views... n n n n n

BOMA Community Spirit • Page 2 Vendors’ Unique Solutions • Page 8 CRE Leaders’ Perspectives • Page 11 Members on the Move • Page 17 Virtual Networking • Page 19

2 Contending with COVID-19 Issues... BOMA Community Comes Together Q&A with Christine Mann, RPA, LEED® GA, BOMA SF President, and Portfolio Manager, Paramount Group, Inc. Q: As the commercial real estate industry contends with COVID-19, what does it mean to you to be a part of the BOMA community? A: Now more than ever, it speaks volumes to belong to the BOMA community. These are truly unprecedented times. Being involved with BOMA and the community it has fostered has supported me in navigating through this pandemic and my day-to-day responsibilities. If someone out there isn’t a part of the BOMA community, I feel that they are missing out. There has been a tremendous amount of communication and information that BOMA has shared with our members that has helped us navigate through this pandemic. I’ve used this material, among others, for my tenant communications across my San Francisco portfolio. To elaborate even further, I have been in this industry long enough to have gone through the “dot-com” bust and the 2008 financial crisis, but was not deeply involved with BOMA. The comparison is night and day! Q: What are some trends that you are observing and lessons learned? A: There is a lot more learning in the current environment. We are learning how to continue providing a safe haven for our tenants during COVID times. The landscape has completely changed. We can no longer enter the building any way we want to or even run into an elevator to make an appointment. We have to be more discerning in our actions. Implementing these new best practices is critical, as our tenants look up to us, as managers, to ensure that when they walk into their building and space they can feel comfortable and trust that safety is our primary goal. I’m also seeing that landlord and tenant partnerships are even more important than ever. Without the relationships that we have nurtured pre-COVID, we would find it very difficult to work with tenants as we implement new and needed changes in our buildings. We need their partnership to ensure that they communicate building initiatives to their employees when they are ready to re-occupy our buildings. There is also a drive to get creative in enhancing the tenant experience— giving them the ambiance of warmth as we invite them back into what they were familiar with pre-COVID. (Continued on page 15)

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6 BOMA Members Keep Buildings Operating (Continued from front page)

team has “collaborated with our tenants and contractors “While the plan is comprehensive, we also believe it needs to ensure that our transition back to normal life is safe, to be flexible and adaptable.” responsible but practical,” Guevara says. “We are Salesforce Tower Inspires the City and Salutes continually monitoring the evolving federal, state and Essential Workers with Illuminated Artwork local changes and mandates to keep up with CDC and Look up at the night sky in San Francisco to view a WHO COVID-19 guidelines. spectacular visual salute to Our goal is always to priessential workers. Boston oritize tenant and employee Properties (BXP) worked safety by developing protocols with Jim Campbell, the that are safe, responsible but artist who created Day practical.” for Night, the Salesforce “I’m the captain of the Tower top art, on illumiship and it’s my responsibilinating the tower top with ty to provide leadership and clapping hands to salute guidance during these times,” our essential workers. says Glenn Good, General “We recently had a call to Manager, Tishman Speyer, action for people to submit who leads the team at the photos of their own clap333 Bush Street high-rise. ping hands for use on the “The team is busier than tower top during National ever. We’re in constant comEMS week,” says Lani munication with our valued Volz, Property Manager Entry pathways, clear floor plans and a concise signage tenants on a wide range of for Boston Properties’ package will help to guide employees at Salesforce Tower. issues including re-occupanSalesforce Tower. cy plans, implementation Boston Properties has a of enhanced HVAC processes, what amenities will be comprehensive communication plan and has been distribre-opened on Day 1 and what guidelines for 333 FIT, uting information via its normal platform. “This allows us the tenant fitness center, will look like.” to send general and/or emergency notifications to all tenHe adds that the property management team is on ants. In addition to the updates and informational notifisite, and that engineers, security representatives and cations that we send, we also regularly communicate with janitors remain at full staffing levels. tenants and vendors via email,” says Volz. “Our team To communicate with tenants and vendors, 333 Bush continues to correspond with stakeholders on a daily basis holds a weekly virtual town hall meeting named Ready, to check-in and ensure we are providing the support and Set, Grow. “The tenants and vendors love it. It’s been resources needed during this time.” a tremendous success. It has connected us during the “Our Boston Properties task force has collaborated coronavirus crisis,” Good adds. with industry experts to develop a Health Security Plan,” As part of its community outreach, Tishman Speyer Volz adds. “This plan serves as valuable framework donated N-95 face masks to the Chinatown Community for the repopulation of all of our assets and includes Development Corporation. The team also decorated its key categories such as air and water quality, physical lobby and retail spaces with colorful hearts. The “Hearts distancing, screening & PPE, cleaning, and communicaof Hope Campaign”salutes front-line service providers tion. Within each of these categories, we’ve established and has gone over very well. Good adds: “We also have important steps that will help to mitigate exposure and reached out to our tenants and neighbors and asked them facilitate the return of all employees. For example, to to support our struggling retail and restaurant tenants.” prepare for the influx of foot traffic, we’ve organized Tishman Speyer is crafting a comprehensive plan for entry pathways, created clear floor plans and rolled out a re-occupancy. “We solicited feedback from our valued concise signage package that will help to guide employees tenants, service providers and colleagues,” Good says. at Salesforce Tower.” (Continued next page)

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Cleaning vs. Disinfecting Surfaces — What’s the Difference? by Raul Plascencia, Division Manager, RMC

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Cleaning and applying disinfectants is intended only for hard surfaces. Cleaning and sanitizing of soft surfaces uses different chemicals and application processes that do not harm material surfaces. RMC offers levels of cleaning, application of disinfecting and sanitizing materials suitable for most surfaces depending on the level of cleaning, disinfectant, and sanitizing applications required to achieve a clean and healthy environment. Please reach out to RMC when we may be of assistance to you and your tenants in providing an effective deep cleaning of your flooring systems and fabric furniture.

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(Continued from page 6)

Creative Ways to Engage with Tenants & Teams “Shelter in Place has given us an opportunity to re-evaluate and enhance our protocols and introduce new ways to connect with our tenants and physical space,” says Marc Gille, Senior Vice President, Rockhill Management. “Aside from managing the day-to-day operations of our buildings remotely and proactively preparing them for re-occupancy, we recognize the importance of staying actively engaged with our tenant community and with our teams.” Beginning the first week of San Francisco’s shelter in place order, Rockhill Management launched a “Wellness Weekly” newsletter to provide tenants with at-home activities and resources including free virtual fitness classes, children’s activities, online classes, cultural resources and ways to support local businesses during quarantine. “We recently launched an app at 100 Pine,” says the building’s General Manager, Emily Mehta. “Through this platform, we have been able to provide the latest build-

ing communications and fun contests to keep our tenants engaged, ranging from Mixology Madness to Show Us Your Work-From-Home Setup.” The property management team developed a staggered shift schedule to allow all essential personnel to service the property each day. “It’s important that we stay actively engaged with all of our team members. We speak by phone and over Zoom with those who are not in the office each day, and interact when we are onsite, albeit with appropriate social distance. We recently launched the ‘stair climb challenge,’ climbing the stairs in our buildings and seeing who can get the fastest time,” Mehta says. “With gyms closed, we have all had to find creative ways to stay in shape!” “Finally, we recognize the importance of networking with our peers and the community,” adds Mehta. When tenant engagement activities and live events are offline, the Rockhill team has made the most of Zoom and social media outlets. “This is a challenging time for all of us, (Continued on page 15)

8 BOMA Associate Members Support Customers with Essential Services and New Solutions BOMA SF associate members have been providing their customers with innovative solutions. Here are some ways they are partnering with principal members to help them operate their buildings.

“A public health crisis has unfolded across the globe During December while observing the virus’ effect in and BOMA members are feeling a heavy burden of other parts of the world, Center Hardware took early ensuring their occupants can return to safe, healthy steps to secure inventory for San Francisco’s response environments. Able has developed our own brand of when COVID-19 came into the U.S. The store’s location specialty disinfection services, called the ‘ReliAble inside the city and specialized customer base allowed Response Team.’ These trained employees will provide Center to secure priority for pallets of PPE, laboratory a multi-layer approach germicides and other materiincluding extra sanitization als necessary for commercial services at facilities. We customers having anPOST immePOST recognize the importance diate need to protectCOVID-19 their COVID-19 of our cleaning teams to do employees and the public their job—getting us back health interest. Inventory to work when the time is included hospital-grade right,” says Able Services disinfectant, COVID-19President Mark Kelly. Able related signage, and face reports seeing a demand coverings. In 2020, Center for higher frequency touchcelebrates 140 years in San point cleaning and conFrancisco. “This was a hell struction porter services. of a way to mark a mileWith many workstone anniversary, and we places needing to modcouldn’t be prouder to serve ify their spaces, Skyline this city and help it thrive,” Construction is helping says Chief Operating Officer customers with TI projects. Jamie Gentner. “As everyone anxiously Restoration Management BEFORE awaits for the Shelter in Company (RMC) offers Place orders to be lifted, levels of cleaning, applicacompanies are working to tion of disinfecting and understand the challenges sanitizing materials suitable associated with returning for most surfaces dependto work while maintaining on the level of cleaning, ing social distancing,” disinfectant, and sanitizing says Skyline Construction applications required to WORKSPACE SEPARATORS VIRTUAL President Rene Olivo. achieve a clean and healthy Add vertical separators between workstations to create a “Questions of how to environment,” says RMCConvert hudd barrier or shield from germs – options include acrylic, adding electro reconfigure office space Division Manager Raul glass and fabric panels. will arise in order to Plascencia. “Cleaning and provide a safe and healthy applying disinfectants is Solutions for office design. Rendering courtesy of Skyline. environment. Companies with intended only for hard surfaces. high-density workstations and Cleaning and sanitizing of soft open bench seating may need to reconfigure their surfaces uses different chemicals and application processes furniture.” The rendering above shows a possible solution that do not harm material surfaces.” to help reconfigure office space needs for reopening. (Continued next page)

(Continued from page 8)

“Throughout the Shelter in Place (SIP) we’ve been working with building owners, property managers, facility managers, and facility engineers to make sure their essential electrical and low voltage infrastructure remains functional and in service,” says Kellen Moss, Director, Marketing & Business for CBF Electric. “We’ve been able to quickly adapt remote working technologies and have found that communication with our clients and internal teams is more frequent and inclusive than ever. With the recent SIP modifications, we’re excited to be returning to our tenant improvement job sites and are working with our clients to ensure that we’re remobilizing safely and responsibly.” HARBRO stepped up its proactive disinfecting program to include disinfecting before a building is re-occupied, as well as decontamination after a property has reported a confirmed case of COVID-19. “These measures are designed to provide our customers and their tenants with peace of mind,” says HARBRO Vice President Ryan Rusler. Products used in disinfecting are hospital-grade, as well as environmentally friendly.

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COVID-19 CRE Round-Up We asked industry experts about evolving practices due to COVID-19.

Property Management “Managing properties through the COVID-19 Pandemic has been one of the most dynamic chapters in commercial real estate. Beyond landlords’ efforts to maintain a safe and healthy work environment for tenants, employees and contractors, we have layered in the Shelter-inPlace Order, re-occupancy coordination, rent relief requests, legislative challenges and supply chain shortages. Much like September 11th, the level of disruption is unprecedented. Our personal and professional lives have been thrown so far out-of-thebox that we will re-enter the physical work environment with a new appreciation and awareness of touchless solutions, cleaning protocols, space needs, and general physical interactions. Property Managers are closely tracking product innovations and implementing best practices to maintain the safety of building occupants. We expect that it will cost more to operate buildings with these enhanced precautions in place, even with the reductions in occupancy, we have increased our demand for janitorial labor, chemical & paper consumable products, as well as air filters and signage.” — Blake Peterson, Senior Vice President, Asset Services, Transwestern

“Understandably, no one can predict when the stay-at-home will be completely lifted. If they could, property owners and managers could make better decisions on rent relief requests, rent deferment and mentally preparing for occupiers to return. Each day we wait for the mayor and governor to announce changes to their orders and workers grow more frustrated with the situation. Our buildings have been adjusted for occupancy by removing lobby and outdoor furniture, closing kitchens, installing signage for distancing, etc. Our teams in the home office are divided into two groups, rotating days at the office. Yet in a recent survey, 8 out of 10 workers said they do not want to return to the office full time and would rather split their work between the home and the office. Others surveyed refuse to come back to work and feel they are more productive working from home. And yet, there are 2 out of 10 who can’t wait to return to the office full time. COVID-19 has forced firms to see that work from home can work and that flexibility will be the key. Some positives out of this are firms have updated their emergency contingency plans to now include bio/political/geo threats, we have learned to social distance, we have changed after 60 days some of our habits like going to Starbucks daily, we can work in shorts and flip flops, and many of us now know what Zoom means and have adopted it to social online parties and checkins with relatives.” — John Combs, Principal, RiverRock Real Estate Group

DBI and Permit Submittals

“As San Francisco meets the broad set of challenges presented by the COVID-19 pandemic, San

Francisco’s municipal agencies are implementing new processes to help assure that the measures that have been put in place to keep us safe during this challenging time do not hamper the progress of permitting. The Department of Building Inspection Electronic Plan Review (EPR) has a new online portal for permit submittals that facilitates the much-anticipated introduction of EPR for building permits through Bluebeam. The department is working together to meet customer requests and facilitate solutions quickly. Smaller projects with limited review needs will likely be allowed to resume in-person Over-the-Counter (OTC) service once the department reopens, but through EPR, they may also be submitted into a planned streamlined review starting May 18, 2020. DBI is piloting this program to restart the counter schedule (virtual) so that the EPR process can accommodate the OTC service as nearly as possible. The goal is one business day for review comments and one business day for response to comments (the actual time for all departments may be longer). While the procedures for EPR have been in development for several months, the Shelter-in-Place Order necessitated its current, rapid implementation. The Permit Center team and DBI management recently provided resources that will help applicants become acclimated to Bluebeam and the new EPR process. DBI provides a detailed guideline for the EPR Applicant Procedure online: https://sfdbi.org/electronic-planreview-applicant-procedure.” — Gillian Allen, Permitting Manager Reuben, Junius & Rose, LLP

12 Principal Member Profile

Daisy Delmar, RPA, FMA, LEED GA, Assistant Property Manager, Boston Properties/Embarcadero Center

Assistant Property Manager Daisy Delmar’s role is to support the property management team and manage Three Embarcadero and Four Embarcadero Center — 1.7M square feet of office and retail space — in operations, budgeting and tenant relations for these historical buildings. “Our 100+ office tenants and retailers keep us busy!,” she says. “To keep tenants informed in recent weeks, Boston Properties convened a Health Security Task Force of subject matter experts from both inside and outside the company to develop a comprehensive document affectionately called ‘The Plan.’ It has truly been amazing seeing the BXP family, across all regions, come together and impart their broad spectrum of expertise to bring this plan to life. We quickly learned that frequent, well-vetted information is the key to keeping our tenants happy. These last months Daisy Delmar challenged our property management team to adapt to new technology and work-life balance.” An L.A. native and University of Southern California graduate, Delmar began her commercial real estate career as a front desk receptionist at Embarcadero Center and worked her way up. “Six years later, I’m proud to have grown with the BXP family. I’m hoping to change that narrative of people ‘falling into the industry’ with my work as Chair of the BOMA SF Careers Committee and on the CREATE Board.” “The Careers Committee’s Mentor Program is the most popular and successful program in our wheelhouse,” she notes. “Since its inception in 2016, we’ve paired over 85 students and 130 professionals in a structured program that gives students a hands-on peek into the industry. The program helped place over 40 students in our industry.” Delmar was honored to be elected to the CREATE Board and looks forward to sharing her experience running a well-oiled program in the Careers Committee and her close relationship with students at SF State and other campuses. “I hope to see more of our organization’s leaders participate as an investment into our industry’s future. It is a small time commitment for great rewards,” she adds. Outside of work, Delmar likes playing tennis and exploring different public courts around the city. She also loves to travel and enjoys frequent trips to Las Vegas, San Diego, LA, and Madrid to see family and friends.

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In his position at Able Services, Director of Communications & Sustainability Initiatives Sam Shapiro communicates the work Able is doing throughout the country and helps ensure the company is on track to assist clients with all of their sustainability goals. “Able has a very people-centric culture, and I truly enjoy the people I work with,” says Shapiro. “We make things happen and delight our customers every day. Where else can you work with talented people who have the ability to effectively communicate with sophisticated clients while also running operations for commercial buildings? Certainly not at a tech company!” In the current business climate, Shapiro notes that “environmental sustainability will likely get overshadowed by wellness in the near future. Our job as a company is to take care of the buildings where people spend a majority of their lives. We’re making spaces clean and safe to inhabit. The notion that wellness will have a greater importance is exciting to me. Sam Shapiro bikes to work. Making people feel comfortable coming back to work is our new job. If someone is on the fence about returning to work but their workspace provides nice light, excellent air quality, healthy food options and they’re confident in the cleanliness, then they will return to work. Perhaps we’re at a pivot point: how do we make spaces healthier for people?” At BOMA, Shapiro is active on both the Energy and Environment and the Careers committees. “As a neophyte, I was told that ‘you get out what you put in,’ and I’ve taken that approach to heart. With the support of BOMA, our impact is huge. Helping find the next generation of BOMA members and furthering our sustainability efforts are worthy causes. I can’t just sit around and complain about things, I need to be part of the change.” During off-hours, Shapiro indulges his passion for surfing. “When the waves are small and the wind is right, you can find me surfing Ocean Beach before work” he says. “I’ve always been very drawn to water, and I think that’s a reason for my deep connection with nature. There’s nothing more thrilling than seeing a shark fin before your first meeting.”

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15 President’s Q&A (Continued from page 2)

Q: In what ways has BOMA Q: How have BOMA staff San Francisco shown leaderand members supported ship during the pandemic? each other in sharing knowledge and resources? A: The leadership has been incredible. No one knew the A: BOMA continues to find impact that this pandemic ways to connect our comwas about to cause when munity. Virtual meetings it surfaced back in January. take the place of what As soon as Mayor Breed used to be in-person mandated a shelter In place, meetings. Although no there was a lot of confusion lunch is being served as to whether our buildings (just kidding!), staff and had to close down or if there committee leaders have was even a possibility to gotten creative in how to Christine Mann (right) and her teams are working to ensure that when keep them open. BOMA SF keep the communication tenants enter their buildings they trust that safety is the primary goal. leaders took immediate action and connection flowing. We by getting the facts and advocating for our real estate are now doing virtual BOMA Java for principal members to community and our principal members by working with share ideas, and our membership meetings continue virtuthe mayor and governor’s office to obtain clarity and ally. BOMA International has also offered access to some further define our roles as an essential business. BOMA fantastic webinars with respected industry experts. SF worked on clarifying the city’s policies on the shelterQ: What are some of the ways that members can still in-place mandate to accept commercial real estate as an take advantage of BOMA’s educational and networking essential business. opportunities? Our association continues to advocate for the commercial real estate community, which is extremely important during this time. Regardless of our current situation, BOMA SF has always taken charge on behalf of our industry. The involvement with Prop C, the gross receipts taxes and now, SB939, although state driven, are a few examples of BOMA’s staunch advocacy for commercial real estate.

A: The RPA classes are going virtual! This is great because it allows our members to continue learning and earning their designation despite COVID times. This is an ideal time for emerging professionals and others to enhance their knowledge and skills. Virtual get-togethers, town halls and committee meetings are still happening. I believe we will all be ZOOMed out at the end of this pandemic!

BOMA Members Keep Buildings Operating (Continued from page 7)

and we have been handed an amazing opportunity to use our creativity to change the way we operate and engage in commercial real estate,” Mehta observes.

Retaining Old-World Service and Access “The Russ Building has always had an old-world culture where personal interaction and in-person communications were common,”said Bill Whitfield, General Manager, Shorenstein Realty Services, L.P. “Now email has become even more of a mandatory tool than before. With many tenants off-site, we have stayed in touch through emails, phone calls and mail.” In addition, Shorenstein has been very accommodating to its tenants by maintaining full access and functionality to all of its properties. “We found that although many of our tenants were

considered essential, most tenants needed to visit the building to address deliveries and pick up mail or manage their technology that supported work from home,” Whitfield says. “Our focus has been to provide a clean and safe environment and an open building for essential tenants and in preparation for the return of all tenants. The role of our lobby guards is to support tenants and visitors and promote safety and health. Tenants are responsible for how they choose to enforce guidelines for their visitors and employees.” In preparing the building for higher occupancy, the entire management team has been diligently working on new procedures and protocols, working on improved and increased signage, cleaning processes, touchless experiences and procurement of supplies. n

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Congratulations Award Winners! 333 Bush Street, winner in the BOMA San Francisco TOBY contest in the 500,000-1 million square feet category, advanced to win a TOBY award at the regional level. Kudos to Tishman Speyer General Manager Glenn Good and the team. The building won in the BOMA Pacific Southwest Region (Arizona, California, Hawaii and Nevada) and now advances to the TOBY International Competition. Winners will be announced at the virtual BOMA International Conference in July. Abel Fuaau was awarded Apprentice Engineer of the Year by the International Union of Operating Engineers Local 39. He works at 201 Third Street (Kilroy) under chief engineer Dan Henderson. During his 4-year apprenticeship, Abel had perfect attendance and straight A’s. He also successfully completed an additional 12 Journey Level upgrade courses. He always helps his fellow Engineers and is a humble, dedicated team player.

In Memoriam BOMA San Francisco lost a true friend and dedicated volunteer on May 13 with the passing of Fred West, surrounded by his family. As stated by a member, “Fred was a selfless man; a patriarch of the industry. He was a beautiful example of what is right and good in people.” In Fred’s 40+ years of BOMA membership, he served as a dedicated member of the Associates/Events Committee, chairing golf tournaments and the ever-popular wine tour for numerous years. One of his greatest joys was dressing in his tux and playing piano for members for many years at the Annual Holiday Party. For his unwavering service, he was awarded the distinction of Associate Member of the Year in 2010. In true Fred West fashion, just weeks before his passing, he contacted staff to suggest that they have someone else lined up to manage this year’s wine tour. He was always thinking of others, fulfilling his responsibilities, and making the world a better and happier place. BOMA extends its condolences to his family. His joie de vivre, his love of good food, friends, family, wine and a good joke will be remembered fondly.

17 BOMA San Francisco Members on the Move Skyline Enterprises promoted Jessica Carps to the position of Chief Operating Officer. Previously she served as the firm’s chief financial officer, and she remains on the board of directors. As COO, Carps will oversee the organization’s corporate infrastructure. She will facilitate the integration of acquisitions, manage the company’s Employee Stock Ownership Plan and lead the corporate SkyService Team, a group of subject matter experts in the fields of HR, finance, marketing, sales, legal, safety, IT and security. “Promoting Jessica to Chief Operating Officer demonstrates the company’s complete confidence in her leadership,” said Skyline Enterprises CEO David Hayes. Carps’ background in management consulting and manufacturing allows her to bring an innovative perspective to the commercial construction and real estate industry. Daisy Delmar, Assistant Property Manager for Boston Properties, has been appointed to the CREATE Board of Directors. Delmar also chairs the BOMA San Francisco Careers Committee and has instructed sessions in the Commercial Real Estate Fellows program at SF State. “I know that she will have a very positive impact, in her role,” says Marc Intermaggio, Executive Director/CEO of CREATE. (Read more about her on page 12.) Paramount Group’s San Francisco team welcomed Michael Taylor as its Director of Security and Life Safety for 55 Second Street, Market Center and 111 Sutter. Taylor had a 24-year military career as a Military Policeman, serving at many levels of leadership and responsibility in the U.S. Army. During his service, he planned military police and security operations around the globe. He recently served as an observer, coach and trainer, evaluating the efficacy of National Guard and Reserve in their combat mission tasks. Taylor holds a bachelor’s degree from Columbia College of Missouri and a master’s degree in business and organizational security studies from Webster University.

Cameron Maharaj has been promoted to Property Manager of 160 Spear, a premier Tishman Speyer property south of Market Street. For nearly four years, Maharaj has been an integral member of the Tishman Speyer team at 333 Bush Street. He began his career as a client service coordinator and within a short period of time was promoted to Assistant Property Manager. He played a significant role in transforming 333 Bush into a vibrant LEED Platinum, TOBY award-winning asset. Mike Martinez has joined Rossi Builders, an 86-year San Francisco-based commercial contractor, as Vice President of Business Development. Martinez started his career in Southern California in business publishing, then moved to Northern California to work with the San Francisco Business Times. After his tenure there, he helped establish Pacific Northwest Bisnow. With a desire to learn more about commercial construction, Martinez joined a couple of firms, gaining general contracting industry knowledge. As part of the executive staff at Rossi Builders, he assists with client relations and business development. Emily Mehta returned to Rockhill Management as General Manager of 100 Pine Street. Her first day was March 16, also the first day of San Francisco’s shelter-in-place order. Prior to rejoining the company, she took an 18-month sabbatical, traveling the world with her husband and participating in three Habitat For Humanity Global Village Program Builds. Mehta was General Manager of 275 Battery, another Rockhill Management property, before embarking on her travels. She has earned the CPM®, CSM, RPA and LEED GA certifications.

Send personnel changes or news for Members on the Move to Tory Brubaker at toryb@BOMA.com.

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for business in the field, around the BOMA table they collaborate. There is strong camaraderie. There is much fellowship and friendship amongst our members. The competitive nature, combined with that fellowship and camaraderie, makes for powerful synergy. And you can bet that we capitalize on that dynamic for the benefit of BOMA, which in turn, benefits all members, and ultimately, our industry.

The commercial real estate industry is evolving, and BOMA International Conference Goes Virtual in July! BOMA ’20 rises to the challenge with some serious updates.

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So the next time someone asks you “What does BOMA say about this,” remember who BOMA is, not what BOMA is. Remember that whatever we say, whatever our standard of practice, it was created by our collective membership and arrived at through a deliberative process that tapped into the collaborative fellowship of professionals who comprise BOMA. We are our people; we are our members. And we are blessed to be a part of this community. Marc Intermaggio, CAE, is Executive Vice President of BOMA San Francisco and Executive Director/CEO, of CREATE whose mission is to recruit and train the industry’s next-generation workforce.

19 Mixing & ZOOMing

BOMA members are staying connected virtually to network and support each other until we are able to meet again in person.

To celebrate Cinco de Mayo, the Events Committee and the Emerging Professionals Committee joined for a Virtual Fiesta on Zoom. BOMA Executive Vice President Marc Intermaggio demonstrated the art of mixing a perfect margarita, and Events Committee Chair Erik Carlson shared tips for making killer guacamole. While imbibing their concoctions, members shared ways they are working from home, staying productive and discovering newfound hobbies. Top row: Marc Intermaggio, BOMA, and Robin Hall; Sylwia Preis, BOMA; Erik Carlson, Able; and Candyse V. Jenkins, Paramount Group Inc. Second row: Andrew Gardner, Peacock Construction, and Brittany Fulks; Isabella Risucci, Hudson Pacific Properties; Ryan Rusler, HARBRO; Ellen Eason, Eason Communications; and Gloria Rojas, Kilroy Realty Corporation. Third Row: Tiffany Yeh, JLL; Brandon Lee, JLL; Howard Fish, Skyline Construction; Jesse Horgan, Ace Parking; and Stefanie Lee, Garratt-Callahan Company. Bottom row: Carol Leytem, Rossi Builders; Emily Sarantakis, Cushman & Wakefield; Phoebe Ross, McCarthy Cook; Nicole DuBee, Columbia Property Trust; and Tory Brubaker, BOMA.

BOMA staff is planning events, RPA classes, webinars, networking meet-ups and seminars. See the Events page at www.bomasf.org and watch for news in our weekly updates.

BOMA Java has gone virtual. Recently, principal members gathered online for a Shelter-in-Place edition to share ideas. Watch the calendar of events on the BOMA SF website for future BOMA Java meet-ups. Thank you to Gridium for sponsoring the May meeting!

About BOMA VIEWS Published quarterly by BOMA SF Associate Publisher: Tory Brubaker Editor: Henry Eason Managing Editor/Ad Director: Ellen Eason Eason Communications LLC For advertising information, contact Ellen Eason at 415.596.9466 or ellen@easoncom.com

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The Last Word: Marc Intermaggio, CAE

Behind Everything BOMA Is and Does, You’ll Find Great People How often have you either wondered or been asked: “What is the BOMA standard of practice”? How many times has someone in your company said to you “What does BOMA say about this”? It’s gratifying that commercial property professionals turn to BOMA for standards of practice and general guidance on matters impacting their business. We strive for that. We all know what BOMA is: A not-for-profit trade association dedicated to advancing commercial real estate through advocacy, professional development and the exchange of information. BOMA is its members’ primary resource for commercial real estate information and education. It is recognized by government as the voice of commercial real estate. It provides diversified services that are a business advantage to members. That’s what BOMA is, but perhaps it’s more relevant to ask: “WHO is BOMA?”

BOMA is indeed an authority on commercial property matters, but just who gives the Association its authority? BOMA is certainly a trusted advisor on our industry’s professional practices, but from where does that trust emanate? BOMA is known as an effective advocate on commercial property issues, but what makes the organization effective? It all stems from our members. We are member driven. It is our members who give BOMA its authority; it’s our members who establish professional practices and standards; it’s our members who analyze the impact of proposed codes, regulations and legislation and who help us shape BOMA’s positions regarding the same. BOMA is not some abstract, impersonal, monolithic entity. Just like any business, at the center of BOMA’s mission, long-range goals, and corporate success are talented, dedicated people. In this and other communications, we have spoken about the work of our committees; about the support of our sponsors; about the leadership of our board of directors. Our members underpin organizational direction, programming, and sustainability. (BOMA San Francisco has been around for nearly 110 years, so I’d venture to say we’ve done fairly well on the sustainability part, to date.) One of the qualities that invigorates our organization is how connected our people are to each other. While our members aggressively compete with one another (Continued on page 18)